Resit Exams Mba2105.(Format)

8/11/2019 Resit Exams Mba2105.(Format)

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Master of Business Administration

Cohort: MBA/07/PT Year 2

Resit Examinations for 2007 2008/ Semester 1

MODULE: OPERATIONS MANAGEMENT

MODULE CODE: MBA2105

Duration: 3 Hours

Reading time: 10 Minutes

Instructions to Candidates:

1. This paper consists of Sections A and B.

2. Section A is compulsory.

3. Answer any two questions from Section B.

4. Always start a new question on a fresh page.

5. Total Marks: 100

This question paper contains 5 questions and 5 pages.

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SECTION A: COMPULSORY

QUESTION 1: (50 MARKS)

Read the case careful ly and then answer the questions which fol low .

AIMING FOR BUSINESS EXCELLENCE

Created exclusively for the luxury resort market, One and Only resorts are conceived ashallmarks of excellence .The resorts include Le St Geran and Le Touessrock in Mauritius,One and Only Maldives at Reethi Rah and Kanuhura, One and Only Royal Mirage in Dubai,One and Only Ocean Club in the Bahamas, One and Only Palmilla in Mexico and a furtherOne and Only at present under development in Cape Town .All these resorts are situated inidyllic spots.

Each resort in the One and Only collection not only offers a strong sense of place in designand ambiance, but also an unparalleled commitment to the finest experience on everypossible level. When it comes to developing new resorts, we do not apply a standardformula. One and Only is a guarantee that each of our resorts will provide a distinctive andunique experience. Commented One and Only Chairman, Butch Kerzner. Thus designingand managing such resorts offer huge challenges to Operations Managers.

All the resorts are designed with the utmost care by the very best in the field. Processesare developed, implemented, monitored and managed in the most effective and efficientway. Le St Geran is often considered as the jewel in the One and Only crown. This resortwas voted as the best resort in the world by the International Traveler .It has in place a

Quality management system. Besides the Hazard analysis and critical control point(HACCP) methodology has been implemented. Thus a consistently high quality service isensured.

In an industry like the hospitality industry the people factor is critical. Le St Geran hasinvested a lot on its people. Training is considered as an investment and not a cost. Thusit has its own training centre. Further welfare of employees is not neglected. Transportfacilities are provided to employees together with food. The organisation performs all thecore activities while some of the support activities are outsourced. However the biggestchallenge is the control of these outsourced activities.

Inventory management is one area which has retained attention in recent times. Theorganisation is using Just in time for fresh foodstuffs. Management of the supply chain isessential for JIT to be successful .

Another challenge faced by the operations manager of Le St Geran is capacity utilization.Unoccupied rooms imply wasted capacity for a resort. The organisation has a network oftour operators who are allotted a given number of rooms. However many of them fail to sellthe allotted rooms. The Operations Manager uses the concept of overbooking in order tooptimize capacity utilization.However overbooking has its drawbacks. Thus a bettersolution is still wanting.

ContdQuestion 1 contd

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QUESTION 5: (25 MARKS)

Purity Ltd is an organization involved in the manufacture of cotton fabric for the

garment industry. It has a well developed and implemented quality management

system in place.

(a) Discuss briefly the various stages involved in the development andimplementation of the quality planning and control activity.

(7 marks)

(b) Checking should be carried out at critical points in the productionchain .Identify the points where checking should take place.

(8 marks)

(c) Process control monitoring of twenty samples provided thefollowing data

Defects are defects per square metre of fabric.

SAMPLENO.

NO. OF DEFECTS SAMPLENO

NO. OF DEFECTS

1 7 11 62 5 12 33 3 13 24 4 14 75 3 15 26 8 16 47 2 17 78 3 18 49 4 19 210 3 20 3

i) Using the above data calculate the Upper and lower controllimits for a C-Control chart.

(5 marks)

ii) Draw the control chart. (3 marks)

iii) Is the system under control? Explain your answer. (2 marks)

***END OF QUESTION PAPER***

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Resit Exams Mba2105.(Format)