Resilience Learning Programme for Scotland 2016 | 2017 · Crisis Management: Leading & Communicating ... practice and develop your skills ... The pre-requisite is to attend the Crisis

Resilience Learning Programme for Scotland 1

Resilience Learning Programme for Scotland 2016 | 2017


Welcome

Did you notice the name of this document? It perhaps is a rather grand name at this stage - ‘Resilience Learning Programme for Scotland' – but we’re hoping that this is the future.

That is, having one overarching programme, that pulls together all the various resilience learning activities developed and delivered by a range of providers and being fully confident that this overarching programme delivers what it needs to deliver, today and tomorrow, to a standard even higher than what we currently have. Watch this space!

For now there are some fundamental elements I would like to draw your attention to:- If you are new to resilience, your learning programme starts with developing an understanding of how Scotland plans, responds and recovers from

emergencies. This is detailed in the national suite of guidance called ‘Preparing Scotland’. You can enhance your understanding by participating in an Integrated Emergency Management (IEM) course. IEM is how we do resilience here in

Scotland. If you are a member of a multi-agency resilience partnership I would encourage you to participate in the Crisis Management series of courses. These

courses are of value no matter how experienced you are. We welcome repeat participants! – as it’s not just about your individual learning, but the sharing of your experience with other agencies so that everyone learns from each other.

Make sure you allocate some time in-between these courses to participate in exercises so that you can practise applying your knowledge and skills and then reflect and consider your next steps through an appropriate debrief and lesson identification process. If you are a resilience practitioner (or aspiring resilience practitioner) please review the Professional Development Award (PDA) in Resilience

Management pages and the options available to you to complete this. I acknowledge that work, resource and time pressures can push your good intentions of participating in resilience learning activities down the priority list. But please remember that so many reviews of incidents say: “We responded well because we know each other – we train, exercise and learn together” You participating in at least one resilience learning activity this year could make the biggest of differences.

Marie Stevens Head of ScoRDS


Introduction

ScoRDS is a small team within the Scottish Government Resilience Division. We have an office in Perth and close links to the three Regional Resilience Partnerships (RRPs) Learning and Development Coordinators based in the regions. Throughout this programme we have indicated who best you should contact for more information. Generally, for multi-agency learning and development, the RRP Learning and Development Coordinators are your first point of contact. Please see page 20 for contact information. ScoRDS’ role is: To support the resilience community, including the Scottish Government (SG), build and maintain the right knowledge, skills and behaviours for effective multi-agency and SG planning, response and recovery to emergencies. We do this by: Coordinating the review and publication of the Preparing Scotland suite of guidance for a clear and consistent approach to Integrated Emergency

Management in Scotland

Developing and delivering a Core Learning Programme to build and maintain capability and capacity for an effective multi-agency response

Supporting resilience practitioners in Scotland complete professional qualifications and development

Developing national exercise programmes when there are identified risks and gaps that would benefit from a Scotland-wide exercise programme

Developing and delivering a SG Learning and Exercising Programme to prepare the SG for its role in planned or unplanned events

Encouraging the sharing and application of good practice and lessons

Working with partners, to improve and consolidate Training and Exercising across Scotland

ScoRDS - who we are and what we do?


Preparing Scotland is guidance to assist Scotland plan, respond and recover from emergencies It has a ‘Hub’ which sets out the philosophy, principles and good practices, and ‘Spokes’ that provide detailed guidance on specific matters If you are new to resilience the ‘Hub’ will provide you with an invaluable overview and is an excellent start to your resilience learning programme And no matter how experienced you are, the ‘Hub’ and those ‘Spokes’ relevant to your role in an emergency, are worthy of regular review You can access the guidance via the Ready Scotland website. ScoRDS coordinates the review and publication of Preparing Scotland guidance. The emphasis here is on coordination - a successful Preparing Scotland is one that is developed and owned by the resilience community For more information about the review and publication schedule please contact Derek Smith Key Legislation Preparing Scotland is underpinned by two key pieces of legislation: Civil Contingencies Act 2004 The Civil Contingencies Act 2004 (Contingency

Planning) (Scotland) Regulations 2005

Key Publications and Preparing Scotland

http://www.readyscotland.org/ready-government/preparing-scotland/

mailto:[email protected]

http://www.legislation.gov.uk/ukpga/2004/36/contents

http://www.legislation.gov.uk/ssi/2005/494/contents/made

http://www.legislation.gov.uk/ssi/2005/494/contents/made

http://www.readyscotland.org/ready-government/preparing-scotland/


Crisis Management: Founding Principles

Provides an overview of the key skills for effective crisis management

Page 8

Integrated Emergency Management (IEM)

Introduces you to the principles of IEM and an opportunity to work alongside people from a range

of agencies in a multi-agency group

Page 7

Crisis Management: Decision Making Under Pressure

Develops further themes explored in Crisis Management Founding Principles

Page 9

Crisis Management: Leading & Communicating

Develops further themes explored in Crisis Management Founding Principles

Page 10

Next Steps

Details about the core courses

including learning aims,

outcomes, who the course is

aimed at are outlined in this

document.

Once you have identified your

learning programme, please

read through this to make sure

the course is right for you.

When you are ready to book a

place the Regional Resilience

Partnership (RRP) Learning and

Development (L&D)

Coordinators are your first point

of contact.

Please see page 20 for contact

information.

Guidance

Familiarise yourself with Preparing Scotland guidance

Page 4

Core Course Programme


Resilience Learning Programme for Scotland - additional courses & information

Courses/Information Content Page Number

Crisis Management: Festivals and Events Incident Management Workshop

Enhances the skills needed to contribute to the management of an incident at a large scale event

Page 11

Crisis Management: Chairing Skills Workshop Prepares prospective Chairs of multi agency crisis management meetings, building upon existing skills in coordinating the response in a high-pressure

environment Page 12

Capability Development: Crisis Management We have a number of courses that can be tailored and delivered for

Resilience Partnerships Page 13

Professional Development Award in Resilience Management

The recognised qualification for resilience practitioners in Scotland Level 7 - Page 14 Level 9 - Page 15

Additional Information - Page 16

Exercises, Debriefs and Lessons Information about Exercises, Debriefing and Lessons Page 17

Virtual Resilience Campus Information about the ScoRDS online learning environment Page 18

SMARTEU Information and contact details for SMARTEU Page 19

Contacts Key contact details and information Page 20


Overview

Dealing with emergencies in Scotland is based on the principles of Integrated Emergency Management (IEM). This means developing flexible

and adaptable arrangements so we are able to respond to all kinds of emergencies.

Find out more about these principles and how they are applied by completing a short e-learning course and attending this half day workshop.

You will get to learn about Responding to Emergencies alongside people from a range of agencies in a multi-agency group.

CORE LEARNING PROGRAMME: INTRODUCTION TO INTEGRATED EMERGENCY MANAGEMENT (IEM): RESPONDING TO EMERGENCIES IN

SCOTLAND

Who would benefit from attending?

Anyone who has a role in responding to and recovering from an emergency, especially those new to the resilience community.

We strongly recommend everyone attends the IEM course before advancing to other ScoRDS courses.

Additional Information The IEM Workshop is a half-day event delivered across Scotland by ScoRDS, the RRP L&D Coordinators and Resilience Partnership

colleagues.

To attend please see page 20 for your RRP L&D Coordinator contact information.

Before attending the course please make sure you have completed the short online Introduction to Integrated Emergency Management

course. This is available at www.scords.gov.uk

http://www.scords.gov.uk/


CORE LEARNING PROGRAMME:

CRISIS MANAGEMENT: FOUNDING PRINCIPLES

Overview

This course aims to provide multi-agency Resilience Partners at strategic or tactical level with an overview of the key non-technical skills required for

effective crisis management. It provides an opportunity to share learning and be part of a multi-agency group which develops individual personal skills

and the ability to function effectively as part of a Local or Regional Resilience Partnership.


Any strategic or tactical manager involved in preparation, response and recovery should undertake these courses. Whatever your role or level of

experience in crisis management, the topics all provide development opportunities. The course can be attended by those at a strategic or tactical

level, or a mixture of both.

Delegates will participate in a number of group discussions and syndicate exercises to explore and develop knowledge of situation awareness, stress

management, decision making, public communications and resilience structures. These areas are set in the context of the components of Integrated

Emergency Management and will provide an opportunity to share, practice and develop your skills and knowledge.

This is the first in a series of Crisis Management courses. It outlines the subject matters that delegates then have the opportunity to explore in more

depth in subsequent courses and therefore is to be undertaken as the precursor to Crisis Management: Decision Making Under Pressure and

Leading and Communicating courses.

Additional Information

Founding Principles is held in each of the RRP Regions and in Perth. If you miss a local course, we run four each year in Perth. The dates are:-

18 May 2016, 23 June 2016, 19 October 2016, 16 November 2016.

To arrange an event in your region or to book a place, please contact you RRP L&D Coordinator. If you are unable to attend a pre-

booked course, you must contact your RRP L&D Coordinator to reschedule another date.

Please see page 20 for contact information.

Learning Outcomes

Identify the components of Integrated Emergency Management (IEM)

Recognise the key elements required for effective crisis management

Demonstrate the ability to contribute to a Resilience Partnership multi-agency team (in a crisis situation)

Explain how response arrangements are organised in Scotland



CRISIS MANAGEMENT: DECISION MAKING UNDER PRESSURE

Overview

This is one of a series of courses which provides on-going professional and personal development for resilience partners and anyone who may

deputise for them. The course audiences can be strategic, tactical, or a mixture of both. Either way, issues at both levels will be addressed in this

course.

The content presents an opportunity to develop and explore in more detail, the key skills outlined in the Crisis Management: Founding Principles

course.

The aim of Decision Making Under Pressure is to develop situation awareness and decision making skills of resilience partners in a crisis situation. The

programme includes:

Decision Making Models • Generating Options • Ethical and Moral Decisions • Combating Stress • Validating Decision Making

Learning Outcomes

Apply the process of situation awareness to information management in order to make effective decisions Recognise the impact stress, ethics and morals can have on your ability to make decisions Demonstrate the ability to contribute to a resilience partnership multi-agency team and follow a decision making model


Any strategic or tactical manager involved in preparation, response or recovery should undertake these courses. This course is of value to those

seeking to enhance their multi-agency crisis management skills, with an opportunity to tackle more complex issues and participate in multi-agency

meetings to examine the response to a developing crisis.


The pre-requisite is to attend the Crisis Management: Founding Principles before attending either this course or Leading and Communicating; which

can be taken in any order. If a delegate has attended a Foundation or Tactical Managers course within the last three years there is no requirement to

attend the Crisis Management: Founding Principles.

These seminars are delivered by ScoRDS and hosted by the RRPs. To book a place on these courses, please contact your RRP L&D

Coordinator. If you are unable to attend a pre-booked course, please contact your RRP L&D Coordinator to reschedule another date.




CRISIS MANAGEMENT: LEADING AND COMMUNICATING

Overview

This is one of a series of courses which provides on-going professional and personal development for resilience partners and anyone who may

deputise for them. The course audiences can be strategic, tactical, or a mixture of both. Either way, issues at both levels will be addressed in this

course.

The content presents an opportunity to develop and explore in more detail, the key skills outlined in the Crisis Management: Founding Principles course.

The aim of Leading and Communicating is to develop the leadership and communication skills of resilience partners in a crisis situation. The

programme includes:

Seeing the bigger picture • Leadership Guiding Principles • Conflict and Welfare • Communicating in a Crisis • Reporting

Learning Outcomes

Describe key crisis leadership skills within the resilience arena and when collaborating in a Resilience Partnership multi-agency team

Recognise causes of conflict and identify how to minimise them

Characterise and resolve barriers to effective communication and reporting in a crisis


Any strategic or tactical manager involved in preparation, response or recovery should undertake these courses. This course is of value to those

seeking to enhance their multi-agency crisis management skills, with an opportunity to tackle more complex issues and participate in multi-agency

meetings to examine the response to a developing crisis.


The pre-requisite is to attend the Crisis Management: Founding Principles before attending either this course or Decision Making Under Pressure;

which can be taken in any order. If a delegate has attended a Foundation or Tactical Managers course within the last three years there is no

requirement to attend the Crisis Management: Founding Principles.

These seminars are delivered by ScoRDS and hosted by the RRPs. To book a place on these courses, please contact your RRP L&D

Coordinator. If you are unable to attend a pre-booked course, please contact your RRP L&D Coordinator to reschedule another date.



CAPABILITY DEVELOPMENT:

CRISIS MANAGEMENT: FESTIVALS AND INCIDENT MANAGEMENT WORKSHOP

Overview

This course aims to provide multi-agency Resilience Partners an opportunity to enhance the skills required to lead or contribute to the management of an incident at a multi-agency large scale event. As well as the opportunity to participate in multi agency incident management scenarios, the programme Includes: Situational Awareness • Multi-agency Event Leadership • Case Studies • Stress Awareness


Any managers and event organisers who may be called upon to lead or contribute to the management of an incident at a multi-agency large scale

event. This would be the type of event which requires the establishment of a multi-agency co-ordination centre.


This is a full day workshop and is delivered across Scotland by ScoRDS and the RRP L&D Coordinators.

To book a place on these courses, please contact your RRP L&D Coordinator. If you are unable to attend a pre-booked course, please

contact your RRP L&D Coordinator to reschedule another date.


Learning Outcomes

Apply the process of situational awareness to information management in order to make effective decisions Identify how to make effective decisions at the appropriate level in a multi-agency response and recognise potential barriers Demonstrate the ability to contribute to a multi-agency festival or event incident management team


CAPABILITY DEVELOPMENT:

CRISIS MANAGEMENT: CHAIRING SKILLS

Overview

The purpose of this course is to prepare prospective Chairs of multi agency crisis management meetings for their role, and to build upon existing skills to support them in coordinating the response in a high-pressure environment.


This course is designed for individuals with prior experience of chairing meetings who may reasonably expect to be required to fulfill the role of Chair during multi-agency emergency response meetings.


Attendees on the course are expected to meet at least two of the following requirements prior to attendance –

Previous experience of chairing a crisis meeting within their own organisation or in a multi-agency setting A sound understanding of the principles of Integrated Emergency Management and of Preparing Scotland – Responding to Emergencies A willingness to participate fully in the training including (if asked to do so) role play the role of Chair in training related scenarios This is a half day workshop and is delivered across Scotland by ScoRDS and the RRP L&D Coordinators.

Post-course delegates are required to chair a meeting in an exercise (or for real) within 6 months.

To book a place on these courses, please contact your local L&D Coordinator. If you are unable to attend a pre-booked course, please

contact your local L&D Coordinator to reschedule another date.


Learning Outcomes

To develop an understanding of the role played by the Chair of multi-agency emergency response meetings during major incidents or emergencies To manage dialogue to ensure shared situational awareness and common priorities for resolving the emergency are developed To develop competence in effectively facilitating the business of the meeting, in a timely manner but whilst ensuring all have the opportunity to

contribute


Overview

In addition to the core ScoRDS courses (Integrated Emergency Management; Crisis Management – Founding Principles; Decision Making under Pressure; Leading and Communicating) ScoRDS has some capacity to work with Resilience Partnerships or individual responder organisations to help develop courses to meet identified capability gaps. We have previously worked with senior management teams of individual agencies, particularly Local Authorities and Health Boards, to assist their preparation for attending and contributing to the Resilience Partnership. When developing such courses we ask the individual agencies or Resilience Partnership to work with us in the design and delivery of the learning activity, and consider how the capability development can be maintained in the future. We also have some capacity to provide short and targeted Professional Development (CPD) sessions for Resilience Partnerships to assist them: Discuss recent responses Explore the key risks facing their area, through the use of scenarios Maintain their understanding of the strategic managers role in a response to a major incident If you are interested in exploring these options please contact your RRP L&D Coordinator to discuss further.


CAPABILITY DEVELOPMENT CRISIS MANAGEMENT


PROFESSIONAL DEVELOPMENT AWARD (PDA) IN ANALYSING RESILIENCE Scottish Curriculum Qualification Framework (SCQF) Level 7

Overview The Professional Development Award (PDA) in Analysing Resilience Level 7 is delivered on behalf of the Scottish Government by New

College, Lanarkshire (Coatbridge Campus). This qualification is aimed at members of category 1 and 2 responders and members of key

voluntary sector agencies who have a responsibility to develop their skills, knowledge and understanding of key components of resilience

management.

This course constitutes the first 4 units of the full Level 9 PDA in Resilience Management.

You will learn a broad range of skills that are central to effective resilience management including:

Project management

Organisational innovation

Learning and development

You will also develop specific resilience skills:

How to develop resilience managements in organisations


The PDA is accessible to people across Scotland regardless of geographic location. This course starts in January and takes one year to complete, through online and blended part-time learning with New College, Lanarkshire (Coatbridge Campus) There are fees attached to this programme


Overview The Professional Development Award (PDA) in Resilience Management is delivered on behalf of the Scottish Government by New College

Lanarkshire (Coatbridge Campus). This qualification is aimed at members of category 1 and 2 responders and members of key voluntary

sector agencies who have a responsibility to develop their skills, knowledge and understanding of key components of resilience

management.

Unless offered as a full course, this can only be accessed by the successful completion of the PDA in Analysing Resilience Level

7.

You will learn a broad range of skills that are central to effective resilience management including:

Decision making

Leadership

Strategic change management

Communication and influencing decision making

You will also develop specific resilience skills:

Developing, monitoring and evaluating resilience practice

PROFESSIONAL DEVELOPMENT AWARD (PDA) IN RESILIENCE MANAGEMENT Scottish Curriculum Qualification Framework (SCQF) Level 9


The PDA is accessible to people across Scotland regardless of geographic location. This course starts in January and takes approximately 18 months to complete, through online and blended part-time learning with New College, Lanarkshire (Coatbridge Campus) There are fees attached to this programme


Analysing Resilience Management - Single Unit

The Analysing Resilience Management Unit is also suitable for resilience practitioners who, though interested in the PDA, are unable to

commit to the full course at this time.

The Analysing Resilience Management unit will be delivered over a period of 10 -12 weeks, with attendance at New College, Lanarkshire

(Coatbridge Campus) only being necessary for a single day induction when instruction will be given on how to use the College’s Virtual

Learning Environment. Thereafter the unit will be delivered and supported online. The cost for this first unit is £300.

Additional Units

New College, Lanarkshire (Coatbridge Campus) offers other modules of the PDA course (subject to demand).

This option is aimed at those members of the resilience community for whom resilience management is not their main function but who still

require knowledge of generic subjects to be set in a resilience context. As these units are delivered within the context of resilience all

students will be required to have already completed the Analysing Resilience Management unit.


There are fees attached this programme.

For further information please contact ScoRDS contact information appears on page 20.


Anyone whose work requires them to make a significant contribution to developing resilience within their agency.

These qualifications involve a commitment to learning and development in a supportive environment with a clear link to the workplace.


Exercise Programme and Lessons

You’ve read the plan. You’ve completed some learning. But will it work on the day? It’s time to exercise. Exercises can range from structured events where participants explore specific issues to playing out live the response to an incident. The type of exercise will depend on what needs to be achieved and the best way of achieving this. Planning, delivering and learning from exercises Preparing Scotland Exercise Guidance is available to assist you design, deliver and debrief an exercise. You can download a copy which includes a number of templates via the Virtual Resilience Campus The guidance advocates use of the exercise notification process, which helps minimise the risk of conflicting exercises and maximises the learning. Key multi-agency exercise programmes Each Regional Resilience Partnership has a Training and Exercising Programme that details multi-agency exercises and training taking place across the region. These programmes are developed to address identified risks and gaps, as well as validate plans covering hazardous and nuclear sites. The programmes are available on Resilience Direct.

In developing these programmes the RRP Learning and Development Coordinators work closely with a unit set up in 2015 called SMARTEU (Scottish Multi Agency Resilience Training and Exercising Unit). SMARTEU carry out exercises specific to the 3 blue-light services (Police Scotland, Scottish Fire and Rescue Service and Scottish Ambulance Service) and coordinate blue-light participation in the wider multi-agency exercises. More information about SMARTEU is shown on page 19. When there are identified risks and gaps that would benefit from a Scotland-wide exercise programme, ScoRDS will co-ordinate the development of a national exercise programme. For more information please contact Derek Smith Scottish Government Learning and Exercising ScoRDS works in partnership across the Scottish Government (SG) to develop learning and exercising activity to ensure that SG, including the SG Resilience Room (SGoRR), is prepared. We will also help arrange the participation of key Scottish Government staff in local and national exercises. Debriefing and Identifying Lessons ScoRDS provides a debriefing service to RRPs and within the Scottish Government to support

learning from major exercises and incidents. We are trained in a number of debriefing methodologies and are a team of highly experienced facilitators. Lessons into Action The essential outcome from any exercise or significant activation is that learning is identified and that those lessons are addressed and shared. The Scottish Government has appointed a National Lessons Coordinator to monitor the key multi-agency lessons and report back to the whole resilience community on how those lessons are being addressed. This ensures that lessons identified from exercises, activations are properly recorded and that appropriate follow-up action is taken to turn a lesson identified into a lesson learned. The national debriefing and lessons protocol is available on the VRC. For more information please contact Lissa Stewart

http://www.scords.gov.uk






Virtual Resilience Campus

ScoRDS manage the Virtual Resilience Campus.

This is an online learning environment which provides access to

learning material in a wide range of formats including web pages,

videos, guidance, lessons, case studies, forums and knowledge

checks.

The Virtual Resilience Campus holds material which complements

learning and development programmes.

As well as developing online courses for the resilience community

we also have useful eResource section which includes Resilience

Journals, Case Studies and TED Talks from inspirational speakers.

Resilience Blog We write a weekly blog every Friday and host it on the Virtual Resilience Campus.

It contains a whole range of resilience related news, information, opportunities and events from the ScoRDS Team and/or Guest Bloggers from the Resilience Community. The Virtual Resilience Campus is available to all of the resilience community.

Please click on the link below to register.

If you are having problems accessing the Virtual Resilience Campus, or if you

wish to be a guest blogger or share information, please contact Gemma

Stewart.

www.scords.gov.uk




http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwj9pu3C9-XLAhXD0xoKHWlgBjcQjRwIBw&url=http%3A%2F%2Fwww.amjbookkeepingllc.com%2Fblog%2F&psig=AFQjCNHaHuQ2bIg7uzwOFw9XN1Iil0GJnw&ust=1459342064883294


Scottish Multi-Agency Resilience Training and Exercising Unit (SMARTEU)

SMARTEU is the Scottish Multi-Agency Resilience Training and Exercise Unit. SMARTEU comprises personnel from Police Scotland, Scottish Fire and Rescue Service and the Scottish Ambulance Service. One of the unit’s roles is to exercise the readiness and resilience of Scotland’s Emergency Services when responding to significant incidents. For many years the three services have enjoyed excellent working relationships and frequently worked in partnership when planning and responding to incidents. SMARTEU seeks to build on that established relationship and further increase collaboration and cooperation, across emergency services and their partners, whilst working to reduce duplication. SMARTEU works closely with key partners, including ScoRDS. SMARTEU – key facts The role of the unit is to provide a fully integrated and coordinated tri-service Training and Exercise Unit to meet the demands and requirements of the three Scottish ‘blue light’ emergency services, namely Police, Fire and Ambulance. The Unit supports, supplements and enhances existing training functions within each of the

respective organisations and we aim to provide expert and detailed planning capability to design, deliver and evaluate training and exercising products and services.

It works collaboratively with other key partners and stakeholders, across the wider resilience community, in order to support the delivery of a fully coordinated training, testing and exercising regime across the whole of Scotland. This also extends to engagement with partners across the UK and beyond. The unit comprises a diverse and multi skilled unit of 12 members, with all 3 blue light emergency services represented. Members bring experience in areas such as Training, Testing and Exercising, Emergency Planning, Counter Terrorism Planning, Resilience Partnership Working, Risk Assessment, Community Safety, with the nucleus of the team having experience in planning and delivering a range of large scale Testing and Exercising Events SMARTEU is based at the Scottish Fire and Rescue Headquarters and National Training Centre, Westburn Drive, Cambuslang. The Unit utilises the excellent training facilities at this venue, as well as the portfolio of other

emergency service training venues located across the width and breadth of the country. The unit delivers a diverse range of events including large scale ‘live play’ exercises, table top exercises, workshops, bespoke training courses, seminars and Hydra immersive training events, as well as debriefing and expert advice and assistance in a wide variety of areas. How do I contact SMARTEU The Unit can be contacted on 0141 646 4607 or via email at: [email protected]


Contacts

The majority of ScoRDS learning and development activity is delivered in partnership with the Regional Resilience Partnerships. If you wish to enquire about booking on any of our courses, please contact your RRP L&D Coordinator If you have any general questions about ScoRDS, please contact us directly.

NORTH

Fiona Murray, L&D Coordinator

Email: [email protected]

Tel: 07919 301 431

Clive Murray, Senior RRP Coordinator


Tel: 07811 233 612

WEST

Alan Simpson, L&D Coordinator


Tel: 07785 454 717

Gregor Campbell, Senior RRP Coordinator


Tel: 07800 710 305

EAST

William Boslem, L&D Coordinator


Mobile: 07785 454 710

Linda Galloway, Senior RRP Coordinator


Tel: 07989 132 285

ScoRDS

General Enquiries

Tel: 01738 602123

Individual contact details for ScoRDS can be

found at www.scords.gov.uk

Contact details are correct as at April 2016








http://www.scords.gov.uk/course/view.php?id=52

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&docid=l4afhHwGByZyIM&tbnid=GtPlr5aESWMhmM:&ved=0CAUQjRw&url=http%3A%2F%2Fwww.milleracademy-thurso.co.uk%2F&ei=e0RFU7GVDMi90QWP3YG4Ag&bvm=bv.64507335,d.ZGU&psig=AFQjCN


Scottish Resilience: Development Service (ScoRDS) Scottish Government Strathearn House Broxden Business Park Perth, PH1 1RX Published by ScoRDS April 2016

w w w . s c o r d s . g o v . u k

Documents

Resilience Learning Programme for Scotland 2016 | 2017 · Crisis Management: Leading & Communicating ... practice and develop your skills ... The pre-requisite is to attend the Crisis