REQUEST FOR PROPOSAL Tenders/Data cleansing ten… · request for proposal invitation to submit a proposal for the appointment of a service provider for the provision of data cleansing

RFP.: NHBRC 1106/2013 Page 1

REQUEST FOR PROPOSAL

INVITATION TO SUBMIT A PROPOSAL FOR THE

APPOINTMENT OF A SERVICE PROVIDER FOR THE

PROVISION OF DATA CLEANSING SERVICES

RFP.: NHBRC 1106/2013

CLOSING DATE: 10 February 2014

CLOSING TIME: 11H00 am

NAME OF COMPANY:

___________________________________________________


TABLE OF CONTENTS PAGE NO.

TERMS AND CONDITIONS TO BE TAKEN INTO ACCOUNT BY SERVICE PROVIDERS ........................... 3

1. About NHBRC ........................................................................................................................................ 5

2. Risk Management by the NHBRC ......................................................................................................... 5

3. Business overview ................................................................................................................................. 6

PART B –TECHINICAL INFORMATION TO BE SUBMITTED BY SERVICE PROVIDERS ............................ 8

PART C –EVALUATION PROCESS ............................................................................................................... 15

1. Availability of the RFP Document ........................................................................................................ 36

2. Compulsory Briefing Session............................................................................................................... 36

3. RFP Closing Date ................................................................................................................................ 36

4. Enquiries should be directed to: .......................................................................................................... 37

5. Number of bid envelopes/files to be deposited:................................................................................... 37

PART E –ADDENDUMS TO THE RFP ........................................................................................................... 38

PART A– NHBRC BACKGROUND ................................................................................................................... 5

PART D – RFP SUBMISSION INSTRUCTIONS............................................................................................. 36


TERMS AND CONDITIONS TO BE TAKEN INTO ACCOUNT BY SERVICE PROVIDERS

This Request for Proposal (RFP) has been compiled by the NHBRC and it is made available to the

Bidders on the following basis.

Bidders submitting a Bid in response to this RFP are deemed to do so, on the basis that they

acknowledge and accept the terms and conditions set out below:

1. The NHBRC reserves the right to amend, modify, withdraw this RFP or any of the procedures or

requirements set out herein at any time without prior notice and without liability to compensate or

reimburse any person. If the NHBRC amends this RFP, the amendment will be sent to each Bidder

in writing or publicized as the case maybe. No oral amendments by any person will be considered or

acknowledged.

2. The premises of the bidder should be open at all reasonable hours for inspection by representatives

of the NHBRC. This is done in order to confirm any information provided by a Bidder in the RFP Bid.

3. This RFP is not intended to form the basis of a decision to enter into any transaction involving the

NHBRC, and does not constitute an offer or recommendation to enter into such transaction, or an

intention to enter into any legal relationship with any person.

4. A Bid submitted in response to this RFP will constitute a binding offer which will remain binding and

irrevocable for a period of six months from the date of submission to the NHBRC. The offer

constituted by the Bid will be deemed not to have been accepted and no agreement will be deemed

to be reached with any Bidder, unless and until a definitive Agreement and other related transaction

documents are concluded between the NHBRC and the Preferred Bidder.

5. Neither the NHBRC nor any of their respective directors, officers, employees, agents,

representatives or advisors will assume any obligation for any costs or expenses incurred by any

party in or associated with preparing or submitting a Bid in response to the RFP. All costs associated

with the preparation and submission of the Bid is the responsibility of the Service Provider. The costs

shall not be chargeable to the NHBRC by successful or unsuccessful Bidder.

6. No entity may be involved, whether directly or indirectly, in more than one Bid in response to this

RFP. A failure to comply with this requirement may, within the sole discretion of the NHBRC, result

in disqualification of the relevant entity.

7. Any material change in the control and/or composition of any Bidder or any core member of a Bidder

after submission of a Bid, shall require the prior written approval of the NHBRC, and any failure to

seek such approval from the NHBRC shall result in the NHBRC being entitled, in its sole discretion,

to exclude the relevant Bidder from any further participation in the bid process. The NHBRC shall be

the sole arbiter as to what constitutes a “material change in the control and/or composition of any

Bidder”, and as to what constitutes a “core member of a Bidder” for purposes of such approval. Any

request for such approval shall be made to the NHBRC in writing and shall provide sufficient reasons

and information to allow the NHBRC to make an informed decision. The NHBRC reserves the right

to accept or reject any such request for approval at its sole discretion.


8. The NHBRC and its advisors may rely on a Bid as being accurate and comprehensive in relation to

the proposals provided therein by the Bidders.

9. All bids information submitted to NHBRC will become the property of the NBHRC and will as such

not be returned to the bidder. The NHBRC will make all reasonable efforts to maintain proposals in

confidence. Proprietary information should be identified as such in each proposal.

10. RFP shall be considered irregular if they show any omissions, alteration of form, additions, or

conditions not called for, or irregularities of any kind. However, the NHBRC reserves the right to

waive any irregularities and to make award in the best interest of the company.

11. The NHBRC reserves the right to appoint one or more service providers.

12. RFP‟s shall be rejected, among other reasons, for any of the following:

RFP‟s received after the closing date and time as specified.

Collusion among bidders and upon detecting that the B-BBEEE status level of contribution

has been claimed or obtained in a fraudulent manner.

Incomplete work that in the judgment of the company shall prevent or hinder the prompt

completion of additional work, if awarded.

All Bids must be formulated and submitted in accordance with the requirements of this RFP.


PART A– NHBRC BACKGROUND

1. About NHBRC

1.1. Mandate of the NHBRC in terms of the Housing Consumers Protection Measures Act.

1.2. The National Home Builders Registration Council (NHBRC) has a mandate through the Housing

Consumer Protection Measures Act (Act No. 95 of 1998) providing warranty protection against defects

in new homes. The Act state that the objects of the Council are, inter alia:

3(b) “to regulate the home building industry”;

3(d) “to establish and promote ethical and technical standards in the home building

industry”; and

3(e) “to improve structural quality in the interests of housing consumers and the home

building industry”;

The Council is furthermore empowered by the Act:

5(5)(a) “to engage in undertakings to promote improved structural quality of homes

constructed in the Republic;

5(5)(b) ”to engage in undertakings to improve ethical and technical standards in the home

building industry;

5(5)(c) “to keep a record of competent persons”; and

5(h) “to generally do all things necessary or expedient to achieve its objects and the

objectives of this Act.”

2. Risk Management by the NHBRC

The NHBRC's primary mandate is to manage the risk of structural defects in the home building

industry and in so doing, protect the consumer. A prime activity of the NHBRC is to manage its risk

exposure in terms of the warranty scheme, in order to ensure that it is not unduly exposed to claims.

The current risk management tools being used by the Council include the Registration of Home

Builders, enrolment and inspection of homes, the Home Building Manual which incorporates design

and construction rules and the appointment of competent persons by the Home Builder to perform

certain tasks.


3. Business overview

The National Home Builders Registration Council is a statutory body with the responsibility to provide

warranty cover (protection) and regulatory services to the home-building industry. This is done in

terms of the Housing Consumers Protection Measures Act (No 95 of 1998). It is the NHBRC‟s

mandate to provide protection to housing consumers against defined defects and to regulate the home

building industry. Our mandate determines our scope of business as well as the principles and area of

business in which we operate. As a consequence our business is focused on specific business models

in defined geographical areas with specific business objectives for all South African Housing

Consumers.

The NHBRC is a medium sized organization with a staff complement of 420 employees. The NHBRC‟s

head office is located in Bryanston, Gauteng with 9 regional offices of varying size, and 12 satellite

offices.


NHBRC Office locations and number of user connection points

No. OFFICE

1 Head Office (Bryanston)

2 DR site (at Pretoria regional office)

3 KwaZulu Natal(Durban) – Regional

4 Western Cape (Cape Town) – Regional

5 Eastern Cape (Port Elizabeth) – Regional

6 North West (Rustenburg) – Regional

7 Limpopo (Pietersburg) – Regional

8 Mpumalanga (Nelspruit) – Regional

9 Gauteng (Woodmead) – Regional

10 Pretoria (Pretoria) – Regional

11 Free State (Bloemfontein) – Regional

12 Shelly Beach

13 New Castle

14 East London

15 George

16 Northern Cape (Kimberly)

17 Klerksdorp

18 Tzaneen

19 BelaBela

20 Witbank

21 Bethlehem

22 Mafikeng

23 Eric Molobi (Shoshanguve)


PART B – TERMS OF REFERENCE

INTRODUCTION

The National Home Builders Registration Council seeks to appoint a service provider for the

provision of Data Cleansing services.

BACKGROUND

The National Home Builders Registration Council herein referred to as NHBRC is a statutory body

established in terms of the Housing Consumer Protection Measures Act (HCPMA) 1998 (Act 95 of

1998). It is mandated to provide protection to housing consumer against defined defects and regulate

the home building industry.

The government granted the National Home Builder Registration Council exclusive rights to offer

housing consumers a five year standard home warranty against major structural defects throughout

the Republic of South Africa.

The NHBRC is in the business of registering homebuilders on its database and enroll new homes in

order to provide protection against structural defects in term of housing consumer protection measures

Act, 1998 (Act No: 95 of 1998)(the Act).

OBJECTIVE

The NHBRC has embarked on an initiative to implement SAP as its core business system.

The NHBRC is currently using a number of databases:-

IMS (reference only)

JD Edwards (reference only)

Oracle eBusiness Suite (current)

Siebel (CRM) (current)

Mobile (current)

These databases mentioned above (Current) must be cleansed/transformed ready.

Phase I of the Data Cleansing project require the extract of data from different sources

systems into a staging area in like-for-like format. Consultants with specific source system

specific knowledge were used to specify which tables contain the relevant data. These tables

were copied to the staging area. Not all tables in source systems were copied – only those


containing relevant data. The staging area database is built on Oracle Database 11g and

maps directly to source systems Siebel, Oracle EBS and Mobile, with JDE and IMS Data

having been transformed from MS SQL format to Oracle Database format. The staging area

database serves as the input for reporting and transformation processes (combining data

residing in different sources and providing users with a unified single view of this data).

Further to the above the following implementation process was followed:

1. Phase 1-Data Sizing

1.1 Process undertaken:

Copy the five databases into an extract database on a like for like basis. This allows the

interrogation the six databases.

Conduct workshops with business to establish issues.

Interrogate the extract database to establish the state of the data and remedies for each issue.

Estimate the effort to implement each remedy in order to cleanse the data.

1.2 Deliverables in terms of outcomes and outputs on completion to date:

Workshops held to identify issues and remedies.

Created a data consolidation Staging Database running on Oracle Database Version 11gR2.

Mapped the source systems databases to staging area database on a like-for-like basis and

populated the data from source systems to staging area database

Converted all databases to Oracle database in the like-for-like extract database.

Documented the Oracle database.

Shortly issue a report outlining the issues and their remedies.

1.3 Tools used in implementation of Phase 1

TOAD from Quest Software

APEX from Oracle

1.4 Resources supplied

IMS consultant

JD Edwards consultant

Seibel consultant

Oracle developer

Oracle database administrator

1.5 Note

The database containing the data from the individual databases is called the Extract Database.

The database containing the cleansed data is called the Staging database. SAP will use this

database to migrate the cleansed data.


1.6 Sources Systems

Oracle EBS (Current)

JDE (reference only)

Siebel CRM (Current)

Microsoft Excel Spreadsheets (Current)

IMS (reference only)

Quickfacts (Current)

Mobile (Current)

1.6.1 The key findings relating to the data cleansing requirements and scoping for different business units

were discussed with business process owners and data champions within the business unit and were

structured as follows:

Source Systems:- defined the different systems where the source systems data was identified

and extracted for reporting and analysis purposes.

Data Source:- defined the different sources within the source system data where the data was

extracted for purposes of analysis as per the requirements defined by the data Champions.

Issues and Remedies:- outlined a table wherein issues identified and associated remedies

were discussed and a total count of the respective records per issue are outlined.

Cleanse, transform and validate:- this includes updating data so it meets specific patterns,

transforming the data according to and validating the data for SAP readiness. This will require

the identification of missing or non standard data. The staging data base must be refreshed on

a regular basis and a dashboard maintained as to the progress of cleansed data.

SCOPE OF SERVICES

1.1 The Approach to data migration constitutes four phases as follows:

1. Define Legacy data environment (complete)

2. Manual and Automated Cleansing

3. Map and test the staging data base to SAP

4. Upload data to SAP via the SAP partner.

1.2 Proposal

The tender requires a response to Phase 2, 3 and 4.

1.3 Phase 2 – Manual and Automated Cleansing

1.3.1 Objective

Implement each remedy by either:

- Correcting the data element in the current-source system (manually).

- Correcting the data element in the staging database (via script).

Verify the integrity of the staging database.


Regularly refresh the staging database with live data from Oracle, Siebel and Mobile.

1.3.2 Activities

Understand the structure of the extract database and the business activities it supports.

Develop any additional links in the extract database according to business requirements.

Interface with business personnel to understand their requirements.

Assist the business as they evaluate and determine the accuracy and suitability of all data to be

transported and create query scripts that are required to view, correct, transport the data to the

staging database.

Project Management

1.4 Phase 3 - Map and test the staging database to SAP

1.4.1 Objective

Map the staging database to SAP data elements. This implies that the staging database is SAP

ready. Work with SAP personnel to ensure the staging database is SAP is fully tested.

1.4.2 Activities

Assist SAP personnel in understanding the data elements in the staging database.

Align the staging data base with the SAP templates.

1.5 Phase 4 (in conjunction with SAP implementation partner)

1.5.1 Objective

Run the transports from the staging database to SAP.

1.5.2 Activities

The SAP team will develop, test, run and have approved the processes to update the SAP

databases.

An Oracle resource is required to assist in this transporting.

1.5.3 Note

The current SAP partner will respond to their part of this requirement.

1.6 Approximate volumes

1.6.1 The approximate volumes are attached as per Annexure A.


Annexure A


1.6.2 Response to the Requirements

In responding to the above requirements you will be required to provide the following as part of

your proposal response.

A clearly defined approach and methodology of undertaking the data cleansing and

transforming project.

Detailed scope of work

Defined project phases with critical milestones and deliverables associated with each phase of

the project

Provide a high-level project plan, including a schedule of activities.

Provide a resource plan and describe how each of your resources is going to fit-in into the data

cleansing project

Provide a mobilization plan and outline how long it will take to fully deploy your project team

onsite, learning curve, lead times, on boarding, etc.

Outline what resources would be required from the NHBRC by your company.

If you plan to propose tools to undertake the data cleansing process, define how your tool is

going to assist the NHBRC in undertaking the cleansing process. Focus your attention on the

different remedial process it is likely to cover given your understanding of the above

requirements.

Outline your company‟s data cleansing experience and provide at-least two examples and

references where your company ran similar projects.

Note Phase 4 is expected to be completed by 31 December 2014.

1.7 Skills and Technical Resources

The successful service provider will require the following skills sets to successfully deliver the Data

Cleansing and Consolidation project.

Data Architect

IMS Technical skill.

JD Edwards Technical Resource with Functional experience.

Siebel Technical/Functional Resource.

Oracle Technical Resource.

Oracle Applications DBA.

Oracle Mobile - good understanding of mobile applications.

Subject Matter expect in field of Data Cleansing and Management.

Project Manager


Item Resource Years’ Experience

(Minimum)

IMS Technical skill 5

JD Edwards Technical Resource with Functional experience 5

Siebel Technical/Functional Resource 5

Oracle Technical Resource 5

Oracle Applications DBA 5

Oracle Mobile - good understanding of mobile applications. 5

Subject Matter expect in field of Data Cleansing and Management. 5


PART C –EVALUATION PROCESS

In accordance with the NHBRC Supply Chain Management Policy, the tender evaluation process

shall be carried out in two stages namely:

Stage 1 : Compliance check of Mandatory Documents

Stage 2 : Functionality in terms of the set technical evaluation criteria

Stage 3 : Preference and Pricing

1. Stage 1 : Compliance check of Mandatory Documents

The bidder documents will be assessed at this stage of the process to establish compliance

with the standard conditions of the tender as described under Terms and Conditions and

under the heading „1.1 Mandatory Requirements‟ below.

The bidder must indicate compliance with the mandatory requirements by ticking under

“Comply” or “Not Comply”.

Document proof of specific mandatory requirements must be attached to the relevant form

failure which will result in the disqualification of the bid from the process.


1.1. MANDATORY REQUIREMENTS

1.1.1.1 Mandatory Comply Not Comply

The service provider must populate Form 1 : Project Timeline

Summary and attach to the space allocated below.

Comments:


The service provider must provide a proposal and must attach it

to Form 2 : Proposal

Comments:


The service provider must provide a Curriculum Vitae and attach

it to Form 3 : Curriculum Vitae

Comments:


The service provider must provide a proof of qualification and

accreditation to Form 4 : Relevant Qualifications

Comments:


Each bidder is required to ensure that both Form 5 and Form 6

are populated by two previous clients.

Comments:


The bidders must populate Form 7 : Weekly Implementation Timeline Breakdown


Comments:


The bidders must populate Form 8 : Project Team Composition

Comments:


The bidders must populate Form 9 : Resource Composition

Comments:


The bidders must provide Form 10 : Software License

Comments:


The bidders must provide Form 11 : Pricing Schedule

Comments:


2. Stage 2 : Functionality

Functionality of the bids will be evaluated according to the predetermined evaluation criteria

set out on Table 1: Evaluation Criteria below.

During this phase bidders will be evaluated for functionality based on achieving a minimum

qualifying score of 60 percent as set out on Table 1: Evaluation Criteria below, those bidders who

fail to meet the minimum qualifying score (both threshold and sub thresholds) for functionality

will be disqualified from the process.

Bidders will not rate themselves, but need to ensure that all information is supplied as

required. The Bid Evaluation Committee (BEC) will evaluate functionality and score all the

bids that have met all the requirements as set out on „Stage 1 Compliance check of

Mandatory Documents‟ in this document.

The panel members will individually evaluate the compliant bids received for functionality

against the following criteria as set out on Table 1: Evaluation Criteria below:

The service provider must provide a proposal (attach to Form 2) with the following headings:

Evaluation Criteria Weight Sub Threshold

a) Project Management 20 12

b) Methodology 20 12

c) Key Personnel 20 12

d) Resources 15 9

e) Related Experience 15 9

f) Reference Questionnaires 10 6

Total Score 100

Minimum Qualifying Score (Threshold) 60 Table 1: Evaluation Criteria

a) Project Management

The service provider must have at least one Project Manager with a Project Management

Qualification and with the relevant experience. Project management accreditation would be

an advantage. The Project manager will be responsible for maintaining oversight over the

project and provide consolidated summary of reports.

The service provider must illustrate the expected project timeline in summary and the weekly

implementation timeline.


The service provider must provide information under heading ‘a) Project Management

under the following sub criteria headings and the service provider must attach Curriculum

Vitae to Form 3 and the relevant proof of qualifications to Form 4 and populate Form 8.

Sub – Criteria Weight

Qualifications 5

Experience (Data Cleansing experience an advantage) 15

Each panel member will rate this sub criterion on the score sheet using the following scale:

Value Description

5 – Excellent Meets and exceeds NHBRC functionality requirements

4 – Very Good Above average compliance to requirements

3 – Good Satisfactory and should be adequate for stated element

2 – Average Below average compliance to requirements

1 – Poor Unacceptable, does not meet criteria

b) Methodology

The demonstration of the bidders methods and approach from a systematic and theoretical

stand point in analyzing and executing the requirement.

The service provider must provide information under heading ‘b) Methodology’ under the

following sub criteria headings and the service provider must populate Form 1, Form 7.


Method and approach in establishing a baseline prior to execution 6

Method and approach in identifying and mitigating against risk 3

Method and approach in maintaining oversight 2

Method and approach in maintaining quality control 3

Method and approach in maintaining and consolidating reports 2

Project timelines summary (Populate Form 1) 2

Project timeline weekly breakdown (Populate Form 7) 2

3. Each panel member will rate this sub criterion on the score sheet using the following scale:

Value Description







c) Key Personnel (Points)

The service provider should provide a project team responsible for the execution of the

project with adequate skills, qualifications and experience in delivery of similar projects or

functions.

The service provider must provide information under heading ‘c) Key Personnel’ under the

following sub criteria headings and the service provider must attach Curriculum Vitae to

Form 3 and the relevant proof of qualifications to Form 4 and populate Form 8


Qualifications 2

Skills 2

Experience 10

Mobilization plan for resources (Deployment plan as per the form 6

4. Each panel member will rate this sub criterion on the score sheet using the following scale:

Value Description






d) Resources

A demonstration of the bidders capability to meet requirements in terms of the specified

infrastructure requirements to be utilized in execution of the project.

The service provider must provide information under heading ‘d) Resources’ under the

following sub headings, and populate Form 9 and must provide Form 10.


Tool for SQL 5

Database management tool 5

Reporting tool 5

Each panel member will rate this sub criterion on the score sheet using the following scale:

Value Description







e) Related experience

The service provider must illustrate two data cleansing projects under taken in satisfying

requirements of similar nature and relevant projects, and conditions in relation to the required

service in the scope of work. Service providers must have a proven track record of at least

three years minimum experience in IT and at least two years minimum experience in data

cleansing.

The service provider must provide information under heading ‘e) Related experience’ under

the following sub headings and under to Form 2 : Proposal

.Sub – Criteria Weight

Description and Nature of works 2

No of years providing IT service solutions 4

No of years providing Data Cleansing service solutions 7

Value of work 2

3. Each panel member will rate this sub criterion on the score sheet using the following scale.

Value Description

5 – Very Relevant Experience is very relevant to the current scope of work.

4 – Relevant Experience is relevant to the current scope of work.

3 – Moderate Experience is moderately relevant to the scope of work.

2 – Slightly Experience is slightly relevant to the scope of work.

1 – Irrelevant Experience in other unrelated fields to the scope of work.

f) Reference questionnaire (10 Points)

Each bidder is required to ensure that both Form 5 and Form 6 are populated by two

previous clients for the projects mentioned in sub section ‘d) Related experience’ and must

have the relevant clients company stamp displayed on it.

The points for the panel members as well as for the reference questionnaire will be added and

expressed as a fraction of the best possible score for each particular criterion as set out in ‘Table 1:

Evaluation Criteria’.

3. Stage 3 : Price and Preference

a) The bidders must populate Form 11 : Pricing Schedule and submit in a separate envelope.

b) Only bids that achieve minimum qualifying score for ‘Stage 3 : Functionality’ in this bid will evaluated

further.

c) The qualifying bids will be evaluated in accordance with the 90/10 preference point systems as

prescribed in the PPPFA regulations 5 and 6.

d) The lowest acceptable bid will score 90 points for price. Bidders that quoted higher prices will score

lower points for price on a pro-rata basis.

e) The formulae that will be utilized in calculating points scores for prices is as follows:


90/10 Preference point system (for acquisition of services, works or goods with a Rand value

above R1million) (all applicable taxes included)

(

)

Where:

Ps = Points scored for comparative price of bid or offer under consideration

Pt = Comparative price of bid or offer under consideration

Pmin = Comparative price of lowest acceptable bid or offer.

f) The points scored will be rounded off to the nearest two decimal places.

g) Then points will be awarded to a bidder for attaining the B-BBEE status level of contribution in

accordance with the table below:

BBBEE Level 90/10

Level 1 10

Level 2 9

Level 3 8

Level 4 5

Level 5 4

Level 6 3

Level 7 2

Level 8 1

Non-Compliant Contributor

0

h) Then the points scored for price will be added to the points scored for B-BBEE status level of

contribution to obtain the bidders total points scored out of 100.


Form 1 : Project Timeline Summary


Form 2: Proposal


Form 3 : Curriculum Vitae.


Form 4 : Relevant Qualifications


Form 5 : NHBRC Reference Questionnaire

Client Company Name:

Contact Person:

Designation of Contact Person:

Contact Number:

E-mail Address:

Nature of Contract:

Kindly furbish your company stamp in the space provided below or the reference will not

be considered:

The National Homebuilders Registration Counsel herein referred to as NHBRC is a

statutory body established in terms of the Housing Consumer Protection Measures Act

1998 (Act 95 of 1998). It is mandated to provide protection to housing consumer against

defined defects and regulate the home building industry.

The NHBRC invited suitably qualified Service Providers to submit proposals for the

provision of a Data Cleansing Services.

The NHBRC would like to do a reference check in line with the technical evaluation

requirements of the tender and request your assistance in helping us in making rating the

different focal areas as prescribed below.

There are 5 questions that are set up survey style and should take approximately 10 min

of your time. Kindly select one option as these points will be added and expressed as a

fraction of the best possible score for a particular criterion.

This information will be treated as confidential. NHBRC thanks you for taking time to

respond to this questionnaire.


On a scale of 1 to 5 how do you rate this company (bidder) on the following areas?

1. Professionalism

1. Below Average

2. Average

3. Good

4. Very Good

Comments:

2. Responsiveness

1. Below Average

2. Average

3. Good

4. Very Good

Comments:

3. Flexibility

1. Below Average

2. Average

3. Good

4. Very Good

Comments:

4. Overall satisfaction

1. Below Average

2. Average

3. Good

4. Very Good

Comments:

5. How likely are you to employ services of the same company in future?

1. Unlikely

2. Possible

3. Likely

4. Highly Likely

Comments:


Form 6 : NHBRC Reference Questionnaire

Client Company Name:

Contact Person:

Designation of Contact Person:

Contact Number:

E-mail Address:

Nature of Contract:

Kindly furbish your company stamp in the space provided below or the response will not

be considered:

The National Homebuilders Registration Counsel herein referred to as NHBRC is a

statutory body established in terms of the Housing Consumer Protection Measures Act

1998 (Act 95 of 1998). It is mandated to provide protection to housing consumer against

defined defects and regulate the home building industry.

The NHBRC invited suitably qualified Service Providers to submit proposals for the

provision of Data Cleansing Services.

The NHBRC would like to do a reference check in line with the technical evaluation

requirements of the tender and request your assistance in helping us in making rating the

different focal areas as prescribed below.

There are 5 questions that are set up survey style and should take approximately 10 min

of your time. Kindly select one option as these points will be added and expressed as a

fraction of the best possible score for a particular criterion.

This information will be treated as confidential. NHBRC thanks you for taking time to respond to this questionnaire.


On a scale of 1 to 5 how do you rate this company (bidder) on the following areas?

1. Professionalism

1. Below Average

2. Average

3. Good

4. Very Good

Comments:

2. Responsiveness

1. Below Average

2. Average

3. Good

4. Very Good

Comments:

3. Flexibility

1. Below Average

2. Average

3. Good

4. Very Good

Comments:

4. Overall satisfaction

1. Below Average

2. Average

3. Good

4. Very Good

Comments:

5. How likely are you to employ services of the same company in future?

1. Unlikely

2. Possible

3. Likely

4. Highly Likely

Comments:


Form 7 : Weekly Implementation Timeline Breakdown


Form 8 : Project Team Composition


Form 9 : Resource Composition


Form 10 : Resource Licensing


Form 11 : Pricing Schedule


PART D – RFP SUBMISSION INSTRUCTIONS

1. Availability of the RFP Document

Bid documents will be available from the following platforms at the NHBRC on 24

January 2014:

Website www.nhbrc.org.za

Email Address [email protected]

2. Compulsory Briefing Session

2.1 A Compulsory Briefing Meeting will be held at NHBRC Head Office, on the 30 January 2014 at 11h00

at the follow address:

Province Physical Address & Contact Number

Head Office, Gauteng 10 Muswell Road South

Phase 4 Silver Stream Business Park

Bryanston, Johannesburg

Tel: 011 317 0000

Table 2 Compulsory Briefing Session Schedule

2.2 Bidders who have not attended the compulsory briefing session will be disqualified.

3. RFP Closing Date

3.1 All Bid documents must be deposited into the Bid box situated at the NHBRC Head

Office, on or before 10 February 2014, at 11H00 at the following address:

Province Physical Address & Contact Number

Head Office, Gauteng 10 Muswell Road South

Phase 4 Silver Stream Business Park

Bryanston, Johannesburg

Tel: 011 317 0000

No late proposals will be accepted

3.2. Bid documents should be marked for Attention: Supply Chain Manager, and

deposited into the Bid boxes at the NHBRC Head Office, 10 Muswell Road South,

mailto:[email protected]


Phase 4 Silver Stream Business Park, Bryanston. No emailed or faxed Bids will be

accepted. The Bid document should be supplied in a sealed envelope and clearly

marked with the Bid number and the full name of the service provider.

4. Enquiries should be directed to:

Ms.Thobile Mgidi - Tel. (011) 317 0240,email: [email protected]

Mr. Mncedi Mabona – Tel. (011) 317 0174, email: [email protected]

5. Number of bid envelopes/files to be deposited:

Submission of bid envelopes/files MUST include ONE (1) Original Copy of the

submission and FOUR (4) copies of the submission. A total of FIVE (5)

envelopes/files per bidder.




PART E –ADDENDUMS TO THE RFP

The following documents as listed will be made available with the distribution of the RFP.

DOCUMENTS TO BE SUBMITTED

No. Please note; the items marked with an (X) are mandatory requirements

and failure to meet the requirements will result in your bid being

disqualified.

Yes/No

1. X Original and valid B-BBEE Status Level or certified copy

2. X SBD1 (Invitation to bid) (Make sure it is signed and thoroughly

completed)

3. X SBD2 (Tax Clearance Certificate) Certificate must be original and

valid

4. X SBD 3.1 or SBD 3.2 (Pricing schedule) If not filed please refer to

Annexure or Addendum in your submission where price is mentioned

5. X SBD 3.3 (Pricing schedule) If not filed please refer to Annexure or

Addendum in your submission where price is mentioned

6. X SBD 4 (Declaration of interest) (Make sure it is signed) and thoroughly

completed)

7. X SBD 6.1 (Preference claim form) Must be signed regardless if points

are claimed or not. (Make sure it is signed and thoroughly completed)

8. X SBD 6.3 (Promotion of small business) (Make sure it is signed and

thoroughly completed )

9. X SBD 8 (Declaration of Bidder‟s past supply chain management

practices) (Make sure it is signed and thoroughly completed)

10. X SBD 9 (Certificate of independent bid determination – Make sure it is

signed and thoroughly completed )

11. General Conditions of the contract (GCC)

12. X Other documents as mentioned in the bid terms of reference.