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Research Programme

Operations Research into signage and wayfinding at stations


About this guide

Who is this guide for?

Summary of contents

Introduction

Further information

Contents

1 Introduction................................................... 1

1

......................................... 3

3

9

............................................

19

4 Signage and other static information ........

5 Dynamic information....................................

......................................

........................................

8 Temporary information.................................

9 Lighting..........................................................

10 Further information .....................................

1

Scope

Introduction1

People rely on more than just signage to help

1.1

1.1.1

Why is it important?

2

passengers, those visiting the station,

1.2

2.1

3

2.1.1

4

New station facility

TOC rebranding

Minor station reworking

Major station refurbishment

A one-off local event

5

6

2.2

2.2.1

2.2.2

Understanding your station users

The

7

2.3

2.3.1

8

2.3.2

2.3.3

9

2.4.1

2.3.5

2.4

2.4.2

2.3.4

Gathering good practice

Further

•

10

Supplying your

2.6

2.6.1

2.5

11

2.6.2

T

User testing

12

prior to implementing

2.6.3

13

14

2.7.2

2.7

2.7.1

15

2.8.1

2.8

16

2.8.3

2.8.2

design3

3.1

17

‘Where am I?’ Orientation

my destination?’

‘Am I going

Route monitoring

the right

Staff training

18

3.2

3.3

User experience

Limited searching capacities

19

3.4

3.4.1

User impairments

Users with mobility impairments

20

Users with cognitive impairments

Users with hearing impairments

Users with visual impairments

21

temporary or long term, minor or

These impairments may result in a

memorise, or retain

Users with speech impairments

Consultation

22

Decision points

23

3.4.2

3.4.3

Station architectural information

Visual access

Complexity of the station layout

24

factors

25

3.5

26

•

Signage & other static information

4.1

27

Direction signage

28

4.2

4.2.1

Directional signs at decision points

‘Way out’ information

‘Way out’ signage on platforms

Signage and other static information

29

4.2.2


Names and numbers at exit routes

Location signage

30

4.3

4.3.1


31

4.3.2

4.3.3


Lifts

32

4.3.4


33

Information inside lifts

4.3.5


34

Information signage

Train route information

‘You are here’ maps

4.4

4.4.1

4.4.2

4.4.3


35

Safety signage

Sign design

Branding

Contrast


36

4.5

4.5.1

4.5.2

4.4.4

4.5.4


37

4.5.3


38

Layout of information

Align text, symbols and arrows for optimum legibility

Adequate space between letters, words and lines

4.5.5

Design and orientation of arrows

Aligning information based on arrow orientation

Listing information based on arrow orientation

Grouping information


39

Applying symbols with text

Symbols for accessibility


40

4.5.6

4.5.8


41

4.5.7


42

How often will the information change?

Will the signs be exposed to adverse environmental conditions or vandalism?


43

Positioning signage

Projecting or overhanging information

4.6

4.6.1


44

4.6.2

Dynamicinformation

Concourses

5.1

45

5.1.1

Key decision points

46

5.1.2

5.1.3

Positioning platform displays

Dynamic information

47

5.1.4

Dynamic information

Multiple pages and refresh rate

Information content

48

5.2

5.2.1

5.2.2

5.2.3

5.2.4

5.3

5.3.1

5.3.2

Dynamic information

.

Timing

49

Dynamic information

Text

Contrast

Consistency

50

5.3.3

5.3.4

5.3.5

5.3.6

Dynamic information

51

5.4.2

Segmented displays

5.4

5.4.1

Dot matrix displays

Dynamic information

52

information

6.1

53

•

54

6.2

Amenities for hearing impaired users

Hearing induction loop at ticket sales points

Hearing induction loop within the station

55

6.3

Appropriate hearing loop symbol

56

6.4

information

7.1

57

58

7.2

Temporaryinformation

Position

8.1

59

8.1.1

60

8.2

Temporary information

61

8.2

8.2.1

Temporary information

Safety signage

62

8.2.2

Lighting9

9.1

63

64

9.2.1

9.2

FurtherInformation

stations

practice

10.1

65

[10] Where is this? An audit of station name signing

66

10.2

10.3

10.4

10.5

Further information

British Standards

[15] BS 5378-1:1980

[16] BS 5499-1:2002

[17] BS 5499-2:2002

[18] BS 5499-4:2000

[19] BS 5499-5:2002

[20] BS 8300:2001

[21] BS 8501:2002

67

10.6

10.7

Further information

[22] BS 8502:2003

[23] BS ISO 16069:2004

[24] BS ISO 9186:2001

68

10.9

10.8

Issue 3: June 2006http:// www.rssb.co.uk

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Documents

Research Programme Operations - Journey Solutions · 2012-03-20 · :pnuhnl pz hu ptwvy[hu[ why[ vm ^h`Äukpun i\[ [ol wyvjlzz vm ^h`Äukpun kvlz uv[ yls` l_js\zp]ls` vu zpnuhnl introduction