Reservation

Connection Training Guide - 2016

©2016 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved. For internal use only. CONFIDENTIAL & PROPRIETARY – May not be reproduced, disclosed or distributed without the express written permission of Starwood Hotels & Resorts Worldwide, Inc.

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Pg. 3

What is Reservation Connection?

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What is Rooming List Module?

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What is Electronic Credit Card Authorization Module?

Table of content

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What is Master Bill Module?

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Getting access to Reservation Connection

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Daily access to Reservation Connection

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Reservation Connection Homepage

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Reservation Connection Top Navigation- Part 1

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Reservation Connection Top Navigation- Part 2

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WHAT IS RESERVATION CONNECTION

(ResCon)?

Reservation Connection is a suite of

proprietary Starwood tools to help

properties manage groups. It consists

of 3 modules:

» Rooming List:

‒ Group Rooming Lists that have attendee

details to create reservations

» Electronic Credit Card Authorization

(eCCA):

‒ Secure electronic form for cardholders to

provide information for charges & services

» eMasterBill:

‒ Digital copy of event’s Masterbill that your

customer can view and download.

Rooming List

Electronic

Credit Card

Authorization

(eCCA)

eMasterBill

ResCon

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WHAT IS ROOMING LIST MODULE

Rooming List is a tool that provides a secure

interface and ability to process large number of

reservations within minutes.

• It gives your meeting planner the ability to send

an Excel formatted rooming list directly to your

property through a secure website for bulk

processing.

• You can process the rooming list in real time and

get confirmation numbers.

• Attendee and meeting planner satisfaction is

improved by accurate reservations and

elimination of errors with manual data entry.

• Eliminate the need for paper rooming lists.

• PCI compliancy for the security and peace of

mind of our customers.

Self service feature for Meeting

Planners to upload

rooming list

Safe tool for processing

bulk reservations

Real time processing of reservations

by associates

PCI Compliant

Rooming List

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WHAT IS ELECTRONIC CREDIT CARD

AUTHORIZATION MODULE? (eCCA)

Electronic Credit Card Authorization is a secure

process built for guests to submit the credit card

information for paying for individual or group

reservations to a property.

» Guest are able to access the online form via a

secured website and submit credit card details for

individual reservation.

» Meeting planners are able submit credit card

information for event charges as well as guest

reservations.

» E-Mail Notifications are generated for guest or

Meeting Planners when:

‒ Request for submitting credit card information is

generated.

‒ When Credit Card Authorization form is

successfully submitted.

Safe & PCI compliant

channel for submitting credit card information

Customized versions for:

1. Individual

2. Group

Available in 2 languages:

* English

* French

System generated email

notifications available

Electronic Payment

Processing

Benefits & Features Safe & easy PCI compliant channel for receiving credit card information.

Customized versions available for group and individual charges.

Both the forms are available in 2 languages: English & French.

System generated notifications to guests as well as properties to take appropriate action.

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WHAT IS MASTER BILL MODULE?

Master Bill is a tools that allows the properties to post a

master bill for a group that meeting planners can access

online.

» Secure online access to download a master bill.

» Meeting Planners able to download and print the

past bills up to 90 days.

Safe online tool for

properties to make master bill available

Download & print options available for

90 days

SPP or SPG members

can manage multiple bill via single access

System generated

email notifications

to the Meeting Planner

Master Bill Benefits & Features

• Safe and easy to access online tool.

• SPG/ SPP members can manage bills related to

multiple events under same login.

• Email notification is generated to inform the

Meeting Planner that a bill is ready to be

reviewed.

• Email notification is generated to inform the

property user that the bill has been viewed.

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Request access through ServiceNow

Associates will need request access to Reservation Connection (ResCon) for

Log into Bridge. https://bridge.starwoodhotels.com

» Click on eTools and go to MyServiceDesk. Launch Service Desk.

» Click on Application & User Access. Click on Reservation Connection

» Fill all the required details.

Note: Select Yes for “Will access to VIEW Completed eCredit Card Authorization Forms be required” for access to eCCA form? .

» Click on Submit on the right hand bottom corner.

» Once we receive the form along with the required approval from your manager, access will be granted.

GETTING ACCESS TO RESERVATION

CONNECTION

Log into Bridge

https://bridge.starwoodhotels.com

1. Click on eTools. Search for Reservation Connection.

2. On Reservation Connection page click on the Launch

Reservation Connection to get into the app directly.

* Tip: For quicker daily access, click on “Follow” on

Reservation Connection header bar. ResCon can be

access by clicking on Your Stuff- Your Groups & Spaces.

It is strongly recommended to use Internet Explorer

version 11 or higher to access ResCon.

DAIILY ACCESS TO RESCON

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2

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1

*

New homepage upon log in ResCon!!

Once you login homepage will be

displayed.

Features:

1. Persistent top navigation across

ResCon.

2. Release notes section detailing

latest upgrades to ResCon.

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RESERVATION CONNECTION HOMEPAGE

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RESERVATION CONNECTION TOP

NAVIGATION- PART 1

Link Page

Invitation List Credit Card Authorization Invite List page

New Invitation Credit Card Authorization Invite- Step 1

Link Page

MP Upload List MP Event Upload List page

MP New Invitation Add New Meeting Planner Upload page

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RESERVATION CONNECTION TOP

NAVIGATION- PART 2

Link Page

Upload List Master Bill Upload List page

New Invitation Master Bill Invite Type Select page

Opens the

user guides/

template

Starts new email to

SalesProdHelp

Returns back to

Homepage

» Access the Meetings Applications page on the new Bridge! Updated User Guides for

all applications: ResCon, eCCA, MasterBill and Reservation Cross Check!

» Please utilize the Meeting Applications pages on StarwoodOne for helpful

information and updates to ResCon. You will need access first to the applications in

order to view the page.

» For general & technical assistance, and to submit tickets, please contact

salesprodhelp@starwoodhotels.com. A ticket will automatically be created with your

email. If your problem is technical in nature, please share screenshots, and provide

detailed information about your issue in order to better assist you.

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HELP AND MORE RESOURCES