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QUICK REFERENCE GUIDE  As a responder, we don’t expect you to becalled upon often, but if you are called, it isimportant that you follow the properprocedures:

1. Take action quickly! If you are unable torespond immediately, inform the Lifelinemonitor and they will call someone else. Ifyou can respond, tell the monitorapproximately how long it will take for youto arrive at the customer’s home. Take the customer’s key with you! 

2. When you arrive at the customer’s home,locate the Lifeline unit and press theflashing RESET button. The Lifeline unitwill then automatically dial the monitoringcenter alerting us of your arrival. DO NOTUSE THE TELEPHONE! Locate andquickly assess the customer’s situation. Donot move the customer if injured unless

they are in imminent danger, such asduring a fire.

3. The Lifeline monitor will call you on thetelephone at the customer’s home after theRESET signal has been received. Informthe monitor of the customer’s condition.Describe the situation as best you can. Ifyou request further assistance, the monitorwill call the appropriate emergency squad.

4. DO NOT CONTINUE PRESSING THE

PERSONAL HELP BUTTON OR THE REDHELP BUTTON ON THE LIFELINE UNIT.Doing so will tie up the telephone line,delaying you from making a telephone callfrom the customer’s home or from possiblyreceiving a return call from the Lifelinemonitor or emergency services.

5. If the customer is transported to thehospital, please notify customer serviceimmediately.

If you have any questions, please feel free to call customer service day or night at 

1-800-635-6156, ext. 2.

THE LIFELINE PROGRAM 

The Lifeline program has been operatedsince 1979 by Info Line, Inc., a non-profitsocial service agency in Akron, Ohio. InfoLine currently has over 1500 customers in an11 county area. Lifeline is monitored 24hours a day, 365 days a year by trainedprofessionals. All Lifeline technicians receiveextensive training and keep all information

confidential.

HELPFUL HINTS 

To help us ensure a quick response duringan alarm and keep our records up-to-date,please follow these helpful hints:

1. Any change in vital informationregarding the customer, such as theirtelephone number, address or medical

condition, etc., should be reported tocustomer service immediately.

2. If the customer is taken to the hospital orwill be away for more than 24 hours andunable to notify our office, please contactcustomer service immediately.

3. Any change in your information, such asa telephone number (including cellphone, pager and work numbers),address, or, if you are no longer able to

respond, should be reported to customerservice immediately.

4. DO NOT TURN OFF THE LIFELINEUNIT OR UNPLUG IT FROM THEELECTRICAL OUTLET ORTELEPHONE JACK UNLESSINSTRUCTED TO DO SO BY ALIFELINE MONITOR OR LIFELINETECHNICIAN.

Your local Lifeline is a program of 

LINE  

RESPONDER MANUAL

Info Line, Inc.703 S. Main Street, Suite 211

Akron, Ohio 44311

330-762-03081-800-944-0308

Equipment and monitoring service through

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You are listed as a responder for one of ourLifeline customers. As a responder for InfoLine’s Lifeline program, we rely on yourassistance to get help to the customer in amatter of minutes during an emergency. Aresponder is someone who is called by aLifeline monitor for the following reasons:

the monitor has been unable tocommunicate with the customer after analarm has been received

the customer has requested that you becalled

the customer’s door needs to be unlockedfor emergency services

the customer needs help troubleshootingthe Lifeline equipment

the customer needs checked onperiodically if Lifeline service is not working

Lifeline allows customers to feel safe andsecure in their homes, while giving them andtheir loved ones peace of mind knowing that

they can get help in an emergency.

The Lifeline unit is a small communicator that isplugged into a telephone jack and an electricaloutlet. It does not interfere with the telephoneservice, except to automatically call themonitoring center when the Personal HelpButton (PHB) or red HELP button on the unit ispressed. The wireless PHB is worn around theneck or on the wrist. It is designed for use inand immediately around the customer’s home. 

When the PHB or red HELP button on the unitis pressed, the Lifeline unit will automaticallydial the monitoring center. The monitor will callout to the customer over the speaker built intothe unit. This will allow the customer tocommunicate freely with the monitor without thecustomer having to answer the telephone. Ifthe customer does not respond or the customerrequests that we call responders, they will becalled in the order indicated by the customer.The customer should have given you a key orinformed you how to access their home. If the

Lifeline monitor cannot reach a responder orthe customer has requested an emergencysquad, the appropriate emergency squad willbe called.

LIFELINE FEATURES  

  PERSONAL HELP BUTTON (PHB):The personal help button is waterproofand can be worn when the customerbathes, but cannot transmit a signal if it issubmerged under water.

  AUTOMATIC PHONE LINE CHECK: 

The Lifeline unit routinely tests thetelephone line. The Lifeline unit will NOT work properly if the telephone is out oforder, telephone service has beendisconnected or a telephone (other thanthe one connected to the Lifeline unit) isleft off the hook. The green power lightwill flash in these instances.

  BATTERY BACK-UP: The Lifeline unitroutinely tests the AC power connection.If the Lifeline unit is unplugged or not

receiving electricity, it WILL continue towork until the internal battery has beenexhausted. The green power light willflash to indicate the unit is not receivingelectricity.

Note for Auto Alert Users:There is a difference in monitoringprocedure between a pushed button alertand fall detected alert (AutoAlert Only) ifthere is no response from customer: 

If a customer pushes the button

(AutoAlert or basic PHB) and doesnot respond to the monitoringcenter’s calls to the customer, thenresponders are sent to check anunknown situation.

If a fall is detected by the AutoAlert button only and the customer doesnot respond to the monitoringcenter’s calls, then EMS is

dispatched out immediately; themonitoring center does not callresponders first.

AUTOALERT PERSONAL BUTTONNECK CORD Only

PERSONAL BUTTONSHOWN ON NECK CORD

PERSONAL BUTTONSHOWN WITH WRIST BAND

LIFELINE UNIT