Resident Handbook General information and services · Resident Handbook Information and services. 2 Information and services 3 Information and services Radian Direct: 0300 123 1567

General information and services

Resident Handbook

Info

rmat

ion

and

serv

ices

www.radian.co.uk Information and services2 3

Info

rmat

ion

and

serv

ices

Radian Direct: 0300 123 1567 Out-of-hours: 0800 783 8937Radian Direct: 0300 123 1567 Out-of-hours: 0800 783 8937 3

ContentsRadian

Background 4How we manage and 4 govern Radian

Area PanelsWhat area are you in? 5Who makes up an 5 Area Panel? Why these Area Panels 6 were createdWhat is the 6 Residents Council?Why we made 6 these changesWhat’s in it for you? 6

Service standards – 7 what you can expect Maintenance of communal 8 gardens and open spaces Complaints 9

Data protection 10Homes to buy 11Renting a garage 12Sheltered housing 12Support for older people 13 and adults with support needs Support to live 13 independently in your own home Need help and support? 14Our offices – and 15 their opening times

Maps 15–18

Welcome to the Radian Resident Handbook. We hope it will help to answer any questions you have about your home, your tenancy and our service.If you can’t find the information you need in the handbook, just give us a call.

Customer servicesRadian Direct, our customer services team will answer your calls and deal with your enquiries quickly and efficiently, or put you in touch with the correct person to help you.This team will be your first point of contact when you call at our offices. They are there to offer help and information on all our services.Visit our website for more useful information.

Supporting youYou should find the information you need in this booklet and the others enclosed with your handbook pack. We have kept the information short and simple to make the

If you do not have some of the information referred to in this booklet and would like to receive a copy, you can fill in and return the freepost postcard enclosed with your handbook pack, call Radian Direct, or visit our website www.radian.co.uk

handbook easy to use. If you need more information, use the freepost postcard enclosed with this pack, or call us.This handbook is for guidance only and does not form part of your tenancy agreement, which is a legal document covering the terms of your tenancy.

Contact detailsRadian Direct: 0300 123 1567 Opening times: Monday – Friday 8.30am – 5pm (Thursday until 7pm). Please note that we are closed between 10am – 12.30pm on the first Wednesday of the month.Out-of-hours: 0800 783 8937Textphone number: 07764 309062Email: [email protected]

About residents’ photosSome of the photos published in this booklet are entries from our Radian Residents Photo Competition.

For information about having this or any of our documents translated, please contact us. We also use language line for telephone translations. On request we can also provide you with a version in large type or on audio tape.


Info

rmat

ion

and

serv

ices

Radian Direct: 0300 123 1567 Out-of-hours: 0800 783 8937

Avon• Bournemouth Borough

• Christchurch Borough

• East Dorset District

• Isle of Wight

• New Forest District

• Borough of Poole

• Wiltshire

Solent• Eastleigh Borough

• Fareham Borough

• Gosport Borough

• Portsmouth City

• Southampton City

• Test Valley Borough

• Winchester City

Longwood ParkCommunity Board

Thames• Bracknell Forest Borough

• Reading Borough

• The Royal Borough of Windsor & Maidenhead

• Wokingham Borough

• Wycombe District

• Aylesbury Vale District

• Guildford Borough

• South Bucks District

• Slough Borough

Rother• Basingstoke and Deane Borough

• Chichester District

• East Hampshire District

• Hart District

• Havant Borough

• Rushmoor Borough

Aylesbury

Windsor

PetersfieldEastleigh

Ringwood

Langley

Area PanelsWhat area are you in?

Who makes up an Area Panel?

Radian – backgroundFormed in 2006, Radian is a partnership between Drum Housing Association, Longwood Park Ltd, Swaythling Housing Society, Windsor Housing Association, Portal Housing and Radian Support.This partnership brought together skill and experience in: • house design• building sustainable new

and regenerated homes• investing in and looking

after communities• high-quality care and

supported living.We also share costs and resources across the group, to help reduce running costs and provide better services to you.

Most of our housing stock is for general needs, but we also provide sheltered and supported housing accommodation, as well as homes for key workers, shared ownership, market rent and private sale.

How we manage and govern RadianYour tenancy is with one of Radian’s group members: Drum Housing Association, Portal Housing Association, Windsor Housing, Swaythling Housing Society or Longwood Park. We have introduced Area Panels as a way of giving residents more influence in the way we run our services. The areas are shown on the map opposite.

The panels are led by residents. They also include four independent members, such as council staff, or individuals with particular skills and experience.Locally based Radian staff work with each Area Panel.

Photographer: Sue Msehli


Info

rmat

ion

and

serv

ices


Service standards – what you can expectArea PanelsWhy these Area Panels were createdRadian is proud to be a housing and care business. We constantly look for ways of improving our service to our residents and people who need our care and support services. We are governed by one board and five Area Panels, and this structure ensures that we focus all our efforts efficiently and economically on achieving our aims. It means we have fewer meetings, keep costs down, simplify the decision-making process and achieve more. Most of all, it means we put our residents at the heart of everything we do.

We want to make sure you can directly judge, review and influence the style, range and quality of services you receive.

We always want to improve the way we work and the standard of services we deliver to you, and we think the best way to do this is to get you involved so you can have a real say.

Area Panels are a key part of our management structure and link ultimately to the Board. Each Area Panel also has representatives on our Residents Council.

What is the Residents Council?The Residents Council is made up of representatives of the Area Panels.The Residents Council talks regularly with the Board, so board decisions take your views fully into account.

Why we made these changes • To give you more say.• To ensure you are the focus

of everything we do.• To put decision making at the

heart of the communities that we serve.

What’s in it for you?You can review and influence:• your local services• the decisions we make• our plans for the future.

Our Customer Charter Plus booklet gives you full details about the quality of service you should expect from us and how we should handle any enquiries, complaints or service requests from you.The Charter covers:• how we provide our services• how we deal with problems

and complaints• how and when you can

contact us• our equality and diversity policy• how we deal with repairs

and the timing and service you can expect

• how you can get involved with Radian for the benefit of other residents and your local neighbourhood

• how we will support neighbourhoods and deal with issues like anti-social behaviour

• how your rent and service charge are managed and what we ask of you.

If you would like a copy, you can use the freepost postcard enclosed with this pack, call Radian Direct, or visit our website www.radian.co.uk

Equality and diversityRadian values diversity and we encourage a culture that challenges prejudice and opens up opportunities. We are committed to using our resources to create positive results for the communities we serve and work with to create an environment where people flourish.


Info

rmat

ion

and

serv

ices


Maintenance of communal gardens and open spaces ComplaintsWe maintain a number of communal gardens and open spaces. Each year we aim to make 20 visits to these areas (24 visits for sheltered and market-rent schemes). If you would like to check our responsibility in your area or have suggestions for improvements, please contact Radian Direct. Grass cutting usually takes place from March until end of October. Grass should not be longer than 75mm on half the site. Edges are strimmed or sprayed. We do not remove cuttings on every visit except for sheltered and market-rented schemes.We cut hedges to maintain a tidy appearance and keep clear pathways, parking areas, windows, doorways and entrances. Hedges need pruning at different times of the year.We prune shrubs to keep clear the windows, paths, doorways, fire escapes, meter boxes, alleyways and parking areas. We control weeds in shrub beds with chemicals or hand weeding. Cultivation, raking and edging of shrub beds take place as needed.

Litter picking of grass, shrub beds, paths and car-park areas takes place on every visit.Sweeping of paths and hard surfaces takes place to remove spilt mulch, grass clippings and fallen leaves. Weed-killing to hard surfaces and walls takes place when needed.Work on small trees takes place when needed. Tree stakes and ties are removed when no longer needed. We do all we can to protect trees, making detailed assessments of their condition. We seek permission to do work on trees that have Tree Preservation Orders.

Photographer: Erving Newton

How to make a complaintIf you are unhappy with our service, please tell us so we can put things right and prevent it happening again.Complaints include concerns about:• the level of service we

have provided• the attitude of behaviour

of members of our staff or contractors

• a decision we have made• a policy you think we have

not followed.

To make a complaint you can:• call us on 0300 123 1567• write to us at the address at the

end of this booklet• email us –

[email protected]• visit us at our Eastleigh,

Ringwood, Petersfield, Slough or Windsor offices

• contact us via our website

If you would like a copy of our complaints leaflet, you can use the freepost postcard enclosed with this pack, call Radian Direct or visit our website www.radian.co.uk

Photographer: Mollie Clothier


Info

rmat

ion

and

serv

ices


Homes to buyData protectionWe ask for certain personal information about you from time to time. We hold this securely on file so that we can use it to provide you with a range of services connected to your tenancy, as well as other appropriate services, such as language translations, Braille, audio, or care information.This information includes:• your personal details, including

name, address, telephone number• other personal information (such

as age, gender, race etc) – this is used for statistical monitoring and will not be published or used in any way that identifies you as an individual, unless we have your permission

• names and dates of birth of people who live in your home

• an up-to-date record of your rent payments

• details about any housing issues, for example neighbour disputes

• medical information only where relevant or appropriate.

We are registered as a Data Controller with the Information Commissioner (ICO) and any personal information we receive from you or a third party (such as a doctor or social worker) is protected under the Data Protection Act 1998.

Information may be shared with other Data Controllers such as local authorities, Government departments, and the other agencies we work with in order to provide our service to you and ensure the quality of that service. In some circumstances we may be obliged by law to disclose information, for example where it may be needed to prevent or detect a crime. As a landlord, we may also share your name and address, or forwarding address, with the utility companies that provide services to your home.Other points:• when you contact us we may ask

questions to confirm your identity• we only supply references about

you as a tenant if we have your signed permission to do so

• you are entitled to see and check any information we hold about you, although we may charge a fee for providing it

• telephone calls inbound and outbound may be recorded for training purposes.

For more information about our Data Protection policy, you can use the freepost postcard enclosed with this pack, or call Radian Direct on 0300 123 1567

Every year, our home ownership service enables hundreds of first time buyers and other purchasers to become home owners. In 2012/13, 99% of home owners who purchased their home with the help of the Radian home ownership team were ‘very satisfied’ or ‘satisfied’ with the level of customer service they received.Options available include Shared Ownership. This Help to Buy scheme enables you to purchase a share in a home from 25% to 75%, and pay a low cost rent on the remaining share you don’t buy. Homes could be brand new or second-hand (known as ‘resales’). Because you don’t need a mortgage for the full market value or a high deposit, many first time buyers can step on to the property ladder with the help of Shared Ownership.

Further information can be found at www.radianhomes.co.uk or by calling our Sales Customer Service Team on 0800 232 1319

Help to Buy AgentsGovernment appointed Help to Buy Agents will check your eligibility for the Help to Buy schemes, including Shared Ownership.To be able to register your interest in buying a Help to Buy home, whether it’s a Radian home or a home offered by another Housing Association, you must register with the local Help to Buy Agent for the area you want to live. They will do an initial assessment to check you fit the criteria for the schemes, and that home ownership will be affordable for you at the time of your application.Visit www.helptobuy.org.uk to find a list of the Help to Buy Agents in your area.


Info

rmat

ion

and

serv

ices


Support for older people and for adults with support needs

Support to live independently in your own home

Sheltered housing

Renting a garageWe have garages available for rent in some areas that we cover. These are:• let on weekly licences• let on short-term agreements• cheaper than private rentals• designed for vehicles rather

than as secure or weatherproof storage for other belongings

• not insured by us for contents.

Please note garages are not available for:• business use or business storage• storing fuel and other flammable

items• carrying out any major or

commercial vehicle repairs.

To check availability of garages or for an application form, please visit www.radian.co.uk or call Radian Direct.

Sheltered housing may suit you if you want to live independently in a smaller and easier-to-manage home. Our sheltered housing schemes are designed for independent living, with the added security of an alarm system and an independent living officer.

If you would like more information about our sheltered housing, you can use the freepost postcard enclosed with this pack, call Radian Direct, or visit our website www.radian.co.uk

Radian Support is a not-for-profit organisation dedicated to supporting older people and people with learning disabilities, autism, physical disabilities and mental health issues, throughout Southern and Central England. We offer an individually tailored support service to meet your

needs and let you get on with doing the things you enjoy – living an independent and fulfilled life! We have ‘preferred provider’ status with many social services departments and our services are regulated by the Care Quality Commission.

Radian at Home can support you to live independently in your home. We can offer as much or as little help as you need in and around the home. Services include preparing meals, personal care, dementia care, medication assitance, and help on leaving hospital. Our personalised care assessment will make sure you get the help you need. We will also match our carers to you. This helps to make sure you’re happy with the service you receive.Radian Lifelink provides peace of mind through a pendant worn around the wrist, neck or

attached to clothing. Lifelinkoffers independence and safety at home and in the garden! When you press the pendant at any time of the day or night, it connects to our friendly, specially trained operators. So if you have a fall or another emergency, help can reach you quickly.

If you would like more information, you can use the freepost postcard enclosed with this pack, call Radian Direct on 0300 123 1567, or visit www.radiansupport.co.uk


Info

rmat

ion

and

serv

ices


If you are not sure which area you are in, please look at the map on page 5.

Collins House Bishopstoke Road Eastleigh SO50 6ADOpen: 8.30am–5pm, Monday to Friday

R O M S E Y R D

A3

35

TW

YF

OR

D R

D

W E L L S P L

EASTLEIGHSTATION

EASTLEIGHSTATION

L E I G H R D

DU

TT

ON

LA

BA

RT

ON

RD

LA

NE

RD

LA

NE

B I S H O P S T O K E R D

CH

I CK

EN

HA

L L

Isle ofWightIsle ofWight

Godalming Godalming

London

Crawley

BrightonHove

WorthingChichesterPortsmouth

Southampton

Eastleigh

Winchester

Newbury

Reading

BasingstokeWoking

Bracknell

Guildford Aldershot

Farnham

Petersfield Horsham Haywards

Heath

London

Crawley

BrightonHove


Southampton

Eastleigh

Winchester

Newbury

Reading

BasingstokeWoking

Bracknell

Guildford Aldershot

Farnham


Heath

A22

A22

A21

A21

A272

A272

A283A281

A286

A24

A272

A26

A23

A27A27

A27

A3

A3

A3

A32

A31

A303

A4

A34

A34

A4

A31

A29 A22

A22

A21

A21

A272

A272 A272A272

A283A281

A286

A24

A272

A26

A23

A27A27

A27

A3

A3

A3

A32

A31

A31A31

A303

A4

A34

A34

A4

A31

A29

M25

M25M25

M25

M20M26

M23

M3

M4M4

M3

M27 A3(M)

M27

3

57

11

10

12

15

34

6

8

9

413

145 HorndeanHorndean

N

SE

CT I O

N DE TA I L

HUBHUB

R O M S E Y R D

A3

35

TW

YF

OR

D R

D

W E L L S P L

EASTLEIGHSTATION

EASTLEIGHSTATION

L E I G H R D

DU

TT

ON

LA

BA

RT

ON

RD

LA

NE

RD

LA

NE

B I S H O P S T O K E R D

CH

I CK

EN

HA

L L


Godalming Godalming

London

Crawley

BrightonHove


Southampton

Eastleigh

Winchester

Newbury

Reading

BasingstokeWoking

Bracknell

Guildford Aldershot

Farnham


Heath

London

Crawley

BrightonHove


Southampton

Eastleigh

Winchester

Newbury

Reading

BasingstokeWoking

Bracknell

Guildford Aldershot

Farnham


Heath

A22

A22

A21

A21

A272

A272

A283A281

A286

A24

A272

A26

A23

A27A27

A27

A3

A3

A3

A32

A31

A303

A4

A34

A34

A4

A31

A29 A22

A22

A21

A21

A272

A272 A272A272

A283A281

A286

A24

A272

A26

A23

A27A27

A27

A3

A3

A3

A32

A31

A31A31

A303

A4

A34

A34

A4

A31

A29

M25

M25M25

M25

M20M26

M23

M3

M4M4

M3

M27 A3(M)

M27

3

57

11

10

12

15

34

6

8

9

413

145 HorndeanHorndean

N

SE

CT I O

N DE TA I L

HUBHUB

Solent Area Office

Need help and support?Need advice about tenancy-related concerns?We offer short-term confidential support to help you maintain your tenancy. Here are some of the things we can help with or advise about:• Paying your rent and other

bills for things like energy and furniture.

• What to do if you have been served with a Notice of Seeking Possession.

• Getting some general support that will give you extra peace of mind.

Questions about benefits, tax credits or pensions?We offer specialist advice to help you claim benefits you’re entitled to. We can guide you through your benefit claims, talk to benefit offices on your behalf, and help you challenge decisions you think are wrong. If you’re worried about changes in benefits rules and how they affect you, we can suggest options to help.

Need help finding work or work experience? Need help with a CV or interview?We offer practical job-hunting help and tailored training. We have well-trained volunteer mentors who can give you one-to-one support, help you develop your skills, and point you towards job opportunities.

Adapting your home for independent livingIf you or a member of your family has a disability or mobility problem, we can help by making adaptations, such as steps, grab rails, bath-lifts and many more. More information is in the ‘repairs and maintenance’ handbook.

All these services are free to Radian residents. Please contact Radian Direct on 0300 123 1567 or fill in and return the freepost postcard enclosed with your handbook pack.

Our offices – and their opening hoursIf you have a general enquiry, you can drop into any of our offices listed below during opening hours.If you would like to see your neighbourhood officer, please call us on 0300 123 1567 first to make an appointment and confirm where it will take place.


Info

rmat

ion

and

serv

ices


Drum Court, The Spain, Petersfield GU32 3NGOpen: 8.30am–5pm, Monday to Friday

Endeavour House, Crow Arch Lane, Ringwood BH24 1PNOpen: telephone beforehand to check office is open.

Ground Floor, Byron House, Common Road, Langley, Slough SL3 8TNOpen: 9am–12 noon, Monday to Friday

N

Isle ofWight

Godalming Godalming

London

Crawley

BrightonHove


Southampton

Eastleigh

Winchester

Newbury

Reading

BasingstokeWoking

Bracknell

Guildford Aldershot

Farnham


Heath

London

Crawley

BrightonHove


Southampton

Eastleigh

Winchester

Newbury

Reading

BasingstokeWoking

Bracknell

Guildford Aldershot

Farnham


Heath

A22

A22

A21

A21

A272

A272

A283A281

A286

A24

A272

A26

A23

A27A27

A27

A3

A3

A3

A32

A31

A303

A4

A34

A34

A4

A31

A29 A22

A22

A21

A21

A272

A272 A272A272

A283A281

A286

A24

A272

A26

A23

A27A27

A27

A3

A3

A3

A32

A31

A31A31

A303

A4

A34

A34

A4

A31

A29

M25

M25M25

M25

M20M26

M23

M3

M4M4

M3

M27 A3(M)

M27

3

57

11

10

12

15

34

6

8

9

4HorndeanHorndean

PETERSFIELDSTATION

PETERSFIELDSTATION

T O

R W

AY

CO

LL

EG

E S

TCH

AR

LE

S S

TT

HE

S P A I N

TH

E S P A I N

H Y LT O N R D

B O R O U G H R D

B E L L H I L L S T A T I O N R D

S W A N S TS W A N S T

H I G H S T

R D R D

EL

L H

I LL

L A V A N T S T S T

TIL

MO

RE

RD

CH

AP

EL

ST

P A R

K

R DR D

B A R H A M R D R D

F R E N C H M A N ' SR O A D


HOSPITALHOSPITAL

3.2m10'-6"

SE

CT IO

N DE T A I L

B3

34

7M

AN S F I E L D

RD

SO

UT

H

A M P T O N

RD

RD

H O U S E

L A N EL A N E

M E E T I N GM E E T I N G

H I G H S TRO AD

C H R IS TC H U R C H

C HRIS TC H URCH

T H EF U R L O N G

T H EF U R L O N G

S TA RL A N ES TA RL A N E

N

SE

CT I O

N

D E TA I L

A34A338

A338

A338

A303A303

A303

A350A354

A35

A31

A338

A35

A31 A31

A31

A272

A36

A36

A36

A34A338

A338

A338

A303A303

A303

A350A354

A35

A31

A338

A35

A31 A31

A31

A272

A36

A36

A36

Portsmouth

Winchester

Andover

Isle OfWight

SouthamptonBlandfordForum

Poole

WimborneMinster

Salisbury

Warminster

Portsmouth

Winchester

Andover

Isle OfWight


Poole

WimborneMinster

Salisbury

Warminster

BournemouthBournemouthA35A35

RingwoodRingwood

M3

M3

M271

23 3

12

109

8

N

SE

CT IO

N DE T A I L

M 4

M4Junction 5

A 4

A 4

B 4 7 0

CH

EV

I OT

RD

CO

MM

O

N R D

AVE

L O N G WO

OD

L O N G WO

OD

T AM

AR

WA

Y

HU

MB

ER

WA

Y

B

47

0

H

I GH

ST

H

I GH

S

T

AscotAscot

A4010

A404

A413

A413

A404

A4

A33

A30

A30

A3

A355A40

A40

A4155A4155

A308

A4130

A4074

A327

A322

A329

A322

A4010

A404

A413

A413

A404

A4

A33

A30

A30

A308A308

A3

A355

A355A355

A40A40

A4155A4155

A308

A4130

A4074

A327

A322

A329

A322

High Wycombe

Amersham

SloughHenleyOn-thames

Wokingham

Farnborough

Staines

Uxbridge

Reading

Maidenhead

Bracknell

High Wycombe

Amersham


Wokingham

Farnborough

Staines

Uxbridge

Reading

Maidenhead

Bracknell

M25

M25

M4

A404(M)

A329(M)M4

M3

M3

M3

M40

M40

M25

10

11

10

5

4

3

3 2

4

12

1314

15

16

4567

8/9

WindsorEton

WindsorEton

N

F R AN

CE

S RD

SH

EE

T S

TR

EE

T

HI G

H S

TR

EE

T

TH

AM

E S ST

P A R K S T

P E A S C O D S T

CH

AR

LE

S S

T

GO

SW

EL

L R

D

V I C T O R I A S T

WI L L

ST

AD

NA

XE

LR

A R

D

ST

L

EO

NA

RD

S R

D

KI N

G’ S

RD

B R O O KS TS T

HE

L E NA

RD

G R O V E R D

A L B A N Y R D

R U S S E L LS TS T

TR

I NI T

Y

P

L

PL

WINDSOR& ETON

CENTRAL

WINDSOR& ETON

CENTRALSE

CT I O

N

D E TA I L

AscotAscot

A4010

A404

A413

A413

A404

A4

A33

A30

A30

A3

A355A40

A40

A4155A4155

A308

A4130

A4074

A327

A322

A329

A322

A4010

A404

A413

A413

A404

A4

A33

A30

A30

A308A308

A3

A355

A355A355

A40A40

A4155A4155

A308

A4130

A4074

A327

A322

A329

A322

High Wycombe

Amersham

SloughHenley

On-thames

Wokingham

Farnborough

Staines

Uxbridge

Reading

Maidenhead

Bracknell

High Wycombe

Amersham

SloughHenley

On-thames

Wokingham

Farnborough

Staines

Uxbridge

Reading

Maidenhead

Bracknell

M25

M25

M4

A404(M)

A329(M)M4

M3

M3

M3

M40

M40

M25

10

11

10

5

4

3

3 2

4

12

1314

15

16

4567

8/9

WindsorEton

WindsorEton

N

Isle ofWight

Godalming Godalming

London

Crawley

BrightonHove


Southampton

Eastleigh

Winchester

Newbury

Reading

BasingstokeWoking

Bracknell

Guildford Aldershot

Farnham


Heath

London

Crawley

BrightonHove


Southampton

Eastleigh

Winchester

Newbury

Reading

BasingstokeWoking

Bracknell

Guildford Aldershot

Farnham


Heath

A22

A22

A21

A21

A272

A272

A283A281

A286

A24

A272

A26

A23

A27A27

A27

A3

A3

A3

A32

A31

A303

A4

A34

A34

A4

A31

A29 A22

A22

A21

A21

A272

A272 A272A272

A283A281

A286

A24

A272

A26

A23

A27A27

A27

A3

A3

A3

A32

A31

A31A31

A303

A4

A34

A34

A4

A31

A29

M25

M25M25

M25

M20M26

M23

M3

M4M4

M3

M27 A3(M)

M27

3

57

11

10

12

15

34

6

8

9

4HorndeanHorndean

PETERSFIELDSTATION

PETERSFIELDSTATION

T O

R W

AY

CO

LL

EG

E S

TCH

AR

LE

S S

TT

HE

S P A I N

TH

E S P A I N

H Y LT O N R D

B O R O U G H R D

B E L L H I L L S T A T I O N R D

S W A N S TS W A N S T

H I G H S T

R D R D

EL

L H

I LL

L A V A N T S T S T

TIL

MO

RE

RD

CH

AP

EL

ST

P A RK

R DR D

B A R H A M R D R D



HOSPITALHOSPITAL

3.2m10'-6"

SE

CT IO

N DE T A I L

B3

081

VER

NW

OO

D R

D

B334

7 C

HR

IST

CH

UR

CH

RD

HU

RN

L

A N E

HU

RN

RD

HU

RN

RD

B I C K E R L E Y R D

H I G H TO W N R D

CRO

W L

AN

E

H I G H T O W N R D

EA

ST

FIE

LD

LA

NE

W E S T S T

AV

ON

CA

ST

LE

DR

I VE

A 31

A 31

A3

38

PA R S O N A G E B A R N L A N E

H O RTO N RD

S O U T H A M P TO N

RD

HI G H S T

A31 R I N

GW

OO

D R

D

A3

38

S

AL

ISB

UR

Y R

D

B 3 347

C A S T L E M A N WAY

CR

OW

AR

C

H L A N E

WAITROSE

TEXACOPETROLSTATION

WAITROSE

TEXACOPETROLSTATION

A338 TO SALISBURY

A31 TO M27 JCT 1,

SOUTHAMPTON,M3, LONDON

A31 TO POOLE

A31 TO POOLE

R I N G W O O D

Crown Copyright . PU 100040256.Give Way 2010 TM Tel: 0800 019 0027.

SalisburyFordingbridgeA338

Bournemouth(A338)Poole (A349)

The WESTWimborne

A31

RingwoodB3347


RingwoodB3347


RingwoodB3347

WinktonSopley B3347

Town centreMarket Place

Poulter

Ringwood A31Salisbury (A338)Southampton

ChristchurchBournemouth(A338)(B3073

Verwood(B3081)

(M27)

ChristchurchBournemouth(A338)

WimborneA31

RingwoodB3347

SouthamptonA31 (M27)

(M3)Winchester

(B3347)

RingwoodFordingbridgeSalisburyA338

N

Public Transport

By Rail, Bournemouth Station. Approximately 20 minutes by taxi to our building.For information on train operators and times phone National Rail Enquiries on 0845 7484950.

By Air, Bournemouth Airport. Approximately 15 minutes by taxi to our building.

RadianEndeavour HouseCrow Arch LaneRingwoodHants BH24 1PN

Tel: 0300 123 1 567Fax: 023 8062 8390

SalisburyFordingbridgeA338Ringwood(B3347)

Ashley HeathThree Legged CrossHortonMoors ValleyCountry Park

St. LeonardsFerndownWimborne

Verwood(B3081)

RingwoodB3347

RingwoodRecreation Centre

WimborneA31

BournemouthChristchurch(A338)

A34A34

A4

A338

A338

A338

A303A303

A303

A350A354

A35

A31

A338

A35

A31 A31

A36

A36

A36

A338

A338

A338

A303A303

A303

A350A354

A35

A31

A338

A35

A31 A31

A36

A36

A36

BournemouthA35A35

BOURNEMOUTHAIRPORT

BOURNEMOUTHAIRPORT

PortsmouthPortsmouth

Winchester

Andover



Poole

Ringwood

WimborneMinster

Salisbury

Warminster

Bournemouth

Winchester

Andover


Poole

Ringwood

WimborneMinster

Salisbury

Warminster

M3

M27

8

910

12

43

2

1

WinktonSopleyInd. Ests.B3347

MarketPlace

HightownIndustrialEstate

Crow Arch LaneIndustrial Estate

HightownCrowInd. Ests.

WinktonSopleyB3347

SOUTHAMPTONAIRPORT

SOUTHAMPTONAIRPORT

EM

BA

NK

ME N T WAY

H I G H TO W N R D


CR

OW

AR

CH

LA

NE

SE

CTI O

N D

E TA I L



N

SE

CT IO

N DE T A I L

M 4

M4Junction 5

A 4

A 4

B 4 7 0

CH

EV

I OT

RD

CO

MM

O

N R D

AVE

L O N G WO

OD

L O N G WO

OD

T AM

AR

WA

Y

H

UM

BE

R W

AY

B

47

0

H

I GH

ST

H

I GH

S

T

AscotAscot

A4010

A404

A413

A413

A404

A4

A33

A30

A30

A3

A355A40

A40

A4155A4155

A308

A4130

A4074

A327

A322

A329

A322

A4010

A404

A413

A413

A404

A4

A33

A30

A30

A308A308

A3

A355

A355A355

A40A40

A4155A4155

A308

A4130

A4074

A327

A322

A329

A322

High Wycombe

Amersham


Wokingham

Farnborough

Staines

Uxbridge

Reading

Maidenhead

Bracknell

High Wycombe

Amersham


Wokingham

Farnborough

Staines

Uxbridge

Reading

Maidenhead

Bracknell

M25

M25

M4

A404(M)

A329(M)M4

M3

M3

M3

M40

M40

M25

10

11

10

5

4

3

3 2

4

12

1314

15

16

4567

8/9

WindsorEton

WindsorEton

N

F R AN

CE

S RD

SH

EE

T S

TR

EE

T

HI G

H S

TR

EE

T

TH

AM

E S ST

P A R K S T

P E A S C O D S T

CH

AR

LE

S S

T

GO

SW

EL

L R

D

V I C T O R I A S T

WI L L

ST

AD

NA

XE

LR

A R

D

ST

L

EO

NA

RD

S R

D

KI N

G’ S

RD

B R O O KS TS T

HE

L E NA

RD

G R O V E R D

A L B A N Y R D

R U S S E L LS TS T

TR

I NI T

Y

P

L

PL

WINDSOR& ETON

CENTRAL

WINDSOR& ETON

CENTRALSE

CT I O

N

D E TA I L

AscotAscot

A4010

A404

A413

A413

A404

A4

A33

A30

A30

A3

A355A40

A40

A4155A4155

A308

A4130

A4074

A327

A322

A329

A322

A4010

A404

A413

A413

A404

A4

A33

A30

A30

A308A308

A3

A355

A355A355

A40A40

A4155A4155

A308

A4130

A4074

A327

A322

A329

A322

High Wycombe

Amersham

SloughHenley

On-thames

Wokingham

Farnborough

Staines

Uxbridge

Reading

Maidenhead

Bracknell

High Wycombe

Amersham

SloughHenley

On-thames

Wokingham

Farnborough

Staines

Uxbridge

Reading

Maidenhead

Bracknell

M25

M25

M4

A404(M)

A329(M)M4

M3

M3

M3

M40

M40

M25

10

11

10

5

4

3

3 2

4

12

1314

15

16

4567

8/9

WindsorEton

WindsorEton

Rother Area Office Avon Area Office

Longwood Park Area Office Thames Area Office & Radian Support Windsor Office

Parkside House, 33–39 Sheet Street, Windsor SL4 1BYOpen: 8.30am–5pm, Monday to Friday

B3

081

VER

NW

OO

D R

D

B334

7 C

HR

IST

CH

UR

CH

RD

HU

RN

L

A N E

HU

RN

RD

HU

RN

RD

B I C K E R L E Y R D

H I G H TO W N R D

CRO

W L

AN

E

H I G H T O W N R D

EA

ST

FIE

LD

LA

NE

W E S T S T

AV

ON

CA

ST

LE

DR

I VE

A 31

A 31

A3

38

PA R S O N A G E B A R N L A N E

H O RTO N RD

S O U T H A M P TO N

RD

HI G H S T

A31 R I N

GW

OO

D R

D

A3

38

S

AL

ISB

UR

Y R

D

B 3 347


CR

OW

AR

C

H L A N E

WAITROSE

TEXACOPETROLSTATION

WAITROSE

TEXACOPETROLSTATION

A338 TO SALISBURY

A31 TO M27 JCT 1,

SOUTHAMPTON,M3, LONDON

A31 TO POOLE

A31 TO POOLE

R I N G W O O D

Crown Copyright . PU 100040256.Give Way 2010 TM Tel: 0800 019 0027.


Bournemouth(A338)Poole (A349)

The WESTWimborne

A31

RingwoodB3347


RingwoodB3347


RingwoodB3347

WinktonSopley B3347

Town centreMarket Place

Poulter

Ringwood A31Salisbury (A338)Southampton

ChristchurchBournemouth(A338)(B3073

Verwood(B3081)

(M27)

ChristchurchBournemouth(A338)

WimborneA31

RingwoodB3347

SouthamptonA31 (M27)

(M3)Winchester

(B3347)

RingwoodFordingbridgeSalisburyA338

N

Public Transport

By Rail, Bournemouth Station. Approximately 20 minutes by taxi to our building.For information on train operators and times phone National Rail Enquiries on 0845 7484950.

By Air, Bournemouth Airport. Approximately 15 minutes by taxi to our building.

RadianEndeavour HouseCrow Arch LaneRingwoodHants BH24 1PN

Tel: 0300 123 1 567Fax: 023 8062 8390

SalisburyFordingbridgeA338Ringwood(B3347)

Ashley HeathThree Legged CrossHortonMoors ValleyCountry Park

St. LeonardsFerndownWimborne

Verwood(B3081)

RingwoodB3347

RingwoodRecreation Centre

WimborneA31

BournemouthChristchurch(A338)

A34A34

A4

A338

A338

A338

A303A303

A303

A350A354

A35

A31

A338

A35

A31 A31

A36

A36

A36

A338

A338

A338

A303A303

A303

A350A354

A35

A31

A338

A35

A31 A31

A36

A36

A36

BournemouthA35A35

BOURNEMOUTHAIRPORT

BOURNEMOUTHAIRPORT

PortsmouthPortsmouth

Winchester

Andover



Poole

Ringwood

WimborneMinster

Salisbury

Warminster

Bournemouth

Winchester

Andover


Poole

Ringwood

WimborneMinster

Salisbury

Warminster

M3

M27

8

910

12

43

2

1

WinktonSopleyInd. Ests.B3347

MarketPlace



HightownCrowInd. Ests.

WinktonSopleyB3347

SOUTHAMPTONAIRPORT

SOUTHAMPTONAIRPORT

EM

BA

NK

ME N T WAY

H I G H TO W N R D


CR

OW

AR

CH

LA

NE

SE

CTI O

N D

E TA I L




Info

rmat

ion

and

serv

ices


This document is our tenant’s handbook. If you would like this or other documents translated, please contact us. We use Language Line for telephone translations.

رةاه'اآ'(tenant’s handbook).أوااهدآإذاىااتاذ(Arabic)اًء.ام(Language Line)

ا.

(tenant’s handbook) (Bengali) (Language Line)

此文件為我們的房客手冊(tenant’s handbook)。如果您想要此文件或其他文件翻譯為中文(Chinese)，請與我們聯系。我們使用語言專線(Language Line)提供電話翻譯服務。

ان'اراهب')tenant’s handbook(ا.ااهانرانزر)Farsi(در،ًس.ا

هاز)Language Line(دا.

Dieses Dokument ist unser Mieterhandbuch (tenant’s handbook). Wenn Sie eine deutsche (German) Übersetzung dieses oder anderer Dokumente wünschen, teilen Sie uns dies bitte mit. Wir verwenden Language Line (Language Line) für unseren Telefon-Dolmetschservice.

(tenant’s handbook) (Gujarati) (Language Line)

(tenant’s handbook) (Hindi) (Language Line)

Ten dokument to nasz podręcznik dla lokatorów (tenant’s handbook). Jeżeli chcieliby Państwo uzyskać tłumaczenie tego lub innych dokumentów na język polski (Polish), uprzejmie prosimy o kontakt. Korzystamy także z usługi tłumaczeń telefonicznych (Language Line).

(tenant’s handbooks)(Punjabi) (Language Line)

Dukumeentigaani waa buuggayaga tixraaca ee dadka guryaha kiraysta (tenant’s handbook). Haddii aad jeclaan lahayd in dukumeentigaan ama kuwo kale laguugu turjumo Soomaali (Somali), fadlan nala soo xidhiidh. Waxaanu turjumaadaha telefoonka u isticmaalaa Khadka Luuqadda (Language Line).

Bu doküman, kiracı el kitabımızdır (tenant’s handbook). Bu dokümanın ya da başka dokümanların Türkçe’ye (Turkish) tercüme edilmesini istiyorsanız, lütfen bizimle irtibata geçiniz. Telefon görüşmelerinin tercümesi için Dil Hattı’nı (Language Line) kullanıyoruz.

راہودہ'ہدارہا'(tenant’s handbook)ہے۔ااتودداسپہےراہں۔ہٹنںےےہمہےہںاں)Urdu(اردوہ

(Language Line)لاں۔ہے

7 Bell Business Park, Smeaton Close, Aylesbury, Buckinghamshire HP19 8JROpen: 9am–5pm, Monday to Friday

N

SE

CT I O

N

D E TA I L

B R U N E L R D

R A B A NS L A

S ME A T O

N C

L OS

E

TringTring

AmershamAmersham

LeightonBuzzardLeightonBuzzard

WatfordWatford

DunstableDunstable

HemelHempstead

HemelHempstead

LutonLuton

HighWycombe

HighWycombe

A505

A5

A5

A413 A418A41

A41

A41

A41

A41A4251

A4146

A404

A416A413

A355

A404A4010

A4129

A418

A418

A505

A5

A5

A413

A413A413

A418A41

A41

A41

A41

A41A4251

A4146

A404

A404A404

A416A413

A355

A404A4010

A4129

A418

A418

A40A40

A40A40

WendoverWendoverA4010A4010

A413A413

A40A40

A40A40

A40A40

A4180A4180

A412A412

A4128A4128

A404A404

A4155A4155

A4130A4130

A355A355

BicesterBicester

OxfordOxford

WallingtonWallington

A329A329

A329A329

A40A40

A4074A4074

A4074A4074

A4130A4130

A415A415

A4095A4095

UxbridgeUxbridge

ThameThame

A5120A5120

A5120A5120A5A5

A5A5

A5A5

BuckinghamBuckingham

MiltonKeynesMilton

Keynes

A421A421

A421A421

A421A421

A421A421

A4421A4421

A43A43

A43A43

A422A422A413A413

A422A422

A422A422A508A508

A507A507

A5130A5130

A4146A4146

A4012A4012

A4012A4012

AmpthillAmpthill

A6A6

A6A6

A507A507A507A507

A600 A600

AylesburyAylesbury

M1

M1

M1M40

M40

M40

M25

14

13

12

11

10

9

87

2120

19

1817

16

234

56

788a

9

10

1

10a

M25

A41A41

N

SE

CT I O

N

D E TA I L

B R U N E L R D

R A B A NS L A

S ME A T O

N C

L OS

E

TringTring

AmershamAmersham

LeightonBuzzardLeightonBuzzard

WatfordWatford

DunstableDunstable

HemelHempstead

HemelHempstead

LutonLuton

HighWycombe

HighWycombe

A505

A5

A5

A413 A418A41

A41

A41

A41

A41A4251

A4146

A404

A416A413

A355

A404A4010

A4129

A418

A418

A505

A5

A5

A413

A413A413

A418A41

A41

A41

A41

A41A4251

A4146

A404

A404A404

A416A413

A355

A404A4010

A4129

A418

A418

A40A40

A40A40

WendoverWendoverA4010A4010

A413A413

A40A40

A40A40

A40A40

A4180A4180

A412A412

A4128A4128

A404A404

A4155A4155

A4130A4130

A355A355

BicesterBicester

OxfordOxford

WallingtonWallington

A329A329

A329A329

A40A40

A4074A4074

A4074A4074

A4130A4130

A415A415

A4095A4095

UxbridgeUxbridge

ThameThame

A5120A5120

A5120A5120A5A5

A5A5

A5A5

BuckinghamBuckingham

MiltonKeynesMilton

Keynes

A421A421

A421A421

A421A421

A421A421

A4421A4421

A43A43

A43A43

A422A422A413A413

A422A422

A422A422A508A508

A507A507

A5130A5130

A4146A4146

A4012A4012

A4012A4012

AmpthillAmpthill

A6A6

A6A6

A507A507A507A507

A600 A600

AylesburyAylesbury

M1

M1

M1M40

M40

M40

M25

14

13

12

11

10

9

87

2120

19

1817

16

234

56

788a

9

10

1

10a

M25

A41A41

Radian Support Aylesbury Office

Photographer: Kathleen Caudrelier

Radian Collins House Bishopstoke Road Eastleigh Hampshire SO50 6ADPhone: 0300 123 1567 Email: [email protected] Website: www.radian.co.uk

June 2013

Documents

Resident Handbook General information and services · Resident Handbook Information and services. 2 Information and services 3 Information and services Radian Direct: 0300 123 1567