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S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
1 1 1.3/10 10 Crime and Criminals Information System (CCIS)
CCIS is a appliction? If it is the apps pls share the Technology Platform
1. Do Users access App using a Web Browser (Thin Client) or a custom GUI (Thick
Client)?
2. Describe Application Tiers/Layers.
3. If WebApp, specify which WebServer, AppServer, DB versions etc
4. Which programming language is the app written in?
5. Specify whether app is accessed via Internet or Intranet
6. How many web/App/DB Servers assocated with the application?
The CCIS was replaced by CIPA and now CIPA would be repalced by CCTNS.
Thus no customization or integration with such system is in scope of SI. Hence
the information is not required.
2 1 1.4/11 11 Common Integrated Police Application (CIPA)
CIPA is a appliction? If it is the apps pls share the Technology Platform
1. Do Users access App using a Web Browser (Thin Client) or a custom GUI (Thick
Client)?
2. Describe Application Tiers/Layers.
3. If WebApp, specify which WebServer, AppServer, DB versions etc
4. Which programming language is the app written in?
5. Specify whether app is accessed via Internet or Intranet
6. How many web/App/DB Servers assocated with the application?
The CCIS was replaced by CIPA and now CIPA would be repalced by CCTNS.
Thus no customization or integration with such system is in scope of SI. Hence
the information is not required.
3 1 1.5/12 12 Crime and Criminal Tracking Network & Systems (CCTNS)
CCTNS is a appliction? If it is the apps pls share the Technology Platform
1. Do Users access App using a Web Browser (Thin Client) or a custom GUI (Thick
Client)?
2. Describe Application Tiers/Layers.
3. If WebApp, specify which WebServer, AppServer, DB versions etc
4. Which programming language is the app written in?
5. Specify whether app is accessed via Internet or Intranet
6. How many web/App/DB Servers assocated with the application? Please refer NCRB website (www.ncrb.nic.in) for detailed information.
4 1 22
Disaster Recovery (DR) Site shall be set up at NIC, Shastri Park, New
Delhi by the successful bidder.
Please share the RPO (Recovery Point Objective) and RTO (Recovery Time Objective) in
case of disaster.
We suggest as below:
RTO shall be less than or equal to six (6) hours.
RPO should be 60 minutes Amended. Refer clause no 6.1.1(a) of Volume-I of amended RFP
5 1 3.3 22 Existing Infrastructure Is this being managed by some SI currently ? Or is this not in go-live stage as of now ?
The exit management started from 3 September 2013. The earlier RFP
prescribed a period of 6 months for exit management.
6 1
3.4 Existing WAN
Infrastructure 23
BSNL (VPN0BB- 512 kbps) has been provided at all Police Stations
and higher offices. Where the VPNoBB connectivity is not feasible the
WiMAX/VSAT (CAR-64 kbps, MAR- 512 kbps) connectivity would be
used
Please clarify if we need to consider the routers for the Client site locations or service
provider will supply the routers. Providing connectivity is not under scope of SI.
7 1 Section 3.5 24
The paragraph states various police stations covered under CIPA
phase 1, CIPA phase 2 and CIPA phase 3.
Please confirm whether Rajasthan Police / NCRB will provide data migration utility to
migrate data from all CIPA PSs to State customized CAS.
It has already been provided by NCRB. Any local customization required for
data migration would be SI responsibility.
8 1 3.5 25
a) The computers purchased under Phase I and Phase II and Phase III
are out of warranty. Warranty would be provide by SI. Please confirm & clarify The AMC of CIPA hardware is not under SI scope.
9 1 General
All the machines available under CIPA (all the phases) are sufficient enough to run the
CCTNS, please clarify
The proposal to replace CIPA 2 &3 machines is under process. The
maintenance and operation of CIPA machine is not under SI scope.
10 1 3.5 25 Client Infrastructure
Is the desktop and other devices mentioned part of AMC & FMS scope ? Or this is being
managed seperatly by some other service provider The AMC/FMS and warranty of CIPA hardware is not under SI scope.
11 1 4.12/ 42
Provide one qualified and trained person per police station for a
period of 6 months or one trained person for period of 1 year for two
Police stations (would be decided by Rajasthan Police)
If the handholding has to be done concurrently at all police offices covered under CCTNS,
which are 1090 in number (Table 6 Pg 30), SI will have to provide 1090 trained personnel
for a period of 6 months or 545 personnel for a period of 1 year. Please confirm.
The handholding persons are to be deployed at Police Stations (760) only. The
requirement would be 760 persons for 6 months or 380 persons for 1 year. Also
refer clause 6.7.6 of volume I of amended RFP
12 1 General Ownership of Assets
It is not clear form RFP, when the ownership of assets (hardware / software) will be
transferred to client. Please confirm.
The ownership would be transferred after successful commissioning and third
party audit certification.
13 1 Clause 4.16 45
SI shall provide the Operations and Maintenance Services for a period
of 3 years from “Go-Live” of the project.
With our experience in other CCTNS project of the states, we feel that Single project Go-
live date will increase warranty gap as project implementation phase is for 2 years.
We suggest department to start warranty from the date of commissioning for the period of
3 years.
No change in RFP. It is clarified that the warranty would be required for the
entire contract period.
14 1 4.16 45
The SI shall be responsible for the overall management of the system
including the application and entire related IT infrastructure. SI shall
deploy an EMS tool that monitors /
manages the entire enterprise wide application, infrastructure and
network related components. Is Monitoring of existing applications in scope using EMS tools? Yes
Response to pre bid queries and intimation about other changes in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
15 1 4.16 45
The SI shall be responsible for the overall management of the system
including the application and entire related IT Infrastructure. SI shall
deploy an EMS tool that monitors /
manages the entire enterprise wide application, infrastructure and
network related components. Is EMS Solution required to be in HA in DC? Yes
16 1 4.2 30-31
Scope of Services during Implementation Phase: Successful bidders
are requested to note that any changes within the scope of work will
be
presumed to be included in the overall scope of work.
Request Customer that any changes within the scope of work should be during the project
execution should be dealt with Change Order Process and necessary adjustments shall
be made in the contract price and delivery schedule. No change in RFP
17 1 point no 4.2 30, help desk can a bidder setup help desk at his own premises at different location/state No. Refer clause 6.1.1 (b) of Volume I of amended RFP
18 1 30
Setting up of NOC and Helpdesk at SCRB with adequate
Communication facilities.
Please share the detailed scope of work and infrstructure required for setting up the NOC.
We understand that space, power, cooling shall be provided by department. Please
confirm
1. What is sitting capacity required in NOC?
2. Who shall provide the furniture
3. What is infrastructure requirement like LED displays, video wall etc.? Kindly share the
quantity and specifications. The same is also not captured in BOQ.
4. Who shall provide the bandwidth for NOC ? Please share the bandwidth requirement.
Refer clause 6.1.1 and 6.1.2 of volume I of amended RFP. The space and
bandwidth at SCRB, Jaipur would be provided by Rajasthan Police. All other
infrastructure required for NOC functioning need to be deployed by SI.
19 1 30
SI shall provide maintenance services for the existing hardware at DC
and Pilot locations.
The warranty for some of the item is Apr-15 and some of the items warranty is expired.
Kindly confirm if the department will renew the warranty and handover the items for
maintenance to the SI. The cost for renewal shall be borne by department. Please confirm. The cost for renewal would be borne by SI.
20 1 30
SI shall provide maintenance services for the existing hardware at DC
and Pilot locations.
Please share the warranty details of the existing hardware for Pilot locations. Kindly share
the make and model of the existing infrastructure with AMC, warranty details, date of
installation, warranty and date of expiry of warranty. Refer clause 6.5.11 of volume I of amended RFP
21 1 30
SI shall provide adequate maintenance services for all the hardware
supplied (DC/ DR/ Client locations) to ensure that As-Is CAS is
operational at all locations during the implementation phase.
We understand that the warranty and support for existing hardware at DC and pilot
locations shall be renewed by department. The cost shall be borne by the department. SI
shall maintain the hardware for contract period. Please confirm The cost for renewal would be borne by SI.
22 1 31
3rd party acceptance testing, audit and certification.
a) ADC Requirements Review
b) Infrastructure Compliance Review
c) Security Review
As a best practise, the department shall hire a third
party agency from the firms empanelled at DeITY, GoI and provide testing, audit and
certification. The cost shall be borne by the department for all audit. The cost would be borne by SI.
23 1 General
Setting up of NOC and Helpdesk at SCRB with adequate
Communication facilities
Please specify the proposed location details. Is the site preparation including furnishing is
under SI's Scope ? At SCRB, Jaipur. The answer to second part of query is Yes.
24 1 4.2 30
Configuration, Customization and Extension (New Modules) of CAS
(State) and
Integration with External Agencies through Agile Software
Development
methodology. SI shall procure all the necessary underlying solution
components
required to deploy the Enhanced CAS for the State.
Please provide the name of agencies and scope of work
The CAS customization requirements would be finalized after SI selection which
could be done in 180 Man Month (3960 Man Days) effort.
25 1 4.2 30
Site preparation at the Client site locations (Police Stations, Circle
Offices, District SP
Office, Range Office, Commissionerate, SCRB and PHQ)
Please provide the specific numbers of site preparation required for PS, HO and others
with location details Refer clause 6.5.17 of volume I of amended RFP
26 1 I4.2 30
Setting up of NOC and Helpdesk at SCRB with adequate
Communication facilities.
Although all the services of CCTNS will be running through centralised data centre, what
is the need for NOC?
A. What kind of services to be rendered from this NOC?
B. Who will provide the space/ infrastructure?
The NOC would be required for DC Services management as mentioned in SLA
and the space and bandwidth at SCRB, Jaipur would be provided by Rajasthan
Police. All other infrastructure required for NOC functioning need to be deployed
by SI.
27 1 4.2 31 Operation and Maintenance for 3 years after project Go-Live. Definition of Go-Live in Agile scenario? Please clarify Refer clause 5.1 of volume I of amended RFP
28 1 4.2 31
Successful bidders are requested to note that any changes within the
scope of work will be
presumed to be included in the overall scope of work. Please clarify in detail
Any associated work required to be completed for ensuring the completion of
work mentioned in scope would be required to be done by SI.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
29 1 39
Load Testing: The System Integrator performs this test using a load-
testing tool. The System Integrator must conduct load testing to
determine online, web-access, and batch performance levels under
expected system loading conditions with production-sized databases
Kindly confirm if the department is looking for dedicated load testing tool for Rajasthan
Police or SI can use its internal tools for load testing. The SI can use internal load testing tool.
30 1 4.8 34
The bidder should propose the third part agency from the firms
empanelled at (Department of Electronics and Information
Technology) DeitY, GoI. Third Party Auditor cost will the part of a bid, please confirm Yes. Refer clause 4.3.2 (i) (ix) of volume II of amended RFP
31 1 4.9 41
Ensure adequate power points in adequate numbers with proper
electric earthling.
Please provide the number of locations where grounding/ earthing to be provide with
specification. Please also clarify the "adequate power points in adequate numbers"
Amended. Refer clause 6.5.16 of volume I of amended RFP. The specification
of site preparation (LAN Cabling) is being provided as Annexure XI- Clause
6.12(a) in amended RFP, remaining specification already provided.
32 1 Clause: 4.9 41 Site Preparation at Police Stations and Higher Offices
Referring to the scope for Site Preparation mention in clause 4.9, It is understood that Civil
& interior work at site shall be exclude from the bidder scope and shall be carried out by
department if required. Request you to confirm the same. Refer clause 6.5.17 of volume I of amended RFP
33 1 47
5.1 Project Management Work Proposal
It has been envisaged that the total customization effort would be
around 180 Man-Month; for the purpose of calculating 180 Man-Month
deployment of onsite team (Software Development Team) would be
considered.
Please confirm the following
a) Since Raj Police already has system software as per approved Stack 2, can we
assume that some SI has already worked on CAS State earlier?
b) If yes, what is the state of readiness of this CAS State software with respect to the
requirements of the State Police?
c) What is the functional scope of the customization activities, based on which this effort of
180 MM has been derived?
d) In case during the course of the project, the efforts of the customization activities as
envisaged by the State Police exceed 180 MM, will the State Police pay the bidder for the
additional efforts? Else, please share the functional scope and let the SI assess the efforts
and quote accordingly.
No, the previous SI has not worked on customization. The customization would
be finalized with support of new SI that could be done under 180 Man Month
(3960 Man Days). Any customization beyond 180 Man Month (3960 Man Days)
would be considered as change request.
34 1 47
The Agile Project Management Proposal must include the proposed
number of teams, team composition, roles of team members, and the
proposed project schedule and timelines and effort estimation. The
Project Management Proposal must include a preliminary schedule
that describes the total number of anticipated Agile Development
Cycles (ADC), and the
deliverables that are expected to be completed in each release
a) Is the bidder required to submit the Agile Project Management Proposal along with the
technical response document?
B) If yes, is the bidder expected to suggest the no. of ADCs, timelines, effort estimations
based on "6.4.1 Extended CAS Functional Requirements (Sample)"?
No, the proposal would be required to be submitted after the finalization of
customization requirement.
35 1 Para 1 47 Efforts of BA, DBA, Architect, QA, UI Designers etc.
We request department to clarify whether Bundled Effort has to be quoted & Is it included
in 180 Man Months or will it be in addition to 180 MM.
Yes, it should be bundled cost and should be quoted under 180 Man Month
(3960 Man Days).
36 1 Para 3 47 Agile Project Management Proposal
We request department to kindly clear the Scope of Work as we need to submit number
of teams, role of team members, project schedule & effort estimates which can only be
arrived after clarity on scope of work.
The proposal would be required to be submitted after the finalization of
customization requirement. The bidder need to provide the bundled cost for
onsite team deployment and backend support.
37 1 Section 5.1 47
CAS Customization and enhancement work is indicated as 180 person-
months on-site in this section with various project skills bundled
together.
Customization and enhancement work is indicated as 180 person-months on-site in this
section with various project skills bundled together. Additionally it has been mentioned
that services like UX, documentation SQA etc. to be provided. Please confirm whether
these additional services are bundled in above mentioned man months or is the bidder
required to size these and quote separately? Yes, the Man Month rate is for bundled services.
38 1 6.1/6.1.1 (a) (b) (c ) 52-56 Annexure-I: Service Level Agreement
Request Customer to reduce the rates of penalty from 2%, 5% and 10% of DC and DR
QR to 1%, 2% and 3% of DC and DR qr and also that overall penalty applicable for any of
the quarter during the Operation & Maintenance phase shall not exceed 10% of QGR
payment. No change in RFP
39 1 Clause 6.1 52
The deployed resources are entitled for 1 leave per month, with prior
approval from Nodal Officer. The leave not taken in that month would
be carried forward to next month subject to maximum of 12 leaves in a
year.
We believe that the project is a Fixed Price Contract not a T&M, hence our suggestion is
that the Resources will follow customer holiday calendar as doing in other projects and
leave will be as per NIIT policy.
The SI has to follow the Government of India calendar. Please refer clause 5.1 of
volume I of the amended RFP.
40 1
Clause 6.1, Anenxure
I 52 Service Level Agreement Purchaser is requested to insert standard uptime exclusions.
The planned downtime or scheduled maintenance would not be considered for
downtime calculation.
41 1 Clause 6.1Anenxure I 52 Service Level Agreement
The overall penalty applicable for any of the quarter during the Operation and
Maintenance phase exceeds 20% of QGR payment or 10% of cost of O&M Phase
(OPEX), then Purchaser shall have the right to terminate the contract. No change in RFP
42 1
The overall penalty imposed on the Bidder shall not exceed 1% of the affected services.
The penalty imposed on the Bidder shall be for reasons solely and entirely attributable to
the Bidder. No change in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
43 1 General RPO / RTO not specified Please specify Recovery Point Objective/Recovery Time Objective Amended. Refer clause no 6.1.1(a) of Volume-I of amended RFP
44 1 Point no 6.2, Annexure-II HDD 1) Request to reconsider returning of defective HDDs to SI/OEM No change in RFP
45 1 Point no 6.2, Annexure-II
Rqst. to modify that additional HW installation only to be done by SI & not by the supplier
on his own. Selection of additional hardware to be done in consultation with SI & OEM. Amended. Refer clause no 6.2(a) of Volume- I of amended RFP
46 1 62 Suppliment purchase by Buyer / No Warranty void
We suggest that department should only purchase OEM certified parts; otherwise OEM's
will not provide for the product.
We also like to add that SI will not be liable to provide any warranty for the supplement
product part. Amended. Refer clause no 6.2(a) of Volume- I of amended RFP
47 1 6.2 61
The SI will also ensure that there is a Service Center available or
setup at each district or a group of districts of the State, as per mutual
understanding between Rajasthan Police and the SI.
what kind of support is expected on these locations? Can this be delivered through SI's
partner network ?
Operation and Management Services (O&M). Yes but managing SLA would be
SI responsibility.
48 1 General concurrent connections expected in application What is the indicative concurrent connections expected in Application ?
Connection with PS and Higher offices provided in the amended RFP. Refer
clause 4.1
49 1 6.5 76 IT INFRASTRUCTURE REQUIREMENTS - DR Site Is physical presence of resources a mandatory required for DR site?
Would depend on agreed manpower deployment plan, but managing of DR
infrastructure and SLA compliance would be SI responsibility.
50 1
Antivirus
specifications Volume
I:Technical and
Functional
Requirment,Section
6.5.18 103
Should have Configurable Scanning. Should have the ability to control
the amount of CPU resources dedicated to a scan process.
This is OEM specific clause and the same should be deleted/changed can be done
automatically by the Antivirus agent by setting a CPU threshold rather doing it manually No change in RFP
51 1
Antivirus
specifications Volume
I:Technical and
Functional
Requirment,Section
6.5.18 103
Should support plug-in modules designed to add new security
features without having to redeploy the entire solution, thereby
reducing effort and time needed to deploy new
security capabilities to clients and servers across the network This is OEM specific clause and the same need to be deleted/changed the same can be
done without plugin thus making the solution and console easy to use No change in RFP
52 1
Antivirus
specifications Volume
I:Technical and
Functional
Requirment,Section
6.5.18 103
Should have Plug-in solutions - Stateful Inspection Firewall/IPS with
Virtual Patching, VDI, Data Protection, Mac Protection, Mobile
Protection without any additional
installation and should provide single console. This is OEM specific clause and needs to be deleted/changed because Firewall/HIPS and
Mac protection can be done withour plugin Amended. Refer clause 6.5.18(a) Point-32 of volume I of amended RFP
53 1
Antivirus
specifications Volume
I:Technical and
Functional
Requirment,Section
6.5.18 103
Should provide Data Loss Protection as an plug-in solution with the
capability of data protection with multichannel monitoring, robust rules,
and predefined policy templates This is OEM specific clause and this can be done without plugin architecture Amended. Refer clause 6.5.18(a) Point-33 of volume I of amended RFP
54 1
Annexure IV, Section
6.53 78 Figure 7: "Suggested End User connectivity". The figure is missing It is requested to share the missing figure Refer clause 6.5.3- Figure-7 of volume- I of amended RFP
55 1
Annexure IV, Section
6.53 79
Point no. ii and iii "SWAN Connectivity (SecLAN for Jaipur locations) -
Redundant Network" is same
Please confirm whether this is a typo error. If not, please provide the corrected inputs for
point no. iii. Deleted
56 1
6.6 Annexure V: Data
Capture and
Application Integration 176 Data Digitization
What will be the language (Hindi/English/Regional) in which data entry has to be carried
out? Both English and hindi
57 1
6.6 Annexure V: Data
Capture and
Application Integration 176 Data Digitization
SI assumes that from physical records data is to be digitized in the same language as it is.
i.e. If data in physical record is in Hindi than it is to be digitized in Hindi and if it is in
English than it is to be digitized in English only. Please confirm. Yes
58 1
6.6 Annexure V: Data
Capture and
Application Integration 176 Data Digitization
Is the SI required to digitize only case file (IIF1 to IIF7) or SI has to digitize some other files
and register?
If Yes, then what are the other type of files and registers and number of records for each
type of file/register that needs to be digitized?
The SI will have to digitize IIF1 to IIF7 with respect to case files and cases
related to standing warranty , proclaimed offenders, absconders and history
sheeters. The number of cases in respect standing warranty , proclaimed
offenders, absconders would be equal to their number, whereas one history
sheeters may have on average 10 cases against him. For all other details
please refer clause 6.6.1 (b)of volume I of amended RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
59 1
6.6 Annexure V: Data
Capture and
Application Integration 176 Data Digitization
What will be the average number of fields and average number of characters per record
for different type of documents that needs to be data entered?
Kindly share a sample for each type of document that needs to be data entered?
Amended. For case details please refer ncrb website (ncrb.nic.in/IIF.pdf) for IIF1
to IIF7. For History Sheeters the sample performa annexured in amended RFP.
Refer Annexure - X of clause 6.11(b) of volume I amended RFP
60 1
6.6 Annexure V: Data
Capture and
Application Integration 176 Data Digitization Apart from data entry, Is the SI required to scan the case files/documents/registers? No.
61 1
6.6 Annexure V: Data
Capture and
Application Integration 176 Data Digitization
If yes, then what will be the average number of pages per document for different type of
documents that needs to be scanned? Not Applicable
62 1
6.6 Annexure V: Data
Capture and
Application Integration 176 Data Digitization
Kindly confirm that the documents to be scanned are in loose form or they are in bound
form?
If documents are in bound form, kindly confirm that SI will be allowed to unbind and bind
the documents? Not Applicable
63 1
6.6 Annexure V: Data
Capture and
Application Integration 176 Data Digitization
Kindly confirm that scanning has to be done in B/w at 200 DPI and images will be saved in
PDF format? Not Applicable
64 1
6.6 Annexure V: Data
Capture and
Application Integration 176 Data Digitization
Pl confirm the infrastructure like space, furniture, electricity, power backup etc will be
provided by the CCTNS Rajasthan for digitization and SI will be responsible for providing
PCs, scannners & manpower for data digitization? Yes
65 1
6.6 Annexure V: Data
Capture and
Application Integration 176 Data Digitization
a) Kindly confirm that data entry has to be done at a centralized location or it has to be
done at multiple locations?
b) If it has to be done at multiple location then what will be the total number of locations
where we need to carry out the data entry and scanning job?
c) Kindly provide the location wise volume details as it will help in estimating the
manpower and PCs required at each location?
Amended. Entry at District or Circle level depending on the availability of power
and space at Circle level. No. of cases registered in various districts during the
relevant years provided in Annexure - X of clause 6.11(a) of volume I of
amended RFP
66 1 6.6 180
SI has to digitize around 20.56 lacs case files plus cases upto Project
Go-Live
Please provide exact number of records to be digitised/data entry category wise like FIR,
Registers etc. and number of pages to be scanned.
The SI will have to digitize IIF1 to IIF7 with respect to case files and cases
related to standing warranty , proclaimed offenders, absconders and history
sheeters. The number of cases in respect standing warranty , proclaimed
offenders, absconders would be equal to their number, whereas one history
sheeters may have on average 10 cases against him.For all other details refer
clause 6.6.1 (b), Annexure-X of 6.11 (b) of volume I of amended RFP and ncrb
website (ncrb.nic.in/IIF.pdf) for IIF1 to IIF7. Scanning is not required.
67 1 6.6 176
It is envisaged that Data digitization activity shall not be done through
scanning of documents… Kindly confirm if Scanning is not required at all? No scanning is not required.
68 1 6.6 176
It is envisaged that Data digitization activity shall not be done through
scanning of documents…
How is Photograph and other non standard document's detailed will be captured if
Scanning is not envisaged? Photograph is not required for crime detail.
69 1 6.6 176
… SI shall develop the requisite tools/ interfaces for capturing the
legacy data through operator based data entry including development
and customization of forms in enhanced CAS, wherever required.
Kindly confirm the number of fields for IIF 1 - 7 and other forms which has to be Data
Entered? Or you are looking for 100% Data Entry of all the Fields? Kindly share complete
scope as this scope is too ambiguous
The SI will have to digitize IIF1 to IIF7 with respect to case files and cases
related to standing warranty , proclaimed offenders, absconders and history
sheeters. The number of cases in respect standing warranty , proclaimed
offenders, absconders would be equal to their number, whereas one history
sheeters may have on average 10 cases against him. For all other details refer
clause 6.6.1 (b), Annexure-X of 6.11 (b) of volume I of amended RFP and ncrb
website (ncrb.nic.in/IIF.pdf) for IIF1 to IIF7. 100 % of data entry of all field is not
required, only relevant and mandatory field would be captured. Please also refer
CAS SRS (latest) for mandatory fields to be entered.
70 1 6.6 176
… SI shall develop the requisite tools/ interfaces for capturing the
legacy data through operator based data entry including development
and customization of forms in enhanced CAS, wherever required. Can we use existing system of 'CCIS' across all locations to complete Data Entry? CCIS system is not currently operational at any location.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
71 1 6.6 180 1. Legacy data: - Digitization
Kindly confirm at how many locations Digitization activities needs to be carried out? Or
customer is arranging for Centralized scope at their own cost
Entry at District or Circle level depending on the availability of power and space
at Circle level. No. of cases registered in various districts during the relevant
years provided in Annexure - X of clause 6.11(a) of volume I of amended RFP
72 1 6.6 180 1. Legacy data: - Digitization
Kindly confirm if all required Infrastructure, like, Space, Power, Scanner, Computer, etc.
will provided by customer
The space, power, connectivity and furniture would be provided by Rajasthan
Police and all other requirements would be provided by SI
73 1 6.6 180
1. Legacy data: - Digitization - 20.56 lacs case files plus cases upto
Project Go-Live
Kindly confirm total number of IIFs with break-up of IIF 1 - IIF 7 and other documents; as
case file is very generic term and volume estimation is not possible.
Amended. The SI will have to digitize IIF1 to IIF7 with respect to case files and
cases related to standing warranty , proclaimed offenders, absconders and
history sheeters. The number of cases in respect standing warranty ,
proclaimed offenders, absconders would be equal to their number, whereas one
history sheeters may have on average 10 cases against him. For all other
details refer clause 6.6.1 (b), Annexure-X of 6.11 (b) of volume I of amended
RFP and ncrb website (ncrb.nic.in/IIF.pdf) for IIF1 to IIF7.
74 1 6.6 180
1. Legacy data: - Digitization - 20.56 lacs case files plus cases upto
Project Go-Live Kindly confirm the total pages in scope of digitization Amended. Refer clause 6.6.1 (1) and Annexure-X of 6.11 (b) of volume I
75 1 6.6 180
1. Legacy data: - Digitization - 20.56 lacs case files plus cases upto
Project Go-Live
If CIPA or CCIS data is having missing details, is Data entry and scanning is in scope of
SI? The missing entry for atleast mandatory fields needs to be captured.
76 1 6.6 180
1. Legacy data: - Digitization - 20.56 lacs case files plus cases upto
Project Go-Live
Please share sample empty and filled IIFs and Registers for better understanding and
sizing
Amended. For case details please refer ncrb website (ncrb.nic.in/IIF.pdf) for IIF1
to IIF7. For History Sheeters the sample performa is provided at Annexure-X of
6.11 (b) of volume I of amended RFP
77 1 6.5.7 82
Set-up at Data Centre and DR Site. Militarized and De-Militarized
Zone at Data center: Single Sign ON Client required Mail server users will be authenticated by AD server.
Authentication would be done by Access Control Server/Single Signon
Server/Enterprise Access Server
78 1
Section 4.15, Sub
section (e) -
Availability, Page 44 44
The agency shall perform various tests including network, server,
security, DC/DR fail-over
tests to verify the availability of the services in case of
component/location failures.
Keeping in view the critical nautre of CCTNS application and the impact of a disaster on
the services offered to citizens, does Rajasthan Police desire an STQC certified, tool
based DR Management system which can facilitate the following?
1. Provide a centralized repository which will facilitate a workflow based approach to test
DR for all possible disaster scenarios including the component level failures?
2. Provide a workflow based, automated mechanism to perform single-click drills for all
possible disaster scenarios to reduce the RTO?
3 . A mechanism to execute drill/recovery procedure workflows in dry-run mode to ensure
assurance of success of drill/recovery for all possible scenarios?
4. Reduce the people and time required for conducting DR testing?
5. Provide a historical capture of all the DR drills conducted to ensure adherence to
defined RPO and RTO?
Note: A centralized repository of all possible disaster/failure scenario plans with a
console for real-time tracking and historical capture reports enable an
organization to have greater assurance of disaster recovery and analyze the same
to eliminate any gaps RFP provides minimum specification and any value add feature are acceptable.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
79 1
Section 4.15, Sub
section (d) -
Performance 44
Parameters include request response time, work-flow processing
time, concurrent sessions supported by the system, Time for recovery
from failure, Disaster Recovery drill etc.
Keeping in view the critical nautre of CCTNS application and the impact of a disaster on
the services offered to citizens, does Rajasthan Police desire an STQC certified, tool
based DR Management system which can facilitate the following?
1. Provide a web-based dashboard which facilitates a real time view of DR drill as it is
executed, with details about each and every step for time taken, success status, activity
executed etc?
2. Provide a workflow based, automated mechanism to perform single-click drills/recovery
to reduce the RTO?
3. A centralized repository to create and store the DR and drills plans/procedures which
be executed with a single-click whenever required ?
4. A mechanism to execute drill/recovery procedure workflows in dry-run mode to ensure
assurance of success of drill/recovery?
5. Reduce the people and time required for conducting monthly drills?
6. Provide a historical capture of all the DR drills conducted to ensure adherence to
defined RPO and RTO?
Note: A tool based execution of drills/recovery facilitates performance indicators
of DR by capturing the 2 key DR SLAs, RPO and RTO RFP provides minimum specification and any value add feature are acceptable.
80 1 Point e (Availability) 44 To ensure NSPOF, FC IP routers quantity in the BOQ 2 to be revised to 04. RFP provides minimum specification and any value add feature are acceptable.
81 1
Section 4.15, Sub
section (g) - SLA
reporting system,
Page 45 45
The EMS deployed for system, based on
SLAs, shall be configured to calculate the monthly transaction-based
payout by Rajasthan
Police to SI.
Keeping in view that the SLA for DR needs to be measured for payouts, does Rajasthan
Police desire an STQC certified tool which will facilitate the following:
1. Real time and historical capture of RPO at database level and RTO for critical CCTNS
applications along with alerts for any deviations?
2.The DR Management solution should have a reporting module which provides out-of-the-
box BCP/DR readiness reports like BCP testing, DR Readiness, application readiness,
DR Integrity etc. It should have an advanced reporting module which should be able
provide custom reports which can be exported to popular reporting engines/EMS?
3. Track changes in the environment, capture events and send alerts for any event that
impacts DR readiness of mission critical applications?
Note: A real time and historical capture of DR SLAs like RPo, RTO, testing will
facilitate a view of DR readiness and help Rajasthan Police verify the payouts. RFP provides minimum specification and any value add feature are acceptable.
82 1 4.8 (f) 37 Test Management Plan
Request Cusomer to include the “deemed acceptance clause” in the acceptance testing
procedure:
The deliverables installed shall be deemed as accepted after the seven days of its
Installation. In case of any Acceptance test, the procedure shall be mutually agreed at the
time of award and the test shall carry out within seven days of the Installation. In case of
failure to conduct the test within stipulated time period, the deliverables shall be deemed
as accepted. The certificate of acceptance shall be released within seven days of the
acceptance. In case of failure to release the acceptance certificate within stipulated time
period, the acceptance certificate shall be deemed as released.
Such certificate/final acceptance certificate shall not unreasonably be withheld nor will the
engineer delay the issuance thereof, on account of minor omissions or defects which in
the opinion of the engineer do not affect the commercial operation and/or cause any risk to
the equipment.
No change in RFP
83 1 4.8 (g) 41
When the Rajasthan Police accepts the deliverable, the Rajasthan
Police will provide a signed
acceptance letter to the System Integrator at the conclusion of the
ADC Review meeting.
Request customer that the signed acceptance letter must be provided by it within7 days of
accepting the deliverable to the System Integrator, else the same shall be deemed to have
been provided by the Rajasthan Police to the System Integrator. No change in RFP.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
84 1 Point 5.1.5 49
The System Integrator will need to establish a temporary project office
at SCRB, Jaipur Rajasthan. All costs associated with establishing and
maintaining temporary project office ……….. cmc requets the same to be included in the BOQ sheet line item. No change in RFP.
85 1 50
The System Integrator must develop adequate meeting room to
accommodate required System Integrator staff and up to 20 members
from Rajasthan Police, as specified by theRajasthan Police, attending
regular planning, review, status, and strategy meetings. The System
Integrator is responsible for furnishing appropriate equipment that will
accommodate, at minimum, 30 Rajasthan Police, and the System
Integrator’s developers, testers, technical writers, and other staff. The
System Integrator is responsible for the furnishing of the telecom
equipment to accommodate phone lines, network access, and
supplies for the facility, for Rajasthan Police staff.
1. Kindly confirm the seating capacity (20 or 30) + SI staff for meeting room. What will be
the location of the meeting room?
2. Is any civil work involved? Please share the scope of work.
3. Does SI need to provide the furniture like table and chair?
4. Kindly share the infrastructure required like computer, printer, switch/router/firewall for
network access?
5. What is internet bandwidth capacity required? Intranet bandwidth shall be from SWAN
and SecLAN. Please advise
6. How many telephone lines are required? Who shall pay the monthly recurring charges?
6. We understand that UPS power and cooling shall be provided and arranged by the
department.
Please confirm
1. Workspace for 30 persons and meeting room for 20 persons needs to be
developed at SCRB, Jaipur.
2. No civil work is required.
3. Yes all furnishing requirement needs to be provided by SI.
4. All necessary infrastructure like computer, printer, telephone, LAN creation,
projector, power point, electric cabling, furniture, air conditioning etc would be
provided by SI.
5. The connectivity would be provided by Rajasthan Police.
6. Please refer clause no 6.1.1 (b) of volume I of amended RFP
7. The UPS for computer to be provided for such requirement would be
provided by SI
86 1 50
The meeting rooms must have, at a minimum, two computers with
Internet and Intranet access, two projectors for displaying Internet-
based and Windows PowerPoint presentations, telecom equipment
with high-quality speakerphones for remote staff to attend meetings by
telephone, and ability to access network printer(s) in the same
building for use by meeting participants. Meeting rooms must also
accommodate video conferencing and web-based application sharing
for attendees.
How many meeting room are envisaged? We understand that UPS power and cooling,
electrical cabling shall be arranged and provided by department? SI need to provide the
IT infrastructure. Please confirm
1. Workspace for 30 persons and meeting room for 20 persons needs to be
developed at SCRB, Jaipur. 2. No civil work is required. 3. Yes all furnishing
requirement needs to be provided by SI. 4. All necessary infrastructure like
computer, printer, telephone, LAN creation, projector, power point, electric
cabling, furniture, air conditioning etc would be provided by SI. 5. The
connectivity would be provided by Rajasthan Police. 6. Please refer clause no
6.1.1 (b) of volume I. 7. The UPS for computer to be provided by SI.
87 1 50
The meeting rooms must have, at a minimum, two computers with
Internet and Intranet access, two projectors for displaying Internet-
based and Windows PowerPoint presentations, telecom equipment
with high-quality speakerphones for remote staff to attend meetings by
telephone, and ability to access network printer(s) in the same
building for use by meeting participants. Meeting rooms must also
accommodate video conferencing and web-based application sharing
for attendees.
Please share the minimum specification for Video conferencing equipment. How many
party VC is required?
Amended. Minimum specification provided at Annexure XI clause 6.12 (b) of
volume I of the amended RFP. The videoconferencing with District offices would
be held through NIC. The maximum number of party may go upto 50.
88 1 5.1.6 50 Meeting Rooms and Workspace Requirements
Cost associated for setting up meeting rooms and workspace will be a part of the bid,
please confirm Yes
89 1 50
5.1.7 Indicative Customization and Integration List
State Police Portal, e-Sugam, IFMS, e-GRAS (https://egras.raj.nic.in/),
RTI, ATS, Business Intelligence Tool, Jail, e-Courts, ITMS (Integrated
Traffic Management System), e- Office, Motor Vehicle Coordination
System, iHRMS, Vahan, Sarthi, Tallash, CCC, e-District, SSDG,
Passport, e-Challan, Dreams (http://dreams.raj.nic.in/), Vidhan Sabha
Question Monitoring System, Inventory Management System, Vehicle
Fleet management System, Files / Letter Monitoring System, Audit
Para management System, Zonal Integrated Police Network
(ZIPNET), SmartCop, Budget Monitoring System.
For each of the applications mentioned here please specify
a) Whether customization is required or integration to CAS is required?
B) What is the platform of the application - front end / backend?
C) Is the application centralized or decentralized?
D) In case integration is required, will the integration be on real time basis or at data
level?
e) Is the application capable of exposing / consuming web services?
This is indicative list. The customization and integration requirement would be
finalized after bidder selection. This would be required to be done under 180
Man Month (3960 Man Days) effort.
90 1 Sec 5.1.7 50 Indicative Customization and Integration List
We request department to kindly clarify which all modules need to be customized and
which are the modules to be integrated with.
This is indicative list. The customization and integration requirement would be
finalized after bidder selection. This would be required to be done under 180
Man Month (3960 Man Days) effort.
91 1 5.1.7 50 Indicative Customization and Integration List
Please provide detailed scope of work, as most of the applications are designed and
developed by other agencies. Who will provide detail documentation and code?
This is indicative list. The customization and integration requirement would be
finalized after bidder selection. This would be required to be done under 180
Man Month (3960 Man Days) effort.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
92 1 55
Successful Bidder should setup a centralized IVRS based helpdesk at
SCRB.
Please advise on the IVR menu tree. It shall also require EPABX. What is no. of
concurrent calls hitting the EPABX? Please share the minimum technical specifications of
EPABX. Amended. Please refer clause 6.1.1 (b) of volume I of amended RFP.
93 1 55
Successful Bidder shall arrange and maintain within the contract value
and throughout the contract period, all infrastructure necessary for
managing the Help Desk including provisioning and rent charges for
One Toll-free number and minimum 3 telephone line(s) at the Help
Desk
location.
Please confirm who shall share the recurring charges for Toll free number? Kindly share
the estimated volume of calls on toll free per month.
The cost of toll free number and recurring cost to be borne by Bidder throughout
the project period.
94 1 55
Successful Bidder shall arrange and maintain within the contract value
and throughout the contract period, all infrastructure necessary for
managing the Help Desk including provisioning and rent charges for
One Toll-free number and minimum 3 telephone line(s) at the Help
Desk
location.
We understand that the space, power, cooling shall be department's responsibility for
setting up helpdesk.
It would be the responsibility of Bidder to provide such requirement and
maintain a conducive environment for user to work. Only the space and
connectivity would be provided by Rajasthan Police. Everything else would be
the responsibility of SI.
95 1 55 Minimum 3 persons should be available at Help Desk on 24X7 basis.
Kindly advise if 3 persons are required in each of the 3 shifts or minimum 1 person in each
shift Minimum 3 persons per shift.
96 1 6.1.1 85 SLA
Request to add: The overall maximum penalty that can be imposed on Wipro under this
Agreement shall not exceed 10% of the Total Contract Value. No change in RFP
97 1 6.1.1 (b) 55 IVRS/Seats
Please clarify whether IVRS is required or not and also the no. of seats.can bidder setup
NOC at his own premises at different location/state?
Please refer clause 6.1.1 (b). Yes. IVRS is required and NOC has to be setup at
SCRB, Jaipur.
98 1 p. IDS/IPS 154/211
1GBPS of threat prevention throughput (real time traffic) with IPS,
Gateway
Antivirus, Antispyware & Anti malware modules & signature enabled
from day one
It is highly recommended to modify the clause as"2 GBPS of threat prevention throughput
(real time traffic) with IPS, Gateway
Antivirus, Antispyware & Anti malware modules & signature enabled from day one RFP provides minimum specification and any value add feature are acceptable.
99 1 6.1.2 56 Mandatory Qualification Criteria for Key Profiles and Numbers
The list of personnel does not include the qualifications and experience for the Trainers
who would be deployed by SI. Bidder assumes that there is no minimum requirement.
Please confirm.
The bidder should provide the trainer who is qualified enough to provide the
requisite training and has experience for the same
100 1 Clause 6.1.2 58
Team Leader Capacity Building throughout implementation period
Should have a minimum educational qualification of a post graduate
degree like MCA / MBA (Full Time)
We believe that a Full time MBA or MCA as training lead will effect the TCO of the project.
We understand that a MBA or graduate having good relevant experience can also work as
Team Lead and it will also have an impact on the cost of the project. Amended. Refer clause 6.1.2 of Annexure-I of volume I of amended RFP
101 1 Clause 6.1.2 58
Change Management Expert throughout implementation period
Should have a minimum educational qualification of MBA (Full Time)
in Human Resources
We believe that a Full time MBA in HR as Change Management Expert is not required.
We understand that a MBA or graduate having good relevant experience can also work as
Team Lead and it will also have an impact on the cost of the project. Amended. Refer clause 6.1.2 of Annexure-I of volume I of amended RFP
102 1 Clause 6.1.2 58
Team Leader Data Migration throughout implementation BE/ B. Tech
(in Computer Science/ IT) /MCA or equivalent
Kindly clarify, For Data Digitization can a person completed MBA be considered or Btech
in any stream can be considered like Electronics with some Computer certification , GNIIT
, O Level No change in RFP
103 1
Section -6.1.2.
Mandatory
Qualification Criteria
for Key Profiles and
Numbers
Should possess a minimum educational
qualification of BE / B. Tech (in Computer
Science/ IT) or MCA
Please modify as "Should possess a minimum educational qualification of BE / B.
Tech/MCA" No change in RFP
104 1
Section -6.1.2.
Mandatory
Qualification Criteria
for Key Profiles and
Numbers Sample CVs of resources
Please let us know whether one sample CV each for the below mentioned roles is
required to be submitted in the proposal
i), System Administrator (O&M)
(ii)Network Administrator (O&M)
(iii) Database Administrator (O&M)
(iv) Help Desk Operator
(v) Agile Software Development Team
Yes sample CV is required to be submitted along with technical proposal. The
resource to be deployed would be first evaluated on the basis of qualification
mentioned in the amended RFP and personal interview.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
105 1
Section -6.1.2.
Mandatory
Qualification Criteria
for Key Profiles and
Numbers Sample CVs of resources
Please let us know if sample CVs for the below mentioned roles are required in the
proposal. These are not mentioned as mandatory resources in Vol 1 , Section 6.1.2
i) Information Security Expert during O&M phase
ii)Quality Assurance Leader during implementation period
iii)Business Analyst during implementation period
iv) Change Management Expert throughout
implementation period
Yes sample CV is required to be submitted along with technical proposal. The
resource to be deployed would be first evaluated on the basis of qualification
mentioned in the amended RFP and personal interview.
106 1
6.1.2 Point 12 to 15
/59
System Administrator (during O&M period ) - 2 in shifts (1per shift)
available for 24*7/ other similar domains mentioned
2 resource cannot manage 24X7 avialability. Pls suggest if this 16X6 support required ?
For 24X7 we need minimum 4 resources with 1 in each shift
Minimum 1 person should be available for 24*7. This would be applicable for
Network Administrator, Database Administrator, System Administrator.
107 1 57& 58
Project Manager throughout the Project " The person suggested
should have minimum educational qualification like BE/ B. Tech/MCA
or equivalent and MBA (Full Time)"
Request you to remove MBA from the eligibility criteria. Resources do PRINCE and PMP
for such profile. Finding resources with MBA qualification for such profile is very difficult
that too in a state like Rajasthan. We have experienced this in many projects. Suggestion not accepted
108 1 Clause 6.1.2 56
Manadatory qualification is BE/B.Tech/MCA or equivalent and MBA
(Full Time) with PMP certification
We feel that current requirement is quite a complex education combination going by the
need and actual requirement of the project. These kind of requirement will increase the
overall value of the project. Suggestion not accepted
109 1 Clause 6.1.2 59
Team Lead(Operations)--Should have a minimum educational
qualification like BE / BTECH / MCA or equivalent with an additional
MBA (Full Time) degree
We suggest that BE/BTECH/MCA with an additional MBA(Full Time) should not be
mandatory. as this will impact our cost for resources. In place of MBA degree process
related knowledge is more important for this profile. Suggestion not accepted
110 1 6.2 (a) 61-62
If the new equipment supplied is priced lower than the price at which
the original item was supplied, the differential cost should be refunded
to Rajasthan Police.
Request customer to delete this provision as replacement is done as per the requirements
of warranty and at that time the price of replaced item can be higher or lower than the
price at which original item was supplied. However, no price benefit can be given. No change in RFP
111 1 6.2a 62
In case any hard disk drive of any server, SAN, or client machine is
replaced during warranty / AMC the unserviceable HDD will be
property of Rajasthan Police and will not be returned to SI.
As a standard OEM policy the faulty components automatically become property of OEM.
This is OEM purview not SI, please clarify No change in RFP
112 1 6.2 (b) 62
SI should carry out any requisite adjustments / changes in the
configuration for implementing different versions of Application
Software.
Request customer that if any requisite adjustments / changes in the configuration for
implementing different versions of Application Software requires additional cost to be
incurred by the System Integrator, the same shall be paid/reimbursed by Rajasthan
Police. No change in RFP
113 1 6.2 (c) (iv) 65
SI shall incorporate technological changes, and
provide enhancements as per the requests made by state
Request cutomer to treat the incorporation of technical changes as per change order
process and make the payment accordingly. No change in RFP
114 1 Sec 6.4.1 50 Sample FRS
Sample FRS does not define the complete scope of the project. We request department
to kindly provide the FRS which clearly define the scope of project.
The customization would be finalized with support of SI that could be done
under 180 Man Month (3960 Man Days). Any customization beyond 180 Man
Month (3960 Man Days) would be considered as change request.
115 1 Section 6.4.1 72 Extended CAS 'sample' requirements are indicated in this section.
Is it possible to share the 'firm list of requirements' for extended CAS and Integration
requirements?
The customization would be finalized with support of SI that could be done
under 180 Man Month (3960 Man Days). Any customization beyond 180 Man
Month (3960 Man Days) would be considered as change request.
116 1 6.4.1 72 Extended CAS Functional Requirements (Sample)
How the cost will be calculated for agile development where complete requirement/ scope
of work is not given (Only sample requirement given)? Please clarify
The customization would be finalized with support of SI that could be done
under 180 Man Month (3960 Man Days). Any customization beyond 180 Man
Month (3960 Man Days) would be considered as change request.
117 1 Section 6.5.11 88
The remaining IT Infrastructure items are as shown below for
procurement:
Global Load Balancer 1
Server Load Balancer 1
As per Section 6.5.6/ Page 82, The Network Infrastructure (Switches , firewalls, IDS / IPS ,
routers, server load balancer, etc) has been configured in active – active and in high
availability mode. Where as the quantity for Global Server load balancer and server load
balancer is only one which is single point of failure and will impact the service level
agreement (SLA) required as mentioned in the RFP. It is suggested " to increase the
quantity to of Server load balancer and global server load balancer to 2 in high availability
"
RFP provides minimum specification and any value add feature are acceptable.
The compliance of SLA would be SI responsibility.
118 1 87 Existing Application Software at DC
Is the no. of licences available for variuos components at SDC sufficient as per State
Police?
The details of existing software licenses is available at 6.5.11 of volume I of
amended RFP. For existing and proposed hardware, additional licenses
required, if any and as applicable shall be provided by Bidder for end to end
deployment of the overall solution.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
119 1 87 Operating System and Database Licences
We understand that the Microsoft Operating System and Database licenses are procured
by the department. Please advise if SI need to procure any OS and DB licenses for DC
and DR Site.
The details of existing software licenses is available at 6.5.11 of volume I of
amended RFP. For existing and proposed hardware, additional licenses
required, if any and as applicable shall be provided by Bidder for end to end
deployment of the overall solution.
120 1 87 Operating System and Database Licences
The Service Assurance for Microsoft stack is till Jan 2015. Please advise department shall
renew the SA after Jan 2015. The cost shall be borne by the department.
The cost towards the renewal of all existing and proposed licenses, if any and
as applicable shall be borne by the Bidder for the entire contract period.
121 1 87 Sharepoint licenses
We understand that the Microsoft Sharepoint licences and CALS are already procured by
department. Please advise if SI need to procure any additional CALS for windows or
sharepoint.
The details of existing software licenses is available at 6.5.11 of volume I of
amended RFP. For existing and proposed hardware, additional licenses
required, if any and as applicable shall be provided by Bidder for end to end
deployment of the overall solution.
122 1 88 Server Load Balancer and Global Load Balancer requirement
The quantity required is 1. Is department not looking for high availability in SLB and
GSLB? Please advise
RFP provides minimum specification and any value add feature are acceptable.
The compliance of SLA would be SI responsibility. Please refer clause 6.5.11 of
volume I.
123 1 86 EMS Server
7 Server are procured by the department for EMS functionality. Kindly advise the OS and
DB required are also procured for EMS?
The details of existing software licenses is available at 6.5.11 of volume I of
amended RFP. For existing and proposed hardware, additional licenses
required, if any and as applicable shall be provided by Bidder for end to end
deployment of the overall solution.
124 1 86 SAN Storage Capacity
HP F400 3Par storage with backup software is provided at SDC. Please share the
capacity of the SAN at SDC. The SAN at SDC is of 30 TB (Raw).
125 1 86 SAN Storage Capacity Please share the storage capacity in SAN requried at DR Site. The asked storage is of 30 TB (Raw) at DR scalable upto 60 TB (Raw).
126 1 Section 6.5.11 85
Existing Application Software at DC suggest selection of CAS tech
Stack in favour of Tech Stack - 2 (Microsoft). Does Rajasthan Police have any preference for tech stack adopted for the solution?
No. The previous selected SI proposed and deployed MS stack as mentioned in
the RFP.
127 1
Annexure IV, Section
6.5.11 86
Table no. 8 Access switch warranty date is mentioned as "26 May
2111" Please confirm the correct date The date is correct.
128 1
Annexure IV, Section
6.5.11 86 Figure 10: "Proposed DR". The figure is missing It is requested to share the missing figure Refer clause 6.5.12 - figure 10 of volume I of amended RFP
129 1 6.5.11 85 Warranty upto - 30-Apr-15
Existing hardware warranty supplied by old SI is valid till April 15. What is SI scope of
warranty/period on existing hardware for new SI?
The warranty for the extended time period as envisaged in this RFP is under
bidder's scope, would be required to be provided by bidder.Refer clause 4.3.2
Table 2 of volume II of amended RFP
130 1 6.5.11 86 Existing Application Software at DC
Existing Hardware / software are based on Microsoft Stack provided by old SI. Is it
mandatory to quote Microsoft stack for seamless integration and investment protection?
As department had already procured Microsoft components/ licenses for data centre and
client. Please clarify
The previous SI has provided MS Stack for DC component. If the bidder wants
to change the stack the cost of changing the same should be incorporated in
commercial bid.
131 1 Clause: 6.5.11 85 Hardware at the DC
There is description multiple hardware that needs to be provisioned at the DC. However
its is also mentioned that Data center will be collocated in the State Data Center. The
following components have been used:
Kindly Clarify the following:
1) What are the common Datacenter Facilities that shall be available for use. Like power
cables, LAN cables, Seating etc. Please elaborate on the same
2) Kindly let us know if the SI has to also quote for the required power cables, power
sockets, LAN passive cabling, Racks etc that needs to be included in SI's scope of work Refer clause 6.5.10 of volume I of amended RFP.
132 1 6.5.11 85 Hardware at the DC Please provide serial no details along with passive components if any. Amended. Refer Annexure - IX- clause 6.10(a) of volume I of amended RFP
133 1 6.5.11 85
EMS Server HP BL460c G7 Window Server 2008 R2 Standard/Cent
7 30-Apr-15
These 7 EMS Servers are for information purpose only or is bidder required to use these
servers? The SI has to use the existing infrastructure available at DC & client locations
134 1 90 DR Architecture The page is blank and Suggested End User Connectivity. Please share the same. Amended. Refer clause 6.5.3 - figure 7 of volume I of amended RFP
135 1 6.5.12 DR Site 90 Figure 10: DR architecture: Please share the DR Architecture diagram as it is not there in the rfp doc. Refer clause 6.5.12 - figure 10 of volume I of amended RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
136 1 91 The replication from DC to DR site will happen through log-shipping. Please advise the software for log shipping is already procured by the department. No. To be provisioned by Bidder.
137 1 91 6.5.14 Co-located with CCTNS DR Site:
Please advise the cost of co-location at DC and DR shall be borne by the department
directly. No cost of co-location is associated with DC & DR
138 1 Section 6.5.15 91
NIC Delhi has provided space for 3 Racks for the establishment of DR
site at New Delhi. However Server Racks/ Blade chassis would be
provided by SI for DR based on the proposed BOM in next section.
As mentioned on page 91, DR site will be located in New Delhi and will be connected with
an MPLS/Leased link with the SDC at Jaipur. As per bill of Material of DR, there is no line
item for Server load Balancer and Global server load balancer. As per network
architecture the DC-DR failover is performed by Global Server load balancer, it is
mandatory to deploy global server load balancer in DR with at least qty of 1. The
application servers in DR are mentioned are 2, so it is required to have Server load
balancer also in DR for high availability of servers. In case of DC fails then server load
balancer and global server load balancer in DR will help to achieve required SLA.
The SI shall use Global Load Balancer and Server Load balancer as provided
by NIC Delhi. The compliance of SLA would be SI responsibility.
139 1 92 Software at DR Site:
Please advise if the SI need to provide the software as per list provided. Operating system
and DB licences are already procured by the department
The details of existing software licenses is available at 6.5.11 of volume I of
amended RFP. For existing and proposed hardware, additional licenses
required, if any and as applicable shall be provided by Bidder for end to end
deployment of the overall solution.
140 1 92 HIPS - 1 Please confirm if department is looking for unit rate for HIPS? The SI shall provide all required licenses for the proposed solution.
141 1 Clause: 6.5.15 91 Hardware at the DR Site
There is description multiple hardware that needs to be provisioned at the DC. However
its is also mentioned that Disaster Recovery site is collated with the common CCTNS DR
site (NIC Delhi), the
following components may be used commonly:
a) DR Site components (cooling, cabling etc.)
b) Rack space
c) Physical Security
d) WAN Link (DR-DC)
Kindly Clarify the following:
1) What are the common Datacenter Facilities that shall be available for use. Like power
cables, LAN cables, Seating etc. Please elaborate on the same
2) Kindly let us know if the SI has to also quote for the required power cables, power
sockets, LAN passive cabling, Racks etc that needs to be included in SI's scope of work Please refer clause 6.5.10 and 6.5.14 of volume I of amended RFP
142 1 93
38 locations from Jaipur west & Jodhpur West have been provided
equipped with client side hardware and would be taken over by SI.
We understand that the warranty and support for existing hardware at 38 pilot locations
shall be renewed by department. The cost shall be borne by the department. SI shall
maintain the hardware for contract period. Please confirm
Yes the cost would be borne by Bidder. For other details refer Annexure- IX
clause 6.10 & 6.5.16 of volume-I of amended RFP.
143 1 96 Paper & Toner
We suggest that consumables should be procured directly by the department as a best
practise. This shall be procured on actual basis as the cost of consumables shall be keep
on varying over the period of contract. No change in RFP
144 1 95 Workstation Please advise the use of workstation? Will it be used for offline functionality? It would serve the purpose of Offline Server at Police Station.
145 1 6.5.16 96 Generator (2.1 kVA)
Required capacity of Genset is 2.1 KVA, will it be sufficient enough to charge the 2 KVA
UPS, what type of additional load to be put on Genset in addition to IT component. Please
clarify
The Gen Set of 2.1 kva is sufficient to charge 2 Kva UPS. The same has been
achieved in other states.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
146 1 Clause: 6.5.16 93 Client/ User Locations
As per the RFP 38 locations from Jaipur west & Jodhpur West have been provided
equipped with client site hardware and would be taken over by SI,
However the Infrastructure present at these 38 sites covers only IT infrastructure details.
Kindly share the details (Make, Model and Quantity) of Non IT infrastructure also at these
sites for the following equipment's:
- Workstations
- UPS (2KVA)
- UPS (1 KVA)
- Generator (2.1 KVA)
- Switch 16 Port
- Digital Camera
- Electronic Pen
- Environment Control (AC)
- Computer Table
- Chair
- Fire Extinguisher
- Site Preparation (Networking, Earthing, Electrification with Power strips)
- White board (min 2 ft.X2 ft.) Refer Annexure- IX clause 6.10 & 6.5.16 of volume-I of amended RFP.
147 1 6.5.16 85 Existing Hardware at Client Location Please provide serial no details along with passive components if any. Amended. Refer Annexure - IX- clause 6.10(a) of volume I of amended RFP
148 1 96
Site Preparation (Networking, Earthling, Electrification with Power
strips) - 479
Please confirm the count includes all locations CIPA, Non-CIPA and higher offices where
site preparation is required. Refer clause 6.5.17 of volume I of amended RFP.
149 1 96
Client Location Scope
Police Station Non- CIPA 194
Higher Offices 330
As per Page 96, Site preparation is required ar 524 locations but as per Table 13:
Proposed Bill of Material (BoM) for Client locations- Site preparation asked is 479. Please
clarify Site preparation is to be done at 479 locations.
150 1 102
The LAN cabling/ Electric cabling covered under CIPA locations are
mostly found to be unstructured and would need to be upgraded to
meet the requirements of CCTNS application deployment and hence
up gradation of the same is proposed.
Please confirm if SI need to do site preparation at CIPA locations also.
As per Page 96, Site preparation at CIPA locations is not required.
Please clarify.
Please advise how many locations need to be upgraded for LAN and Electrical cabling
Site Preparation is not required at CIPA location, though if the particular CIPA
site need some upgradation in LAN cabling that should be done by Bidder at no
additional cost.
151 1 Annexure IV 97 CIPA phase II & HI Police Stations 1. Site Preparation - No
Since Bidder is not required to do site preparations for these Police Stations, kindly
confirm that existing Networking, Electrical cabling (including earthing) is in usable
condition & can be reused.
Site Preparation is not required at CIPA location, though if the particular CIPA
site need some upgradation in LAN cabling that should be done by Bidder at no
additional cost.
152 1 Annexure IV 98
HARDWARE (POLICE STATIONS) - CIPA phase I
1. CIPA Phase I 103 locations hardware is not in usable condition
2. Site Preparation - No
Since Bidder is not required to do site preparations for these Police Stations, kindly
confirm that existing Networking, Electrical cabling (including earthing) is in usable
condition & can be reused.
Site Preparation is not required at CIPA location, though if the particular CIPA
site need some upgradation in LAN cabling that should be done by Bidder at no
additional cost.
153 1 6.5.17 102 SI shall prepare a platform to install DG set at appropriate location.
Will department provide smooth surface for preparation of DG platform and also please
provide specification of plateform
The SI would be required to prepare the platform based on the dimension of DG
set to be supplied.
154 1 6.5.17 102
Site Preparation: The LAN cabling/ Electric cabling covered under
CIPA locations are mostly found to be unstructured and would need to
be upgraded to meet the requirements of CCTNS application
deployment and hence up gradation of the same is proposed.
Site preparation / up gradation of CIPA site (LAN. Electrical etc.) part of SI scope? Please
clarify, if yes please provide the detail scope
Site Preparation is not required at CIPA location, though if the particular CIPA
site need some upgradation in LAN cabling that should be done by Bidder at no
additional cost.
155 1 Clause: 6.5.17 102 Requirements at Client Location
Under the clause "Other requirements" it is mentioned for Site preparation that "The LAN
cabling/ Electric cabling covered under CIPA locations are mostly found to be
unstructured and would need to be upgraded to meet the requirements of CCTNS
application deployment and hence up gradation of the same is proposed. SI shall prepare
a platform to install DG set at appropriate location."
There are no details provided on the existing locations where the site infrastructure
Upgradation is required. Kindly share details of the Equipments at each CIPA locations so
that the scope is clear and appropriate solution is proposed.
Site Preparation is not required at CIPA location, though if the particular CIPA
site need some upgradation in LAN cabling that should be done by Bidder at no
additional cost.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
156 1 101 Lan Cabling
The Qty given is 479. 1. Does this mean we need to
do cabling for 479 points ? 2. How this figure 479 is arrived at ? Can we get NDL.
3.Technical specifications for standard of cabling required is not available in RFP.
4. RFP talks about Client Sysyems at Locations. Does this mean Desktop with Lan Point?
Amended.
1. The site preparation is to be done at 479 locations.
2. Please refer clause 6.5.17 of Volume I of amended RFP.
3. Refer Annexure-XI clause 6.12 of volume I of amended RFP.
4. Yes
157 1 95 Additional Requirements at Client Location to be purchased by SI
Client Systems = 2470 and Workstations =297 Do we need to provide LAN cabling for all
2470+297=2767 points Please refer clause 6.5.17 of Volume I of amended RFP
158 1
Anti Persistent Threat
(APT) specifications 105/211
The solution should be a dedicated appliance based solution for
AntiSpam security
To reduce the attack surface APT solutions must able to identify the advance threats
across all malicious applications including dropbox, skype, facebook and other apps.
Detection should not be limited to common protocols and must provide control over all
network traffic. One of the well known APT attack FLAME , The program is being used for
targeted cyber espionage in Middle Eastern countries and could record the skype
conversations. No change in RFP
159 1
Anti Persistent Threat
(APT) specifications
Volume I:Technical
and Functional
Requirment,Section
6.5.18, 106
files, do sandboxing of files and if the file is detected to have malicious
content, the mail should not be delivered to end user and a detailed
forensic analysis report should be made available This is OEM Specific clause ,We can do the same by blocking C&C communication No change in RFP
160 1
Anti Persistent Threat
(APT) specifications
page 107/211
The solution should be deployed in sniffing mode or as explicit MTA
means in blocking mode.
The APT solution functionalitys should not be limited to HTTP and SMTP protocol. The
specified clause is proprietary and only address the Advance threats over email
communication. No change in RFP
161 1
Anti Persistent Threat
(APT) specifications 107/212
The solution should be able to analyze links real time on incoming
mails and natively block malicious, phishing, Bot links.
The APT solution functionalitys should not be limited to HTTP and SMTP protocol. The
specified clause is proprietary and only address the Advance threats over email
communication. No change in RFP
162 1
Anti Persistent Threat
(APT) specifications 107/213
The solution should also determine if the mail is SPAM through
various detection techniques.
The APT solution functionalitys should not be limited to HTTP and SMTP protocol. The
specified clause is proprietary and only address the Advance threats over email
communication. No change in RFP
163 1
Anti Persistent Threat
(APT) specifications 107/214
The solution should be able to quarantine mails with suspicious files,
do sandboxing of files and if the file is detected to have malicious
content, the mail should not be delivered to end user and a detailed
forensic analysis report should be made available.
The APT solution functionalitys should not be limited to HTTP and SMTP protocol. The
specified clause is proprietary and only address the Advance threats over email
communication. No change in RFP
164 1 New specs NA Suggestion - APT integration with firewall
To enforce the inline protection against advance persistence threats and to safeguard
perimeter, APT solution should able to integrate with external firewall for policy
enforcement. RFP provides minimum specification and any value add feature are acceptable.
165 1
Anti Persistent Threat
(APT) specifications 105/211
The solution should be a dedicated appliance based solution for
AntiSpam security
To reduce the attack surface APT solutions must able to identify the advance threats
across all malicious applications including dropbox, skype, facebook and other apps.
Detection should not be limited to common protocols and must provide control over all
network traffic. One of the well known APT attack FLAME , The program is being used for
targeted cyber espionage in Middle Eastern countries and could record the skype
conversations. it is suggested to modify the clause as "The APT solution should be
dedicated appliance based solution and must address all the network applications
irrespective of port, protocols (not limited to HTTP, HTTPS, SMTP only). " No change in RFP
166 1
Anti Persistent Threat
(APT) specifications
page 107/211 107
The solution should be deployed in sniffing mode or as explicit MTA
means in blocking mode.
The APT solution functionalitys should not be limited to HTTP and SMTP protocol. The
specified clause is proprietary and only address the Advance threats over email
communication. It is suggested to dilute the specs and allow other OEM's to
participate and quote better solution. No change in RFP
167 1
Anti Persistent Threat
(APT) specifications 105/211
The solution should be able to analyze links real time on incoming
mails and natively block malicious, phishing, Bot links.
The APT solution functionalitys should not be limited to HTTP and SMTP protocol. The
specified clause is proprietary and only address the Advance threats over email
communication. It is suggested to dilute the specs and allow other OEM's to
participate and quote better solution. No change in RFP
168 1
Anti Persistent Threat
(APT) specifications 107/213
The solution should also determine if the mail is SPAM through
various detection techniques.
The APT solution functionalitys should not be limited to HTTP and SMTP protocol. The
specified clause is proprietary and only address the Advance threats over email
communication. It is suggested to dilute the specs and allow other OEM's to
participate and quote better solution. No change in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
169 1
Anti Persistent Threat
(APT) specifications 107/214
The solution should be able to quarantine mails with suspicious files,
do sandboxing of files and if the file is detected to have malicious
content, the mail should not be delivered to end user and a detailed
forensic analysis report should be made available.
The APT solution functionalitys should not be limited to HTTP and SMTP protocol. The
specified clause is proprietary and only address the Advance threats over email
communication. It is suggested to dilute the specs and allow other OEM's to
participate and quote better solution.
The SI could also provide the same feature through cloud based sandboxing in
integration with firewall & IPS for policy enforcement. Malware detection should
not be limited to HTTPS, HTTP, SMTP protocol.
170 1
Clause 6.5.18
(a) Anti Virus
Specifications 103
Since you had asked for Antivirus, Anti Persisttent Threat(APT), Mail
Security and Web Security .
Suggest to incorporate the Custom defense funcionality at the Anti Virus to have a full
fledged fool proof Anti-APT layered infrastructure in place. RFP provides minimum specification and any value add feature are acceptable.
171 1
Anti Persistent Threat
(APT) specifications 108
The solution should have URL sandboxing to prevent the point of
of click malicious URL link even clicked from outside of corporate
network or from any device like smart phone. Clause favour a single vendor
The SI could also provide the same feature through cloud based sandboxing in
integration with firewall & IPS for policy enforcement. Malware detection should
not be limited to HTTPS, HTTP, SMTP protocol.
172 1
Anti Persistent Threat
(APT) specifications 108
The solution should have support two factor Authentication for
Management Server. Clause favour a single vendor
Amended. Refer clause 6.5.18(a)- Anti Persistent Threat (APT) specifications-
Point 4 of amended RFP
173 1
Anti Persistent Threat
(APT) specifications 108 Suggested for Full Proof Security Solution
Suggest to incorporate the 80+ Protocols Support: monitors network activities that use the
Outside-in and inside-out direction:HTTP, FTP, SMTP, SNMP, IM ,IRC,DNS and P2P
protocols Internal direction :SMB ,Database protocol(MySQL,MSSQL,Oracle) RFP provides minimum specification and any value add feature are acceptable.
174 1
Anti Persistent Threat
(APT) specifications 108 Suggested for Full Proof Security Solution Mobile scan engine to detect mobile attack and support iOS, Andriod,Symbian,MS device RFP provides minimum specification and any value add feature are acceptable.
175 1
Anti Persistent Threat
(APT) specifications 108 Suggested for Full Proof Security Solution Anti Persistent Threat (APT) solution should be EAL 2 Certified… RFP provides minimum specification and any value add feature are acceptable.
176 1
Web Security
Specification 110
The solution should support policy enforcement for users even when
they access Internet outside the corporate network, this should be
enforced through an agent deployment on roaming endpoints. And this
solution should be on premises based, but not with the help of VPN or
complete traffic redirect to corporate network. Please clarify exception
This requirement is needed to enforce policies for users when they are roaming
and we do not want them to access malicious websites when they are roaming
and become source of infection.
177 1
Web Security
Specification 110
The agent on the roaming user machines should be tamperproof, for
example, the agent cannot be uninstalled by the user even with
admin rights to the system or the user cannot stop the services Please clarify exception
This requirement is absolutely mandatory as the agent which would be used to
redirect traffic of roaming users should not be tampered by end users.
178 1
Web Security
Specification 111
The solution should apply security policy to 100+ protocols in 15
categories. This includes the ability to allow, block, log, and assign
quota time for IM, P2P, and streaming media. Since the policy will be deployed over the protocols to allow,block,log etc functionalities. No change in RFP
179 1
Web Security
Specification 111
The solution should be able to fingerprint files, folders, databases
and prevent the information from being sent over outbound web
channel.
Fingerpriniting Works by looking for exact matches of whole or partial files. Data to be
protected is first collected in a variety of formats such as Microsoft Word files, Excel®
files, and PDFs, and is then fingerprinted with a
hashing algorithm to produce an index that can be deployed as part of a DLP
policy.Fingerprinting and Describing technologies
have limitations when addressing growing amounts of unstructured data and intellectual
property No change in RFP
180 1
Web Security
Specification
The solution must be present in the latest Gartner's leader quadrant
for Secure Web gateways. No change in RFP
181 1 Email Security 114
The solution should support image based spam detection capability,
such as the pornography images within the email and it allow
customer to adjust the sensitivity level. Clause favour a single vendor No change in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
182 1 Email Security
The solution should be able to fingerprint files, folders, databases and
prevent the information from being sent over outbound mails.
Fingerpriniting Works by looking for exact matches of whole or partial files. Data to be
protected is first
collected in a variety of formats such as Microsoft Word files, Excel® files, and PDFs, and
is then fingerprinted with a
hashing algorithm to produce an index that can be deployed as part of a DLP
policy.Fingerprinting and Describing technologies
have limitations when addressing growing amounts of unstructured data and intellectual
property No change in RFP
183 1 Email Security 115
The solution should perform image based filtering. It’s should use
sophisticated analytical algorithm to analyse image to determine
attributes that indicate the image may be of a pornographic or
nonpornographic
nature in known and unknown spams emails Clause favour a single vendor Amended. Refer clause 6.5.18(a)- Email Security - Point 4 of amended RFP
184 1 Email Security 115
The solution should have capability to analyse text inside image going
through email. Clause favour a single vendor No change in RFP
185 1 Basic Requirement 118
3. The service automation solution should be a unified solution
supporting provisioning, configuration management and compliance
assurance across servers, networks, databases and applications and
should support end to end full stack and dynamic server, network and
application provisioning. Solution should provide for future scalability
of the whole system without major architectural changes. Solution
should be open, distributed, and scalable and open to third party
integration.
Considering the objectives of RFP there is not much use of dynamic server, network and
application provisioning.
Our submisison is to please rephrase the clause as "The service automation solution
should be a unified solution supporting configuration management and compliance
assurance across servers & networks. Solution should provide for future scalability of the
whole system without major architectural changes. Solution should be open, distributed,
and scalable and open to third party integration." No change in RFP
186 1 Capacity Management 119
22. Should provide user friendly simulation modelling for eg: provide
automatic Queue Length calibration
Requirement is not very clear. Our submission is to please elaborate the requirement with
other examples of simulation too. Amended. Refer clause 6.5.18(b)- EMS Point 22 of amended RFP
187 1 Capacity Management 119
24. Should provide support for optimal allocation for dynamic
provisioning and well intgerated with Cloud Lifecycle Management, if
needed.
Proposed solution has been asked in a physical environment. Dynamic provisioning and
integration with cloud are not the outright objective of this RFP. Our submission is to
please remove this clause. No change in RFP
188 1 Capacity Management 119
25. Provide sophisticated cost modelling capabilities and chargeback
mechanism for Capacity management
Chargeback and cost modelling capability has been asked with in the clause. Are you
going to chargeback to multiple customer based on usage of IT infrastructure elements?
Please confirm. If not, to meet this clause there will be extra complexity and commercial
implications.
Our submission is to please remove this clause. No change in RFP
189 1
IT Service
Management 120
41. The Solution displays the complete ITIL process flow for Incident,
Problem, and Change Management through Service Management
Process Model (SMPM). The solution should have the capability to
automatically create a copy of the ticket to an archival server based on
conditions like after a particular date or every ticket/change or
assigned to a particular group etc. The solution should provide email
based interactions allowing ticket creation, update and approval of
request. The support person can interact with the end users through
chat in built and add those chat transcripts in the ticket. The solution
should give all the details related to a particular business services.
The system should have graphical interface to define, visualize and
update ITIL processes
The term " Service Management Process Model (SMPM)" is favoring a specific vendor.
Our submission is to rephrase the clause as "41. "The solution should provide email
based interactions allowing ticket creation, update and approval of request. The support
person can interact with the end users through chat in built and add those chat transcripts
in the ticket. The solution should give all the details related to a particular business
services. The system should have graphical interface to define, visualize and update ITIL
processes" Amended. Refer clause 6.5.18(b)- EMS Point 41 of amended RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
190 1
IT Service
Management 120
42. The solution should have Service Management Process Model in
built based on ITIL v3 best practices.
As stated above as well the tool/ terminology "Service Management Process Model
(SMPM)" is favoring one vendor.
Our submission is to either remove this clause or rephrase as "The solution should be
Pink elephant ITIL v3 certified and provides the ability to design processed based on ITIL
best practices." Deleted
191 1
IT Service
Management 121
55. Provide the ability to develop workflow for data level operations
like record create, update, modify and delete operation. Same
workflow could be executed for both Window and Web client.
Workflow is a capability that's used with in any service desk solution to define the process
flow for processes such as Incident, Problem, Change & SLA management. It has nothing
to do with Windows or Web client. Now a days everyone prefer to access service desk
solution via web client instead of a windows client as it provides more flexibility.
Considering that web based client is more flexible and does not require any configuration
to be done at client end, our submission is to remove Windows client and rephrase the
clause as "Provide the ability to develop workflow for data level operations like record
create, update, modify and delete operation. Same workflow could be executed for Web
client." No change in RFP
192 1
Incident/Problem
Management 121
58. Flexibility of logging incidents via various means - web interface,
client interface, phone, auto integration with EMS tools.
Now a days everyone prefer to access service desk solution via web client instead of a
windows client as it provides more flexibility.
Considering that web based client is more flexible and does not require any configuration
to be done at client end, our submission is to remove Windows client/ client interface and
rephrase the clause as "Flexibility of logging incidents via various means - web interface,
phone, auto integration with EMS tools." No change in RFP
193 1
Incident/Problem
Management 121 68. Should be able to implement a Follow the sun support.
Within the clause "Follow the Sun support" has been asked. Are you going to operate the
service desk from outside of India as follow the Sun is typically required if service desk is
being operated round the clock and for the same it will be managed from other countries
too. Please confirm.
If not, our submission is to please remove this clause. Follow the sun support means 24*7 support.
194 1
Incident/Problem
Management
69. Should be able to consolidated view/reports across locations while
maintaining localized views/reports.
Within other specifications it's been asked that proposed service desk solution should
provide a web based interface which means wherever the users may be; they will be able
to access the solution over the web.
Considering this, it's not required to store any reports locally across locations as reports
are always accessible over the web and can be even emailed to users if required.
Our submission is to remove this clause. No change in RFP
195 1
Business Service
Management Dash
Board and Analytics 124
113. These dashboards need to be dynamic that allows user to drag
and drop these metrics and create custom dashboards without any
coding.
Objective is of the requirement is to have business dashboards. Creation of dashboards
via "Drag and Drop" are favoring a specific vendor. Our submission is to rephrase the
clause as "113. The tool should provide the ability to create create custom dashboards
without any coding." No change in RFP
196 1
Business Service
Management Dash
Board and Analytics 125
117. The Dashboards should support rich formatting capabilities to
represent the data, this includes different chart formats and PDF.
Business dashboards are for real time visualization while the pdf is a report format. The
requirement in clause is ambigous. Our submission is to rephrase the clause as "117. The
proposed tool should support rich formatting capabilities to represent the data in reports,
this includes different chart formats and PDF." No change in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
197 1 Storage Monitoring 126-127
150. Disk Arrays
151. Detects failures on the disks and controllers
152. Monitors key performance metrics (controller utilization, response
time, cache, etc.)
153. Reports on data traffic and I/Os (physical disks, controllers,
LUNs, array)
154. Monitors the environment (temperature, fans, power supplies)
155. Detects fiber links problems (external and internal)
156. Generates instant reports on disk space consumption (total and
per volume, oversubscription, etc.)
157. Reports on the power consumption of the disk array (in Watts
and kWh)
158. Fiber Switches
159. Monitors the environment (temperature, fans, power supplies)
160. Monitors the fiber links (port, light, connection, speed, etc.)
161. Reports on the utilization of each fiber link (traffic, total amount of
data per hour or per day, bandwidth utilization)
162. Reports on the power consumption of the switch (in Watts and
kWh)
163. Tape Libraries
164. Backup and restore activity and performance
165. Detection of backup and restore errors
166. Devices and media
167. Log and database storage
168. Backup servers, services and daemons
These are generic requirements and storage monitoring features asked here can be met
with the bundled software that comes along with every OEM's hardware storage. It's also
specified in the RFP that Storage Hardware & Storage management Software (SMS)
already exists in the environment so please clarify does bidder needs to propose 3rd party
storage monitoring solution? Please confirm. No change in RFP
198 1 Workflow Automation 127
169. Tools should support workflows for leading 3rd party vendors
including virtualization and storage vendors.
170. Tool should support process, Data abstraction/ Workflow Reuse.
171. Platform and process upgrades should not require extensive
workflow updates.
172. Workflow execution should have both automatic and semi-
automatic modes of execution.
173. The tool should support a flexible architecture that seamlessly
incorporates high availability at a work-flow level.
These specifications are of Business Process Workflow which are not part of EMS/ NMS.
Our submission is to move this section and clauses outside of EMS/ NMS. No change in RFP
199 1
Batch Job and
Workload Automation 128
183. Solution should also Self Service functionalities to Business users
and presents a view of the workload services relevant to them so that
they can submit service request through a service catalog. The
proposed solution should also be in the Gartner Leader Quadrant
It's been asked with in the clause that proposed solution be a Leader in the Magic
Quadrant of Gartner. within RFP you have asked for other solution components as well
like performance management, network management, event management etc. and at the
same time it's been asked specifically for a particular module to be a Leader in the Magic
Quadrant of Gartner. Our submission is that if you are seeking a product/ solution to be a
leader in magic quadrent then you should also ask that all proposed products/ modules
should be a leader in magic quadrent otherwise this will be favoring specific vendor/s.
Please rephrase this clause as "183. Solution should also provide Self Service
functionalities to Business users and presents a view of the workload services relevant to
them so that they can submit service request through a service catalog." No change in RFP
200 1
Application
Performance
Management
End User Experience
Management 128
186. Software-as-a-Service (SaaS) deployment option for
Management Console
Requirement is not clear as in the previous clause it's been asked that it should be an on-
premise management console and as per RFP requirement all applications will be hosted
on-premise and management modules are also on-premise.
There is no requirement of Software-as-a-Service (SaaS) model. Our submission is to
remove this clause. No change in RFP
S.No Volume
Section No./
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RFP Content of RFP requiring Clarification Points of clarification required Clarifications
201 1
Application
Performance
Management
End User Experience
Management 128 195. Patch management over the web with appropriate user rights
Application patch management is altogether a separate discipline and falls either under
capability of patch management module or natively provided by application OEM's. Our
submission is to remove this clause. No change in RFP
202 1
Application
Performance
Management
End User Experience
Management 129 198. Simple SSL key logic for deployment Requirement is not clear. Please elaborate the requirement
The requirement is to follow the industry standard for SSL deployment
processes.
203 1
Application
Performance
Management
Performance Impact /
Overhead 129
201. Works with network TAPs, SPANs from switches or load
balancers, or can work with data provided by only Akamai or end-
users running javascript, depending on the customer's need
This clause is favoring a specific vendor. Our submission is to rephrase this clause as
"201. Works with network TAPs, SPANs from switches or load balancers depending on
the customer's need" Amended. Refer clause 6.5.18(b)- EMS Point 200 of amended RFP.
204 1
Application
Performance
Management
217. Can produce a full session transcript around impacted users,
showing all pages,with timings, errors and performance indicators as
forensic detail for application development to understand the source of
problems
This is favoring a specific vendor. Our submission is to rephrase the clause as "217. It
should also include bundled recording and playback tool so as to simulate the end-user
transaction. It should provide the ability to measure the performance of HTTP and HTTPS
requests including performance infor-mation for objects embedded in a Webpage. These
measurements should include a number of dimensions, including total response time,
client time, network time, server time, load time and resolve time." No change in RFP
205 1
Application
Performance
Management
Performance Behavior
Learning & Anomaly
Detection 130
218. Permits the exporting of one or more sessions with an easy
'export' mechanism for trouble ticketing
Exporting of one or more sessions is favoring a specific vendor. Our submission is to
rephrase the clause as "218. Permits viewing of one or more sessions via dashboards for
trouble ticketing" No change in RFP
206 1
Application
Performance
Management
Diagnostic Data
Capture & Granularity 130
225. Records every request/response pair, including all objects
delivered off origin or from Akamai
Are you a Akamai user? Reference to Akamai is there in multiple clauses. Our submission
is to rephrase the clause as "225. Records every request/response pair, including all
objects delivered off origin" Amended. Refer clause 6.5.18(b)- EMS Point 224 of amended RFP.
207 1
Application
Performance
Management
Deep dive application
diagnostics 130
229. Fast time to value with quick installation and integration among
the APM components (less than half day)
Every product has his own deployment cycle which varies from OEM to OEM. Our
submission is to rephrase the clause as "229. Fast time to value with quick installation and
integration among the APM components" No change in RFP
208 1
Application
Performance
Management
Deep dive application
diagnostics 130
231. Provide a common agent for all Java app servers and automatic
detection of application servers and versions
Agents are usually technology specific and is dependent on which Java app server is
being monitored. Asking for a single agent for all Java app server is favoring a specific
vendor. Our submission is to either remove this clause. No change in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
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RFP Content of RFP requiring Clarification Points of clarification required Clarifications
209 1
Application
Performance
Management
Deep dive application
diagnostics 131
237. Ability to drill down from real end-user issue to the line of code
without losing context (parameters, etc) without having to switch
consoles or using an external correlation engine
Every OEM provides different mechanisms or modules to meet the requirement. Since
objective is to drill down to the code level to isolate the problem; our submission is to
rephrase the clause as "237. Ability to drill down to the line of code that helps application
owner to troubleshoot" No change in RFP
210 1
Application
Performance
Management
Deep dive application
diagnostics 131
245. Ability to share diagnostics data with development without giving
them access to production monitoring system
This is favoring a specific vendor. Please remove this clause or rephrase this clause as
"245. It should provide a consolidated role based view of the monitored environment so as
to monitor and resolve performance issues across Database, Operating system ,
Application Servers , Webserver, Application and Transaction response." No change in RFP
211 1
EMS specifications
,Basic Requirements 117
The Service Management solution namely Service desk (incident and
problem mgmt), Change and Release, Asset, Service Request/Self
Service, Knowledge and Service level management should be built on
the same platform/code and leverage the same common, shared
configuration database with a unified architecture. The same platforms
should be used across all modules, requiring no complex integrations
to leverage the combined benefits offered by the integrated platform.
The solution should also have client automation tool.
This is suggested in interest of controlling the cost & TCO of project. Pls remove this
Client Automation requirement from the scope as its not desired to monitor at the client
level which will have an additional impact on the overall budget. No change in RFP
212 1
EMS specifications
,Capacity
Management 119
The Solution should be comprehensive in providing process-level and
workloads data collection capabilities including support for modelling
multi-tier application workloads
Request these requirements to be removed from EMS section and included as part of
"Batch Job and Workload Automation" specifications in a different section of the RFP. No change in RFP
213 1
EMS specifications
,Capacity
Management 119
Should provide user friendly simulation modelling for eg: provide
automatic Queue Length calibration
This clause is again vendor-restrictive as the properietary Queue Length calibration asked
is from a single vendor only, hence such terminology shall be removed from the RFP. Amended. Refer clause 6.5.18(b)- EMS Point 22 of amended RFP
214 1
EMS specifications
,Capacity
Management 119
Should provide support for optimal allocation for dynamic provisioning
and well intgerated with Cloud Lifecycle Management, if needed.
Request these requirements to be removed from EMS section and included as part of
"Cloud Lifecycle Management" specifications in a different section of the RFP. No change in RFP
215 1
EMS specifications
,Capacity
Management 119
Provide sophisticated cost modelling capabilities and chargeback
mechanism for Capacity management
Request these requirements to be removed from EMS section and included as part of
"Cloud Lifecycle Management" specifications in a different section of the RFP. No change in RFP
216 1
EMS specifications ,IT
Service Management 120
The Solution displays the complete ITIL process flow for Incident,
Problem, and Change Management through Service Management
Process Model (SMPM). The solution should have the capability to
automatically create a copy of the ticket to an archival server based on
conditions like after a particular date or every ticket/change or
assigned to a particular group etc. The solution should provide email
based interactions allowing ticket creation, update and approval of
request. The support person can interact with the end users through
chat in built and add those chat transcripts in the ticket. The solution
should give all the details related to a particular business services.
The system should have graphical interface to define, visualize and
update ITIL processes
This entire clause is again vendor-restrictive as the Service Management Process Model
asked is from a single vendor only, hence such terminology shall be removed from the
RFP. The chat functionality comes bundled with remote control functionality which comes
embedded with OS, thus this should be removed in the interest of controlling the TCO of
the project. Amended. Refer clause 6.5.18(b)- EMS Point 41 of amended RFP
217 1
EMS specifications ,IT
Service Management 120
The solution should have Service Management Process Model in built
based on ITIL v3 best practices.
This clause is again vendor-restrictive as the Service Management Process Model asked
is from a single vendor only, hence such terminology shall be removed from the RFP. Amended. Refer clause 6.5.18(b)- EMS of amended RFP.
S.No Volume
Section No./
Name/Clause No.
Page No. of
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RFP Content of RFP requiring Clarification Points of clarification required Clarifications
218 1
EMS specifications ,IT
Service Management 121
The solution should provide Live as well as Virtual Agent chat
capabilities to the End Users
This clause is again vendor-restrictive as the Virtual Agent chat capabilities asked is from
a single vendor only, hence such terminology shall be removed from the RFP. Amended. Refer clause 6.5.18(b)- EMS- Point 47 of amended RFP.
219 1
EMS specifications ,IT
Service Management 121
The solution should support social collaboration like Live Twitter
feeds, RSS feeds, Salesforce chatter feeds etc.
This clause is again vendor-restrictive as the social collaboration like Live Twitter feeds,
RSS feeds, Salesforce chatter feeds asked is from a single vendor only, hence such
terminology shall be removed from the RFP. No change in RFP
220 1
EMS specifications ,IT
Service Management 121
The solution should provide the functionality of executing searches to
the entire database. It should be possible to provide query criteria
using AND, OR conditions through Common Data Model database.
This allows the users to create and view workflows/reports based on
their needs rather than using only the set of workflows/reports
provided out of the box.
This clause is again vendor-restrictive as the Common Data Model database asked is
from a single vendor only, hence such terminology shall be removed from the RFP. Amended. Refer clause 6.5.18(b)- EMS- Point 56 of amended RFP.
221 1
EMS specifications,
Configuration
Management 123
Should Provide Service blueprints to describe functional and
deployment models for the Service definitions.
It is not clear what is the expectation? What is required from the EMS perspective. Please
give more details No change in RFP
222 1
EMS
specifications,Reporti
ng 125
Shoul d have ability to have a consolidated view of data collected from
different types of operations (E.g. - SLA compliance for a selected
business service, it's dependent SLAs, OLA and UPCs, it's changes
by priority, open incidents by priority and status, it's assets and
individual asset compliance, patches installed and compliance to
patches etc) and displayed in a universal portal.
This is suggested in interest of controlling the cost & TCO of project. Pls remove this
Client Automation requirement from the scope as its not desired to monitor at the client
level which will have an additional impact on the overall budget. No change in RFP
223 1
EMS specifications ,
Storage Monitoring 127
Reports on data traffic and I/Os (physical disks, controllers, LUNs,
array) Repharse the same as Reports on data traffic and I/Os (physical disks, controllers) No change in RFP
224 1
EMS specifications ,
Storage Monitoring 127 Monitors the environment (temperature, fans, power supplies)
This clause is again vendor-restrictive as the properietary language asked is from a single
vendor only, hence such terminology shall be removed from the RFP. No change in RFP
225 1
EMS specifications ,
Storage Monitoring 127 Detects fiber links problems (external and internal)
This clause is again vendor-restrictive as the properietary language asked is from a single
vendor only, hence such terminology shall be removed from the RFP. No change in RFP
226 1
EMS specifications ,
Storage Monitoring 127
Generates instant reports on disk space consumption (total and per
volume, oversubscription, etc.) Repharse the same as Generates instant reports on disk space consumption No change in RFP
227 1
EMS specifications ,
Storage Monitoring 127
Reports on the power consumption of the disk array (in Watts and
kWh)
This clause is again vendor-restrictive as the properietary language asked is from a single
vendor only, hence such terminology shall be removed from the RFP. No change in RFP
228 1
EMS specifications ,
Storage Monitoring 127
Reports on the utilization of each fiber link (traffic, total amount of data
per hour or per day, bandwidth utilization)
Repharse the same as Reports on the utilization of each fiber link (traffic, bandwidth
utilization) No change in RFP
229 1
EMS specifications ,
Storage Monitoring 127 Backup servers, services and daemons Repharse the same as Backup servers, services No change in RFP
230 1
EMS specifications ,
Storage Monitoring 127
The tool should support a flexible architecture that seamlessly
incorporates high availability at a work-flow level.
This is suggested in interest of controlling the cost & TCO of project. Pls remove this as
high avaialability at the workflow engine level is not required. No change in RFP
231 1
EMS specifications,
Batch Job and
Workload Automation 127-128 Batch Job and Workload Automation
Request these requirements to be removed from EMS section and included as part of
"Batch Job and Workload Automation" specifications in a different section of the RFP. No change in RFP
232 1 Basic Requirements 117
The Service Management solution namely Service desk (incident and
problem mgmt), Change and Release, Asset, Service Request/Self
Service, Knowledge and Service level management should be built on
the same platform/code and leverage the same common, shared
configuration database with a unified architecture. The same platforms
should be used across all modules, requiring no complex integrations
to leverage the combined benefits offered by the integrated platform.
The solution should also have client automation tool.
Rephrase the same as " The Service Management solution namely Service desk (incident
and problem mgmt), Change and Release, Asset, Service Request/Self Service,
Knowledge and Service level management should be built on the same platform/code and
leverage the same common, shared configuration database with a unified architecture.
The same platforms should be used across all modules, requiring no complex integrations
to leverage the combined benefits offered by the integrated platform." No change in RFP
233 1 Capacity Management 119
The Solution should be comprehensive in providing process-level and
workloads data collection capabilities including support for modelling
multi-tier application workloads Relocation of this specification No change in RFP
234 1 Capacity Management 119
Should provide user friendly simulation modelling for eg: provide
automatic Queue Length calibration Removal of this specification Amended. Refer clause 6.5.18(b)- EMS Point 22 of amended RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
235 1 Capacity Management 119
Should provide support for optimal allocation for dynamic provisioning
and well intgerated with Cloud Lifecycle Management, if needed. Relocation of this specification No change in RFP
236 1 Capacity Management 119
Provide sophisticated cost modelling capabilities and chargeback
mechanism for Capacity management Relocation of this specification No change in RFP
237 1
IT Service
Management 120
The Solution displays the complete ITIL process flow for Incident,
Problem, and Change Management through Service Management
Process Model (SMPM). The solution should have the capability to
automatically create a copy of the ticket to an archival server based on
conditions like after a particular date or every ticket/change or
assigned to a particular group etc. The solution should provide
email based interactions allowing ticket creation, update and approval
of request. The support person can interact with the end users through
chat in built and add those chat transcripts in the ticket. The solution
should give all the details related to a particular business services.
The system should have graphical interface to define, visualize and
update ITIL processes
Rephrase the same as " The Solution displays the complete ITIL process flow for Incident,
Problem, Change Management. The solution should give all the details related to a
particular business services. The system should have graphical interface to define,
visualize and update ITIL processes" Amended. Refer clause 6.5.18(b)- EMS Point 41 of amended RFP
238 1
IT Service
Management 120
The solution should have Service Management Process Model in built
based on ITIL v3 best practices. Rephrase the same as " The solution should be based on ITIL v3 best practices. " Deleted
239 1
IT Service
Management 121
The solution should provide Live as well as Virtual Agent chat
capabilities to the End Users Removal of this specification Amended. Refer clause 6.5.18(b)- EMS- Point 47 of amended RFP.
240 1
IT Service
Management 121
The solution should support social collaboration like Live Twitter
feeds, RSS feeds, Salesforce chatter feeds etc. Removal of this specification No change in RFP
241 1
IT Service
Management 121
The solution should provide the functionality of executing searches to
the entire database. It should be possible to provide query criteria
using AND, OR conditions through Common Data Model database.
This allows the users to create and view workflows/reports based on
their needs rather than using only the set of workflows/reports
provided out of the box.
Rephrase the same as " The solution should provide the functionality of executing
searches to the entire database. It should be possible to provide query criteria using AND,
OR conditions. This allows the users to create and view workflows/reports based on their
needs rather than using only the set of workflows/reports provided out of the box." Amended. Refer clause 6.5.18(b)- EMS- Point 56 of amended RFP.
242 1
Configuration
Management 123
Should Provide Service blueprints to describe functional and
deployment models for the Service definitions.
Its not clear what is the expectation ? What is required from the EMS perspective ? Pls
give more details. No change in RFP
243 1 Reporting 125
Shoul d have ability to have a consolidated view of data collected from
different types of operations (E.g. - SLA compliance for a selected
business service, it's dependent SLAs, OLA and UPCs, it's changes
by priority, open incidents by priority and status, it's assets and
individual asset compliance, patches installed and compliance to
patches etc) and displayed in a universal portal.
Rephrase the same as " Shoul d have ability to have a consolidated view of data collected
from different types of operations (E.g. - SLA compliance for a selected business service,
it's dependent SLAs, OLA and UPCs, it's changes by priority, open incidents by priority
and status, it's assets and individual asset compliance) and displayed in a universal
portal." No change in RFP
244 1 Storage Monitoring 127 Monitors the environment (temperature, fans, power supplies) Removal of this specification No change in RFP
245 1 Storage Monitoring 127 Detects fiber links problems (external and internal) Removal of this specification No change in RFP
246 1 Storage Monitoring 127
Reports on the power consumption of the disk array (in Watts and
kWh) Removal of this specification No change in RFP
247 1 Workflow Automation 127
The tool should support a flexible architecture that seamlessly
incorporates high availability at a work-flow level.
Removal of this specification or rephrase the same as " The tool should support a flexible
architecture." No change in RFP
248 1
Batch Job and
Workload Automation 127, 128 Batch Job and Workload Automation Relocation of these 10 lines of specifications No change in RFP
249 1 General EMS The newly procuring EMS should monitor existing hardware also ? Yes
250 1 6.5.18 b) EMS 130
Provid e a common agent for all Java app servers and automatic
detection of application servers and versions How many jvms are there? Please share the numbers of jvms. There is no Java App server as of now.
S.No Volume
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RFP Content of RFP requiring Clarification Points of clarification required Clarifications
251 1
Storage Management
Software (SMS)
i. Storage management software should protect the organization from
the risks of data loss and will help in reducing complexity, managing
costs and address compliance with data retention and availability
requirements.
ii. Storage Management Software should improve the business
continuity by
shortening backup and recovery times and maximizing application
availability with advanced data recovery management technologies.
iii. Storage Management Software should employ data duplication and
a hierarchy of storage to increase efficiencies and conserve resources.
iv. SMS should enhance data security with innovative access and
encryption
features.
v. SMS should help the department to adapt to changes within the IT
infrastructure
to minimize service disruptions and speed restorations and backups.
vi. SMS should increase the visibility into the data protection
environment by
providing advanced features for operational monitoring and historical
reporting.
vii. SMS should allow Host based replication and failover to IP based
network.
viii. SMS should be able to create, manage and protect file shares and
network application storage.
Request to please remove this clause. As you are looking for the host based replication ,
request you to please remove the SMS / DR Management Software features asked in the
RFP. This will not be used and waiste of investment. No change in RFP
252 1
Backup Management
Software- e 134
1) All backup/restore administration must be controlled by a
centralized master Woould you be needing High availablity on the master nodes?
Would prefer HA, it would also depend on DC design to be proposed by SI for
Server Services Management and SLA compliance.
253 1
Backup Management
Software-e 136 29) -- g) Postgres SQL on Linux and Windows We would request to remove the agent support expectation for postgres RFP provides minimum specification and any value add feature are acceptable.
254 1 137-211
Under Continues Data Protection and DR
Point 8
“Must have tight integration with traditional backup technologies
including
NetVault: Backup, Symantec Backup Exec, Symantec NetBackup ,
EMC Networker
or IBM TSM”
Please remove and replace with
Must have tight integration with traditional backup technologies
Point is restrictive, favouring a specific set of vendors, closing this from free, fair and open
competition. This clause prevents equal and fair opportunities to all players No change in RFP
255 1
Blade Chassis
specifications
Clause 3 - Ethernet IO
Module (10GB)
141
2 x 10 GBPS Ethernet switch with L2 and L3 capabilities, VM ready
support for 802.1Qbg standards. Each Switch should have 100GB
uplink cability and should be scalable to provide atleast 220GB uplink
capability. Switch configured should have following features like Non-
blocking architecture with wire-speed forwarding of traffic, Media
access control (MAC) address learning: automatic update, support of
up to 1,28,000 MAC addresses VRRP for Layer 3 router redundancy,
Layer 2 Trunk Failover to support active/standby configurations of
network adapter teaming on compute nodes, 802.1Q VLAN tagging
support on all ports, VLAN-based, MAC-based, and IP-based ACLs,
Support for IEEE 802.1p, IP ToS/DSCP, and ACL-based (MAC/IP
source and destination addresses, VLANs) traffic classification and
processing, IP v4 and IP v6 Layer 3 functions, VMready, Simple
Network Management Protocol (SNMP V1, V2, and V3)
This clause is vendor-restrictive as the properietary VMready asked is from a single
vendor only, hence such terminology shall be removed from the RFP.
VM ready supporting 802.1Qbg standard is already asked for the switch specification.
Amended. The term 'VM' has been changed to 'Virtual Machine' and may be
read as such wherever it appeared in the RFP.
S.No Volume
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RFP Content of RFP requiring Clarification Points of clarification required Clarifications
256 1
Should provide for the following Network Management
Capabilities for chassis internal switches:
• Management of network switches from a variety of vendors.
• Discovery, inventory, and status monitoring of switches.
• Graphical network topology views.
• Support for KVM, VMware virtual switches, and physical
switches.
• VLAN configuration of switches.
• Integration with server management.
• Per-virtual machine network usage and performance statistics
provided to VMControl.
• Logical views of servers and network devices grouped by subnet
and VLAN.
Network management functionality should be asked in as a part of NMS software or core
switch management software and Not as a part of chassis internal switch management;
Such features as mentioned here such as support for switches from Multiple vendors,
Network topology, support for virtual switches, VLAN configuration etc need not be
present within chassis internal switch and should be a feature of either Core ethernet
switch management OR a network management software.
Terms like VMControl is a OEM specific terminology ONLY used by specific vendor. Amended. Refer clause 6.5.19(g) Point 9 of volume I of amended RFP
257 1
Blade Chassis
specifications
Clause 11 -Storage
Management 143
Should provide for the following Storage Management
Capabilities for integrated storage:
• Discovery of physical and virtual storage devices.
• Support for virtual images on local storage across multiple
chassis.
• Inventory of the physical storage configuration.
• Health status and alerts.
• Storage pool configuration.
• Disk sparing and redundancy management.
• Virtual volume management.
• Support for virtual volume discovery, inventory, creation,
modification, and deletion
These are Storage Management specifications asked in the Blade Chassis. These
features are already been asked in the SAN storage specifications. Also, storage
management in the blade chassis is favouring to one particular OEM. Hence we request
to kindly remove this clause. Deleted
258 1
Blade Chassis
specifications
Clause 12 -System
Panel 143
LEDs on the front information panel that can be used to obtain the
status of the chassis Identify, Check log and the Fault LED.
Some OEM provide LCD on the chassis for fault detection and identification on the
chassis Amended. Refer clause 6.5.19(g) of volume I of amended RFP
259 1
Blade Servers
specifications
Clause 5 - Memory
protection support 143 ECC, Memory Mirroring, Memory Sparing
Since memory mirroring is a old feature of memory protection. Better or equivalent
features can also be provided.
RFP provides minimum specification and any value add feature are acceptable.
260 1
Blade Servers
specifications
Clause 7 - Disk Drives 144
2 x 200GB HS SATA MLC SSD Hard Disk Drive, Server
should support Hardware Raid controller supporting
Raid 0 and 1.
Rephrase to "2 x 200GB SATA SSD Hard Disk Drive, Server should support Hardware
Raid controller supporting Raid 0 and 1" Amended. Refer clause 6.5.19(h) Point 7 of volume I of amended RFP
261 1
Blade Servers
specifications
Clause 17 - USB 144
USB ports: one external. Two internal for embedded
hypervisor Rephrase to "USB ports: one external. One internal for embedded hypervisor" Amended. Refer clause 6.5.19(h) Point 17 of volume I of amended RFP
262 1
Data Base Server
(Rack) Processor/
CPU 144
Min. 4 x Intel Xeon E7 4820 (Eight Core) 2.0 GHz
processors with 24MB cache, 64bit technology or higher
Min. 4 x Intel Xeon E7 4820 (Eight Core) 2.0 GHz
processors with 24MB cache, 64bit technology or higher. Server should be scalable to 8
Processors. RFP provides minimum specification and any value add feature are acceptable.
263 1
Storage Area Network
(SAN) - Cache 145
16 GB Total Mirrored Cache for Disk IO Operations scalable to min 32
GB
16 GB Total Mirrored Cache for Disk IO Operations scalable to min 32 GB. Offered
storage array shall support the controller scalablity by adding more controllers RFP provides minimum specification and any value add feature are acceptable.
264 1
Storage Area Network
(SAN) - Host interface 145
For front-end host connectivity, the storage system should be
configured with sufficient number of 4/8Gbps FC ports or SAS port
with sufficient SAS links, so as to provide an aggregated total
bandwidth of at least 32Gbps across all the controllers
For front-end host connectivity, the storage system should be configured with sufficient
number of 8Gbps FC ports or so as to provide an aggregated total bandwidth of at least
32Gbps across all the controllers RFP provides minimum specification and any value add feature are acceptable.
265 1
Storage Area Network
(SAN) - Drive
interface 145
For back-end connectivity, the storage system should be configured
with sufficient number of 4/8Gbps FC ports or sufficient 6 Gbps of
SAS-II backend ports/ lanes across all the controllers so as to provide
an aggregated bandwidth of at least 16Gbps across all the controllers.
For back-end connectivity, the storage system should be configured with sufficient
number of 4/8Gbps FC ports or sufficient 6 Gbps of SAS-II backend ports/ lanes across all
the controllers so as to provide an aggregated bandwidth of at least 96 Gbps across all
the controllers. RFP provides minimum specification and any value add feature are acceptable.
S.No Volume
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RFP Content of RFP requiring Clarification Points of clarification required Clarifications
266 1
SAN specifications
shall have the
following
The storage array shall be configured with at least 16 GB cache
scalable to min 32 GB mirrored across two storage controllers for disk
I/O operations.
16 GB Total Mirrored Cache for Disk IO Operations scalable to min 32 GB. Offered
storage array shall support the controller scalablity by adding more controllers RFP provides minimum specification and any value add feature are acceptable.
267 1
The storage system should be scalable from 30 TB to 60 TB of raw
capacity using 40% on SAS drives and 60% on Near SAS or
equivalent drives using the same configuration as Quoted in this
tender. The Storage should have at least 4 ports of 4 Gbps Frontend
ports and 4 no’s of back end ports of 4 Gbps the storage array must
have the capability to do array based remote replication using FCIP or
IP
technology.
The storage system should be scalable from 30 TB to 60 TB of raw capacity using 40% on
SAS drives and 60% on Near SAS or equivalent drives using the same configuration as
Quoted in this tender. The Storage should have at least 4 ports of 8 Gbps Frontend ports
and 4 no’s of back end ports of 6 Gbps SAS, the storage array must have the capability to
do array based remote replication using FCIP or IP technology. RFP provides minimum specification and any value add feature are acceptable.
268 1
6.5.19 H-Blade
Servers 143
CPU: 2 x Intel Xeon six Core E5-4610 CPU @ 2.4 GHz or better and
expandable upto 4 processors.
2 x Intel Xeon six Core E5-4610 CPU @ 2.4 GHz or better and expandable upto 4
processors. Or 2 x AMD Opteron 6344 twelve core CPU @ 2.6 GHz or better No change in RFP
269 1
6.5.19 H-Blade
Servers 143 Chipset: Intel Chipset C600 Chipset: Intel Chipset C600/ AMD SR 5600 or better No change in RFP
270 1
6.5.19-DATA BASE
SERVER(RACK 144
Processor/CPU: Min. 4 x Intel Xeon E7 4820 (Eight Core) 2.0 GHz
processors with 24MB cache, 64bit technology or higher
Min. 4 x Intel Xeon E7 4820 (Eight Core) 2.0 GHz processors with 24MB cache, 64bit
technology or higher/ 4 x AMD Opteron 6380 (Sixteen Core) 2.5 GHZ processors with
16MB L2/16MB L3 Cache or Higher. No change in RFP
271 1
6.5.19-DATA BASE
SERVER(RACK 144 Chipset Intel 7500 Chipset or better Intel 7500 Chipset/AMD SR 5600 or better No change in RFP
272 1 Annexure IV Specification of L2 switch and Internal firewall are missing Request provide the technical specification of L2 switch and Internal firewall. Refer clause 6.5.20 (vi) & 6.5.19 (q) of amended RFP
273 1
Annexure IV, Section
6.5.19 ® 157 User / Consoles of KVM Switch is missing Please provide the User / Consoles numbers. It is 2X16 as mentioned in the clause 6.5.19-r of volume I of amended RFP.
274 1
L3 Core Switch - 48
Port 10/100/1000 -
Point 1 - 151 Core Switch with Internal Firewall
Firewall shall be separate from core switch. Firewall is an important network function
which should always be separate from switch. Firewall creates border between secured
and non-secured network and prevents attacks, while switch should not be exposed to
such attacks. Core switch should always be in secured/internal zone of firewall. No change in RFP
275 1
Core Switch - Point 3 -
L2 Features - 152
Support should have switching capacity of minimum 1.1 Tbps or
more
Switching capacity shall be min. 1 Tbps. 1 Tbps backplane capacity is more than sufficent
to cater the traffic requirements and will never be utilized with the currently asked
interfaces in chassis. Most OEM supports 1 Tbps capacity while making it 1.1 will
disqualify some of the leading brands making it favourable to only few brands. We
request you to give everyone equal and fair opportunity to participate. Amended. Refer clause 6.5.19-o - Point 3 of volume I of amended RFP.
276 1
Core Switch - Point 3 -
L2 Features - 152 Switch should have forwarding rate of minimum 720 Mpps or more
Switching capacity shall be 630 Mpps. 630 Mpps forwarding capacity is more than
sufficent to cater the traffic requirements and will never be utilized with the currently asked
interfaces in chassis. Most OEM supports 630 Mpps capacity while making it 720 will
disqualify some of the leading brands making it favourable to only few brands. We
request you to give everyone equal and fair opportunity to participate. Amended. Refer clause 6.5.19-o - Point 3 of volume I of amended RFP.
277 1
Core Switch - Point 3 -
L2 Features - 152 To support at least 50K MAC addresses / switch
We request for MAC address of 32KWe request for MAC address of 32K. 32,000 MAC
address is more than sufficent to cater the complete network. We request you to reduce it
to 32,0000 MAC to allow equal and fair participation for all OEM. Amended. Refer clause 6.5.19-o - Point 3 of volume I of amended RFP.
278 1
L3 Core Switch - 48
Port 10/100/1000 -
Point 1 - 151 Firewall shall be separate from core switch
Firewall is an important network function which should always be separate from switch.
Firewall creates border between secured and non-secured network and prevents attacks,
while switch should not be exposed to such attacks. Core switch should always be in
secured/internal zone of firewall. No change in RFP
279 1
Core Switch - Point 3 -
L2 Features - 152 Switching capacity shall be min. 1 Tbps
1 Tbps backplane capacity is more than sufficent to cater the traffic requirements and will
never be utilized with the currently asked interfaces in chassis. Most OEM supports 1
Tbps capacity while making it 1.1 will disqualify some of the leading brands making it
favourable to only few brands. We request you to give everyone equal and fair opportunity
to participate. Amended. Refer clause 6.5.19-o - Point 3 of volume I of amended RFP.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
280 1
Core Switch - Point 3 -
L2 Features - 152 Switching capacity shall be 630 Mpps
630 Mpps forwarding capacity is more than sufficent to cater the traffic requirements and
will never be utilized with the currently asked interfaces in chassis. Most OEM supports
630 Mpps capacity while making it 720 will disqualify some of the leading brands making
it favourable to only few brands. We request you to give everyone equal and fair
opportunity to participate. Amended. Refer clause 6.5.19-o - Point 3 of volume I of amended RFP.
281 1
Core Switch - Point 3 -
L2 Features - 152 We request for MAC address of 32K
32,000 MAC address is more than sufficent to cater the complete network. We request
you to reduce it to 32,0000 MAC to allow equal and fair participation for all OEM. Amended. Refer clause 6.5.19-o - Point 3 of volume I of amended RFP.
282 1 Chassis based switch with in-built redundancy (power supply)
We request that core switch shall meet the performance and port requirement and can be
physical chasis/logical chassis based. Moreover, physical chassis based architectures are
old technology, consumes more space and power while logical chassis are latest
technology which lots of CAPEX/OPEX savings and value adds. RFP provides minimum specification and any value add feature are acceptable.
283 1
Should be easily scalable. Should have modular architecture with Min
10 slots
which can be used for line cards.
We request that core switch shall meet the performance and port requirement and can be
physical chasis/logical chassis based. Moreover, physical chassis based architectures are
old technology, consumes more space and power while logical chassis are latest
technology which lots of CAPEX/OPEX savings and value adds. RFP provides minimum specification and any value add feature are acceptable.
284 1
d) Storage
Management Software
(SMS)
134
vii. SMS should allow Host based replication and failover to IP based
network.
This clause is specific to Host based replication software, requirement for same is also
mentioned in RFP on page 139. Request to move this clause to relevent section Deleted
285 1
d) Storage
Management Software
(SMS)
134
viii. SMS should be able to create, manage and protect file shares and
network application storage.
SMS provides the protection of File share & the network appliance. Creating & managing
the same is not part of SMS. Request to amend the clause as
" SMS should protect the file share and the network appliance storage" No change in RFP
286 1
d) Storage
Management Software
(SMS)
134
ii. Storage Management Software should improve the business
continuity by shortening backup and recovery times and maximizing
application availability
with advanced data recovery management technologies.
Requesting for more clarity on this clause
No change in RFP
287 1
d) Storage
Management Software
(SMS)
134
Storage Management Software should employ data duplication and a
hierarchy of storage to increase efficiencies and conserve resources.
Requesting to remove this clause. Deduplication feature is offered by specific vendors,
IBM SAN Storage / Storage management software doesnot support data deduplication. No change in RFP
288 1
d) Storage
Management Software
(SMS)
134
SMS should be able to create, manage and protect file shares and
network application storage.
Requesting to remove this clause as Block level storage (SAN storage) is requested as a
part RFP No change in RFP
289 1
e) Backup Software
135
7. The tape format should be open standard MTF for Windows , and
CPIO for Unix /Linux for portability and independence.
Single vendor specific, For other bidders to quote request to amend the clause as "
backup software should supports the data restoration using the backup software client
and without the backup server" No change in RFP
290 1
e) Backup Software
136
Should have specific agents to perform “hot” backups from single
vender without any 3rd party integration. Database agent should have
support for below mentioned platform.
a) oracle on Windows/Linux and Unix
b) Informix on windows/Linux and Unix
c) Sybase on windows/Linux and Unix
d) DB2 on windows/Linux and Unix
e) MS SQL on window
f) MySQL on Linux and Windows
g) Postgres SQL on Linux and Windows
h) Ms Exchange on Windows
i) Lotus Notes in Windows/Linux and Unix
Industry leading backup software vendors provides the integrated solution to perform hot-
online backup of mentioned database, For open source databases will use 3'rd part
agents & its fully integrated with the backup software. For other vendors to quote pl
remove the single vendor clause from the requirement RFP provides minimum specification and any value add feature are acceptable.
291 1
Virtualized Backup
139
4. Offered solution must support Storage repository CIFS, SFTP, NFS
and FTP as target storage.
Leading backup software vendors supports the backup repository on CIFS, NFS &
direct/SAN attached storage. To make the clause generic & the other vendors to quote pl
remove SFTP & FTP as a target device
Amended. Refer clause 6.5.18(e)- Virtulized Back up - Point 4 of volume I of
amended RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
292 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
F) Server Load
Balancer 139
10/100/1000Mbps Ethernet Ports – minimum 4 ports and should
support 2x10Gig ports
As per the our understanding wrt the RFP SoW & throughput requirements, as well as
considering the future requirements, it is suggested to increase the ports in the Technical
Specifications.
SUGGESTED CLAUSE:
8 10/1000/1000 Mbps Ethernet Ports + 16 1 G (SFP based) + 2 10 G support.
Amended. Refer clause 6.5.19-f - server load balancer- Point 1 of volume I of
amended RFP
293 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
F) Server Load
Balancer 139 New Clause Request
Please elaborate the Virtualization functionality, that it should not taken as
SEGMENTATION feature.
ADC-VX/Virtualization feature is a specialized Application Delivery Controller (ADC)
hypervisor that runs multiple virtual
ADC instances on dedicated ADC hardware. ADC-VX is built
on a unique architecture that virtualizes the resources—including CPU, memory, network,
and acceleration resources. This specialized hypervisor runs fully functional virtual ADC
instances, each of which delivers ADC functionality just like a dedicated physical ADC.
Each virtual ADC instance contains a complete and separated environment of resources,
configurations and management.
Hence we would suggest you to kindly confirm the same.
SUGGESTED CLAUSE:
The proposed SLB should have ADC-VX/Virtualization feature.
Each virtual ADC instance contains a complete and separated environment of resources,
configurations and management.
The proposed device should have 5 Virtual Instances from Day 1 and scalable upto 24
Virtual Instances. RFP provides minimum specification and any value add feature are acceptable.
294 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
F) Server Load
Balancer 139 New Clause Request
Third party analysis agencies like Gartner ensures that the proposed Server Load
Balancer is tested & recognized worldwide in the respective domain area.
We recommended that SLB vendor has TAC suport center based out of INDIA only. This
would ensure that SLB vendors which are serious about Indian subcontinet business and
support requirements, would only be qualified.
We also suggest to elaborate more on the proposed SLB vendor qualification criteria like
number of successful Installations in India (Government projects) etc., Support
architecture, Industry Presense for more than 15 years which will reflect the OEM stability
& after-sales support mechanism in India.
SUGGESTED CLAUSE:
The proposed SLB vendor should be present in Gartner's Leader quadrant.
SLB vendor should have TAC in India & should have industry presense for more than 15
years. RFP provides minimum specification and any value add feature are acceptable.
295 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
F) Server Load
Balancer 139 New Clause Request
There are specific types of attacks like Cross site scripting, SQL Injection etc. which target
the web based portals. Looking at the project SoW & requirement, we would recommend
for a Dedicated Web Application Firewall which would safeguard the web based
applications from these kind of attacks by mitigating web based security threats and
vulnerabilities. Total Qty of Web Application Firewall should be as many number of Server
Load Balancers as part of solution.
SUGGESTED CLAUSE:
Dedicated ICSA certified Web Application Firewall appliance with minimum throughput: 2
Gbps. The DDoS protection solution and Web Application Firewall should be from same
OEM. RFP provides minimum specification and any value add feature are acceptable.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
296 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
F) Server Load
Balancer 140 Minimum of 5 Gbps throughput and scalable to 10 Gbps throughput.
Keeping in mind the increase in Infrastructure requirements for the application
reqquirements, it is highly recommended to have the increase in the scalability factor,
which will ensure that better Return of Investment also.
SUGGESTED CLAUSE:
Should support minimum 4 Gbps L7 throughput and upgradeable to 16 Gbps without
change in hardware or any new addition in hardware RFP provides minimum specification and any value add feature are acceptable.
297 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
F) Server Load
Balancer 140
Appliance should provide full ipv6 support and OEM should be IPv6
gold-certified.
OEM should be listed vendor for ipv6 phase-2 certification.
This clause is favoring to specific OEM. Hence would request you to remove this clause in
order to increase the competition.
SUGGESTED CLAUSE: Remove the clause
Amended. Refer clause 6.5.19-f - server load balancer- Point 6 of volume I of
amended RFP
298 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
F) Server Load
Balancer 140
The appliance should support server load balancing algorithms i.e.
round robin, weighted round robin, least connection, Persistent IP,
Hash IP, Hash Cookie, consistent hash IP, shortest response,
proximity, snmp, SIP session ID, hash header etc.
Please generalize this clause in order to increase the competition.
SUGGESTED CLAUSE:
The SLB should support the below metrics:
— Minimum Misses,
— Hash,
— Persistent Hash,
— Tunable Hash,
— Weighted Hash,
— Least Connections,
— Least Connections Per Service,
— Round-Robin,
— Response Time,
— Bandwidth, RFP provides minimum specification and any value add feature are acceptable.
299 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
F) Server Load
Balancer 140
Extensible policies (epolicies) scripts to implement business logic on
network without any changes in application code.
Please elaborate this clause. A framework for customizing application delivery should be
provided using user-written scripts, that provides the flexibility to control application flows
and fully meet business requirements in a fast and agile manner.
SUGGESTED CLAUSE:
The proposed framework enables to:
• Extend Server Load Balancer Fabric services with delivery of new applications
• Quickly deploy new services
• Mitigate application problems without changing the application
• Preserve infrastructure investment by adding new capabilities without additional
equipment investment RFP provides minimum specification and any value add feature are acceptable.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
300 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
F) Server Load
Balancer 140
The appliance should support multi port, scripted and custom health
check with content verification
Please elaborate this clause and mention the various health checks that are required in
the proposed SLB.
SUGGESTED CLAUSE:
The SLB should support the following Health Check Types:
---Link Health Checks,
— TCP Health Checks,
— UDP Health Checks,
— ICMP Health Checks,
— HTTP/S Health Checks,
— TCP and UDP-based DNS Health Checks,
— TFTP Health Check,
— SNMP Health Check,
— FTP Server Health Checks,
— POP3 Server Health Checks,
— SMTP Server Health Checks,
— IMAP Server Health Checks,
— NNTP Server Health Checks,
— RADIUS Server Health Checks,
— SSL HELLO Health Checks,
— WAP Gateway Health Checks,
— LDAP/LDAPS Health Checks,
--ARP Health Checks
--RTSP Health Checks
--SIP Health Checks
---Script-Based Health Checks RFP provides minimum specification and any value add feature are acceptable.
301 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
F) Server Load
Balancer 141
The appliance should have SSH CLI, Direct Console, SNMP, Single
Console per Cluster with inbuilt reporting.
Please generalize this clause in order to increase the competition.
SUGGESTED CLAUSE:
The proposed SLB should be accessable as per the following:
• Using the CLI,
• Using SNMP,
• Using the Browser-Based Interface,
• Using the Management Port,
Amended. Refer clause 6.5.19-f - server load balancer- Point 27 of volume I of
amended RFP
302 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
F) Server Load
Balancer 141
Appliance must support multiple configuration files with 2 bootable
partitions for better availability and easy upgrade / fallback.
This clause is favoring to specific OEM. Hence would request you to remove this clause in
order to increase the competition.
SUGGESTED CLAUSE: Remove the clause
Amended. Refer clause 6.5.19-f - server load balancer- Point 30 of volume I of
amended RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
303 1 Item No. F 139 New Clause Request
Please elaborate the Virtualization functionality, that it should not taken as
SEGMENTATION feature.
ADC-VX/Virtualization feature is a specialized Application Delivery Controller (ADC)
hypervisor that runs multiple virtual
ADC instances on dedicated ADC hardware. ADC-VX is built
on a unique architecture that virtualizes the resources—including CPU, memory, network,
and acceleration resources. This specialized hypervisor runs fully functional virtual ADC
instances, each of which delivers ADC functionality just like a dedicated physical ADC.
Each virtual ADC instance contains a complete and separated environment of resources,
configurations and management.
Hence we would suggest you to kindly confirm the same.
SUGGESTED CLAUSE:
The proposed SLB should have ADC-VX/Virtualization feature.
Each virtual ADC instance contains a complete and separated environment of resources,
configurations and management.
The proposed device should have 5 Virtual Instances from Day 1 and scalable upto 24
Virtual Instances. RFP provides minimum specification and any value add feature are acceptable.
304 1 Item No. F 139 New Clause Request
Third party analysis agencies like Gartner ensures that the proposed Server Load
Balancer is tested & recognized worldwide in the respective domain area.
We recommended that SLB vendor has TAC suport center based out of INDIA only. This
would ensure that SLB vendors which are serious about Indian subcontinet business and
support requirements, would only be qualified.
We also suggest to elaborate more on the proposed SLB vendor qualification criteria like
number of successful Installations in India (Government projects) etc., Support
architecture, Industry Presense for more than 15 years which will reflect the OEM stability
& after-sales support mechanism in India.
SUGGESTED CLAUSE:
The proposed SLB vendor should be present in Gartner's Leader quadrant.
SLB vendor should have TAC in India & should have industry presense for more than 15
years. RFP provides minimum specification and any value add feature are acceptable.
305 1 Item No. F 139 New Clause Request
There are specific types of attacks like Cross site scripting, SQL Injection etc. which target
the web based portals. Looking at the project SoW & requirement, we would recommend
for a Dedicated Web Application Firewall which would safeguard the web based
applications from these kind of attacks by mitigating web based security threats and
vulnerabilities. Total Qty of Web Application Firewall should be as many number of Server
Load Balancers as part of solution.
SUGGESTED CLAUSE:
Dedicated ICSA certified Web Application Firewall appliance with minimum throughput: 2
Gbps. The DDoS protection solution and Web Application Firewall should be from same
OEM. RFP provides minimum specification and any value add feature are acceptable.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
306 1
Blade
Chassis
Specification- g 141
2 x 10 GBPS Ethernet switch with L2 and L3 capabilities, VM ready
support for 802.1Qbg standards. Each Switch should have
100GB uplink cability and
should be scalable to provide atleast
220GB uplink capability. Switch configured should have
following
features like
Non-blocking architecture with wire-speed forwarding of traffic, Media
access control (MAC) address learning: automatic update,
support of up to 1,28,000 MAC addresses VRRP for Layer 3 router
redundancy, Layer 2 Trunk Failover to support active/standby
configurations of network adapter teaming on compute nodes, 802.1Q
VLAN tagging support on all ports, VLAN-based, MAC-based, and IP-
based ACLs, Support for IEEE
802.1p, IP ToS/DSCP, and ACL-based (MAC/IP source and
destination addresses, VLANs) traffic classification and processing, IP
v4 and IP v6 Layer 3 functions, VMready, Simple
Network Management Protocol (SNMP V1, V2, and V3) 1) We request to change the Switch capabilities to L2 or L3. 2 ) Each switch should 80 GB
uplink capability
Amended. The term 'VM' has been changed to 'Virtual Machine' and may be
read as such wherever it appeared in the RFP.
307 1
Blade
Chassis
Specification-g 143
Should provide support for multiple platforms in x86 and RISC/EPIC
servers within the same enclosure. We request to change it to X86/Risc/EPIC
Amended. Refer clause 6.5.19-g - Blade Chasis- Point 11 of volume I of
amended RFP
308 1
g. Blade Chassis
Specification
(Ethernet IO
Module (10GB)) 141
2 x 10 GBPS Ethernet switch with L2 and L3 capabilities, VM
ready support for 802.1Qbg standards. Each Switch should have
100GB uplink cability and should be scalable to provide atleast
220GB uplink capability. Switch configured should have following
features like
Non-blocking architecture with wire-speed forwarding of traffic,
Media access control (MAC) address learning: automatic update,
support of up to 1,28,000 MAC addresses VRRP for Layer 3
router redundancy, Layer 2 Trunk Failover to support
active/standby configurations of network adapter teaming on
compute nodes, 802.1Q VLAN tagging support on all ports,
VLAN-based, MAC-based, and IP-based ACLs, Support for IEEE
802.1p, IP ToS/DSCP, and ACL-based (MAC/IP source and
destination addresses, VLANs) traffic classification and
processing, IP v4 and IP v6 Layer 3 functions, VMready, Simple
Network Management Protocol (SNMP V1, V2, and V3)
802.1Qbg is virtual networking standard which is supported on vSwitches within the
Hypervisor. Physical switches need to support 802.1Qbg passthrough and 802.1Q
tagging. Request that physical specs specification be amended to support 802.1Q
standard so that vLAN can be tag on physical switch. Amended. The term 'VM' has been changed to 'Virtual Machine' and may be
read as such wherever it appeared in the RFP.
309 1
g. Blade Chassis
Specification
Page no. 142 (Power
Modules) 142
Redundant power modules t0 provide N+N or N+1 redundancy.
Power supplies configured should be 80 PLUS Platinum certified
and should provide 92% efficiency at 100% load.
Given specs are looking vendor specific So reuest you amend the clause as suggested so
that every reputated OEM can participate who are leaders in magic quadrat like Dell Amended. Refer clause 6.5.19-g - Blade Chasis- Point 6 of volume I of
amended RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
310 1
g. Blade Chassis
Specification
Page no. 142
(Network
Management) 142
Should provide for the following Network Management
Capabilities for chassis internal switches:
• Management of network switches from a variety of vendors.
• Discovery, inventory, and status monitoring of switches.
• Graphical network topology views.
• Support for KVM, VMware virtual switches, and physical
switches.
• VLAN configuration of switches.
• Integration with server management.
• Per-virtual machine network usage and performance statistics
provided to VMControl.
• Logical views of servers and network devices grouped by subnet
and VLAN.
Clause to be amend as:
Management of network switches from a variety of vendors.
• Discovery, inventory, and status monitoring of switches.
• Support for KVM, VMware virtual switches, and physical
switches.
• VLAN configuration of switches.
• Integration with server management.
Amended. Refer clause 6.5.19-g - Blade Chasis- Point 9 of volume I of
amended RFP
311 1
g. Blade Chassis
Specification
Page no. 142
(Virtualization
Management) 17
Should provide following Virtualization Management Capabilities
with integration to the Hypervisor manager:
• Support for VMware, Hyper-V, KVM
• Creates virtual servers.
• Edits virtual servers.
• Manages virtual servers.
• Relocates virtual servers.
• Discovers virtual server, storage, and network resources and
visualize the physical-to-virtual relationships.
Please remove the clause from the Blade Chasis H/W Specs.Virtualization management
feature willbe available from VMware/Windows HyperV. Deleted
312 1
g. Blade Chassis
Specification
(Storage
Management) 143
Should provide for the following Storage Management
Capabilities for integrated storage:
• Discovery of physical and virtual storage devices.
• Support for virtual images on local storage across multiple
chassis.
• Inventory of the physical storage configuration.
• Health status and alerts.
• Storage pool configuration.
• Disk sparing and redundancy management.
• Virtual volume management.
• Support for virtual volume discovery, inventory, creation,
modification, and deletion
Please remove the clause from the Blade Chasis H/W Specs.Storage Management
feature will be available from storage management interface.F36 Deleted
313 1
g. Blade Chassis
Specification
(System Panel) 143
LEDs on the front information panel that can be used to obtain
the status of the chassis Identify, Check log and the Fault LED
Request you amend the clause as"LEDs on the front information panel that can be used to
obtain
the status of the chassis Identify, Check log and the Fault LED/LCD Amended. Refer clause 6.5.19(g) of volume I of amended RFP
314 1
Blade Chassis
specifications
Clause 3 - Ethernet IO
Module (10GB)
141
2 x 10 GBPS Ethernet switch with L2 and L3 capabilities, VM ready
support for 802.1Qbg standards. Each Switch should have 100GB
uplink cability and should be scalable to provide atleast 220GB uplink
capability. Switch configured should have following features like Non-
blocking architecture with wire-speed forwarding of traffic, Media
access control (MAC) address learning: automatic update, support of
up to 1,28,000 MAC addresses VRRP for Layer 3 router redundancy,
Layer 2 Trunk Failover to support active/standby configurations of
network adapter teaming on compute nodes, 802.1Q VLAN tagging
support on all ports, VLAN-based, MAC-based, and IP-based ACLs,
Support for IEEE 802.1p, IP ToS/DSCP, and ACL-based (MAC/IP
source and destination addresses, VLANs) traffic classification and
processing, IP v4 and IP v6 Layer 3 functions, VMready, Simple
Network Management Protocol (SNMP V1, V2, and V3)
Request to remove Vmready support asked.
This clause is vendor-restrictive as the properietary VMready asked is from a single
vendor only, hence such terminology shall be removed from the RFP.
VM ready supporting 802.1Qbg standard is already asked for the switch specification.
Amended. The term 'VM' has been changed to 'Virtual Machine' and may be
read as such wherever it appeared in the RFP.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
315 1
Should provide for the following Network Management
Capabilities for chassis internal switches:
• Management of network switches from a variety of vendors.
• Discovery, inventory, and status monitoring of switches.
• Graphical network topology views.
• Support for KVM, VMware virtual switches, and physical
switches.
• VLAN configuration of switches.
• Integration with server management.
• Per-virtual machine network usage and performance statistics
provided to VMControl.
• Logical views of servers and network devices grouped by subnet
and VLAN.
Request to kindly remove this clause. Network management functionality should be asked
in as a part of NMS software or core switch management software and Not as a part of
chassis internal switch management; Such features as mentioned here such as support
for switches from Multiple vendors, Network topology, support for virtual switches, VLAN
configuration etc need not be present within chassis internal switch and should be a
feature of either Core ethernet switch management OR a network management software.
Terms like VMControl is a OEM specific terminology ONLY used by specific vendor.
Amended. Refer clause 6.5.19-g - Blade Chasis- Point 9 of volume I of
amended RFP
316 1
Blade Chassis
specifications
Clause 11 -Storage
Management 143
Should provide for the following Storage Management
Capabilities for integrated storage:
• Discovery of physical and virtual storage devices.
• Support for virtual images on local storage across multiple
chassis.
• Inventory of the physical storage configuration.
• Health status and alerts.
• Storage pool configuration.
• Disk sparing and redundancy management.
• Virtual volume management.
• Support for virtual volume discovery, inventory, creation,
modification, and deletion
Request to kindly remove this clause. These are Storage Management specifications
asked in the Blade Chassis. These features are already been asked in the SAN storage
specifications. Also, storage management in the blade chassis is favouring to one
particular OEM. Hence we request to kindly remove this clause. Deleted
317 1
Blade Chassis
specifications
Clause 12 -System
Panel
LEDs on the front information panel that can be used to obtain the
status of the chassis Identify, Check log and the Fault LED.
Rephasre to "LED/LCD on the front information panel that can be used to obtain the
status of the chassis Identify, Check log and faults on the LED/LCD display" Some OEM
provide LCD on the chassis for fault detection and identification on the chassis Amended. Refer clause 6.5.19(g) of volume I of amended RFP
318 1
Blade Servers
Specifications
-h 143
128GB DDR-3 LR DIMMS Memory Upgradeable to 768GB (24DIMMS
Slots) We request to change the scalablity to 1536 GB. RFP provides minimum specification and any value add feature are acceptable.
319 1
Blade Servers
Specifications
-h 143
Integrated Hardware Raid Controller to supports Hardware Raid RAID
0, 1 Integrated/Addon Hardware Raid Controller to supports Hardware Raid RAID 0, 1 Amended. Refer clause 6.5.19(h) of volume I of amended RFP
320 1
Blade Servers
Specifications-h
143
2 x Intel Xeon six Core E5-4610 CPU @ 2.4 GHz or better and
expandable upto 4 processors.
we request to provide option with 2 socket Intel Ivy bridge blades . Each server populated
with single E5 2695V2 CPU. RFP provides minimum specification and any value add feature are acceptable.
321 1
h. Blade Servers
Specifications
(USB) 144
USB ports: one external. Two internal for embedded
hypervisor
Support Three USB ports. SD card provision is there for Hypervisors.This clause is
seems vendor specific every OEM has different technology to match this feature.
Amended. Refer clause 6.5.19-h - Blade Server Poin 17 of volume I of
amended RFP
322 1
Blade Servers
specifications
Clause 5 - Memory
protection support ECC, Memory Mirroring, Memory Sparing
Rephrase to " ECC, Memory Mirroring or equivalent, Memory Sparing" or better Since
memory mirroring is a old feature of memory protection. Better or equivalent features can
also be provided. RFP provides minimum specification and any value add feature are acceptable.
323 1
Blade Servers
specifications
Clause 7 - Disk Drives 144
2 x 200GB HS SATA MLC SSD Hard Disk Drive, Server
should support Hardware Raid controller supporting
Raid 0 and 1.
Rephrase to "2 x 200GB SATA SSD Hard Disk Drive, Server should support Hardware
Raid controller supporting Raid 0 and 1" All vendors have different technology SSD drives
support. Option to be open for better or equivalent SSD drives also to be quoted. Amended. Refer clause 6.5.19(h) Point 7 of volume I of amended RFP
324 1
Blade Servers
specifications
Clause 17 - USB
USB ports: one external. Two internal for embedded
hypervisor
Rephrase to "USB ports: one external. One internal for embedded hypervisor" This
clause is vendor-restrictive as not all the vendors provide two internal USB ports.
Amended. Refer clause 6.5.19(h) Point 17 of volume I of amended RFP
325 1
Clause 13: Data Base
Server 145
Operating System:
Microsoft Windows Server 2008 R2, Red Hat Enterprise Linux 5 and
6, SUSE Linux Enterprise Server 10 and 11, VMware ESX
All the operating systems are mentioned in Data Base Servers, pls do clarify , which
operating system is required. One OS as per proposed solution.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
326 1
i. Data Base Server
(Rack)
(Certification) 144
OEM ISO 9001 Manufacturer, UL, FCC, RoHS and should be certified
on the supplied OS Version
Rephrase as OEM ISO 9001 Manufacturer/ UL/ FCC/RoHS and should be certified on the
supplied OS Version Amended. Refer clause 6.5.19(i) Point 15 of volume I of amended RFP
327 1
Data Base Server
(Rack) Processor/
CPU
Min. 4 x Intel Xeon E7 4820 (Eight Core) 2.0 GHz
processors with 24MB cache, 64bit technology or higher
Min. 4 x Intel Xeon E7 4820 (Eight Core) 2.0 GHz
processors with 24MB cache, 64bit technology or higher. Server should be scalable to 8
Processors. As the current DB server doesn’t have any future scalability in terms of
processor. As the DB server is going to be critical hence it is suggested to have the CPU
scalability. No change in RFP
328 1 SAN - j 145
2.1 16 GB Total Mirrored Cache for Disk 10 Operations scalable to
min 32 GB We request to change the cache to 32 GB per controller. RFP provides minimum specification and any value add feature are acceptable.
329 1 SAN 146
10) The storage system should be scalable from 30 TB to 60 TB of
raw capacity using
40% on SAS drives and 60% on Near SAS or equivalent drives using
the same
configuration as Quoted in this tender. The Storage should have at
least 4 ports of 4 Gbps Frontend ports and 4 no's of back end ports of
4 Gbps the storage array must
have the capability to do array based remote replication using FCIP or
IP technology.
The Storage should have at least 4 ports of 8
Gbps Frontend ports and 4 no's of back end ports of min 6 Gbps ;the storage array must
have the capability to do array based remote
replication using FCIP or IP technology.
RFP provides minimum specification and any value add feature are acceptable.
330 1
Storage Area Network
(SAN) -
3. Host interface
145
3.1 For front-end host connectivity, the storage system should be
configured with sufficient number of 4/8Gbps FC ports or SAS port
with sufficient SAS links, so as to provide an aggregated total
bandwidth of at least 32Gbps across all the controllers.
Request for Change:
For front-end host connectivity, the storage system should be configured with sufficient
number of 4/8Gbps FC ports or SAS port with sufficient SAS links, so as to provide an
aggregated total bandwidth of at least 64Gbps across all the controllers. RFP provides minimum specification and any value add feature are acceptable.
331 1
Storage Area Network
(SAN) -
4. Drive interface
(Page 145) 144
4.1 For back-end connectivity, the storage system should be
configured with sufficient number of 4/8Gbps FC ports or sufficient 6
Gbps of SAS-II backend ports/ lanes across all the controllers so as to
provide an aggregated bandwidth of at least 16Gbps across all the
controllers.
Request for Change:
For back-end connectivity, the storage system should be configured with sufficient
number of 4/8Gbps FC ports or sufficient 6 Gbps of SAS-II backend ports/ lanes across all
the controllers so as to provide an aggregated bandwidth of at least 96Gbps across all the
controllers. RFP provides minimum specification and any value add feature are acceptable.
332 1
Storage Area Network
(SAN) -
8. SAN specifications
shall have the
following 146
17. Should support hot-swappable physical drive raid array expansion
with the addition of extra hard disks
Request for Change:
Should support hot-swappable physical drive raid array/disk pool expansion with the
addition of extra hard disks No change in RFP
333 1 Blade Server 144 Operating system
OS in the Blade Server is not mentioned, pls do clarify on the Operating system to be
provided with the Blade server or the Existing Licenses are to be provided by department. Amended. Refer clause 6.5.19(h) Point 20 of volume I of amended RFP
334 1
j. Storage Area
Network (SAN)
(8.1) 145
The storage system should be scalable from 30 TB to 60 TB of raw
capacity using 40% on SAS drives and 60% on Near SAS or
equivalent drives using the same configuration as Quoted in this
tender. The Storage should have at least 4 ports of 4 Gbps Frontend
ports and 4 no’s of back end ports of 4 Gbps the storage array must
have the capability to do array based remote replication using FCIP or
IP technology
Now days all storage system come with minimum 8Gb frontend ports and 6 Gbps SAS
ports for backedn connectivity.Please allow 8 Gbps FC for frontend ports and 6 Gbps
SAS ports for backend. RFP provides minimum specification and any value add feature are acceptable.
335 1
j. Storage Area
Network (SAN)
(8.1) 145
Should be able to take "snapshots" of the stored data to another
logical drive on a different Disk/RAID Group for backup purposes
Request to amend the clause as Should be able to create "snapshots" on same logical
drive for backup purpose No change in RFP
336 1
j. Storage Area
Network (SAN)
(8.1) 145
16 GB Total Mirrored Cache for Disk IO Operations scalable to min 32
GB
Cache is critical for storage system , hence we request to increase the minimum cache
requirement to 32 GB. RFP provides minimum specification and any value add feature are acceptable.
337 1
j. Storage Area
Network (SAN)
(Raid Level
Supported) 145 0, 1, 5 / 6 Request you to amend the clause 0, 1/10, 5 / 6 RFP provides minimum specification and any value add feature are acceptable.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
338 1
Storage Area Network
(SAN) - Cache 145
16 GB Total Mirrored Cache for Disk IO Operations scalable to min 32
GB
16 GB Total Mirrored Cache for Disk IO Operations scalable to min 32 GB. Offered
storage array shall support the controller scalablity by adding more controllers As th
current Storage in Rajasthan SCRB is scalable to 4 controllers hence, the new storage
should also have the controller scalability. From the future load prospective controller
scalability should be there RFP provides minimum specification and any value add feature are acceptable.
339 1
Storage Area Network
(SAN) - Host interface
For front-end host connectivity, the storage system should be
configured with sufficient number of 4/8Gbps FC ports or SAS port
with sufficient SAS links, so as to provide an aggregated total
bandwidth of at least 32Gbps across all the controllers
For front-end host connectivity, the storage system should be configured with sufficient
number of 8Gbps FC ports or so as to provide an aggregated total bandwidth of at least
32Gbps across all the controllers 8 Gbps FC FE ports are standard and provided by all
the OEM's across industry. RFP provides minimum specification and any value add feature are acceptable.
340 1
Storage Area Network
(SAN) - Drive
interface
For back-end connectivity, the storage system should be configured
with sufficient number of 4/8Gbps FC ports or sufficient 6 Gbps of
SAS-II backend ports/ lanes across all the controllers so as to provide
an aggregated bandwidth of at least 16Gbps across all the controllers.
For back-end connectivity, the storage system should be configured with sufficient
number of 4/8Gbps FC ports or sufficient 6 Gbps of SAS-II backend ports/ lanes across all
the controllers so as to provide an aggregated bandwidth of at least 96 Gbps across all
the controllers. Request you to please increase the backend aggregated bandwidth to
atleast 96 Gbps across controllers. RFP provides minimum specification and any value add feature are acceptable.
341 1
SAN specifications
shall have the
following
The storage array shall be configured with at least 16 GB cache
scalable to min 32 GB mirrored across two storage controllers for disk
I/O operations.
16 GB Total Mirrored Cache for Disk IO Operations scalable to min 32 GB. Offered
storage array shall support the controller scalablity by adding more controllers As th
current Storage in Rajasthan SCRB is scalable to 4 controllers hence, the new storage
should also have the controller scalability. From the future load prospective controller
scalability should be there RFP provides minimum specification and any value add feature are acceptable.
342 1
The storage system should be scalable from 30 TB to 60 TB of raw
capacity using 40% on SAS drives and 60% on Near SAS or
equivalent drives using the same configuration as Quoted in this
tender. The Storage should have at least 4 ports of 4 Gbps Frontend
ports and 4 no’s of back end ports of 4 Gbps the storage array must
have the capability to do array based remote replication using FCIP or
IP
technology.
The storage system should be scalable from 30 TB to 60 TB of raw capacity using 40% on
SAS drives and 60% on Near SAS or equivalent drives using the same configuration as
Quoted in this tender. The Storage should have at least 4 ports of 8 Gbps Frontend ports
and 4 no’s of back end ports of 6 Gbps SAS, the storage array must have the capability to
do array based remote replication using FCIP or IP technology. As all the OEMs offers the
front ent ports at 8 Gbps and the backend ports of 6Gbps SAS. Request to kindly change
the same. RFP provides minimum specification and any value add feature are acceptable.
343 1 FC-IP Router
FCIP router are asked should be removed or to be provided if required. ALL OEM dsnt
require the FCIP Routers for the replication. Also, FCIP router is an older technology and
all the new generation SAN storage doesn’t requires FCIP router
If Bidder provides solution for DC-DR replication that does not require FC-IP
Router the same may not be supplied.
344 1
SAN Switch
(6) 148 Media Types : No single point of failure. Need clarity of media point Amended. Refer clause 6.5.19(m) Point 6 of volume I of amended RFP
345 1
SAN Switch
Page no.
148(Aggregate Switch
Bandwidth) 148 384 Gbps Maximum Request you to amend the clause as"192Gbps maximum RFP provides minimum specification and any value add feature are acceptable.
346 1
Technical &
Functional
Requirements / n.
Core Router 148
Modular Chassis, the architecture should be based on high
performance,
distributed / centralized forwarding architecture.
Request you to modify this clause "Modular Chassis, the architecture should be
based on high performance, distributed / centralized forwarding architecture with
Redundancy controller ". Considering the core router , its recommend the
hardware level resiliency to ensure continues operation. RFP provides minimum specification and any value add feature are acceptable.
347 1
Technical &
Functional
Requirements / n.
Core Router Should support Voice, Video, Security
Reqeust you to modify this clause as " Should support Voice, Video, Security traffic."
This is all about IP based traffic for WAN Amended. Refer clause 6.5.19(n) Point 1 of volume I of amended RFP
348 1
Technical & Functional
Requirements / n.
Core Router
Ethernet LAN Ports -> 3 x 10/100/1000/10000 Mbps Ethernet port. It
should support additional Gigabit Ethernet modules i.e. both
10/100/1000 or SFP type (upgradable )
Request you to modify this as "WAN router Ethernet LAN and WAN Ports -> 3 x 10
Gbps Ethernet port, populated with SR/LR transceiver as require sthe olution
from DAY 1 . It should support additional Gigabit Ethernet modules i.e. both
10/100/1000 or SFP type (upgradable ). Since DC and DR router mainly use for
MPLS connectivity for deliver higher performance or supporting higher WAN
bandwidth since the entire infrastructure at DC & DR asked for compatible with
10G enabled in RFP and provide 10 Gig WAN interface is not clear in terms of type
of interface As per industry standard recommend on fiber termination from ISP
link termination and LAN connectivity Amended. Refer clause 6.5.19(n) Point 1 of volume I of amended RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
349 1
Technical & Functional
Requirements / n.
Core Router
It should support the industries widest range of wired and wireless
connectivity options such as T1/E1, T3/E3, 3G, copper and fiber GE,
etc
Request you to modify this clause as "It should support the industries widest range of
wired connectivity options such as T1/E1, T3/E3, Ch-STM-1, STM-16, copper and
fiber GE, 10 Gig etc. Wireless feature i.e 3G etc. is more useful for branch for lower
bandwidth as backup connectivity at branch side. This is not recommend to be in
Core Router. Whereas Supporting of STM-1, STM-16 will be ensure the higher
bandwidth performance interface on router as multiple options to terminated the
higher bandwidth if ISP not able to provide the bandwidth over Ethernet. "3G" Deleted
350 1
Requirements / n.
Core Router 149 Should support AC and PoE, Power-supply options
Request you to modify this clause as "Should support AC Or DC Power-supply
options" RFP provides minimum specification and any value add feature are acceptable.
351 1
Technical & Functional
Requirements / n.
Core Router 4.Should support 3G standards High-Speed Packet Access (HSPA)
Request you to delete this clause. Wireless feature i.e 3G etc. is more useful for branch
for lower bandwidth as backup connectivity at branch side. This is not recommended to
be in Core Router "3G" Deleted
352 1
Technical & Functional
Requirements / n.
Core Router
5. Voice & Video DSP support :
Voice & Video DSP support
Support Voice interface i.e. FXS, FXO, PRI, BRI
Request you to delete this clause. Video DSP is specific to OEM and the DC and DR
router mainly use for MPLS connectivity for deliver higher performance or supporting
higher WAN bandwidth since the entire infrastructure at DC & DR asked for compatible
with 10G enabled in RFP . The WAN router use to provide to connect multiple branches
over WAN or MPLS cloud so running the multiple service will degrade the actual routing
performance on core router and the voice gateway is always recommended as separate
router to deploy as voice gateway. Its not s recommend to run the Voice service in core
router r router Amended. Refer clause 6.5.19(n) Point 3 of volume I of amended RFP
353 1
Technical & Functional
Requirements / n.
Core Router
7. Bandwidth Optimization: The following bandwidth
optimization features should be there:
Dial-Backup
Dial-on-Demand
Inactivity timeouts
Request you to delete this clause. Dial-Backup and Dial on demond maily use for
small branch end connectivty where it doesn't required in core router. Deleted
354 1 n. Core Router 149
Ethernet LAN Ports -> 3 x 10/100/1000/10000 Mbps Ethernet port. It
should support additional Gigabit Ethernet modules i.e. both
10/100/1000 or SFP
type (upgradable ) Please clarify whether fiber or copper ports are required . Amended. Refer clause 6.5.19(n) Point 2 of volume I of amended RFP
355 1 n. Core Router 149
Ethernet LAN Ports -> 3 x 10/100/1000/10000 Mbps Ethernet port. It
should support additional Gigabit Ethernet modules i.e. both
10/100/1000 or SFP
type (upgradable )
10000 Mbps ethernet cannot negotiate with 10 Mbps ethernet port ,Please mention the
details regarding the no of ports required(no of 10/100/1000 ports & no of 10G ports) Amended. Refer clause 6.5.19(n) Point 2 of volume I of amended RFP
356 1
L3 /Core Switch (48
Ports 10/100/1000) 152
2/c. Support for 10GbE Ports for uplinking the distribution
switches/access switches / Servers/ connectivity with network
Request you to modify this clause as "Support for 10GbE Ports and 40 Gig for
uplinking the distribution switches/access switches / Servers/ connectivity with
network from DAY 1". Chassis or Core switch should support 40 Gig interface
which will ensure higher bandwidth interface supported by switch for future
scalability or need. RFP provides minimum specification and any value add feature are acceptable.
357 1
. L3 /Core Switch (48
Ports 10/100/1000) 3. Switch should have forwarding rate of minimum 720 Mbps or more
Request you to modify this . Request you to modify this clause as "Switch should have
forwarding rate of minimum 714 Mpps or more". The performance will varies from
OEM to OEM, The Non-blocking Architecture will ensure actual wired
perfromance. Amended. Refer clause 6.5.19(o) Point 3 of volume I of amended RFP
358 1
L3 /Core Switch (48
Ports 10/100/1000)
Support for high-performance routing with support for RIPv1, RIPv2,
OSPF,BGP
Request to modify this clause as "Should have high- routing protcocl RIPv1, RIPv2,
OSPF,BGP for IPv6 and IPv4 and MPLS from DAY 1". Availability advanced
routing will ensure the feature will be utilize when its required to enable on core
switch since this layer 3 switch. So it’s should have All advanced routing protocol
from DAY 1 RFP provides minimum specification and any value add feature are acceptable.
359 1 n. Core Router 149 Should support 6 High port density WAN interface Modules
Please clarify whether you want 6 nos of Wan interface ports or cards(Each card can have
1 or two or multiple ports ). The eqipment should support the specification through either means.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
360 1
o. L3 /Core Switch (48
Ports 10/100/1000) 151 Core Switch with internal firewall Internal firewall specification is not given Please clarify . No change in RFP
361 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
o. L3 /Core Switch (48
Ports 10/100/1000) 151
Should be easily scalable. Should have modular architecture with Min
10 slots which can be used for line cards.
4 Slots chassis is the best suitable switch for the requirement. As it has been asked for 48
Ports which can be provided through 1 or 2 slots rest of the slots can be left for future
scalability. RFP provides minimum specification and any value add feature are acceptable.
362 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
o. L3 /Core Switch (48
Ports 10/100/1000) 152 Multi-Link Trunking Link aggregation is the IEEE protocol which is generic for all the vendors. Amended. Refer clause 6.5.19(o) Point 3 of volume I of amended RFP
363 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
o. L3 /Core Switch (48
Ports 10/100/1000) 152 To support at least 2000 VLANs/switch As this is the core switch, Should support atleast 4000 Vlan/switch RFP provides minimum specification and any value add feature are acceptable.
364 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
o. L3 /Core Switch (48
Ports 10/100/1000) 152
Support should have switching capacity of minimum 1.1 Tbps or
more
As suggested above to reduce the switch to 4 slots, The backplane of 384 Gbps is
sufficient. Amended. Refer clause 6.5.19(o) Point 3 of volume I of amended RFP
365 1
6.5.19 Minimum
Technical
Specifications-
Hardware at DC & DR-
o. L3 /Core Switch (48
Ports 10/100/1000) 152 Switch should have forwarding rate of minimum 720 Mbps or more As per 384 GBPS switching capacity, the forwarding rate should be 280 Mpps. Amended. Refer clause 6.5.19(o) Point 3 of volume I of amended RFP
366 1 Section p.IDS/IPS 154
Support various deployment scenarios including Tap mode,
transparent mode,layer2, vWire & layer3 routed mode. IPS is a layer 2 device,no L3 routing mode support. Kindly remove this point. No change in RFP
367 1 Section p.IDS/IPS 154
The proposed solution must have modern malware protection that
identify unknown malicious files and execute them in a sandbox
environment to expose malicious behavior even if the malware has
never been seen .
Please remove the sandboxing capability required on the IPS, as it is not a feature for an
Network IPS The SI could also provide the same feature through cloud based sandboxing.
368 1 Section p.IDS/IPS 154
The proposed solution shall support sandbox behavior based
inspection and protection of unknown viruses and malware.
Please remove the sandboxing capability required on the IPS, as it is not a feature for an
Network IPS The SI could also provide the same feature through cloud based sandboxing.
369 1 Section p.IDS/IPS 154
Application usage control policies can be enforced using a
combination of the following parameters:
-Allow But Scan Please remove the sub point Allow but scan, not a standard feature of an NIPS. No change in RFP
370 1 p. IDS/IPS 154/211
1GBPS of threat prevention throughput (real time traffic) with IPS,
Gateway
Antivirus, Antispyware & Anti malware modules & signature enabled
from day one
IPS throughput is not inline to other network devices including application load balancer,
Firewall and may impact the application performance, it is highly recommended to modify
the clause as " 2 GBPS of threat prevention throughput (real time traffic) with IPS,
Gateway
Antivirus, Antispyware & Anti malware modules & signature enabled from day one
" RFP provides minimum specification and any value add feature are acceptable.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
371 1 Item No. P 154
High performance with low latency threat prevention solution must
provide hardware
(FPGA or ASIC) offloading of application level (L7) content processing
(IPS, Anti Virus, Anti
Spyware, Vulnerability Protection, File-type filtering, Data filtering)
The NIPS should be a dedicated appliance based solution not a part of Firewall or UTM
as there are limited IPS capabilities in the Firewall/UTM technologies in terms of security
capabilities, performance parameters, functionality feature set etc,.
In order to achieve Defense in Depth approach wrt the overall Security Infra, it is highly
recommended to have Firewall & NIPS from different OEM's as if the hacker is able to
circumvent/bypass/compromise one device OS, it should be stopped by the other
solution from Different make/Different OS. Kindly confirm the below:
Also the Firewall/UTM should be from different vendor as of NIPS solution.Third party
testing agencies like Common Criteria evaluation ensures that the proposed NIPS is
tested wrt the various Performance parameters and having secure/hardened operating
system to ensure the safety of the device itself. Hence we would request to kindly mention
the Common Criteria certification level (higher the EAL level, better the product evaluation
of IPS). The proposed IPS solution should be EAL 4+ certified.
SUGGESTED CLAUSE:
NIPS Product series should be minimum EAL 4+ Labs certified. The NIPS should be a
dedicated appliance not a part of UTM or Firewall module.
NIPS vendor should have direct TAC in India & should have industry presense for more
than 15 years.
Security solutions like Firewall, HIPS, APT, Web/Mail protection solution should be from
different OEM's as of NIPS. Also the Network & Security OEM's should be different. RFP provides minimum specification and any value add feature are acceptable.
372 1 Item No. P 154
1GBPS of threat prevention throughput (real time traffic) with IPS,
Gateway Antivirus, Antispyware & Anti malware modules & signature
enabled from day one
The IPS being very critical component in the Security Infrastructure especially for the
CCTNS project.
Crucial parameters like Throughput should be mentioed in the Technical Specifications in
order to size the device. Hence we would request you to kinldy mention the same along
with the Scalability factor in the proposed appliance (without changing the hardware) for
any future requirement. This will ensure better Return of Investment & lower TCO.
SUGGESTED CLAUSE:
The NIPS should have 4 Gbps throughput scalable to 12 Gbps (without changing the
Hardware). RFP provides minimum specification and any value add feature are acceptable.
373 1 Item No. P 154
Protection against a wide range of malware such as viruses, including
HTML and Javascript viruses, spyware downloads, spyware phone
home, Trojans, etc.
Please elaborate the protection against the emerging threats in detail, as there are many
types of attacks which are supposed to be protected by the proposed NIPS solution.
SUGGESTED CLAUSE:
The NIPS should be able to handle the attacks that can be divided into the following
groups:
• Worms and viruses
• Trojans and backdoors
• Client-side vulnerabilities
• IRC bots
• Spyware
• Phishing
• Anonymizers RFP provides minimum specification and any value add feature are acceptable.
374 1 Item No. P 154
Leverages SSL decryption to block viruses embedded in encrypted or
compressed traffic
Kindly allow the External SSL decryption Engine, which does the same functionality &
performance as the inbuilt one.
SUGGESTED CLAUSE:
NIPS should support for the protection against SSL based attacks. NIPS should support
built-in/External SSL decryption Engine for SSL Traffic decryption to support prevention of
encrypted attacks. Amended. Refer clause 6.5.19(p) of volume I of amended RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
375 1 Item No. P 154
Support various deployment scenarios including Tap mode,
transparent mode, layer2, vWire & layer3 routed mode
Please mention the NIPS Deployment Modes types which would be very essential while
placing the appliance in the network.
There are few attacks which target the Bandwidth Saturation while launching an attack.
These kind of attacks are not mitigated by On Premises NIPS/DDoS solution. Srubbing
Centre could be made in the Network, where the Traffic is diverted at the time of attack.
After cleaning the traffic, again it is sent back through the original route.
Hence, in case it is decided in future to build up an scrubbing centre, all the NIPS devices
should have support to integrate with that solution.
Please confirm that the NIPS Deployment Modes.
SUGGESTED CLAUSE:
Following Deployment Modes should be supported in the proposed NIPS:
1) In-line;
2) SPAN Port Monitoring;
3) Copy Port Monitoring;
4) local out-of-path;
5) Out-of-path mitigation (scrubbing center solution) RFP provides minimum specification and any value add feature are acceptable.
376 1 Item No. P 154
Protect the network against known and unknown threats including
vulnerability exploits and malware embedded in application traffic.
Please elaborate the protection against the emerging threats in detail, as there are many
types of attacks which are supposed to be protected by the proposed NIPS solution.
SUGGESTED CLAUSE:
The NIPS should be able to handle the attacks that can be divided into the following
groups:
• Server-based vulnerabilities:
— Web vulnerabilities
— Mail server vulnerabilities
— FTP server vulnerabilities
— SQL server vulnerabilities
— DNS server vulnerabilities
— SIP server vulnerabilities RFP provides minimum specification and any value add feature are acceptable.
377 1 Item No. P 154
Should able to scan for threats inside the application e.g. Deep packet
inspection inside Facebook, twitter & peer-to-peer applications.
These functionalities are not supposed to be mitigated by the NIPS, hence we would
request you to kindly remove this clause.
SUGGESTED CLAUSE: Remove the clause No change in RFP
378 1 Item No. P 154
Real-time stream-based inspection and not using file-based store-and-
forward techniques
Please elaborate more on this clause, as the proposed solution should not rely on static
signatures. The proposed NIPS should provide unique behavioralbased,
automatically generated, real-time signatures, preventing attacks that are not
vulnerabilitybased and zero-minute attacks such as: network and application floods,
HTTP page floods, malware propagation, Web application hacking, brute force attacks
aiming to defeat authentication schemes, and more—all without blocking legitimate users’
traffic and with no need for human intervention.
SUGGESTED CLAUSE:
The proposed NIPS should provide unique behavioralbased,
automatically generated, real-time signatures, preventing attacks that are not
vulnerabilitybased and zero-minute attacks. RFP provides minimum specification and any value add feature are acceptable.
379 1 Item No. P 154
For high performance with low latency the proposed solution must
provide all application level inspection in a single content engine (each
packet must only be inspected once even with all content inspection
features enabled)
Please generalize this clause in order to increase the competition.
SUGGESTED CLAUSE:
The NIPS device Latency should not be more than 60 micro seconds and should
be able to Detect and protect attacks in less than 18 seconds. No change in RFP
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380 1 Item No. P 154
The proposed solution must have modern malware protection that
identify unknown malicious files and execute them in a sandbox
environment to expose malicious behavior even if the malware has
never been seen
This clause is favoring to specific OEM. Hence would request you to remove this clause in
order to increase the competition.
SUGGESTED CLAUSE: Remove the clause The SI could also provide the same feature through cloud based sandboxing.
381 1 Item No. P 154
Zero-Day signature feed from APT Advanced Malware scanning
engine: capable of updating signature base for threats discovered in
APT advanced Malware scanning engine.
Please elaborate this clause. The Security Update Service should be able to deliver
immediate and ongoing signature updates, protecting against the latest network and
application security threats including worms, trojans, bots, and application vulnerabilities,
to safeguard your applications, network and users.
SUGGESTED CLAUSE:
The Security Update Service should consists of the following key service elements:
• 24/7 Security Operations Center (SOC) Scanning—Continuous threat monitoring,
detection, risk
assessment and filter creation for threat mitigation.
• Emergency Filters—Rapid response filter releases for high impact security events
through
Emergency Filters.
• Weekly Updates—Scheduled periodic updates to the signature files, with automatic
distribution
through the management appliance, or on-demand download from the OEM website
• Custom Filters—Custom filters for environment-specific threats and newly reported
attacks reported to the SOC. RFP provides minimum specification and any value add feature are acceptable.
382 1 Item No. P 154 New Clause Request
The attackers/hackers are using DDoS attacks that typically involve compromising into
thousands or Millions of machines across the Internet. After a successful break-in, the
“attacker”, or the malware acting on behalf of the attacker, installs specific DDoS tools or a
specific bot, allowing the attacker to control all these “burgled” machines to launch
coordinated attacks on the victim sites. These kind of attacks are highly dangerous as they
can shut down the service access to the end users or can further be used for advanced
persistance threats.
Hence, the seperate throughput for the DDoS protection has to be mentioned so that in
case of attack the legitimate users should not suffer while accessing the services. Please
confirm the below:
SUGGESTED CLAUSE:
The NIPS Should protect against DDoS attacks. The performance of the DDoS protection
should be minimum 10 Mpps apart from the NIPS throughput. RFP provides minimum specification and any value add feature are acceptable.
383 1 Item No. P 155
The proposed solution shall support sandbox behavior based
inspection and protection of unknown viruses and malware policy rule
creation based on interfaces zones, application identification, user
identification & threat prevention
This clause is favoring to specific OEM. Hence would request you to remove this clause in
order to increase the competition.
SUGGESTED CLAUSE: Remove the clause The SI could also provide the same feature through cloud based sandboxing.
384 1 Item No. P 155
The proposed solution shall delineate specific instances of peer2peer
traffic (Bittorrent, emule, neonet, etc.)
This clause is favoring to specific OEM. Hence would request you to remove this clause in
order to increase the competition.
SUGGESTED CLAUSE: Remove the clause Amended. Refer clause 6.5.19 (p) of volume I of amended RFP
385 1 Item No. P 155
The proposed solution shall delineate specific instances of instant
messaging (AIM, YIM, Facebook Chat, etc.)
This clause is favoring to specific OEM. Hence would request you to remove this clause in
order to increase the competition.
SUGGESTED CLAUSE: Remove the clause No change in RFP
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386 1 Item No. P 155
Firewall (Should support DoS and DDoS protection on any/all
interfaces)
The DDoS attacks are rising Day by Day and becoming more complicated Longer and
using multiple attack tools. There are many types of DoS/DDoS attack categories
(especially TCP FIN, TCP RESET, SYN + ACK, Frag etc.) which are not mentioned in this
clause. Kindly confirm the DDoS categories.
SUGGESTED CLAUSE:
Following DDoS categories must be detected by the proposed NIPS:
TCP SYN floods
TCP SYN+ACK floods
TCP FIN floods
TCP RESET floods
TCP Fragment floods
UDP floods
ICMP floods
IGMP floods RFP provides minimum specification and any value add feature are acceptable.
387 1 Item No. P 155
The proposed solution shall be able to create filters to control groups
of application based on category, sub category, technology, risk or
characteristics etc.
This clause is favoring to specific OEM. Hence would request you to remove this clause in
order to increase the competition.
SUGGESTED CLAUSE: Remove the clause No change in RFP
388 1 Item No. P 155
Application usage control policies can be enforced using a
combination of the
following parameters:
The NIPS is not supposed to do the Application usage control policies. Hence we would
request you to kindly remove this clause, in order to increase the competition.
SUGGESTED CLAUSE: Remove the clause No change in RFP
389 1 Item No. P 155
The proposed firewalls shall support DNS-based signatures to detect
specific DNS lookups for hostnames that have been associated with
malware
Please elaborate this clause. DNS Flood Protection, which can be used in the network-
protection policy, defends your network from zero-day DNS-flood attacks. These attacks
fill available DNS bandwidth with irrelevant traffic, denying legitimate users DNS lookups.
The attacks originate in the public network and threaten
Internet-connected organizations.
The DNS Flood profiles detect traffic anomalies and prevent zero-day, unknown, DNS
flood attacks by identifying the footprint of the anomalous traffic.
SUGGESTED CLAUSE:
The NIPS should be able to protect against the DNS Flood Protection types that include
the following DNS query types:
• A
• MX
• PTR
• AAAA
• Text
• SOA
• NAPTR
• SRV
• Other RFP provides minimum specification and any value add feature are acceptable.
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390 1 Item No. P 155
The OEM should ensure the delivery of the signature in 1 hour from
the time of inspection
Typically to handle sophisitcated attacks like DDOS, prefoessional Services from the OEM
are required, for mitigating these kind of complicated attacks. Hence kindly mention the
same.
SUGGESTED CLAUSE:
During the time of DDoS attack, Real time support, which should be available 24x7 would
be provided by directly by the OEM (with SLA defined) in order to mitigate the DoS/DDoS
attacks.
The System Integrator has to quote these services in their commercial proposal as well. RFP provides minimum specification and any value add feature are acceptable.
391 1 Item No. P 155
The proposed solution shall support PCAP downloads of specific
traffic sessions from the GUI from the logging screen
Please generalize this clause in order to increase the competition.
SUGGESTED CLAUSE:
Hardware based management appliance should be proposed that enables to
configure, modify, monitor, and
generate reports centrally for multiple NIPS. RFP provides minimum specification and any value add feature are acceptable.
392 1 Item No. P 155
The management solution must be capable of providing rich reports
based on application, users and threats or in any combination
Please generalize this clause in order to increase the competition.
SUGGESTED CLAUSE:
The management appliance should provide Historical security reporting engine, which
includes the following:
• Customizable dashboards, reports, and notifications
• Advanced incident handling for security operating centers (SOCs) and network
operating centers
(NOCs)
• Standard security reports
• In-depth forensics capabilities
• Ticket workflow management RFP provides minimum specification and any value add feature are acceptable.
393 1 Item No. P 155 New Clause Request
In many OEM's when the NIPS device is placed in HA (Active-Passive), the throughput of
the individual device becomes half. Hence we would request you to kindly clarify that the
throughput should not degrade when the NIPS devices are placed in HA environment.
This would ensure that the System Integrators/NIPS OEM's would size the box in terms of
througput requirements accordingly.
SUGGESTED CLAUSE:
NIPS Should support High Availability. The INSPECTED throughput of the appliance
should be same or more in case of High Availability (Active-Passive, Active-Active) mode
deployment. RFP provides minimum specification and any value add feature are acceptable.
394 1 Item No. P 155 New Clause Request
The Block actions should be elaborated i.e. At the time attack, the NIPS should have the
capabilities like Dropping the packet, Resetting the connection etc.
Please confirm the Block actions taken by NIPS.
SUGGESTED CLAUSE:
Following Block actions should be taken by NIPS in case of Attack:
1) Drop packet,
2) reset (source, destination, both),
3) suspend (source, src port, destination, dest port or any combination),
4) Challenge-Response for TCP,
HTTP and DNS suspicious traffic RFP provides minimum specification and any value add feature are acceptable.
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395 1 q. external firewall, 155/211
Next Generation Firewall system, with a capability of supporting at
least 2Gbps of Application Identification Enabled Firewall throughput
using 64 byte HTTP packet size,(not UDP 1518)
It is highly recommended to modify the clause as"Next Generation Firewall system, with a
capability of supporting at least 4 Gbps of Application Identification Enabled Firewall
throughput using 64 byte HTTP packet size,(not UDP 1518) RFP provides minimum specification and any value add feature are acceptable.
396 1 q. external firewall 155/211
Next Generation Firewall system, with a capability of supporting at
least 2Gbps of Application Identification Enabled Firewall throughput
using 64 byte HTTP packet size,(not UDP 1518)
Firewall throughput is not inline to other network devices including application load
balancer and may impact the application performance, it is highly recommended to modify
the clause as " Next Generation Firewall system, with a capability of supporting at
least 4Gbps of Application Identification Enabled Firewall throughput using 64
byte HTTP packet size,(not UDP 1518) " RFP provides minimum specification and any value add feature are acceptable.
397 1
s) Global Load
Balancer
Specifications 157
The appliance should have minimum 4 triple speed 10/100/1000 Mbps
Gigabit
copper ports and 2*10G SFP+ from day one.
As per the our understanding wrt the RFP SoW & throughput requirements, as well as
considering the future requirements, it is suggested to increase the ports in the Technical
Specifications.
SUGGESTED CLAUSE:
THE GSLB should be a dedicated solution and having 8 10/1000/1000 Mbps Ethernet
Ports + 16 1 G (SFP based) + 2 10 G support. Amended. Refer clause 6.5.19(s) - Point 2 of volume I of amended RFP
398 1
s) Global Load
Balancer
Specifications 157
The appliance should have 5 Gbps of system throughput from day one
and scalable to
10 Gbps throughput.
Keeping in mind the increase in Infrastructure requirements for the application
reqquirements, it is highly recommended to have the increase in the scalability factor,
which will ensure that better Return of Investment also.
SUGGESTED CLAUSE:
Should support minimum 4 Gbps L7 throughput and upgradeable to 16 Gbps without
change in hardware or any new addition in hardware RFP provides minimum specification and any value add feature are acceptable.
399 1
s) Global Load
Balancer
Specifications 157
Appliance should provide full ipv6 support and OEM should be IPv6
gold-certified.
OEM should be listed vendor for ipv6 phase-2 certification.
This clause is favoring to specific OEM. Hence would request you to remove this clause in
order to increase the competition.
SUGGESTED CLAUSE: Remove the clause Amended. Refer clause 6.5.19(s) - Point 4 of volume I of amended RFP
400 1
s) Global Load
Balancer
Specifications 157
GSLB solution should able to evaluate round trip time (RTT),
Persistence loss ration (PLR) and hop count for dynamic proximity
calculations.
Please generalize this clause in order to increase the competition.
Using GSLB with the client proximity metric, the optimal site for the end-client should be
selected. This is based on calculated shortest response time from site to site in GSLB
mode. The GSLB client proximity metric calculates the response time between each data
center site and end-client in Layer 7. The client proximity calculation provides better use of
bandwidth and time.
SUGGESTED CLAUSE:
Using GSLB with the client proximity metric should be based on calculated shortest
response time from site to site in GSLB mode.
The GSLB client proximity metric calculates the response time between each data center
site and end-client in Layer 7. RFP provides minimum specification and any value add feature are acceptable.
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401 1
s) Global Load
Balancer
Specifications 157 New Clause Request
Third party analysis agencies like Gartner ensures that the proposed Server Load
Balancer is tested & recognized worldwide in the respective domain area.
We recommended that SLB/GSLB vendor has TAC suport center based out of INDIA only.
This would ensure that SLB vendors which are serious about Indian subcontinet business
and support requirements, would only be qualified.
We also suggest to elaborate more on the proposed SLB/GSLB vendor qualification
criteria like number of successful Installations in India (Government projects) etc., Support
architecture, Industry Presense for more than 15 years which will reflect the OEM stability
& after-sales support mechanism in India.
SUGGESTED CLAUSE:
The proposed SLB/GSLB vendor should be present in Gartner's Leader quadrant.
SLB/GSLB vendor should have TAC in India & should have industry presense for more
than 15 years.
SLB and GSLB should be from same OEM. RFP provides minimum specification and any value add feature are acceptable.
402 1
s) Global Load
Balancer
Specifications 158
Weighted round robin,Weighted Least Connections,Administrative
Priority,
Geography,Proximity, Global Connection Overflow (GCO),Global
Least Connection (GLC),IP Overflow (IPO)
Please elaborate this clause.
SUGGESTED CLAUSE:
The Following GSLB metrics should be supported by the proposed solution:
--Session utilization capacity threshold
--CPU utilization capacity threshold
--Session available capacity threshold
--Geographical preference
--Network preference
--Weighted least connections
--Weighted response time
--Weighted round-robin
--Weighted random
--Availability
--Quality of service
--Minmisses
--Hashing
--DNS local
--DNS always
--Remote
--Persistence RFP provides minimum specification and any value add feature are acceptable.
403 1
s) Global Load
Balancer
Specifications 158
Should support USB based FFO link to synchronize configuration at
boot time of HA
This clause is favoring to specific OEM. Hence would request you to remove this clause in
order to increase the competition.
SUGGESTED CLAUSE: Remove the clause Amended. Refer clause 6.5.19(s) Point 12 of volume I of amended RFP
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404 1 Item No. s 157 New Clause Request
Third party analysis agencies like Gartner ensures that the proposed Server Load
Balancer is tested & recognized worldwide in the respective domain area.
We recommended that SLB/GSLB vendor has TAC suport center based out of INDIA only.
This would ensure that SLB vendors which are serious about Indian subcontinet business
and support requirements, would only be qualified.
We also suggest to elaborate more on the proposed SLB/GSLB vendor qualification
criteria like number of successful Installations in India (Government projects) etc., Support
architecture, Industry Presense for more than 15 years which will reflect the OEM stability
& after-sales support mechanism in India.
SUGGESTED CLAUSE:
The proposed SLB/GSLB vendor should be present in Gartner's Leader quadrant.
SLB/GSLB vendor should have TAC in India & should have industry presense for more
than 15 years.
SLB and GSLB should be from same OEM. RFP provides minimum specification and any value add feature are acceptable.
405 1 162 Please specify the number of access ports and uplinking ports
We understand that 16 ports are access ports for user connectivity. The switch should
have 4 GE fiber based ports for uplink as well which is not mentioned clearly. Pls confirm
the same.
The SI may configure the ports on the basis of project requirements. The
compliance of SLA would be SI responsibility.
406 1 162
For 16 ports of 1GE ethernet to work at full duplex speed, the
backplane/switching capacity should be min 32Gbps
We request to increase the switching capacity to 32 Gbps to get the full duplex wirespeed
performance in the 16 port switch. Amended as 32 GB. Refer clause 6.5.20(vi) of volume I of amended RFP
407 1
vi. 16 Port
Manageable L2 Switch 162 2. Switch Fabric: 3.2Gbps Forwarding Capacity
Request you to modify this clause as "Min 32 Gbps Forwarding Capacity". Since the
connectivity speed is asked 1000 Mbps in RFP. As the requirement for 16 x
10/100/1000 connectivity. For this the min non-blocking performance required as
16x2x1 Gig= 32 Gbps Switching capacity) Amended as 32 GB. Refer clause 6.5.20(vi) of volume I of amended RFP
408 1
vi. 16 Port
Manageable L2 Switch 163 12. Operating : 15% to 90% RH (Non-Condensing)
.Request you to modify this clause as "Operating : 15% to 90% RH (Non-Condensing/
Operating relative humidity)". Terminilogy veries from OEM to OEM Amended. Refer clause 6.5.20(vi) of volume I of amended RFP
409 1
vi. 16 Port
Manageable L2 Switch 162-163 Additional
Request you to add this clause "IEEE 802.1D Spanning Tree Protocol (STP) and IEEE
802.1W Rapid Spanning Tree Protocol (RSTP),LLDP, SNMPv1, v2c, Port
mirroring," This is required as most common feature used for manage switch No change in RFP
410 1
vi. 16 Port
Manageable L2 Switch Additional
.Request you add this clause "Swich should have 2 SFP Slot". Supporting of help in
feature for fiber uplink termination if its is required to connect two switch over
fibre link, This is recommend to add this clause No change in RFP
411 1
Section xi
and
Section xii 164 & 165 0f
211
Need of isolation transformer
not indicated in specification for
1 and 2 kVA UPS
At many site the condition of input neutral is bad and possibility to carry float voltage in out
put. Such case could be dangerous for human as well the sensitive Data center
equipments. An Isolation transformer prevents such issue by isolating input supply and
out put supply of UPS , Also same transformer will support to minimize harmonic
distortion specification of less then 3 % , This requirement shall be included Amended. Refer clause 6.5.20(xi & xii) of volume I of amended RFP
412 1
Section xi
and
Section xii 164 & 165 0f
211
Specification of Charging current
should be higher ( 12 to 15 A)
The row power availability and quality is un-predictable at many sites and creates
inadequacy of charging time . Such condition calls for higher battery capacity or shorter
charging time . This can be solved proactively by selecting UPS with Higher charging
currant of 15 A with adjustment in UPS . We propose higher specification for charging
current as mentioned . RFP provides minimum specification and any value add feature are acceptable.
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413 1 Clause: 6.5.20 161
Minimum Technical Specifications Requirement at Client Site
v. Generator Set 2.1 KVA
As per RFP the type of Fuel for Generator rating of 2.1 KVA asked is Petrol / Diesel.
However in such small ratings we do not get any Generators and also these engines are
Petrol Start- Kerosene Run. Getting the Kerosene for Generator refilling is not possible.
We suggest to please change the specifications and increase the rating of Generator to
appropriately meet the specifications No change in RFP
414 1 . Clause: 6.5.20 161
Minimum Technical Specifications Requirement at Client Site
v. Generator Set 2.1 KVA
As per RFP specifications of Generator set the following is required as accessories:-
. Fuel tank suitable for 8 Hrs of continuous running with necessary piping and fuel gauge,
drain valve, inlet and outlet connections
. Anti-vibration mounting pads
Diesel line 12 mm dia including beads flanger etc
engine
1981 with latest amendments and CPCB guidelines.
All these specifications shall not comply to for a Generator rating of 2.1 KVA. We suggest
to please change the specifications or increase the rating of DG set to appropriately meet
the specifications No change in RFP
415 1 Clause: 6.5.20 164
Minimum Technical Specifications Requirement at Client Site
x. Environment Control (Air-Conditioner)
The compressor type asked as per RFP is "Rotary". In 1.5 TR range of Split AC's this may
not be available. Kindly change the same to "Hermetic Scroll" compressor No change in RFP
416 1 Clause: 6.5.20 161
Minimum Technical Specifications Requirement at Client Site
x. Environment Control (Air-Conditioner)
As per RFP the following specifications has been asked:-
- Energy Efficiency Ratio (EER): 7.1 or Above
- BEE Star Rating: 3 - star or above
Request you to please ask for either EER or BEE Star rating and not both as both may
contradict each other with respect to star rating No change in RFP
417 1 Clause: 6.5.20 164
Minimum Technical Specifications Requirement at Client Site
xi. UPS 2kVA
As per RFP the following specifications has been asked:-
- Total Harmonic Distortion should be less than 3%.
- Support input voltage range of 160 V to 270 V.
- Power factor 0.8
Request you to please change the above to the following so that all reputed OEM's can
qualify:
- Total Harmonic Distortion should be less than 3% for linear load and 5% for non Linear
load.
- Support input voltage range of 180 V to 280 V.
- Power factor 0.7 No change in RFP
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418 1 Clause: 6.5.20 165
Minimum Technical Specifications Requirement at Client Site
xii. UPS 1kVA
As per RFP the following specifications has been asked:-
- Support input voltage range of 160 V to 270 V.
- Power factor 0.8
Request you to please change the above to the following so that all reputed OEM's can
qualify:
- Support input voltage range of 180 V to 280 V.
- Power factor 0.7 No change in RFP
419 1 6.5.20 159
Minimum Technical Specifications Requirement at Client Site.
Desktop
Operating System: Pre loaded Latest Windows OS with media & recovery disks for each
PC RFP provides minimum specification and any value add feature are acceptable.
420 1 6.5.20 (I)- Desktops 158 3. Cache: 6 MB or more L3 Cache.
Cache 4MB or more. Cache is the part of CPU, and processor equivalence is being
proved basis accrediting agency document. No change in RFP
421 1 6.5.20 (I)- Desktops 158
1. Processor: Intel Core i5 (Latest Generation) or more or equivalent
processor with cooling solution (CPU fan and heat sink) with latest
chipset. Where the processor is other than Intel Core i5, name of the
processor be specified and documentary evidence from an acceptable
accrediting agency (sysmark2007/2012, SPEC CPU 2006 rating with
8GB RAM {60% of SPECint_rate_base2006 plus 40% of
SPECfp_rate_ase2006}) be produced to confirm that the proposed
processor is rated either equal or higher.
Inclusion of AMD APU A10 (Latest Generation). Also consider the 3rd party accrediting
agencies (Basemark_CL or PC Mark score etc) to confirm processor equivalence or
better.
OR
Processor: Latest generation x86 Quad Core Intel/AMD processor with minimum 3.2 GHz
clock speed, 4MB Cache or higher.
Amended. Refer clause 6.5.20(i) of volume I of amended RFP
422 1 6.5.20 (I)- Desktops 158
4. Mother Board: Latest Intel Mother board, Minimum 3 PCI /Express
slots with x16 graphics port/4 serial ATA 3 GB/s ports.
It favours to only one CPU manufacturer. So we request you to change to Latest Intel
/OEM compatible Motherboard, Minimum 3 PCI /Express slots with x16 graphics port/4
serial ATA 3 GB/s ports. Amended. Refer clause 6.5.20 (i) of volume I of amended RFP
423 1 6.5.20 (i) 158 Cache: 6 MB or more L3 Cache. Cache: 4 MB or higher. No change in RFP
424 1 6.5.20 (i) 158
Mother Board: Latest Intel Mother board, Minimum 3 PCI /Express
slots with x16 graphics port/4 serial ATA 3 GB/s ports
Mother Board: Latest Intel /OEM compatible Motherboard, Minimum 3 PCI /Express slots
with x16 graphics port/4 serial ATA 3 GB/s ports Amended. Refer clause 6.5.20 (i) of volume I of amended RFP
425 1 6.5.20 (iii) 160 Duty Cycle-12000 Duty Cycle-50000 RFP provides minimum specification and any value add feature are acceptable.
426 1 6.5.20 (iii) 160 Missing Pls Incorporate RAM 256MB & Processor 800Mhz No change in RFP
427 1 6.5.20 (iv) 161 Max Resolution ( B&W )- 2400 dpi x 600 dpi Max Resolution ( B&W )- 1200 dpi x 1200 dpi No change in RFP
428 1 6.5.20 (iv) 161 First Print Out Time B/W - 7 Sec First Print Out Time B/W - 8 Sec No change in RFP
429 1 6.5.20 (iv) 161 Missing Pls Incorporate RAM 128MB & Processor 800Mhz & Duty Cycle - 50000 No change in RFP
430 1 Section No 6.5.20.v 162
Under the heading Ignition Type the specification mentioned is
"Magnetron Electric "
Since this is the name of a manufacturer and not the type it is requested that the
specification be changed to "Transistor Controlled Ignition". Also please note this will be
relevant to a Petrol genset only. In case of Diesel the type of Ignition will be "Compression"
ignition. No change in RFP
431 1 Section No 6.5.20.v 162
Under the heading "General" it is specified that the engine should be
double bearing on PTO
Since the capacity of the genset is only 2.1 kVA such a small genset does NOT require
double bearings on PTO. Hence please modify this to single / double bearing. No change in RFP
432 1 Section No 6.5.20.v 162
Under the heading "General" it is specified that the engine should
have cast iron sleeve
Since the capacity of the genset is only 2.1 kVA such a small genset with OHV
construction comes in a Aluminum Die Cast engine block and DOES NOT need a cast
iron sleeve. Hence we request that you please drop this item from the specifications. No change in RFP
433 1 Section No 6.5.20.v 162
Under the heading "Accessories" it is specified that the engine should
have Heavy Duty Radiator With Fan
Since Air Cooled engines have also been mentioned as acceptable in the specifications
we request that a clarification be mentioned here (Only with Water Cooled engine) The specification is for Air cooled engine.
434 1 Section No 6.5.20.v 162
Under the heading "Accessories" it is specified that there should be a
Lube Oil Pressure Gauge 0 Auto Trip on Low Oil Pressure
In case of a Petrol genset (which has also been listed as acceptable) this fault is taken
care of by a Low Oil Level Alert hence it is requested that a clarification be inserted as
under - Lube Oil Pressure Gauge / Low Oil Pressure / Level Alert (This will ensure that
Petrol gensets do not suffer any shortcoming.
Amended. Refer clause 6.5.20(v) of volume I of amended RFP
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435 1 Section No 6.5.20.v 162
Under the heading "Accessories" it is specified that
there should be Diesel line 12 mm dia including bends flanges etc
In a Petrol Genset there can be no Diesel line please amend this to say - Diesel / Petrol
line of suitable size.
Amended. Refer clause 6.5.20(v) of volume I of amended RFP
436 1 Section No 6.5.20.v 162
Under the heading "Accessories" it is specified that
Engine shall be vertical Single/multi cylinder 4 stroke type in
accordance with 1510002-
1981 with latest amendments
IS 10002 is a standard applicable for Diesel Engines only and hence irrelevant in case
Petrol genset is supplied. Please clarify
applicable in case of Diesel Engine only.
Amended. Refer clause 6.5.20(v) of volume I of amended RFP
437 1 General Who will bear the cost of Fuel for Genset? The Rajasthan Police would bear the recurring expenses of fuel for Gen Set.
438 1
Proposed Bill of
Material (BoM) for DR 92 L2 Switch Please provide detailed l2 Switch specifications. Please refer clause 6.5.20 (vi) of volume I of amended RFP
439 1
Proposed Bill of
Material (BoM) for DR 92 L2 Switch The L2 switch given in the BOM will be the DMZ switch or a separate dmz switch ? DMZ switch.
440 1
6.5.20 Minimum
Technical
Specifications
Requirement at Client
Site, vi. 16 Port
Manageable L2
Switch, Section 3.5 162 Switch Fabric
3.2Gbps Forwarding Capacity-According to port requirement 16X 1000 Mbps= 16000 for
full duplex 16000X2= 3200 Mbps or 32 Gbps, The switching fabric should be atleast 32
Gbps. Amended to 32 GB. Refer clause 6.5.20(vi) of volume I of amended RFP
441 1
6.5.20 Minimum
Technical
Specifications
Requirement at Client
Site, vi. 16 Port
Manageable L2
Switch, Section 5.1 162 QoS
802.1p (4 Queues)-The number of queues should be atleast 8, This is the general
requirement of QOS in managed switches to streamline the data traffic. RFP provides minimum specification and any value add feature are acceptable.
442 1
6.5.20 Minimum
Technical
Specifications
Requirement at Client
Site, vi. 16 Port
Manageable L2
Switch, Section 6.4.1 163 Temperature
Operating: 32° to 104°F (0° to 40°C)-As the switches are going to be installed at Police
stations in remote locations in Rajasthan. The temperature at Rajasthan may raise more
than 45 degree in most of the places in summer. RFP provides minimum specification and any value add feature are acceptable.
443 1
6.5.20 Minimum
Technical
Specifications
Requirement at Client
Site, vi. 16 Port
Manageable L2
Switch, Annexure IV,
Section 6.53 163 Operating
15% to 90% RH (Non-Condensing)-The RH Range should be high, As it may face high
humidity conditions in Raini season and very Low in summer season. RFP provides minimum specification and any value add feature are acceptable.
444 1 6.5.20 (i) 158
Processor: Intel Core i5 (Latest Generation) or more or equivalent
processor with cooling solution (CPU fan and heat sink) with latest
chipset. Where the processor is other than Intel Core i5, name of the
processor be specified and documentary evidence from an acceptable
accrediting agency (sysmark2007/2012 or SPEC CPU 2006 rating
with 8GB RAM {60% of SPECint_rate_base2006 plus 40% of
SPECfp_rate_ase2006} or Basemark_CL or PC Mark score etc) be
produced to confirm that the proposed processor is rated either equal
or higher
Processor: Intel Core i5 (Latest Generation) or more or equivalent processor with cooling
solution (CPU fan and heat sink) with latest chipset. Where the processor is other than
Intel Core i5, name of the processor be specified and documentary evidence from an
acceptable accrediting agency (sysmark2007/2012 or SPEC CPU 2006 rating with 8GB
RAM {60% of SPECint_rate_base2006 plus 40% of SPECfp_rate_ase2006} or
Basemark_CL or PC Mark score etc) be produced to confirm that the proposed processor
is rated either equal or higher. Amended. Refer clause 6.5.20(i) of volume I of amended RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
445 1 169 Inspection at district level
We strongly suggest department to kindly follow the best practice implemented under
CCTNS by various state. We recommend department to kindly do the inspection at Single
Central Warehouse as this is the practice adopted by other states & it'll help reducing the
cost else if department go for district wise location then SI need to arrange warehouse at
every district which will have a huge impact on overall value of the project. No change in RFP
446 1 General
Warehouse will be provided by Rajasthan Police in different Districts/ locations etc.?
Please confirm Wherever possible only space would be provided.
447 1 78 Figure 7: Suggested End User Connectivity The page is blank and Suggested End User Connectivity. Please share the same. Refer clause 6.5.3 - figure 7 of volume I of amended RFP
448 1 Section 6.5.6 82 The DR replication would happen through MPLS cloud
As per RFP understanding, the amount of the data replicated between DC and DR is very
high in volume and the WAN bandwidth proposed between DC and DR is 4 Mbps as
mentioned in the diagram. The business continuity is all depend on the timely movement
of applications and data between DC and DR. The low throughput and long data transfer
completion times can make DC-DR WAN replication difficult . "It is suggested to deploy
hardware based WAN optimization devices in DC and DR for faster replication od the
data and the throughput of the WAN optimization device should be 100 Mbps for future
scalability as well. No change in RFP
449 1 83
It would be required to deploy a separate server as Staging server
where all the new services are deployed on this staging server before
it is brought on to the production servers. Please advise the staging servers would be hosted in SDC only. Yes
450 1 6.51.5 91
Server Racks/ Blade chassis would be provided by SI for DR based
on the proposed BOM in next section Racks, Chassis not mentioned in the BOM, Is this is also in scope of SI for financial? Yes
451 1 Clause 6.6.1 176
Following are the Master Data requirements that need to be captured/
ported into the CCTNS system for it to kick start.
We request department to clarify;
1. The Master data required to be digitized , is it available in CIPA(soft copy) or it is
available in Hard Copies
2. What is the scope of Master Data to be digitized
The master data of CAS is being populated by SDA of NCRB. The utility for
Digitization and Migration of CIPA and non CIPA data is being provided by
NCRB. The SI is not required to create any master data for digitization.
452 1 Annexure - V 176 Data Capture and Application Integration
We request department to clarify;
1. Data Digitization premises will be given by Rajasthan Police.?
2. Digitization take place at one place in District.?
3. Infrastructure for Conducting Data Digitization will be provided by Rajasthan Police.?
1. Yes
2. Entry at District or Circle level depending on the availability of power and
space at Circle level.
3. The digitization infrastructure like computer, printer, scanner, manpower, etc
would be provided by Bidder.
453 1
Annexure V, Section
6.6.1 (a -if) 178 Integration other external databases
We understand external databases belong to other stakeholders. It is requested to confirm
that facilitation during integration will be done by Rajasthan Police The facilitation would be provided by Rajasthan Police.
454 1
Annexure V, Section
6.6.1 (b - i) 180
Data Digitization - Case File
It is mentioned that case file to be digitized.
Request confirm that meta data will be mutually decided by the Rajasthan Police and
bidder for digitization of case file at the time of implementation. Yes
455 1 183 Data Migration
Not mention whether client required Existing Mail Server data to be migrated on new
system. No migration of email data is required.
456 1
f) Deliver Training to
End Users 187
SI is required to install the CCTV cameras across all the training
locations and ensure that its feed is made available over the network.
The network connectivity for this purpose shall be provided by the
Rajasthan Police. SI is required to get approval of specifications of the
CCTV cameras prior to installation. For the purpose of payment
related to training, SI is required to submit the recording of the training
along with the invoice to the Rajasthan police.
We request department to clarify;
1. Please provide the specification of the CCTV Camera that is required to be installed at
the training center.
2. After Training is completed , CCTV Camera will be property of Rajasthan Police.?
3. Can servers in training Centres be used to store video files of CCTV.?
The specification would be finalized during implementation period based on the
suggestion by Bidder. The CCTV camera would continue to be the property of
SI. Yes, the server in SDC could be used for storing training videos.
457 1
i) Training
Effectiveness
Evaluation 189
Online Examination shall be administered by SI under the supervision
of competent Police officials (District e-Mission Team). Can LMS of Rajasthan Police will be used for this purpose. Yes.
458 1
i) Training
Effectiveness
Evaluation 189
Based on the above three steps the final passing certificate shall be
issued by the competent authority stating that the concerned trainee is
ready for using CAS Please clarify whether the certificate will be given by Rajasthan Police or SI. By competent authority of Rajasthan Police.
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
459 1
i) Training
Effectiveness
Evaluation 189
Minimum of 90% of trainees from each batch need to pass without
which SI shall be required to retake the training of failed candidates of
those batches.
We request department to clarify;
1. For the batch whose re-training is required , will that re-training will be of same scope
as of main training , or a capsule training can be planned
2. Once Re-training is given , will the batch again go under online exam ? If yes and if it
fails again then ?
3. Once re-training of batch is done and batch passes 100% payment will be released?
The scope of re-training would be same and assessment methodology would
also be same. Yes the payment for that batch would be released.
460 1
6.7.2 Overview of
Capacity Building
Scope, Section f) 187
SI is required to install the CCTV cameras across all the training
locations and ensure that its feed is made available over the network.
The network connectivity for this purpose shall be provided by the
Rajasthan Police. SI is required to get approval of specifications of the
CCTV cameras prior to installation. For the purpose of payment
related to training, SI is required to submit the recording of the training
along with the invoice to the Rajasthan police.
1.Please share the quantities of CCTV camera required per training location.
2. Kindly share the minimum technical specications for CCTV camera.
3. There will be recording server/ high end desktop and recording software required for
recording the feed. Please advise who shall provide the server and software. Kindly share
the minimum technical specications and quantities?
4. What is the duration of time the recording is to be saved?
5. Is department looking for live feed or recorded version.
5.The recording shall be submitted to Rajasthan Police in what media USB/DVD/Hard
disk? Please advise who shall provide the media. Will it be department asset?
The specification would be finalized during implementation period based on the
consultation with Bidder. The CCTV camera would continue to be the property
of SI.
461 1
6.7.2 Overview of
Capacity Building
Scope, Section i) 190
SI will be required to make all arrangements, including the software
for conducting online test, trainees’ attendance while premises and
infrastructure would be provided by Rajasthan Police.
We understand Rajasthan police has LMS solution and SI need to provide the online test
material, Rajasthan police shall provide the software for online assesement and
infrastructure for learning management system and training server. Please confirm our
understanding. Refer clause 6.7.2 (g) of volume I of amended RFP for details.
462 1 6.7.2 F 187
SI shall deliver training to the end users utilizing the infrastructure at
the District Training Centers. Role-based training for the senior
officers will be carried out at suitable location in the State by the
System Integrator.
Kindly clarify on "Suitable location in the state".
Do the Training centers have the required number of Desktops, connectivity, projectors,
white board, seating capacity, etc. for delivering the training?
The suitable location would be informed at later stage. The district training
centre are well equipped for delivery of trainings.
463 1 6.7.2d 186 Develop Overall Training Plan
Please provide the list of available training centre with available capacity across State.
Who will provide the training infrastructure? Refer clause 6.7.3 (c) Table 14 of volume I of amended RFP
464 1 6.7.2.g 188
Rajasthan Police has developed an online Learning Management
System for providing access
to all training content online….. The SI may take-over and improves
upon the existing application to suit the above requirements.
The pricing sheet does not include a separate component for LMS customization. Bidder
assumes that this cost will have to be integrated with the rest of the "CAS Customization
Costs". Please confirm. Yes.
465 1 6.7.2 I 189
To measure the effectiveness of all the end user trainings conducted
by SI as part of this project, SI shall be responsible for preparing the
set of questions, i.e. a question bank from which random questions
would be selected and uploaded for online test of the trainees,
Rajasthan Police or its nominated agencies/ representatives would
validate and approve the question bank. SI will be required to make all
arrangements, including the software for conducting online test,
trainees’ attendance while premises and infrastructure would be
provided by Rajasthan Police.
Kindly clarify on "SI will be required to make all arrangements, including the software for
conducting online test, trainees’". Will SI be given permission/access to incorporate the
related changes in existing LMS of Rajasthan Police, or should the SI propose a new
system for features such as "assessment" of trainees. If yes, will it be licensed one or open
source.
The LMS would be provided by Rajasthan Police. The customization of LMS to
meet future needs would be in SI scope.
466 1 196 Infrastructure provided to Police Training Institutions (CCTNS Project):
Please advise if the infrastructure is already provided to training centres or SI need to
procure the same.
Infrastructure for Training centre is not under the scope of SI. Rajasthan Police
would provide the same.
467 1 196
Infrastructure provided to Police Training Institutions (CCTNS Project):
- Internet Connectivity
Please confirm if SI need to provide the internet connectivity? If yes, please share the type
of internet connectivity and bandwidth requirement Connectivity at Training institution is not under scope of SI.
468 1 196
Details of infrastructure provided to Police Training Institutions (to be
considered for AMC)
Please share the warranty details of the existing hardware for training centres. Kindly
share the AMC, warranty details, date of installation, warranty and date of expiry of
warranty. Amended. Refer clause 6.7.3-(d) (ii) of volume I of amnended RFP
469 1 Page 196 196
ii. Details of infrastructure provided to Police Training Institutions (to
be considered for AMC)
For 3 KVA and 5 KVA UPS only Make is mentioned kindly share the following details:-
- Make, Model and Year of Manufacturing for both 3 KVA and 5 KVA UPS
- Make, Model and Year of Manufacturing of batteries for both 3 KVA and 5 KVA UPS
- Current AMC details for both UPS and Batteries Amended. Refer clause 6.7.3-(d) (ii) of volume I of amnended RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
470 1 6.7.4 F 199 Hindi Keyboard Usage and Typing training Is this training to be given to all the users/staff? Please clarify.
Sensitizing the trainee on usage of inscript based keyboard used for Hindi
typing would be in SI scope.
471 1 6.7.4 F 199 Is the typing training to be given on a typewriter or a Computer keyboard It should be on computer keyboard.
472 1 6.7.5 201 Serial No. 4 - Role based training and Basic ICT - 4+1 Days 4+1 implies 4 Days Role based training and 1 day Basic ICT training. Please confirm Yes
473 1 6.7.5 F 187 Indicative Training Plan for the Members of Police Department
Kindly provide Timelines for each Training Programme (RFP. Vol. III, provides very basic
info on it) No Change is suggested.
474 1 6.7.5 F 187 Indicative Training Plan for the Members of Police Department
Can it be assumed that all the staff who would undergo the trainings are aware of
computer usage & its basics?
Training on Basic ICT is not the scope of SI. The user would be trained for basic
computer operation.
475 1 6.8 (f) (iv) 211
The SI would develop and deploy additional functionality that is
scoped under CCTNS
Request customer that development and deployment of additional functionalities shall be
done through the change order process and and necessary adjustments shall be made in
the contract price and delivery schedule.
This would be done through Agile development methodology as proposed in the
RFP.
476 1 162 16 Port Manageable L2 Switch
Please specify the number of access ports and uplinking portsWe understand that 16
ports are access ports for user connectivity. The switch should have 4 GE fiber based
ports for uplink as well which is not mentioned clearly. Pls confirm the same.
The SI may configure the ports on the basis of project requirements. The
compliance of SLA would be SI responsibility.
477 1 162 3.2Gbps Forwarding Capacity-
For 16 ports of 1GE ethernet to work at full duplex speed, the backplane/switching
capacity should be min 32Gbps. We request to increase the switching capacity to 32
Gbps to get the full duplex wirespeed performance in the 16 port switch. Amended to 32 GB. Refer clause 6.5.20 (vi) of volume II of amended RFP
478 1 Chassis based switch with in-built redundancy (power supply)
Chassis/logical chassis based switch with in-built redundancy (power supply).We request
that core switch shall meet the performance and port requirement and can be physical
chasis/logical chassis based. Moreover, physical chassis based architectures are old
technology, consumes more space and power while logical chassis are latest technology
which lots of CAPEX/OPEX savings and value adds. RFP provides minimum specification and any value add feature are acceptable.
479 1
Should be easily scalable. Should have modular architecture with Min
10 slots
which can be used for line cards.
Should be easily scalable. Should have modular architecture with Min 10 slots/ switches
which can be used for line cards.We request that core switch shall meet the performance
and port requirement and can be physical chasis/logical chassis based. Moreover,
physical chassis based architectures are old technology, consumes more space and
power while logical chassis are latest technology which lots of CAPEX/OPEX savings and
value adds. RFP provides minimum specification and any value add feature are acceptable.
480 2 Section 1 Date of submission of bid document - 21 February 2014
Taking into account the scope of work as iterated in the tender document. It will be difficult
for bidder to prepare an exhaustive solution document in 14 days after prebid meeting by
considering the tender document and corrigendum document. Hence Rajasthan Police is
requested to extend the last date of submission by 15 days and make it 7h March2014. Last date extended to 11 March 2014
481 2 2.17 24 Sub-Contracting
Requesting you to drop the "conditions" of sub-contracting as SI will be overall
responsible of executing the work and ensuring completeness as per RFP scope No change in RFP
482 2 Clause 2.19 27 Technical Evaluation Scoring Matrix
Distribution of marks w.r.t projects done is not even. We request depatment to kindly
allocate the marks properly to avoid any ambiguity. No change in RFP
483 2 Clause 2.19 27 Financial Strength
We request department to kindly include the annual turnover for last 3 FY's for scoring &
evaluation. No change in RFP
484 2 30
Only those Projects will be considered which have been allotted and
completed between 1st April 2008 and 31st March 2013
Request to modify as : "Only those Projects will be considered which have been
completed between 1st April 2008 and 31st March 2013 Amended. Refer clause 2.19 of volume II of amended RFP
485 2 2.23 37
Advance Bank Guarantee: The applicable interest rate of 18%, if the
advance amount is not utilized during initial 6 months, shall be
charged and adjusted against the due payment of the bidder.
Request Customer to delete this provision for interest as the bidder is depositing the Bank
Guarantee for an equal amount carrying no interest to bidder. No change in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
486 2
Clause 2.25 /
Comparision of rates
of firms outside and
those in Rajasthan
While tabulating the commercial Bids of those firms which are not
entitled to price preference, the element of Rajasthan Value Added
Tax (RVAT) shall be excluded from the rates quoted by the firms of
Rajasthan and the element of Central Sales Tax (CST) shall be
included in the rates of firms from outside Rajasthan for commercial
bid evaluation purpose. We request department to kindly give more clarity on this point. We believe that all parties
will get a level playing field during financial evaluation. No change in RFP
487 2 Clause 2.34 38 Performance Security Deposit
1) It is given that "the amount of performance security shall be 10% of the amount of supply
order / work order".
It is suggested that PBG as a % on entire value for implementation phase should be accepted
initially and a % of O&M value for the remaining duration should be acceptable later on post Go-
Live. PBG for O&M period shall have a validity of one-year duration with annual extensions for
reduced values during support phase.
2)Format of PBG is given in P-118 of the RFP.
It is suggested to add the below clause at the end of PBG as per Corporate mandate.
"This Bank Guarantee issued by ____________________Bank, on behalf of Tata Consultancy
Services Limited / Vendor /Bidder /Service Provider / System Integrator in favor of
_____________________________/Customer/Client is in respect of a new Contract / extension
of Contract dated________________.
As communicated by Tata Consultancy Services Limited / Vendor /Bidder /Service Provider /
System Integrator, on the date of execution of this Bank Guarantee an amount of Rupees
______________ (Rupees ______________________________ only) is outstanding and
payable to Tata Consultancy Services Limited / Vendor /Bidder /Service Provider / System
Integrator by _____________________________/Customer/Client , in respect of pervious
contracts between Tata Consultancy Services Limited / Vendor /Bidder /Service Provider /
System Integrator and _____________________________/Customer/Client
As communicated by Tata Consultancy Services Limited / Vendor /Bidder /Service Provider /
System Integrator on the date of execution of this Bank Guarantee , there are no outstanding
disputes related to any pervious contracts / between Tata Consultancy Services Limited /
Vendor /Bidder /Service Provider / System Integrator and
_____________________________/Customer/Client." No change in RFP
488 2
2.34 Performance
Security Deposit
(PSD) 38
e) Forfeiture of Performance Security Deposit: Security amount in full
or part may be forfeited, including interest, if any, in the following
cases:-
i. when any terms and condition of the contract is breached.
ii. when the bidder fails to make complete supply satisfactorily.
iii. if the bidder breaches any provision of code of integrity, prescribed
for bidders, specified in the bidding document.
We request honorable committee to consider the below change in language. Vendor
should be given with a cure period of minimum 60 days before any such action. Many a
times it goes beyond the control of the vendor (all the products are supplied directly to
vendor without opening the box (as per the OEM policies) hence cure period of 60 days
should be given to the vendor.
e) Forfeiture of Performance Security Deposit: Security amount in full or part may be
forfeited, including interest, if any, in the following cases:-
i. when any material terms and condition of the contract is breached.
ii. when the bidder fails to make complete supply satisfactorily.
iii. if the bidder breaches any provision of code of integrity, prescribed for bidders,
specified in the bidding document. No change in RFP
489 2 2.36 Confidentiality 39
We request you to kindly add this clause in RFP Addition:
The cofidentiality provisions will be applicable for a period of one year from the closing of
the bid, or the date of signing of the contract. No change in RFP
490 2 2.39 41
Interferenec with Bidding Process: A bidder, who
withdraws from the procurement process after opening of commercial
bids etc. shall, in addition to the recourse available in the bidding
document or the contract, be punished with fine which may extend to
fifty lakh rupees or ten per cent of the assessed value of procurement,
whichever is less.
Request customer to delete the provision as in case of eventualities provided in the
clause, the customer shall have the right to forfeit the EMD which should be the sole and
conclusive remedy. No change in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
491 2 2.44 44
Debarment from bidding
Clause number # (d) d) Where the entire bid security or the entire
performance security or any substitute thereof, as the case may be, of
a bidder has been forfeited by the Rajasthan Police in respect of any
procurement process or procurement contract, the bidder may be
debarred from participating in any procurement process undertaken
by the Rajasthan Police for a period not exceeding three years.
This is a very critical clause. Debarment should be only on corrupt and fraudulant
practices and it should NOT be on performance. This clause is not acceptaptable, hence
we request honorable committee members to delete this line and to make it "Debarment
only on corrupt and Fraudulant practices" No change in RFP
492 2 2.46 45 Risk and Purchase Request customer to cap the risk purchase upto 10% of contract value. No change in RFP
493 2
2.46 Risk and
Purchase 45
Rajasthan Police will be entitled to purchase elsewhere at the cost and
risk of the vendor, either the whole or part of the O&M services which
the vendor has failed to deliver within the stipulated time and/or to the
satisfaction of Rajasthan Police. The selected bidder shall be liable for
any loss that Rajasthan Police may sustain by reason of such risk
purchases. Rajasthan Police reserves the right to cancel the contract ,
if performance
with respect to quality and delivery is unsatisfactory; and Rajasthan
Police shall have the right to enter into contract with other vendors
against such cancellation of contract against risk purchase clause. The
conditions of the contract provide for effecting purchase at the risk and
cost of the contractor in the event of their failure in making supply of
the stores within the stipulated delivery period/extended delivery
period.
Request honorable committee members to consider below changes in language for
mutual protection. "Rajasthan Police will be entitled to purchase elsewhere at the cost and
risk of the vendor, either the whole or part of the O&M services which the vendor has
failed to deliver within the stipulated time and/or to the satisfaction of Rajasthan Police
subject to the vender being liable to pay not more than 10% of the value of the undleivered
services. The selected bidder shall be liable for any loss that Rajasthan Police may
sustain by reason of such risk purchases. Rajasthan Police reserves the right to cancel
the contract , if performance with respect to quality and delivery is unsatisfactory; and
Rajasthan Police shall have the right to enter into contract with other vendors against such
cancellation of contract against risk purchase clause. The conditions of the contract
provide for effecting purchase at the risk and cost of the contractor in the event of their
failure in making supply of the stores within the stipulated delivery period/extended
delivery period." No change in RFP
494 2 2.9 Bid Security 17
The bid security of unsuccessful bidders shall be refunded soon after
final acceptance of successful bid and signing of Agreement and
submitting performance security
We request for change in language as below. "The bid security of unsuccessful bidders
shall be refunded soon after final acceptance of successful bid and of the L2 bidder on
signing of Agreement with the L1 bidder." Bid security of other bidders should be
immediately released. No change in RFP
495 2 48 Site Preparation - T+16 weeks The timeline is for all locations? Please confirm Yes
496 2 48 Site Preparation - T+16 weeks
Site Preparation Completion Report is to be completed in 16 weeks. We suggest the time
for Site Preparation very stringent and should be re-defined as 24-30 weeks No change in RFP
497 2 Clause 3.1 47 Implementation and Roll Out Plan
As per the plan, Go-Live of DC, DR and Client Side Locations hardware will happen at
T+32 weeks. On the other hand, Project Go-Live will happen at T+104 weeks and Post
that O&M will start. Since SI will only be aple to provide O&M services post go-live there
will be a gap of 72 weeks for DC, DR & Client side locations Maintenance & Warranty for
which SI will not be responsible to provide any services. We request department to kindly
modified this as per the MHA advisory wherein O&M of hardware starts at the time of
installation.
Please refer Annexure II clause 6.2 of volume I and Clause 3.1 of volume II of
amended RFP
498 2 3.1 48
Copy of PO for hardware/ software at DC, DR, 38 locations (Pilot) &
Client locations
"Copy of PO for hardware/ software at DC, DR, 38 locations (Pilot) & Client locations"
Hardware/ software at DC and 38 locations (Pilot) was delivered by old SI, how the new SI
will provide PO Copies? please clarify.
Copy of PO for gap hardware to be delivered at DC/ 38 pilot location is under SI
scope. This statement refers to the same.
499 2 3.2 50-54 Payment Schedule and Milestones
Request customer a) that the payment shall be released by the Purchaser within 30 days
of raising invoice by the Seller.
b) Payment of interest in case of delay in payment by the purchaser.
c) That the SI also reserves the right to withhold the provision of the Services and/or any
Additional Services till such time all the payments due to it under the contract have been
made by the purchaser and any such withholding by SI shall not be treated as breach by it
of the provisions of this Agreement.
d) Invoices shall be deemed to have been accepted if Customer does not furnish a written
objection specifying the nature of the dispute within ten (10) days from the date of invoice.
No change in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
500 2 Self declaration letter 57
c) is having unblemished record and is not declared ineligible for
corrupt & fraudulent practices either indefinitely or for a particular
period of time by any State/ Central government/ PSU/ UT.
Request for acceptance of below suggested change in language. c) is having
unblemished record and is not declared ineligible for corrupt & fraudulent practices either
indefinitely or for a particular period of time by any State/ Central government/ PSU/ UT. No change in RFP
501 2
4.3 FORMATS FOR
THE COMMERCIAL
BID RESPONSE 95
I/We agree to all the terms & conditions as mentioned in the bidding
document and submit that I/We have not submitted any deviations in
this regard.
Request for change in language as I/We agree to all the terms & conditions as mentioned
in the bidding document and submit that I/We have not submitted except for any
deviations suggested in this regard. No change in RFP
502 2
4.5 of Vol-II/P106-
107/1.14 (f) of Vol-
III/p12
4.5 of Vol-
II/P106-
107/1.14 (f)
of Vol-III/p12
Non-disclosure Agreement/Confidential Information: This Agreement
shall be effective from the date the last signature is affixed to this
Agreement and shall continue in perpetuity/The provisions of this
clause shall survive completion or termination, for whatever reason, of
the Contract
Request Customer that the Non-disclosure agreement shall be co-terminus with the
Master Service Agreement and the obligations to maintain the confidentiality shall survive
for a period of 3 years after the termination of this agreement. No change in RFP
503 2
4.5 NON –
DISCLOSURE
AGREEMENT (NDA)
7. This Agreement shall be effective from the date the last signature is
affixed to this
Agreement and shall continue in perpetuity.
Request for change in language as 7. This Agreement shall be effective from the date the
last signature is affixed to this Agreement and shall continue in perpetuity.for a period not
exceeding 3 years from signing of this agreement. No change in RFP
504 2
Section-2.16 (d, e & f)-
Pre-Qualification
criteria
Bidder must provide supporting
documentary proof in form of work
orders confirming year and area of
activity, value of services delivered
for that project, Completion / Partial
Completion Certificate from Client
confirming year and value of
Bidder’s scope of work completed by
the Bidder and its value along with Reference details of the Client.
Request to modify the clause as : 'Bidder must provide supporting
documentary proof in form of work
orders confirming year and area of
activity, value of services delivered
for that project, Completion / Partial
Completion Certificate from Client
along with Reference details of the Client' No change in RFP
505 2
Section-2.16 (h)- Pre-
Qualification criteria
The Bidder must have been assessed
and must possess a valid certification
for CMMi (Capability Maturity
Model Integration) Level 5 as on
the date of submission of bid
Please let us know whether we can submit the 'CMMi Appraisal Commencement letter'
incase the CMMi Certificate has expired and re-certification is in progress. Amended. Refer clause 2.16(h) of volume 2 of amended RFP
506 2
Section-2.19 (1 F)
Mission Mode Projects
(MMP) in India Max Score- 5 Please change the Max score for this criteria to 2 No change in RFP
507 2
Section-2.19 (1 G)
Capacity Building and
Change Management Max Score- 5 Please change the Max score for this criteria to 2 No change in RFP
508 2 2.44 (d) 44-45
Debarment from Bidding: Where the entire bid security or the entire
performance security or any substitute thereof, as the case may be, of
a bidder has been forfeited by the Rajasthan Police in respect of any
procurement process or procurement contract, the bidder may be
debarred from participating in any procurement process undertaken
by the Rajasthan Police for a period not exceeding three years Request customer to delete this clause of debarment. No change in RFP
509 2 2.9 (i) (iii) 21
Bid Security: The Bid security taken from a bidder may be
forfeitedwhen the bidder fails to commence the supply of the goods or
service or
execute work as per supply/ work order within the time specified
Request customer to delete: or execute work as per supply/ work order within the time
specified as EMD shall be retuned by Rajasthan Police after submission of Performance
Bank Guarantee by the successful bidder. No change in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
510 2
Clause 3.21 / Payment
Schedule
All payments to be made on pro-rata basis and on Go-Live basis (as
mentioned above in the table), shall be made quarterly. A "Quarter" is
defined as a financial year quarter i.e. April-June, July-September and
so on.
We believe that client shall release payment of all undisputed invoices submitted by NIIT
be made within thirty (30) days of receipt of invoice thereof, by wire transfer to the bank
account indicated on the invoice. In the event the Client does not raise any dispute against
the invoice within a period of 15 Business Days, the invoice will be deemed to be
approved by the Client. No change in RFP
511 2
Clause 3.2.1, P-50,
Vol. - II
&
Clause 1.26, P-16,
Vol. - III
Payment Schedule
&
Payments
Upon reading both the clauses, credit period is not traceable i.e. within howmany days
payments will be made after submission of invoice.
It is suggested to mention that payment of invoices should be made within 30 days of
submission of invoice and payment beyond 30 days will attract interest @1% per month. No change in RFP
512 2 Additional Clause Terms of Payment
Request Purchaser to insert a provision in order to clarify that all payments shall be made
within thirty (30) days of receipt of invoice from selected bidder. Interest at the rate of 1.5%
per month shall be levied on the outstanding amount. Further, Bidder reserves the right to
withhold services upon non-payment of the invoices. not accepted
513 2
2.16 (J)of Vol-
II/P23/2.28 (vi)of Vol-
II/p35/Clause 2.38 (b)
(ii) of Vol-II/P41/4.1 (a)
(iii) (h) of Vol-II, P58
2.16 (J)of
Vol-
II/P23/2.28
(vi)of Vol-
II/p35/Claus
e 2.38 (b)
(ii) of Vol-
II/P41/4.1 (a)
(iii) (h) of
Vol-II, P59
Bidder should not have a conflict of interest in the
procurement in question as specified in the bidding
document/Rajasthan Police shall exclude and disqualify a Bid, if a
bidder, in the opinion of the Rajasthan Police, has a conflict of interest
materially affecting fair competition/The code of integrity include
provisions for disclosure of conflict of interest/I hereby declare that
presently our
Company___, at the time of bidding does not have a conflict of interest
as mentioned in the bidding document which materially affects the fair
competition
Request customer to clarify: What consititues "conflict of interest" as nothing is specified
in the bidding document. As per Rule 81 of RTPP Rules, 2013 under RTPP Act, 2012.
514 2 4.2.10 73
Undertaking on Deliverables: I/We understand that while all efforts
shall be made to accept and convey the acceptance of each
deliverable in accordance with the project schedule, no deliverable
will be considered accepted until a specific written communication to
that effect is made by Rajasthan Police.
Request customer that delieverables shall be deemed as accepted if no specific written
communication to that effect is made by Rajasthan Police within 10 days of submitting the
deliverable by the System Integrator. No change in RFP
515 2 4.2.14 77
Undertaking on Continuous Improvement: I/We further understand that
whether a proposed change forms part of Continuous Improvement or
is a minor change that will have to be incorporated into the
application as part of the Application Management Services will be
determined by the State Mission Team.
Request customer to modify: whether a proposed change forms part of Continuous
Improvement or is a minor change that will have to be incorporated into the application as
part of the Application Management Services will be decided mutually between State
Mission Team and the System Integrator. No change in RFP
516 2
4.2.17 Undertaking on
request for Changes
to the Contract
Clauses by
the bidder 81
Sir,
1. I/We as bidder do hereby acknowledge that I/We understand that
the request for changes to contract clauses and any other terms and
conditions in the RFP, submitted in our proposal as per the RFP are
just suggestions for change.
2. I/We understand that it is neither guaranteed that these requests for
changes will be accepted in the final contract nor this process will be
construed as any commitment from Rajasthan Police, to consider
those suggestions.
We request for change in this language. This is very critical and this will mean that any
suggestions / interpretations will deemly get rejected. Suggestions / Recommendations /
Intepreations which are not acceptable to department or SCRB should be clarified by
seeking the clarification. It should not be outrightly rejected. This undertaking with clause 1
& 2 cannot be submitted. No change in RFP
517 2
4.2.19 Certificate of
Conformity/No
Deviation 83
Also, I have thoroughly read the bidding document and by signing this
certificate, I hereby submit our token of unconditional acceptance to all
the terms & conditions of the bidding document without any deviations.
Request for change in language as "Also, I have thoroughly read the bidding document
and by signing this certificate, I hereby submit our token of unconditional acceptance to all
the terms & conditions of the bidding document except for the without any deviations
suggested therein." No change in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
518 2 4.2.2 65
Undertaking on Confict of Interest: I/We undertake and agree to
indemnify and hold Rajasthan Police, harmless against all claims,
losses, damages, costs, expenses, proceeding fees of legal advisors
(on a
reimbursement basis) and fees of other professionals incurred (in the
case of legal fees &
fees of professionals, reasonably) by Rajasthan Police, and/or its
representatives, if any
such conflict arises later Request customet to delete the indemnity provision in this undertaking. No change in RFP
519 2
4.2.3 Non-Malicious
Code Certificate
2. There are / will be no Trojans, Viruses, Worms, Spywares or any
malicious software on the system and in the software offered or
software that will be developed.
Request for below suggested change. Once delivered it is not in vendors control 2. There
are / will be no Trojans, Viruses, Worms, Spywares or any malicious software on the
system and in the software offered or software that will be developed at the time of
delivery. No change in RFP
520 2 4.2.5 68
Undertaking on Offline Functionality: I/We acknowledge that the offline
functionality requirement stated in Volume – I of the RFP is indicative
and that the complete range of required offline functionality will be
identified and clarified during the systems study phase of the CCTNS
project.
I/We further confirm that I undertake to design and develop the offline
functionality identified during the systems study phase as required by
Rajasthan Police, to be part of CCTNS Project.
Request customer that designing and deployment of all offline functionalities that will be
identified and clarified during the systems study phase of the CCTNS projectshall be done
through the change order process and and necessary adjustments shall be made in the
contract price and delivery schedule. No change in RFP
521 2 4.3.1 95
Commercial Proposal Letter: The prices are inclusive of all type of
govt. taxes/duties
Request customer that in case of increase in taxes, duties or levies or in case of
introduction of any new tax, duty or levy by the government during the contract period, the
same shall be paid or reimbursed by the Purchaser.
No change in RFP. Please refer clause 1.11(a) of volume III of amended RFP.
All applicable taxes shall be deducted by Purchaser as per prevailing rates.
522 2
Clause 4.3.1, P-95,
Vol. - II Commercial Proposal Cover Letter
It is mentioned that "the prices are inclusive of all type of govt. taxes/duties as mentioned
in the financial bid (BoQ).
It is suggested that price shall be exclusive of all taxes. All Taxes will be applicable as
prevailing on the date of invoicing. The burden on a/c of any increase / decrease in tax
rate and new levy should be on client.
No change in RFP. Please refer clause 1.11(a) of volume III of amended RFP.
All applicable taxes shall be deducted by Purchaser as per prevailing rates.
523 2 99 CAS Customization Man Month Rate
Kindly clarify, Is the effort estimate fixed at 180MM. Will this work in Time & Material
mode. This is a bundled cost. Please refer clause 5.1 of volume I of amended RFP.
524 2
BOQ_22937 (BOQ2,
Row 46) CAS Customisation Cost
Cost for Documentation like study, design, testing etc. (SRS, BRS, Gap analysis etc.)
where to be quoted? Please clarify This cost shall be quoted under the bundled cost for CAS Customization.
525 2 4.3.2 102 Commercial Bid Format
Kindly include Unit Rate for Digitization; actual payment should be made against each IIF
completion. Bundle cost is not possible in absence of detailed break-up of IIFs and other
records No Change is suggested.
526 2 4.3.2.i.IV 99-100
Capacity Building Costs for state level/specialized trainings - No of
Components/Units of Service (X)
For all types of training this is specified as "1". This seems to imply that the total cost of
training rather than batch or participant cost is expected. Please confirm. Yes. Total Capacity Building effort need to be quoted.
527 3 Clause 1.11 Taxes and Duties
Except for service tax and VAT, all other taxes shall be borne by the Purchaser. In case of
any price reduction or increase in service components during the contract period then the
bidder will pass on all such changes in price to the Purchaser.
No change in RFP. Please refer clause 1.11(a) of volume III of amended RFP.
All applicable taxes shall be deducted by Purchaser as per prevailing rates.
528 3 1.11 Taxes & Duties 10
Addition:
Any change in tax should be on buyers account, since it is beyond the control of vendor. No change in RFP
529 3 Clause 1.12 10 Intellectual Property Rights
Bidder requests Purchaser to insert a provision on Intellectual Property Rights which
includes all third party software proprietary rights to remain with the third party. Purchaser
shall indemnify the bidder for any products provided by the Purchaser for the purposes of
the services under this Agreement. No change in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
530 3
1.12 Intellectual
Property Rights 10
All IPR including the source code and materials (other than products
or fixes) developed or otherwise obtained independently of the efforts
of a party under this contract (“preexisting work”) shall remain the sole
property of that party. During the performance of the services for this
contract, each party grants to the other party (and their subcontractors
as necessary) a non-exclusive license to use, reproduce and modify
any of its pre-existing work provided to the other party solely for the
performance of such services. Except as may be otherwise explicitly
agreed to in a statement of services, upon payment
in full, the successful bidder should grant Purchaser a non-exclusive,
enterprise wide, fully paid-up enterprise edition license(s) to use,
reproduce and modify (if applicable) the pre-existing work in the form
delivered to Purchaser as part of the service deliverables only for its
internal business operations.
Request for change in language as : All IPR
including the source code and materials (other than products or fixes) developed or
otherwise obtained independently of the efforts of a party under this contract (“preexisting
work”) shall remain the sole property of that party. During the performance of the services
for this contract, each party grants to the other party (and their subcontractors as
necessary) a non-exclusive license to use, reproduce and modify any of its pre-existing
work provided to the other party solely for the performance of such services. Except as
may be otherwise explicitly agreed to in a statement of services, upon payment in full, the
successful bidder should grant Purchaser a non-exclusive, enterprise wide, fully paid-up
enterprise edition license(s) to use, reproduce and modify (if applicable) the pre-existing
work in the form delivered to Purchaser as part of the service deliverables only for its
internal business operations. No change in RFP
531 3 Clause 1.14 12 Confidential Information
Standard definition of confidential information (including oral information), exclusion with
respect to legal requirement of disclosing Confidential Information, return or destruction of
confidential information and obligation period of 2 years to maintain confidentiality by both
parties for a period of two years from the termination of the agreement to be inserted. No change in RFP
532 3
1.15 Specifications
and Standards 12
a) All articles supplied shall strictly conform to the specifications,
trademark laid down in the bidding document and wherever articles
have been required according to ISI/ ISO/ other applicable
specifications/ certifications/ standards, those articles should conform
strictly to those specifications/ certifications/ standards.
The supply shall be of best quality and description. The decision of the
competent authority/ purchaser whether the articles supplied conform
to the specifications shall be final and binding on the selected bidder.
Request for change in language as a) All
articles supplied shall strictly conform to the specifications, trademark laid down in the
bidding document and wherever articles have been required according to ISI/ ISO/ other
applicable specifications/ certifications/ standards, those articles should conform strictly to
those specifications/ certifications/ standards.
The supply shall be of best quality and description. The decision of the competent
authority/ purchaser whether the articles supplied conform to the specifications shall be
final and binding on the selected bidder. No change in RFP
533 3 Clause 1.17 13
Insurance- The Goods supplied under the Contract shall be fully
insured against loss by theft, destruction or damage incidental to
manufacture or
acquisition, transportation, storage, fire, flood, under exposure to
weather and delivery
at the designated project locations, in accordance with the applicable
terms.
Request yout o modify the clause as "The Goods supplied under the Contract shall be
fully
insured against loss by theft, destruction or damage incidental to manufacture or
acquisition, transportation, storage, fire, flood, under exposure to weather and delivery
at the designated project locations, till their delivery to
Customer site, in accordance with the applicable terms" No change in RFP
534 3 1.17 Insurance 13 Refer RFP
We request you to consider the fact that title and risk transfer happens on dispatch of
goods from the vendors factory / warehouse as the same has been billed in the name of
the customer.The bidder / vendor would be liable to take transit insurance till the
equipment gets delivered to customers premises. The vendor / bidder would also take
necessary insurance with department as beneficiary till the site gets implemented. No change in RFP
535 3 1.19 Inspection 14
a) The Purchaser or his duly authorized representative shall at all
reasonable time have access to the selected bidder’s premises and
shall have the power at all reasonable time to inspect and examine the
materials and workmanship of the goods/ equipment/ machineries
during manufacturing process or afterwards as may be decided.
Inspection shall be made as required by the Purchaser at the time of
delivery and installation of goods (at selected bidder’s cost).
Request for change in language as a) The Purchaser or his duly authorized representative
shall at all reasonable time have access to the selected bidder’s premises upon serving a
notice of 7 working days and shall have the power at all reasonable time to inspect and
examine the materials and workmanship of the goods/ equipment/ machineries during
manufacturing process or afterwards as may be decided. Inspection shall be made as
required by the Purchaser at the time of delivery and installation of goods (at selected
bidder’s cost). No change in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
536 3 Clause 1.2 17 Settlement of Disputes Both parties shall upon mutual agreement appoint a sole arbitrator in case of any dispute. No change in RFP
537 3 Clause 1.23 15 Rejection
The Acceptance provision needs to be inserted with a provision for deemed acceptance of
deliverables.
Request to insert the following provision therein: A deliverable shall be treated as
accepted by Purchaser if Purchaser (a) fails to provide the list of non-conformities within
two (2) weeks of delivery, (b) fails to notify the acceptance of the deliverables in terms of
this clause within the period of two (2) weeks from delivery, or (c) starts using the
deliverable in a live production environment (other than as part of agreed review and
acceptance testing procedure, such as UAT). No change in RFP
538 3 Clause 1.24 16 Delivery period & Extent of Quantity – Repeat Orders
It is mentioned that "Repeat orders for extra items or additional quantities may be placed
on the rates and conditions given in the contract within one month of last delivery. Delivery
or completion period may also be proportionately increased. The limits of repeat order
shall be as under: - 50% of the value of goods or services of the original contract."
It is suggested to mention that prices are valid for specific period only (i.e. till bid validity
period) to the extent qunatity mentioned in original proposal/contract. For any variation in
quantity later on, TCS should have the right to negotiate the prices with the customer for
additional requirements. No change in RFP
539 3 Clause 1.24 16 Delivery Period & Extent of Quantity – Repeat Orders
The limits of repeat order shall be 25% of the value of goods or services of the original
contract. No change in RFP
540 3
Clause 1.26 / Payment
Terms
In case of disputed items, 10% to 25% of the amount shall be withheld
and will be paid on settlement of the dispute.
We suggest that only disputed amount should be withheld. Undisputed amount shall be
payable as per the payment terms. No change in RFP
541 3 Clause 1.27 16 Liquidated Damages
The penalty imposed on the Bidder shall be for reasons solely and entirely attributable to
the Bidder. Further, Purchaser shall impose a penalty @ 0.5% per week for the affected
goods or services under a Purchase Order to a maximum of 5% of the affected goods or
services under a Purchase Order. No change in RFP
542 3 Request for addition Savings Clause
Vendors’s failure to perform its contractual responsibilities, to perform the services, or to
meet agreed service levels shall be excused if and to the extent vendor’s non-
performance is caused by Company’s omission to act, delay, wrongful action, failure to
provide Inputs, or failure to perform its obligations under this Agreement. No change in RFP
543 3 Request for addition Site not ready
Customer hereby agrees to make the site ready as per the agreed specifications, within
the agreed timelines. Customer agrees that Wipro shall not be in any manner be liable
for any delay arising out of Customer's failure to make the site ready within the stipulated
period, including but not limited to levy of liquidated damages for any delay in
performance of Services under the terms of this Agreement. No change in RFP
544 3 1.29 17
Settlement of Diputes: If any dispute arise out of the contract with
regard to the interpretation, meaning and breach of the terms of the
contract, the matter shall be referred to by the Parties to the DG,
Rajasthan Police who will appoint his next level deputy as the Sole
Arbitrator of the dispute.
Request customer that the sole arbitrator shall be appointed with nutual consent of the
parties. No change in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
545 3
Clause 1.29 /
Settlement of Disputes
If any dispute arise out of the contract with regard to the interpretation,
meaning and breach of the terms of the contract, the matter shall be
referred to by the Parties to the DG, Rajasthan Police who will appoint
his next level deputy as the Sole Arbitrator of the dispute who will not
be related to this contract and whose decision shall be final. The
disputes settlement procedure shall be as per Arbitration and
Conciliation Act, 1996 of Government of India.
We believe that appointment of Sole Arbitrator by the Government itself is against the
principle of natural justice. We suggest that Sole Arbitrator should be selected by both
parties. No change in RFP
546 3 Clause 1.3 19 Indemnification
Clause 1.33 (a) – The clause should be made mutual.
Such indemnity should be for reasons solely and entirely attributable to the Bidder No change in RFP
547 3 Additional Clause Governing Law The governing law for the Agreement should be the laws of India. Not accepted
548 3 Additional Clause Non-solicitation
Purchaser to insert a provision of non-solicitation for both parties for a period of two years
from the expiry or termination of the agreement. Not accepted
549 3 Clause 1.32 18 Warranty Standard exclusions for warranty and warranty disclaimer need to be inserted. No change in RFP
550 3 1.32 Warranty 14
a) The Purchaser shall give a written notice to the selected bidder
stating the nature of any defect together with all available evidence
thereof, promptly following the discovery thereof. The Purchaser shall
afford all reasonable opportunity for the selected bidder to inspect
such defects. Upon receipt of such notice, the selected bidder shall
expeditiously cause to repair the defective goods or parts thereof or
replace the defective goods or parts thereof with brand new genuine/
authentic ones having similar or higher specifications from the
respective OEM, at no cost to
the Purchaser. Any goods repaired or replaced by the selected bidder
shall be delivered at the respective location without any additional
costs to the Purchaser.
Request for change in language as c) The Purchaser shall give a written notice of 30 days
to the selected bidder stating the nature of any defect together with all available evidence
thereof, promptly following the discovery thereof. The Purchaser shall afford all
reasonable opportunity for the selected bidder to inspect such defects. Upon receipt of
such notice, the selected bidder shall expeditiously cause to repair the defective goods or
parts thereof or replace the defective goods or parts thereof with brand new genuine/
authentic ones having similar or higher specifications from the respective OEM, at no cost
to the Purchaser. Any goods repaired or replaced by the selected bidder shall be
delivered at the respective location without any additional costs to the Purchaser. No change in RFP
551 3
1.33 Indemnification /
Page 19 (Vol - III)
a) Subject to Clause mentioned below, Successful bidder (the
"Indemnifying Party") undertakes to indemnify Purchaser (the
"Indemnified Party") from and against all Losses on account of bodily
injury, death or damage to tangible personal property
arising in favor of any person, corporation or other entity (including the
Indemnified Party) attributable to the Indemnifying Party's performance
or nonperformance under this contract to the extent of the Indemnifying
Party's comparative fault in causing such Losses.
Request for change in language as a) Subject to
Clause mentioned below, Successful bidder Either Party (the "Indemnifying Party")
undertakes to indemnify purchaser the Other Party (the "Indemnified Party") from and
against all Losses on account of bodily injury, death or damage to tangible personal
property arising in favor of any person, corporation or other entity (including the
Indemnified Party) attributable to the Indemnifying Party's performance or nonperformance
under this contract to the extent of the Indemnifying Party's comparative fault in causing
such Losses. No change in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
552 3 1.33 Indemnification 19
a) Subject to Clause mentioned below, Successful bidder (the
"Indemnifying Party") undertakes to indemnify Purchaser (the
"Indemnified Party") from and against all Losses on account of bodily
injury, death or damage to tangible personal property
arising in favor of any person, corporation or other entity (including the
Indemnified Party) attributable to the Indemnifying Party's performance
or nonperformance under this contract to the extent of the Indemnifying
Party's comparative fault in causing such Losses.
a) Subject to Clause mentioned below, Successful bidder (the "Indemnifying Party")
undertakes to indemnify Purchaser (the "Indemnified Party") from and against all Losses
on account of bodily injury, death or damage to tangible personal property
arising in favor of any third party person, corporation or other entity (including the
Indemnified Party) attributable to the Indemnifying Party's performance or nonperformance
under this contract to the extent of the Indemnifying Party's comparative fault in causing
such Losses. No change in RFP
553 3 Clause 1.34 20 Patent Indemnity Standard exclusions of indemnity to be inserted in the clause on behalf of the bidder. No change in RFP
554 3 Clause 1.35 21 Limitation of Liability
Purchaser is requested to insert a clause to cover Bidder’s exclusion of liability with
respect to delay on the part of the Purchaser. Further, the total cumulative liability of either
party arising from or relating to this Agreement shall not exceed the total amount paid to
Bidder by Purchaser under that applicable work that gives rise to such liability in the
preceding 12 months (as of the date the liability arose); provided, however, that this
limitation shall not apply to any liability for damages arising from (a) willful misconduct or
(b) indemnification against third party claims for infringement.
Kindly delete the exclusion of obligation of the bidder to pay liquidated damages and other
penalties from Clause 1.35 (a).
Kindly delete the exclusion of cost of repairing or replacing defective equipment from the
liability cap i.e. Clause 1.35 (b).
No change in RFP
555 3 Request for addition in Limitation of Liability
"Notwithstanding anything to the contrary elsewhere contained herein, the maximum
liability of Bidder shall be, regardless of the form of claim, the consideration actually
received by Bidder .
Neither party shall, in any event, regardless of the form of claim, be liable for (1) any
indirect, special, punitive, exemplary, speculative or consequential damages, including,
but not limited to, any loss of use, loss of data, business interruption, and loss of income
or profits, irrespective of whether it had an advance notice of the possibility of any such
damages; or (2) damages relating to any claim that arose more than one year before
institution of adversarial proceedings thereon." No change in RFP
556 3 Clause 1.36 21 Force Majeure
If a Force Majeure event continues for a period of four weeks then the parties may decide
further course of action upon mutual consent. The decision of both the parties upon mutual
agreement shall be final. No change in RFP
557 3 Clause 1.38 Termination of Convenience We suggest department that Notice Period should be at least 90 days. No change in RFP
558 3 Clause 1.38 24 Termination
The clause for termination for termination for default, insolvency and convenience should
be made mutual. For termination for default, Purchaser should provide 30 days cure
period before furnishing a written notice of 30 days for terminating the contract. No change in RFP
559 3 1.38 Termination 24
i. The procuring entity may, without prejudice to any other remedy for
breach of contract, by written notice of default of at least 30 days sent
to the selected bidder, terminate the contract in whole or in part: -
i. The procuring entity may, without prejudice to any other remedy for material breach of
contract, by written notice of default of at least 30 days sent to the selected bidder,
terminate the contract in whole or in part: - No change in RFP
560 3 Clause 1.47 Exit Management
We believe that Assets will be transferred at Net Book Value and any tax applicable on
such transfer will be borne by client. No change in RFP
561 3 2.3 34
Change Requests/Management: Efforts of support staff shall not be
taken into consideration for this purpose Request customer to consider the efforts of support staff also. No change in RFP
S.No Volume
Section No./
Name/Clause No.
Page No. of
Original
RFP Content of RFP requiring Clarification Points of clarification required Clarifications
562 3 1.37 (c ) 24
Change Orders: Prices to be charged by the selected bidder for any
related services that might be needed but which were not included in
the Contract shall be agreed upon in advance by the parties and shall
not exceed the prevailing rates charged to other parties by the
selected bidder for similar services.
Request customet to delete: " and shall not exceed the prevailing rates charged to other
parties by the selected bidder for similar services." No change in RFP
563 3 1.38 (a) 24-25 Termination for Default
Request Customer to add: In the event of breach/default of SI, the purchaser shall provide
SI with a reasonable cure period, which shall be as mutually decided by both the parties.
The decision to forfeit the performance security or to terminate the contract shall be taken
only if the breach/default continues or remains unrectified, for reasons within the control of
SI, even after the expiry of the cure period.
No change in RFP
564 3 1.47 (b) 29
Exit Management: In case of contract being terminated by Purchaser,
Purchaser reserves the right to ask successful bidder to continue
running the project operations for a period of 6 months after
termination orders are issued. The other liquidated damages and SLA
would be applicable during this period.
Request customer to delete the provisions relating to applicability of other liquidated
damages and SLA during the exit management period. No change in RFP
565 3 1.47 (c )(ii) 29
All risk in and title to the Assets to be transferred / to be purchased by
the Purchaser pursuant to this Article shall be transferred to
Purchaser, on
the last day of the exit management period.
Request customer that all risk in and title to the Assets to be transferred / to be purchased
by the Purchaser pursuant to this Article shall be transferred to Purchaser, on the date of
delivery of assets to the Purchaser. No change in RFP
566 General CVC Guidelines
As per Circular No. 03/01/12 dated 13.01.2012
In a tender, either the Indian Agent on behalf of the Principal/OEM or Principal/OEM itself
can bid but both cannot bid simultaneously for the same item/product in the same tender.
Kindly advise if the OEM and SI can both bid the same product.
Even though it does not require any clarification, the bidder has to abide by the
the laws, the rules, the executive direction and the conditions of the amended
RFP.
1
2
3
4 If approval for gap funding is not received from MHA/ State Govt., some items may have to be dropped for executing the project within the available funds. The list has been inserted at Annexure VIII clause 6.9 of volume I of amended RFP.
Other Changes in RFP
The detailed specification of existing infrastructure provided by the previous SI has been provided at Annexure IX of volume I of amended RFP.
The paper size shall be Legal.
The following has been inserted in clause 3.2 of volume II (a,b,c) and clause 6.5.20 of volume I (d) of amended RFP:
a. SI shall submit an undertaking along with the product invoice stating - “All products supplied are brand new, original and without any encumbrance.”
b. SI shall submit a certificate by the 7th of every month - “All payments that became due in the previous month have been made to their suppliers”.
c. Rajasthan Police shall have the authority to ask SI to submit no-dues certificate from suppliers of Hardware, Software and services, at any stage during the project period.
d. The software licenses shall be provided by SI before or at the time of installation.