Restaurant Terminology Part 2

Front of the House

• FOH• Living/dining

room•Where the

“show” happens

Skills • friendly, exhibit good

customer service skills, and can handle customer complaints effectively• know the basics of your

menu and beverage selections

Wait Staff• high paced, quick turnover

rate each day = fast pace• quiet, intimate, and slow-

paced = fine dining, • knowledgeable of the type of

food , basic familiarity of wine and mixed drinks

Host• meet, greet, and seat customers• friendly and courteous• organized person who is comfortable multi-

tasking

Bartender• tops on the front-of-the house job ladder• have a wide knowledge of mixed drinks, be

friendly to both customers and staff and be a good listener

• Honest• handles a lot of cash

Busboy• first promotion a dishwasher• ideal for a high school student• bus the dining room tables• excellent way to gain exposure to

all parts of the restaurant

Managers• General Manager• Restaurant Manager• Assistant Restaurant Manager• Restaurant Kitchen Manager• Bar Manager