Resource Guide the Federal Government

Helping You Build a Better

Workforce

skillpath.com/onsite | 866-222-6315

Resource Guide for the Federal Government

FY21

https://es.skillpath.com

Helping you build a better workforce since 1989When you need end-to-end development solutions for all GS levels, turn to SkillPath. Our primary focus has always been on helping you, your staff and your agency be better—better communicators, better leaders and better employees overall.

We offer courses in leadership, mentoring, management and more—all designed to support OPM-designated competencies. We leverage more than 30 years of experience supporting the U.S. Armed Forces, all three branches of the federal government and dozens of independent government agencies. Our strategic, innovative training solutions have been designed to enhance individual and organizational success.

Our solutions are as unique as your needs …

Different learning objectives require different methods, tools and techniques. Our Resource Guide for the Federal Government gives you the option to choose what and how you learn …

... putting YOU in charge of your own professional path.

Visit skillpath.com for more information.

More than 250,000 individuals trust SkillPath for their training needs.

Top organizations across the

Fortune 1000

All branches of the U.S.

Armed Forces

All three branches of the federal government

All four major sports leagues—NFL, NBA,

MLB and NHL

100% Unconditional Guarantee

We stand behind the high-quality training we deliver. That’s why we offer an unconditional guarantee. If you’re not completely satisfied, just let us know. We’ll send you a full refund or arrange for you to attend another program. You have our word on it.

We conduct 16,000+ live events each

year. Find us in a city near you!

2 skillpath.com

https://www.skillpath.com

Our passion for learning extends

beyond business ... SkillPath operates with one overarching mission:

Provide tools and instruction so that those who want to be better can be.

Your organization won't be the only one to benefit when you choose SkillPath

as your training partner. Thanks to lifelong learners like you, we're able to fund higher

education in a number of ways including quality paid internships.

Since 2001, we have contributed more than $125 million

to scholarship, endowment and other funds in support of

higher learning.

SkillPath contributes 100% of our excess earnings

to support college students.

100%

skillpath.com 3

Mission-Critical Talent Development for Your WorkforceHelping You Build a Better Workforce Since 1989 ............ 2

Our Passion for Learning Extends Beyond Business ....... 3

How SkillPath Delivers Training to Your Organization ................................................. 5

Modular Learning .......................................................................6

FY20 Federal Pricing ..................................................................8

New and Noteworthy in FY20 ................................................20

COURSE INDEXLeadership ................................................................................. 22

Communication ........................................................................ 28

Productivity ............................................................................... 34

Teamwork ................................................................................... 48

Compliance ................................................................................. 54

Additional Products ...................................................................60

© SkillPath®. All rights reserved. SkillPath® is a registered trademark of the Graceland College Center for Professional Development and Lifelong Learning, Inc. Reg. U.S. Patent Trademark Office. All trademarks are the property of their respective owners. SkillPath claims no ownership interest in the trademarks.

4 skillpath.com/onsite

How SkillPath Delivers Training to Your Organization

OPTION ONE

You already know exactly what you need.Determine your ordering method from the list below then give us a call to schedule training for your organization.

Available Ordering Methods:

Government Purchase Card Your order may qualify as a micro-purchase. This means you buy the training you need using the easiest government procurement method available.

Pre-pay Federal rules permit buyers to pay in advance for training. Take advantage of this permission and receive up to 10% OFF on qualifying purchases!

OPTION TWO

You need help creating the right solution.If you'd like our assistance creating a modular program or developing custom content, we can provide a mix of traditional classroom training and technology-based learning options to meet your specific organizational goals and budget. Give us a call so we can help maximize the impact for your group or department.

Our Engagement ModelSkillPath Enterprise Solutions will create a learning experience exclusively for your company and its most important asset: Your talent.

From the first consultative meeting to analyze your needs to the program debriefing, we build a comprehensive engagement model for you, ensuring long-term program application and effectiveness.

Step 1Analysis of Needs

Step 5ProgramDebriefing

Step 2ProgramDesign

Step 4ProgramDelivery

Step 3Program Review

skillpath.com/onsite 5

Modular LearningYour business is unique. So are your employees. That’s why SkillPath creates a learning experience that is aligned to your core values—and built on the foundation of five learning pillars that drive organizational success.

The Five PillarsEach pillar is broken down into courses and modules that support multigenerational learning styles and create a customized learning path for all levels of your workforce. Module-based learning optimizes efficiency, generates interactive discussion and enhances long-term application.

Covering a wide range of topics relevant in today’s business world …

• Leadership development

• Coaching and mentoring

• Interpersonal communication

• Administrative support

• Customer service

• Project management

• Collaboration and teamwork

• Human resources

• Sexual harassment prevention

• Unconscious bias

• Microsoft® technical skills

Leadership

Teamwork Productivity

Communication

Compliance


Build Your SolutionModules can be combined among courses and pillars to meet your organization’s unique training needs. We also offer ready-made learning paths that contain up to 12 hand-picked modules, taking the guesswork out of selecting modules on your own.

COURSE

COURSE

COURSE MODULE MODULE

MODULE MODULE

MODULE MODULE

MODULE

Modules can be …

Live instructor-ledInteract face-to-face in a traditional classroom setting with one of our trainers. We bring the best professional facilitators to your location to train your employees onsite.

Virtual instructor-ledParticipate remotely in a live instructor-led session via live video stream and one-way audio, while interacting via chat and interactive tools with participants and an instructor.

WebinarsView convenient one-hour training sessions on any device—desktop computer, laptop, tablet or smartphone. These programs are also available as digital downloads.

eLearningTake advantage of career-enhancing, curriculum-based online learning—high-impact, highly interactive solutions that engage learners online on their preferred device.


*All pricing is reflective of standard cost and does not represent rates negotiated with your representative.

FY21 Federal PricingCOURSE INDEX

Leadership

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CTBSCoaching and Teambuilding Skills for Managers and Supervisors

24✔

CTBS_M1 Fundamentals of Leadership ✔ ✔ ✔

CTBS_M2 Coaching Team Members ✔ ✔ ✔

CTBS_M3 Coaching in Challenging Team Situations ✔ ✔ ✔

CTBS_M4 Building a Team ✔ ✔ ✔

CTBS_M5 Motivating and Engaging Teams ✔ ✔ ✔

CTBS_M6 Developing a Team Culture ✔ ✔ ✔

EXMG Excelling as a Manager or Supervisor 25 ✔

EXMG_1 Being a Leader vs. Being a Boss ✔ ✔ ✔

EXMG_2 Mastering Team Communication ✔ ✔ ✔

EXMG_4 Team Relationship Management ✔ ✔ ✔

EXMG_4 The Leader and the Work ✔ ✔ ✔

EXMG_5 Decision-making Skills ✔ ✔ ✔

EXMG_6 Performance Management Methods ✔ ✔ ✔

EXMG_7 Being a Servant Leader ✔ ✔ ✔

EXMG_8 Creating High-performing Teams ✔ ✔ ✔

EXMG_9 Team Motivation and Recognition ✔ ✔ ✔

EXMG_10 Coaching for Success ✔ ✔ ✔

EXMG_11 Communicating Up to Leadership ✔ ✔ ✔

EXMG_12 What Do I Do Next? ✔ ✔ ✔



COURSE INDEX

Leadership

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DARE Strengthening Leadership Skills for Managers 26 ✔

DARE_1 Influence of Servant Leadership ✔ ✔ ✔

DARE_2 Vision and Purpose ✔ ✔ ✔

DARE_4 Prioritizing Time ✔ ✔ ✔

DARE_4 Communicate Like a Leader ✔ ✔ ✔

DARE_5 Building a Decision-Making Team ✔ ✔ ✔

DARE_6 Leading Curiosity, Creativity and Innovation ✔ ✔ ✔

DARE_7 Developing Others ✔ ✔ ✔

DARE_8 Manager as Coach ✔ ✔ ✔

DARE_9 Adapting to Today’s Demands ✔ ✔ ✔

DARE_10 Manager as Change Agent ✔ ✔ ✔

DARE_11 Leading With Influence ✔ ✔ ✔

DARE_12 Extending Influence Outside Your Current Sphere ✔ ✔ ✔

PRMT Professional Development and Performance Planning 27 ✔

PRMT_M1 Aligning Employee Performance and Organizational Culture ✔ ✔ ✔

PRMT_M2 Skillfully Applying Adult Learning Principles ✔ ✔ ✔

PRMT_M3 Setting Achievable and Measurable Goals ✔ ✔ ✔

PRMT_M4 Communicating a Model of Constructive Feedback ✔ ✔ ✔

PRMT_M5 Constructing an Employee Development Plan ✔ ✔ ✔

PRMT_M6 Planning for Career Development ✔ ✔ ✔



COURSE INDEX

Communication

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BWRK The Business Writing Workshop 30 ✔

BWRK_M1 Exploring the Basics of Business Writing ✔ ✔ ✔

BWRK_M2 Writing to Communicate ✔ ✔ ✔

BWRK_M3 Examining Instructional Writing ✔ ✔ ✔

BWRK_M4 Recognizing the Qualities of Informational Writing ✔ ✔ ✔

BWRK_M5 Writing as a Mode of Influence ✔ ✔ ✔

BWRK_M6 Practicing Diplomacy Through Writing ✔ ✔ ✔

COMT Communicating With Tact, Diplomacy and Professionalism 31 ✔

COMT_M1 Fundamentals of Communication ✔ ✔ ✔

COMT_M2 Communicating With Tact and Diplomacy ✔ ✔ ✔

COMT_M3 Strengthening Credibility and Work Relationships ✔ ✔ ✔

COMT_M4 Powerful Listening Skills ✔ ✔ ✔

COMT_M5 Communicating With Different Personality Types ✔ ✔ ✔

COMT_M6 Positive Persuasion ✔ ✔ ✔

COMT_M7 Leading Productive Meetings ✔ ✔ ✔

COMT_M8 Communicating With Tact in Difficult Situations ✔ ✔ ✔

COMT_M9 Managing Conflicts and Preventing Communication Problems ✔ ✔ ✔

BUSE Writing Better Business Emails 32 ✔

BUSE_M1 Writing With Purpose ✔ ✔ ✔

BUSE_M2 Establishing the Role of Email in the Workplace ✔ ✔ ✔

BUSE_M3 Outlining the Mechanics of Writing Emails ✔ ✔ ✔

BUSE_M4 Polishing Grammar and Punctuation Skills ✔ ✔ ✔

BUSE_M5 Writing as a Process ✔ ✔ ✔

BUSE_M6 Troubleshooting and Proofreading: Refresh the Fundamentals ✔ ✔ ✔



COURSE INDEX

Communication

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PREZ Professional Presentation Skills 33 ✔

PREZ_M1 Fundamentals of Effective Presentations ✔ ✔ ✔

PREZ_M2 Planning and Preparing a Powerful Presentation ✔ ✔ ✔

PREZ_M3 Eliminating Speaker Anxiety and Nervousness ✔ ✔ ✔

PREZ_M4 Polishing and Delivering a Presentation Like a Pro ✔ ✔ ✔

PREZ_M5 Using Visual Aids Effectively ✔ ✔ ✔

PREZ_M6 Skillfully Handling Difficult Presentation Situations ✔ ✔ ✔



COURSE INDEX

Productivity

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P100 Successful Project Management 36 ✔

P100_M1 Project Management Methodologies ✔ ✔ ✔

P100_M2 Introduction to Initiation ✔ ✔ ✔

P100_M3 Planning Foundations ✔ ✔ ✔

P100_M4 Executing and Monitoring Performance ✔ ✔ ✔

P100_M5 Evaluation and Testing Cycles ✔ ✔ ✔

P100_M6 Acceptance and Closure ✔ ✔ ✔

P200 The Advanced Project Manager’s Tool Kit 37 ✔

P200_M1 Uncovering and Ultimate Purpose ✔ ✔

P200_M2 Scheduling for Solutions ✔ ✔

P200_M3 Manage Risk ✔ ✔

P200_M4 Agile Needs Analysis ✔ ✔

P200_M5 Sprint Planning and Execution ✔ ✔

P200_M6 Outlook® for Project Management ✔ ✔

MMPO Managing Multiple Projects, Objectives and Deadlines 38 ✔

MMPO_M1 Finding Value Across Multiple Projects ✔ ✔ ✔

MMPO_M2 Preparing to Handle Competing Priorities ✔ ✔ ✔

MMPO_M3 Managing and Setting Achievable Objectives ✔ ✔ ✔

MMPO_M4 Planning to Increase Project Profitability and Productivity ✔ ✔ ✔

MMPO_M5 Scheduling and Establishing Accountability ✔ ✔ ✔

MMPO_M6 Identifying Risk and Limiting Burnout ✔ ✔ ✔



COURSE INDEX

Productivity

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X100 Mastering Microsoft® Excel® for Office 365® Level 100 39 ✔

X100_M1 Fundamentals ✔ ✔ ✔

X100_M2 Getting Down to Business ✔ ✔ ✔

X100_M3 Getting Up to Date: Excel® Tables and PivotTable Reports ✔ ✔ ✔

X100_M4 Absolute vs. Relative Cell References and Conditional Formatting

✔ ✔ ✔

X100_M5 VLOOKUP and Other Common Functions ✔ ✔ ✔

X100_M6 Spreadsheet Formatting ✔ ✔ ✔


X200_M1Time-saving Techniques—Understanding Essential Power Shortcuts and Functions

✔ ✔ ✔

X200_M2 Charting Essentials ✔ ✔ ✔

X200_M3 Mastering Forms, Form Objects and Templates ✔ ✔ ✔

X200_M4 Data Visualization Techniques ✔ ✔ ✔

X200_M5 Powerful Data Analysis Tools ✔ ✔ ✔

X200_M6 The Data Mining Add-in ✔ ✔ ✔


X300_M1Building Advanced PivotTables With Calculated Items and Fields

✔ ✔ ✔

X300_M2 Power Query Including the M Language ✔ ✔ ✔

X300_M3 Introduction to Power Pivot—Gathering Data ✔ ✔ ✔

X300_M4 Power Pivot DAX Measures ✔ ✔ ✔

X300_M5 Developing Reports and Dashboards Using Power BI ✔ ✔ ✔

X300_M6 3D Maps for Excel® ✔ ✔ ✔



COURSE INDEX

Productivity

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CSVE Customer Service Excellence 42 ✔

CSVE_M1 Considering Customer Experience in Customer Service ✔ ✔ ✔

CSVE_M2 The Customer’s Point of View ✔ ✔ ✔

CSVE_M3 Creating a Customer Service Culture ✔ ✔ ✔

CSVE_M4 Three Guiding Principles for Customer Service ✔ ✔ ✔

CSVE_M5 Powerful Customer Service Communication Skills ✔ ✔ ✔

CSVE_M6 Handling Difficult Situations ✔ ✔ ✔

CSVE_M7 Powerful Communication Skills—Chat/Email ✔ ✔ ✔

CSVE_M8 Powerful Communication Skills—Telephone ✔ ✔ ✔

CSVL Customer Service Excellence for Leaders 43 ✔

CSVL_M1 Considering Customer Experience in Customer Service ✔ ✔ ✔

CSVL_M2 The Customer’s Point of View ✔ ✔ ✔

CSVL_M3 Measuring Customer Satisfaction ✔ ✔ ✔

CSVL_M4 Leading a Customer Service Culture ✔ ✔ ✔

CSVL_M5 Handling Difficult Situations ✔ ✔ ✔

CSVL_M6 Methods for Learning Customer Service Continuous Improvement ✔ ✔ ✔

CSVL_M7 Powerful Communication Skills—Chat/Email ✔ ✔ ✔

CSVL_M8 Powerful Communication Skills—Telephone ✔ ✔ ✔

TSKM Time and Task Management 44 ✔

TSKM_M1 Performance With Purpose ✔ ✔ ✔

TSKM_M2 Responding to Urgency ✔ ✔ ✔

TSKM_M3 Making Quality and Timely Decisions ✔ ✔ ✔

TSKM_M4 Needs-based Time Management ✔ ✔ ✔

TSKM_M5 Manage Attention and Limit Interruption ✔ ✔ ✔

TSKM_M6 Inspire Creativity With a Positive Attitude ✔ ✔ ✔



COURSE INDEX

Productivity

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PRBM Critical and Strategic Problem Solving 45 ✔

PRBM_M1 The Essential Characteristics of Critical Thinking ✔ ✔ ✔

PRBM_M2 How to Challenge Conventional Thinking ✔ ✔ ✔

PRBM_M3 Differentiating Opinions, Perceptions and Beliefs ✔ ✔ ✔

PRBM_M4 The Impact of Engagement on Diversity and Inclusion ✔ ✔ ✔

PRBM_M5 An Insightful Approach to Problem Solving ✔ ✔ ✔

PRBM_M6 Strategically Assembling and Assessing Solutions ✔ ✔ ✔

PRBM_M7 Thinking Beyond Today ✔ ✔ ✔

PRBM_M8 Making Strategic Decisions ✔ ✔ ✔

PRBM_M9 Applying Strategic Thinking Tools ✔ ✔ ✔

EXAA The Extraordinary Administrative Assistant 46 ✔

EXAA_M1 Projecting a Professional Presence ✔ ✔ ✔

EXAA_M2 Cultivating Working Relationships ✔ ✔ ✔

EXAA_M3 Establishing Successful Partnerships ✔ ✔ ✔

EXAA_M4 Obtaining an Operations Approach ✔ ✔ ✔

EXAA_M5 Utilizing Organizational Tools ✔ ✔ ✔

EXAA_M6 Communicating Expertise ✔ ✔ ✔



COURSE INDEX

Teamwork

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BDEI Building Emotional Intelligence 50 ✔

BDEI_M1 Understanding Emotions ✔ ✔ ✔

BDEI_M2 Strengthening Self-Awareness ✔ ✔ ✔

BDEI_M3 Achieving Emotional Balance ✔ ✔ ✔

BDEI_M4Crafting an Emotionally Intelligent Environment— Self-Regulate and Self-Motivate

✔ ✔ ✔

BDEI_M5 Handling Conflict With Empathy ✔ ✔ ✔

BDEI_M6Refining Relationships Through Social Awareness and Communication

✔ ✔ ✔

BDEI_M7 The Role of Emotional Intelligence in Leadership ✔ ✔ ✔

BDEI_M8 Applying Workplace Emotional Intelligence Tools ✔ ✔ ✔

TEAM Effective Teamwork Strategies 51 ✔

TEAM_M1 Team Fundamentals ✔ ✔ ✔

TEAM_M2 Leverage Team Dynamics and Cohesion ✔ ✔ ✔

TEAM_M3 Enhance Cooperation ✔ ✔ ✔

TEAM_M4 Establish Effective Team Communication ✔ ✔ ✔

TEAM_M5 Resolve Team Conflict ✔ ✔ ✔

TEAM_M6 Improve Team Decision Making ✔ ✔ ✔



COURSE INDEX

Teamwork

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WPFD Women’s Professional Development 52 ✔

WPFD_M1 Creating a Powerful Personal Brand ✔ ✔ ✔

WPFD_M2 Committing to Effective Communications ✔ ✔ ✔

WPFD_M3 Cultivating Strong Professional Relationships ✔ ✔ ✔

WPFD_M4 The Power of Influence ✔ ✔ ✔

WPFD_M5 Building a Meaningful Network ✔ ✔ ✔

WPFD_M6 Reflection for Purpose and Planning ✔ ✔ ✔

WPFD_M7 How to Craft Your Own Personal Brand Statement ✔ ✔ ✔

WPFD_M8 Collaboration in Today’s Workplace ✔ ✔ ✔

WPFD_M9 Effective Presentation Skills ✔ ✔ ✔

WPFD_M10 Making Decisions Strategically and Critically ✔ ✔ ✔

WPFD_M11 Embracing Creativity and Innovation ✔ ✔ ✔

WPFD_M12 Personal Development Plan ✔ ✔ ✔



COURSE INDEX

Compliance

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HRLW HR Law 56 ✔

HRLW_M1 The Employment Relationship ✔ ✔ ✔

HRLW_M2 Equal Employment Opportunity ✔ ✔ ✔

HRLW_M3 Talent Management, Discipline and Discharges ✔ ✔ ✔

HRLW_M4 Compensation Basics ✔ ✔ ✔

HRLW_M5 Employee Protection Benefits ✔ ✔ ✔

HRLW_M6 Important HR Laws ✔ ✔ ✔

UNBMIN6 Unconscious Bias and Inclusion 57 ✔

UNBMIN6_M1 Reconsidering Certainty and Doubt ✔ ✔ ✔

UNBMIN6_M2 Confirmation Bias ✔ ✔ ✔

UNBMIN6_M3 Schemas and Heuristics ✔ ✔ ✔

UNBMIN6_M4 The Power We Have ✔ ✔ ✔

UNBMIN6_M5 Stereotypes and Implicit Bias ✔ ✔ ✔

UNBMIN6_M6 The Value of Inclusion ✔ ✔ ✔

UNBMLG6 Unconscious Bias and Legal Considerations 58 ✔

UNBMLG6_M1 Legal Considerations Related to Implicit Bias—Harassment ✔ ✔ ✔

UNBMLG6_M2 Legal Considerations—Hiring, Performance Evaluation and Implicit Bias

✔ ✔ ✔

UNBMHR3 Unconscious Bias HR and Strategic Leader Workshop 59 ✔

UNBMHR3_M1 Implicit Bias and Employment Law ✔ ✔ ✔

UNBMHR3_M2 Foundations of Cultural Inclusion ✔ ✔ ✔

UNBMHR3_M3 Creating an Inclusive Culture ✔ ✔ ✔



COURSE INDEX

Additional Products and Services

ID Item Page

STAR12DE SkillPath eLearning (one-year subscription) 60

SXHRE + Sexual Harassment in the Workplace—Employee (STAR12 add-on) 62

SXHRM + Sexual Harassment in the Workplace—Manager (STAR12 add-on) 63

TTCE + Through the Customer’s Eyes (STAR12 add-on) 64

COACH Follow-up Coaching (one-hour sessions) 53


New and Noteworthy in FY21The demands on your agency and your employees are constantly evolving. And so is the course content at SkillPath. We never stop scanning the horizon for trends and changes that affect you—including updates from OPM—and we develop new courses to support them. Check out some of our newest additions to the lineup.

Excelling as a Manager or SupervisorAchieve your full potential—not just as a manager or supervisor, but as a true leader who commands the respect, commitment and credibility that moves people to action and inspires greatness. From coaching to delivering feedback to delegating and more, you’ll learn the latest and best techniques to improve your team’s overall performance in this powerful one-day workshop.

Learn more

Communicating With Tact, Diplomacy and ProfessionalismGain communication skills that never miss the mark. Whatever your GS level, the communication skills you’ll learn in this two-day intensive course will take your overall workplace effectiveness to the next level. You’ll strengthen your speaking, writing and interpersonal skills … and master effective communication under stress, in tough situations and with all personality types. You’ll learn how to stay in control of any situation and manage your responsibilities with tact, poise and polish.

Learn more

To keep pace with government business practices, we add and update our courses regularly. To find out more, call one of expert consultants at 866-222-6315.


U.S. workforce by 2020

48%Millennials

79% of women

73% of men

Millennials who lack confidence in their leadership skills:


The Advanced Project Manager’s ToolkitThis hands-on course is your resource for revitalizing project teams and gaining a new perspective on the tools you already have at your disposal. You’ll take a deep dive into innovative methods to plan and organize projects. You’ll practice defining purpose, performing root cause analysis and executing waterfall and agile approaches to gain momentum for your projects. And when you’ve completed the course, you’ll be ready to boost the productivity of your project team using the techniques you learned.

Learn more

Effective Teamwork StrategiesTeamwork doesn’t just happen. The transformation of a group of individuals into a team takes work. This course covers the fundamentals of what makes a team, exploring team dynamics, cohesion and cooperation. You’ll learn from the best research related to each concept and be challenged to apply them to your team through exercises, discussions and other activities. You’ll also practice key skills—like communication, conflict resolution and decision making—to become part of a productive unit that can be counted on to contribute to the organization's overall success.

Learn more

Unconscious Bias1 Unconscious Bias

and Inclusion offers all-new content rooted in positive psychology and backed by decades of research. Instead of emphasizing what not to do and say, this course features interactive exercises that provide a hands-on guide to demonstrating inclusive behavior and making diverse teams more effective.

Learn more

2 Unconscious Bias HR and Strategic Leader Workshop is for organizational leaders, HR professionals or influencers responsible for workplace culture. A primer on the development of the tools and knowledge you need to integrate awareness into your organization and confidently start it on a path toward a more inclusive culture.

Learn more

3 Unconscious Bias and Legal Considerations is a half-day HR practitioner workshop that helps you explore the origin of unconscious bias and the legal issues that can arise as a result.

Learn more


-50%

-44%

On average, poorly managed groups are 50% less productive …

… and 44% less profitable than their well-managed counterparts

PILLAR: LEADERSHIP

Will your next generation of leaders be ready when called upon?The demand for leadership talent continues to grow in government agencies, but the pool of skilled candidates is limited. Succession planning and developing effective leaders is a high priority for government organizations. Learning and development programs for recruiting, retaining and training new leaders are key to succession planning in government.

These programs entail:

• Analyzing and identifying potential candidates with leadership skills

• Planning career paths for employees

• Establishing mentoring programs and partnerships

NEW COURSES• Coaching and Teambuilding Skills for Managers and Supervisors

• Excelling as a Manager or Supervisor

• Professional Development and Performance Planning

• Strengthening Leadership Skills for Managers



72%of state and

local government agencies

sayleadership development is the biggest workforce issue


PILLAR: LEADERSHIP

Coaching and Teambuilding Skills for Managers and SupervisorsThis course helps managers and supervisors develop the right knowledge and skills to perform a valuable function for your organization. They’ll learn how to turn average workers into exceptional ones and how to turn conflict into opportunities. They’ll learn what to do to move their team forward and get them consistently performing at their peak potential.

COURSE: CTBS

LENGTH: 6 modules

________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: PRMT, TEAM, COMT, BUSE________________________

AVAILABLE MODALITIES:

LEARNING OBJECTIVES

• Create a culture of coaching that opens the lines ofcommunication and provides valuable insight into what motivates team members

• Recognize leadership style and modify as neededto create an optimal setting for team inspiration and motivation

• Manage productively in challenging situations to buildtrust and improve team performance

• Develop a motivated, engaged and forward-thinkingteam able to overcome common obstacles

• Navigate a team and coach individual employeesthrough change

• Assess and adapt personal behaviors to increaseemployee engagement and team performance

• Shape the culture of a team, recognizing when changesneed to be made and knowing how to influence the process along the way

COURSE TOPICS

• Fundamentals of Leadership

• Coaching Team Members

• Coaching in Challenging Team Situations

• Building a Team

• Motivating and Engaging Teams

• Developing a Team Culture

BRAND-NEW!

BRAND-NEW!


PILLAR: LEADERSHIP

Excelling as a Manager or SupervisorNew managers and supervisors are challenged with working with diverse team members and supporting their progress. This unique course provides the tools needed to be a true servant leader and not just “the boss.” Learn how to motivate employees, how to manage relationships and performance, how to coach effectively to create high-performing teams, how to make informed decisions and how to communicate successfully both up and out to leadership and the team. Learn to do all of this while managing a new workload and focusing on your organization's most precious resource—its people.

COURSE: EXMG

LENGTH: 12 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: CTBS, PRMT, TEAM, COMT, BUSE, PREZ, TSKM, BDEI, UNBMIN6

________________________


LEARNING OBJECTIVES

• Build skills like vision, creativity, innovation, collaboration and teamwork

• Create a high-performing team of people with a common goal, vision and commitment

• Master proven methods of employee motivation, relationship management and conflict resolution

• Practice effective coaching techniques that improve employee and team performance

• Advocate for the team by communicating, managing and influencing up to leadership

• Make informed decisions and display the attributes of a servant leader to help employees develop and perform at their best

COURSE TOPICS

• Being a Leader vs. Being a Boss

• Mastering Team Communication

• Team Relationship Management

• The Leader and the Work

• Decision-making Skills

• Performance Management Methods

• Being a Servant Leader

• Creating High-performing Teams

• Team Motivation and Recognition

• Coaching for Success

• Communicating Up to Leadership

• What Do I Do Next?

BRAND-NEW!

BRAND-NEW!


PILLAR: LEADERSHIP

Strengthening Leadership Skills for ManagersThis two-day leadership session examines the essential role managers play as leaders within an organization. In today’s corporate culture, organizations want leaders who can handle any situation that comes their way. The ability to influence, communicate and make thoughtful, effective decisions are key attributes every leader must possess. This course focuses on growing and honing these skill sets, as well as producing managers dedicated to servant leadership.

COURSE: DARE

LENGTH: 12 modules________________________

LEVEL: I Intermediate

PREREQUISITES: None

RECOMMENDED COURSES: EXMG, PRMT, PREZ, CSVL, UNBMIN6________________________


LEARNING OBJECTIVES

• Elevate success for the team and the organization by trying a bold, new path to influencing others usinga servant leadership model

• Create an engaged workforce and provide more teammotivation by learning to connect the organization’s vision with daily work

• Reprioritize time to meet the needs of the team and the organization—and to focus on what’s important asopposed to what’s urgent

• Remove the barriers to effective communicationand create a team culture of listening

• Build a decision-making team made up of diversevoices to ensure thoughtful decisions

• Encourage curiosity, creativity and innovation byestablishing a culture that fosters all three

COURSE TOPICS

• Influence of Servant Leadership

• Vision and Purpose

• Prioritizing Time

• Communicate Like a Leader

• Building a Decision-Making Team

• Leading Curiosity, Creativity and Innovation

• Developing Others

• Manager as Coach

• Adapting to Today’s Demands

• Manager as Change Agent

• Leading With Influence

• Extending Influence Outside Your Current Sphere

BRAND-NEW!

BRAND-NEW!


PILLAR: LEADERSHIP

Professional Development and Performance PlanningDeveloping yourself and others impacts teams, projects and the organization’s ability to deliver on its mission and purpose. Transform people into strong, confident employees who are prepared to support the organization’s vision by setting an example and providing tools for success.

In this course, you will be introduced to the common qualities and best practices shared by excellent performance managers. You'll also discover the skills to become a successful coach and mentor who leads teams to achieve measurable and effective results.

COURSE: PRMT

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: CTBS________________________


LEARNING OBJECTIVES

• Construct a performance statement to convey organizational purpose

• Recognize the role of personality in setting learning development activities

• Write achievable and measurable goals for performance

• Communicate expectations using proven coaching techniques

• Complete a scenario-based employee development plan

• Identify the hidden value of rewarding accomplishments

COURSE TOPICS

• Aligning Employee Performance and Organizational Culture

• Skillfully Applying Adult Learning Principles

• Setting Achievable and Measurable Goals

• Constructing a Model of Constructive Feedback

• Constructing an Employee Development Plan

• Planning for Career Development

BRAND-NEW!

BRAND-NEW!


PILLAR: COMMUNICATION

How much does poor communication cost your agency? As someone who works in the government, you know that many of the stereotypical complaints about the industry are overblown. Unfortunately, some of them also are true. How do you convince others to buy into your ideas or grease the wheels for getting work or resources flowing in a positive way? It all starts with communication.

Communication training for government employees allows them to:

• Improve customer service with vendors, other departments or other agencies

• Explain complicated or dry concepts in an engaging manner

• Better communicate with customers and co-workers

• Become much more self-confident

NEW COURSES• Communicating With Tact, Diplomacy and Professionalism

• Professional Presentation Skills

• The Business Writing Workshop

• Writing Better Business Emails



51%of state and

local government agencies

report that written

communication is the skill they need most

from new hires



The Business Writing WorkshopHigh-quality business writing is essential for the success of nearly every organization. Employees who can distinguish themselves as excellent writers increase organizational productivity while boosting their professional statures and positively influencing the trajectories of their careers.

This course will explore the basics of business writing and identify skills needed to write effectively in different situations. Participants will discuss the importance of tone, word choice, audience and purpose for impactful written communication.

COURSE: BWRK

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: EXMG, EXAA, CONAA________________________


LEARNING OBJECTIVES

• Understand the basics of business writing to build skills as an effective communicator in the workplace

• Write clearly and purposefully to convey the intendedmessage in the intended tone

• Create effective instructional content by identifyinggoals and audience needs

• Identify the qualities of good technical writingand effectively research, document and communicate findings

• Use persuasive writing to build bridges and foster positive working relationships to achieveorganizational goals

• Write with diplomacy, transparency and respect to convey the intended message in challenging situations—even when disagreeing or deliveringbad news

COURSE TOPICS

• Exploring the Basics of Business Writing

• Writing to Communicate

• Examining Instructional Writing

• Recognizing the Qualities of Informational Writing

• Writing as a Mode of Influence’

• Practice Diplomacy Through Writing

BRAND-NEW!

BRAND-NEW!



Communicating With Tact, Diplomacy and ProfessionalismGreat communicators are made, not born—it’s a matter of having the right knowledge and tools. Through our research we’ve collected crucial and practical information on these subjects and condensed it into a highly interactive training program. At the completion of this training, you’ll feel confident and comfortable communicating with diplomacy, tact and professionalism.

COURSE: COMT

LENGTH: 9 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: None________________________


LEARNING OBJECTIVES

• Master the techniques of diplomacy and tact to thrive in today’s business environment

• Gain strength and maintain credibility with others in the workplace

• Develop stronger, more effective listening skills for more effective communication

• Recognize different personality types and determine how to work with each

• Successfully negotiate without formal authority

• Lead productive meetings that benefit everyone—and waste time for no one

• Deliver feedback and handle disagreements with diplomacy—even in heated situations

• Keep a positive mindset and open communication to deal effectively with any type of conflict

COURSE TOPICS

• Fundamentals of Communication

• Communicating With Tact and Diplomacy

• Strengthening Credibility and Work Relationships

• Powerful Listening Skills

• Communicating With Different Personality Types

• Positive Persuasion

• Leading Productive Meetings

• Communicating With Tact in Difficult Situations

• Managing Conflicts and Preventing Communication Problems

BRAND-NEW!

BRAND-NEW!



Writing Better Business EmailsEvery memo, every letter, every email or proposal you write speaks volumes about you and your organization. That’s why it’s so important that each correspondence that leaves your desk is crisp, polished and professional. Email is not exempt from the rules of professional communication. In fact, clear and concise emails have a much better chance of being read and getting positive results. This training covers a wealth of shortcuts, easy-to-remember tips and insiders secrets to help you create first-class business correspondence, overcome business writing obstacles and become an effective business communicator.

COURSE: BUSE

LENGTH: 6 modules________________________


PREREQUISITES: None

RECOMMENDED COURSES: BWRK________________________


LEARNING OBJECTIVES

• Correctly identify the specific audience and purpose of every email you write so you can tailor the message appropriately

• Match the purpose of the message to the communication style of the recipient and employ email best practices to efficiently achieve intended outcomes

• Increase the credibility and impact of email communications by writing concisely and with clear purpose

• Refresh your working knowledge of grammar and punctuation basics to present polished, professional and error-free emails

• Establish a repeatable writing process to help organize thoughts, avoid “analysis paralysis” and improve the quality of the finished email

• Master the proofreading process by enhancing the revision process and learning how to troubleshoot common language use issues

COURSE TOPICS

• Writing With Purpose

• Establishing the Role of Email in the Workplace

• Outlining the Mechanics of Writing Emails

• Polishing Grammar and Punctuation Skills

• Writing as a Process

• Troubleshooting and Proofreading: Refresh the Fundamentals

BRAND-NEW!

BRAND-NEW!



Professional Presentation SkillsPresentation skills are vital for business professionals today. How information is presented to groups and individuals can determine the effectiveness of the message and its outcome. Presentation skills can affect the speaker’s influence and credibility and make a remarkable difference when getting the message across to listeners. This unique program gives learners the techniques and skills necessary for an effective presentation and helps them engage an audience with confidence .

COURSE: PREZ

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Understand the fundamentals of effective,successful presentations

• Plan and prepare powerful presentations thatengage the audience

• Eliminate speaker anxiety and nervousness

• Polish your delivery techniques to presentinformation like a professional

• Use visual aids effectively

• Skillfully handle difficult presentation situations

COURSE TOPICS

• Fundamentals of Effective Presentations

• Planing and Preparing a Powerful Presentation

• Eliminating Speaker Anxiety and Nervousness

• Polishing and Delivering a Presentation Like a Pro

• Using Visual Aids Effectively

• Skillfully Handling Difficult Presentation Situations

BRAND-NEW!

BRAND-NEW!


33%

Heavy workload

22%

Unrealistic expectations

22%

Attaining work/life balance

Top sources of

workplace stress

PILLAR: PRODUCTIVITY

Increasing staff productivity boosts your bottom lineProductivity training shows your employees that you care about their professional development. Trained workers are more motivated to use the skills they learn on the job, which helps them complete tasks more quickly with fewer mistakes and much less stress. This helps improve their efficiency and effectiveness, which creates more engaged employees.

Productivity training allows your employees to:

• Feel more confident in their abilities, leading to higher job satisfaction

• Consider themselves important members of the team

• Know what outcomes the organization wants from them bysupporting a performance-based culture

NEW COURSES• Successful Project Management

• The Advanced Project Manager’s Tool Kit

• Managing Multiple Projects, Objectives and Deadlines

• Mastering Microsoft® Excel® for Office 365® Level 100



• Customer Service Excellence

• Customer Service Excellence for Leaders

• The Extraordinary Administrative Assistant

• Critical and Strategic Problem Solving

• Time and Task Management



Productive workers can potentially add up to

$5,000 in profits

Less productive employees can cost an organization

$12,000 per year



Successful Project ManagementPlan, execute and complete every project like a pro. Successful Project Management introduces the fundamentals of launching, managing and executing a project. Learn today’s most popular, industry-accepted practices and get acquainted with the essential tools you’ll need to confidently approach every project with a plan for success.

COURSE: P100

LENGTH: 6 modules________________________


PREREQUISITES: None

RECOMMENDED COURSES: MMPO, PREZ, COMT________________________


LEARNING OBJECTIVES

• Get a project off the ground with energy and full support

• Confidently recommend proven project management processes

• Create a solid plan for project success using widely used key techniques

• Manage documentation and resources to ensure smooth project transitions

• Be prepared with a toolkit including waterfall, agile and hybrid solutions for adaptability

• Effectively guide project teams and manage stakeholders through project completion

COURSE TOPICS

• Project Management Methodologies

• Introduction to Initiation

• Planning Foundations

• Executing and Monitoring Performance

• Evaluation and Testing Cycles

• Acceptance and Closure

BRAND-NEW!

BRAND-NEW!



The Advanced Project Manager’s Tool KitSuccessful project managers have myriad resources and skills at their disposal. Collect more project management instruments to add to your tool kit with the interactive exercises, group activities and simulations included in this course. Walk through the stages of defining purpose, performing root cause analysis and executing waterfall and agile approaches to gain momentum for your projects.

COURSE: P200

LENGTH: 6 modules (Two hours each)________________________


PREREQUISITES: P100

RECOMMENDED COURSES: P100, TEAM, CTBS________________________


LEARNING OBJECTIVES

• Align projects with organizational values and standards to achieve the greatest success

• Foster collaboration to generate innovative ideas and enhance interpersonal relationships

• Develop an objective approach to problem solving and decision making

• Identify underlying needs to complete efficient, cost-effective and value-based projects

• Use assessment tools to learn from past projects, identify fault points and mitigate potential risk

• Apply agile techniques to compose user stories, gain new perspectives and drive projects forward

COURSE TOPICS

• Uncovering an Ultimate Purpose

• Scheduling for Solutions

• Manage Risk

• Agile Needs Analysis

• Sprint Planning and Execution

• Outlook® for Project Management

BRAND-NEW!

BRAND-NEW!



Managing Multiple Projects, Objectives and DeadlinesThe proven methods of planning, executing and monitoring provided in this course will facilitate productive project results. In this course, you'll learn to apply standards for managing priorities and reap the benefits of respect, trust and accountability. Implement a plan for productivity using a scope management plan and project portfolios. In instances where deadlines are missed and the project stalls, you’ll learn to use techniques from this course to positively push forward.

COURSE: MMPO

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: TSKM, COMT, PRBM________________________


LEARNING OBJECTIVES

• Create long-term success by developing a Project Value Mindset®

• Accurately assess competing priorities with workplace-proven techniques

• Communicate your vision by translating needs into clear, achievable goals

• Execute projects with confidence by planning for productivity

• Keep your team engaged and motivated by establishing accountability

• Bounce back from stalled projects and deadlines with stress-relieving recovery skills

COURSE TOPICS

• Finding Value Across Multiple Projects

• Preparing to Handle Competing Priorities

• Managing and Setting Achievable Objectives

• Planning to Increase Project Profitability and Productivity

• Scheduling and Establishing Accountability

• Identifying Risk and Limiting Burnout

BRAND-NEW!

BRAND-NEW!



Mastering Microsoft® Excel® for Office 365® Level 100Microsoft Excel serves today as the one essential business tool you must understand and master to manage large quantities of data. This program teaches software users the fundamentals of Excel for Office 365. Learners can refresh their knowledge in one day and gain hands-on experience with creating PivotTables, building datasets, learning conditional formatting and analyzing data.

COURSE: X100

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: X200, X300________________________


LEARNING OBJECTIVES

• Learn the fundamentals of Microsoft Excel

• Complete hands-on practice with data modeling and analysis

• Review the latest version of Excel, focusing on new solutions for data management

• Prepare for Excel Level 200 and Level 300 training

• Reinforce baseline skills for Excel users who are self-taught or have not received training for several years

COURSE TOPICS

• Fundamentals

• Getting Down to Business

• Getting Up to Date: Excel Tables and PivotTable Reports

• Absolute vs. Relative Cell References and Conditional Formatting

• VLOOKUP and Other Common Functions

• Spreadsheet Formatting

BRAND-NEW!

BRAND-NEW!



Mastering Microsoft® Excel® for Office 365® Level 200You know a lot about Microsoft Excel, but now everyone is talking to you about data analysis. You’re aware there are tools for such things, but you don’t really have a background in data analysis, and you don’t know where to start. If this sounds familiar, or you struggle with expanding your skills, knowing that data analysis is the new “hot skill” needed in every organization, this course is for you. You’ll learn the vast number of powerful analytic tools and techniques nested in Excel ready for you to harness and use to illuminate the data you’ve worked so hard to collect.

COURSE: X200

LENGTH: 6 modules________________________


PREREQUISITES: None



LEARNING OBJECTIVES

• Gain a thorough understanding of consolidating data, combination charts, 3-D maps, Gantt charts and gauge charts

• Practice and learn non-VBA form controls and Excel add-ons, including the Data Analysis ToolPak and the Solver

• Become familiar with the SQL Server® Data Mining add-in for Excel and its use of various data mining algorithms

• Learn what’s new with the latest version of Excel, including its solutions for data management

• Prepare for Excel Level 300 training

• Learn how Excel features relate to everyday business needs

COURSE TOPICS

• Time-saving Techniques—Understanding Essential Power Shortcuts and Functions

• Charting Essentials

• Mastering Forms, Form Objects and Templates

• Data Visualization Techniques

• Powerful Data Analysis Tools

• The Data Mining Add-in

BRAND-NEW!

BRAND-NEW!



Mastering Microsoft® Excel® for Office 365® Level 300Are you worried you’re using “modern” Excel like it’s “old-fashioned” Excel? Are you convinced that if you’re not keeping up, you’re falling behind? Microsoft rolls out updates to Excel constantly. With this new training opportunity, you’ll save countless hours of frustration trying to figure out the powerful advanced features like Power Pivot, Power Query, DAX, Power BI and Power Maps. This modular program can show you the most time-saving, cutting-edge features in easy-to-digest chunks or one complete, fascinating day.

COURSE: X300

LENGTH: 6 modules________________________

LEVEL: A Advanced

PREREQUISITES: None



LEARNING OBJECTIVES

• Complete training activities on essential Excel tools like PivotTable calculated items, calculated fields and conditional formatting

• Practice hands-on data management using Excel’s collection of Power Tools, such as Power Query, Power Pivot, DAX Functions, Power BI and Power Maps

• Learn to extract, transform and load data that will be hosted on Power BI dashboards

• Produce custom animated 3-D map videos for Microsoft PowerPoint presentations

• Learn how Excel features relate to everyday business needs

COURSE TOPICS

• Building Advanced PivotTables With Calculated Items and Fields

• Power Query Including the M Language

• Introduction to Power Pivot—Gathering Data

• Power Pivot DAX Measures

• Developing Reports and Dashboards Using Power BI

• 3D Maps for Excel

BRAND-NEW!

BRAND-NEW!



Customer Service ExcellencePhenomenal customer service is not just a differentiator in the marketplace; it’s the expectation of every customer. They want an experience that is engaging and focused on their point of view. This customer-centric approach to customer service is vital and can only be accomplished if organizations make it their mission to build a strong customer service culture. In this course, customer service professionals will learn how to be successful by using powerful communication skills, exercising customer service fundamentals, handling difficult situations and creating a culture of service.

COURSE: CSVE

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: COMT________________________


LEARNING OBJECTIVES

• Embrace the customer experience to build relationships, increase satisfaction, loyalty and sales

• Regularly exceed expectations and improve service by adopting the customer’s viewpoint

• Commit to a customer service culture without diminishing organizational sustainability

• Improve performance by mastering the

3 guiding principles for customer service

• Effectively use powerful communication skills to provide excellent customer service

• Handle different customer complaint types and difficult customer reactions with a solution-oriented approach

COURSE TOPICS

• Considering Customer Experience in Customer Service

• The Customer’s Point of View

• Creating a Customer Service Culture

• Three Guiding Principles for Customer Service

• Powerful Customer Service Communication Skills

• Handling Difficult Situations

• Powerful Communication Skills—Chat/Email

• Powerful Communications Skills—Telephone

BRAND-NEW!

BRAND-NEW!



Customer Service Excellence for LeadersPhenomenal customer service is not just a differentiator in the marketplace; it’s the expectation of every customer. They want an experience that is engaging and focused on their point of view. And because a customer-centric approach to customer service is vital in today’s business landscape, it is important that leaders know how to cultivate the correct culture. With this course, leaders learn how to assess, recognize and measure outstanding customer service, as well as keep an eye on continuous improvement.

COURSE: CSVL

LENGTH: 6 modules________________________


PREREQUISITES: None

RECOMMENDED COURSES: COMT________________________


LEARNING OBJECTIVES

• Apply the customer experience to build relationships and increase satisfaction of both external customers and employees

• Regularly exceed employee and customer expectations to improve service by adopting the customer’s viewpoint

• Distinguish between customer satisfaction and customer loyalty, and know how to use each to measure success

• Successfully handle different customer service situations with both customers and employees

• Lead a thriving customer service culture by practicing servant leadership and treating employees as external customers

• Know how to create an organizational culture of continuous improvement

COURSE TOPICS

• Considering Customer Experience in Customer Service

• The Customer’s Point of View

• Measuring Customer Satisfaction

• Leading a Customer Service Culture

• Handling Difficult Situations

• Methods of Leading Customer Service Continuous Improvement

• Powerful Communication—Chat/Email

• Powerful Communication—Telephone

BRAND-NEW!

BRAND-NEW!



Time and Task ManagementTime and Task Management for Busy People is the professional’s resource for finding efficiency and purpose in daily responsibilities. Learn the essential skills to obtain a big-picture mentality while focusing on organizational and personal purpose. Gain a variety of tools to better identify what is expected, required and urgent. Learn to improve productivity in what you do by applying expert tools to limit interruptions and concentrate on those tasks that support performance.

COURSE: TSKM

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: PRBM________________________


LEARNING OBJECTIVES

• Find value and purpose in your work and determine how it fits into the organization’s mission, vision and strategy

• Reduce stress by being proactive and developing a systematic approach to urgency

• Adopt a big-picture mentality and concentrate on the core tasks that support the organization

• Use new tools and techniques to ensure more effective, better-informed decision-making

• Control distractions, limit interruptions and focus on single tasks for high-quality results

• Employ needs-based thinking to stay on track and accomplish relevant, results-oriented goals

• Inspire creativity, prevent burnout and increase performance by incorporating optimism and developing a positive mindset

COURSE TOPICS

• Performance With Purpose

• Respond to Urgency

• Making Quality and Timely Decisions

• Needs-based Time Management

• Manage Attention and Limit Interruption

• Inspire Creativity With a Positive Attitude

BRAND-NEW!

BRAND-NEW!



Critical and Strategic Problem SolvingThis course introduces innovative techniques to think about and approach problems and challenges in order to realize hidden value and new opportunities. This training addresses the skills, attitudes, traits and behaviors needed to critically evaluate problems, find new answers, uncover new opportunities and make better decisions.

The tools contained in this training are intended to engage participants in expansive thinking, challenge their current views and deliver applicable techniques that they can employ to develop their critical thinking skills.

COURSE: PRBM

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: TSKM, MMPO________________________


LEARNING OBJECTIVES

• Proactively apply critical thinking techniques

• Practice adjusting thoughts, opinions and beliefs to find new perspectives

• Engage in discussions to better understand their peers’ perceptions and beliefs

• Understand the impact of diversity and inclusion in problem solving

• Gain essential skills for creatively assembling and assessing solutions

COURSE TOPICS

• The Essential Characteristics of Critical Thinking

• How to Challenge Conventional Thinking

• Differentiating Opinions, Perceptions and Beliefs

• The Impact of Engagement on Diversity and Inclusion

• An Insightful Approach to Problem Solving

• Strategically Assembling and Assessing Solutions

• Thinking Beyond Today

• Making Strategic Decisions

• Applying Strategic Thinking Tools

BRAND-NEW!

BRAND-NEW!



The Extraordinary Administrative AssistantThere’s no question that skilled, empowered administrative professionals and support staff members are vital to a successful team. In this powerful workshop, learn proven techniques for becoming more productive, more valuable and more effective for your organization—through specific solutions for coordinating unique projects and priorities, getting and staying organized and handling the pressure of multiple deadlines and bosses. These new skills will inspire you to greater self-confidence so you can work more independently and solve problems more confidently.

COURSE: EXAA

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: COMT, BWRK, BUSE________________________


LEARNING OBJECTIVES

• Define the role of professional partnerships

• Outline the administrative assistant’s role in the organization

• Explain the administrative professional’s sphere of influence

• Lead without authority

• Manage projects

• Create change

COURSE TOPICS

• Projecting a Professional Presence

• Cultivating Working Relationships

• Establishing Successful Partnerships

• Obtaining an Operations Approach

• Utilizing Organizational Tools

• Communicating Expertise

BRAND-NEW!

BRAND-NEW!


SkillPath eLearningGet to your professional goals quickly and at your own pace with SkillPath’s signature eLearning solution, STAR12

• Powerful, new learning management system

• Innovative and reimagined for the 21st century

• Launching new eLearning modules monthly

Join our 40,000+ members today!

Our Enterprise Edition adds administrative controls and is perfect for group licensing. Call us today at 866-222-6315 to speak with one of our expert consultants.


PILLAR: TEAMWORK

Why teamwork matters to your successThe government relies heavily on teamwork because nothing gets done in a vacuum. In many departments and agencies, leadership tends to change depending on the party in power, so teamwork among the staff remains critical.

Teamwork training for government employees, managers and supervisors allows them to:

• Create dynamic and productive units quicker

• Better communicate with teammates with fewer distractions

• Boost their confidence to bring up and discuss problems they see in processes

• Celebrate diversity in the workforce and use different knowledge and skills

NEW COURSES• Building Emotional Intelligence

• Effective Teamwork Strategies

• Women’s Professional Development



80%of employee

time

is spent engaged in

collaborative work— meetings, emails or phone calls


PILLAR: TEAMWORK

Building Emotional IntelligenceEmotional intelligence (EI) is the ability to identify and manage one’s own emotions as well as the emotions of others. For success in careers and one’s personal life, EI is more important than IQ. To thrive today, it’s important to develop mature emotional intelligence skills necessary to better understand, empathize and negotiate with others. This course addresses the competencies needed for high-level emotional intelligence and skills necessary for that achievement.

COURSE: BDEI

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: COMT, OSTRUST, OSLISTEN________________________


LEARNING OBJECTIVES

• Recognize their own emotions and understand the link between emotional intelligence and performance

• Strengthen the self-awareness involved in making appraisals of themselves and others

• Self-regulate and self-motivate in order to recognize and respond to negative emotions

• Handle conflict and emotionally charged situations with empathy to prevent tensions from escalating out of control

• Refine relationships and strengthen interactions with all personality types through social awareness and communication

• Communicate more effectively—verbally and nonverbally—both in the workplace and in their personal life

COURSE TOPICS

• Understanding Emotions

• Strengthening Self-Awareness

• Achieving Emotional Balance

• Crafting an Emotionally Intelligent Environment— Self-Regulate and Self-Motivate

• Handling Conflict With Empathy

• Refining Relationships Through Social Awareness and Communication

• The Role of Emotional Intelligence in Leadership

• Applying Workplace Emotional Intelligence Tools

BRAND-NEW!

BRAND-NEW!


PILLAR: TEAMWORK

Effective Teamwork StrategiesMaybe you’ve joined a new team or have been a part of teams your whole life, but you know that in order to achieve success you must know how to be part of a team. You could be even more successful with a more advanced understanding of team dynamics. The topics and best practices covered in this course were developed to provide you with a more advanced understanding of how to be an effective teammate and to more easily achieve personal and team success.

COURSE: TEAM

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: COMT, OSFEED________________________


LEARNING OBJECTIVES

• Apply the teamwork fundamentals to develop and maintain effective, high-performing teams

• Bring teams together regardless of the personality styles or dynamics of the work group

• Commit to a climate of cooperation and employ its best practices to maximize team success

• Build a positive, highly motivated team by creating a strong culture of communication

• Confront conflicts with confidence …and skillfully manage them before they can escalate

• Facilitate, listen and work with others to solve problems and make the best decisions

COURSE TOPICS

• Team Fundamentals

• Leverage Team Dynamics and Cohesion

• Enhance Cooperation

• Establish Effective Team Communication

• Resolve team Conflict

• Improve Team Decision Making

BRAND-NEW!

BRAND-NEW!


PILLAR: TEAMWORK

Women’s Professional DevelopmentThis unique course focuses on building a professional toolbox that can be used to collaborate effectively, project confidence and think critically and strategically. Discover skills that help you build influence, engagement and trust. Understand effective communication. Bring purpose to day-to-day interactions. Learn to use curiosity to bring creativity and innovation to every task and responsibility. Take an intentional step to build your personal brand—showcase your value. Your professional and personal development begins now!

COURSE: WPFD

LENGTH: 12 modules________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Understand the importance of your personal brand and image, and establish a brand that showcases your intrinsic value

• Develop strong relationships, communicate effectively and bring purpose to daily interactions

• Assemble a professional tool kit with techniques for effective collaboration, projecting confidence and thinking critically and strategically

• Increase engagement and cultivate influence by building rapport, trust, credibility and emotional intelligence skills

• Network with other professional women and learn how to expand your network diversity

• Take the opportunity for self reflection to help provide a sense of direction and improved focus on the future

• Foster curiosity to help bring creativity and innovation to everyday tasks

COURSE TOPICS

• Creating a Powerful Personal Brand

• Committing to Effective Communications

• Cultivating Strong Personal Relationships

• The Power of Influence

• Building a Meaningful Network

• Reflection for Purpose and Planning

• How to Craft Your Own Personal Brand Statement

• Collaboration in Today’s Workplace

• Effective Presentation Skills

• Making Decisions Strategically and Critically

• Embracing Creativity and Innovation

• Personal Development Plan

BRAND-NEW!

BRAND-NEW!


Follow-up CoachingCoaching is an effective way to maximize your organization’s training investment—delivered virtually or in person.

• Enhance sustained positive behavior change

• Reinforce the expectation that new skills must be applied daily

• Emphasize accountability and measurable performance improvement

Want more information about follow-up coaching to ensure it meets your organization’s needs? Call us today at 866-222-6315 to speak with one of our expert consultants.


PILLAR: COMPLIANCE

Can you afford the risks associated with noncompliance?Compliance training has become especially critical in the wake of the #MeToo movement, but it goes much further than just providing anti-harassment training for your employees. Effective compliance training creates safer work situations. It also produces more diverse and inclusive work environments that dramatically increase employee health, happiness and productivity.

Compliance training allows your managers, staff and volunteers to:

• Understand and identify red flags that their workplace has safety challenges

• Know exactly how to act if a noncompliance issue occurs

• Keep your organization’s legal risk to a minimum

• Ensure your employees’ and customers’ health and safety are of paramount importance

NEW COURSES• HR Law

• Unconscious Bias and Inclusion

• Unconscious Bias and Legal Considerations

• Unconscious Bias HR and Strategic Leader Workshop



49% of people

say ethics and compliance is considered as a criterion in the performance management process


PILLAR: COMPLIANCE

HR LawHR law simply isn’t a place where you can afford to take a trial-and-error, learn-as-you-go approach. The risks are just too high. And the risk isn’t only for your organization. Increasingly, managers and supervisors are being personally named in employee lawsuits and being found liable.

This program will show you where the potential for costly mistakes exists and provides practical guidelines for treating employees fairly and legally. You will get key employment law overviews and valuable guidelines and suggestions to keep you in legally safe territory when you’re making personnel decisions and interacting with employees within your organization.

COURSE: HRLW

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Laws governing employee-employer and independent contractor relationships

• Mandated laws and organizational policies for fair and equitable treatment of applicants and employees

• Best practices for lawfully recruiting, interviewing and managing employees

• The Fair Labor Standards Act and compensation fundamentals

• Employee protection benefits, including health care continuation, unemployment insurance and job-protected family and medical leave

• Laws that relate to members of the Armed Forces, occupational health and safety, medical expenses and wage replacement benefits

COURSE TOPICS

• The Employment Relationship

• Equal Employment Opportunity

• Talent Management, Discipline and Discharges

• Compensation Basics

• Employee Protection Benefits

• Important HR Laws

BRAND-NEW!

BRAND-NEW!


PILLAR: COMPLIANCE

Unconscious Bias and InclusionThis program uses positive psychology and relevant research to teach learners how unconscious biases form and what to do when they have an unconscious bias or are a target of someone else’s unconscious bias. Learners will go through interactive exercises to explore concepts and leave empowered to demonstrate inclusive behaviors and contribute to inclusive work cultures.

COURSE: UNBMIN6

LENGTH: 6 modules________________________

LEVEL: B Basic

PREREQUISITES: None

RECOMMENDED COURSES: BDEI, OSPERACT, OSDIV________________________


LEARNING OBJECTIVES

• Recognize the value of questioning certainty as you take steps to confront unconscious bias

• Gain insights into how the brain works, how biases develop and why they’re bad for business

• Understand the fundamentals of cognitive psychology and learn how to avoid errors caused by automatic thinking

• Explore the power of the brain to undo flawed or biased thinking and provide more freedom of thought

• Eliminate stereotypes using five research-based strategies to reduce unconscious bias

• Investigate the costs and benefits associated with inclusive thinking and behavior

COURSE TOPICS

• Reconsidering Certainty and Doubt

• Confirmation Bias

• Schemas and Heuristics

• The Power We Have

• Stereotypes and Implicit Bias

• The Value of Inclusion

BRAND-NEW!

BRAND-NEW!


PILLAR: COMPLIANCE

Unconscious Bias and Legal ConsiderationsThis course uses positive psychology and relevant research to teach learners about unconscious bias and the legal concerns that can arise because of unconscious bias-related discrimination. Learners will go through interactive exercises to explore course concepts and leave empowered to demonstrate inclusive behaviors and contribute to inclusive work cultures.

COURSE: UNBMLG6

LENGTH: 2 modules________________________


PREREQUISITES: None



LEARNING OBJECTIVES

• Gain insights into how the brain works, how biases develop and why they’re bad for business

• Understand the fundamentals of cognitive psychology and learn how to avoid errors caused by automatic thinking

• Explore the power of the brain to undo flawed or biased thinking and provide more freedom of thought

• Eliminate stereotypes using 5 research-based strategies to reduce unconscious bias

• Investigate the costs and benefits associated with inclusive thinking and behavior

• Prevent implicit biases from turning into harassment

• Reduce the impact of implicit bias on the hiring process and on performance evaluations

COURSE TOPICS

• Reconsidering Certainty and Doubt

• Confirmation Bias

• Schemas and Heuristics

• The Power We Have

• Legal Considerations Related to Implicit Bias—Harassment

• Legal Considerations—Hiring, Performance Evaluation and Implicit Bias

BRAND-NEW!

BRAND-NEW!


PILLAR: COMPLIANCE

Unconscious Bias HR and Strategic Leader WorkshopThe purpose of this program is to give leaders and influencers who are responsible for their organizations’ work culture the tools and knowledge to be able to confidently start their organization on a path toward a more inclusive culture. Participants will fully understand the legal implications related to unconscious bias and, more specifically, implicit bias and come away with a plan for how to create a more inclusive work environment.

COURSE: UNBMHR3

LENGTH: 3 modules________________________


PREREQUISITES: None



LEARNING OBJECTIVES

• Distinguish between unconscious bias, implicit bias and explicit bias and the impact on HR operations

• Explain the relationship between implicit bias and HR employment law, including concepts such as hostile work environment, harassment, discrimination and disparate impact

• Describe how to manage implicit bias and integrate implicit bias concepts into typical work contexts (e.g., hiring and performance evaluation) to allow for an inclusive work culture

• Define the value of diverse and inclusive workplaces, according to recent research

• Create a draft of an organizational vision for diversity and inclusion that takes into consideration organizational values

• Outline HR initiatives and change mechanisms for operational functions, business strategy, talent management and career development programs

COURSE TOPICS

• Implicit Bias and Employment Law

• Foundations of Cultural Inclusion

• Creating an Inclusive Culture

BRAND-NEW!

BRAND-NEW!


ADDITIONAL PRODUCTS

Your unlimited, all-in-one training solutionSTAR12 is the single best way to get the continued learning and development you need to thrive in a competitive business environment. From our interactive and engaging live seminars to our convenient online webinars and on-demand courses, every aspect of STAR12 has been designed with your goals … your convenience … and your budget in mind. You get:

• 7,500+ in-person seminars—STAR12 provides a continual learning experience by giving you unlimited access to digital and in-person training for one full year.

• 1,400+ hours of webinars and online courses—train on your own time and at your own pace! STAR12 members can attend webinars … view on-demand seminars … or watch quick-tip videos for microlearning.

• Self-paced learning paths—STAR12 guided learning recommends training specific to your needs so you can continually develop your abilities. It’s like having a personal adviser for your professional growth!

SUBSCRIBE TO STAR12

AVAILABLE FOR STAR12• Sexual Harassment in the Workplace—Employee

• Sexual Harassment in the Workplace—Manager

• Through the Customer’s Eyes


https://skillpath.com/star12/star12-enterprise


73%of employees

believe their organization would be more successful if they were able to

work in more flexible and collaborative ways


ADDITIONAL PRODUCTS

Sexual Harassment in the WorkplaceE M P L O Y E E

Harassment prevention training is a vital step in creating a harassment-free workplace. It can also limit your liability if you’re sued. Today’s organizations have a zero-tolerance policy for sexual and workplace harassment—but what does that mean to you? What exactly is sexual and workplace harassment? Do you know an employer’s responsibilities? This program will help you detect warning signs, recognize behavior that crosses the line and appropriately respond to complaints.

COURSE: SXHRE

LENGTH: 2 hours________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Learn how the law defines sexual harassment and what it looks like in the workplace

• Identify the dynamics of a hostile work environment

• Learn how to prevent bullying, gender bias and sexual orientation discrimination, and other forms of workplace harassment

• Learn how to respond to and report harassment

• Play your part to create a harassment-free culture

COURSE TOPICS

• Introduction—Where We Are and How We Move Forward

• Sexual Harassment—Changing Perspectives

• Sexual Harassment—Defined!

• Protected Classes—Discrimination and Harassment

• Quid Pro Quo

• Hostile Work Environment

• Hostile Work Environment—Take Two

• Hostile Work Environment—Take Three

• Making the Distinction—Two Types of Sexual Harassment

• I Would Never

• #MeToo

• Not My Problem

• Drawing the Line

• Bullying

• Gender Bias

• Just Trying to Help

• Not Worth It

• Role Reversal

• Sexual Orientation

• What Did I Say?

• After Hours

• Who, What, Where?

• Hit “Send”

• If You See Something, Say Something

• Who Watches the Watchers?

• Enemy Within

• Slap on the Wrist

• To the Rescue


ADDITIONAL PRODUCTS

Sexual Harassment in the WorkplaceM A N A G E R

Harassment prevention training is a vital step in creating a harassment-free workplace. It can also limit your liability if you’re sued. Today’s organizations have a zero-tolerance policy for sexual and workplace harassment—but what does that mean to you? What exactly is sexual and workplace harassment? Do you know an employer’s responsibilities? This program will help you detect warning signs, recognize behavior that crosses the line and appropriately respond to complaints.

COURSE: SXHRM

LENGTH: 2 hours________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Learn how the law defines sexual harassment and what it looks like in the workplace

• Identify the dynamics of a hostile work environment

• Learn how to prevent bullying, gender bias and sexual orientation discrimination, and other forms of workplace harassment

• Learn how to respond to and report harassment

• Play your part to create a harassment-free culture

COURSE TOPICS

• Introduction—Where We Are and How We Move Forward

• Sexual Harassment—Changing Perspectives

• Sexual Harassment—Defined!

• Protected Classes—Discrimination and Harassment

• Quid Pro Quo

• Hostile Work Environment

• Hostile Work Environment—Take Two

• Hostile Work Environment—Take Three

• Making the Distinction—Two Types of Sexual Harassment

• I Would Never

• #MeToo

• Not My Problem

• Drawing the Line

• Bullying

• Gender Bias

• Just Trying to Help

• Not Worth It

• Role Reversal

• Sexual Orientation

• What Did I Say?

• After Hours

• Who, What, Where?

• Hit “Send”

• If You See Something, Say Something

• Who Watches the Watchers?

• Enemy Within

• Slap on the Wrist

• To the Rescue


ADDITIONAL PRODUCTS

Through the Customer’s EyesGreat service matters. Organizations that embrace great customer service understand what’s at stake … and they’re setting the bar higher every year. So if you’re not already focusing on customer experience, it’s time to start.

Through the Customer’s Eyes provides your team with the skills they need to deliver excellent customer service—every time. Invest in exceptional service. Empower your employees with the tools they need to succeed in today’s competitive landscape. Your company will see immediate, substantial gains, including a boost to its bottom line.

COURSE: TTCE

LENGTH: 3 hours________________________

LEVEL: B Basic

PREREQUISITES: None



LEARNING OBJECTIVES

• Increase customer loyalty and customer satisfaction

• Improve employee productivity, morale and retention with more confident associates who are vested in your company’s success

• Boost your company’s sales, profitability and the bottom line

• Equip your service team for success with new and improved training for serving today’s modern consumer

COURSE TOPICS

• Why Customer Service Matters

• What Customers Want

• Essential Customer Skills, Part 1

• Essential Customer Skills, Part 2

• Handling Complaints and Dealing With Angry People

• Customer Service as a Strategic Marketing Tool and Customer Service Teams


Workplace diversity is not just the latest fad. It’s driving profitability!

69%of executives rated diversity and inclusion an important issue in 2017,

compared to 59 percent in 2014.

Source: Global Human Capital Trends, 2017

Research shows that diverse teams are more

creative, more innovative and higher performing.

Regardless, there’s STILL a lot of fear and confusion

swirling around topics like diversity, inclusion and

unconscious bias―what not to say and what not

to do―among organizations and individuals. That’s

why SkillPath tapped academic experts to develop

an ALL-NEW approach to workplace diversity—

one that’s rooted in positive psychology and backed

by decades of research.

Learn more about our NEW positive psychology approach to diversity and inclusion when you visit our FREE RESOURCES page today. Download the free report, watch an informative webinar and read about our updated suite of Unconscious Bias and Inclusion solutions.

https://skillpath.com/land/unconscious-bias?utm_source=website&utm_medium=dcat&utm_campaign=201909&se=945002

https://skillpath.com/resources

We are in this with you and understand the challenges

you are facing!

skillpath.com/onsite


Documents

Resource Guide the Federal Government