requirement gathering

RD.020 Business Process Questionnaire

document.xls Page 1

OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions

Business Intelligence Financials Intelligence Not identified BIS, GL Financials Setup

Business Intelligence Financials Intelligence Not identified BIS, GL Financials Setup

Business Intelligence Financials Intelligence Not identified BIS, GL Reporting

Business Intelligence Financials Intelligence Not identified BIS, GL Indicators



Business Intelligence Financials Intelligence Not identified BIS, GL Security Which BIS responsibilities should be able to see which KPIs?










Business Intelligence Financials Intelligence Not identified BIS, GL ReportingWhat stock splits have occurred in the last 3 years, or are planned to occur?

Business Intelligence Financials Intelligence Not identified BIS, GL Reporting Have any dividends been paid, or are planned to be paid?Business Intelligence Financials Intelligence Not identified BIS, GL Financials Setup What does the client want to use for a default estimated tax rate?Business Intelligence Human Resources Intelligence Not identified BIS HR Setup Is Oracle Payroll being used? If not, an interface? With who?

Business Intelligence Human Resources Intelligence Not identified BIS HR Setup

Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Are HR Budgets set up? (includes rollups and budget types)Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Are salary grades set up?Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Are jobs set up?Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Ensure that security profiles have already been set up.Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Are EEO Categories set up? (this is called Job Category in BIS)Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Ensure that at least 1 payroll is defined.

Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup

Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Are skills and/or competencies tracked in Oracle?Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Are applicants tracked in Oracle?Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Is Oracle used for recruiting?

Business Intelligence Human Resources Intelligence Not identified BIS, HR Reporting

Business Intelligence Human Resources Intelligence Not identified BIS, HR Indicators



Business Intelligence Human Resources Intelligence Not identified BIS, HR Security Which BIS responsibilities should be able to see which KPIs?Business Intelligence Operations Intelligence Inventory BIS, INV Operations Setup Are Categories defined? (INV)Business Intelligence Operations Intelligence Inventory BIS, INV Operations Setup Are Category Sets defined? (INV)Business Intelligence Operations Intelligence Inventory BIS, INV Operations Setup Are ABC Groups defined? (INV)Business Intelligence Operations Intelligence Inventory BIS, INV Operations Setup Are Cycle Counts set up? (INV)

Business Intelligence Operations Intelligence Manage Forecasts

Business Intelligence Operations Intelligence MRP BIS, MRP Operations Setup Is the MPS (Master Production Schedule) in Oracle? (MRP)Business Intelligence Operations Intelligence MRP BIS, MRP Operations Setup Are Plan names set up in Oracle? (MRP)

Business Intelligence Operations Intelligence MRP BIS, MRP Operations SetupWhich Price list will be used for default? (system profile value setting)

What is the balancing segment in GL? (This confirms what client wants to use out of the Accounting Flexfield Structure they have set up.)

What’s the secondary drill down segment in the Key Accounting Flexfield? (i.e. cost center) (This confirms what client wants to use out of the Accounting Flexfield Structure they have set up.)

Which BIS reports will be useful to the client? Who was interviewed to determine this?

Which delivered KPIs will be useful to the client? Who was interviewed to determine this?

Are additional KPIs required in order for the Indicators section to be useful to client? Which users would prefer to see these KPIs?

What Target, Minimum value and Maximum Value should be set for the client for each applicable KPI?

Are any key performance measures related to financial management currently tracked?

If yes, which ones? How are they evaluated? Who receives the results of these measures?

Which natural accounts are classified as Revenue by the client? Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included.

Which natural accounts are classified as Expenses by the client? (should include ALL--variable and fixed) Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included.

Which natural accounts are classified as Current Assets by the client? Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included.

Which natural accounts are classified as Current Liabilities by the client? Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included.

Which natural accounts are classified as Variable Costs by the client? Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included.

Which natural accounts are classified as Preferred Stock Dividends by the client? Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included.

How many basic and diluted shares were outstanding per quarter for each of the last 3 years? Can enter Actuals and Planned numbers as available.

Is the ‘seeded’ Oracle element Overtime used to track employees’ OT? If not, what? Is there more than 1 OT element?

Are performance ratings set up in Oracle? Are performance ratings entered on employees’ assignments?





BIS, Demand Planning

Generate Performance Measures

Do you perform multi-dimensional analysis? I.e. forecast accuracy by product, by region, by customer, by sales rep?

E1

Category logically groups questions by lower level processes


document.xls Page 2

OBM Level I OBM Level II OBM Level III Application Category Process Analysis QuestionsBusiness Intelligence Operations Intelligence MRP BIS, MRP Operations Setup What is the default Percent Discount given to customers?

Business Intelligence Operations Intelligence Not identified Reporting

Business Intelligence Operations Intelligence Not identified Indicators



Business Intelligence Operations Intelligence Not identified SecurityWhich BIS responsibilities should be able to see which KPIs?

Business Intelligence Operations Intelligence Order Entry BIS, OE Operations Setup Are Warehouses defined? (OE)Business Intelligence Operations Intelligence Planning BIS, Planning Operations Setup Are Forecast Sets defined? (Planning)Business Intelligence Operations Intelligence Purchasing BIS, PO Operations Setup Are ‘Products’ defined? (PO) (called ‘Commodities’ in BIS)

Business Intelligence Overview Setup Not identified BIS Security





Business Intelligence Overview Setup Not identified BIS Security Will there need to be terminal security for BIS?

Business Intelligence Overview Setup Not identified BIS Maintenance

Business Intelligence Overview Setup Not identified BIS Maintenance

Business Intelligence Overview Setup Not identified BIS Transactions

Business Intelligence Overview Setup Not identified BIS Performance

Business Intelligence Overview Setup Not identified BIS Performance

Business Intelligence Sales Intelligence Not identified BIS, Sales Sales Setup Have Sales Groups been set up?Business Intelligence Sales Intelligence Not identified BIS, Sales Sales Setup Have Sales Channels been set up?Business Intelligence Sales Intelligence Not identified BIS, Sales Sales Setup Has Interest Type been set up?Business Intelligence Sales Intelligence Not identified BIS, Sales Sales Setup Have Customer Names been set up in Oracle?Business Intelligence Sales Intelligence Not identified BIS, Sales Sales Setup Have Sales Reps been set up in Oracle?

Business Intelligence Sales Intelligence Not identified BIS, Sales Reporting

Business Intelligence Sales Intelligence Not identified BIS, Sales Indicators



Business Intelligence Sales Intelligence Not identified BIS, Sales Security Which BIS responsibilities should be able to see which KPIs?

Care Environment Creation Set up Infrastructure Service Core Business


Care Environment Creation Set up Infrastructure Service Core BusinessDo you Maintain an installed base of customer/product information

Care Environment Creation Set up Infrastructure Service Core BusinessHow do you audit your Installed Base Information


Care Environment Creation Set up Infrastructure Service Core BusinessHow do you maintain your Installed Base information



Care Environment Creation Set up Infrastructure Service Core BusinessWho has access to your installed base information?

Care Management Deliver Care Service Core Business




BIS, Operations Intelligence









Who will use the BIS product? (may not be able to generate a detailed list at this time)

Which responsibilities are included in this list? (may not be able to generate a detailed list at this time)

How many "key" or super users will there be for BIS? (may not be able to generate a detailed list at this time)

Map each intended BIS user to each BIS module(s) and reporting focus areas to which he/she should have access. (may not be able to generate a detailed list at this time)

Recognizing that viewing KPIs and Notifications is security-based, which responsibilities will be needed to allow for appropriate differentiation of what users can see on their home page? (may not be able to generate a detailed list at this time)

What should the ongoing process be to approve and/or enter target values for each BIS responsibility?

Who will enter target values in BIS? (may not be able to generate a detailed list at this time--what type of user/role?)

What is the process for entering target values in BIS? Will new targets be entered upon request, or at a specific time interval?

How many users may be accessing and using BIS at one time? How will this differ at initial rollout compared to three or six months into use?

How many users will likely be accessing and using BIS at one time? How will this differ at initial rollout compared to three or six months into use?





(CI) Customer Interaction Management

Are there any operations/processes that you want to eliminate for Installed Base Maintenance


Are there any time intensive operations for Installed Base Maintenance that you wish to streamline.




How do you maintain installed base information about Distributor End Users?



How do you track customer/product information for customers with multiple ship-to and bill-to addresses


How much detail do you maintain about your installed base - to what level do you break down the product information



Do you group multiple customer/ products into systems for tracking and service program purposes?


Do you have any other types of transfers of equipment from one customer to another?


Do you ship to any Distributors who then re-ship the same products to end users


Do you transfer customer/product information from the distributor to the end user?

E1



document.xls Page 3


Care Management Deliver Care Service Core BusinessHow do you receive the information about distributor sales:

Care Management Deliver Care Service Core BusinessHow is this maintained - do you maintain end user information?

Care Performance Evaluation Analyze Statistics & Feedback Customer Support Business

Care Performance Evaluation Analyze Statistics & Feedback Customer Support MetricAre Customer Satisfaction surveys utilized?

Care Performance Evaluation Analyze Statistics & Feedback Customer Support BusinessAre service requests reviewed for product improvement?

Care Performance Evaluation Analyze Statistics & Feedback Customer Support MetricAre Service requests monitored to determine end-user training needs?

Care Performance Evaluation Analyze Statistics & Feedback Customer Support MetricAre service requests monitored to improve service responses?

Care Performance Evaluation Analyze Statistics & Feedback Customer Support BusinessAre service requests reviewed for new product development?

Care Performance Evaluation Analyze Statistics & Feedback Customer Support Business

Care Performance Evaluation Analyze Statistics & Feedback Customer Support Metric



Care Performance Evaluation Report Care Performance MetricWhat analysis needs are there? By whom?

Care Performance Evaluation Report Care Performance ReportingWhat reporting needs are there? By whom?

Perform Care Management Deliver Care Customer Support BusinessDescribe the call flow that is used in the present service process

Perform Care Management Deliver Care Customer Support Business

Perform Care Management Deliver Care Business

Care Environment Creation Set up Administration Customer Support Business

Care Environment Creation Set up Administration Customer Support Business

Care Environment Creation Set up Administration Customer Support Reporting

Care Environment Creation Set up Administration Customer Support ReportingHow is information passed from the selling Org. to the Service Org.

Care Environment Creation Set up Administration Customer Support ReportingHow many service requests /month are received?

Care Environment Creation Set up Infrastructure Customer Support BusinessAre Customers ranked and/or classified according to importance?

Care Environment Creation Set up Infrastructure Customer Support Business

Care Environment Creation Set up Infrastructure Customer Support Business / Reporting

Care Environment Creation Set up Infrastructure Customer Support Business / Reporting


Care Environment Creation Set up Infrastructure Customer Support BusinessHow are incoming calls handled during off hours?

Care Environment Creation Set up Infrastructure Customer Support Reporting

Care Environment Creation Set up Infrastructure Customer Support BusinessWhat criteria is used for ranking/classification?

Care Environment Creation Set up Infrastructure Customer Support BusinessWhat days/hours is the Call-center staffed?

Care Environment Creation Set up Infrastructure Customer Support ReportingWhat is the general duration of each call?

Care Environment Creation Set up Infrastructure Interaction History ReportingWhat is the percentage of each type of call received?

Care Environment Creation Set up Infrastructure Customer Support Reporting

Care Environment Creation Set Up Infrastructure Depot Repair BusinessWhat types of customer returns do you have?






Are Customer Satisfaction Surveys performed in-house, or by 3rd Party Orgs?







Are service requests reviewed for product preventive maintenance schedule changes?


Are Service Requests/Problem resolutions monitored to determine field service Tech. Training requirements?


Are service requests/response times used to evaluate service technician staffing levels?


Are service requests/response times used to evaluate service technician territory assignments?


Customer Intelligence





Do you create customer invoices based on service request fulfillment information


Customer Support/Field Service/Mobile Field Service

Do you record material and miscellaneous expenses in fulfillment of service requests


Do you search the database to review if similar requests have been previously received and use this information to help in the resolution of the problem?


How do the selling and ordering Orgs interface with the service Orgs? Are they the same?


How does the selling Org know what products have been sold to whom, and/or are being serviced today?





Are scripts used to guide call center personnel through the information-gathering process for service requests??


Do you have a need to know how many Open Service Requests exist for this customer?


Do you have a need to know if one (or more) existing Service Requests is Open for the problem being discussed?


Does the customer have access to self-service support? Fax-back? Web Access?



How do you classify the service request types? (Service and Repair / Preventive Maintenance/installation/ End-user training)






What Types of calls do you get? Requests for Action? Requests for Information?



Are subsequent calls related to the service request assigned to the same or different Tech/rep?


How are incoming contacts acknowledged to customers?( Call # / e-mail/notifications/ letter/postcard/phone call).

E1



document.xls Page 4


Care Management Deliver Care Customer Support Business

Care Management Deliver Care Customer Support BusinessDo you record detailed descriptions of the customer’s reported problem?

Care Management Deliver Care Customer Support Reporting

Care Management Deliver Care Customer Support Business / Reporting

Care Management Determine Care Customer Support ReportingAre previous service requests/resolutions looked up?

Care Management Determine Care Customer Support BusinessDo customers have access to the knowledge base?

Care Management Determine Care Customer Support ReportingHow do know the level of service to give them?

Care Management Determine Care Customer Support Business

Care Management Determine Care Customer Support BusinessIs customers' access to the knowledge base limited or full?

Care Management Determine Care Customer Support Business

Care Management Determine Care Customer Support BusinessWhich departments/individuals have access to the knowledge base?

Care Management Identify Care Customer Support Business

Care Management Identify Care Customer Support BusinessDo you now know which products are installed at your customers sites?



Care Management Identify Care Customer Support BusinessWill callers also be identified by product in the Installed Base?

Care Management Identify Care Customer Support BusinessHow does a Customer know how to contact you?

Care Management Identify Care Business

Care Management Track & Close Care Request Depot Repair BusinessDescribe the Customer return process. What is tracked?

Care Management Track & Close Care Request Customer Support BusinessHow do you maintain your data about customer service requests

Care Management Track & Close Care Request Field Service Business

Care Performance Evaluation Analyze Statistics & Feedback Customer Support Reporting

Care Performance Evaluation Report Care Performance Customer Support BusinessWhat type of paperwork is produced? Must it be paper?

(CS) Customer Service Service Evaluation - (CSS07) Service Business How do you audit information about your service programs?

(CS) Customer Service Service Evaluation - (CSS07) Analyze Customer Feedback Data Metric How do you measure Customer Satisfaction?

(CS) Customer Service Service Evaluation - (CSS07) Analyze Customer Feedback Data Metric How satisfied are your customers with your Services today?

(CS) Customer Service Service Evaluation - (CSS07) Field Service Metric How do you estimate the costs for a field technical onsite visit?

(CS) Customer Service Service Evaluation - (CSS07) Analyze Product Performance Data Mobile Business

(CS) Customer Service Service Evaluation - (CSS07) Analyze Product Performance Data Field Service Metric Is the reason for failure and remedial action recorded

(CS) Customer Service Service Evaluation - (CSS07) Identify and Size Revenue ALL Reporting How is revenue recognized?

(CS) Customer Service Service Evaluation - (CSS07) Service Intelligence Reporting Where in your accounting cycle do you run standard reports for Service

(CS) Customer Service Service Evaluation - (CSS07) Service Intelligence Reporting



(CS) Customer Service Service Evaluation - (CSS07) Service Intelligence Reporting Do the separate business units run their own Service reports

(CS) Customer Service Service Evaluation - (CSS07) ALL Reporting

(CS) Customer Service Service Evaluation - (CSS07) ALL Reporting How do you update a Service report distribution list?

(CS) Customer Service Service Evaluation - (CSS07) ALL Reporting How long does it take to update a Service report distribution list?

(CS) Customer Service Service Evaluation - (CSS07) Field Service Business How many visits are made by Field Engineers in a day


Are you able to create links between service requests - for example: to link service requests for the same problem or to link service requests so that a detailed description used on one can be linked to a new request?



How do you track the services already provided under the contract/warranty?


If the call is for help in solving a problem, how does the problem resolution process work? What is the result of each call?





Is customer access to the Knowledge base included as part of the Service contract?



Is customers' access to the knowledge base restricted to certain customers, or unrestricted and available to all?



Do you enter specific product information when you enter a service request?



How are callers identified? By Customer name/Customer number/or Contact Name?


How does the Customer give key identifiers to identify themselves to you? What information is given?




Customer Support/iSupport/Field Service

What methods are available to Customers to contact the Company? (Phone / Fax / Website / Mail)




If Reps/techs are dispatched, how do they record their activity and expenses?


How would you like to see visibility about how you perform for your customer.?


Analyze Service Performance Measurements



Analyze Field Engineer Utilization Rate

Do you track replacement of items at customer premises - swap customer/parts serial numbers, etc.

Determine and Report Service Measure Variances


Are Service reports standard across multiple Sets of Books, for example, subsidiaries?


Are Service reports standard across multiple levels within a set of books, i.e. divisions?


Do some of these Service reports belong in a report set - always being run together?



Do you provide a Key of content/information somewhere on the Service reports



Analyze Field Engineer Utilization Rate

E1



document.xls Page 5


(CS) Customer Service Service Evaluation - (CSS07) ALL Reporting Is the process to update a Service report distribution list documented?



(CS) Customer Service Service Evaluation - (CSS07) All Reporting What account codes and/or descriptions are required on Service reports?

(CS) Customer Service Service Evaluation - (CSS07) Reporting What are the Strengths? Weaknesses?


(CS) Customer Service Service Evaluation - (CSS07) Reporting What business performance statistics do you monitor for Service

(CS) Customer Service Service Evaluation - (CSS07) All Reporting




(CS) Customer Service Service Evaluation - (CSS07) All Reporting

(CS) Customer Service Service Evaluation - (CSS07) ALL Reporting Who receives a copy of the Service Reports?

(CS) Customer Service Service Evaluation - (CSS07) Business What analysis needs are there? By whom?

(CS) Customer Service Service Evaluation - (CSS07) Reporting What reporting needs are there? By whom?

(CS) Customer Service Service Fulfillment - (CSS02) Analyze Benchmark Field Service Business

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Depot Repair Business Do you Perform " Depot Repair"

(CS) Customer Service Service Fulfillment - (CSS02) Assign Requests Depot Repair Business

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business

(CS) Customer Service Service Fulfillment - (CSS02) Assign Requests Field Service Business

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Metric Are Field Engineer's vacation, training and other non-availability recorded

(CS) Customer Service Service Fulfillment - (CSS02) Set Appointments Field Service Business Are preventative maintenance visits automatically scheduled

(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Reporting Are repeat visits soon after an installation or repair monitored

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Business Are there any seasonal or other fluctuations in the number of visits

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business Are there standard times for types of work or call symptoms

(CS) Customer Service Service Fulfillment - (CSS02) Prioritize Requests Field Service Business Are they assigned repair jobs by System or Product?

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Business

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Business Can a Field Engineer do installations as well as repairs

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Business Can a Field Engineer do preventative maintenance

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile, Pricing Business

(CS) Customer Service Service Fulfillment - (CSS02) Prioritize Requests Field Service Validation Can all these types of work be handled by a Field Engineer

(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Business Can Field Engineers be taken off low priority jobs

(CS) Customer Service Service Fulfillment - (CSS02) Assign Requests Field Service Business Can the customer specify which Field Engineer will be sent

(CS) Customer Service Service Fulfillment - (CSS02) Prioritize Requests Field Service Business

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business Do Field Engineers work rosters or shift patterns if so how are they defined

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business Do some jobs require more than one person and/or skill set

(CS) Customer Service Service Fulfillment - (CSS02) Prioritize Requests Field Service Business Do you assign field engineers to handle specific problems or customers?

(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Business Do you capture engineer time for specific service requests

(CS) Customer Service Service Fulfillment - (CSS02) Prioritize Requests Field Service Business Do you group field engineers together based on skill and ability?

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Business

(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Reporting Does the Field Engineer have to record time of arrival on site

(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Metric

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business Does the work time allowed vary according to skill level

(CS) Customer Service Service Fulfillment - (CSS02) Prioritize Requests Field Service Business How is the call-intake/dispatch/planning department organized

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Business How many calls will a Field Engineer handle in an average day

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Metric How much time does a Field Engineer spend travelling in an average day

(CS) Customer Service Service Fulfillment - (CSS02) Set Appointments Field Service Business

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Reporting

(CS) Customer Service Service Fulfillment - (CSS02) Prioritize Requests Field Service Business If yes, how are engineers assigned to specific service requests?



Is there any requirement for on-line (soft copy) distribution and/or remote location printing for Service reports


Is there any Service reporting requirements that your current reports do not meet?





What are your Service reporting requirements with respect to summary vs detailed formats.




What is the criteria for determining who should get a copy of the Service reports?


What reports do you currently generate to meet your Service reporting requirements


What Service reports are grouped together on a regular basis and printed in one print run?


What type of printers do you run Service Reports on? Where are they located?


Who performs the tasks associated with updating a Service report distribution list?






Do you estimate time to arrival for Field Service Technicians going from job to job

Are Depot Repair Work orders assigned to Technicians based on their skill levels?

Are Field Engineers available on stand-by, if so when can they be dispatched

Are Field Engineers given a days schedule or are they assigned a new job after completion of the previous

Can a Field Engineer be working on more than one job concurrently when on a customer site

Can a Field Engineer do work on a Time and Materials basis where there is no Service Contract

Describe the Dispatch rules: Request Priority/ First come-First served/Customer ranking

Does communications have to be proactive/real-time or will the Field Engineer connect when it is convenient

Does the Field Engineer update the time required for the job, thus amending likely availability for the next job

If a job is recorded as uncompleted is it automatically assigned to the same Field Engineer the next day as his first job

If contractors are not to be part of the system how will work be dispatched and progress recorded

E1



document.xls Page 6


(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Business / Reporting

(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Validation Is performance against contractual conditions measured

(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Metric Is performance of actuals v standard times analyzed

(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Metric Is the actual time spent on the job recorded

(CS) Customer Service Service Fulfillment - (CSS02) Set Appointments Field Service Business

(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Validation Is the mean time between failures monitored

(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Business

(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Metric



(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business What are the rules for continuing to work after normal end of day

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Business What is the duration of an average field service visit

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business What is the escalation process if response to requests exceeds set times

(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business What percentage of jobs require more than one Field Engineer to attend

(CS) Customer Service Service Fulfillment - (CSS02) Assign Requests Field Service Business What preferences/rules are used in scheduling Field Engineers

(CS) Customer Service Service Fulfillment (CSS02) Assign Requests Field Service Business

(CS) Customer Service Service Fulfillment (CSS02) Prioritize Requests Field Service Metric Which of the above types of work uses most of the Field Engineers time

(CS) Customer Service Defect Resolution (CSS03) Deliver Repaired Products Customer Support Business Do you send replacement parts (in lieu of sending a technician)?

(CS) Customer Service Defect Resolution (CSS03) Query Problems in Knowledge Base Field Service Business Does the Field Engineer have access to the units service/repair history

(CS) Customer Service Manage Schedules and Capacity Mobile Business Are Service Techs/Reps dispatched? Describe the Process.

(CS) Customer Service Mobile Business Are all Field Engineers computer literate

(CS) Customer Service Customer Support Business Are any changes planned?

(CS) Customer Service Mobile Business Are the field service reps "billed out" by skill level? How Many? (of each)

(CS) Customer Service Customer Support Business Are the field service reps "Graded" by skill level?

(CS) Customer Service Customer Support Business Are the service reps "Billed out" by skill level?

(CS) Customer Service Customer Support Business Are the service reps "Graded" by skill level?

(CS) Customer Service ALL Business Are there any processes that you would like to eliminate?

(CS) Customer Service Mobile Business Are there IT resources identified to support Field Engineers

(CS) Customer Service Mobile Business Are your Field Service Techs/Engineers graded by skill level?

(CS) Customer Service Customer Support Business Are your Service Orgs cost or profit centers?

(CS) Customer Service Sales products Business

(CS) Customer Service Field Service Business Can refurbished parts be used for repairs

(CS) Customer Service Field Service Business Can repairs be made by replacement

(CS) Customer Service Field Service Business Can the Field Engineer get parts couriered to site

(CS) Customer Service Field Service Business

(CS) Customer Service Depot Repair Business Do you create invoices for your repair services?

(CS) Customer Service Field Service Business / Reporting


(CS) Customer Service Field Service Business / Reporting Do unit locations have to be recorded within an address for a large site

(CS) Customer Service Depot Repair Business Do you bill for expensed items when performing repair services?

(CS) Customer Service Depot Repair Business Do you bill for labor when you perform repair services?

(CS) Customer Service Depot Repair Business Do you charge customers for repairs based on product attributes/qualities?

(CS) Customer Service Service Contracts Business Do you charge customers for repairs that are out of warranty?

Is accurate data available for use by the optimization rules e.g. mileages, costs

Is the Field Engineer given information as to how to get access to the premises and contact information

Is the number of "trivial" visits to a customer or account measured can this result in a customer billing

Is the time to respond and time to fix measured, can failure to comply with contractual conditions result in penalty payments

What are the constraints that can be over-ruled in scheduling Field Engineers

What are the constraints that MUST be matched in scheduling Field Engineers

What type of Communication will be used to notify Field service reps and Sales Persons of Service requests and Other Customer interactions? Via workflow or E-mail / Notifications?

Customer Service Administration (CSS01)

Define and Maintain Service Infrastructure and Deployment





















By what means are Products and Services sold? What are the order-taking requirements? Do you have any idea of the order volumes?









Can units being serviced or repaired be mobile with a "one-time" address e.g. truck





Do customers hold stocks of spares, if so who owns them and when are they billed



Do refurbished parts have a "life" (counter value" which has to be considered when sold or used in a subsequent repair











E1



document.xls Page 7


(CS) Customer Service Depot Repair Business


(CS) Customer Service Customer Support Business Do you have a written" Knowledge base" of known problems and fixes?

(CS) Customer Service Business Do you maintain separate price lists for your service billings?

(CS) Customer Service Depot Repair Metric

(CS) Customer Service Depot Repair Metric Do you track repair jobs through the manufacturing repair process?

(CS) Customer Service Field Service Business Does the Field Engineer carry with him a stock of spare parts

(CS) Customer Service Field Service Business Does the Field Engineer requisition for consumable items

(CS) Customer Service Customer Support Business How are adjustments to closed periods for Service Handled

(CS) Customer Service Customer Support Business

(CS) Customer Service Mobile Security How do Field Engineers connect with the existing service system

(CS) Customer Service Customer Support Business How do they interact (connect)with your service system today?

(CS) Customer Service Customer Support Business How do you envision it in the future? (Same/ different)

(CS) Customer Service Customer Support Business How do you maintain information regarding customer returns?

(CS) Customer Service Customer Support Business How do you open/close an accounting period for Service Requests

(CS) Customer Service Field Service Business How does his stock of spares get replaced

(CS) Customer Service Field Service Business / Reporting How does the "counter" information on a product get updated


(CS) Customer Service Customer Support Business How many Service Call Centers do you operate?

(CS) Customer Service Mobile Business How will Field Engineers laptops be repaired or replaced

(CS) Customer Service Mobile Business How will Field Engineers palm devices be repaired or replaced

(CS) Customer Service Mobile Business How will new releases of software be issued to Field Engineers

(CS) Customer Service Inventory Business Identify and note all AssembleTo Order (ATO) items on the Item master

(CS) Customer Service Inventory Business Identify and note all Configurable items on the Item master.

(CS) Customer Service Field Service Validation Is address and location information accurate and complete

(CS) Customer Service Customer Support Business Is closing an accounting period for Service Requests a hard or a soft close

(CS) Customer Service Field Service Business Is the RMA process documented?


(CS) Customer Service Customer Support Business What are the expected gains to be derived from the change(s)?

(CS) Customer Service Field Service Business What are your Service Engineer Territories?

(CS) Customer Service Mobile Security

(CS) Customer Service Customer Support Business What types of products and service offerings do you have today?


(CS) Customer Service Mobile Business

(CS) Customer Service Mobile Business

(CS) Customer Service CRM Foundation Business

(CS) Customer Service Business Create a chart linking the Service Jobs to the Service groups

(CS) Customer Service Business



Do you create separate repair lines for each item with a different serial number?



Do you create work orders in order to track time and materials against customer repairs?





Customer Support/Depot Repair


Define and Maintain Service Infrastructure and Deployment Do you track items by serial number when they are received back for repair?











How are Service reps paid? Salary? Exempt/non-exempt? Hourly? % Billing?

















How long does it take to open/close an accounting period for Service Requests





















Is the schedule to open/close an accounting period for Service Requests documented







What communication/network structure is preferred to connect Field Engineers laptops to central server





Who maintains the information regarding Depot Repair- eg. The RMA process?



Will Field Engineers be able to keep personal data (phone numbers, to dos etc.) on their laptops



Will Field Engineers be able to keep personal data (phone numbers, to dos etc.) on their palm devices



Will word-processing documents, invoices, spreadsheets, etc. be attached to Service records for view by system users?


Define and Manage Service Organization

Field Service/Customer Support




Define the Service Groups (roles: products serviced, customers assigned, area covered, etc.) within each department in your Service Organization

E1



document.xls Page 8


(CS) Customer Service Business What are the Service Jobs (tasks) within your Organization

(CS) Customer Service Customer Support Business What types of Customer interaction methods will you/do you use?

(CS) Customer Service Define Service Delivery Strategy Mobile Business Are Field Engineers "graded" by skill type and/or level

(CS) Customer Service Define Service Delivery Strategy Depot Repair Business Are Sales Leads used for Depot repair lead generation?

(CS) Customer Service Define Service Delivery Strategy Customer Support Business Are Sales Leads used for Service Contract lead generation?

(CS) Customer Service Define Service Delivery Strategy Customer Support Business Are service requests used for lead generation?

(CS) Customer Service Define Service Delivery Strategy Mobile Business Are Service Techs/Reps dispatched? Describe the Process.

(CS) Customer Service Define Service Delivery Strategy Installed Base Business Are there Package deals?

(CS) Customer Service Define Service Delivery Strategy Business Are there product Configuration requirements?

(CS) Customer Service Define Service Delivery Strategy Contracts Business Are your service events Time-based or Counter-based ?

(CS) Customer Service Define Service Delivery Strategy Installed Base Reporting

(CS) Customer Service Define Service Delivery Strategy Field Service Business Can a Field Engineer bring back a part for refurbishment

(CS) Customer Service Define Service Delivery Strategy Field Service Business Can a Field Engineer issue a quote on-site for a Time and Material repair

(CS) Customer Service Define Service Delivery Strategy Field Service Business Can a Field Engineer issue an invoice for work done on-site

(CS) Customer Service Define Service Delivery Strategy Field Service Business Can a Field Engineer raise a service contract

(CS) Customer Service Define Service Delivery Strategy Order Management Business Can Services be sold with the Product?

(CS) Customer Service Define Service Delivery Strategy Contracts Business Define all Service Programs, including Duration.

(CS) Customer Service Define Service Delivery Strategy Installed Base Business

(CS) Customer Service Define Service Delivery Strategy Inventory Business

(CS) Customer Service Define Service Delivery Strategy Mobile Business

(CS) Customer Service Define Service Delivery Strategy Depot Repair Business

(CS) Customer Service Define Service Delivery Strategy Field Service Business


(CS) Customer Service Define Service Delivery Strategy Depot Repair Business Do you use third party Service providers for specialized services?

(CS) Customer Service Define Service Delivery Strategy Field Service Reporting

(CS) Customer Service Define Service Delivery Strategy Order Capture Business For how long Are quotes valid?

(CS) Customer Service Define Service Delivery Strategy Mobile Business How are Field techs/Reps Dispatched?

(CS) Customer Service Define Service Delivery Strategy Order Management Business / Reporting

(CS) Customer Service Define Service Delivery Strategy Order Management Business / Reporting How often (%) are Services sold with the Product?

(CS) Customer Service Define Service Delivery Strategy Service Contracts Business

(CS) Customer Service Define Service Delivery Strategy Mobile Validation

(CS) Customer Service Define Service Delivery Strategy Depot Repair Business If you service other products, how do you define and track them?

(CS) Customer Service Define Service Delivery Strategy Service Intelligence Business Is the Installed Base used for sales prospecting?



(CS) Customer Service Define Service Delivery Strategy Mobile Business / Reporting

(CS) Customer Service Define Service Delivery Strategy Business What Counter-based events do you use?













Service/ OE / Inv / BOM



At what level(s) do you track the product? orderable product vs. component? Serial Numbers? Revisions? Upgrades?








Determine any additional Order transaction types that will be used. (Loaned: Loaner unit shipped. Advance Exchange: Replacement Shipped.)


Determine which products on your Item Master are serviceable and note them.


Do Field Engineers have access to technical information and knowledge based tools for resolving problems


Do Upgrades and Replacements inherit support services from existing products?


Do you offer services based on local time zone (at your customer's location - i.e. CA) or based on your time zone (the dispatch facility location - i.e. NY)?

Customer Service Administration (CSS01) Do you Service only those products that you sell, or other products as well?



Does the Field Engineer record changes in product configuration e.g. addition of new options and serial no.




How often (%) are Services sold after the Product has already been delivered/installed?



If Applicable, are your Contracts based on Unit operating Time or action Counts?


If Field Engineer territories are allocated according to fixed rules, what are they




Prepare a list of Repair Diagnoses Codes to be used to describe standard repairs. (Ex: Broken, Burnt, Shorted. Worn,etc. )


Prepare a list of Repair Reject Reasons to be used to explain why a repair was not performed. (Ex: OBS: Obsolete: Unit is Obsolete. REPL: Replace,DoNot Repair.HICOST: Cost is too high. LOCOST:Cost estimate is too low.


Prepare a list of Territories to be used when managing your service Personnel


Contracts/Installed Base

E1



document.xls Page 9


(CS) Customer Service Define Service Delivery Strategy Depot Repair Business What are the diagnosis codes you use?

(CS) Customer Service Define Service Delivery Strategy Mobile Business

(CS) Customer Service Define Service Delivery Strategy Order Capture Business What are the Standard Terms and Conditions for normal item quotes.

(CS) Customer Service Define Service Delivery Strategy Depot Repair Business What are the Repair Statuses you use?

(CS) Customer Service Define Service Delivery Strategy Customer Support Business What are the Timezones your company operates in?

(CS) Customer Service Define Service Delivery Strategy Customer Support Business What are the workflows that are used in your service processes?

(CS) Customer Service Define Service Delivery Strategy Customer Support Business What are your Service Request Action Types

(CS) Customer Service Define Service Delivery Strategy Customer Support Business What are your Service Request severity codes

(CS) Customer Service Define Service Delivery Strategy Depot Repair Business What are your Depot Repair Processes?

(CS) Customer Service Define Service Delivery Strategy Contracts Business What are your Labor coverage amounts for service Coverages.

(CS) Customer Service Define Service Delivery Strategy Business What are your Labor Billing Rates?

(CS) Customer Service Define Service Delivery Strategy Contracts Business What are your Material coverage dollar amounts for service Coverages.

(CS) Customer Service Define Service Delivery Strategy Contracts Business What are your Service Coverage days of the week and hours.

(CS) Customer Service Define Service Delivery Strategy Business What Billing types do you use?

(CS) Customer Service Define Service Delivery Strategy Contracts Business What is the Expense dollar amounts for service Coverages.

(CS) Customer Service Define Service Delivery Strategy Contracts Business

(CS) Customer Service Define Service Delivery Strategy Field Service Business

(CS) Customer Service Define Service Delivery Strategy Contracts Business What Time-based events do you use?

(CS) Customer Service Define Service Delivery Strategy Business What Transaction Bill types do you use?

(CS) Customer Service Define Service Delivery Strategy Business What Transaction Groups do you use?

(CS) Customer Service Define Service Delivery Strategy Depot Repair Business When is Replacement a better solution than Repair?

(CS) Customer Service Define Service Delivery Strategy Depot Repair Business Which types of Services require Depot Repair?

(CS) Customer Service Define Service Delivery Strategy Order Capture Business Who/what determines pricing/discounts granted on quotes?

(CS) Customer Service Customer Support Business Are there any processes you would like to eliminate


(CS) Customer Service Web Customers Business Does your Company have an Interactive website?

(CS) Customer Service Contracts Business How do you audit your information for expiring service programs?


(CS) Customer Service Customer Support Business Is a Call Center utilized to receive all incoming Calls?

(CS) Customer Service Mobile Validation

(CS) Customer Service Customer Support Business What type of service related training is given to Call center personnel?

(CS) Customer Service Web Customers Business Will your customers be able to log service requests through the Website?

(CS) Customer Service Mobile Business Are the field service reps assigned by System or Product?

(CS) Customer Service Mobile Business Are the field service reps Assigned to Customers?

(CS) Customer Service Mobile Business Are the field service reps Assigned to Territories?

(CS) Customer Service Customer Support Business Are the service reps all employees, or are some Contractors?

(CS) Customer Service Service Business Are the service reps assigned by System or Product?

(CS) Customer Service Customer Support Business Are the service reps Assigned to Customers?



What are the dispatch Support Levels you will use. Ex: Level I,Level II, Level III,Master Tech, Trainee, etc.

















What is the frequency, duration, time, and tolerance of all events that occur in your service process.


What other information does the Field Engineer require to have for the product













Are there any time intensive processes with maintaining your service program information that you would like to automate.







How do you maintain information about your service programs (different service options?)





What system is the source of information for Mobile Field Service, if Oracle Service being used what release will be running

















E1



document.xls Page 10


(CS) Customer Service Field Service Business Are the service reps Assigned to Territories?

(CS) Customer Service Business Are they all employees, or are some Contractors?

(CS) Customer Service Business Are they on some type of "incentive" plan?"

(CS) Customer Service Customer Support Business Associate the employee positions within your company to the Service Jobs.


(CS) Customer Service Customer Support Business Do other departments receive copies of those quotes? Which ones?

(CS) Customer Service Depot Repair Business Do you have Depot Repair Technicians?

(CS) Customer Service Depot Repair Business Do your Depot Repair Techs specialize?(Task/ Type of equipment)

(CS) Customer Service Mobile Business Do your Field Service Reps specialize?(Task/ Type of equipment)

(CS) Customer Service Mobile Business How many contractors are used as Field Engineers

(CS) Customer Service Mobile Business How many people are there in each of these roles

(CS) Customer Service Customer Care Business How many people staff your call centers?

(CS) Customer Service Customer Support Business How many Service Orgs. do you operate?


(CS) Customer Service Customer Care Business




(CS) Customer Service Service Contracts Business Which Departments Market and sell Service Contracts?

(CS) Customer Service Customer Support Business Which Departments receive and enter Service Requests?



(CS) Customer Service Contracts Business Who performs the tasks related to your service billing?

(CS) Customer Service Service Contracts Business



(CS) Customer Service Service Contracts Business Are discounts applied if contracts are renewed prior to expiration?

(CS) Customer Service Field Service Business Are fixed times for arrival of Field Engineer negotiated with the customer

(CS) Customer Service Service Contracts Business Are Service Contracts specific to customers or customer products, or either?

(CS) Customer Service Installed Base Business Are the levels of service different for warranty service and paid services?















Create a chart associating the Support Levels to the employees in your service orgs, if applicable. (Ex: J Jones-Trainee. R. Brown-Master Tech)



















Is the Sales department/Sales rep assigned to the customer notified of a Service request?



What skills do the people staffing your call center have? (Product Knowledge/sales skills. etc.).



What business functions do you consider to be within the Service Org. and how are you operating today,by business entity?




What types of people do you have in your Service organization? (Home-based/ Dispatched)



Which Departments follow-up on service Requests after they have been closed?







Which departments within your Organization prepare and issue quotes to existing Customers?



Who performs the tasks associated with opening/closing an accounting period for Service Requests




Determine Service Programs and warranty Terms and Conditions that Apply

Are any of your service contracts based on the number of service incidents used by a customer during the contract period?



Are any of your service contracts based on unit operating hours or other units of measure?



Are any of your warranties/service contracts based on unit operating hours or other units of measure?


Create Warranties and Service Programs to represent various Support Services to be provided to Customers









Are there any special service programs / warranties in place to cover some known defects/problems?



Customer Support/Field Service

Are there source Priorities? Units your company sold ahead of competitor units?

E1







(CS) Customer Service Business Do contracts give guaranteed response times


(CS) Customer Service Validation Do contracts specify times of cover and access

(CS) Customer Service Business Do different contract types get preference

(CS) Customer Service Service Contracts Business Do you bill contracts for the next period (in advance)?

(CS) Customer Service Service Contracts Business Do you bill contracts for the previous period (in arrears)?


(CS) Customer Service Field Service Business Do you charge different rates for different Technician skill requirements?


(CS) Customer Service Inventory Business Do you define all product warranties in the appropriate Item BOM?

(CS) Customer Service ALL Validation

(CS) Customer Service ALL Security

(CS) Customer Service Contracts Business Do you have Financial Service (leasing or financing) contracts?

(CS) Customer Service Contracts Business

(CS) Customer Service ALL Security Do you have security requirements for who can enter data for Service



(CS) Customer Service Service Contracts Business Do you offer Warranties with your products

(CS) Customer Service Service Contracts Business Do you provide service programs on ATO models and items?

(CS) Customer Service ALL Security Do you run security reports on a regular basis for Service?

(CS) Customer Service Order Capture Business Do you sell service programs after the sale of a product?




Are your Service Charges calculated by Parts+ Labor, or are they a fixed price based on the unit to be repaired?



Define any Service Starting Delays for all service programs and warranties, if applicable.



Field Service, Service Contracts



Do contracts have to cover a variety of hours of cover e.g. from Mon-Fri (9 to 5) to 365 days 24 hours per day













Do you bill for Parts, Labor or Expenses by Service Request or an aggregation of several Service Requests combined?





Do you charge different rates for different time of service is provided (have shift multiplier or add on)?





Do you have any requirements for validation rules allowing certain Security accounts to be valid with only certain other values.



Do you have documentation on your custom security requirements for Service





Do you have Professional Service contracts (Labor only or parts and labor) not based on a product?





Do you have service programs that simultaneously terminate allowing new programs to begin and extend the old ones so that all terminate simultaneously?



Do you offer additional service programs for products that are covered under warranty: (eg. Extended warranties, etc).









E1






(CS) Customer Service Installed Base Business Do you use customer/product status for tracking your installed base?


(CS) Customer Service Service Business Does a credit hold effect Service Coverage?

(CS) Customer Service Service Contracts Business Does a Service Contract ever cover multiple customer levels?

(CS) Customer Service Service Contracts Business Does a Service Contract ever cover multiple customer products?

(CS) Customer Service Service Contracts Business Does a Service Contract ever cover multiple customer sites?

(CS) Customer Service Service Contracts Business Does a Service Contract ever cover multiple customer systems?

(CS) Customer Service Service Business

(CS) Customer Service Service Contracts Reporting How are warranties monitored and controlled/Supported/tracked?

(CS) Customer Service Service Contracts Business How do Warranties and Service contracts work together?


(CS) Customer Service Service Contracts Business How do you handle renewals of service contracts?

(CS) Customer Service Service Contracts Business How do you handle termination of service programs?

(CS) Customer Service Depot Repair Reporting How do you keep track of the Status of Depot repairs?



(CS) Customer Service Service Contracts Business How do you maintain service programs for ATO models and items?


(CS) Customer Service Service Contracts Business How do you Maintain warranty information?

(CS) Customer Service Business How do you price your service programs

(CS) Customer Service Service Contracts Business How do you specify what products are covered by warranty?

(CS) Customer Service Service Contracts Reporting How do you track your contract commitments and consumption?


(CS) Customer Service Service Contracts Business How does service billing work. Describe the process and Billing types.

(CS) Customer Service Installed Base Business How Many customer/product types do you maintain?



Do you send automatic upgrades (new versions or new products entirely) as part of a contract or extended warranty program?





Do you want the appropriate individuals to be notified automatically when a service request is entered?













Does an individual unit have a "life" beyond which they will not be serviced or repaired







How do you handle modification of existing service programs - eg. Start and end date modifications, etc.









How do you maintain and update service durations for specific customer/products?



How do you maintain history of multiple warranty, service programs against specific customer/products?





How do you maintain transaction history against the different service programs a customer may purchase?





Service Contracts/Pricing







Order Capture/Order Management

How do you update your customer/product base when you add additional service programs?





E1





(CS) Customer Service Business How many different process flows do you have for orders for service

(CS) Customer Service Service Contracts Business How many different service coverage’s do you offer to your customers?

(CS) Customer Service Business How many different service programs do you offer to your customers?

(CS) Customer Service Installed Base Business How many different system types do you track?

(CS) Customer Service Business How many different types of Service Products do you offer

(CS) Customer Service Contracts Core Business


(CS) Customer Service Contracts Business

(CS) Customer Service ALL Security

(CS) Customer Service Service/Order Entry Business What are the Sales Order Types you use for Repairs?

(CS) Customer Service Contracts Business What are the renewal rules?" (Automatically renew/automatically terminate)

(CS) Customer Service Service/Order Entry Business What are the Sales Order Types you use for Returns?

(CS) Customer Service Service Contracts Business What are the Service contract renewal reasons?

(CS) Customer Service Service Contracts Business What are the Service contract termination reasons?



(CS) Customer Service Business What are the Severity Levels to be assigned to your service requests?



(CS) Customer Service Service Contracts Business What are the terms of the warranties?

(CS) Customer Service Service Contracts Business What are the warranty Terms? (Parts/Labor/dates/duration)

(CS) Customer Service Service Contracts Business What are you Termination rules for service contracts

(CS) Customer Service Service Contracts Business What are your Billing Cycles for service contracts








Order Capture/Or+K335der Management








If you automatically renew, do you allow a 'grace period' (where the contract stays in force for x time)?



If you automatically terminate, do you allow a 'grace period' (where the contract stays in force for x time)?



On what day, after the customer contract has been created, is the first invoice sent?



Do you have security reports on who can run Service data - by company, by cost center, etc?)













What are the Service Contract Terms ? (Parts/Labor/dates/ coverage amount/Early termination?)



What are the services that are provided under the contracts your organization issues?






What are the Standard Terms and Conditions for Extended Service Contracts.



What are the Standard Terms and Conditions for Standard Service Contracts.









E1





(CS) Customer Service Service Contracts Business What are your contract renewal rules?


(CS) Customer Service Service Contracts Business What are your Renewal rules for service contracts

(CS) Customer Service Service Contracts Business What are your service offerings?




(CS) Customer Service Service Contracts Business What are your contract termination rules?

(CS) Customer Service Service Contracts Metric What business performance statistics do you monitor for Service

(CS) Customer Service Contracts Core Validation What contract groups are used?

(CS) Customer Service Contracts Core Validation What contract statuses are used?

(CS) Customer Service Contracts Core Validation What contract types are used?

(CS) Customer Service Field Service Business What events are triggered by the counters?

(CS) Customer Service Contracts Business What is the initial internal approval process for Standard Contracts.

(CS) Customer Service Service Contracts Business What is the billing frequency for invoicing contracts?

(CS) Customer Service Service Contracts Business what is the final internal approval process for Extended Service Contracts.

(CS) Customer Service Service Contracts Business What is the final internal approval process for Standard Contracts.

(CS) Customer Service Service Contracts Business What is the initial internal approval process for Extended Service Contracts.



(CS) Customer Service Depot Repair Business What is your normal Depot repair Turnaround time?

(CS) Customer Service Service Contracts Business What is your normal warranty repair turnaround time?



(CS) Customer Service Field Service Business What Levels of service response do you provide? Describe them.





What are your coverage levels? (Customer/customer product/item/site/system)







What are your Service requirements with respect to functional vs. foreign currencies



What are your weekend coverage times? (Hours during the day that coverage is provided.)



What are your weekday coverage times? (Hours during the day that coverage is provided)

























What is the process used to contact a customer when an existing contract is close to the expiration date?



What is the process used to Flag contracts which are close to expiration date.







What is your weekday reaction time? (Time in which your company is required to respond to a service request).



What is your weekend reaction times ( Time in which your company is required to respond to a service request).



E1







(CS) Customer Service Service Contracts Business What types of service commitments are made?

(CS) Customer Service Service Contracts Business What types of Service Contracts do you offer?

(CS) Customer Service Service Contracts Business What types of warranties do you honor?


(CS) Customer Service Installed Base Business

(CS) Customer Service Service Contracts Business Which Billing dates are used for invoicing customers for Contracts?

(CS) Customer Service Service Contracts Validation

(CS) Customer Service Business Which is handled first, Warranty or Paid labor?

(CS) Customer Service Service/Inventory Business Which Items are returnable?

(CS) Customer Service Contracts Core Business Who defines Terms and Conditions on Contracts?

(CS) Customer Service Business Who pays the freight on warranty repairs?In /out


(CS) Customer Service Installed Base Business Will discounts applied to products, be applied to Services?

(CS) Customer Service ALL Security Will there need to be terminal security for Service

(CS) Customer Service Service Contracts Reporting Will you be grouping Contracts for further analysis?




(CS) Customer Service Depot Repair Business Describe how Depot Repair Service charges are calculated.

(CS) Customer Service Depot Repair Business Do you create sales orders in order to return repaired items to customers?

(CS) Customer Service Service Contracts Business Do you provide "advance replacement" items to Customers?





What type of billing options do you offer to your customers for the various service programs you offer



What types of counters are used? Product counters/Service Incident counters/hour meters?









What units of measure are required for Warranty and Service Contract duration? (Hrs/ Days / Months / Yr).?



What units of measure are required for Billing and reporting Service call times ( Hrs/Min/Days)





Which Coverage levels are used for Contracts?(may be different than coverage levels for Warranties)













Who/what determines pricing/discounts granted on contracts during negotiations?









Are Depot Repairs performed in the same location as Assembly work orders, or in a separate Facility?



Are Depot repairs performed in your facility, or sublet to 3rd party Service partners?


Define/Maintain Service Programs and Policies

Are there any time intensive processes related to Depot repair that you would like to streamline?









Do you provide Loaner units, or Lease Units while a customer's unit is being repaired?



Do you require customer approval before incurring repair charges to repair an item? Do you issue estimates for the repair work?

E1







(CS) Customer Service Update Shipping info Business Do you transfer products to a secondary location?

(CS) Customer Service Enter Install/Billing info Field Service Business

(CS) Customer Service Add new product to installed base Customer Support Business What are your Message action Requests?

(CS) Customer Service Add new product to installed base Customer Support Business What are your Problem Codes?

(CS) Customer Service Add new product to installed base Customer Support Business What are your Resolution Codes?

(CS) Customer Service Add new product to installed base Service Contracts Business What are your Service programs?

(CS) Customer Service Add new product to installed base Customer Support Business What are your service request Severities?

(CS) Customer Service Add new product to installed base Customer Support Business What are your Service Request Types?

(CS) Customer Service Add new product to installed base Customer Support Business What are your Service request Urgencies?

(CS) Customer Service Add new product to installed base Customer Support Business What are your service request Statuses?

(CS) Customer Service Add new product to installed base Installed Base Business What your customer System types?

(CS) Customer Service Add new product to installed base Order Management Business What your order transaction types?

(CS) Customer Service Add new product to installed base Service Contracts Business What your Service coverages?

(CS) Customer Service Field Service Business Can job be recorded as uncompleted

(CS) Customer Service Field Service Business / Reporting Can the Field Engineer authorize RMAs


(CS) Customer Service Field Service Reporting Does the Field Engineer record the parts actually used

(CS) Customer Service Customer Care Business What is your business/industry?






(CS) Customer Service Customer Care Business Outline CS growth plan for next 12 months (as applicable):


(CS) Customer Service Customer Care Business Call Center(s) locations (city, state, country)

(CS) Customer Service Customer Care Business # Call Center Agents by location

(CS) Customer Service Customer Care Business # Field Engineers by location

(CS) Customer Service Customer Care Business # Managers by location

(CS) Customer Service Customer Care Business Org chart available? If yes, attach

(CS) Customer Service Customer Care Business Current Support Model (Call Center, Web, Email?)

(CS) Customer Service Customer Care Business # Daily/weekly/monthly calls estimated via phone




When a customer's product is repaired/replaced under warranty, does the warranty begin anew, or pick up where the remaining warranty left off?



When provided with an advance replacement, is the customer issued an invoice pending a credit when the defective unit is received?



For a repair by replacement does the Field Engineer update serial numbers or lot numbers and if so how













Define/Maintain Service Programs and Policies





Can the Field Engineer record additional costs incurred to be billed to the customer


Notify Inventory & Sales Department Warranties and service Programs entered into System





How long has your service center been in existence? (If new, list launch date)



What systems have you used up until now to track service interactions, if any?



Will this be the first customer service application your group will use, or is this a replacement (list current system)?



Is the primary intent of this project to create a CS system, replace a system or change CS process via system change? (if combination, explain)



Provide high-level summary of current CS organization and business model (if documentation exists, please provide)





List primary CS improvements desired from the Oracle CRM project effort (if future phases planned, focus on this phase only)

















How are incoming calls routed (first available agent, by skill set, geography, etc)

E1





(CS) Customer Service Customer Care Business # Daily/weekly/monthly hits estimated via web (as applicable)

(CS) Customer Service Customer Care Business # Daily/weekly/monthly messages estimated via email (as applicable)

(CS) Customer Service Customer Care Business What geographies are supported?

(CS) Customer Service Customer Care Business How many customers do you support?

(CS) Customer Service Customer Care Business Customer groups/segmentation’s (if applicable)

(CS) Customer Service Customer Care Business Customer Definition (Internal, External, Partner, Supplier, etc)

(CS) Customer Service Define Service Delivery Strategy Customer Care Business


(CS) Customer Service Define Service Delivery Strategy Customer Care Business List # of previous CS interactions you want to view during customer call:

(CS) Customer Service Define Service Delivery Strategy Customer Care Business Will you associate notes to a customer call?

(CS) Customer Service Define Service Delivery Strategy Customer Care Business Will notes be classified by type?


(CS) Customer Service Define Service Delivery Strategy Customer Care Business If applicable, what are your rules to control customer duplication?

(CS) Customer Service Define Service Delivery Strategy Customer Care Business Who will have permission to update/add customer information?

(CS) Customer Service Maintain Customer Installed Base Installed Base Business What products do you sell/track in inventory?

(CS) Customer Service Maintain Customer Installed Base Installed Base Business

(CS) Customer Service Maintain Customer Installed Base Installed Base Business How many products per customer do you estimate?

(CS) Customer Service Maintain Customer Installed Base Installed Base Business Do you group customer products together?

(CS) Customer Service Maintain Customer Installed Base Installed Base Business Do you classify customer products by product type?

(CS) Customer Service Maintain Customer Installed Base Installed Base Business Do you track serial numbers of products?

(CS) Customer Service Maintain Customer Installed Base Installed Base Business Do you track products to the component level? If yes, describe

(CS) Customer Service Maintain Customer Installed Base Installed Base Business Do you issue service contracts or product warrantees?

(CS) Customer Service Maintain Customer Installed Base Installed Base Business Do you track repair history on your projects? If yes, explain flow

(CS) Customer Service Maintain Customer Installed Base Installed Base Business

(CS) Customer Service Assign Requests Customer Support Business




(CS) Customer Service Define Service Delivery Strategy Customer Support Business




(CS) Customer Service Define Service Delivery Strategy Customer Support Business Do you charge for service? If yes, does this involve a service contract?




(FM) Financial Management Asset Management Not identified FA MaintenanceHow do you maintain your Fixed Asset Accounting data?

(FM) Financial Management Asset Management Not identified FA MaintenanceHow do you audit your Fixed Asset Accounting data?














List customer info you want to system track (company, name, address, etc) Provide an example


List profile info you want to reference during agent call (e.g: # pending orders, # open service requests, etc)




Customer Service Administration (CSS01) Define attributes for customer “search” capability: name, phone, address, etc





Of the above products, how many are considered “serviceable” following the sale? List as appropriate









Do you use “counters” in relationship to these products, such as the # copies made to a printer? If yes, explain


How are service requests assigned (agent to pickup, by skill set, geography, etc)



List incoming call types (Report a problem, request a fix, request a replacement, order/buy something, check contract status, check account balance, other (describe as needed)



Will all of the call types described above result in logging a service request? If no, explain



Are problem codes associated to incoming calls for tracking purposes? (if yes, list desired coding)


Are resolution codes associated to the problem fix? (if yes, list desired coding)


Describe the problem-resolution process you work from today in your current environment (Refer Oracle Service “Problem-Resolution” diagrams which illustrate standard flows)


Do service agents assign and/or delegate tasks to other employees for resolution? If yes, explain assignment options

Customer Service Administration (CSS01) Are resolution times tracked? If yes, explain standards and tracking process



Beyond any contract coverage, will service calls involve additional adhoc charges (example, time & materials)? If yes, describe service/billing parameters

Customer Service Administration (CSS01) Will you associate notes to the service request, and if yes, by type? Describe


Do support agents perform multiple tasks or are tasks delegated/shared? (e.g.: log service request, dispatch engineer, etc) Describe

E1





(FM) Financial Management Asset Management Not identified FA OtherProvide an overview of Fixed Asset processing.

(FM) Financial Management Asset Management Not identified FA OtherAre Fixed Asset policies and procedures documented?

(FM) Financial Management Asset Management Not identified FA Other




(FM) Financial Management Asset Management Not identified FA Period CloseHow do you close an accounting period for Fixed Asset Accounting?

(FM) Financial Management Asset Management Not identified FA Period Close





(FM) Financial Management Asset Management Not identified AP, AR, FA, GL PostHow often do you "post" information to your General ledger?

(FM) Financial Management Asset Management Not identified AP, AR, FA, GL PostDo you post (or wish to post) in detail or in summary to the general ledger?

(FM) Financial Management Asset Management Not identified FA PostWho is responsible for opening and closing FA periods?

(FM) Financial Management Asset Management Not identified FA PostIs the schedule for opening and closing FA documented?

(FM) Financial Management Asset Management Not identified FA PostDo you have any documentation on your FA close?

(FM) Financial Management Asset Management Not identified FA Post

(FM) Financial Management Asset Management Not identified FA Period OpenHow do you open an accounting period for Fixed Asset Accounting?

(FM) Financial Management Asset Management Not identified FA Period Open



(FM) Financial Management Asset Management Not identified FA Period Open/Close

(FM) Financial Management Asset Management Not identified FA Period Open/Close

(FM) Financial Management Asset Management Not identified FA Reporting










(FM) Financial Management Asset Management Not identified FA ReportingWho receives a copy of the Fixed Asset Accounting reports?


(FM) Financial Management Asset Management Not identified FA ReportingHow do you update a Fixed Asset Accounting report’s distribution list?



Should any Fixed Asset policies or procedures be changed, streamlined or eliminated?

Which operations/processes do you want to streamline for Fixed Asset Accounting?

Which operations/processes do you want to eliminate for Fixed Asset Accounting?

Are there any time-intensive Fixed Asset Accounting operations/processes that need to be addressed?

Is the schedule to close an accounting period for Fixed Asset Accounting documented?

How long does it take to close an accounting period for Fixed Asset Accounting?

How long should it take to close an accounting period for Fixed Asset Accounting?

Is closing an accounting period for Fixed Asset Accounting a hard close or a soft close?

How are adjustments to closed periods for Fixed Asset Accounting handled?

If you have multiple organizations, do they all close at the same time or separately?

Is the schedule to open an accounting period for Fixed Asset Accounting documented?

How long does it take to open an accounting period for Fixed Asset Accounting?

Who performs the tasks associated with opening an accounting period for Fixed Asset Accounting?

Who performs the tasks associated with closing an accounting period for Fixed Asset Accounting?

Where in your accounting cycle do you run standard reports and statements for Fixed Asset Accounting?

What business performance statistics do you monitor for Fixed Asset Accounting?

What are your Fixed Asset Accounting reporting requirements with respect to functional vs. foreign currencies?

What are your Fixed Asset Accounting reporting requirements with respect to summary or detail formats? Obtain report listing.

What reports do you currently generate to meet your Fixed Asset Accounting reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.

Is there any Fixed Asset Accounting reporting requirement that your current set of reports does not meet?

Are Fixed Asset Accounting reports standard across multiple Sets of Books, for example, subsidiaries?

Are Fixed Asset Accounting reports standard across multiple levels within a Set of Books, i e., divisions?

What account codes and/or descriptions are required on Fixed Asset Accounting reports?

Do you provide a "key" of content/information somewhere on the Fixed Asset Accounting report?

What Fixed Asset Accounting reports are grouped together on a regular basis and printed in one print run?

What is the criteria for determining who should receive a copy of any Fixed Asset Accounting report?

Is the process to update a Fixed Asset Accounting report’s distribution list documented?

How long does it take to update a Fixed Asset Accounting report’s distribution list?

E1












(FM) Financial Management Asset Management Not identified FA Security


(FM) Financial Management Asset Management Not identified FA SecurityWill there need to be terminal security for Fixed Asset Accounting?

(FM) Financial Management Asset Management Not identified FA SecurityDo you run security reports on a regular basis for Fixed Asset Accounting?



(FM) Financial Management Asset Management Not identified FA Validation

(FM) Financial Management Asset Management Not identified FA AliasesDo you have any category aliases?

(FM) Financial Management Asset Management Not identified FA AliasesDo you have any location aliases?

(FM) Financial Management Asset Management Not identified FA AliasesDo you have any accounting aliases (if not done in GL)?

(FM) Financial Management Asset Management Not identified FA CategoriesHow do you categorize your fixed assets now?

(FM) Financial Management Asset Management Not identified FA Categories



(FM) Financial Management Asset Management Not identified FA CategoriesDo you have a special name (alias) for each category?

(FM) Financial Management Asset Management Not identified FA Data ConversionData Conversion (note: refer to sizing questions previously asked)

(FM) Financial Management Asset Management Not identified FA Data ConversionHow is your corporate and tax information stored now?

(FM) Financial Management Asset Management Not identified FA Data ConversionDo you have your vendor information in electronic form?

(FM) Financial Management Asset Management Not identified FA Data ConversionDo you have your employee information in electronic form?

(FM) Financial Management Asset Management Not identified FA Data ConversionDo you have your location information in electronic form?

(FM) Financial Management Asset Management Not identified FA Data Conversion

(FM) Financial Management Asset Management Not identified FA Data ConversionWhat is the current accuracy of your asset information?

(FM) Financial Management Asset Management Not identified FA DepreciationWhat are your prorate conventions?

(FM) Financial Management Asset Management Not identified FA DepreciationDo you have any depreciation ceilings? For luxury items?

(FM) Financial Management Asset Management Not identified FA Depreciation

(FM) Financial Management Asset Management Not identified FA DepreciationIdentify price indexes.

(FM) Financial Management Asset Management Not identified FA DepreciationWhat are your depreciation methods?

(FM) Financial Management Asset Management Not identified FA DepreciationWhat are your useful lives?


(FM) Financial Management Asset Management Not identified FA DepreciationDo you use ITC for any fixed assets still in service?

(FM) Financial Management Asset Management Not identified FA DepreciationDo you depreciate leased items, or leasehold improvements?

How long should it take to update a Fixed Asset Accounting report’s distribution list?

Who performs the tasks associated with updating a Fixed Asset Accounting report’s distribution list?

Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Fixed Asset Accounting reports?

Do some of these Fixed Asset Accounting reports belong in report sets? Always being run together?

Do the separate business units run their own Fixed Asset Accounting reports?

What type of printers do you run Fixed Asset Accounting reports (including checks, purchase orders etc.) on? Where are they located?

Do you run Fixed Asset Accounting reports for different companies or cost centers?

Do you have security requirements on who can enter data for Fixed Asset Accounting? (e.g. by company? by cost center?)

Do you have security reports on who can run Fixed Asset Accounting reports? (by company, by cost center etc.)

Do you have documentation on your current system security requirements for Fixed Asset Accounting?

Map each GL user to a menu structure. Will any new ones need to be created for Fixed Asset Accounting?

Do you review requirements for validation rules, allowing certain Fixed Asset Accounting accounts to be valid with only certain other values.

Are your asset categories unique for each combination of asset cost account in your general ledger, depreciation method, useful life and prorate convention?

Are fixed assets which use the same asset account in your general ledger, ever split into more than one group for accounting or tax depreciation purposes?

Do you group fixed assets which use different asset accounts for reporting purposes?

What systems are you using to store asset, vendor, employee and location information now?

What are your Investment Tax Credit rates, recapture rates and ceiling rates?

How do you account for prior period additions, retirements or other transactions in your general ledger?

E1






(FM) Financial Management Asset Management Not identified FA DepreciationExplain how your cost centers or departments are organized?

(FM) Financial Management Asset Management Not identified FA Fixed AssetsHow many fixed assets does your company own? How are they numbered?

(FM) Financial Management Asset Management Not identified FA Fixed AssetsDo you need to track fixed assets that are not depreciated?

(FM) Financial Management Asset Management Not identified FA Fixed AssetsDo you track different information for different types of fixed assets?

(FM) Financial Management Asset Management Not identified FA Fixed AssetsWhat basic information about each asset do you store?

(FM) Financial Management Asset Management Not identified FA Fixed AssetsAre your fixed assets located in several countries?

(FM) Financial Management Asset Management Not identified FA Fixed AssetsHow do you number your fixed assets?

(FM) Financial Management Asset Management Not identified FA Fixed AssetsDo you have physical tags on your fixed assets?

(FM) Financial Management Asset Management Not identified FA Fixed AssetsDo you track leased assets using Oracle Assets?

(FM) Financial Management Asset Management Not identified FA Fixed AssetsWhat is your oldest date placed in service for your fixed assets?

(FM) Financial Management Asset Management Not identified FA Fixed AssetsDo you have standard depreciation for your fixed assets?

(FM) Financial Management Asset Management Not identified FA Fixed AssetsDo you associate your fixed assets with vendors?

(FM) Financial Management Asset Management Not identified FA Fixed Assets

(FM) Financial Management Asset Management Not identified FA GeneralWhat system do you use presently to do your fixed asset accounting?

(FM) Financial Management Asset Management Not identified FA GeneralWhat systems do you use to track and inventory your fixed assets?

(FM) Financial Management Asset Management Not identified FA General

(FM) Financial Management Asset Management Not identified FA GeneralWhat property types do you use (Personal 1245, Real 1250, etc.)

(FM) Financial Management Asset Management Not identified FA GeneralWhat are your monthly reporting requirements?

(FM) Financial Management Asset Management Not identified FA LocationsWhere are your fixed assets located?

(FM) Financial Management Asset Management Not identified FA LocationsHow do you report property values for tax purposes?

(FM) Financial Management Asset Management Not identified FA LocationsDo you have special names for each location (aliases)?

(FM) Financial Management Asset Management Not identified FA LocationsDo you assign fixed assets to employees?

(FM) Financial Management Asset Management Not identified FA SecurityDo you have security requirements on who can enter data?

(FM) Financial Management Asset Management Not identified FA SecurityWho can enter data in different companies/cost centers?

(FM) Financial Management Asset Management Not identified FA SecurityDo you have documentation on your current system security requirements?

(FM) Financial Management Asset Management Not identified FA SecurityDo they run security reports on a regular basis?

(FM) Financial Management Asset Management Not identified FA SecurityWhat security measures do you require for your asset information?

(FM) Financial Management Asset Management Not identified FA Set of BooksHow many different companies in your organization own fixed assets?

(FM) Financial Management Asset Management Not identified FA Set of BooksIn what countries are your fixed assets located?

(FM) Financial Management Asset Management Not identified FA Set of BooksWho tracks financial and tax information in each country?

(FM) Financial Management Asset Management Not identified FA Set of Books




(FM) Financial Management Asset Management Not identified FA Set of BooksDo you adjust depreciation in your tax books?

(FM) Financial Management Asset Management Not identified FA Set of BooksDo you maintain any other types of depreciation or asset valuation books?

(FM) Financial Management Asset Management Not identified FA Set of BooksWhat are your capital budgeting requirements?


Does any department or departments receive the depreciation expense for assets used by another department? If so, do these expenses eventually get redistributed to asset users?

Do you use multiple currencies when purchasing, depreciating, reporting or posting financial information about you fixed assets?

Does your current system track asset possession by employee, department, or cost center?

Explain the accounting structure and reporting methods used to consolidate your asset cost and depreciation expenses?

Do you post your asset financial information in summary or detail to your general ledger?

How many corporate depreciation books do you maintain? If more than one, why?

How many different tax depreciation books do you maintain in each of your companies? How are they used?

How often do you calculate depreciation for corporate accounting, tax, and capital budgeting purposes?

E1





(FM) Financial Management Asset Management Not identified FA TransactionsTransactions (note: refer to sizing questions previously asked)

(FM) Financial Management Asset Management Not identified FA TransactionsHow many fixed assets do you purchase each accounting period?

(FM) Financial Management Asset Management Not identified FA Transactions



(FM) Financial Management Asset Management Not identified FA TransactionsHow many retirements do you do per period?



(FM) Financial Management Asset Management Not identified FA TransactionsWhat Accounts Payable system do you use?

(FM) Financial Management Asset Management Not identified FA TransactionsDo you ever retire fixed assets in the same period they were purchased?

(FM) Financial Management Asset Management Not identified FA TransactionsHow often do you perform physical inventories of your fixed assets?

(FM) Financial Management Asset Management Not identified FA TransactionsDo you cycle count your assets?

(FM) Financial Management Budgeting Manage Budgeting Phase PA Project Set Up



(FM) Financial Management Budgeting Not identified PO Encumbrances

(FM) Financial Management Budgeting Not identified PO EncumbrancesDo you want to reserve funds for your requisitions or purchase orders?

(FM) Financial Management Budgeting Not identified PO EncumbrancesHow do you define your encumbrance types?

(FM) Financial Management Budgeting Not identified PO Encumbrances

(FM) Financial Management Budgeting Not identified PO EncumbrancesDo all your companies/entities reserve funds?

(FM) Financial Management Budgeting Not identified PO EncumbrancesDo you post receipt information for encumbrance accounting?

(FM) Financial Management Budgeting Not identified GL, PO EncumbrancesDo you create budgets for all your accounts?

(FM) Financial Management Budgeting Not identified AP EncumbrancesDo you use encumbrance accounting? How do you use it?

(FM) Financial Management Budgeting Not identified GL Budget PreparationDoes your company prepare budgets?

(FM) Financial Management Budgeting Not identified GL, PA Budget Preparation

(FM) Financial Management Budgeting Not identified GL Budget PreparationDo your company’s key performance indicators drive the budgets?

(FM) Financial Management Budgeting Not identified GL Budget PreparationHow many budgets do you prepare for an individual fiscal year?

(FM) Financial Management Budgeting Not identified GL Budget PreparationDo you prepare more than one budget per Set of Books?

(FM) Financial Management Budgeting Not identified GL Budget PreparationWhat is the range of accounting periods for each budget?

(FM) Financial Management Budgeting Not identified GL Budget Preparation

(FM) Financial Management Budgeting Not identified GL Budget PreparationDo budgets require approval?

(FM) Financial Management Budgeting Not identified GL Budget PreparationWhat levels of approvals are required for budgets?

(FM) Financial Management Budgeting Not identified GL Budget PreparationHow many budget "organizations" do you have?




(FM) Financial Management Budgeting Not identified GL Budget PreparationWill budget organization security be required in the future?


How often do you transfer large numbers of fixed assets from one person, cost center, or location to another?

How often, and for what reasons, do you change fixed asset depreciation method or life for a single asset?

How often do you change the useful life, depreciation method, or prorate convention of all fixed assets in a category?

Do you amortize adjustments made in the prior period over the remaining useful life of the asset or do you expense the catch- up depreciation in the current period?

Do you want your fixed assets automatically added from your feeder Accounts Payable system?

Do the budget types you prepare capture information (1) at a project or task level? (2 ) as raw or burdened cost? (3) by time period, such as monthly, or at completion? (4) at a detail or summary level? (5) by expenditure type?

Do you periodically review/revise the budgets prepared in the previous step?

Do you maintain a history of the budget revisions prepared in the previous step?

Will you be checking for available funds when creating your requisitions or purchase orders?

Do you want to prevent someone from reserving funds if you do not have enough funds available?

What types of budgets do you prepare? (e.g. revenue & expenses, balance sheets, capital, project etc.)

At what organization level (i. e., cost center, division, region) do you budget?

What are the budget organizations and what is the convention or rule behind their names?

Have you developed security procedures to prohibit access to certain budget organizations?

What security procedures have you developed to prohibit access to certain budget organizations?

Do you create new budgets based on existing budgets (e.g. new budget = 10% decrease from previous budget)?

E1






(FM) Financial Management Budgeting Not identified GL Budget PreparationIs your budgeting process centralized or decentralized?



(FM) Financial Management Budgeting Not identified GL Budget PreparationDo you require consolidated budgets?

(FM) Financial Management Budgeting Not identified GL Budget PreparationAre all budgets prepared in the same currency?


(FM) Financial Management Budgeting Not identified GL Budget PreparationWhich spreadsheet products and which version do/will you use?

(FM) Financial Management Budgeting Not identified GL Budget PreparationHow do you close or "freeze" a budget once it is approved?


(FM) Financial Management Budgeting Not identified GL Budget PreparationHow long does it take to close or "freeze" a budget?

(FM) Financial Management Budgeting Not identified GL Budget PreparationHow long should it take to close or "freeze" a budget?

(FM) Financial Management Budgeting Not identified GL Budget PreparationIs closing or "freezing" a budget a hard close or a soft close?

(FM) Financial Management Budgeting Not identified GL Budget PreparationWho performs the tasks associated with closing or "freezing" the budget?

(FM) Financial Management Budgeting Not identified GL Budget PreparationHow are adjustments to closed periods and/or frozen budgets handled?

(FM) Financial Management Budgeting Not identified GL Budget RevisionsAre budgets altered frequently during the fiscal year?

(FM) Financial Management Budgeting Not identified GL Budget RevisionsDo you need to retain original (prerevision) budgets throughout the year?

(FM) Financial Management Budgeting Not identified GL Budget RevisionsIs a budget download required to facilitate budget creation or maintenance?

(FM) Financial Management Budgeting Not identified GL ForecastingDo you derive any type of forecast from budgets?

(FM) Financial Management Budgeting Not identified GL ForecastingDoes your company prepare financial forecasts?

(FM) Financial Management Budgeting Not identified GL ForecastingWhat types of financial forecasts does your company prepare?

(FM) Financial Management Budgeting Not identified GL ForecastingHow do you prepare financial forecasts?

(FM) Financial Management Budgeting Not identified GL ForecastingIs the financial forecasting process documented?

(FM) Financial Management Budgeting Not identified GL ForecastingHow long does it take to prepare financial forecasts?

(FM) Financial Management Budgeting Not identified GL ForecastingHow long should it take to prepare financial forecasts?

(FM) Financial Management Budgeting Not identified GL ForecastingAre financial forecasts a hard or soft close?

(FM) Financial Management Budgeting Not identified GL ForecastingWho performs the tasks associated with preparing financial forecasts?

(FM) Financial Management Budgeting Not identified GL ForecastingHow many forecasts do you prepare during an individual fiscal year?

(FM) Financial Management Budgeting Not identified GL Forecasting

(FM) Financial Management Budgeting Not identified GL ForecastingHow do forecasts differ from budgets in the area of Statistics?

(FM) Financial Management Budgeting Not identified GL ForecastingHow do forecasts differ from budgets in the area of consolidation?

(FM) Financial Management Budgeting Not identified GL ForecastingHow do forecasts differ from budgets in the area of currency?


(FM) Financial Management Budgeting Not identified GL ForecastingHow do forecasts differ from budgets in the area of approvals?

(FM) Financial Management Budgeting Not identified GL ForecastingHow do forecasts differ from budgets in the area of security?

(FM) Financial Management Budgeting Not identified GL ForecastingHow do forecasts differ from budgets in the area of forecast maintenance?

(FM) Financial Management Budgeting Not identified GL ForecastingHow do forecasts differ from budgets in the area of reporting requirements?

(FM) Financial Management Budgeting Not identified GL ForecastingHow do forecasts differ from budgets in the area of preparation tools?

(FM) Financial Management Budgeting Not identified GL ForecastingHow do forecasts differ from budgets in the area of freezing?

(FM) Financial Management Budgeting Not identified GL Interfaces

At what account level do you currently budget? Is this the same level of detail that actuals are captured?

Are reorganizations likely that affect how budgets should be prepared and/or reported?

Do you only budget in dollars, or are statistics budgeted also (e.g. headcount)?

Do you use Lotus, Excel, or another spreadsheet program to prepare budgets?

Is the process to close or "freeze" a budget once it is approved documented?

How far out do you project (range of accounting periods) for each financial forecast iteration?

How do forecasts differ from budgets in the area of number of forecasts per year?

Is an automated interface required from the budget preparation tool to Oracle?

E1





(FM) Financial Management Budgeting Not identified GL Budget RevisionsAre budget revisions more frequent at certain times of the year?

(FM) Financial Management Budgeting Not identified GL ForecastingHow do forecasts differ from budgets in the area of retaining historical data?


(FM) Financial Management Financial Reporting Not identified GL AllocationsDo you perform allocations? What types? When?

(FM) Financial Management Financial Reporting Not identified GL AllocationsWhat types of formulas do you use in your allocations? Provide examples.

(FM) Financial Management Financial Reporting Not identified GL AllocationsDo you use step down allocations?

(FM) Financial Management Financial Reporting Not identified GL AllocationsWhat are your allocations based on?

(FM) Financial Management Financial Reporting Not identified GL AllocationsDo you always allocate 100% of the account your allocating?

(FM) Financial Management Financial Reporting Not identified GL Allocations

(FM) Financial Management Financial Reporting Not identified GL Allocations

(FM) Financial Management Financial Reporting Not identified GL ConsolidationDo you require financial consolidations?

(FM) Financial Management Financial Reporting Not identified GL ConsolidationHow often do you perform financial consolidations?

(FM) Financial Management Financial Reporting Not identified GL ConsolidationWhat is the COA mapping during the consolidation?

(FM) Financial Management Financial Reporting Not identified GL Consolidation

(FM) Financial Management Financial Reporting Not identified GL, GCS Consolidation





(FM) Financial Management Financial Reporting Not identified GL, GCS ConsolidationAre your consolidation procedures documented?



(FM) Financial Management Financial Reporting Not identified GL, GCS ConsolidationWhat are the reporting capabilities of your system?

(FM) Financial Management Financial Reporting Not identified GL, GCS ConsolidationDoes your system have the capability of web publishing financial results?


(FM) Financial Management Financial Reporting Not identified GL, GCS ConsolidationDoes your current consolidation system support flexible chart of accounts?

(FM) Financial Management Financial Reporting Not identified GL, GCS ConsolidationWill your system allow you to check the status of each consolidation?

(FM) Financial Management Financial Reporting Not identified GL, GCS ConsolidationWhat are your consolidation mapping rules?

(FM) Financial Management Financial Reporting Not identified GL, GCS ConsolidationDo you use transaction auditing reports in your consolidation process?


(FM) Financial Management Financial Reporting Not identified GL, GCS ConsolidationAre controls set up to prevent or detect unauthorized access?



(FM) Financial Management Financial Reporting Not identified GL CurrencyDo you do translations monthly into foreign currencies?

(FM) Financial Management Financial Reporting Not identified GL CurrencyWhat account values do you use for cumulative gain or loss?

(FM) Financial Management Financial Reporting Not identified GL Currency

(FM) Financial Management Financial Reporting Not identified GL CurrencyDo you perform special audits for foreign currency accounts?

(FM) Financial Management Financial Reporting Not identified GL CurrencyDo you require inquiry into original entered currency balances?

How do forecasts differ from budgets in the aa to of level of information included?

Do you create offset accounts or remove monies from the allocation accounts.

Do you currently have automated step down allocation functionality? Will you require this?

Do you perform consolidation between various businesses that use different currencies?

Is there a push by management to shorten the consolidation cycle without compromising the accuracy and integrity of consolidated financial data?

Does your current consolidation system support "what-if" and "what-happened" scenarios providing management with strategic information?

What is the current condition of the relationship between your day-to-day accounting functions and the consolidation process?

Do you prefer to have a consolidation system which is directly integrated with the operational accounting system or one that is a standalone consolidation solution?

How does your system deal with the elimination of intercompany balances and minority interests?

What is the quality of the consolidation of financial information from your subsidiaries which use their own local accounting methods?

Can you drill between consolidated entities, summary and detail balances, detail balances and journals, and journals and subledger details?

How is subsidiary financial information gathered and rolled up to the consolidated parent?

Is it difficult to download financial information from your current system into a spreadsheet?

Can you create budgets and forecasts based on the trends revealed in consolidated balances?

Is custom programming required to link the source ledger and the consolidation system?

Do you perform re-valuation of assets and liabilities on a regular basis? When?

E1





(FM) Financial Management Financial Reporting Not identified GL ReportingWhat are your reporting requirements with respect to Trial Balances?

(FM) Financial Management Financial Reporting Not identified GL Reporting

(FM) Financial Management Financial Reporting Not identified GL ReportingWhat are your reporting requirements with respect to account analyses?

(FM) Financial Management Financial Reporting Not identified GL ReportingDoes each business/cost center perform financial reporting?


(FM) Financial Management Financial Reporting Not identified GL ReportingDo you ever run financial reports mid-period?

(FM) Financial Management Financial Reporting Not identified GL ReportingHow long are reports kept on-line or are they re-run if needed again?


(FM) Financial Management Financial Reporting Not identified GL ReportingDo you currently do periodic consolidation of these locations in reporting?

(FM) Financial Management Financial Reporting Not identified GL ReportingDo you run preliminary financial reports and final financial reports?



(FM) Financial Management General Financial Accounting Maintain General Ledger GL Chart of AccountsWhat does your current chart of accounts look like? Provide listings.

(FM) Financial Management General Financial Accounting Maintain General Ledger GL Chart of AccountsDo you plan to have a new chart of accounts?

(FM) Financial Management General Financial Accounting Maintain General Ledger GL Chart of AccountsAre your account values in any order or range pattern?

(FM) Financial Management General Financial Accounting Maintain General Ledger GL Chart of AccountsWhat are the account parent or grandparent structures?

(FM) Financial Management General Financial Accounting Maintain General Ledger GL Chart of AccountsDo you use unique accounts to capture statistics?

(FM) Financial Management General Financial Accounting Maintain General Ledger GL Chart of AccountsWho is going to maintain the segment values once entered?

(FM) Financial Management General Financial Accounting Maintain General Ledger GL Chart of AccountsIs there a need for a mapping from an old COA to a new COA?

(FM) Financial Management General Financial Accounting Maintain General Ledger GL Chart of AccountsAre certain segment values only valid with specific other segment values?

(FM) Financial Management General Financial Accounting Not identified PA Project Set Up


(FM) Financial Management General Financial Accounting Not identified PA Project Set UpWho enters the Work Breakdown Structure into the system?



(FM) Financial Management General Financial Accounting Not identified PA Project Tracking


(FM) Financial Management General Financial Accounting Not identified AP, PA, PO Project Tracking

(FM) Financial Management General Financial Accounting Not identified GL Period CloseHow do you close an accounting period for Procurement?

(FM) Financial Management General Financial Accounting Not identified Not module specific Period Close

(FM) Financial Management General Financial Accounting Not identified Not module specific Period CloseHow long does it take to close an accounting period for Procurement?

(FM) Financial Management General Financial Accounting Not identified Not module specific Period CloseHow long should it take to close an accounting period for Procurement?


(FM) Financial Management General Financial Accounting Not identified Not module specific Period CloseHow are adjustments to closed periods for Procurement handled?

(FM) Financial Management General Financial Accounting Not identified Not module specific Period OpenHow do you open an accounting period for Procurement?

(FM) Financial Management General Financial Accounting Not identified Not module specific Period OpenIs the schedule to open an accounting period for Procurement documented?

(FM) Financial Management General Financial Accounting Not identified Not module specific Period OpenHow long does it take to open an accounting period for Procurement?

(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open

(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open/Close

What are your reporting requirements with respect to sub-ledgers/feeder systems?

Do your financial statements require special printing features (bold, italics,...)?

Do you have on-line account balance lookup? If needed, which accounts and how often?

Do you require on-line inquiry for journal entry detail? Who should have authority to view this information?

Do you require on-line inquiry for funds available? Who should have authority to view this information?

Do you assign roles or responsibilities to employees for each task within a project?

Do you further classify projects by a sub-category within each sector, industry, or other category?

Who enters changes, if any, for the Work Breakdown Structure into the system?

Are projects required to be funded or have an agreement in place to be in active status?

How are project related costs (e.g. sales, estimating) accumulated prior to setting up a project? How are these costs accounted for after the project is set up?

Do you transfer costs from project to project (to correct coding errors or reallocate cost)? Who makes the transfer? Who approves the transfer?

What are the components/sources (requisitions, purchase orders, pending invoices, etc.) of a projects’ Committed costs?

Is the schedule to close an accounting period for Procurement documented?

Is closing an accounting period for Procurement a hard close or a soft close?

Who performs the tasks associated with opening an accounting period for Procurement?

Who performs the tasks associated with closing an accounting period for Procurement?

E1






(FM) Financial Management General Financial Accounting Not identified GL, PO Open/Close PeriodsHow often do you post to the General Ledger?

(FM) Financial Management General Financial Accounting Not identified GL, PO Open/Close PeriodsDo you post summary or detail information?

(FM) Financial Management General Financial Accounting Not identified Not module specific Period CloseHow do you close an accounting period for Invoice and Disbursement?






(FM) Financial Management General Financial Accounting Not identified Not module specific Period OpenHow do you open an accounting period for Invoice and Disbursement?






(FM) Financial Management General Financial Accounting Not identified AP, GL Open/Close PeriodsHow often do you "post" information to your General ledger?

(FM) Financial Management General Financial Accounting Not identified AP Open/Close PeriodsDo you use Cash or Accrual Based Accounting?

(FM) Financial Management General Financial Accounting Not identified AP, GL Open/Close PeriodsDo you post (or wish to post) in detail or in summary to the general ledger?

(FM) Financial Management General Financial Accounting Not identified AP Open/Close PeriodsWhen do you start your AP close?

(FM) Financial Management General Financial Accounting Not identified AP Open/Close PeriodsDo you have any documentation on your AP close?

(FM) Financial Management General Financial Accounting Not identified AP Open/Close PeriodsDo you allow posting invoices back to prior periods?

(FM) Financial Management General Financial Accounting Not identified AP Open/Close Periods

(FM) Financial Management General Financial Accounting Not identified AP Disbursement

(FM) Financial Management General Financial Accounting Not identified AP DisbursementsWill you need to make payments to businesses in different GL set of books

(FM) Financial Management General Financial Accounting Not identified AP OtherProvide and overview of the Accounts Payable operations.

(FM) Financial Management General Financial Accounting Not identified AP OtherAre A/P processes documented?

(FM) Financial Management General Financial Accounting Not identified AP VendorsHow many vendors are there?

(FM) Financial Management General Financial Accounting Not identified AP VendorsProvide samples of vendor master records.

(FM) Financial Management General Financial Accounting Not identified AP VendorsHow are vendors established and maintained?

(FM) Financial Management General Financial Accounting Not identified AP VendorsIs there a requirement to group vendors for payment purposes?

(FM) Financial Management General Financial Accounting Not identified AP VendorsWhich vendors should be grouped and why?

(FM) Financial Management General Financial Accounting Not identified AP Vendors

(FM) Financial Management General Financial Accounting Not identified AP VendorsHow are vendors who are to receive 1099's identified?

(FM) Financial Management General Financial Accounting Not identified AP VendorsAre tax identification numbers obtained for all vendors?

(FM) Financial Management General Financial Accounting Not identified AP VendorsHow are duplicate vendors avoided?

(FM) Financial Management General Financial Accounting Not identified AP InvoicingDo you require batch control to manage invoice entry?

(FM) Financial Management General Financial Accounting Not identified AP InvoicingWhich locations enter invoices and how often?

(FM) Financial Management General Financial Accounting Not identified AP InvoicingDo you receive invoices at a central location?

(FM) Financial Management General Financial Accounting Not identified AP InvoicingHow do you physically store invoices once entered into the computer?

(FM) Financial Management General Financial Accounting Not identified AP InvoicingAre invoices billed to distinct companies, cost centers or other?

Where in your accounting cycle do you run standard reports and statements for Procurement?

Is the schedule to close an accounting period for Invoice and Disbursement documented?

How long does it take to close an accounting period for Invoice and Disbursement?

How long should it take to close an accounting period for Invoice and Disbursement?

Is closing an accounting period for Invoice and Disbursement a hard close or a soft close?

How are adjustments to closed periods for Invoice and Disbursement handled?

Is the schedule to open an accounting period for Invoice and Disbursement documented?

How long does it take to open an accounting period for Invoice and Disbursement?

Who performs the tasks associated with opening an accounting period for Invoice and Disbursement?

Who performs the tasks associated with closing an accounting period for Invoice and Disbursement?

Where in your accounting cycle do you run standard reports and statements for Invoice and Disbursement?


Do you have to pay other businesses in different Set of Books within the same GL

Is there a requirement to define vendor sites which can receive payments and which ones cannot?

E1





(FM) Financial Management General Financial Accounting Not identified AP InvoicingHow many invoices per period to you enter?

(FM) Financial Management General Financial Accounting Not identified AP Invoicing


(FM) Financial Management General Financial Accounting Not identified AP InvoicingDescribe the invoice vouchering process.

(FM) Financial Management General Financial Accounting Not identified AP, GL InvoicingHow many liability accounts do you use?


(FM) Financial Management General Financial Accounting Not identified AP InvoicingAre recurring expense distributions for fixed or varying amounts?

(FM) Financial Management General Financial Accounting Not identified AP InvoicingAre any account combination validations in place?

(FM) Financial Management General Financial Accounting Not identified AP InvoicingAre finance charges calculated on invoices?

(FM) Financial Management General Financial Accounting Not identified AP Matching & ApprovalIs there a requirement to match invoices to related purchase orders?

(FM) Financial Management General Financial Accounting Not identified AP Matching & ApprovalHow are you currently matching invoices to purchase orders?

(FM) Financial Management General Financial Accounting Not identified AP Matching & ApprovalWill some invoices never have purchase orders?

(FM) Financial Management General Financial Accounting Not identified AP Matching & ApprovalShould invoices be matched completely, partially or both?

(FM) Financial Management General Financial Accounting Not identified AP Matching & ApprovalDo you perform 2, 3 or 4 way matching of invoices?

(FM) Financial Management General Financial Accounting Not identified AP Matching & Approval







(FM) Financial Management General Financial Accounting Not identified AP, GL DisbursementHow do you record taxes within the GL?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementAre multiple bank accounts used for disbursements?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementIs there a requirement to support foreign currency bank accounts?


(FM) Financial Management General Financial Accounting Not identified AP DisbursementHow are your current payment terms structured?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementDo you use percentage due or amount due?


(FM) Financial Management General Financial Accounting Not identified AP DisbursementIs there a provision for discounts within the current payment terms?



(FM) Financial Management General Financial Accounting Not identified AP DisbursementHow many different sites issue checks?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementHow many checks do you write/produce per period?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementIs there a requirement to use Computer Generated checks?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementWhat is your policy to cancel checks?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementIs there a requirement to process Partial Payments?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementIs there a requirement to process Pre-Payments?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementIs there a requirement to process Recurring Payments?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementIs there a requirement to process ‘Quick Checks’?

Do you have security requirements on who can enter data (Invoice processing, payment processing, check processing)?

How are invoices identified (numbered)? What convention is used for deciding vendor's invoice number, date, next allocated number?

Can you identify any frequently used expense distributions within you current system (e.g. rent or telephone payments)?

Do you currently have any tolerance levels for matching? (Price Tolerance, Quantity Ordered Tolerance, Quantity Received Tolerance, Tax Tolerance?)

Would you like to approve your invoices on-line, by batch or have both options?

What is the internal approval process for an invoice in your organization at present?

Are there situations where an invoice needs to be placed on hold and then manually released?

Describe the approval process when invoices need to be placed on hold and manually released?

Where an invoice needs to be placed on hold and then manually released, can these invoices be "posted" to the General Ledger?

What are the requirements for reporting tax payments (e.g. company, rate or tax authority) such as 1099 and sales tax?

What disbursement (document) types are currently processed through bank accounts (EFT, Wire Transfer, Automatic Payments, Manual Payments)?

Are due dates calculated based on a specific day of the month or on a number of days from the payment terms date?

How are discount dates calculated - based on a specific day of the month or on a number of days from the payment terms date?

Is there a requirement to use multiple discount levels at present or in the future?

E1





(FM) Financial Management General Financial Accounting Not identified AP DisbursementWhat is the current procedure for vendor advances?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementHow are vendor advances reconciled when the invoice is submitted?


(FM) Financial Management General Financial Accounting Not identified AP DisbursementWould you use a priority system for payments?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementWhat is your current payment cycle? (How often do you print checks?)


(FM) Financial Management General Financial Accounting Not identified AP DisbursementAre all invoices paid in local currency?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementIs/will there be a requirement to use multiple currencies?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementDo check payments have to be approved before they are run?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementDo you have a minimum or maximum payment amount per check?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementDo you have a minimum or maximum payment amount per run?


(FM) Financial Management General Financial Accounting Not identified AP DisbursementHow many check formats do you have?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementHow many copies of checks are produced?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementDo you print the check number on the check/remittance or is it pre-printed?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementShould a remittance advice note be produced, and when?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementHow should an overflow situation be handled?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementIs there any special sequencing of checks when printing?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementIs there a dedicated printer for checks?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementWhat type of printer is used for checks?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementIs there a requirement to restrict the access to the check printing function?

(FM) Financial Management General Financial Accounting Not identified AP DisbursementWhat is the policy/procedures for handling stop payments?



(FM) Financial Management General Financial Accounting Not identified AP

(FM) Financial Management General Financial Accounting Not identified AP

(FM) Financial Management General Financial Accounting Not identified APIs there a requirement to do on-line bank reconciliations?

(FM) Financial Management General Financial Accounting Not identified AP PostWho is responsible for opening and closing AP periods?

(FM) Financial Management General Financial Accounting Not identified AP Open/Close PeriodsIs the schedule for opening and closing AP documented?

(FM) Financial Management General Financial Accounting Not identified AP PostDo you allow posting invoices back to prior periods?

(FM) Financial Management General Financial Accounting Not identified Not module specific Period CloseHow do you close an accounting period for Employee Expense?





(FM) Financial Management General Financial Accounting Not identified Not module specific Period CloseHow are adjustments to closed periods for Employee Expense handled?

(FM) Financial Management General Financial Accounting Not identified Not module specific Period OpenHow do you open an accounting period for Employee Expense?


(FM) Financial Management General Financial Accounting Not identified Not module specific Period OpenHow long does it take to open an accounting period for Employee Expense?


Do you have a priority system for payments (by vendor, funds availability, etc.)?

If recurring payments are used, what is the normal period cycle for these payments?

What is the current check layout for computer generated checks? Provide a sample check.

What is the policy /procedures for handling void payments if they have been recorded?

What is the policy /procedures for handling void payments if they have not been recorded?

Check ReconciliationWho is responsible for providing outstanding check data for bank reconciliation purposes?

Check ReconciliationDo you get a tape from the bank for check reconciliation? If yes, can I get the format of the bank tape?

Check Reconciliation

Is the schedule to close an accounting period for Employee Expense documented?

How long does it take to close an accounting period for Employee Expense?

How long should it take to close an accounting period for Employee Expense?

Is closing an accounting period for Employee Expense a hard close or a soft close?

Is the schedule to open an accounting period for Employee Expense documented?

Who performs the tasks associated with opening an accounting period for Employee Expense?

E1







(FM) Financial Management General Financial Accounting Not identified Not module specific Period CloseHow do you close an accounting period for Invoice Generation?


(FM) Financial Management General Financial Accounting Not identified Not module specific Period CloseHow long does it take to close an accounting period for Invoice Generation?



(FM) Financial Management General Financial Accounting Not identified Not module specific Period CloseHow are adjustments to closed periods for Invoice Generation handled?

(FM) Financial Management General Financial Accounting Not identified Not module specific Period OpenHow do you open an accounting period for Invoice Generation?


(FM) Financial Management General Financial Accounting Not identified Not module specific Period OpenHow long does it take to open an accounting period for Invoice Generation?




(FM) Financial Management General Financial Accounting Not identified AR OtherProvide an overview of AR invoice processing.

(FM) Financial Management General Financial Accounting Not identified AR OtherAre AR processes documented?

(FM) Financial Management General Financial Accounting Not identified AR OtherAre there AR processes that should be changed, streamlined or eliminated?

(FM) Financial Management General Financial Accounting Not identified AR Revenue

(FM) Financial Management General Financial Accounting Not identified AR RevenueWhen do you recognize revenue?

(FM) Financial Management General Financial Accounting Not identified AR RevenueHow many General Ledger accounts do you distribute to?

(FM) Financial Management General Financial Accounting Not identified AR RevenueWhen do you create or recognize outstanding receivables?

(FM) Financial Management General Financial Accounting Not identified AR Revenue

(FM) Financial Management General Financial Accounting Not identified AR RevenueDo you have unbilled receivables?

(FM) Financial Management General Financial Accounting Not identified AR RevenueIs revenue assignment associated with sales people information?

(FM) Financial Management General Financial Accounting Not identified AR RevenueDo you assign non-revenue credit to sales people?

(FM) Financial Management General Financial Accounting Not identified AR RevenueDo you have special revenue recognition for long-term agreements?

(FM) Financial Management General Financial Accounting Not identified AR Invoicing

(FM) Financial Management General Financial Accounting Not identified AR InvoicingHow do you receive notice to create/generate an invoice to bill a customer?

(FM) Financial Management General Financial Accounting Not identified AR, GL Invoicing

(FM) Financial Management General Financial Accounting Not identified AR InvoicingDo you regularly invoice customers for the same items?




(FM) Financial Management General Financial Accounting Not identified AR InvoicingDo you use Debit Memos?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingHow are Debit Memos accounted for?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingWhy are Debit Memos used?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingWhat items appear on Debit Memos?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingDo you use Customer Account Credit Memos?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingHow are Customer Account Credit Memos used?

Who performs the tasks associated with closing an accounting period for Employee Expense?

Where in your accounting cycle do you run standard reports and statements for Employee Expense?

Is the schedule to close an accounting period for Invoice Generation documented?

How long should it take to close an accounting period for Invoice Generation?

Is closing an accounting period for Invoice Generation a hard close or a soft close?

Is the schedule to open an accounting period for Invoice Generation documented?

Who performs the tasks associated with opening an accounting period for Invoice Generation?

Who performs the tasks associated with closing an accounting period for Invoice Generation?

Where in your accounting cycle do you run standard reports and statements for Invoice Generation?

Do you ever recognize revenue from a single transaction over multiple periods?

Do you distribute earned and unearned revenue? What are the GL accounts?

Do you automatically determine the general ledger accounts for specific transactions (i. e. receivables, freight, tax, unearned revenue, unbilled receivables, etc.) during Invoice Entry?

How do you link the specific products/services that you sell, with general ledger accounts at Invoice Entry?

Do you use standard invoice lines with default pricing and default accounting information (revenue, receivable, freight, tax)?

How are the revenue, receivable, freight and tax accounts configured for each invoice type?

Do you ever use invoice forms and/or the invoice entry process for transactions other than billing customers?

E1





(FM) Financial Management General Financial Accounting Not identified AR InvoicingWhy are Customer Account Credit Memos used?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingWhat items appear on Customer Account Credit Memos?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingDo you enter invoices in batches?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingHow are batch invoices defined?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingDo you use batch controls, such as counts and amounts?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingDo you bill customers in a foreign currency?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingHow many invoice types do you have? Provide invoice samples.

(FM) Financial Management General Financial Accounting Not identified AR InvoicingHow frequently do you invoice your customers?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingHow do you track sales revenue on invoices? How is it reported?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingWhat different shipping methods do you use?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingHow do you number your invoices?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingWhere are your price schedules maintained?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingHow often are sales orders invoiced?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingWhat is the criteria to invoice?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingWhat items appear on your invoices (inventory? non-inventory?)

(FM) Financial Management General Financial Accounting Not identified AR InvoicingCan payment terms be assigned at the invoice level?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingWhat paper stock is used to print the invoices?


(FM) Financial Management General Financial Accounting Not identified AR InvoicingWhat remit to address is assigned for your invoices?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingDo you assign shipping charges for your invoices?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingHow are shipping charges calculated?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingHow do you calculate your tax charges? What are the rates?

(FM) Financial Management General Financial Accounting Not identified AR InvoicingHow do you keep your tax rate information up to date?

(FM) Financial Management General Financial Accounting Not identified Not module specific Period CloseHow do you close an accounting period for Customer Payment ?





(FM) Financial Management General Financial Accounting Not identified Not module specific Period CloseHow are adjustments to closed periods for Customer Payment handled?

(FM) Financial Management General Financial Accounting Not identified Not module specific Period OpenHow do you open an accounting period for Customer Payment ?






(FM) Financial Management General Financial Accounting Not identified AR Open/Close PeriodsHow are adjustments to closed periods handled?

(FM) Financial Management General Financial Accounting Not identified AR ReconciliationDo you reconcile payments with the bank?

(FM) Financial Management General Financial Accounting Not identified AR ReconciliationHow do you reconcile payments with the bank?

(FM) Financial Management General Financial Accounting Not identified AR ReconciliationHow often do you reconcile payments with the bank?

(FM) Financial Management General Financial Accounting Not identified AR ReconciliationHow are bank reconciliation errors handled?

Where are the invoices printed? How many printers and where are they? Pre-printed forms?

Is the schedule to close an accounting period for Customer Payment documented?

How long does it take to close an accounting period for Customer Payment ?

How long should it take to close an accounting period for Customer Payment ?

Is closing an accounting period for Customer Payment a hard close or a soft close?

Is the schedule to open an accounting period for Customer Payment documented?

How long does it take to open an accounting period for Customer Payment ?

Who performs the tasks associated with opening an accounting period for Customer Payment ?

Who performs the tasks associated with closing an accounting period for Customer Payment ?

Where in your accounting cycle do you run standard reports and statements for Customer Payment ?

E1





(FM) Financial Management General Financial Accounting Not identified AR CustomersWhat type(s) of customers do you have?

(FM) Financial Management General Financial Accounting Not identified AR, PA CustomersHow many customers do you have?

(FM) Financial Management General Financial Accounting Not identified AR CustomersProvide samples of customer master records.

(FM) Financial Management General Financial Accounting Not identified AR CustomersWhat type of payment terms do you provide?

(FM) Financial Management General Financial Accounting Not identified AR CustomersDo you provide split term payment terms?

(FM) Financial Management General Financial Accounting Not identified AR CustomersDo you provide discount payment terms?

(FM) Financial Management General Financial Accounting Not identified AR, OE CustomersDo you use customer agreements/contracts to manage specific price lists?

(FM) Financial Management General Financial Accounting Not identified AR, OE CustomersDo you use customer agreements/contracts to manage specific discounts?

(FM) Financial Management General Financial Accounting Not identified AR, OE Customers

(FM) Financial Management General Financial Accounting Not identified AR, OE Customers

(FM) Financial Management General Financial Accounting Not identified AR, OE CustomersHow do you track customer contact people?

(FM) Financial Management General Financial Accounting Not identified AR CustomersDo you automatically number new customers as they are created?

(FM) Financial Management General Financial Accounting Not identified AR Customers



(FM) Financial Management General Financial Accounting Not identified AR CustomersDo you have multiple "remit to’s"?

(FM) Financial Management General Financial Accounting Not identified AR CustomersHow are multiple "remit to’s" determined for each customer?

(FM) Financial Management General Financial Accounting Not identified AR CustomersWhat credit information is tracked for each customer?


(FM) Financial Management General Financial Accounting Not identified AR CustomersHow do you maintain/audit your customer data?

(FM) Financial Management General Financial Accounting Not identified AR CustomersDo you have a prospect system separate from the receivables customers?

(FM) Financial Management General Financial Accounting Not identified AR CustomersWho has access to your customer database?



(FM) Financial Management General Financial Accounting Not identified AR CustomersDescribe the process for creation and maintenance of customer records.

(FM) Financial Management General Financial Accounting Not identified GL Period CloseHow do you close an accounting period for Financial Reporting?

(FM) Financial Management General Financial Accounting Not identified GL Period Close




(FM) Financial Management General Financial Accounting Not identified GL Period CloseHow are adjustments to closed periods for Financial Reporting handled?

(FM) Financial Management General Financial Accounting Not identified GL Period OpenHow do you open an accounting period for Financial Reporting?

(FM) Financial Management General Financial Accounting Not identified GL Period Open

(FM) Financial Management General Financial Accounting Not identified GL Period OpenHow long does it take to open an accounting period for Financial Reporting?

(FM) Financial Management General Financial Accounting Not identified GL Period Open

(FM) Financial Management General Financial Accounting Not identified GL Period Open/Close

(FM) Financial Management General Financial Accounting Not identified GL Period Open/Close

(FM) Financial Management General Financial Accounting Not identified GL Open/Close PeriodsWhen closing at year end do you use a 13th period?

(FM) Financial Management General Financial Accounting Not identified GL TransactionsDo you track journal sources? What types?

(FM) Financial Management General Financial Accounting Not identified GL TransactionsDo you track journal categories? What ones?

Do you use customer agreements/contracts to manage specific payment terms?

Do you use customer agreements/contracts to manage specific invoicing policies?

Do you automatically number customer business purposes as they are created?

Do you track and record relationships between customers e.g. franchises, subsidiaries etc.?

Do you create reciprocal customer relationships whenever you create a relationship between customers for tracking purposes?

Do terms and conditions of customer agreements and/or payment terms change based upon the status of their accounts?

Do you have the same customers repeated multiple times in the data files or the same customer for different operating units?

How do you track customers with different or multiple bill-to and ship-to addresses?

Is the schedule to close an accounting period for Financial Reporting documented?

How long does it take to close an accounting period for Financial Reporting?

How long should it take to close an accounting period for Financial Reporting?

Is closing an accounting period for Financial Reporting a hard close or a soft close?

Is the schedule to open an accounting period for Financial Reporting documented?

Who performs the tasks associated with opening an accounting period for Financial Reporting?

Who performs the tasks associated with closing an accounting period for Financial Reporting?

Where in your accounting cycle do you run standard reports and statements for Financial Reporting?

E1





(FM) Financial Management General Financial Accounting Not identified GL TransactionsDo you enter statistical accounts regularly? How often?

(FM) Financial Management General Financial Accounting Not identified GL TransactionsDo you use batches to enter journals?

(FM) Financial Management General Financial Accounting Not identified GL TransactionsDo you reverse journals on a regular basis? Explain.

(FM) Financial Management General Financial Accounting Not identified GL Transactions


(FM) Financial Management General Financial Accounting Not identified GL TransactionsDo you use control totals when entering journals?

(FM) Financial Management General Financial Accounting Not identified GL TransactionsHow often do you post journals to your General Ledger balances?

(FM) Financial Management General Financial Accounting Not identified GL TransactionsWhat are the procedures you use to post these journals?

(FM) Financial Management General Financial Accounting Not identified GL TransactionsWho posts the journal batches? Who approves the posting?

(FM) Financial Management General Financial Accounting Not identified GL TransactionsDo you allow for posting out of balances journals into a suspense account?

(FM) Financial Management General Financial Accounting Not identified GL TransactionsDo you have multiple suspense accounts?

(FM) Financial Management General Financial Accounting Not identified GL TransactionsDo you have any input documents that you currently use?



(FM) Financial Management General Financial Accounting Not identified GL TransactionsDo you have any audit requirements that might be unique?

(FM) Financial Management General Financial Accounting Not identified GL TransactionsDo you currently use encumbrance accounting?




(FM) Financial Management General Financial Accounting Not identified Not module specific Period CloseHow do you close an accounting period for Material Handling?


(FM) Financial Management General Financial Accounting Not identified Not module specific Period CloseHow long does it take to close an accounting period for Material Handling?

(FM) Financial Management General Financial Accounting Not identified Not module specific Period CloseHow long should it take to close an accounting period for Material Handling?


(FM) Financial Management General Financial Accounting Not identified Not module specific Period CloseHow are adjustments to closed periods for Material Handling handled?

(FM) Financial Management General Financial Accounting Not identified Not module specific Period OpenHow do you open an accounting period for Material Handling?


(FM) Financial Management General Financial Accounting Not identified Not module specific Period OpenHow long does it take to open an accounting period for Material Handling?




(FM) Financial Management General Financial Accounting Not identified ALL Period Close




(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow are adjustments to closed periods for Quality Management handled?

(FM) Financial Management General Financial Accounting Not identified ALL Period OpenHow do you open an accounting period for Quality Management?

(FM) Financial Management General Financial Accounting Not identified ALL Period Open


Do you have standard journals that recur with the same accounting information (but changing amounts)? Provide examples.

Do you have standard journals that recur with the same accounting information (but the same amounts)? Provide examples.

Do you need to categorize your journals in any way (e.g. by source, accounts payable, by type, accrual)? How are these categories useful?

Do you need to associate special statistical figures to certain journal entries?

What type of authorization does it take to make adjusting entries in prior periods?

Do these reports have different rounding in $? (i.e. the preliminary report is in pennies and the final in whole dollars)

What are your intercompany processing requirements (e.g. eliminations, internal invoices, reporting)

Is the schedule to close an accounting period for Material Handling documented?

Is closing an accounting period for Material Handling a hard close or a soft close?

Is the schedule to open an accounting period for Material Handling documented?

Who performs the tasks associated with opening an accounting period for Material Handling?

Who performs the tasks associated with closing an accounting period for Material Handling?

Where in your accounting cycle do you run standard reports and statements for Material Handling?

Is the schedule to close an accounting period for Quality Management documented?

How long does it take to close an accounting period for Quality Management?

How long should it take to close an accounting period for Quality Management?

Is closing an accounting period for Quality Management a hard close or a soft close?

Is the schedule to open an accounting period for Quality Management documented?

How long does it take to open an accounting period for Quality Management?

E1






(FM) Financial Management General Financial Accounting Not identified ALL Period Open/Close


(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow do you close an accounting period for Inventory Accuracy?


(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow long does it take to close an accounting period for Inventory Accuracy?



(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow are adjustments to closed periods for Inventory Accuracy handled?

(FM) Financial Management General Financial Accounting Not identified ALL Period OpenHow do you open an accounting period for Inventory Accuracy?


(FM) Financial Management General Financial Accounting Not identified ALL Period OpenHow long does it take to open an accounting period for Inventory Accuracy?




(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow do you close an accounting period for Costing?

(FM) Financial Management General Financial Accounting Not identified ALL Period CloseIs the schedule to close an accounting period for Costing documented?

(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow long does it take to close an accounting period for Costing?

(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow long should it take to close an accounting period for Costing?

(FM) Financial Management General Financial Accounting Not identified ALL Period CloseIs closing an accounting period for Costing a hard close or a soft close?

(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow are adjustments to closed periods for Costing handled?

(FM) Financial Management General Financial Accounting Not identified ALL Period OpenHow do you open an accounting period for Costing?

(FM) Financial Management General Financial Accounting Not identified ALL Period OpenIs the schedule to open an accounting period for Costing documented?

(FM) Financial Management General Financial Accounting Not identified ALL Period OpenHow long does it take to open an accounting period for Costing?




(FM) Financial Management General Financial Accounting Not identified INV, WIP Period CloseHow do you measure the time it takes to close your accounting period?

(FM) Financial Management General Financial Accounting Not identified INV, WIP Period Close

(FM) Financial Management General Financial Accounting Not identified COST, INV, WIP Period CloseHow long does it take to close your accounting period?

(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow do you close an accounting period for Order Placement?


(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow long does it take to close an accounting period for Order Placement?

(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow long should it take to close an accounting period for Order Placement?


(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow are adjustments to closed periods for Order Placement handled?

(FM) Financial Management General Financial Accounting Not identified ALL Period OpenHow do you open an accounting period for Order Placement?


(FM) Financial Management General Financial Accounting Not identified ALL Period OpenHow long does it take to open an accounting period for Order Placement?


Who performs the tasks associated with opening an accounting period for Quality Management?

Who performs the tasks associated with closing an accounting period for Quality Management?

Where in your accounting cycle do you run standard reports and statements for Quality Management?

Is the schedule to close an accounting period for Inventory Accuracy documented?

How long should it take to close an accounting period for Inventory Accuracy?

Is closing an accounting period for Inventory Accuracy a hard close or a soft close?

Is the schedule to open an accounting period for Inventory Accuracy documented?

Who performs the tasks associated with opening an accounting period for Inventory Accuracy?

Who performs the tasks associated with closing an accounting period for Inventory Accuracy?

Where in your accounting cycle do you run standard reports and statements for Inventory Accuracy?

Who performs the tasks associated with opening an accounting period for Costing?

Who performs the tasks associated with closing an accounting period for Costing?

Where in your accounting cycle do you run standard reports and statements for Costing?

How do you measure the labor resources involved to close your accounting period?

Is the schedule to close an accounting period for Order Placement documented?

Is closing an accounting period for Order Placement a hard close or a soft close?

Is the schedule to open an accounting period for Order Placement documented?

Who performs the tasks associated with opening an accounting period for Order Placement?

E1







(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow do you close an accounting period for Order Fulfillment?


(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow long does it take to close an accounting period for Order Fulfillment?

(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow long should it take to close an accounting period for Order Fulfillment?


(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow are adjustments to closed periods for Order Fulfillment handled?

(FM) Financial Management General Financial Accounting Not identified ALL Period OpenHow do you open an accounting period for Order Fulfillment?


(FM) Financial Management General Financial Accounting Not identified ALL Period OpenHow long does it take to open an accounting period for Order Fulfillment?




(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow do you close an accounting period for Customer Returns ?





(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow are adjustments to closed periods for Customer Returns handled?

(FM) Financial Management General Financial Accounting Not identified ALL Period OpenHow do you open an accounting period for Customer Returns ?


(FM) Financial Management General Financial Accounting Not identified ALL Period OpenHow long does it take to open an accounting period for Customer Returns ?




(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow do you close an accounting period for Sales and Marketing?





(FM) Financial Management General Financial Accounting Not identified ALL Period CloseHow are adjustments to closed periods for Sales and Marketing handled?

(FM) Financial Management General Financial Accounting Not identified ALL Period OpenHow do you open an accounting period for Sales and Marketing?






(FM) Financial Management General Financial Accounting Not identified HR Period CloseHow do you close an accounting period for Human Resources?

(FM) Financial Management General Financial Accounting Not identified HR Period Close

Who performs the tasks associated with closing an accounting period for Order Placement?

Where in your accounting cycle do you run standard reports and statements for Order Placement?

Is the schedule to close an accounting period for Order Fulfillment documented?

Is closing an accounting period for Order Fulfillment a hard close or a soft close?

Is the schedule to open an accounting period for Order Fulfillment documented?

Who performs the tasks associated with opening an accounting period for Order Fulfillment?

Who performs the tasks associated with closing an accounting period for Order Fulfillment?

Where in your accounting cycle do you run standard reports and statements for Order Fulfillment?

Is the schedule to close an accounting period for Customer Returns documented?

How long does it take to close an accounting period for Customer Returns ?

How long should it take to close an accounting period for Customer Returns ?

Is closing an accounting period for Customer Returns a hard close or a soft close?

Is the schedule to open an accounting period for Customer Returns documented?

Who performs the tasks associated with opening an accounting period for Customer Returns ?

Who performs the tasks associated with closing an accounting period for Customer Returns ?

Where in your accounting cycle do you run standard reports and statements for Customer Returns ?

Is the schedule to close an accounting period for Sales and Marketing documented?

How long does it take to close an accounting period for Sales and Marketing?

How long should it take to close an accounting period for Sales and Marketing?

Is closing an accounting period for Sales and Marketing a hard close or a soft close?

Is the schedule to open an accounting period for Sales and Marketing documented?

How long does it take to open an accounting period for Sales and Marketing?

Who performs the tasks associated with opening an accounting period for Sales and Marketing?

Who performs the tasks associated with closing an accounting period for Sales and Marketing?

Where in your accounting cycle do you run standard reports and statements for Sales and Marketing?

Is the schedule to close an accounting period for Human Resources documented?

E1





(FM) Financial Management General Financial Accounting Not identified HR Period CloseHow long does it take to close an accounting period for Human Resources?



(FM) Financial Management General Financial Accounting Not identified HR Period CloseHow are adjustments to closed periods for Human Resources handled?

(FM) Financial Management General Financial Accounting Not identified HR Period OpenHow do you open an accounting period for Human Resources?

(FM) Financial Management General Financial Accounting Not identified HR Period Open

(FM) Financial Management General Financial Accounting Not identified HR Period OpenHow long does it take to open an accounting period for Human Resources?

(FM) Financial Management General Financial Accounting Not identified HR Period Open

(FM) Financial Management General Financial Accounting Not identified HR Period Open/Close

(FM) Financial Management General Financial Accounting Not identified HR Period Open/Close

(FM) Financial Management General Financial Accounting Not identified PAY Period CloseHow do you close an accounting period for Payroll?

(FM) Financial Management General Financial Accounting Not identified PAY Period CloseIs the schedule to close an accounting period for Payroll documented?

(FM) Financial Management General Financial Accounting Not identified PAY Period CloseHow long does it take to close an accounting period for Payroll?

(FM) Financial Management General Financial Accounting Not identified PAY Period CloseHow long should it take to close an accounting period for Payroll?

(FM) Financial Management General Financial Accounting Not identified PAY Period CloseIs closing an accounting period for Payroll a hard close or a soft close?

(FM) Financial Management General Financial Accounting Not identified PAY Period CloseHow are adjustments to closed periods for Payroll handled?

(FM) Financial Management General Financial Accounting Not identified PAY Period OpenHow do you open an accounting period for Payroll?

(FM) Financial Management General Financial Accounting Not identified PAY Period OpenIs the schedule to open an accounting period for Payroll documented?

(FM) Financial Management General Financial Accounting Not identified PAY Period OpenHow long does it take to open an accounting period for Payroll?

(FM) Financial Management General Financial Accounting Not identified PAY Period Open

(FM) Financial Management General Financial Accounting Not identified PAY Period Open/Close

(FM) Financial Management General Financial Accounting Not identified PAY Period Open/Close

(FM) Financial Management General Financial Accounting Not identified PA Period CloseHow do you close an accounting period for Projects?

(FM) Financial Management General Financial Accounting Not identified PA Period CloseIs the schedule to close an accounting period for Projects documented?

(FM) Financial Management General Financial Accounting Not identified PA Period CloseHow long does it take to close an accounting period for Projects?

(FM) Financial Management General Financial Accounting Not identified PA Period CloseHow long should it take to close an accounting period for Projects?

(FM) Financial Management General Financial Accounting Not identified PA Period CloseIs closing an accounting period for Projects a hard close or a soft close?

(FM) Financial Management General Financial Accounting Not identified PA Period CloseHow are adjustments to closed periods for Projects handled?

(FM) Financial Management General Financial Accounting Not identified PA Period OpenHow do you open an accounting period for Projects?

(FM) Financial Management General Financial Accounting Not identified PA Period OpenIs the schedule to open an accounting period for Projects documented?

(FM) Financial Management General Financial Accounting Not identified PA Period OpenHow long does it take to open an accounting period for Projects?

(FM) Financial Management General Financial Accounting Not identified PA Period Open

(FM) Financial Management General Financial Accounting Not identified PA Period Open/Close

(FM) Financial Management General Financial Accounting Not identified PA Period Open/Close

(FM) Financial Management General Financial Accounting Not identified PA Open/Close PeriodsDo your project periods differ from your accounting periods?

(FM) Financial Management General Financial Accounting Not identified PA Open/Close Periods

(FM) Financial Management General Financial Accounting Not identified AR, GL, PA Open/Close PeriodsHow are adjustments to closed periods handled?

(FM) Financial Management General Financial Accounting Not identified AP, PA Project Set UpDo you use outside vendors in your project work?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpAre project numbers system generated or manually entered?

How long should it take to close an accounting period for Human Resources?

Is closing an accounting period for Human Resources a hard close or a soft close?

Is the schedule to open an accounting period for Human Resources documented?

Who performs the tasks associated with opening an accounting period for Human Resources?

Who performs the tasks associated with closing an accounting period for Human Resources?

Where in your accounting cycle do you run standard reports and statements for Human Resources?

Who performs the tasks associated with opening an accounting period for Payroll?

Who performs the tasks associated with closing an accounting period for Payroll?

Where in your accounting cycle do you run standard reports and statements for Payroll?

Who performs the tasks associated with opening an accounting period for Projects?

Who performs the tasks associated with closing an accounting period for Projects?

Where in your accounting cycle do you run standard reports and statements for Projects?

Are there separate procedures necessary to open, close, and maintain project periods which are different from accounting periods?

E1





(FM) Financial Management General Financial Accounting Not identified PA Project Set UpAre different organizations responsible for different projects?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDoes your company manage different types of projects? What are they?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpHow many different project types does it manage?


(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDo you complete work for public or private sector entities?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDo you define a Work Breakdown Structure (WBS) for each project?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpHow many tasks are included in a typical WBS?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpWhat tasks are involved in a typical WBS?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDo you assign roles or responsibilities to employees for each project?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpHow many different roles are there for each project?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpWhat are the roles for each project?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDo you classify projects by sector, industry, or other category?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpHow many different classifications are there for project types?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpWhat are the classifications for project types?



(FM) Financial Management General Financial Accounting Not identified PA Project Set UpWhat are the control types to restrict charges to a project?



(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDo you budget revenues and costs at different or the same levels of detail?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDo you validate project funding during preparation of the budget?


(FM) Financial Management General Financial Accounting Not identified PA Project Set UpWhat types of work or service do tasks represent?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpWhat type of Work Breakdown Structure do you use?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpWhat is the maximum number of levels in the WBS?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpWhat is the maximum number of tasks in a project?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpPlease provide a sample WBS.

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpHow are Work Breakdown Structures generated?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDo you use templates for repetitive projects?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpHow many customers per project?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpAre projects funded?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpHow is funding recorded?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpWhat project status do you use?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpHow are projects approved for setup, charges, revenue, invoicing?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpWhat is the project life cycle?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpHow are projects initiated?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDo you have indirect projects?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpAt what WBS level are cost and revenue budgeted?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDo you budget by type of expenditure?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpWhat budget versions do you maintain?

To what degree does client management influence the volume and type of work a customer seeks?

Do you employ controls (dates, expense type, etc.) to restrict charges to a project?

How many different control types to restrict charges to a project do you employ?

What are the project budget variables you track when monitoring project performance?

Do you use project budgets/plans for anticipated revenue, as well as cost, to track project performance?

What are your categories of projects? (Direct, Indirect, Capital, Expense, etc.)

E1





(FM) Financial Management General Financial Accounting Not identified PA Project Set UpWhat type of controls do you have on budgets?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpHow are budget changes handled?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpAre hard limits on budgets enforced?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDo budgets include burdens?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDo you record customer contracts in the project accounting system?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDo you use Microsoft Projects? (If yes, Oracle Project Connect required.)


(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDo you create projects for internal or non-billable projects?


(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDo you have any unusual, or customer specific, billing cycles?

(FM) Financial Management General Financial Accounting Not identified PA

(FM) Financial Management General Financial Accounting Not identified AP, PA, PO Project TrackingDo you track "Committed" as well as "Actual" costs for projects?

(FM) Financial Management General Financial Accounting Not identified AP, PA, PO Project Tracking

(FM) Financial Management General Financial Accounting Not identified AP, GL, PA, PO Project TrackingDo you allocate or attribute overhead costs to projects?



(FM) Financial Management General Financial Accounting Not identified PA, HR Project Tracking

(FM) Financial Management General Financial Accounting Not identified PA Project TrackingAre contracts used to fund multiple projects/tasks?

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpPlease provide a sample of a project budget.

(FM) Financial Management General Financial Accounting Not identified PA Project Set UpDo you use time-phased budgets?

(FM) Financial Management General Financial Accounting Not identified PA MaintenanceHow do you maintain your Project Billing data?

(FM) Financial Management General Financial Accounting Not identified PA MaintenanceHow do you audit your Project Billing data?

(FM) Financial Management General Financial Accounting Not identified PA OtherWhich operations/processes do you want to streamline for Project Billing?

(FM) Financial Management General Financial Accounting Not identified PA OtherWhich operations/processes do you want to eliminate for Project Billing?

(FM) Financial Management General Financial Accounting Not identified PA Other

(FM) Financial Management General Financial Accounting Not identified PA ReportingWhat business performance statistics do you monitor for Project Billing?

(FM) Financial Management General Financial Accounting Not identified PA Reporting









(FM) Financial Management General Financial Accounting Not identified PA ReportingWho receives a copy of the Project Billing reports?


(FM) Financial Management General Financial Accounting Not identified PA ReportingHow do you update a Project Billing report’s distribution list?

Do you build assets for internal use? Do you track the construction of these assets as projects?

Do you have a need to redirect organization or employee cost from an "owning" organization to a "project" organization?

Time & Expense Entry

Does the employee cost rate in Projects differ from the HR salary/wage rate?

What are the components/sources (requisitions, purchase orders, pending invoices, etc.) of a projects’ Committed costs?

To what degree does your company track activities, costs, and revenues for "Services," performed for and reimbursed by a customer?

Explain the technique(s) (burdening rates, cost multipliers, etc.) that you use.

Does your organization track shared resources, (i. e., employee from Group A works on a project managed by Group B) with respect to revenue and cost?

Are there any time-intensive Project Billing operations/processes that need to be addressed?

What are your Project Billing reporting requirements with respect to functional vs. foreign currencies?

What are your Project Billing reporting requirements with respect to summary or detail formats? Obtain report listing.

What reports do you currently generate to meet your Project Billing reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.

Is there any Project Billing reporting requirement that your current set of reports does not meet?

Are Project Billing reports standard across multiple Sets of Books, for example, subsidiaries?

Are Project Billing reports standard across multiple levels within a Set of Books, i e., divisions?

What account codes and/or descriptions are required on Project Billing reports?

Do you provide a "key" of content/information somewhere on the Project Billing report?

What Project Billing reports are grouped together on a regular basis and printed in one print run?

What is the criteria for determining who should receive a copy of any Project Billing report?

E1






(FM) Financial Management General Financial Accounting Not identified PA ReportingHow long does it take to update a Project Billing report’s distribution list?

(FM) Financial Management General Financial Accounting Not identified PA ReportingHow long should it take to update a Project Billing report’s distribution list?




(FM) Financial Management General Financial Accounting Not identified PA ReportingDo the separate business units run their own Project Billing reports?


(FM) Financial Management General Financial Accounting Not identified PA ReportingDo you run Project Billing reports for different companies or cost centers?

(FM) Financial Management General Financial Accounting Not identified PA Security


(FM) Financial Management General Financial Accounting Not identified PA SecurityWill there need to be terminal security for Project Billing?

(FM) Financial Management General Financial Accounting Not identified PA SecurityDo you run security reports on a regular basis for Project Billing?



(FM) Financial Management General Financial Accounting Not identified PA Validation

(FM) Financial Management General Financial Accounting Not identified AR, GL, PA CollectionsDo you monitor project receivables agings and/or collections effectiveness?

(FM) Financial Management General Financial Accounting Not identified AR, GL, PA Collections



(FM) Financial Management General Financial Accounting Not identified AR CustomersHow do you group your customers for credit limits, credit checks?

(FM) Financial Management General Financial Accounting Not identified AR CustomersHow do you group your customers for statements?

(FM) Financial Management General Financial Accounting Not identified AR CustomersHow do you group your customers for interest charges for late payments?

(FM) Financial Management General Financial Accounting Not identified AR CustomersHow do you group your customers for payment rules?

(FM) Financial Management General Financial Accounting Not identified AR CustomersHow many project customers do you have?

(FM) Financial Management General Financial Accounting Not identified AR CustomersDo you send customers statements?


(FM) Financial Management General Financial Accounting Not identified AR OtherProvide an overview of AR cash receipt processing.

(FM) Financial Management General Financial Accounting Not identified AR OtherAre cash receipt procedures documented?

(FM) Financial Management General Financial Accounting Not identified AR OtherShould any of the procedures be changed, streamlined or eliminated?

(FM) Financial Management General Financial Accounting Not identified AR OtherDo you ever adjust receivables?

(FM) Financial Management General Financial Accounting Not identified AR OtherHow do you adjust receivables?

(FM) Financial Management General Financial Accounting Not identified AR OtherDo you limit the amounts when adjusting receivables?

(FM) Financial Management General Financial Accounting Not identified AR OtherDo you receive deposits and/or prepayments?

(FM) Financial Management General Financial Accounting Not identified GL, PA

(FM) Financial Management General Financial Accounting Not identified PA

(FM) Financial Management General Financial Accounting Not identified AR Project BillingTypically, how many project-related payments do you receive a month?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingDoes your company manage contract projects?

(FM) Financial Management General Financial Accounting Not identified PA Project Billing

(FM) Financial Management General Financial Accounting Not identified PA Project BillingWhat different contract types does your company manage?

Is the process to update a Project Billing report’s distribution list documented?

Who performs the tasks associated with updating a Project Billing report’s distribution list?

Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Project Billing reports?

Do some of these Project Billing reports belong in report sets? Do you have a group of reports which are always run together?

What type of printers do you run Project Billing reports (including checks, purchase orders etc.) on? Where are they located?

Do you have security requirements on who can enter data for Project Billing? (e.g. by company? by cost center?)

Do you have security reports on who can run Project Billing reports? (by company, by cost center etc.)

Do you have documentation on your current system security requirements for Project Billing?

Map each GL user to a menu structure. Will any new ones need to be created for Project Billing?

Do you review requirements for validation rules, allowing certain Project Billing accounts to be valid with only certain other values.

Do you monitor project receivables agings and/or collections effectiveness by manager?

Do you monitor project receivables agings and/or collections effectiveness by customer?

Do you monitor project receivables agings and/or collections effectiveness by organization?


Performance Monitoring

How do you determine whether indirect labor costs, such as overhead, are actually recovered through your billing practice?


How do you determine whether the costs of non-labor assets are recovered with bill rates or mark-ups?

How many different contract project types, (i.e., billing method type) does your company manage?

E1






(FM) Financial Management General Financial Accounting Not identified PA Project BillingDo you maintain standard bill rate schedules?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingHow many different schedules bill rate schedules are there?


(FM) Financial Management General Financial Accounting Not identified PA Project BillingDo any project billings involve retainage?


(FM) Financial Management General Financial Accounting Not identified PA Project BillingHow many different customer contact types does your company track?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingWhat are the different customer contact types?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingDo you ever perform one project for multiple customers?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingDo you employ multiple billing methods?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingHow many different billing methods do you employ?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingWhat are the different billing methods you employ?



(FM) Financial Management General Financial Accounting Not identified AR Project BillingDo you use standard invoice lines with default accounting information?

(FM) Financial Management General Financial Accounting Not identified AR, GL Project BillingDo you have any subsidiaries that bill customers in a foreign currency?

(FM) Financial Management General Financial Accounting Not identified AR, GL Project Billing

(FM) Financial Management General Financial Accounting Not identified AR Project BillingWhat type of payment terms do you provide?

(FM) Financial Management General Financial Accounting Not identified AR Project BillingDo you allow split payment terms?

(FM) Financial Management General Financial Accounting Not identified AR Project BillingDo you allow discount payment terms?

(FM) Financial Management General Financial Accounting Not identified AR SalesHow do you maintain and assign salespeople to customers?

(FM) Financial Management General Financial Accounting Not identified AR SalesDo you track Sales Territory Information?

(FM) Financial Management General Financial Accounting Not identified AR Sales

(FM) Financial Management General Financial Accounting Not identified AR SalesWhat are the milestones of your sales order cycle?

(FM) Financial Management General Financial Accounting Not identified AR, OE SalesDoes your sales order cycle involve product shipment?

(FM) Financial Management General Financial Accounting Not identified AR, OE Sales

(FM) Financial Management General Financial Accounting Not identified AR Sales

(FM) Financial Management General Financial Accounting Not identified AR, OE Sales

(FM) Financial Management General Financial Accounting Not identified AR, GL, OE SalesDo you enter orders in batches?

(FM) Financial Management General Financial Accounting Not identified AR, GL, OE SalesHow are batch orders defined?

(FM) Financial Management General Financial Accounting Not identified AR, GL, OE SalesDo you use batch controls, such as counts and amounts?

(FM) Financial Management General Financial Accounting Not identified AR, GL, OE SalesDo you have customers who order for other customers?

(FM) Financial Management General Financial Accounting Not identified AR, OE SalesHow do you handle orders without shipment information?

(FM) Financial Management General Financial Accounting Not identified AR, OE SalesHow do you handle orders from unknown customers?

(FM) Financial Management General Financial Accounting Not identified AR, GL, OE SalesWhat are your policies and procedures about adjusting orders?

(FM) Financial Management General Financial Accounting Not identified AR, GL, OE SalesWhat are your policies and procedures about canceling orders?

(FM) Financial Management General Financial Accounting Not identified AR, GL, OE SalesHow often do you adjust orders?

(FM) Financial Management General Financial Accounting Not identified AR SalesHow often do you cancel orders?

(FM) Financial Management General Financial Accounting Not identified AR, GL, OE SalesHow many orders do you receive in a month?

(FM) Financial Management General Financial Accounting Not identified AR, GL, OE SalesHow many orders are canceled in a period?

To what degree does client management influence customer billing arrangements?

What are the schedule types (i. e., employee, job title, non-labor resources)?

Do you track distinct customer contact types, (i.e., billing shipping, technical, etc.)?

Do you ever use one method to bill customers and a different to accrue revenue, for the same project?

What are the control types employed to restrict billable and non-billable charges to a project?

Are there any other foreign currency issues regarding invoices and/or payments?

How is Sales Territory Information for tracking purposes derived? (i.e. customer, salesperson etc.)

If your sales order cycle involves product shipment, how do you manage partial shipments and resulting backorders?

Do you maintain mandatory and/or optional reviews in your orders cycle for credit risk, legal compliance, and/or other approvals?

Do you use standard item codes with default pricing and default accounting information?

E1





(FM) Financial Management General Financial Accounting Not identified AR, GL, OE SalesWhat are the reasons for canceled orders?

(FM) Financial Management General Financial Accounting Not identified AR SalesDo you have sales representatives? How many?

(FM) Financial Management General Financial Accounting Not identified AR SalesHow do you breakup territory for sales?

(FM) Financial Management General Financial Accounting Not identified AR SalesHow do you assign commissions?

(FM) Financial Management General Financial Accounting Not identified AR SalesDo you track non-revenue sales credits?

(FM) Financial Management General Financial Accounting Not identified AR ReportingWhat Invoice Aging periods are currently in use?

(FM) Financial Management General Financial Accounting Not identified AR Reporting

(FM) Financial Management General Financial Accounting Not identified AR ReportingAre reports grouped for processing purposes?

(FM) Financial Management General Financial Accounting Not identified AR ReportingAre there any requirements your current set of reports does not meet?

(FM) Financial Management General Financial Accounting Not identified ALL ReportingAre AR processing statistics maintained and/or reviewed?

(FM) Financial Management General Financial Accounting Not identified ALL Reporting

(FM) Financial Management General Financial Accounting Not identified AR, GL PostHow often do you "post" information to your General ledger?

(FM) Financial Management General Financial Accounting Not identified AR, GL PostDo you post (or wish to post) in detail or in summary to the general ledger?

(FM) Financial Management General Financial Accounting Not identified AR PostWho is responsible for opening and closing AR periods?

(FM) Financial Management General Financial Accounting Not identified AR PostIs the schedule for opening and closing AR documented?

(FM) Financial Management General Financial Accounting Not identified AR PostDo you have any documentation on your AR close?

(FM) Financial Management General Financial Accounting Not identified AR PostDo you allow posting invoices back to prior periods?

(FM) Financial Management General Financial Accounting Not identified AR Post

(FM) Financial Management General Financial Accounting Not identified AR PaymentsDo you enter your payments in batches?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsHow are batches identified?

(FM) Financial Management General Financial Accounting Not identified AR Payments

(FM) Financial Management General Financial Accounting Not identified AR PaymentsDo you use batch control counts and amounts?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsDo you use more than one bank account and/or cash account?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsDo you have customers who pay other customers’ invoices?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsDo you use lockboxes?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsHow many lockboxes do you use?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsWhat types of payments are received and input? (i.e. check, cash etc.)

(FM) Financial Management General Financial Accounting Not identified AR PaymentsHow do you receive and input payments?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsDo you receive deposits and/or prepayments?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsDo you receive non-customer related payments?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsHow are non-customer related payments accounted for?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsHow do you handle payments without remittance information?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsHow do you handle payments from unknown sources?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsWhat are your policies and procedures about adjusting payments?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsWhat are your policies and procedures about reversing payments?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsHow often do you adjust payments?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsHow often do you reverse payments?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsHow many payments do you receive in a month?

What reports do you currently generate for Invoicing, Sales and Revenue tracking? Provide samples including frequency and distribution.

Are there any requirements for on-line distribution or remote report processing?


How do your customers generally pay invoices? single check—single invoice single check—multiple invoices multiple checks—multiple invoices

E1





(FM) Financial Management General Financial Accounting Not identified AR PaymentsWho makes deposits to the bank?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsHow many checks are returned by the bank in a period?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsWhat are the reasons for checks being returned by the bank?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsAre fees charged for NSF checks?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsWho applies cash?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsHow is cash applied?

(FM) Financial Management General Financial Accounting Not identified AR PaymentsDo you create chargebacks (Debit Items) for customer deductions?

(FM) Financial Management General Financial Accounting Not identified AR Reporting

(FM) Financial Management General Financial Accounting Not identified AR Collections


(FM) Financial Management General Financial Accounting Not identified AR CollectionsDo you send customers statements?

(FM) Financial Management General Financial Accounting Not identified AR CollectionsDo you ever adjust receivables?

(FM) Financial Management General Financial Accounting Not identified AR CollectionsHow do you adjust receivables?

(FM) Financial Management General Financial Accounting Not identified AR CollectionsDo you limit the amounts when adjusting receivables?

(FM) Financial Management General Financial Accounting Not identified AR CollectionsWhat credit information is tracked for each customer?

(FM) Financial Management General Financial Accounting Not identified AR CollectionsAre your collection policies documented?

(FM) Financial Management General Financial Accounting Not identified AR CollectionsDo you charge finance charges?

(FM) Financial Management General Financial Accounting Not identified AR CollectionsHow do you charge finance charges?

(FM) Financial Management General Financial Accounting Not identified AR CollectionsDo you send dunning letters to customers?


(FM) Financial Management General Financial Accounting Not identified AR CollectionsDo collectors actively call customers on delinquent items?

(FM) Financial Management General Financial Accounting Not identified AR CollectionsWhat is the process for tracking actions to collect on delinquent accounts?



(FM) Financial Management General Financial Accounting Not identified AR CollectionsDo you monitor your collectors performance?

(FM) Financial Management General Financial Accounting Not identified AR CollectionsWhat metrics are used to monitor collections performance?

(FM) Financial Management General Financial Accounting Not identified AR CollectionsDo you run a detailed expense statement periodically?


(FM) Financial Management General Financial Accounting Not identified AR CollectionsDo you do cash requirements forecasting?


(FM) Financial Management General Financial Accounting Not identified AR CollectionsHow do you monitor customer account status?

(FM) Financial Management General Financial Accounting Not identified AR CollectionsAre there any special reporting requirements pertaining to collections?

(FM) Financial Management General Financial Accounting Not identified AR CollectionsDo you have a separate aging for collectors?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingWhat types of expenditures are entered as vendor invoices?

(FM) Financial Management General Financial Accounting Not identified AP, PA, Payroll, PO Project Costing

(FM) Financial Management General Financial Accounting Not identified Project Costing

(FM) Financial Management General Financial Accounting Not identified PA Project BillingPlease diagram how vendor invoices and revenue are accounted?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingPlease provide a sample of a coded vendor invoice.

(FM) Financial Management General Financial Accounting Not identified PA Project BillingHow are vendor invoice adjustments and corrections made?

What reports do you currently generate for payment processing? Provide samples including frequency and distribution.

How do you enter/manage a credit amount owed to the customer by your company?

How do you enter/manage a credit amount owed to your company by the customer

How is the status of customer accounts communicated to Order Entry/Sales Reps?

Is the process for tracking actions to collect on delinquent accounts automated?


How often is a detailed expense statement run and to whom is it distributed?

What sort of buckets do you use for cash requirements forecasting? (i.e. 30, 60, 90...)

Are Project commitments/expenditures captured in Purchasing? Payroll? Accounts Payable?

AP, Legacy Systems, PA, Payroll, Purchasing

Will you use legacy systems to feed information to Projects? (Review AMG documentation to ensure that the information is captured correctly.)

E1





(FM) Financial Management General Financial Accounting Not identified PA Project BillingAt what level of the organization structure is revenue recognized?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingHow do you account for borrowed/lent resources for revenue purposes?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingAre limits on revenue enforced?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingPlease provide samples of revenue credit reports.

(FM) Financial Management General Financial Accounting Not identified PA Project BillingDo you use write-ons and write-offs for revenue?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingHow are write-ons and write-offs recorded?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingHow are write-ons and write-offs accounted?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingHow often are projects invoiced?

(FM) Financial Management General Financial Accounting Not identified AR, PA Project BillingHow are invoices formatted?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingPlease provide a sample of each format used.

(FM) Financial Management General Financial Accounting Not identified PA Project BillingAre invoices printed from the system or manually typed?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingIs retention applied?

(FM) Financial Management General Financial Accounting Not identified AR, PA Project BillingHow are invoices numbered?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingAre all invoices generated at the same time or spread over the month?

(FM) Financial Management General Financial Accounting Not identified AR, PA Project BillingAre invoices subtotaled?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingAre directs costs separate from burdens?

(FM) Financial Management General Financial Accounting Not identified AR, PA Project BillingIs invoice printing centralized or decentralized?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingWho generates and approves invoices?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingAre invoicing limits enforced?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingHow are rates determined?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingHow are costs marked up?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingPlease provide a sample rate schedule.

(FM) Financial Management General Financial Accounting Not identified PA Project BillingAre rates scheduled by job title or employee?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingHow often do rate schedules change?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingHow often and for what reasons are rates overridden?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingWhat invoice adjustments/corrections are made?

(FM) Financial Management General Financial Accounting Not identified AR, PA Project BillingWho collects on invoices?

(FM) Financial Management General Financial Accounting Not identified PA Project BillingDo you have milestone invoices, scheduled payments, pre-bills, etc.?


(FM) Financial Management General Financial Accounting Not identified AR, PA Project Billing

(FM) Financial Management General Financial Accounting Process General Ledger GL PeriodsWhen is the beginning of your year?

(FM) Financial Management General Financial Accounting Process General Ledger GL PeriodsWhat is the period type? How many periods in your year?

(FM) Financial Management General Financial Accounting Process General Ledger GL PeriodsDo all the companies have the same calendar? Explain

(FM) Financial Management General Financial Accounting Process General Ledger GL PeriodsDo you have a naming convention for the periods?

(FM) Financial Management General Financial Accounting Process General Ledger GL PeriodsWhat accounting periods are in your quarters?

(FM) Financial Management General Financial Accounting Project Accounting SS Exp Operations





What methods of revenue recognition are used? (time and material, percent complete, etc.)

Do you have a standard format for invoices? Does this format include any special printing considerations (logo, line format)?

Does your system allow for automatic payment to your T&E charge card issuer?

What are your current cycle times associated with expense report processing?

Is there a push by management to reduce cycle times associated with expense processing?

Can you submit expense reports and review the approval and payment status via the web?

Can employees track refunds on the system and apply them to unpaid expense reports, if needed?

E1








(FM) Financial Management General Financial Accounting Project Accounting SS Exp OperationsIs it difficult to track credit card transactions in dispute?

(FM) Financial Management General Financial Accounting Project Accounting SS Exp OperationsDoes your system support the euro currency?

(FM) Financial Management General Financial Accounting Project Accounting SS Exp OperationsCan an employee easily review his credit card transactions for the month?

(FM) Financial Management General Financial Accounting Project Accounting SS Exp OperationsHow does the system deal with projects-related expense reports?


(FM) Financial Management General Financial Accounting Project Accounting SS Exp OperationsIs there a push by management to reduce travel and entertainment costs?



(FM) Financial Management General Financial Accounting Project Accounting SS Exp OperationsHow much time is spent on maintaining your system by your MIS staff?

(FM) Financial Management General Financial Accounting Project Accounting SS Exp OperationsCan you modify previously entered expense reports?


(FM) Financial Management General Financial Accounting Project Accounting SS Exp OperationsDo you have the functionality to review your expense report history?

(FM) Financial Management General Financial Accounting Project Accounting SS Exp OperationsCan you review the expense report history for another employee?

(FM) Financial Management General Financial Accounting Project Accounting SS Exp ReportingWhat are your reporting requirements?

(FM) Financial Management General Financial Accounting Project Accounting SS Exp Reporting

(FM) Financial Management General Financial Accounting Project Accounting SS Exp Reporting

(FM) Financial Management General Financial Accounting Project Accounting SS Exp OtherWhat are your security capabilities?

(FM) Financial Management General Financial Accounting Project Accounting SS Exp OtherWill adding custom requirements require a lot of programming?

(FM) Financial Management General Financial Accounting Project Accounting SS Exp Other

(FM) Financial Management General Financial Accounting Project Accounting SS Time OperationsWhat is your timecard process? Is this process documented and available?

(FM) Financial Management General Financial Accounting Project Accounting SS Time OperationsHow easy is it for employees to track the approval status of their timecards?

(FM) Financial Management General Financial Accounting Project Accounting SS Time OperationsWhat is your timecard approval process?

(FM) Financial Management General Financial Accounting Project Accounting SS Time OperationsHow does your system deal with project-related employee time?

(FM) Financial Management General Financial Accounting Project Accounting SS Time OperationsDoes your system support multiple organizations?

(FM) Financial Management General Financial Accounting Project Accounting SS Time OperationsDoes your current system allow for data collection over the web?

(FM) Financial Management General Financial Accounting Project Accounting SS Time OperationsDoes the system integrate with a Project Management application?

(FM) Financial Management General Financial Accounting Project Accounting SS Time OperationsCan an employee view timecard history?

(FM) Financial Management General Financial Accounting Project Accounting SS Time Operations

(FM) Financial Management General Financial Accounting Project Accounting SS Time OperationsDo you feel your system adequately enforces timecard policies?


(FM) Financial Management General Financial Accounting Project Accounting SS Time OperationsCan authorized employees enter timecards on behalf of someone else?


(FM) Financial Management General Financial Accounting Project Accounting SS Time Transactions

(FM) Financial Management General Financial Accounting Project Accounting SS Time TransactionsHow are rejected unmatched transactions treated with your current system?

(FM) Financial Management General Financial Accounting Project Accounting SS Time ReportingWhat are your reporting requirements?

Does your system automatically calculate tax amounts and capture value-added tax (VAT) information for receipts?

Does your system support multi-currency? Can employees enter receipts denominated in any currency and have the receipt amount automatically converted into an amount in the reimbursement currency?

Can an employee enter expense reports on behalf of another employee (authorized delegate)?

What is your process for approving expense reports? Is this process documented?

What is your current reimbursement cycle time? Do you have a plan to reduce cycle time?

Are procurement cards being considered for use down the road as an integrated component in the procure-to-pay process?

Can you set up expense report templates to cut down on total preparation time by employees?

What reports do you currently generate to meet your expense reporting requirements?

What are your expense reporting requirements with respect to summary or detail formats?

Do you use performance indicators to monitor administrative costs? What is your administrative costs per expense report? Is there a plan to increase performance?

With the current system's capabilities, are managers easily able to evaluate employee utilization and productivity?

Do you think a timecard system accessible through the web would be beneficial to your company? Do you anticipate any kind of time savings as a result of using this system? Other benefits?

What are your system's audit capabilities? Are there any concerns with your system's audit capabilities?

How are reversals (entering negative hours against approved timecard) dealt with?

E1





(FM) Financial Management General Financial Accounting Project Accounting SS Time Reporting

(FM) Financial Management General Financial Accounting Project Accounting SS Time Reporting

(FM) Financial Management General Financial Accounting Project Accounting E Travel Operations




(FM) Financial Management General Financial Accounting Project Accounting E Travel OperationsHow does your travel management system deal with contract management?





(FM) Financial Management General Financial Accounting Project Accounting E Travel OperationsHow is your travel policy communicated to your employees?

(FM) Financial Management General Financial Accounting Project Accounting E Travel OperationsDoes your system effectively enforce travel policy

(FM) Financial Management General Financial Accounting Project Accounting E Travel OperationsWhat controls are in place to reduce travel costs?

(FM) Financial Management General Financial Accounting Project Accounting E Travel OperationsIs there a process in place for detecting and correcting errors?




(FM) Financial Management General Financial Accounting Project Accounting E Travel OperationsCan you easily access company policy documents through the system?

(FM) Financial Management General Financial Accounting Project Accounting E Travel OperationsDoes your system provide for a direct link to suppliers?


(FM) Financial Management General Financial Accounting Project Accounting E Travel OperationsIs there a push to automate your enterprise-wide travel expense process?

(FM) Financial Management General Financial Accounting Project Accounting E Travel ReportingWhat are your reporting requirements?

(FM) Financial Management General Financial Accounting Project Accounting E Travel Reporting

(FM) Financial Management General Financial Accounting Project Accounting E Travel Reporting

(FM) Financial Management not identified Not identified PA MaintenanceHow do you maintain your Projects data?

(FM) Financial Management not identified Not identified PA MaintenanceHow do you audit your Projects data?

(FM) Financial Management not identified Not identified PA OtherWhich operations/processes do you want to streamline for Project Set Up ?

(FM) Financial Management not identified Not identified PA OtherWhich operations/processes do you want to eliminate for Project Set Up ?

(FM) Financial Management not identified Not identified PA Other

(FM) Financial Management not identified Not identified PA Security


(FM) Financial Management not identified Not identified PA SecurityWill there need to be terminal security for Project Set Up ?

(FM) Financial Management not identified Not identified PA SecurityDo you run security reports on a regular basis for Project Set Up ?



(FM) Financial Management not identified Not identified PA Validation

(FM) Financial Management not identified Not identified PA GeneralWhich organizations are assigned projects/tasks/employees?

(FM) Financial Management not identified Not identified PA GeneralPlease provide a list of job titles.

What reports do you currently generate to meet your reporting requirements?

What are your reporting requirements with respect to summary or detail formats?

Do you have a process focusing on how employees plan and book corporate travel? Is the process documented and available?

Is your travel management solution web-based? What are its main features?

Does your travel management system encompass travel planning, travel reimbursement, and travel intelligence?

As far as rules management, does your system adequately conform to corporate policy?

Does your system have the capability to import reservations made over the phone into your database?

What process do you have in place for effectively managing vendor relationships?

Does your system effectively direct travelers to company-suggested itineraries with the best negotiated rates?

Is travel intelligence (ability to analyze supplier performance and policy compliance, and perform travel activity summary) an important travel management initiative for your company?

How easy is it for a traveler to find where his expense report is in the process?

Does your system provide detailed, real time analysis for corporate travel planners?

Are corporate travel policies automatically enforced for all classes of travelers in your current system?

Do you have a process in place for reviewing and enhancing the value of supplier agreements?

What reports do you currently generate to meet your travel management reporting requirements?

What are your travel management reporting requirements with respect to summary or detail formats?

Are there any time-intensive Project Set Up operations/processes that need to be addressed?

Do you have security requirements on who can enter data for Project Set Up ? (e.g. by company? by cost center?)

Do you have security reports on who can run Project Set Up reports? (by company, by cost center etc.)

Do you have documentation on your current system security requirements for Project Set Up ?

Map each GL user to a menu structure. Will any new ones need to be created for Project Set Up ?

Do you review requirements for validation rules, allowing certain Project Set Up accounts to be valid with only certain other values.

E1





(FM) Financial Management not identified Not identified PA GeneralPlease provide overall system flow diagram.

(FM) Financial Management not identified Not identified PA GeneralPlease provide any other documentation on the existing system.

(FM) Financial Management not identified Not identified PA GeneralDo you perform project costing, project billing or both?

(FM) Financial Management not identified Not identified PA, OtherHow do you maintain/audit your project data?

(FM) Financial Management not identified Not identified AR, GL, PA OtherDo you have a prospect system separate from the customer information?

(FM) Financial Management not identified Not identified PA SecurityWhat is your present security scheme for project accounting?

(FM) Financial Management not identified Not identified PA SecurityIf you use roles, how many different roles have been identified?

(FM) Financial Management not identified Not identified PA SecurityHow is access to labor cost/rates controlled?

(FM) Financial Management Manage Product Costing ALL MaintenanceHow do you maintain your Costing data?

(FM) Financial Management Manage Product Costing ALL MaintenanceHow do you audit your Costing data?

(FM) Financial Management Manage Product Costing ALL OtherWhich operations/processes do you want to streamline for Costing?

(FM) Financial Management Manage Product Costing ALL OtherWhich operations/processes do you want to eliminate for Costing?

(FM) Financial Management Manage Product Costing ALL Other

(FM) Financial Management Manage Product Costing ALL Security


(FM) Financial Management Manage Product Costing ALL SecurityIs terminal security required for Costing?

(FM) Financial Management Manage Product Costing ALL SecurityDo you run security reports on a regular basis for Costing?



(FM) Financial Management Manage Product Costing ALL Validation

(FM) Financial Management Manage Product Costing COST Cost AnalysisDo you collect labor and material costs?

(FM) Financial Management Manage Product Costing WIP Cost AnalysisHow do you collect labor?

(FM) Financial Management Manage Product Costing WIP Cost AnalysisHow do collect material variances?

(FM) Financial Management Manage Product Costing INV, WIP Cost AnalysisDo you do any actual costing?

(FM) Financial Management Manage Product Costing WIP Cost AnalysisIs set-up a separate operation?

(FM) Financial Management Manage Product Costing COST Cost AnalysisDo you post WIP variances?

(FM) Financial Management Manage Product Costing WIP Cost AnalysisWhat is the average WIP dollar value over a given period?

(FM) Financial Management Manage Product Costing INV, WIP Cost AnalysisWhat analysis is done on variances at period close?

(FM) Financial Management Manage Product Costing BOM, INV Cost MethodDo you use standard cost rollups?

(FM) Financial Management Manage Product Costing BOM, INV Cost MethodDo you simulate costs?

(FM) Financial Management Manage Product Costing COST Cost MethodDo you use activity based costs?

(FM) Financial Management Manage Product Costing BOM, INV Cost MethodHow often do you update product costs?

(FM) Financial Management Manage Product Costing AP, PAHow are sub-contracted costs included in the cost of a project?

(FM) Financial Management Manage Product Costing AP, PAHow many Time Reports are submitted?

(FM) Financial Management Manage Product Costing AP, PAHow many Expense Reports are submitted?

(FM) Financial Management Manage Product Costing AP, PA

(FM) Financial Management Manage Product Costing AP, HR, PADo employees submit Time Reports and Expense Reports on paper

(FM) Financial Management Manage Product Costing PA


Operations Analysis and Management Reporting





Are there time-intensive Costing operations/processes that need to be addressed?


Do you have security requirements on who can enter data for Costing? (e.g. by company? by cost center?)


Do you have security reports on who can run Costing reports? (by company, by cost center etc.)




Do you have documentation on your current system security requirements for Costing?


Map each GL user to a menu structure. Will any new ones need to be created for Costing?


Do you review requirements for validation rules, allowing certain Costing accounts to be valid with only certain other values.





















If employees submit Time Reports and Expense Reports on-line, what software and hardware are used?





Are costs that are associated with "borrowed" employees, (i. e., employee from Group A works on a project managed by Group B) attributed to lending or project organization?



Do you maintain a log used to attribute the use of equipment to specific projects?

E1





(FM) Financial Management Manage Product Costing PA, POAre purchases recorded against projects/tasks?

(FM) Financial Management Manage Product Costing PAWhat are your category of expenditures?

(FM) Financial Management Manage Product Costing PAWhat type of expenditures are burdened?

(FM) Financial Management Manage Product Costing PAWhat types of adjustments/corrections are made to expenditures?

(FM) Financial Management Manage Product Costing PAWhat category and type of expenditures do you charge to projects?


(FM) Financial Management Manage Product Costing PAHow are intercompany or intracompany charges handled?

(FM) Financial Management Manage Product Costing PAWho approves timecards?

(FM) Financial Management Manage Product Costing PA, Payroll

(FM) Financial Management Manage Product Costing PA, PayrollIs time entered daily, or summarized for a period?

(FM) Financial Management Manage Product Costing PA, PayrollDo you enter overtime?

(FM) Financial Management Manage Product Costing PA, PayrollHow is overtime charged?

(FM) Financial Management Manage Product Costing PADo you bill overtime?

(FM) Financial Management Manage Product Costing PA, PayrollIs overtime calculated by the system, or by the user before entry?

(FM) Financial Management Manage Product Costing PA, PayrollWhat rules are used for system calculated overtime?

(FM) Financial Management Manage Product Costing PAWhich organizations are charged for labor cost?

(FM) Financial Management Manage Product Costing PA, Payroll


(FM) Financial Management Manage Product Costing PAWho approves expenses?

(FM) Financial Management Manage Product Costing PAHow are expense report adjustments/corrections handled?

(FM) Financial Management Manage Product Costing PAWhat cost elements are entered via expense reports?

(FM) Financial Management Manage Product Costing PAAre expenses entered in units or dollars?

(FM) Financial Management Manage Product Costing PAHow are expense report costs accounted?

(FM) Financial Management Manage Product Costing PAWhat types of expenditures are entered as usages?

(FM) Financial Management Manage Product Costing PAHow are usages recorded and entered?

(FM) Financial Management Manage Product Costing PAHow is usage cost calculated and accounted?

(FM) Financial Management Manage Product Costing PAHow are usage adjustments/corrections made?

(FM) Financial Management Manage Product Costing PAAre usages entered in units or dollars?

(FM) Financial Management Manage Product Costing PAHow is revenue calculated and accounted?

(FM) Financial Management Manage Product Costing PAWhat accounting functions are required for each type of expenditure?

(FM) Financial Management Manage Product Costing PAAt what level of detail are they recorded? (individual assets or pools)

(FM) Financial Management Manage Reporting Not module specific ReportingWhat business performance statistics do you monitor for Procurement?

(FM) Financial Management Manage Reporting Not module specific Reporting



















Please provide an accounting diagram of the transactions for each type of expenditure. Include natural account, clearing account, organization, debit and credit.







Are timecards entered on-line by individuals, in pre-approved batches, or imported from another system?

















How do you account for borrowed/lent labor resources for timecard purposes?



Please diagram how labor cost and revenue are accounted? Include cross charges, burdens, direct and indirect charges.





























What are your Procurement reporting requirements with respect to functional vs. foreign currencies?


What are your Procurement reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Procurement reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Procurement reporting requirement that your current set of reports does not meet?


Are Procurement reports standard across multiple Sets of Books, for example, subsidiaries?


Are Procurement reports standard across multiple levels within a Set of Books, i e., divisions?


What account codes and/or descriptions are required on Procurement reports?

E1







(FM) Financial Management Manage Reporting Not module specific ReportingWho receives a copy of the Procurement reports?


(FM) Financial Management Manage Reporting Not module specific ReportingHow do you update a Procurement report’s distribution list?


(FM) Financial Management Manage Reporting Not module specific ReportingHow long does it take to update a Procurement report’s distribution list?

(FM) Financial Management Manage Reporting Not module specific ReportingHow long should it take to update a Procurement report’s distribution list?




(FM) Financial Management Manage Reporting Not module specific ReportingDo the separate business units run their own Procurement reports?


(FM) Financial Management Manage Reporting Not module specific ReportingDo you run Procurement reports for different companies or cost centers?

(FM) Financial Management Manage Reporting PO Analysis











(FM) Financial Management Manage Reporting Not module specific ReportingWho receives a copy of the Invoice and Disbursement reports?


(FM) Financial Management Manage Reporting Not module specific ReportingHow do you update a Invoice and Disbursement report’s distribution list?










(FM) Financial Management Manage Reporting AP Reporting


Do you provide a "key" of content/information somewhere on the Procurement report?


What Procurement reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any Procurement report?



Is the process to update a Procurement report’s distribution list documented?




Who performs the tasks associated with updating a Procurement report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Procurement reports?


Do some of these Procurement reports belong in report sets? Always being run together?



What type of printers do you run Procurement reports (including checks, purchase orders etc.) on? Where are they located?



Are statistics kept on any purchasing, vendors or receipt information? If yes, price? quality? delivery? what types?


What business performance statistics do you monitor for Invoice and Disbursement?


What are your Invoice and Disbursement reporting requirements with respect to functional vs. foreign currencies?


What are your Invoice and Disbursement reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Invoice and Disbursement reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Invoice and Disbursement reporting requirement that your current set of reports does not meet?


Are Invoice and Disbursement reports standard across multiple Sets of Books, for example, subsidiaries?


Are Invoice and Disbursement reports standard across multiple levels within a Set of Books, i e., divisions?


What account codes and/or descriptions are required on Invoice and Disbursement reports?


Do you provide a "key" of content/information somewhere on the Invoice and Disbursement report?


What Invoice and Disbursement reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any Invoice and Disbursement report?



Is the process to update a Invoice and Disbursement report’s distribution list documented?


How long does it take to update a Invoice and Disbursement report’s distribution list?


How long should it take to update a Invoice and Disbursement report’s distribution list?


Who performs the tasks associated with updating a Invoice and Disbursement report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Invoice and Disbursement reports?


Do some of these Invoice and Disbursement reports belong in report sets? Always being run together?


Do the separate business units run their own Invoice and Disbursement reports?


What type of printers do you run Invoice and Disbursement reports (including checks, purchase orders etc.) on? Where are they located?


Do you run Invoice and Disbursement reports for different companies or cost centers?


For the purpose of Invoice Aging Reports, what aging periods are currently in use?

E1





(FM) Financial Management Manage Reporting AP Reporting

(FM) Financial Management Manage Reporting AP ReportingIs there a need to define any additional aging periods?











(FM) Financial Management Manage Reporting Not module specific ReportingWho receives a copy of the Employee Expense reports?


(FM) Financial Management Manage Reporting Not module specific ReportingHow do you update a Employee Expense report’s distribution list?







(FM) Financial Management Manage Reporting Not module specific ReportingDo the separate business units run their own Employee Expense reports?













(FM) Financial Management Manage Reporting Not module specific ReportingWho receives a copy of the Invoice Generation reports?


(FM) Financial Management Manage Reporting Not module specific ReportingHow do you update a Invoice Generation report’s distribution list?



Is there a requirement to produce ‘Key Indicators’ Reports to review productivity and pinpoint problem areas?



What business performance statistics do you monitor for Employee Expense?


What are your Employee Expense reporting requirements with respect to functional vs. foreign currencies?


What are your Employee Expense reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Employee Expense reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Employee Expense reporting requirement that your current set of reports does not meet?


Are Employee Expense reports standard across multiple Sets of Books, for example, subsidiaries?


Are Employee Expense reports standard across multiple levels within a Set of Books, i e., divisions?


What account codes and/or descriptions are required on Employee Expense reports?


Do you provide a "key" of content/information somewhere on the Employee Expense report?


What Employee Expense reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any Employee Expense report?



Is the process to update a Employee Expense report’s distribution list documented?


How long does it take to update a Employee Expense report’s distribution list?


How long should it take to update a Employee Expense report’s distribution list?


Who performs the tasks associated with updating a Employee Expense report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Employee Expense reports?


Do some of these Employee Expense reports belong in report sets? Always being run together?



What type of printers do you run Employee Expense reports (including checks, purchase orders etc.) on? Where are they located?


Do you run Employee Expense reports for different companies or cost centers?


What business performance statistics do you monitor for Invoice Generation?


What are your Invoice Generation reporting requirements with respect to functional vs. foreign currencies?


What are your Invoice Generation reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Invoice Generation reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Invoice Generation reporting requirement that your current set of reports does not meet?


Are Invoice Generation reports standard across multiple Sets of Books, for example, subsidiaries?


Are Invoice Generation reports standard across multiple levels within a Set of Books, i e., divisions?


What account codes and/or descriptions are required on Invoice Generation reports?


Do you provide a "key" of content/information somewhere on the Invoice Generation report?


What Invoice Generation reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any Invoice Generation report?



Is the process to update a Invoice Generation report’s distribution list documented?

E1










(FM) Financial Management Manage Reporting Not module specific ReportingDo the separate business units run their own Invoice Generation reports?













(FM) Financial Management Manage Reporting Not module specific ReportingWho receives a copy of the Customer Payment reports?


(FM) Financial Management Manage Reporting Not module specific ReportingHow do you update a Customer Payment report’s distribution list?







(FM) Financial Management Manage Reporting Not module specific ReportingDo the separate business units run their own Customer Payment reports?



(FM) Financial Management Manage Reporting GL ReportingAre all budgets reported from the GL in the same currency?

(FM) Financial Management Manage Reporting GL Reporting








How long does it take to update a Invoice Generation report’s distribution list?


How long should it take to update a Invoice Generation report’s distribution list?


Who performs the tasks associated with updating a Invoice Generation report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Invoice Generation reports?


Do some of these Invoice Generation reports belong in report sets? Always being run together?



What type of printers do you run Invoice Generation reports (including checks, purchase orders etc.) on? Where are they located?


Do you run Invoice Generation reports for different companies or cost centers?


What business performance statistics do you monitor for Customer Payment ?


What are your Customer Payment reporting requirements with respect to functional vs. foreign currencies?


What are your Customer Payment reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Customer Payment reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Customer Payment reporting requirement that your current set of reports does not meet?


Are Customer Payment reports standard across multiple Sets of Books, for example, subsidiaries?


Are Customer Payment reports standard across multiple levels within a Set of Books, i e., divisions?


What account codes and/or descriptions are required on Customer Payment reports?


Do you provide a "key" of content/information somewhere on the Customer Payment report?


What Customer Payment reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any Customer Payment report?



Is the process to update a Customer Payment report’s distribution list documented?


How long does it take to update a Customer Payment report’s distribution list?


How long should it take to update a Customer Payment report’s distribution list?


Who performs the tasks associated with updating a Customer Payment report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Customer Payment reports?


Do some of these Customer Payment reports belong in report sets? Always being run together?



What type of printers do you run Customer Payment reports (including checks, purchase orders etc.) on? Where are they located?


Do you run Customer Payment reports for different companies or cost centers?



What time periods of budget reporting do you require (current YTD, PTD, PJTD Prior YTD, PTD, PJTD)?


What are your budget reporting requirements during preparation and after budget is approved and in use?


Is the level of detail the budget is prepared in the same as the level budgets are reported against actuals?


What business performance statistics do you monitor for Financial Reporting?


What are your Financial Reporting requirements with respect to functional vs. foreign currencies?


What are your Financial Reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Financial Reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.

E1











(FM) Financial Management Manage Reporting GL ReportingWho receives a copy of the Financial Reporting reports?


(FM) Financial Management Manage Reporting GL ReportingHow do you update a Financial Reporting report’s distribution list?







(FM) Financial Management Manage Reporting GL ReportingDo the separate business units run their own Financial Reporting reports?



(FM) Financial Management Manage Reporting GL Security


(FM) Financial Management Manage Reporting GL SecurityWill there need to be terminal security for Financial Reporting?

(FM) Financial Management Manage Reporting GL SecurityDo you run security reports on a regular basis for Financial Reporting?



(FM) Financial Management Manage Reporting GL Validation

(FM) Financial Management Manage Reporting Not module specific ReportingWhat business performance statistics do you monitor for Material Handling?










(FM) Financial Management Manage Reporting Not module specific ReportingWho receives a copy of the Material Handling reports?


(FM) Financial Management Manage Reporting Not module specific ReportingHow do you update a Material Handling report’s distribution list?


Is there any Financial Reporting requirement that your current set of reports does not meet?


Are Financial Reporting reports standard across multiple Sets of Books, for example, subsidiaries?


Are Financial Reporting reports standard across multiple levels within a Set of Books, i e., divisions?


What account codes and/or descriptions are required on Financial Reporting reports?


Do you provide a "key" of content/information somewhere on the Financial Reporting report?


What Financial Reporting reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any Financial Reporting report?



Is the process to update a Financial Reporting report’s distribution list documented?


How long does it take to update a Financial Reporting report’s distribution list?


How long should it take to update a Financial Reporting report’s distribution list?


Who performs the tasks associated with updating a Financial Reporting report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Financial Reporting reports?


Do some of these Financial Reporting reports belong in report sets? Always being run together?



What type of printers do you run Financial Reporting reports (including checks, purchase orders etc.) on? Where are they located?


Do you run Financial Reporting reports for different companies or cost centers?


Do you have security requirements on who can enter data for Financial Reporting? (e.g. by company? by cost center?)


Do you have security reports on who can run Financial Reporting reports? (by company, by cost center etc.)




Do you have documentation on your current system security requirements for Financial Reporting?


Map each GL user to a menu structure. Will any new ones need to be created for Financial Reporting?


Do you review requirements for validation rules, allowing certain Financial Reporting accounts to be valid with only certain other values.



What are your Material Handling reporting requirements with respect to functional vs. foreign currencies?


What are your Material Handling reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Material Handling reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Material Handling reporting requirement that your current set of reports does not meet?


Are Material Handling reports standard across multiple Sets of Books, for example, subsidiaries?


Are Material Handling reports standard across multiple levels within a Set of Books, i e., divisions?


What account codes and/or descriptions are required on Material Handling reports?


Do you provide a "key" of content/information somewhere on the Material Handling report?


What Material Handling reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any Material Handling report?


E1






(FM) Financial Management Manage Reporting Not module specific ReportingHow long does it take to update a Material Handling report’s distribution list?





(FM) Financial Management Manage Reporting Not module specific ReportingDo the separate business units run their own Material Handling reports?



(FM) Financial Management Manage Reporting ALL Reporting










(FM) Financial Management Manage Reporting ALL ReportingWho receives a copy of the Quality Management reports?


(FM) Financial Management Manage Reporting ALL ReportingHow do you update a Quality Management report’s distribution list?







(FM) Financial Management Manage Reporting ALL ReportingDo the separate business units run their own Quality Management reports?










Is the process to update a Material Handling report’s distribution list documented?



How long should it take to update a Material Handling report’s distribution list?


Who performs the tasks associated with updating a Material Handling report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Material Handling reports?


Do some of these Material Handling reports belong in report sets? Always being run together?



What type of printers do you run Material Handling reports (including checks, purchase orders etc.) on? Where are they located?


Do you run Material Handling reports for different companies or cost centers?


What business performance statistics do you monitor for Quality Management?


What are your Quality Management reporting requirements with respect to functional vs. foreign currencies?


What are your Quality Management reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Quality Management reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Quality Management reporting requirement that your current set of reports does not meet?


Are Quality Management reports standard across multiple Sets of Books, for example, subsidiaries?


Are Quality Management reports standard across multiple levels within a Set of Books, i e., divisions?


What account codes and/or descriptions are required on Quality Management reports?


Do you provide a "key" of content/information somewhere on the Quality Management report?


What Quality Management reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any Quality Management report?



Is the process to update a Quality Management report’s distribution list documented?


How long does it take to update a Quality Management report’s distribution list?


How long should it take to update a Quality Management report’s distribution list?


Who performs the tasks associated with updating a Quality Management report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Quality Management reports?


Do some of these Quality Management reports belong in report sets? Always being run together?



What type of printers do you run Quality Management reports (including checks, purchase orders etc.) on? Where are they located?


Do you run Quality Management reports for different companies or cost centers?


What business performance statistics do you monitor for Inventory Accuracy?


What are your Inventory Accuracy reporting requirements with respect to functional vs. foreign currencies?


What are your Inventory Accuracy reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Inventory Accuracy reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Inventory Accuracy reporting requirement that your current set of reports does not meet?


Are Inventory Accuracy reports standard across multiple Sets of Books, for example, subsidiaries?

E1









(FM) Financial Management Manage Reporting ALL ReportingWho receives a copy of the Inventory Accuracy reports?


(FM) Financial Management Manage Reporting ALL ReportingHow do you update a Inventory Accuracy report’s distribution list?







(FM) Financial Management Manage Reporting ALL ReportingDo the separate business units run their own Inventory Accuracy reports?



(FM) Financial Management Manage Reporting ALL ReportingWhat business performance statistics do you monitor for Costing?







(FM) Financial Management Manage Reporting ALL ReportingWhat account codes and/or descriptions are required on Costing reports?



(FM) Financial Management Manage Reporting ALL ReportingWho receives a copy of the Costing reports?


(FM) Financial Management Manage Reporting ALL ReportingHow do you update a Costing report’s distribution list?

(FM) Financial Management Manage Reporting ALL ReportingIs the process to update a Costing report’s distribution list documented?

(FM) Financial Management Manage Reporting ALL ReportingHow long does it take to update a Costing report’s distribution list?

(FM) Financial Management Manage Reporting ALL ReportingHow long should it take to update a Costing report’s distribution list?




(FM) Financial Management Manage Reporting ALL ReportingDo the separate business units run their own Costing reports?


(FM) Financial Management Manage Reporting ALL ReportingDo you run Costing reports for different companies or cost centers?



Are Inventory Accuracy reports standard across multiple levels within a Set of Books, i e., divisions?


What account codes and/or descriptions are required on Inventory Accuracy reports?


Do you provide a "key" of content/information somewhere on the Inventory Accuracy report?


What Inventory Accuracy reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any Inventory Accuracy report?



Is the process to update a Inventory Accuracy report’s distribution list documented?


How long does it take to update a Inventory Accuracy report’s distribution list?


How long should it take to update a Inventory Accuracy report’s distribution list?


Who performs the tasks associated with updating a Inventory Accuracy report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Inventory Accuracy reports?


Do some of these Inventory Accuracy reports belong in report sets? Always being run together?



What type of printers do you run Inventory Accuracy reports (including checks, purchase orders etc.) on? Where are they located?


Do you run Inventory Accuracy reports for different companies or cost centers?



What are your Costing reporting requirements with respect to functional vs. foreign currencies?


What are your Costing reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Costing reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Costing reporting requirement that your current set of reports does not meet?


Are Costing reports standard across multiple Sets of Books, for example, subsidiaries?


Are Costing reports standard across multiple levels within a Set of Books, i.e., divisions?



Do you provide a "key" of content/information somewhere on the Costing report?


What Costing reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any Costing report?






Who performs the tasks associated with updating a Costing report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Costing reports?


Do some of these Costing reports belong in report sets? Always being run together?



What type of printers do you run Costing reports (including checks, purchase orders etc.) on? Where are they located?



What business performance statistics do you monitor for New Product Introduction?

E1














(FM) Financial Management Manage Reporting ALL ReportingWho receives a copy of the New Product Introduction reports?


(FM) Financial Management Manage Reporting ALL ReportingHow do you update a New Product Introduction report’s distribution list?



















(FM) Financial Management Manage Reporting ALL ReportingWho receives a copy of the Order Placement reports?


(FM) Financial Management Manage Reporting ALL ReportingHow do you update a Order Placement report’s distribution list?


(FM) Financial Management Manage Reporting ALL ReportingHow long does it take to update a Order Placement report’s distribution list?




What are your New Product Introduction reporting requirements with respect to functional vs. foreign currencies?


What are your New Product Introduction reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your New Product Introduction reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any New Product Introduction reporting requirement that your current set of reports does not meet?


Are New Product Introduction reports standard across multiple Sets of Books, for example, subsidiaries?


Are New Product Introduction reports standard across multiple levels within a Set of Books, I e., divisions?


What account codes and/or descriptions are required on New Product Introduction reports?


Do you provide a "key" of content/information somewhere on the New Product Introduction report?


What New Product Introduction reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any New Product Introduction report?



Is the process to update a New Product Introduction report’s distribution list documented?


How long does it take to update a New Product Introduction report’s distribution list?


How long should it take to update a New Product Introduction report’s distribution list?


Who performs the tasks associated with updating a New Product Introduction report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for New Product Introduction reports?


Do some of these New Product Introduction reports belong in report sets? Always being run together?


Do the separate business units run their own New Product Introduction reports?


What type of printers do you run New Product Introduction reports (including checks, purchase orders etc.) on? Where are they located?


Do you run New Product Introduction reports for different companies or cost centers?


What are your Order Placement reporting requirements with respect to functional vs. foreign currencies?


What are your Order Placement reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Order Placement reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Order Placement reporting requirement that your current set of reports does not meet?


Are Order Placement reports standard across multiple Sets of Books, for example, subsidiaries?


Are Order Placement reports standard across multiple levels within a Set of Books, i e., divisions?


What account codes and/or descriptions are required on Order Placement reports?


Do you provide a "key" of content/information somewhere on the Order Placement report?


What Order Placement reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any Order Placement report?



Is the process to update a Order Placement report’s distribution list documented?



How long should it take to update a Order Placement report’s distribution list?


Who performs the tasks associated with updating a Order Placement report’s distribution list?

E1







(FM) Financial Management Manage Reporting ALL ReportingDo the separate business units run their own Order Placement reports?



(FM) Financial Management Manage Reporting ALL ReportingWhat business performance statistics do you monitor for Order Fulfillment?










(FM) Financial Management Manage Reporting ALL ReportingWho receives a copy of the Order Fulfillment reports?


(FM) Financial Management Manage Reporting ALL ReportingHow do you update a Order Fulfillment report’s distribution list?


(FM) Financial Management Manage Reporting ALL ReportingHow long does it take to update a Order Fulfillment report’s distribution list?





(FM) Financial Management Manage Reporting ALL ReportingDo the separate business units run their own Order Fulfillment reports?


(FM) Financial Management Manage Reporting ALL ReportingDo you run Order Fulfillment reports for different companies or cost centers?











(FM) Financial Management Manage Reporting ALL ReportingWho receives a copy of the Customer Returns reports?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Order Placement reports?


Do some of these Order Placement reports belong in report sets? Always being run together?



What type of printers do you run Order Placement reports (including checks, purchase orders etc.) on? Where are they located?


Do you run Order Placement reports for different companies or cost centers?



What are your Order Fulfillment reporting requirements with respect to functional vs. foreign currencies?


What are your Order Fulfillment reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Order Fulfillment reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Order Fulfillment reporting requirement that your current set of reports does not meet?


Are Order Fulfillment reports standard across multiple Sets of Books, for example, subsidiaries?


Are Order Fulfillment reports standard across multiple levels within a Set of Books, I e., divisions?


What account codes and/or descriptions are required on Order Fulfillment reports?


Do you provide a "key" of content/information somewhere on the Order Fulfillment report?


What Order Fulfillment reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any Order Fulfillment report?



Is the process to update a Order Fulfillment report’s distribution list documented?



How long should it take to update a Order Fulfillment report’s distribution list?


Who performs the tasks associated with updating a Order Fulfillment report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Order Fulfillment reports?


Do some of these Order Fulfillment reports belong in report sets? Always being run together?



What type of printers do you run Order Fulfillment reports (including checks, purchase orders etc.) on? Where are they located?



What business performance statistics do you monitor for Customer Returns ?


What are your Customer Returns reporting requirements with respect to functional vs. foreign currencies?


What are your Customer Returns reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Customer Returns reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Customer Returns reporting requirement that your current set of reports does not meet?


Are Customer Returns reports standard across multiple Sets of Books, for example, subsidiaries?


Are Customer Returns reports standard across multiple levels within a Set of Books, i e., divisions?


What account codes and/or descriptions are required on Customer Returns reports?


Do you provide a "key" of content/information somewhere on the Customer Returns report?


What Customer Returns reports are grouped together on a regular basis and printed in one print run?


E1






(FM) Financial Management Manage Reporting ALL ReportingHow do you update a Customer Returns report’s distribution list?







(FM) Financial Management Manage Reporting ALL ReportingDo the separate business units run their own Customer Returns reports?













(FM) Financial Management Manage Reporting ALL ReportingWho receives a copy of the Sales and Marketing reports?


(FM) Financial Management Manage Reporting ALL ReportingHow do you update a Sales and Marketing report’s distribution list?







(FM) Financial Management Manage Reporting ALL ReportingDo the separate business units run their own Sales and Marketing reports?






(FM) Financial Management Manage Reporting ALL ReportingWho needs to be able to run reports?


What is the criteria for determining who should receive a copy of any Customer Returns report?



Is the process to update a Customer Returns report’s distribution list documented?


How long does it take to update a Customer Returns report’s distribution list?


How long should it take to update a Customer Returns report’s distribution list?


Who performs the tasks associated with updating a Customer Returns report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Customer Returns reports?


Do some of these Customer Returns reports belong in report sets? Always being run together?



What type of printers do you run Customer Returns reports (including checks, purchase orders etc.) on? Where are they located?


Do you run Customer Returns reports for different companies or cost centers?


What business performance statistics do you monitor for Sales and Marketing?


What are your Sales and Marketing reporting requirements with respect to functional vs. foreign currencies?


What are your Sales and Marketing reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Sales and Marketing reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Sales and Marketing reporting requirement that your current set of reports does not meet?


Are Sales and Marketing reports standard across multiple Sets of Books, for example, subsidiaries?


Are Sales and Marketing reports standard across multiple levels within a Set of Books, i e., divisions?


What account codes and/or descriptions are required on Sales and Marketing reports?


Do you provide a "key" of content/information somewhere on the Sales and Marketing report?


What Sales and Marketing reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any Sales and Marketing report?



Is the process to update a Sales and Marketing report’s distribution list documented?


How long does it take to update a Sales and Marketing report’s distribution list?


How long should it take to update a Sales and Marketing report’s distribution list?


Who performs the tasks associated with updating a Sales and Marketing report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Sales and Marketing reports?


Do some of these Sales and Marketing reports belong in report sets? Always being run together?



What type of printers do you run Sales and Marketing reports (including checks, purchase orders etc.) on? Where are they located?


Do you run Sales and Marketing reports for different companies or cost centers?


What reports do you currently use to meet your sales and marketing requirements? Provide examples of each. Include source, user, frequency, number of copies, level of importance.


Is there any sales and marketing reporting requirement that your current set of reports does not meet?


What sales and marketing reports are grouped together on a regular basis and printed in one run?


E1





(FM) Financial Management Manage Reporting ALL ReportingWho receives a copy of the sales and marketing reports?


(FM) Financial Management Manage Reporting ALL ReportingHow do you update a sales and marketing report distribution list?


(FM) Financial Management Manage Reporting ALL ReportingDo the separate business units own their own sales and marketing reports?



(FM) Financial Management Manage Reporting ALL ReportingWho is currently responsible for creating/changing reports?

(FM) Financial Management Manage Reporting ALL ReportingDo you have tools to do on-demand reports or queries?

(FM) Financial Management Manage Reporting PA ReportingWhat business performance statistics do you monitor for Projects?

(FM) Financial Management Manage Reporting PA Reporting






(FM) Financial Management Manage Reporting PA ReportingWhat account codes and/or descriptions are required on Projects reports?


(FM) Financial Management Manage Reporting PA ReportingWho receives a copy of the Projects reports?


(FM) Financial Management Manage Reporting PA ReportingHow do you update a Projects report’s distribution list?

(FM) Financial Management Manage Reporting PA ReportingIs the process to update a Projects report’s distribution list documented?

(FM) Financial Management Manage Reporting PA ReportingHow long does it take to update a Projects report’s distribution list?

(FM) Financial Management Manage Reporting PA ReportingHow long should it take to update a Projects report’s distribution list?



(FM) Financial Management Manage Reporting PA ReportingDo the separate business units run their own Projects reports?


(FM) Financial Management Manage Reporting PA ReportingDo you run Projects reports for different companies or cost centers?

(FM) Financial Management Manage Reporting PA ReportingHow often are project performance reports generated?

(FM) Financial Management Manage Reporting PA ReportingDo you do commitment reporting?

(FM) Financial Management Manage Reporting PA ReportingPlease provide a sample commitment report.

(FM) Financial Management Manage Reporting PA ReportingAre burdens separated out for reporting?

(FM) Financial Management Manage Reporting PA ReportingPlease provide samples of your major reports.

(FM) Financial Management Manage Reporting PA ReportingHow are reports distributed?

(FM) Financial Management Manage Reporting PA ReportingWhat reporting is done against contracts?

(FM) Financial Management Not identified AP Reporting

(FM) Financial Management Not identified AP ReportingAre reports grouped for processing purposes?

(FM) Financial Management Not identified AP ReportingAre there any requirements that your current set of reports does not meet?



What is the criteria for who should receive a copy of a sales and marketing report?



Is there any requirement for on-line distribution and/or remote location printing for sales and marketing reports?



What type of printers do you run sales and marketing reports on? Where are they located?


Do you run sales and marketing reports for different companies or cost centers?





What are your Projects reporting requirements with respect to functional vs. foreign currencies?


What are your Projects reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Projects reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Projects reporting requirement that your current set of reports does not meet?


Are Projects reports standard across multiple Sets of Books, for example, subsidiaries?


Are Projects reports standard across multiple levels within a Set of Books, i e., divisions?



Do you provide a "key" of content/information somewhere on the Projects report?



What is the criteria for determining who should receive a copy of any Projects report?






Who performs the tasks associated with updating a Projects report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Projects reports?



What type of printers do you run Projects reports (including checks, purchase orders etc.) on? Where are they located?










What reports do you currently generate to meet your Invoice and Disbursement reporting requirements? Provide samples, including frequency and distribution list.



E1





(FM) Financial Management Not identified AP ReportingAre AP processing statistics maintained and/or reviewed?

(FM) Financial Management Not identified AP ReportingAre there requirements for on-line distribution or remote location printing?

(FM) Financial Management Not identified AP, GL, PA OtherDo you allocate or attribute overhead costs to projects?

(FM) Financial Management Not identified PA Other

(FM) Financial Management Not identified GL MaintenanceHow do you maintain your Financial Reporting data?

(FM) Financial Management Not identified GL MaintenanceHow do you audit your Financial Reporting data?

(FM) Financial Management Not identified GL Other



(FM) Financial Management Not identified COST, INV GroupingHow do you track cost on miscellaneous transactions?

(FM) Financial Management Not identified GL, PADo you monitor profitability/analysis by Project Type?

(FM) Financial Management Not identified GL, PA

(FM) Financial Management Not identified GL, PADo you monitor profitability/analysis by Business Line or Function

(FM) Financial Management Not identified GL, PADo you monitor profitability/analysis by Skill/Job?

(FM) Financial Management Not identified GL, PADo you monitor profitability/analysis by Revenue Category?

(FM) Financial Management Not identified GL, PADo you monitor profitability/analysis by Activity?

(FM) Financial Management Not identified PA, GL, HRDo you monitor profitability/analysis by Employee?

(FM) Financial Management Not identified PA, HR

(FM) Financial Management Not identified GL, PA

(FM) Financial Management Not identified GL, PAIs "activity-based costing" an issue that is important to your company?

(FM) Financial Management Not identified GL, PADo you monitor profitability/analysis by Industry/Market Sector?

(FM) Financial Management Not identified GL, PADo you monitor profitability/analysis by Customer/Customer Type?

(FM) Financial Management Not identified PAHow many projects do you plan to monitor?

(FM) Financial Management Not identified PA

(FM) Financial Management Not identified PA Project TrackingWhat type of customer contracts do you track?

(FM) Financial Management Treasury Manage Cash TR Reporting


(FM) Financial Management Treasury Manage Cash TR ReportingHow often do you run these reports?

(FM) Financial Management Treasury Manage Cash TR ReportingWhat are your reporting requirements with respect to account analysis?

(FM) Financial Management Treasury Manage Cash TR ReportingDo the separate business units run their own reports?


(FM) Financial Management Treasury Manage Cash TR ReportingWhat account codes and/or descriptions are required on treasury reports?

(FM) Financial Management Treasury Manage Cash TR ReportingWhat your audit requirements?

(FM) Financial Management Treasury Manage Cash TR ReportingWhat types of audit reports do you use?

(FM) Financial Management Treasury Manage Cash TR RelationshipsHow many financial institutions does your company have relationships with?

(FM) Financial Management Treasury Manage Cash TR Relationships


(FM) Financial Management Treasury Manage Cash TR Cash ManagementExplain your company's cash management process

(FM) Financial Management Treasury Manage Cash TR Cash Management






Explain the technique(s) to allocate or attribute overhead costs to projects (burdening rates, cost multipliers, etc.) that you use.




Which operations/processes do you want to streamline for Financial Reporting?


Which operations/processes do you want to eliminate for Financial Reporting?


Are there any time-intensive Financial Reporting operations/processes that need to be addressed?






Do you monitor profitability/analysis by Organization (cost center, division, region)?













Do you track Employee Utilization, i. e., billable versus non-billable, costs versus revenues?



Do you use projects to track Overhead activities and/or Product Development efforts?











How many different project budget variables (total cost, labor hours, etc.) do you track when monitoring project performance?


What are your treasury reporting requirements with respect to functional vs. foreign currencies?

What types of reports does your current system provide to help you review and analyze your treasury activity?

Is there any treasury reporting requirement that your current set of reports does not meet?

What is your company's relationship management strategy? Are there processes currently used to manage these relationships?

What are your major audit and control issues with managing your financial institution relationships?

Is your company currently using any cash management tools? Which ones and how are they used?

Who are the key players (besides the cash manager) involved in the cash management function and what are their responsibilities?

E1





(FM) Financial Management Treasury Manage Cash TR Cash ManagementWhat are the key issues in the current cash management environment?


(FM) Financial Management Treasury Manage Cash TR Cash ManagementHow do make adjustments to reflect any bank errors?

(FM) Financial Management Treasury Manage Cash TR Cash ManagementHow is cash forecasted?

(FM) Financial Management Treasury Manage Cash TR Cash ManagementHow are bank statements reconciled?

(FM) Financial Management Treasury Manage Cash TR Cash ManagementHow are daily balances of funds reconciled?

(FM) Financial Management Treasury Manage Cash TR Cash ManagementDo you have a documented Corporate Investment policy?



(FM) Financial Management Treasury Manage Cash TR Transactions


(FM) Financial Management Treasury Manage Cash TR TransactionsWhat are the different types of money market transactions used?

(FM) Financial Management Treasury Manage Cash TR TransactionsWhat is the current accuracy of your treasury information?


(FM) Financial Management Treasury Manage Cash TR TransactionsWill you use legacy systems to feed information to Treasury?



(FM) Financial Management Treasury Manage Cash TR TransactionsDo you use templates for repetitive tasks?

(FM) Financial Management Treasury Manage Cash GL, TR PostingsHow are adjustments to closed periods handled?

(FM) Financial Management Treasury Manage Cash GL, TR PostingsHow often do you post to the General Ledger?

(FM) Financial Management Treasury Manage Cash GL, TR PostingsDo you post summary or detail information?


(FM) Financial Management Treasury Manage Cash CM ForecastingAre you satisfied with the accuracy of your short term cash forecasting?

(FM) Financial Management Treasury Manage Cash CM ForecastingCan you generate cash forecasts for specific projects?

(FM) Financial Management Treasury Manage Cash CM Forecasting

(FM) Financial Management Treasury Manage Cash CM ForecastingCan you generate a forecast for a project in any currency?



(FM) Financial Management Treasury Manage Cash CM ForecastingAre you satisfied with the quality of your cash forecasts?

(FM) Financial Management Treasury Manage Cash CM ForecastingWhat are the major steps involved in your forecasting process?

(FM) Financial Management Treasury Manage Cash CM ForecastingWhat is your criteria for selecting a forecasting method?

(FM) Financial Management Treasury Manage Cash CM ForecastingHow do you validate your forecasts?


(FM) Financial Management Treasury Manage Cash CM ReconciliationHow are bank statements reconciled with your current system?

(FM) Financial Management Treasury Manage Cash CM ReconciliationIs there a need to automate your bank account reconciliation process?

(FM) Financial Management Treasury Manage Cash CM ReconciliationDo you have documentation of your bank statement reconciliation process?

(FM) Financial Management Treasury Manage Cash CM Reconciliation


How do you monitor your cash position with actual or projected opening balances?

Is in-house banking used in your company? Do you have documented processes/procedures?

What treasury workstation are you currently using? What features of the treasury workstation do you use? Are you satisfied with its performance?

What types of transaction can be initiated through your treasury workstation?

What are the different types of foreign exchange transactions you currently have set up in your system?

What are the types of internal data exchanged between the treasury area and other areas of the company?

Do you have security requirements on who can enter data for treasury functions? (e.g. by company? by cost center?)

Who can enter data in different companies/cost centers? Do you have documentation on your current system's security requirements?

What processes are set up to ensure compliance with standards and regulations from FASB and SEC?

With your current system, can you analyze the liquidity of a project by forecasting expected cashflows from various source types?

Can you produce a forecast of expected cashflows based on sales opportunities?

With your current system, can you produce a forecast of expected cashflows from foreign exchange, money market, and exposure transactions?

With your current system, can you define reusable templates to easily generate cash forecasts?

Does your current system integrate with your payroll system to automatically or manually reconcile bank statements to payroll payments?

Are bank accounts reconciled and independently reviewed on a regular basis?

E1





(FM) Financial Management Treasury Manage Cash CM ReconciliationHow are voided and reversed transactions reconciled?


(FM) Financial Management Treasury Manage Cash CM OperationsDo you have documentation of your cash management process?

(FM) Financial Management Treasury Manage Cash CM OperationsPlease explain any initiatives to automate cash management.

(FM) Financial Management Treasury Manage Cash CM OperationsWhat are your major objectives for cash management?

(FM) Financial Management Treasury Manage Cash CM Operations




(FM) Financial Management Treasury Manage Cash CM OperationsWhat are your cash management functions and responsibilities?

(FM) Financial Management Treasury Manage Cash CM OperationsWhat is your cash conversion cycle?

(FM) Financial Management Treasury Manage Cash CM OperationsWhat methods do you use to report cash balances?

(FM) Financial Management Treasury Manage Cash CM OperationsWhat are the typical tasks your cash manager performs on a daily basis?


(FM) Financial Management Treasury Manage Cash CM OperationsWhat are the sources of current-day information for the cash manager?

(FM) Financial Management Treasury Manage Cash CM OperationsHow are excess cash balances handled?

(FM) Financial Management Treasury Manage Cash CM OperationsHow easy is it to identify your foreign currency exposure?

(FM) Financial Management Treasury Manage Cash CM OperationsCould you view your current cash position at any time?


(FM) Financial Management Treasury Manage Cash CM OperationsDoes a cash management operations policy manual exist? Is it current?

(FM) Financial Management Treasury Manage Cash CM OperationsIs it adequate for the purposes of policy control?

(FM) Financial Management Treasury Manage Cash CM OperationsIs the cash projection integrated in the overall business plan?







(FM) Financial Management Treasury Manage Cash CM OperationsHow many bank relationships do you currently have?


(FM) Financial Management Treasury Manage Cash CM OperationsIs in-house banking currently being used in your current system?


(FM) Financial Management Treasury Manage Cash CM OperationsDoes the company needlessly keep too many bank accounts?


(FM) Financial Management Treasury Manage Cash CM, GL Accounting PeriodsHow do you close an accounting period for cash management?

(FM) Financial Management Treasury Manage Cash CM, GL Accounting Periods

(FM) Financial Management Treasury Manage Cash CM, GL Accounting PeriodsHow long does it take to close an accounting period for cash management?

(FM) Financial Management Treasury Manage Cash CM, GL Accounting PeriodsHow are adjustments to close periods for cash management handled?

(FM) Financial Management Treasury Manage Cash CM, GL Accounting PeriodsHow do you open an accounting period for cash management?

How do reconcile your general ledger cash account to your bank statement balance?

Are you currently using cash management tools? Which ones? Are you satisfied with their performance?

What is the relationship between your company's operating cycle and your cash flow timeline?

What are your corporate financial decisions that are greatly impacted by cash management?

Who are the key players (besides the cash manager) involved in the finance function?

What are the types of internal data exchanged between the cash management area and other areas of the company?

Does management stress the importance of internal control and compliance with procedures?

Does your current system allow you to integrate with external systems giving you timely access to global cash information via the corporate intranet?

Do you have a documented cash investment policy which has been reviewed and approved by management?

Which operations/processes do you want to streamline for cash management?

Which operations/processes do you want to eliminate for cash management?

Are there any time-intensive cash management operations/processes that need to be addressed?

Is electronic payments authorization utilized with your current system? If so, do you have documentation of this process?

Do you have a process for managing these relationship? If so, is it documented?

Do you have a process for managing in-house banking? If so, is it documented?

Does the company's bank negotiating position suffer from poor banking relationships?

Is the schedule to close an accounting period for cash management documented?

E1







(FM) Financial Management Treasury Manage Cash CM Reporting





(FM) Financial Management Treasury Manage Cash CM ReportingDo the separate business units run their own cash management reports?

(FM) Financial Management Treasury Manage Cash CM ReportingDo you do multi-bank reporting?

(FM) Financial Management Treasury Manage Cash CM PerformanceDo you use financial ratios?

(FM) Financial Management Treasury Manage Cash CM Performance

(FM) Financial Management Treasury Manage Cash CM Security

(FM) Financial Management Treasury Manage Cash CM Security

(FM) Financial Management Treasury Manage Currency & Interest Risk GL, TR CurrencyDo you use multiple currencies in your business?

(FM) Financial Management Treasury Manage Currency & Interest Risk GL, TR CurrencyHow many currencies do you use and what are they?

(FM) Financial Management Treasury Manage Currency & Interest Risk GL, TR CurrencyWhat is your policy on changing currency rates?

(FM) Financial Management Treasury Manage Currency & Interest Risk GL, TR CurrencyWhat is the primary currency you use?

(FM) Financial Management Treasury Manage Currency & Interest Risk GL, TR CurrencyDo you enter data in multiple currencies?

(FM) Financial Management Treasury Manage Currency & Interest Risk TR CurrencyDo you do translations monthly into foreign currencies?

(FM) Financial Management Treasury Manage Currency & Interest Risk TR Currency



(FM) Financial Management Treasury Manage Currency & Interest Risk TR Risk Management




(FM) Financial Management Treasury Manage Currency & Interest Risk TR Risk ManagementIs FX (FOREIGN EXCHANGE) Trading and Risk Management centralized?


(FM) Financial Management Treasury Manage Currency & Interest Risk TR Risk ManagementHow do you manage forecast errors?




(FM) Financial Management Treasury Manage Currency & Interest Risk TR Risk ManagementDo you have a documented FX (FOREIGN EXCHANGE) policy?


(FM) Financial Management Treasury Manage Currency & Interest Risk TR Risk ManagementDo you use derivatives? (If yes, please elaborate on the instruments used)

(FM) Financial Management Treasury Manage Currency & Interest Risk TR Risk ManagementWhat is your limits policy?

(FM) Financial Management Treasury Not identified TR Operations


Is the schedule to open an accounting period for cash management documented?

Who performs the tasks associated with opening or closing an accounting period for cash management?

What are your cash management reporting requirements with respect to functional vs. foreign currencies?

What are your cash management reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet you cash management reporting requirements?

Provide examples of each. Include source (could be manual), user, frequency, number of copies.

Is there any cash management reporting requirement that your current set of reports does not meet?

Are your cash management reports standard across different divisions/subsidiaries?

What business performance statistics do you monitor for cash management?

Do you have documentation on your current system security requirements for cash management?

Do you have security requirements on who can enter data for cash management?

Do you perform re-valuation of assets and liabilities on a regular basis? When?

Do you perform consolidation between various businesses that use different currencies?

Do you perform special reviews or audits for foreign currency accounts? Provide examples of each. Include source (could be manual), user, frequency, number of copies.

Explain your risk management process. Do you have a documented Risk Management policy?

Which of the company's business operations can be re-engineered to reduce FX (Foreign Exchange) risks?

Are the company's risk management procedures adequate and consistent worldwide?

Are existing systems and reporting procedures adequate for the company's current level of FX (FOREIGN EXCHANGE) risk and exposures?

What are the hedging objectives of the company? What are your current hedging practices?

What performance benchmarks are used to measure hedging effectiveness?

How do you manage your exposures positions (i.e.. interest rate and foreign exchange exposures)?

Is there a process used between operating units for reporting exposures and hedging them?

Do you use negotiable instruments? (If yes, please elaborate on the instruments used)

Which operations/processes do you want to eliminate in your treasury operations?

Are there any time-intensive treasury operations/processes that need to be addressed?

E1





(FM) Financial Management Treasury Not identified TR OperationsDo you have documentation of your treasury processes?

(FM) Financial Management Treasury Not identified TR OperationsExplain how your cost centers or departments are organized?


(FM) Financial Management Treasury Not identified GL, TR SetupDefine your accounting period types and accounting calendar types?

(FM) Financial Management Treasury Not identified GL, TR SetupWhat are the legal entities for your company?

(FM) Financial Management Treasury Not identified TR Setup

(FM) Financial Management Treasury Not identified TR SetupHow many exposure types are used? What are they?

General Not identified Not identified Not module specific BusinessWhat type of industry are you in?

General Not identified Not identified Not module specific BusinessWhat products and services do you provide?

General Not identified Not identified Not module specific BusinessNumber of employees?

General Not identified Not identified Not module specific BusinessDescribe/share your Corporate/Organizational Vision Statement.

General Not identified Not identified Not module specific BusinessDescribe/share your Departmental/Divisional mission Statement.

General Not identified Not identified Not module specific BusinessWhich of these business areas and/or operations are highest priority?

General Not identified Not identified Not module specific BusinessWhich of these business areas and/or operations are medium priority?

General Not identified Not identified Not module specific BusinessDo all the cost centers have assets?

General Not identified Not identified Not module specific BusinessWhat is your organizational structure?

General Not identified Not identified Not module specific Business

General Not identified Not identified Not module specific BusinessDo all the locations have the same chart of accounts?

General Not identified Not identified Not module specific BusinessDo all the locations have the same calendar?


General Not identified Not identified Not module specific BusinessDo you have more than one legal entity within the same set of Books


General not identified not identified Not module specific BusinessWhat business areas and/or operations are targeted for improvement?

General not identified not identified Not module specific BusinessWhich of these business areas and/or operations are low priority?

General not identified not identified Not module specific Business

General not identified not identified Not module specific BusinessHow many businesses are in your company?

General not identified not identified Not module specific BusinessWhat is the structure or relationships of these businesses?

General not identified not identified Not module specific BusinessDo all the businesses have assets?

General not identified not identified Not module specific BusinessDo all the cost centers have assets?

General not identified not identified Not module specific BusinessWhat is your accounting calendar?

General not identified not identified Not module specific Business

General not identified not identified Not module specific BusinessWhat information is shared across different businesses?

General not identified not identified Not module specific BusinessDo you use more than one Set of Books? If so what are they?

General not identified not identified Not module specific ReportingWhat across business reporting is currently performed?

General not identified not identified ALL Period Close How do you close an accounting period for Quality Management?

General Not identified Not identified Not module specific BusinessWhat is your company's short term and long term strategy?

General Not identified Not identified Not module specific BusinessIs there an electronic commerce strategy for your company?

General Not identified Not identified Not module specific BusinessWhat are the major electronic commerce projects in your company?



What business performance statistics do you monitor in your treasury operations?

How many deal types and product types do you use? Please explain the nature of each.

How many sites are these companies located? What are these sites? Where are these sites located ?

Do all the locations have the same functional currency? If not what are they?

Are there any processes that should be changed, streamlined or eliminated?

Can you provide a systems flow diagram of connectivity between your core business applications?

Which business functions are performed centrally, which business functions are decentralized ?

How the electronic commerce projects changed your companies business model?

What are the forces fueling the electronic commerce projects in your company?

E1







General Not identified Not identified Not module specific BusinessHow do you support managerial decision making with electronic commerce?


General Not identified Not identified Not module specific BusinessWhat ratio of your business documents EDI?

General Not identified Not identified Not module specific BusinessWhat is your current application architecture?

General Not identified Not identified Not module specific BusinessWhat is your current technical architecture?

General Not identified Not identified Not module specific BusinessWhat is your main information architecture?


General Not identified Not identified Not module specific BusinessHow do you design, manage sales territories?



General Not identified Not identified Not module specific BusinessHow do you merge, clean and maintain mailing lists?

General Not identified Not identified Not module specific BusinessHow do you track and forward sales leads?


General Not identified Not identified Not module specific BusinessHow do your sales people plan and report sales calls, report of expenses?

General Not identified Not identified Not module specific BusinessWhat are the product items will you be selling from your Internet Store?

General Not identified Not identified Not module specific BusinessAre all product item attributes defined?

General Not identified Not identified Not module specific BusinessAre all product items priced?

General Not identified Not identified Not module specific BusinessHow product items will be loaded into the Internet Store?



General Not identified Not identified Not module specific BusinessDo you use different price categories for your customers in your business?

General Not identified Not identified Not module specific BusinessDo you use different currencies for your price categories?



General Not identified Not identified Not module specific BusinessDo you integrate your internet store sales to customer service operations?





General Not identified Not identified Not module specific BusinessDo you sell downloadable soft goods at your internet store?

General Not identified Not identified Not module specific BusinessHow do you create context sensitive advertisement in your business?

General Not identified Not identified Not module specific BusinessHow do you manage shipping and handling your orders in your business?

General Not identified Not identified Not module specific BusinessHow do you secure transactions with your customers on the Internet?


General Not identified Not identified Not module specific BusinessHow do you process customer orders? Manually or automatically?

General Not identified Not identified Not module specific BusinessWhat constraints (time, data, etc.) you have on processing orders?

General Not identified Not identified Not module specific BusinessHow do you handle returns?

How have you changed customer side, supplier side and inside your organization with electronic commerce?

Are most of your electronic commerce projects, systems and business models on the business-to-business segment or the business-to-consumer segment?

If you have an EDI system what business documents do you use? For example, Invoice, PO, ASN(Advance Ship Notice)

How do you manage demand creation, processing responses and target qualified prospects?

Is the loop between sales, customer service and the customer is closed in your company?

How do you develop incentive compensation solutions for various selling channels?

Can your managers track market activity through pipeline versus forecast reporting?

What are the implications of objects contained within other objects versus objects being loosely related to other objects?

Do you need different account categories then the defaults "ACCOUNT" & "WALKIN"?

Do you use different price types such as "Regular" and "SALE" in your business?

What types of media content do you use for your products to sell? For example, Video, Audio, Picture

How do you share customer account information with your internet store sales?

How do you process orders taken from your internet store with your ERP Order Entry module?

How do you provide ATP ( Available-to-Promise) information for your Internet Store sales?

Do you provide multiple payment services for your customers to choose from at your Internet Store?

How do you manage customer accounts? For example, registration, maintenance and approval.

E1





General Not identified Not identified Not module specific BusinessHow do you handle product availability?

General Not identified Not identified Not module specific BusinessHow do you handle exceptions for certain customers?

General Not identified Not identified Not module specific BusinessDoes your business drop-ship items?

General Not identified Not identified Not module specific BusinessDoes your business involve configurable items?

General Not identified Not identified Not module specific BusinessHow do you price configurable items?

General Not identified Not identified Not module specific BusinessWhat about product substitutes, links, and recommendations?

General Not identified Not identified Not module specific BusinessDo you do business with government? For example, government contracts?


General Not identified Not identified Not module specific BusinessHow do you record customer habits and preferences?

General Not identified Not identified Not module specific BusinessHow do you create personal views?

General Not identified Not identified Not module specific BusinessHow do you handle order and line cancellations?

General Not identified Not identified Not module specific BusinessDo you create items sold through Internet Store in the ERP Applications?

General Not identified Not identified Not module specific BusinessDo you use coupons in your Internet Store?






General Not identified Not identified Not module specific BusinessHow do you handle payments in your business?




General Not identified Not identified Not module specific BusinessHow volatile is this volume?


General Not identified Not identified Not module specific BusinessDo you use multiple languages in your electronic commerce systems?



General Not identified Not identified Not module specific BusinessHow do you have handle recurring authorizations in your business?

General Not identified Not identified Not module specific BusinessHow do you handle installment payments in your business?

General Not identified Not identified Not module specific BusinessHow do you handle split shipments in your business?

General Not identified Not identified Not module specific BusinessAre all your electronic payment systems installed on the same machine?





General Not identified Not identified Not module specific BusinessHow do you handle Return/Credits in your internet payment systems?

General Not identified Not identified Not module specific BusinessDo you restrict Return/Credits to certain IP addresses?



General Not identified Not identified Not module specific BusinessIs Your Commerce Application an Oracle Application Server Cartridge?

What self-service inquiries you allow customers to view (order status, invoices, payments, etc.)

Do you need to migrate price lists that has attributes from your ERP to applications to your Internet Store?

Do you need to update customer name and number, e-mail information captured in your Internet Store?

What types of operations do your customers perform on the web when they buy goods?

How do you let your customers view items and categories they buy on the web?

Do you allow your customers to download data from your web site? If so in what formats?

What are the protocols you use in your business for electronic payments for credit cards?

What is your electronic payment system model is? For example, Host based or Terminal Based?

What is your transaction volume for credit card payments, credits, voids, etc. per day?

Who initiates the payment process for authorization and settlement in your business? Customer or Merchant?

How do you interact with your merchants related to payments in your business?

Are your electronic commerce applications entirely integrated with your electronic payment systems in your business?

Are all your electronic payment systems running behind the firewall in your business?

How does iPayment communicates with other payment systems in your business?

Do you use secure ICX to encrypt the information communicated between iPayment and other payment systems?

Do you use wallets and digital certificates in your internet payment systems?

Do you restrict operations to each merchant? For example, Invoice, Payment, etc.

Which payment system does the iPayment will interface to? For example, CyberCash, VeriFone, etc.

E1





General Not identified Not identified Not module specific BusinessWhat are your business rules for internet payment?

General Not identified Not identified Not module specific BusinessHow do you handle errors in your internet payment system?

General Not identified Not identified Not module specific BusinessDo you use Internet Computing Architecture in your business?


General Not identified Not identified Not module specific BusinessHow do you bill your clients?


General Not identified Not identified Not module specific BusinessHow long is your payment processing cycle?

General Not identified Not identified Not module specific BusinessHow do you resolve disputes in billing?



General Not identified Not identified Not module specific BusinessDo you use thin or thick consolidation?


General Not identified Not identified Not module specific BusinessDo you allow your customers to use autopayment?


General Not identified Not identified Not module specific BusinessAccepts bill data in a specified format, either custom or OFX.


General Not identified Not identified Not module specific BusinessHow do you perform new bill notifications in your business?.

General Not identified Not identified Not module specific BusinessDo you perform batch processing of data for bill presentment and payment?

General Not identified Not identified Not module specific BusinessHow do you audit bill presentment and payment transactions?


General Not identified Not identified Not module specific BusinessHow do you handle bill and payment disputes?

General Not identified Not identified Not module specific BusinessDo you allow your customers to use installment payments?


General Not identified Not identified Not module specific BusinessHow do you load data into your bill payment system?

General Not identified Not identified Not module specific BusinessHow do you process payments?

General Not identified Not identified Not module specific BusinessHow do you audit activities?

General Not identified Not identified Not module specific BusinessHow do you notify your customers for bill and payment status?

General Not identified Not identified Not module specific BusinessWhat are the notification types?

General Not identified Not identified Not module specific BusinessHow do you create, maintain and update customer profiles?

General Not identified Not identified Not module specific BusinessHow do you export bill data?

General Not identified Not identified Not module specific BusinessWhat type of payment methods do you accept?

General Not identified Not identified Not module specific BusinessWhat type of payment systems do you use?

General Not identified Not identified Not module specific BusinessWhat are the lead times for payment clearance?

General Not identified Not identified Not module specific BusinessHow do you handle holidays in your payment process?

General Not identified Not identified Not module specific BusinessDo you allow multiple payment methods and instruments?

General Not identified Not identified Not module specific BusinessHow do you register your customers for bill payment process?

General Not identified Not identified Not module specific BusinessHow do you handle biller groups?


General Not identified Not identified Not module specific BusinessHow do you process exceptions?

General Not identified Not identified Not module specific BusinessHow do you analyze payment performance and bill status in your business?

Do you have a distributed or central architecture for your internet payment system?

How long is the time between when a bill is available and it reaches the customer in your business?

What is your model of bill presentment and payment? For example, direct or consolidated?

Do you prefer full control over client's bill payment process or make the bill payment process more convenient for your clients?

Do you use cross selling and up selling in your bill presentment and payment process?

Do you prefer your customers have flexibility in how they view the presented bill?

How do you perform verifications and error checking for bill presentment and payment?

How do your customers view status information related to their bills and payments?

How do you present static or dynamic information related to a customers' bill?

Do you allow your customers to have a personal web experience for their bill payment process?

E1





General Not identified Not identified Not module specific BusinessWhat industry are you in?

General Not identified Not identified Not module specific BusinessWhat are the primary business functions of your company?

General Not identified Not identified Not module specific OperationsWhat challenges are you trying to overcome?



General Not identified Not identified Not module specific Operations

General Not identified Not identified Not module specific OperationsDescribe the outbound call flow(s).

General Not identified Not identified Operations

General Not identified Not identified Systems

General Not identified Not identified Not module specific OperationsHow many campaigns are run concurrently?

General Not identified Not identified Not module specific OperationsHow frequently are new campaigns introduced?

General Not identified Not identified Not module specific OperationsHow long do campaigns typically run?

General Not identified Not identified Not module specific SystemsCan inbound campaigns be identified by DNIS?

General Not identified Not identified Not module specific SystemsWhat database platform are you using or planning to use?

General Not identified Not identified Mobile Sales How many Field Sales Reps are there

General Not identified Not identified Mobile Field ServiceHow many Field Service Engineers are there

General Not identified Not identified MS + MFS Are the mobile users computer literate

General Not identified Not identified MS + MFS

General Not identified Not identified MS + MFS


General Not identified Not identified PBX Operations

General Not identified Not identified Not module specific ecommerceBased on your previous experience , what will be the load on the website

General Not identified Not identified Not module specific Systems

General Not identified Not identified Not module specific

General Not identified Not identified OTM Operations


General Not identified Not identified OperationsDefine the requirements for call and data transfer among agents.

General Not identified Not identified OTM, Connectors Systems

General Not identified Not identified Not module specific SystemsDescribe any current interaction center automation you may have.

General Not identified Not identified eMail Center Business



General Not identified Not identified Reporting

Describe existing reporting output used to manage the interaction center(s).

General Not identified Not identified OTM, IVR Integrator Operations

General Not identified Not identified Scripting Operations

General Not identified Not identified OTM Operations Describe skill based routing that is being used.

General Not identified Not identified Business


What is the primary business driver (increase market share, increase efficiency, cut operating costs, improve customer service, or other)

What is the primary business function of the call center (list all if more than one)?

Describe the call center operation including number of agents, shifts, and hours.

Call Center Intelligence

Provide the actual Average Talk Time statistics for each call type and the goals.

Oracle Call Blending

For outbound dialing, provide call blending vendor and version (if applicable) or plans to implement.

What telecoms / networking technology is planned for use with the mobile users

Do mobile users have to be updated in real time, if not how will replication be handled

Agent and Admin workstations.

Agent and Administrator workstation host files will need an entry for the OTM server unless the workstation has access to the server portion of the network.

As a contingency, OTM route points must have a default route that will occur if the automated routing is down. Define the default and the elapsed time before it executes.

Can inbound campaigns be identified by DNIS and how many unique DNIS do you have?

Systems & Operations

Define any feedback requirements from the interaction center to other systems and if necessary, is it by campaign, by customer, or some other element?

Define any service level differentiators among customers from highest to lowest.

Define the agent skill categories and specific skills that are in use or you would like to use for call routing decisions.

Business Application, OTM

Describe any CTI middleware that is in place including vendor, version, hardware, and application.

Describe any current or planned acceptance of eMail as part of the interaction center operation.

Describe any existing ERP and CRM applications that are in place and existing/planned integration points.


Describe current or planned integration between the interaction center and the Intra/Internet.

Interaction Center Intelligence

Describe IVR call flows and data integration (if applicable) or plans if not currently implemented.

Describe scripting that is being used or your plans to implement scripting including the number of panels and branching logic for each unique script.

1-to-1 Fulfillment, Workflow

Describe the business requirements for automating fulfillment as part of the business processes.

Describe the call routing flows you currently use and/or would like to implement.

E1





General Not identified Not identified Not module specific OperationsDescribe the call volume, patterns, and direction (inbound/outbound).



General Not identified Not identified Not module specific SystemsDescribe the existing server infrastructure.


General Not identified Not identified Not module specific OperationsDescribe the inbound call flow(s).


General Not identified Not identified MS + MFS Business

General Not identified Not identified Not module specificDo the agents require special training or licensing?

General Not identified Not identified Not module specific BusinessDo you have an ROI target for your investment?

General Not identified Not identified Not module specific ecommerce

General Not identified Not identified Not module specific ecommerceDo you need to ship Internet Store orders in partial consignments?


Do you plan to do bulk eMail or Fulfillment campaigns?



General Not identified Not identified Not module specific ecommerceDo you use EDI (Electronic Data Interchange)?

General Not identified Not identified Not module specific ecommerceDo you use Web/EDI in your business?

General Not identified Not identified Not module specific ecommerceDo you utilize workflow operations on the web?

General Not identified Not identified OTM, IVR Integrator SystemsDoes the IVR support TCP/IP connectivity?

General Not identified Not identified OTM, Connectors SystemsDoes the PBX support TCP/IP connectivity or have a CTI link?

General Not identified Not identified Not module specific ecommerceDoes your company do business on line when they procure?



General Not identified Not identified Interaction Blending Operations





General Not identified Not identified Campaign Plus Operations





General Not identified Not identified Interaction Blending Systems


General Not identified Not identified Predictive Systems

General Not identified Not identified Predictive Operations

Describe the existing desktop infrastructure including applications, hardware specifications, and business functions.

Describe the existing network infrastructure including type of network, configuration, protocols, and speed.

Describe the existing system(s) that will require integration with the interaction center automation. Include platform, application, and vendor.

Describe the interaction center operation including number of agents, shifts, and hours.

Do mobile users have to be updated in real time, if not how will replication be handled

Training & Operations

Do you need to cancel individual lines of an order placed through Internet Store in ERP applications?

1-to-1 Fulfillment, eMail Center, Marketing On-Line

Do you provide account management,maintanence / help desk services and field services operations on the web?

Campaign Plus Recycling

Do you require feedback for predictive dials that are determined to be bad numbers?

Does your company have a portal web page that allow you to do business on the web with your trading partners?

eMail Center, Interaction Blending

For Interaction Blending, if the above service plans vary by day of the week or hour of the day, define the schedules by campaign.

For Interaction Blending, what inbound call service levels should be maintained (percent of calls answered within n seconds) by campaign?

eMail Center, Interaction Blending

For Interaction Blending, what inbound eMail service levels should be maintained (percent of calls answered within n seconds) by campaign?

For Interaction Blending, what is the minimum number of agents that should always be calling outbound?

For Interaction Blending, what is the minimum number of agents that should always be servicing inbound calls?

For Interaction Blending, what is the minimum number of agents that should always be servicing inbound eMail?

For outbound campaigns, define any specific list segmentation criteria beyond time zone.

For outbound campaigns, define any specific targeting requirements such as 100% call attempt penetration before performing callbacks.


For outbound dialing, define your call back requirements for Answering Machine calls, by Campaign.


For outbound dialing, define your call back requirements for Busy calls, by Campaign.


For outbound dialing, define your call back requirements for Ring No Answer calls, by Campaign.

For outbound dialing, provide interaction blending vendor and version (if applicable) or plans to implement.

For outbound dialing, provide list management strategies, vendors (if applicable), list sources (including external purchases).

For outbound dialing, provide predictive dialing vendor and version (if applicable) or plans to implement.

For Predictive Dialing, how many rings should be considered a "Ring No Answer".

E1





General Not identified Not identified OTM, IVR Integrator Systems

General Not identified Not identified OTM, Connectors Systems

General Not identified Not identified Not module specificHow are inbound callers identified?

General Not identified Not identified Not module specific ecommerceHow are your sales people involved in web ordering?

General Not identified Not identified Not module specific ecommerceHow complex are your products configuration requirements?

General Not identified Not identified Not module specific ecommerceHow do you analyze and report the Internet Store's activities?

General Not identified Not identified Not module specific ecommerceHow do you analyze marketing and sales programs?

General Not identified Not identified Not module specific ecommerceHow do you communicate orders to your suppliers?

General Not identified Not identified Not module specific ecommerceHow do you create personal views?


General Not identified Not identified Not module specific OperationsHow long do campaigns typically run?

General Not identified Not identified OTM Operations How many agents will need to be configured for the automation?

General Not identified Not identified Mobile Field Service BusinessHow many Field Service Engineers are there

General Not identified Not identified Not module specific OperationsHow many inbound campaigns are run concurrently ?

General Not identified Not identified Not module specific ecommerceHow many orders do you expect to process per day?

General Not identified Not identified Not module specific OperationsHow many outbound campaigns are run concurrently?

General Not identified Not identified Not module specific ecommerceHow many visitors do you expect per day?


General Not identified Not identified Not module specific ecommerceHow will EDI impact the proposed system ?


General Not identified Not identified 1-to-1 Fulfillment Operations

General Not identified Not identified 1-to-1 Fulfillment Systems



General Not identified Not identified PBX Systems


General Not identified Not identified Not module specific OperationsIs the center inbound, outbound, or blended?

General Not identified Not identified Not module specific ecommerceIs the focus of your site business to business or business to consumer ?




Provide the actual Inbound Queue Service Level statistics and the goals.


General Not identified Not identified OTMProvide the list of agent extensions being used in the interaction center.

General Not identified Not identified Not module specific OperationsProvide the location of each of the existing or planned interaction centers.

General Not identified Not identified Scripting Business

General Not identified Not identified Not module specific ecommerceWhat are the acceptable performance metrics for your site ?


For the IVR, provide the manufacturer's name, model name and number, software version, and features (if used). If not, what plans are in place to use an IVR?

For the PBX, provide the manufacturer's name, model name and number, software version, and features.


How have the electronic commerce projects changed your company's business model?

eMail Center, Workflow

How should bounced messages and other responses to tagged eMail messages be handled?

How will the other e-commerce projects impact / integrate with the proposed e-commerce project ?

If fulfillment pieces are generated as part of the general business flow in the interaction center, describe the process.

If fulfillment pieces are generated as part of the general business flow in the interaction center, provide the automation vendor, and version.

If multiple interaction centers, describe any connectivity between them including data and telephony.

If multiple interaction centers, describe call transfer flows between them (if any).

If Nortel Telephony platform, do the inbound ACD queues have a CDN associated with them. This is a CTI requirement.

Campaign Plus List Loading

If you use an in-house list building tool, can this tool provide a tab-delimited text file for list loading?


Provide the actual Average Talk Time statistics for each call type and the goals.


Provide the actual Inbound Queue Abandonment Rate statistics and the goals.



Provide the actual Queue Hold Time statistics for each inbound call type and the goals.


What applications, modules, or other integration points will be required for scripting integration (if any)?


What are the business requirements for processing structured eMail messages?

E1






General Not identified Not identified eMail Center, OTM BusinessWhat are the criteria for routing eMail messages to agents?


General Not identified Not identified Scripting Business


What call outcomes, reasons, and results are used in the interaction center?



General Not identified Not identified OTM, IVR Integrator Operations


General Not identified Not identified eMail Center Business What eMail accounts will be accepted in the center?



General Not identified Not identified OTM, CTI Systems What is the IP address of the IVR?General Not identified Not identified OTM, CTI Systems What is the IP address of the PBX?





General Not identified Not identified MS + MFS Business

General Not identified Not identified eMail Center BusinessWhich agents should be able to process eMail messages by address.

General Not identified Not identified OperationsWhich Business Application form should display for a screen pop?

General Not identified Not identified Mobile Sales Business Will the Field Sales Reps be using laptops or palm tops

General Not identified Not identified Not module specific ecommerceWill your site be a stand alone site or support multiple mini-sites?

Employee Relations HRHow do you handle terminations?

Employee Relations HRAre COBRA actives treated differently than terminations?

Employee Relations HRHow do you handle layoffs?

Employee Relations HRHow do you handle seasonal reductions in workforce?

Employee Relations HRHow do terminations affect other departments?

Employee Relations HRHow do you handle terminations?

Employee Relations HRHow do you handle layoffs?

Employee Relations HRHow do you handle seasonal reductions in workforce?

Employee Relations HRHow do terminations affect other departments?

Employee Relations SSHRDoes this entire process need to be approved?

Employee Relations SSHRIf yes, by whom?

Employee Relations SSHRWill managers be allowed to terminate employees?

Employee Relations SSHRAre the termination reasons set in the base application?

Employee Relations SSHR

Employee Relations SSHRDoes the supervisor get a last day worked email?


What are the business requirements for processing unstructured eMail messages?

What are the set of responses for each classification and provide samples of each?

What business processes will be automated through scripting (for example: Surveys, Certain data collection)?

Interaction History??, Campaign Plus

What customer data should be displayed in the eMail Center customer profile area?

What data elements are required to determine what calling list a customer should be placed?

What data elements from the IVR do you want to use to make routing decisions?


What data elements should trigger the screen pop for the business application, including the IVR if applicable?

OTM, IVR Integrator, CampaignPlus, Interaction Blending, Predictive

What hours of the day is the database not available due to administrative maintenance such as backups?

IVR Integrator, Interaction Blending, CampaignPlus, Predictive

What is the default corporate Internet browser (IE 5 w/Active Desktop is required for Administration)?

What is the set of classifications that covers all eMail messages and provide samples of each?

What knowledge base is being used and should it be migrated to MES or SMS?


What media is integrated (or planned) with the interaction center (Fax, e-mail, web callback, web self-service, other)?

What primary benefit are looking to receive from a interaction center automation?

What telecoms / networking technology is planned for use with the mobile users


(HR) Human Resource Management

Administrate Termination Management

Employee Maintenance



























Termination (LMDA only)













If employee being terminated is a manager, is the change of direct reports required?




E1





Employee Relations SSHRDoes the employee get a last day worked email?

Employee Relations SSHR

Employee Relations Manage Labor Relations HR GeneralDo you do grievance tracking?

Employee Relations Manage Labor Relations HR GeneralDo you do grievance tracking?

Employee Relations Manage Management Initiated Issues HR GeneralDo you track disciplinary information?

Employee Relations Manage Management Initiated Issues HR GeneralDo you track disciplinary information?

Employee Relations not identified HR Employee TrackingWhat type of personal data do you need to maintain?

Information Management Administrate Employee Records HR MaintenanceHow do you maintain your Human Resources data?

Information Management Administrate Employee Records HR MaintenanceHow do you audit your Human Resources data?

Information Management Administrate Employee Records HR Validation

Information Management Administrate Employee Records HR

Information Management Administrate Employee Records HRDo these status changes affect an employee's benefits and tax elections?

Information Management Administrate Employee Records HRHow do status changes affect an employee’s benefits and tax elections?

Information Management Administrate Employee Records HRHow do you handle inter-departmental employee transfers?

Information Management Administrate Employee Records HRHow do you handle inter-divisional employee transfers?

Information Management Administrate Employee Records HRHow do you handle inter-company employee transfers?

Information Management Administrate Employee Records HRWhat does your retiree processing entail?

Information Management Administrate Employee Records HR Employee TrackingWhat personal information do you maintain: Personal? (Name, race, etc.)

Information Management Administrate Employee Records HR Employee Tracking



Information Management Administrate Employee Records HR Employee TrackingWhat job related (Assignment) data do you need to maintain?

Information Management Administrate Employee Records HR Other

Information Management Administrate Employee Records HRWhat are your requirements for adding comments to your information?

Information Management Administrate Employee Records HR LeaveDo you have a leave accounting system? (Vacation, Sick, PTO)

Information Management Administrate Employee Records HR LeaveHow do you track absences?

Information Management Administrate Employee Records HR MaintenanceHow do you maintain your Human Resources data?

Information Management Administrate Employee Records HR MaintenanceHow do you audit your Human Resources data?

Information Management Administrate Employee Records HR Validation

Information Management Administrate Employee Records HR

Information Management Administrate Employee Records HRHow do status changes affect an employee’s benefits and tax elections?

Information Management Administrate Employee Records HRHow do you handle inter-departmental employee transfers?

Information Management Administrate Employee Records HRHow do you handle inter-divisional employee transfers?

Information Management Administrate Employee Records HRHow do you handle inter-company employee transfers?

Information Management Administrate Employee Records HRWhat does your retiree processing entail?

Information Management Administrate Employee Records HR Employee TrackingWhat personal information do you maintain: Personal? (Name, race, etc.)










Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Termination?









Do you review requirements for validation rules or dependencies, (i.e. Human Resources data to be valid only when certain other values.



What type of employee status changes occur and how are they handled? (FT to PT, LOA, union to non-union)















What personal information do you maintain: Address? (Primary, secondary residence, etc.)


What personal information do you maintain: Emergency Contacts? (Name, address, etc.)


What other information do you currently maintain on employees and other types of people that is important to your organization?



What types of deductions do you need to track? (Benefits, child support, etc.)








Do you review requirements for validation rules or dependencies, (i.e. Human Resources data to be valid only when certain other values.



What type of employee status changes occur and how are they handled? (FT to PT, LOA, union to non-union)













What personal information do you maintain: Address? (Primary, secondary residence, etc.)


What personal information do you maintain: Emergency Contacts? (Name, address, etc.)


What other information do you currently maintain on employees and other types of people that is important to your organization?

E1





Information Management Administrate Employee Records HR Employee TrackingWhat job related (Assignment) data do you need to maintain?

Information Management Administrate Employee Records HR Other

Information Management Administrate Employee Records HRWhat are your requirements for adding comments to your information?

Information Management Administrate Employee Records HR LeaveDo you have a leave accounting system? (Vacation, Sick, PTO)

Information Management Administrate Employee Records HR LeaveHow do you track absences?

Information Management Administrate Employee Records SSHR











Information Management Administrate Employee Records SSHRDoes this entire process need to be approved?

Information Management Administrate Employee Records SSHRIf yes, by whom??

Information Management Administrate Employee Records SSHRWill managers be allowed to change an employee's assignment records?

Information Management Administrate Employee Records SSHRDoes anyone need to be notified of this change?

Information Management Administrate Employee Records SSHRDo managers change organization information?



Information Management Administrate Employee Records SSHRDo managers change job information?

Information Management Administrate Employee Records SSHRDoes the organization need to see a job description?

Information Management Administrate Employee Records SSHRDoes the organization need to see the status of the manager flag?



Information Management Administrate Employee Records SSHRDoes the enterprise want to require a position be entered?

Information Management Administrate Employee Records SSHRDo managers change position information?

Information Management Administrate Employee Records SSHRDoes the organization need to see a position description?



Information Management Administrate Employee Records SSHRDo managers change grade information?



What types of deductions do you need to track? (Benefits, child support, etc.)






Professional Information

If employees are allowed to update Education & Qualifications, do changes need to be approved? If yes, by whom?



Will managers be allowed to update or view only an employee's Education & Qualifications? If neither, should this section be hidden?



Will employees be allowed to update or view only Professional Awards information? If neither, should this section be hidden?



If employees are allowed to update Professional Awards information, do changes need to be approved? If yes, by whom?



Will managers be allowed to update or view only an employee's Professional Awards information? If neither, should this section be hidden?



Will employees be allowed to update or view only Work Preference information? If neither, should this section be hidden?



If employees are allowed to update Work Preference information, do changes need to be approved? If yes, by whom?



Will managers be allowed to update or view only an employee's Work Preference information? If neither, should this section be hidden?



Will employees be allowed to update or view only their Resume in the database? If neither, should this section be hidden?



If employees are allowed to update Resume, do changes need to be approved? If yes, by whom?



Will managers be allowed to update or view only an employee's Resume? If neither, should this section be hidden?


Deploy Person (LMDA only)


Deploy Person (LMDA only)


Deploy Person - Assignment







When viewing 'more information' on the Organization, are all necessary setups complete in base application? (Organization Type, Work Hours, Frequency, Normal Start Time, Normal End Time all need to be completed for each Organization.)



Does the enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the Organization the employee is in?









When viewing 'more information' on the Job, are all necessary setups complete in base application? (FLSA Status, Valid Grades, Evaluation System, Job Evaluation Score, Evaluation Units of Measure, Evaluation Date all need to be completed for each Job.)



Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the job the employee is in?









When viewing 'more information' on the Position, are all necessary setups complete in base application? (Position Description, Location, Work Hours, Frequency, Normal Start Time, Normal End Time, Valid Grades, Evaluation System, Position Evaluation Score)



Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the position the employee is in?



E1







Information Management Administrate Employee Records SSHRDo managers need to see grade point information?

Information Management Administrate Employee Records SSHRDo managers need to see grade ceiling information?

Information Management Administrate Employee Records SSHRDo managers change grade step information?


Information Management Administrate Employee Records SSHRDoes the organization use positions, if so should they be required?

Information Management Administrate Employee Records SSHRDo managers need to see Person Group information?

Information Management Administrate Employee Records SSHRIf yes, does this information need to be updated?

Information Management Administrate Employee Records SSHRDoes the organization need to see the assignment status?


Information Management Administrate Employee Records SSHRWill managers be allowed to change an employee's location?

Information Management Administrate Employee Records SSHRIs the location required?





Information Management Administrate Employee Records SSHRWill managers be allowed to change an employee's pay rate?


Information Management Administrate Employee Records SSHRWill multiple component pay rate changes be allowed?

Information Management Administrate Employee Records SSHRDoes the enterprise want to set the maximum % rate change allowed?

Information Management Administrate Employee Records SSHRDoes the enterprise want to display the Group Ranking?

Information Management Administrate Employee Records SSHRDoes the enterprise want to display the Currency Code?

Information Management Administrate Employee Records SSHRDoes the enterprise want to display a Euro conversion?







Information Management Administrate Employee Records SSHR Deploy Person - SITDoes the manager need to change just a single SIT type?

Information Management Administrate Employee Records SSHR Deploy Person - SITDoes the manager need to change a multiple SIT types?

Information Management Administrate Employee Records SSHR Deploy Person - SITDoes the manager need to change all SIT types?

Information Management Administrate Employee Records SSHR Deploy Person - SITDoes the manager need to view SIT's for only certain Person Types?

Information Management Administrate Employee Records SSHR Deploy Person - SITDoes the manager need to change SIT's for only certain Person Types?




When viewing 'more information' on the Grade, are all necessary setups complete in base application. Grade Minimum, Grade Maximum, Currency, Units, Grade Restricting Salary, Valid for Job, Valid for Position, all need to be completed for each Grade.



Does the organization need descriptive flexfield segments, held on the employee's assignment, concerning the grade the employee is in?









Do managers get an error or message to appear when element link conditions will be violated?











Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the assignment status the employee is in?


Deploy Person - Location





Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the location?


Deploy Person - Hours

Will managers be allowed to change an employee's work hours & schedule?



Are all necessary setup steps complete in the base application? (Work schedule, Work Hours, Frequency, Normal Start Time, Normal End Time, Timecard Required, Time Card Approver, Shift, Employment Category)



Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Hours?


Deploy Person - Pay Rate



Will managers be allowed to associate performance review/ratings for this change in pay rate?















Does the enterprise want to display a Warning or an Error if the new pay rate exceeds the grade range? Or display neither?



Does the enterprise want to display a Warning or an Error if the assignment is the grade step placement? Or display neither?



Does the enterprise want to display a Warning or an Error if the new percentage exceeds the maximum % rate change allowed? Or display neither?



Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate?



Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate Components?







Change Conditions (LMDA only)

E1





Information Management Administrate Employee Records SSHRIf yes, by whom?

Information Management Administrate Employee Records SSHRWill managers be allowed to change an employee's grade scale?




Information Management Administrate Employee Records SSHRDo managers need to see grade ceiling information?






















Information Management Administrate Employee Records SSHRIf yes, by whom??












Change Conditions (LMDA only)


Change Conditions - Grade



When viewing 'more information' on the Grade, are all necessary setups complete in base application? (Grade Minimum, Grade Maximum, Currency, Units, Grade Restricting Salary, all need to be completed for each Grade.)













Change Conditions - Location







Change Conditions - Hours



Change Conditions - Hours



Change Conditions - Pay Rate
































Change of Hours (LMDA only)


Change of Hours (LMDA only)


Change of Hours - Hours



Change of Hours - Hours



Change of Hours - Pay Rate
















E1

















Information Management Administrate Employee Records SSHRWill managers be allowed to change an employee's assignment records?

Information Management Administrate Employee Records SSHRDoes anyone need to be notified of this change?

Information Management Administrate Employee Records SSHRDo managers change organization information?



Information Management Administrate Employee Records SSHRDo managers change job information?

Information Management Administrate Employee Records SSHRDoes the organization need to see a job description?

Information Management Administrate Employee Records SSHRDoes the organization need to see the status of the manager flag?



Information Management Administrate Employee Records SSHRDoes the enterprise want to require a position be entered?

Information Management Administrate Employee Records SSHRDo managers change position information?

Information Management Administrate Employee Records SSHRDoes the organization need to see a position description?



Information Management Administrate Employee Records SSHRDo managers change grade information?




Information Management Administrate Employee Records SSHRDo managers need to see grade ceiling information



















Change Location (LMDA only)











Promotion (LMDA only)


Promotion (LMDA only)


Promotion - Assignment







When viewing 'more information' on the Organization, are all necessary setups complete in base application? (Organization Type, Work Hours, Frequency, Normal Start Time, Normal End Time all need to be completed for each Organization.)



Does the enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the Organization the employee is in?









When viewing 'more information' on the Job, are all necessary setups complete in base application? (FLSA Status, Valid Grades, Evaluation System, Job Evaluation Score, Evaluation Units of Measure, Evaluation Date all need to be completed for each Job.)



Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the job the employee is in?









When viewing 'more information' on the Position, are all necessary setups complete in base application? (Position Description, Location, Work Hours, Frequency, Normal Start Time, Normal End Time, Valid Grades, Evaluation System, Position Evaluation Score)



Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the position the employee is in?





When viewing 'more information' on the Grade, are all necessary setups complete in base application? (Grade Minimum, Grade Maximum, Currency, Units, Grade Restricting Salary, Valid for Job, Valid for Position, all need to be completed for each Grade.)












Do managers an error or message to appear when element link conditions will be violated?

E1





Information Management Administrate Employee Records SSHRDoes the organization use positions, if so should they be required?














Information Management Administrate Employee Records SSHR Promotion - SITDoes the manager need to change just a single SIT type?

Information Management Administrate Employee Records SSHR Promotion - SITDoes the manager need to change a multiple SIT types?

Information Management Administrate Employee Records SSHR Promotion - SITDoes the manager need to change all SIT types?

Information Management Administrate Employee Records SSHR Promotion - SITDoes the manager need to view SIT's for only certain Person Types?

Information Management Administrate Employee Records SSHR Promotion - SITDoes the manager need to change SIT's for only certain Person Types?

Information Management Not identified HR Security


Information Management Not identified HR SecurityWill there need to be terminal security for Human Resources?

Information Management Not identified HR SecurityDo you run security reports on a regular basis for Human Resources?


Information Management Not identified HR Interfaces

Information Management Not identified HR

Information Management Not identified HR Employee TrackingWill employees be tracked?

Information Management Not identified HR Employee TrackingWill ex-employees be tracked?

Information Management Not identified HR Employee TrackingWill retirees be tracked?

Information Management Not identified HR Employee TrackingWill contractors be tracked?

Information Management Not identified HR Employee TrackingWill recruiters be tracked?

Information Management Not identified HR Employee TrackingWill other contacts be tracked?

Information Management Not identified HR Employee TrackingWill volunteers be tracked?

Information Management Not identified HR Employee TrackingWill trustees be tracked?

Information Management Not identified HR Employee TrackingWill board members be tracked?

Information Management Not identified HR Employee TrackingWhat benefit does this data provide to your organization as a whole?


Information Management Not identified HR Employee Tracking

Information Management Not identified PAY Interfaces




Promotion - Pay Rate





































Do you have security requirements on who can enter data for Human Resources? (e.g. by company? by cost center?)


Do you have security reports on who can run Human Resources reports? (by company, by cost center etc.)




Do you have documentation on your current system security requirements for Human Resources?


Map each GL user to a menu structure. Will any new ones need to be created for Human Resources?



What other events are significant in your management of human resources? Explain.













Do you need to track employee relocation information for special employee groups? E.g. executives and sales force.


What benefit does this data provide to certain entities within the organization?


Are there any other interfaces to other systems (Mainframe, PC, manual) you have not told us about?

E1





Information Management Not identified HR General

Information Management Not identified HR GeneralWhat is the purpose of the relevant human resources systems/processes?



Information Management Not identified HR Demographics


Information Management Not identified HRWhat business areas and/or operations are targeted for improvement?

Information Management Not identified HRWhat business areas and/or operations are targeted for re-engineering?


Information Management Not identified HRHow do you see the application resolving your current deficiencies/issues?




Information Management Not identified HR GeneralWhat are your on-line help/documentation requirements?

Information Management Not identified HR OrganizationalHow are the hierarchies or organization charts structured? (Samples)

Information Management Not identified HR Organizational

Information Management Not identified HR OrganizationalDescribe your management reporting structure?

Information Management Not identified HR OrganizationalDescribe your financial reporting structure?



Information Management Not identified HR OrganizationalHow are your organization charts generated?

Information Management Not identified HR OrganizationalHow many views of your organization(s) do you have?

Information Management Not identified HR OrganizationalHow often do your organizational structures change?

Information Management Not identified HR OrganizationalHow many worksites/locations does your organization/company operate?

Information Management Not identified HR OrganizationalIn which countries are your company worksites located?

Information Management Not identified HR OrganizationalIn which states are your company worksites located?

Information Management Not identified HR OrganizationalIn which counties/localities are your company worksites located?

Information Management Not identified HR OrganizationalDoes your organization/company have unions?

Information Management Not identified HR OrganizationalHow many unions do you have?

Information Management Not identified HR OrganizationalHow many bargaining units do you have?



Information Management Not identified HR OrganizationalWhat are the are the durations of your union contracts?

Information Management Not identified HR OrganizationalWhen will the existing union contract expire?

Information Management Not identified HR OrganizationalHow many different contracts are negotiated?


Information Management Not identified HR, PO OrganizationalDescribe your other reporting hierarchies?

Information Management Not identified ALL OtherWhich manual operations/processes do you need to automate?

Information Management Not identified HR OtherDo you have any HR Data in Lotus 1-2-3?


What was reason for purchasing/upgrading to this Oracle Human Resource application?



What is the origin of the relevant human resources systems/processes (vendor or in-house)?


Is there an existing entity relationship (E-R) diagram of the current human resources application?


Describe the current geographical distribution of your business and/or employees?


Describe the geographical distribution of your business and/or employees in the foreseeable future?


Business Process Reengineering





Which of these business areas and/or operations are highest priority? Medium priority? Low priority?




Define your interfaces/information to other systems/users for Payroll System/Department?


Do you currently use or plan to install an Interactive Voice Response (IVR) or scanning technology system for human resources/benefits?






Number of other persons associated with organization/company (i.e. Retirees, ex-employees, volunteers, Board members)?




How many Federal and State Employer Identification Numbers (EINs) do you have?


How many Federal and State Employer Identification Numbers (EINs) do you plan to have in the next one-two years?












Approximately what percentage of your employee population is associated with these unions?


Which divisions or companies or subsidiaries or locations have union affiliations?





What differences/commonalties are there between the different contract benefits offerings?




E1





Information Management Not identified HR OtherDo you have any HR Data in D-base?

Information Management Not identified HR OtherDo you have any HR Data in Excel?

Information Management Not identified HR OtherDo you have any HR Data in WordPerfect?

Information Management Not identified HR OtherDo you have any HR Data in Word?

Information Management Not identified HR OtherDo you have any HR Data in other programs?

Information Management Not identified HR Other






Information Management Not identified HR SecurityAt what levels do you currently secure users? (Company, organization, field)

Information Management Not identified HR SecurityWho is responsible for maintaining your security profiles? (DBA, IS)

Information Management Not identified HR SecurityBy type of user, define what data is available for viewing?

Information Management Not identified HR SecurityBy type of user, define what data is available for updating?

Information Management Not identified HR SecurityBy type of user, define what data is available for deleting?

Information Management Not identified HR SecurityBy type of function, define the levels of the organization that are available?

Information Management Not identified HR SecurityBy type of function, define the types of employees that are available?

Information Management Not identified HR SecurityBy type of function, define the type of data that is available?

Information Management Not identified HR SecurityDefine any additional security requirements.

Information Management Not identified PAY Security


Information Management Not identified PAY SecurityWill there need to be terminal security for Payroll?

Information Management Not identified PAY SecurityDo you run security reports on a regular basis for Payroll?



Information Management Not identified PAY OrganizationalDescribe your companies’ organization.

Information Management Not identified PAY OrganizationalInclude any organization hierarchy charts.

Information Management Not identified PAY DemographicsHow many states and countries, if applicable, do you pay employees?

Information Management Not identified PAY GeneralDo you have any unions or bargaining units? (How many?

Information Management Not identified PAY OtherDo you have any payroll data in:

Information Management Not identified PAY OtherLotus 1-2-3

Information Management Not identified PAY OtherDbase?

Information Management Not identified PAY OtherExcel?

Information Management Not identified PAY OtherWordPerfect?

Information Management Not identified PAY OtherWord?

Information Management Not identified PAY OtherOthers?


Information Management Not identified PAY TechnologyDo you have needs for scanning?

Information Management Not identified PAY OtherWhat are your on-line help/documentation needs?







How many key users have/will have access to the human resources applications?


How many casual users have/will have access to the human resources applications?


Is there information you wish to maintain on employees and other people types that you currently do not store electronically?


What is the total number of users who have/will have access to the human resources applications?


How many users (key & casual) have/will have access to the human resources applications for updating information?


How many users (key & casual) have/will have access to the human resources applications for reporting needs only?











Do you have security requirements on who can enter data for Payroll? (e.g. by company? by cost center?)


Do you have security requirements on who can run Payroll reports? (by company, by cost center etc.)




Do you have documentation on your current system security requirements for Payroll?


Map each GL user to a menu structure. Will any new ones need to be created for Payroll?













What benefit will storing data that you currently do not store electronically provide to your organization?



E1







Information Management Not identified HR SecurityWill there need to be terminal security for Human Resources?

Information Management Not identified HR SecurityDo you run security reports on a regular basis for Human Resources?




Information Management Not identified HR Employee TrackingWill employees be tracked?

Information Management Not identified HR Employee TrackingWill ex-employees be tracked?

Information Management Not identified HR Employee TrackingWill retirees be tracked?

Information Management Not identified HR Employee TrackingWill contractors be tracked?

Information Management Not identified HR Employee TrackingWill recruiters be tracked?

Information Management Not identified HR Employee TrackingWill other contacts be tracked?

Information Management Not identified HR Employee TrackingWill volunteers be tracked?

Information Management Not identified HR Employee TrackingWill trustees be tracked?

Information Management Not identified HR Employee TrackingWill board members be tracked?

Information Management Not identified HR Employee TrackingWhat benefit does this data provide to your organization as a whole?



Information Management Not identified PAY Interfaces


Information Management Not identified HR GeneralWhat is the purpose of the relevant human resources systems/processes?





Information Management Not identified HRWhat business areas and/or operations are targeted for improvement?

Information Management Not identified HRWhat business areas and/or operations are targeted for re-engineering?

Information Management Not identified HRHow do you see the application resolving your current deficiencies/issues?




Information Management Not identified HR GeneralWhat are your on-line help/documentation requirements?

Information Management Not identified HR OrganizationalHow are the hierarchies or organization charts structured? (Samples)


Information Management Not identified HR OrganizationalDescribe your management reporting structure?

Information Management Not identified HR OrganizationalDescribe your financial reporting structure?




Do you have security requirements on who can enter data for Human Resources? (e.g. by company? by cost center?)


Do you have security reports on who can run Human Resources reports? (by company, by cost center etc.)




Do you have documentation on your current system security requirements for Human Resources?


Map each GL user to a menu structure. Will any new ones need to be created for Human Resources?



What other events are significant in your management of human resources? Explain.













Do you need to track employee relocation information for special employee groups? E.g. executives and sales force.


What benefit does this data provide to certain entities within the organization?




What was reason for purchasing/upgrading to this Oracle Human Resource application?



What is the origin of the relevant human resources systems/processes (vendor or in-house)?


Is there an existing entity relationship (E-R) diagram of the current human resources application?


Describe the current geographical distribution of your business and/or employees?


Describe the geographical distribution of your business and/or employees in the foreseeable future?








Define your interfaces/information to other systems/users for Payroll System/Department?


Do you currently use or plan to install an Interactive Voice Response (IVR) or scanning technology system for human resources/benefits?






Number of other persons associated with organization/company (i.e. Retirees, ex-employees, volunteers, Board members)?




How many Federal and State Employer Identification Numbers (EINs) do you have?


How many Federal and State Employer Identification Numbers (EINs) do you plan to have in the next one-two years?

E1





Information Management Not identified HR OrganizationalHow are your organization charts generated?

Information Management Not identified HR OrganizationalHow many views of your organization(s) do you have?

Information Management Not identified HR OrganizationalHow often do your organizational structures change?

Information Management Not identified HR OrganizationalHow many worksites/locations does your organization/company operate?

Information Management Not identified HR OrganizationalIn which countries are your company worksites located?

Information Management Not identified HR OrganizationalIn which states are your company worksites located?

Information Management Not identified HR OrganizationalIn which counties/localities are your company worksites located?

Information Management Not identified HR OrganizationalDoes your organization/company have unions?

Information Management Not identified HR OrganizationalHow many unions do you have?

Information Management Not identified HR OrganizationalHow many bargaining units do you have?


Information Management Not identified HR OrganizationalWhat are the are the durations of your union contracts?

Information Management Not identified HR OrganizationalWhen will the existing union contract expire?

Information Management Not identified HR OrganizationalHow many different contracts are negotiated?


Information Management Not identified HR, PO OrganizationalDescribe your other reporting hierarchies?

Information Management Not identified HR OtherDo you have any HR Data in Lotus 1-2-3?

Information Management Not identified HR OtherDo you have any HR Data in D-base?

Information Management Not identified HR OtherDo you have any HR Data in Excel?

Information Management Not identified HR OtherDo you have any HR Data in WordPerfect?

Information Management Not identified HR OtherDo you have any HR Data in Word?

Information Management Not identified HR OtherDo you have any HR Data in other programs?





Information Management Not identified HR SecurityAt what levels do you currently secure users? (Company, organization, field)

Information Management Not identified HR SecurityWho is responsible for maintaining your security profiles? (DBA, IS)

Information Management Not identified HR SecurityBy type of user, define what data is available for viewing?

Information Management Not identified HR SecurityBy type of user, define what data is available for updating?

Information Management Not identified HR SecurityBy type of user, define what data is available for deleting?

Information Management Not identified HR SecurityBy type of function, define the levels of the organization that are available?

Information Management Not identified HR SecurityBy type of function, define the types of employees that are available?

Information Management Not identified HR SecurityBy type of function, define the type of data that is available?

Information Management Not identified HR SecurityDefine any additional security requirements.



Information Management Not identified PAY SecurityWill there need to be terminal security for Payroll?

Information Management Not identified PAY SecurityDo you run security reports on a regular basis for Payroll?













Which divisions or companies or subsidiaries or locations have union affiliations?





What differences/commonalties are there between the different contract benefits offerings?









Is there information you wish to maintain on employees and other people types that you currently do not store electronically?


What is the total number of users who have/will have access to the human resources applications?


How many users (key & casual) have/will have access to the human resources applications for updating information?


How many users (key & casual) have/will have access to the human resources applications for reporting needs only?











Do you have security requirements on who can enter data for Payroll? (e.g. by company? by cost center?)


Do you have security requirements on who can run Payroll reports? (by company, by cost center etc.)




Do you have documentation on your current system security requirements for Payroll?

E1






Information Management Not identified PAY OrganizationalDescribe your companies’ organization.

Information Management Not identified PAY OrganizationalInclude any organization hierarchy charts.

Information Management Not identified PAY DemographicsHow many states and countries, if applicable, do you pay employees?

Information Management Not identified PAY GeneralDo you have any unions or bargaining units? (How many?

Information Management Not identified PAY OtherDo you have any payroll data in:

Information Management Not identified PAY OtherLotus 1-2-3

Information Management Not identified PAY OtherDbase?

Information Management Not identified PAY OtherExcel?

Information Management Not identified PAY OtherWordPerfect?

Information Management Not identified PAY OtherWord?

Information Management Not identified PAY OtherOthers?


Information Management Not identified PAY TechnologyDo you have needs for scanning?

Information Management Not identified PAY OtherWhat are your on-line help/documentation needs?






Information Management Perform Reporting HR Reporting










Information Management Perform Reporting HR ReportingWho receives a copy of the Human Resources reports?


Information Management Perform Reporting HR ReportingHow do you update a Human Resources report’s distribution list?








Map each GL user to a menu structure. Will any new ones need to be created for Payroll?













What benefit will storing data that you currently do not store electronically provide to your organization?





Which operations/processes do you want to streamline for Human Resources?



Which operations/processes do you want to eliminate for Human Resources?



Are there any time-intensive Human Resources operations/processes that need to be addressed?



Which operations/processes do you want to streamline for Human Resources?



Which operations/processes do you want to eliminate for Human Resources?


What business performance statistics do you monitor for Human Resources?


What are your Human Resources reporting requirements with respect to functional vs. foreign currencies?


What are your Human Resources reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Human Resources reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Human Resources reporting requirement that your current set of reports does not meet?


Are Human Resources reports standard across multiple Sets of Books, for example, subsidiaries?


Are Human Resources reports standard across multiple levels within a Set of Books, i e., divisions?


What account codes and/or descriptions are required on Human Resources reports?


Do you provide a "key" of content/information somewhere on the Human Resources report?


What Human Resources reports are grouped together on a regular basis and printed in one print run? (report set)



What is the criteria for determining who should receive a copy of any Human Resources report?



Is the process to update a Human Resources report’s distribution list documented?


How long does it take to update a Human Resources report’s distribution list?


How long should it take to update a Human Resources report’s distribution list?


Who performs the tasks associated with updating a Human Resources report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Human Resources reports?


Do some of these Human Resources reports belong in report sets? Always being run together?

E1





Information Management Perform Reporting HR ReportingDo the separate business units run their own Human Resources reports?



Information Management Perform Reporting HR ReportingDo you need company wide/consolidation reporting?

Information Management Perform Reporting HR ReportingDo you need divisional/departmental/cost center reporting?

Information Management Perform Reporting HR ReportingWho is currently responsible for creating or changing reports?

Information Management Perform Reporting HR ReportingHow easy and timely is it to create or change reports?


Information Management Perform Reporting HR ReportingDo you have a tool to do on-demand reports or queries?

Information Management Perform Reporting HR ReportingWhat are your management reporting needs?



Information Management Perform Reporting HR ReportingDo you do any affirmative action planning or reporting?

Information Management Perform Reporting HR ReportingHow is affirmative action planning or reporting done?

Information Management Perform Reporting PAY ReportingWhat business performance statistics do you monitor for Payroll?

Information Management Perform Reporting PAY Reporting






Information Management Perform Reporting PAY ReportingWhat account codes and/or descriptions are required on Payroll reports?



Information Management Perform Reporting PAY ReportingWho receives a copy of the Payroll reports?


Information Management Perform Reporting PAY ReportingHow do you update a Payroll report’s distribution list?

Information Management Perform Reporting PAY ReportingIs the process to update a Payroll report’s distribution list documented?

Information Management Perform Reporting PAY ReportingHow long does it take to update a Payroll report’s distribution list?




Information Management Perform Reporting PAY ReportingWho is responsible for submitting on-demand report requests?

Information Management Perform Reporting PAY ReportingWho is responsible for creating or modifying reports?

Information Management Perform Reporting PAY ReportingWhat tool does this person(s) use for creating or modifying reports?

Information Management Perform Reporting PAY ReportingHow long does it take to create or modify reports?





What type of printers do you run Human Resources reports (including required legislative reports, etc.) on? Where are they located?


Do you run Human Resources reports for different companies or cost centers?






Concerning report generation, will the same responsibilities continue, or will they change? (i.e. end-user responsible for report generation?)




What are your federal/state mandated reporting requirements? (i.e. EEO, Discrimination testing)


Are you required to provide government/industry oversight reports? (i.e. FCC, DOT, DOE)





What are your Payroll reporting requirements with respect to functional vs. foreign currencies?


What are your Payroll reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Payroll reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Payroll reporting requirement that your current set of reports does not meet?


Are Payroll reports standard across multiple Sets of Books, for example, subsidiaries?


Are Payroll reports standard across multiple levels within a Set of Books, i e., divisions?



Do you provide a "key" of content/information somewhere on the Payroll report?


What Payroll reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any Payroll report?





Who performs the tasks associated with updating a Payroll report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Payroll reports?


Do some of these Payroll reports belong in report sets? Always being run together?






What business performance statistics do you monitor for Human Resources?


What are your Human Resources reporting requirements with respect to summary or detail formats? Obtain report listing.

E1











Information Management Perform Reporting HR ReportingWho receives a copy of the Human Resources reports?



Information Management Perform Reporting HR ReportingDo the separate business units run their own Human Resources reports?



Information Management Perform Reporting HR ReportingDo you need company wide/consolidation reporting?

Information Management Perform Reporting HR ReportingDo you need divisional/departmental/cost center reporting?

Information Management Perform Reporting HR ReportingWho is currently responsible for creating or changing reports?

Information Management Perform Reporting HR ReportingHow easy and timely is it to create or change reports?

Information Management Perform Reporting HR ReportingDo you have a tool to do on-demand reports or queries?

Information Management Perform Reporting HR ReportingWhat are your management reporting needs?






Information Management Perform Reporting PAY ReportingWhat account codes and/or descriptions are required on Payroll reports?


Information Management Perform Reporting PAY ReportingDo the separate business units run their own Payroll reports?


Information Management Perform Reporting PAY ReportingDo you run Payroll reports for different companies or cost centers?


Information Management Perform Reporting PAY ReportingWho is responsible for submitting on-demand report requests?

Information Management Perform Reporting PAY ReportingWho is responsible for creating or modifying reports?

Information Management Perform Reporting PAY ReportingWhat tool does this person(s) use for creating or modifying reports?

Information Management Perform Reporting PAY ReportingHow long does it take to create or modify reports?

Information Management Perform Reporting SSHR View HistoriesWill employees be allowed to view their Salary History?

Information Management Perform Reporting SSHR View HistoriesWill managers be allowed to view an employee's Salary History?

Information Management Perform Reporting SSHR View HistoriesWill employees be allowed to view their Employment History?

Information Management Perform Reporting SSHR View HistoriesWill managers be allowed to view an employee's Employment History?


What reports do you currently generate to meet your Human Resources reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Human Resources reporting requirement that your current set of reports does not meet?


Are Human Resources reports standard across multiple Sets of Books, for example, subsidiaries?


Are Human Resources reports standard across multiple levels within a Set of Books, i e., divisions?


What account codes and/or descriptions are required on Human Resources reports?


What Human Resources reports are grouped together on a regular basis and printed in one print run? (report set)



What is the criteria for determining who should receive a copy of any Human Resources report?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Human Resources reports?



What type of printers do you run Human Resources reports (including required legislative reports, etc.) on? Where are they located?


Do you run Human Resources reports for different companies or cost centers?








What are your federal/state mandated reporting requirements? (i.e. EEO, Discrimination testing)


What reports do you currently generate to meet your Payroll reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Payroll reporting requirement that your current set of reports does not meet?


Are Payroll reports standard across multiple Sets of Books, for example, subsidiaries?


Are Payroll reports standard across multiple levels within a Set of Books, i e., divisions?



Do some of these Payroll reports belong in report sets? Always being run together?



What type of printers do you run Payroll reports (including checks, etc.) on? Where are they located?



What types of reports do you currently have? Include volume, frequency and a one page sample that include sorts and breaks for each report.









E1





Information Management Perform Reporting SSHR View Histories






Information Management Reporting HR OtherWhat historical information do you currently maintain?

Information Management Reporting HR OtherOn what type of medium is this historical data maintained?

Information Management Reporting HR OtherWhat type of media storage do you plan on using?

Information Management Reporting HR OtherWhat type of Personal historical data do you need to maintain?

Information Management Reporting HR OtherWhat job related (Assignment) historical data do you need to maintain?

Information Management Reporting HR OtherWhat historical information do you currently maintain?

Information Management Reporting HR OtherOn what type of medium is this historical data maintained?

Information Management Reporting HR OtherWhat type of media storage do you plan on using?

Information Management Reporting HR OtherWhat type of Personal historical data do you need to maintain?

Information Management Reporting HR OtherWhat job related (Assignment) historical data do you need to maintain?

not identified Not identified HR Interfaces







not identified Not identified PAY GeneralWhat system(s) do you currently use to process your payrolls?

not identified Not identified PAY GeneralHow many users?

not identified Not identified PAY GeneralHow is the response time of your current system?








not identified Not identified PAY GeneralWhat system(s) do you currently use to process your payrolls?

not identified Not identified PAY GeneralHow many users?


Will employees be allowed to view their Absence History? Note: This module is only available if Absence Management is setup in base HR application.


Will managers be allowed to view an employee's Absence History? Note: This module is only available if Absence Management is setup in base HR application.


Will employees be allowed to view their Job Application History? Note: This module is only available if job requisition is setup in base HR application.


Will managers be allowed to view an employee's Job Application History? Note: This module is only available if job requisition is setup in base HR application.


Will employees be allowed to view their Training History? Note: This module is only available if Oracle Training Administration is setup.


Will managers be allowed to view an employee's Training History? Note: This module is only available if Oracle Training Administration is setup.












What type of information is exchanged between the current human resources application and these other systems/processes?


Can you provide a system flow diagram of connectivity between your core business applications?


Can you provide information flow schematics of the data passed/required between human resources and other connected/interfaced systems?


Is there any external data accessed directly by the human resources application (i.e. GL Chart of Accounts, Payroll Master, Benefits plans)?


Define your interfaces/information to other systems/users for Time & Attendance Reporting?


Define your interfaces/information to other systems/users for Labor Distribution Reconciliation?


Define your interfaces/information to other systems/users for Benefits Carrier Reporting?





What type of information is exchanged between the current human resources application and these other systems/processes?




Can you provide information flow schematics of the data passed/required between human resources and other connected/interfaced systems?


Is there any external data accessed directly by the human resources application (i.e. GL Chart of Accounts, Payroll Master, Benefits plans)?


Define your interfaces/information to other systems/users for Time & Attendance Reporting?


Define your interfaces/information to other systems/users for Labor Distribution Reconciliation?


Define your interfaces/information to other systems/users for Benefits Carrier Reporting?



E1





not identified Not identified PAY GeneralHow is the response time of your current system?

Develop Training OTA Skills

Develop Training SSHR Enroll in a Class


Develop Training SSHR Enroll in a ClassWill employees be allowed to enroll in classes?



Develop Training SSHR Enroll in a ClassWhom is assigned as the training administrator?

Develop Training OTA TrackingWould you like to have a centralized plan for the organization as a whole?

Develop Training OTA Tracking

Develop Training OTA SecurityDo you need different responsibilities to access different processes?

Develop Training OTA TrackingHow would you describe the venues?

Develop Training OTA TrackingHow are you going to organize training centers?

Develop Training OTA TrackingHow are you going to organize locations?

Develop Training OTA TrackingHow do you describe the location of each classroom?

Develop Training OTA ProcessAre some venues supplied by an external supplier?

Develop Training OTA TrackingWhat is the maximum number of students you can have in each classroom?

Develop Training OTA TrackingHow do you want to organize your resource categories?

Develop Training OTA TrackingWhat information do you want to store for each resource type?

Develop Training OTA TrackingHow are you going to organize resources revenues?

Develop Training OTA TrackingWhat kind of facilities and resources do the activities require?

Develop Training OTA TrackingWhere do trainers come from, an internal or external source?

Develop Training OTA TrackingWhere do you want to hold trainer data?

Develop Training OTA TrackingWhat skills do trainers require to teach the course?

Develop Training OTAWhat type of training events do you design?

Develop Training OTA TrackingWhat types of development events do you want to record?

Develop Training OTA Tracking

Develop Training OTA Interface

Develop Training OTA TrackingWhat type of qualifications, skills, and expertise do the courses offer?

Develop Training OTA InterfaceWould you want to allow users to view on-line training catalog?

Develop Training OTA InterfaceWould you want your employees to be able to self-nominate for a class?


Develop Training OTA Maintenance

Develop Training OTA MaintenanceWould you like to be able to enroll wait-listed students automatically?

Develop Training OTA ProcessDo you want to generate standard letters automatically?

Develop Training OTA Process


Develop Training OTA ProcessDo you reimburse your employees for their training expenses?





Organization and Workforce Development

How do you maintain training & development information? (Class attendance, schedules, etc.)



Note: This module is only available if Oracle Training Administration is installed & setup.



Will Oracle Training Administration (OTA) be installed & setup? If yes, proceed with following questions.





If employees are allowed to enroll in classes, does the enrollment need to be approved by his/her manager?



If employees are allowed to enroll in classes, does the enrollment need to be approved by the training administrator?







Would you like to establish a budget to execute the training plan for the organization?



































At what point do you want to hold different versions of an activity, either changing it over time of offering an alternative version?



Would you set up an activity with a part number so you can order it as an inventory item?









Do you need to route employees' registrations to the appropriate approving source?



Would you want to enroll student onto all possible child events upon enrollment onto a program event?







Do you want to automatically generate enrollment letters based on students' enrollment status?



Would you like to send out letters to students when classes are canceled, changed, student cancel, etc.?





When you offer external classes, how many of your employees would you allow per class?



If you run external courses do you want to offer discounts to customers who book large numbers?

E1





Develop Training OTA ReportingWould you want to be able to analyze actual cost on running an event?


Develop Training OTAWhat type of payment method do you use?

Develop Training OTA ReportingDo you want to track the amount and success rates of training?

Manage Careers HR GeneralDo you have licensing or certification requirements?

Manage Careers HR GeneralDo you maintain development activities for individual employees?

Manage Careers HR General

Manage Careers HR GeneralDo you have licensing or certification requirements?

Manage Careers HR GeneralDo you maintain development activities for individual employees?

Manage Careers HR General

Manage Careers SSHR

Manage Careers SSHR

Will managers be allowed to perform succession planning for a position?

Manage Performance HR GeneralWhat type of performance tracking do you do? (360 degree?)

Manage Performance HR GeneralDo you have any testing information requirements?

Manage Performance HR General

Manage Performance HR GeneralAre performance appraisal maintained by HR or line managers?

Manage Performance HR GeneralDo you have any testing information requirements?

Manage Performance HR General

Manage Performance HR GeneralAre performance appraisal maintained by HR or line managers?

Manage Performance SSHR AppraisalsDo you administer performance appraisals?

Manage Performance SSHR AppraisalsWhat is involved in an performance appraisal?

Manage Performance SSHR AppraisalsWhat type of performance appraisal are done?

Manage Performance SSHR AppraisalsDo employees initiate their own appraisals?

Manage Performance SSHR AppraisalsDo managers initiate their own appraisals?

Manage Performance SSHR AppraisalsDo managers initiate appraisals for their subordinates?

Manage Performance SSHR Appraisals

Manage Skills and Competency OTA ProcessDoes your organization identify competency levels for a particular job role?

Manage Skills and Competency OTA ProcessDo you need/want to keep competency profiles on your employees?

Manage Skills and Competency OTA TrackingDo you keep employees' career management information?

Manage Skills and Competency OTA Tracking

Manage Skills and Competency OTA Tracking

Manage Skills and Competency HR SkillsDo you track skills/competencies at the Job level and/or person?

Manage Skills and Competency HR SkillsDo you track skill assessments?

Manage Skills and Competency HR SkillsDo you have organizational competency requirements?

Manage Skills and Competency HR SkillsHow do you track skills assessments?

Manage Skills and Competency HR SkillsHow do you do skills matching?

Manage Skills and Competency HR Skills

Manage Skills and Competency HR SkillsDo you track skills/competencies at the Job level and/or person?

Manage Skills and Competency HR SkillsDo you track skill assessments?





Would you want to enable invoicing or cost-transfers of resource charges to customer or other departments?











Do you allow employees to apply for positions, identify skills needed to achieve the goal and enroll in training required to gain the skill?







Do you allow employees to apply for positions, identify skills needed to achieve the goal and enroll in training required to gain the skill?



Succession Planning (LMDA only)

Will managers be allowed to perform succession option for their employees?



Succession Planning (LMDA only)







Do you have specific workflow requirements in the performance appraisal process?







Do you have specific workflow requirements in the performance appraisal process?

















Do you have samples of appraisals/surveys? If yes, please provide soft copy.









How do you want to record your employees' training information after course is completed?



Do you want to keep additional training information your employee accomplished via alternate providers?













Are the skills/competencies managed by HR, line manager, employee or a combination? Explain.





E1





Manage Skills and Competency HR SkillsHow do you track skills assessments?

Manage Skills and Competency HR SkillsHow do you do skills matching?

Manage Skills and Competency HR Skills

not identified OTA ProcessWhat are the roles within your training department?

Payroll Management Manage Time and Attendance OTM PayrollWalk through your current time entry process.

Payroll Management Manage Time and Attendance OTM Payroll

Payroll Management Manage Time and Attendance OTM PayrollInclude copies of time card/sheet if applicable.

Payroll Management Manage Time and Attendance OTM PayrollWalk through your current time entry process.

Payroll Management Manage Time and Attendance OTM PayrollInclude copies of time card/sheet if applicable.

Payroll Management Manage Time and Attendance OTMWhat are your enterprises employee earnings policies?

Payroll Management Manage Time and Attendance OTMAre the earnings policies documented? Get copy.

Payroll Management Manage Time and Attendance OTMWhat are your time entry element earnings types?

Payroll Management Manage Time and Attendance OTMDo all employees share the same holiday schedule?

Payroll Management Manage Time and Attendance OTM Setup

Payroll Management Manage Time and Attendance OTMHow many different shifts does your enterprise operate?

Payroll Management Manage Time and Attendance OTM SetupWhat are the premiums, if any associated with these shifts?

Payroll Management Manage Time and Attendance OTM

Payroll Management Manage Time and Attendance OTMDoes you company automatically deduct time for meals and /or breaks

Payroll Management Manage Time and Attendance OTMIs there a requirement to track hours associated with project tasks?




Payroll Management Manage Time and Attendance OTM SetupAre there time clock round up rules?


Payroll Management Manage Time and Attendance OTM SetupIf there are time clock round up rules are they documented? Get a copy.


Payroll Management Manage Time and Attendance OTM SetupHow/where will each time entry be costed?


Payroll Management Manage Time and Attendance OTM Setup Will a weekly timecard suffice for all payrolls (recommended)?

Payroll Management Manage Time and Attendance OTMWhat type of reporting is needed?

Payroll Management Manage Time and Attendance OTM SetupAre employees working under the Davis-Bacon Act?

Payroll Management Manage Time and Attendance OTM SetupHow many users are actually recording time?





Payroll Management Manage Time and Attendance OTMAre any employees part of a Hospital, Law Enforcement or Firemen group?

Payroll Management Manage Time and Attendance OTMAre there business units in the states of Washington or Oregon?







Are the skills/competencies managed by HR, line manager, employee or a combination? Explain.





Include timing aspects of how and when time is collected and entered into the system.




(HR) Human Resource Management Define Requirements





If there are multiple holiday schedules, are they documented? Get a copy of documentation.




Are employees required to report all hours worked or only exceptions to normal work schedule?




What are the localization requirements beyond the seeded time accounting data on the Core Timecard form? Seeded values are Amount, Hourly Rate, Reason, Cost Center, Project, Task, Comments, and Multiple.


If meal and/or break time is deducted from work time, are there different rules for different classifications of employees?


If meal and/or break time is deducted from work time, are the procedures documented? Get a copy.



If there are time clock round up rules, are there different rules for different classifications of employees?



What is the intent of the time entry, only for payroll purposes or also job costing?



For what type of payrolls is time entry to be recorded, monthly, weekly, bi-weekly and for all employees or just a certain population?






How many levels of responsibilities are needed—Payroll Manager, Reporting Only, Field Time entry, others?


Will time entry be hours only or will it be necessary to record hours and dollars.


Employee will be assigned a costing center within the HR record. Will there be a need to override the costing center for certain time entry?


Are other types of miscellaneous expenses currently being captured on the timecard, i.e., meal reimbursement?



E1





Payroll Management Manage Time and Attendance OTMAre there business units in the states of California?

Payroll Management Manage Time and Attendance OTM SetupAre time cards going to Auto-Generated for entry by exception?

Payroll Management Manage Time and Attendance OTM SetupAre time cards going to be Manually entered?



Payroll Management Manage Time and Attendance OTM SetupPremium Eligibility Policy, who is eligible?

Payroll Management Not identified PAYWhich operations/processes do you want to streamline for Payroll?

Payroll Management Not identified PAYWhich operations/processes do you want to eliminate for Payroll?

Payroll Management Not identified PAY

Payroll Management Not identified PAY DemographicsHow many active employees do you have? (FTE, if applicable)

Payroll Management Not identified PAY DemographicsHow many terminated employees do you have? (FTE, if applicable)

Payroll Management Not identified PAY DemographicsHow many pension employees do you have? (FTE, if applicable)

Payroll Management Not identified PAY DemographicsHow many dependent employees do you have? (FTE, if applicable)

Payroll Management Not identified PAY DemographicsHow many non-employees (Contractors)do you have? (FTE, if applicable)

Payroll Management Not identified PAY OrganizationalHow many employees support your payroll department?

Payroll Management Not identified PAY OrganizationalInclude a current payroll department organization chart.

Payroll Management Not identified PAY OrganizationalIs your payroll department centralized or decentralized?

Payroll Management Not identified PAY/US Organizational

Payroll Management Not identified PAY/US OrganizationalHow do you calculate workers compensation liability?

Payroll Management Not identified PAY Organizational

Payroll Management Not identified PAYWhich operations/processes do you want to streamline for Payroll?

Payroll Management Not identified PAYWhich operations/processes do you want to eliminate for Payroll?

Payroll Management Not identified PAY

Payroll Management Not identified PAY DemographicsHow many active employees do you have? (FTE, if applicable)

Payroll Management Not identified PAY DemographicsHow many terminated employees do you have? (FTE, if applicable)

Payroll Management Not identified PAY DemographicsHow many pension employees do you have? (FTE, if applicable)

Payroll Management Not identified PAY DemographicsHow many dependent employees do you have? (FTE, if applicable)

Payroll Management Not identified PAY DemographicsHow many non-employees (Contractors)do you have? (FTE, if applicable)

Payroll Management Not identified PAY OrganizationalHow many employees support your payroll department?

Payroll Management Not identified PAY OrganizationalInclude a current payroll department organization chart.

Payroll Management Not identified PAY OrganizationalIs your payroll department centralized or decentralized?

Payroll Management Not identified PAY/US Organizational

Payroll Management Not identified PAY/US OrganizationalHow do you calculate workers compensation liability?

Payroll Management Not identified PAY Organizational

Payroll Management Process Payroll HR SalaryWhat types of earnings do you track? (Regular Pay, Overtime, etc.)

Payroll Management Process Payroll PAY MaintenanceHow do you maintain your Payroll data?

Payroll Management Process Payroll PAY AuditHow do you audit your Payroll data?

Payroll Management Process Payroll PAY AuditDo you require reconciliation of payroll payments/ checks?

Payroll Management Process Payroll PAY Validation

Payroll Management Process Payroll PAY Other





Are time cards going to be a mixture of Auto-Generated and Manually entered?


What is the Premium Interaction Policy for shifts? Overtime then Shift or Shift then Overtime?








Are there any time-intensive Payroll operations/processes that need to be addressed?










Do you submit multiple worksite reporting? How does this compare to the HR Org structure?



What are the components of costing in you organization? At what levels are you able to override each component of costing?







Are there any time-intensive Payroll operations/processes that need to be addressed?










Do you submit multiple worksite reporting? How does this compare to the HR Org structure?



What are the components of costing in you organization? At what levels are you able to override each component of costing?






Do you review requirements for validation rules or dependencies? (i.e. specific payroll data to be valid only when certain values exist.)


Do you currently use or plan to install an Interactive Voice Response (IVR) system for payroll?

E1





Payroll Management Process Payroll PAY

Payroll Management Process Payroll PAY Payroll

Payroll Management Process Payroll PAY PayrollWalk through your current payroll processing cycle.

Payroll Management Process Payroll PAY PayrollWhat types of payroll frequencies?

Payroll Management Process Payroll PAY PayrollWhat is the volume of employees per payroll?


Payroll Management Process Payroll PAY PayrollHow many taxing entities do you have?

Payroll Management Process Payroll PAY PayrollDo you pay in states requiring city or local taxing?

Payroll Management Process Payroll PAY PayrollWhat taxing methods are used?


Payroll Management Process Payroll PAY PayrollAre your employees automatically paid or time card required?

Payroll Management Process Payroll PAY PayrollDo you pay and track pension employees?


Payroll Management Process Payroll PAY PayrollDo you have employees working in different shifts?

Payroll Management Process Payroll PAY PayrollDo you have any seasonal employees?

Payroll Management Process Payroll PAY PayrollWhat is your turnover rate?

Payroll Management Process Payroll PAY PayrollAre salary increases done mid-pay?

Payroll Management Process Payroll PAY PayrollWhat is the percent of salary employees vs. hourly employees?



Payroll Management Process Payroll PAY PayrollWhat types of standard hours are required?


Payroll Management Process Payroll PAY PayrollDo you have any special pay processing requirements?

Payroll Management Process Payroll PAY PayrollIs your overtime calculation standard?

Payroll Management Process Payroll PAY PayrollDo you process any garnishments? (Volume?)


Payroll Management Process Payroll PAY PayrollWhat kinds of deductions are currently set up on your system?


Payroll Management Process Payroll PAY PayrollHow are deductions entered?

Payroll Management Process Payroll PAY PayrollHow many different payment types are currently set up on your system?

Payroll Management Process Payroll PAY PayrollWhat kinds of payment types are currently set up on your system?

Payroll Management Process Payroll PAY PayrollWhat is the frequency payment types are currently set up on your system?

Payroll Management Process Payroll PAY PayrollHow are they entered?

Payroll Management Process Payroll PAY PayrollDo you process any shift differentials?

Payroll Management Process Payroll PAY PayrollDo you process any bonuses?

Payroll Management Process Payroll PAY PayrollWhat’s the calculation?

Payroll Management Process Payroll PAY PayrollFrequency?

Payroll Management Process Payroll PAY PayrollDo you pay commissioned employees?

Payroll Management Process Payroll PAY PayrollDo you do split week processing? What is the calculation?

Payroll Management Process Payroll PAY PayrollIs there a need for holiday pay to be automatically generated?



Walk through your current process of entering a new hire into your payroll system.


Include timing aspects of how the new hire data is gathered, entered into the system and when the payroll is run.





Include timing aspects of deadlines, elapsed time of process during payroll, and any production down time due to pay processing.





How are your employee status’s defined? (Ex. Active, on-leave, terminated, part-time, hourly, etc.)




If you have unions, do you track any additional information than you would for a non-bargaining employee?







What level of detail would you require for retroactive calculations? (by payroll, lump sum, by earning)


Do you have a need for mass rate increases? Do they need to be done retroactively?



Do you have salary employees that have split their salary between multiple cost centers?





How many different types of deductions are currently set up on your system?



What are the different deduction frequencies currently set up on your system?













E1





Payroll Management Process Payroll PAY PayrollIs there special processing required for holiday/PTO, etc.

Payroll Management Process Payroll PAY PayrollAre there different groups of employees that receive different holidays?

Payroll Management Process Payroll PAY PayrollDo you do tip processing?

Payroll Management Process Payroll PAY PayrollDo you pay 3rd party sick pay?


Payroll Management Process Payroll PAY PayrollWhat kind of balances are kept?

Payroll Management Process Payroll PAY PayrollDo you need to pay annuities, profit sharing distributions, etc.?

Payroll Management Process Payroll PAY PayrollHow much historical data do you currently have?

Payroll Management Process Payroll PAY PayrollWhat types of data require history?

Payroll Management Process Payroll PAY PayrollWhat is your purge criteria?

Payroll Management Process Payroll PAY PayrollWhat is your check format like? Is it the same for all employees?

Payroll Management Process Payroll PAY PayrollWhat type of auditing do you require?

Payroll Management Process Payroll PAY Interfaces

Payroll Management Process Payroll PAY InterfacesIn what medium does the interface occur?

Payroll Management Process Payroll PAY InterfacesAre the other systems Oracle systems?

Payroll Management Process Payroll PAY InterfacesWhat outside vendors do you interface to?

Payroll Management Process Payroll PAY InterfacesDo you process an ACH tape for direct deposits?

Payroll Management Process Payroll PAY InterfacesDo you receive a bank tape/file for reconciliation?

Payroll Management Process Payroll PAY InterfacesDo you have other non-ACH deposits?

Payroll Management Process Payroll PAY Labor DistributionDo you currently use a labor distribution system?

Payroll Management Process Payroll PAY Labor DistributionIs it part of the payroll system you currently use?

Payroll Management Process Payroll PAY Labor DistributionDescribe its structure.

Payroll Management Process Payroll PAY Labor DistributionWhat other systems does labor distribution interface with?

Payroll Management Process Payroll HR SalaryWhat types of earnings do you track? (Regular Pay, Overtime, etc.)

Payroll Management Process Payroll PAY MaintenanceHow do you maintain your Payroll data?

Payroll Management Process Payroll PAY AuditHow do you audit your Payroll data?

Payroll Management Process Payroll PAY AuditDo you require reconciliation of payroll payments/ checks?

Payroll Management Process Payroll PAY Validation

Payroll Management Process Payroll PAY Other

Payroll Management Process Payroll PAY


Payroll Management Process Payroll PAY PayrollWalk through your current payroll processing cycle.

Payroll Management Process Payroll PAY PayrollWhat types of payroll frequencies?

Payroll Management Process Payroll PAY PayrollWhat is the volume of employees per payroll?


Payroll Management Process Payroll PAY PayrollHow many taxing entities do you have?

Payroll Management Process Payroll PAY PayrollDo you pay in states requiring city or local taxing?

Payroll Management Process Payroll PAY PayrollWhat taxing methods are used?







What kind of taxable perq’s do you process (i.e. company car, company plane, awards, contest, prizes, merchandise, employee discount, relocation)?









What other systems do you interface to? (General ledger, personnel, benefits, etc.)
















Do you review requirements for validation rules or dependencies? (i.e. specific payroll data to be valid only when certain values exist.)


Do you currently use or plan to install an Interactive Voice Response (IVR) system for payroll?



Walk through your current process of entering a new hire into your payroll system.


Include timing aspects of how the new hire data is gathered, entered into the system and when the payroll is run.





Include timing aspects of deadlines, elapsed time of process during payroll, and any production down time due to pay processing.





How are your employee status’s defined? (Ex. Active, on-leave, terminated, part-time, hourly, etc.)

E1





Payroll Management Process Payroll PAY PayrollAre your employees automatically paid or time card required?

Payroll Management Process Payroll PAY PayrollDo you pay and track pension employees?


Payroll Management Process Payroll PAY PayrollDo you have employees working in different shifts?

Payroll Management Process Payroll PAY PayrollDo you have any seasonal employees?

Payroll Management Process Payroll PAY PayrollWhat is your turnover rate?

Payroll Management Process Payroll PAY PayrollAre salary increases done mid-pay?

Payroll Management Process Payroll PAY PayrollWhat is the percent of salary employees vs. hourly employees?



Payroll Management Process Payroll PAY PayrollWhat types of standard hours are required?


Payroll Management Process Payroll PAY PayrollDo you have any special pay processing requirements?

Payroll Management Process Payroll PAY PayrollIs your overtime calculation standard?

Payroll Management Process Payroll PAY PayrollDo you process any garnishments? (Volume?)


Payroll Management Process Payroll PAY PayrollWhat kinds of deductions are currently set up on your system?


Payroll Management Process Payroll PAY PayrollHow are deductions entered?

Payroll Management Process Payroll PAY PayrollHow many different payment types are currently set up on your system?

Payroll Management Process Payroll PAY PayrollWhat kinds of payment types are currently set up on your system?

Payroll Management Process Payroll PAY PayrollWhat is the frequency payment types are currently set up on your system?

Payroll Management Process Payroll PAY PayrollHow are they entered?

Payroll Management Process Payroll PAY PayrollDo you process any bonuses?

Payroll Management Process Payroll PAY PayrollWhat’s the calculation?

Payroll Management Process Payroll PAY PayrollFrequency?

Payroll Management Process Payroll PAY PayrollDo you pay commissioned employees?

Payroll Management Process Payroll PAY PayrollDo you do split week processing? What is the calculation?

Payroll Management Process Payroll PAY PayrollIs there a need for holiday pay to be automatically generated?

Payroll Management Process Payroll PAY PayrollIs there special processing required for holiday/PTO, etc.

Payroll Management Process Payroll PAY PayrollAre there different groups of employees that receive different holidays?

Payroll Management Process Payroll PAY PayrollDo you do tip processing?

Payroll Management Process Payroll PAY PayrollDo you pay 3rd party sick pay?


Payroll Management Process Payroll PAY PayrollWhat kind of balances are kept?

Payroll Management Process Payroll PAY PayrollDo you need to pay annuities, profit sharing distributions, etc.?

Payroll Management Process Payroll PAY PayrollHow much historical data do you currently have?

Payroll Management Process Payroll PAY PayrollWhat types of data require history?

Payroll Management Process Payroll PAY PayrollWhat is your purge criteria?




If you have unions, do you track any additional information than you would for a non-bargaining employee?







What level of detail would you require for retroactive calculations? (by payroll, lump sum, by earning)


Do you have a need for mass rate increases? Do they need to be done retroactively?



Do you have salary employees that have split their salary between multiple cost centers?





How many different types of deductions are currently set up on your system?



What are the different deduction frequencies currently set up on your system?

















What kind of taxable perq’s do you process (i.e. company car, company plane, awards, contest, prizes, merchandise, employee discount, relocation)?






E1





Payroll Management Process Payroll PAY PayrollWhat is your check format like? Is it the same for all employees?

Payroll Management Process Payroll PAY PayrollWhat type of auditing do you require?

Payroll Management Process Payroll PAY Interfaces

Payroll Management Process Payroll PAY InterfacesIn what medium does the interface occur?

Payroll Management Process Payroll PAY InterfacesAre the other systems Oracle systems?

Payroll Management Process Payroll PAY InterfacesWhat outside vendors do you interface to?

Payroll Management Process Payroll PAY InterfacesDo you process an ACH tape for direct deposits?

Payroll Management Process Payroll PAY InterfacesDo you receive a bank tape/file for reconciliation?

Payroll Management Process Payroll PAY InterfacesDo you have other non-ACH deposits?

Payroll Management Process Payroll PAY Labor DistributionDo you currently use a labor distribution system?

Payroll Management Process Payroll PAY Labor DistributionIs it part of the payroll system you currently use?

Payroll Management Process Payroll PAY Labor DistributionDescribe its structure.

Payroll Management Process Payroll PAY Labor DistributionWhat other systems does labor distribution interface with?

Staffing Manage Selection SSHR

Staffing Manage Selection SSHRHave competencies and requirements already been defined?

Staffing Manage Selection SSHR Candidate Offer

Staffing Manage Selection SSHR Candidate Offer

Staffing Manage Selection SSHR Candidate OfferSet up a new Candidate Offer Profile

Staffing Manage Selection SSHR Candidate OfferDefine a new offer profile

Staffing Manage Selection SSHR Candidate OfferDefine the categories

Staffing Manage Selection SSHR Candidate OfferDefine the questions

Staffing Manage Selection SSHR Candidate OfferDefine the Advanced Options for the profile

Staffing Recruit New Employees SSHR Apply for a Job

Staffing Recruit New Employees SSHR Apply for a JobWill employees be allowed to apply for internal jobs?

Staffing Recruit New Employees SSHR Apply for a Job

Staffing Recruit New Employees SSHR Apply for a JobWho is assigned as the recruiter?

Staffing Manage Requisitions HR PositionHow are job grades structured?

Staffing Manage Requisitions HR PositionHow do you track headcounts? (by bodies, positions/jobs?)

Staffing Manage Requisitions HR PositionWhat budgeting data do you need to maintain?

Staffing Manage Requisitions HR GeneralDefine your requisition process

Staffing Manage Requisitions HR New Hires



Staffing Manage Requisitions HR New HiresDo you attach a budget to your positions?

Staffing Manage Requisitions HR New HiresHow do you handle open positions?

Staffing Manage Requisitions HR PositionHow are job grades structured?

Staffing Manage Requisitions HR PositionHow do you track headcounts? (by bodies, positions/jobs?)

Staffing Manage Requisitions HR PositionWhat budgeting data do you need to maintain?

Staffing Manage Requisitions HR GeneralDefine your requisition process





What other systems do you interface to? (General ledger, personnel, benefits, etc.)












Suitability Matching (LMDA only)

Will managers be given access to find employees and/or applicants for work opportunity?


Suitability Matching (LMDA only)


Create all the questions required for the profile as generic offer questions that can be included in any offer profile.


Create all the question categories required for the profile as generic question categories that can be included in any offer profile.







Note: This module is only available if job requisition is setup in base HR application.



If employees are allowed to apply for internal jobs, does the application need to be approved? If yes, by whom?







What event triggers a requisition in your organization? (Department request, departure of an incumbent, etc.)


Is there an approval process to initiate a requisition? (budget available, management sign-off, etc.)


Please list details of pertinent information involved in the approval process, such as approval steps, authorizations, etc.








What event triggers a requisition in your organization? (Department request, departure of an incumbent, etc.)

E1







Staffing Manage Requisitions HR New HiresDo you attach a budget to your positions?

Staffing Manage Requisitions HR New HiresHow do you handle open positions?

Staffing Manage Selection HR New HiresHow are interviews scheduled?

Staffing Manage Selection HR New HiresHow are interviews scheduled?

Staffing Process New Employees HR New HiresWhen is the system updated in the new hire process?

Staffing Process New Employees HR New HiresHow does the system update affect other departments? (Payroll, Benefits)

Staffing Process New Employees HR New HiresWhen is the system updated in the new hire process?

Staffing Process New Employees HR New HiresHow does the system update affect other departments? (Payroll, Benefits)

Staffing Recruit New Employees HR New Hires


Staffing Recruit New Employees HR New HiresWhat information is tracked from the application or resume?

Staffing Recruit New Employees HR New HiresHow is the data gathered in the new hire process?



Staffing Recruit New Employees HR New HiresWhat information is tracked from the application or resume?

Staffing Recruit New Employees HR New HiresHow is the data gathered in the new hire process?

Total Compensation Administrate Benefits HR GeneralWhat are your deferred comp plan requirements?

Total Compensation Administrate Compensation HR SalaryDo you administer salary/hourly step and ranges?

Total Compensation Administrate Compensation HR SalaryHow does your system handle salary/hourly step and ranges?

Total Compensation Administrate Compensation HR SalaryHow is the salary portion of your union contracts administered?

Total Compensation Administrate Compensation HR SalaryWhen are your negotiation periods?

Total Compensation Administrate Compensation HR SalaryDo you do any salary impact studies during your negotiations?

Total Compensation Administrate Compensation HR SalaryDo you have a point-based weighting salary system? (i.e. HAY)

Total Compensation Administrate Compensation HR SalaryHow is your point-based weighting salary system tracked on your system?

Total Compensation Administrate Compensation HR Salary


Total Compensation Administrate Compensation HR SalaryWhat factors are involved in establishing a salary increase?



Total Compensation Administrate Compensation HR SalaryDo you administer salary/hourly step and ranges?

Total Compensation Administrate Compensation HR SalaryHow does your system handle salary/hourly step and ranges?

Total Compensation Administrate Compensation HR SalaryHow is the salary portion of your union contracts administered?

Total Compensation Administrate Compensation HR SalaryWhen are your negotiation periods?

Total Compensation Administrate Compensation HR SalaryDo you do any salary impact studies during your negotiations?

Total Compensation Administrate Compensation HR SalaryDo you have a point-based weighting salary system? (i.e. HAY)

Total Compensation Administrate Compensation HR SalaryHow is your point-based weighting salary system tracked on your system?



Is there an approval process to initiate a requisition? (budget available, management sign-off, etc.)


Please list details of pertinent information involved in the approval process, such as approval steps, authorizations, etc.










What type of recruiting activities occur? (Ad placement, interview scheduling, background checks, etc.)


Do you track any information on your system concerning the interview? (Interview notes, comments, etc.)




What type of recruiting activities occur? (Ad placement, interview scheduling, background checks, etc.)


Do you track any information on your system concerning the interview? (Interview notes, comments, etc.)












What timing factors are involved in your salary and performance review process (Yearly, quarterly, probationary?)


Explain the processes involved in your salary and performance review process?



Concerning your forecasting requirements, do you do any workforce analysis reporting ? (budgets, job reduction, right-sizing, union negotiations, etc.)


Concerning your forecasting requirements, do you do any compensation analysis? (budgets, union negotiations, etc.)









What timing factors are involved in your salary and performance review process (Yearly, quarterly, probationary?)

E1






Total Compensation Administrate Compensation HR SalaryWhat factors are involved in establishing a salary increase?



Total Compensation Administrate Benefits OAB Benefits

Total Compensation Administrate Benefits OAB BenefitsWhat is the current or planned effective date of each benefit plan?

Total Compensation Administrate Benefits OAB BenefitsWho are the carriers for each benefit plan?





Total Compensation Administrate Benefits OAB BenefitsWhat are your deferred compensation/savings plan requirements?




Total Compensation Administrate Benefits OAB BenefitsDo you require batch enrollment and administration processes?


Total Compensation Administrate Benefits OAB BenefitsWhat are the data interfaces for each carrier for the benefit plans?



Total Compensation Administrate Benefits OAB BenefitsDo you require automation of the communication requirements?

Total Compensation Administrate Benefits OAB BenefitsHow is eligibility to your benefit plans determined?

Total Compensation Administrate Benefits OAB BenefitsAre there waiting periods for your benefit plans?


Total Compensation Administrate Benefits OAB BenefitsWhat are the enrollment criteria for your benefit plans?

Total Compensation Administrate Benefits OAB BenefitsWhen is your open enrollment period?

Total Compensation Administrate Benefits OAB BenefitsHow do you handle suspended and interim enrollments?

Total Compensation Administrate Benefits OAB BenefitsDo you require Web access for participant enrollments?

Total Compensation Administrate Benefits OAB BenefitsDo you require IVR access for participant enrollments?



Total Compensation Administrate Benefits OAB BenefitsAre the eligibility/participation rules based on life events?

Total Compensation Administrate Benefits OAB BenefitsHow are the enrollment periods for life event determined?

Total Compensation Administrate Benefits OAB BenefitsAre the enrollment rules based on life events?

Total Compensation Administrate Benefits OAB BenefitsHow are your life events defined?



Explain the processes involved in your salary and performance review process?



Concerning your forecasting requirements, do you do any workforce analysis reporting ? (budgets, job reduction, right-sizing, union negotiations, etc.)


Concerning your forecasting requirements, do you do any compensation analysis? (budgets, union negotiations, etc.)


What types of benefit plans do you offer? List all the different benefits offered by your organization(s) (i.e. Health and welfare, defined contribution, defined benefit, spending accounts, flexible benefits)




What are the employee eligibility factors? (company, location, union association, salary, job code) Are they variable?


What are the dependent eligibility rules? (types of dependents and any restrictions or coverage differences)


What are the beneficiary eligibility rules? What are the rules regarding allocation amounts or percentages?


What are the participation rules? What is the waiting period or grandfather rules?



How are benefit costs/price tags calculated and stored? (Employee costs, employer costs, etc.) Describe the rounding rules used and at what levels rounding is applied.


Describe how the benefit costs/price tags may vary based on factors or coverages. Describe the rounding rules used and at what levels rounding is applied.


Describe how a participant may determine the use of any unused flex plan credits. (I.e. benefit pools, taken as taxable income, rolled into 401(k) ...)



What are the periodic internal/external reporting requirements for the benefit programs?



What are the periodic benefit communication requirements to the participants?


What are the benefit communication requirements to the participants based on life events?





Are there any minimum or maximum required periods of enrollment for the plans or options?







Do you require the ability to model employee eligibility for life event changes?


How do you handle benefit elections for active employees vs. COBRA participants?






How do you handle detection of life events? Do you require automatic life event detection and administration?

E1









Total Compensation Administrate Benefits OAB BenefitsWhat are the termination/coverage end rules for death?

Total Compensation Administrate Benefits OAB BenefitsWhat are the termination/coverage end rules for transfers?

Total Compensation Administrate Benefits OAB BenefitsWhich benefit plans are extended through COBRA?


Total Compensation Administrate Benefits OAB BenefitsHow do you handle COBRA administration?




Total Compensation Administrate Benefits HR Benefits

Total Compensation Administrate Benefits HR BenefitsHow is eligibility to your benefit plans determined?

Total Compensation Administrate Benefits HR BenefitsAre there waiting periods for your benefit plans?

Total Compensation Administrate Benefits HR BenefitsWhat are the criteria for your benefit plans?

Total Compensation Administrate Benefits HR BenefitsWhen is your open enrollment period?

Total Compensation Administrate Benefits HR BenefitsHow do you handle interim enrollments?

Total Compensation Administrate Benefits HR BenefitsHow do you handle COBRA?


Total Compensation Administrate Benefits HR BenefitsWhat is the current or planned effective date of the benefit plan?

Total Compensation Administrate Benefits HR BenefitsWho are the carriers for this benefit plan?






Total Compensation Administrate Benefits HR BenefitsWhat are the termination rules for dependent terminated from a benefit?

Total Compensation Administrate Benefits HR BenefitsWhat are the termination rules for terminated active employee?

Total Compensation Administrate Benefits HR BenefitsWhat are the termination rules for death?

Total Compensation Administrate Benefits HR BenefitsWhat are the termination rules for transfers?

Total Compensation Administrate Benefits HR BenefitsWhat are the termination rules for terminated COBRA participant?



Total Compensation Administrate Benefits HR BenefitsWhat are your deferred comp plan requirements?



What are the continuing eligibility rules for leave of absence, long term disability, short term disability? Are there any changes in the cost of the benefit? How is the money collected if the participant is not receiving a paycheck?


What are the termination/coverage end rules for active employee with a terminated benefit?


What are the termination/coverage end rules for dependent terminated from a benefit?


What are the termination/coverage end rules for terminated active employee?





Which benefit plans are extended after termination outside of COBRA? (I.e. retiree medical)



What are the termination/coverage end rules for terminated COBRA participant?


What are the allowed changes for COBRA participants vs. active employees? (Such as changing dependent status, changing plans (adding/terminating/changing), or changing coverage amounts)


How do you handle claims administration processing for plan reimbursements? (I.e. for flexible spending accounts, plans with reimbursable goods and services)










How are benefit costs/price tags calculated and stored? (Employee costs, employer costs, etc.) Describe the rounding rules used.




What are the dependent eligibility factors? (types of dependents and any restrictions or coverage differences)


What are the continuing eligibility rules for leave of absence, long term disability, short term disability?


Are there any changes in the cost of the benefit while on a leave of absence, long term disability, short term disability?


How is the money collected if the participant is not receiving a paycheck while on a leave of absence, long term disability, short term disability?


What are the termination rules for active employee with a terminated benefit?







What are the Beneficiary eligibility rules? What are the rules regarding allocation amounts or percentages?






E1








Total Compensation Administrate Benefits HR BenefitsHow is eligibility to your benefit plans determined?

Total Compensation Administrate Benefits HR BenefitsAre there waiting periods for your benefit plans?

Total Compensation Administrate Benefits HR BenefitsWhat are the criteria for your benefit plans?

Total Compensation Administrate Benefits HR BenefitsWhen is your open enrollment period?

Total Compensation Administrate Benefits HR BenefitsHow do you handle interim enrollments?

Total Compensation Administrate Benefits HR BenefitsHow do you handle COBRA?


Total Compensation Administrate Benefits HR BenefitsWhat is the current or planned effective date of the benefit plan?

Total Compensation Administrate Benefits HR BenefitsWho are the carriers for this benefit plan?






Total Compensation Administrate Benefits HR BenefitsWhat are the termination rules for dependent terminated from a benefit?

Total Compensation Administrate Benefits HR BenefitsWhat are the termination rules for terminated active employee?

Total Compensation Administrate Benefits HR BenefitsWhat are the termination rules for death?

Total Compensation Administrate Benefits HR BenefitsWhat are the termination rules for transfers?

Total Compensation Administrate Benefits HR BenefitsWhat are the termination rules for terminated COBRA participant?



Total Compensation Administrate Benefits HR BenefitsWhat are your deferred comp plan requirements?




(MK) Marketing Management Market Research and Analysis Perform Market Research Marketing Online GeneralCan you present us your executive marketing plan?

(MK) Marketing Management Market Research and Analysis Perform Market Research General CompanyHow do you differentiate yourself from your competition?

(MK) Marketing Management Market Research and Analysis Perform Market Research Marketing Online ProductHow many different types of products or services do you currently have?

(MK) Marketing Management Market Research and Analysis Perform Market Research Marketing Online ProductHow often do you introduce new products/services?

(MK) Marketing Management Market Research and Analysis Perform Market Research General CompanyWhat is the companies position/mission?

(MK) Marketing Management Market Research and Analysis Perform Market Research General Company

(MK) Marketing Management Market Research and Analysis Perform Market Research General CompanyWhat type of growth are you projecting?

(MK) Marketing Management Market Research and Analysis Perform Market Research General CompanyWhere will the growth come from?

(MK) Marketing Management Market Research and Analysis Perform Market Research Marketing Online ProductWho do you generally sell to?




What are the employee eligibility factors? (company, location, union association, salary, job code)










How are benefit costs/price tags calculated and stored? (Employee costs, employer costs, etc.) Describe the rounding rules used.




What are the dependent eligibility factors? (types of dependents and any restrictions or coverage differences)


What are the continuing eligibility rules for leave of absence, long term disability, short term disability?


Are there any changes in the cost of the benefit while on a leave of absence, long term disability, short term disability?


How is the money collected if the participant is not receiving a paycheck while on a leave of absence, long term disability, short term disability?


What are the termination rules for active employee with a terminated benefit?







What are the Beneficiary eligibility rules? What are the rules regarding allocation amounts or percentages?









What are the employee eligibility factors? (company, location, union association, salary, job code)

What is the organizational structure of your company? (e.g. entities, departments, regions)

E1





(MK) Marketing Management Marketing Audit Internal Environment Audit Marketing Online





(MK) Marketing Management Marketing Audit Internal Environment Audit Marketing OnlineWhat database are you using?

(MK) Marketing Management Marketing Audit Internal Environment Audit Marketing OnlineWhat ERP apps do you have installed currently? Whose? Version?

(MK) Marketing Management Marketing Audit Internal Environment Audit Marketing OnlineWhat hardware do you run?

(MK) Marketing Management Marketing Audit Internal Environment Audit Marketing OnlineWhat historical marketing information do you currently maintain?

(MK) Marketing Management Marketing Audit Internal Environment Audit Marketing OnlineWhat is your current Marketing Application


(MK) Marketing Management Marketing Audit Not identified Marketing OnlineDescribe how you measure campaign effectiveness.

(MK) Marketing Management Marketing Audit Not identified Marketing Online AuditHow do you currently audit your marketing activities?

(MK) Marketing Management Marketing Audit Not identified Marketing OnlineHow do you measure the response to a campaign?

(MK) Marketing Management Marketing Audit Not identified Marketing Online AuditWhat are your audit requirements for the future?

(MK) Marketing Management Not identified Not identified Marketing Online General

(MK) Marketing Management Not identified Not identified Marketing Online Miscellaneous

(MK) Marketing Management Not identified Not identified Marketing Online MiscellaneousDo you currently use or plan to use outbound telemarketing campaigns?

(MK) Marketing Management Not identified Not identified Marketing Online Security

(MK) Marketing Management Not identified Not identified Marketing Online SecurityDo you have security reports on who can run Marketing reports?

(MK) Marketing Management Not identified Not identified Marketing Online Security

(MK) Marketing Management Not identified Not identified Marketing Online InternationalDo you need multiple language support?

(MK) Marketing Management Not identified Not identified Marketing Online InternationalDo you need to support multiple currencies?

(MK) Marketing Management Not identified Not identified Marketing Online InternationalDo you need to support multiple date, address and name formats?

(MK) Marketing Management Not identified Not identified Marketing Online InternationalDo you need to support multiple organizations within the same country?

(MK) Marketing Management Not identified Not identified Marketing Online InternationalDo you operate in multiple countries?

(MK) Marketing Management Not identified Not identified Marketing Online GeneralIs there an existing diagram of the current marketing processes?


(MK) Marketing Management Not identified Not identified Marketing Online Miscellaneous



(MK) Marketing Management Not identified Not identified Marketing Online GeneralWhat is the purpose of the relevant sales and marketing system/processes?



(MK) Marketing Management Not identified Not identified Marketing Online GeneralWhat manual operations/processes do you need to automate?

(MK) Marketing Management Not identified Not identified Marketing Online MiscellaneousWhat role does the marketing department play in sales forecasting?

(MK) Marketing Management Not identified Not identified Marketing Online MiscellaneousWhat word processing package do your users use?

(MK) Marketing Management Not identified Not identified GeneralWhat would happen if you waited 6 months?

(MK) Marketing Management Not identified Not identified Marketing Online GeneralWhich marketing operations/processes do you want to eliminate?

HW & SW Environment

Can you provide information flow schematics of the data passed/required between marketing and other connected/interfaced systems? (e.g. Project Accounting)

HW & SW Environment

Can you provide us with a flow diagram of connectivity between the marketing and the core business application?

HW & SW Environment

How do you see the new application resolving your current deficiencies/issues?

HW & SW Environment

Is there an existing entity relationship (E-R) diagram of the current marketing application?

HW & SW Environment

What are your requirements for importing and exporting data from marketing?

HW & SW Environment

HW & SW Environment

HW & SW Environment

HW & SW Environment

HW & SW Environment

HW & SW Environment

What type of information is exchanged between the current marketing application and your other systems/processes?

Closed Loop Marketing


Are there any time-intensive marketing processes that need to be addressed?

Do you currently use or plan to use outbound ecommerce marketing campaigns?

Do you have documentation on your current system security requirement for marketing?

Do you have security requirements on who can enter data for marketing? (e.g. by responsibility, by company, by cost center)

What are business areas within marketing that are targeted for improvement?

What are requirements coming from the creative side of the marketing department?

What are the main jobs/responsibilities you have in your marketing department?

What are the main marketing tasks you perform in your marketing department?

What is the reason for purchasing/upgrading to this Oracle Marketing Application?

What is the total number of users that will have access to the Marketing application? How many of those are using the application simultaneously?

HW & SW Environment

E1





(MK) Marketing Management Not identified Not identified Marketing Online GeneralWhich of these business areas are of highest priority?

(MK) Marketing Management Strategic Marketing Not identified Marketing Online Budgeting

(MK) Marketing Management Strategic Marketing Not identified Marketing Online Budgeting

(MK) Marketing Management Strategic Marketing Not identified Marketing Online BudgetingDescribe the campaign budget process

(MK) Marketing Management Strategic Marketing Not identified Marketing Online CustomersDescribe the customer data model that is currently used by the organization.

(MK) Marketing Management Strategic Marketing Not identified Marketing Online General

(MK) Marketing Management Strategic Marketing Not identified Marketing Online BudgetingDescribe the movement of funds between budgets.

(MK) Marketing Management Strategic Marketing Not identified Marketing OnlineDo you perform a break-even analysis for marketing activities?

(MK) Marketing Management Strategic Marketing Not identified Marketing Online

(MK) Marketing Management Strategic Marketing Not identified Marketing Online

(MK) Marketing Management Strategic Marketing Not identified Marketing Online CampaignHow are the campaign costs to be tracked and at what level of breakdown?

(MK) Marketing Management Strategic Marketing Not identified General CompanyHow big is the company? (Revenue, employees)

(MK) Marketing Management Strategic Marketing Not identified Marketing Online GeneralHow big is your marketing department? (# of employees, budget)?

(MK) Marketing Management Strategic Marketing Not identified Marketing OnlineHow do you capture orders (mail-order, phone, web, salesforce)?

(MK) Marketing Management Strategic Marketing Not identified Marketing Online BudgetingHow is the marketing budget apportioned across multiple organizations?

(MK) Marketing Management Strategic Marketing Not identified Marketing Online General

(MK) Marketing Management Strategic Marketing Not identified Marketing OnlineWhat applications do you use to capture orders?

(MK) Marketing Management Strategic Marketing Not identified General CompanyWhat does your company do?

(MK) Marketing Management Strategic Marketing Not identified General CompanyWhat industry is your company in?

(MK) Marketing Management Strategic Marketing Product / Service Strategy Marketing Online ProductWhat do you sell?

(MK) Marketing Management Strategic Marketing Product / Service Strategy Marketing Online ProductWhat is the price point of your products/services?

(MK) Marketing Management Strategic Marketing Product / Service Strategy Marketing Online ProductWhat is your future product strategy?

(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online CampaignsHow are the campaigns' objectives to be measured or quantified

(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online CampaignsHow is the effectiveness of campaigns managed

(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Campaigns

(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online MiscellaneousHow visible should campaigns be to the rest of the marketing org?

(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online CampaignsHow visible should campaigns be to the rest of the marketing org?

(MK) Marketing Management Tactical Marketing Campaign Execution Literature Fulfillment

(MK) Marketing Management Tactical Marketing Campaign Execution Literature FulfillmentDo you have collateral organized in kits?

(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online MiscellaneousDo you market on the web?

(MK) Marketing Management Tactical Marketing Campaign Execution iMarketingDo you plan to have affiliate sites ?


(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online Literature FulfillmentDo you use hard and soft collateral?

(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online Literature FulfillmentDo you use version control for collateral?

(MK) Marketing Management Tactical Marketing Campaign Execution Marketing OnlineHow do you capture the actual cost for a marketing campaign?

(MK) Marketing Management Tactical Marketing Campaign Execution Marketing OnlineHow do you assign captured revenue data to campaigns and promotions?

(MK) Marketing Management Tactical Marketing Campaign Execution Marketing OnlineHow do you capture revenue data for a campaign or a promotion?

(MK) Marketing Management Tactical Marketing Campaign Execution Literature FulfillmentHow do you currently inventory your collateral?

(MK) Marketing Management Tactical Marketing Campaign Execution Marketing OnlineHow do you currently track cost and effectiveness of a promotion?

(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online List Management

Describe the approval processes for marketing budget within the organization?

describe the budgeting process for marketing activities e.g campaigns and events

Describe the geographical distribution of your business and/or employees - present and future.



Do you perform a P&L analysis for products or clients where marketing costs have to be factored in?


Do you use any Oracle Applications such as Oracle Call Center, Oracle TeleSales or Oracle iStore to capture orders?


How is your marketing department structured (centralized for the whole company or decentralized for SBU's)?


How many types of campaigns does the organization manage and what are the key information components of each type

Marketing Online/Sales

Describe your business process for sending a letter or collateral to a contact?

Marketing Online/ Inventory

eCommerce: Affiliate


Do you send collateral based on answers from mail or phone questionnaires?




Marketing Online/ Inventory


How do you currently track responses to a list (or to a campaign in general)?

E1





(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online Literature FulfillmentHow is collateral currently processed (in-house, fulfillment house etc.) ?

(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online CollateralHow is collateral fulfilled by the organization, describe the scenarios

(MK) Marketing Management Tactical Marketing Campaign Execution Collateral

(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online CampaignHow many campaigns do you run simultaneously?

(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online CampaignHow many campaigns do you launch a year?

(MK) Marketing Management Tactical Marketing Campaign Execution CollateralHow should collateral be categorized

(MK) Marketing Management Tactical Marketing Campaign Execution CollateralHow should the marketing department be notified of new collateral

(MK) Marketing Management Tactical Marketing Campaign Execution iMarketingHow will profile information be used in your online storefront ?

(MK) Marketing Management Tactical Marketing Campaign Execution iMarketingHow will profile information be used in your retail stores ?

(MK) Marketing Management Tactical Marketing Campaign Execution iMarketingWhat revenue-sharing arrangements will you have with affiliates ?

(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online

(MK) Marketing Management Tactical Marketing Campaign Execution iMarketingWhat content-sharing arrangements will you have with affiliates ?

(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online

(MK) Marketing Management Tactical Marketing Campaign Execution iMarketing

(MK) Marketing Management Tactical Marketing Campaign Execution iMarketing


(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online Reporting


(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online ReportingHow do you manage the update of marketing report's distribution list?


(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online ReportingHow granular do you report on geographical segments/attributes?

(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online ReportingHow granular do you report on target market segments?

(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing OnlineHow often do you check/recalculate the objectives of a campaign?


(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online

(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online ReportingWhat business performance statistics do you monitor for marketing?



(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online

(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online ReportingWho receives a copy of marketing reports?

(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Promotion



(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Campaign

(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online PromotionDo you currently use coupons or gift certificates?




Marketing Online / MES

How is marketing collateral managed by the organization, physically and electronically



eCommerce: Profiling



Marketing PM Functionality

What application do you currently use to communicate/share information during the campaign/promotion planning/execution?



What is the mechanism to assign the captured marketing cost to tasks/activities and ultimately to products and/or sales?

eCommerce: Affiliate What personalization requirements do you have for customers arriving from affiliate sites ?


What requirement does your marketing department have for profiling customers ?


Who in your organization will require the ability to request that a letter or collateral be sent?

Are marketing reporting requirements standard across the enterprise, for example subsidiaries?

Are there any requirements for on-line (softcopy) distribution and/or remote location printing for marketing reports?

How granular do you report on communication channels and media? (e.g. track cost and revenue)


Provide examples of each report including: Source, user, frequency, main reporting parameters, purpose, # of copies!


What are the objectives you use to judge the performance of a campaign? (e.g. ROI, Revenue etc.)

What is the criteria for determining who should receive a copy of any marketing reports?

What reports are grouped together on a regular basis and printed in one print run?


What units do you use to measure the above marketing objectives ($'s, time, units etc.)?

Can promotions be accumulated? (e.g. a 5 % promotion coupled with another 2 % promotion results in a 7 % promotion)

Do you currently have a promotion database which stores all your historical promotion data?

Do you currently use an application that manages the flow/management (sequence of steps) of a promotion such as workflow or project management software?

Do you currently use an application that manages the flow/management (sequence of steps) of a campaign such as a workflow tool or project management software?

Do you have a document that depicts how your campaigns are hierarchically structured (main campaign, child campaign, promotions etc.)?

Do you have a document that depicts the general project management processes/policies you use to create and execute a campaign?

Do you have a document that depicts the hierarchy of your communication channels and media?

E1





(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Segmentation





(MK) Marketing Management Tactical Marketing Campaign Planning iMarketing PromotionDo you have a requirement to use advertisments to earn revenue ?

(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online PromotionHow do you classify promotions? (e.g. by client, product, geography etc.)

(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online SegmentationHow granular do you segment your marketing activities geographically?




(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online PromotionHow many promotions do you run simultaneously?

(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online PromotionHow many promotions do you typically run during a fiscal year?

(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online CampaignHow many sub campaigns does a campaign usually have?

(MK) Marketing Management Tactical Marketing Campaign Planning iMarketing PromotionHow will your online campaigns be affected by your retail campaigns ?





(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online

(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online CampaignWhat is the current campaign and promotion approval process?

(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online PromotionWhat is the process of determining the success of a promotion?

(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online CampaignWhat is the unique identifier of a campaign?

(MK) Marketing Management Tactical Marketing Campaign Planning iMarketing PromotionWhat kinds of offers do you plan to have on your online storefront ?

(MK) Marketing Management Tactical Marketing Campaign Planning iMarketing Promotion

(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online MiscellaneousWhat market research data do you purchase?

(MK) Marketing Management Tactical Marketing Campaign Planning iMarketing PromotionWhat metrics do you use for web-based campaigns ?

(MK) Marketing Management Tactical Marketing Campaign Planning iMarketing PromotionWhat types of offers will be available on the web?

(MK) Marketing Management Tactical Marketing Marketing Online

(MK) Marketing Management Tactical Marketing Execute Campaigns BIMHow is "newly acquired" customers defined

(MK) Marketing Management Tactical Marketing Execute Campaigns BIMHow is performance of marketing initiatives (eg campaigns) measured

(MK) Marketing Management Tactical Marketing Execute Campaigns BIMHow is the data for KPI captured

(MK) Marketing Management Tactical Marketing Execute Campaigns BIM

(MK) Marketing Management Tactical Marketing Execute Campaigns BIMWhat critical marketing indicators should be associated with alerts

(MK) Marketing Management Tactical Marketing Execute Campaigns BIMWhat constitutes a customer response

(MK) Marketing Management Tactical Marketing Execute Campaigns BIMWhat marketing KPI are used by the organization

(MK) Marketing Management Tactical Marketing Execute Campaigns BIM

(MK) Marketing Management Tactical Marketing List Management Marketing Online List ManagementCan you provide us with data mappings of the lists you currently use?

(MK) Marketing Management Tactical Marketing List Management Marketing Online List ManagementDescribe the process of cleaning and de-douping and sorting the lists?

Do you have a document that depicts the hierarchy of your geographical segmentation?

Do you have a document that depicts the hierarchy of your target market segments?

Do you have a list of promotion types you use? (e.g. % discount, early bird, buy one get one etc.)

Do you have a process flow that depicts the creation and management of campaigns?

Do you have a process flow that depicts the creation and management of promotions?

How granular do you segment your target markets and what are those segments?

How granular to you plan your communication efforts in terms of channels and media?

How is the general marketplace reached, describe the broadcasting strategies used.

What advertising/promotional medium are commonly used? For each medium, list the various vendors that are used by the marketing org that provide these medium.

What are the criteria/logic you use to decide which promotion you run at what time for which products?

What are the statuses a campaign can be in? (New, Approved, Canceled) etc.

What are the statuses a promotion can be in? (New, Approved, Canceled) etc.


What attributes do you capture/track for a single campaign process step? (e.g. priority, weight, start & end dates, dependencies etc.) ?

What kinds of personalization requirements do you have for web-based commerce ? eg. recommendations, personalized ads

Campaign Planning & Campaign Execution


Do you currently use project management software to manage marketing activities? (e.g. track, assign and report on responsibilities / tasks / dependencies / timing / cost capturing / critical paths)?

Marketing Intelligence




How is the sales cycle time measured and how can this be tracked in the system





Where does the data to calculate the KPIs come from and how is it stored in the system

E1





(MK) Marketing Management Tactical Marketing List Management Marketing Online List Management

(MK) Marketing Management Tactical Marketing List Management Marketing Online List ManagementDo you have a document depicting the de-douping rules?

(MK) Marketing Management Tactical Marketing List Management Marketing Online List ManagementDo you use Oracle Discoverer?



(MK) Marketing Management Tactical Marketing List Management Marketing Online List ManagementHow do you currently judge the performance of a list?


(MK) Marketing Management Tactical Marketing List Management Marketing Online

(MK) Marketing Management Tactical Marketing List Management Marketing Online List ManagementHow do you generate a list of a reduced size (test list)?


(MK) Marketing Management Tactical Marketing List Management Marketing Online List ManagementHow is this criteria captured within the database?



(MK) Marketing Management Tactical Marketing List Management Marketing Online List ManagementWhat criteria is normally used to define the lists to be generated?

(MK) Marketing Management Tactical Marketing List Management Marketing Online List ManagementWho is responsible for generating, cleaning and de-douping lists?

(MK) Marketing Management Tactical Marketing Manage Lists Marketing Online List Management



(MK) Marketing Management Tactical Marketing Manage Lists Marketing Online List Managementwhat constitutes a duplicate customer record

(MK) Marketing Management Tactical Marketing Marketing Communication Marketing Online

(MK) Marketing Management Tactical Marketing Not identified Marketing OnlineHow do you forecast the revenue of a campaign?

(MK) Marketing Management Tactical Marketing Plan Campaigns Marketing Online

(MK) Marketing Management Tactical Marketing Plan Campaigns Marketing OnlineHow are marketing geographies determines and inter- related

(MK) Marketing Management Tactical Marketing Plan Campaigns Marketing OnlineHow are marketing geographies targeted for marketing initiatives

(MK) Marketing Management Tactical Marketing Plan Campaigns Marketing OnlineHow are responses from different marketing geographies tracked

(MK) Marketing Management Tactical Marketing Plan Campaigns Marketing OnlineHow is the customer/prospect to be contacts (email, fax, call)



(MK) Marketing Management Tactical Marketing Plan Campaigns MES MES


(MK) Marketing Management Tactical Marketing Plan Campaigns MES MESHow should obsolete information be managed

(MK) Marketing Management Tactical Marketing Plan Campaigns MES MESHow should the publication of information be controlled




(MK) Marketing Management Tactical Marketing Plan Campaigns MES MESWhat type of information should be managed by the organization

(MM) Materials Management not identified not identified ALL Security


(MM) Materials Management not identified not identified ALL SecurityWill there need to be terminal security for Inventory Accuracy?

Do you generate the lists from an internal DWH or do you buy a list from an external source?

For each criteria used to generate a list, what customer data is commonly extracted when creating the list eg. address, tel, email?

How complex are your selection criteria of generating a list? Do you have examples?

How do you ensure that a customer is not contacted more than once on the same marketing initiative.

How do you ensure that a customer or prospect is not contacted too frequently?

How is the customer database maintained in terms of integrity and freshness?

If you generate the lists internally please describe the list generation process?

If you use your internal DWH for list creation, which hardware and software platform do you use for your DWH?

Describe how 1 to 1 marketing may be operative in your marketing initiatives

Describe how the customer database is to be segmented for marketing purposes

How is imported list data to be treated in context to the rest of the customer database


How do you budget for campaigns or in other words how do you forecast the cost of a campaign?


Describe the marketing demographics that the marketing organization tracks and uses

How is the general marketplace reached, describe the broadcasting strategies used.

How should Marketing demographics be tracked and maintained in the system

How should marketing and sales, competitive information be organized for the organization

How should marketing resources be organized in terms of sharing information , eg mailing lists

What advertising/promotional medium are commonly used? For each medium, list the various vendors that are used by the marketing org that provide these medium.

What perspective of audience should be considered when organizing information

What responses from the customer/prospect should be tracked by the system

Do you have security requirements on who can enter data for Inventory Accuracy? (e.g. by company? by cost center?)

Do you have security reports on who can run Inventory Accuracy reports? (by company, by cost center etc.)

E1





(MM) Materials Management not identified not identified ALL SecurityDo you run security reports on a regular basis for Inventory Accuracy?



(MM) Materials Management not identified not identified ALL Validation

(MM) Materials Management not identified not identified Not module specific Security


(MM) Materials Management not identified not identified Not module specific SecurityWill there need to be terminal security for Material Handling?

(MM) Materials Management not identified not identified Not module specific SecurityDo you run security reports on a regular basis for Material Handling?



(MM) Materials Management not identified not identified Not module specific Validation

(MM) Materials Management Not identified Not identified Not module specific PoliciesHow many plants are there in your organization?

(MM) Materials Management Not identified Not identified Not module specific PoliciesDo you have inventory at Suppliers for outside processing?

(MM) Materials Management Not identified Not identified Not module specific Policies

(MM) Materials Management Not identified Not identified Not module specific PoliciesHow do you audit your Material Handling data?




(MM) Materials Management Not identified Not identified ALL PoliciesHow do you maintain your Inventory Accuracy data?

(MM) Materials Management Not identified Not identified INV PoliciesDo you conduct periodic cycle counts?

(MM) Materials Management Not identified Not identified INV PoliciesDo you conduct periodic wall-to-wall physical inventories?

(MM) Materials Management Not identified Not identified ALL PoliciesHow do you audit your Inventory Accuracy data?

(MM) Materials Management Not identified Not identified ALL Policies



(MM) Materials Management Picking and Shipping Not Identified OM, SE Shipping

(MM) Materials Management Picking and Shipping Not Identified OM, SE Quality

(MM) Materials Management Picking and Shipping Not Identified OM, SE PickingDo you pack multiple customer orders together? Please explain.

(MM) Materials Management Picking and Shipping Not Identified OM, SE Picking



(MM) Materials Management Picking and Shipping Not Identified OM, SE PickingDo you use pick slip grouping?

(MM) Materials Management Picking and Shipping Not Identified OM, SE ShippingIf yes, how do you create the customer documentation?

(MM) Materials Management Picking and Shipping Not Identified OM, SE Shipment ReleaseWill you be having carriers validate trips stops for each delivery leg?

(MM) Materials Management Picking and Shipping Not Identified OM, SE Shipment ReleaseWill you be using the internet for validating customer deliveries?

(MM) Materials Management Picking and Shipping Pick and Stage Sales Orders INV, OM Shipping

(MM) Materials Management Picking and Shipping Pick and Stage Sales Orders OM, SE Shipping

(MM) Materials Management Picking and Shipping Pick and Stage Sales Orders OM, SE ShippingDo you stage shipments by carrier? by route? by Customer?

(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists INV, OM ShippingAre the Pick Lists printed from Open Sales Orders?

Do you have documentation on your current system security requirements for Inventory Accuracy?

Map each GL user to a menu structure. Will any new ones need to be created for Inventory Accuracy?

Do you review requirements for validation rules, allowing certain Inventory Accuracy accounts to be valid with only certain other values.

Do you have security requirements on who can enter data for Material Handling? (e.g. by company? by cost center?)

Do you have security reports on who can run Material Handling reports? (by company, by cost center etc.)

Do you have documentation on your current system security requirements for Material Handling?

Map each GL user to a menu structure. Will any new ones need to be created for Material Handling?

Do you review requirements for validation rules, allowing certain Material Handling accounts to be valid with only certain other values.

How do you maintain your Material Handling data? Do you use receipt travelers, shop packets, etc. ?

Which operations/processes do you want to streamline for Material Handling?

Which operations/processes do you want to eliminate for Material Handling?

Are there any time-intensive Material Handling operations/processes that need to be addressed?

Which operations/processes do you want to streamline for Inventory Accuracy?

Which operations/processes do you want to eliminate for Inventory Accuracy?

Are there any time-intensive Inventory Accuracy operations/processes that need to be addressed?

Do sase customers require capsulate order shipments? Is this managed by the Pick List issue?

Do you keep statistics on outgoing quality? If so - please elaborate on setup and usage.

Do you pick based on carriers, departures, deliveries, customers, or ship to's?

Do you print packing slips? Are they global packing slips? Please explain and show an example.

Do you use containers for packing ordered items for customers? Do they require a seal?

Do you have a separate warehouse location (on and off the system) to denote staged shipments? If yes, what document authorizes the transfer?

Do you pull finished goods for shipment based on the Pick List? If not, from what document?

E1





(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE PickingDo you need the Pick List to print in the Shipping Department?

(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE PickingWho issues the Pick List to the Warehouse?

(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE Peak StatisticsHow many orders do you pick release on a peak day?

(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE Backorders

(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE Shipment Release





(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE Shipment ReleaseWhat is the average number of picking lines per order?

(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE Shipment ReleaseWhat specific information do you require to print on a pick slip?

(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE Shipment ReleaseWhat triggers the release of orders for shipment?

(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE Shipment ReleaseWhat type of documents do you use when picking the shipments?

(MM) Materials Management Picking and Shipping Ship Miscellaneous Shipments INV, OM ShippingDo you ship RMA replacement inventory to Customers?

(MM) Materials Management Picking and Shipping Ship Miscellaneous Shipments OM, SE ShippingDo you ship inventory to other internal plants or sales offices?

(MM) Materials Management Picking and Shipping Ship Miscellaneous Shipments OM, SE ShippingDo you ship inventory to Suppliers for outside processing?

(MM) Materials Management Picking and Shipping Ship Miscellaneous Shipments OM, SE ShippingDo you ship Service repairs back to customers?

(MM) Materials Management Picking and Shipping Ship Sales Orders INV, OM ShippingIf yes, how do you create the customs documentation?

(MM) Materials Management Picking and Shipping Ship Sales Orders INV, OM Shipping

(MM) Materials Management Picking and Shipping Ship Sales Orders INV, OE Order Taking

(MM) Materials Management Picking and Shipping Ship Sales Orders OE Order Taking

(MM) Materials Management Picking and Shipping Ship Sales Orders OE Order TakingHow is a backorder placed? Please elaborate on setup and processing.

(MM) Materials Management Picking and Shipping Ship Sales Orders OM Peak StatisticsHow may shipments per month?

(MM) Materials Management Picking and Shipping Ship Sales Orders OE Order Taking

(MM) Materials Management Picking and Shipping Ship Sales Orders NS Exception Handling

(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship Confirmation




(MM) Materials Management Picking and Shipping Ship Sales Orders INV, OE Ship Confirmation

(MM) Materials Management Picking and Shipping Ship Sales Orders OE Peak StatisticsHow many backorders do you process on a peak day?

(MM) Materials Management Picking and Shipping Ship Sales Orders INV, OE Return ShipmentPlease describe how you ship replacement product?

(MM) Materials Management Picking and Shipping Ship Sales Orders INV, OE Return Shipment

(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Shipment Release

(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Quality

(MM) Materials Management Picking and Shipping Ship Sales Orders OM,SE,INV Documents



Do you generate separate picklists for backordered product? If so please elaborate on the setup and process.

Do you ever reprint pick lists? If so please elaborate on the setup and process.

Do you specify the order in which eligible picking lines are released during the pick release process? If so please elaborate on the setup and process.

How do you arrange an order on a shipping release or pick list? (location, shipper, date, etc.).

If applicable, what criteria do you use to group released picking lines onto a pick slip?

If applicable, what sales order attributes are considered in prioritizing the releasing of eligible picking lines? Ex. Order number, schedule date etc.

Do some customers require complete order shipments? Is this managed by the Pick List issue?

Do you ship from multiple locations? If so please elaborate on setup and processing.

How is the shipping location determined? (i.e. by geography or product availability?

Are orders taken by one business unit which are then shipped from another business unit?

Do you keep statistics on outgoing quality? If so - please elaborate on setup and usage.

If applicable, to what extent do you backorder shipments of a delivery at ship confirm time?

If applicable, to what extent do you calculate weight of a delivery at ship confirm time?

If applicable, to what extent do you calculate volume of a delivery at ship confirm time?

If applicable, to what extent do you calculate percentage fill of a delivery at ship confirm time?

Do you confirm shipments before or after goods leave the dock? Please elaborate on how the process works.

Does the return shipment reference the original Sales Order? If so how is the reference made?

Do you consolidate shipments in those locations? If so please elaborate on the setup and process.

Do you have a shipping quality assurance function? If so - please elaborate on setup and usage.

Do you have custom international shipping documents? If so - please elaborate on setup and usage. Please provide SASE examples and identify what information is required on international shipping documents.

Do you have special procedures for international shipments? If so please describe the setup and processing.

Do you have specific locations for specific shipments? If so please elaborate on the setup and process.

E1






(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Shipping




(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE ShippingDo you ship to other countries?




(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship ConfirmationHow many locations do you ship from?







(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship ConfirmationWhat specific information do you require to print on a pack slip?


(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship ConfirmationWho is informed of shipment confirmation?

(MM) Materials Management Receiving and Inspection Manage Inspect Goods PO ReceivingWhat is the process for shortages to items received?

(MM) Materials Management Receiving and Inspection Manage Inspect Goods PO ReceivingWhat is the process for processing non-compliant material?

(MM) Materials Management Receiving and Inspection Manage Inspect Goods PO, Quality Inspection

(MM) Materials Management Receiving and Inspection Manage Inspect Goods BIS InspectionDo you monitor the quality performance of your Suppliers?

(MM) Materials Management Receiving and Inspection Manage Inspect Goods PO Inspection

(MM) Materials Management Receiving and Inspection Manage Inspect Goods PO Inspection

(MM) Materials Management Receiving and Inspection Manage Inspect Goods PO InspectionHow is material approved to use in the MRB location?

(MM) Materials Management Receiving and Inspection Manage Inspect Goods INV RMA

(MM) Materials Management Receiving and Inspection Manage Receive Goods PO Multi-Org

(MM) Materials Management Receiving and Inspection Manage Receive Goods PO Multi-Org

(MM) Materials Management Receiving and Inspection Manage Receive Goods PO ReceivingWhat is the process to receive production material items?

(MM) Materials Management Receiving and Inspection Manage Receive Goods PO ReceivingWhat is the process to receive expenses items?

(MM) Materials Management Receiving and Inspection Manage Receive Goods PO ReceivingAre all items received against PO's? If not, what items are not and why?

(MM) Materials Management Receiving and Inspection Manage Receive Goods OE, PO Receiving

(MM) Materials Management Receiving and Inspection Manage Receive Goods PO, QA ReceivingHow do you manage items received that are rejected?

(MM) Materials Management Receiving and Inspection Manage Receive Goods INV RMAHow do you receive product into your plant?

(MM) Materials Management Receiving and Inspection Manage Receive Goods INV RMA

(MM) Materials Management Receiving and Inspection Manage Receive Goods NS RMADo you receive returns to a 3rd party? if so - please describe the process.

Do you measure confirmation to actual shipment? If so please describe the setup and processing.

Do you need under and over shipment tolerances? by Customer, by item, by Customer-item?

Do you or your customers allow partial shipments? Or, do you ship complete only? If so please elaborate on the setup and process.

Do you record and batch update information about items picked and shipped using external sources such as bar-code readers? If so please elaborate on the process.

Do you ship containers of finished goods where the shipment of the container fulfills multiple Sales Order lines?

Does the Shipping Department enter the shipment on the system? If not, what document is given to data entry?

Does your Company stage shipments? If so please describe the setup and processing.

How do you default this information into shipment transactions or how would you like it to default in?

If applicable, to what extent do you backorder departures at ship confirm time?

If applicable, to what extent do you calculate percentage fill of the departure at ship confirm time?

If applicable, to what extent do you calculate volume of the departure at ship confirm time?

If applicable, what specific information do you collect? Ex. Picked & shipped quantities, freight charges etc.

If one warehouse does not have sufficient goods for the order, do you transfer goods from other warehouses?

What information do you store to default into shipment transactions or what information do you redundantly key into shipment transactions and would like to default in? Ex. Item weight, as, etc.

When a shipment is within tolerance, do you want the Sales Order line to close?

Do you base your inspection on a Quality collection plan that may have certified suppliers?

When supplier inventory fails inspection, who initiates the Return to Vendor transaction?

If not returned to vendor, do you move the material into a MRB location for further review?

Do you have a formal Material Review Board for Returned Goods Disposition? If so - please describe how the Review Board processes returns disposition.

Do you track the 'Country of Origin' for the items you have received while in your (MM) Materials Management/inventory system? If so, please describe your tracking process.

Do you produce reports by item and/or supplier on the 'Country of Origin' for items received, stocked, or being used in production? If so, please describe your reporting process.

Do you order and receive items from other organizations/businesses (Inter-Company)?

Do you receive returns to a Repair Center? If so - please describe the process.

E1





(MM) Materials Management Receiving and Inspection Manage Received Goods PO ReceivingHow are items received?

(MM) Materials Management Receiving and Inspection Manage Received Goods PO Receiving

(MM) Materials Management Receiving and Inspection Manage Received Goods PO ReceivingAre items received directly into inventory?

(MM) Materials Management Receiving and Inspection Manage Received Goods INV, PO ReceivingIf not, do you inspect items at receiving?

(MM) Materials Management Receiving and Inspection Manage Received Goods INV, PO ReceivingHow are items selected for inspection?

(MM) Materials Management Receiving and Inspection Manage Received Goods INV, PO ReceivingDo Requestors receive their own materials via Self-Service Purchasing?

(MM) Materials Management Receiving and Inspection Manage Received Goods INV, PO ReceivingHow are expensed items delivered to the requester?

(MM) Materials Management Receiving and Inspection Manage Received Goods INV, PO Receiving

(MM) Materials Management Receiving and Inspection Manage Received Goods INV, PO ReceivingDo you receive substitute items?

(MM) Materials Management Receiving and Inspection Manage Received Goods INV, PO Receiving

(MM) Materials Management Receiving and Inspection Manage Received Goods INV, PO ReceivingDo you use a receipt amount or dollar amount tolerance?

(MM) Materials Management Receiving and Inspection Manage Received Goods INV, PO ReceivingDo you perform (virtual) receipts of Drop Ship items?

(MM) Materials Management Receiving and Inspection Manage Received Goods INV, PO ReceivingIf yes, then what document or event drives the receiving transaction?

(MM) Materials Management Receiving and Inspection Manage Received Goods AP, GL, PO ReceivingDo you accrue your receipts to the General Ledger?

(MM) Materials Management Transportation Planning Communicate Plan INV, OM TransportationHow is the Transportation Plan communicated internally?

(MM) Materials Management Transportation Planning Communicate Plan INV, OM Transportation

(MM) Materials Management Transportation Planning Communicate Plan OM, INV TransportationIs the Transportation Plan generated off the system?

(MM) Materials Management Transportation Planning Create Transportation Plan OM TransportationIs a delivery schedule integral with your current business software?

(MM) Materials Management Transportation Planning Create Transportation Plan OM TransportationDo you plan production based on Departures?

(MM) Materials Management Transportation Planning Create Transportation Plan OM TransportationHow do you generate shipping schedules?

(MM) Materials Management Transportation Planning Create Transportation Plan OM TransportationAre they based on customer due date?

(MM) Materials Management Transportation Planning Create Transportation Plan OM TransportationAre they based on shipment to regional areas?

(MM) Materials Management Transportation Planning Create Transportation Plan NS TransportationAre they based on transportation availability?

(MM) Materials Management Transportation Planning Create Transportation Plan INV, OM TransportationAre they based on inventory needs at your regional sites?

(MM) Materials Management Transportation Planning Create Transportation Plan INV, OM Transportation

(MM) Materials Management Transportation Planning Create Transportation Plan INV, OM Transportation

(MM) Materials Management Transportation Planning Manage Carriers INV, OM TransportationHow do you manage your carriers?

(MM) Materials Management Transportation Planning Manage Carriers INV, OM TransportationDo you wish to tender a load with a carrier via the Internet?

(MM) Materials Management Transportation Planning Manage Carriers INV, OM TransportationDo you need volume and weight information when tendering a load?

(MM) Materials Management Transportation Planning Manage Carriers INV, OM TransportationDo you wish to receive quotes for loads via the Internet?

(MM) Materials Management Transportation Planning Manage Carriers INV, OM Transportation

(MM) Materials Management Transportation Planning Manage Carriers INV, OM Transportation

(MM) Materials Management Transportation Planning Not Identified OM, SE Ship Confirmation

(MM) Materials Management Transportation Planning Not Identified OM,SE, Web Shipping

(MM) Materials Management Transportation Planning Not Identified OM,SE ShippingDo you manage activity at shipment stops or customer delivery stops?

(MM) Materials Management Transportation Planning Not Identified OM,SE ShippingDo you need to provide visibility to Freight Costs Vs Freight Charges

(MM) Materials Management Transportation Planning Not Identified OM,SE ShippingDo you sequence Deliveries or loads within a Trip?

(MM) Materials Management Transportation Planning Ship Sales Orders OM, SE Ship ConfirmationHow many shipments do you confirm each day?

(MM) Materials Management Transportation Planning Ship Sales Orders OM, SE Ship Confirmation

(MM) Materials Management Transportation Planning Ship Sales Orders OM, SE Shipping

Do you require documentation (i.e., Purchase Order or Return Material Authorization) before an item can be received?

Do you want to prevent receivers from seeing the quantity ordered or quantity remaining to receive (blind receiving)?

How are the appropriate people notified when material is received that will relieve a shortage?

Does the Transportation Plan effect available to promise dates to customers?

Does the Transportation Plan include Sales Order Shipments and Service Repairs and RMA shipments?

Do you need a Transportation Calendar by customer, by supplier, by carrier?

Do you wish to record freight charges onto the Sales Orders at the time of shipment?

Do you manage international shipments or does your carrier provide that service?

Do you confirm shipments before or after goods leave the dock? Please elaborate on how the process works.

Do you currently have direct shipping access to a UPS portal? Do you use any other carrier direct connects?

If applicable, to what extent do you calculate weight of the departure at ship confirm time?

To what extent do you capture delivery line details at ship confirm time? Ex. Item serial number, shipped quantities, etc.

E1





(MM) Materials Management Transportation Planning Ship Sales Orders OM, SE Ship ConfirmationWho confirms the shipments?

(MM) Materials Management Warehouse Management Issue Material INV IssuesDo you issue materials to non-production jobs?

(MM) Materials Management Warehouse Management Issue Material INV, WIP IssuesDo you issue materials to a Discrete Work Order using a pick list?

(MM) Materials Management Warehouse Management Issue Material INV, WIP IssuesDo you issue materials to a Repetitive Line using a pick list?

(MM) Materials Management Warehouse Management Issue Material INV, WIP IssuesDo you issue materials to a Flow Line using a pick list?

(MM) Materials Management Warehouse Management Issue Material INV, WIP IssuesHow do you manage unplanned issues?

(MM) Materials Management Warehouse Management Issue Material INV, WIP IssuesHow do you handle materials returned from work orders?

(MM) Materials Management Warehouse Management Issue Material INV ShortagesHow do you manage shortages?

(MM) Materials Management Warehouse Management Issue Material INV ShortagesDo you hold daily Shortage meetings?

(MM) Materials Management Warehouse Management Manage Inventory INV Stock AdjustmentsHow are the need for stock adjustments identified?

(MM) Materials Management Warehouse Management Manage Inventory INV Stock AdjustmentsAre the causes for the stock adjustment researched?

(MM) Materials Management Warehouse Management Manage Inventory INV Stock AdjustmentsDo you use a Miscellaneous transaction to adjust the inventory?

(MM) Materials Management Warehouse Management Manage Inventory INV Stock AdjustmentsDo you have security on who can perform a Miscellaneous transaction?

(MM) Materials Management Warehouse Management Manage Inventory INV Stock Adjustments

(MM) Materials Management Warehouse Management Manage Inventory COST, INV Stock Adjustments

(MM) Materials Management Warehouse Management Manage Inventory INV Stock AdjustmentsAre you running your business with reliance on miscellaneous transactions?

(MM) Materials Management Warehouse Management Manage Inventory COST, INV Stock AdjustmentsDo you adjust inventory using miscellaneous transactions?

(MM) Materials Management Warehouse Management Manage Inventory INV Stock AdjustmentsHow many miscellaneous transactions do you perform in a week?

(MM) Materials Management Warehouse Management Manage Inventory INV Obsolete MaterialsHow are Obsolete Materials identified?

(MM) Materials Management Warehouse Management Manage Inventory INV Obsolete Materials

(MM) Materials Management Warehouse Management Manage Inventory INV Obsolete MaterialsWhat is the procedure to write-off Obsolete and Discrepant materials?

(MM) Materials Management Warehouse Management Manage Inventory INV Obsolete MaterialsDo you track items by revision ?

(MM) Materials Management Warehouse Management Manage Inventory INV Manage ItemsDo you group and track items by lot? Why and how?

(MM) Materials Management Warehouse Management Manage Inventory INV Manage ItemsDo use serial numbers to track items?

(MM) Materials Management Warehouse Management Manage Inventory INV Manage ItemsIf yes, then when are serial numbers assigned (at receipt, at shipment)?

(MM) Materials Management Warehouse Management Manage Inventory INV Manage Items

(MM) Materials Management Warehouse Management Manage Inventory INV Manage ItemsDo you reserve inventory for projects?

(MM) Materials Management Warehouse Management Manage Inventory INV Manage Items

(MM) Materials Management Warehouse Management Manage Inventory INV Manage ItemsHow are the appropriate people notified when material shortages occur?

(MM) Materials Management Warehouse Management Manage Inventory INV Accuracy ProgramsHow do you measure inventory accuracy?

(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count Process

(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessWho is responsible for Cycle Counts?

(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessHow often do you count all your items in any given inventory location?

(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessHow do you group material to count? Do you group by inventory location?

(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessDo you do automatic cycle counts for items that show "zero" on hand?


(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessDo you enter blind counts?



(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessWho is allowed to do inventory adjustments?

Can you break out your miscellaneous transactions from more standard transaction processing?

Are miscellaneous transactions costing more than standard material transactions?

Are Obsolete or Discrepant materials moved into a segregated area of the Warehouse?

Are you able to view all transactions associated with a given revision, serial number and/or lot?

If yes, then how do you prevent this inventory from being consumed elsewhere?

Do you use ABC Classifications? What criteria do you use to derive ABC values?

Do you cycle count while inventory is being transacted for other business purposes?

Once inventory accuracy problems are identified, how do you modify procedures that caused the inaccuracy?

Do you allow inventory adjustments independent of cycle counts and physicals?

E1





(MM) Materials Management Warehouse Management Manage Inventory NS Cycle Count ProcessDo adjustments need management approval?


(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessIs there a tolerance level for physical inventory?

(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessWhat are your Inventory tolerances?

(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessDo you require recounts on out of tolerance parts?

(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessDo you research inventory variances?


(MM) Materials Management Warehouse Management Manage Inventory INV Physical InventoryHow often do you take physical inventories?

(MM) Materials Management Warehouse Management Manage Inventory INV Physical InventoryDo you shut down production for wall-to-wall physicals?

(MM) Materials Management Warehouse Management Manage Inventory INV Physical InventoryDo you have a separate Physical Inventory database?

(MM) Materials Management Warehouse Management Manage Inventory INV Physical InventoryDo you freeze Inventory?

(MM) Materials Management Warehouse Management Manage Inventory INV Physical InventoryDo you create Inventory tags?

(MM) Materials Management Warehouse Management Manage Inventory INV Physical InventoryHow long does a wall-to-wall physical take?

(MM) Materials Management Warehouse Management Manage Inventory INV Physical InventoryDo you enter blind counts?

(MM) Materials Management Warehouse Management Manage Inventory INV Physical InventoryDo you actually count components in WIP or just value the location?

(MM) Materials Management Warehouse Management Manage Inventory INV Physical InventoryDo you reconcile transaction logs on a regular basis?

(MM) Materials Management Warehouse Management Manage Inventory INV Physical InventoryIs inventory accuracy a part of group and individual performance ratings?

(MM) Materials Management Warehouse Management Manage Inventory INV Physical Inventory

(MM) Materials Management Warehouse Management Manage Inventory INV Physical InventoryWhat is the overall accuracy goal?

(MM) Materials Management Warehouse Management Manage Inventory INV Physical InventoryWhen was your last inventory accuracy measurement?

(MM) Materials Management Warehouse Management Manage Inventory INV Physical InventoryHow often is production stopped due to shortages?

(MM) Materials Management Warehouse Management Manage Inventory INV Physical InventoryHow many parts are on a daily shortage list?

(MM) Materials Management Warehouse Management Manage Inventory INV Physical InventoryWhat is the accuracy by inventory location and/ or by ABC class?

(MM) Materials Management Warehouse Management Manage Inventory AR, GL, OE SalesWhat are the units of measure you use when you order items?

(MM) Materials Management Warehouse Management Manage Scrap Material INV ScrapHow do you manage scrap materials from the Warehouse?

(MM) Materials Management Warehouse Management Manage Scrap Material INV, WIP ScrapHow do you manage scrap materials from a work order?

(MM) Materials Management Warehouse Management Manage Scrap Material INV, WIP ScrapDoes Cost Accounting need to approve scrap materials?

(MM) Materials Management Warehouse Management Not Identified OM,SE,INV Whse Mgmt

(MM) Materials Management Warehouse Management Not Identified OM,SE,INV Whse MgmtDo you drop ship from your Suppliers? How?

(MM) Materials Management Warehouse Management Not Identified OM,SE,INV Whse MgmtDo you manage Consigned Inventories?

(MM) Materials Management Warehouse Management Not Identified OM,SE,INV Whse Mgmt

(MM) Materials Management Warehouse Management Not Identified OM, INV Whse MgmtHow are picking discrepancies managed?

(MM) Materials Management Warehouse Management Not Identified OM, INV Whse MgmtHow is Put Away location communicated for receiving items?

(MM) Materials Management Warehouse Management Not Identified OM, INV Whse MgmtHow is Put Away location determined for warehouse items?

(MM) Materials Management Warehouse Management Not Identified OM,SE,INV Whse MgmtHow many warehouses are there ?

(MM) Materials Management Warehouse Management Put Away Goods INV, OM Warehouse Mgmt.Do you use Row/Aisle/Bin Locators in your Warehouse?

(MM) Materials Management Warehouse Management Put Away Goods INV, OM Warehouse Mgmt.How is Put Away location determined?

(MM) Materials Management Warehouse Management Put Away Goods INV, OM Warehouse Mgmt.How are discrepancies managed?

(MM) Materials Management Warehouse Management Receive to Inventory INV ReplenishmentWhat are the methods of replenishment used in your Warehouse?

(MM) Materials Management Warehouse Management Receive to Inventory INV ReplenishmentDo you use MRP to trigger material replenishment ?

Do you need management sign-off for adjustments beyond a certain dollar value?

Do you update you procedures once transaction errors that led to Inventory inaccuracy are identified? Retrain?

Is there an incentive system for maintaining or improving the inventory accuracy goals?

Are all warehouses the responsibility of the Materials group (or does Sales own FGI, or Quality Control own increasing Inspection)?

Do you supply material from one plant/warehouse to another? How? How is this material accounted for?

E1





(MM) Materials Management Warehouse Management Receive to Inventory INV ReplenishmentIf yes, describe the replenishment process(es).

(MM) Materials Management Warehouse Management Receive to Inventory INV ReplenishmentDo you use min - max to trigger material replenishment ?


(MM) Materials Management Warehouse Management Receive to Inventory INV ReplenishmentDo you use Reorder Point to trigger material replenishment?


(MM) Materials Management Warehouse Management Receive to Inventory INV ReplenishmentDo you use Replenishment Count to trigger material replenishment ?


(MM) Materials Management Warehouse Management Receive to Inventory INV ReplenishmentDo you use Kanbans to trigger material replenishment?

(MM) Materials Management Warehouse Management Receive to Inventory INV Replenishment

(MM) Materials Management Warehouse Management Receive to Inventory INV, PLANNING Replenishment


(MM) Materials Management Warehouse Management Receive to Inventory INV ReplenishmentHow do you create and print Kanban cards?

(MM) Materials Management Warehouse Management Receive to Inventory ENG, INV ReplenishmentHow do you implement ECN changes for Kanban controlled items?

(MM) Materials Management Warehouse Management Receive to Inventory INV ReplenishmentHow do you cancel Kanban cards?

(MM) Materials Management Warehouse Management Receive to Inventory INV, PO ReplenishmentIs any Kanban replenishment sourced directly from a supplier?

(MM) Materials Management Warehouse Management Receive to Inventory INV, PO Replenishment

(MM) Materials Management Warehouse Management Receive to Inventory INV, PO ReplenishmentHow do you determine the status of that purchasing document?

(MM) Materials Management Warehouse Management Receive to Inventory INV, WIP Replenishment





(MM) Materials Management Warehouse Management Receive to Inventory INV ReplenishmentIf yes, then what document is generated to drive that replenishment?

(MM) Materials Management Warehouse Management Receive to Inventory INV ReplenishmentHow do you determine which document is associated with a given Kanban?

(MM) Materials Management Warehouse Management Receive to Inventory INV ReplenishmentHow do you determine the status of that document?


(MM) Materials Management Warehouse Management Receive to Inventory INV ReplenishmentIf yes, then what document is generated to facilitate that replenishment?

(MM) Materials Management Receiving and Inspection (MMS01) MM1136 INV Whse Mgmt Do you drop ship from your Suppliers? How?

(MM) Materials Management Receiving and Inspection (MMS01) MM1136 INV Whse Mgmt Do you manage Consigned Inventories?

(MM) Materials Management Receiving and Inspection (MMS01) MM1135 INV Receipts What is the frequency of scale and equipment calibration?

(MM) Materials Management Receiving and Inspection (MMS01) MM1136 INV Receiving Other Do you receive expense items?

(MM) Materials Management Receiving and Inspection (MMS01) MM1136 INV Receiving Other





(MM) Materials Management Receiving and Inspection (MMS01) MM1138 INV Receiving Do you receive material through a blanket PO?

(MM) Materials Management Receiving and Inspection (MMS01) MM1138 INV Receiving Do you receive material through a ASN?

How do you determine the number of units replenished by a single Kanban (i.e., Kanban size) Vs the number of Kanban cards per item?

Is the total number of units (Kanban size times number of Kanban cards) based on a forecast?

Is replenishment lead time a factor in this determining Kanban size and number of Kanban cards?

If yes, then how do you determine which purchasing document (Purchase Requisition; Purchase Order/ Line Item) is associated with a given Kanban card?

Is any Kanban replenishment sourced from a production department or line in your facility?

If yes, then are these items manufactured in a Discrete, Repetitive, or Flow environment?

How do you determine which manufacturing document (work order, repetitive or flow schedule) is associated with a given Kanban?

How do you determine the status of that manufacturing document (released, complete)?

Is any Kanban replenishment sourced from a stockroom or warehouse within your division?

Is any Kanban replenishment sourced from a stockroom or warehouse in a different division in your company?

Do you currently have the ability to scan Vendor Item numbers with a mobile device?

Do you scan information when doing Receiving? If so, can we have a sample label?

Do you wish to use license plate numbers for receiving and at what level of detail? Carton, pallet, cart, etc.

Do you need to capture attributes for a lot or serial number when the item is received?

Do you receive substite parts or supplier part numbers that are different then your own?

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions(MM) Materials Management Receiving and Inspection (MMS01) MM1138 INV Receiving

(MM) Materials Management Receiving and Inspection (MMS01) MM1189 INV




(MM) Materials Management Receiving and Inspection (MMS01) MM1135 INV Receiving Does your organization use cross docking?

(MM) Materials Management Receiving and Inspection (MMS01) MM1135 INV Receiving When receiving material, are tolerances set?


(MM) Materials Management Inventory Management (MMS02) MM1141 INV Issues Do you issue materials to non-production jobs?

(MM) Materials Management Inventory Management (MMS02) MM1141 INV, WIP Issues

(MM) Materials Management Inventory Management (MMS02) MM1141 INV, WIP Issues Do you issue materials to a Repetitive Line using a pick list?

(MM) Materials Management Inventory Management (MMS02) MM1141 INV, WIP Issues Do you issue materials to a Flow Line using a pick list?

(MM) Materials Management Inventory Management (MMS02) MM1141 INV, WIP Issues How do you manage unplanned issues?

(MM) Materials Management Inventory Management (MMS02) MM0410 INV, WIP Issues How do you handle materials returned from work orders?

(MM) Materials Management Inventory Management (MMS02) MM0410 INV Shortages How do you manage shortages?

(MM) Materials Management Inventory Management (MMS02) MM0410 INV Shortages Do you hold daily Shortage meetings?

(MM) Materials Management Inventory Management (MMS02) MM0410 INV How are the need for stock adjustments identified?

(MM) Materials Management Inventory Management (MMS02) MM0410 INV Are the causes for the stock adjustment researched?

(MM) Materials Management Inventory Management (MMS02) MM0410 INV



(MM) Materials Management Inventory Management (MMS02) MM0410 COST, INV



(MM) Materials Management Inventory Management (MMS02) MM1090 INV Manage Items

(MM) Materials Management Inventory Management (MMS02) MM1090 INV Whse Mgmt How are picking discrepancies managed?

(MM) Materials Management Inventory Management (MMS02) MM0406 INV Whse Mgmt How is Put Away location communicated for receiving items?

(MM) Materials Management Inventory Management (MMS02) MM0406 INV Whse Mgmt How is Put Away location determined for warehouse items?

(MM) Materials Management Inventory Management (MMS02) MM0406 INV Do you use Row/Aisle/Bin Locators in your Warehouse?

(MM) Materials Management Inventory Management (MMS02) MM0406 INV How is Put Away location determined?

(MM) Materials Management Inventory Management (MMS02) MM0406 INV How are discrepancies managed?

(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment

(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment Do you use MRP to trigger material replenishment ?

(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment If yes, describe the replenishment process(es).

(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment Do you use min - max to trigger material replenishment ?

Are you currently performing a type of express receipt process? If not, would you like to?

Receiving, Inspection

Does the person doing the receiving required to enter the accepted and rejected quantities? Purchasing Type Inspection


For quality inspections is there a collection plan that is set up by a Quality Team? Do you plan on using Oracle Quality Applications?


How do you inspect serial controlled material? Individually and by range.

Receiving, Labeling

Do you print labels are receiving? If yes, may I have a sample.

Receiving Policies

Do you plan material receipts into the receiving dock? If so, what does the schedule look like? May we have a copy?

Do you issue materials to a Discrete Work Order using a pick list?

Stock Adjustments

Stock Adjustments

Stock Adjustments

Do you use a Miscellaneous transaction to adjust the inventory?

Stock Adjustments

Do you have security on who can perform a Miscellaneous transaction?

Stock Adjustments

Can you break out your miscellaneous transactions from more standard transaction processing?

Stock Adjustments

Are miscellaneous transactions costing more than standard material transactions?

Stock Adjustments

Are you running your business with reliance on miscellaneous transactions?

Stock Adjustments

How many miscellaneous transactions do you perform in a week?

How are the appropriate people notified when material shortages occur?

Warehouse Mgmt.

Warehouse Mgmt.

Warehouse Mgmt.

What are the methods of replenishment used in your Warehouse?

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment If yes, describe the replenishment process(es).

(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment Do you use Reorder Point to trigger material replenishment?




(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment Do you use Kanbans to trigger material replenishment?




(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment How do you create and print Kanban cards?


(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment How do you cancel Kanban cards?











(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment How do you determine the status of that document?



(MM) Materials Management Inventory Management (MMS02) MM0410 INV Security





(MM) Materials Management Inventory Management (MMS02) MM1090 INV Warehouse Mgt

(MM) Materials Management Inventory Management (MMS02) MM0406 INV Other

(MM) Materials Management Inventory Management (MMS02) MM1148 INV Other

Do you use Replenishment Count to trigger material replenishment ?

How do you determine the number of units replenished by a single Kanban (i.e., Kanban size) Vs the number of Kanban cards per item?

Is the total number of units (Kanban size times number of Kanban cards) based on a forecast?

Is replenishment lead time a factor in this determining Kanban size and number of Kanban cards?

How do you implement ECN changes for Kanban controlled items?

Is any Kanban replenishment sourced directly from a supplier?

If yes, then how do you determine which purchasing document (Purchase Requisition; Purchase Order/ Line Item) is associated with a given Kanban card?

How do you determine the status of that purchasing document?

Is any Kanban replenishment sourced from a production department or line in your facility?

If yes, then are these items manufactured in a Discrete, Repetitive, or Flow environment?

How do you determine which manufacturing document (work order, repetitive or flow schedule) is associated with a given Kanban?

How do you determine the status of that manufacturing document (released, complete)?

Is any Kanban replenishment sourced from a stockroom or warehouse within your division?

If yes, then what document is generated to drive that replenishment?

How do you determine which document is associated with a given Kanban?

Is any Kanban replenishment sourced from a stockroom or warehouse in a different division in your company?

If yes, then what document is generated to facilitate that replenishment?

Do you have security requirements on who can enter data for inventory accuracy?

Do you have security requirements on who can run inventory accuracy reports?

Will there need to be terminal security for inventory accuracy?


Stock Adjustments

Is inventory transferred between warehouses? plants? distribution centers?

Is inventory staged prior to being used in production? How is it done? Is a picklist used?

How do you handle movement activities? Do you provide paperwork between locations? On-line transactions? Who does this function?

How long does it take on average to move inventory between warehouses? Do you keep track of in-transit inventory?

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions(MM) Materials Management Inventory Management (MMS02) MM0406 INV Other


(MM) Materials Management Inventory Management (MMS02) MM0406 INV Is bar coding a long term objective? What is the timing?

(MM) Materials Management Inventory Management (MMS02) MM0406 INV Putaway Rules

(MM) Materials Management Inventory Management (MMS02) MM0406 INV Putaway Rules

(MM) Materials Management Inventory Management (MMS02) MM1090 INV Picking Process Do you pick loose items into an LPN?

(MM) Materials Management Inventory Management (MMS02) MM1090 INV Picking Process Do you pick whole LPNs

(MM) Materials Management Inventory Management (MMS02) MM1090 INV Picking Process

(MM) Materials Management Inventory Management (MMS02) MM1090 INV Picking Process Do you pick from LPNs?

(MM) Materials Management Inventory Management (MMS02) MM1090 INV Picking Process Do you build larger LPNs?

(MM) Materials Management Inventory Management (MMS02) MM1090 INV Picking Process Do you view cartonization suggestions?

(MM) Materials Management Inventory Management (MMS02) MM1090 INV Picking Process

(MM) Materials Management Shipping (MMS03) MM1923 INV How are your shipments planned?

(MM) Materials Management Shipping (MMS03) MM1923 INV

(MM) Materials Management Shipping (MMS03) MM1923 INV Do you create deliveries prior to pick release?

(MM) Materials Management Shipping (MMS03) MM1924 INV Task Loading

(MM) Materials Management Shipping (MMS03) MM1924 INV Task Loading Do you drop material being shipped into a staging lane?

(MM) Materials Management Shipping (MMS03) MM1924 INV Task Loading

(MM) Materials Management Shipping (MMS03) MM1924 INV Staging Are orders consolidated at the staging area?

(MM) Materials Management Shipping (MMS03) MM1924 INV Loading

(MM) Materials Management Shipping (MMS03) MM1924 INV Loading Do ship materials sequenced for the customer?

(MM) Materials ManagementShipping (MMS03) MM1149 INV Shipping After the shipment is confirmed do you send ASNs?

(MM) Materials Management Shipping (MMS03) MM1149 INV Shipping

(MM) Materials Management Shipping (MMS03) MM1149 INV Shipping Are any items shipped with returnable containers?

(MM) Materials Management Shipping (MMS03) MM1149 INV Shipping Is there a system in place to track returnable containers?

(MM) Materials Management Quality Management (MMS04) MM1150 INV How are Obsolete Materials identified?

(MM) Materials Management Quality Management (MMS04) MM1150 INV


(MM) Materials Management Quality Management (MMS04) MM1198 INV Do you track items by revision ?

(MM) Materials Management Quality Management (MMS04) MM1150 INV Scrap How do you manage scrap materials from the Warehouse?

(MM) Materials Management Quality Management (MMS04) MM1150 INV, WIP Scrap How do you manage scrap materials from a work order?

(MM) Materials Management Quality Management (MMS04) MM1150 INV, WIP Scrap Does Cost Accounting need to approve scrap materials?


Do you separate inventory storage? Are Raw Materials stored separately? Finished Goods? Does this impact MRP reporting requirements?

Receiving Policies

Do you use bar coding technology? What type? In what ways?

Receiving Policies

Does your business require incoming material to fill the forward pick locations to fill whenever it comes in and stack the rest in the bulk pick locations?

Do you currently have put away rules that are used to suggest an optimal put away location for material when it is received? If yes, a copy is needed for setup. If no, do you wish is establish a set of rules?

Do you pick multiple LPNs, ex. Pick 5 boxes of 10 each for a task to pick 50

What types of pick methodology does your company use? Cluster, Order, Zone, Bulk, Paper based, Pick and Pass label picking or User defined?

Outbound Logistics

Outbound Logistics

Are you currently packing material for different deliveries in the same LPN?

Outbound Logistics

Do you load material onto equipment and than accept another task?

Does your current system have the ability to view pending tasks by resource?

After the delivery has been loaded, would your shipping manager be comfortable with the fork lift driver confirming the delivery?

Are there any penalities incurred if the shipments arrive late to the customer?

Obsolete Materials

Obsolete Materials

Are Obsolete or Discrepant materials moved into a segregated area of the Warehouse?

Obsolete Materials

What is the procedure to write-off Obsolete and Discrepant materials?

Obsolete Materials

Obsolete Materials

Do you have inventory that expires or is time sensitive? How is it currently controlled?

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions(MM) Materials Management Quality Management (MMS04) MM1150 INV Issues Are material shortages an issue for your operation?


(MM) Materials Management Quality Management (MMS04) MM1150 INV Policies Do you control inventory by lot status or QC hold codes?

(MM) Materials Management Quality Management (MMS04) MM1140 INV How is rejected or out-of-spec inventory handled/controlled?

(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Manage Items Do you group and track items by lot? Why and how?

(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Manage Items Do use serial numbers to track items?

(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Manage Items


(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV How do you measure inventory accuracy?

(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV

(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Who is responsible for Cycle Counts?





(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Do you enter blind counts?



(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Who is allowed to do inventory adjustments?

(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Do adjustments need management approval?


(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Is there a tolerance level for physical inventory?

(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV What are your Inventory tolerances?

(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Do you require recounts on out of tolerance parts?

(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Do you research inventory variances?


(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV How often do you take physical inventories?

(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Do you shut down production for wall-to-wall physicals?

(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Do you have a separate Physical Inventory database?

(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Do you freeze Inventory?

(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Do you create Inventory tags?

(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV How long does a wall-to-wall physical take?


(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Do you reconcile transaction logs on a regular basis?



Obsolete Materials

Do you have inventory that expires or is time sensitive? How is it currently controlled?

Obsolete Materials

If yes, then when are serial numbers assigned (at receipt, at shipment)?


Accuracy Programs

Cycle Count Process

Do you use ABC Classifications? What criteria do you use to derive ABC values?

Cycle Count Process

Cycle Count Process

How often do you count all your items in any given inventory location?

Cycle Count Process

How do you group material to count? Do you group by inventory location?

Cycle Count Process

Do you do automatic cycle counts for items that show "zero" on hand?

Cycle Count Process


Cycle Count Process

Cycle Count Process

Once inventory accuracy problems are identified, how do you modify procedures that caused the inaccuracy?

Cycle Count Process


Cycle Count Process

Cycle Count Process

Cycle Count Process

Do you need management sign-off for adjustments beyond a certain dollar value?

Cycle Count Process

Cycle Count Process

Cycle Count Process

Cycle Count Process

Cycle Count Process

Do you update your procedures once transaction errors that led to Inventory inaccuracy are identified? Retrain?

Physical Inventory

Physical Inventory

Physical Inventory

Physical Inventory

Physical Inventory

Physical Inventory

Physical Inventory

Do you actually count components in WIP or just value the location?

Physical Inventory

Physical Inventory

Is inventory accuracy a part of group and individual performance ratings?

Physical Inventory


E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV What is the overall accuracy goal?

(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV When was your last inventory accuracy measurement?

(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV How often is production stopped due to shortages?

(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV How many parts are on a daily shortage list?


(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Sales

(MM) Materials Management Warehouse Administration (MMS05) MM0409 OM, INV,SE Whse Mgmt

(MM) Materials Management Warehouse Administration (MMS05) MM1950 INV Whse Mgmt

(MM) Materials Management Warehouse Administration (MMS05) MM0409 INV Whse Mgmt How many warehouses are there ?

(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Maintenance What units of measures do you use?

(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Maintenance

(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV How do you audit your inventory accuracy data?





(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Reporting

(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Maintenance What is the volume for inventory transactions?



(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Policies

(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Maintenance How are lot numbers configured? Random, sequential, date?


(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Planning

(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Maintenance Who updates item master information?

(MM) Materials Management Warehouse Administration (MMS05) MM0409 INV Warehouse Mgt

(MM) Materials Management Warehouse Administration (MMS05) MM0409 INV Warehouse Mgt Are warehouses location controlled?

(MM) Materials Management Warehouse Administration (MMS05) MM0409 INV Warehouse Mgt Are distribution centers used for finished goods?

(MM) Materials Management Warehouse Administration (MMS05) MM0409 INV Warehouse Mgt




(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV What are the daily count volumes by rankiing?

(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Reconciliation


Physical Inventory

Physical Inventory

Physical Inventory

Physical Inventory

Physical Inventory

What is the accuracy by inventory location and/ or by ABC class?

What are the units of measure you use when you order items?

Are all warehouses the responsibility of the Materials group (or does Sales own FGI, or Quality Control own increasing Inspection)?

Do you supply material from one plant/warehouse to another? How? How is this material accounted for?

What are the conversions you use between units of measures

Accuracy Programs

Accuracy Programs

How efficient would you rate your inventory management process?

Accuracy Programs

What time intensive inventory accuracy processes need to be addressed?

How many items do you have and of what types? Raw materials, packaging, intermediates, finished goods

What is your current naming convention for items? Does the current code communicate information about the item?

What types of reports are currently used to manage the inventory function. Give examples

What types of inventory transactions are done? Items, quantities, etc.

In what areas of the business are inventory transactions performed?

How is inventory controlled? By lot, sublot, location or a combination of these?

If you use multiple units of measures on an item how do you keep and order the inventory?

Is inventory responsibility segmented by inventory type or by buyer/planner?

How do you have warehouses set up? Do you have consignment warehouses?

Do you have an inventory locator system? Is it automated or manually maintained?

Accuracy Programs

Do you have documentation on your current system requirements for inventory accuracy?

Cycle Count Process

Do you have a cycle count program? What procedures are available?

Cycle Count Process

What is the count frequency for items based on ABC ranking?

Cycle Count Process

What inventory losses or gain were booked for the last physical inventory and cycle count?

Physical Inventory

What are your current accuracy levels for physical inventory gains/losses?

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV

(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV What are your inventory tolerances?









(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Reconciliation



(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Policies Do you have a financial inventory close process?

(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Other



(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL



(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Reporting


(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Reconciliation

(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL What was the inventory write-off in dollars


(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Planning

(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Issues

(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Receipts

(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL

Cycle Count Process

What are your current accuracy levels for cycle count variances/

Physical Inventory

Physical Inventory

Do you perform multiple counts for each entry with different counters? Do you compare counts? What happens when counts do not match? Do you recount? Send different counters to verify? Auditors?

Physical Inventory

How do you handle zero quantities or negative balances during the Physical Inventory process? Empty locations even though the computer has a value?

Physical Inventory

How do you inventory silos? Bulk storage? Off-site? Finished Goods, Rejected material, Off-site, Rail Cars or Totes?

Physical Inventory

Do you use special inventory adjustment codes for physical inventory? How many? Who is responsible for update?

Physical Inventory

What types of problems are uncovered during the reconciliation process? Incorrect Item #'s? Un-entered receipts or shipments? Are the problems itemized by severity

Physical Inventory

How do you book a reconciled inventory? What types of presentation occur to upper management? May we have samples?

Cycle Count Process

Do you have special characteristics in your cycle count program (i.e., Control Counts for expensive items)?

Cycle Count Process

What types of cycle count procedures are in place? Do they audit approvals internally? Externally? Have you been relieved of physical inventories due to your program?

How do you reconcile cycle counts? Do you use the variance method to book? Total Quantity Replacement?

What types of reports originate from cycle counting? Physical Inventory? May we have samples?

Do you require special output for your Audit firm? For Corporate? May we have samples?

How do you close an accounting period for inventory accuracy?

How long does it take to close an accounting period for accuracy?

Is closing an accounting period for inventory accuracy a hard or soft close?

Stock Adjustments

How are adjustments to closed periods for inventory accuracy handled?

How do you open an accounting period for inventory accuracy?

Who performs the tasks associated with opening and closing an accounting period for inventory accuracy?

Are inventory accuracy reports standard across multiple Sets of Books?

What account codes are required on inventory accuracy reports?

What were the inventory swings in dollars for actual inventory versus accounting book values?

Physical Inventory

What type of information is exchanged with Finance regarding inventory?

Do you use safety stock to reduce variation between supply and demand

How is inventory allocated to shipments and production orders?

What occurs when there is a mismatch between documents and validated counts?

Stock Adjustments

How do you track inventory movements, receipts, quality problems? Is the information manually kept or automated?

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Policies


(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Other

(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Other









(MM) Materials Management Yard Administration (MMS06) MM0401 INV Shipping

(MM) Materials Management MM0382 INV Shipping




(MM) Materials Management MM0398 INV Carriers How far in advance do you call your freight carriers?

(MM) Materials Management MM0398 INV Carriers Who selects the freight carrier, you or your customer?

(MM) Materials Management MM0399 INV Carriers

(MM) Materials Management MM1943 INV Plan Trips Do you currently have a daily truck loading report?

(MM) Materials Management MM1943 INV Plan Trips Explain the trip planning process?

(OP) Operations Shop Floor Execution Perform Work Center Operations WIP Rework Who is responsible for rework in Production?(OP) Operations Shop Floor Execution Perform Work Center Operations INV, WIP Rework How do you account for scrap due to rework?

(OP) Operations Shop Floor Execution Perform Work Center Operations INV, WIP Rework

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Production Type

(OP) Operations Shop Floor Resource and Scheduling not identified WIP MaintenanceHow do you maintain your Work In Process data?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP MaintenanceHow do you audit your Work In Process data?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Other

(OP) Operations Shop Floor Resource and Scheduling not identified WIP OtherWhich operations/processes do you want to eliminate for Work In Process?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Other

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period CloseHow do you close an accounting period for Work In Process?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period Close

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period CloseHow long does it take to close an accounting period for Work In Process?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period CloseHow long should it take to close an accounting period for Work In Process?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period Close

What levels of inventory accuracy are required for maintaining continuous efficient production? How ere these levels defined?

What types of units of measures do you use, volume, mass, etc?

Do you have a list of specific UOM Types defined? These are used to classify UOM groups, to measure a particular physical characteristic. (Ex: volume, mass, length, count.)

Do you have a table of all current Units of Measure that are used by your company? May we have a copy?

Who will be responsible for the maintenance of UOM Types, UOM's, and UOM conversions? Which users should be given access to these system setup forms?

Employee Resources

Do you have a list of employees who will be performing tasks on the mobile apps will be required.

Employee Resources

Do you have a list of equipment with their attributes to match the equipment to the task that will be used in the Warehouse?

WMS Rules Engine

Do you have specific business rules for Picking? If so, what are they.

WMS Rules Engine

Do you have specific business rules for putting away materials? If so, what are they.

WMS Rules Engine

Do you have a set of GL accounts that contain on hand inventory? If so, what are they.

WMS Rules Engine

Do you have task type assignment rules? If so, what are they.

WMS Rules Engine

Do you have different label formats for different label types? If so, what are they.

Do you preload trailers and let the carrier pick it up at a later time?

Transportation & Distribution Planning (MMS07)

How are your shipments being confirmed? Quick ship, LPN Ship or Dock door ship.


What are the assigned numbers for your dock doors and staging lanes?


What documents are printed during the Ship confirm process?


Do you currently setup dock door appointments for your deliveries?




Do you currently have a report on the freight carriers ontime performance?



Does rework impact standard production capacity? If so - please describe how.

Do you use Available to Promise for scheduling work in process? Do you use capacity availability to schedule?

Which operations/processes do you want to streamline for Work In Process?

Are there any time-intensive Work In Process operations/processes that need to be addressed?

Is the schedule to close an accounting period for Work In Process documented?

Is closing an accounting period for Work In Process a hard close or a soft close?

E1





(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period CloseHow are adjustments to closed periods for Work In Process handled?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period OpenHow do you open an accounting period for Work In Process?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period Open

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period OpenHow long does it take to open an accounting period for Work In Process?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period Open

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period Open/Close

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period Open/Close

(OP) Operations Shop Floor Resource and Scheduling not identified WIP ReportingWhat business performance statistics do you monitor for Work In Process?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting









(OP) Operations Shop Floor Resource and Scheduling not identified WIP ReportingWho receives a copy of the Work In Process reports?


(OP) Operations Shop Floor Resource and Scheduling not identified WIP ReportingHow do you update a Work In Process report’s distribution list?


(OP) Operations Shop Floor Resource and Scheduling not identified WIP ReportingHow long does it take to update a Work In Process report’s distribution list?





(OP) Operations Shop Floor Resource and Scheduling not identified WIP ReportingDo the separate business units run their own Work In Process reports?


(OP) Operations Shop Floor Resource and Scheduling not identified WIP ReportingDo you run Work In Process reports for different companies or cost centers?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Security


(OP) Operations Shop Floor Resource and Scheduling not identified WIP SecurityWill there need to be terminal security for Work In Process?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP SecurityDo you run security reports on a regular basis for Work In Process?



(OP) Operations Shop Floor Resource and Scheduling not identified WIP Validation

(OP) Operations Shop Floor Resource and Scheduling not identified WIPDescribe the process for manufacturing rework?

(OP) Operations Shop Floor Resource and Scheduling not identified INV, WIPDescribe the process for storing distribution rework?

(OP) Operations Shop Floor Resource and Scheduling not identified INV, OE, WIPDo you repair customer products?

Is the schedule to open an accounting period for Work In Process documented?

Who performs the tasks associated with opening an accounting period for Work In Process?

Who performs the tasks associated with closing an accounting period for Work In Process?

Where in your accounting cycle do you run standard reports and statements for Work In Process?

What are your Work In Process reporting requirements with respect to functional vs. foreign currencies?

What are your Work In Process reporting requirements with respect to summary or detail formats? Obtain report listing.

What reports do you currently generate to meet your Work In Process reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.

Is there any Work In Process reporting requirement that your current set of reports does not meet?

Are Work In Process reports standard across multiple Sets of Books, for example, subsidiaries?

Are Work In Process reports standard across multiple levels within a Set of Books, i e., divisions?

What account codes and/or descriptions are required on Work In Process reports?

Do you provide a "key" of content/information somewhere on the Work In Process report?

What Work In Process reports are grouped together on a regular basis and printed in one print run?

What is the criteria for determining who should receive a copy of any Work In Process report?

Is the process to update a Work In Process report’s distribution list documented?

How long should it take to update a Work In Process report’s distribution list?

Who performs the tasks associated with updating a Work In Process report’s distribution list?

Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Work In Process reports?

Do some of these Work In Process reports belong in report sets? Always being run together?

What type of printers do you run Work In Process reports (including checks, purchase orders etc.) on? Where are they located?

Do you have security requirements on who can enter data for Work In Process? (e.g. by company? by cost center?)

Do you have security reports on who can run Work In Process reports? (by company, by cost center etc.)

Do you have documentation on your current system security requirements for Work In Process?

Map each GL user to a menu structure. Will any new ones need to be created for Work In Process?

Do you review requirements for validation rules, allowing certain Work In Process accounts to be valid with only certain other values.

Non-standard Workorders



E1





(OP) Operations Shop Floor Resource and Scheduling not identified INV, OE, WIPDo you perform product upgrades?

(OP) Operations Shop Floor Resource and Scheduling not identified WIPHow do you schedule these types of non-standard jobs?

(OP) Operations Shop Floor Resource and Scheduling not identified COST, WIPDo you tie non-standard jobs to specific expense accounts?

(OP) Operations Shop Floor Resource and Scheduling not identified WIPDo you tie non-standard to internal or external accounts for processing?

(OP) Operations Shop Floor Resource and Scheduling not identified INV, WIPDo you perform tear-down operations?

(OP) Operations Shop Floor Resource and Scheduling not identified INV, WIPWhere do you source spare parts for non-standard jobs?

(OP) Operations Shop Floor Resource and Scheduling not identified INV, WIPDo you allocate material prior to releasing a work order for production ?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Production TypeDo you manufacture on a repetitive basis?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Production TypeDo you manufacture discrete work orders?

(OP) Operations Shop Floor Resource and Scheduling not identified NS Production TypeDo you manufacture both discrete and repetitive on the same line?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Production TypeDo you build lot size, piece size or both?

(OP) Operations Shop Floor Resource and Scheduling not identified INV, PO, WIP Production TypeDo you do any outside processing?

(OP) Operations Shop Floor Resource and Scheduling not identified MRP, WIP Production Type

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Production TypeDo you use work orders or schedules to control material movement?

(OP) Operations Shop Floor Resource and Scheduling not identified BOM Production TypeDo you use routings and alternate routings?

(OP) Operations Shop Floor Resource and Scheduling not identified BOM, WIP Production TypeWhat are the average number of operations for each routing?

(OP) Operations Shop Floor Resource and Scheduling not identified COST, WIP Production TypeDo you use work orders or schedules to collect actual costs?

(OP) Operations Shop Floor Resource and Scheduling not identified INV, WIP Production TypeDo you use work orders or schedules to record material transactions only?

(OP) Operations Shop Floor Resource and Scheduling not identified INV, WIP Production TypeIs there a work order - part number - customer relationship?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Production TypeDo you backflush component material?

(OP) Operations Shop Floor Resource and Scheduling not identified WIPDo you use pull tickets for repetitive schedule replenishment?

(OP) Operations Shop Floor Resource and Scheduling not identified INV, WIP

(OP) Operations Shop Floor Resource and Scheduling not identified WIP

(OP) Operations Shop Floor Resource and Scheduling not identified WIPDo you have any "mixed-mode" manufacturing on your production line?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Shopfloor DocumentWhat are the types of documents that you generate?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP Shopfloor DocumentDo you use custom WIP instructions?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP WIP TrackingWho records transactions in your system?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP WIP TrackingDo you process move transactions real-time or periodically?

(OP) Operations Shop Floor Resource and Scheduling not identified NS WIP TrackingDo you use a bar-code interface to process move transactions real-time?

(OP) Operations Shop Floor Resource and Scheduling not identified BOM, WIP WIP Tracking

(OP) Operations Shop Floor Resource and Scheduling not identified WIP WIP TrackingHow many work orders do you release each day?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP WIP TrackingDo you "kit complete" into a finished goods staging area?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP WIP TrackingDo you track where components are at on the shop floor?

(OP) Operations Shop Floor Resource and Scheduling not identified WIP WIP TrackingDo you allow partial completions of work orders?

(OF) Order Fulfillment Customer Returns ALL Validation

(OF) Order Fulfillment Customer Returns ALL Other

(OF) Order Fulfillment Customer Returns INV RMA

(OF) Order Fulfillment Customer Returns OM,INV Inventory








Do you use lead time offsets for the components and issue to the floor based on operations scheduling?

Repetitive Production


Do you keep any components for repetitive production on the production floor?


Do you use repetitive count points to collect labor and material through a repetitive process?


What is the average number of component requirements on a work order or repetitive schedule?

Correct Returned Material Authorizations

Do you review requirements for validation rules, allowing certain Customer Returns accounts to be valid with only certain other values? If so - please explain how it is done today.

Issue Returned Material Authorizations

Are there any time-intensive Customer Returns operations/processes that need to be addressed? If so please elaborate on setup and processing.


Do you have a formal Material Review Board for Returned Goods Disposition? If so - please describe how the Review Board processes returns disposition.


Do you have a special subinventory for Returned Goods? If so - please describe this subinventory and how it is used in return transactions.

E1





(OF) Order Fulfillment Customer Returns OM RMADo you have return for repair? If so - please describe the process.

(OF) Order Fulfillment Customer Returns OM RMADo you have return for replacement? If so - please describe the process.

(OF) Order Fulfillment Customer Returns INV RMA Receiving

(OF) Order Fulfillment Customer Returns INV RMA Receiving

(OF) Order Fulfillment Customer Returns OM RMA

(OF) Order Fulfillment Customer Returns ALL MaintenanceHow do you audit your Customer Returns data?

(OF) Order Fulfillment Customer Returns ALL MaintenanceHow do you maintain your Customer Returns data?

(OF) Order Fulfillment Customer Returns OM, INV, AR CreditIf the return is for credit, who is responsible for credit?

(OF) Order Fulfillment Customer Returns OM RMA



(OF) Order Fulfillment Customer Returns OM RMAWho assigns the "RMA" number?

(OF) Order Fulfillment Customer Returns OM, INV RMA

(OF) Order Fulfillment Customer Returns OM,INV Inventory

(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Shipping

(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Receiving Are items received directly into inventory?

(OF) Order Fulfillment Customer Returns Not Identified OM RMA

(OF) Order Fulfillment Customer Returns Not Identified ALL Security

(OF) Order Fulfillment Customer Returns Not Identified OM, AR RMADo you have returns for credit? If so - please elaborate on the process.



(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Return Shipment Do you measure returns against original shipments?

(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE RMADo you receive returns to a 3rd party? if so - please describe the process.

(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE RMA

(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Receiving


(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Shipping Do you ship RMA replacement inventory to customers?

(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Return Shipment

(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Receiving How are items received?(OF) Order Fulfillment Customer Returns Not Identified OM RMA How many Customer returns do expect in an average month?(OF) Order Fulfillment Customer Returns Not Identified OM, AR RMA If applicable, how do you process returns of drop shipment orders?(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Receiving If not, do you inspect items at receiving?(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Return Shipment Is the replacement order a non-revenue shipment?


(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Return Shipment Please describe how you ship replacement product?(OF) Order Fulfillment Customer Returns Not Identified OM, AR RMA What kind of credit do you offer? (Cash, Goods, etc.)(OF) Order Fulfillment Customer Returns Not Identified OM, AR RMA Who owns the returned product?


(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR, GL Invoicing

(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Other


(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections




Do you track lot numbers when product is returned? If so - please describe the process.


Do you track serial numbers when product is returned? If so - please describe the process.


Do you use Return Material Authorizations? If so - please describe how they are issued, referenced, and used.





Is there a connection between your Return Authorization number and the original Sales Order Number? If so - please describe the connection and how it works.


Which operations/processes do you want to eliminate for Customer Returns?


Which operations/processes do you want to streamline for Customer Returns?



Will you accept obsolete product for return? If so - please describe the process.


Will you keep obsolete parts to repair Customer returns? If so - where do you store these parts and how are they used and differentiated from other stock?

Are Customer returns sent to one of your plants/warehouse? Or are they sent to a third party first?

Do you have a standard process for Customer returns? If so - please describe the process. If not - please describe the major variations.

Do you have documentation on your current system security requirements for Customer Returns? If so - is it current and used?

Do you have security reports on who can run Customer Returns reports? (by Company, by cost center etc.) If so please elaborate on setup and processing.

Do you have security requirements on who can enter data for Customer Returns ? (e.g. by Company? by cost center?) If so please elaborate on setup and processing.

Do you receive returns to a Repair Center? If so - please describe the process.

Do you require documentation (ie, Purchase Order or Return Material Authorization) before an item can be received?

Do you run security reports on a regular basis for Customer Returns? If so - how are these reports used?

Does the return shipment reference the original Sales Order? If so how is the reference made?

Map each GL user to a menu structure. Will any new ones need to be created for Customer Returns? If so - please describe why?

Will there need to be terminal security for Customer Returns? if so - how is it implemented today?

Are there any other foreign currency issues regarding invoice generation? If so please categorize the issues and describe them.

Are there any time-intensive Invoice Generation operations/processes that need to be addressed?

Are there businesses in different GL Set of Books has you will need to invoice ? If so please list out these business and their differentiating aspects.

Do collectors actively call customers on delinquent items? If so please describe the process and if and how these calls are tracked.

E1





(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR, OM Customers

(OF) Order Fulfillment Invoicing and Collection Maintain Invoices OM,AR Documents

(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing



(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR customers Do you do miscellaneous invoicing? Please explain with examples.


(OF) Order Fulfillment Invoicing and Collection Maintain Invoices NS Documents

(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections Do you have a separate aging for collectors?



(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Security







(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Validation


(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR customers

(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections Do you send dunning letters to customers?







(OF) Order Fulfillment Invoicing and Collection Maintain Invoices ALL Open/Close Periods

(OF) Order Fulfillment Invoicing and Collection Maintain Invoices OM, AR Credit

(OF) Order Fulfillment Invoicing and Collection Maintain Invoices OM,AR Exception HandlingHow and who releases and reviews credit holds for Customer orders?



(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific MaintenanceHow do you audit your Invoice Generation data?


(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections How do you charge finance charges?


Do you accept credit card payments for invoices? How do you process them?

Do you allow partial payments of invoices? If so - please elaborate on setup and usage.

Do you assign shipping charges for your invoices? Do you have an inventory item called 'freight' or 'miscellaneous charge'. If so - please identify all applicable charges.

Do you charge finance charges? If so - how do you charge finance charges?

Do you do cash requirements forecasting? If so - please describe the process

Do you forecast cash collection for collectors? If so please describe the setup and processing.

Do you generate pro-forma invoices? If so - please elaborate on setup and usage. Please provide SASE examples and highlight what information is required on a pro-forma invoice.

Do you have any subsidiaries that bill customers in a foreign currency? If so please describe them and the currencies.

Do you have different price schedules dependent on Customer or volumes? If so please explain how the differences in Customer or volumes translate to different price schedule. Please provide SASE examples.

Do you have documentation on your current system security requirements for Invoice Generation? If so it current and how is it used?

Do you have security reports on who can run Invoice Generation reports? (by Company, by cost center etc.) If so please elaborate on setup and processing.

Do you have security requirements on who can enter data for Invoice Generation? (e.g. by Company? by cost center?) If so please elaborate on setup and processing.

Do you have standard default line items that you use? If so please describe these and provide SASE examples.

Do you monitor your collectors performance? If so what metrics are used to monitor collections performance?

Do you regularly invoice customers for the same items? If so please provide SASE examples.

Do you require taxes to be established for use when preparing invoices? If so please describe how.

Do you review requirements for validation rules, allowing certain Invoice Generation accounts to be valid with only certain other values. If so please explain the process.

Do you run security reports on a regular basis for Invoice Generation? If so please elaborate on setup and processing.

Do you send customers statements? If so please describe the process and highlight any exceptions.

Do you send dunning letters to customers? If so - please describe the process, and provide SASE example of dunning letters.

Do you use standard invoice lines with default pricing and default accounting information? If so - please provide SASE examples.

Do you use the invoice as a ship confirmation to the Customer? If so please explain the process.

Do you use the invoice as a ship confirmation to the Customer? If so please elaborate on the setup and process.

Do you validate the tax rate against a Customer’s Ship To address when preparing invoices? If so please describe how.

Do you write off receivable? Is there a specific dollar amount or time frame used by your Company for write-offs?

How and when are the financial books closed each month, quarter, and year end?

How and who extends credit limits for Customer orders? Is there an approval process currently?

How are shipping charges calculated? Please describe the process from the calculation step to applying the charges, and describe any variations in the process.

How are the revenue, receivable, freight and tax accounts configured for each invoice type?

How do you calculate your tax charges? What are the rates? Please describe how you tax - ex. by the city-state of the Customer ship to, by item, etc. Please provide representative examples.

How do you enter/manage a credit amount owed to the Customer by your Company?

E1








(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific MaintenanceHow do you maintain your Invoice Generation data?

(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR, GL Invoicing How do you maintain/audit your Customer data?(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections How do you monitor Customer account status?(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing How do you number your invoices?

(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR InvoicingHow do you receive notice to create/generate an invoice to bill a Customer?

(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing How do you track sales revenue on invoices? How is it reported?



(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Peak StatisticsHow many invoices do you generate on a peak day?

(OF) Order Fulfillment Invoicing and Collection Maintain Invoices OM Invoicing How many invoices per month?(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing How often are sales orders invoiced?

(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR CollectionsHow often is a detailed expense statement run and to has is it distributed?







(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing What are all prerequisites to invoicing?


(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections What are your goals for cash collection and DSO?(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections What credit information is tracked for each Customer?(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections What do your aging look like?

(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR CollectionsWhat is the process for tracking actions to collect on delinquent accounts?


(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections What metrics are used to monitor collections performance?(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing What paper stock is used to print the invoices?(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing What remit to address is assigned for your invoices?




(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing Where and how often are your price schedules maintained?




(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR customers Who and how places Customer orders on credit hold?


(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing Why are credit memos used?


(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR InvoicingWill you need to invoice for the same items from different businesses ?

(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Payments Do you create chargebacks (Debit Items) for Customer deductions?

(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Collections

(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing

How do you enter/manage a credit amount owed to your Company by the Customer

How do you interface to your invoice system? If you do interface - please elaborate on setup and processing, highlighting any exceptions.

How do you keep your tax rate information up to date? Please describe the update process.

How frequently do you invoice your customers? To what extent would this vary?

How many invoice types do you have? Please categorize and describe them.

Is the process for tracking actions to collect on delinquent accounts automated? If so please describe the automation process.

Map each GL user to a menu structure. Will any new ones need to be created for Invoice Generation? If so - please elaborate on why

Please describe all the different shipping methods you use, approximate frequency and identify any coding or abbreviation of each.

Please describe to what extent terms and conditions of Customer agreements and/or payment terms change, based upon the status of Customer accounts?

Please describe to what extent you use free format line items? If you use free format please provide SASE examples.

To what extent do you run a detailed expense statement periodically and to has is it distributed?

What are the units of measure you use when you bill customers for products and/or services?

What items appear on your invoices (inventory? non-inventory?) What specific information is required to print on an invoice?

What sort of buckets do you use for cash requirements forecasting? (i.e. 30, 60, 90...)

What type of units of measure do you use? Please provide examples and coding/abbreviation of each.

When do you send the invoice. With each shipment? Please elaborate on the processing and any exceptions.

Where are the invoices printed? How many printers and where are they? Are you considering changing printers as part of this project? What is the turnaround time on Pre-printed forms?

Which operations/processes do you want to eliminate for Invoice Generation?

Which operations/processes do you want to streamline for Invoice Generation?

Who maintains your valid payment terms? Please provide a list that decodes meanings to abbreviations.

Will there need to be terminal security for Invoice Generation? If so please explain why.

Do you ever adjust receivable? If so - please describe the rationale used to determine when to adjust.

Do you ever use invoice forms and/or the invoice entry process for transactions other than billing customers? If so - please provide SASE examples.

E1





(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Credit



(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing Do you use Customer Account Credit Memos?


(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing Do you use Debit Memos?


(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Open/Close PeriodsHow are adjustments to closed periods handled?

(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing How are Customer Account Credit Memos accounted for?(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing How are Customer Account Credit Memos used?(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing How are Debit Memos accounted for?(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing How are Debit Memos accounted for?




(OF) Order Fulfillment Invoicing and Collection Process Adjustments OM, INV,AR Credit How does the credit department get the return goods information?(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Payments How often do you adjust payments?(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Payments How often do you reverse payments?


(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR CreditIs a hard copy credit memo issued? If so - please describe how it is used.

(OF) Order Fulfillment Invoicing and Collection Process Adjustments OM, AR Credit Is Accounts Receivable responsible for return credit?(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing What are the specific items that appear on Debit Memos?(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Payments What are your policies and procedures about adjusting payments?(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Payments What are your policies and procedures about reversing payments?(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing What items appear on Customer Account Credit Memos?(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing What items appear on Debit Memos?(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing What specific items appear on Customer Account Credit Memos?(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing Why are Customer Account Credit Memos used?(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing Why are Customer Account Credit Memos used?(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing Why are Debit Memos used?(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing Why are Debit Memos used?

(OF) Order Fulfillment Invoicing and Collection Process Adjustments OM, INV,AR Credit

(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Invoicing

(OF) Order Fulfillment Invoicing and Collection Process Remittances AR PaymentsDo you enter your payments in batches? If so please describe the process.

(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments

(OF) Order Fulfillment Invoicing and Collection Process Remittances Not module specific Security

(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Collections Do you have multiple "remit to's"?



(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments Do you receive deposits and/or prepayments?(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments Do you receive non-Customer related payments?

(OF) Order Fulfillment Invoicing and Collection Process Remittances Not module specific Validation

(OF) Order Fulfillment Invoicing and Collection Process Remittances AR CollectionsDo you send customers statements? If so - please describe the process.


(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Invoicing



(OF) Order Fulfillment Invoicing and Collection Process Remittances AR InvoicingHow are batch invoices defined? What criteria are used to batch invoices?

Do you have return rules that initiate credit memos? If so - how are the return rules maintained, are they up to date, and how are they used?

Do you limit the amounts when adjusting receivable? If so - how are amounts limited and why?

Do you process any adjustments other than debit or credit memos? Please explain.

Do you use Customer Account Credit Memos? If so - please describe how they are used and processed.

Do you use Debit Memos? If so please describe why and how they are used.



How do you enter/manage a credit amount owed to your Company by the Customer

If you do adjust receivable - please describe the steps taken, items documented, and processing that occurs?

Will credit memos be issued automatically upon return, or will you have special procedures for credit memos?

Do you enter invoices in batches? If so - please describe the batch process.

Do you have customers who pay other customers’ invoices? If so - please describe the process and how you store this Customer relationship.

Do you have documentation on your current system security requirements for Customer Payment ? If so - it is current and how is it used.

Do you have security reports on who can run Customer Payment reports? (by Company, by cost center etc.) If so please elaborate on setup and processing.

Do you have security requirements on who can enter data for Customer Payment ? (e.g. by Company? by cost center?) If so please elaborate on setup and processing.

Do you review requirements for validation rules, allowing certain Customer Payment accounts to be valid with only certain other values. If so please elaborate on setup and processing.

Do you use batch control counts and amounts? If so please describe the process.

Do you use batch controls, such as counts and amounts? If so - please describe how these controls are used, checked, and verified.

Do you use lock boxes? If so please describe how may lock boxes are in use and describe your process.

Do you use more than one bank account and/or cash account? If so - please identify them.

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Collections How are multiple "remit to's" determined for a Customer?(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How are non-Customer related payments accounted for?


(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Maintenance How do you audit your Customer Payment data?(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How do you handle payments from unknown sources?(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How do you handle payments without remittance information?(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Maintenance How do you maintain your Customer Payment data?(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How do you receive and input payments?


(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How is cash applied?(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How is the accounts receivable mail processed for payments?(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How many checks are returned by the bank in a period?(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How many lockboxes do you use?(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How many payments do you receive in a month?


(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Collections


(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments What are the reasons for checks being returned by the bank?

(OF) Order Fulfillment Invoicing and Collection Process Remittances AR PaymentsWhat types of payments are received and input? (i.e. check, cash etc.)

(OF) Order Fulfillment Invoicing and Collection Process Remittances AR PaymentsWhat types of payments are received and input? (i.e. check, cash etc.)



(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments Who applies cash?


(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking

(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking Are your order takers assigned to a specific order type?

(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM,INV Order Taking

(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM,AR Order Taking



(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM, AR, GL Sales

(OF) Order Fulfillment Order Entry and Scheduling Enter Orders ALL Security





(OF) Order Fulfillment Order Entry and Scheduling Enter Orders NS Order Taking

(OF) Order Fulfillment Order Entry and Scheduling Enter Orders ALL Validation




(OF) Order Fulfillment Order Entry and Scheduling Enter Orders NS Order Taking

How are payment batches identified? What criteria are used to batch payments?

How do your customers generally pay invoices? Single check -- single invoice; single check -- multiple invoices; multiple checks -- multiple invoices. Please describe the process and any exceptions.

Map each GL user to a menu structure. Will any new ones need to be created for Customer Payment ? If so - please elaborate on the process.

Please list any time-intensive Customer Payment operations/processes that need to be addressed?

To what extent do you run security reports on a regular basis for Customer Payment ?

Which operations/processes do you want to eliminate for Customer Payment ?

Which operations/processes do you want to streamline for Customer Payment ?

Will there need to be terminal security for Customer Payment? If so please describe how it is implemented today?

Are orders taken by one business unit which are then shipped from another business unit?

Do you check Available to Promise prior to quoting ship date? If so please elaborate on how you meet requested date by setup and processing.

Do you do check Customer credit prior to entering an order? If so please elaborate on setup and processing.

Do you enter orders while the Customer is on the phone? If so please describe what information is captured on the phone and any follow-up steps.

Do you give the Customer a ship date while on the phone? If so please elaborate on how you meet requested date by setup and processing.

Do you have customers who order for other customers? Please explain the process and any exceptions.

Do you have documentation on your current system security requirements for Order Placement? If so - is it current and how is it used.

Do you have security reports on who can run Order Placement reports? (by Company, by cost center etc.) If so please describe how they are used.

Do you have security requirements on who can enter data for Order Placement? (e.g. by Company? by cost center?) If so please elaborate on setup and processing.

Do you process drop ship orders - where a third party supplier is delivering product you sold to your Customer on your sales order?

Do you require hard copy of the Customer purchase order prior to order entry? If so please elaborate on setup and processing.

Do you require hard copy of the international Customer PO prior to order entry? If so please elaborate on setup and processing.

Do you review requirements for validation rules, allowing certain Order Placement accounts to be valid with only certain other values. If so please describe the process.

Do you take orders only from approved customers? If so please elaborate on setup and processing.

Do you tell the Customer the freight and tax amount while on the phone? Please elaborate on the information sources, the information exchanged, and any need for follow-up.

Do you tell the Customer the price of the order while on the phone? Please elaborate on the information sources, the information exchanged, and any need for follow-up.

Do you track quotation success/failure rates? If so - please elaborate on setup and usage.

E1






(OF) Order Fulfillment Order Entry and Scheduling Enter Orders ALL Maintenance How do you audit your Order Placement data?(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking How do you convert quotes to orders?(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM, AR, GL Sales How do you handle orders from unknown customers?(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM, AR, GL Sales How do you handle orders without shipment information?(OF) Order Fulfillment Order Entry and Scheduling Enter Orders ALL Maintenance How do you maintain your Order Placement data?

(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order TakingHow is a backorder placed? Please elaborate on setup and processing.

(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Peak Statistics How many backorders do you process on a peak day?(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking How many of your locations take Orders?(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Peak Statistics How many orders do you enter on a peak day?(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Peak Statistics How many orders do you pick release on a peak day?






(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order TakingTo what extent do you capture demand class information for sales orders?


(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM, AR, GL Sales What are your policies and procedures about adjusting orders?(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Peak Statistics What is the average number of lines per order per day?(OF) Order Fulfillment Order Entry and Scheduling Enter Orders NS Order Taking What is your procedure for currency conversion?


(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM, AR, GL SalesWhich operations/processes do you want to eliminate for Order Placement?



(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, AR, GL Sales Do you batch import sales orders? If so please explain the process.(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, EDI Sales Do you do conversions for data?(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, EDI Sales Do you import orders for sales?

(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, AR, GL Sales

(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, AR, GL Sales How are batch orders defined?



(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, AR, GL Sales Please describe to what extent you enter orders in batches?(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, EDI Sales What EDI format do you use? (OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, EDI Sales What interfaces will be used for orders?(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, EDI Sales What transactions do you process? (OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, EDI Sales What types of orders do you import?

(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers


(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM, AR, GL customersDo you add customers at order entry? If so what information is entered?



(OF) Order Fulfillment Order Entry and Scheduling Manage customers AR customers

(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM Backorders




Do you use a Quotation system? If so please elaborate on setup and processing.

If any, what percentage of sales order lines are sourced internally? Sourced externally?

If applicable, what subset of your Customer base do you drop ship to? What percentage of sales orders are drop shipped?

Map each GL user to a menu structure. Will any new ones need to be created for Order Placement? If so please elaborate why.

Please list all time-intensive Order Placement operations/processes that need to be addressed?

To what extent do you attempt to promise a time component for populating Date Requested information when entering sales order lines for shipment?

To what extent do you run security reports on a regular basis for Order Placement?

When is an order considered a committed order? (i.e. at order entry, booking, when ship date promised)

Which operations/processes do you want to streamline for Order Placement?

Will there need to be terminal security for Order Placement? If so please describe how it is implemented today.

Do you use batch controls, such as counts and amounts? If so please explain how these controls are used and highlight any exceptions.

If applicable, to what extent do you use the Customer’s part number during a batch order import process?

If applicable, what information do you import on Customer orders? What information needs to be changed?

Do terms and conditions of Customer agreements and/or payment terms change based upon the status of their accounts?

Do you add Customer locations at order entry? How often and who enters the additional locations?

Do you automatically number Customer business purposes as they are created? If so please describe the process and highlight any exceptions.

Do you automatically number new customers as they are created? If so please describe the process and highlight any exceptions.

Do you create reciprocal Customer relationships whenever you create a relationship between customers for tracking purposes? If so please describe the process and highlight any exceptions.

Do you ever pick product destined to a different Customer, ship it to a higher priority Customer, and backorder the previous Customer? If so - please describe how this process works - please highlight any pertinent flags, statuses, etc.

Do you generate separate pick lists for backordered product? If so please elaborate on the setup and process.

Do you generate separate pick lists for backordered product? If so - please describe how this process works - please highlight any pertinent flags, statuses, etc.

Do you have a central registry of customers which supports more than one business?

E1





(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR

(OF) Order Fulfillment Order Entry and Scheduling Manage customers AR






(OF) Order Fulfillment Order Entry and Scheduling Manage customers AR customers

(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM, AR customers





(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR Sales

(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers How do you group your customers for credit limits/credit checks?

(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customersHow do you group your customers for interest charges for late payments?

(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers How do you group your customers for payment rules?(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers How do you group your customers for statements?(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM Backorders How do you handle shipment of backorders?(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers How do you maintain/audit your Customer data?(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers How do you receive notice to create/generate a Customer order?

(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR Sales

(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers How do you track Customer contact people?


(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR Documents How many "bill-to’s" do you maintain for each Customer?(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers How many customers do you have?

(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM, AR, GL customers


(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers What credit information is tracked for each Customer?


(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM Backorders What percentage of orders have backordered lines?(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers What type of payment terms do you provide?(OF) Order Fulfillment Order Entry and Scheduling Manage customers AR customers What type(s) of customers do you have?(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers Who has access to your Customer database?

(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,ARWho maintains Customer information?

(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers Who maintains your Customer information?

(OF) Order Fulfillment Order Entry and Scheduling Manage customers AR customersWill customers of different businesses be supplied with the same items ?

(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Other

(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Order Taking

(OF) Order Fulfillment Order Entry and Scheduling Manage Orders ALL Security



Customer Information

Do you have a central registry of customers which supports more than one business?


Do you have a central registry of customers which supports more than one business? If so please describe pertinent differentiating aspects of the registry

Do you have a prospect system separate from the receivable customers? If so - please describe how it is used.

Do you have multiple "remit to's"? If so please describe the reasons and highlight any exceptions.

Do you have the same customers repeated multiple times in the data files or the same Customer for different operating units?

Do you provide discount payment terms? If so please list and decode abbreviations to meanings.

Do you provide split term payment terms? If so please list and decode abbreviations to meanings.

Do you track and record relationships between customers e.g. franchises, subsidiaries etc.? If so please describe the process and highlight any exceptions.

Do you use Customer agreements/contracts to manage specific discounts? If so please list and decode abbreviations to meanings.

Do you use Customer agreements/contracts to manage specific invoicing policies? If so please list and decode abbreviations to meanings.

Do you use Customer agreements/contracts to manage specific payment terms? If so please list and decode abbreviations to meanings.

Do you use Customer agreements/contracts to manage specific price lists? If so please list and decode abbreviations to meanings.

How are multiple "remit to's" determined for each Customer? If so please describe the process and highlight any exceptions.

How do you default your sales person information onto a sales order? Could you default this information from the bill-to and/or ship-to locations you define for a Customer?

How do you store and maintain the relationship between salespeople and customers?

How do you track customers with different or multiple bill-to and ship-to addresses?

How often and who makes changes to Customer records? Is there any authorization needed?


To what extent can this information be changed and updated at the time of order entry?


What Customer information do you default and at what level? (Ex. payment terms, shipping, tax may default differently at the Customer header vs. bill to and ship to.)


Are there any time-intensive Order Fulfillment operations/processes that need to be addressed?

Do you perform Available to Promise inquiries against multiple supply sources for the purposes of meeting sales order demand planning needs? If so please describe the process.

Do you have documentation on your current system security requirements for Order Fulfillment? Please describe if it is current and how it is used.

Do you have security reports on who can run Order Fulfillment reports? (by Company, by cost center etc.) If so please elaborate on setup and processing.

Do you have security requirements on who can enter data for Order Fulfillment? (e.g. by Company? by cost center?) If so please elaborate on setup and processing.

E1







(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Exception Handling




(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM,INV Order Taking



(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM RFP

(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Maintenance How do you audit your Order Fulfillment data?

(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Exception HandlingHow do you handle the open orders if there is an engineering change?

(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Maintenance How do you maintain your Order Fulfillment data?




(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM RFPHow does your Company monitor the Win/Loss rate in the RFP process?


(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM, AR, GL Sales How many orders are canceled in a month?(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM, AR, GL Sales How many orders do you receive in a month?(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM, AR, GL Sales How often do you adjust orders?(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM, AR, GL Sales How often do you cancel orders?


(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Exception Handling Under what circumstances do you hold a booked order?(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM, AR, GL Sales What are the reasons for canceled orders?(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM, AR, GL Sales What are your policies and procedures about canceling orders?

(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM OtherWhich operations/processes do you want to eliminate for Order Fulfillment?

(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Other

(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Exception Handling Who is responsible for putting orders on hold?(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Exception Handling Who is responsible for removing order holds?(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Exception Handling Who is responsible for resolving credit issues with order holds?


(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,SE, INV Manage Items

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing Can price list be overridden at time of order entry?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order PricingDo customers have multiple price lists? Do you use best price pricing?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,SE, INV Product Types



(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,SE, INV Manage Items Do use serial numbers to track items?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing


(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM, AR Pricing

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Formulas Do you define a formula to create a price relation?




Do you inquire against sales orders? If so please describe the process and various methods used, query criteria etc?

Do you measure re-schedules? If so please elaborate on setup and processing.

Do you obsolete items that currently have open orders? If so - please describe the process.

Do you promise orders based on a master schedule plan? If so please elaborate on setup and processing.

Do you run security reports on a regular basis for Order Fulfillment? If so please elaborate on setup and processing.

Do you send order acknowledgments? If so please elaborate on setup and processing.

Do you ship from multiple locations? If so please elaborate on setup and processing.

Do you track requested to actual ship dates by product? If so please elaborate on setup and processing.

Do you use purchase order number of purchase requisition information as part of your query? If so please describe the process.

Does your Company respond to Request for Proposals (RFPs) to obtain work? If so - please describe how this process works - please highlight any pertinent flags, statuses, etc.

How does your Company monitor customers or Customer types in the RFP process?

How does your Company monitor industries and market sectors in the RFP process?

How does your Company monitor Proposal Cost Recovery in the RFP process?

How is the shipping location determined? (i.e. by geography or product availability?

If applicable - how do you track discrepancies between Suppliers drop ships to customers and the customers original purchase order to you?

Which operations/processes do you want to streamline for Order Fulfillment?

Will there need to be terminal security for Order Fulfillment? If so please elaborate on setup and processing.


Do customers order products by lot or serial no.? If so please elaborate on setup and processing.

Do customers order products by revision level? If so please elaborate on setup and processing.

Do customers reference their part numbers or yours? How and when are Customer part numbers referenced?

Do you combine discounting conditions? If so please elaborate on setup and processing.

Do you compute the average selling price of a product on a regular basis? If so please describe how the setup and process works.

Do you create additional price lists in your business or customers? If so how many and how often?

Do you discount by Customer class? If so please elaborate on setup and processing.

Do you discount by Customer or Customer site? If so - please describe setup and process.

Do you discount by order type? If so please elaborate on setup and processing.

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing Do you discount by product/product line or product category?


(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order PricingDo you discount by quantity? If so - please describe setup and process.

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order PricingDo you discount in percent or dollar amounts? Do they vary per order?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Formulas

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM DiscountingDo you give total order price breaks? If so are they for all items or selected?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,SE, INV Manage Items Do you group and track items by lot? Why and how?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,INV Product Types







(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Formulas Do you price using formula based pricing? Please explain.



(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order PricingDo you tie currency code to price lists? Please explain and how many?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,SE, INV Manage Items Do you track items by revision ?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM, AR Order Pricing


(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM, AR, GL, INV Manage Items


(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM DiscountingDo you use price breaks by weight, volume, order quantity, or order value?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order PricingDo you use pricing formulas? Please explain how they are calculated?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM, AR Sales

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Sales

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing How do you attach customers to price lists?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing AR, GL Invoicing

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing How many active price lists do you have?(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,INV Product Types How many valid order products do you have?


(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Discounting If so how are your price breaks used and applied?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,SE, INV Manage ItemsIf yes, then when are serial numbers assigned (at receipt, at shipment)?


(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM, AR, GL, INV Manage Items What are the units of measure you use when you order items? (OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing What default information do you use for price lists?


(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM, AR Security


(OF) Order Fulfillment Order Entry and Scheduling Not Identified OM,SE,INV, ATP ATP Do you need to reserve items globally?

(OF) Order Fulfillment Order Entry and Scheduling Not Identified OM,SE,INV, ATP ATP

(OF) Order Fulfillment Order Entry and Scheduling Not Identified OM,SE,INV ATP

Do you discount by purchase order number? If so please elaborate on setup and processing.

Do you dynamically calculate the price based on a single or complex formula? Please provide details on setup and calculation?

Do you have a material catalogue? If so please elaborate on setup and processing.

Do you have any items on a price list other than standard items? ie: service, warranty, packaging, etc?

Do you have default price lists? If so please describe the setup and processing.

Do you have GSA contracts that limit your commercial pricing? If so please describe the setup and processing.

Do you have rules based pricing? (e.g. such as a matrix for computer product and CPU model) If so please describe how the setup and process works and provide an example.

Do you have total order discounts? If so please elaborate on setup and processing.

Do you maintain inter-company price lists? If so please elaborate on setup and processing.

Do you sell expiration dated material? If so please elaborate on setup and processing.

Do you sell multiple units of measure for a single product? If so please elaborate on setup and processing.

Do you use charge codes for orders or shipping that need to be added on the Customer order?

Do you use container items (items that contain other items)? If so please elaborate on setup and usage.

Do you use decimal quantities for units or items? Do you allow returns or orders in decimal quantities?

Do you use load items (items that are loaded into a container)? If so please elaborate on setup and usage.

Do you use standard item codes with default pricing and default accounting information? If so please elaborate on setup and the defaulting processes.

Does your sales force have remote access to sales history, orders, and returns? Do you r customers have access to the same?

How do you link the specific products/services that you sell, with general ledger accounts at Invoice Entry?

How will you default tax codes and tax groups to orders and control override ability?

Is there a cross reference to the customer part number? If so please elaborate on setup and processing. If not - is there a manual cross reference? If so please elaborate on setup and processing.

What types of discounts do you use? Please provide a list of major categories and SASE examples.

Who has access to update or add pricing item to the price list? How often and when are changes made to the price list?

Will you be obtaining prices from sources external to Oracle Pricing via API connected to your custom code? Please elaborate in detail.

Do you reserve items from other than the defaulted warehouse? Do you need to view other warehouses?

How do you reserve item(s) for customers and orders? Please explain in detail.

E1





(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Transportation Are they Based on transportation availability?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Transportation Are they based on Customer due date?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation Are they based on inventory needs at your regional sites?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Transportation Are they based on shipment to regional areas?

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process All Other

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,SE,INV Documents

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,AR Sales


(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, WF Sales

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,SE Transportation

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation Do you need volume and weight information when tendering a load?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Transportation Do you plan production based on Departures?


(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, AR Sales


(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,SE Transportation Do you use a Shipping Calendar or Carrier Calendar?


(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Order Taking

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation Do you wish to receive quotes for loads via the Internet?


(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation Do you wish to tender a load with a carrier via the Internet?



(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,AR Sales How do you assign commissions?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,AR Sales How do you breakup territory for sales?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Transportation How do you generate shipping schedules?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation How do you manage your carriers?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Departure Planning How do you sequence deliveries within a departure?


(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation How is the Transportation Plan communicated internally?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types How may shipments per month?

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Departure PlanningIf applicable, could one departure have several Customer destinations?

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Departure Planning




(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Departure Planning If applicable, how do you schedule vehicle departures?


(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Transportation Is a delivery schedule integral with your current business software?


(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types Is your order volume steady or seasonal? Please explain why.

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process ALL Security



Are there any automatic holds, authorizations, or approvals that must occur? If so please provide a current list of holds, authorizations, or approvals by order type.

Do you have any triggers or actions in your current system that would require customizations? Please explain in detail.

Do you have custom international shipping documents? If so - please elaborate on setup and usage. Please provide SASE examples and identify what information is required on international shipping documents.

Do you have sales representatives? How many? Please describe the assignment, storage, and maintenance process of sales representatives.

Do you have specific procedures for the taking of each type of order? If so please provide a current procedures documents.

Do you maintain mandatory and/or optional reviews in your orders cycle for credit risk, legal compliance, and/or other approvals? If so please identify all reviews, possible outcomes, and cycles where they exist.

Do you manage international shipments or does your carrier provide that service?

Do you need a Transportation Calendar by Customer, by supplier, by carrier?

Do you take international orders? If so please elaborate on setup and processing.

Do you track non-revenue sales credits? If so - how does this process work and highlight any exceptions.

Do you track Sales Territory Information? If so please explain how this process works.

Do you use blanket orders? If so please elaborate on setup and processing.

Do you use order notes for customers or Customer service? Please explain and give examples.

Do you wish to record freight charges onto the Sales Orders at the time of shipment?

Does the Transportation Plan effect available to promise dates to customers?

Does the Transportation Plan include Sales Order Shipments and Service Repairs and RMA shipments?

How is Sales Territory Information for tracking purposes derived? (i.e. Customer, salesperson etc.)

If applicable, how do sequence vehicle load ordering for lines within a delivery?

If applicable, how do you assign scheduled shipment lines to planned departures?

If applicable, how do you estimate the numbers of containers required for shipment?

If applicable, how do you factor in vehicle capacity information into your departure planning?

If your sales order cycle involves product shipment, how do you manage partial shipments and resulting backorders?

Is there a different paper trail for each order type? If so please describe the paper trail and audit purpose, by order type.

Map each GL user to a menu structure. Will any new ones need to be created for Order Fulfillment? If so please explain why.

Please identify any sales order cycle that involves product shipment? Please highlight any exceptions.

To what extent do you plan shipment departures - where a departure consists of delivery lines that are scheduled to be shipped in a specific vehicle on a specific date and time?

E1





(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Delivery Planning

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Exception Handling

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, WF Sales What are the milestones of your sales order cycle?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types What are the required processing steps for each type of order?

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,SE,INV Documents


(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types What do you like about your current order entry system?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types What is the average number lines per order by order type?

(OF) Order Fulfillment OM, BOM,WIP Product Types

(OF) Order Fulfillment Not Identified OM Product Types

(OF) Order Fulfillment Review and Resolve Exceptions OM,INV Product TypesDo you have a validation process for configured orders?

(OF) Order Fulfillment Review and Resolve Exceptions OM,INV Product Types

(OF) Order Fulfillment OM,INV Product Types

(OF) Order Fulfillment OM,INV Product TypesDo you have constraint or specific rules for configuration orders?

(OF) Order Fulfillment OM,INV Product Types

(OF) Order Fulfillment OM,INV Product TypesHow do you check Available to Promise for configured orders?

(OF) Order Fulfillment OM, BOM,WIP Product Types

(OF) Order Fulfillment Specify and Configure Order OM Product Types

(OF) Order Fulfillment Specify and Configure Order OM,INV Product Types



(OF) Order Fulfillment Specify and Configure Order OM Product TypesWhat percent of all orders are configured?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Reports

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Price ListsDo you have items that are promotional items only? If so please explain.

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Price Lists Do you use an item hierarchy for the promotional price list ?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Reports

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP,AR Payment TermsDo your payment terms change during a promotion? If so please explain.

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Promotions DatesDo your promotion dates change during a promotion? If so please explain.

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Free Goods How do you account for and process free goods? (OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP, AR Accruals How do you manage customer accrual dollars? (OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP, AR Accruals How do you pay out customer accrual dollars? How often?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Coupons

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Breaks

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP, AR Reports

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Security

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Attribute Who will maintain the pricing attributes?(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Breaks Who will maintain the pricing breaks?(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Modifiers Who will maintain the pricing modifiers?(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Qualifier Who will maintain the pricing qualifiers?

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Attribute

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Modifiers

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Qualifier

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Price Lists

To what extent do you use delivery based shipping - where a delivery consists of a set of delivery lines that are scheduled to be shipped to a Customer’s ship to location in a specific vehicle on a specific date and time?

What are the factors that can place orders on hold? Please decode and abbreviations and meanings you may have to a 'holds list'.

What are the types of documents that you generate? Please provide a complete, current list, and samples of each.

What are the types of orders that you process? (i.e. goods, services, returns) Please provide a categorized list of all order types.

Order Specification and Configuration Setup

Generate Order Specification/Configuration to Bas

Do you promise configured orders based on a master schedule plan? If so please elaborate on how you meet requested date by setup and processing.


Do you accept configured sales orders? If so please elaborate on setup and processing.



Who and how do you review or resolve exceptions or changes on configured orders?


Setup Order Specification and Configuration

Do you have a special price list for configured products? If so - how does it differ and please provide a sample.





Do you have documentation that is required to accompany the configured item(s) on the order?





When is a configured order considered a committed order? (i.e. at order entry, booking, when ship date promised)


Do you accept Customer configured sales orders? If so please elaborate on setup and processing.


Do you give the Customer a ship date while on the phone? If so please elaborate on how you meet requested date by setup and processing.


If you process configured orders - do you attempt to reserve new sales order configurations to existing item master configurations?


If you process configured orders, do you attempt to match a new sales order configuration to an existing configuration already in your item master?


Are there any type of custom pricing reports you use? If so please elaborate with examples.

Do you use or require pricing reports? If so what type and format do you use?

How do you process Coupons? Is there a collection method for these coupons? Please explain.

How often do you need to change or add the pricing breaks? For a promotion? Please explain.

What historical reporting is required for promotions? If so how is this promotion history captured?

What type of security is needed for pricing, promotions and discounting? Who maintains the promotional updates?

Will you have a need to change or add the pricing attributes during a effective promotion? Please explain.

Will you have a need to change or add the pricing modifiers during a effective promotion? Please explain.

Will you have a need to change or add the pricing qualifiers during a effective promotion? Please explain.

Are there any Oracle CRM applications that will need promotion pricing in addition to Order Management Pricing? Please explain

E1





(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Attribute

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Coupons

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers Do you create cascading modifiers?

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers Do you create exclusive modifiers?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Qualifier Do you currently use some form of eligibility qualifiers for pricing?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Attribute Do you currently use some form of pricing attributes for pricing?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers Do you currently use some form of pricing modifiers for pricing?



(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP,AR Payment Terms

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Price Lists Do you have separate price lists for promotions? If so how many?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Breaks Do you mark discounts exclusive or incompatible to each other?

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing ModifiersDo you match effectively dates for promotional discounting? Please explain.


(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Free Goods

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers Do you offer discounts as well as surcharges for pricing modifiers?

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Free Goods



(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Deals & Accruals

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing ModifiersDo you offer other item discounts when specific item(s) are ordered?

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Deals & Accruals Do you use deals for specific or groups of customers in pricing?


(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Breaks Do you use pricing breaks? How do you apply them?

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP,AR Payment Terms

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Coupons How is the coupon validated for discounting a promotion?

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Promotions Dates





(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Attribute


(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP,AR Deals & AccrualsWill you be creating monetary or non-monetary promotional accruals?




(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Qualifier

(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers Will you use multiple modifier types in discounting a customer order?(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Qualifier Will you use order amounts or line volumes for eligibility qualifiers?



(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Breaks


(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP

Are there any other pricing attributes that will be used for pricing? Please explain.

Do you accept coupons on an customer order? If so how much of the coupon do you apply?

Do you create eligibility rules for modifiers by assigning list or line level qualifiers?

Do you define a listing of predefined lookup types and associated values for pricing?

Do you ever add additional item(s) to the promotion while the promotion is in effect? If so how often and how is it applied for effectively within the promotion?

Do you have different payment terms that are attached to promotions? If so please explain.

Do you offer a coupon(s) for future pricing discounts when specific item(s) are ordered?

Do you offer buy one get one type of free goods? If so please explain how they are applied.

Do you offer free goods? How does your free goods get applied to the order line?

Do you offer gift certificates? If so how do you process them on a promotional order?

Do you offer item upgrades or item replacements for a specific item ordered? Please Explain.

Do you offer multiple deals for the same customer/order? Please explain and also how this is achieved?

Do you use negative promotional pricing? Please explain in detail how this is used.

Do you use terms upgrades based on customer items ordered where by upgrading payments, shipping or freight terms? Please explain?

How long do your promotions run for? Do your promotions dates overlay with other promotions?

How will the promotion price list be determined? Are there any exceptions to the rules applied here?

What currencies will be used for pricing promotions? Are the price lists setup for this currency now?

What event phases need to be mapped for pricing and discounting? Are there any restrictions? Please explain.

What system sourcing will be used for promotion pricing? Please elaborate if other than Oracle Pricing.

Will pricing attribute sourcing rules will be used? Please explain how these rules apply?

Will the pricing/promotions be applicable to the entire organization or to one operating unit?

Will you be using N-Dimensional pricing to discount in promotions? Please explain.

Will you need to setup profile classes for customer promotional pricing? Please explain.

Will you use add promotional goods to a customer order and adjust pricing when a customer orders specific item(s)?

Will you use customer classes or specific customer groups for eligibility qualifiers?

Will you use Order Types, Shipment Date, or Line Type as a predefined eligibility qualifier??

Will you use Payment Term, Freight Term, or Shipping Terms, as a predefined eligibility qualifier?

Will you use price breaks to discount or surcharge price adjustment or benefit when a customer orders one or more specific item(s)?

Will you use specific customers, Bill-To, or Sales Channel as a predefined eligibility qualifier?

E1





(PF) Planning and Forecasting Demand Management Manage Forecasts MPS, OM Collection/AnalysisHow do you track market demand for your products?

(PF) Planning and Forecasting Demand Management Manage Forecasts MPS, OM Collection/AnalysisDo you have regional market demand?

(PF) Planning and Forecasting Demand Management Manage Forecasts INV, MPS, OM Collection/AnalysisDo you use historical demand to assist the forecasting process?

(PF) Planning and Forecasting Demand Management Manage Forecasts Web Customers Collection/Analysis

(PF) Planning and Forecasting Demand Management Manage Forecasts Demand ForecastWhat are your forecast demand sources?

(PF) Planning and Forecasting Demand Management Manage Forecasts Demand ForecastDo you create a forecast for each demand source?

(PF) Planning and Forecasting Demand Management Manage Forecasts Collection/Analysis



(PF) Planning and Forecasting Demand Management Manage Forecasts Collection/AnalysisDo you have seasonal or highly variable demand?


(PF) Planning and Forecasting Demand Management Manage Forecasts Collection/AnalysisDo you consolidate forecasts for production?



(PF) Planning and Forecasting Demand Management Manage Forecasts Demand ForecastDo you forecast in multiple units of measure? (DFUs)

(PF) Planning and Forecasting Demand Management Manage Forecasts Forecast Level

(PF) Planning and Forecasting Demand Management Manage Forecasts Forecast LevelDo you forecast end item and/or spares demand?

(PF) Planning and Forecasting Demand Management Manage Forecasts Forecast LevelDo you forecast configured products?

(PF) Planning and Forecasting Demand Management Manage Forecasts Demand Forecast

(PF) Planning and Forecasting Demand Management Manage Forecasts Demand Forecast

(PF) Planning and Forecasting Demand Management Manage Forecasts Forecast Level

(PF) Planning and Forecasting Demand Management Manage Forecasts Maintenance

(PF) Planning and Forecasting Demand Management Manage Forecasts Maintenance

How do you maintain your Forecasting data?

(PF) Planning and Forecasting Demand Management Manage Forecasts MPS Maintenance

(PF) Planning and Forecasting Demand Management Manage Forecasts MPS MaintenanceWhat types of drivers would cause forecast changes and adjustments?

(PF) Planning and Forecasting Demand Management Manage Forecasts INV, MPS

Do you track forecast accuracy, and change your plans accordingly?

(PF) Planning and Forecasting Demand Management Manage Forecasts MPS/MRP Demand Forecast

(PF) Planning and Forecasting Demand Management Manage Forecasts MRP, OM Demand ForecastDo you drive near term production from sales orders and/or forecasts?

(PF) Planning and Forecasting Demand Management Manage Forecasts INV, MPS Demand Forecast

(PF) Planning and Forecasting Demand Management Manage Forecasts Flow Mfg, MPS Demand Forecast

(PF) Planning and Forecasting Demand Management Manage Forecasts INV, MPS Demand Forecast

(PF) Planning and Forecasting Demand Management Manage Forecasts SS Web Apps Demand Forecast

(PF) Planning and Forecasting Demand Management Manage Forecasts MPS/MRP Demand Forecast

(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific OperationsWhich operations/processes do you want to streamline for Forecasting?

(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific OperationsWhich operations/processes do you want to eliminate for Forecasting?

(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Operations

(PF) Planning and Forecasting Demand Management Manage Forecasts MRP Forecasting

Do you collaborate with your customers to allow them to enter, via the web, their own forecasts?

Demand Planning, OM

Demand Planning, OM

Demand Planning, OM

Do you use formal methods and/or PC based tools to assist the forecasting process?

Demand Planning, OM

Do you use different forecasting techniques for different sources of demand?

Demand Planning, OM

Do you use any of the following forecasting techniques? Exponential smoothing? Hot-Winters? Seasonal adjustments? Trend Lines? Best-fit model?

Demand Planning, OM

Demand Planning, OM

Do you create multiple forecasting scenarios?Sales Forecast, Marketing Forecast, Budget, Constrained vs. Unconstrained?

Demand Planning, OM

Demand Planning, OM

Do you create forecast reconciliation by generating aggregate forecasts from detailed forecasts?

Demand Planning, OM

Do you create forecast reconciliation by generating detailed forecasts from aggregate forecasts?

Demand Planning, OM

APS, SCP, MPS/MRP

Do you forecast by product family or by configuration model or by item or in some combination?

APS, SCP, MPS/MRP

APS, SCP, MPS/MRP

APS, SCP, MPS/MRP

Do you group demand forecasts for planning or consumption or order promising purposes?

APS, SCP, MPS/MRP

Do you separate your demand forecast from the forecast used to drive production?

APS, SCP, MPS/MRP

How many and on what level for an item do you forecast on a weekly basis? Monthly basis?

APS, SCP, MPS/MRP

What is the forecast system processing time during the peak forecast period?

APS, Demand Planning, SCP, MPS/MRP

How long does the typical forecast cycle take (from source to consolidation of forecast)?


Where is the last point in the current system that allows you to change forecasts?

Do you stock material to respond to seasonal or highly variable demand? I.e. forecast inaccuracy

How quickly can you respond to rapid demand changes without adding safety stock?

Do you keep extra capacity available because of demand fluctuations? I.e.; forecast inaccuracy

To reduce forecast uncertainty, do you intend to collaborate, by sharing information, with your trading partners? Forecasts from Customers and supply commitments from your Suppliers?

How often do you have to change materials to respond to changes on demand? (For example, if you are in the clothing business, change from wool to cotton).

Are there any time-intensive Forecasting operations/processes that need to be addressed?

Do you manipulate forecasts and automatically turn them into the MPS? Describe your techniques.

E1





(PF) Planning and Forecasting Demand Management Manage Forecasts MRP ForecastingHow long does the MPS take to finalize?

(PF) Planning and Forecasting Demand Management Manage Forecasts

What business performance statistics do you monitor for Forecasting?

(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting









(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific ReportingWho receives a copy of the Forecasting reports?


(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific ReportingHow do you update a Forecasting report’s distribution list?

(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific ReportingIs the process to update a Forecasting report’s distribution list documented?

(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific ReportingHow long does it take to update a Forecasting report’s distribution list?

(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific ReportingHow long should it take to update a Forecasting report’s distribution list?




(PF) Planning and Forecasting Demand Management Manage Forecasts ALL ReportingDo the separate business units run their own Forecasting reports?



(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Security


(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific SecurityWill there need to be terminal security for Forecasting?

(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific SecurityDo you run security reports on a regular basis for Forecasting?



(PF) Planning and Forecasting Demand Management Set Policies & Parameters MRP Planning

(PF) Planning and Forecasting Control Production Activity WIP PlanningDo you hit your production schedules within your tolerance?

(PF) Planning and Forecasting Plan DRP INV Material PlanningDo you pick to order ?

(PF) Planning and Forecasting Plan DRP MPS Material PlanningDo you maintain a delivery schedule to your regions or to your sites?

(PF) Planning and Forecasting Plan DRP WIP Material Planning

(PF) Planning and Forecasting Plan DRP APS, SCP Material Planning

(PF) Planning and Forecasting Plan Production Materials MRP, WIP WO & PO ReleaseDo you have just-in-time needs for purchasing or production?

(PF) Planning and Forecasting Print Shop Packets MRP Operations

(PF) Planning and Forecasting Print Shop Packets MRP Operations

BIS, Demand Planning


What are your Forecasting reporting requirements with respect to functional vs. foreign currencies?

What are your Forecasting reporting requirements with respect to summary or detail formats? Obtain report listing.

What reports do you currently generate to meet your Forecasting reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.

Is there any Forecasting reporting requirement that your current set of reports does not meet?

Are Forecasting reports standard across multiple Manufacturing sites, for example, subsidiaries?

Are Forecasting reports standard across multiple levels within Manufacturing sites, i e., divisions?

What information is needed i e., actual sales orders, are required on Forecasting reports?

Do you provide a "key" of content/information somewhere on the Forecasting report?

What Forecasting reports are grouped together on a regular basis and printed in one print run?

What is the criteria for determining who should receive a copy of any Forecasting report?

Who performs the tasks associated with updating a Forecasting report’s distribution list?

Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Forecasting reports?

Do some of these Forecasting reports belong in report sets? Always being run together?

What type of printers do you run Forecasting reports (including checks, purchase orders etc.) on? Where are they located?

Do you run Forecasting reports by sales channel, by production site, by product family?

Do you have security requirements on who can enter data for Forecasting? (e.g. by planner, by production site, by corporate site?)

Do you have security reports on who can run Forecasting reports? (by planner, by production site, by corporate site?)

Do you have documentation on your current system security requirements for Forecasting?

Map each GL user to a menu structure. Will any new ones need to be created for Forecasting?

Do you need to prioritize demand? by profit margin, by customer priority, by demand type, by promise date?

Distribution and Production Schedules




Do you build to the delivery schedule to each region? (That is, build to a truck schedule).


Do you plan to include DRP requirements in a global material and capacity plan? (I.e.; plan the entire supply chain?)



Are you required to Print Shop floor packets? If so what is the basis of the requirement?


Do you retain shop floor documentation( the hard copies) after production is completed? If so, for how long?

E1





(PF) Planning and Forecasting Release Production Schedule MRP WO & PO ReleaseHow often do you launch work orders or purchase orders?

(PF) Planning and Forecasting Release Production Schedule MRP, PO, WIP WO & PO Release

(PF) Planning and Forecasting Release Production Schedule MRP, PO WO & PO ReleaseDo you autorelease to suppliers based on the material plan?

(PF) Planning and Forecasting Set Policies & Parameters MRP, WIP WO & PO Release

(PF) Planning and Forecasting Set Policies & Parameters MRP Planning

(PF) Planning and Forecasting Distribution Resources Plan not identified NS Production TypeDo you use flow manufacturing?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV Distribution Network

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV Distribution NetworkAre these locations regionalized? Are virtual locations needed?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP Distribution Network

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP NS Distribution NetworkDo you maintain service locations?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV Distribution Network

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV Distribution NetworkDo you maintain products at multiple sites?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ENG Distribution Network

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV Distribution NetworkIs there a central item maintenance function? If Yes where is it located?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV, WIP Distribution NetworkDo you manufacture the same product at multiple sites?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP MRP, PO Distribution NetworkDo you have central planning and purchasing functions?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP MPS/MRP Distribution Network

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV Distribution NetworkHow do you cost and value inventory at each of the sites?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV, OM, PO Distribution NetworkDo you ship products between sites?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV, OM, PO Distribution NetworkDo you drop-ship from your remote sites to customers?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP NS Distribution NetworkDo you consolidate customer shipments?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP NS Distribution NetworkDo you ship from a main finished goods site?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP NS Distribution NetworkDo you track on-time deliveries at each site?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV, OM, PODo you use an internal requisition system?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV, OM, PODo you use sales orders to ship against warehouse purchase orders?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP OM

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INVDo you use a min-max inventory replenishment system?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRPDo you use DRP Replenishment orders?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP NS

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP MPS Material Planning

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV, PO Material PlanningWhat is the average lead-time from requisition to delivery?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV, PO Material PlanningHow many replenishment orders do you request at peak periods?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP MPS Material PlanningHow many items do you forecast replenishment demand for per period?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL MaintenanceHow do you maintain your Distribution Planning data?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL MaintenanceHow do you audit your Distribution Planning data?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Operations



(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Reporting




Do you automatically generate and confirm released workorders and purchase orders?



Do shortages play a major role in scheduling and launching work orders? Do you 'kit short' shop orders?


Do you need delivery dates quoted real time? Do you use available to promise routines?

Do you have warehouses and manufacturing organizations in different geographic locations?

BOM, INV, MRP, OE, WIP

Do you manufacture or perform any value-added functions at your remote sites?

Do you differentiate service locations from warehouse and manufacturing sites?

Do you have a central engineering design center that supports multiple sites?

Do you have central purchasing contract negotiations, but decentralized purchasing functions?

Inter-warehouse Fulfillment



Do you differentiate shipments to and from your warehouses from shipments to outside customers?


MPS/MRP, Supply Chain



Do you use EDI technology to see demand from remote sites? The Internet?

How does each site or region record demand? Forecast, Customer Orders, interfaced requirements from other sites?

Which operations/processes do you want to streamline for Distribution Planning?

Which operations/processes do you want to eliminate for Distribution Planning?

Are there any time-intensive Distribution Planning operations/processes that need to be addressed?

Do you provide a "key" of content/information somewhere on the Distribution Planning report?

What Distribution Planning reports are grouped together on a regular basis and printed in one print run?

E1





(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL ReportingWho receives a copy of the Distribution Planning reports?


(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL ReportingHow do you update a Distribution Planning report’s distribution list?







(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL ReportingDo the separate business units run their own Distribution Planning reports?



(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Security


(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL SecurityWill there need to be terminal security for Distribution Planning?

(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL SecurityDo you run security reports on a regular basis for Distribution Planning?



(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities APS, CRP, SCP ProcessDo you plan to infinite capacity?

(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities APS ProcessDo you need to plan with finite capacity constraints?

(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities APS, CRP, SCP ProcessDo you plan to infinite material?

(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities APS ProcessDo you need to plan with finite material constraints?

(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities APS Process

(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities APS, SCP ProcessDo you need to run alternative plan simulations?

(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities MRP Capacity PlanningDo you level load your production lines? How?

(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities MRP Capacity PlanningAre make/buy decisions impacted by capacity?

(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities MRP Capacity PlanningDo you run capacity simulations?

(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities MRP Capacity Planning

(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities MRP Capacity PlanningDo you share resources between Departments work centers.

(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials MPS ForecastingHow do demand forecasts feed master scheduling?

(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials MRP PlanningDo you use MRP plans to negotiate Supplier prices?

(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials MRP PlanningDo you distribute MRP plans for supplier consigned inventory?

(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials MRP, WIP PlanningHow do you schedule production?

(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials Not module specific Reporting





What is the criteria for determining who should receive a copy of any Distribution Planning report?

Is the process to update a Distribution Planning report’s distribution list documented?

How long does it take to update a Distribution Planning report’s distribution list?

How long should it take to update a Distribution Planning report’s distribution list?

Who performs the tasks associated with updating a Distribution Planning report’s distribution list?

Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Distribution Planning reports?

Do some of these Distribution Planning reports belong in report sets? Always being run together?

What type of printers do you run Distribution Planning reports (including checks, purchase orders etc.) on? Where are they located?

Do you run Distribution Planning reports for different companies or cost centers?

Do you have security requirements on who can enter data for Distribution Planning? (e.g. by company? by cost center?)

Do you have security reports on who can run Distribution Planning reports? (by company, by cost center etc.)

Do you have documentation on your current system security requirements for Distribution Planning?

Map each GL user to a menu structure. Will any new ones need to be created for Distribution Planning?

Do you need to plan with optimizations that meet company objectives? What objectives? (Turns, Profit, Utilization?)

How often do you review capacity requirement? (Hourly, Daily, Weekly, Quarterly etc.)

What are your Master Scheduling reporting requirements with respect to summary or detail formats? Obtain report listing.

What reports do you currently generate to meet your Master Scheduling reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.

Are there any Master Scheduling reporting requirement that your current set of reports does not meet?

Are Master Scheduling reports standard across multiple Sets of Books, for example, subsidiaries?

Are Master Scheduling reports standard across multiple levels within a Set of Books, i e., divisions?

E1








(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials Not module specific ReportingWho receives a copy of the Master Scheduling reports?





(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials MRP Planning

(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials MRP, WIP PlanningWhat kind of on-line planning tool do you use?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters ProcessDo you plan to generate a Master Production Schedule?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters APS, SCP Process

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters APS, SCP Process

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters APS, CRP, SCP ProcessDo you plan to generate Rough Cut Capacity Plans?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters APS, SCP ProcessDo you plan to generate the RCCP simultaneously with the MPS?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MRP Planning




(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MPS/MRP Planning

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MPS/MRP Planning

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters PlanningDo you plan Discrete production?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters PlanningDo you plan Repetitive production?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters PlanningDo you plan Process production?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters PlanningDo you plan Flow Lines production?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters PlanningDo you plan Assemble to Order production?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MPS PlanningHow often do you generate a master schedule or material plan?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MRP PlanningWhat is your typical planning horizon?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MRP PlanningDo you run material plan simulations?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MRP, WIP PlanningDo you have to schedule tooling requirements?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MRP PlanningDo you plan for preventive maintenance?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MRP PlanningDo you plan periodic maintenance of Machine resources.

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific ReportingHow do you update a Master Scheduling report’s distribution list?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific Reporting




What account codes and/or descriptions are required on Master Scheduling reports?

Do you provide a "key" of content/information somewhere on the Master Scheduling report?

What Master Scheduling reports are grouped together on a regular basis and printed in one print run?

What is the criteria for determining who should receive a copy of any Master Scheduling report?

How long does it take to update a Master Scheduling report’s distribution list?

Do some of these Master Scheduling reports belong in report sets? Always being run together?

What type of printers do you run Master Scheduling reports (including checks, purchase orders etc.) on? Where are they located?

Do you have separate planning/scheduling groups? Do you have planner/ buyers?

APS, SCP, MPS/MRP

Do you plan to generate a Master Production Schedule for each manufacturing plant or a global MPS?

Do you plan to generate a Material Requirements Plan for each manufacturing plant or a global MRP?

Do you need to create a holistic optimization plan based on a single data model that creates one plan from strategic supply chain planning down to detailed factory floor scheduling?

Do you need integrated performance management based on inventory turns?

Do you need Distributed planning? i.e. the planning engine is on a separate server capable of consolidating the data from multiple transaction systems.

Do you use Net Change Planning? Net Change planning will only replan those items that have received transactions or definition changes.

Would you like the MPS/MRP or DRP to automatically source a planned order?

Do you need the MPS/MRP or DRP to back off intransit lead times, in addition to replenishment lead times when suggesting a release date?

APS, SCP, MPS/MRP

APS, SCP, MPS/MRP

APS, SCP, MPS/MRP

APS, SCP, MPS/MRP

APS, SCP, MPS/MRP

Is the process to update a Master Scheduling report’s distribution list documented?

How long should it take to update a Master Scheduling report’s distribution list?

Who performs the tasks associated with updating a Master Scheduling report’s distribution list?

Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Master Scheduling reports?

E1





(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters ALL ReportingDo the separate business units run their own Master Scheduling reports?


(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific Security


(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific SecurityWill there need to be terminal security for Master Scheduling?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific SecurityDo you run security reports on a regular basis for Master Scheduling?



(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters PJM, SCP ProcessDo you need to identify a specific MPS for a specific project?

(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters PJM, SCP ProcessDo you need to identify a specific MRP for a specific project?

(PR) Procurement Accounts Payable Make Payments APHow long do you do check reconciliation?

(PR) Procurement Accounts Payable Make Payments AP

(PR) Procurement Accounts Payable Make Payments APIs there a requirement to do on-line bank reconciliation's?

(PR) Procurement Accounts Payable Make Payments AP Disbursement



(PR) Procurement Accounts Payable Make Payments AP Disbursement How are your current payment terms structured?(PR) Procurement Accounts Payable Make Payments AP Disbursement Do you use percent due or amount due with payment terms?





(PR) Procurement Accounts Payable Make Payments AP Disbursement How many different AP sites issue checks for suppliers?(PR) Procurement Accounts Payable Make Payments AP Disbursement How many checks do you write/produce per period?(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to use Computer Generated checks? (PR) Procurement Accounts Payable Make Payments AP Disbursement What is your process to cancel checks?(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to use Electronic Funds Transfer?(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to use Wire Transfers?(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Automatic Payments?


(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Partial Payments? (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Pre-Payments?(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Recurring Payments?

(PR) Procurement Accounts Payable Make Payments AP DisbursementIs there a requirement to process immediately available ‘Quick Checks’?

(PR) Procurement Accounts Payable Make Payments AP Disbursement What is the current procedure for vendor advances?

(PR) Procurement Accounts Payable Make Payments AP DisbursementHow are vendor advances reconciled when the vendor invoice is submitted?


(PR) Procurement Accounts Payable Make Payments AP DisbursementWhat is your current payment cycle? (How often do you print checks?)




(PR) Procurement Accounts Payable Make Payments AP Disbursement Do check payments have to be approved before they are run?(PR) Procurement Accounts Payable Make Payments AP Disbursement Do you have a minimum or maximum payment amount per check? (PR) Procurement Accounts Payable Make Payments AP Disbursement Do you have a minimum or maximum payment amount per run?(PR) Procurement Accounts Payable Make Payments AP Disbursement What is the current check layout for computer generated checks?(PR) Procurement Accounts Payable Make Payments AP Disbursement How many formats do you have? Provide samples.

(PR) Procurement Accounts Payable Make Payments AP DisbursementDo you print the check number on the check/remittance or is it pre-printed?

(PR) Procurement Accounts Payable Make Payments AP Disbursement Should a remittance advice note be produced, and when?(PR) Procurement Accounts Payable Make Payments AP Disbursement How should an overflow situation be handled?(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there any special sequencing of checks when printing?

Do you run Master Scheduling reports for different companies or cost centers?

Do you have security requirements on who can enter data for Master Scheduling? (e.g. by company? by cost center?)

Do you have security reports on who can run Master Scheduling reports? (by company, by cost center etc.)

Do you have documentation on your current system security requirements for Master Scheduling?

Map each GL user to a menu structure. Will any new ones need to be created for Master Scheduling?


Check ReconciliationDo you get a tape from the bank for check reconciliation? If yes, who can provide us with the format of the bank tape's data?


Is there a requirement to support multiple domestic bank accounts? How many and where?

Is there a requirement to support foreign currency bank accounts? How many and where

What disbursement (document) types are currently processed through these bank accounts?

Are payment due dates calculated based on a specific day of the month or on a number of days from the payment terms date?

Is there a provision for discounts within the current payment terms? Describe the discounts currently available, and those needed additionally for the future.



Is there a requirement to process Manual Payments? If so, is a separate bank account used?

Do you have, or do you require, a priority system for payments? Describe its use.


Are all invoices paid in local currency and what currency is used? If not local, list the foreign currencies used.

Will there be a requirement to use multiple currencies in the future? List the foreign currencies expected.

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a dedicated printer or print tray for checks? (PR) Procurement Accounts Payable Make Payments AP Disbursement What type of printer(s) is used for checks? List location(s)


(PR) Procurement Accounts Payable Make Payments AP Disbursement Where are the pre-printed checks stored?


(PR) Procurement Accounts Payable Make Payments AP Disbursement What is the policy/procedure for handling stop payments?



(PR) Procurement Accounts Payable Manage Receive Goods PO Multi-Org



(PR) Procurement Accounts Payable not identified AP Disbursement

(PR) Procurement Accounts Payable not identified AR, GL DisbursementHow do you record taxes within the GL (number of accounts, type)?

(PR) Procurement Accounts Payable not identified Not module specific Security

(PR) Procurement Accounts Payable not identified Not module specific Validation

(PR) Procurement Accounts Payable not identified Not module specific Maintenance

(PR) Procurement Accounts Payable not identified Not module specific Maintenance

(PR) Procurement Accounts Payable not identified Not module specific Other




(PR) Procurement Accounts Payable not identified AP, PO Security


(PR) Procurement Accounts Payable not identified Not module specific SecurityWill there need to be terminal security for Invoice and Disbursement?





(PR) Procurement Accounts Payable not identified AP Other What other audit requirements are needed?


(PR) Procurement Accounts Payable not identified PO Security


(PR) Procurement Accounts Payable not identified Not module specific SecurityWill there need to be terminal security for Employee Expense?



What period types would be used for these reports, e.g. weekly, monthly or quarterly?

Is there a requirement to restrict the access to the check printing function? What position or function has this authority?

What is the policy/procedure for handling void payments if they have been recorded?

What is the policy/procedure for handling void payments if they have not been recorded?

Do you produce INTRASTAT reports for the declaration of imports and exports involving the Intra-EU movement statistics of items. If so, attach sample.

Do you produce EXTRASTAT reports for the declaration of imports and exports involving the movement statistics of items for countries outside the EU. If so, attach sample.

Do you produce INTRASTAT/EXTRASTAT reports reporting the movement statistics of items with 'Country of Origin'. If so, attach sample.

What are the requirements for reporting tax payments (e.g. company, rate or tax authority)?

Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Procurement?

Do you review requirements for validation rules, allowing certain Procurement accounts to be valid with only certain other values.

How do you maintain your Invoice and Disbursement data (who enters, who reviews, etc.)? Who does the maintenance?

How do you audit your Invoice and Disbursement data (e.g., matching, matching tolerances, etc.) and by whom?

What operations/processes (e.g., matching, match error resolution, etc.) do you want to streamline for Invoice and Disbursement?

What operations/processes (e.g., manual matching, etc.) do you want to eliminate for Invoice and Disbursement?

Are there any time-intensive Invoice and Disbursement operations/processes that need to be addressed?

Do you have security restrictions on who can enter/maintain data for Invoice and Disbursement? (e.g., by company, by cost center, by position) Please describe restrictions.

Do you have security restrictions on who can process certain functions (e.g., print checks, void checks, etc.) for Invoice and Disbursement? (e.g., by company, by cost center, by position) Please describe restrictions.

Do you have security reports on who can run Invoice and Disbursement reports (by company, by cost center, by position)? Describe process and who runs reports.

Do you run security reports on a regular basis for Invoice and Disbursement? Describe process and who runs reports.

Do you have documentation on your current system security requirements for Invoice and Disbursement? Please provide copy.

Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Invoice and Disbursement?

Do you review requirements for validation rules, allowing certain Invoice and Disbursement accounts to be valid with only certain other values?

Do you have security requirements on who can enter/maintain data for Employee Expense (e.g., by company, by cost center, by position)?

Do you have security restrictions on who can process certain functions (e.g., print checks, void checks, etc.) for Employee Expense? (e.g., by company, by cost center, by position) Please describe restrictions.

Do you have security reports on who can run Employee Expense reports (by company, by cost center, by position)? Describe process and who runs reports.

Do you have documentation on your current system security requirements for Employee Expense? Please provide copy.

Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Employee Expense?

E1






(PR) Procurement Accounts Payable Receive Supplier Invoicing AP, PO Matching & ApprovalDo you match your AP invoice with the PO?

(PR) Procurement Accounts Payable Receive Supplier Invoicing AP, PO Matching & Approval

(PR) Procurement Accounts Payable Receive Supplier Invoicing AP, FA, PO Matching & Approval

(PR) Procurement Accounts Payable Receive Supplier Invoicing INV, PO Matching & ApprovalDo you match your receipts with the PO's?

(PR) Procurement Accounts Payable Receive Supplier Invoicing GL, PO Matching & ApprovalDo you require 2, 3 or 4 way matching? Please specify which one.

(PR) Procurement Accounts Payable Receive Supplier Invoicing AP, PO Purchase Orders

(PR) Procurement Accounts Payable Receive Supplier Invoicing AP, PO Purchase Orders

(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Do you require batch control to manage invoice entry?(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Who enters invoices and how often?(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Do you receive invoices at a central location?

(PR) Procurement Accounts Payable Receive Supplier Invoicing AP InvoicingHow do you physically store invoices once entered into the computer?

(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing

(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing How many invoices per period do you enter?



(PR) Procurement Accounts Payable Receive Supplier Invoicing AR, GL Invoicing How many liability accounts do you use and what are they?


(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Are these recurring expenses for fixed or varying amounts?

(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & ApprovalWill some invoices never have purchase orders?

(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & ApprovalShould invoices be matched completely, partially or both?

(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & Approval





(PR) Procurement Accounts Payable Receive Supplier Invoicing PO Matching & Approval

(PR) Procurement Accounts Payable Receive Supplier Invoicing PO Matching & Approval

(PR) Procurement Accounts Payable Receive Supplier Invoicing AP, PO, SSP Matching & ApprovalHow do you reconcile the purchases made with procurement cards?

(PR) Procurement not identified not identified Not module specific Other



(PR) Procurement not identified not identified Not module specific SecurityWill there need to be terminal security for Procurement?

(PR) Procurement not identified not identified INV, PO Purchase Orders

(PR) Procurement not identified not identified INV, MRP, PO Purchase OrdersIf purchasing is decentralized, how many plants or locations do purchasing?

(PR) Procurement not identified not identified AP, PO Vendors Do you have single or multiple bill-to locations?(PR) Procurement not identified not identified INV, PO Vendors Do you have single or multiple ship-to locations?

(PR) Procurement not identified not identified INV, MRP, PO Purchase Orders

(PR) Procurement not identified not identified PO Multi-Language

(PR) Procurement not identified not identified PO Multi-Language

Do you review requirements for validation rules, allowing certain Employee Expense accounts to be valid with only certain other values.

How do you match AP invoice data with PO data? What types of data and tolerances?

How do you match vendor information to your fixed assets systems when purchasing assets?

Are there payment terms, not defined in Accounts Payable, that need to be defined for Purchasing to order goods/services?

Will tax names and rates, currently defined in current systems' Accounts Payable, have to be revised in any way? How?

Are invoices billed to distinct companies, cost centers or other? Please describe.

Describe the security requirements on who can enter key AP processing data (invoice processing, payment processing, check processing)? Include what positions are involved and how?

How are invoices identified (numbered)? vendor’s invoice number, date, next allocated number?

What frequently used (recurring) expense distributions are used within your current system (e.g. rent or telephone payments)? Please list.

Do you currently have any tolerance levels for matching such as Price Tolerance, Quantity Ordered Tolerance, Quantity Received Tolerance, Tax Tolerance? Please specify those levels used and their limits.

Would you like to approve your vendor invoices on-line, by batch or have both options?

What is the internal approval process for a vendor invoice in your organization at present?

Are there situations where a vendor invoice needs to be placed on hold and then manually released? Describe the situations and the approval process to release the hold.

Where an invoice needs to be placed on hold and then manually released, can these invoices be "posted" to the General Ledger? If not, please specify.

Do you directly associate (match) invoice distributions to receipt lines rather than through the PO?

Do you have receipts that must have currency exchange rates captured as of the date of receipt and associated with that receipt?

What operations/processes (e.g., sourcing, requisitions, etc.) do you want to streamline for Procurement?

What operations/processes (e.g., manual requisitions, etc.) do you want to eliminate for Procurement?

Are there any requested Procurement operations/ processes (e.g., on-line requisitioning, etc.) that need to be added?

Is purchasing centralized or decentralized in your organization and is this the strategy for the new system?

If purchasing is decentralized, how many operating units are required to support purchasing security requirements.

What date format is used by your current system's users and is this sufficient for your needs (e.g., 01-DEC-2000, 01-DEZ-2000, etc.)?

What currency format is used by your current system's users and is this sufficient for your needs (e.g., 1,000,000.00 for US dollar, 1.000.000,00 for Germany, etc.)?

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions(PR) Procurement Ordering Manage Purchase Cards PO, SSP Purchase Orders Do you procurement cards issued to users in place of some PO's?(PR) Procurement Ordering Manage Purchase Cards PO, SSP Purchase Orders How do you manage the issue and tracking of procurement cards?

(PR) Procurement Ordering Manage Requisitions PO Buyers

(PR) Procurement Ordering Manage Requisitions PO Buyers

(PR) Procurement Ordering Manage Requisitions PO Requisitions How do you select vendors to fill requisitions and place PO's?

(PR) Procurement Ordering Manage Requisitions PO Requisitions

(PR) Procurement Ordering Manage Requisitions INV, PO Requisitions Are requisitions automated or manual? Describe and attach sample.(PR) Procurement Ordering Manage Requisitions INV, PO Requisitions How are requisitions issued?(PR) Procurement Ordering Manage Requisitions PO Requisitions What is the approval process for requisitions?(PR) Procurement Ordering Manage Requisitions PO Requisitions Who can approve requisitions (e.g., the requesters, manager, etc.)?



(PR) Procurement Ordering Manage Requisitions PO Requisitions What is the resubmittal/approval process for rejected requisitions?

(PR) Procurement Ordering Manage Requisitions INV, PO Requisitions

(PR) Procurement Ordering Manage Requisitions INV Requisitions

(PR) Procurement Ordering Manage Requisitions INV, PO Requisitions

(PR) Procurement Ordering Manage Requisitions PO Requisitions Are requisitions combined for purchase order creation and how?


(PR) Procurement Ordering Manage Requisitions PO Requisitions Do you automatically or manually generate requisition numbers?



(PR) Procurement Ordering Manage Requisitions PO Requisitions What goods or services do you order regularly?

(PR) Procurement Ordering Manage Requisitions PO Purchase Orders


(PR) Procurement Ordering not identified AP, PO BuyersWho are your buyers? How many are there? Where are they located?

(PR) Procurement Ordering not identified PO Buyers

(PR) Procurement Ordering not identified PO Buyers What is the approval process for each buyer?(PR) Procurement Ordering not identified PO Buyers What are the purchasing limits for each buyer?


(PR) Procurement Ordering not identified PO Buyers Is a buyer required to purchase from a requested vendor?


(PR) Procurement Ordering not identified PO Purchase Orders

(PR) Procurement Ordering not identified PO Purchase Orders

(PR) Procurement Ordering Place Purchase Order PO Purchase Order

(PR) Procurement Ordering Place Purchase Order PO Purchase Orders How do you define each purchase order type?

(PR) Procurement Ordering Place Purchase Order PO Purchase Orders

(PR) Procurement Ordering Place Purchase Order PO Purchase Orders How many purchase orders do you issue monthly?

(PR) Procurement Ordering Place Purchase Order PO Purchase OrdersOn the average, how many ordered items (lines ordered) are on a PO?

(PR) Procurement Ordering Place Purchase Order PO Purchase Orders At maximum, how many ordered items (lines ordered) are on a PO?(PR) Procurement Ordering Place Purchase Order PO Purchase Orders What is the approval process for purchase orders?


(PR) Procurement Ordering Place Purchase Order PO Purchase Orders Do you modify existing purchase orders? Describe process.

(PR) Procurement Ordering Place Purchase Order INV, PO Purchase Orders

(PR) Procurement Ordering Place Purchase Order INV, MRP, PO Purchase OrdersWhat percentage of purchased parts are intended for manufacturing use?


(PR) Procurement Ordering Place Purchase Order INV, MRP, PO Purchase Orders

(PR) Procurement Ordering Place Purchase Order NS Purchase Orders

(PR) Procurement Ordering Place Purchase Order NS Purchase Orders

Can a buyer modify a PO or requisition without a corresponding change request/authorization from the requisitioner?

How does a buyer communicate a modified PO or requisition if no change request/authorization from the requisitioner is needed?

Does your procurement system utilize/issue requisitions? If so, please describe how used.

What criteria (e.g., value, commodity, plant, budget, other) is used for approval of requisitions?

Does the requisition generation/approval process change by item type (e.g., by direct inventory materials, expensed materials, etc.)? Describe processes.

Are requisitions entered in a central location or do they come from multiple locations?

Do you import requisitions and from what source (outside systems, an MRP, an inventory system)? If so, please describe process to import them ?

How do you identify items when requisitioning (by your item number, vendor part number, part number revision level, description, etc.)?

Are vendors and prices always entered on the requisition or are they not required? Describe.

Do you order some items frequently enough to justify using express requisitions?

Can any employee potentially submit a requisition and/or PO? If not, what type of employees can do so? What percent of your employee base does this include?

Are contracts on projects going to be used? If so, will they be associated with a line item on a requisition or purchase order?

Do you allow requisitions created by MRP to 'self-approve' and be ready for PO release?

Are your buyers assigned to certain vendors, commodities, or items? Please provide list os assignments.

Does the buyer merge requisitions together for a single order? Describe process.

Do you use expediters and how do you use them? Please list current/expected expediters.

Are products purchased by one legal entity on behalf of another legal entity?

Are purchase orders created from requisitions generated in other businesses? Describe how this is currently done.

What types of purchase orders do you use (e.g., Standard, Blanket, Contract, etc.) and for what purpose?

Who (by position or name) has access to defining each type of purchase order?

How many different formats do you have for printed purchase orders? Provide samples.

Do you use unit of measure conversion for PO’s? If so, which ones (provide list)?

What percentage of purchased parts are intended for non-manufacturing use?

What is the current process of creating a new purchase order for manufacturing use? (direct material)

Are MRP planned purchase orders automatically assigned to a specific vendor? If so, based on what criteria?

Are MRP planned purchase orders automatically assigned to an existing master or blanket order? If so, based on what criteria?

E1





(PR) Procurement Ordering Place Purchase Order AR, GL, PO Purchase Orders

(PR) Procurement Ordering Place Purchase Order PO Purchase Orders Do you create purchase orders from on-line requisitions?(PR) Procurement Ordering Place Purchase Order PO Purchase Orders How do you control modifications to your purchase orders?




(PR) Procurement Ordering Place Purchase Order PO Multi-Language

(PR) Procurement Ordering Process Expense Reports Not module specific Maintenance

(PR) Procurement Ordering Process Expense Reports Not module specific Maintenance

(PR) Procurement Ordering Process Expense Reports Not module specific Other



(PR) Procurement Ordering Process Expense Reports AP Employees

(PR) Procurement Ordering Process Expense Reports AP Employees Is there a standard employee expense claim form? Provide sample.

(PR) Procurement Ordering Process Expense Reports AP EmployeesWhat is the current process to generate expense payments to employees?

(PR) Procurement Ordering Process Expense Reports AP Employees How frequently are employee expense claims processed?



(PR) Procurement Ordering Process Expense Reports AP Employees What is the current procedure for employee advances? (PR) Procurement Ordering Process Expense Reports AP Employees How are these reconciled when the expense claim is submitted?(PR) Procurement Ordering Process Expense Reports AP Employees Do your employees have company credit cards?

(PR) Procurement Ordering Process Expense Reports AP EmployeesHow are company credit cards managed (issued, audited, reconciled, etc.)?

(PR) Procurement Receiving and Inspection Manage Inspect Goods PO Inspection

(PR) Procurement Sourcing Manage Bid and Proposal PO RFP

(PR) Procurement Sourcing Manage Bid and Proposal PO RFPHow does your company monitor the Win/Loss rate in the RFP process?




(PR) Procurement Sourcing Manage Requisitions PO RFQ What paperwork is involved to submit a requisition?

(PR) Procurement Sourcing Manage Requisitions PO Purchase Orders

(PR) Procurement Sourcing not identified PO Purchase Orders How do you decide who to buy from?(PR) Procurement Sourcing not identified PO Purchase Orders Do you take advantage of discounts or price breaks?

(PR) Procurement Sourcing not identified PO Purchase Orders

(PR) Procurement Sourcing not identified INV, PO, WIP Purchase Orders How do you manage subcontracting?

(PR) Procurement Sourcing not identified INV, PO Purchase Orders

(PR) Procurement Sourcing not identified GL, PO Purchase Orders

(PR) Procurement Sourcing not identified INV, PO Purchase Orders Do you override the item description on a requisition or PO? How?

(PR) Procurement Sourcing not identified PO Purchase OrdersDo you enter purchase orders for items that do not require "receipting"?

(PR) Procurement Sourcing not identified AP, PO Purchase Orders

(PR) Procurement Sourcing not identified AP, PO Purchase Orders

(PR) Procurement Sourcing Obtain Bids & Quotations PO Purchase Orders

(PR) Procurement Sourcing Obtain Bids & Quotations AP, PO Purchase Orders

(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you use request for quotations/bids?

Do you update or change the accounting distribution information for line items in your purchase orders?

Do you close purchase orders before they have been actually received & invoiced? Describe.

Do you attach text (e.g., quality or material specifications, etc.) to your purchase order? How much text is required (provide worst case sample)?

Do you automatically (by system) or manually generate purchase order numbers?

Do you print supplier documents (e.g., RFQ's, PO's, etc.) in the language of the supplier? If so, please provide samples of each language supported.

How do you maintain your Employee Expense data (e.g., expense reports submitted, rejected, etc.) and by whom?

How do you audit your Employee Expense data (e.g., expense report vs. payment, etc.) and by whom?

What operations/processes (e.g., on-live vs. paper submissions, etc.) do you want to streamline for Employee Expense?

What operations/processes (e.g., manual reviews, paperwork matching, etc.) do you want to eliminate for Employee Expense?

Are there any time-intensive Employee Expense operations/processes that need to be addressed?

What requirement is there to process employee expense reports? Please describe.

How many employee expense claims are processed per the frequency used above?

Are these expense claims assigned a special pay priority (e.g., high or low, before/after other vendor payments)>

What document is used to transfer inventory from MRB to a warehouse location?

Does your company respond to Request for Proposals (RFPs) to obtain work? If so - please describe how this process works - please highlight any pertinent flags, statuses, etc.

How does your company monitor Proposal Cost Recovery in the RFP process?

How does your company monitor industries and market sectors in the RFP process?

How does your company monitor customers or customer types in the RFP process?

Will different businesses need to be supplied with (share purchase volumes for) the same items? What businesses and what items/commodities?

What do you do when you want to stop purchasing from a particular vendor?

Are procurement items ordered (requisition/PO) according to commodity class codes? What are the processes and logic for their use?

Are foreign currency conversions used? If so, how are exchange rates updated?

Do you require that purchase orders being sent to Vendors that are on hold in Accounts Payable be stopped? If so, how is this currently done?

Are there non-payment vendor sites, not defined in Accounts Payable, that need to be defined for Purchasing to order goods/services? Please describe and provide list of samples.

How are RFQs presently managed with respect to creation, transmittal, receipt/analysis and approval?

Are the non-payment vendor sites, not defined in Accounts Payable, that need to be defined for Purchasing considered "RFQ Only" sites?

E1





(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ




(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ How many RFQ's do you issue per month?(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you obtain quotations from phone, catalogs or by other means?(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you maintain quotations/bids history? How long?(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Are request for quotations/bids (RFQ's) automated?(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you use unit of measure conversion for RFQ’s?(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Are your requisitions or PO's associated with quotations? How?(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you keep track of price breaks on volumes?


(PR) Procurement Supplier Management and Evaluation Manage Supplier Base Not module specific Maintenance

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base Not module specific Maintenance

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base Not module specific Security

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO Security




(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO Buyers

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO Requisitions

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO Requisitions

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP, PO VendorsWhat is the basis for your vendor category breakdown?

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO Vendors

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP, PO VendorsDo you have a single consolidated vendor list?

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP, PO Vendors

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP, PO VendorsHow do you manage vendors with multiple addresses?

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP, PO VendorsDo you have preferred vendors and how do you identify them?

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP, PO VendorsHow do you manage vendor numbering?



(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP, PO VendorsDo you have shared vendors between companies? Provide listing?

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO VendorsHow many vendors do you have?

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP, PO VendorsWhat vendor analysis do you perform?

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO VendorsWhat vendor negotiating tools do you use?

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP, PO VendorsHow are vendors categorized for financial tracking purposes?


(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP OtherDo you track duplicate vendor information within the Payables system?

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP, PO VendorsDo you group vendors for payment purposes and how?

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP Vendors

What is the process for creating a request for quotations/bids from your vendors?

How do you enter/maintain quotations and other quotation information from your vendors?

How do you decide which quotations are available to reference on your purchase orders?

What items to be purchased (e.g., by item, by commodity, by cost level, etc.) require that valid request for quotations be used?

Do you receive notification from your system when a quotation is about to expire? Do you need to?

How do you maintain your Procurement data (current system name, buy cards, etc.) and by whom?

How do you audit your Procurement data (timing, event-driven) and by whom?

Do you have security restrictions on who can enter/maintain data for Procurement (e.g., by company, by cost center, by position)? Please describe restrictions.

Do you have security restrictions on who can process certain functions (e.g., assign item to Auth. Supply List, etc.) for Procurement (e.g., by company, by cost center, by position)? Please describe restrictions.

Do you have security restrictions on who can run Procurement reports (by company, by cost center, by position)?

Do you run security reports on a regular basis for Procurement? Describe process and who runs reports.

Do you have documentation on your current system security requirements for Procurement? Please provide copy.

Is a buyer required to purchase from an approved, or 'certified' vendor? Describe extent of these vendors (number, type, commodity, etc.).

Is there a pre-defined catalog or set of catalogs of items provided to requisitioners that defines the items, costs, and sources eligible to be ordered? If so, please describe the location of the catalog(s).

Is there a pre-defined exchange provided to requisitioners that defines the items, costs, and sources eligible to be ordered? If so, please describe the location of the catalog(s).

Who currently maintains the vendor files (Procurement or Accounts Payable)?

Do you have vendors listed in your files multiple times? Please describe purpose.

Do you put employees as vendors? If not, how do you pay employee expenses?

Do you have a standard naming convention for vendors when the name is like "John Smith"? Is it "Smith John" or "John Smith"?

Do you have a single consolidated vendor list for each legal entity/business or is it consolidated across all entities/businesses?

Do you differentiate vendor sites which can receive payments and sites which cannot receive payments?

E1





(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP Disbursement

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO, Web Suppliers Vendors

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO, Web Suppliers Vendors

(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO, SSP Vendors

(PD) Product DevelopmentDesign Engineering Not identified ENG Change Policy

What is the rate at which you introduce changes?


Do you have a change control board or a configuration control group?


Do you use change requests as well as official change control orders?


Do you retain change control history?


Do you have a document control group?

(PD) Product DevelopmentDesign Engineering Not identified NS Change Policy

How do you get document approvals?

(PD) Product Development

Design Engineering Not identified BOM Change Policy

(PD) Product DevelopmentDesign Engineering Not identified BOM Change Policy


How many people initiate, process and implement ECN’s?


Do you comply with corporate level engineering changes?



(PD) Product DevelopmentDesign Engineering Not identified BOM, ENG Change Policy

(PD) Product DevelopmentDesign Engineering Not identified BOM, ENG Change Policy

Do you design for manufacturability or assembly?

(PD) Product DevelopmentDesign Engineering Not identified BOM Control Rules

Do you follow form - fit - function rules of interchangeability?

(PD) Product DevelopmentDesign Engineering Not identified NS Control Rules

Do you manage engineering changes for configured product offerings?



Do you use up all the material that you plan to obsolete?


What type of effectiveness do you use? (Date, Lot, Serial)

(PD) Product DevelopmentDesign Engineering Not identified ENG, WIP Control Rules

(PD) Product DevelopmentDesign Engineering Not identified ENG Control Rules

Do you differentiate between ECO and ECN, NOR’s, waivers?


Do you create ECO's for items under Kanban control?


If yes, then how do you manage that?

(PD) Product DevelopmentDesign Engineering Not identified BOM, ENG Control Rules

Do you group similar products together into Product Families?

(PD) Product DevelopmentDesign Engineering Not identified BOM, ENG, PA, PJM Control Rules

Do you have a different process for items associated with Projects?

(PD) Product DevelopmentDesign Engineering Not identified BOM, ENG Control Rules

Do you need to do revision tracking for government manufacturing?


(PD) Product DevelopmentDesign Engineering Not identified BOM, WIP Control Rules


Design Engineering Not identified Control Rules

(PD) Product DevelopmentDesign Engineering Not identified ALL Maintenance

How do you maintain your New Product Introduction data?

(PD) Product DevelopmentDesign Engineering Not identified ALL Maintenance

How do you audit your New Product Introduction data?

(PD) Product DevelopmentDesign Engineering Not identified ALL Other



(PD) Product DevelopmentDesign Engineering Not identified ALL Security

Do you have a central registry of vendors that supports more than one business?

Do you provide vendors with access to their order data via the Internet? If not, is this a future need?

How do you enroll/register your vendors to have Internet access to your order data for them?

Do you require vendors to provide you with updates to their current PO's? If not, is this a future need?

How many different kinds of Bills of Material do you maintain? (Manufacturing, Costed, Planned As-Built, As-Designed, As-Sold, Modular, Model, Planning, etc.)

Does ECN Implementation increase the revision number or constitute a different part number for the end product?

What is the typical lead time for implementing ECN’s? This question may depend on type of ECN.

How are engineering changes communicated to manufacturing, distribution, order processing, shipping and other key organizations?

Do you create ECN’s as a result of product failure, customer returns, or purely from research and development? Describe this process.

Do you need to integrate changes in optioned bills of material with sales order changes?

How do you deal with open shop orders when component revisions change?

To what level do you have to track revisions for government (documents or parts)?

Do you build product if obsolete bills of material are required for a production run? (Government build)

BOM, ENG, MRP, PO

If engineering changes require different purchased parts of subassemblies, how does the ECN initiate replacement part of purchase process?

Which operations/processes do you want to streamline for New Product Introduction?

Which operations/processes do you want to eliminate for New Product Introduction?

Are there any time-intensive New Product Introduction operations/processes that need to be addressed?

Do you have security requirements on who can enter data for New Product Introduction? (e.g. by company? by cost center?)

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions(PD) Product Development

Design Engineering Not identified ALL Security


Will there need to be terminal security for New Product Introduction?


Do you run security reports on a regular basis for New Product Introduction?




Design Engineering Not identified ALL Validation

(PD) Product DevelopmentDesign Engineering Not identified COST, ENG Costing

(PD) Product DevelopmentDesign Engineering Not identified COST, ENG, PO Costing

How do you cost the new product?

(PD) Product DevelopmentDesign Engineering Not identified PA, PJM Costing

Do you establish a project for the new product?

(PD) Product DevelopmentDesign Engineering Not identified ENG ECN

Do you have an engineering production line for new products?

(PD) Product DevelopmentDesign Engineering Not identified

How often does your Company introduce new products?

(PD) Product DevelopmentDesign Engineering Not identified OE

How many new products do you introduce over a fiscal year?

(PD) Product DevelopmentDesign Engineering Not identified OE

Do your customers drive the new product introduction?

(PD) Product DevelopmentDesign Engineering Not identified NS

Does your marketing department drive the new product introduction?

(PD) Product DevelopmentDesign Engineering Not identified ENG

(PD) Product DevelopmentDesign Engineering Not identified COST, OE Pricing

How is the price of the product set?


Is the price set independent of the cost of manufacture?


Is the price set only on a competitive basis?

(PD) Product DevelopmentDesign Engineering Not identified ENG, PO Procurement

Do you have a new product procurement procedure?

(PD) Product DevelopmentDesign Engineering Not identified PO Procurement

Do you usually have to buy new tooling for new product introduction?

(PD) Product DevelopmentDesign Engineering Not identified INV, PO, MRP Procurement

(PD) Product DevelopmentDesign Engineering Not identified MPS Procurement

Do your planners buy material based on a build forecast?

(PD) Product DevelopmentDesign Engineering Not identified INV, PO, WIP Procurement

(PD) Product DevelopmentDesign Engineering Not identified WIP Prototype

Do you build prototypes?

(PD) Product DevelopmentDesign Engineering Not identified OE Prototype

Do you sell the prototypes?

(PD) Product DevelopmentDesign Engineering Not identified ENG, WIP Prototype

Do you do any design and prototyping prior to public announcements?

(PD) Product DevelopmentDesign Engineering Not identified WIP Prototype

Who builds prototypes, Production or Engineering?

(PD) Product DevelopmentDesign Engineering Not identified OE Prototype

When do you release the new product to production?

(PD) Product DevelopmentDesign Engineering Not identified WIP Costing

Do you have departments charge their time against these projects?

(PD) Product DevelopmentDesign Engineering Not identified BOM, ENG, WIP ECN

(PD) Product DevelopmentDesign Engineering Not identified ALL Reporting

What business performance statistics do you monitor for Order Placement?

(PD) Product DevelopmentDocument Release Not identified ALL Reporting


Document Release Not identified ALL Reporting







Do you have security reports on who can run New Product Introduction reports? (by company, by cost center etc.)

Do you have documentation on your current system security requirements for New Product Introduction?

Map each GL user to a menu structure. Will any new ones need to be created for New Product Introduction?

Do you review requirements for validation rules, allowing certain New Product Introduction accounts to be valid with only certain other values.

Do you track the cost of a new product introduction separately from you established production costs?

BOM, ENG, INV, OE, WIP

Initiating New Products





Does general technology change in your industry drive new product introduction?

Do you have buyers and planners who work specifically with new product introduction?

Do you allow enough lead-time for the planners and buyers to get in the correct material for the first production run?

How many significant upgrades have you done to your current product over the past three years?

What are your Engineering Change reporting requirements with respect to summary or detail formats? Obtain report listing.

What reports do you currently generate to meet your Engineering Change reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.

Is there any Engineering Change reporting requirement that your current set of reports does not meet?

Are Engineering Change reports standard across multiple Sets of Books, for example, subsidiaries?

Are Engineering Change reports standard across multiple levels within a Set of Books, i e., divisions?

What account codes and/or descriptions are required on Engineering Change reports?

Do you provide a "key" of content/information somewhere on the Engineering Change report?

What Engineering Change reports are grouped together on a regular basis and printed in one print run?

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions(PD) Product Development

Document Release Not identified ALL ReportingWho receives a copy of the Engineering Change reports?



How do you update a Engineering Change report’s distribution list?








Do the separate business units run their own Engineering Change reports?


Document Release Not identified ALL Reporting


(PD) Product DevelopmentDocument Release Not identified ALL Security



Will there need to be terminal security for Engineering Change?


Do you run security reports on a regular basis for Engineering Change?




Document Release Not identified ALL Validation

(PD) Product DevelopmentProduct Maintenance Not identified ALL Maintenance

How do you maintain your Engineering Change data?

(PD) Product DevelopmentProduct Maintenance Not identified ALL Maintenance

How do you audit your Engineering Change data?

(PD) Product DevelopmentProduct Maintenance Not identified ALL Other



(PD) Product DevelopmentProduct Maintenance Not identified ALL Reporting

(PD) Product DevelopmentProduct Maintenance Not identified ALL Reporting

(PD) Product DevelopmentProduct Prototype Validation Manage Product Data NS Cost

How do you cost parts and labor for returned goods repairs?

(PD) Product DevelopmentProduct Prototype Validation Manage Product Data NS Cost


Product Prototype Validation Manage Product Data COST, WIP Cost

Quality Management Corporate Quality Plan Manage Quality Plan Other



Quality Management Corporate Quality Plan Not identified MaintenanceWhat Quality Management data do you maintain and how is it maintained?

Quality Management Corporate Quality Plan Not identified MaintenanceHow do you audit your Quality Management data?

Quality Management Corporate Quality Plan Not identified QA ALL



Quality Management Corporate Quality Plan Not identified QA ALL What is/are the key output(s) of the Quality Management process?

Quality Management Corporate Quality Plan Not identified ALL

What is the criteria for determining who should receive a copy of any Engineering Change report?

Is the process to update a Engineering Change report’s distribution list documented?

How long does it take to update a Engineering Change report’s distribution list?

How long should it take to update a Engineering Change report’s distribution list?

Who performs the tasks associated with updating a Engineering Change report’s distribution list?

Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Engineering Change reports?

Do some of these Engineering Change reports belong in report sets? Always being run together?

What type of printers do you run Engineering Change reports (including checks, purchase orders etc.) on? Where are they located?

Do you run Engineering Change reports for different companies or cost centers?

Do you have security requirements on who can enter data for Engineering Change? (e.g. by company? by cost center?)

Do you have security reports on who can run Engineering Change reports? (by company, by cost center etc.)

Do you have documentation on your current system security requirements for Engineering Change?

Map each GL user to a menu structure. Will any new ones need to be created for Engineering Change?

Do you review requirements for validation rules, allowing certain Engineering Change accounts to be valid with only certain other values.

Which operations/processes do you want to streamline for Engineering Change?

Which operations/processes do you want to eliminate for Engineering Change?

Are there any time-intensive Engineering Change operations/processes that need to be addressed?

What business performance statistics do you monitor for Engineering Change?

What are your Engineering Change reporting requirements with respect to functional vs. foreign currencies?

Do you estimate the costs of repairs prior to the actual repair process? If so - please describe the estimation process.

Do you track the actual repair cost to the estimate? if so - please describe the tracking process and what information or tools are used.

NOT MODULE SPECIFIC

What operations/processes (e.g., receiving inspection, SPC data logging, etc.) do you want to streamline for Quality Management?

NOT MODULE SPECIFIC

What operations/processes (e.g., incoming WIP inspection, etc.) do you want to eliminate for Quality Management?

NOT MODULE SPECIFIC

What time-intensive Quality Management operations/processes need to be addressed?

PO, QA, SERVICE, WIP


Does a current process baseline already exist for the Quality Management processes? If so, please provide copy.

Do Quality Management policies, procedures and work instructions exist? If so, please provide sample.

What group/organization is the primary customer for this Quality Management process? Secondary customer(s)?


What request or event launches the Quality Management processes? Please provide listing.

E1









Quality Management Corporate Quality Plan Not identified ALLWhat are the key decisions that drive the process?


Quality Management Corporate Quality Plan Not identified ALLWhat are the policies that govern how the process will function?

Quality Management Corporate Quality Plan Not identified ALLWhat are the constraints that limit or control the process?

Quality Management Corporate Quality Plan Not identified ALLDo standards exist for process steps?


Quality Management Corporate Quality Plan Not identified QA ALL What is the primary information captured and used?

Quality Management Corporate Quality Plan Not identified ALLWhat is the source of each set of key information?

Quality Management Corporate Quality Plan Not identified ALLWhat are the data capture methods?

Quality Management Corporate Quality Plan Not identified QA ALL Does a schematic exist that depicts all storage points for material?

Quality Management Corporate Quality Plan Not identified QA ALLDoes a schematic exist that depicts all storage points for information?

Quality Management Corporate Quality Plan Not identified ALLWhat types of security and controls are used regarding key information?

Quality Management Corporate Quality Plan Not identified ALLHow is data entry audited?

Quality Management Corporate Quality Plan Not identified QA ALLWhat are the activity drivers and how are they measured and valued?

Quality Management Corporate Quality Plan Not identified ALLWhere are the process bottlenecks?

Quality Management Corporate Quality Plan Not identified ALLWhat are representative transaction volumes for key process steps?

Quality Management Corporate Quality Plan Not identified ALLWhat are the drivers of transaction volume surge and peak loads?

Quality Management Corporate Quality Plan Not identified ALLHow stable is the transaction throughput?

Quality Management Corporate Quality Plan Not identified ALLWhat are the opportunities for improving the process?

Quality Management Corporate Quality Plan Not identified ALLWhere are the current weak areas?

Quality Management Corporate Quality Plan Not identified ALLWhat are the redundancies (particularly data entry)?



Quality Management Corporate Quality Plan Not identified



Quality Management Corporate Quality Plan Not identified QA

Quality Management Corporate Quality Plan Not identified Return MaterialAre field info (like returns) incorporated?

Quality Management Corporate Quality Plan Not identified Return MaterialWhat is the linkage between service systems, RMA’s and serialized items?

Quality Management Corporate Quality Plan Not identified Return MaterialWill you accept obsolete products for return?

Quality Management Corporate Quality Plan Not identified AP, QA Adjust Accounts Do you automatically take credit for returned goods in payables?



Quality Management Corporate Quality Plan Not identified QA Specifications Do you maintain Specifications by Item & Operation?Quality Management Corporate Quality Plan Not identified QA Specifications Do you maintain Specifications by input characteristic?

Quality Management Corporate Quality Plan Not identified QA Specifications


How does the customer recognize that the process has been completed (e.g., reports, alerts, etc.)?

NOT MODULE SPECIFIC

What are the business functions that must be accomplished in order to complete the process?

NOT MODULE SPECIFIC

List and classify each business function by type (a combination of Manual or System-assisted, and Internal or External) and responsible agent (owner).

NOT MODULE SPECIFIC

What decision steps are involved in the process, what are the outcomes and % likelihood for each outcome?

NOT MODULE SPECIFIC

Create a pareto chart of causes or decision drivers of outcomes ("x" % of the time "y" happens because...).

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC


What are the system transactions (list by "type" such as: control, status, movement, logistics, change, quality, balancing and reconciliation)?



NOT MODULE SPECIFIC


NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC


What are the reasons for acquiring the new application system relevant to this business area?

What families of products or inputs carry the most value through the process?


Collect Quality Results

How do you integrate your quality system(s) with other operating subsystems (like Purchasing, Inventory, Manufacturing, etc.)?



What are the operating systems transactions from which quality results must be collected?



Describe how quality results must be collected in "background" (i.e. no operator intervention)?


Describe the procedure and level of difficulty encountered when new quality collection elements must be added to existing plans.




Enhance Quality Collection Plans

How are quality collection plans revised, improved and generally updated based on corrective action cycles?


To what extent can collection plans be user-defined (including key information)?

Do you maintain Specifications by a combination of Item and input characteristic? Supplier? Customer?

Is it necessary to store schematics and other drawings on-line as electronic documents for inspection purposes?

E1






Quality Management Corporate Quality Plan Not identified QA Collection Plans






Quality Management Corporate Quality Plan Not identified QA History To what other systems is quality information exported?

Quality Management Corporate Quality Plan Not identified Management

Quality Management Corporate Quality Plan Not identified QA Management

Quality Management Quality Compliance Mgmt Not identified Security


Quality Management Quality Compliance Mgmt Not identified QA Security

Quality Management Quality Compliance Mgmt Not identified SecurityWill there need to be terminal security for Quality Management?

Quality Management Quality Compliance Mgmt Not identified QA Security



Quality Management Quality Compliance Mgmt Not identified QA Validation

Quality Management Quality Compliance Mgmt Not identified ALL

Quality Management Quality Compliance Mgmt Not identified ALL

Quality Management Quality Compliance Mgmt Not identified ALLHow do you measure value for key process steps?

Quality Management Quality Compliance Mgmt Not identified ALLHow do you measure efficiency?

Quality Management Quality Compliance Mgmt Not identified ALLHow do you measure response or service to the customer?

Quality Management Quality Compliance Mgmt Not identified ALLHow do you measure the stability of key process steps?

Quality Management Quality Compliance Mgmt Not identified QA

Quality Management Quality Compliance Mgmt Not identified QADo you maintain statistical process controls (SPC)?

Quality Management Quality Compliance Mgmt Not identified QADo you maintain SPC for supplier production processes?



Quality Management Quality Compliance Mgmt Not identified QATo what extent are correlation statistics maintained?



Quality Management Quality Compliance Mgmt Not identifiedHow is failure data collected? What % is being entered manually?

Quality Management Quality Compliance Mgmt Not identified

Quality Management Quality Compliance Mgmt Not identifiedDo you collect time-to-failure statistics?



Do you maintain on-line specifications using: target values? Validation ranges? Lists of values?

Do you have the capability to determine what quality characteristics must be entered based on other entries or actions?

Do you reuse system-assisted, pre-built Quality Plans to simplify receiving inspection?

What are the important characteristics and elements you plan to collect? (class by type: identification, reference, variables, attributes)

Is data gathering restricted to subsets by family or other grouping to reduce volume?

To what extent can elements be user-defined on collection plans (including lengths and precision, and validation logic)?

Must users develop collection plans that vary by site or organization for the same transaction?

NOT MODULE SPECIFIC

How do you determine which products and business processes require quality control and reporting?

How does the quality management system interface with total preventive and predictive maintenance programs?


Do you have security restrictions on who can enter data for Quality Management? (e.g., by company, by cost center, by position)? Please describe restrictions.


Do you have security restrictions on who can process certain functions (e.g., place or release quality holds, reject lots, etc.) for Quality Management (e.g., by company, by cost center, by position)? Please describe restrictions.

Do you have security restrictions on who can run Quality Management reports (e.g., by company, by cost center, by position, etc.)?


Do you run security reports on a regular basis for Quality Management? Describe process and who runs reports.

NOT MODULE SPECIFIC

Do you have documentation on your current system security requirements for Quality Management? Please provide copy.

NOT MODULE SPECIFIC

Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Quality Management?

Do you review requirements for validation rules, allowing certain Quality Management accounts to be valid with only certain other values.


What technology and tools are needed at the business function (process step) level for data gathering, measurement or inspection?

NOT MODULE SPECIFIC

What are the control points for performance measurement and management? Status? Value? Location?

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

Monitor In-process controls

Do you monitor serial cycle history (like multiple passes through testing or debugging)?




What are the key variables and attributes that are monitored during production?


To what extent are Cp, Cpk and other process capability statistics maintained and used?



How do you alert the appropriate personnel when quality nonconformance occurs?


Does the quality system take or recommend action based on sampling or analysis of a series of outputs?





Do you collect information "on everything", and not just failures (tests run, environmental factors, etc.)?





Is the current system transparent across suppliers (for both collection and reporting)?



Do current procedures call for logging time spent debugging or troubleshooting failures?

E1






Quality Management Quality Compliance Mgmt Not identifiedDo you need to be able to back out any collected results?

Quality Management Quality Compliance Mgmt Not identified QAIs Cycle time a quality collection element?



Quality Management Quality Compliance Mgmt Not identified QAIs the current system able to auto-populate collection elements?



Quality Management Quality Compliance Mgmt Not identifiedWhat collection import programs are in use?

Quality Management Quality Compliance Mgmt Not identified QA Test/Inspect

Quality Management Quality Compliance Mgmt Not identified Test/Inspect

Quality Management Quality Compliance Mgmt Not identified QA Test/Inspect What sampling programs are in-place and what is their basis?

Quality Management Quality Compliance Mgmt Not identified QA Test/Inspect

Quality Management Quality Compliance Mgmt Not identified QA Test/Inspect What criteria is used to "pass" material during inspection?Quality Management Quality Compliance Mgmt Not identified QA Test/Inspect What percent of material passes during the first inspection?Quality Management Quality Compliance Mgmt Not identified QA Test/Inspect Do you track "first-pass" inspection?





How are material review board workflows enabled?



What percentage of material is returned for re-work?


What percentage of material is scrapped?


How long does it take you to disposition discrepant material?

Quality Management Quality Compliance Mgmt Not identified Repair or ReplaceWhat are the policies governing repair vs. replace?


Quality Management Quality Compliance Mgmt Not identified QAIs the corrective action loop based on any workflow technology?

Quality Management Quality Compliance Mgmt Not identified QATo what extent are system-based supplier certification records maintained?




Quality Management Quality Compliance Mgmt Not identified QADo you measure re-work production volumes or costs?

Quality Management Quality Compliance Mgmt Not identified QA, WIPDo you do re-work off-line or during production?


Quality Management Quality Compliance Mgmt Not identified COST, QADo you collect actual costs for re-work and repair orders?

Quality Management Quality Compliance Mgmt Not identified COST, QAHow do you cost parts and labor for repairs to returned repairs?





When gathering quality collection results from test or other automated equipment, how do you filter, screen or otherwise avoid a lot of unimportant excess data?






How do you gather failure analysis data from Suppliers and translate codes between systems?


Are collection elements derived from other elements (like Symptom Code from comparison of results to specs)?



Are collection elements ever calculated as a function of other elements (in addition to constants)?


Do you capture and report Supplier process factors that are affecting product quality?



Are inspection control areas organized in these ways: internal (for characteristics), external (like packaging and handling), source process and administrative process (documentation)?

NOT MODULE SPECIFIC

Are test and inspection instructions available at critical steps throughout the supply chain?

What types of "holds" are used after a quality event has occurred and before disposition is made?

Diagnose Quality Event

Does the system prompt suggested test or debug steps based on preliminary collection results?


How is the Supplier quality event capture through corrective action managed?


Are action rules and systematic notifications used when in-house quality events occur? Are these filtered by parameters in any way?

NOT MODULE SPECIFIC

Disposition non-conforming material

NOT MODULE SPECIFIC


Are responsibilities for dispositioning nonconformances established by name? Department? Role?




NOT MODULE SPECIFIC

Take Corrective Action

Is the corrective action loop closure automated or based heavily on manual methods and transmittal of hard-copy forms?




Do you track corrective actions from MRB or Supplier audit event through analysis, action, change control (like ECO) and pre-control planning?


Do you need to collect Symptom, Cause and Action codes along the corrective action loop?

NOT MODULE SPECIFIC


Do all process outputs serve as events for other quality or management processes?



NOT MODULE SPECIFIC

Capture Cost of Quality

What are the components of enterprise wide quality costs and how are they gathered (including sources)?



Analyze Quality Results

Does failure-based system cover in-house as well as Suppliers so that a total picture (denominator) of production can be captured?


Is there an integration with generalized reporting, especially graphics, paretos, etc.?

E1





Quality Management Quality Compliance Mgmt Not identified QADo you track PPM (parts per million) tracking the business functions?

Quality Management Quality Compliance Mgmt Not identified QAAre Pareto charts produced like: assembly type by diagnostic symptom?



Quality Management Quality Compliance Mgmt Not identified QADo time series charts include USL/LSL and UCL/LCL lines?

Quality Management Quality Compliance Mgmt Not identified QAIs it necessary to plot multiple characteristics on the same time series chart?


Quality Management Quality Compliance Mgmt Not identified QAMust collections plans be grouped for reporting purposes?


Quality Management Quality Compliance Mgmt Not identified QADoes current charting system print multiple charts on the same page?

Quality Management Quality Compliance Mgmt Not identifiedIs it necessary to consolidate across systems?

Quality Management Quality Compliance Mgmt Not identified QATo what extent are Serial/Lot history records maintained?

Quality Management Quality Compliance Mgmt Not identified QAIs serial genealogy a business requirement?


Quality Management Quality Compliance Mgmt Not identified QAAre failure analyses reported by problem and product?



Quality Management Quality Compliance Mgmt Not identified QA Specifications

Quality Management Quality Compliance Mgmt Not identified QA Specifications

Quality Management Quality Compliance Mgmt Not identified QA Collection Plans




Quality Management Quality Compliance Mgmt Not identified QA Process Audit

Quality Management Quality Compliance Mgmt Not identified QA ASL How do authorized supplier lists tie in with the quality system?

Quality Management Quality Compliance Mgmt Not identified QA ASL

Quality Management Quality Compliance Mgmt Not identified QA HistoryDo you have difficulty viewing Serial or Lot history with the current system?

Quality Management Quality Compliance Mgmt Not identified QA History Is it necessary to be able to maintain "history" records?

Quality Management Quality Compliance Mgmt Not identified QA History

Quality Management Quality Compliance Mgmt Not identified QA History

Quality Management Quality Compliance Mgmt Not identified QA Management

Quality Management Quality Compliance Mgmt Not identified Management

Quality Management Quality Compliance Mgmt Not identified ManagementHow are reporting responsibilities assigned?

Quality Management Quality Compliance Mgmt Not identified ManagementWhat are the drivers for updating reporting requirements?

Quality Management Quality Compliance Mgmt Not identified QA Management How do you manage and control quality information dissemination?

Quality Management Quality Compliance Mgmt Not identified ENG, QA Management

Quality Management Quality Compliance Mgmt Not identified Management

Quality Management Quality Compliance Mgmt Not identified QA Management Are quality control programs linked with design-of-experiments?Quality Management Quality Compliance Mgmt Not identified QA Management Do you segregate suspect material for planning purposes?

Quality Management Quality Compliance Mgmt Not identified QA ManagementDo you segregate suspect material for costing and/or scrapping purposes?





Is there product line quality information retrieval without resorting to manual entry?


For Pareto charting, can you perform an initial selection to determine a subset from the universe of parts to include?




What out-of-control conditions do you monitor (and what patterns) on control charts?



Is it necessary to be able to report/chart/query results from a "list" of quality Collection Plans rather than from just one plan at a time?


NOT MODULE SPECIFIC





Do you currently report total defects per unit and defects per million for each Supplier-related material transaction?




Are there delays between quality event occurrence and reporting/analysis? What are the average delays by: reason? Product Family? Process?


What are the primary quality analysis reports in use? How are they used? By whom? Frequency?

Are variable inspection modes limited to first article or is 100% inspection used?

Do you maintain USL/LSL and UCL/LCL ranges on-line, and, if so, for what elements or characteristics are they maintained?

Do you need the results on quality collection to initiate another program (like transfer material to a hold area (subinventory)?

Must it be possible to link collection results together (for instance to calculate yield across several alternate paths within a routing)?

To what extent are systematic incoming inspection quality collection plans used to inspect Supplier products?

What are the types of predefined actions you can specify to be taken based on quality events (electronic mail, alerts, display to operator, etc.)?

Do you capture Supplier site and process audit results (Non-conformance, Corrective Actions)?

Do you maintain Supplier certification status optionally at site, site-product and site-process levels?

Do you maintain quality event and corrective action history for Serial/Lot/Item from receiving through WIP, rework, finished goods and material returns?

When characteristics or elements are no longer tracked, what happens to history? How is further input prevented?

What are the key indicators that are measured with the domain of the quality management system?


What is the frequency of data collection and reporting by representative product? Family of products? Business process?

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

Does operating policy support concurrent engineering methods by linking Supplier-generated quality characteristics and specifications plus Supplier corrective action history to Engineering prototype development?

NOT MODULE SPECIFIC

Do you compare quality trends to trends in productivity, supplier compliance, plant and equipment utilization and custom satisfaction?

E1





Sales Management Quote and Contract Management Quote Management ALL General

Sales Management Quote and Contract Management Quote Management Oracle Sales QuotesWhat approvals are required for quotes?

Sales Management Quote and Contract Management Quote Management Oracle Sales QuotesHow do you generate quotes?

Sales Management Quote and Contract Management Quote Management Oracle Sales QuotesAre there product configuration requirements for quoting?

Sales Management Quote and Contract Management Quote Management Oracle Sales QuotesAre sales reps allowed to override pricing?

Sales Management Quote and Contract Management Quote Management Mobile VisitsCan a Sales Rep produce a quote and or a sales order on a customer site

Sales Management Quote and Contract Management Quote Management Oracle Sales QuotesDo you discount by line, volume, and/or the total quote?

Sales Management Quote and Contract Management Quote Management Mobile VisitsDoes the Sales Rep have to print a quote or sales order on customer site

Sales Management Quote and Contract Management Quote Management Oracle Sales QuotesDoes your salesforce create quotes? Provide examples of existing quotes?

Sales Management Quote and Contract Management Quote Management Oracle Sales, OM Quotes

Sales Management Quote and Contract Management Quote Management Oracle Sales Quotes

Sales Management Quote and Contract Management Quote Management Oracle Sales, OM QuotesHow many different price lists do you have and how often are they updated?

Sales Management Quote and Contract Management Quote Management Oracle Sales QuotesHow many quotes are created for a single opportunity typically?

Sales Management Sales Administration Account Knowledge Management Oracle SalesHow many accounts and contacts to you anticipate tracking?

Sales Management Sales Administration Account Knowledge Management Oracle Sales

Sales Management Sales Administration Account Knowledge Management Oracle SalesWhat type of company or account information do you track for customers?

Sales Management Sales Administration Account Knowledge Management Oracle SalesWhat type of contact information do you track?





Sales Management Sales Administration Account Knowledge Management Oracle SalesHow do you currently control account or contact duplication?

Sales Management Sales Administration Account Knowledge Management Oracle SalesHow many accounts and contacts do you anticipate tracking?

Sales Management Sales Administration Compensation Management OSC Commissions Do you pay commissions?Sales Management Sales Administration Compensation Management OSC Commissions Do you recognize commissions at time of booking?Sales Management Sales Administration Compensation Management OSC Commissions Do you split commissions?Sales Management Sales Administration Compensation Management OSC Commissions Which commissions system do you use?Sales Management Sales Administration Compensation Management OSC Maintenance How do you maintain your Sales Compensation data?Sales Management Sales Administration Compensation Management OSC Maintenance How do you audit your Sales Compensation data?

Sales Management Sales Administration Compensation Management OSC Operations



Sales Management Sales Administration Compensation Management OSC Period CloseHow do you open/close an accounting period for Sales Compensation?

Sales Management Sales Administration Compensation Management OSC Period Close




Sales Management Sales Administration Compensation Management OSC Period CloseHow are adjustments to closed periods for Sales Compensation handled?

Sales Management Sales Administration Compensation Management OSC Period Open

Sales Management Sales Administration Compensation Management OSC Reporting



What applications/methods are you using for placing orders and order fulfillment?

How are price lists organized? Please provide a sample of all price lists currently being used?

How long is a quote valid and what documents accompany a quote? Provide examples of each.

Opportunity Management

Contact Management

What type of company or account information do you track for prospects/customers?

Contact Management

Contact Management

Contact Management

How does account and contact information get entered into the current system?

Contact Management

How does account and contact information get updated in the current system?

Contact Management

Do you currently have a system for purging account and contact information? If so, what is the criteria for purging the information? Is it archived?

Contact Management

Who needs to access account and contact information? Where do they access the information from (i.e. home, office, hotel)?

Contact Management

Contact Management

Which operations/processes do you want to streamline for Sales Compensation?

Which operations/processes do you want to eliminate for Sales Compensation?

Are there any time-intensive Sales Compensation operations/processes that need to be addressed?

Is the schedule to open/close an accounting period for Sales Compensation documented?

How long does it take to open/close an accounting period for Sales Compensation?

How long should it take to open/close an accounting period for Sales Compensation?

Is closing an accounting period for Sales Compensation a hard close or a soft close?

Who performs the tasks associated with opening/closing an accounting period for Sales Compensation?

Where in your accounting cycle do you run standard reports and statements for Sales Compensation?

What business performance statistics do you monitor for Sales Compensation?

What are your Sales Compensation reporting requirements with respect to functional vs. foreign currencies?

E1












Sales Management Sales Administration Compensation Management OSC Reporting Who receives a copy of the Sales Compensation reports?


Sales Management Sales Administration Compensation Management OSC Reporting How do you update a Sales Compensation report’s distribution list?








Sales Management Sales Administration Compensation Management OSC Security


Sales Management Sales Administration Compensation Management OSC Security Will there need to be terminal security for Sales Compensation?

Sales Management Sales Administration Compensation Management OSC SecurityDo you run security reports on a regular basis for Sales Compensation?


Sales Management Sales Administration Compensation Management OSC Commissions How are you currently paying commissions?

Sales Management Sales Administration Compensation Management OSC Commissions

Sales Management Sales Administration Compensation Management OSC, AR Commissions

Sales Management Sales Administration Compensation Management OSC, AR Commissions Roughly how many lines will come over in an average month?


Sales Management Sales Administration Compensation Management Oracle Sales Commissions

Sales Management Sales Administration Compensation Management OSC Commissions How many and what types of manual adjustments do you make?



Sales Management Sales Administration Compensation Management OSC Comp Plan Do sales managers receive roll up credit from their subordinates?

Sales Management Sales Administration Compensation Management OSC Comp Plan

Sales Management Sales Administration Compensation Management OSC Commissions Could 2 sales reps on the same plan have different rates?Sales Management Sales Administration Compensation Management OSC Comp Plan What is the duration of your comp plans (annual, bi-annual)?




Sales Management Sales Administration Compensation Management OSC Comp Plan Do you pay rebates to customers?


Sales Management Sales Administration Compensation Management OSC Comp Plan Are reps paid on booking, invoice or payment? Other?


Sales Management Sales Administration Compensation Management OSC Comp Plan Are there commonalities across plans? Shared elements?Sales Management Sales Administration Compensation Management OSC Comp Plan Are different lines of business incented differently?Sales Management Sales Administration Compensation Management OSC Commissions How often do you pay commissions, bonuses, draws, etc.?

What reports do you currently generate to meet your Sales and Sales Compensation reporting requirements? Provide examples of each. Include source, user, frequency, number of copies, level of importance.

Is there any Sales Compensation reporting requirement that your current set of reports does not meet?

Are Sales Compensation reports standard across multiple Sets of Books, for example, subsidiaries?

Are Sales Compensation reports standard across multiple levels within a Set of Books, i e., divisions?

What account codes and/or descriptions are required on Sales Compensation reports?

Do you provide a "key" of content/information somewhere on the Sales Compensation report?

What Sales Compensation reports are grouped together on a regular basis and printed in one print run?

What is the criteria for determining who should receive a copy of any Sales Compensation report?

Is the process to update a Sales Compensation report’s distribution list documented?

How long does it take to update a Sales Compensation report’s distribution list?

How long should it take to update a Sales Compensation report’s distribution list?

Who performs the tasks associated with updating a Sales Compensation report’s distribution list?

Do some of these Sales Compensation reports belong in report sets? Always being run together?

What type of printers do you run Sales Compensation reports (including checks, purchase orders etc.) on? Where are they located?

Do you run Sales Compensation reports for different companies or cost centers?

Do you have security requirements on who can enter data for Sales Compensation? (e.g. by company? by cost center?)

Do you have security reports on who can run Sales Compensation reports? (by company, by cost center etc.)

Do you have documentation on your current system security requirements for Sales Compensation?

What is the source of transactions you pay commissions from? Oracle Apps, other apps, or custom apps? Is it integrated with your current system?

Can you bring over all the relevant data from your receivables application? Ex: Rep, date, amount, product.

How many different products and/or services do you compensate your salesforce on? Can these be hierarchically ordered?

In which application are salesreps assigned to orders? How are they assigned?

Does your order entry system allow multiple reps per line, either as a split or as a double comp situation?

At what point in the order cycle do you pay commissions: Booking, invoice, payment etc.

How many different kinds of compensation plans are there for your salesforce?

Are commissions paid at a flat rate or are the plans based on a tiered approach?

Do you allow your sales reps to receive draws? If so, are they recoverable or non-recoverable?

Do you pay independent agents such as resellers or vendors commissions?

What do you base a sales rep’s commission rate on? Dollars sold, units, % discount given, margin?

Are bonuses based on subjective or objective criterion? What are the objective bonuses based on (P&Ls, margin etc.)?

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis QuestionsSales Management Sales Administration Compensation Management OSC, AP Commissions What application do you use to pay (not calculate) commissions?

Sales Management Sales Administration Compensation Management OSC OrganizationHow many different reps do you pay through your compensation system?

Sales Management Sales Administration Compensation Management OSC Organization

Sales Management Sales Administration Compensation Management OSC Organization Will OSC be implemented at multiple sites?Sales Management Sales Administration Compensation Management OSC Reporting What are your commissions reporting requirements for Sales?




Sales Management Sales Administration Compensation Management OSC Comp Plan Can sales management make changes to comp plans easily?Sales Management Sales Administration Compensation Management OSC Comp Plan Do you use formulas to calculate commissions?Sales Management Sales Administration Compensation Management OSC Commissions Do your sales people understand how they are paid?


Sales Management Sales Administration Compensation Management Telesales Telesales How does your company monitor telesales agent performance?

Sales Management Sales Administration Compensation Management OSC Organization


Sales Management Sales Administration Not identified Oracle Sales Maintenance How do you maintain your Sales data?Sales Management Sales Administration Not identified Oracle Sales Maintenance How do you audit your Sales data?Sales Management Sales Administration Not identified Oracle Sales Operations Which operations/processes do you want to streamline for Sales? Sales Management Sales Administration Not identified Oracle Sales Operations Which operations/processes do you want to eliminate for Sales?

Sales Management Sales Administration Not identified Oracle Sales Operations

Sales Management Sales Administration Not identified Oracle Sales Security


Sales Management Sales Administration Not identified Oracle Sales Security Will there need to be terminal security for Sales?Sales Management Sales Administration Not identified Oracle Sales Security Do you run security reports on a regular basis for Sales?


Sales Management Sales Administration Not identified Oracle Sales Validation

Sales Management Sales Administration Not identified Oracle Sales General

Sales Management Sales Administration Not identified Oracle Sales General What is the purpose of the relevant Sales systems/processes?



Sales Management Sales Administration Not identified Oracle Sales General Is there an existing diagram of the current Sales processes?Sales Management Sales Administration Not identified Oracle Sales General What is your current Sales application?

Sales Management Sales Administration Not identified ALL General


Sales Management Sales Administration Not identified Sales General




Sales Management Sales Administration Not identified Oracle Sales GeneralWhat are your requirements for importing and exporting data from Sales?

Sales Management Sales Administration Not identified Sales General

Sales Management Sales Administration Not identified Sales GeneralWhat sales related manual operations/processes do you need to automate?

Sales Management Sales Administration Not identified Sales General What Sales historical information do you currently maintain?Sales Management Sales Administration Not identified ALL General What types of PCs do the users have?Sales Management Sales Administration Not identified ALL General What word processing package do the users use?Sales Management Sales Administration Not identified ALL General What other Oracle applications do you have?


Sales Management Sales Administration Not identified ALL General What Communications hardware/software will the users be using?Sales Management Sales Administration Not identified All Organization Do you have any multiple currency requirements? Sales Management Sales Administration Not identified All Organization Do you have any multi-org requirements?Sales Management Sales Administration Not identified Telesales Telesales How do you route sales calls?

Is it possible that the same deal could roll up to two different reps in the same management chain?

Will anyone other than the comp analysts have access to commissions data?

Do you have a requirement for OSC to touch the GL (accruals, adjustments)?

Approximately, how long does the collection process take before completion?

How do you determine which rep(s) should get credit for a sale? Is that information entered manually or determined automatically through a rule-based system? If determined automatically, please specify rules.

How many people at your company handle the sales compensation function?

How often do you collect transactions that you pay commisions? E.g., daily, weekly, monthly.

Are there any time-intensive Sales operations/processes that need to be addressed?

Do you have security requirements on who can enter data for Sales? (e.g. by company? by cost center?)

Do you have security reports on who can run Sales reports? (by company, by cost center etc.)

Do you have documentation on your current system security requirements for Sales?

Do you review requirements for validation rules, allowing certain Sales accounts to be valid with only certain other values.

What was the reason for purchasing/upgrading to this Oracle Sales application?

What is the origin of the relevant Sales systems/processes (vendor or in-house)?

Is there an existing entity relationship (E-R) diagram of the current Sales application?

What sales related business areas and/or operations are targeted for improvement?

What sales related business areas and/or operations are targeted for re-engineering? List their priority?

How do you see the application resolving your current deficiencies/issues in Sales?


What type of information is exchanged between the current Sales application and your other systems/processes?

Can you provide information flow schematics of the data passed/required between Sales and other connected/interfaced systems?

What are your on-line help/documentation requirements for Sales applications?

What are your language/Global requirements? Do you have accounts spanning multiple countries where language and character sets need to be considered?

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis QuestionsSales Management Sales Administration Not identified Oracle Sales Reporting How long does it take to update a Sales report's distribution list?Sales Management Sales Administration Not identified OC Pricing Are all customers attached to a price list?

Sales Management Sales Administration Not identified ALL GeneralAre there any other high level requirements that you want to discuss?

Sales Management Sales Administration Not identified OC Pricing Can price lists be overridden?

Sales Management Sales Administration Not identified ALL Security

Sales Management Sales Administration Not identified OC Sales Do you accept configured orders?Sales Management Sales Administration Not identified OC Sales Do you allow partial payment of invoices?Sales Management Sales Administration Not identified OC Sales Do you check Available to Promise prior to quoting ship date?

Sales Management Sales Administration Not identified ALL Security

Sales Management Sales Administration Not identified OC

Sales Management Sales Administration Not identified OC Sales Do you enter customer information while on the phone?Sales Management Sales Administration Not identified OC Product Types Do you give the customers a ship date while on the phone?Sales Management Sales Administration Not identified OC Sales Do you handle orders from unknown customers?Sales Management Sales Administration Not identified OC Sales Do you have customers that order for other customers?Sales Management Sales Administration Not identified OC Pricing Do you have default price lists?Sales Management Sales Administration Not identified OC Pricing Do you have promotional discounts?

Sales Management Sales Administration Not identified OC PricingDo you have rule based pricing? (e.g., CPU model, monitor, keyboard)

Sales Management Sales Administration Not identified ALL Reporting Do you have tools to do on-demand reports or queries?Sales Management Sales Administration Not identified OC Sales Do you perform customer credit checking prior to entering the order?Sales Management Sales Administration Not identified OC Sales Do you ship from multiple locations?Sales Management Sales Administration Not identified OC Sales Do you take orders only from approved customers?Sales Management Sales Administration Not identified OC Sales Do you tell the customer the product price while on the phone?

Sales Management Sales Administration Not identified Internet Sales

Sales Management Sales Administration Not identified OC Commissions Do you use channel sales?

Sales Management Sales Administration Not identified OC SalesDo you use customer agreements/contracts to manage specific discounts?

Sales Management Sales Administration Not identified OC SalesDo you use customer agreements/contracts to manage specific price lists?

Sales Management Sales Administration Not identified OC Sales Do you use Return Material Authorizations?Sales Management Sales Administration Not identified OC Product Types How do you check Available to Promise for configured orders?

Sales Management Sales Administration Not identified OC Sales

Sales Management Sales Administration Not identified OC Sales How many bill-to's do you maintain for each customer?Sales Management Sales Administration Not identified ALL Security How often do you change your passwords and codes?Sales Management Sales Administration Not identified OC Sales Is there an approval cycle for each type of order?


Sales Management Sales Administration Not identified OC Sales

Sales Management Sales Administration Not identified OC Sales What are the units of measure you use when you order items?Sales Management Sales Administration Not identified Oracle Sales General What data will need to be converted from your existing systems?Sales Management Sales Administration Not identified Oracle Sales General What legacy systems maintain customer information?

Sales Management Sales Administration Not identified Mobile Background

Sales Management Sales Administration Not identified Oracle Sales Reporting Who is currently responsible for creating or changing Sales reports?Sales Management Sales Administration Not identified Oracle Sales Reporting Who is in charge of running the reports?

Sales Management Sales Administration Not identified OCWho maintains customer information?

Sales Management Sales Administration Not identified Oracle Sales Product Who maintains the item master and how often is this changed?Sales Management Sales Administration Not identified Oracle Sales Reporting Who receives a copy of a Sales Reports?

Sales Management Sales Administration Sales Organization Oracle Sales General


Sales Management Sales Administration Sales Organization Oracle Sales General Classify your Sales users into different functional user groups.

Sales Management Sales Administration Sales Organization Oracle Sales GeneralHow many users will be accessing the Sales application at the same time?

Sales Management Sales Administration Sales Organization ALL GeneralWill users be accessing the Sales application remotely? In what manner?

Sales Management Sales Administration Sales Organization Oracle SalesWhat is the turnover rate for the sales force?

Sales Management Sales Administration Sales Organization Oracle SalesHow is your sales force organized?

Sales Management Sales Administration Sales Organization Oracle SalesIn general, how many reps work on an account?

Sales Management Sales Administration Sales Organization Telesales Literature Fulfillment

Sales Management Sales Administration Sales Organization Oracle Sales Literature FulfillmentWho in your organization will require the ability to fulfill literature requests?

Sales Management Sales Administration Sales Organization Telesales TelesalesDo certain telesales reps work with certain products/customers/languages?

Sales Management Sales Administration Sales Organization Telesales Telesales Do certain telesales reps work with certain customers?Sales Management Sales Administration Sales Organization Telesales Telesales Do certain telesales reps work with certain languages?Sales Management Sales Administration Sales Organization Telesales Telesales How many tele agents do you have?

Describe any current features or functions of your application/system security?

Do you currently have any limits on your system to prevent unauthorized use?


Do you default other information (I.e., payment terms, shipping, tax) at the customer level?

iStore, Web Customers

Do you use and Internet Service Provider for your web enabled systems, if any?

How is the shipping location determined? (9.e., by geography or product availability)?

What are the most pressing current issues or problems with your sales cycle processing? (Pain points and frustrations)

What are the types of orders that you process? (e.g., goods, services, or returns

What system will be the source of information for Mobile Field Sales, if Oracle Sales is being used what release will be running


What is the total number of users who have/will have access to the Sales application?

How many users will have access to the Sales application for updating information?

Territory Management



Who in your organization will require the ability to request that a letter or collateral be sent?

E1





Sales Management Sales Administration Sales Organization Telesales TelesalesHow many different sites do you perform telephone sales or service?

Sales Management Sales Administration Sales Organization Telesales Telesales How many agents at each site?


Sales Management Sales Administration Sales Organization Oracle Sales Reporting

Sales Management Sales Administration Sales Organization Oracle Sales Forecasting Who is responsible for forecasting?Sales Management Sales Administration Sales Planning Oracle Sales Commissions Do you use channel sales?

Sales Management Sales Administration Sales Planning Mobile General

Sales Management Sales Administration Sales Planning Oracle SalesWhat type of information do you track on competitors?

Sales Management Sales Administration Sales Planning Oracle SalesWhat type of information do you track for sales partners?

Sales Management Sales Administration Sales Planning Oracle Sales Product What do you sell?

Sales Management Sales Administration Sales Planning Oracle SalesWho do you generally sell to?

Sales Management Sales Administration Sales Planning Oracle Sales Product Do you bundle specific products or services?

Sales Management Sales Administration Sales Planning Oracle Sales Product

Sales Management Sales Administration Sales Planning Oracle Sales Product

Sales Management Sales Administration Sales Planning Oracle Sales

Sales Management Sales Administration Sales Planning Oracle SalesHow long is your average sales cycle?

Sales Management Sales Administration Sales Planning Oracle SalesDo you restrict access to information by employee or sales territory?

Sales Management Sales Administration Sales Planning Oracle Sales Forecasting How do you define your forecasting periods?Sales Management Sales Administration Sales Planning Oracle Sales Forecasting How do you set up your sales quotas? By salesrep, product, etc.Sales Management Sales Administration Sales Planning Oracle Sales Forecasting Who is responsible for determining and entering sales quotas?

Sales Management Sales Administration Sales Planning Oracle Sales ForecastingAt what level does your organization forecast (i.e. item, product category)?

Sales Management Sales Administration Sales Planning Oracle Sales Forecasting

Sales Management Sales Administration Sales Planning Telesales Event Management

Sales Management Sales Administration Sales Planning Telesales Event Management

Sales Management Sales Administration Sales Planning Oracle Sales Reporting

Sales Management Sales Administration Sales Planning Oracle Sales Reporting Does each separate site/business units run its own Sales reports?Sales Management Sales Administration Sales Planning Telesales Telesales Do you take sales orders over the phone?

Sales Management Sales Administration Sales Planning TelesalesDo you take sales orders over the web?

Sales Management Sales Administration Sales Planning Telesales Telesales Do you perform outgoing sales calls?Sales Management Sales Administration Sales Planning Telesales Telesales Do the same reps handle outgoing calls and incoming calls?Sales Management Sales Administration Sales Planning Telesales Telesales How many different telephone workflows do you have?Sales Management Sales Administration Sales Planning Marketing Online Event Management Approximately how many events do you hold every year?

Sales Management Sales Administration Sales Planning Marketing Online Event Management

Sales Management Sales Administration Sales Planning Oracle Sales General Describe your Sales cycle?

Sales Management Sales Administration Sales Planning Oracle Sales ReportingDo they do any form of profitability analysis by product group, account etc.

Sales Management Sales Administration Sales Planning Internet SalesDo you currently sell your products and services via the Internet?

Sales Management Sales Administration Sales Planning Oracle Sales General Do you currently use any specific Sales methodology?Sales Management Sales Administration Sales Planning Oracle Sales Quotes Do you have promotional pricing? If so, how often?

Sales Management Sales Administration Sales Planning Marketing Online Event Management

Sales Management Sales Administration Sales Planning Palm Palm Devices How many palm devices will be used

Sales Management Sales Administration Sales Planning Internet SalesWhat business areas and/or operations are targeted for web enabling?

Sales Management Sales Administration Sales Planning Palm Palm Devices What palm devices to be used

Sales Management Sales Administration Sales Planning Oracle Sales GeneralWhat portion of your business is to new customers vs. current customers?

Sales Management Sales Administration Sales Planning Oracle Sales GeneralWhat processes surrounding your sales cycle needs to be changed? How?

Sales Management Sales Administration Sales Planning Internet SalesWhat products and services are you planning to sell via the Internet?

Sales Management Sales Administration Sales Planning Mobile ReportingWhat sort of competitor information is the Sales Rep expected to collect

Sales Management Sales Administration Territory Management Oracle Sales Commissions Do you have different sales territories?

Sales Management Sales Administration Territory Management All

Sales Management Sales Administration Territory Management Oracle SalesDescribe how your territories are organized.

Sales Management Sales Administration Territory Management Oracle SalesWhat are the qualifiers you use to place an account in a specific territory?

Can you provide a document that lists the roles and responsibilities for your organization?

Do your salesreps have a capacity to compare their own data with the rest of the sales force?

What sales/account information do users need access to while "disconnected" from the database?

Contact Management

Contact Management

Contact Management

How often do you have new products or services? Is this a fairly dynamic item master or does the item master remain relatively static?

How many different types of products or services do you have? Are these products aligned into product families, classes, etc?


Is there a standard selling method across your organization? Across business lines? Across divisions?



What are the sales management requirements in terms of forecasting information?

Describe the business process in which an event is organized and managed.

How are you currently managing the details, cost, and effectiveness of an event?

Is there any requirement for on-line distribution and/or remote location printing for Sales reports?


Describe the business process in which an event is organized and managed.


How are you currently managing the details, cost, and effectiveness of an event?




Describe the current geographical distribution of your business and/or employees - present and future.



E1





Sales Management Sales Administration Territory Management Oracle SalesWho manages territory assignments?

Sales Management Sales Administration Territory Management Oracle SalesHow often are territories re-organized? When are they re-organized?

Sales Management Sales Administration Territory Management Oracle SalesDo you have territories that are assigned to sales partners?

Sales Management Sales Administration Territory Management Oracle SalesHow many territories do you have for Sales?

Sales Management Sales Administration Territory Management Oracle SalesIn general, how many reps work on a single territory?

Sales Management Sales Cycle Execution Lead Management Oracle Sales

Sales Management Sales Cycle Execution Lead Management Oracle SalesHow do you generate leads?

Sales Management Sales Cycle Execution Lead Management Telesales, Omktg

Sales Management Sales Cycle Execution Lead Management Telesales, OmktgDescribe the business process in which a promotion is carried out.

Sales Management Sales Cycle Execution Lead Management Telesales

Sales Management Sales Cycle Execution Lead Management Telesales Event Management What types of events do you hold?

Sales Management Sales Cycle Execution Lead Management Telesales Event Management

Sales Management Sales Cycle Execution Lead Management Telesales Event Management How do you invite contacts to events?

Sales Management Sales Cycle Execution Lead Management Telesales Literature Fulfillment

Sales Management Sales Cycle Execution Lead Management Telesales Literature Fulfillment

Sales Management Sales Cycle Execution Lead Management Telesales Telesales

Sales Management Sales Cycle Execution Lead Management Marketing Online Event Management





Sales Management Sales Cycle Execution Lead Management Marketing Online Event Management How do you invite contacts to events?

Sales Management Sales Cycle Execution Lead Management Telesales

Sales Management Sales Cycle Execution Lead Management Telesales, Omktg Telesales

Sales Management Sales Cycle Execution Lead Management Marketing Online Event Management What types of events do you hold?

Sales Management Sales Cycle Execution Lead Management Oracle SalesWho makes the determination on how leads will be distributed?

Sales Management Sales Cycle Execution Lead Management Oracle Sales

Sales Management Sales Cycle Execution Not identified Oracle Sales


Sales Management Sales Cycle Execution Not identified Telesales Event Management Who enrolls people in events?Sales Management Sales Cycle Execution Not identified Telesales Event Management Do you generally use the same facilities for different events?Sales Management Sales Cycle Execution Not identified Telesales Event Management How do you choose a facility for an event?

Sales Management Sales Cycle Execution Not identified Telesales Event ManagementDo you have a record of facilities that you have used for events in the past?

Sales Management Sales Cycle Execution Not identified Telesales Event Management Who manages events that your organization puts on?Sales Management Sales Cycle Execution Not identified Telesales Event Management Do you rank event facilities?Sales Management Sales Cycle Execution Not identified Mobile IT Are there IT resources identified to support Field Sales

Sales Management Sales Cycle Execution Not identified Oracle Sales ProjectsCan a sale involve multiple partners, accounts and Sales Reps in a project

Sales Management Sales Cycle Execution Not identified Mobile Sales People Can a Sales Rep sell in more than one currencySales Management Sales Cycle Execution Not identified Mobile Sales People Can a Sales Rep work in more than one languageSales Management Sales Cycle Execution Not identified Oracle Sales Background Describe the process from getting a lead to closing a sale

Sales Management Sales Cycle Execution Not identified Mobile ITDo the Sales Reps have suitable laptops/Palm devices to run Mobile Sales

Sales Management Sales Cycle Execution Not identified Oracle SalesDo you currently have a system to track action items for your organization?

Sales Management Sales Cycle Execution Not identified Marketing Online Event Management Do you generally use the same facilities for different events?

Sales Management Sales Cycle Execution Not identified Marketing Online Event ManagementDo you have a record of facilities that you have used for events in the past?

Sales Management Sales Cycle Execution Not identified Oracle SalesDo you need the ability to track action items in the new Sales system?







How do you qualify leads? Do you rank leads based on certain criteria? If so, what is the criteria and what are the available ranks?


Promotion Management

What types of promotions do you currently use (i.e. advertisements, mailings)?



Do you use mail or call scripts? If so, who processes the responses? What sort of action items result from different responses?

Do you send letters of confirmation or evaluation letters to people enrolled in events?

Describe your business process for sending a letter or collateral to a contact.

Do you send collateral based on answers from mail or phone questionnaires?

Describe how telesales reps capture Sales leads as they come into telesales center?

Do you send letters of confirmation or evaluation letters to people enrolled in events?

Do your telesales reps have enough knowledge about the customers when they are performing outbound calls?

How are calls linked to item details? Is it by company name or contact name?

How are Sales leads updated and monitored as they progress through the sales cycle to close?

How do you currently schedule callbacks to follow up on potential customer needs?

Telesales, Customer Care

How do your telesales reps retrieve contact/customer interests and/or business information?

How do your telesales reps track inbound activity generated by campaigns or promotions? Is it by revenue or volume (response numbers, leads, opportunities, sales or revenue dollars)?



Describe the business process in which a lead becomes a customer in your organization? Is this done manually, or are these leads distributed systematically to the salesforce?


How are action items assigned to sales reps? How is it communicated that an action item has been completed?


Describe how sales reps who are working on an account together communicate.

Contact Management

Contact Management

E1





Sales Management Sales Cycle Execution Not identified Oracle SalesDo you need to track changes in sales stages?

Sales Management Sales Cycle Execution Not identified Mobile, INV Visits Does a Sales Rep hold collateral, samples etc.Sales Management Sales Cycle Execution Not identified Mobile, INV Visits Does a Sales Rep sell from stock that they carrySales Management Sales Cycle Execution Not identified Oracle Sales Territories How are actions etc. re-assigned when people are on holiday etc.Sales Management Sales Cycle Execution Not identified Marketing Online Event Management How are customers to register for an event

Sales Management Sales Cycle Execution Not identified Marketing Online Event ManagementHow are the event costs to be tracked and at what level of breakdown

Sales Management Sales Cycle Execution Not identified Marketing Online Event Management How are the events' objectives to e measured or quantifiedSales Management Sales Cycle Execution Not identified Marketing Online Event Management How do you choose a facility for an event?

Sales Management Sales Cycle Execution Not identified Marketing Online Event Management

Sales Management Sales Cycle Execution Not identified Telesales Telesales How does your telesales rep process orders currently?Sales Management Sales Cycle Execution Not identified Marketing Online Event Management How is "invite only" to be enforced during registrationSales Management Sales Cycle Execution Not identified Marketing Online Event Management How is the effectiveness of events measuredSales Management Sales Cycle Execution Not identified Mobile Background How long does it take from getting a lead to closing a sale

Sales Management Sales Cycle Execution Not identified Marketing Online Event Management

Sales Management Sales Cycle Execution Not identified Mobile IT

Sales Management Sales Cycle Execution Not identified Palm Palm Devices How often will the palm device replicate with the corporate systemSales Management Sales Cycle Execution Not identified Marketing Online Event Management How visible should events be to the rest of the organizationSales Management Sales Cycle Execution Not identified Mobile IT How will new releases of software be issued to Sales RepsSales Management Sales Cycle Execution Not identified Mobile IT How will Sales Reps connect with Sales systemSales Management Sales Cycle Execution Not identified Mobile IT How will Sales Reps laptops/Palm devices be repaired or replaced


Sales Management Sales Cycle Execution Not identified Oracle Sales Projects

Sales Management Sales Cycle Execution Not identified Oracle Sales ReportingIs any analysis of lost sales is done, do they record reasons for success

Sales Management Sales Cycle Execution Not identified Palm Palm Devices What data will the Field Sales person need to have accessSales Management Sales Cycle Execution Not identified Mobile Background What is the typical sales value, are there big extremes of value



Sales Management Sales Cycle Execution Not identified Marketing Online Event Management Who enrolls people in events?

Sales Management Sales Cycle Execution Not identified Mobile Background

Sales Management Sales Cycle Execution Not identified Marketing Online Event Management Who manages events that your organization puts on?



Sales Management Sales Cycle Execution Opportunity Management Oracle SalesHow do you create a forecast from opportunities in your pipeline?

Sales Management Sales Cycle Execution Opportunity Management Oracle Sales

Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Forecasting At what point in the sales cycle is an opportunity forecasted?

Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Forecasting

Sales Management Sales Cycle Execution Opportunity Management Telesales Literature FulfillmentWho sends collateral?

Sales Management Sales Cycle Execution Opportunity Management Mobile Background Are there any seasonal or other fluctuations in the number of visitsSales Management Sales Cycle Execution Opportunity Management Oracle Sales Sales People Do only certain Sales Reps contribute towards the sales forecastSales Management Sales Cycle Execution Opportunity Management Oracle Sales Forecasting Do you need the ability to roll forecasts?Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Territories Does a team of Sales Reps get put together for a specific bidSales Management Sales Cycle Execution Opportunity Management Mobile Background How many calls will a Sales Rep handle in an average daySales Management Sales Cycle Execution Opportunity Management Mobile Background How many visits are made by a Sales Rep in a daySales Management Sales Cycle Execution Opportunity Management Mobile Background How much time does a Sales Rep spend traveling in an average daySales Management Sales Cycle Execution Opportunity Management Oracle Sales Forecasting How often do you forecast?

Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Projects

Sales Management Sales Cycle Execution Opportunity Management Mobile VisitsIs a Sales Rep given a schedule of visits or can they determine their own

Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Forecasting Is forecasting done by product or is it done by revenue?Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Forecasting Is management able to adjust forecasted opportunities?Sales Management Sales Cycle Execution Opportunity Management Mobile Background What is the duration of an average sales visitSales Management Sales Cycle Execution Opportunity Management Oracle Sales Forecasting Who needs access to forecasts?Sales Management Sales Cycle Execution Territory Management Oracle Sales Territories How are territories grouped

Sales Management Selling through the web Account Management iStore

Sales Management Selling through the web Account Management iStoreCan an account be deleted under any circumstances ?


Sales Management Selling through the web Account Management iStoreHow is a returning customer recognized ?

Contact Management

How do you ensure that resources (people, equipment) are not over booked or multiply booked for the same event item

How many types of events does the organization manage and what are the key information components of each type

How often in a day will a Sales Rep replicate their data with the central server

How will the communications equipment be configured to handle the peak loads

In a project does the Sales Rep have access to all the accounts and partners involved

Contact Management

What kind of action items need to be tracked (e.g. meetings, sales process steps)?

Contact Management

What other organizations need access to account information, besides Sales?

Who is ultimately responsible for the accuracy of data entered both by the field and central office

Will Sales Reps be able to keep personal data (phone numbers, to dos etc.) on their laptops/hand held devices?

Will the replication process be initiated by the Sales Rep or will it be automated



At what point do you consider an opportunity lost and remove it from your pipeline?

When an opportunity is forecasted, is it forecasted at 100% or is it weighted by win probability?

If multiple accounts are bidding for the same project how is duplication avoided in forecasting


Are there any legal and/ or technical issues surrounding the use of cookies ?



Does any special pricing format have to be setup for customers of a given account type ?


E1





Sales Management Selling through the web Account Management iStoreHow long can the customer maintain a login session?

Sales Management Selling through the web Account Management iStoreHow will this affect customer account management ?


Sales Management Selling through the web Account Management iStoreWhat actions must be taken before a customer is deleted ?


Sales Management Selling through the web Account Management iStoreWhat information can be updated on the account ?

Sales Management Selling through the web Account Management iStoreWhat information will you capture in order to create an account ?

Sales Management Selling through the web Account Management iStoreWhat is your company's privacy policy?

Sales Management Selling through the web Account Management iStoreWhat kinds of accounts will you have for your customers ?

Sales Management Selling through the web Account Management iStoreWhat kinds of customers will be using the website ? eg B2B, B2C

Sales Management Selling through the web Account Management iStoreWhat would be the flow for creating an account ? eg. approvals needed ?

Sales Management Selling through the web Account Management iStoreWho can update account information ?


Sales Management Selling through the web Catalog iStore Catalog How many currencies will the site be deployed in ?Sales Management Selling through the web Catalog iStore Catalog How many languages will the site be deployed in ?Sales Management Selling through the web Catalog iStore Catalog How many products will be displayed ?Sales Management Selling through the web Catalog iStore Catalog How often are updates made to the Catalog ?Sales Management Selling through the web Catalog iStore Catalog Is there a policy for currency display ? (eg. euro regulations)

Sales Management Selling through the web Catalog iStore CatalogIs there a policy for product display ? (eg.only available products are shown)

Sales Management Selling through the web Catalog iStore Catalog


Sales Management Selling through the web Catalog iStoreWhat rules will affect product price ?


Sales Management Selling through the web Customer Service iStore Customer Service Are there any restrictions or requirements surrounding e-mail ?Sales Management Selling through the web Customer Service iStore Customer Service How will incoming e-mail be dealt with ?Sales Management Selling through the web Customer Service iStore Customer Service What will e-mail be used for ?Sales Management Selling through the web Navigation and Content iStore Customer Service In what way will content be updated ?Sales Management Selling through the web Navigation and Content iStore Customer Service What performance parameters are acceptable for search ?Sales Management Selling through the web Navigation and Content iStore Customer Service Will a content management tool be required ?Sales Management Selling through the web Order iStore Shopping Cart Are there any restrictions on items in the shopping cart ?Sales Management Selling through the web Order iStore Order Management Are there any restrictions on placing an order ?

Sales Management Selling through the web Order iPayment Order Management

Sales Management Selling through the web Order iPayment Order Management Do you have a distributed or centralized architecture for payment ?

Sales Management Selling through the web Order iPayment Order ManagementDo you have requirements for recurring authorizations in your business?

Sales Management Selling through the web Order iPayment Order Management Do you have requirements for split payments in your business?


Sales Management Selling through the web Order iStore Customer Service

Sales Management Selling through the web Order iPayment Order ManagementHow do you handle Return/Credits in your internet payment systems?

Sales Management Selling through the web Order iStore Customer Service How granular should the order history be ?Sales Management Selling through the web Order iStore Order Management How should the order be authorized ?Sales Management Selling through the web Order iPayment Order Management How will payments be authorized ?Sales Management Selling through the web Order iPayment Order Management Is this volume likely to fluctuate and by how much ?Sales Management Selling through the web Order iPayment Order Management What actions should be taken for a failed authorization ?Sales Management Selling through the web Order iPayment Order Management What actions should be taken for a successful authorization ?Sales Management Selling through the web Order iPayment Order Management What back-end payment systems do you currently integrate with ?Sales Management Selling through the web Order iStore Customer Service What is your company's return policy?



Sales Management Selling through the web Order iPayment Order Management What payment instruments will be accepted ?



Sales Management Selling through the web Order iPayment Order ManagementWhat restrictions apply to merchants in your internet payment systems?




Once an account is created on the storefront, does anything have to be modified in ERP or other CRM apps ?



What information about the customer is sensitive I.e. should not be displayed unless the customer logs in ?









What kinds of multimedia do you anticipate using on the web storefront ? eg. audio clips, mpeg

What kinds of products do you intend to sell of the store ? eg. downloadable, shippable


Who will provide product details ? ( Already available, outsourced data entry..)

Are there any rules or requirements governing the use of payment instruments ?

Do you use wallets and digital certificates in your internet payment systems?

For what period of time should the order history be available ? I.e. how far back should the order history stretch ?

What is your electronic payment system model ? For example, Host based or Terminal Based?

What is your transaction volume for credit card payments, credits, voids, etc per day?

What restrictions apply on Return/Credits in your internet payment systems?

What restrictions apply on Return/Credits in your internet payment systems?

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis QuestionsSales Management Selling through the web Order iPayment Order Management What risk management features are required ? Sales Management Selling through the web Order iPayment Order Management When should an ATP check be performed ?Sales Management Selling through the web Order iPayment Order Management When should capture of payments occur ?Sales Management Selling through the web Security iStore Security What security concerns need to be addressed ?

Sales Management Selling through the web Security iStore SecurityWhat security infrastructure is currently in place for e-commerce projects ?

SL - Sales Management Sales Intelligence Reporting Who receives a copy of the Sales reports?

SL - Sales Management Sales Intelligence Reporting

SL - Sales Management Sales Intelligence Reporting How do you update a Sales report’s distribution list?







SL - Sales Management Sales Intelligence Reporting What sales methodolgy and/or tools do you currently use?





SL - Sales Management Account Management (SLS03) Sales Intelligence Reporting

SL - Sales Management Account Management (SLS03) Sales Intelligence Reporting

SL - Sales Management Opportunity Management (SLS05) Analyze Pipeline (SL0780) Sales Intelligence Reporting









SL - Sales Management Determine Pay Point (SL1677) Sales Intelligence Reporting



SL - Sales Management not identified Sales Intelligence Reporting


Sales Organization Management (SLS02)

Define Sales Hierarchy (SL0761)



What is the criteria for determining who should receive a copy of any Sales report?





Is the process to update a Sales report’s distribution list documented?



How long does it take to update a Sales report’s distribution list?



How long should it take to update a Sales report’s distribution list?



Who performs the tasks associated with updating a Sales report’s distribution list?



Will anyone other than the sales organization have access to the sales data?



How is the reporting structure of the sales organization defined? Please provide the organization structure.


Provide Methods and Tools (SL0763)


Evaluate Product Margins (SL0765)

Do you currently analyze gross margin and revenue growth? If yes, how? If no, is this a need?


Evaluate Product Margins (SL0765)

Do you currently analyze top/bottom product lines, groups, families? If yes, how? If no, is this a need?


Implement and Track Compensation Plan (SL0767)

Do you evaluate if the compensation plan is producing the desired selling performance.


Analyze Productivity of Sales Reps (SL0768)

Do you track the individual performance/compensation of induvidual sales reps or sales groups?

Create Account Profile (SL0771)

Do you currently track top/bottom customers? If yes, how? If no, is this a need?

Create Account Profile (SL0771)

Do you currently identify critical customers? If yes, how? If no, is this a need?

Do you currently track the length of sales cycles? If yes, how? If no, is this a need?

Do you currently monitor and track win/loss ratios? If yes, how? If no, is this a need?

Do you currently analyze average revenue per order? If yes, how? If no, is this a need?

Do you currently determine the most and least effective sales channels? If yes, how? If no, is this a need?

Do you currently analyze the amount of leads needed to meet quota? If yes, how? If no, is this a need?

Do you currently determine the most valuable revenue generating opportunities? If yes, how? If no, is this a need?

Do you currently determine the most risky opportunities? If yes, how? If no, is this a need?

Do you currently analyze the pipeline by sales channel, status, or stage? If yes, how? If no, is this a need?


Define Compensation Structure, Criteria, and Revenue Sharing Conditions (SL1676)

Do you currently evaluate compensation plan effectiveness? If yes, how? If no, is this a need?


How do you establish the stages of the selling process upon which the salesperson is compensated or rewarded?


Do you currently rank top and bottom sales performers? If yes, how? If no, is this a need?


Do you currently calculate the return on compensation? If yes, how? If no, is this a need?


How do you manage your sales force today (e.g. by objectives, facts, exceptions)? Please provide examples.


What business performance statistics do you monitor for Sales?

E1
















SL - Sales Management not identified Sales Intelligence Reporting What browser are you using? Is it a corporate standard?



Activity Based Costing Not identified ABM, ACTIVA



Activity Based Costing Not identified

Activity Based Costing Not identified ACTIVA

Activity Based Costing Not identified ACTIVA

Activity Based Costing Not identified ABM, ACTIVA, GL



Activity Based Costing Not identified ACTIVA, GL

Activity Based Costing Not identified ACTIVA, GL, PA

Activity Based Costing Not identified ACTIVA, GL, PA


Activity Based Costing Not identifiedDo you trace costs to activities or processes?


Activity Based Costing Not identified ACTIVA, OM

Activity Based Costing Not identifiedDo you evaluate the profitability of the product mix and pricing?

Activity Based Costing Not identifiedDo you understand customer profitability?


What are your Sales reporting requirements with respect to functional vs. foreign currencies?


What are your Sales reporting requirements with respect to summary or detail formats? Obtain report listing.


What reports do you currently generate to meet your Sales reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Sales reporting requirement that your current set of reports does not meet?


Are Sales reports standard across multiple Sets of Books, for example, subsidiaries?


Are Sales reports standard across multiple levels within a Set of Books, for example, divisions?


What account codes and/or descriptions are required on Sales reports?


Do you provide a "key" of content/information somewhere on the Sales report?


What Sales reports are grouped together on a regular basis and printed in one print run?


Is there any requirement for online (softcopy) distribution and/or remote location printing for Sales reports?


Do some of these Sales reports belong in report sets? Always being run together?



What type of printers do you use to run Sales reports? Where are they located?


Do you have any additional sales reporting requirements not already discussed?

Strategic Enterprise Management

Product/Customer Cost

Product costing is essential for completing product line profitability analysis. Can you rank the profitability of product lines (products) from highest to lowest and do you have a high confidence that your products are properly costing?



Do your product/product line costs consider the implications of marketing decisions on the indirect cost of production?



Do the various organizational functions in your company understand how their actions impact the cost of other functions and ultimately the products?


ABM, ACTIVA, GL, OM


Do you analyze the cost to serve each customer and what factors do you consider when making this analysis?



In many environments, analyzing product cost over its life cycle can be a critical determinant in strategy development and selection. Have you performed this evaluation and can you share your thought processes and results?



What is a one percent change in your costs worth to you on an annual basis?



Do you develop process mapping to assist in eliminating non-value added effort?


ABM, ACTIVA, GL, FA, PA


Planning the expenditure is one requirement but do you track capital expenditures to assure that these investments are actually made?



Do you frequently perform make/buy analysis on products and components considering the product line profitability and return on invested capital?



What types of cost elements do you consider (Fixed, Variable, Administrative, etc.) in your make/buy analyses and are you satisfied that the cost analysis produces accurate information?



Is continuous improvement, cost tracking and control a high priority organizational initiative and if so, what key performance indicators do you use to track those improvements?



What kind of cost system(s) do you use? (i.e.. Standard Cost, Activity Based) In situations where the in process times are lengthy how do you manage and track those costs on a periodic basis?


ACTIVA, GL, AR, OM, PA


Is your inter-company transfer pricing policies cost plus or markup based and is it causing an inflation of manufacturing cost to generate more profit for the producing plant?


ABM, ACTIVA, GL, PA



ACTIVA, GL, PA, Costing


Is product and inventory valuation based on volume based drivers, such as labor and machine hours?



Does the company clearly understands its products, services, and customers?


ABM, ACTIVA, GL, OFA, OSA



ABM, ACTIVA, GL, OM, OSA


E1





Activity Based Costing Not identified ABM, ACTIVA, OMWhat is your pricing strategy towards low cost and low service customers?




Activity Based Costing Not identified ACTIVADo you have an activity based system

Activity Based Costing Not identified ABM, ACTIVADo you measure the cost of capacity? Employees, plant, equipment, etc.

Activity Based Costing Not identified ABM, ACTIVADo you measure the cost of unused capacity?


Activity Based Costing Not identifiedDo you track costs to validate continuous improvement initiatives?



Activity Based Costing Not identifiedDo you perform extensive financial modeling, graphing and analysis?





Activity Based Costing Not identified ABM, ACTIVAHow do you protect your most profitable customers from your competition?

Activity Based Costing Not identified ABM, ACTIVAHow do you win your competitors' profitable customers?


Activity Based Costing Not identified Integration

Activity Based Costing Not identified ABM, ACTIVA Integration

Activity Based Costing Not identified ABM, ACTIVA Integration




Activity Based Costing Not identified Quality

Activity Based Costing Not identified ABM, ACTIVA, GL Quality

Activity Based Costing Not identified ABM, ACTIVA, GL Quality



Activity Based Management Analyzer Not identified Executive Reporting



What are the key executive reports that exist today?




ABM, ACTIVA, AP, OPA


Do you select your suppliers based on total cost and product profitability or by lowest price per transaction?


ABM, ACTIVA, GL, PA


Does the product design take into account product manufacturing total cost and product profitability?


ABM, ACTIVA, GL, PA


Are order sizes, shipping arrangements, or supply chain efficiencies based on activity costs and profitability?








ABM, ACTIVA, GL, PA

Operational and Strategic Control

Do you identify the indirect costs to a business line such as design engineering, order entry, distribution and marketing efforts? How is this done.


ABM, ACTIVA, GL, PA



ABM, ACTIVA, GL, PA


Considering your company cost structure, where is the greatest opportunity to reduce cost? Material, Direct Labor, Engineering, overhead, etc.


ABM, ACTIVA, GL, PA


Do you view your plants as profit centers and therefore need to administer transfer pricing policies?


ABM, ACTIVA, GL, OFA



ABM, ACTIVA, GL, OFA


Does financial performance dominate measures across activities, processes and cost centers?



Are employees involved in performance measurement within their operational areas? across cost centers to the extent they drive or influence the process performance?



Do employees review performance measures and are able to learn and react to the performance measures?



Do employees understand the financial impact of their performance on the cost of activities and processes, and overall profitability?







Do you track the activity cost drivers? such as machine hours, setup time, number of new products introduced, maintenance hours, etc.


ABM, ACTIVA, OM, OSA

Does the array of consumer choices(options) ripple through your functional organizations driving up their support costs and inventory levels?


Are your Capital Expenditure plans influenced by customer/product line profitability when you develop your Strategic Plan?


Is there an example of a capital expenditure in conflict with short term objectives?


ABM, ACTIVA, EDW, OBIS

Are you able to drill down in your organization and extract data to perform reliable cost comparisons between production facilities?


ABM, ACTIVA, EDW, OBIS

Are you required to extract data from multiple sources to complete assignments?


ABM, ACTIVA, OFA, EDW, OBIS

Do you feed any activity costing information to your planning/budgeting or financial reporting systems?


ABM, ACTIVA, GL, EDW

Do you feel your present Cost Systems are satisfactory from a planning and control aspect as well as strategic management perspective? Where do you think the respective strengths and weaknesses are?


Are you getting meaningful cost and profit information that helps you manage your product lines and customers?


Does your organization have confidence that the financial system provides accurate costs?


ABM, ACTIVA, GL, EDW

Do your cost systems provide good information on which to make operating decisions such as pricing, make/buy?


ABM, ACTIVA, GL, OBIS, EDW

Do employees receive accurate information on the operational and financial performance of activities and process they impact?


ABM, OFA, OBIS, OPA

Do you have an integrated manufacturing or service delivery reporting system?


ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OPA, GL

If you have a costing system, do you have the ability to build different dimensions easily?



E1







Is there a need to publish profitability and cost reports on the web?







Activity Based Management Analyzer Not identified ABM, ACTIVA Executive Reporting







Do you have or need to have drill down reporting?



Activity Based Management Analyzer Not identified ABM, ACTIVA, OPA Executive Reporting





Activity Based Management Analyzer Not identified Executive ReportingHow critical is it to have processing time transparent to the end users?


Balanced Scorecard Not identified StrategyHow would you define the business you are in?

Balanced Scorecard Not identified Industry Trends

Balanced Scorecard Not identified Strategy

Balanced Scorecard Not identified StrategyWhat are your long-term objectives and goals?

Balanced Scorecard Not identified Strategy If growth is a key issue for you what are your growth rate objectives?


ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OPA

What types of reports are most needed by executive to enhance and monitor and enhance performance?





Do you use graphs within the same reporting tool and the ability to publish this information on the web would enhance the understanding of business profitability?


ABM, ACTIVA, OFA, OBIS, OPA

Do you have a need to quickly report against cost objects in your database? (by product, product line, distribution channel, market segment, customer order?



Do you have key performance measures that you report across the organization?



Do operational managers' objectives include cost control and profitability improvement?



Do you compare actual costs against forecasts? by process, activity, or product.



Would performance be enhanced if managers can analyze current operational processing models and "to be" cost models?


Is there a need to share costing and profitability models across locations and business units?


Are there specific product, activity, or process costs that need to be reported and tracked?



Do current costing reports reflect integrated figures to the GL or other sources of cost data?


How frequently do you report on the cost and profitability of processes and products?



Do you have a data warehouse from which costing and profitability analysis are performed?


ABM, ACTIVA, Balanced Score Card, GL, OBIS, OFA, OPA

Do you use multidimensional reports where end users have the flexibility to build and generate reports?


ABM, ACTIVA, Balanced Score Card, GL, OBIS, OFA, OPA


ABM, OFA, OBIS, OPA, GL

Is sophisticated security features such as row level at a business view level needed?


Do you have a need to view activity costs locally or across rolled up hierarchies?


Do you require unit cost analysis based on inventoried an non-inventoried items that influence production costs?


Do you need to compare activity costs across cost centers, across costing models, and across time?


Do you need to compare across models, leveraging the multi-model architecture of your cost database?


Is there a business need to report cost centers sharing the same activity and all activities in a cost center?


Would it simplify reporting if filtering is usable at any dimension to shorten reports to key areas?




ABM, ACTIVA, OFA, OPA

Do you have a need to access tables directly using advanced reporting tools such as SQL code generators?


Balanced Score Card


ABM, ACTIVA, Balanced Score Card, EDW, GL

What do you perceive your consumers' needs to be and how do you see them changing in the foreseeable future?


Balanced Score Card

What is your company’s (your) vision for the future of the company? [Obtain Mission/Vision/Value Statement]


Balanced Score Card, GL


Balanced Score Card

E1





Balanced Scorecard Not identified StrategyWhat would your competitors, customers, and suppliers say about you?











Balanced Scorecard Not identified StrategyCan you describe the ways in which you are building shareholder value?


Balanced Scorecard Not identified



How often is the company reorganized?












Balanced Scorecard Not identified Strategy Measures

What are the key performance indicators that measure a company's health?

Balanced Scorecard Not identified Strategy MeasuresDo you currently have an executive information system?



Balanced Score Card


Balanced Score Card, EDW

Is revenue/market share growth paramount, or is profitability, return on investment and growing earnings per share your most pressing concern?


Balanced Score Card

Can you describe what your strategies are to achieve competitive advantage and grow market share?


Balanced Score Card

Are these strategies succeeding and if so, how do you measure that success?


ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OSA, OPA, GL

What are your competitive strategies (i.e.. Cost, Quality, Customer service, etc.) and which are your strongest and weakest attributes?


Balanced Score Card

Of that list of critical success factors, which are the top three to five and does your current strategic plan address the achievement of these factors?


Balanced Score Card

Competition can take the form of substitute products as well as the more traditional companies. Do substitutes for your products exist that are considered in developing your strategies?


Balanced Score Card

Do you feel that you can achieve a competitive advantage and if so, does your strategic plan have objectives that will give you that competitive advantage?


Balanced Score Card

Your market capitalization has been increasing(decreasing) over the last few years. Do you attribute this to a recognition by the investment community of failure/(success) of your strategic plans?


Balanced Score Card

Why do you think your nearest competitor has generated high(lower) increases in shareholder value than your company? What do you admire(dislike) about that competitor?


ABM, ACTIVA, Balanced Score Card, GL, Project

What are the new projects/initiatives approved by the board that will impact the business and can you quantitatively define what success is worth financially?


Balanced Score Card


Balanced Score Card

What are the major initiatives you have underway to meet your growth objectives?


ABM, ACTIVA, Balanced Score Card, EDW, GL

Strategy Implementation

Can you execute your strategies from the boardroom or do you need to enlist the entire company to make them happen?


Balanced Score Card


Is "change" a key issue for you and your organization. If so, what are the dynamics of "change" at your company? Organizational structure? Culture?


ABM, ACTIVA, Balanced Score Card, EDW, GL, OM



Balanced Score Card

What are the trends on sales growth rates, profitability, capacity utilization, warranty or returned goods?


Balanced Score Card, OM

How would you prioritize the factors to which your industry must respond (i.e. customers, technology, competitors, globalization)?


Balanced Score Card

What do you see as the barriers to competitive entry into your marketplace and how, if at all, do you see those barriers changing?


Balanced Score Card

With the rapid pace of technological change have you considered how technology might change the character of your industry?


Balanced Score Card

If risks are either internal or external to the corporation can you describe the most critical marketplace risks which lie in each of these areas?


Balanced Score Card

Can you describe the real and/or perceived threats to which your industry must respond to now or in the future?


Balanced Score Card

Would you describe the risk profile for your industry as high and are your shareholder expectations aligned well with that profile?


Balanced Score Card

What does a company need to do well for admission to compete in your industry and are there companies exceeding these minimum requirements? describe how they are differentiating themselves.


ACTIVA, Balanced Score Card, GL, OM

Assuming your company possesses the competencies necessary to succeed in this industry, can you now describe the critical success factors that will give you a leadership position.


Balanced Score Card

With the rate of changing technology, do you have or do you see non-traditional competitors emerging that have been considered in your planning process?


Balanced Score Card

Have any of your competitors demonstrated technological advantages or have you considered how you might take advantage of technology to gain competitive advantage?


ACTIVA, Balanced Score Card, EDW, GL


Balanced Score Card, ABM, OFA


ABM, Balanced Score Card, OFA, OBIS, EDW

Have you defined key performance indicators that are used throughout the company or what are the key metrics you use to measure the performance of the company?

E1






Balanced Scorecard Not identified Strategy Planning



Balanced Scorecard Not identified Strategy PlanningWhat are your five biggest issues in the budgeting process?


Balanced Scorecard Not identified Strategy PlanningHow many people are involved in the budget process? Who are they?


Balanced Scorecard Not identified Strategy PlanningHow many iterations are usually performed during the budget process?


Balanced Scorecard Not identified Strategy PlanningHow is the budget information reported and distributed?

Balanced Scorecard Not identified Strategy Reporting

Balanced Scorecard Not identified CustomersWhich market segments are you the most effective and least effective in?

Balanced Scorecard Not identified CustomersDo you have a measure for customer satisfaction?

Balanced Scorecard Not identified CustomersHow often do you conduct customer surveys?

Balanced Scorecard Not identified Customers


Do you know your share of your customers' wallet?

Balanced Scorecard Not identified CustomersIf there are factors impacting customers repeat purchases what are they?

Balanced Scorecard Not identified CustomersIf there are factors impacting customers increase purchases what are they?


Balanced Scorecard Not identified Financial







Balanced Scorecard Not identified Internal Processes


Balanced Scorecard Not identified Internal ProcessesDo you set performance measures for key internal processes?





ABM, Balanced Score Card, OFA, OBIS, EDW

What organizational metrics do you track? Does the organization understand the key performance indicators they are being measured on?


Balanced Score Card, OFA

Are you satisfied with your strategic planning process from the planning process as well as the quality of the resulting strategic initiatives?


Balanced Score Card, GL, OFA, OBIS, FA

What processes are used to plan capital expenditures and rank their importance to a strategic goal?


Balanced Score Card, OFA, GL

Planning and budgeting Can you describe how the budgeting process works in your organization?





How is the budget administered? Is there one person responsible for the process?





How long does your budget setup take? How long does the total budgeting process take?




ACTIVA, Balanced Score Card, GL, HR

How many/which sources are used in the formulation of the budget? (i.e., General Ledger information, non-financial information such as headcount, salary information, square footage, etc.)




Balanced Score Card, EDW, GL, OBIS, OFA, OSA, OPA

Are you satisfied with the responsiveness and relevancy of your management reporting systems?


Balanced Score Card


Balanced Score Card, OM, OSA


Balanced Score Card, OSA


Balanced Score Card, OSA

From your customers perspective, what are the most valued things about your products or services?


Balanced Score Card, EDW, OM, OSA


Balanced Score Card


Balanced Score Card


Balanced Score Card

If there are factors impacting customers' cross buying, buying different products, what are they?



Are you able to accurately measure profitability of your business units? How much confidence do you have in your forecasts and plans?


Balanced Score Card

Have you ever performed value added analysis to your business processes?


Balanced Score Card

Describe the elements that expedite and elements that prolong the cash to cash cycle?


ABM, ACTIVA, Balanced Score Card, OFA, OBIS, OSA, OPA, GL

Do you track customer and product line profitability and the performance of processes that impact profitability?


Balanced Score Card

What are the key financial performance measures that are critical to the business?


Balanced Score Card

How are the revenue and earning growth goals balanced with the cost control/reduction objectives?


Balanced Score Card

If you align the profitability of your product lines with your investment by product line? What is the RONA by product line?


Balanced Score Card, EDW, OBIS

Do you know how internal processes impact, positively or negatively, the achievement of your strategy?


Balanced Score Card, OM, OSA, OBIS

Which internal processes contribute the most to customer loyalty, repeat purchases, and increase purchases?


Balanced Score Card


Balanced Score Card

What are the key measures used to monitor performance in key internal processes


Balanced Score Card, GL, OBIS, OFA

Are managers of internal processes involved in strategy and direction setting?


AP, Balanced Score Card, EDW, OBIS, OM, OSA, OFA, OBIS, OPA

Do internal process owners have the knowledge base about suppliers and customers to achieve the process objectives?

E1





Balanced Scorecard Not identified Learning and Growth


Do you measure employees' productivity?

Balanced Scorecard Not identified Learning and GrowthDo you measure employees' satisfaction? how often?

Balanced Scorecard Not identified Learning and GrowthDo you measure employee retention? by what?



Balanced Scorecard Not identified MeasurementHow does an investor in your industry measure value?

Balanced Scorecard Not identified Policy

Balanced Scorecard Not identified Strategy MeasuresHow do you want to be perceived by your customers?

Balanced Scorecard Not identified Strategy MeasuresHow do you want to be perceived by your suppliers?

Balanced Scorecard Not identified Strategy MeasuresHow do you want to be perceived by your employees?


OPM Enterprise Management Strategic Objectives Detail/ Executed Financial Planning ALL



OPM Financial Management General Financial Accounting Process General Ledger OPMACCT CalendarCan you provide a copy of your current company calendar year?

OPM Financial Management General Financial Accounting Process General Ledger OPMACCT CalendarWhat is the number of periods in the calendar year?

OPM Financial Management General Financial Accounting Process General Ledger OPMACCT CalendarWhat is the begin date of the year? What is the end date of the year?

OPM Financial Management General Financial Accounting Process General Ledger OPMACCT Maintenance



OPM Financial Management General Financial Accounting Process General Ledger OPMACCT Security

OPM Financial Management General Financial Accounting Maintain General Ledger OPMACCT Setup




OPM Financial Management General Financial Accounting Maintain General Ledger OPMACCT Validation



OPM Financial Management General Financial Accounting Maintain General Ledger Chart of Accounts


OPM Financial Management General Financial Accounting Process General Ledger MaintenanceWho is responsible for opening and closing calendar periods?

OPM Financial Management General Financial Accounting Process General Ledger Security


Balanced Score Card, HR, GL

Do you monitor measures to track the value added per employee such as the revenue per employee?


ACTIVA, Balanced Score Card


Balanced Score Card


Balanced Score Card, HR, GL


Balanced Score Card, HR, EDW, OFA, OSA, OBIS

Do you think that employees have the necessary enablers to achieve your financial, customer , and internal process objectives? for example, access to information, training, climate for action, etc.?


Balanced Score Card

Are you satisfied with the current level of "agility" and "responsiveness" of your organization? How could it be improved?


Balanced Score Card


Balanced Score Card

Do you routinely analyze/monitor your competitors to discern their strategies, strengths/weaknesses and has this information influenced any of your strategies? How?


Balanced Score Card


Balanced Score Card


Balanced Score Card


Balanced Score Card, HR

Are your career development, performance feedback, and employee objective aligned with your strategic objectives?

Organization Structure

Do you have a copy of your current organization structure? How many sets of Books do you currently have?


Can you provide a list of all companies that are legal entities, and require maintenance of a balanced set of books? What are their complete addresses?


Do you have an organizational hierarchy that is defined, and current? May we have a copy?

Is the schedule for opening and closing calendar periods documented? May we have a copy?

Do you have any other documentation on your calendar open and close procedures? May we have a copy?

If you have multiple organizations, do they all close at the same time, or separately?

Can you provide us with a list of users who should have access to the calendar?

There are four Account Types in OPM that are used for account and account key selection and reporting. These are: Asset, Liability, Equity, and Operating Expense. These are predefined in the system, do you want to modify these descriptions?

Do you have a current list of your Account Classes? These are user- defined classifications used to classify account types. (Ex: Account Type = Assets. Account Classes = Current Assets, Long-Term Assets) May we have a list of your account classes?

Can you provide a list of Account Classes for each of the four Account Types?

Another sub-classification (of account types and classes) is the account usage code. These are user-defined, and is also used for reporting. Do you have a list of codes that you want to use as account usage codes?

Do you currently use Validation Codes? If so, how are they used? Can you provide an example?

Have you determined the accounts you want to associate with the accounting units? May we have a list?

The account key combines an accounting unit with an account. Have you classified and sorted your account keys? May we have a copy?

OPMACCT, OPMFININT, OPMMAC

Do you have a copy of the mapping of your chart-of-accounts? May we have a copy? Is each account in your chart of accounts set up by company? Is each account valid for a particular company code?

OPMACCT, OPMMAC

Have you decided the way in which accounting units will be mapped to transactions?

OPMACCT, SYSADMIN

OPMACCT, SYSADMIN

Do you have security requirements on who should have access to the calendar? (e.g. by company?)

E1






OPM Financial Management General Financial Accounting Maintain General Ledger Set of Books

OPM Financial Management General Financial Accounting Process Inventory OPMMAC Transactions

OPM Financial Management ALLWhich are parent companies, which are subsidiaries?

OPM Financial Management ALL

OPM Financial Management ALLWhich HR Organizations will be set up as Inventory Organizations?

OPM Financial Management OPMACCT Chart of Accounts

OPM Financial Management Manage Reporting OPMACCT Reporting

OPM Financial Management Manage Reporting OPMACCT Reporting

OPM Financial Management Manage Reporting OPMACCT Security

OPM Financial Management Manage Reporting Security

OPM Financial Management Manage Reporting Security

OPM Financial Management OPMSY

OPM Financial Management OPMSY

OPM Financial Management OPMSY, OPMPOC

Application Implementation Method Define Business Requirements ALL OPM Modules Security

Application Implementation Method Define Business Requirements OPMSY Documents






Application Implementation Method Define Business Requirements OPMSY Reporting






Application Implementation Method Define Business Requirements OPMSY Security

Application Implementation Method Define Business Requirements OPMSY, SYSADMIN MaintenanceWho is responsible for the maintenance of Geography Codes?

OPMFININT, OPMMAC

What is the structure of your account number? What segments are a part of your account number, company, location, cost center, account, sub-account?

OPMFININT, OPMMAC, OPMSY

How many sets of books and companies will be set up? Can you provide a list?

How will you map transactions from OPM to the General Ledger? What criteria will you use? Have you planned your accounting organizational hierarchy?

Operations Analysis & Management Reporting

Manage Cost Accounting and Cost Allocation





Do you currently have an organization code system? This is a short, unique code that identifies each organization. May we have a copy?





Manage Cost Accounting & Cost Allocation

Do you have a current list of your accounting units (departments, plant, cost centers) for which you need to track balances? Can you provide a copy?


What reports do you currently generate to meet your Accounting Setup reporting requirements? Can you provide examples of each? Include source (could be manual), users, frequency, number of copies.


Is there any Accounting Setup reporting requirement that your current set of reports does not meet?


Do you have documentation on your current system security requirements for Accounting Setup?


OPMACCT, SYSADMIN

Do you have security requirements on who can enter data for Accounting Setup? (e.g. by company?) Can you provide a list of users who should have access?


OPMACCT, SYSADMIN

Do you have security requirements on who can run Accounting Setup reports? (by company?) Can you provide us with a list of users who should have access?




Can you provide a list of all manufacturing plants and their complete address?




Do you have any external organizations? (People are not assigned to an external organization.) If so, can you provide a list with current addresses?




Which, if any, manufacturing plants do you wish to enable Process Operations Control (POC)?

OPM Information Technology Management

Each user, in OPM, is assigned to one or more organizations. Do you have a list of all the users that will be given access to OPM modules?


Can you provide a list of Document Types that you currently use? (Ex: Purchase Orders)


OPM has a list of supplied document types. Are there any document types that you need to add to this list?


Which document types do you wish to assign numbers to automatically, and which ones manually?


In your current document numbering schema, is there any significance? Can you explain the significance, and what it is used for?


What is the current length (number of digits) in your document numbering system? May we have a list, by document type, that is representative of your current numbering schema?


For each document type and organization combination, can you provide a starting document number? (Ex: 1000.)


Do you have a list of Geography Codes, that are used to reference address geographical areas on documents? Types of Geography Codes include: Country, State, Province, County. May we have a copy?


Do you have a system of storing and categorizing text in your current system? If so, may we have a copy of all text that is currently stored in your present system?


How is the text currently categorized? By document? By table? Which ones print on documents?


Do you currently represent longer descriptions or messages with short codes? If so, may we have a list? Are they printed on documents?


Do you currently have a list of codes to provide information on increases or decreases in inventory? May we have a copy? (OPM calls these Reason Codes.)


Do they define: Inventory Adjustments, Movements, Production Transactions, and Purchasing Receipts?


Looking at the organization structure, can you identify for each user, which OPM organizations they should be given access to? Can you provide us with a list?


E1





Application Implementation Method Define Business Requirements OPMSY, SYSADMIN Maintenance

Application Implementation Method Define Business Requirements OPMSY, SYSADMIN Maintenance

Application Implementation Method Define Business Requirements OPMSY, SYSADMIN MaintenanceWho is responsible for the maintenance of user organization assignments?

Enterprise Architecture Planning Analyze Information Architecture OPMSY Other

Enterprise Architecture Planning Analyze Information Architecture OPMSY MaintenanceWhat specific information is archived? What information is purged?

Enterprise Architecture Planning Analyze Information Architecture OPMSY Maintenance

Enterprise Architecture Planning Analyze Information Architecture OPMSY MaintenanceDo you purge and archive Sales Order and Shipment Records?

Enterprise Architecture Planning Analyze Information Architecture OPMSY MaintenanceDo you purge and archive Purchase Order, Receipt, and Return records?

Enterprise Architecture Planning Analyze Information Architecture OPMSY MaintenanceDo you purge and archive Inventory Journal records?




Enterprise Architecture Planning Analyze Information Architecture OPMSY MaintenanceHow do you audit your Purge and Archive data? Who is responsible?


Enterprise Architecture Planning Analyze Information Architecture OPMSY MaintenanceWhat criteria is used to determine when system information is to be purged?

Enterprise Architecture Planning Analyze Information Architecture OPMSY Security

Enterprise Architecture Planning Analyze Information Architecture OPMSY, SYSADMIN Maintenance

Enterprise Architecture Planning Analyze Information Architecture OPMSY, SYSADMIN Security

Enterprise Architecture Planning Analyze Information Architecture OPMSY, SYSADMIN Security

OPM Materials Management Receiving & Inspection Manage Receive Goods ALL Receiving PoliciesDo you use FIFO/LIFO inventory management policies?

OPM Materials Management Receiving & Inspection Manage Inspect Goods ALL MaintenanceWhat are your current inventory goals? Price goals? Quality goals?

OPM Materials Management Receiving & Inspection Manage Inspect Goods ALL Security

OPM Materials Management Receiving & Inspection Manage Receive Goods N/A Security

OPM Materials Management Receiving & Inspection Manage Receive Goods OPMINV Receiving Policies

OPM Materials Management Receiving & Inspection Issue Material OPMINV Inventory Transfer

OPM Materials Management Receiving & Inspection Issue Material OPMINV Inventory TransferWhich sites do you transfer materials to or from?

OPM Materials Management Receiving & Inspection Issue Material OPMINV Inventory TransferHow do you perform inventory transfers? Describe the steps.

OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMINV Maintenance




OPM Materials Management Receiving & Inspection Manage Receive Goods OPMINV, OPMPMGT Receiving PoliciesWhat type of receipts do you process? Vendor? WIP? Customer Returns?

OPM Materials Management Receiving & Inspection Manage Receive Goods Receiving Policies

OPM Materials Management Receiving & Inspection Manage Inspect Goods ReturnsHow do you manage items received that are rejected?

OPM Materials Management Receiving & Inspection Manage Inspect Goods MRB

OPM Materials Management Receiving & Inspection Manage Inspect Goods Returns

OPM Materials Management Receiving & Inspection Manage Inspect Goods MRB

OPM Materials Management Receiving & Inspection Manage Yard OPMINV, PO Receiving PoliciesDo you use public warehousing? How many, and where are they located?


Who is responsible for the maintenance of text? Can you provide a list of users who should be given access to these forms?


Who will be responsible for the maintenance of Reason Codes? Can you provide a list of users who should be given access to these forms?



Can you describe your current procedures for the Purging and Archiving of system information?



Do you purge and archive Production Batches, and their associated detail transactions?





How frequently do you perform archiving of system information? How frequently do you purge?


Is your current purge and archive procedure documented? May we have a copy?


What operations/processes do you want to streamline, or eliminate for the Purge and Archive process?



What criteria is used to determine when system information is to be archived?



Do you have documentation on your current system security requirements for Purge and Archive? Please provide copy.


How do you maintain your Purge and Archive data (who enters, who reviews, etc)? Who does the maintenance?


Do you have security restrictions on who can enter/maintain data for Purge and Archiving of system data? (e.g., by company, by cost center, by position) Please describe restrictions.


Map each P&A user to a menu structure. Will any new menus need to be created for Purge and Archive?

Do you have security requirements on who can run Receiving reports? (by company, by cost center etc.)

Do you have documentation on your current system security requirements for Receiving? Can you provide us with a copy?

Do you receive into multiple warehouses, at each site? Can you provide a list?


How would you rate the accuracy of raw material on-hand balances? Packaging? MRO?

How would you rate your location accuracy? How much obsolescence are you experiencing? What inventory areas?

What projects are in place to enable improvement for on-hand balance accuracy?

How would you rate the accuracy of planning parameters like lead-times or lot sizes?

OPMINV, OPMPMGT, PO

Do you require lot traceability? How do you currently assign lot numbers? Do you tie back to vendor lot number?

OPMINV, OPMPMGT, PO

OPMINV, OPMPMGT, PO

When supplier inventory fails inspection, do you move the material into a MRB location, for further review? Do you have a quarantine location/ warehouse? Are there any special security requirements?

OPMINV, OPMPMGT, PO

How do you handle vendor returns? Describe the process. Who initiates the Return to Vendor transaction?

OPMINV, OPMPMGT, PO

What document is used to transfer inventory from MRB to a warehouse location?

E1





OPM Materials Management Receiving & Inspection Manage Yard OPMINV, PO Receiving PoliciesDo you use consignment warehouses? If so, describe the mechanics.

OPM Materials Management Receiving & Inspection Manage Receive Goods OPMMAC, PO Receiving PoliciesDo you accrue your receipts to the General Ledger?


OPM Materials Management Receiving & Inspection Manage Receive Goods Receiving PoliciesDo you perform (virtual) receipts of Drop Ship items?

OPM Materials Management Receiving & Inspection Manage Receive Goods Receiving PoliciesIf yes, then what document or event drives the receiving transaction?

OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT Receiving Policies

OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT Direct ReceiptsAre any items received directly into inventory?

OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT Reporting

OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT Reporting

OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT Receiving PoliciesIs there any business policy governing receipts?


OPM Materials Management Receiving & Inspection Manage Inspect Goods Inspection

OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT, PO Receiving

OPM Materials Management Receiving & Inspection Manage Receive Goods Security

OPM Materials Management Receiving & Inspection Manage Receive Goods ReportingWhat business performance statistics do you monitor for Receiving?

OPM Materials Management Receiving & Inspection Manage Receive Goods Reporting





OPM Materials Management Receiving & Inspection Manage Receive Goods ReportingDo you run Receiving reports for different companies or cost centers?

OPM Materials Management Receiving & Inspection Manage Receive Goods ReportingWhat account codes and/or descriptions are required on Receiving reports?

OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, OPMPM Receiving Policies

OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, OPMQM InspectionIf not, do you inspect items at receiving?

OPM Materials Management Receiving & Inspection Manage Inspect Goods Supplier TrackingDo you monitor the quality performance of your Suppliers?

OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT, OPMSY Receiving PoliciesAre all items received against PO's? If not, what items are not and why?


OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT, PO Receiving PoliciesDo you receive substitute items?

OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, PO Receiving Policies

OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT, PO Receiving Policies

OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT, PO Receiving Policies

OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT, PO Receiving PoliciesWhat types of information does Receiving transact?

OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT, PO Receiving PoliciesDo you track net/ tare/ gross weight numbers for vendor shipments?

OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, PO Receiving Policies

OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, PO Supplier TrackingDo you track demurrage charges? If so, how? What is the volume?

OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMQM QC PoliciesWhat types of QC inspections are performed? What types of tests?

OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMQM QC Policies

OPM Materials Management Receiving & Inspection Manage Receive Goods PO Receiving PoliciesWhich sites are Bill-to Locations? Office sites? Internal locations?

OPMMGT, PO, SYSADMIN

Do you validate receipts in terms of count, item and/or lot number? How are transactions performed? Who performs them?

OPMOF, OPMPMGT, PO

OPMOF, OPMPMGT, PO

Where is material received into the warehouse? Is it held in a particular location?

How do you update a Receiving report's distribution list? Who performs the tasks associated with updating a Receiving report’s distribution list?

Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Receiving reports?

OPMPMGT, OPMINV, OPMSY

How many sites perform receiving? Can you provide a list of Ship-To locations?

OPMPMGT, OPMQM

What are the rules on item inspection? How are items selected for inspection?

How are items received? How do you perform the receiving function? Describe the process.

OPMPMGT, OPMINV, OPMSY, SYSADMIN

Do you have security requirements on who can enter data for Receiving transactions? (e.g. by company? by cost center?)

OPMPMGT, OPMINV, PO

OPMPMGT, OPMINV, PO

What are your Receiving reporting requirements with respect to summary or detail formats? Obtain a report listing. Who receives copies of the Receiving reports?

OPMPMGT, OPMINV, PO

What reports do you currently generate to meet your Receiving reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.

OPMPMGT, OPMINV, PO

Are there any Receiving reporting requirements that your current set of reports does not meet?

OPMPMGT, OPMINV, PO

Are Receiving reports standard across multiple Sets of Books, for example, subsidiaries?

OPMPMGT, OPMINV, PO

Are Receiving reports standard across multiple levels within a Set of Books, i.e., divisions?

OPMPMGT, OPMINV, PO

OPMPMGT, OPMINV, PO

How are the appropriate people notified when material is received that will relieve a shortage?

OPMPMGT, OPMQM, PO

OPMPMGT, OPMSY, PO

Do you require documentation (ie, Purchase Order or Return Material Authorization) before an item can be received?

How do you handle receipt quantity and date exceptions? Is this process documented? Could you provide a copy?

Do you use a receipt amount or dollar amount tolerance? How do you close a Purchase Order for receiving?

How is material received? By Truck? Tanker? Rail Car? Ship? Other? How many transportation companies do you use?

Do you use your own truck for vendor pick-up? Do you mix vendor loads? Do you have multiple PO's/ vendors per shipment?

Do you have vendor specific tests for the items you buy? What types? How many?

E1





OPM Materials Management Receiving & Inspection Manage Receive Goods PO Receiving PoliciesHow are expensed items delivered to the requester? Describe the process.

OPM Materials Management Receiving & Inspection Manage Receive Goods PO Receiving Policies

OPM Materials Management Receiving & Inspection Manage Receive Goods SYSADMIN Reporting

OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, PO MaintenanceHow would you rate transaction accuracy (I.e., receipts)?

OPM Materials Management Receiving & Inspection Manage Receive Goods PO Multi-Org



OPM Materials Management Receiving & Inspection Manage Receive Goods PO ReceivingWhat is the process to receive production material items?

OPM Materials Management Receiving & Inspection Manage Receive Goods PO ReceivingWhat is the process to receive expenses items?

OPM Materials Management Receiving & Inspection Manage Receive Goods PO ReceivingAre all items received against PO's? If not, what items are not and why?

OPM Materials Management Receiving & Inspection Manage Inspect Goods PO ReceivingWhat is the process for shortages to items received?

OPM Materials Management Receiving & Inspection Manage Inspect Goods PO ReceivingWhat is the process for processing non-compliant material?

OPM Materials Management Receiving & Inspection Manage Receive Goods PO,OE Receiving

OPM Materials Management Receiving & Inspection Manage Receive Goods PO,QA ReceivingHow do you manage items received that are rejected?

OPM Materials Management Receiving and Inspection Manage Receive Goods INV, PO, PROD Receipts




OPM Materials Management Warehouse Management Manage Inventory ALL Accuracy ProgramsIs inventory accuracy a part of group and individual performance ratings?

OPM Materials Management Warehouse Management Manage Inventory ALL Accuracy Programs

OPM Materials Management Warehouse Management Manage Inventory ALL Security


OPM Materials Management Warehouse Management Manage Inventory ALL SecurityWill there need to be terminal security for inventory accuracy?

OPM Materials Management Warehouse Management Manage Inventory ALL Accuracy ProgramsIs inventory accuracy a part of group and individual performance ratings?

OPM Materials Management Warehouse Management Manage Inventory ALL Accuracy Programs



OPM Materials Management Warehouse Management Manage Inventory ALL SecurityWill there need to be terminal security for inventory accuracy?

OPM Materials Management Warehouse Management Manage Inventory INV MaintenanceWhat units of measures do you use?

OPM Materials Management Warehouse Management Manage Inventory INV MaintenanceWhat are the conversions you use between units of measures

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy ProgramsHow do you measure inventory accuracy

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy ProgramsHow do you audit your inventory accuracy data?

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy ProgramsHow efficient would you rate your inventory management process?

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy ProgramsWhat time intensive inventory accuracy processes need to be addressed?

OPM Materials Management Warehouse Management Manage Inventory INV Manage Items


OPM Materials Management Warehouse Management Manage Inventory INV Reporting

OPM Materials Management Warehouse Management Manage Inventory INV MaintenanceWhat is the volume for inventory transactions?

OPM Materials Management Warehouse Management Manage Inventory INV MaintenanceWhat types of inventory transactions are done? Items, quantities, etc.

Do you want to prevent receivers from seeing the quantity ordered or quantity remaining to receive (blind receiving?

What type of printers do you run Receiving reports on? Where are they located?

Do you track the 'Country of Origin' for the items you receive? If so, please describe what items and how they are tracked.

Do you track the 'Country of Origin' for the items you have received while in your materials management/inventory system? If so, please describe your tracking process.

Do you produce reports by item and/or supplier on the 'Country of Origin' for items received, stocked, or being used in production? If so, please describe your reporting process.


Are receipts (from vendors or manufacturing) validated, i.e. counted, weighed?

How do you transact this receipt information, i.e. bill of lading or scale ticket?

Are receipts (from vendors or manufacturing) validated, i.e. counted, weighed?

How do you transact this receipt information, i.e. bill of lading or scale ticket?










E1





OPM Materials Management Warehouse Management Manage Inventory INV MaintenanceIn what areas of the business are inventory transactions performed?

OPM Materials Management Warehouse Management Manage Inventory INV Policies

OPM Materials Management Warehouse Management Manage Inventory INV MaintenanceHow are lot numbers configured? Random, sequential, date?

OPM Materials Management Warehouse Management Manage Inventory INV Maintenance

OPM Materials Management Warehouse Management Manage Inventory INV PlanningIs inventory responsibility segmented by inventory type or by buyer/planner?

OPM Materials Management Warehouse Management Manage Inventory INV MaintenanceWho updates item master information?

OPM Materials Management Warehouse Management Manage Inventory INV Warehouse Mgt

OPM Materials Management Warehouse Management Manage Inventory INV Warehouse MgtAre warehouses location controlled?

OPM Materials Management Warehouse Management Manage Inventory INV Warehouse MgtAre distribution centers used for finished goods?

OPM Materials Management Warehouse Management Manage Inventory INV Stock AdjustmentsIs inventory transferred between warehouses? plants? distribution centers?



OPM Materials Management Warehouse Management Manage Inventory INV Planning



OPM Materials Management Warehouse Management Manage Inventory INV Obsolete Materials

OPM Materials Management Warehouse Management Manage Inventory INV Other



OPM Materials Management Warehouse Management Issue Material INV IssuesHow frequently are schedules changed due to inventory problems?

OPM Materials Management Warehouse Management Manage Receive Goods INV ReceiptsWhat is the frequency of scale and equipment calibration?


OPM Materials Management Warehouse Management Manage Inventory INV CostWhat is the inventory value of your safety stock?

OPM Materials Management Warehouse Management Manage Scrap Material INV Scrap

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy ProgramsWhat inventory benefits do you hope to gain with the system?

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy ProgramsWhat programs are currently in place to enhance inventory accuracy?



OPM Materials Management Warehouse Management Manage Inventory INV PoliciesWho performs the measurement?




OPM Materials Management Warehouse Management Manage Inventory INV Stock Adjustments

OPM Materials Management Warehouse Management Manage Inventory INV Stock AdjustmentsWho is allowed to do inventory adjustments?

OPM Materials Management Warehouse Management Manage Inventory INV IssuesAre material shortages an issue for your operation?

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy ProgramsWhat is the overall accuracy goal?

OPM Materials Management Warehouse Management Issue Material INV IssuesHow many parts are on a daily shortage list?

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy Programs

OPM Materials Management Warehouse Management Manage Inventory INV MaintenanceWhat units of measures do you use?






What types of order policies do you use to order? Inventory levels, lot for lot, EOQ, Order point?

Where do you maintain inventory planning parameters lead time and ordering rules?

How are the validity of planning parameters validated? How are they revised and how frequently?

Dow you have inventory that expires or is time sensitive? How is it currently controlled?

What are your primary problems in performing the inventory function? Are these problems system, organizational, information or people?

Are there redundancies in your inventory function? What functions might be removed?

What information is needed in the inventory function that is not currently captured?

How many inventory turns occur for each type of inventory; raw materials, finished goods, intermediates, packaging?

What levels of scrap and shrinkage are you experiencing across your inventory types?

Is inventory obsolescence a problem? How much in terms of cost and efficiency?

How is inventory performance measured? In what areas? How are your current performance levels?

What are your inventory accuracy reporting requirements with respect to summary or detail formats?

What reports do you currently generate to meet your inventory accuracy reporting requirements?

Is there any inventory accuracy reporting requirement that your current set of reports does not meet?



E1





OPM Materials Management Warehouse Management Manage Inventory INV MaintenanceWhat are the conversions you use between units of measures

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy ProgramsHow do you measure inventory accuracy

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy ProgramsHow do you audit your inventory accuracy data?

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy ProgramsHow efficient would you rate your inventory management process?

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy ProgramsWhat time intensive inventory accuracy processes need to be addressed?




OPM Materials Management Warehouse Management Manage Inventory INV MaintenanceWhat is the volume for inventory transactions?

OPM Materials Management Warehouse Management Manage Inventory INV MaintenanceWhat types of inventory transactions are done? Items, quantities, etc.

OPM Materials Management Warehouse Management Manage Inventory INV MaintenanceIn what areas of the business are inventory transactions performed?

OPM Materials Management Warehouse Management Manage Inventory INV Policies

OPM Materials Management Warehouse Management Manage Inventory INV MaintenanceHow are lot numbers configured? Random, sequential, date?


OPM Materials Management Warehouse Management Manage Inventory INV PlanningIs inventory responsibility segmented by inventory type or by buyer/planner?

OPM Materials Management Warehouse Management Manage Inventory INV MaintenanceWho updates item master information?


OPM Materials Management Warehouse Management Manage Inventory INV Warehouse MgtAre warehouses location controlled?

OPM Materials Management Warehouse Management Manage Inventory INV Warehouse MgtAre distribution centers used for finished goods?

OPM Materials Management Warehouse Management Manage Inventory INV Stock AdjustmentsIs inventory transferred between warehouses? plants? distribution centers?







OPM Materials Management Warehouse Management Manage Inventory INV Other



OPM Materials Management Warehouse Management Issue Material INV IssuesHow frequently are schedules changed due to inventory problems?

OPM Materials Management Warehouse Management Manage Receive Goods INV ReceiptsWhat is the frequency of scale and equipment calibration?


OPM Materials Management Warehouse Management Manage Inventory INV CostWhat is the inventory value of your safety stock?

OPM Materials Management Warehouse Management Manage Scrap Material INV Scrap

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy ProgramsWhat inventory benefits do you hope to gain with the system?

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy ProgramsWhat programs are currently in place to enhance inventory accuracy?



OPM Materials Management Warehouse Management Manage Inventory INV PoliciesWho performs the measurement?









What types of order policies do you use to order? Inventory levels, lot for lot, EOQ, Order point?

Where do you maintain inventory planning parameters lead time and ordering rules?

How are the validity of planning parameters validated? How are they revised and how frequently?

Dow you have inventory that expires or is time sensitive? How is it currently controlled?

What are your primary problems in performing the inventory function? Are these problems system, organizational, information or people?

Are there redundancies in your inventory function? What functions might be removed?

What information is needed in the inventory function that is not currently captured?

How many inventory turns occur for each type of inventory; raw materials, finished goods, intermediates, packaging?

What levels of scrap and shrinkage are you experiencing across your inventory types?

Is inventory obsolescence a problem? How much in terms of cost and efficiency?

How is inventory performance measured? In what areas? How are your current performance levels?

E1








OPM Materials Management Warehouse Management Manage Inventory INV Stock Adjustments

OPM Materials Management Warehouse Management Manage Inventory INV Stock AdjustmentsWho is allowed to do inventory adjustments?

OPM Materials Management Warehouse Management Manage Inventory INV IssuesAre material shortages an issue for your operation?

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy ProgramsWhat is the overall accuracy goal?

OPM Materials Management Warehouse Management Issue Material INV IssuesHow many parts are on a daily shortage list?

OPM Materials Management Warehouse Management Manage Inventory INV Accuracy Programs

OPM Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessDo you have a cycle count program? What procedures are available?

OPM Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessWhat iis the count frequency for items based on ABC ranking?

OPM Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessWhat are the daily count volumes by rankiing?

OPM Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessWith what frequency do you count your inventory?

OPM Materials Management Warehouse Management Manage Inventory INV Reconciliation

OPM Materials Management Warehouse Management Manage Inventory INV Physical InventoryWhat are your current accuracy levels for physical inventory gains/losses?

OPM Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessWhat are your current accuracy levels for cycle count variances/

OPM Materials Management Warehouse Management Manage Inventory INV Cycle Count Process

OPM Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessHow often do you count all your items in any given inventory location?

OPM Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessWho is responsible for cycle counts?

OPM Materials Management Warehouse Management Manage Inventory INV Cycle Count ProcessDo you do automatic cycle counts for items that show zero on hand?


OPM Materials Management Warehouse Management Manage Inventory INV Physical InventoryIs there a tolerance level for physical inventory?

OPM Materials Management Warehouse Management Manage Inventory INV Physical InventoryWhat are your inventory tolerances?

OPM Materials Management Warehouse Management Manage Inventory INV Physical InventoryDo you require recounts on out of tolerance items?

OPM Materials Management Warehouse Management Manage Inventory INV Physical InventoryDo you research inventory variances?

OPM Materials Management Warehouse Management Manage Inventory INV Physical InventoryAre your physical inventories "wall to wall"?

OPM Materials Management Warehouse Management Manage Inventory INV Physical InventoryDo you shut down production for wall-to-wall physical inventories?

OPM Materials Management Warehouse Management Manage Inventory INV Physical InventoryDo you have a separate physical inventory database?

OPM Materials Management Warehouse Management Manage Inventory INV Physical InventoryDo you freeze inventory for a physical?


OPM Materials Management Warehouse Management Manage Inventory INV Physical InventoryHow long does a wall-to-wall physical inventory take?

OPM Materials Management Warehouse Management Manage Inventory INV Physical InventoryDo you actually count inventory in WIP or just value the location?

OPM Materials Management Warehouse Management Manage Inventory INV ReconciliationDo you reconcile transaction logs on a regular basis?

OPM Materials Management Warehouse Management Manage Inventory INV Physical InventoryHow often do you take physical inventories?

OPM Materials Management Warehouse Management Manage Inventory INV Physical Inventory




What are your inventory accuracy reporting requirements with respect to summary or detail formats?

What reports do you currently generate to meet your inventory accuracy reporting requirements?

Is there any inventory accuracy reporting requirement that your current set of reports does not meet?



What inventory losses or gain were booked for the last physical inventory and cycle count?

Do you use ABC classification? If yes what criteria do you use to derive ABC values?


Do you create inventory tags? What type of information do they have on them?

Do you perform multiple counts for each entry with different counters? Do you compare counts? What happens when counts do not match? Do you recount? Send different counters to verify? Auditors?

How do you handle zero quantities or negative balances during the Physical Inventory process? Empty locations even though the computer has a value?

How do you inventory silos? Bulk storage? Off-site? Finished Goods, Rejected material, Off-site, Rail Cars or Totes?

Do you use special inventory adjustment codes for physical inventory? How many? Who is responsible for update?

E1









OPM Materials Management Warehouse Management Manage Inventory INV Reconciliation



OPM Materials Management Warehouse Management Manage Inventory INV, GL PoliciesDo you have a financial inventory close process?

OPM Materials Management Warehouse Management Manage Inventory INV, GL OtherHow do you close an accounting period for inventory accuracy?

OPM Materials Management Warehouse Management Manage Inventory INV, GL OtherHow long does it take to close an accounting period for accuracy?

OPM Materials Management Warehouse Management Manage Inventory INV, GL OtherIs closing an accounting period for inventory accuracy a hard or soft close?

OPM Materials Management Warehouse Management Manage Inventory INV, GL Stock AdjustmentsHow are adjustments to closed periods for inventory accuracy handled?

OPM Materials Management Warehouse Management Manage Inventory INV, GL OtherHow do you open an accounting period for inventory accuracy?

OPM Materials Management Warehouse Management Manage Inventory INV, GL Other

OPM Materials Management Warehouse Management Manage Inventory INV, GL ReportingAre inventory accuracy reports standard across multiple Sets of Books?

OPM Materials Management Warehouse Management Manage Inventory INV, GL ReportingWhat account codes are required on inventory accuracy reports?

OPM Materials Management Warehouse Management Manage Inventory INV, GL PoliciesDo you have a financial inventory close process?

OPM Materials Management Warehouse Management Manage Inventory INV, GL OtherHow do you close an accounting period for inventory accuracy?

OPM Materials Management Warehouse Management Manage Inventory INV, GL OtherHow long does it take to close an accounting period for accuracy?

OPM Materials Management Warehouse Management Manage Inventory INV, GL OtherIs closing an accounting period for inventory accuracy a hard or soft close?

OPM Materials Management Warehouse Management Manage Inventory INV, GL Stock AdjustmentsHow are adjustments to closed periods for inventory accuracy handled?

OPM Materials Management Warehouse Management Manage Inventory INV, GL OtherHow do you open an accounting period for inventory accuracy?

OPM Materials Management Warehouse Management Manage Inventory INV, GL Other

OPM Materials Management Warehouse Management Manage Inventory INV, GL ReportingAre inventory accuracy reports standard across multiple Sets of Books?

OPM Materials Management Warehouse Management Manage Inventory INV, GL ReportingWhat account codes are required on inventory accuracy reports?

OPM Materials Management Warehouse Management Manage Inventory INV, GL Reconciliation

OPM Materials Management Warehouse Management Manage Inventory INV, GL Physical InventoryWhat was the inventory write-off in dollars

OPM Materials Management Warehouse Management Manage Inventory INV, Mac, GL ReportingWhat type of information is exchanged with Finance regarding inventory?

OPM Materials Management Warehouse Management Manage Inventory INV, Mac, GL ReportingWhat type of information is exchanged with Finance regarding inventory?

OPM Materials Management Warehouse Management Manage Inventory INV, MPS PlanningDo you use safety stock to reduce variation between supply and demand

OPM Materials Management Warehouse Management Manage Inventory INV, MPS PlanningDo you use safety stock to reduce variation between supply and demand

OPM Materials Management Warehouse Management Issue Material INV, OE, PROD IssuesHow is inventory allocated to shipments and production orders?

OPM Materials Management Warehouse Management Issue Material INV, OE, PROD IssuesHow is inventory allocated to shipments and production orders?

OPM Materials Management Warehouse Management Manage Receive Goods INV, PO, PROD Receipts

OPM Materials Management Warehouse Management Manage Receive Goods INV, PO, PROD Receipts

OPM Materials Management Warehouse Management Manage Inventory INV, PO, QA Stock Adjustments

OPM Materials Management Warehouse Management Manage Inventory INV, PO, QA Stock Adjustments

OPM Materials Management Warehouse Management Manage Inventory INV, PROD Policies

What types of problems are uncovered during the reconciliation process? Incorrect Item #'s? Un-entered receipts or shipments? Are the problems itemized by severity

How do you book a reconciled inventory? What types of presentation occur to upper management? May we have samples?

Do you have special characteristics in your cycle count program (i.e., Control Counts for expensive items)?

What types of cycle count procedures are in place? Do they audit approvals internally? Externally? Have you been relieved of physical inventories due to your program?

How do you reconcile cycle counts? Do you use the variance method to book? Total Quantity Replacement?

What types of reports originate from cycle counting? Physical Inventory? May we have samples?

Do you require special output for your Audit firm? For Corporate? May we have samples?



What were the inventory swings in dollars for actual inventory versus accounting book values?






E1





OPM Materials Management Warehouse Management Issue Material INV, PROD IssuesHow often is production stopped due to shortages?

OPM Materials Management Warehouse Management Manage Inventory INV, PROD Policies

OPM Materials Management Warehouse Management Issue Material INV, PROD IssuesHow often is production stopped due to shortages?

OPM Materials Management Warehouse Management Manage Inventory INV, QA PoliciesDo you control inventory by lot status or QC hold codes?

OPM Materials Management Warehouse Management Manage Inventory INV, QA Obsolete MaterialsHow is rejected or out-of-spec inventory handled/controlled?

OPM Materials Management Warehouse Management Manage Inventory INV, QA PoliciesDo you control inventory by lot status or QC hold codes?

OPM Materials Management Warehouse Management Manage Inventory INV, QA Obsolete MaterialsHow is rejected or out-of-spec inventory handled/controlled?

OPM Materials Management Warehouse Management Manage Inventory INV, SYS MaintenanceWhat types of units of measures do you use, volume, mass, etc?

OPM Materials Management Warehouse Management Manage Inventory INV, SYS MaintenanceWhat types of units of measures do you use, volume, mass, etc?

OPM Materials Management Warehouse Management Issue Material OPMINV Other


OPM Materials Management Warehouse Management Manage Inventory OPMINV Other



OPM Materials Management Warehouse Management Manage Inventory OPMINV Other

OPM Materials Management Warehouse Management Receive to Inventory Receiving PoliciesDo you use bar coding technology? What type? In what ways?

OPM Materials Management Warehouse Management Receive to Inventory Receiving PoliciesIs bar coding a long term objective? What is the timing?

OPM Materials Management Warehouse Management Manage Inventory OPMINV, OPMSY Other

OPM Materials Management Warehouse Management Manage Inventory OPMINV, OPMSY Other

OPM Materials Management Warehouse Management Manage Inventory Maintenance

OPM Materials Management Warehouse Management Manage Yard OPMPMGT, PO Receiving Policies

OPM Materials Management Warehouse Management Manage Inventory OPMSY Other

OPM Materials Management Warehouse Management Manage Inventory OPMSY Other

OPM Operations Shop Floor Execution Perform Work Center Operations

Describe the process for manufacturing rework? Is a workorder created?

OPM Operations Shop Floor Execution Perform Work Center Operations APS, OPMPM Reports How do you measure capacity compliance? Who is accountable?

OPM Operations Shop Floor Execution Inspect Quality of Goods Reports

OPM Operations Shop Floor Execution Perform Work Center Operations OPMFM, OPMPM Shopfloor Document

OPM Operations Shop Floor Execution Perform Work Center Operations OPMINV, OPMPMDescribe the process for storing manufacturing rework?

OPM Operations Shop Floor Execution Perform Work Center Operations OPMINV, OPMPM WIP Tracking Do you process move transactions real-time or periodically?

OPM Operations Shop Floor Execution Perform Work Center Operations OPMINV, OPMPM WIP TrackingDo you use a bar-code interface to process move transactions real-time?

OPM Operations Shop Floor Execution Perform Work Center Operations OPMMAC, OPMPM Validation

OPM Operations Shop Floor Execution Perform Work Center Operations OPMMPM Maintenance How do you audit your Work in Process data?

OPM Operations Shop Floor Execution Perform Work Center Operations OPMPM Security

OPM Operations Shop Floor Execution Perform Work Center Operations OPMPM, OPMPOC Production TypeDo you use batches or schedules to collect actual costs?

OPM Operations Shop Floor Execution Perform Work Center Operations OPMPM, OPMPOC WIP TrackingDo you allow partial completions of batches?

OPM Operations Shop Floor Execution Perform Work Center Operations Security

OPM Operations Shop Floor Execution Perform Work Center Operations OPMPM, SYSADMIN WIP TrackingWho records transactions in your system? Can you describe the process?








OPMINV, OPMPM, OPMPMGT

OPMINV, OPMPM, OPMPMGT, PO

Do you have a list of specific UOM Types defined? These are used to classify UOM groups, to measure a particular physical characteristic. (Ex: volume, mass, length, count.)

Do you have a table of all current Units of Measure that are used by your company? May we have a copy?

OPMINV, OPMSY, SYSADMIN

Who will be responsible for the maintenance of UOM Types, UOM's, and UOM conversions? Which users should be given access to these system setup forms?

Do you plan material receipts into the receiving dock? If so, what does the schedule look like? May we have a copy?

Can you also provide a list of all necessary unit of measure conversions that are used within each type?

Within each UOM Type, can you identify which UOM value will be the reference against which all other UOM's of the same type will be based? The reference UOM is used for the conversions.

APS, OPMCAP, OPMMRP, OPMPM


APS, OPMPOC, OPMQM

Do you link quality and costing criteria as part of the measurement? What is used? May we have samples?

Do you require entry of information such as temperature or strength as part of the batch information?


Do you review requirements for validation rules, allowing certain Work in Process accounts to be valid with only certain other values.

Map each GL user to a menu structure. Will any new ones need to be created for Work in Process?

OPMPM, OPMSY, SYSADMIN

Do you have security requirements on who can enter data for Work in Process? (e.g. by company? by cost center?)

E1





OPM Operations Shop Floor Execution Perform Work Center Operations OPMPMGT, OPMPM

OPM Operations Shop Floor Execution Perform Work Center Operations OPMPOC, OPMPM Reports

OPM Operations Shop Floor Execution Perform Work Center Operations SYSADMIN Security Is terminal security required for Work in Process?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM WO & PO ReleaseDo you hit your production schedules within your tolerance?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders All OPM Modules Planning

OPM Operations Shop Floor Resource & Scheduling Manage Resources All OPM Modules Maintenance

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders

Do you have any "mixed-mode" manufacturing on your production line?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders Planning

How do you schedule production?



What type of information do you require to perform your job function?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders Maintenance

How do you maintain your Work in Process data?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders N/A Security

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders WO & PO Release

Do you automatically generate and confirm released batches?

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMCAP, OPMPM Other

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMCAP, OPMPM Reporting

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMCAP, OPMPM Reporting

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMCAP, OPMPM Planning

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMCAP, OPMPM PlanningAre you constrained by size or routing type?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMFM Production Type

OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMFM WIP Tracking

OPM Operations Shop Floor Resource & Scheduling Manage Resources Production Type

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMFM, OPMPM Production TypeDo you manufacture on a repetitive basis?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMFM, OPMPM Shopfloor Document

OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMFM, OPMPM WIP TrackingDo you have pass-thru or phantom configurations?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMFM, OPMPM Planning

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMFM, OPMPM Maintenance

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders Production Type

OPM Operations Shop Floor Resource & Scheduling Manage Resources Production Type

OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMINV, OPMPM Production Type

OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMINV, OPMPM Production TypeDo you use batches or schedules to control material movement?

OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMINV, OPMPMDo you use pull tickets for repetitive schedule replenishment?

OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMINV, OPMPMDo you keep any components for repetitive on the production floor?

OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMINV, OPMPM WIP TrackingDo you pre-weigh chemicals and pre-stage prior to batch processing?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMINV, OPMPM Shopfloor Document


Do you repair customer products? Do you perform product upgrades? What documentation is created?

How do you report actual manufacturing results? Do you use a data collection system? If so, what type? Manual or automatic? Can you describe the process?

What business groups are involved with the production process? Who participates in the planning process?

What is your biggest headache within the production process? Material availability? Schedule changes? Equipment? Shortage of Labor Skills?





How is the process initiated? Call-in sheets? MRP output? Manual schedule?


APS, OPMFM, OPMMPS, OPMMRP, OPMPM, SYSADMIN

Do you have documentation on your current system security requirements for Work in Process? May we have a copy?

OPMCAP, OPMMRP, OPMPM

Are there time-intensive Work in Process operations/processes that need to be addressed?

What are your Work in Process reporting requirements with respect to functional vs. foreign currencies?

What are your Work in Process reporting requirements with respect to summary or detail formats? Obtain report listing.

Is the processing or production activity constrained by hold tank or vessel size?

What are the average number of operations for each routing? How detailed are they? Can you provide samples?

What is the average number of ingredient requirements on a batch or repetitive schedule?

OPMFM, OPMMPS, OPMMRP, OPMPM

How are batch sizes determined? Customer order quantity? Container size limitations?

What types of hard-copy documentation are used? Is a document packet issued that contains formula, batch control record, QC information etc.?

Do you rescale production batches based on material? Available equipment? Customer order changes?

Do you interact with R&D for new or improved formulations? What information Is required? Who supplies it?

OPMFM, OPMPM, OPMPOC

Do you use routings and alternate routings? Are transactions recorded against each step in the routing?

OPMFM, OPMPM, PO

Do you do any outside processing? Is outside processing listed as a routing step on the workorder ?

Do you use lead time offsets for the components and issue to the floor based on operations scheduling?



Are you lot controlled? Do you have to reconcile ingredient quantities against formula quantities?

E1





OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMINV, OPMPM Shopfloor Document

OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMINV, OPMPM WIP Tracking

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMINV, OPMPM

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMINV, OPMPMHow much obsolescence or expired shelf life material exists?

OPM Operations Shop Floor Resource & Scheduling Manage Material Control

OPM Operations Shop Floor Resource & Scheduling Manage Material Control WIP Tracking

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMMRP, OPMPM MaintenanceHow many shifts do you run? Is there consistency with operator skills?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMOF, OPMPM Shopfloor DocumentIs there a batch - part number - customer relationship?

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM Other

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM OtherWhich operations/processes do you want to eliminate for Work in Process?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting









OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM ReportingHow do you update a Work in Process report’s distribution list?





OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM ReportingDo the separate business units run their own Work in Process reports?


OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM Production TypeDo you manufacture discrete batches (work orders)?

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM Production TypeDo you manufacture both discrete and repetitive on the same line?

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM Production TypeAre you a continuous process manufacturer?

OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMPM Production TypeDo you use batches or schedules to record material transactions only?

OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMPM Production TypeDo you backflush component material?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM WIP TrackingHow many batches do you release each day?

OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMPM WIP Tracking

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM PlanningHow firm is your production schedule?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM WIP TrackingWho is responsible for the execution of production orders?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM WO & PO ReleaseDo you have just-in-time needs for production?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM WO & PO Release

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Shopfloor DocumentHow many pages are contained within the document package?

How do you account for consumed ingredients within the production process? Input completed batch sheets? Automatic meter consumption? Backflush?

Are scales and other equipment types functional? What is the calibration frequency? Preventive Maintenance? How would you rate the control of priorities?

Performance Measurement

How would you rate the accuracy of inventory on-hand balances? Location accuracy of material? Part number identification?


OPMINV, OPMPM, OPMPOC


Do you use repetitive count points to collect labor and material through a repetitive process? Which processes?

OPMINV, OPMPM, OPMQM

Do you validate lot numbers of raw ingredients (i.e., QA approval) prior to usage?

Which operations/processes do you want to streamline for Work in Process?

What reports do you currently generate to meet your Work in Process reporting requirements? Provide examples of each. Include source (could be manual), users, frequency, number of copies.

Is there any Work in Process reporting requirement that your current set of reports does not meet?

Are Work in Process reports standard across multiple Sets of Books, for example, subsidiaries?

Are Work in Process reports standard across multiple levels within a Set of Books, i.e., divisions?

What account codes and/or descriptions are required on Work in Process reports?

Do you provide a "key" of content/information somewhere on the Work in Process report?

What Work in Process reports are grouped together on a regular basis and printed in one print run?

Who receives a copy of the Work in Process reports? How frequently are they generated?

What is the criteria for determining who should receive a copy of any Work in Process report?

Is the process to update a Work in Process report’s distribution list documented?

Who performs the tasks associated with updating a Work in Process report’s distribution list?

Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Work in Process reports?

Do some of these Work in Process reports belong in report sets? Always being run together?

Do you run Work in Process reports for different companies or cost centers? Work centers, machines?

Do you "kit complete" into a manufacturing staging area? Do shortages play a major role in scheduling and launching batches? Do you 'kit short' shop orders?

Do you use Firm Planned Orders (FPO's) within your planning process? MRP?

E1





OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM WIP TrackingDo you account for all issued documentation at month-end?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Shopfloor DocumentHow many batches do you make in a week? A month? A year?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM WIP Tracking

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM WIP Tracking

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Shopfloor Document

OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMPM Shopfloor Document

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Planning

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM Maintenance



OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM MaintenanceWhat is the utilization rate of equipment?

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM MaintenanceWhat is the utilization rate of Manpower?

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPMHow is production performance measured?

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPMWhat level of production variances exist? Yield? Usage?

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPMAre you penalized for cost or for delivery infractions? Or both?

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM, OPMPOC MaintenanceWhat business performance statistics do you monitor for Work in Process?

OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM, OPMPOC Maintenance

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM, OPMQM Shopfloor Document

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM, OPMSY Shopfloor Document

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM, OPMSY Shopfloor DocumentDoes your batch numbering scheme have meaning?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM, SYSADMIN Reporting

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders SYSADMIN Security

OPM Order Fulfillment Order Entry & Scheduling Enter Orders OPMINV, OPMOF Order Entry

OPM Order Fulfillment Order Entry & Scheduling Enter Orders OPMINV, OPMOF Order Entry

OPM Planning & Forecasting Distribution & Production Schedules Release Production Schedule Analyze Needs

OPM Planning & Forecasting Distribution & Production Schedules Release Production Schedule ReportsWhat type of dispatch reports or schedules are used? Are they followed?

OPM Planning & Forecasting Distribution & Production Schedules Release Procurement Schedule APS, PO Supplier Scheduling

OPM Planning & Forecasting Distribution & Production Schedules Release Procurement Schedule APS, PO Supplier Scheduling

OPM Planning & Forecasting Distribution & Production Schedules Print Shop Packets OPMFM, OPMPM Shopfloor DocumentDo you use custom WIP instructions?

OPM Planning & Forecasting Distribution & Production Schedules Release Procurement Schedule Analyze NeedsIs the enterprise JIT oriented? How frequently are raw materials received?

OPM Planning & Forecasting Distribution & Production Schedules Release Production Schedule OPMPM Scheduling

OPM Planning & Forecasting Distribution & Production Schedules Release Production Schedule OPMPM Scheduling

OPM Planning & Forecasting Distribution & Production Schedules Print Shop Packets OPMPM Shopfloor Document

OPM Planning & Forecasting Distribution & Production Schedules Release Procurement Schedule PO

How do you track vendor performance to schedule?

OPM Planning & Forecasting Distribution & Production Schedules Release Procurement Schedule PO

How do you track vendor performance to schedule?

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters ALL

What programs are in place that get you to 100% accuracy?


Does your enterprise work as a cross-functional team to solve problems?

Do you keep intermediates or finished product stored and pack it out when an order is placed?

Do you segment the production process with making intermediates prior to start-up of the next production process?

Does the production process or formula composition lend themselves to adjustments, blends or rework?

Do you run production with consistent UOM's or do they change (i.e., lbs vs gl)?

How do you schedule the processing area? The filling area? What is the capacity for batching? For filling?

How would you rate the quality and technology of the production process? How would you describe the efficiencies within the production process?

What improvements are necessary? How would you improve the production or manufacturing process?

What are your unique production requirements? How would you enhance them?




Are the performance measures linked by functional area or against the overall business direction?

How is QA integrated within the production process? Are the operators in charge of their own quality?

How do you keep track of issued production documentation? Manually assigned number? Automatic computer assignment?

What type of printers do you run Work in Process reports on? Where are they located?

Do you have security requirements for running WIP reports? Do you monitor or run security reports on a regular basis for Work in Process?

Do you practice order quotation against existing inventory? Future production? If so, how?

Do you practice order quotation against existing inventory? Future production? If so, how?

APS, OPMCAP, OPMPM

How do you schedule your manufacturing groups? Workcenter? Factory? Product area?

APS, OPMCAP, OPMPM

How do you schedule your vendors? What is the scheduling vehicle? BPO? EDI?

How do you schedule your vendors? What is the scheduling vehicle? BPO? EDI?

OPMMRP, OPMPMGT, PO

How do you schedule manufacturing? Is it forecast driven? Longest runs first? FIFO/LIFO? Special ratios (I.e.Critical ratio)?

How do you schedule manufacturing? Is it forecast driven? Longest runs first? FIFO/LIFO? Special ratios (I.e.Critical ratio)?

What are the types of documents that you generate? Can you provide us with samples of each?

Generate Performance Measurements




E1






OPM Planning & Forecasting Manufacturing Plan Plan Production Materials ALL

What are your primary areas for improvement? For Support groups?


What types of projects exist for continuous improvement within your facility?


What programs are in place that get you to 100% accuracy?


Does your enterprise work as a cross-functional team to solve problems?



What are your primary areas for improvement? For Support groups?


What types of projects exist for continuous improvement within your facility?

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS Reports

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS Reports

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters APS, OPMCAP Capacity PlanningHow does your enterprise handle bottleneck resource scheduling?

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS, OPMCAP Analyze NeedsHow do you evaluate capacity utilization? Percentage? Graphically?

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS, OPMCAP Analyze Needs

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities Analyze NeedsDo you generate the RCCP simultaneously with the MPS?

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities Capacity PlanningWhat are your major bottlenecks? Machine? Labor? Material?

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters Capacity Definition

What is your capacity run rate? What affects your capacity?

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters Analyze Needs

Do you use infinite capacity requirements planning?

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities Capacity Planning

How are capacity problems communicated within your enterprise?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials MPS


OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters Analyze Needs

Is Finance involved with your capacity activities? Where? What level?

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters Analyze NeedsDo you require Finite Capacity Planning? If so, where?

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities Analyze Needs


Do you perform rough cut capacity planning? (RCCP)


OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities Analyze NeedsDo you need to plan with finite material constraints?

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities Analyze NeedsWhat capacity methods are used within your manufacturing environment?



Does your enterprise review performance formally? Is it posted for everyone to see?






Does your enterprise review performance formally? Is it posted for everyone to see?



How often do you review capacity requirements? (Hourly, Daily, Weekly, Quarterly etc.)

What types of reports do you use to manage this aspect of your business? May we have samples?

Is capacity utilization a key measurement criteria for manufacturing? What are the targets?

APS, OPMCAP, OPMMPS

APS, OPMCAP, OPMMPS

APS, OPMCAP, OPMMPS, OPMMRP, OPMPM

APS, OPMCAP, OPMMPS, OPMPM

APS, OPMCAP, OPMFCST, OPMMPS, OPMMRP, OPMPM

APS, OPMCAP, OPMFCST, OPMMPS, PO

What type of planning is performed? Do you have a centralized planning function? Do you analyze capacity from a rough cut perspective? Do you calculate cost and potential cash flow analysis? Can we have samples of these reports and documents?

APS, OPMCAP, OPMFCST, OPMMPS, PO

What type of planning is performed? Do you have a centralized planning function? Do you analyze capacity from a rough cut perspective? Do you calculate cost and potential cash flow analysis? Can we have samples of these reports and documents?

APS, OPMCAP, OPMFCST, OPMPM

APS, OPMCAP, OPMFM


How do you currently plan capacity? Do you perform long range capacity planning? Medium range? Daily planning?



What information do you use for adjustments? Single level pegging? Full level pegging?

APS, OPMCAP, OPMMRP, PO

APS, OPMCAP, OPMPM

APS, OPMCAP, OPMPM

Do you use input/output control devices for measuring capacity consumption rates?

E1





OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters MaintenanceIn what areas would you focus attention for improvement with capacity?

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities Capacity PlanningDo you perform schedule simulation? If so, how? Who coordinates?

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities Capacity PlanningDo you perform schedule simulation? If so, how? Who coordinates?

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters Reports

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters Capacity Definition

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities Analyze NeedsDescribe your capacity planning methodology?

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters APS, OPMCAP, PO Analyze NeedsDo you plan for external capacity? Other divisions? Sub-contractors?

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS, OPMCAP, PO Supplier Feedback

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS, OPMCAP, PO Supplier Feedback

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities Reports

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters APS, OPMFM Capacity DefinitionDo you overlap operations? Are you a continuous process manufacturer?

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS, OPMPM Capacity Planning

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters APS, OPMPM Capacity Definition

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS, OPMPM Analyze NeedsDo you work toward a desired productivity level? What's the level?

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities MaintenanceWhat programs are in place to enhance capacity utilization?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials Not Module Specific Security

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials Not Module Specific Security

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMCAP Capacity Definition

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMCAP, OPMFM Capacity Definition

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMCAP, OPMFM Capacity DefinitionWhat are the unique features of your routings or operation profiles?

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMCAP, OPMFM Capacity DefinitionDo you have dedicated routings? If so, how many and for what products?

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMCAP, OPMFM Capacity Definition

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMCAP, OPMFM MaintenanceDo you deactivate routings?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMFCST MPSHow would you rate the accuracy of your forecast?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMFCST MPS

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMFCST MPSHow would you rate the accuracy of your forecast?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMFCST MPS

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters Documentation

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters Documentation







APS, OPMCAP, OPMPM

APS, OPMCAP, OPMPM

APS, OPMCAP, OPMPM

APS, OPMCAP, OPMPM, PO

How much money is spent to resolve capacity problems? Sub-contracting? Offload?

APS, OPMCAP, OPMSY

Do you use standard hours or product volume or product rates to define capacity? Are you able to calculate capacity variables into time?

APS, OPMCAP, OPMSY, PO



APS, OPMFCST, OPMMPS, OPMMRP, OPMPM

Do you measure schedule compliance? Actual quantities to plan? To date? What levels are the enterprise performing to?

What happens when capacity shortages are identified? How do you resolve them?

Do you use preventive maintenance to optimize capacity? If so, how do you plan for preventive maintenance?

APS, OPMPOC, OPMPM

Do you have documentation on your current system security requirements for MRP?

Do you have documentation on your current system security requirements for MRP?

How do you model your capacity? What element types exist (i.e., machines, labor, tools, raw material)?

Do you currently have routings or operation profiles that define process steps? Can you provide a copy?

Do you use alternate resources or routings? What frequency and for what products?

Who owns the demand information? How is it communicated? Do you supply Distribution Warehouses or other facilities? If so, can you provide us with a list?

Who owns the demand information? How is it communicated? Do you supply Distribution Warehouses or other facilities? If so, can you provide us with a list?

OPMFCST, OPMFM, OPMINV, OPMMPS, OPMMRP, OPMOF

What types of planning documentation do you use? Formulas? Balance on-hand? Customer orders? Forecast? MPS? Can we have samples of this information?

OPMFCST, OPMFM, OPMINV, OPMMPS, OPMMRP, OPMOF

What types of planning documentation do you use? Formulas? Balance on-hand? Customer orders? Forecast? MPS? Can we have samples of this information?

OPMFCST, OPMMPS, OPMOF

What type of demand does your company use? Is it forecast? Customer orders? A hybrid of both?


How do you account for customer orders and forecast demand? Do you consume forecast with customer orders?


How do you handle orders in excess of forecast? How do you apply unconsumed forecast?


What type of demand does your company use? Is it forecast? Customer orders? A hybrid of both?


How do you account for customer orders and forecast demand? Do you consume forecast with customer orders?


How do you handle orders in excess of forecast? How do you apply unconsumed forecast?

E1





OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMFM MaintenanceHow would you rate the accuracy of your routings?

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMFM Maintenance

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters

How would you rate the quality of planning information?




How would you rate the quality of planning information?



OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities Capacity Planning

Are make/ buy decisions impacted by capacity?

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMFM, OPMPM Maintenance

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMFM, OPMPMAre routings created for Non-standard jobs? What is the procedure?

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMFM, SYSADMIN Maintenance

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV MRP

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV Planning Parameters


OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV


OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV MRP





OPM Planning & Forecasting Manufacturing Plan Plan Production Materials MRP





Please describe the organization configuration for planning.


Please describe the organization configuration for planning.

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters MPS


What are the primary causes for routing discrepancies? How do they get corrected?

OPMFM, OPMINV, PO


OPMFM, OPMINV, PO


How accurate are your planning parameters for lead-time? Lot sizes? On-hand inventory balances? Formula accuracy?

OPMFM, OPMINV, PO


How would you correct the problems associated with information integrity and accuracy?

OPMFM, OPMINV, PO


OPMFM, OPMINV, PO


How accurate are your planning parameters for lead-time? Lot sizes? On-hand inventory balances? Formula accuracy?

OPMFM, OPMINV, PO


How would you correct the problems associated with information integrity and accuracy?

OPMFM, OPMMRP, OPMINV, PO

What programs are in place to enhance Set-up reduction? Clean-up consolidation? Operator cross-training?


What group is responsible for routings? Can you provide us with a list of user names?

Do you use safety stock or reorder points? Do you plan for scrap or use phantoms?

Please define how much inventory exists by organizational group? By plant? By inventory classification (I.e. raw materials)?

Do you transfer inventory between warehouses to meet item requirements? Describe the process. Is it a manual procedure?


How many inventory turns are you experiencing? Total? R/M's? Packaging? Finished Goods?


What was the result of your last physical inventory? What was the dollar write-off? What was the variance swing?

Do you use safety stock or reorder points? Do you plan for scrap or use phantoms?

Please define how much inventory exists by organizational group? By plant? By inventory classification (I.e. raw materials)?

Do you transfer inventory between warehouses to meet item requirements? Describe the process. Is it a manual procedure?


How many inventory turns are you experiencing? Total? R/M's? Packaging? Finished Goods?


What was the result of your last physical inventory? What was the dollar write-off? What was the variance swing?

OPMINV, OPMFM, OPMMRP, PO

How do you source product? Do you perform a make vs buy analysis? If so, who is involved? Is the procedure documented? May we have a copy?

OPMINV, OPMFM, OPMMRP, PO

How do you source product? Do you perform a make vs buy analysis? If so, who is involved? Is the procedure documented? May we have a copy?

OPMINV, OPMMPS, OPMMRP

What type of material planning methodology do you use? Manual? MRP? Another system?


What type of material planning methodology do you use? Manual? MRP? Another system?

OPMINV, OPMMPS, OPMSY, PO, SYSADMIN


OPMINV, OPMMPS, OPMSY, PO, SYSADMIN


OPMINV, OPMMRP, OPMMPS, OPMSY

Will you be generating MRP and MPS reports? If so, user planning classes are required. Have you defined your user planning classes?

OPMINV, OPMMRP, PO

When you plan ingredients, components or products, do you segregate them by commodity? Planner? Product family?

E1






OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV, OPMPM OtherWhat functional areas are dependent upon planning information?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV, OPMPM OtherWhat functional areas are dependent upon planning information?

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV, OPMQM Planning Parameters

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV, OPMQM Planning Parameters

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV, PO Planning Parameters



OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV, PO Planning ParametersHow do you currently access inventory balance information?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV, PO MRP

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV, PO




OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV, PO Planning ParametersHow do you currently access inventory balance information?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV, PO MRP

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV, PO

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMAC, OPMPMDo you tie non-standard jobs to specific expense accounts?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMAC, OPMPM

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MRP

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MRPHow do you link the planning intervals? Is it procedural?


OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMMPS, OPMMRP Planning Parameters

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MRPDo you use time fences? What planning horizons are typical?


OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MRPHow do you link the planning intervals? Is it procedural?


OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMMPS, OPMMRP Planning Parameters

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MRPDo you use time fences? What planning horizons are typical?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials SecurityWho is responsible for performing the material planning function?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials Security

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials SecurityWho is responsible for performing the material planning function?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials Security

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP MRPHow do you maintain your Material Requirements Planning data?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP MRPWhich operations/ procresses do you want to streamline for MRP?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP MRP

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP Reporting

OPMINV, OPMMRP, PO

When you plan ingredients, components or products, do you segregate them by commodity? Planner? Product family?

Do you use status codes that prevent ingredient usage? How is it viewed? By warehouse? By lot? By status code?

Do you use status codes that prevent ingredient usage? How is it viewed? By warehouse? By lot? By status code?

Who owns the update of the inventory item master and the corresponding computer systems update?

Who owns the input and maintenance of planning parameters like lead-times and lot sizes?

Do you have multiple lead-times and lot sizes for your materials? Are you multi-sourced? Do you use preference logic based on cost? Location? Available inventory? Please provide examples.

What is your longest lead-time Item code? How many item codes do you plan?


Do you perform periodic analysis of planning parameters to fine-tune them? If so, how frequent and in what areas? How do you do it?

Who owns the update of the inventory item master and the corresponding computer systems update?

Who owns the input and maintenance of planning parameters like lead-times and lot sizes?

Do you have multiple lead-times and lot sizes for your materials? Are you multi-sourced? Do you use preference logic based on cost? Location? Available inventory? Please provide examples.

What is your longest lead-time Item code? How many item codes do you plan?


Do you perform periodic analysis of planning parameters to fine-tune them? If so, how frequent and in what areas? How do you do it?



Do you tie non-standard jobs to internal or external accounts for processing?

What is your planning time horizon? Do you plan at different intervals, like long, medium or short range?

Separate data base copies? What is done to ensure consistency with demand profiles?

Do you have variable calendars? Do certain facilities run 7 days/wk while others run 5 days/week? How do you currently coordinate this supply flow? Do you use inventory buffers?

What is your planning time horizon? Do you plan at different intervals, like long, medium or short range?

Separate data base copies? What is done to ensure consistency with demand profiles?

Do you have variable calendars? Do certain facilities run 7 days/wk while others run 5 days/week? How do you currently coordinate this supply flow? Do you use inventory buffers?

OPMMPS, SYSADMIN

OPMMPS, SYSADMIN

Do you have security requirements on who can enter data for MRP? (e.g. by company? by cost center?)

OPMMPS, SYSADMIN

OPMMPS, SYSADMIN

Do you have security requirements on who can enter data for MRP? (e.g. by company? by cost center?)

Are there time-intensive MRP operations/ processes that need to be addressed?

What are your MRP reporting requirements with respect to summary or detail formats? Obtain report listing.

E1








OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP MRPHow do you maintain your Material Requirements Planning data?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP MRPWhich operations/ procresses do you want to streamline for MRP?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP MRP





OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRPWhere do you source materials for non-standard jobs?

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMMRP Analyze NeedsDo you plan to infinite material availability?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials

What business performance statistics do you monitor for Material Planning?


OPM Planning & Forecasting Manufacturing Plan Plan Production Materials

What business performance statistics do you monitor for Material Planning?


OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMMRP, OPMSY ReportingDo you run MRP reports for different companies or cost centers?

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMMRP, OPMSY ReportingDo you run MRP reports for different companies or cost centers?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP, PO MRP

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP, PO MRP



OPM Planning & Forecasting Manufacturing Plan Plan Production Materials ReportingDo you generate MRP for each manufacturing plant?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials ReportingDo you generate MRP for each manufacturing plant?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMPM

How do you track Manufacturing performance to schedule?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMPM

How do you track Manufacturing performance to schedule?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMPMHow do you schedule these types of non-standard jobs?

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMSY Security

OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities PO Supplier Feedback

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials PO MRPHow do you handle your vendors if they run contrary to your calendar?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials PO

How would your vendors rate your planning accuracy?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials PO MRPHow do you handle your vendors if they run contrary to your calendar?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials PO

How would your vendors rate your planning accuracy?

OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters SYSADMIN Maintenance

Are there any MRP reporting requirements that your current set of reports does not meet?

What is the criteria for determining who should receive a copy of MRP reports? How do you update the distribution list? Who is responsible for updating this list? Is this procedure doucmented? May we have a copy?

Is there any requirement for on-line (softcopy) distribution and/or remote location printing for MRP reports?

Are there time-intensive MRP operations/ processes that need to be addressed?

What are your MRP reporting requirements with respect to summary or detail formats? Obtain report listing.

Are there any MRP reporting requirements that your current set of reports does not meet?

What is the criteria for determining who should receive a copy of MRP reports? How do you update the distribution list? Who is responsible for updating this list? Is this procedure doucmented? May we have a copy?

Is there any requirement for on-line (softcopy) distribution and/or remote location printing for MRP reports?


OPMMRP, OPMPM, PO


OPMMRP, OPMPM, PO

Do you perform a rescheduling function when you know dates have slipped? If so, what is the procedure?

OPMMRP, OPMPM, PO


OPMMRP, OPMPM, PO

Do you perform a rescheduling function when you know dates have slipped? If so, what is the procedure?

How many employees use MRP to plan materials? Can you provide us with a list?

How many employees use MRP to plan materials? Can you provide us with a list?

OPMMRP, PO, SYSADMIN

Do you use a buyer/ planner configuration or do you handle purchasing and manufacturing independently?

OPMMRP, PO, SYSADMIN

Do you use a buyer/ planner configuration or do you handle purchasing and manufacturing independently?

OPMMRP, SYSADMIN

OPMMRP, SYSADMIN




Which users will be associated with each planning class? Can you provide a list of each user name, and which planning classes they should be given access to?




If a user has more than one planning class, which one should be designated as their default? Can you provide a list of username and the default planning class?

E1





OPM Planning & Forecasting Picking and Shipping Ship Sales Orders OPMINV, OPMOF Shipping

OPM Planning & Forecasting Picking and Shipping Ship Sales Orders OPMINV, OPMOF Shipping

Demand Management Manage Forecasts ALL MPSHow are results communicated between functional areas?

Demand Management Manage Forecasts ALL MPSHow are results communicated between functional areas?

Demand Management Manage Forecasts Capacity Planning

Demand Management Manage Forecasts MPS

Demand Management Manage Forecasts Capacity Planning


Demand Management Manage Forecasts N/A Security



Demand Management Manage Forecasts Not Module Specific MaintenanceWhat types of drivers would cause forecast changes and adjustments?

Demand Management Manage Forecasts OPMCAP, OPMPM Demand Forecast

Demand Management Manage Forecasts OPMFCST Collection/AnalysisWhat are your forecast demand sources?

Demand Management Manage Forecasts OPMFCST Collection/AnalysisDo you create a forecast for each demand source?

Demand Management Manage Forecasts OPMFCST Demand ForecastDo you have regional market demand?

Demand Management Manage Forecasts OPMFCST Collection/Analysis

Demand Management Manage Forecasts OPMFCST Forecast Level

Demand Management Manage Forecasts OPMFCST Maintenance

Demand Management Manage Forecasts OPMFCST MaintenanceHow do you maintain your Forecasting data?

Demand Management Manage Forecasts OPMFCST OperationsWhich operations/processes do you want to streamline for Forecasting?

Demand Management Manage Forecasts OPMFCST OperationsWhich operations/processes do you want to eliminate for Forecasting?

Demand Management Manage Forecasts OPMFCST Operations

Demand Management Manage Forecasts OPMFCST Reporting







Demand Management Manage Forecasts OPMFCST ReportingWhat account codes and/or descriptions are required on reports?



Demand Management Manage Forecasts OPMFCST ReportingWho receives a copy of the Forecasting reports?


Demand Management Manage Forecasts OPMFCST ReportingHow do you update a Forecasting report’s distribution list?



Do you ship customer orders direct from your plant? If so, what volume or percentage?

Do you ship customer orders direct from your plant? If so, what volume or percentage?

OPM Planning and Forecasting



APS, OPMCAP, OPMMPS

Do you generate Rough Cut Capacity Plans? Do you generate the RCCP simultaneously with the MPS?


APS, OPMCAP, OPMMPS

What happens if rough cut defines a significant capacity problem? What activities transpire?


APS, OPMCAP, OPMMPS

Do you generate Rough Cut Capacity Plans? Do you generate the RCCP simultaneously with the MPS?


APS, OPMCAP, OPMMPS

What happens if rough cut defines a significant capacity problem? What activities transpire?


Do you have documentation on your current system security requirements for Forecasting? Can you provide a copy?


Not Application Specific

What documents are the real information drivers for your enterprise? Special logbooks? Special PC applications independent of the formal system? The current system?



What documents are the real information drivers for your enterprise? Special logbooks? Special PC applications independent of the formal system? The current system?



Do you keep extra capacity available because of demand fluctuations? I.e.; forecast inaccuracy





Do you create multiple forecasting scenarios? Sales Forecast, Marketing Forecast, Budget, Constrained vs. Unconstrained?


How many and on what level for an item do you forecast on a weekly basis? Monthly basis? Quarterly?


What is the forecast system processing time during the peak forecast period?





Are there any time-intensive Forecasting operations/processes that need to be addressed?


What are your Forecasting reporting requirements with respect to functional vs. foreign currencies?


What are your Forecasting reporting requirements with respect to summary or detail formats? Obtain a report listing.


What reports do you currently generate to meet your Forecasting reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.


Is there any Forecasting reporting requirement that your current set of reports does not meet?


Are Forecasting reports standard across multiple Sets of Books, for example, subsidiaries?


Are Forecasting reports standard across multiple levels within a Set of Books, i e., divisions?


What information is needed i e., actual sales orders, are required on Forecasting reports?



Do you provide a "key" of content/information somewhere on the Forecasting report?


What Forecasting reports are grouped together on a regular basis and printed in one print run?



What is the criteria for determining who should receive a copy of any Forecasting report?



Is the process to update a Forecasting report’s distribution list documented? Can you provide a copy?


How long does it take to update a Forecasting report’s distribution list? How long should it take?

E1








Demand Management Manage Forecasts OPMFCST ReportingDo the separate business units run their own Forecasting reports?



Demand Management Manage Forecasts OPMFCST Collection/Analysis

Demand Management Manage Forecasts OPMFCST Demand ForecastDo you forecast in multple units of measure? (DFUs)

Demand Management Manage Forecasts OPMFCST Forecast LevelDo you forecast end item and/or spares demand?

Demand Management Manage Forecasts OPMFCST Forecast LevelDo you forecast Co-Products and/ or By-Products?

Demand Management Manage Forecasts OPMFCST Forecast LevelDo you forecast configured products?

Demand Management Manage Forecasts OPMFCST Forecast LevelDo you use a two-level master schedule for configured products?

Demand Management Manage Forecasts OPMFCST Maintenance

Demand Management Manage Forecasts OPMFCST

How do you audit your Forecasting data?

Demand Management Manage Forecasts OPMFCST

What business performance statistics do you monitor for Forecasting?

Demand Management Manage Forecasts Security


What measures are used for forecast accuracy?


What measures are used for forecast accuracy?

Demand Management Manage Forecasts Collection/AnalysisDo you use historical demand to assist the forecasting process?

Demand Management Manage Forecasts Collection/Analysis

Demand Management Manage Forecasts Demand Forecast

Demand Management Manage Forecasts Demand ForecastWhat demands do you satisfy by using forecasts?


Demand Management Manage Forecasts Forecasting

Demand Management Manage Forecasts ForecastingHow long does the MPS take to finalize?

Demand Management Manage Forecasts

Do you track forecast accuracy, and change your plans accordingly?



Demand Management Manage Forecasts OPMFCST, OPMOF Collection/AnalysisHow do you track market demand for your products?

Demand Management Manage Forecasts OPMFCST, OPMOF

Demand Management Manage Forecasts OPMFCST, OPMPM Forecast Level

Demand Management Manage Forecasts Security

Demand Management Manage Forecasts OPMINV Demand Forecast


Who performs the tasks associated with updating a Forecasting report’s distribution list?


Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Forecasting reports?


Do some of these Forecasting reports belong in report sets? Always being run together?



What type of printers do you run Forecasting reports (including checks, purchase orders etc.) on? Where are they located?


Do you run Forecasting reports by sales channel, by production site, by product family, for different companies or cost centers?


Do you create forecast reconciliation by generating aggregate forecasts from detailed forecasts? Detatiled forecasts from aggregate forecasts?







How long does the typical forecast cycle take (from source to consolidation of forecast)?






OPMFCST, SYSADMIN

Do you have security reports on who can run Forecasting reports? (by planner, by production site, by corporate site, by company, by cost center?)


OPMFCST, OPMINV, OPMMPS, OPMMRP, OPMOF


OPMFCST, OPMINV, OPMMPS, OPMMRP, OPMOF


OPMFCST, OPMINV, OPMOF


OPMFCST, OPMMPS

Do you use formal methods and/or PC based tools to assist the forecasting process?


OPMFCST, OPMMPS

Do you group demand forecasts for planning or consumption or order promising purposes?


OPMFCST, OPMMPS


OPMFCST, OPMMPS

Do you separate your demand forecast from the forecast used to drive production?


OPMFCST, OPMMPS



OPMFCST, OPMMPS


OPMFCST, OPMMPS, OPMMRP, OPMCAP



OPMFCST, OPMMPS, OPMMRP, OPMOF, PO

To reduce forecast uncertainty, do you intend to collaborate, by sharing information, with your trading partners? Forecasts from Customers and supply commitments from your Suppliers?


OPMFCST, OPMMRP

Where is the last point in the current system that allows you to change forecasts?




Do you perform multi-dimensional analysis? I.e. forecast accuracy by product, by region, by customer, by sales rep?


Do you forecast by product family, by configuration model, by item, or in some combination?


OPMFCST, SYSADMIN

Do you have security requirements on who can enter data for Forecasting? (e.g. by planner, by production site, by corporate site, by company, by cost center?)


Do you stock material to respond to seasonal or highly variable demand? I.e. forecast inaccuracy

E1





Demand Management Manage Forecasts OPMMPS Demand ForecastDo you drive near term production from sales orders and/or forecasts?

Demand Management Manage Forecasts OPMOF, OPMPM Demand Forecast

Demand Management Manage Forecasts OPMPM Demand Forecast

Demand Management Manage Forecasts SYSADMIN SecurityWill there need to be terminal security for Forecasting?

Demand Management Manage Forecasts SYSADMIN SecurityDo you run security reports on a regular basis for Forecasting?

Demand Management Manage Forecasts WEB Customers Collection/Analysis

Distribution & Production Schedules Release Production Schedule OPMMPS, OPMMP WO & PO Release

Distribution & Production Schedules Release Production Schedule OPMMPS, OPMMP WO & PO Release

Distribution & Production Schedules Control Production Activity OPMPM WO & PO ReleaseWhat is your current backorder volume? Why is this number at this level?

Distribution & Production Schedules Control Production Activity OPMPM WO & PO ReleaseWhat is your current backorder volume? Why is this number at this level?

Distribution Resources Plan Plan DRP APS, OPMMPS DRP

Distribution Resources Plan Plan DRP APS, OPMMPS DRP

Distribution Resources Plan Plan DRP DRP

Distribution Resources Plan Plan DRP DRP

Manufacturing Plan Plan Production Capacities Capacity Planning

Manufacturing Plan Plan Production Materials MPS

Manufacturing Plan Plan Production Materials MPSDo you simulate MPS changes? If so, how?



Manufacturing Plan Plan Production Materials MPSDo you simulate MPS changes? If so, how?





Manufacturing Plan Plan Production Materials Security


Manufacturing Plan Plan Production Materials MaintenanceHow do you maintain your Master Scheduling data?

Manufacturing Plan Plan Production Materials ForecastingHow do demand forecasts feed master scheduling?

Manufacturing Plan Plan Production Materials Forecasting


Manufacturing Plan Plan Production Materials MaintenanceHow do you maintain your Master Scheduling data?

Manufacturing Plan Plan Production Materials ForecastingHow do demand forecasts feed master scheduling?

Manufacturing Plan Plan Production Materials Forecasting




How quickly can you respond to rapid demand changes without adding safety stock?


How often do you have to change materials to respond to changes on demand? (For example, if you are in the clothing business, change from wool to cotton).




Do you collaborate with your customers to allow them to enter, via the web, their own forecasts?


How do you schedule production? Does production scheduling provide any feedback to Master Scheduling?


How do you schedule production? Does production scheduling provide any feedback to Master Scheduling?




Do you pass MPS information into a Distribution Requirements Planning system? How does this work?


Do you pass MPS information into a Distribution Requirements Planning system? How does this work?


OPMOF, OPMMPS, OPMPM

Do you use preferred warehouses for shipment of your customer orders? What basis is used? Lowest cost? Nearest ship point?


OPMOF, OPMMPS, OPMPM

Do you use preferred warehouses for shipment of your customer orders? What basis is used? Lowest cost? Nearest ship point?


APS, OPMCAP, OPMMPS

Do you run capacity simulations? How do they impact the creation of a MPS?


APS, OPMCAP, OPMMPS

What is your typical planning horizon? Do you perform long/medium/short range planning? If so, how does the planning occur? Who gets involved? Who approves the plans?


APS, OPMCAP, OPMMPS


APS, OPMCAP, OPMMPS

Do you run capacity simulations? How do they impact the creation of a MPS?


APS, OPMCAP, OPMMPS

What is your typical planning horizon? Do you perform long/medium/short range planning? If so, how does the planning occur? Who gets involved? Who approves the plans?


APS, OPMCAP, OPMMPS


APS, OPMCAP, OPMMPS, OPMMRP

Are make/buy decisions impacted by capacity? How are these decisions reflected in the MPS, or MRP runs?


APS, OPMCAP, OPMMPS, OPMMRP

Are make/buy decisions impacted by capacity? How are these decisions reflected in the MPS, or MRP runs?



Do you level load your production lines? Does this have any impact on how you create a MPS?



Do you level load your production lines? Does this have any impact on how you create a MPS?








OPMFCST, OPMMPS


OPMFCST, OPMMPS


OPMFCST, OPMMPS



OPMFCST, OPMMPS

Do you generate a Master Production Schedule for each manufacturing plant? Or one global MPS?


OPMFCST, OPMMPS


OPMFCST, OPMMPS


OPMFCST, OPMMPS



OPMFCST, OPMMPS

Do you generate a Master Production Schedule for each manufacturing plant? Or one global MPS?

E1





Manufacturing Plan Plan Production Materials MRP

Do you generate MRP for each manufacturing plant?

Manufacturing Plan Plan Production Materials MRP

Do you generate MRP for each manufacturing plant?

Manufacturing Plan Plan Production Materials OPMINV MPSHow much obsolescence does your enterprise experience?

Manufacturing Plan Plan Production Materials OPMINV MPSHow much obsolescence does your enterprise experience?

Manufacturing Plan Set Policies & Parameters MPS




Manufacturing Plan Plan Production Materials OPMMPS MaintenanceHow do you audit your Master Scheduling data?

Manufacturing Plan Plan Production Materials OPMMPS Other



Manufacturing Plan Plan Production Materials OPMMPS Reporting











Manufacturing Plan Plan Production Materials OPMMPS ReportingHow do you update a Master Scheduling report’s distribution list?






Manufacturing Plan Plan Production Materials OPMMPS ReportingDo the separate business units run their own Master Scheduling reports?


Manufacturing Plan Plan Production Materials OPMMPS MPS


Manufacturing Plan Plan Production Materials OPMMPS MPSDo you need to identify a specific MPS for a specific project?


OPMFCST, OPMMPS, OPMMRP


OPMFCST, OPMMPS, OPMMRP




OPMINV, OPMCAP, OPMMPS, OPMMRP

How would you rate the quality of your planning data? Lead-times? Lot Sizes? Product Sourcing? Available capacity? Inventory? What are the accuracy levels?


OPMINV, OPMCAP, OPMMPS, OPMMRP

How would you rate the quality of your planning data? Lead-times? Lot Sizes? Product Sourcing? Available capacity? Inventory? What are the accuracy levels?



Do you have calendar variations for plants? How do they vary? What shift patterns are used?



Do you have calendar variations for plants? How do they vary? What shift patterns are used?



Which operations/processes do you want to streamline for Master Scheduling?


Which operations/processes do you want to eliminate for Master Scheduling?


Are there time-intensive Master Scheduling operations/processes that need to be addressed?


What business performance statistics do you monitor for Master Scheduling?






Are there any Master Scheduling reporting requirements that your current set of reports does not meet?




Are Master Scheduling reports standard across multiple levels within a Set of Books, i.e., divisions?








Who receives a copy of the Master Scheduling reports? Are they viewed on-line? Do you receive a hard copy?







How long does it take to update a Master Scheduling report’s distribution list? How long should it take?











How do you currently control demand input? Do you have planners modify demand based on actuals on a weekly basis? Is it controlled from a central logistics focal point?


Are you forced to run against Marketing requirements without making changes?


E1





Manufacturing Plan Plan Production Materials OPMMPS PlanningDo you plan only Process/ Batch production?

Manufacturing Plan Plan Production Materials OPMMPS Planning

Manufacturing Plan Plan Production Materials OPMMPS MPSHow long does the MPS take to finalize?

Manufacturing Plan Plan Production Materials OPMMPS MPSHow long does the system take to create an MPS at peak periods?



Manufacturing Plan Plan Production Materials OPMMPS MaintenanceHow do you audit your Master Scheduling data?















Manufacturing Plan Plan Production Materials OPMMPS ReportingHow do you update a Master Scheduling report’s distribution list?






Manufacturing Plan Plan Production Materials OPMMPS ReportingDo the separate business units run their own Master Scheduling reports?




Manufacturing Plan Plan Production Materials OPMMPS MPSDo you need to identify a specific MPS for a specific project?

Manufacturing Plan Plan Production Materials OPMMPS PlanningDo you plan only Process/ Batch production?


Manufacturing Plan Plan Production Materials OPMMPS MPSHow long does the MPS take to finalize?

Manufacturing Plan Plan Production Materials OPMMPS MPSHow long does the system take to create an MPS at peak periods?





Do you plan any repetitive production? Rework? Discrete? Assemble-to-Order?




How do you plan for preventive maintenance? How does this impact the Master Scheduling process?


What are the focal areas within Master Production Scheduling that should be improved?



Which operations/processes do you want to streamline for Master Scheduling?


Which operations/processes do you want to eliminate for Master Scheduling?


Are there time-intensive Master Scheduling operations/processes that need to be addressed?


What business performance statistics do you monitor for Master Scheduling?






Are there any Master Scheduling reporting requirements that your current set of reports does not meet?




Are Master Scheduling reports standard across multiple levels within a Set of Books, i.e., divisions?








Who receives a copy of the Master Scheduling reports? Are they viewed on-line? Do you receive a hard copy?







How long does it take to update a Master Scheduling report’s distribution list? How long should it take?











How do you currently control demand input? Do you have planners modify demand based on actuals on a weekly basis? Is it controlled from a central logistics focal point?


Are you forced to run against Marketing requirements without making changes?




Do you plan any repetitive production? Rework? Discrete? Assemble-to-Order?




How do you plan for preventive maintenance? How does this impact the Master Scheduling process?


What are the focal areas within Master Production Scheduling that should be improved?

E1





Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MPSDo you generate Master Production Schedules?

Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MPS

Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP PlanningHow often do you generate a master schedule or material plan?

Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP Planning

Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MPSDo you generate Master Production Schedules?

Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MPS

Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP PlanningHow often do you generate a master schedule or material plan?

Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP Planning



Manufacturing Plan Plan Production Materials OPMMPS, OPMPM MPS

Manufacturing Plan Plan Production Materials OPMMPS, OPMPM MPS



Manufacturing Plan Plan Production Materials Reporting

Manufacturing Plan Plan Production Materials Reporting

Manufacturing Plan Plan Production Materials MPSHow many employees create Master Production Schedules?



Manufacturing Plan Plan Production Materials MPSHow many employees create Master Production Schedules?



Manufacturing Plan Plan Production Materials SYSADMIN Security

Manufacturing Plan Plan Production Materials SYSADMIN SecurityIs terminal security required for Master Scheduling?

Manufacturing Plan Plan Production Materials SYSADMIN SecurityDo you run security reports on a regular basis for Master Scheduling?

Manufacturing Plan Plan Production Materials SYSADMIN Security

Manufacturing Plan Plan Production Materials SYSADMIN SecurityIs terminal security required for Master Scheduling?

Manufacturing Plan Plan Production Materials SYSADMIN SecurityDo you run security reports on a regular basis for Master Scheduling?

OPM (PR) Procurement Accounts Payable Make Payments APHow long do you do check reconciliation?

OPM (PR) Procurement Accounts Payable Make Payments AP

OPM (PR) Procurement Accounts Payable Make Payments APIs there a requirement to do on-line bank reconciliation's?

OPM (PR) Procurement Accounts Payable not identified AP Disbursement

OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement



OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement How are your current payment terms structured?OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Do you use percent due or amount due with payment terms?




What type of MPS outputs are used to manage your enterprise? May we have sample reports?



Do you have to schedule tooling requirements? How does this impact Master Scheduling?



What type of MPS outputs are used to manage your enterprise? May we have sample reports?



Do you have to schedule tooling requirements? How does this impact Master Scheduling?


OPMMPS, OPMMRP, OPMPM

What types of performance measures do you use to measure MPS compliance? May we have samples?


OPMMPS, OPMMRP, OPMPM

What types of performance measures do you use to measure MPS compliance? May we have samples?


What happens when a master schedule requirement is missed? Do you reschedule? Do you maintain it as past due?


What happens when a master schedule requirement is missed? Do you reschedule? Do you maintain it as past due?


OPMMPS, OPMPM, PO

Describe the MPS planning process. Do you use the MasterSchedule to initiate Blanket Purchase Orders? To enable independent plant execution? To extrapolate cost projections for inventory?


OPMMPS, OPMPM, PO

Describe the MPS planning process. Do you use the MasterSchedule to initiate Blanket Purchase Orders? To enable independent plant execution? To extrapolate cost projections for inventory?


OPMMPS, OPMSY, SYSADMIN

What type of printers do you run Master Scheduling reports on? Where are they located?


OPMMPS, OPMSY, SYSADMIN

What type of printers do you run Master Scheduling reports on? Where are they located?


OPMMPS, SYSADMIN


OPMMPS, SYSADMIN



OPMMPS, SYSADMIN



OPMMPS, SYSADMIN


OPMMPS, SYSADMIN



OPMMPS, SYSADMIN











Check ReconciliationDo you get a tape from the bank for check reconciliation? If yes, who can provide us with the format of the bank tape's data?


What are the requirements for reporting tax payments (e.g. company, rate or tax authority)?

Is there a requirement to support multiple domestic bank accounts? How many and where?

Is there a requirement to support foreign currency bank accounts? How many and where

What disbursement (document) types are currently processed through these bank accounts?

Are payment due dates calculated based on a specific day of the month or on a number of days from the payment terms date?

E1








OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement How many different AP sites issue checks for suppliers?OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement How many checks do you write/produce per period?OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to use Computer Generated checks? OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement What is your process to cancel checks?OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to use Electronic Funds Transfer?OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to use Wire Transfers?OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Automatic Payments?


OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Partial Payments? OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Pre-Payments?OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Recurring Payments?

OPM (PR) Procurement Accounts Payable Make Payments AP DisbursementIs there a requirement to process immediately available ‘Quick Checks’?

OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement What is the current procedure for vendor advances?

OPM (PR) Procurement Accounts Payable Make Payments AP DisbursementHow are vendor advances reconciled when the vendor invoice is submitted?


OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Would you use a priority system for payments?

OPM (PR) Procurement Accounts Payable Make Payments AP DisbursementWhat is your current payment cycle? (How often do you print checks?)




OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Do check payments have to be approved before they are run?OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Do you have a minimum or maximum payment amount per check? OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Do you have a minimum or maximum payment amount per run?OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement What is the current check layout for computer generated checks?OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement How many formats do you have? Provide samples.

OPM (PR) Procurement Accounts Payable Make Payments AP DisbursementDo you print the check number on the check/remittance or is it pre-printed?

OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Should a remittance advice note be produced, and when?OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement How should an overflow situation be handled?OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there any special sequencing of checks when printing?OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a dedicated printer or print tray for checks? OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement What type of printer(s) is used for checks? List location(s)


OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Where are the pre-printed checks stored?


OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement What is the policy/procedure for handling stop payments?



OPM (PR) Procurement Accounts Payable Make Payments AP DisbursementDo you pay any vendors on a priority basis according to funds available?

OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to prioritize payments?OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Do you require batch control to manage invoice entry?OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Who enters invoices and how often?OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Do you receive invoices at a central location?

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP InvoicingHow do you physically store invoices once entered into the computer?

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing How many invoices per period do you enter?




OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Are these recurring expenses for fixed or varying amounts?

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & ApprovalIs there a requirement to match invoices to related purchase orders?

Is there a provision for discounts within the current payment terms? Describe the discounts currently available, and those needed additionally for the future.



Is there a requirement to process Manual Payments? If so, is a separate bank account used?

Do you have, or do you require, a priority system for payments? Describe its use.


Are all invoices paid in local currency and what currency is used? If not local, list the foreign currencies used.

Will there be a requirement to use multiple currencies in the future? List the foreign currencies expected.

What period types would be used for these reports, e.g. weekly, monthly or quarterly?

Is there a requirement to restrict the access to the check printing function? What position or function has this authority?

What is the policy/procedure for handling void payments if they have been recorded?

What is the policy/procedure for handling void payments if they have not been recorded?

Are invoices billed to distinct companies, cost centers or other? Please describe.

Describe the security requirements on who can enter key AP processing data (invoice processing, payment processing, check processing)? Include what positions are involved and how?

How are invoices identified (numbered)? vendor’s invoice number, date, next allocated number?

What frequently used (recurring) expense distributions are used within your current system (e.g. rent or telephone payments)? Please list.

E1





OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & ApprovalHow are you currently matching invoices to purchase orders?

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & ApprovalWill some invoices never have purchase orders?

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & ApprovalShould invoices be matched completely, partially or both?

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & ApprovalDo you perform 2, 3 or 4 way matching of invoices?

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & Approval






OPM (PR) Procurement Accounts Payable not identified AP Other What other audit requirements are needed?OPM (PR) Procurement Accounts Payable not identified AP Other Do you need to restrict access to certain functions?

OPM (PR) Procurement Accounts Payable not identified AR,GL DisbursementHow do you record taxes within the GL (number of accounts, type)?

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AR,GL Invoicing How many liability accounts do you use and what are they?

OPM (PR) Procurement Accounts Payable not identified Not module specific Validation

OPM (PR) Procurement Accounts Payable not identified Not module specific Maintenance

OPM (PR) Procurement Accounts Payable not identified Not module specific Maintenance

OPM (PR) Procurement Accounts Payable not identified Not module specific Other



OPM (PR) Procurement Accounts Payable not identified Not module specific Security


OPM (PR) Procurement Accounts Payable not identified Not module specific SecurityWill there need to be terminal security for Invoice and Disbursement?







OPM (PR) Procurement Accounts Payable not identified Not module specific SecurityWill there need to be terminal security for Employee Expense?

OPM (PR) Procurement Accounts Payable not identified Not module specific SecurityDo you run security reports on a regular basis for Employee Expense?




Do you currently have any tolerance levels for matching such as Price Tolerance, Quantity Ordered Tolerance, Quantity Received Tolerance, Tax Tolerance? Please specify those levels used and their limits.

Would you like to approve your vendor invoices on-line, by batch or have both options?

What is the internal approval process for a vendor invoice in your organization at present?

Are there situations where a vendor invoice needs to be placed on hold and then manually released? Describe the situations and the approval process to release the hold.

Describe the approval process when invoices need to be placed on hold and manually released?

Where an invoice needs to be placed on hold and then manually released, can these invoices be "posted" to the General Ledger? If not, please specify.

Do you review requirements for validation rules, allowing certain Procurement accounts to be valid with only certain other values.

How do you maintain your Invoice and Disbursement data (who enters, who reviews, etc)? Who does the maintenance?

How do you audit your Invoice and Disbursement data (e.g., matching, matching tolerances, etc.) and by whom?

What operations/processes (e.g., matching, match error resolution, etc.) do you want to streamline for Invoice and Disbursement?

What operations/processes (e.g., manual matching, etc.) do you want to eliminate for Invoice and Disbursement?

Are there any time-intensive Invoice and Disbursement operations/processes that need to be addressed?

Do you have security restrictions on who can enter/maintain data for Invoice and Disbursement? (e.g., by company, by cost center, by position) Please describe restrictions.

Do you have security reports on who can run Invoice and Disbursement reports (by company, by cost center, by position)? Describe process and who runs reports.

Do you run security reports on a regular basis for Invoice and Disbursement? Describe process and who runs reports.

Do you have documentation on your current system security requirements for Invoice and Disbursement? Please provide copy.

Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Invoice and Disbursement?

Do you review requirements for validation rules, allowing certain Invoice and Disbursement accounts to be valid with only certain other values?

Do you have security requirements on who can enter/maintain data for Employee Expense (e.g., by company, by cost center, by position)?

Do you have security reports on who can run Employee Expense reports (by company, by cost center, by position)? Describe process and who runs reports.

Do you have documentation on your current system security requirements for Employee Expense? Please provide copy.

Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Employee Expense?

Do you review requirements for validation rules, allowing certain Employee Expense accounts to be valid with only certain other values.

E1





OPM (PR) Procurement Accounts Payable not identified PO Security

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO Matching & Approval

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO Matching & Approval

OPM (PR) Procurement Accounts Payable Manage Receive Goods PO Multi-Org



OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,AP Matching & ApprovalDo you match your AP invoice with the PO?

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,AP Matching & Approval

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,AP Purchase Orders

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,AP Purchase Orders

OPM (PR) Procurement Accounts Payable not identified PO,AP Security

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,AP,FA Matching & Approval

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,AP,SSP Matching & ApprovalHow do you reconcile the purchases made with procurement cards?

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,GL Matching & ApprovalDo you require 2, 3 or 4 way matching? Please specify which one.

OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,INV Matching & ApprovalDo you match your receipts with the PO's?

OPM (PR) Procurement Accounts Payable not identified SYSADMIN Security

OPM (PR) Procurement not identified not identified Not module specific Other



OPM (PR) Procurement not identified not identified PO Multi-Language

OPM (PR) Procurement not identified not identified PO Multi-Language

OPM (PR) Procurement not identified not identified PO, INV Purchase Orders

OPM (PR) Procurement not identified not identified PO, INV Vendors Do you have single or multiple ship-to locations?

OPM (PR) Procurement not identified not identified PO, INV,MRP Purchase OrdersIf purchasing is decentralized, how many plants or locations do purchasing?

OPM (PR) Procurement not identified not identified Purchase Orders

OPM (PR) Procurement not identified not identified PO,AP Vendors Do you have single or multiple bill-to locations?OPM (PR) Procurement not identified not identified SYSADMIN Security Will there need to be terminal security for Procurement?

OPM (PR) Procurement Ordering Process Expense Reports AP Employees

OPM (PR) Procurement Ordering Process Expense Reports AP Employees Is there a standard employee expense claim form? Provide sample.

OPM (PR) Procurement Ordering Process Expense Reports AP EmployeesWhat is the current process to generate expense payments to employees?

OPM (PR) Procurement Ordering Process Expense Reports AP Employees How frequently are employee expense claims processed?



OPM (PR) Procurement Ordering Process Expense Reports AP Employees What is the current procedure for employee advances? OPM (PR) Procurement Ordering Process Expense Reports AP Employees How are these reconciled when the expense claim is submitted?OPM (PR) Procurement Ordering Process Expense Reports AP Employees Do your employees have company credit cards?

OPM (PR) Procurement Ordering Process Expense Reports AP EmployeesHow are company credit cards managed (issued, audited, reconciled, etc.)?

OPM (PR) Procurement Ordering Manage Requisitions INV Requisitions

OPM (PR) Procurement Ordering Process Expense Reports Not module specific Maintenance

Do you have security restrictions on who can process certain functions (e.g., print checks, void checks, etc.) for Employee Expense? (e.g., by company, by cost center, by position) Please describe restrictions.

Do you directly associate (match) invoice distributions to receipt lines rather than through the PO?

Do you have receipts that must have currency exchange rates captured as of the date of receipt and associated with that receipt?

Do you produce INTRASTAT reports for the declaration of imports and exports involving the Intra-EU movement statistics of items. If so, attach sample.

Do you produce EXTRASTAT reports for the declaration of imports and exports involving the movement statistics of items for countries outside the EU. If so, attach sample.

Do you produce INTRASTAT/EXTRASTAT reports reporting the movement statistics of items with 'Country of Origin'. If so, attach sample.

How do you match AP invoice data with PO data? What types of data and tolerances?

Are there payment terms, not defined in Accounts Payable, that need to be defined for Purchasing to order goods/services?

Will tax names and rates, currently defined in current systems' Accounts Payable, have to be revised in any way? How?

Do you have security restrictions on who can process certain functions (e.g., print checks, void checks, etc.) for Invoice and Disbursement? (e.g., by company, by cost center, by position) Please describe restrictions.

How do you match vendor information to your fixed assets systems when purchasing assets?

Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Procurement?

What operations/processes (e.g., sourcing, requisitions, etc.) do you want to streamline for Procurement?

What operations/processes (e.g., manual requisitions, etc.) do you want to eliminate for Procurement?

Are there any requested Procurement operations/ processes (e.g., on-line requisitioning, etc.) that need to be added?

What date format is used by your current system's users and is this sufficient for your needs (e.g., 01-DEC-2000, 01-DEZ-2000, etc.)?

What currency format is used by your current system's users and is this sufficient for your needs (e.g., 1,000,000.00 for U.S., 1.000.000,00 for Germany, etc.)?

Is purchasing centralized or decentralized in your organization and is this the strategy for the new system?

PO, INV,MRP, OPMSY

If purchasing is decentralized, how many operating units are required to support purchasing security requirements.

What requirement is there to process employee expense reports? Please describe.

How many employee expense claims are processed per the frequency used above?

Are these expense claims assigned a special pay priority (e.g., high or low, before/after other vendor payments)>

Do you import requisitions and from what source (outside systems, an MRP, an inventory system)? If so, please describe process to import them ?

How do you maintain your Employee Expense data (e.g., expense reports submitted, rejected, etc.) and by whom?

E1





OPM (PR) Procurement Ordering Process Expense Reports Not module specific Maintenance

OPM (PR) Procurement Ordering Process Expense Reports Not module specific Other



OPM (PR) Procurement Ordering Place Purchase Order NS Purchase Orders

OPM (PR) Procurement Ordering Place Purchase Order NS Purchase Orders

OPM (PR) Procurement Ordering not identified PO Buyers

OPM (PR) Procurement Ordering not identified PO Buyers Are buyers assigned by part, commodity, plant, randomly, other?


OPM (PR) Procurement Ordering not identified PO Buyers Is a buyer required to purchase from a requested vendor?

OPM (PR) Procurement Ordering Manage Requisitions PO Buyers

OPM (PR) Procurement Ordering Manage Requisitions PO Buyers


OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions How do you select vendors to fill requisitions and place PO's?

OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Order

OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders How do you define each purchase order type?OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders How many purchase orders do you issue monthly?

OPM (PR) Procurement Ordering Place Purchase Order PO Purchase OrdersOn the average, how many ordered items (lines ordered) are on a PO?

OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders At maximum, how many ordered items (lines ordered) are on a PO?

OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders

OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders Obtain a copy of each type of PO format


OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders Do you create purchase orders from on-line requisitions?OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders How do you control modifications to your purchase orders?


OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions

OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions What is the approval process for requisitions?OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions Who can approve requisitions (e.g., the requesters, manager, etc.)?



OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions What is the resubmittal/approval process for rejected requisitions?OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions Who creates requisitions?OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions Are requisitions combined for purchase order creation and how?


OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions Do you automatically or manually generate requisition numbers?



OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions What goods or services do you order regularly?

OPM (PR) Procurement Ordering not identified PO Purchase Orders

OPM (PR) Procurement Ordering not identified PO Purchase Orders

OPM (PR) Procurement Ordering Manage Requisitions PO Purchase Orders


OPM (PR) Procurement Ordering Place Purchase Order PO Multi-Language

OPM (PR) Procurement Ordering not identified PO, HR Buyers What is the approval process for each buyer?OPM (PR) Procurement Ordering not identified PO, HR Buyers What are the purchasing limits for each buyer?OPM (PR) Procurement Ordering Place Purchase Order PO, HR Purchase Orders What is the approval process for purchase orders?

OPM (PR) Procurement Ordering Place Purchase Order PO, INV Purchase Orders

OPM (PR) Procurement Ordering Manage Requisitions PO, INV Requisitions Are requisitions automated or manual? Describe and attach sample.

How do you audit your Employee Expense data (e.g., expense report vs. payment, etc.) and by whom?

What operations/processes (e.g., on-live vs. paper submissions, etc.) do you want to streamline for Employee Expense?

What operations/processes (e.g., manual reviews, paperwork matching, etc.) do you want to eliminate for Employee Expense?

Are there any time-intensive Employee Expense operations/processes that need to be addressed?

Are MRP planned purchase orders automatically assigned to a specific vendor? If so, based on what criteria?

Are MRP planned purchase orders automatically assigned to an existing master or blanket order? If so, based on what criteria?

Are your buyers assigned to certain vendors, commodities, or items? Please provide list of assignments.

Does the buyer merge requisitions together for a single order? Describe process.

Can a buyer modify a PO or requisition without a corresponding change request/authorization from the requisitioner?

How does a buyer communicate a modified PO or requisition if no change request/authorization from the requisitioner is needed?

Do you use expediters and how do you use them? Please list current/expected expediters.

What types of purchase orders do you use (e.g., Standard, Blanket, Contract, etc.) and for what purpose?

How many different formats do you have for printed purchase orders? Provide samples.

What percentage of purchased parts are intended for non-manufacturing use?

Do you attach text (e.g., quality or material specifications, etc.) to your purchase order? How much text is required (provide worst case sample)?

Does your procurement system utilize/issue requisitions? If so, please describe how used.

What criteria (e.g., value, commodity, plant, budget, other) is used for approval of requisitions?

Does the requisition generation/approval process change by item type (e.g., by direct inventory materials, expensed materials, etc.)? Describe processes.

Are vendors and prices always entered on the requisition or are they not required? Describe.

Do you order some items frequently enough to justify using express requisitions?

Can any employee potentially submit a requisition and/or PO? If not, what type of employees can do so? What percent of your employee base does this include?

Are products purchased by one legal entity on behalf of another legal entity?

Are purchase orders created from requisitions generated in other businesses? Describe how this is currently done.

Are contracts on projects going to be used? If so, will they be associated with a line item on a requisition or purchase order?

Do you allow requisitions created by MRP to 'self-approve' and be ready for PO release?

Do you print supplier documents (e.g., RFQ's, PO's, etc) in the language of the supplier? If so, please provide samples of each language supported.

Do you use unit of measure conversion for PO’s? If so, which ones (provide list)?

E1




OBM Level I OBM Level II OBM Level III Application Category Process Analysis QuestionsOPM (PR) Procurement Ordering Manage Requisitions PO, INV Requisitions How are requisitions issued?

OPM (PR) Procurement Ordering Manage Requisitions PO, INV Requisitions

OPM (PR) Procurement Ordering Manage Requisitions PO, INV Requisitions

OPM (PR) Procurement Ordering Place Purchase Order PO, INV,MRP Purchase Orders

OPM (PR) Procurement Ordering Place Purchase Order Purchase OrdersWhat percentage of purchased parts are intended for manufacturing use?

OPM (PR) Procurement Ordering Place Purchase Order PO, OPMPMGT Purchase Orders Do you modify existing purchase orders? Describe process.

OPM (PR) Procurement Ordering Place Purchase Order Purchase Orders

OPM (PR) Procurement Ordering Place Purchase Order PO, OPMSY Purchase Orders

OPM (PR) Procurement Ordering Place Purchase Order PO, SYSADMIN Purchase Orders

OPM (PR) Procurement Ordering not identified PO,AP, HR BuyersWho are your buyers? How many are there? Where are they located?

OPM (PR) Procurement Ordering Place Purchase Order PO,AR,GL Purchase Orders

OPM (PR) Procurement Ordering Manage Purchase Cards PO,SSP Purchase Orders Do you procurement cards issued to users in place of some PO's?OPM (PR) Procurement Ordering Manage Purchase Cards PO,SSP Purchase Orders How do you manage the issue and tracking of procurement cards?

OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO Purchase Orders

OPM (PR) Procurement Sourcing not identified PO Purchase Orders How do you decide who to buy from?OPM (PR) Procurement Sourcing not identified PO Purchase Orders Do you take advantage of discounts or price breaks?

OPM (PR) Procurement Sourcing not identified PO Purchase Orders

OPM (PR) Procurement Sourcing not identified PO Purchase OrdersDo you enter purchase orders for items that do not require "receipting"?

OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you use request for quotations/bids?

OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ




OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ How many RFQ's do you issue per month?OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you obtain quotations from phone, catalogs or by other means?OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you maintain quotations/bids history? How long?OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Are request for quotations/bids (RFQ's) automated?OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you use unit of measure conversion for RFQ’s?OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Are your requisitions or PO's associated with quotations? How?OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you keep track of price breaks on volumes?


OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you require RFQ's before you create a purchase order?OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Who typically invoices an RFQ?OPM (PR) Procurement Sourcing Manage Requisitions PO RFQ What paperwork is involved to submit a requisition?

OPM (PR) Procurement Sourcing Manage Requisitions PO Purchase Orders

OPM (PR) Procurement Sourcing not identified PO, GL Purchase Orders

OPM (PR) Procurement Sourcing not identified PO, INV Purchase Orders

OPM (PR) Procurement Sourcing not identified PO, INV Purchase Orders Do you override the item description on a requisition or PO? How?OPM (PR) Procurement Sourcing not identified PO, INV,WIP Purchase Orders How do you manage subcontracting?

OPM (PR) Procurement Sourcing not identified PO,AP Purchase Orders

OPM (PR) Procurement Sourcing not identified PO,AP Purchase Orders

OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO,AP Purchase Orders

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base AP OtherDo you track duplicate vendor information within the Payables system?

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base AP VendorsWhich vendors should be grouped and why?

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base AP Vendors

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base AP Disbursement

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base Not module specific Maintenance

Are requisitions entered in a central location or do they come from multiple locations?

How do you identify items when requisitioning (by your item number, vendor part number, part number revision level, description, etc.)?

What is the current process of creating a new purchase order for manufacturing use? (direct material)

PO, INV,MRP, OPMINV

PO, OPMPMGT, OPMSY

Do you close purchase orders before they have been actually received & invoiced? Describe.

Do you automatically (by system) or manually generate purchase order numbers?

Who (by position or name) has access to defining each type of purchase order?

Do you update or change the accounting distribution information for line items in your purchase orders?

How are RFQs presently managed with respect to creation, transmittal, receipt/analysis and approval?

What do you do when you want to stop purchasing from a particular vendor?

What is the process for creating a request for quotations/bids from your vendors?

How do you enter/maintain quotations and other quotation information from your vendors?

How do you decide which quotations are available to reference on your purchase orders?

What items to be purchased (e.g., by item, by commodity, by cost level, etc.) require that valid request for quotations be used?

Do you receive notification from your system when a quotation is about to expire? Do you need to?

Will different businesses need to be supplied with (share purchase volumes for) the same items? What businesses and what items/commodities?

Are foreign currency conversions used? If so, how are exchange rates updated?

Are procurement items ordered (requisition/PO) according to commodity class codes? What are the processes and logic for their use?

Do you require that purchase orders being sent to Vendors that are on hold in Accounts Payable be stopped? If so, how is this currently done?

Are there non-payment vendor sites, not defined in Accounts Payable, that need to be defined for Purchasing to order goods/services? Please describe and provide list of samples.

Are the non-payment vendor sites, not defined in Accounts Payable, that need to be defined for Purchasing considered "RFQ Only" sites?

Do you differentiate vendor sites which can receive payments and sites which cannot receive payments?

Do you have a central registry of vendors that supports more than one business?

How do you maintain your Procurement data (current system name, buy cards, etc.) and by whom?

E1





OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base Not module specific Maintenance

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base Not module specific Security

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base OPMPMGT, PO Suppliers

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO Buyers

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO Requisitions

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO Requisitions

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO Vendors

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO VendorsHow many vendors do you have?

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO VendorsWhat vendor negotiating tools do you use?

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO VendorsDoes commodity coding help identify vendors?

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO, HR, SYSADMIN Security

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO, SYSADMIN Security

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP VendorsWhat is the basis for your vendor category breakdown?

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP VendorsDo you have a single consolidated vendor list?

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP Vendors

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP VendorsHow do you manage vendors with multiple addresses?

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP VendorsDo you have preferred vendors and how do you identify them?

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP VendorsHow do you manage vendor numbering?


OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP VendorsDo you have shared vendors between companies? Provide listing?

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP VendorsWhat vendor analysis do you perform?

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP VendorsAre vendors categorized for reporting purposes?

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP VendorsHow are vendors categorized for financial tracking purposes?


OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP VendorsDo you group vendors for payment purposes and how?

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP, OPMPMGT Vendors

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,SSP Vendors

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,Web Suppliers Vendors

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,Web Suppliers Vendors

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base SYSADMIN Security

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base SYSADMIN Security

OPM Product Development Design Engineering Design Initial Concept ALL Other

OPM Product Development Design Engineering Design Initial Concept ALL Security

OPM Product Development Design Engineering Design Initial Concept ALL Validation

OPM Product Development Design Engineering Make Preliminary Design ALL Security

OPM Product Development Design Engineering Make Preliminary Design ALL MaintenanceWhat processes do you want to streamline for new product introductions?

How do you audit your Procurement data (timing, event-driven) and by whom?

Do you have documentation on your current system security requirements for Procurement? Please provide copy.

What are the names and locations of your freight carriers? What accounts do you charge them to?

Is a buyer required to purchase from an approved, or 'certified' vendor? Describe extent of these vendors (number, type, commodity, etc).

Is there a pre-defined catalog or set of catalogs of items provided to requisitioners that defines the items, costs, and sources eligible to be ordered? If so, please describe the location of the catalog(s).

Is there a pre-defined exchange provided to requisitioners that defines the items, costs, and sources eligible to be ordered? If so, please describe the location of the catalog(s).

Who currently maintains the vendor files (Procurement or Accounts Payable)?

Do you have security restrictions on who can enter/maintain data for Procurement (e.g., by company, by cost center, by position)? Please describe restrictions.

Do you have security restrictions on who can process certain functions (e.g., assign item to Auth. Supply List, etc.) for Procurement (e.g., by company, by cost center, by position)? Please describe restrictions.

Do you have vendors listed in your files multiple times? Please describe purpose.

Do you put employees as vendors? If not, how do you pay employee expenses?

Do you have a single consolidated vendor list for each legal entity/business or is it consolidated across all entities/businesses?

Do you have a standard naming convention for vendors when the name is like "John Smith"? Is it "Smith John" or "John Smith"?


Do you provide vendors with access to their order data via the Internet? If not, is this a future need?

How do you enroll/register your vendors to have Internet access to your order data for them?

Do you have security restrictions on who can run Procurement reports (by company, by cost center, by position)?

Do you run security reports on a regular basis for Procurement? Describe process and who runs reports.

What do you consider the unique aspects of how your business handles formulas?

Map each GL user to a menu structure. Will any new ones need to be created for New Product Introduction?

Do you review requirements for validation rules, allowing certain New Product Introduction accounts to be valid with only certain other values.

What are your security requirements for creating lab formulations? What are the requirements for passing them for usage to Manufacturing?

E1





OPM Product Development Design Engineering Make Preliminary Design ALL Reporting

OPM Product Development Design Engineering Make Preliminary Design ALL ReportingWhat are your reporting requirements for new product information?



OPM Product Development Design Engineering Make Preliminary Design ALL MaintenanceHow often do you introduce new products?

OPM Product Development Design Engineering Make Preliminary Design ALL

OPM Product Development Design Engineering Make Preliminary Design ALL

OPM Product Development Design Engineering Make Preliminary Design ALL MaintenanceHow do you maintain your New Product Introduction data?

OPM Product Development Design Engineering Make Preliminary Design ALL MaintenanceHow do you audit your New Product Introduction data?

OPM Product Development Design Engineering Make Preliminary Design ALL Other





OPM Product Development Design Engineering Make Preliminary Design ALL SecurityWill there need to be terminal security for New Product Introduction?

OPM Product Development Design Engineering Make Preliminary Design ALL SecurityDo you run security reports on a regular basis for New Product Introduction?


OPM Product Development Design Engineering Make Preliminary Design ALLDescribe your development process

OPM Product Development Design Engineering Design Initial Concept COST Costing

OPM Product Development Design Engineering Design Initial Concept COST, OE PricingHow is the price of the product set?

OPM Product Development Design Engineering Design Initial Concept COST, OE PricingIs the price set independent of the cost of manufacture?

OPM Product Development Design Engineering Design Initial Concept COST, OE PricingIs the price set only on a competitive basis?

OPM Product Development Design Engineering Design Initial Concept Formula Change PolicyWhat is the rate at which you introduce changes?

OPM Product Development Design Engineering Design Initial Concept Formula Change PolicyDo you have a change control board or a configuration control group?

OPM Product Development Design Engineering Design Initial Concept Formula Change PolicyWhat is the typical lead time for implementing Formulas?

OPM Product Development Design Engineering Design Initial Concept Formula Change PolicyDo you design for manufacturability or assembly?

OPM Product Development Design Engineering Design Initial Concept Formula Control RulesDo you follow form - fit - function rules of interchangeability?

OPM Product Development Design Engineering Make Preliminary Design Formula Control RulesDo you use up all the material that you plan to obsolete?

OPM Product Development Design Engineering Make Preliminary Design Formula Maintenance

OPM Product Development Design Engineering Make Preliminary Design Formula MaintenanceDo you use formulas to create co-products or by-products?

OPM Product Development Design Engineering Make Preliminary Design Formula MaintenanceAre phantoms used in your formulas?

OPM Product Development Design Engineering Make Preliminary Design Formula Change PolicyHow are formulas configured? By unit value or percentage?

OPM Product Development Design Engineering Make Preliminary Design Formula Control RulesDo you use a single routing for multiple formulas/versions?

OPM Product Development Design Engineering Make Preliminary Design Formula OtherHow accurate are your present formulas?

OPM Product Development Design Engineering Make Preliminary Design Formula OtherHow accurate are your present routings?

OPM Product Development Design Engineering Make Preliminary Design Formula Control RulesWho verifies and approves formulas?

OPM Product Development Design Engineering Design Initial Concept FORMULAIs there a formulation engineering group in your company?

OPM Product Development Design Engineering Make Preliminary Design FORMULA ECNDo you have an engineering production line for new products?

OPM Product Development Design Engineering Design Initial Concept FORMULA

OPM Product Development Design Engineering Design Initial Concept FORMULA, COST Costing

What business performance statistics do you monitor for new product introduction?

What reports do you currently generate to meet these reporting requirements?

Is there any new product introduction reporting requirements that your current set of reports does not meet? if yes explain


How many significant upgrades have you done to your current product over the past three years?


How long does the typical new product introduction take, from decision/design to production release to market?

Which operations/processes do you want to streamline for New Product Introduction?

Which operations/processes do you want to eliminate for New Product Introduction?

Are there any time-intensive New Product Introduction operations/processes that need to be addressed?

Do you have security requirements on who can enter data for New Product Introduction? (e.g. by company? by cost center?)

Do you have security reports on who can run New Product Introduction reports? (by company, by cost center etc.)

Do you have documentation on your current system security requirements for New Product Introduction?


Do you track the cost of a new product introduction separately from your established production cost?

How many formulas do you have? What types? Do you have special costing formulas?



Does general technology change in your industry drive new product introduction?

Do you track the cost of a new product introduction separately from you established production costs?

E1





OPM Product Development Design Engineering Design Initial Concept FORMULA, COST CostingHow do you cost the new product?

OPM Product Development Design Engineering Design Initial Concept FORMULA, PO ProcurementDo you have a new product procurement procedure?

OPM Product Development Design Engineering Make Preliminary Design Formula, Prod Control Rules

OPM Product Development Design Engineering Make Preliminary Design Formula, Prod MaintenanceDo you use routings to capture cost information?

OPM Product Development Design Engineering Make Preliminary Design Formula, Prod Maintenance

OPM Product Development Design Engineering Make Preliminary Design Formula, Prod MaintenanceAre direct labor resources tied to your routings?

OPM Product Development Design Engineering Make Preliminary Design Formula, Prod MaintenanceAre there direct labor skill categories identified in the routings? if so list them

OPM Product Development Design Engineering Make Preliminary Design Formula, Prod MaintenanceDo you attach overhead to your resources? if so what types?

OPM Product Development Design Engineering Make Preliminary Design INV, PO, MRP Procurement

OPM Product Development Design Engineering Design Initial Concept LAB

OPM Product Development Design Engineering Make Preliminary Design LAB HistoryDo you need to maintain lab formulas for historical purposes?

OPM Product Development Design Engineering Make Preliminary Design LAB MaintenanceWhat is your volume of laboratory formulations?

OPM Product Development Design Engineering Make Preliminary Design LAB Maintenance

OPM Product Development Design Engineering Make Preliminary Design LAB Validation

OPM Product Development Design Engineering Make Preliminary Design LAB ValidationWhat types of technical parameters do you use when developing formulas?



OPM Product Development Design Engineering Make Preliminary Design LAB ValidationDo you vary potency or strength when developing lab formulas?


OPM Product Development Design Engineering Make Preliminary Design LAB Control RulesDo you require effectivity control for lab formulas?

OPM Product Development Design Engineering Make Preliminary Design LAB Control RulesHow are lab ingredients controlled that appear in more than one formula?

OPM Product Development Design Engineering Make Preliminary Design LAB ValidationDo you require fixed quantities for ingredients like catalysts?

OPM Product Development Design Engineering Make Preliminary Design LAB Change Policy

OPM Product Development Design Engineering Make Preliminary Design LAB Maintenance

OPM Product Development Design Engineering Make Preliminary Design LAB, INV MaintenanceDo you use special item codes?

OPM Product Development Design Engineering Make Preliminary Design LAB, INV MaintenanceDo you use special UOM's? What are they and what types?

OPM Product Development Design Engineering Make Preliminary Design LAB, PA MaintenanceHow do you maintain your new product introduction data?

OPM Product Development Design Engineering Make Preliminary Design LAB, PO Procurement

OPM Product Development Design Engineering Make Preliminary Design LAB, PROD Control Rules

OPM Product Development Design Engineering Make Preliminary Design LAB, PROD Control Rules

OPM Product Development Design Engineering Make Preliminary Design LAB, QA Validation

OPM Product Development Design Engineering Design Initial Concept NSDoes your marketing department drive the new product introduction?

OPM Product Development Design Engineering Design Initial Concept OEDo your customers drive the new product introduction?

OPM Product Development Design Engineering Make Preliminary Design OEHow many new products do you introduce over a fiscal year?

OPM Product Development Design Engineering Make Preliminary Design OE PrototypeDo you sell the prototypes?

OPM Product Development Design Engineering Make Preliminary Design OE PrototypeWhen do you release the new product to production?

OPM Product Development Design Engineering Make Preliminary DesignHow often does your Company introduce new products?

OPM Product Development Design Engineering Make Preliminary Design PA MaintenanceDo departments charge their time against these projects?

OPM Product Development Design Engineering Design Initial Concept PA,PJM CostingDo you establish a project for the new product?

OPM Product Development Design Engineering Make Preliminary Design PO ProcurementDo you usually have to buy new tooling for new product introduction?

How do you deal with open shop orders when component revisions change?

Do you define and maintain a sequence for operational activities including resource usage and process quantities?

Do you have buyers and planners who work specifically with new product introduction?


How is the process controlled? Do you have special formulas that are under laboratory control?

Do you maintain Laboratory formulas? Do you modify versions? If so how do you control them?

Do special conversions exist and what is the decimal precision for the conversions?

Does your current system provide for these calculations? List some examples

Do you use technical parameter results to calculate new technical parameters?

What type of mathematical expressions are used when developing formulas?

Do you replace existing ingredients with modified ingredient versions? How is this handled?

Do you require text information with lab formulas? Is there any special format?

How are lab requirements for ingredients communicated? How are they procured or planned for?

How do you prevent usage of laboratory ingredients within the manufacturing process?

When do you release new product to production? What is the release process?

Do you use existing quality control assay and test information to test laboratory formulas? If so what types?




OE, PROD, LAB, FORMULA


E1





OPM Product Development Design Engineering Make Preliminary Design PROD PrototypeDo you build prototypes?

OPM Product Development Design Engineering Make Preliminary Design PROD PrototypeWho builds prototypes, Production or Engineering?

OPM Product Development Design Engineering Make Preliminary Design PROD CostingDo you have departments charge their time against these projects?

OPM Product Development Design Engineering Make Preliminary Design PrototypeDo you do any design and prototyping prior to public announcements?

OPM Product Development Document Release Manage Release ALL Reporting



OPM Product Development Document Release Manage Release ALL Security


OPM Product Development Document Release Manage Release ALL SecurityWill there need to be terminal security for Formula Change?

OPM Product Development Document Release Manage Release ALL SecurityDo you run security reports on a regular basis for Formula Change?


OPM Product Development Document Release Manage Release Formula Change Policy

OPM Product Development Document Release Manage Effectivity Formula Control RulesWhat type of effectiveness do you use? (Date, Lot, Serial)

OPM Product Development Document Release Manage Effectivity Formula Control Rules





OPM Product Development Document Release Manage Effectivity Formula MaintenanceDo you specify effectivities by formula and routing version?

OPM Product Development Document Release Manage Release Formula MaintenanceIs text required as part of formula information?

OPM Product Development Document Release Manage Release Formula Control RulesDo you audit formula and routing accuracy?

OPM Product Development Document Release Manage Release Formula Control RulesWho does the audit? What is the frequency?

OPM Product Development Document Release Manage Release Formula HistoryWhat type of formula retention requirements do you have?

OPM Product Development Document Release Manage BOMs/Routings Formula, Prod MaintenanceDo you use routings for your formulas?

OPM Product Development Document Release Manage BOMs/Routings Formula, Prod MaintenanceDo you record actual material usage at each routing step?

OPM Product Development Document Release Manage BOMs/Routings Formula, Prod Maintenance

OPM Product Development Document Release Manage BOMs/Routings Formula, Prod MaintenanceHow many resources are include in a typical routing?

OPM Product Development Document Release Manage BOMs/Routings Formula, Prod MaintenanceHow many operations are included in a typical routing?

OPM Product Development Document Release Manage BOMs/Routings Formula, Prod Maintenance

OPM Product Development Document Release Manage BOMs/Routings Formula, Prod Change PolicyHow are changes made and documented on your manufacturing formulas?

OPM Product Development Document Release Manage Release Formula, Prod Reporting

OPM Product Development Document Release Manage Release Formula, Prod Change PolicyHow is the manufacturing group notified of formulation changes?

OPM Product Development Process Development Manage Process Engineering Formula, Prod MaintenanceDoes your process require overlapping of operations?

OPM Product Development Process Development Manage Process Engineering Formula, Prod Change Policy

OPM Product Development Product Maintenance Manage Engineering Change Order ALL Change PolicyHow do you get document approvals?

OPM Product Development Product Maintenance Manage Engineering Change Order ALL MaintenanceHow do you maintain your Formula Change data?

OPM Product Development Product Maintenance Manage Engineering Change Order ALL MaintenanceHow do you audit your Formula Change data?

OPM Product Development Product Maintenance Manage Engineering Change Order ALL Other

PROD, LAB, FORMULA

What are your Formula Change reporting requirements with respect to summary or detail formats? Obtain report listing.

What reports do you currently generate to meet your Formula Change reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.

Is there any Formula Change reporting requirement that your current set of reports does not meet?

Do you have security requirements on who can enter data for Formula Change? (e.g. by company? by cost center?)

Do you have security reports on who can run Formula Change reports? (by company, by cost center etc.)

Do you have documentation on your current system security requirements for Formula Change?

How are formula changes communicated to manufacturing, distribution, order processing, shipping and other key organizations?

Do you have multiple locations making the same formula? If yes do any of the ingredients vary?

If you have multiple formulas for the same products how are they differentiated (i.e. size, date, routing, customer)

Do you establish formula effectivities by: date, plant, customer, production quantity?

Do you manage multiple effectivities that overlap in certain condition? Are these managed with user-defined priority logic?

Do you define rule-based effectivities to specify the exact conditions under which the formula is defined?

Do you record other than material usage at each routing step?, i.e. labor, machine hours

How are machine resources tied to your routings? By workcenter, departments, production lines?

What types of hard copy information is required? Is this information currently passed to Manufacturing?

Does the manufacturing group adhere to the formulation composition? Can they make variations?

Which operations/processes do you want to streamline for Formula Change?

E1





OPM Product Development Product Maintenance Manage Engineering Change Order ALL OtherWhich operations/processes do you want to eliminate for Formula Change?

OPM Product Development Product Maintenance Manage Engineering Change Order ALL Other

OPM Product Development Product Maintenance Manage Engineering Change Order Formula Change PolicyDo you use change requests as well as official change control orders?

OPM Product Development Product Maintenance Manage Engineering Change Order Formula Change PolicyDo you retain change control history?

OPM Product Development Product Maintenance Manage Engineering Change Order Formula Change PolicyDo you have a document control group?

OPM Product Development Product Maintenance Manage Engineering Change Order Formula Change PolicyHow many people initiate, process and implement Formula Changes?

OPM Product Development Product Maintenance Manage Engineering Change Order Formula Change Policy

OPM Product Development Product Maintenance Manage Engineering Change Order Formula MaintenanceWho is responsible for maintaining Formulas? R&D? Engineering?

OPM Product Development Product Maintenance Manage Engineering Change Order Formula Control RulesHow many levels are your formulas?

OPM Product Development Product Maintenance Manage Engineering Change Order Formula Control RulesHow is a formula currently inactivated?

OPM Product Development Product Maintenance Manage Engineering Change Order Formula MaintenanceHow often are formulas revised?

OPM Product Development Product Maintenance Manage Engineering Change Order Formula Maintenance

OPM Product Development Product Maintenance Manage Engineering Change Order Formula MaintenanceWhat is the volume of maintenance performed for ingredient changes?

OPM Product Development Product Maintenance Manage Engineering Change Order Formula Change PolicyDo you have mass change capability in your system?

OPM Product Development Product Maintenance Manage Engineering Change Order Formula Control RulesWho can submit changes to formulas and routings?

OPM Product Development Product Maintenance Manage Engineering Change Order Formula Change PolicyHow many schedule changes are made due to ingredient problems?

OPM Product Development Product Maintenance Manage Product Design Database Formula Change Policy

OPM Product Development Product Maintenance Manage Product Design Database Formula Control RulesDo you group similar products together into Product Families?

OPM Product Development Product Maintenance Manage Product Design Database Formula MaintenanceAre intermediates included as part of your formulas?

OPM Product Development Product Maintenance Manage Product Design Database Formula, PA Control RulesDo you have a different process for items associated with Projects?

OPM Product Development Product Maintenance Manage Engineering Change Order Formula, Prod Change PolicyHow are formula variations handled; adjustments, blends, rework

OPM Product Development Product PrototypeValidation Certify Products Formula Change PolicyDo you comply with corporate level engineering changes?

OPM Product Development Product PrototypeValidation Certify Products Formula Control Rules

OPM Product Development Product PrototypeValidation Manage Product Data Formula Control RulesAre formulas scaled? Are they scaled by percent or product quantity?

OPM Product Development Product PrototypeValidation Manage Product Data Formula Control RulesAre all ingredients scaled or are some held at constant quantities?

OPM Product Development Product PrototypeValidation Certify Products Formula, Prod Change Policy

OPM Product Development Product PrototypeValidation Manage Product Data Formula, Prod Control Rules

OPM Product Development Product PrototypeValidation Manage Product Design Formula, Prod MaintenanceDo you perform or wish to perform activity based costing?

OPM Product Development Product PrototypeValidation Manage Product Design Formula, Prod ReportingDo you track value-added and non-value-added costs?

OPM Product Development Product PrototypeValidation Certify Products Formula, Prod, Lab Other

OPM Product Development Product PrototypeValidation Certify Products Formula, QA OtherIs Quality Assurance involved in the formulation process? In what way?

OPM Quality Management Corporate Quality Plan Maintain Quality Directive / Mission ALLWhat are the policies that govern how the process will function?

OPM Quality Management Corporate Quality Plan Maintain Quality Directive / Mission Management

OPM Quality Management Corporate Quality Plan Maintain Quality Directive / Mission Management

OPM Quality Management Corporate Quality Plan Manage Quality Plan Other

OPM Quality Management Corporate Quality Plan Manage Quality Plan ALL

OPM Quality Management Corporate Quality Plan Manage Quality Plan ALL

OPM Quality Management Corporate Quality Plan Manage Quality Plan ALLWhat are the key decisions that drive the process?

OPM Quality Management Corporate Quality Plan Manage Quality Plan ALLWhat are the constraints that limit or control the process?

Are there any time-intensive Formula Change operations/processes that need to be addressed?

Do you create formula changes as a result of product failure, customer returns, or purely from research and development? Describe this process.

What is the volume of formula transactions made in your current environment?

Does Formula Implementation increase the revision number or constitute a different part number for the end product?

Do your formulas contain hazardous materials? Do they require regulatory information? How do you do it today?

How accurate are your formulas? Do you substitute ingredients? How are substitutions tracked?

How are ingredients released to your formulas? Automatic, incremental, manual?

Is there a linkage between actual production and the R&D function? How is this currently handled?

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

How do you determine which products and business processes require quality control and reporting?

NOT MODULE SPECIFIC

Do you have an incentive program for building and shipping quality product?

NOT MODULE SPECIFIC

What operations/processes do you want to eliminate for Quality Management?

NOT MODULE SPECIFIC

What are the business functions that must be accomplished in order to complete the process?

NOT MODULE SPECIFIC

List and classify each business function by type (a combination of Manual or System-assisted, and Internal or External) and responsible agent (owner).

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

E1





OPM Quality Management Corporate Quality Plan Manage Quality Plan ALLWhat types of security and controls are used regarding key information?

OPM Quality Management Corporate Quality Plan Manage Quality Plan ALLWhere are the process bottlenecks?

OPM Quality Management Corporate Quality Plan Manage Quality Plan ALLWhat are representative transaction volumes for key process steps?

OPM Quality Management Corporate Quality Plan Manage Quality Plan ALLWhat are the drivers of transaction volume surge and peak loads?

OPM Quality Management Corporate Quality Plan Manage Quality Plan ALLHow stable is the transaction throughput?

OPM Quality Management Corporate Quality Plan Manage Quality Plan ALLWhat are the opportunities for improving the process?

OPM Quality Management Corporate Quality Plan Manage Quality Plan ALLWhere are the current weak areas?

OPM Quality Management Corporate Quality Plan Manage Standards & Measurements ALLDo standards exist for process steps?

OPM Quality Management Corporate Quality Plan Maintain Quality Directive / Mission QA

OPM Quality Management Corporate Quality Plan Maintain Quality Directive / Mission QA

OPM Quality Management Corporate Quality Plan Maintain Quality Directive / Mission QA Collection Plans

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA ALL

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA ALL What is/are the key output(s) of the Quality Management process?





OPM Quality Management Corporate Quality Plan Manage Quality Plan QA

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Specifications Do you maintain Specifications by Item & Operation?OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Specifications Do you maintain Specifications by input characteristic?

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Specifications

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Specifications

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Collection Plans




OPM Quality Management Corporate Quality Plan Manage Quality Plan QA History To what other systems is quality information exported?

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Management

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Collection Plans Do you sample material? How often?

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Maintenance



OPM Quality Management Corporate Quality Plan Manage Standards & Measurements QA ALLWhat are the activity drivers and how are they measured and valued?

OPM Quality Management Corporate Quality Plan QA Collection Plans

OPM Quality Management Corporate Quality Plan QA SpecificationsDo you specify assay results formats?

OPM Quality Management Corporate Quality Plan QA MaintenanceDo you define specific assay units of measure? If yes what types?


OPM Quality Management Corporate Quality Plan QA




OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, AP Adjust Accounts Do you automatically take credit for returned goods in payables?

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC


How are quality collection plans revised, improved and generally updated based on corrective action cycles?


To what extent can collection plans be user-defined (including key information)?

To what extent can elements be user-defined on collection plans (including lengths and precision, and validation logic)?

Do Quality Management policies, procedures and work instructions exist? If so, please provide sample.

How does the customer recognize that the process has been completed (e.g., reports, alerts, etc.)?

Does a schematic exist that depicts all storage points for material or information?

What are the reasons for acquiring the new application system relevant to this business area?

What families of products or inputs carry the most value through the process?


Describe the procedure and level of difficulty encountered when new quality collection elements must be added to existing plans.

Do you maintain Specifications by a combination of Item and input characteristic? Supplier? Customer?

Do you maintain on-line specifications using: target values? Validation ranges? Lists of values?

Do you have the capability to determine what quality characteristics must be entered based on other entries or actions?

Do you reuse system-assisted, pre-built Quality Plans to simplify receiving inspection?

Is data gathering restricted to subsets by family or other grouping to reduce volume?

Must users develop collection plans that vary by site or organization for the same transaction?

How does the quality management system interface with total preventive and predictive maintenance programs?

Do you require text as part of the QC function? Is it product or assay specific?

What reports do you currently generate to meet your Quality reporting requirements?

Is there any quality reporting requirements that your current set of reports does not meet?

Manage Standards and Measurements

What are the important characteristics and elements you plan to collect? (class by type: identification, reference, variables, attributes)




Do you establish assay requirements such as saturation, temperature, viscosity, color and flavor among other characteristics?



What types of quality testing do you perform? For example, raw materials, finished goods, packaging, WIP, vendor site



What types of tests are run? For example chemical, microbiological, packaging?


Do you use master assays and then vary individual test ranges for products, ingredients and/or intermediates?



How many assays are performed by sample type? What is the volume of samples?

E1





OPM Quality Management Corporate Quality Plan QA, COST ManagementDo you measure the cost of quality?

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD MaintenanceWhat Quality Management data do you maintain and how is it maintained?

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD ALL

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD ALL What is the source of each set of key information?OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD ALL What are the data capture methods?OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD ALL What are the redundancies (particularly data entry)?

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD Return Material Are field info (like returns) incorporated?OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD Return Material Will you accept obsolete products for return?OPM Quality Management Corporate Quality Plan Manage Standards & Measurements QA, PO, PROD Maintenance How do you audit your Quality Management data?OPM Quality Management Corporate Quality Plan Manage Standards & Measurements QA, PO, PROD ALL How is data entry audited?

OPM Quality Management Corporate Quality Plan Manage Standards & Measurements QA, PO, PROD

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD, OM Specifications

OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PROD Collection Plans

OPM Quality Management Quality Compliance Mgmt Calibration & Audits ALLHow do you measure value for key process steps?

OPM Quality Management Quality Compliance Mgmt Calibration & Audits ALLHow do you measure efficiency?

OPM Quality Management Quality Compliance Mgmt Calibration & Audits ALLHow do you measure response or service to the customer?

OPM Quality Management Quality Compliance Mgmt Calibration & Audits ALLHow do you measure the stability of key process steps?

OPM Quality Management Quality Compliance Mgmt MRB

How are material review board workflows enabled?

OPM Quality Management Quality Compliance Mgmt MRB

OPM Quality Management Quality Compliance Mgmt MRB Management

OPM Quality Management Quality Compliance Mgmt MRB Repair or ReplaceWhat are the policies governing rework vs. replace?

OPM Quality Management Quality Compliance Mgmt MRB Management

OPM Quality Management Quality Compliance Mgmt MRB ManagementDo you accept obsolete products for return?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports Test/Inspect

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & ReportsIs it necessary to consolidate across systems?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports ManagementHow are reporting responsibilities assigned?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports ManagementWhat are the drivers for updating reporting requirements?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports Management

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports Security

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports Security

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports ALL

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports Management

OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA

OPM Quality Management Quality Compliance Mgmt Calibration & Audits QAIs the current system able to auto-populate collection elements?

OPM Quality Management Quality Compliance Mgmt Calibration & Audits QA

OPM Quality Management Quality Compliance Mgmt Calibration & Audits QADo you use automatic test equipment for sample testing? if so what types?

OPM Quality Management Quality Compliance Mgmt Calibration & Audits QA Management


What request or event launches the Quality Management processes? Please provide listing.


How do you integrate your quality system(s) with other operating subsystems (like Purchasing, Inventory, Manufacturing, etc.)?


Describe how quality results must be collected in "background" (i.e. no operator intervention)?


What are the operating systems transactions from which quality results must be collected?

Do you use hold codes for material or product that is out of specification? If so what are their characteristics?

Are you required to reconcile material usage within QC? How is it currently done?

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC


NOT MODULE SPECIFIC


Are responsibilities for dispositioning nonconformances established by name? Department? Role?

NOT MODULE SPECIFIC

Do you have a material review board for suspect purchased material or customer returned material?

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

For what reasons do you segregate suspect material? Planning, Costing, Scrap?

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

Are test and inspection instructions available at critical steps throughout the supply chain?

NOT MODULE SPECIFIC


Do all process outputs serve as events for other quality or management processes?

NOT MODULE SPECIFIC


What are the components of enterprise wide quality costs and how are they gathered (including sources)?

NOT MODULE SPECIFIC


NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

NOT MODULE SPECIFIC

Do you compare quality trends to trends in productivity, supplier compliance, plant and equipment utilization and custom satisfaction?

NOT MODULE SPECIFIC

Do you have documentation on your current system security requirements for Quality Management? Please provide copy.

NOT MODULE SPECIFIC

Map each GL user to a menu structure (current system or Oracle system if trained). Will any new menus need to be created for Quality Management?

NOT MODULE SPECIFIC

What are the control points for performance measurement and management? Status? Value? Location?

NOT MODULE SPECIFIC

Are you regulated by special groups for product compliance? If so which ones,, FDA, EPA? What are their special requirements?


Do you capture and report Supplier process factors that are affecting product quality?



Are collection elements ever calculated as a function of other elements (in addition to constants)?


What are the key indicators that are measured with the domain of the quality management system?

E1





OPM Quality Management Quality Compliance Mgmt MRB QA

What percentage of material is returned for re-work?



How long does it take you to disposition discrepant material?

OPM Quality Management Quality Compliance Mgmt MRB QA Management Do you segregate suspect material for planning purposes?

OPM Quality Management Quality Compliance Mgmt MRB QA ManagementDo you segregate suspect material for costing and/or scrapping purposes?


Do you track and disposition customer returned material by lot number?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Test/Inspect

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Test/Inspect What sampling programs are in-place and what is their basis?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Test/Inspect

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Test/Inspect What criteria is used to "pass" material during inspection?OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Test/Inspect What percent of material passes during the first inspection?OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Test/Inspect Do you track "first-pass" inspection?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA



OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QAIs the corrective action loop based on any workflow technology?



OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QAMust collections plans be grouped for reporting purposes?


OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QATo what extent are Serial/Lot history records maintained?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QAIs serial genealogy a business requirement?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QAAre failure analyses reported by problem and product?


OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Specifications

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Collection Plans

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Collection Plans

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA HistoryDo you have difficulty viewing Serial or Lot history with the current system?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA History Is it necessary to be able to maintain "history" records?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA History


OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Management How do you manage and control quality information dissemination?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Security

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Security





OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QAHow do you identify samples?



Do you track corrective actions from MRB or Supplier audit event through analysis, action, change control (like ECO) and pre-control planning?



Are inspection control areas organized in these ways: internal (for characteristics), external (like packaging and handling), source process and administrative process (documentation)?

What types of "holds" are used after a quality event has occurred and before disposition is made?


Does the system prompt suggested test or debug steps based on preliminary collection results?


Are action rules and systematic notifications used when in-house quality events occur? Are these filtered by parameters in any way?


Is the corrective action loop closure automated or based heavily on manual methods and transmittal of hard-copy forms?



Do you need to collect Symptom, Cause and Action codes along the corrective action loop?


Does failure-based system cover in-house as well as Suppliers so that a total picture (denominator) of production can be captured?



Is it necessary to be able to report/chart/query results from a "list" of quality Collection Plans rather than from just one plan at a time?





What are the primary quality analysis reports in use? How are they used? By whom? Frequency?

Are variable inspection modes limited to first article or is 100% inspection used?

Do you need the results on quality collection to initiate another program (like transfer material to a hold area (subinventory)?

What are the types of predefined actions you can specify to be taken based on quality events (electronic mail, alerts, display to operator, etc.)?

Do you maintain quality event and corrective action history for Serial/Lot/Item from receiving through WIP, rework, finished goods and material returns?

When characteristics or elements are no longer tracked, what happens to history? How is further input prevented?

Do you have security restrictions on who can run Quality Management reports (e.g., by company, by cost center, by position, etc.)?

Do you run security reports on a regular basis for Quality Management? Describe process and who runs reports.


What are the key variables and attributes that are monitored during production?


How do you alert the appropriate personnel when quality nonconformance occurs?


Does the quality system take or recommend action based on sampling or analysis of a series of outputs?

Do you require retention of QC results? If so for how long? Do you retain samples?


E1







OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QAWhat tests have variable results with respect to time?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QADoes testing occur in different locations?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QAHow do you control out-of-spec material? Quarantine, lot status

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA HistoryDo you require traceability by associating results with the correct sample?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA History Do you require traceability of ingredients and intermediates?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QADo you identify samples by item, location, sampling time and date?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QAWhat do you do when a sample is out-of-spec?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Management

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QAHow do you track the amount of shipments with quality problems?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA ALL

OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA Return Material

OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO

OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO

OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, POTo what extent are system-based supplier certification records maintained?

OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO Collection Plans

OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO Process Audit

OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO ASL How do authorized supplier lists tie in with the quality system?

OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO ASL

OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO ASL

OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO Process AuditDo you measure your vendor performance based on QA or return statistics?

OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO ASL Do you have an approved vendor list based on vendor quality?OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO Return Material What paperwork do you prepare to return material to vendors?

OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO, PROD

OPM Quality Management Quality Compliance Mgmt Calibration & Audits QA, PO, PROD

OPM Quality Management Quality Compliance Mgmt Calibration & Audits QA, PO, PRODDo you need to be able to back out any collected results?

OPM Quality Management Quality Compliance Mgmt Calibration & Audits QA, PO, PROD ALL

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PROD


OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PROD Management

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PROD Security

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PROD Security Will there need to be terminal security for Quality Management?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PRODHow is failure data collected? What % is being entered manually?



OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PRODWhat collection import programs are in use?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PROD, INV Security

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PROD, OM Specifications


How many samples do you take by test group? i.e. raw materials, intermediates


Do you identify the actions to be taken on out-of-spec material needing QC attention?






Are there special requirements for labels or cross-referencing for Regulatory or R&D?


Are there time-intensive Quality operations and issues that need to be addressed?

What percentage of your incoming material goes through an inspection process? How do you measure it?


Is the current system transparent across suppliers (for both collection and reporting)?


How is the Supplier quality event capture through corrective action managed?


To what extent are systematic incoming inspection quality collection plans used to inspect Supplier products?

Do you capture Supplier site and process audit results (Non-conformance, Corrective Actions)?

Do you maintain Supplier certification status optionally at site, site-product and site-process levels?

Do you have a vendor partnership program? What are the elements with respect to quality?


How do you gather failure analysis data from Suppliers and translate codes between systems?


When gathering quality collection results from test or other automated equipment, how do you filter, screen or otherwise avoid a lot of unimportant excess data?


What technology and tools are needed at the business function (process step) level for data gathering, measurement or inspection?


Is there product line quality information retrieval without resorting to manual entry?


Are there delays between quality event occurrence and reporting/analysis? What are the average delays by: reason? Product Family? Process?

What is the frequency of data collection and reporting by representative product? Family of products? Business process?

Do you have security restrictions on who can enter data for Quality Management? (e.g., by company, by cost center, by position)? Please describe restrictions.



Do you collect information "on everything", and not just failures (tests run, environmental factors, etc.)?


Do current procedures call for logging time spent debugging or troubleshooting failures?


Do you have security restrictions on who can process certain functions (e.g., place or release quality holds, reject lots, etc.) for Quality Management (e.g., by company, by cost center, by position)? Please describe restrictions.

Do you require specialized specifications? By vendor, item, customer, in-process steps, location

E1





OPM Quality Management Quality Compliance Mgmt MRB QA, PROD

What percentage of material is scrapped?

OPM Quality Management Quality Compliance Mgmt MRB QA, PRODDo you do re-work off-line or during production?


OPM Quality Management Quality Compliance Mgmt MRB QA, PRODDo you rework outgoing product with quality problems?


Under what circumstances is rework not an option?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PRODDo you QC inspect individual production batches?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PRODHow are samples pulled for test? Manual, Operator, Random, By Shift?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PROD

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PRODWhat percentage of product being shipped do you inspect and test?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PRODDo you track material on shipments by lot number?

OPM Quality Management Quality Compliance Mgmt MRB QA, PROD, COSTDo you measure re-work production volumes or costs?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PROD, PO

OPM Quality Management Quality Compliance Mgmt MRB QA,COSTHow do you cost parts and labor for repairs to returned repairs?

OPM Quality Management Quality Compliance Mgmt QA,COSTDo you collect actual costs for re-work?

OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QC, LAB ALL




What are the ways that you disposition suspect material during manufacturing? How is this measured?






Do you validate test results for approvals prior to usage or shipments to customers?





Do you track quality information by lot number by incoming material, WIP or warehouses?


MRB


Does the QC function interact with the Laboratory or R&D function? If so in what ways?

E1
