Research Questionn]ary.docx

7/29/2019 Research Questionn]ary.docx

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Questionnaire on Conflicts Management

This questionnaire is designed to assist the evaluation of impact of conflicts on organizational

performance outcomes in Regional Development Bank. Please note this has been prepared byMr. Buddhika Bandaranayake. All answers that you provide will only be used for the purpose of

conducting a field research to produce the thesis required for the completion of B.Sc. in Business

Management (Special) Degree. The confidentiality of your information is highly ensured.

Use following solution when answering the questions below

SD - Strongly Disagree D - Disagree

N - Neither Agree nor Disagree A - Agree

SA - Strongly Agree

PART - A

Please select the appropriate for the Demographic categorization.

1. Gender

Male Female

2. Age

2030

3040

4050

50 Plus


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3. Highest educational qualifications

Higher Education

Bachelors Degree

Masters Degree or Post Graduate Diploma

MBA/PhD

4. Position held in the organization

Assistant Manager

Manager

Senior Manager

Area General Manager

Deputy General Manager

General Manager

PART - B

Task Conflicts

1. The cultural differences of people in the organization lead to work related disagreements.SD D N A SA

2. More stressful work is harmful for people in the organization to perform their job.SD D N A SA

3. When performing a task more and less responsibilities leads to employees loose theirwork balance.

SD D N A SA


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4. When an employee is assigned a task outside of his or her expertise it tends to affect theeffectiveness of the job.

SD D N A SA

5. Mismatching of objectives of people and objectives of the organization directly affectsperforming the tasks.

SD D N A SA

6. The inconsistency between communications of work from top to bottom will mislead thepeople of the organization.

SD D N A SA

7. Negative behavior of one person in a group will affect the other employees and jobperformance.

SD D N A SA

Relationship Conflicts

1. People having different norms directly pressure relationship among co-workers in theorganization.

SD D N A SA

2. When majority of a team are in a disagreement of performing a task, there will be anegative outcome.

SD D N A SA

3. Unlimited personal expectations of employees badly affect the group performance ofachieving a common goal.

SD D N A SA

4. When people with different age groups get together to perform a task, naturally there willbe disagreements.

SD D N A SA

5. While employees with different external experiences perform in the same group, usuallythought differences can be seen.

SD D N A SA


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6. Power and hierarchical position tends to hold back the independency of employeesconnected to performing a task.

SD D N A SA

7. People with different personality types will reduce the teamwork effectiveness that couldcreate mismatch of ideas.

SD D N A SA

Organizational Performance Outcomes

1. Different employees cultures, norms and good educational backgrounds are valued fororganizational performance.

SD D N A SA

2. Good life experience, valuable expectations and high expertise of people directly supportorganizational growth.

SD D N A SA

3. When there is a good feedback process it always leads subordinates to achieveorganizational objectives for better organizational performance.

SD D N A SA

4. Good communication hierarchy leads to overcome the barriers in the goal achievementprocess.

SD D N A SA

5. When understanding of people is high about the organizational objectives, it can helpemployees to achieve organizational performance.

SD D N A SA

6. Disagreement between people among themselves and between tasks will provide anopportunity for change in the organization.

SD D N A SA

Thank you very much for your participation!

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Research Questionn]ary.docx