MINISTRY OF DEFENCE OF THE REPUBLIC OF SLOVENIA

ADMINISTRATION FOR CIVIL PROTECTION AND DISASTER RELIEF

tilen.cestnik@urszr.si

www.sos112.si

wap.sos112.si© ReCO Ljubljana

Rescue and protection system in

Slovenia

Emergency number

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• Brief history about number 112 in Slovenia

• Organization, territorial structure and tasks of

notification centres

• Applications, radio communications and other

tools important for activation, informing and

support to the units on the field

• 112 call statistics

• eCall and other apps in development

• Administration for Civil Protection and Disaster Relief

• Ministry for health

• Firefighting association of Slovenia

Start of implementation in Slovenia

94

93

985

In the year 1995 Slovenia began with first procedures for

implementing 112 as the emergency call number

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http://www.eena.org/http://www.eena.org/

Territorial Structure

• CORS - National

Notification Centre

• ReCO (13 Regional

Notification Centers -

PSAPs)

• Local notification centers

(acting only to major natural

or other disasters and war -

following the decision of the

Commander of Civil

Protection or Minister)

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Notification Centres’ Tasks

CORS• Monitoring

• Activation of Aircraft and

other Units of Slovenian

Armed Forces

• Notifying, Alerting the Public,

Providing Guidance and

Instructions

• International Focal Point

• Notifying the Media

• Preparing Daily, Emergency

and Annual Bulletins

ReCO• 112 emergency call service

• Informing and activating protection, rescue and relief services

• Coordinating less complex interventions

• Communication and IT support

• Providing logistical support to rescue services

in the event of danger or disaster

- Collecting, processing, providing data

- Informing the competent protection, rescue and relief authorities

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WHEN YOU CALL 112, PLEASE SPECIFY:

• WHO is calling

• WHAT has happened

• WHERE it happened

• WHEN it happened

• HOW MANY persons are injured

• What are the INJURIES

• What are the CIRCUMSTANCES at the scene of the accident (fire, hazardous substances, damaged gas or other installations, etc. )

• What kind of ASSISTANCE you need.

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Workstation in ReCO 112

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• Ericsson 60 channels ISDN telephone central

• 4 Dispatch Terminals

• Call Process Computer – Allegro, PLK, call recording (24 hr), SMS

• Radio dispatch terminal Zetron DCS 4020 (ZARE, ZARE-D in ZARE+)

• Recording device Marathon Evolite (listening and copying must be authorized

and signed by the Minister of Defence!)

• The system for reporting on interventions – SPIN

• Database of hazardous substances – NevSnov

• Public warning system

• Deaf and Hard of Hearing Application for taking emergency calls - WAP SOS

112

• 2D and 3D GIS layers specifically adapted for the needs of ReCO

• SMOK; water, weather, nuclear powerplant monitoring

• Silent alarm system - SITA (pagers)

• Public alert system

• MKSID, communication system

• VIDEO KRAS, video surveillance system for early detection of forest fires

Equipment, applications and tools in ReCO 112

Telephone terminal AASTRA

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16

Telephone terminal AASTRA

Callprocess computer-Allegro-PLK, SMS, voice

recording

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Caller location from fixed telephone lines

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Caller location from cell phones

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GIS 3D caller location

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GIS layers – firefighters data

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3D view

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Zetron dispatch radio console

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Radio communication networks

• System ZARE (analog FM network cca. 11.000 users, mostly firefighters)

• System ZARE + (UHF trunking MPT 1327 with 14 base stations)

• System ZARE DMR (under construction, in use for public alert system-sirens)

• GSM/UMTS mobile base station

• Aviation frequency 119.550 MHz

Radio Communication System ZARE

Channels Semiduplex SD or

simplex SI Primary use Secondary use Note

1 - 30 SD (repeaters) User to ReCO Users -

31 - 32 SD (mobile

repeaters) User to ReCO Users

-

33 - 34 SI (TX repeater

frequencies)

Ground to air

helicopter comm Users

-

35 - 50 SI (TX repeater

frequencies) Users Users

»Working

channels«

51 - 68

IS (RX repeater

FRQ) Users -

CH must be

used in lower

parts

Radio Communication System ZARE

repeater network (63 sites)

Paging terminal

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Paging terminal and pager database managment app

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• Based on a POCSAG protocol, 1200 bps, 1 channel for Slovenia

• Maximum number of characters per message is up to 245

• Most of pagers are used by members of volunteer fire departments

• ReNC Ljubljana area covered with app. 4.000 pagers

Silent Alarm System- SITA

WAP SOS112 users

Operater screen WAP 112

SPINSystem for intervention reports

The system for reporting on interventions and

disasters - SPIN

• Electronic Reporting System

• Internet application

• Access to application:user name and password

• Reports to the SPIN:

– Notification Centres

– Head of Rescue Interventions

– Slovenia Forest Service

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SPIN

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• http://spin.sos112.si

• Password request

• Condition: Management

interventions

http://spin.sos112.si/

SPIN-basic data

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42

SPIN- activated units data

SPIN - intervention final data

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44

SPIN – data for public on www.sos112.si

Application/database of hazardous materials

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http://nevsnov.sos112.si/nevsnov/http://nevsnov.sos112.si/nevsnov/

BULLETIN

• E-mail

• Internet

• Teletext

RTV SLO

• Watercourses

MONITORING

• Weather

• Nuclear Power Plant

Monitoring watercourses

• More than 50 measure locations

• More than 20 years of experience

Communication system in case of an incident or accident in nuclear power

plant and other nuclear installations

Smart locator - Caller location

Slovenian 112 uses 3D-GIS and

GPS-location to locate and help callers

Smart locator

• Exact location of the caller in less than a minute

• Exact location is shown on realistic 3D maps, helps

PSAPs to send appropriate rescue units in seconds

• Slovenian 112 can locate MOST smart phone callers

– iPhone, Android, Windows mobile, BlackBerry, Symbian

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62

63

64

Public alert

• Sistem alarmiranja

• Signali alarmiranja

OPOZORILO NA

NEVARNOSTNEPOSREDNA

NEVARNOST

KONEC

NEVARNOSTI

NEPOSREDNA NEVARNOST

NESREČE S KLOROM

NEPOSREDNA NEVARNOST

POPLAVNEGA VALA

VIDEOKRAS early detecting of forest fires

New version of Allegro with E-Call

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Plans for the future

eCall

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Plans for the future

VIDEO 112

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Statistics of received calls per ReCO

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Monthly statistics of calls handled in 2014

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Statistics 2015 per centre

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EENA AWARDS FOR RAISING

112 AWARENESS AND WAP112

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EENA AWARD FOR SMART LOCATOR

Slovenia received the EENA 2014 award for the

outstanding emergency services innovation

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Tilen Cestnik

THANK YOU

for your attention

MINISTRY OF DEFENCE OF THE REPUBLIC OF SLOVENIA

ADMINISTRATION FOR CIVIL PROTECTION AND DISASTER RELIEF

tilen.cestnik@urszr.si

www.sos112.si

wap.sos112.si

rtsp://213.250.55.85/slovenija.rmrtsp://213.250.55.85/slovenija.rm