Response to “Request for Proposals”

Business Recycling Outreach and Technical Assistance Plan

City of Azusa

January 2011

E. Tseng and Associates, Inc. 30023 West Rainbow Crest Drive

Agoura Hills, CA 91301 Telephone: 818-802-7111 Fax: 818-889-5458

E-mail: etseng@aol.com

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1. TITLE PAGE Name of Proposer: Proposer / Contractor:

Contact Person: Eugene Tseng

E. Tseng and Associates, Inc. 30023 West Rainbow Crest Drive Agoura Hills, CA 91301 Telephone: 818-889-8628

Cell: 818-802-7111 Fax: 818-889-5458 e-mail: etseng@aol.com Title of Service Requested: Business Recycling Program Authorized Person: Eugene Tseng is the authorized person to make representations for the Proposal team. Date of Submittal: January 6, 2011 This proposal is firm and irrevocable for ninety days from the date above.

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2. TABLE OF CONTENTS Page 3. Transmittal Letter 4 4 Company and Staff Qualifications 5 5. Work Plan / Technical Approach 14 6. Data Request 29 7. Scope Exclusions / Addenda 30 8. Deliverables 31 9. Lump Sum Not-to-Exceed Fee 33 10. Hourly Rate Schedule 35 11. Other Consultant Commitments 36 12. Other 36 ATTACHMENTS:

EXAMPLE OF BEST MANGEMENT PRACTICES (REFERENCE) ACKNOWLEDGEMENT BY CIWMB (Cal Recycle) TO E.TSENG RESUMES OF PROJECT STAFF

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3. TRANSMITTAL LETTER E. Tseng and Associates, Inc. 30023 West Rainbow Crest Drive Agoura Hills, CA 91301 Telephone: 818-802-7111 Fax: 818-889-5458 etseng@aol.com

January 6, 2011 Mr. Cary A. Kalscheuer, Assistant Director of Utilities Azusa Light and Water 729 N. Azusa Avenue City of Azusa, CA 91702 Re: Letter of Transmittal: Response to Request for Proposal Dear Mr. Kalscheuer, E. Tseng and Associates, Inc. is please to submit this proposal for providing technical services for developing and implementing the “Business Recycling Program”. Eugene Tseng is the authorized person to make representations for the proposal team. Eugene Tseng

E. Tseng and Associates, Inc. 30023 West Rainbow Crest Drive Agoura Hills, CA 91301 Telephone: 818-889-8628 Fax: 818-889-5458 e-mail: etseng@aol.com We have an appreciation and in-depth understanding of the work that needs to be accomplished for this proposal and will work within the time period required. We believe our team is the best qualified to perform this engagement because our experienced team of Business Recycling Consultants has extensive experience in business assistance, and is uniquely qualified to complete this scope of work to provide business assistance. Our proposal team pioneered most of the business assistance protocols / methodologies and environmental metrics utilized in this industry, and have developed many award winning business assistance programs in Southern California. This proposal is firm and irrevocable for ninety days from the date above. Thank you very much for the opportunity to provide this valuable service to your department. Sincerely, Eugene Tseng President, E. Tseng and Associates

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4. COMPANY AND STAFF QUALIFICATIONS 4.1 Principal Place of Business / Mailing Address for Project Team:

E. Tseng and Associates, Inc.

30023 West Rainbow Crest Drive Agoura Hills, CA 91301 Telephone: 818-802-7111 Fax: 818-889-5458 e-mail: etseng@aol.com 4.2 Overall Consultant Experience: E. Tseng and Associates’ proposal team has the most extensive experience with providing business technical assistance for waste reduction and recycling. We have been in business and have been conducting business waste reduction and recycling technical assistance and outreach programs for over sixty (60) cities for over 20 years. E. Tseng and Associates have worked with Business Improvement Districts (BIDs) in the City of Los Angeles (in conjunction with the Bureau of Sanitation) to setup independent third party recycler programs with businesses to implement source separated recycling programs (at no cost to businesses). In the last 15 years, our staff/team has provided on-site waste reduction/recycling assistance to over 10,000 businesses in California (in over 50 cities). Business range from very small strip mall businesses (e.g., Starbucks, Kinkos, etc.) to regional hospitals, to corporate campuses of multi-national industrial giants (e.g., Honda, Toyota, Raytheon, etc.), including large semi-autonomous entities such as airports (San Diego International Airport and Dallas/Fort Worth International Airport. Experienced Staff We propose only to utilize staff with extensive experience in conducting business waste reduction / recycling technical assistance and setting up independent third party recycling programs. Most of our proposed staff (e.g., Julie Hast, Betsy Stoeven, Scott Hill, Karl Wong,) have been conducting business waste recycling audits on an average for more than 8 years, with several proposed staff with over 10 years experience with well over 2000+ businesses each. All of our proposed staff have conducted business assistance with on previous a previous Smart Business Program. Denis Keyes will be the database programmer / manager, and will also be involved with data quality control / quality assurance. Denis Keyes and Eugene Tseng developed the current LA County Smart Business database. Denis Keyes has unmatched qualifications in the area of statistical analysis. Denis Keyes served as the CIWMB’s statistical methods instructor through a special interagency agreement with Cal EPA. Denis Keyes also worked with Eugene Tseng to develop the statistical / GIS analytical tools used by the City of Los Angeles for “environmental justice” analysis.

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Foreign Language Capability: Our proposed Business Recycling Consultant personnel have capability in Spanish, Chinese (Mandarin) and Indonesian (Malay). We have found that these two languages are an absolute must for dealing with the smaller and medium sized businesses. Chinese and Hispanic businesses are a rapidly growing segment of small businesses for many of the jurisdictions that our team has worked in. . Dedication of Staff: One of the unique characteristic of our staff is that we have been all working together for a number of years, some for almost 20 years. Business waste reduction/recycling and the “environment” are a PASSION. It is not “just a job”. All of our proposed personnel are involved with outside activities that relate to the environment, such as teaching recycling, e.g., teaching at elementary schools (Julie Hast), member of Rainforest Foundation (Scott Hill), teaching at UCLA Engineering (Karl Wong, Eugene Tseng), building a house out of recycled materials (Scott Hill). We passionately believe in the goal and the importance of the business assistance programs. We believe that businesses can make a significant impact on the environment. Extensive In-House Training: The Business Recycling Consultants are all cross-trained so that each person is well rounded but also have specialty areas they have extensive experience. Experience has shown that cross training allows flexibility, as cross-trained staff can fill in for each other as needed. As the project develops, each Business Recycling Consultant will develop specific expertise, for various business types e.g., manufacturing, schools, hospitals, etc, as well as in various materials types, paper, plastics, C & D, etc. Each person will participate in developing upgrade training for each other for the purpose of cross training. This methodology has worked very well with the other Business Recycling Consultants currently working with other Southern California jurisdictions. Training will be offered to any City of Azusa staff that wishes to attend. Benchmarking and “Continued Improvement” Ethic: Most of the protocols and methods utilized in business waste audits were pioneered by E. Tseng and Associates and the proposed personnel. E. Tseng and Associates was originally formed at the request of the EPA / Cal EPA specifically to assist businesses in waste reduction/recycling and environmental sustainability. The methodologies that have been developed by our proposed team and currently utilized in the Smart Business effort is the “benchmark” of business assistance. Even so, we are constantly striving for better methods for motivating people and businesses to implement waste reduction and recycling. Our team and staff is constantly improving upon our waste reduction / recycling methodologies and sharing the learned field experience in our internal cross training program. Our methodologies are recognized to be the benchmark in the industry and our team actually provides training to other consulting firms, trash haulers, and personnel from many jurisdictions. E. Tseng and the proposed staff are currently developing the Business Waste Reduction and Recycling training materials for the CIWMB / UCLA Engineering Extension’s Waste Recycling

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/ MSW Management Certificate Training Program. The training is based upon the methodologies / protocols develop and utilized in the Los Angeles County Smart Business Program and also form the City of Vernon and the City of Los Angeles. This training is also being developed in cooperation with the SWANA (Solid Waste Association of North America). UCLA plans to make this training available thru their distance learning on-line training program. Our dedication to education / training requires our team to always be striving to create the teaching or reference models. This goal sets the highest level for business technical assistance; and also requires us to be constantly incorporating innovative methods to make business assistance more effective. E. Tseng and Associates, Inc. specializes in developing and providing technical assistance, and developing recycling and environmental sustainability education/training programs for businesses. We develop reference protocols and methodologies along with the environmental metrics, as well as the education/outreach materials associated with those efforts. In 2008 to the present, we provided business waste reduction and recycling outreach assistance to the City of Los Angeles, the County of Los Angeles, and the City of Vernon, and also developed recycling training materials for UCLA. We are actively working with UCLA Engineering Extension in designing their on-line (distance learning) training program on teaching how to conduct business waste reduction and recycling assessments, and how to implement and evaluate the programs. The proposal E. Tseng and Associates team has worked together on various business outreach contracts and our team is literally a family of environmentalists. Example 1: E. Tseng and Associates has worked with the City of Los Angeles for the last 20 years on business recycling assistance. Our team was selected for developing the references for the “best management recycling practices” for every specific major business/industry type (based on the Standard Industrial Classification). We target the businesses that have the largest potential for recycling and conduct on-site business waste reduction /recycling visits to assist in the implementation of programs. The scope of work for businesses involves everything from helping to draft environmental mission statements, negotiating with the trash / recycling service providers, and conducting employee training / workshops, and recycling equipment selection. E. Tseng and Associates have provided training to City staff and supervised their program. Businesses audited ranged from city departments, various types of small businesses, hospitals, to complete entertainment centers, e.g. LA LIVE, Staples Center, etc. Example 2: Dr. Tseng and the proposed business assistance staff pioneered the “functional waste audit” for businesses, on behalf of the U.S. EPA and the United Nations. E. Tseng worked with the Cal Recycle (formerly CIWMB) and the California Resource Recovery Association (CRRA) to conduct business waste reduction and recycling auditing training to staff/consultants from over 200 jurisdictions. In addition, Dr. Tseng was retained by the CIWMB to conduct the same training to over 300 “State Facilities” representatives/staff for the AB 75 (State Facility recycling requirement) rollout by the CIWMB. Much of this effort has been done in conjunction with the City of Vernon, which serves as a test jurisdiction for new waste reduction and recycling methods for businesses. We have been working with the City of Vernon on business assistance and developing environmental sustainability assistance for the last 10 years on an ongoing basis. The new waste recycling methods and auditing protocols are continually updated into the training program developed by UCLA Engineering and Cal Recycle (CIWMB).

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Example 3: E. Tseng and Associates team conducted one of the most extensive waste reduction / recycling technical assistance efforts at a corporate campus of multi-national the industrial giant, Toyota Motor Sales facility in Torrance (5000+ employees), and implemented an extensive waste reduction / recycling program that resulted in a “zero disposal to landfill”. This achievement was recognized by Cal EPA and the Governor’s office, and Toyota was awarded the “Governor’s Environmental Leadership Award” in 2007 for the most outstanding waste reduction and recycling program. We are now developing the national rollout to assist Toyota achieve zero disposal at every facility in the U.S. http://www.mswmanagement.com/mw_0804_thinking.html Example 4: Dr. Tseng and the staff assisted the City of Carson in organizing and implementing their business technical assistance program. The City of Carson businesses won fifty (50) CIWMB (now Cal Recycle) Waste Reduction Awards Program (WRAP) awards in 1998, the most ever given to any one jurisdiction in a single year. The City of Carson also won the CIWMB “Trashcutters Award” for the most innovative waste reduction and recycling audit program, which utilized a private public partnership approach. Example 5: E. Tseng and Associates was the County of Los Angeles’ Business Recycling Technical Assistance contractor for over six years. One of our most significant achievements while being the L.A. County’s Smart Business program contractor was that the County program was nationally recognized by the Walt Disney Company as “Best Management Practices” for a business assistance program and winning a CIWMB “Trashcutter’s” award. Example 6: At the request of the United Nations and the U.S EPA, Eugene Tseng developed and taught the first university level course at UCLA’s MBA program at the Anderson Graduate School of Business Management, in which waste reduction/recycling and environmental issues are taught as part of the MBA program along with business management principles, in a course titled “Business and the Environment”. The “functional audit” was taught as part of the MBA curriculum. With over sixty of the Fortune 500 businesses participating in the program, our team has an unparalleled access to what key motivators and what upper management needs to be able to implement waste reduction and recycling programs. Over 90% of business waste reduction and recycling best management practices case studies utilized in the international UCLA Engineering Extension’s Recycling / MSW Management Certificate Training Program was developed from actual business audits conducted by the staff of E. Tseng and Associates (other 10% are international examples from the European Union and Asia). Much of the curriculum related to business waste reduction / recycling, as well as the “environmental metrics” (quantification protocols) was developed thru the efforts of our business recycling team, each member also participate in mentoring and teaching. As a Charter Member of the U.S. EPA National Advisory Council for Environmental Policy and Technology, Eugene Tseng was asked by the EPA to specifically develop business technical assistance programs. The following examples demonstrate that our business waste reduction/recycling assistance work are considered “best management practice” and the “benchmark” of the industry, as well as to demonstrate our dedication and unmatched in-depth experience. We hope to utilize the businesses from the City of Azusa to become “best management practices” case study examples as part of our effort.

Professional Employees and Organizational Chart: We currently have 6 professional-level staff that conducts business waste assistance assessments and one professional database/statistician. Detailed resumes are provided in the Attachments

Name Role Eugene Tseng, Principal (E.Tseng and Associates)

Project Director, Technical Director developing protocols and methods, and will provide overall technical direction and oversight Also responsible for providing the most current training, and environmental metrics methodologies, metrics information. Will conduct highly technical site visits requiring integrated systems input to waste reduction/recycling, including updating greenhouse gas (AB 32) environmental metrics measurement protocols related to recycling

Yu Yue Yen

Project Management; provide day to day project operational coordination.

Julie Hast

Technical Management; provide day to day technical and audit protocol coordination (including QA/AC). Senior Trainer

Karl Wong

Senior Business Recycling Consultant / Auditor, Workshop coordinator, speaks Chinese (Mandarin), Trainer

Denis Keyes

Database management, senior statistician, environmental justice specialist, also data QA/QC

Scott Hill

Senior Business Recycling Consultant / Auditor, Workshop Speaker / coordinator, Trainer

Betsy Stoeven

Senior Business Recycling Consultant / Auditor, Workshop Speaker / coordinator, speaks Spanish, Trainer

Yu Yue Yen Project Manager

Operations/Admin

Julie Hast Project Manager

Technical

Betsy Stoeven Senior Auditor

Scott Hill Senior Auditor

Karl Wong Senior Auditor

Denis Keyes Database Management and

Environmental Metrics

Eugene Tseng Project Director

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4.3 References:

1. City of Vernon Contact: Mr. Lew Pozzebon, Director of Environmental Health Dept. Telephone: 323-583-8811 LPozzebon@ci.vernon.ca.us Contract Term: Year 1999 – Present Annual Contract Value: Approx: $50,000 - $150,000 per year

Project Descriptions: E. Tseng and Associates have been conducing approximately 100 business waste reduction and recycling assessments per year since 1999. Business waste recycling assessments/audits also include providing technical assistance on environmental sustainability issues. The City of Vernon assisted in pioneering many of the protocols and environmental metrics utilized in business assistance programs. The City of Vernon has been a pilot research “test jurisdiction” for Cal Recycle/UCLA Engineering Extension’s Recycling/MSW Management Program (for testing new methods to increase business recycling), and have been testing the various programs and documentation protocols/methods for meeting the requirements of the new mandatory commercial sector recycling law. We also developed a complete new base year study for the City of Vernon. 2. City of Los Angeles, Department of Public Works, Bureau of Sanitation

Contact: Ms. Karen Coca, AB 939 Program Manager Karen.Coca@lacity.org

or George Payba

george.payba@lacity.org Telephone: 213-485-3698

Contract Term: Year 1990 – Present Total Contract Value: Approx: $250,000 (current contract) Annual Contract Value: Not Applicable, ongoing /on-call basis

Project Descriptions:

A. Business Waste Assessments/Assistance & AB 939 Assistance (from 1990 to Present)

E. Tseng and Associates has worked with the City of Los Angeles for the last 20 years on business recycling assistance. Our team researched the “best management recycling practices” for every specific major business/industry type (based on the Standard Industrial Classification). We developed targeting strategies for the businesses that have the largest potential for recycling and conduct on-site business waste reduction /recycling

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visits to assist in the implementation of programs. E. Tseng and Associates has been conducting extensive education and outreach to the businesses in the City of Los Angeles over the last two years, as well as working to develop the long term tracking and reporting database for the City’s business recycling program. Dr. Tseng served as the Technical Director for the City’s $1.5 million dollar Solid Waste Generation Study in 1990 and provided the technical oversight for the City. We also recently conducted recycling (and environmental sustainability) training for City of Los Angeles recycling staff and for the staff of businesses audited. B. Waste Characterization and Disposal Capacity Studies E. Tseng and Associates conducted a Regional Eight-County Disposal Capacity for the City of Los Angeles that encompasses the counties of Los Angeles, Ventura, Orange, San Bernardino, Riverside, Imperial, Kern, and San Diego. Methodology utilizes advanced statistical tools and modeling and is GIS (Geographical Information System) mapping enabled. Also currently assisting the City of Los Angeles to develop the Los Angeles Area Regional Agency. Assist in drafting the Joint Powers Agreement, organizing jurisdictions; develop technical methods to calculate a new regional agency baseyear diversion rate. E. Tseng rovided technical oversight on the methodology of the Year 1990 Solid Waste Generation Study, Year 1995 and Year 2000 New Base Year Studies and for the citywide generator based waste composition study for the City of Los Angeles. Provided training on waste composition analysis and on waste reduction and recycling audits. C. Residential Curbside Recycling Residual Waste Characterization Study Conducted the Bureau of Sanitation’s Residential Curbside Recycling (Blue Bin) Residual Waste Characterization Study. This is one of the nation’s most extensive waste characterization studies designed to assess the collection efficiency, MRF recovery efficiency, and the level of contamination in the City of Los Angeles residential curbside recycling program. Study utilized both physical field sorting and visual sorting protocols and integrated “functional” characterization as a tool to determine potential methods of improvement in the operation of the program in an effort to reduce contamination. The study resulted in significant findings that will be utilized in reducing contamination. 3. Cal Recycle (formerly, California Integrated Waste Management Board)

Contact: Gary Petersen (former CIWMB Board Member)

gpetersen3@verizon.net

Telephone: 310-720-2020

Contract Term: (Interagency Grant to UCLA) Total Contract Value: Approx: $500,000 (Cumulative Total)

A. Business Waste Reduction and Recycling Program Design/Implementation

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Boardmember Petersen worked with Eugene Tseng (E. Tseng and Associates) on various business waste reduction and recycling program implementation and training programs. Mr. Petersen requested the development of the UCLA Engineering Extension’s “Recycling / MSW Management Certificate Program”. Mr. Petersen and Eugene Tseng worked on assisting Toyota Motor Sales corporate office achieve zero disposal in 2007 (Toyota won the Governor’s Environmental Achievement Award in 2007 for best waste reduction/recycling program in California). B. Diversion Measurement Method Developed the AB 2494 CIWMB “Adjustment Method” for the measurement of recycling rates. Mr. Eugene Tseng also conducted technical outreach and stakeholder workshops for the CIWMB. Eugene Tseng has developed technical outreach materials on solid waste regulations and recycling for the CIWMB and has presented in forums to over 200 jurisdictions in California. He was also the CIWMB contractor to train the waste management specialists and recyclers for State Facilities (AB 75) at CIWMB sponsored workshops which were attended by almost 400 state facility personnel. C. CIWMB Uniform Waste Characterization Method California Integrated Waste Management (CIWMB), the Waste Characterization Database (http://www.ciwmb.ca.gov/WasteChar/BizData.htm). The database provided a waste characterization for each type of business and will also estimate the composition and volume for each city in California. It is most accessed waste characterization database in the world. The CIWMB gave specific acknowledgement and thanks to Eugene Tseng on their website: http://www.ciwmb.ca.gov/WasteChar/Thanks.htm . Ms. Nancy Carr (CIWMB “Trash Queen”) is the project manager/contract manager for the development of the CIWMB Uniform Waste Characterization Method. Completion in year 1997 D. Regulatory / Legislative Infrastructure Analysis Dr. Tseng has worked on developing legislation and regulations on behalf of the CIWMB (e.g., AB 2494 (1992), AB 2202 (2000)). He served on the Compost Regulations Subcommittee for the CIWMB. More recently (during years 2000-2002), Dr. Tseng served on the AB 2202 Subcommittee as the request of the CIWMB. Dr. Tseng also has been on many national/international panels dealing strategies related to solid waste and hazardous waste (U.S. EPA / United Nations). Prior to AB 939, Eugene Tseng worked on AB 2020, the California Bottle Bill. This work was done in conjunction with the environmental community, and with Mr. Gary Petersen, the newly appointed CIWMB Board member. E. Tseng worked with Mr. Petersen on developing the operational infrastructure for the California Bottle Bill, AB 2020. In addition, Mr. Petersen and Eugene Tseng co-taught the “Recycling: Design, Markets, and Operations” course at UCLA Extension, and they both served on the Advisory Board for the Extension’s MSW Management Certification Program. (1989 –1997) E. Solid Waste Training and Education / Outreach Stakeholder Experience

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Dr. Tseng worked with Board Member Gary Petersen to develop the UCLA Recycling and Municipal Solid Waste Certification Program. The program was developed through an extensive stakeholder process / Advisory Board. Dr. Tseng was the program founder and was responsible for integrating the Advisory Board / Stakeholder selected policy goals and technical skill requirements into a cohesive training program. This program was developed at the request of the CIWMB and also the U.S. EPA. 4. County of Los Angeles

Contact: Wilson Fong WFONG@dpw.lacounty.gov

Telephone: 626-458-3500 Contract Term: 2002 - 2008

E. Tseng and Associates was a subcontractor to Edelman Worldwide and conducted the on-site business outreach for the Los Angeles County Smart Business Program. We developed the County’s business outreach training program, conducted over 2000 business assistance site visits, maintained their tracking database, as well as assisted in the County’s AB 939 Generation / New Base Year Study. This is the single largest business assistance program and has been recognized by the Cal Recycle and the Walt Disney Company as “best management practice” for a business waste reduction and recycling technical assistance program.

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5. WORK PLAN / TECHNICAL APPROACH Our approach to the work plan is based on a time-proven business waste reduction / recycling planning and technical assistance methodologies utilized in the previous business assistance efforts (with several new innovations / updates). Our team has worked with over 60 jurisdictions in California in refining and implementing their business recycling technical assistance audit programs, and also implementing other AB 939 Source Reduction and Recycling Element (SRRE) plans and programs. The work plan consists of completing the following deliverables: Develop a “Recycling Handbook” Conduct a Business Recycling Workshop Conduct Site Visits and Waste Audits Other Support Activities and Reporting Requirements

IMPORTANT NOTE: It is important to note that there is now a “Mandatory Commercial Recycling Measure” required by State law for all cities in California that has taken affect, and there is a significant amount of programmatic tasks/documentation required of all jurisdictions.

E. Tseng and Associates has specifically tailored the tasks of this proposal to meet both the City of Azusa’s recycling RFP requirements and also the new State mandatory commercial recycling requirements for program implementation, tracking/monitoring, greenhouse gas (GHG) calculations and GHG tracking/monitoring. We have already been implementing this same program in other cities to meet this new State requirement. (Please see Section Scope Exclusions/Addenda for details). 5.1 Develop a “Recycling Handbook” The proposer will complete a Recycling Handbook which includes a directory of recyclers (by material type) within the first two months. We currently maintain an annually updated listing of recyclers in Los Angeles County. In addition, the Recycling Handbook will have to explain the new requirements for cities and businesses under the new mandatory commercial sector recycling law and how recycling can positively impact greenhouse gas emissions and climate change / global warming. Our team is currently developing similar guidebooks for the City of Los Angeles, and have in the past completed multilingual handbooks for other cities and for the County of Los Angeles (available on the internet). The mailing list of the Recycling Handbook will be from the business license list from the City of Azusa. The Dunn and Bradstreet database (CIWMB/Cal Recycle Default Waste Characterization database) shows approximately 1400 businesses and approximately 17,000 employees in the City of Azusa. Distribution of the handbook can be economically done electronically by e-mail and/or thru the postal system in conjunction with either the franchise trash hauler’s billing, the utility billing, and/or with the City’s business license mailings.

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5.2 Conduct Business Recycling Workshops The proposal team will mail invitations to businesses to attend a workshop and prepare a power point presentation. The project team will specifically target the 200 largest businesses in the City of Azusa, although all businesses will be invited. The team will work cooperatively with AL&W on the presentation. The proposal team will work with local business organizations and service organizations, e.g., Chamber of Commerce, Rotary, South Bay Business Environmental Coalition, etc. to help recruit business participation (this has been very successful done in the past, for example, over 100 in attendance for a satellite broadcast “recycling workshop” in conjunction with the City of Carson. All workshop materials (handouts, worksheets, etc.) will be provided for participants, and will also be provided in electronic format (PDF format) for internet dissemination to the businesses via the City of Azusa website. For the first workshop, we recommend a half-day session, typically from 9:00 a.m. till noon time period for the maximum convenience of the local businesses. Our team will work with AL&W on a proposed agenda. Our team has extensive experience in conducting business workshops, and has conducted business recycling workshops for over 200 jurisdictions on behalf of Cal Recycle (CIWMB) and for over 400 State Agencies, as well as for many private companies. Our primary goal is to mentor/teach (teaching the businesses “how to fish”) so that they can independently implement and optimize their programs. The workshop will also be coordinated with the City’s franchise hauler. Our proposal team, in fact, has conducted AB 939 recycling workshops to over 40 haulers in the Los Angeles County area thru the organized efforts of many local cities. No other firm is dedicated to environmental education, nor have they the developed/conducted more recycling training programs than our team. For the second workshop (to be conducted about 4 months after the first workshop), we recommend that the agenda be jointly developed by our team, AL&W, and with the input of the participating businesses. We have found that businesses have very specific coverage requests in regards to what they need to learn from these workshops. Specifically, our experience indicates business typically need much more hands on help with documentation and measurement protocols in measuring environmental program progress, how to train staff, and assistance in finding specific markets for non-traditional recyclable materials, and explanations on how recycling reduces greenhouse gas emissions, etc. Although much of this can be done with individual follow-ups to the business audits, we have found that this information is typically very well received in a “workshop format”. We have a huge number of “case studies” of best management practices from other jurisdictions (and hopefully some from Azusa soon), and can have speakers from these companies to help similar businesses in Azusa implement waste reduction and recycling programs. In part of preparing the invitations to the businesses to participate in the workshops and also to sign up to participate for a cost free audit provided by the City, we will be able to concurrently document providing the needed outreach to businesses (based on franchise hauler customer listings) as required by the mandatory commercial recycling law.

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5.3 Conduct Site Visits and Waste Audits This task is the heart of the Business Recycling Program, and is also an integral part of the task that has to be done under the new mandatory commercial sector recycling program. In this section, we will detail our proven technical approach that will be used. This effort will be coordinated with the City and the City’s franchise hauler. A preliminary analysis of the City of Azusa commercial wastestream indicates that “food waste” is the single number one component. Paper (various kinds) is the second largest component of the disposed waste stream. “Restaurants” is the single largest waste generating sector, followed by “Construction” sector, “Manufacturing-Other”, and followed by “Retail Trade-Building Material and Garden”. These tables are from the CIWMB waste characterization database developed by Eugene Tseng. As part of our plan, we will work with AL&W to develop a targeting strategy on which businesses to focus on which will result in the greatest amount of additional third party recycling that can be achieved with this business recycling technical assistance and outreach program. City of Azusa: Estimated Non-Residential (Commercial Sector) Waste Composition http://www.calrecycle.ca.gov/WasteChar/wcabscrn.asp Estimated Business Waste Amounts Sorted by Total Disposal

Total Disposed: 18,211 Tons

Business SIC Grouping Annual Tons Disposed Percent of Total Commercial

Disposal

Retail Trade-Restaurants 2,347 12.9%

Construction 2,130 11.7%

Manufacturing-Other 1,457 8.0%

Retail Trade-Building Material and Garden 1,439 7.9%

Services-Education 1,133 6.2%

Wholesale Trade-Nondurable Goods 1,015 5.6%

Retail Trade-Other 988 5.4%

Services-Other 887 4.9%

Manufacturing-Electronic Equipment 839 4.6%

Wholesale Trade-Durable Goods 815 4.5%

Manufacturing-Furniture / Fixtures 775 4.3%

Retail Trade-Food Store 644 3.5%

Manufacturing-Primary / Fabricated Metal 604 3.3%

Services-Business Services 381 2.1%

Services-Medical / Health 369 2.0%

Services-Other Professional 368 2.0%

Public Administration 287 1.6%

Manufacturing-Lumber and Wood Products 260 1.4%

Manufacturing-Printing / Publishing 252 1.4%

Retail Trade-Auto. Dlrs & Serv. Stations 245 1.3%

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Manufacturing-Chemical / Allied 129 0.7%

Transportation-Other 118 0.6%

Manufacturing-Instruments / Related 112 0.6%

Retail Trade-General Merchandise Stores 91 0.5%

Agriculture / Fisheries 88 0.5%

Manufacturing-Industrial Machinery 68 0.4%

Trucking and Warehousing 67 0.4%

Manufacturing-Apparel / Textile 59 0.3%

Utilities 57 0.3%

Services-Hotels / Lodging 53 0.3%

Finance / Insurance / Real Estate / Legal 42 0.2%

Manufacturing-Transportation Equipment 40 0.2%

Services-Motion Pictures 40 0.2%

Manufacturing-Paper / Allied 12 0.1%

Forestry 0 0.0%

Mining 0 0.0%

Manufacturing-Food / Kindred 0 0.0%

There are several methods of targeting businesses for participation in waste audit programs, 1) businesses can be targeted by size or potential for successful implementation, and/or 2) can be targeted by the type of business most common in the jurisdiction, or by a combination of factors.

We proposed to select businesses for auditing based upon the size of the businesses, and targeting fifty (50) of the largest businesses within the City of Azusa. Based upon our experience, by targeting 200 of the largest businesses, we typically get a very positive response to conduct onsite technical assistance audits for about 25% of the targeted companies. For budgetary purposes, to conserve City resources, we are only proposing 50 audits, and if the responses by the companies are to the satisfaction of the City of Azusa, this can be expanded (with an appropriate budget and potentially an increased level of assistance) at a later date.

We recommend this phased approach because the State (Cal Recycle/CIWMB) may be adding additional requirements to the outreach and/or documentation requirements as the State will be finalizing the draft regulations and how they are interpreting how the regulations are to be satisfied. We are familiar with the current Cal Recycle staff interpretation of the mandatory commercial recycling program, but the State reserves to revise these requirements in the early part of 2011. (Just trying to be careful with the use of the City’s funds and be mindful of ever-changing non-funded State mandates upon local jurisdictions. (As a environmental law professor, Eugene Tseng keeps track of these regulations / policies and tries to provide the most cost effective and innovative programs to cities.)

We have utilized this approach in virtually all of our cities that we have worked with. Priorities are very different between jurisdictions. The most common approach is to work with the companies that will have the most significant impact for the City based upon the trash service level and/or by size based on number of employees (proxy for waste generation volumes).

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AZUSA: Overall Commercial Waste Stream Sorted by Percent of Waste Stream

Material Type Annual Disposal Tonnage

Percent of Commercial Stream

Food 2,677 14.4%

Remainder/Composite Paper 1,736 9.3%

Lumber 1,573 8.4%

Uncoated Corrugated Cardboard 1,305 7.0%

Remainder/Composite Organic 1,269 6.8%

Leaves and Grass 963 5.2%

Film Plastic 805 4.3%

Other Miscellaneous Paper 785 4.2%

Other Ferrous 527 2.8%

Durable Plastic Items 520 2.8%

Newspaper 487 2.6%

Remainder/Composite Construction and Demolition

445 2.4%

White Ledger 437 2.3%

Remainder/Composite Metal 411 2.2%

Rock, Soil and Fines 376 2.0%

Textiles 359 1.9%

Magazines and Catalogs 313 1.7%

Remainder/Composite Plastic 291 1.6%

Gypsum Board 255 1.4%

Other Office Paper 231 1.2%

Remainder/Composite Glass 212 1.1%

Bulky Items 198 1.1%

Remainder/Composite Special Waste 189 1.0%

Clear Glass Bottles and Containers 170 0.9%

Concrete 167 0.9%

Tin/Steel Cans 154 0.8%

Mixed Resdue 144 0.8%

Prunings and Trimmings 142 0.8%

Paper Bags 124 0.7%

HDPE Containers 121 0.6%

Manures 91 0.5%

Miscellaneous Plastic Containers 90 0.5%

Computer Paper 83 0.4%

Tires 72 0.4%

PETE Containers 63 0.3%

Flat Glass 61 0.3%

Other Non-Ferrous 55 0.3%

Brown Glass Bottles and Containers 51 0.3%

Color Ledger 42 0.2%

Phone Books and Directory 41 0.2%

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Green Glass Bottles and Containers 38 0.2%

Aluminum Cans 28 0.1%

Asphalt Paving 21 0.1%

Major Appliances 17 0.1%

Remainder/Composite Household Hazardous 12 0.1%

Batteries 8 0.0%

Paint 7 0.0%

Asphalt Roofing 6 0.0%

Ash 5 0.0%

Branches and Stumps 4 0.0%

Industrial Sludge 3 0.0%

Other Colored Glass Bottles and Containers 3 0.0%

Agricultural Crop Residues 2 0.0%

Vehicle and Equipment Fluids 1 0.0%

Used Oil 1 0.0%

Treated Medical Waste 0 0.0%

Sewage Solids 0 0.0%

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5.3 Site Visit / Consultation Fundamental in our business assistance approach is our recognition that each business is unique, that a relationship have to be built by the Business Recycling Consultant who represents the City’s business assistance program. Our team will consist of senior experienced Business Recycling Consultants, each with many years of experience. We have found that the Business Recycling Consultants have to be experienced to be credible, and be able to recognize the unique materials flow, sometimes referred to as “mass balance flow”, of how each entity operates and creates waste materials. The technical approach utilized for the business site visit is called a “Functional Audit”. The “functional audit” is a systems engineering approach which combines the Cal Recycle/CIWMB’s and the U.S. EPA’s policy of “integrated waste management” hierarchal approach with an engineering materials flow utilization/systems analysis (utilized as part of a “environmental management systems analysis”) originally developed for use in assessing hazardous waste utilization in businesses. Our project team pioneered the use of the functional audit for use in the “municipal solid waste / recycling” industry, and is now the reference standard for business audits / site visits. (Eugene Tseng developed the functional audit approach for hazardous waste, and the approach was taught as part of the UCLA Engineering Extension’s Hazardous Materials Management Program). No other business assistance team has the depth of experience and passion for business assistance that our proposal team has. The functional audit approach asks the following questions in each “department” or “function” at a business (when targeting recyclable materials): What is the “material(s)”? (at the specific function/location) What is the function of the material? (how utilized) Can the use of the material be eliminated? Can the use of the materials be reduced? Can it be reused? Can it be recycled/composted? What is the best disposal option? (avoid landfill) Can business consider or specify: 1) recycled content, 2) design for sustainability, and 3)

minimum waste The approach incorporates the “integrated waste management” hierarchy of 1) source reduction/waste reduction, 2) recycling, 3) environmentally safe transformation and environmentally safe landfilling. The functional audit also has a set of criteria that is “systematically” utilized to determine the most appropriate waste reduction / recycling approach. To determine the appropriate waste reduction and/or recycling program, the following factors are analyzed: Waste Composition (tonnage / volumes available for recycling) Control of the materials / waste (e.g., janitorial participation required?, etc.) Ease of implementation / operations (program convenience is key) Cost of program (cost effectiveness) Potential for success Current infrastructure (e.g., existing programs, hauler interface, building owner/manager,

etc.)

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Amount of resources needed to implement How to monitor, evaluate, and provide feedback

Typically the programmatic recommendations fall into the following programmatic classifications: Improved operational and housekeeping procedures Waste segregation Product and materials substitution Technology changes Reclaiming, recycling, and reusing Participating in waste exchanges

This approach examines how materials flow are purchased, inventoried, utilized, recycled, and disposed of, in the business entity. “Paper” can be functionally “office paper”, or can be “packaging paper”, different functions, different paper, different markets, different prices. Maybe a mixed paper program is ideal, or a more extensive “paper recycling” program that separates “office paper” from “other mixed paper” may be appropriate, depending upon the desires and constraints of that businesses, e.g., recognizing that there over 100 different grades of paper recognized by the recycling industry. (NOTE: The importance of a structured and systematic approach is that as each business entity goes through the assessment process, and can learn how to apply it themselves, that is part of our approach. The businesses are better equipped to develop and improve their own waste reduction and recycling programs. E. Tseng pioneered the “functional audit” and that methodology is now the standardized protocol used in business technical assistance that has been utilized in over 50 cities in California, and has being taught by the CIWMB to over 200 jurisdictions (and to be taught in the on-line” as part of the UCLA Engineering Extension’s Recycling/MSW Management Certificate Training Program). Our Business Recycling Consultants are the most prepared, trained, and experienced. Prior to each site visit, our staff has researched the potential businesses that they will be conducting the site visit at. This is done to maximize the effective use of the time that we have at each business. Prior to the visit, our staff already has an in-depth understanding of the potential waste stream. We have specific waste characterizations of each type of business that we review periodically. In-fact, Eugene Tseng and the proposed Business Recycling Consultants pioneered the use of “generator based waste composition analysis” for the CIWMB, and developed the CIWMB business waste characterization database, business specific waste composition for each business type. During the visit, we will conduct confirmatory volume-based “visual” characterization of the disposed wastestream to make sure that the wastestream does not pose any problematic issues for the recommended waste reduction and recycling programs. (please see http://www.ciwmb.ca.gov/WasteChar/JurisSel.asp), the CIWMB specifically gave recognition to Eugene Tseng for pioneering this internationally utilized tool (please see: http://www.ciwmb.ca.gov/WasteChar/Thanks.htm). Copy of acknowledgement is included in the Attachments. We have completed and refined waste composition and audit studies that have identified “best waste reduction and recycling practices” for each specific industry that our staff has developed over the last 13 years. Many of these best waste reduction and recycling practices are actually

22

used in teaching programs at UCLA Engineering. These best management practices documents and case studies are also reviewed as constantly updated (Example included in Attachments). During our regular staff meetings to discuss the business outreach program, our proposal team / staff cross train and extensively discuss new best management practices, barriers that they have encountered in their work, and discuss solutions to overcome the barriers and constraints. Based upon more than 10 years of on-site business recycling waste reduction and recycling audits and follow-ups for more than 50 cities, the table below show some labor hour estimates that are required for the on-site audits/assessments follow-ups, and database/documentation efforts by size of business. The “follow-ups” hours are very dependent upon the type of assistance requested. We have had many different types of requests to provide the business with assistance, ranging from identifying specific recycling markets to providing extensive staff training and assisting to conduct training for an in-house waste characterization study, and to efforts as documenting their energy conservation efforts related to their “sustainability” programs.

Facility Size Waste Audit Hours per Business

Follow-Up Hours per Business

Total Hours per Business

Less than 20 Employees 2-3 2-4 4-7 20 – 49 Employees 4 4 8 50 – 99 Employees 5 4 9

100 – 249 Employees 6 4-6 9-11 250 – 499 Employees 6-8 4-8 10-16

Other (e.g., 500 employees or more, mulit-national companies, etc.)

16-24 16-40 (depends upon specific

requests)

32-64 (depends upon specific

requests)

The project team is very flexible, and will work with AL&W to determine the applicable scope that should be provided as part of this specific program. The key to remember is that the follow-ups have to be done in a timely manner according to the needs of the individual business. We are extremely sensitive to business operations, e.g., mealtimes for restaurants, tax / inventory times for warehouses, etc. One of the analytical tools that our team will utilize is the use of environmental justice analysis. The Cal Recycle/CIWMB requires every jurisdiction to conduct an environmental justice analysis of their AB 939 programs to make sure the environmental justice analysis issues and requirements are being addressed, as such, we pay special attention to the needs of minority-owned and/or small businesses. Below is a graphical example for the City of Rosemead dealing with the need for a Chinese speaking Business Recycling Consultant, because of “linguistic isolation” (only functional in Chinese and not English).

ÊÚ

ÊÚ

ÊÚ

ÊÚ

ÊÚ

ÊÚ

ÊÚÊÚ

ÊÚ

ÊÚÊÚ

ÊÚ

ÊÚ

ÊÚRoad Division 519

City Of San Gabriel Disposal Site

Alhambra Roll-Off Bin Transfer Station

Security Company

Romona Land Reclamation Area

City Of San Gabriel Disposal Site

Yasuda Dump

Agajanian Dump

Rose Hi lls Landfill

Caltrans Rosemead DS

Vall

Pasadena City Landfill

City Of Alhambra Landfil l

El Monte Pit Disposal Site

Block Group-SF30.0% - 5.6%5.6% - 20.1%20.1% - 100.0%

RosemeadÊÚ Not Active Solid Waste Landfill/Disposal Site

ÊÚ Not Active Inert Disposal Site

ÊÚ Med/Sml Transfer Site

3 0 3 6 Miles

N

EW

S

Percent of Households That Speak an Asian/Pacific Language and Are Linguistically Isolatedby Census Block Group - Active and Not Active Facilities

City of Rosemead - Based on 2000 Decennnial Census Summary File 3

Our proposal team has unmatched qualifications in the field on Environmental Justice. Denis Keyes and Eugene Tseng developed the environmental justice analytical tools currently utilized by the City of Los Angeles Environmental Affairs Department and also the Local Enforcement Agency. Eugene Tseng teaches a class on environmental justice as part of the law school program at the University Of West Los Angeles School Of Law, and was nominated to become co-director of the Center for Environmental Justice. In 2006, Eugene Tseng received the U.S. EPA’s Environmental Achievement Award for his work on Environmental Justice and for his training programs on waste reduction and recycling for businesses. 5.3.1 Follow-up The Business Recycling Consultants will follow up with businesses, one or more times within three months after conducting the initial site visit to gauge how waste diversion has improved. We shall track site visits in a database log and submit brief reports for the city on a monthly basis. More importantly, additional assistance will be provided. Assistance will range from providing training programs to employees/staff, finding markets for non-traditional recyclable materials, drop off recycling bins, developing management presentations to showcase the benefits of recycling programs, to developing environmental metrics (benefits of recycling) and developing cost metrics for determining the impact of waste reduction and recycling programs. In addition, more and more businesses are asking how recycling and global warming are related. The most basic factors considered by business are “cost” and space requirements. With tipping fees dramatically increasing over the last few years, many of our existing businesses have asked us to estimate cost savings and to provide “avoided” disposal cost metrics for their management. Our project proposal team has the capability to work with the businesses to provide basic “environmental metrics and program cost metrics”.

23

Below are typical examples of various program cost metrics and a recycling time series waste generation utilized in by businesses for determining the cost of a zero disposal to landfill

program. Our project team has a database developed and being tested with various businesses, and also being reviewed by a Technical Advisory Board (UCLA Engineering Extension) in which we can help businesses estimate the cost impact of their waste reduction and recycling programs.

Cost of Waste Disposal and Recycling Program

$108,591

$154,502

$20,725

($31,725)

($66,635)

$106,804

$102,139

$130,767

$93,409

$3,097$6,894$6,500

($100,000)

($50,000)

$0

$50,000

$100,000

$150,000

$200,000

FY 06Actual

FY 07Actual

FY 08 Annualized(First Full Year of Zero

Waste To Landfill)

Fiscal Year

Annual

Cost

Annual TOTAL Cost of Removal from HQ Site

Annual DISPOSAL and DIVERSION Cost Avoidance(not having to remove from HQ Site)

Recycling Revenue

Total Net Program Cost (Benefit) (Total cost ofremoval less recycling cost avoidance less recyclingrevenue)

Waste Generation (without Waste Reduction)

52%59%

65%

0%

4%

11%

0%

8%

24%

48%

28%

0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

FY 06Actual

FY 07Actual

FY 08 Annualized(First Full Year of Zero Waste

To Landfill)

Fiscal Year

Perc

enta

ge

Annual HQ Total Landfill Rate

Annual HQ Total Waste ToEnergy Rate

Annual OFFSITE RecyclingRate

Annual ONSITE RecyclingRate

Only recently, many companies indicated that they wanted an understanding of how increasing their recycling programs efforts will impact the greenhouse gas footprint (global warming). Our team has been developing and testing various greenhouse gas databases / calculators for a number of jurisdictions (City of Livermore, City of Vernon, City of Los Angeles, etc.) as part of business assistance. We will be utilizing and incorporating greenhouse gas information and metrics as part of our outreach materials and also in our on-site discussions with the businesses. With the passage of the California landmark legislation, AB 32 (the California version of a global warming initiative), businesses are keenly aware of global warming issues, but have not connected it to recycling.

24

Once of the innovative tools that we are planning to utilize is to incorporate information on “environmental benefits” related to global warming and greenhouse gas footprint related to waste disposal and recycling. E. Tseng has been working with the UCLA Engineering in developing environmental metrics related to the reduction of the greenhouse gas footprint resulting from the implementation of recycling programs by businesses. The following is an example of the impact of source reduction and recycling on greenhouse gases (this will be available for each individual participating business that we audit (this is part of our documentation for the mandatory commercial sector recycling law:

Commodity

Tons Source Reduced Tons Recycled Tons Landfilled

Tons Combusted

Tons Composted Total MTCO2E

Aluminum Cans - 0 - 4 NA (6) Steel Cans - - - 6 NA (9) Glass - - - 42 NA 2 HDPE - 0 - 6 NA 5 PET - - - 6 NA 6 Corrugated Cardboard - 188 - 4 NA (589) Magazines/third-class mail - 80 - 6 NA (248) Newspaper

- 100 - 2 NA (281) Office Paper 24 350 - 10 NA (1,199) Phonebooks - - - 7 NA (5) Dimensional Lumber 11 - - 34 NA (49) Food Scraps NA NA - 170 55 (41) Yard Trimmings NA NA - 6 - (1) Grass NA NA - - 443 (88) Mixed Paper, Office NA 386 - 12 NA (1,327) Mixed Metals NA 46 - 2 NA (244) Mixed Plastics NA 14 - 76 NA 55 Mixed Organics NA NA - 19 29 (10) Mixed MSW NA NA - 93 NA (11) Carpet - - - 15 NA 6 Personal Computers - 46 - - NA (105) Concrete NA 18 - NA NA (0) Fly Ash NA 5 - NA NA (4)

Total Change in GHG Emissions: (4,224) MTCO2E

This is equivalent to…

Removing 914 Passenger Cars from the Roadway Each Year

We will be offering and providing this database/information to businesses that request this type of information. This database will also be used for compliance with the new State “mandatory commercial recycling” documentation requirements. 5.3.2 Outreach and Education Approach: Our proposal team is fluent in Spanish and Chinese, and if necessary, materials may be developed in those languages.

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Our “Outreach and Education” approach is unique in that is specifically developed and structured in a way that reflects the learned experience from in-depth studies by the U.S. EPA and others to determine why people don’t and do recycle. Whether our Business Recycling Consultants are on the site visits, or when we are developing “outreach and educational”

26

materials for the promotion of the program, we utilize the following guidelines to get businesses / people to develop and participate in recycling programs: Build Awareness (outreach function, recognizing the issues) Provide Education (what to do and why) Importance of what you are doing

o Importance of participation (what you do is important) o Individual makes a difference (individual contributions count)

Motivate the business / people o Extrinsic Motivation (external factors, recycling revenue, cost savings, etc.) o Intrinsic Motivation (“right thing to do”)

Motivating the business/staff to incorporate long term waste reduction and recycling practices to be their standard operating procedure and institutional infrastructure

The above principles of outreach and education were integrated together into an overall approach that is now the standard of outreach and educational programs for increasing participation in recycling programs. This approach has been so effective that the United Nations Environment Program and the U.S. EPA’s National Advisory Council of Environmental Technology Transfer requested Eugene Tseng to develop a course called “Business and the Environment” in the UCLA Graduate School of Management (MBA Program) and to incorporate these education / outreach principles to be part of the curriculum for help businesses implement environmental programs. In the education and outreach area, environmental justice factors such as linguistic isolation, educational level, race, ethnicity, income, and other factors must be considered. Our staff has extensive experience with developing the outreach and educational materials to take these factors into consideration. Our team has prepared both Chinese and Spanish informational education/outreach brochures related to waste reduction and recycling. As discussed before, our project proposal team has unmatched qualifications in the area of Environmental Justice. We can assist the City of Azusa develop promotional materials, if requested/needed. Julie Hast was formally with Edelman Worldwide, and assisted in developing videos, posters, communication strategies, for the City of Los Angeles’ residential curbside recycling program. Our staff also assisted in developing the outreach materials for the County of Los Angeles’ Smart Business Program. Since the mandatory commercial sector recycling requirement has taken effect, many other cities are now including an analysis of the impact of their recycling programs for businesses on the greenhouse gas (GHG) footprint and providing this information to the businesses. Our team has been asked to do this for all of our current business assistance programs. As we have seen, for many environmental professionals, the expansion of the tasks related to recycling have lead naturally to getting involved with a much larger subject of “environmental sustainability”. Our plan will take this into consideration and will be sensitive to how this task can be incorporated into the larger scope of environmental sustainability, should the City decide to follow this approach. The recycling program can be a “stand alone” program if the City chooses so, or we can design the plan to be eventually incorporated within an overall environmental sustainability plan/program. A successful “Business Technical Assistance Program” must be responsive in a timely manner and must serve to be a resource to businesses that does not have the capability for waste

27

reduction training, so our approach typically require cities to commit to a long-term effort to provide the “technical resources” for the businesses. We either train City Staff and/or our team can serve as an extension of the City to serve as the technical resource for recycling and environmental sustainability. Ongoing monitoring and evaluation is needed to determine the progress / success of the programs, and feedback is needed for program optimization. E. Tseng and Associates has developed a waste reduction and recycling program tracking database that cities can use to monitor the progress of each program. This database is currently being used in over a dozen cities (City of Los Angeles, County of Los Angeles, County of San Diego, City of Livermore, City of Vernon, etc.). We would customize the database specific for the City of Azusa. The database was developed at a cost of over $500K and has been tested by many jurisdictions. It was also utilized by the County of Los Angeles and by the County of San Diego for their new base year study. This database is available for this project. We can perform the needed data entry and also maintain the database for the City of Azusa, or can train the City staff to do the same. The database can keep a “time series” record of the recycling efforts of the businesses (and city departments). (Can provide the details / examples during the interview if you request so). 5.3.3 Recycler Awards As part of our business audits, we will recommend a list of Azusa businesses for recognition by the City Council for exemplary recycling programs. Our project team has other extensive experience with National, State and local award programs. E. Tseng and Associates have assisted more than 300 individual businesses in California with applications for just the Cal Recycle/CIWMB WRAP program. We manage and implement ongoing award programs in several of the jurisdictions that we provide business assistance to. Our staff not only assisted each business individually, but also assisted in the drafting of the press statements and Environmental Policies. More recently, we have focused on local and regional award for jurisdictions. Many businesses preferred local recognition by the local community in preference to a state award. In addition to local level (City / County), we have assisted Los Angeles Unified School District with the EPA’s WasteWise Award, and have assisted Toyota with the Governor’s Environmental Achievement Award nomination. We highly recommend that the business outreach program include recognition / awards program by the City Council. Our experience shows that the businesses really appreciate the recognition given by local government, and helps with the institutionalization of the recycling programs implemented by businesses. 5.4 Other Support Activities and Reporting Requirements We will submit monthly reports starting 30 days after the execution of the contract. Quarterly reports will be submitted quarterly starting 90 days after contract execution. And a Draft Annual Report will be submitted within 13 months of contract execution and will then submit the final report after AL&W’s review of the draft report. The final report will also include all of the necessary documentation and description of program implementation required of the new

28

mandatory commercial sector recycling law (including the reduction impact of greenhouse gases achieved). NOTE: We have a business auditing database example of that was completed for the County of Los Angeles and also for the City of Vernon that can be shown to you upon request. We are already working with the Cal Recycle on various protocols and methodologies to document the new AB 32 greenhouse gas reduction impact resulting from the implementation of source reduction and recycling programs.

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6. DATA REQUEST The following is needed to assist in facilitating the business outreach program and meeting the requirements of the new mandatory commercial sector recycling law: Listing of Business (Business License Listing) in Azusa, including SIC code, contact

information and mailing address Introductory Letter to Businesses Assigned City contact person for businesses to call for details / confirmation of program List from Franchise Hauler(s) of customers, contact info, and service levels (for AB 32

Mandatory Commercial Recycling documentation/tracking requirement) List of businesses that City may be in potential / actual litigation (to prevent conflict) List of businesses that are under any criminal actions / other enforcement actions Contact information for key community environmental leaders / opinion makers, and

community organizations that we may want to interface with in holding recycling workshops (e.g., Rotary, Chamber of Commerce, etc.)

A business listing with contact information is required for this project. If the City is not able to provide this, a commercial database from Dunn and Bradstreet and/or ABI is available at approximately $0.30 per record. The participation by the franchise hauler is also required to get the trash service information level, and if this is not available, a proxy based on number of employees can be used for waste generation. This has been the accepted method utilized by the Cal Recycle/CIWMB in their waste characterization database. Our firm developed the Waste Characterization Database for the Cal Recycle/CIWMB. .

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7. SCOPE EXCLUSIONS / ADDENDA As described before, a “Mandatory Commercial Recycling Measure” required by State law for all cities in California that has taken affect, and there is a significant amount of programmatic tasks/documentation required of all jurisdictions.

The California Air Resources Board Scoping Plan for the California Global Warming Solutions Act of 2006 (AB 32, Núñez, Chapter 488, Statutes of 2006) was adopted with a Mandatory Commercial Recycling Measure designed to achieve a reduction in greenhouse gas emissions of 5 million metric tons of carbon dioxide (CO2) equivalents. According to 2008 Statewide Waste Characterization data, the commercial sector generates more than half of the solid waste in California (approximately 68 percent of waste disposed). While significant commercial recycling already occurs, much of the commercial sector waste disposed in landfills is clean enough to be recycled. The commercial sector, however, is not directly subject to the requirements of the Integrated Waste Management Act of 1989, (AB 939, Sher, Chapter 1095, Statutes of 1989), to divert waste from landfills.

As a result, the Mandatory Commercial Recycling Measure focuses on increased commercial waste diversion as a method to reduce greenhouse gas emissions. To achieve the measure’s objective, an additional 2 to 3 million tons of materials will need to be recycled from the commercial sector (Statewide) by the year 2020 and beyond.

E. Tseng and Associates has specifically tailored the tasks of this proposal to meet both the City of Azusa’s recycling RFP requirements and also the new State mandatory commercial recycling requirements for program implementation, tracking/monitoring, greenhouse gas (GHG) calculations and GHG tracking/monitoring. We have already been implementing this same program in other cities to meet this new State requirement. Our recycling tracking / monitoring databases have already been updated to track this type of data. The only additional task that needs to be done is to track and monitor the most current environmental metrics used “officially” by the State of California, as they become published and officially adopted, and we will have to modify our databases to reflect the current protocols used in documenting the progress of the implemented programs. State law requires that each jurisdiction provide an environmental justice analysis of proposed/implemented diversion programs. This is already included with our proposed tasks, we provide this work as an integral part of all our business assistance programs that we perform for our jurisdictional clients.

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8. DELIVERABLES The following deliverables will be provided in a timely manner: Develop a “Recycling Handbook” Conduct Two Business Recycling Workshop Conduct Site Visits and Waste Audits Other Support Activities and Reporting Requirements

Below are additional details: 8.1 Develop a “Recycling Handbook” The proposal team will produce a draft “Recycling Handbook” for review by the City and a final revised version reflecting comments from the City. The contents and format will meet the description provided by the City’s RFP. 8.2 Conduct Two Business Recycling Workshops Conduct two (2) workshops approximately three (3) hours per workshop. All workshop materials (handouts, worksheets, etc.) will be provided for participants, and will also be provided in electronic format (PDF format) for internet dissemination to the businesses via the City of Azusa website. All businesses will be invited to participate, with special emphasis to recruit participation from the 200 largest businesses. 8.3 Conduct Site Visits and Waste Audits Our project team proposes to conduct fifty (50) business waste reduction and recycling site visits/audits and the conduct the associated follow-ups per year (with an option for the City to extent the contract on a yearly basis. This will provide an opportunity for the City to evaluate the cost effectiveness of the program, and also be able to meet some of the outreach requirements of the new mandatory commercial sector recycling regulations. 8.4 Other Support Activities and Reporting Requirements As required by the RFP, we will provide the following supporting activities and reports: Monthly reports starting 30 days after the execution of the contract. Quarterly reports will be submitted quarterly starting 90 days after contract execution Draft Annual Report will be submitted within 13 months of contract execution Final Report after AL&W’s review of the draft report. Database Summary/Log of Business Audits including Summary of Recycling (by

material type and tonnage) Monthly meetings with the AL&W staff on the progress of the project Two (2) Waste Reduction/Recycling and Sustainability Training Sessions (3-hour

sessions)

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Greenhouse Gas Emissions Summary (for each participating business, the data must be treated as confidential, aggregate data for all of the participating businesses can be made public)

The final report will also include documentation and description of program implementation required of the new mandatory commercial sector recycling law (including the reduction impact of greenhouse gases achieved).

Estimated Schedule / Timeline for Project

Task ID

Task Description

Start Date

Completion Date

1 Kickoff Meeting Within one week of contract award

January 2011

2 Draft Recycling Handbook (for AL &W review) February 2011 March 2011

3 Final Draft Recycling Handbook Upon receipt of comments from

AL&W

Within two weeks of receipt of comments

4 Invitations to Workshops /Outreach February 2011 March 2011

5 Workshop # 1 May 2011 May 2011

Workshop # 2 August 2011 August 2011

6 Conduct Audits to Fifty (50) Business February 2011 November 2011

7 Conduct Follow-up Visits to Businesses March 2011 Ongoing until December 2011

8 Data Entry, Tracking/Monitoring Database (monthly summaries to be provided)

February 2011 November 2011

9 Training Sessions for City Staff (Two sessions) City Scheduled City Scheduled

10 Monthly Reports February 2011 Every 30 days

11 Quarterly Reports End of March, June, September,

December 2011

End of March, June, September, December 2011

12 Draft Annual Report December 2011 December 2011

13 Final Annual Report Upon receipt of comments from

AL&W

Within two weeks of receipt of comments

Note: Assumes award of contract in January 2011. Timeline / schedules can to be finalized depending upon agreed upon task details (after kickoff meeting)

33

9. LUMP SUM NOT-TO-EXCEED FEE The table on the following page provides the cost of each task, including a listing of the personnel assigned to each task, hourly rate, and the number of hours each staff is budgeted to each task. The table also includes an estimate for expenses such as postage for mailings, and potential business listing from commercial databases (if needed). The total cost of the proposed project is $128,450. If the City of Azusa wishes to modify the tasks and to revisit the costs, we are flexible and willing to negotiate.

Cost and Labor Details for Not-to-Exceed-Fee Contract

Staff Assigned to Task

Eugene Tseng

Yu Yue Yen

Julie Hast

Scott Hill

Karl Wong

Betsy Stoeven

Denis Keyes

Expenses Task Cost Notes: Task ID

Task Description $135 $105 $105 $95 $95 $95 $105

1 Kickoff Meeting 3 3 3 0 0 0 0 $75 $1,110

2 Draft Recycling Handbook

16 4 32 0 0 0 8 $0 $6,780

3 Final Draft Recycling Handbook

1 1 4 0 0 0 2 $0 $870

4 Invitations to Workshops / Outreach

8 12 12 16 16 16 12 $2,800 $12,220 Postage based on 1400

business (x two workshops)

5 Workshop # 1 10 8 16 8 8 8 8 $150 $7,140

Workshop # 2 10 8 16 8 8 8 8 $150 $7,140

6 Conduct Audits 50 Businesses

10 10 24 60 60 60 0 $1,000 $23,020 Mileage

7 Follow-up Visits to Businesses

8 8 8 30 30 30 40 $1,000 $16,510

8 Tracking/Monitoring Database

2 2 4 24 24 24 60 $25 $14,065 Includes copy of database

for City

9 Training Sessions for City Staff

Donated Time

$0 $0 No Charge for This Task

10 Monthly Reports 11 11 22 22 11 22 0 $0 $10,175 Based on 11 monthly reports

and monthly meetings

11 Quarterly Reports 16 44 44 8 8 8 8 $250 $14,770 4 quarterly reports

12 Draft Annual Report 8 16 12 8 8 8 40 $250 $10,750

13 Final Annual Report 8 4 4 4 4 4 8 $0 $3,900 Includes final meeting

Total Project Cost $128,450 Includes total Expenses of $5,700

10. Fee Schedule / Hourly Rates We are very flexible on how to contract. We can enter into a not-to-exceed total fixed-cost contract. You retain the right to stop work or modify at any time (with appropriate budget adjustments). Our 2011 – 2012 long-term government client fully loaded labor rates are as follows:

Year 2011 - 2012 Labor Rates* for E. Tseng & Associates

Staff Name Position / Classification Hourly Billing Rate Tseng, Eugene Principal /Attorney /Engineer $ 135 Yu Yue Yen Sr. Project Manager $ 105 Hast, Julie Sr. Project Manager $ 105 Hill, Scott Business Recycling Specialist $ 95 Keyes, Denis Database Specialist / Statistician $ 105 Wong, Karl Business Recycling Specialist $ 95 Betsy Stoeven Business Recycling Specialist $ 95 *Note: Reasonable expenses (e.g., travel, hotel, mileage, postage, photocopying, etc.) to be added at cost.

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11. OTHER CLIENT COMMITTMENTS We are currently contracted with the following cities to conduct business technical assistance: City of Vernon City of Los Angeles City of Hermosa Beach University of California at Los Angeles Engineering Extension United States Government, Department of the Navy

E. Tseng and Associates staff conducts business recycling assistance outreach programs for the City of Vernon, City of Los Angeles, and the City of Hermosa Beach. Many members of our staff are also instructors (Julie Hast, Yu Yue Yen, Eugene Tseng) with the UCLA Engineering Extension’s Recycling/MSW Management Training / Certification Program, providing training to industry, government, and consultants on how to conduct business recycling technical assistance. In addition, Eugene Tseng is under contract to the United States Government, Department of the Navy as the task force leader on identifying the international best management practices for the generation of renewable energy from the conversion of municipal solid wastes. He is tasked with developing a national blueprint for conversion technology projects and developing partnerships with potential local jurisdictions. Eugene Tseng is available 20% of the time, with each of the other proposed staff members available for 60%-75% of the time (40-hour work week). As required by the RFP, Eugene Tseng of E. Tseng and Associates, Inc., attest to the availability of the key staff to fulfill the needs of this study in a professional and timely manner. Please note that Eugene Tseng is on 24-hr call for the Local Enforcement Agency of the City of Los Angeles for environmental emergencies. He also responds to 24-hr on-call requests for the Federal Government (Department of the Navy) in his role of developing the renewable energy / environmental sustainability blueprint. 12. OTHER We would really appreciate the opportunity to be of service to the City of Azusa. Our staff (together with students from UCLA Engineering) worked with the City of Azusa staff to conduct the City’s waste characterization study in the early 1990’s (a study sponsored by Waste Management and the Cal Recycle / CIWMB to test new characterization protocols developed for the CIWMB”s Uniform Waste Characterization Method).

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ATTACHMENTS Example of Best Management Practices Write-up / Case Study (for Restaurants) Acknowledgement from Cal Recycle / CIWMB to Eugene Tseng Resumes for Project Staff

EXAMPLE OF BEST MANAGEMENT PRACTICES WRITEUP INDUSTRY GROUP 04: RETAIL TRADE – RESTAURANTS (EATING & DRINKING

SIC Major Group, NAICS Code: 722 INTRODUCTION The City of Los Angeles is a recognized leader amongst the major cities in the United States in solid waste prevention and recycling programs. Los Angeles has well exceeded the California state mandate of achieving and maintaining a 50% waste diversion rate for the year 2000. To identify the materials still reaching landfill disposal, and to assist local businesses in creating their own waste diversion programs, we are providing information on waste disposal and diversion for specific industry groups. Major Group 58: Restaurants (Eating And Drinking Places) includes retail establishments selling prepared foods and drinks for consumption on the premises; and also lunch counters and refreshment stands selling prepared foods and drinks for immediate consumption. Restaurants, lunch counters, and drinking places operated as a subordinate service facility by other establishments are not included in this industry, unless they are operated as leased departments by outside operators. GENERAL WASTE COMPOSITION The Retail Trade – Restaurants industry disposed 261,108 tons of waste in 2000 or approximately 7.4% of the total City of Los Angeles disposed waste stream (3,544,611 tons). Figure 1 displays the total waste composition by material category. The two categories that comprise the majority of the waste stream, Other Organic (63.9%) and Paper (16.7%), are further discussed in the “Detailed Waste Composition” section that follows.

Figure 1. Waste Composition: Retail Trade - RestaurantsYear 2000

Plastic9.2%Metal

7.2%Glass2.2%

Other Organic63.9%

Construction & Demolition

0.7%

Paper16.7%

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DETAILED WASTE COMPOSITION As Figure 2 indicates, the top three material sub-categories of Other Organic materials disposed (by weight) are Food, Remainder/Composite Organic (R/C Organic)1, and Textiles, followed by Prunings & Trimmings.

Figure 2. Material Sub-Categories: Top Four Organic, Year 2000Retail Trade - Restaurants

0.3%

62.2%

0.9% 0.5%0%

20%

40%

60%

80%

Food R/C Organic Textiles Prunings &Trimmings

Material Sub-Category

% o

f In

du

stry

W

aste

Str

eam

As Figure 3 indicates, the top three material sub-categories of Paper disposed are Remainder/Composite Paper (R/C Paper)2, Cardboard, and Newspaper, followed by Other Miscellaneous3 and Bags.

Figure 3. Material Sub-Categories: Top Five Paper, Year 2000Retail Trade - Restaurants

0.8%1.5%1.7%

3.2%

8.7%

0%

2%

4%

6%

8%

10%

R/C Paper Cardboard Newspaper OtherMiscellaneous

Bags

Material Sub-Category

% o

f In

du

stry

W

aste

Str

eam

WASTE DISPOSAL TRENDS 1 According to the California Integrated Waste Management Board, “Remainder/Composite Organic” means organic material that cannot be put in any other type or subtype. This type includes items made mostly of organic materials, but combined with other material types and does not include any subtypes. Examples include leather items, carpets, cork, hemp rope, garden hoses, rubber items, hair, carpet padding, cigarette butts, diapers, feminine hygiene products, small wood products (such as Popsicle sticks and tooth picks), and animal feces. 2 According to the California Integrated Waste Management Board, “Remainder/Composite Paper” means items made mostly of paper but combined with large amounts of other materials such as wax, plastic, glues, foil, food, and moisture. Examples include waxed corrugated cardboard, aseptic packages, plastic-coated paper milk cartons, waxed paper, tissue, paper towels, blueprints, sepia, onion skin, fast food wrappers, carbon paper, self adhesive notes, and photographs.

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3 According to the California Integrated Waste Management Board, “Other Miscellaneous” Paper means items made mostly of paper that do not fit into any of the above subtypes. Paper may be combined with minor amounts of other materials such as wax or glues. This subtype includes items made of chipboard, ground wood paper, and deep-toned or fluorescent dyed paper. Examples include cereal and cracker boxes, unused paper plates and cups, goldenrod colored paper, school construction paper, butcher paper, and hard cover and soft cover books.

Overall, Retail Trade – Restaurants waste has increased by 111,271 tons since 1990 (149,837 tons). Even though the disposed waste decreased to 121,724 tons between 1990 and 1995, it increased to 261,108 tons by the year 2000. As Figure 4 indicates, the Paper and Other Organic material categories demonstrate the most variation in volume between the years 1990, 1995, and 2000 and they comprise the majority of the waste stream (at least 81%) during all years. These materials should be targeted for waste diversion programs by businesses in this industry.

Figure 4. Waste Disposal Trends: Retail Trade - Restaurants

0.9%1.9% 1.3% 1.1%2.2%7.2%

0.7%

51.1%

11.5%

3.2%3.4%

29.5%

4.6%

54.6%

36%

9.2%

63.9%

16.7%

0%

10%

20%

30%

40%

50%

60%

70%

Paper Glass Metal Plastic Other Organic Construction &Demolition

Material Category

% o

f In

du

stry

Was

te S

trea

m

1990

1995

2000

Figure 5 provides a closer look at waste disposal trends for Other Organic and Paper materials. Although some progress was made between 1990 and 1995 in reducing the amount of Other Organic materials that were landfilled, by 2000 they comprised 63.9% of the waste stream. Overall, the amount of Other Organic materials has increased since 1990 when Other Organic materials comprised 51.8% of the waste stream, versus 54.6% in 1995 and 63.9% in 2000. Disposal of Paper increased between 1990 and 1995 from 29.5% to 36% then significantly decreased to 16.7% of the waste stream by 2000. Although, taken together, waste in the top two material categories has decreased, opportunities to reduce Other Organic and Paper waste continue to exist, as discussed in the “Waste Diversion Tips” section that follows the section on “Waste Diversion Accomplishments”.

Figure 5. Waste Disposal Trends: Retail Trade - RestaurantsOther Organic & Paper Materials

16.7%

29.5%

63.9%

54.6%

51.8%

36%

0% 10% 20% 30% 40% 50% 60% 70%

2000

1995

1990

Yea

r

% of Industry Waste Stream

Other Organic

Paper

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WASTE DIVERSION ACCOMPLISHMENTS Businesses can reduce the volume of materials that are disposed in landfills, and in turn save money on disposal costs, by following the solid waste management hierarchy as set forth by the California Integrated Waste Management Board. The hierarchy sets out a preferred approach for dealing with waste. In order of preference this is:

Source Reduction – preventing waste at its source by using less of a material in the first place and/or repeatedly using an item or items

Recycling and Composting – recycling: the process by which materials otherwise destined for landfills are collected, remanufactured, and purchased; and composting: the biological decomposition of organic materials such as leaves, grass clippings, brush, and food waste into a soil amendment

Transformation – incineration of municipal solid waste; not including composting or biomass conversion

Landfilling – the process by which residual solid waste is placed in a landfill, which is a physical facility used for the disposal of residual solid wastes (trash and garbage) on the earth’s surface and between layers of earth

Businesses in the City of Los Angeles have made significant accomplishments in the diversion of solid waste from landfills. The City of Los Angeles conducted waste diversion and recycling audits during the year 2000 and collected information indicating that the Retail Trade – Restaurants industry diverts 5,169 tons of waste from landfill disposal each year through waste prevention, reuse, recycling, and composting programs. Figure 6 depicts the material sub-category types that were diverted from landfills in 2000. The top five materials diverted are Wood – Pallets; Cardboard Bales; Metal Scrap, Post-1990; Food; and Paper – Office. Please note that the “Other” category is comprised of a group of material types that individually were below 1.0% of the total diverted materials. In order from most to least (by weight), these are Plastic Buckets (5 gallon), Bread Racks, Mixed CRV4 Containers, Food – Baked Goods, and Paper – Shredded. Also, Plastic (NEC) means Plastic, Not Elsewhere Classified.

4 CRV means California Redemption Value.

Figure 6. Waste Diversion Material Sub-Category Types, Year 2000 Retail Trade - Restaurants

Cardboard Bales13.5%

Metal Scrap, Post-1990

13.5%

Durable Plastic Items -Crates (Milk)

2.6%

Glass Bottles - CRV or mix2.6%

Cardboard Boxes4.7%

Plastic Bins/Totes/Boxes

8.8%Other3.1%

Food - Grease, Bones, & Fat

5.3%

Wood - Pallets22.4%

Plastic (NEC)2.5%

Food12.0%

Paper - Office8.8%

WASTE DIVERSION TIPS Figures 2 and 3 indicate that Other Organic and Paper materials comprise the majority of the Retail Trade – Restaurants industry waste stream. Businesses in this industry should target these material categories for waste diversion programs through source reduction, recycling and composting activities. Most materials are eligible for recycling programs in their existing forms, except for Remainder/Composite (R/C) materials, which are not. Programs for R/C materials should focus on source reduction activities, unless an opportunity to separate recyclable components of the material exists, as discussed below. Tables 1 and 2 contain tips for achieving waste diversion programs for the top sub-categories (by weight) of the Other Organic and Paper material categories.

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Table 1. Waste Diversion Tips: Other Organic

FOOD TONS PER YEAR (2000): 162,506 % OF INDUSTRY WASTE STREAM: 62.2%

Source reduce

Donate edible food to charity organizations that feed the hungry.

Send surplus food waste to an animal feed processor. Food must be free of wires, plastic bags, etc. as these items will kill the animals, even if ingested in small quantities. Some animal feed processors pick up the food free of charge if there is a large enough quantity or for a small fee if the quantity is small.

Evaluate and adjust the size of your meal portions if they are consistently being returned unfinished. Offer half-portions to your guests and a children’s menu for younger diners.

Check your produce deliveries carefully for rotten or damaged product, and let your supplier know if you are unsatisfied with the quality you are receiving.

Recycle / Compost

Recycle food scraps and leftovers with a food waste recycler/composter. If this is not cost-effective for your business, consider teaming up with other restaurants in your area to collectively set aside food waste, both pre- and post-consumption, for recycling/composting.

Set up a rendering service for your waste grease, fat or used cooking oil.

Table 2. Waste Diversion Tips: Paper

R/C PAPER TONS PER YEAR (2000): 22,749 % OF INDUSTRY WASTE STREAM: 8.7%

Source reduce

Since this material is not recyclable, see the definition for R/C Paper on page 2 to identify types of this paper that your business uses, and that you can reduce or eliminate the use of.

Prevent recyclable paper from becoming R/C Paper. Use separate containers for discarding paper and food waste. Tossing food into the same container as recyclable paper contaminates the paper, which can no longer be recycled.

Utilize reusable drinking cups/mugs instead of paper cups.

In employee and customer restrooms, replace paper towel dispensers with hot air hand dryers.

Utilize reusable table linens instead of paper or plastic disposable ones.

CARDBOARD TONS PER YEAR (2000): 8,289 % OF INDUSTRY WASTE STREAM: 3.2%

Source reduce

Encourage suppliers to deliver food and other goods in reusable containers (plastic, wood, or metal) that they take back. This practice reduces the need for disposal or recycling on your part, and may save your suppliers money, possibly reducing your costs.

Recycle Source-separate for recycling collection. If your business has large amounts of cardboard, obtain a baler. If your business does not generate enough cardboard to justify a baler, request a bin from your waste hauler or a local recycler. If this is too expensive, consider teaming up with other local businesses to split the costs for recycling service.

NEWSPAPER TONS PER YEAR (2000): 4,369 % OF INDUSTRY WASTE STREAM: 1.7%

Recycle Source-separate for recycling collection. Keep separate from food to ensure recyclability. When food is discarded with Newspaper it becomes R/C Paper and cannot be recycled.

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OTHER WASTE DIVERSION IDEAS Even though the following materials are not part of the top material sub-categories, some comprise a large portion of the waste stream and should be targeted for waste diversion programs. Consider the waste diversion tips in Table 3 below.

Table 3. Other Waste Diversion Ideas

ITEM SUGGESTED ACTIONS Film Plastic Use, or ask vendors to use large "rubber bands" instead of shrink-wrap to keep items

secured on pallets. Reuse shrink-wrap as padding in shipments.

Recycle the stretch wrap used to secure boxes and supplies on pallets, damaged bags and other scrap plastic.

Pallets Reuse pallets or ask suppliers to take them back. Store excess pallets on site for collection by a pallet reuse company.

Plastic Containers

Reuse empty plastic containers and buckets for storing food. If you have excess containers, donate them to schools, nurseries or churches, or offer them to your customers.

Table Linens

Use washable napkins and tablecloths where appropriate.

Beverage Containers

Provide cash discounts to customers who bring their own coffee mug or beverage containers.

Recycle glass, plastic and aluminum drink containers for a cash refund. Condiment Dispensers

Use health department-approved refillable condiment dispensers instead of individual packets whenever possible.

Tin Cans Rinse, clean and source-separate for recycling collection. Food Service Items

Provide reusable flatware, plates, glasses, and mugs in dining areas instead of disposable paper and plastic utensils.

Use biodegradable flatware and plates where appropriate. Equipment & Furniture

Donate equipment and furniture to local or international charity organizations. List available items for donation on the County of Los Angeles’ materials exchange web site, LaCoMAX, at http://ladpw.org/epd/lacomax/. Also, contact L.A. Shares at 213-485-1097 for donation information.

Recycled-Content Products

Purchase recycled-content products, such as office paper, toner cartridges, toilet paper, and paper towels. If too expensive, join a buying cooperative program to reduce costs. Contact the City for more information on recycled-content products.

Construction Materials

For construction projects, mandate recycling and waste reduction in contracts. Items that can be recycled include lumber, metal, drywall, asphalt, and concrete.

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RECYCLING TIPS

INCREASING THE AMOUNT OF RECYCLABLE MATERIALS

Keep food and other contaminants separate from materials that are recyclable. For example, when food is discarded with paper, it becomes R/C Paper and cannot be recycled.

LARGE QUANTITIES OF RECYCLABLE MATERIALS

Determine the materials with the largest volumes of waste and target them for recycling. The greater volume of materials you generate, the more likely you are to be paid for the materials.

SMALL QUANTITIES OF RECYCLABLE MATERIALS

If you have recyclable materials in small quantities, consider paying for recycling collection as long as the cost is less than what you pay for waste disposal. Your company will “make money” by reducing its waste disposal costs.

Consider teaming up with other businesses in your area to share recycling service costs and revenues.

WHEN RECYCLING COLLECTION SERVICES ARE NOT AVAILABLE

If recycling collection services are not available from your waste hauler or recyclers, work with employees or local individuals to collect and transport recyclable materials from the business.

POLICIES THAT BUSINESSES CAN IMPLEMENT

Policies that will help businesses to implement and uphold waste diversion programs include:

Develop and commit to responsible solid waste management plans with emphasis on source reduction and recycling activities.

Continually monitor the effectiveness of solid waste management programs facility-wide and in individual departments.

Dedicate the necessary funding and personnel resources to ensure the ongoing success of waste diversion programs.

MEASURES PROPOSED BY THE CITY OF LOS ANGELES

In addition to programs and policies that businesses can implement on their own, the City proposes to provide the following support services to help the Retail Trade – Restaurants industry to divert waste from landfills:

Technical assistance to businesses expressing an interest in developing and implementing effective waste diversion programs.

Publicly recognizing and promoting businesses that demonstrate high solid waste diversion rates and a strong commitment to waste diversion.

Establishing a working relationship with industry-related associations such as the California Restaurant Association for the purposes of enhancing training programs and communicating plans and progress with waste diversion programs.

Assisting in the design of tracking programs for the purpose of documenting waste diversion programs.

Tracking and monitoring industry disposal and diversion rates through periodic sampling and surveying of businesses and biannually re-evaluating waste diversion opportunities.

Identifying sources of recycled-content products for the industry and providing guidelines for purchasing contract modifications that support procurement of recycled products.

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CASE STUDY LSG SKYCHEF – LAX Address: 7051 World Way W

Los Angeles, CA 90045 Contact Person(s): Joyce Uhi Zoubul Contact Number: (310) 215-4555 Type of Business: Food Preparation SIC Code: 5812 Employees: 250 Trash Hauler: HDM Waste Disposal Recycler(s): See below

BUSINESS OVERVIEW LSG Skychef, the world's largest in-flight food service company, prepares meals for consumption during airplane flights. MATERIALS DIVERTED The following table presents the three materials that LSG Skychef – LAX diverts from landfills through recycling and reuse activities on an annual basis.

MATERIAL ANNUAL

TONS RECYCLER DESCRIPTION

Tin cans 15 N/A Recycle 100 tin cans from fruits and vegetables per day

Wood pallets 104 N/A Reuse wood pallets for shipping and receiving at the rate of approximately 40 pallets, three times per week

Cardboard 125 N/A Recycle 5 cubic yards twice per week by utilizing an on-site cardboard baler

TOTAL 244 YEAR 2000 COST SAVINGS / REVENUE A cost savings / revenue estimate for the waste reduction programs is not available. SUMMARY OF RESULTS LSG Skychef diverts a total of 244 tons of materials from disposal at local landfills each year. Significant diversion rates are realized through the practice of metal scrap recycling, wood pallet reuse, and cardboard recycling.

Acknowledgement from Cal Recycle / CIWMB to Eugene Tseng http://www.ciwmb.ca.gov/WasteChar/Thanks.htm

This database exists because of the vision and perseverance of its developer, Dr. Eugene Tseng of UCLA Extension's Waste Management and Recycling Certificate Program. Dr. Tseng developed the database under contract to the California Integrated Waste Management Board. Because of his high standing in the solid waste industry in California, local governments, members of the private waste industry, and solid waste consultants were willing to share information, time, and expertise and donate their resources to this project. If we had to pay for these in-kind donations, it would have cost over $2 million.

The Board would like to thank the following people for cooperating with this project. The database would not have been possible without them.

Daryl Yao

Harding Lawson Associates / US Navy

City of San Diego / Americorps

City of Los Angeles (BOS/ISWMO)

Los Angeles County Department of Public Works

Riverside County

Trinity County

Sonoma County

City of Glendale

Browning-Ferris Industries

Waste Management of San Diego

Other Haulers and Recyclers (did not wish to be named)

Non-Paid Student Interns (UCLA Extension)

Rhys and Associates

City of San Jose

Lake County / Solid Waste Associates

InfoCD

SMI

Teltron Computers

K & G Clements Engineers

Nikki Mizwinski

Media 2

US EPA

MSW Management Magazine

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EUGENE TSENG SUMMARY OF QUALIFICATIONS AND EXPERIENCE

SECTION 1: COMPANY DATA Eugene Tseng E. Tseng and Associates 30023 West Rainbow Crest Drive Agoura Hills, California 91301 Telephone (818) 889-8628 FAX (818) 889-5458 etseng@aol.com Bachelor of Science (Engineering, Materials Science/Environmental), UCLA 1973 Juris Doctorate, University of La Verne, 1985 Program of Instruction for Lawyers, Harvard University, 1986 The Los Angeles business tax license number is #208762-79. SECTION 2: SUMMARY OF QUALIFICATIONS AND EXPERIENCE E. Tseng and Associates is uniquely qualified to provide the wide range of technical assistance in municipal solid waste management projects and hazardous waste management projects. The firm also has extensive experience in corporate environmental management issues dealing with environmental compliance, corporate greening and green marketing. The firm's founder, Eugene Tseng is an environmental engineer and a licensed California attorney specializing in environmental law. He has over 38 years of engineering experience in the municipal solid waste and hazardous waste management field. Dr. Tseng has extensive mechanical process design and site layout experience for materials recovery facilities and refuse-derived-fuel facilities as well as densification plants and composting plants. Dr. Tseng was selected by the United Nations Development Programme to be their international specialist in municipal solid waste and hazardous waste management to assist developing countries in organizing their environmental regulatory, industry, and educational programs. Dr. Tseng is also an Adjunct Law Professor for Environmental Law at the University of La Verne. Dr. Tseng has extensive experience in developing training seminars and workshops for critical issues on the environment. He has organized stakeholder and training workshops on behalf of the California Integrated Waste Management Board, City of Los Angeles, the EPA, and the California Department of Health Services, and with the University of

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California at Los Angeles. He also assisted in developing workshops to provide training on solid waste issues to journalists specializing in environmental news. E. Tseng and Associates provided technical oversight and management for the City of Los Angeles' AB 939 Solid Waste Generation Study. E. Tseng and Associates prepared the RFP and designed the technical methodology and format of the AB 939 generator-based study. The firm also under contract to the Department of Environmental Affairs to provide technical and legal services in starting up the Local Enforcement Agency (LEA) effort for the City of Los Angeles. Eugene Tseng served an Adjunct Professor at the UCLA Anderson Graduate School of Management. He teaches a pilot course entitled "Business and the Environment". This class was developed in response to an EPA and United Nations Environmental Programme request to develop model MBA curriculum to address environmental issues as part of the business management training. Dr. Tseng teaches the corporate greening and green marketing subjects in addition to compliance/Superfund topics. As a member of the U.S. EPA's National Advisory Council for Environmental Policy and Technology, Dr. Tseng works with the Environmental Protection Agency Region IX office to develop integrated solid waste management training programs. Dr. Tseng serves as the Program Director and as instructor at UCLA's Municipal Solid Waste Management Program. Dr. Tseng teaches a national model course on MSW Management Technology at both UCLA and UC Davis. The course covers materials recovery facility and waste-to-energy facility design. Dr. Tseng serves as faculty advisor to university joint intern research projects done with regulatory agencies and municipalities. SECTION 3: SUMMARY OF RELATED WORK EXPERIENCE 1. Technical and Regulatory Experience in MSW Management Projects Eugene Tseng has over 33 years experience in the recycling, secondary products manufacturing, and municipal solid waste management field. While Dr. Tseng was with National Ecology (an American Ecology company) he was a senior member of the professional staff and later Vice President of American Ecology Corporation. Eugene Tseng professional duties included mechanical process design and site layout for material recovery facilities and refuse-derived-fuel (RDF) facilities as well as densification plants and composting plants. He has extensive experience in performing technical and economic analysis on recycling and mechanical solid waste processing systems. Dr. Tseng has also performed economic and needs assessment studies along with technical feasibility studies for solid waste planning. His experience includes developing and conducting waste composition analysis procedures for US and international municipal and private clients for recycling, materials processing, and waste-to-energy projects.

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Dr. Tseng was the technical director under contract to the City of Los Angeles to provide technical oversight and management of the City's "generator-based" AB 939 Solid Waste Generation Study from 1990 to 1993. Dr. Tseng provided oversight for the City of Los Angeles Year 2000 New Base Year Generation Study, and was the technical director for the City of Los Angeles’ Year 2003 Eight-County Disposal Capacity Study. In the area of regulatory compliance and enforcement of solid waste facilities, Dr. Tseng assisted in the preparation and documentation of the City of Los Angeles' Local Enforcement Agency's Enforcement Program Plan (EPP) and also served as the LEA's interface with the California Integrated Waste Management Board. Dr. Tseng is developing the permitting and enforcement procedures manuals for solid waste facilities. Part of the services is to provide technical support to LEA staff in the review of landfill closure plans, permit modifications, and permit revisions. Dr. Tseng was the Principal Investigator for the Interagency Agreement between UCLA and the CIWMB in the development of the AB 2494 uniform disposal based quantification compliance method. Dr. Tseng designed the technical approach and developed the regulatory compliance measurement scheme use by jurisdictions to measure their progress towards the waste diversion goals. Dr. Tseng developed secondary product manufacturing and technology in the recycled glass field and has received two US patents 1) Ash Coated Cellular Glass Pellets, #4,143,202 and 2) Method for Forming Coated Cellular Glass Pellets, #4,081,259 for process and equipment systems design for the manufacture of secondary products using materials recovered from the solid waste stream. He has also assessed European secondary manufacturing technology for application in the United States on behalf of many international clients. Eugene Tseng is also the founder and Program Director of the University of California at Los Angeles Extension's Municipal Solid Waste Management Program. He serves as an Advisory Board Member and is also the Industry Program Coordinator. He has organized and co-taught the following courses: i) Principles of Municipal Solid Waste Management ii) Recycling: Design, Marketing, and Operations iii) Siting of Waste Treatment and Disposal Facilities iv) Municipal Solid Waste Management Technology v) Case Studies in Municipal Solid Waste Management vi) Regulatory Framework for MSW Management This is the first integrated training program for solid waste managers in the country. The program is designed to meet the personnel demands of industry, regulatory agencies, and grassroots environmental organizations in trying to meet the solid waste planning and implementation requirements for industry and municipalities. Dr. Tseng also served on the Advisory Board for the University of California at Davis Solid Waste Management Program.

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2. Regulatory and Legislative Experience Eugene Tseng is a licensed California attorney specializing in Environmental Law. While with American Ecology Corporation as Vice President of Environmental Affairs, part of his job responsibilities was to provide legal and impact analysis on proposed state and national legislation and regulations in hazardous waste and municipal solid waste management. He also served on the California Integrated Waste Management Board's Composting Regulations Committee. Dr. Tseng assisted the City of Los Angeles develop its Local Enforcement Agency's Enforcement Program Plan for solid waste facility permitting, inspection, enforcement, and corrective action. Eugene Tseng has organized and taught the following UCLA Extension courses: i.) Regulatory Framework for Hazardous and Toxic Materials Management ii.) Environmental Law iii.) Regulatory Framework for MSW Management These legal courses on Hazardous Materials are utilized to train the new hires from Los Angeles County Health Hazardous Waste Inspection Program and also for in-house training for new hires for personnel from the California Department of Health Services, Toxic Substances Control Division. In 1988 Dr. Tseng was selected by the United Nations Development Programme to be their international specialist in municipal solid waste and hazardous waste management for assisting countries in organizing their environmental regulatory, industrial, and educational programs. Dr. Tseng was in the People's Republic of China in February 1990 to assist in prioritization of hazardous waste management activities. He has trained MSW regulatory personnel from Saudi Arabia and many other countries. 3. Information/Clearinghouse Experience From 1990-1992, Dr. Tseng served as the Executive Director for the EPA's Region 9 Institute of Cooperative Environmental Management (ICEM) Technical Assistance and Information Center for hazardous waste and municipal solid waste management. The ICEM is a non-profit organization called EcoSource International. Its primary focus is developing private-public partnerships to promote the concept of cooperative environmental management and to provide integrated technical assistance to academia, industry, and government for the purpose of developing and implementing model environmental education/training programs. From 1996 to 1999, Dr. Tseng served as the Executive Director for EcoTelesis International, an environmental non-profit public interest group that specializes in the development of environmental education and providing technical assistance and planning for municipalities and private companies.

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Dr. Tseng also served on the Technical Advisory Committee for the California Museum of Science and Industry for their project on "Our Urban Environment". He provided technical review for exhibits on recycling, solid waste management and hazardous material/waste management. Dr. Tseng currently serves on the Editorial Advisory Board of MSW Management magazine. 4. Hazardous Materials Management Experience Eugene Tseng has experience in the interface between municipal solid waste and hazardous waste and he teaches this topic in the UCLA MSW program. Dr. Tseng has also been involved with preliminary design and process engineering of an integrated hazardous waste treatment facility. Dr. Tseng has extensive international technology assessment experience in evaluating European hazardous waste treatment technology. He served on the EPA's technology peer review committee for a manual titled "Summary of Treatment Technology " Effectiveness for Contaminated Soil." As the Industry Advisor and Assistant Executive Director (1987-1989) of the National Science Foundation's Engineering Research Center for Hazardous Substances Control at UCLA, Dr. Tseng assisted in raising over $15 million for research at UCLA and assisted in developing the Hazardous Waste Information Center to serve the informational requirements of industry, regulatory agencies, communities, and basic research needs of the research institutions. Dr. Tseng was also responsible for developing joint public-private partnerships in developing innovative hazardous waste management technologies. Dr. Tseng served on the UCLA Hazardous and Toxic Materials Management Certificate Advisory Board at UCLA and was an instructor for its Hazardous Waste Management Technology course as well as the Regulatory Framework and Environmental Law courses. 5. Other Relevant Experience Eugene Tseng has been utilized by industry, government, and others for expert witness in the field of municipal solid waste management. In addition, Dr. Tseng has been conducting contract compliance / financial audits on behalf of many jurisdictions to determine the level of compliance of trash haulers with their franchise contracts. Dr. Tseng currently serves on the Los Angeles County Alternative Technology Task Force, and has conducted conversion technology evaluations for over 30 years.

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ROBERT SCOTT HILL SPECIALIZING IN SOLID WASTE MANAGEMENT, RECYCLING & WASTE

PREVENTION 3633 Military Ave. • Los Angeles, CA. • 90034-7005 • (310) 836-3659

EXPERIENCE E. Tseng & Associates & EcoTelesis International Inc. 2/95 – present Over 10 years experience working as a solid waste professional for ETA/EcoTelesis International team. Manage, Perform Functional Audits after setting appointments by telephone or cold calling, few telephone Audits after initial cold-call visit to business, Perform Calculations of materials by type plus data input which includes (R - Recycle, PR - Potential Recycle, SR - Source Reduction & PSR - Potential Source Reduction), Provide Technical Assistance w/ follow-up for Potential Recycle Programs and Source Reduction Opportunities, Assisted business to obtain CIWMB Wrap Awards, and training Recycle Coordinators, CIWMB Board Staff, and ETA staff for the following clients:

City of Modesto City of Lodi City of Compton City of Carson City of Torrance City of Gardena City of South Gate City of Salinas City of Lomita City of Corona – 75 audits City of La Verne City of Oxnard City of La Puente City of Long Beach City of Manhattan Beach / 149 Audits - Completed Aug. 2000 City of La Canada / Flintridge (also Project Manager) - 100 Audits Completed Aug. 2000 City of Woodland / Sacramento / Interface between City Rec. Coordinator & Hauler 150 Audits - Completed Sept. 2000 City of Inglewood – Implementation for Waste management. Train City staff City & County of Ventura – over 250 audits City of Carson City of Irvine – over 130 audits County of San Diego – Unincorporated – including largest C&D facilities City of San Diego – over 300 audits San Diego International Airport – Detailed audit of all airlines, concessions and airport facilities City of Orange – over 175 audits City of Rosemead City of Livermore – 6 years – over 150 audits City of Los Angeles – current over 100 audits Port of LA – 110 plus audits County of Los Angeles – 5 years and over 450 audits competed Since 2003 served as Business Recycling Consultant (BRC) for County Los Angeles Smart Business Program conducting over a 450 waste audits in unincorporated areas including Rancho

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Dominguez, Marina Del Rey, & Hacienda Heights. Conducted specialized audits of County’s largest facilities: Universal Studios, Pepperdine University, & Six Flags Magic Mountain. In addition, provided assistance to El Camino College with Large Waste Diversion Project (Sept-Nov. 2002). Provided assistance to Honda of America Corporation with review of recycling &waste reduction programs and to help obtain EPA Waste Wise Award. Other solid waste work experience: Supervise and Manage waste sorts including: (a) City of Los Angeles @ 2 City locations, total of 80 Recycle waste sorts performed with sample sizes of 300.0 plus lbs. samples sorted by crew of 20 with a total of 20 material types separated; (b) City of Los Angeles @ Bradley Landfill, total of 40 Greenwaste waste sorts performed with sample sizes of 500.0 plus lbs. samples sorted by crew of 2-4 with a total of 20 material types separated; (c) City of Los Angeles @ Sunshine Canyon, total of 15 Recycle waste sorts performed with sample sizes of 300.0 plus lbs. samples sorted by crew of 5 with a total of 54 material types separated.

TreePeople 2/81 - 6/93 On-Site Park Program Manager and Rainforest Program Development. Duties included: tours and staff training, research and display development. Developed rainforest education program and an international rainforest education network. Involved with development of premier Los Angeles Recycling Education School Program. Aided in research, development, design, and implementation of recycling & waste management education curriculum and programs for K-12th grades. Designed and constructed park’s popular recycling, organic & herb gardens, compost, and HHW display. Frequently interfaced with media, international, and special interest groups, involved in teacher workshops, and acquired donations of goods & services.

EDUCATION UCLA Extension Certificated Program on Rainforests Cal State University Northridge

Bachelor of Science Degree in Management of Recreation & Leisure Services

Santa Monica City College A.A. Degree in Recreation and Certificate in Therapeutic Recreation

USGBC - LEED Green Building classes

Basic training

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JULIE T. HAST

julie.hast@verizon.net

EDUCATION:

UCLA Extension Certified in Recycling & Waste Management

University of California At Los Angeles B.S. Kinesiology -- Graduated with departmental honors Background in education/learning disabilities and mathematics

EXPERIENCE:

E. Tseng & Associates/ EcoTelesis International 6/95 - 5/96 3/98 - currently Project Manager: Lead for various projects including: City of Los Angeles Business Technical Assistance and Waste Reduction; Solid Waste Minimization Studies at DFW International and San Diego Airports, Raleigh Studios, and El Camino College; AB939 Base Year Studies for the cities of: San Diego, Torrance, Redondo Beach, City of Orange and others; AB939 Annual Report and program implementation assistance for: Port of Los Angeles, Fountain Valley, Huntington Beach, and Westminster. Other significant projects include: UCLA Extension / EPA Wa$teWi$e Program joint venture to develop waste prevention quantification methodologies for large companies; Toyota Motor Sales HQ recycling implementation, waste assessments, and award applications; and U.S. Navy base waste audit. Managed and performed business technical assistance and waste assessments for EcoTelesis International team of auditors for over a hundred clients including cities, counties, and large and small companies from all business sectors.

EARTH SPIRIT 2/95 - 11/96 Program Development Director. Content acquisition and grant writer for the organization's environmental online computer network and involvement on the Internet. Also responsible for program development to meet needs of network providers and users, community service volunteers and office administration.

Southwest Regional Laboratory 3/91 - 8/93 Environmental Education Specialist. Development of environmental curriculum, programs, and studies. Implemented and acted as liaison for Youth Education Component for the Los Angeles Resource Program. Presented workshops for California Science Teachers Association, Greater L.A. Science Teachers Association, UCLA Extension / Department of Education and Torrance Adult School.

TreePeople 9/85 - 10/90 School Program Assistant Manager. Developed, designed, and

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implemented environmental education curriculum and program for grades K-12. Produced children's newsletter, supervised staff training, presented assemblies and tours, assisted at teacher workshops, and worked with media and special interest groups.

ADDITIONAL INFORMATION:

Other experience: Church Elder. Performing Arts Professional: Dancer, Actor, Choreographer, Production Assistant, High School dance technique instructor. Computer Skills: Macintosh & PC: MS Word, Excel, Filemaker Pro, PowerPoint, Delta Graph, Access. Professional Memberships & Unions: USGBC, SAG, Aftra

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DENIS J. KEYES EDUCATION: Masters Degree, Statistics, University of Denver, Colorado – Graduated with straight A (4.0) average, and received Maurice Davies Award as most outstanding student in Statistics.

Bachelors Degree, Business, College of Santa Fe, New Mexico – Graduated Magna Cum Laude, and on Dean’s List every semester of attendance. WORK EXPERIENCE: E. Tseng and Associates Los Angeles, California 1999 to present Developed and proposed estimation methodology for complex statistical survey

conducted by the State of California to measure waste types and amounts disposed in various levels of geography for California. The methodology involved statistical techniques such as cluster sampling, stratified sampling, ratio estimates, post-stratification, and development of sampling errors using replication techniques.

Researched and developed estimation methodology for complex statistical survey to measure recycling and diversion rates for commercial/industrial businesses in selected California cities and the County of Los Angeles Unincorporated Areas. The methodology involved statistical techniques such as stratified sampling, ratio estimates, and development of sampling errors. The County of Los Angeles project involved the development of a Microsoft Access database to manage the database of business sites, stratify and randomly select a sample of businesses, produce various reports, and extrapolate sample results to represent the entire Unincorporated Area. Visual Basic code was also written to completely automate the sample selection. ARCVIEW Geographical Information System (GIS) was used in the sample selection procedure. Research on sampling errors was done using Microsoft Excel.

Developed Microsoft Access database to measure disposal and diversion activities in County of Los Angeles government facilities. Activities measured included types of material, as well as annual tons.

Developed other Microsoft Access databases including a computer-based application form for the California Waste Reduction Award Program (WRAP), and assisted Orange County in the development of their Disposal Reporting System used to measure city compliance to state laws regarding disposal reduction.

Developed statistical methods for estimation of waste disposal and waste generation for County of San Diego Waste Disposal Capacity Study (used for Siting Plan), and also for the City of Los Angeles’ Eight-County Disposal Capacity Study (2003).

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Department of Public Works, City of Los Angeles Los Angeles, California OPERATIONS AND STATISTICAL RESEARCH ANALYST II 1991 to 1999 (8 years) As only statistician in Department, responsible for developing and implementing

advanced statistical procedures to accurately measure types and amounts of waste generated in the City of Los Angeles. Results successfully proved that the City met and greatly exceeded State legal requirements for recycling and avoided the payment of annual fines of several million dollars.

Introduced many innovative and effective statistical techniques to the waste management field including complex sampling procedures, regression models to forecast waste and detect outliers, and analysis of variance testing.

One of prime developers of statistical techniques for the generator-based approach to measure waste at the businesses that generate the waste, rather than at the landfills that receive the waste. These techniques are now used as the model for the State of California.

Responsible for planning and conducting a variety of surveys including generator-based questionnaires, generator-based composition sampling, gate surveys at landfills, diversion surveys, hauler surveys, and landfill/transfer station composition sampling. This included developing software and writing reports in addition to managing the surveys.

Extensively used both mainframe and PC based software for statistical analysis of large amounts of data. Wrote programs in mainframe Statistical Analysis System (SAS), and developed applications in a variety of PC based software such as spreadsheets (Excel and Quattro-Pro), relational databases (Access and Paradox), graphic packages (Harvard), and geographic information systems (Atlas).

Extensively wrote reports on the research methodology and results. Also required much personal and telephone contact, and some presentations before groups.

Supervised team of outside contractors, computer and telephone personnel who assisted the City.

Personnel Department, City of Los Angeles Los Angeles, California MANAGEMENT ASSISTANT 1990 to 1991 (1 ½ years) Responsible for administering examinations for City Personnel Department.

Composed written exams and interview questions, arranged and oversaw interview boards, handled any applicant protests, and saw to the successful completion of examinations for a variety of professional and clerical positions.

Bureau of Labor Statistics, U. S. Department of Labor Washington, D. C. STATISTICIAN 1975 to 1989 (13 years)

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Conducted research as a chief researcher for Local Area Unemployment Statistics Program. Devised methodology used by States to estimate employment for multi-billion dollar allocation programs.

Developed innovative applications using advanced statistical techniques such as regression, spectral analysis, Kalman filters and other time series techniques, complex sampling techniques, and minimization.

Received monetary awards and special award from the U. S. Secretary of Labor for work. Performance rating was “outstanding”. Promoted to GS-13 level.

Helped coordinate the implementation of this employment methodology with State agencies, Bureau regional offices, and other groups. Involved much personal and telephone contact, and the presenting of several seminars in the new methodology.

Responsible for producing sample size and standard error estimates for the nationwide Current Population Survey. Also involved explanation of the technical aspects of the Survey to other Bureau personnel and to the public in seminars and personal contact.

Programmed or supervised the programming of software for research and production of estimates for the new methodology and the Current Population Survey. Extensively used statistical software packages (SAS and BMDP) and other languages (PL/1, FORTRAN and BASIC).

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Karl Wong

________________________________________________________________________________________________

WORK ETA/EcoTelesis International, Environmental Consultant, May 1998 – Present. EXPERIENCE Project Manager. Over 10 years of experience in Solid Waste Management, providing

technical assistance to more than 2,500 businesses from Industrial/Commercial sector in multi-languages: waste assessment, waste reduction and recycling, and program implementation for all types of industries (Manufacturing, Construction, Hospitality, Health, Agriculture, Wholesale/Retail, IT, Airport, School, etc). Since July 2005 served as BRC for County Los Angeles Smart Business Program conducting over a hundred waste audits (including some in Chinese Mandarin language). Assisted California municipalities and jurisdictions over compliance with State of California AB 939 Mandate: City of San Buenaventura, Mission Viejo, Irvine, Westminster, La Habra, Baldwin Park, Irwindale, Rosemead, Compton, Carson, Vernon, Corona, Dublin, Livermore, Stockton, Lodi, Modesto, Port of Los Angeles, San Diego Unincorporated County, City of San Diego, Walnut, Orange, Lancaster, Palmdale, Torrance, Newport Beach, West Covina, City of Los Angeles, and County Unincorporated of Los Angeles; including Dallas/Fort-Worth International Airport, Texas. Measuring waste diversion percentage for each jurisdiction based on California Integrated Waste Management Board standard methodology; Jurisdiction’s Annual Report and Biennial Review. Waste Composition Studies at Landfills, Transfer Stations, and at Material Recovery Facilities (MRFs). Technical training for student interns and at governmental level on waste reduction/recycling. Developing standardized method for conducting “Waste Reduction and Recycling Methods” for business based on CIWMB and the USEPA Guidelines.

International Metals EKCO Ltd., Los Angeles, CA. September 1995 - March 1998. Scrap Metals Recycling Company, Assistant Manager. Conducted compliance with environmental regulations, both State and Federal, such as OSHA, Hazardous Waste, CEQA, and Storm Water; attending environmental seminars, i.e. California Compliance School; conducting materials processing, recovery, and materials grading; handling CRV report of recycled aluminum cans, glass, and plastic bottles to the State of California, Department of Conservation, Recycling Division.

The U.S. Environmental Protection Agency-Corvallis Environmental Research Laboratory, Corvallis, Oregon July 1994 - June 1995. Measurement of CO2 and Global Climate Change effects on forest plants, the TERA Research Project, Research Intern. Conducted photosynthesis and respiration measurement of O2 and CO2, calibration measurement of O2 and CO2 at zero level, grounding, harvesting at cascade mountain, analysis of plants structures, soil tests, and chemical analysis in ICP lab on N2 and NO2.

EDUCATION University of California at Los Angeles, Extension Program in Recycling and Waste

Management, January 1997 – June 1998. Oregon State University, Corvallis, Oregon. Bachelor of Science, major in Environmental Science, emphasis in Environmental Biology, June 1995

University of California at Berkeley, Summer School, June-August 1991

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LANGUAGE English, Chinese-Mandarin, and Indonesian-Malay SKILLS COMPUTER Knowledge in Windows and Apple PCs, MS Word, MS Excel, MS Access, MS PowerPoint, SKILLS MS Project, Internet Search Engines, Statgraphic, ScrapWare, ArcMap. TRAINING California Department of Toxic Substances Control (Cal EPA), California Compliance School, Los Angeles, May 14-15, 1996. Module I: Hazardous Waste Identification and Overview II: Onsite Management Requirement (tanks & containers) III: Preparedness, Prevention, and Training

IV: Transportation (with California manifest & LDRs) AWARDS & Awarded, U.S. EPA Certificate of Appreciation ACTIVITIES Awarded, California Hazardous Waste Compliance School Certificate of Satisfactory

Completion Member, California Resource Recovery Association Member, National Recycling Coalition