Upload
shane-briggs
View
221
Download
0
Embed Size (px)
Citation preview
8/14/2019 REST SOP v6.0 (public)
1/78
Standard Operat ingProcedures v6.0
8/14/2019 REST SOP v6.0 (public)
2/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 2 of 78
0. Overview
0. OVERVIEW ................................................................ ................................................................ ........................... 20.1 Introduction .......................................................... ................................................................ ...................................... 50.2 Intentions ................................................................ .............................................................. ...................................... 50.3 Abbreviations ................................................................................................................ ............................................. 5
1. ADMINISTRATION PROCEDURES .................................................................... .................................................. 71.1 SOPs Approval ................................................................. .............................................................. ........................... 71.2 SOPs Review ............................................................................................................................................................ 8
1.2.1 Amendments ................................................................ ............................................................... ........................... 81.3 Response Team Function and Coverage ........................... ........................................................................ ................. 91.4 Team Structure ...................................................................................................... ..................................................... 9
1.4.1 Owning Organisation ........................................................................................................... ................................ 101.4.2 Rescue Manager .................................................................... ............................................................... ................ 111.4.3 Duty Team Leader ............................................................................................................................................... 131.4.4 2IC ....................................................................................................................................................................... 151.4.5 Safety Officer ............................................................. ................................................................ .......................... 161.4.6 Technician ................................................................... ............................................................... .......................... 171.4.7 Responder ............................................................................................................................................................ 181.4.8 Support Crew .......................................................................................................... ............................................. 191.4.9 Recruit ................................................................... .................................................................... ........................... 201.4.10 Welfare Support ........................................................... .............................................................. .......................... 211.4.11 Medic ........................................................... .................................................................... .................................... 221.4.12 Communications Specialist .............................................................. ................................................................ .... 241.4.13 Training Officer ..................................................................................... .............................................................. 251.4.14 Equipment Officer ............................................................................................................................................... 26
1.5 Role Identification ............................................................ .............................................................. .......................... 271.6 Base of Operations ....................................................................... ..................................................................... ....... 281.7 Team Identification .................................................................................................................................................. 28
1.7.1 Logos ................................................................................................................................................................... 281.7.2 Markings .................................................................. .................................................................. .......................... 301.7.3 Name Badges ............................................................................................................ ........................................... 301.7.4 Identification Cards .............................................................. ................................................................ ................ 30
1.8 Administrative Communication ................................................................................................. .............................. 301.9 Record Management................................................................................................................................................. 31
1.9.1 Access to Personal Files ............................................................... .................................................................. ...... 311.9.2 Responsibilities .......................................................... ................................................................. ......................... 311.9.3 Forms .................................................................................................................... ............................................... 32
1.10 Nominal Crewing ................................................................................................................. .................................... 321.11 Pre-Deployment Arrangements ................................................................................................................ ................ 32
1.11.1 Team Self-sufficiency ................................................................................................................ .......................... 321.11.2 USAR Resource Database .......................................................................... ......................................................... 321.11.3 Cover for Damage to Personal Effects ................................................................ ................................................. 331.11.4 Protection from Liability ........................................................... ..................................................................... ...... 331.11.5 Release from Employment ................................................................... ................................................................ 341.11.6 Reimbursement of Expenses ................................................................... ............................................................. 341.11.7 Income during Deployment ................................................................................................................................. 34
1.12 Shift System ............................................................................................................................................................. 351.12.1 Duty Shift .................................................................. ................................................................. .......................... 351.12.2 Duty Team Leader ............................................................................................................................................... 35
2. DEPLOYMENT PROCEDURES ............................................................... ........................................................ 362.1 External Activation................................................................................................................................................... 36
2.1.1 NZRT Alert .............................................................. .................................................................. .......................... 362.1.2 Eq Rpt .................................................................................................................................................................. 36
2.2 Internal Activation ............................................................ .............................................................. .......................... 36
8/14/2019 REST SOP v6.0 (public)
3/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 3 of 78
2.2.2 Activation............................................................................................................................................................. 372.2.3 Exercise ..................................................................... ................................................................. .......................... 38
2.3 Team Activation and Mobilisation ...................................................................... ..................................................... 382.3.1 Responding .......................................................................................................................................................... 382.3.2 Personal Rope Cache .................................................................. ................................................................... ...... 382.3.3 Personal swift water / Flood Cache ............................................................ .......................................................... 382.3.4 Personal Rural Fire Cache.................................................................................................................................... 39
2.4 Deployment Documentation ............................................................. .................................................................. ...... 392.4.1 Incident Logs ....................................................................................................................................................... 40
2.5 Driving Team Vehicles ............................................................................................................................................ 403 OPERATIONAL PROCEDURES...................................................................................................................... 41
3.3 Incident Management ..................................................................................................................... .......................... 413.1.1 Media Releases ................................................................................................................ .................................... 41
3.4 Incident Ground Communications ........................................................................................................................... 413.4.1 Call Signs ......................................................................................................................... .................................... 423.4.2 VHF ..................................................................................................................................................................... 433.4.3 PRS UHF ............................................................................................................................................................. 453.4.4 ASTM Whistle Commands ................................................................. ................................................................. 453.4.5 Light Sticks ....................................................................................................... ................................................... 45
3.5
Technical Operating Procedure ................................................................................... ............................................. 46
3.3.1 References ................................................................ .................................................................. .......................... 493.3.2 Standards of Compliance .............................................................................................. ....................................... 49
3.4 Medical Protocols ......................................................... ................................................................... ......................... 504. DEMOBILISATION PROCEDURES ................................................................ ............................................... 51
4.1 Stand-down............................................................................................................................................................... 514.2 Equipment Servicing ...................................................................................................... .......................................... 514.3 Incident Reporting ............................................................ .............................................................. .......................... 514.4 Debriefing ................................................................................................................................................................ 514.5 Critical Incident Stress Debriefing ....................................................................................... .................................... 52
5. EQUIPMENT AND LOGISTICS ...................................................................................................................... 535.1 Personal Equipment .......................................................... .............................................................. .......................... 535.1.1 Overalls ..................................................................... ................................................................. .......................... 54
5.1.2 Safety Helmet: ..................................................................................................................................................... 545.1.3 Debris Gloves ...................................................................................................................................................... 545.1.4 Goggles / Safety Glasses .............................................................. .................................................................... .... 545.1.5 Footwear .............................................................................................................................................................. 545.1.6 Torch ................................................................... ............................................................. .................................... 545.1.7 First Aid ..................................................................................................................... .......................................... 545.1.8 Wet Weather Gear ............................................................... .................................................................. ............... 54
5.2 Team Equipment ...................................................................................................................................................... 555.2.1 Loaned Equipment ..................................................................................................................... .......................... 555.2.2 Equipment Insurance ........................................................................................................................................... 56
5.3 Commissioning Equipment ..................................................................................................... ................................. 565.4 Equipment Inspection, Logging and Maintenance ................................................................................................... 575.5 Decommissioning Equipment ..................................................................... ............................................................. 57
6. PERSONNEL MANAGEMENT ............................................................ ............................................................ 586.1 Code of Conduct ................................................................ ............................................................. .......................... 58
6.1.1 Dress Code: .............................................................. .................................................................. .......................... 586.1.2 Behaviour ................................................................... ................................................................ .......................... 586.1.3 Smoking policy ..................................................................................................... ............................................... 596.1.4 Use of Palmerston North City Council computers ........................................................................ ....................... 596.1.5 Software use and distribution ....................................................................... ........................................................ 596.1.6 Internet access and use ...................................................... .................................................................... ............... 606.1.7 Electronic mail (Email) .............................................................................................................. .......................... 616.1.8 Remote access .................................................................... .................................................................. ................ 62
6.2 Recruitment ................................................................ ................................................................... ........................... 63
8/14/2019 REST SOP v6.0 (public)
4/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 4 of 78
6.2.1 Previous Experience ................................................................... .................................................................... ...... 646.2.2 Member Requirements ................................................................ ................................................................... ...... 646.2.3 Recruit Status ............................................................................................................... ........................................ 656.2.4 Recruit Training ......................................................................................................................... .......................... 66
6.3 Long Service Awards ........................................................................................................... .................................... 666.4 Criminal Record Checks .......................................................................................................................................... 676.5 Disciplinary Procedures and Dismissal .................................................................. .................................................. 67
6.5.1 Disciplinary Action ................................................................. ............................................................. ................ 676.5.2 Dismissal .................................................................. .................................................................. .......................... 68
6.6 Resignation ........................................................... ................................................................ .................................... 686.7 Health and Safety ..................................................................................................................................................... 69
6.7.1 PPE Supplied ....................................................................................................................................................... 696.7.2 Alcohol and Drug Use ......................................................................................................................................... 696.7.3 Accident Register and Accident Investigation .......................................................................... ........................... 696.7.4 Identification of Hazards and Risks ............................................................................................................... ...... 706.7.5 Vaccination ...................................................... ................................................................ .................................... 706.7.6 Accident Compensation ............................................................................................................. .......................... 70
7. TRAINING ........................................................................................................................................................... 717.1 Annual Plan .......................................................................................................................... .................................... 717.2
Annual Plan Requirements ................................................................... .................................................................... 71
7.2.1 Revalidation ............................................................ ................................................................... .......................... 717.2.2 Exercises ................................................................. ................................................................... .......................... 73
7.3 Training Frequency .................................................................................................................................................. 737.3.1 Team Activities .......................................................... ................................................................. ......................... 747.3.2 Skills Maintenance ...................................................................... ................................................................... ...... 747.3.3 Leave ............................................................ .................................................................... .................................... 74
7.4 Training Progression ................................................................................................................................................ 757.5 Training Logs ....................................................................................................... .................................................... 76
7.5.1 Attendance Register ................................................................................................................... .......................... 767.6 Trainer Qualifications............................................................................................................................................... 77
MEMBERSHIP AGREEMENT ............................................................ ................................................................. ..... 78
8/14/2019 REST SOP v6.0 (public)
5/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 5 of 78
0.1 Introduction
These standard operating procedures have been developed to consolidate previous SOPs. Allprevious versions and amendments are cancelled and replaced with this version.
0.2 Intentions
The intention of this document is to set out recognised best practice procedures and standards fororganisational and operational management.
This document should be used to manage organisational and operational duties where practical. Butdue to the nature of the rescue industry, procedures may differ between events (training oroperational); other agencies that Palmerston North Rescue Emergency Support Team may bemanaged by or be working alongside from time to time. Therefore this document should be used at alltimes as a practical/safe best practice guideline rather than an inflexible rule.
0.3 Abbreviations
2IC 2nd In Command
ACC Accident Compensation Corporation
CFO Chief Fire Officer
CIMS Co-ordinated Incident Management SystemCIS Critical Incident Stress (CIS Debriefing)CDEM Civil Defence and Emergency ManagementCDEMG Civil Defence and Emergency Management Group
DTL Duty Team LeaderEMT-B Emergency Medical Technician - BasicEOC Emergency Operations CentreES Emergency ServicesEMO Emergency Management Officer responsible for RESTFRSITO Fire & Rescue Services Industry Training OrganisationIAP Incident Action PlanIMT Incident Management TeamIPENZ Institution of Professional Engineers New ZealandITO Industry Training OrganisationLGITO Local Government Industry Training OrganisationMCDEM Ministry of Civil Defence Emergency Management
NRFA National Rural Fire AuthorityNST Urban Search & Rescue National Support TeamNZAB New Zealand Ambulance BoardNZFS New Zealand Fire ServicesNZ-RT New Zealand Response TeamNZS New Zealand StandardNZQA New Zealand Qualifications AuthorityO/C Officer in ChargeOPS OperationsPFD Personal Flotation DevicePHEC Pre-Hospital Emergency CarePNCC Palmerston North City Council
8/14/2019 REST SOP v6.0 (public)
6/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 6 of 78
PPE Personal Protective EquipmentRAMS Risk Analysis Management SystemRAPID Response And Preparedness In Disasters (MCDEM Project)RDC Rapid Deployment CraftREST Rescue Emergency Support Team
RM Rescue Manager
SAR Search and Rescue
SDA New Zealand USAR Search Dog Association (Inc)
S/O Safety OfficerSITREPS Situation ReportsSOPs Standard Operating ProceduresUSAR Urban Search and Rescue
8/14/2019 REST SOP v6.0 (public)
7/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 7 of 78
1. Administration Procedures
1.1 SOPs Approval
This document and its associated appendixes are approved to be used by the Palmerston NorthRescue Emergency Support Team (hereafter called the Team) by the Head of Civil Defence andEmergency Management (Palmerston North City Council) as from the date shown.
The teams SOPs and registration as NZ-RT4 has been endorsed by the Manawatu / WanganuiCDEM Group.
Stewart Davies: Date:(Head of CDEM)
The amendments listed below are operative from the effective dates shown below.
No Date of Entry Summary of amendment Effective Date1
13/6/09 Change attendance register A to L pg77 13/6/09
210/7/09
Changed references to USAR and NZ-RT. Alteredequipment maintenance procedures. Update Technicaloperating procedures. Updated Unit Standards.
10/7/09
311/4/11
Updated Head CDEM details, radio section, SRETrope cache, training standards, reference to electronic
record keeping
11/4/11
4
5
6
7
8
9
10
8/14/2019 REST SOP v6.0 (public)
8/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 8 of 78
1.2 SOPs Review
These SOPs are reviewed annually by the Rescue Manger and the Emergency Management Officer(Rescue). However more frequent reviews may occur if required.
The people and location listed below represent the minimum required distribution of this document
and its subsequent amendments as noted in the SOPs approval section.
Manawatu-Horizons Civil Defence Emergency Management Group Office Palmerston Norths Head of Civil Defence and Emergency Management Palmerston Norths Emergency Management Officers NZ Fire Service Palmerston North Fire District (CFO) Palmerston North Police District HQ: O/C SAR EOC Team members REST DTL bag
Each member shall sign for their copy of the SOP and be re-issued when necessary (i.e.amendments made, excluding grammar and spelling)
The original shall be identified by the approving signature and held by the Head of Civil Defence andEmergency Management.
1.2.1 Amendments
During the review process minor amendments to the SOPs may be required. These amendments willbe recorded in the amendment table in the SOP approval section (1.1) and updates supplied to theminimum distribution lists as laid out in section 1.2.
Where any update is made, the version number shall change. Minor alterations will result in a singledecimal increase (e.g. 1.0 to 1.1) where major alterations, including to layouts will result in a wholenumber increase (e.g. 1.1 to 2.0)
Sections which have been added or altered will be identified with a line on the left hand of the pageas per this example.
Deleted sections will be identified with a D on the left hand of the page as per the example below.
When the SOPs are reviewed the amendments will be included in the new version and thereferences shall be removed.
D
8/14/2019 REST SOP v6.0 (public)
9/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 9 of 78
Lead Agency / Incident Controller(OPS Manager)
Duty EmergencyServices Officer
Duty Team Leader
Recruits
SupportCrew
Responders Technicians OtherSpecialists
Rescue Manager(Administrative command only,except for declared emergency
& posted to EOC)
Administrativeositions*Safety Officer
Non o erational roles
1.3 Response Team Function and Coverage
The purpose of the team is to:
Provide an emergency response within the City of Palmerston North for any flood, storm swift
water or high angle emergencies. Provide operational support to the Palmerston North Rural Fire Force. Provide support to the CDEM function of the Palmerston North City Council. Provide disaster capability, where possible. To contribute to the overall capability of the Manawatu-Wanganui Civil Defence Emergency
Management Group. To provide any other such service as determined by the Head of CDEM.
1.4 Team Structure
Support Crew, Responders or Technicians may also be Communications specialists or Medics; insuch cases these members hold rank based on their qualification (i.e. Support Crew, Responder orTechnician). The Duty Team Leader shall not assume specialist roles (communications specialist ordog handler) whilst in command.
*Administrative positions may also be appointed, from time to time, such as Training Officer,Equipment Officer and Social Coordinator
In a major local event, the team may be split to form a large pool of leaders who can assumecommand of spontaneous and trained volunteers. In the event of a deployment to a major eventoutside of the Manawatu-Wanganui CDEM Group are; the team where practicable should remain
together.
8/14/2019 REST SOP v6.0 (public)
10/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 10 of 78
1.4.1 Owning Organisation
The Team is operated by the Palmerston North City Council as per the Civil Defence EmergencyManagement Act 20021 in accordance with Ministry of Civil Defence and Emergency Managementguidelines.
For administration issues, the primary contact is:
Graeme McIntyreEmergency Management Officer (Rescue)Palmerston North City CouncilPrivate Bag 11034Palmerston NorthEmail [email protected] (06) 3568199Mobile 027 478 6079
or
Stewart DaviesHead of Civil Defence and Emergency ManagementPalmerston North City CouncilPrivate Bag 11034Palmerston NorthEmail [email protected] (06) 3568199Mobile 027 247 8767
1 s. 18 (2) (a) General Powers of CDEM Groups allows CDEM Groups to recruit and trainvolunteers for CDEM tasks.
8/14/2019 REST SOP v6.0 (public)
11/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 11 of 78
1.4.2 Rescue Manager
Reporting to: Emergency Management Officer (Rescue)
Duty Emergency Management Officer
Responsible for: All REST members
Delegation in absence: Duty Team Leader
Qualifications: REST Technician (Team Leader preferred)
Describe the roles and functions of a CIMS IMT- 22445
CD Controllers Knowledge 7335
Personal attributes: Skills in time, personnel and resource management
Good communications and facilitation skills
Responsible and reliable
Policy and procedure development and auditing
Role & responsibilities: Manage the Rescue Emergency Support Team
Ensure the rescue team is maintained to operational status
During a declared emergency, report to the EOC and undertake dutyas RM
Provide resources and training support to the team in order toachieve and or maintain operational status
Ensure an annual training plan is developed
Ensure that re-validation takes place annually
Keep the team informed of specialised training, promotional displaysand exercises
Liaise between the EMO and the team
Provide for the growth and training of new and existing members
Resolve any conflicts/issues within the team; that are unable to beaddressed by the team for whatever reason
Attend and chair quarterly team meeting
Attend CDEM forums and report back to the team (if attendancerequested)
Communicate relevant industry and sector developments andinformation to team
Assist the EMO in maintaining personal files on team members
Ensure the rescue equipment is maintained and replaced as requiredby Equipment Officer.
Conduct any accident investigation as required
8/14/2019 REST SOP v6.0 (public)
12/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 12 of 78
Annually audit equipment maintenance logs, personal logbooks, andactivity logs
Liaise with other ES in pre-planning and mutual aid agreements forintegrating the rescue team as required
Attend and/or facilitate inter-agency debriefs for multi agencyoperations
Develop and distribute the Duty Roster
Checks submitted Team Activity Log, ensure such logs arecompleted and filed
Ensure personal kit issued is recorded using personal kit issueagreement
Adhere to SOPs
Appointment: Appointment of this position is by team nomination. The EMO thenappoints the RM at their discretion for a term of 24 months. However,incumbents can be elected for successive terms.
A special meeting must be called if it becomes necessary to appoint aRescue Manager to this position within the 24 month term.
The EMO may require the Rescue Manager to step down from theirposition if:
1. The EMO is concerned with the action or conduct of the Rescue
Manager and deems these actions to be detrimental to the team.2. Requested to do so by 75% of the team membership.
3. If the Rescue Manager is unable to fulfil the key responsibilities ofthe position.
4. If disciplinary action is brought against the Rescue Manager.
8/14/2019 REST SOP v6.0 (public)
13/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 13 of 78
1.4.3 Duty Team Leader
Reporting to: Rescue Manager
Responsible for: Support Crew, Responders and Technicians
Delegation in absence: Other Duty Team Leader or REST Technician as directed
Qualifications: REST Technician (Team Leader preferred)
Class 1 drivers license (recommended)
Describe the roles and functions of a CIMS IMT - 22445 (recommended)
Personal attributes: Leadership and Motivation
Personnel Management
Good communication skillsPro-active and responsible
Capable of high work demands
Role & responsibilities: Overall control of activities during training and at any operationalincident, under the direction of the Duty EMO
Delegation of tasks within team during training and operationalincidents
Direct mobilisation of team:o Role allocationo Equipment assembly/packingo Vehicle allocationso Food purchase if requiredo Ensure demobilisation requirements are met after all activities
Ensure a safe working environment for the team is maintained duringtraining and operational deployment by either appointing; acting as,or making sure a S/O is present
Assume position of RM, in their absence, during a declaredemergency
Attend CDEM forums and meetings as required
Ensure that the team members personal equipment and the teamsequipment is maintained to an operational level. This may includechecking of team members equipment to ensure its condition andtype is appropriate to operational use, spot checking of teamequipment
Ensure such tasks as maintenance of team gear are beingundertaken.
Ensure access to team equipment is available 24 hours a day, 7days a week
Sign members Personal Activity Log after activities
8/14/2019 REST SOP v6.0 (public)
14/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 14 of 78
Keep a complete record of incident events in notebook
Adhere to SOPs
Appointment: Appointment to this position is by roster or approved substitution - andby recommendation of the EMO upon completion of appropriate REST
training requirements.
The EMO may require the DTL to step down from this position if:
1. Requested to do so by 75% of the team membership.
2. Disciplinary action is brought against the DTL
3. The DTL is unable to fulfil the key responsibilities of the position.
4. If the EMO believes that their action or conduct is detrimental to theteams well being.
8/14/2019 REST SOP v6.0 (public)
15/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 15 of 78
1.4.4 2IC
Reporting to: Duty Team Leader
Responsible for: Support Crew, Responders and Technicians
Delegation in absence: Any qualified member
Qualifications: REST Responder (Technician preferred)
Class 1 drivers license (recommended)
Describe the roles and functions of a CIMS IMT - 22445 (recommended)
Personal attributes: Leadership and Motivation
Personnel Management
Good communication skillsPro-active and responsible
Capable of high work demands
Role & responsibilities: Provide deputy or alternate command at activities
Provide assistance and support to the DTL
Lead by example
Record all relevant information in exercises and operations, bykeeping accurate information in own notebook
Assist any team member when required
Be an advocate in disputes or inappropriate behaviour betweenmembers
Adhere to SOPs
Assume the position of DTL in his/her absence
Appointment: Appointment and duration to this position is by delegation from the DutyTeam Leader for each instance.
8/14/2019 REST SOP v6.0 (public)
16/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 16 of 78
1.4.5 Safety Officer
Reporting to: Duty Team Leader
Responsible for: Nil
Delegation in absence: Any qualified member delegated by the Duty Team Leader
Qualifications: REST Responder (Technician preferred)
Basic Risk Management - 20146 (recommended)
Personal attributes: Observant and Alert
Strong minded and pro-active
Good communication skills
Responsible
Role & responsibilities: Ensure a safe working environment during any team activity
Identify risks in training, operations and exercises and recommendactions to minimise, isolate or eliminate.
Establish a site hazard board where appropriate
Record all relevant information in exercises and operations
Assist any team member when required
Ensure team members have adequate breaks and refreshments
Ensure accident register is completed if required
Ensure safe work practices are maintained at all times
Remain in warm/operational zone to monitor the safety of teammembers
Liaise with other team S/O to share safety information
Ensure first aid kit, fire extinguishers are readily available if required
Adhere to SOPs
Appointment: Appointment and duration to this position is by delegation from the Duty
Team Leader for each instance.
8/14/2019 REST SOP v6.0 (public)
17/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 17 of 78
1.4.6 Technician
Reporting to: Duty Team Leader
Responsible for: Nil
Delegation in absence: Nil
Qualifications: REST Technician
Personal attributes: Observant and Alert
Strong willed and pro-active
Good communication skills
Responsible
Role & responsibilities: Perform technical rescue or emergency support skills
Assist any team member when required
Provide coaching, guidance and direction to responders
Ensure safe work practices are maintained at all times
Adhere to SOPs
Participate in exercises and other on going training
Maintain Personal Activity Log, and make suchdocumentation/records available for inspection by the RM or his/her
delegated representative. Maintain the security of keys and swipe cards as issued
Participate in equipment maintenance
Attend a minimum of 60% of scheduled training
Appointment: Appointment and duration to this position is by recommendation of theRM to the EMO upon completion of REST Technician trainingrequirements.
Technician may be required to stand down from this position if asked todo so by the EMO if:
1. Disciplinary action is brought against the Technician.
2. If the Technician is unable to fulfil their key responsibilities of theposition
8/14/2019 REST SOP v6.0 (public)
18/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 18 of 78
1.4.7 Responder
Reporting to: Duty Team Leader
Responsible for: Nil
Delegation in absence: Nil
Qualifications: REST Responder
Personal attributes: Observant and Alert
Strong willed and pro-active
Good communication skills
Responsible
Role & responsibilities: Perform technical rescue or emergency support skills in accordanceto their qualification level
Assist any team member when required
Respond to the coaching, guidance and direction from technicians
Ensure safe work practices are maintained at all times
Adhere to SOPs
Participate in exercises and other on going training
Maintain Personal Activity Log, and make such
documentation/records available for inspection by the RM or his/herdelegated representative.
Maintain the security of keys and swipe cards as issued
Participate in equipment maintenance
Attend a minimum of 60% of scheduled training
Appointment: Appointment and duration to this position is by recommendation of theRM to the EMO upon completion of REST Responder training andprobation requirements.
Responder may be required to stand down from this position if asked todo so by the EMO if:
1. Disciplinary action is brought against the Responder.
2. If the Responder is unable to fulfil the key duties of the position.
8/14/2019 REST SOP v6.0 (public)
19/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 19 of 78
1.4.8 Support Crew
Reporting to: Duty Team Leader
Responsible for: Nil
Delegation in absence: Nil
Qualifications: REST Support Crew
Personal attributes: Observant and Alert
Strong willed and pro-active
Good communication skills
Responsible
Role & responsibilities: Provide operational support at REST activities
Assist any team member when required
Respond to the coaching, guidance and direction from technicians
Ensure safe work practices are maintained at all times
Adhere to SOPs
Participate in exercises and other on going training
Maintain Personal Activity Log, and make suchdocumentation/records available for inspection by the RM or his/her
delegated representative. Ensure DTL verified log entry with theirsignature
Maintain the security of keys and swipe cards as issued
Participate in equipment maintenance
Attend a minimum of 25% of scheduled training
Appointment: Appointment and duration to this position is by recommendation of theEMO & RM upon completion of REST Support Crew training andprobation requirements.
The EMO may require the Support Crew member to step down from thisposition if:
1. Requested to do so by 75% of the team membership.
2. Disciplinary action is brought against the member.
3. The Member is unable to fulfil the key responsibilities of the position.
4. If the EMO believes that their actions or conduct is detrimental to theteams well being.
8/14/2019 REST SOP v6.0 (public)
20/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 20 of 78
1.4.9 Recruit
Reporting to: Rescue Manager
Responsible for: Nil
Delegation in absence: Nil
Qualifications: Nil
Personal attributes: Observant and Alert
Strong willed and pro-active
Good communication skills
Responsible
Role & responsibilities: Undertake training in technical rescue and emergency support skills
Complete REST Support Crew requirements within 12 months ofjoining, although completion of REST Responder requirements isstrongly encouraged
Assist any team member when required
Respond to the coaching, guidance and direction from teammembers
Ensure safe work practices are maintained at all times
Adhere to SOPs Participate in exercises and other on going training
Maintain personal activity log, and make such documentation/recordsavailable for inspection by the RM or his/her delegatedrepresentative. Ensure DTL verifies log entry with their signature
Participate in equipment maintenance
Understand that until Support Crew qualified that they are notoperational and may not attend multi-agency exercises
Attend a minimum of 80% of scheduled training during probation,
and a minimum of 60% after probationAppointment: Appointment and duration to this position is by recommendation of the
EMO & RM in consultation with the team (non-recruits) upon completionof recruit entry requirements.
The EMO may require the member to step down from this position if:
1. Requested to do so by 75% of the team membership.
2. Disciplinary action is brought against the member.
3. If the EMO believes that their actions or conduct is detrimental to the
teams well being
8/14/2019 REST SOP v6.0 (public)
21/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 21 of 78
1.4.10 Welfare Support
Reporting to: Duty Team Leader
Responsible for: Nil
Delegation in absence: Nil
Qualifications: REST Support Crew
Cultural Communication 1304
Emergency Welfare 7336
Personal attributes: Observant and Alert
Strong willed and pro-active
Good communication skills
Compassionate
Responsible
Role & responsibilities: In addition to their respective Support Crew, Responder orTechnician responsibilities, Welfare Support is responsible forensuring the teams welfare is looked after
May assist with Welfare Centres as decided by EMO, RM or DTL
Wears Support badge unless Responder or Technician trained
Appointment: Appointment and duration to this position is by appointment by the EMO& RM after REST Welfare Support requirements have been achieved.
The EMO may require the Communication Specialist to step down fromthis position if:
1. Requested to do so by 75% of the team membership.
2. Disciplinary action is brought against the Communication Specialist.
3. The Engineer is unable to fulfil the key responsibilities of theposition.
4. If the EMO believes that their actions or conduct is detrimental to theteams well being.
8/14/2019 REST SOP v6.0 (public)
22/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 22 of 78
1.4.11 Medic
Reporting to: Duty Team Leader
Responsible for: Nil
Delegation in absence: Nil
Qualifications: REST Support Crew
USAR Responder
PHEC, EMT-B or higher
Triage - 7319
Personal attributes: Observant and Alert
Strong willed and pro-activeGood communication skills
Responsible
Role & responsibilities: In addition to their respective Support Crew, Responder orTechnician responsibilities, the Medic provides an advanced first aidcapability for the team and/or patients
Establishes and coordinates triage operations
Provides clinical supervision to those applying basic levels of first aidcare
Ensures first aid supplies, patient reports and triage tags within teamare maintained in a state of readiness
Ensures patient care documentation is completed and filed with theactivity log
Liaises with other health care professionals at incidents
Provides medical monitoring of team members during deployments
Follows up patient status with hospital and reports back on outcome(where appropriate)
Undertakes additional medical training outside and / or operations ofthe annual training plan to maintain skills in emergency care
Complies with medical standards of care as set by the ambulanceindustry
Wears Medic badge when operationally appointed as Medic
Appointment: Appointment and duration to this position is by appointment by the EMOand RM after completion of REST Medic requirements has been met.
The EMO may require the Medic to step down from this position if:
D
8/14/2019 REST SOP v6.0 (public)
23/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 23 of 78
1. Requested to do so by 75% of the team membership.
2. Disciplinary action is brought against the Medic.
3. The Medic is unable to fulfil the key responsibilities of the position.
4. If the EMO believes that their actions or conduct is detrimental to theteams well being
8/14/2019 REST SOP v6.0 (public)
24/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 24 of 78
1.4.12 Communications Specialist
Reporting to: Duty Team Leader
Responsible for: Nil
Delegation in absence: Nil
Qualifications: REST Support Crew
Operate a two-way radio -11282
Operate a CDEM communications system - 20854
Establish and Maintain a CDEM Communications System 20853
Personal attributes: Observant and Alert
Strong willed and pro-active
Good communication skills
Responsible
Role & responsibilities: In addition to their respective Support Crew, Responder orTechnician responsibilities, Communications Specialists areresponsible for the operation of emergency communication systems
Undertakes communication training outside of the annual trainingplan
Advises the RM should any warning, infringement or prosecutionrelating to the Radio Communications Act or Radio Regulations bereceived
Wears Support badge unless Responder or Technician trained
Appointment: Appointment and duration to this position is by appointment by the EMO& RM after REST Communication Specialist requirements have beenachieved.
The EMO may require the Communication Specialist to step down fromthis position if:
5. Requested to do so by 75% of the team membership.
6. Disciplinary action is brought against the Communication Specialist.
7. The Engineer is unable to fulfil the key responsibilities of theposition.
8. If the EMO believes that their actions or conduct is detrimental to theteams well being.
8/14/2019 REST SOP v6.0 (public)
25/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 25 of 78
1.4.13 Training Officer
Reporting to: Rescue Manager
Responsible for: Nil
Delegation in absence: Duty Team Leader
Qualifications: REST Support Crew
Approved BIT course
Basic Risk Management - 20146 (recommended)
Assessor 4098 (recommended)
Approved Exercise Management training (recommended)
Personal attributes: Observant and AlertStrong willed and pro-active
Good communication skills
Responsible
Computer Literate
Role & responsibilities: Develop an annual training plan in accordance with the SOPs
Allocate responsibility for specific lessons contained within plan
Ensure training record on personal files is kept current
Ensure a skills matrix is maintained on all members
Plan and coordinate recruitment selection and induction
Inspect and monitor Personal Activity Logs and Team Activity Logs
Develop SOP Exams
Consider recognition of prior learning applications
Appointment: Appointment and duration to this position is by appointment by the RMafter reviewing expressions of interest for a 12 month period.
The EMO may require the Training Officer to step down from thisposition if:
1. Requested to do so by 75% of the team membership.
2. Disciplinary action is brought against the Training Officer.
3. The Training Officer is unable to fulfil the key responsibilities of theposition.
4. If the EMO believes that their actions or conduct is detrimental to theteams well being.
D
8/14/2019 REST SOP v6.0 (public)
26/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 26 of 78
1.4.14 Equipment Officer
Reporting to: Rescue Manager
Responsible for: Nil
Delegation in absence: Duty Team Leader
Qualifications: REST Support Crew (Responder preferred)
Personal attributes: Observant and Alert
Strong willed and pro-active
Good communication skills
Responsible
Computer Literate
Role & responsibilities: Maintain Equipment Commissioning Log and all equipment servicingLogs
Ensure equipment is serviced and identified in accordance withequipment manufacturers instructions, SOPs or industry bestpractices.
Notify Rescue Manager of any unserviceable equipment.
Carry out audits of equipment and equipment maintenance logs.
Ensure all equipment is serviceable and ready by coordinating anynecessary additional servicing and maintenance of equipment.
To receive new equipment from EMO, RM or supplier and arrangethe commissioning, log entry and identification of such equipment.
Develop and maintain a list of type approved equipment that teammembers may purchase and use during team activities.
Inspect and monitor members personal equipment and equipmentlogs.
To ensure the cleanliness of the equipment store.
Appointment: Appointment and duration to this position is by the RM after reviewingexpressions of interest for a one-year period.
Equipment Officer may be required to stand down from this position ifasked to do so by the EMO if the Equipment Officer is unable to fulfiltheir key responsibilities of the position
8/14/2019 REST SOP v6.0 (public)
27/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 27 of 78
1.5 Role Identification
Internal rank is defined by training qualification (either Support Crew, Responder or Technician).
All members shall be further identified by the following stripe system on their helmets:
Position Strip
Duty Team Leader 2 Red Reflective stripe
2IC (if appointed) 1 Red Reflective stripe
Technicians 1 Orange Reflective stripe
Responders 1 Orange Reflective stripe
Support Crew 1 Orange Reflective stripe
Medic* 1 Green Reflective stripe
Recruits 1 Orange Reflective stripe
* Only operational members who hold the REST Medic qualifications are permitted to have the greenstripe.
Support Crew are people who provide assistance to the RM or operational support for the Duty TeamLeader. These may include, but not limited to welfare, logistics, communications etc.
An area above the left chest pocket will have Velcro strips to allow badges of team designations tobe changed accordingly as follows:
Designation Background Text Colour
Team Leader White Red
2IC White Red
Technician Rescue 3 Swiftwater Rescue Technician
Responder Rescue 3 Swiftwater First Responder
Support Crew Red White
Safety Red White
Medic Green White
Recruit No patch issued
Name Badge Red White
Multiple designations may not be worn.
A backup set of badges will be kept in the REST cabinet. There will be a minimum of one backupbadge for every other badge issued (except name badges).
8/14/2019 REST SOP v6.0 (public)
28/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 28 of 78
1.6 Base of Operations
Primary meeting location:Emergency Operations CentrePalmerston North City Council
The SquarePalmerston North
Secondary meeting location:Civil Defence Equipment ShedPalmerston North City Council DepotAlbert StPalmerston North
1.7 Team Identification
During all operations, except for swift water, members are to be dressed in overalls according to thefollowing specifications and markings.
The overalls are to be red polyester/cotton or cotton overalls marked with reflective tape (as specifiedby PNCC Emergency Management) or in the case of rural fire, in approved overalls.
These overalls are only to be used to carry out the activities described in the SOPs and worntravelling immediately to and from such activities. Overalls or uniform shall not be worn in publiclicensed premises or while dining in at any restaurant unless with the prior approval of the EMO, RMor their delegate
The uniform must be worn in a responsible manner, refer to code of conduct section.
1.7.1 Logos
The following logo is the official Rescue Emergency Support Team logo; the guidelines providedensure consistency and clarity while achieving maximum impact.
The Civil Defence logo is protected under the Civil Defence and Emergency Management Act. Anyperson who uses it without authorisation; or conceals, removes, alters, defaces, or obliterates a CivilDefence logo commits an offence.
8/14/2019 REST SOP v6.0 (public)
29/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 29 of 78
The CD logo may only be used for the purposes of the Act by
A. The responsible department; orB. Civil Defence Emergency Management Groups; orC. Local authorities; orD. Persons authorised for the purpose by the responsible department, a Civil Defence
Emergency Management Group, or a local authority.
The use of the REST team logo by team members for official purposes is permitted under subsectionC. The use of the logo by any other person must not suggest affiliation to the Rescue EmergencySupport Team unless authorised from the EMO (subsection D).
The logo may not be placed in any location either electronically or physical that may be offensive,unethically, immoral or in such a manner that it might reflect on the Rescue Emergency SupportTeam or Palmerston North City Council in a negative way.
The logo shall not be altered in anyway except for resizing and must not be smaller than 45mm inlength.
Minimum size is 45mm
Whenever possible, the logo should be reproduced in full colour. The colours to be used in printedmaterials are
Printing manufacturers standard blue: PMS Pantone 294 (C100%, M72%,Y0%, K26% ) Printing manufacturers standard yellow: PMS Process Yellow (C0%, M1%, Y100%, K0%)
Team overalls will display the following shoulder patch. This logo is reserved for use as a shoulderpatch and should not be used for any purpose without consent from the EMO
8/14/2019 REST SOP v6.0 (public)
30/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 30 of 78
1.7.2 Markings
The markings are to be positioned as determined below:
Position Patch
Right Shoulder REST patch
Left Shoulder NZ-RT4 Patch
Right Breast (above pocket) Name badge (Velcro)
Left Breast (above pocket) Primary designation patch (Velcro)
1.7.3 Name Badges
This will show the team members last name and first initial, and will be displayed above the rightbreast pocket.
1.7.4 Identification Cards
In addition to the above, when responding to a USAR incident or exercise, all personnel must carrytheir USAR Orange Card or Ticket with them at all times unless the Incident Controller requires themto submitted for a Personnel Accountability System or Track & Trace of personnel and equipment.
Identity Cards issued by PNCC Emergency Management under the CDEM Act 2002, must also becarried during a declared emergency.
1.8 Administrative Communication
Routine information from management will be passed to the Team on training nights either directlyfrom the RM, or where not possible by the EMO. All communications to and from emergency servicemanagement shall be through the RM via email, phone, letter or meeting.
In addition to regular training nights, the RM shall organise and chair quarterly meetings involving allteam members to facilitate training requirements and any other issues.
General discussions can be posted by email to [email protected], although this cannot berelied upon so must not be used for urgent or important communication.
If team members have issues that can be deemed as sensitive, that due to circumstances they do notwish to discuss with RM they may approach the EMO or Head of CDEM.
8/14/2019 REST SOP v6.0 (public)
31/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 31 of 78
1.9 Record Management
Each member shall have a personal file containing personal information, next of kin, medical andcriminal history, recruitment and training information (including copies of qualifications) and any otherrelevant information.
Personal files shall remain confidential and only accessible by the EMO and RM; and shall be kept ina secure manner in the EMOs office. The RM may also maintain a copy of these records and mustalso be kept in a secure manner.
In addition to each members personal file, members are responsible for maintaining a PersonalActivity Log of all trainings and operations. These logs may also be inspected at any time for thepurposes of a re-validation or audit.
Upon completion of service with the team, operational or non-operational, all files on member shall begiven to the EMO. These will be held by the EMO for seven years and shall be made available at therequest of auditors.
1.9.1 Access to Personal Files
The sections pertaining to recruitment, training and qualifications achieved may be inspected at anytime for purposes of a scheduled or random audit. This shall be conducted only by persons approvedby the EMO (e.g. the Training Officer).
The records shall be retrievable within 5 working days for auditing purposes. The Personal File shallremain confidential and only accessible by the EMO, RM and the team member or any othersupporting agency after prior approval from the member in question. The Training Officer may accessinformation specifically relating to training issues through the EMO or RM.
1.9.2 Responsibilities
Team Members: Must provide relevant information as requested by the EMO or RM for their Personal File. Information provided must be true and accurate.
Rescue Manager:
Ensure information on the personal files are current and accurate. Ensure the personal files are only viewed by authorised individuals Forward all relevant information to the EMO
Emergency Management Officer:
Ensure the information remains confidential at all times and viewed only by authorisedindividuals
Ensure the files are kept in a safe and secure location Ensure the files are destroyed after seven years of the member exiting the team.
8/14/2019 REST SOP v6.0 (public)
32/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 32 of 78
1.9.3 Forms
Approved forms such as equipment forms, loan forms, attendance registers, personal evaluationforms and others are contained in the Approved Forms document, they are also availableelectronically to members.
An approved electronic system may be used instead of forms.
1.10 Nominal Crewing
The Team will have a minimum membership of 8 and a maximum of 16, the maximum may beexceeded at the discretion of the EMO.
The minimum number of persons to attend an operational incident shall be 4, except for USAR whichrequires a minimum of 8. All personnel shall be suitably qualified.
Support Crew are additional to the above minimum response and team membership levels.
1.11 Pre-Deployment Arrangements
Pioneer New World
PNCC operates a charge account with Pioneer New World in Palmerston North. Although the teamhas food supplies for self-sufficiency, on occasion additional food may be required for deployment,exercise or training. A PNCC order number can be supplied by either the EMO or Duty EMO on caseby case basis.
Each Team Leader has a Charge Account Identification Card which needs to be presented to thecheckout operator when supplying an order number at the time of purchase.
Palmerston North Police Search and Rescue
A complete Rope Technician cache may be available for training or emergencies by contacting thePolice SAR duty officer. The cache should only be used where there is a legitimate need and shouldnot be used instead of the REST cache.
1.11.1 Team Self-sufficiency
The team has sufficient food to feed the team for 3 days. For out of area deployments where there isno risk to Palmerston North, additional food is available (EOC cache) and can be loaded prior todeployment.
The team carriers a minimum of 40 litres of water, additional water supplies (from CD store) can beloaded before deployment if necessary.
1.11.2 USAR Resource Database
When completing the USAR Resource Database the following fields must be completed as per the
example below.
D
8/14/2019 REST SOP v6.0 (public)
33/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 33 of 78
Personnel Number (USAR): NZQA Number as per REST ID card
Surname: Members last name
First Name: Members first name (not nick name)
Phone 1: +6486507396
Phone 2: +64262535744Phone 3: +64663568199, Ext Emergency Management
Organisation person is from: Local Authority
Organisations personnel Number:
Team assigned to: Rescue Emergency Support Team (NZ-RT4)
Position: Select appropriate qualification
Watch: Blue, Yellow or Black
Region / Location: Western
NZQA Hook on Number: NZQA Number
Street Number: Private Bag 11034Street Name: PNCC, Emergency Management Section
Suburb Name: Palmerston North
Status: Available
1.11.3 Cover for Damage to Personal Effects
In the event of loss or damage of personal effects and if, as result of training or operational actionswhich is proven not to be wilful or negligent, PNCC may reimburse or replace the items.
From time to time any personal equipment that a member uses at an incident may be replaced ifagreed prior to its use this will be at the discretion of the Head of CDEM in all cases.
1.11.4 Protection from Liability
PNCC provides indemnity to every employee, up to a limit of $500,000 against any third party actionbased upon any act, omission or statement (written or verbal) whilst carrying out lawful dutiesrequired by PNCC as per policy MT26/01.
Members of the team are considered to be employees and are therefore covered by the above policy.
Team members are required to inform the EMO immediately upon becoming aware of any possibleaction against the Council.
During a Civil Defence declaration members are further covered under section 110 of the CivilDefence and Emergency Management Act 2002.
8/14/2019 REST SOP v6.0 (public)
34/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 34 of 78
1.11.5 Release from Employment
All members should advise their employers of their membership in the team and the possibility ofdeployment on short notice. A letter can be provided to employers verifying the person is a member
of REST and the relevant deployment requirements depending on their role within the team.
The Civil Defence and Emergency Management Act 20022 provides protection to employees fromdismal when acting under the direction of a Civil Defence Controller, although there is no requirementfor the employer to make payments during the employees absence.
1.11.6 Reimbursement of Expenses
PNCC shall cover all training costs as outlined in an approved training plan. Such expenses aregenerally confined to:
Course & re-certification Swift water Rescue course fees Pool entry fees for formal water rescue training sessions NZQA/ITO credit reporting fees NZQA/ITO Certificate issue fee FRSITO Orange Card issue fee
All other expenditure must be approved prior by the EMO. NZQA Hook On fees are generally theresponsibility of members.
PNCC may also provide or reimburse reasonable and actual expenses associated with training,
exercises or operational deployment (i.e. travel, food, and accommodation). This will be at thediscretion of the Head of CDEM.
PNCC shall provide or subsidise equipment as per the policy listed in 5.1.
1.11.7 Income during Deployment
Loss of wages will not be reimbursed unless approved by Head of CDEM prior to the dates claimed.
2 s. 112 Absence on duty not to affect employment rights
8/14/2019 REST SOP v6.0 (public)
35/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 35 of 78
1.12 Shift System
The team may operate a duty shift system depending on nominal crewing. Duty shifts will consist oftwo operational shifts being Yellow and Blue. Operational members (not recruits) will be assigned to a
shift and will be rostered on a week on / week off basis.
Shifts should be balanced based on capability, experience and expected response times of members.Where possible each shift must also consist of at least one person who holds the Team Leaderqualification.
Non operational members or those on leave, who may be deployed at the discretion of either theEMO or RM.
1.12.1 Duty Shift
Duty starts / finishes every Tuesday at 18.45. Members on the current duty shift are expected to havetheir pagers on and in hearing range at all times. Members are to be able to respond within 20minwhile on duty.
Should a member be out of this coverage area for any reason they are responsible for arranginganother member of equal or higher qualification to cover them and advising the DTL. If suitable coveris not found the member must advise the DTL immediately.
1.12.2 Duty Team Leader
If the Duty Team Leader is unable to remain within 20 minutes of the primary meeting place at anytime they are to ensure they hand over the DTL role to the other DTL in their shift and arrange coverfrom a Technician in another shift.
Where this is not possible they shall attempt to arrange cover from a DTL in another shift. Whereneither option is possible they shall arrange cover from the most qualified available member fromanother shift.
If no cover is available the DTL shall advise the Duty EMO and RM they are going to be out of thearea with no cover.
Duty Team Leaders should note that the Duty EMO roster is from Wednesday to the following
Wednesday.
8/14/2019 REST SOP v6.0 (public)
36/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 36 of 78
2.Deployment Procedures
2.1 External Activation
Agencies requesting the activation of the team should make contact in the following order (order ofpriority):
1. NZ-RT4 Pager (for MCDEM / NZFS / Police use only)2. Duty Emergency Management Officer Pager: 02625357443. Council Call Centre 06 3568199
Deployment request shall not be made directly to individual team members.
2.1.1 NZRT Alert
Pager messages via MCDEM are normally prefixed with NZRT Alert although may also be prefixedwith Team Manger or Teleconference.
These should only be answered by EMO or RM unless the EMO or RM has asked a member toanswer on their behalf.
2.1.2 Eq Rpt
Other notifications may also occur by automatic systems such as the USAR earthquake warningsystem. These are for information purposes only.
2.2 Internal Activation
Unless the team has been activated directly by an external agency (as per External Activationprocedure), the team will be activated by the Duty EMO or any other person authorised by the EMO.
The team shall be contacted via (in order of priority):1. Pager2. Phone Landline or Mobile3. Physical, visit member on a chain basis, e.g. First person contacted, visits the two people
geographically closest, in turn they visit two others etc.
8/14/2019 REST SOP v6.0 (public)
37/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 37 of 78
2.2.2 Activation
Level Explanation
Notification Pager messages are prefixed with Notification only.
Notification of currently developing situations. Duty Shift shouldconsider checking personal kit to ensure it is ready fordeployment if required.
The team is not required to take any action and serves forinformation purposes only.
No further pager messages should be expected.
Standby Pager messages are prefixed with Standby
Duty Shift should make arrangements for deployment includingnotification to family, permission for leave from employer, andensure personal kit is operational.
Members may be requested to assist with pre-deploymentarrangements if required.
Depending on incident type, Duty Team Leaders shouldconsider:
Placing further team members on standby if required
Pre-assembly of cache for development
Preparation of vehicles for deployment
Purchasing of food if required
Development of deployment and communications plan
Monitoring media sources of the incident or an impendingincident
Expect either Activation or Stand Down pager message tofollow.
Activation Pager messages are prefixed with Activation.
Duty Shift should immediately procedure to the Primary MeetingLocation unless otherwise advised.
Members are to travel at normal road speed and without anyviolation of road traffic law or regulations.
Stand Down pager message will be send at the end of thedeployment so non duty members are notified.
8/14/2019 REST SOP v6.0 (public)
38/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 38 of 78
2.2.3 Exercise
Deployment or SITREP messages sent for exercises purposes must be prefixed with For exercise toensure there is no confusion. The prefix may also contain the name of the exercise e.g. For exerciseAlpha
2.3 Team Activation and Mobilisation
Where Duty Shifts are used, the RM shall provide a roster for duty personnel. All operational teammembers are available on call if required, however a Duty Team Leader and Duty Shift (Technicians,Responder and Support Crew) are rostered to ensure a minimum level of response can be met.
Should the Duty Team Leader not be available, or fails to respond the highest qualified member shallassume their role upon the approval of the Duty EMO.
The team will have an activation and deployment time of no more than 20 minutes for swift water/ropeoperations operations, no more than 60 minutes for rural fire support, and within 2 hours for all other
deployments. These timings relate to the maximum time for the team to respond to the meetinglocation, assemble cache and leave from the meeting location to the incident, not actual travel time tothe incident.
Deployments shall be tested (and timed) no less than twice a year and may be a component of anannual exercise.
2.3.1 Responding
Upon notification team members are to assemble at the primary meeting place, unless otherwise
stated. The Duty EMO shall contact the Duty Team Leader and approve the deployment
If approval is not received and the deployment is within 100km of the primary meeting area, the teammay deploy without approval.
All members shall proceed to the designated meeting point at normal road speed and without anyviolation of road traffic law.
2.3.2 Personal Rope Cache
For rope rescue incidents, responding personnel should bring:
Personal protective equipment Personal medicines Change of clothes Towel Snacks and drink
2.3.3 Personal swift water / Flood Cache
For swift water or flood incidents, responding personnel should bring:
8/14/2019 REST SOP v6.0 (public)
39/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 39 of 78
Personal protective equipment Thermals Personal Wet/Dry suit (optional team supply available) Personal PFD, gloves and water helmets (optional team supply available) Personal medicines Change of clothes
Towel Snacks and drink
2.3.4 Personal Rural Fire Cache
For supporting rural fire incidents, responding personnel should also bring their FRSITO Red Card ifissued.
Suitable Rural Fire PPE will be supplied to members as required..
2.4 Deployment Documentation
On arrival at the meeting location all members are to report to the Duty Team Leader.
If the deployment is a result of a declared emergency or if the team is being responder under the NZ-RT system members will also carry out the following tasks:
1. Complete next of kin form (Red Cross registration form)2. Undergo personal kit inventory check3. Confirm appropriate qualifications4. Confirm CDEM Identity Cards are carried as issued by PNCC
8/14/2019 REST SOP v6.0 (public)
40/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 40 of 78
2.4.1 Incident Logs
At all team activities, a Team Activity Log is to be completed by the person in charge and filed by theappropriate person/s.
The Attendance Register shall also be completed as per Attendance Register section of these SOPs
Situation Reports and Incident Action Plans (Targeted Incident Planning System) shall be used whereappropriate.
2.5 Driving Team Vehicles
All Drivers of PNCC vehicles shall hold the appropriate class of licence as per PNCC policy MT54 andmust be made available for checking on request.
Drivers must drive to events and incidents at a normal road speed and without any violation of road
traffic laws. If the vehicle is fitted with flashing beacons and/or sirens, it shall still be driven at roadspeed and normal road traffic laws apply, unless directed otherwise by a Constable, Civil DefenceController; or Duty EMO during Rural Fire deployments.
Any infringement notice for either parking or speeding and any towage fees incurred due tonegligence on part of the team member must be paid by that member.
If a member is involved in an accident they must not admit or accept liability for the incident. Anaccident form (available from carpool or councils garage) must be completed and the EMO advisedas soon as practicable.
All vehicle faults must be reported to the RM or in his/her absence the Duty EMO. If a fault renders avehicle unsafe in any way, it must not be driven.
If the RM or EMO authorises a vehicle to be taken home on team business, it must be parked onprivate property, preferably under cover, away from streets, berms and footpaths.
Communication between PNCC Civil Defence vehicles will be on channel 14 (PNCC CD6) unlessotherwise directed by the Incident Controller, EMO or DTL. Call signs will be vehicle fleet numbers(eg C85 & C83)
The driver is responsible for completing the log book for the vehicle. If the use was for operationalpurposes the job number 351288221 is to be recorded in the entry, where as all team training shall be
recorded as 351288217.
8/14/2019 REST SOP v6.0 (public)
41/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 41 of 78
3 Operational Procedures
3.3 Incident Management
The team shall use the Coordinated Incident Management System at both single and multi-agencyincidents.
3.1.1 Media Releases
Only those persons authorised by the CDEM Group and/or Duty EMO shall make any statements tothe media.
These persons should have attended a course on this subject or have other appropriate training todeal with the media and be familiar with PNCC policy MT72.
Other personnel should refer media to the Incident Controller, or if appointed the Media LiaisonOfficer.
3.4 Incident Ground Communications
Communications may include but are not limited to:
Two way radios (VHF & UHF) DTL cell phone and personal cellular phones
Air horn (located in the rescue response trailer) Siren Whistle Light sticks Iridium satellite phone (when available) Satellite Personal Tracking (SPOT) (when available)
8/14/2019 REST SOP v6.0 (public)
42/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 42 of 78
3.4.1 Call Signs
The team will use the following call signs unless designated another call sign for operational purposesby the Incident Controller.
IMT call signsPerson, Position or Team Call Sign
Incident Controller [Site location] Control
Logistics Manager [Site location] Logistics
Intelligence/Planning Manager [Site location] Intel
Operations Manager [Site location] Operations
Site Safety Officer [Site location] Sierra
Information Manager [Site location] Information
Liaison Manager [Site location] Liaison
Team call signs
Person, Position or Team Call Sign
Team REST
Team Leader REST Zulu
2IC REST X-ray
Recon or rescue team 1 REST Alpha
Recon or rescue team 2 REST Bravo
Recon or rescue team 3 REST Charlie
Canine Search Team REST Delta
Recon or rescue team 4 REST Echo
Medic REST Mike
Safety Officer REST Sierra
Vehicles PNCC vehicle number, e.g. C85, C83 or C20
8/14/2019 REST SOP v6.0 (public)
43/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 43 of 78
3.4.2 VHF
The team operates VHF radios using PNCC CD6 (ESX 76) unless otherwise directed by the IncidentController, EMO, or DTL. The team also has access to the following VHF communicationscapabilities.
ICOM handelds
Channel User Usage Ch. ID Base Tx (/ Mobile Tx)
1 Fire 1 Simplex ESX 66 143.82500
2 Fire 2
3 Fire 3
4 Fire 4/Air Ops
5 SAR 1 Simplex
6 SAR 3 Duplex
7 ES Liaison Simplex ESX 39 140.9875
8 ES Liaison Duplex ESB 164 143.0500 / 140.5000
9 PNCC CD1 Duplex ESB 2 141.02500 / 138.02500
10 PNCC CD2 Simplex ESX 49 143.61250
11 PNCC CD3 Simplex ESX 51 143.63750
12 PNCC CD4 Simplex ESX 52 143.6500
13 PNCC CD5 Simplex ESX 75 143.93750
14 PNCC CD6 Simplex ESX 76 143.95000
15 Tararua CD Duplex ESB 44 141.55000 / 138.55000
16 Region CD Duplex ESB 132 142.65000 / 139.65000
The swift water ICOM handhelds are also capable of NZ marine channels.
8/14/2019 REST SOP v6.0 (public)
44/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 44 of 78
Kenwood handhelds
Channel User Usage Ch. ID Base Tx (/ Mobile Tx)
1 PNCC CD1 Duplex ESB 2 141.02500 / 138.02500
2 PNCC CD2 Simplex ESX 49 143.61250
3 Region CD Duplex ESB 132 142.65000 / 139.65000
4 Horowhenua CD Duplex ESB 3 141.03750 / 138.03750
5 Manawatu CD Duplex ESB 150 142.87500 / 139.87500
6 Rangatiki CD Duplex ESB 130 142.62500 / 139.62500
7 Ruapehu CD Duplex EN 127 152.32500 / 154.10625
8 Tararua CD Duplex ESB 44 141.55000 / 138.55000
9 Wanganui CD Duplex ESB 42 141.52500 / 138.52500
10 NZFS Fire1 Simplex ESX 66 143.82500
11 PNCC CD3 Simplex ESX 51 143.63750
12 PNCC CD4 Simplex ESX 52 143.650013 PNCC CD5 Simplex ESX 75 143.93750
14 PNCC CD6 Simplex ESX 76 143.95000
15 ES Liaison Simplex ESX 39 140.9875
16 ES Liaison Duplex ESB 164 143.0500 / 140.5000
The response vehicles and portable base sets have the following additional channels.
Channel User Simplex/duplex Ch. ID Frequency
17 Police SAR Simplex 01 SX 140.58750
18 Police SAR Simplex 02 SX 143.66250
19 Police SAR Duplex 03 DU 141.71250 / 138.71250
20 Police SAR Duplex 04 DU 141.72500 / 138.72500
21 Marine Emergency Simplex Ch. 16 156.80000
8/14/2019 REST SOP v6.0 (public)
45/78
Palmerston Norths Rescue Emergency Support Team Standing Operating Procedures v6.0b
Page 45 of 78
3.4.3 PRS UHF
The team also operates PRS UHF radios on the following channels:
Channel Usage Base Tx Use
29 Simplex 477.125 Primary Tactical
39 Simplex 477.325 Alternate Tactical
Although other channels may be used as directed by the DTL, channels 5 (476.525 Duplex) & 11(746.675 Simplex) are used for public emergency chan