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1 Requirements Management Anthony Finkelstein Professor of Software Systems Engineering Department of Computer Science University College London with Olly Gotel (DERA) & Richard Stevens (QSS) [Email] [email protected] [URL] http://www.cs.ucl.ac.uk/staff/A.Finkelstein Objective This tutorial provides an overview of the state-of-the-art in the area of requirements management in a systems engineering setting. It provides a detailed look at requirements traceability and at practical techniques for supporting it. The tutorial will outline an action plan for improving the management of requirements in an industrial organization.

Requii r e m e n t s M a n a g e m e n t · 2000. 4. 28. · 2 Establl ii s h ii n g C o m m o n G r o u n d ¥ r e q u ii r e m e n t - ii n s y s t e m / s o f t w a r e e n g ii

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Page 1: Requii r e m e n t s M a n a g e m e n t · 2000. 4. 28. · 2 Establl ii s h ii n g C o m m o n G r o u n d ¥ r e q u ii r e m e n t - ii n s y s t e m / s o f t w a r e e n g ii

1

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wwwwaaaarrrrnnnn mmmmeeee iiiiffff tttthhhhiiiissss iiiissss nnnnooootttt ttttrrrruuuueeee!!!!

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WWWWhhhhyyyy aaaarrrreeee RRRReeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss IIIImmmmppppoooorrrrttttaaaannnntttt????

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Ð ttttiiiimmmmeeee aaaannnndddd eeeeffffffffoooorrrrtttt eeeexxxxppppeeeennnnddddeeeedddd

Ð eeeerrrrrrrroooorrrr rrrreeeemmmmoooovvvvaaaallll ccccoooosssstttt

Ð rrrriiiisssskkkk mmmmiiiinnnniiiimmmmiiiissssaaaattttiiiioooonnnn

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—

+

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ddddeeeerrrriiiivvvveeeedddd ffffrrrroooommmm tttthhhheeeesssseeee aaaannnndddd tttthhhheeee ssssuuuubbbbsssseeeeqqqquuuueeeennnntttt aaaarrrrtttteeeeffffaaaaccccttttssss iiiinnnn wwwwhhhhiiiicccchhhh tttthhhheeeesssseeee

rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss aaaarrrreeee rrrreeeeaaaalllliiiisssseeeedddd

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ccccuuuussssttttoooommmmeeeerrrr rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss"""" aaaassss tttthhhheeee mmmmoooosssstttt iiiimmmmppppoooorrrrttttaaaannnntttt pppprrrroooobbbblllleeeemmmmssss tttthhhheeeeyyyy

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ooooffff rrrreeeessssppppoooonnnnddddeeeennnnttttssss rrrraaaatttteeeedddd iiiitttt aaaassss aaaa """"mmmmaaaajjjjoooorrrr pppprrrroooobbbblllleeeemmmm"""" aaaannnndddd 33335555%%%% ooooffff

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tttthhhheeee ssssuuuurrrrvvvveeeeyyyy.... SSSSiiiimmmmiiiillllaaaarrrr rrrreeeessssppppoooonnnnsssseeeessss wwwweeeerrrreeee oooobbbbttttaaaaiiiinnnneeeedddd ffffoooorrrr mmmmaaaannnnaaaaggggiiiinnnngggg

ccccuuuussssttttoooommmmeeeerrrr rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss....

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¥ CCCCoooonnnnttttrrrraaaaccccttttoooorrrr pppprrrroooocccceeeessssssss....

Ð TTTThhhheeee ddddeeeeggggrrrreeeeeeee ooooffff iiiinnnnvvvvoooollllvvvveeeemmmmeeeennnntttt iiiinnnn ddddeeeetttteeeerrrrmmmmiiiinnnniiiinnnngggg tttthhhheeee ccccoooonnnnttttrrrraaaaccccttttoooorrrrÕÕÕÕssss

pppprrrroooocccceeeesssssssseeeessss iiiissss ddddiiiiffffffffeeeerrrreeeennnntttt ffffrrrroooommmm pppprrrroooojjjjeeeecccctttt ttttoooo pppprrrroooojjjjeeeecccctttt.... TTTThhhheeeerrrreeee iiiissss nnnnoooo

sssseeeetttt ppppoooolllliiiiccccyyyy wwwwiiiitttthhhh rrrreeeessssppppeeeecccctttt ttttoooo eeeeiiiitttthhhheeeerrrr tttthhhheeee pppprrrroooocccceeeessssssss oooorrrr tttthhhheeee

aaaapppppppprrrroooopppprrrriiiiaaaatttteeee lllleeeevvvveeeellll ooooffff iiiinnnnvvvvoooollllvvvveeeemmmmeeeennnntttt iiiinnnn ddddeeeetttteeeerrrrmmmmiiiinnnniiiinnnngggg tttthhhheeee pppprrrroooocccceeeessssssss....

¥ CCCCoooonnnnttttrrrraaaaccccttttoooorrrr ccccoooommmmpppplllliiiiaaaannnncccceeee....

Ð TTTThhhheeee mmmmoooonnnniiiittttoooorrrriiiinnnngggg ooooffff ccccoooommmmpppplllliiiiaaaannnncccceeee ttttoooo pppprrrroooocccceeeesssssssseeeessss,,,, wwwwhhhheeeerrrreeee tttthhhheeeesssseeee aaaarrrreeee

mmmmaaaannnnddddaaaatttteeeedddd,,,, iiiissss aaaadddd----hhhhoooocccc....

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CCCCoooonnnnttttrrrraaaaccccttttiiiinnnngggg PPPPrrrroooocccceeeessssssss IIIIssssssssuuuueeeessss ((((ccccoooonnnnttttiiiinnnnuuuueeeedddd))))

¥ CCCCoooonnnnttttrrrraaaaccccttttoooorrrr ccccoooonnnnttttrrrroooollll....

Ð TTTThhhheeeerrrreeee aaaarrrreeee ppppaaaarrrrttttiiiiccccuuuullllaaaarrrr pppprrrroooobbbblllleeeemmmmssss rrrreeeellllaaaatttteeeedddd ttttoooo tttthhhheeee ccccoooonnnnttttrrrroooollll ooooffff

ssssooooffffttttwwwwaaaarrrreeee pppprrrroooocccceeeesssssssseeeessss rrrreeeessssuuuullllttttiiiinnnngggg ffffrrrroooommmm llllaaaacccckkkk ooooffff iiiimmmmmmmmeeeeddddiiiiaaaatttteeee

aaaavvvvaaaaiiiillllaaaabbbbiiiilllliiiittttyyyy ooooffff ssssooooffffttttwwwwaaaarrrreeee eeeennnnggggiiiinnnneeeeeeeerrrriiiinnnngggg eeeexxxxppppeeeerrrrttttiiiisssseeee wwwwiiiitttthhhhiiiinnnn ssssoooommmmeeee

ssssyyyysssstttteeeemmmmssss eeeennnnggggiiiinnnneeeeeeeerrrriiiinnnngggg pppprrrroooojjjjeeeeccccttttssss....

¥ CCCCoooonnnnttttrrrraaaaccccttttiiiinnnngggg ooooffff rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss mmmmaaaannnnaaaaggggeeeemmmmeeeennnntttt....

Ð AAAAssssppppeeeeccccttttssss ooooffff rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss mmmmaaaannnnaaaaggggeeeemmmmeeeennnntttt aaaarrrreeee iiiinnnnccccrrrreeeeaaaassssiiiinnnnggggllllyyyy bbbbeeeeiiiinnnngggg

ccccoooonnnnttttrrrraaaacccctttteeeedddd.... WWWWiiiitttthhhhoooouuuutttt aaaapppppppprrrroooopppprrrriiiiaaaatttteeee pppprrrroooocccceeeesssssssseeeessss aaaannnndddd wwwweeeellllllll----

ddddeeeevvvveeeellllooooppppeeeedddd pppprrrraaaaccccttttiiiicccceeeessss iiiinnnn tttthhhhiiiissss aaaarrrreeeeaaaa tttthhhheeeerrrreeee iiiissss aaaa ddddaaaannnnggggeeeerrrr tttthhhhaaaatttt tttthhhheeee

oooorrrrggggaaaannnniiiissssaaaattttiiiioooonnnn mmmmiiiigggghhhhtttt lllloooosssseeee ccccoooonnnnttttrrrroooollll....

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¥ SSSSttttaaaakkkkeeeehhhhoooollllddddeeeerrrr iiiiddddeeeennnnttttiiiiffffiiiiccccaaaattttiiiioooonnnn....

Ð TTTThhhheeee ttttaaaasssskkkk ooooffff iiiiddddeeeennnnttttiiiiffffyyyyiiiinnnngggg ssssttttaaaakkkkeeeehhhhoooollllddddeeeerrrrssss wwwwhhhhoooo oooouuuugggghhhhtttt ttttoooo hhhhaaaavvvveeee aaaa

vvvvooooiiiicccceeee iiiinnnn tttthhhheeee rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss ooooffff tttthhhheeee ssssyyyysssstttteeeemmmm iiiissss nnnnooootttt hhhhaaaannnnddddlllleeeedddd

ssssyyyysssstttteeeemmmmaaaattttiiiiccccaaaallllllllyyyy....

¥ SSSSttttaaaakkkkeeeehhhhoooollllddddeeeerrrr eeeemmmmppppoooowwwweeeerrrrmmmmeeeennnntttt....

Ð IIIItttt iiiissss nnnnooootttt ssssuuuuffffffffiiiicccciiiieeeennnntttt ttttoooo iiiiddddeeeennnnttttiiiiffffyyyy ssssttttaaaakkkkeeeehhhhoooollllddddeeeerrrrssss.... TTTThhhheeeeyyyy nnnneeeeeeeedddd ttttoooo bbbbeeee

eeeemmmmppppoooowwwweeeerrrreeeedddd ttttoooo aaaacccctttt.... TTTThhhhiiiissss iiiinnnncccclllluuuuddddeeeessss bbbbeeeeiiiinnnngggg ggggiiiivvvveeeennnn rrrreeeessssoooouuuurrrrcccceeeessss ttttoooo

ppppaaaarrrrttttiiiicccciiiippppaaaatttteeee iiiinnnn tttthhhheeee rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss eeeennnnggggiiiinnnneeeeeeeerrrriiiinnnngggg pppprrrroooocccceeeessssssss....

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SSSSttttaaaakkkkeeeehhhhoooollllddddeeeerrrr IIIIssssssssuuuueeeessss ((((ccccoooonnnnttttiiiinnnnuuuueeeedddd))))

¥ SSSSttttaaaakkkkeeeehhhhoooollllddddeeeerrrr iiiinnnnvvvvoooollllvvvveeeemmmmeeeennnntttt....

Ð TTTThhhheeee iiiinnnnvvvvoooollllvvvveeeemmmmeeeennnntttt ooooffff ssssttttaaaakkkkeeeehhhhoooollllddddeeeerrrrssss iiiinnnn tttthhhheeee rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss

eeeennnnggggiiiinnnneeeeeeeerrrriiiinnnngggg pppprrrroooocccceeeessssssss mmmmuuuusssstttt bbbbeeee ccccoooonnnnttttiiiinnnnuuuueeeedddd ffffoooorrrr tttthhhheeee lllliiiiffffeeee ooooffff tttthhhhaaaatttt

pppprrrroooocccceeeessssssss.... AAAA ÒÒÒÒoooonnnneeee----sssshhhhoooottttÓÓÓÓ iiiinnnnvvvvoooollllvvvveeeemmmmeeeennnntttt ccccaaaannnnnnnnooootttt bbbbeeee eeeeffffffffeeeeccccttttiiiivvvveeee....

¥ RRRReeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss oooowwwwnnnneeeerrrrsssshhhhiiiipppp....

Ð NNNNoooo oooowwwwnnnneeeerrrr ooooffff aaaa rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnntttt iiiissss eeeexxxxpppplllliiiicccciiiittttllllyyyy ddddeeeetttteeeerrrrmmmmiiiinnnneeeedddd....

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¥ CCCCoooonnnnffffiiiigggguuuurrrraaaattttiiiioooonnnn mmmmaaaannnnaaaaggggeeeemmmmeeeennnntttt pppprrrroooocccceeeessssssss....

Ð TTTThhhheeeerrrreeee iiiissss nnnnoooo ccccoooonnnnssssiiiisssstttteeeennnntttt ccccoooonnnnffffiiiigggguuuurrrraaaattttiiiioooonnnn mmmmaaaannnnaaaaggggeeeemmmmeeeennnntttt pppprrrroooocccceeeessssssss....

¥ IIIInnnntttteeeeggggrrrraaaattttiiiioooonnnn ooooffff pppprrrroooottttoooottttyyyyppppiiiinnnngggg....

Ð AAAA pppprrrroooottttoooottttyyyyppppeeee ccccaaaannnn bbbbeeee ddddeeeevvvveeeellllooooppppeeeedddd lllleeeeaaaaddddiiiinnnngggg ttttoooo ssssiiiiggggnnnniiiiffffiiiiccccaaaannnntttt iiiinnnnssssiiiigggghhhhttttssss

iiiinnnnttttoooo uuuussssaaaabbbbiiiilllliiiittttyyyy iiiissssssssuuuueeeessss bbbbuuuutttt nnnnooootttt mmmmaaaaddddeeee ppppaaaarrrrtttt ooooffff tttthhhheeee rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss

pppprrrroooocccceeeessssssss aaaannnndddd hhhheeeennnncccceeee ccccoooonnnnttttrrrraaaacccctttt.... FFFFoooorrrr tttthhhhiiiissss rrrreeeeaaaassssoooonnnn tttthhhheeee ccccoooonnnnttttrrrraaaaccccttttoooorrrr

ddddiiiiddddnnnn''''tttt ppppaaaayyyy aaaatttttttteeeennnnttttiiiioooonnnn aaaannnndddd tttthhhheeee pppprrrroooottttoooottttyyyyppppeeee wwwwaaaassss tttthhhhrrrroooowwwwnnnn aaaawwwwaaaayyyy....

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OOOOtttthhhheeeerrrr PPPPrrrroooocccceeeessssssss RRRReeeellllaaaatttteeeedddd IIIIssssssssuuuueeeessss ((((ccccoooonnnnttttiiiinnnnuuuueeeedddd))))

¥ CCCCoooonnnnttttrrrraaaacccctttt aaaannnndddd ppppuuuurrrrcccchhhhaaaassssiiiinnnngggg ssssttttrrrraaaatttteeeeggggyyyy....

Ð TTTThhhheeee ccccoooonnnnttttrrrraaaaccccttttssss aaaannnndddd ppppuuuurrrrcccchhhhaaaassssiiiinnnngggg ddddeeeeppppaaaarrrrttttmmmmeeeennnntttt iiiissss ggggeeeennnneeeerrrraaaallllllllyyyy

iiiinnnnvvvvoooollllvvvveeeedddd iiiinnnn aaaa pppprrrroooojjjjeeeecccctttt ttttoooooooo llllaaaatttteeee.... TTTThhhheeee rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss pppprrrroooocccceeeessssssss

wwwwoooouuuulllldddd bbbbeeeennnneeeeffffiiiitttt iiiiffff aaaa ccccoooonnnnttttrrrraaaacccctttt aaaannnndddd ppppuuuurrrrcccchhhhaaaassssiiiinnnngggg ssssttttrrrraaaatttteeeeggggyyyy wwwweeeerrrreeee

iiiiddddeeeennnnttttiiiiffffiiiieeeedddd eeeeaaaarrrrllllyyyy....

¥ TTTTrrrraaaacccceeeeaaaabbbbiiiilllliiiittttyyyy ooooffff tttteeeennnnddddeeeerrrr eeeevvvvaaaalllluuuuaaaattttiiiioooonnnn....

Ð TTTTeeeennnnddddeeeerrrr eeeevvvvaaaalllluuuuaaaattttiiiioooonnnn iiiissss nnnnooootttt mmmmaaaannnnaaaaggggeeeedddd aaaalllloooonnnnggggssssiiiiddddeeee tttthhhheeee

rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss eeeennnnggggiiiinnnneeeeeeeerrrriiiinnnngggg pppprrrroooocccceeeessssssss....

OOOOtttthhhheeeerrrr PPPPrrrroooocccceeeessssssss RRRReeeellllaaaatttteeeedddd IIIIssssssssuuuueeeessss ((((ccccoooonnnnttttiiiinnnnuuuueeeedddd))))

¥ CCCCoooonnnnfffflllliiiiccccttttiiiinnnngggg rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss....

Ð TTTThhhheeeerrrreeee iiiissss nnnnoooo wwwweeeellllllll----ddddeeeeffffiiiinnnneeeedddd pppprrrroooocccceeeessssssss ffffoooorrrr rrrreeeessssoooollllvvvviiiinnnngggg ccccoooonnnnfffflllliiiiccccttttiiiinnnngggg

rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss....

¥ SSSSaaaaffffeeeettttyyyy rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss....

Ð DDDDeeeessssppppiiiitttteeee aaaa ggggoooooooodddd ssssaaaaffffeeeettttyyyy pppprrrroooocccceeeessssssss,,,, tttthhhheeee rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss aaaannnndddd tttthhhheeee

ssssaaaaffffeeeettttyyyy pppprrrroooocccceeeessssssss aaaarrrreeee nnnnooootttt ttttiiiieeeedddd ttttooooggggeeeetttthhhheeeerrrr eeeeffffffffeeeeccccttttiiiivvvveeeellllyyyy....

¥ FFFFrrrreeeeeeeezzzziiiinnnngggg rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss....

Ð IIIItttt ccccaaaannnn bbbbeeee rrrriiiisssskkkkyyyy ttttoooo hhhhaaaavvvveeee rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss,,,, wwwwhhhhiiiicccchhhh aaaarrrreeee eeeennnnddddlllleeeessssssssllllyyyy

ssssuuuubbbbjjjjeeeecccctttt ttttoooo cccchhhhaaaannnnggggeeee.... FFFFrrrreeeeeeeezzzziiiinnnngggg rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss ttttoooooooo eeeeaaaarrrrllllyyyy iiiissss eeeeqqqquuuuaaaallllllllyyyy

pppprrrroooobbbblllleeeemmmmaaaattttiiiicccc....

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RRRReeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss CCCCoooonnnntttteeeennnntttt IIIIssssssssuuuueeeessss

¥ RRRReeeepppprrrreeeesssseeeennnnttttaaaattttiiiioooonnnn....

Ð WWWWhhhhiiiilllleeee nnnnaaaattttuuuurrrraaaallll llllaaaannnngggguuuuaaaaggggeeee aaaassss aaaa mmmmeeeeaaaannnnssss ooooffff eeeexxxxpppprrrreeeessssssssiiiinnnngggg

rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss hhhhaaaassss mmmmaaaannnnyyyy vvvviiiirrrrttttuuuueeeessss,,,, tttthhhheeee ssssoooolllleeee rrrreeeelllliiiiaaaannnncccceeee oooonnnn nnnnaaaattttuuuurrrraaaallll

llllaaaannnngggguuuuaaaaggggeeee ccccaaaannnn lllleeeeaaaadddd ttttoooo ccccoooonnnnfffflllliiiiccccttttiiiinnnngggg,,,, iiiinnnnccccoooommmmpppplllleeeetttteeee oooorrrr aaaammmmbbbbiiiigggguuuuoooouuuussss

rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss ddddeeeeffffiiiinnnniiiittttiiiioooonnnnssss....

¥ RRRReeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss ddddooooccccuuuummmmeeeennnntttt tttteeeemmmmppppllllaaaatttteeeessss....

Ð IIIInnnn oooorrrrddddeeeerrrr ttttoooo ssssttttrrrruuuuccccttttuuuurrrreeee rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss,,,, pppprrrroooojjjjeeeeccccttttssss oooofffftttteeeennnn uuuusssseeee

ddddooooccccuuuummmmeeeennnnttttssss ooooffff ppppaaaasssstttt pppprrrroooojjjjeeeeccccttttssss aaaaddddooooppppttttiiiinnnngggg tttthhhheeee ssssaaaammmmeeee ssssttttrrrruuuuccccttttuuuurrrreeee....

TTTThhhheeeesssseeee aaaarrrreeee ooooffff vvvvaaaarrrriiiiaaaabbbblllleeee qqqquuuuaaaalllliiiittttyyyy.... TTTThhhheeeerrrreeee iiiissss nnnnoooo gggguuuuiiiiddddaaaannnncccceeee oooonnnn

ssssttttrrrruuuuccccttttuuuurrrreeee oooorrrr ccccoooonnnntttteeeennnntttt ooooffff rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss ddddooooccccuuuummmmeeeennnnttttssss.... NNNNoooorrrr iiiissss

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iiiissss kkkknnnnoooowwwwnnnn....

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RRRReeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss CCCCoooonnnntttteeeennnntttt IIIIssssssssuuuueeeessss ((((ccccoooonnnnttttiiiinnnnuuuueeeedddd))))

¥ AAAAcccccccceeeeppppttttaaaannnncccceeee tttteeeesssstttt ttttrrrraaaacccceeeeaaaabbbbiiiilllliiiittttyyyy

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Ð AAAAcccccccceeeeppppttttaaaannnncccceeee tttteeeesssstttt ccccrrrriiiitttteeeerrrriiiiaaaa aaaarrrreeee nnnnooootttt ssssyyyysssstttteeeemmmmaaaattttiiiiccccaaaallllllllyyyy ddddeeeerrrriiiivvvveeeedddd ffffrrrroooommmm

rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss....

¥ SSSSuuuucccccccceeeessssssss ccccrrrriiiitttteeeerrrriiiiaaaa ffffoooorrrr aaaacccccccceeeeppppttttaaaannnncccceeee tttteeeessssttttssss....

Ð NNNNoooo ssssuuuucccccccceeeessssssss ccccrrrriiiitttteeeerrrriiiiaaaa ffffoooorrrr aaaacccccccceeeeppppttttaaaannnncccceeee tttteeeessssttttssss aaaarrrreeee ssssppppeeeecccciiiiffffiiiieeeedddd....

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rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss!!!!

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Ð WWWWhhhheeeennnn uuuusssseeeerrrrssss ssssppppeeeecccciiiiffffyyyy rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss tttthhhheeeeyyyy vvvveeeerrrryyyy oooofffftttteeeennnn hhhhaaaavvvveeee aaaa

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¥ MMMMooooddddeeeelllllllliiiinnnngggg nnnnoooottttaaaattttiiiioooonnnnssss....

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RRRReeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss CCCCoooonnnntttteeeennnntttt IIIIssssssssuuuueeeessss ((((ccccoooonnnnttttiiiinnnnuuuueeeedddd))))

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ddddeeeetttteeeerrrrmmmmiiiinnnneeeedddd....

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RRRReeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss CCCCoooonnnntttteeeennnntttt IIIIssssssssuuuueeeessss ((((ccccoooonnnnttttiiiinnnnuuuueeeedddd))))

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mmmmaaaaiiiinnnnttttaaaaiiiinnnneeeedddd....

¥ NNNNoooonnnn----FFFFuuuunnnnccccttttiiiioooonnnnaaaallll----RRRReeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss aaaannnndddd ssssyyyysssstttteeeemmmm----wwwwiiiiddddeeee pppprrrrooooppppeeeerrrrttttiiiieeeessss....

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RRRReeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss CCCCoooonnnntttteeeennnntttt IIIIssssssssuuuueeeessss ((((ccccoooonnnnttttiiiinnnnuuuueeeedddd))))

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¥ EEEExxxxppppeeeerrrrtttt ssssuuuuppppppppoooorrrrtttt....

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PPPPeeeeoooopppplllleeee----rrrreeeellllaaaatttteeeedddd IIIIssssssssuuuueeeessss

¥ RRRREEEE ttttrrrraaaaiiiinnnniiiinnnngggg....

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iiiiccccCCCCOOOONNNNCCCCEEEEPPPPTTTT RRRRTTTTMMMM ((((CCCCoooonnnnttttiiiinnnnuuuueeeedddd))))

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TTTTeeeecccchhhhnnnniiiiccccaaaallll PPPPrrrroooobbbblllleeeemmmmssss ((((NNNNooootttt))))

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tttthhhheeeemmmm""""

¥ ((((2222)))) TTTThhhheeee ppppaaaarrrraaaaggggrrrraaaapppphhhh ffffoooorrrr rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss ttttrrrraaaacccceeeeaaaabbbbiiiilllliiiittttyyyy mmmmuuuusssstttt ccccoooonnnnttttaaaaiiiinnnn """"aaaa mmmmaaaappppppppiiiinnnngggg

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SSSSppppeeeecccciiiiffffiiiiccccaaaattttiiiioooonnnn ttttoooo tttthhhheeee rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss aaaapppppppplllliiiiccccaaaabbbblllleeee ttttoooo tttthhhhiiiissss CCCCoooommmmppppuuuutttteeeerrrr SSSSooooffffttttwwwwaaaarrrreeee

CCCCoooonnnnffffiiiigggguuuurrrraaaattttiiiioooonnnn IIIItttteeeemmmm iiiinnnn tttthhhheeee SSSSyyyysssstttteeeemmmm////SSSSeeeeggggmmmmeeeennnntttt SSSSppppeeeecccciiiiffffiiiiccccaaaattttiiiioooonnnn,,,, PPPPrrrriiiimmmmeeee IIIItttteeeemmmm

DDDDeeeevvvveeeellllooooppppmmmmeeeennnntttt SSSSppppeeeecccciiiiffffiiiiccccaaaattttiiiioooonnnn,,,, oooorrrr CCCCoooonnnnffffiiiigggguuuurrrraaaattttiiiioooonnnn IIIItttteeeemmmm DDDDeeeevvvveeeellllooooppppmmmmeeeennnntttt SSSSppppeeeecccciiiiffffiiiiccccaaaattttiiiioooonnnn""""

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IIIImmmmpppplllliiiiccccaaaattttiiiioooonnnnssss

¥ NNNNoooo ssssiiiinnnngggglllleeee ddddeeeeffffiiiinnnniiiittttiiiioooonnnn aaaaccccccccoooouuuunnnnttttssss ffffoooorrrr aaaallllllll ppppeeeerrrrssssppppeeeeccccttttiiiivvvveeeessss oooonnnn RRRRTTTT

¥ HHHHoooowwww ccccaaaannnn RRRRTTTT bbbbeeee ccccoooonnnnssssiiiisssstttteeeennnnttttllllyyyy pppprrrroooovvvviiiiddddeeeedddd iiiiffff eeeeaaaacccchhhh iiiinnnnddddiiiivvvviiiidddduuuuaaaallll iiiinnnn aaaa tttteeeeaaaammmm,,,,

aaaannnndddd eeeeaaaacccchhhh tttteeeeaaaammmm iiiinnnn aaaa pppprrrroooojjjjeeeecccctttt,,,, hhhhaaaavvvveeee tttthhhheeeeiiiirrrr oooowwwwnnnn uuuunnnnddddeeeerrrrssssttttaaaannnnddddiiiinnnngggg aaaassss ttttoooo

wwwwhhhhaaaatttt iiiissss mmmmeeeeaaaannnntttt bbbbyyyy RRRRTTTT????

¥ HHHHoooowwww ccccaaaannnn tttteeeecccchhhhnnnniiiiqqqquuuueeeessss,,,, aaaapppppppprrrrooooaaaacccchhhheeeessss,,,, oooorrrr ttttoooooooollllssss bbbbeeee ccccoooohhhheeeerrrreeeennnnttttllllyyyy uuuusssseeeedddd

ttttooooggggeeeetttthhhheeeerrrr iiiiffff tttthhhheeeeyyyy eeeemmmmbbbbeeeedddd,,,, aaaannnndddd ssssoooo ssssuuuuppppppppoooorrrrtttt,,,, iiiinnnnccccoooommmmppppaaaattttiiiibbbblllleeee nnnnoooottttiiiioooonnnnssss ooooffff

RRRRTTTT????

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ddddiiiissssppppeeeerrrrsssseeeedddd vvvviiiieeeewwwwppppooooiiiinnnnttttssss aaaarrrreeee nnnnooootttt rrrreeeeccccooooggggnnnniiiisssseeeedddd aaaannnndddd rrrreeeeccccoooonnnncccciiiilllleeeedddd

DDDDiiiivvvveeeerrrrsssseeee SSSSoooouuuurrrrcccceeeessss:::: eeeemmmmppppiiiirrrriiiiccccaaaallll ssssttttuuuuddddyyyy

((((1111)))) mmmmuuuullllttttiiiipppplllleeee iiiinnnnccccoooommmmppppaaaattttiiiibbbblllleeee aaaannnndddd ffffrrrraaaaggggmmmmeeeennnntttteeeedddd ddddooooccccuuuummmmeeeennnnttttssss,,,, ffffrrrroooommmm

ddddiiiissssttttrrrriiiibbbbuuuutttteeeedddd ssssoooouuuurrrrcccceeeessss,,,, wwwwiiiitttthhhh nnnnoooo cccclllleeeeaaaarrrr rrrreeeellllaaaattttiiiioooonnnnsssshhhhiiiipppp ttttoooo aaaa uuuunnnniiiiffffiiiieeeedddd

rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss ssssppppeeeecccciiiiffffiiiiccccaaaattttiiiioooonnnn;;;;

((((2222)))) iiiinnnnaaaabbbbiiiilllliiiittttyyyy ttttoooo hhhhaaaannnnddddlllleeee tttthhhheeee iiiinnnnccccrrrreeeeaaaassssiiiinnnngggg aaaammmmoooouuuunnnnttttssss ooooffff ddddooooccccuuuummmmeeeennnnttttaaaattttiiiioooonnnn;;;;

((((3333)))) cccchhhhaaaannnnggggeeee,,,, aaaannnndddd tttthhhheeee sssslllloooowwwwnnnneeeessssssss wwwwiiiitttthhhh wwwwhhhhiiiicccchhhh aaaallllllll iiiittttssss rrrraaaammmmiiiiffffiiiiccccaaaattttiiiioooonnnnssss aaaarrrreeee

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((((4444)))) llllaaaacccckkkk ooooffff aaaannnn eeeennnndddd----ttttoooo----eeeennnndddd RRRRTTTT pppprrrroooocccceeeessssssss,,,, pppplllluuuussss tttthhhheeee aaaabbbbsssseeeennnncccceeee ooooffff aaaa

ssssppppeeeecccciiiiffffiiiieeeedddd RRRRTTTT jjjjoooobbbb ddddeeeessssccccrrrriiiippppttttiiiioooonnnn,,,, tttthhhhuuuussss lllleeeeaaaaddddiiiinnnngggg ttttoooo RRRRTTTT mmmmiiiissssmmmmaaaannnnaaaaggggeeeemmmmeeeennnntttt

((((5555))))iiiinnnnvvvvoooollllvvvveeeemmmmeeeennnntttt ooooffff ttttoooooooo mmmmaaaannnnyyyy,,,, oooofffftttteeeennnn uuuunnnnccccooooooooppppeeeerrrraaaattttiiiivvvveeee ppppeeeeoooopppplllleeee,,,, wwwwiiiitttthhhh

iiiinnnnaaaaddddeeeeqqqquuuuaaaatttteeee eeeexxxxppppeeeerrrrttttiiiisssseeee aaaannnndddd iiiinnnnddddiiiivvvviiiidddduuuuaaaallll aaaaggggeeeennnnddddaaaassss....

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DDDDiiiivvvveeeerrrrsssseeee SSSSoooouuuurrrrcccceeeessss:::: lllliiiitttteeeerrrraaaattttuuuurrrreeee

((((1111)))) PPPPrrrroooojjjjeeeecccctttt lllloooonnnnggggeeeevvvviiiittttyyyy

((((2222)))) LLLLaaaacccckkkk ooooffff ccccoooommmmmmmmiiiittttmmmmeeeennnntttt bbbbyyyy aaaallllllll ppppaaaarrrrttttiiiieeeessss

((((3333)))) IIIInnnnffffoooorrrrmmmmaaaattttiiiioooonnnn ccccoooommmmpppplllleeeexxxxiiiittttyyyy aaaannnndddd hhhhiiiiddddddddeeeennnn iiiinnnnffffoooorrrrmmmmaaaattttiiiioooonnnn

((((4444)))) CCCCooooaaaarrrrsssseeee ggggrrrraaaannnnuuuullllaaaarrrriiiittttyyyy ooooffff ttttrrrraaaacccceeeeaaaabbbblllleeee eeeennnnttttiiiittttiiiieeeessss

((((5555)))) IIIImmmmmmmmaaaattttuuuurrrreeee iiiinnnntttteeeeggggrrrraaaattttiiiioooonnnn tttteeeecccchhhhnnnnoooollllooooggggyyyy

iiiimmmmpppplllliiiiccccaaaattttiiiioooonnnnssss ooooffff ddddiiiivvvveeeerrrrsssseeee ssssoooouuuurrrrcccceeeessss

lack of coverage

lack of focus

DDDDiiiivvvveeeerrrrsssseeee &&&& CCCCoooonnnnfffflllliiiiccccttttiiiinnnngggg NNNNeeeeeeeeddddssss:::: eeeemmmmppppiiiirrrriiiiccccaaaallll ssssttttuuuuddddyyyy

¥ TTTThhhheeee aaaabbbbiiiilllliiiittttyyyy ttttoooo eeeessssttttaaaabbbblllliiiisssshhhh ccccoooonnnnttttrrrroooollll bbbbyyyy mmmmaaaannnnaaaaggggiiiinnnngggg mmmmuuuullllttttiiiipppplllleeee ccccooooppppiiiieeeessss ooooffff

ddddooooccccuuuummmmeeeennnnttttssss aaaannnndddd aaaannnnyyyy iiiitttteeeerrrraaaattttiiiioooonnnnssss,,,, cccchhhhaaaannnnggggeeeessss,,,, aaaaddddddddiiiittttiiiioooonnnnssss,,,, ddddeeeelllleeeettttiiiioooonnnnssss,,,,

aaaannnndddd ssssoooo ffffoooorrrrtttthhhh....

¥ TTTThhhheeee aaaabbbbiiiilllliiiittttyyyy ttttoooo eeeennnnaaaabbbblllleeee tttthhhheeee bbbbuuuussssiiiinnnneeeessssssss ccccaaaasssseeee ttttoooo ddddrrrriiiivvvveeee tttthhhheeee RRRREEEE pppprrrroooocccceeeessssssss

ssssoooo tttthhhhaaaatttt eeeeaaaacccchhhh ooooffff iiiittttssss ccccrrrriiiittttiiiiccccaaaallll aaaassssppppeeeeccccttttssss iiiissss rrrreeeefffflllleeeecccctttteeeedddd iiiinnnn bbbbooootttthhhh tttthhhheeee

eeeevvvvoooollllvvvviiiinnnngggg RRRRSSSS aaaannnndddd tttthhhheeee eeeennnndddd pppprrrroooodddduuuucccctttt....

¥ TTTThhhheeee aaaabbbbiiiilllliiiittttyyyy ttttoooo pppprrrroooovvvviiiiddddeeee sssseeeelllleeeeccccttttiiiivvvveeee aaaannnndddd ffffiiiilllltttteeeerrrreeeedddd vvvviiiieeeewwwwssss ooooffff

iiiinnnntttteeeerrrrccccoooonnnnnnnneeeecccctttteeeedddd ddddooooccccuuuummmmeeeennnnttttaaaattttiiiioooonnnn ttttoooo ssssuuuuppppppppoooorrrrtttt ddddiiiiffffffffeeeerrrreeeennnntttt aaaaccccttttiiiivvvviiiittttiiiieeeessss....

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DDDDiiiivvvveeeerrrrsssseeee &&&& CCCCoooonnnnfffflllliiiiccccttttiiiinnnngggg NNNNeeeeeeeeddddssss:::: eeeemmmmppppiiiirrrriiiiccccaaaallll ssssttttuuuuddddyyyy

¥ TTTThhhheeee aaaabbbbiiiilllliiiittttyyyy ttttoooo pppprrrroooovvvviiiiddddeeee aaaacccccccceeeessssssss ttttoooo oooorrrriiiiggggiiiinnnnaaaallll rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss aaaannnndddd aaaallllllll

tttthhhheeeeiiiirrrr ssssttttaaaakkkkeeeehhhhoooollllddddeeeerrrrssss,,,, aaaassss wwwweeeellllllll aaaassss ttttoooo ffffuuuurrrrtttthhhheeeerrrr hhhhiiiigggghhhhlllliiiigggghhhhtttt wwwwhhhheeeerrrreeee

iiiinnnntttteeeerrrrmmmmeeeeddddiiiiaaaarrrriiiieeeessss hhhhaaaavvvveeee bbbbeeeeeeeennnn iiiinnnnvvvvoooollllvvvveeeedddd,,,, aaaannnndddd ssssoooo iiiimmmmpppprrrroooovvvveeee bbbbooootttthhhh

iiiinnnnffffoooorrrrmmmmaaaattttiiiioooonnnn sssshhhhaaaarrrriiiinnnngggg aaaannnndddd tttthhhheeee ccccoooommmmmmmmuuuunnnniiiiccccaaaattttiiiioooonnnn ppppooootttteeeennnnttttiiiiaaaallll....

¥ TTTThhhheeee aaaabbbbiiiilllliiiittttyyyy ttttoooo iiiiddddeeeennnnttttiiiiffffyyyy dddduuuupppplllliiiiccccaaaatttteeeedddd,,,, ccccoooonnnnfffflllliiiiccccttttiiiinnnngggg,,,, oooorrrr nnnnoooonnnn----vvvveeeerrrriiiiffffiiiieeeedddd

rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss,,,, tttthhhheeeennnn mmmmaaaannnnaaaaggggeeee tttthhhheeee ttttrrrraaaannnnssssffffeeeerrrr ooooffff tttthhhheeeesssseeee rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss

bbbbeeeettttwwwweeeeeeeennnn tttthhhheeee ddddiiiiffffffffeeeerrrreeeennnntttt lllliiiiffffeeeeccccyyyycccclllleeee pppphhhhaaaasssseeeessss....

DDDDiiiivvvveeeerrrrsssseeee &&&& CCCCoooonnnnfffflllliiiiccccttttiiiinnnngggg NNNNeeeeeeeeddddssss:::: lllliiiitttteeeerrrraaaattttuuuurrrreeee

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ddddeeeevvvveeeellllooooppppmmmmeeeennnntttt pppprrrroooocccceeeessssssss....

¥ TTTThhhheeee aaaabbbbiiiilllliiiittttyyyy ttttoooo uuuunnnnddddeeeerrrrssssttttaaaannnndddd ssssyyyysssstttteeeemmmmssss ffffrrrroooommmm mmmmuuuullllttttiiiipppplllleeee ppppooooiiiinnnnttttssss ooooffff vvvviiiieeeewwww

aaaannnndddd ttttoooo aaaassssssssiiiisssstttt iiiinnnn tttthhhheeee ppppuuuulllllllliiiinnnngggg ttttooooggggeeeetttthhhheeeerrrr ooooffff ffffrrrraaaaggggmmmmeeeennnntttteeeedddd iiiinnnnffffoooorrrrmmmmaaaattttiiiioooonnnn

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ssssppppeeeecccciiiiffffiiiiccccaaaattttiiiioooonnnnssss wwwweeeerrrreeee wwwwrrrriiiitttttttteeeennnn wwwwiiiitttthhhh uuuusssseeeerrrr rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss iiiinnnn mmmmiiiinnnndddd aaaannnndddd

ssssoooo aaaassssssssiiiisssstttt wwwwiiiitttthhhh uuuusssseeeerrrr aaaacccccccceeeeppppttttaaaannnncccceeee tttteeeessssttttiiiinnnngggg

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DDDDiiiivvvveeeerrrrsssseeee &&&& CCCCoooonnnnfffflllliiiiccccttttiiiinnnngggg NNNNeeeeeeeeddddssss:::: lllliiiitttteeeerrrraaaattttuuuurrrreeee

¥ TTTThhhheeee aaaabbbbiiiilllliiiittttyyyy ttttoooo ttttrrrraaaacccckkkk rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss aaaallllllllooooccccaaaattttiiiioooonnnn,,,, rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss fffflllloooowwww----

ddddoooowwwwnnnn bbbbeeeettttwwwweeeeeeeennnn ddddeeeevvvveeeellllooooppppmmmmeeeennnntttt pppphhhhaaaasssseeeessss,,,, aaaannnndddd tttthhhheeee rrrraaaattttiiiioooonnnnaaaalllleeee aaaannnndddd

ccccoooonnnnssssttttrrrraaaaiiiinnnnttttssss uuuusssseeeedddd ttttoooo ddddeeeevvvveeeelllloooopppp pppprrrroooodddduuuucccctttt eeeelllleeeemmmmeeeennnnttttssss.... TTTThhhhiiiissss aaaallllssssoooo

iiiinnnncccclllluuuuddddeeeessss ssssuuuuppppppppoooorrrrtttt ffffoooorrrr tttthhhheeee aaaannnnaaaallllyyyyssssiiiissss ooooffff aaaassssppppeeeeccccttttssss ssssuuuucccchhhh aaaassss

ccccoooonnnnssssiiiisssstttteeeennnnccccyyyy,,,, ccccoooommmmpppplllleeeetttteeeennnneeeessssssss,,,, tttteeeesssstttt pppprrrroooocccceeeedddduuuurrrreeeessss,,,, ddddaaaattttaaaa iiiinnnntttteeeeggggrrrriiiittttyyyy,,,,

ssssaaaaffffeeeettttyyyy,,,, sssseeeeccccuuuurrrriiiittttyyyy,,,, aaaannnndddd cccchhhhaaaannnnggggeeee iiiimmmmppppaaaacccctttt

iiiimmmmpppplllliiiiccccaaaattttiiiioooonnnnssss ooooffff ddddiiiivvvveeeerrrrsssseeee nnnneeeeeeeeddddssss

compound problems

expectation management

SSSSuuuuppppppppoooorrrrtttt ffffoooorrrr PPPPoooosssstttt----RRRRTTTT

¥ PPPPoooosssstttt----RRRRTTTT ddddeeeeppppeeeennnnddddssss oooonnnn tttthhhheeee aaaabbbbiiiilllliiiittttyyyy ttttoooo ttttrrrraaaacccceeee rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss ffffrrrroooommmm aaaannnndddd

bbbbaaaacccckkkk ttttoooo aaaa rrrreeeellllaaaattttiiiivvvveeeellllyyyy ssssttttaaaattttiiiicccc bbbbaaaasssseeeelllliiiinnnneeee ddddooooccccuuuummmmeeeennnntttt,,,, uuuussssuuuuaaaallllllllyyyy tttthhhheeee RRRRSSSS,,,,

aaaannnndddd tttthhhhrrrroooouuuugggghhhh aaaa ssssuuuucccccccceeeessssssssiiiioooonnnn ooooffff ddddooooccccuuuummmmeeeennnnttttssss aaaannnndddd pppprrrroooodddduuuuccccttttssss iiiinnnn wwwwhhhhiiiicccchhhh

tttthhhheeeeyyyy aaaarrrreeee ddddiiiissssttttrrrriiiibbbbuuuutttteeeedddd.... MMMMoooosssstttt ooooffff tttthhhheeee eeeexxxxiiiissssttttiiiinnnngggg ssssuuuuppppppppoooorrrrtttt ffffoooorrrr RRRRTTTT,,,,

ppppaaaarrrrttttiiiiccccuuuullllaaaarrrrllllyyyy ffffrrrroooommmm tttthhhheeee ccccoooommmmmmmmeeeerrrrcccciiiiaaaallll ttttoooooooollllssss,,,, iiiissss ddddiiiirrrreeeecccctttteeeedddd aaaatttt pppprrrroooovvvviiiiddddiiiinnnngggg

ppppoooosssstttt----RRRRTTTT....

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iiiimmmmppppaaaacccctttt oooonnnn rrrreeeedddduuuucccciiiinnnngggg RRRRTTTT pppprrrroooobbbblllleeeemmmmssss.... TTTThhhhiiiissss iiiissss bbbbeeeeccccaaaauuuusssseeee tttthhhhiiiissss ttttyyyyppppeeee ooooffff

RRRRTTTT ddddooooeeeessss nnnnooootttt rrrreeeefffflllleeeecccctttt tttthhhheeee ffffaaaacccctttt tttthhhhaaaatttt tttthhhheeee bbbbaaaasssseeeelllliiiinnnneeee RRRRSSSS ffffrrrroooommmm wwwwhhhhiiiicccchhhh iiiitttt

ooooppppeeeerrrraaaatttteeeessss iiiissss oooofffftttteeeennnn oooonnnnllllyyyy tttthhhheeee eeeennnndddd pppprrrroooodddduuuucccctttt ooooffff aaaannnn oooonnnn----ggggooooiiiinnnngggg aaaannnndddd

eeeexxxxpppplllloooorrrraaaattttoooorrrryyyy pppprrrroooocccceeeessssssss ffffrrrroooommmm wwwwhhhhiiiicccchhhh tttthhhheeee rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss ppppllllaaaacccceeeedddd iiiinnnnttttoooo

tttthhhhiiiissss bbbbaaaasssseeeelllliiiinnnneeee eeeemmmmeeeerrrrggggeeee....

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SSSSuuuuppppppppoooorrrrtttt ffffoooorrrr PPPPrrrreeee----RRRRTTTT

¥ PPPPrrrreeee----RRRRTTTT iiiissss ppppoooooooorrrrllllyyyy uuuunnnnddddeeeerrrrssssttttoooooooodddd aaaannnndddd nnnnooootttt ccccoooommmmpppprrrreeeehhhheeeennnnssssiiiivvvveeeellllyyyy ssssuuuuppppppppoooorrrrtttteeeedddd....

PPPPrrrreeee----RRRRTTTT ddddeeeeppppeeeennnnddddssss oooonnnn tttthhhheeee aaaabbbbiiiilllliiiittttyyyy ttttoooo ttttrrrraaaacccceeee rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss ffffrrrroooommmm aaaannnndddd

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TTTThhhheeee RRRRoooooooottttssss ooooffff RRRRMMMM FFFFaaaaiiiilllluuuurrrreeee

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RRRReeeessssoooouuuurrrrcccciiiinnnngggg

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AAAAccccttttiiiioooonnnn PPPPllllaaaannnn [[[[1111]]]]

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AAAAccccttttiiiioooonnnn PPPPllllaaaannnn [[[[3333]]]]

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eeeexxxxppppeeeecccctttt ttttoooo uuuusssseeee mmmmeeeetttthhhhooooddddssss aaaannnndddd pppprrrroooocccceeeesssssssseeeessss ffffrrrroooommmm oooonnnneeee sssseeeettttttttiiiinnnngggg iiiinnnn

aaaannnnooootttthhhheeeerrrr wwwwiiiitttthhhhoooouuuutttt ssssiiiiggggnnnniiiiffffiiiiccccaaaannnntttt aaaaddddaaaappppttttaaaattttiiiioooonnnn.... WWWWhhhheeeennnn tttthhhheeee sssseeeettttttttiiiinnnngggg

cccchhhhaaaannnnggggeeeessss yyyyoooouuuu nnnneeeeeeeedddd ttttoooo cccchhhhaaaannnnggggeeee yyyyoooouuuurrrr rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss mmmmaaaannnnaaaaggggeeeemmmmeeeennnntttt

pppprrrraaaaccccttttiiiicccceeeessss....

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AAAAccccttttiiiioooonnnn PPPPllllaaaannnn [[[[4444]]]]

¥ EEEEssssttttaaaabbbblllliiiisssshhhhiiiinnnngggg tttthhhheeee ssssccccooooppppeeee aaaannnndddd ddddeeeelllliiiinnnneeeeaaaattttiiiinnnngggg tttthhhheeee bbbboooouuuunnnnddddssss ooooffff tttthhhheeee

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AAAAccccttttiiiioooonnnn PPPPllllaaaannnn [[[[5555]]]]

¥ SSSSooooffffttttwwwwaaaarrrreeee eeeennnnggggiiiinnnneeeeeeeerrrrssss hhhhaaaavvvveeee aaaa hhhhaaaabbbbiiiitttt ooooffff bbbbuuuuiiiillllddddiiiinnnngggg rrrraaaatttthhhheeeerrrr tttthhhhaaaannnn

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ttttoooo bbbbeeee sssseeeennnnssssiiiittttiiiivvvveeee ttttoooo tttthhhhiiiissss pppprrrroooocccceeeessssssss

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AAAAccccttttiiiioooonnnn PPPPllllaaaannnn [[[[7777]]]]

¥ TTTThhhheeee mmmmoooosssstttt ccccoooommmmmmmmoooonnnn eeeerrrrrrrroooorrrr iiiinnnn rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss eeeennnnggggiiiinnnneeeeeeeerrrriiiinnnngggg iiiissss ttttoooo

ffffoooorrrrggggeeeetttt////oooommmmiiiitttt////lllloooosssseeee iiiimmmmppppoooorrrrttttaaaannnntttt ssssttttaaaakkkkeeeehhhhoooollllddddeeeerrrrssss.... IIIItttt iiiissss iiiimmmmppppoooorrrrttttaaaannnntttt ttttoooo

ccccrrrreeeeaaaatttteeee aaaa ÒÒÒÒmmmmaaaappppÓÓÓÓ aaaassss aaaa mmmmeeeeaaaannnnssss ooooffff iiiiddddeeeennnnttttiiiiffffyyyyiiiinnnngggg ssssttttaaaakkkkeeeehhhhoooollllddddeeeerrrrssss aaaannnndddd

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ssssttttaaaattttuuuussss.... TTTThhhhiiiissss mmmmaaaapppp sssshhhhoooouuuulllldddd iiiiddddeeeennnnttttiiiiffffyyyy rrrreeeessssppppoooonnnnssssiiiibbbbiiiilllliiiittttiiiieeeessss,,,, ccccaaaappppaaaacccciiiittttiiiieeeessss aaaannnndddd

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AAAAccccttttiiiioooonnnn PPPPllllaaaannnn [[[[8888]]]]

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nnnneeeeeeeedddd ttttoooo pppprrrroooodddduuuucccceeee 3333 ttttyyyyppppeeeessss ooooffff mmmmooooddddeeeellll:::: aaaa ssssyyyysssstttteeeemmmm mmmmooooddddeeeellll wwwwhhhhiiiicccchhhh

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mmmmooooddddeeeellll wwwwhhhhiiiicccchhhh iiiiddddeeeennnnttttiiiiffffiiiieeeessss tttthhhhoooosssseeee pppprrrrooooppppeeeerrrrttttiiiieeeessss ooooffff tttthhhheeee sssseeeerrrrvvvviiiicccceeee rrrreeeelllleeeevvvvaaaannnntttt

ttttoooo tttthhhheeee ffffuuuullllffffiiiillllmmmmeeeennnntttt ooooffff tttthhhheeee ssssttttaaaakkkkeeeehhhhoooollllddddeeeerrrr rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss.... TTTToooo bbbbuuuuiiiilllldddd tttthhhheeeesssseeee

mmmmooooddddeeeellllssss wwwweeee nnnneeeeeeeedddd ttttoooo bbbbeeee aaaabbbblllleeee ttttoooo ttttaaaallllkkkk aaaabbbboooouuuutttt aaaaggggeeeennnnttttssss,,,, ggggooooaaaallllssss,,,, eeeevvvveeeennnnttttssss,,,,

aaaaccccttttiiiioooonnnnssss,,,, oooobbbbjjjjeeeeccccttttssss aaaannnndddd pppprrrreeeeffffeeeerrrreeeennnncccceeeessss....

mmmmooooddddeeeelllllllliiiinnnngggg

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AAAAccccttttiiiioooonnnn PPPPllllaaaannnn [[[[9999]]]]

¥ TTTToooo ssssuuuuppppppppoooorrrrtttt vvvvaaaalllliiiiddddaaaattttiiiioooonnnn iiiitttt iiiissss iiiimmmmppppoooorrrrttttaaaannnntttt ttttoooo bbbbeeee aaaabbbblllleeee ttttoooo ggggeeeennnneeeerrrraaaatttteeee

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rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss mmmmaaaannnnaaaaggggeeeemmmmeeeennnntttt ssssttttrrrraaaatttteeeeggggyyyy....

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ssssyyyysssstttteeeemmmm rrrreeeeqqqquuuuiiiirrrreeeemmmmeeeennnnttttssss))))!!!! UUUUsssseeee tttthhhheeeemmmm,,,, bbbbuuuutttt kkkkeeeeeeeepppp iiiinnnn mmmmiiiinnnndddd tttthhhheeee kkkknnnnoooowwwwnnnn

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vvvvaaaalllliiiiddddaaaattttiiiioooonnnniiiinnnnssssppppeeeeccccttttiiiioooonnnnpppprrrroooottttoooottttyyyyppppiiiinnnngggg

AAAAccccttttiiiioooonnnn PPPPllllaaaannnn [[[[11110000]]]]

¥ """"YYYYoooouuuu ccccaaaannnnnnnnooootttt ccccoooonnnnttttrrrroooollll wwwwhhhhaaaatttt yyyyoooouuuu ccccaaaannnnnnnnooootttt mmmmeeeeaaaassssuuuurrrreeee...."""" IIIItttt iiiissss nnnneeeecccceeeessssssssaaaarrrryyyy

ttttoooo eeeessssttttaaaabbbblllliiiisssshhhh mmmmeeeeaaaassssuuuurrrreeeessss ooooffff tttthhhheeee pppprrrroooodddduuuuccccttttssss aaaannnndddd pppprrrroooocccceeeessssssss ooooffff

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AAAAccccttttiiiioooonnnn PPPPllllaaaannnn [[[[11111111]]]]

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