Restaurant Management ERP System

Presentation OverviewPresentation Overview

• Topology

• Solution Platform

• The basic Hotel management requirements

• CME PMS module overview

• ERP Accounting & Point of Sale integration

• External Devices integration

• Customizing

• References

TopologyTopology

SuppliersMobile

EmployeesGroup Analysis

Consumer

Purchasing &Supply Chain

Accounting& Finance

Retail

Concierge& Visa

Sales &Marketing

CentralReservations

CustomerService

FieldSalesSelf

Checkout

Hospitality

In roomServices

Golf &Membership

FrontDesk

F & B

HouseKeeping& BMS

Leisure SPA’s

Conference &banqueting

Solution PlatformSolution Platform

CME Hotel PMS Solution CME Hospitality Solution

Hotels Large and Small

Leisure

SPA

C & B sites Large and Small

Multi Location

Restaurant

Fine dining

Fast food

Take Away

Coffee Shop, Clubs, bars

Microsoft operating Systems

Microsoft Databases (MS-SQL etc)

Microsoft Dynamics NAV

Solution OverviewSolution Overview

• Reception• Booking • Conference• Housekeeping• Maintenance• Concierge • Backoffice • Administration

ReceptionReception

• Check-in• Check-out• New Reservations• Quick Folio• In-House• Reservation Overview• Floor Plan• Lost & Founds

BookingBooking

• Room Reservations– Individuals– Groups– Table reservation

• Conference Reservation– Conferences– Meetings– Events

• Reporting & Overview

Groups & ConferenceGroups & Conference

• Group overview– Hotel Room– Conference Room– Food & Beverage– Equipment– Invoicing

• Room management– Layout– Pricing– Availability

HousekeepingHousekeeping

• Housekeeping– Resource planning– Cleaning loop– Change management– Status reporting via

TV/Phone system

MaintenanceMaintenance

• Maintenance– To do list– Blocking– Schedule tasks

ConciergeConcierge

• Lost and found– Register– Delivery

• Phonebook– In-house use

• Pick up

• Baggage service

BackofficeBackoffice

• Statements– Day-end statement per shift– Cash control– Corrections– Support more than one open

statement at a time• Shifts

– Unlimited number of shifts– Per department

• Inventory– Statistics– Reporting

AdministrationAdministration

• Setup– PMS– Conference– General– Property– Auxiliary Equipment– Job Scheduler– Shifts

SPASPA

• Appointment scheduling Priority, gender

restrictions & modality settings pr. Therapist/Rooms

Links to CME PMS Point of sale integration

for maximum financial security

Links to Dynamics NAV CRM module (optional)

ERP and Point of Sale Integration

Hospitality Solutions

Dynamics ERP modulesDynamics ERP modules• General Ledger

– Chart of Accounts

– Budgets

– Journals

• Sales & Marketing– Customer Accounts

– Sales orders / Invoices

– Contact management

• Purchase– Vendor management

– Purcase orders & Invoices

– Items & Inventory

• Resources– Capacity & planning

– Jobs hours & costing

• Human resources– Salary (*) & absences

ERPERP IntegrationIntegration

• PMS Statement posting– Internal Dynamics NAV transactions

• No file transfers

• Same Database platform

• Same application platform

– To General Ledger• Sales entries

• Tax/VAT entries

• Payment Entries

– To Customer accounts• Room charges

• Additional charges

– To Inventory• Minibars

• Additional purchases

• Inventory costing

PointPoint ofof SaleSale• Point of Sale

– OPOS support– Touch Screens– Keyboard option

• Multiple GUI Layouts– Default layouts– Customized layouts– Any screen size

• Multiple languages– On buttons– On Items– Set by staff/customer

• Multiple hardware settings– Standard Opos drivers– Not fixed to specific HW

• Graphical support– On buttons– On items– On Restaurant layouts

• Multiple tenders– Currencies– EFT / Cards

• Multiple Sales stations

– Restaurants– Bars– Retail

RoomRoom charging at POScharging at POS• Charge

– Entire bill– Partially

• On-line entry – No danger of missing

entries at check-out• Lookup guests and room

status from POS• Use Room key for swipe or

enter room number• Setup Limits for Room

charges• Charge to Conference

reservations directly

ExternalExternal DevicesDevices

HospitalityHospitality SolutionsSolutions

InterfacesInterfaces

• Comtrol– Pay-TV– Telephone– Key locks– Safty box

• For more information– www.comtrol.com

CustomCustom mademadesolutionssolutions

HospitalityHospitality SolutionSolution CenterCenter

DevelopingDeveloping / customizing/ customizing• 100% Integration with MS Dynamics

– Built-in Development environment– Standard Modules (Accounting/CRM)

• Localize– Local business rules/laws

• Add-on modules– Add new Nav functionality

• Customize– Add Specialized functions

• Minor adjustments– Form / Views– Reporting

CustomizeCustomize using...using...

• The internal IT department

• The local service provider

• The CME Support Team

• Simple application language (NAV)

• 100 % Microsoft platform

• Product with worldwide coverage

Sample of Sample of Hotel and HospitalityHotel and Hospitality

ReferencesReferences

Sample of Sample of Hotel and HospitalityHotel and Hospitality

ReferencesReferences

Chain controlChain control• Choice hotels Scandinavia

– 150 hotels– 20.000 rooms– 7.900 employees

• Complete solution– Hotel management– Restaurants– Retail activites– Conference mngmt.– Accounting / ERP

...using the ...using the restaurant modulerestaurant module

• Dolly Dimples – over 100 restaurants (on-line setup)

• Largest Pizza chain in Norway• Required on-line system and option for off-line

when needed• Centralized call center for all restaurants• Accounting services to frenchises• Multiple legal entities, frenchises• Complex offer / promotion requirements• 8000 orders pr. Day / 182 on-line users / 1500

cashiers

Thank You !