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REQUEST FOR PROPOSAL
“Design, Development and Execution of a Framework
for
Evaluating & Ranking
of
“IT-ITeS Training and Efficacy Ecosystem Stakeholders”
in conjunction with
IT-ITeS Sector Skills Council NASSCOM
Reference Number: SSC NASSCOM 001/Nov/2018
Issued by:
NASSCOM Plot No - 7 to 10, Sector 126, Noida - 201303, Uttar Pradesh
TABLE OF CONTENTS
1.0 ADMINISTRATIVE DETAILS
1.1 Confidentiality
1.2 RFP Procedure
1.2.1 Response delivery
1.2.2 Contacts
1.2.3 Critical Information
1.2.4 Contents of solicited documents
1.3 Schedule of Events
1.4 Abbreviations
2.0 GENERAL INFORMATION
2.1 Introduction
2.1.1 Overview of NSDC
2.1.2 Introduction about Issuer
2.1.3 Purpose (What SSC NASSCOM is looking to achieve?)
3.0 STATEMENT OF WORK
3.1 Project Deliverables with Timelines
4.0 PROJECT METHODOLOGY AND REVIEW
4.1 Project Management and Methodology
4.2 Project Review and Reporting
5.0 INSTRUCTIONS TO THE BIDDER
5.1 Required Qualifications Competencies and Eligibility of the Bidder
5.2 Completeness of Response
5.3 Proposal Preparation Costs
5.4 Signing of Communication to SSC NASSCOM
5.5 Bidder inquiries and SSC NASSCOM’s responses
5.6 Submission of Responses to SSC NASSCOM
5.7 Bid Submission Format
5.8 Venue and Deadline for submission
6.0 RIGHTS OF SSC NASSCOM
6.1 Amendment of SSC NASSCOM Document
6.2 Supplemental information to the RFP
6.3 SSC NASSCOM’s right to modify submission deadline
6.4 SSC NASSCOM’s right to terminate the process
6.5 SSC NASSCOM’s Rights to accept / reject any or all Proposals
6.6 Short listing Criteria
7.0 GENERAL INSTRUCTIONS FOR PROPOSAL SUBMISSION
7.1 Preparation of Proposals
7.1.1 Mandatory Proposal Requirements
7.2 Proposal Content Guidelines
7.3 Proposed methodology
7.4 Commercial Proposal
7.5 Language of the proposal
7.6 Proposal currencies
7.7 Period of validity of proposals
7.8 Format, signing and submission of proposals
7.9 Deadline for submission of proposals
7.10 Late Proposals
7.11 Modification and withdrawal of Proposals
7.12 Payment Terms and Conditions
8.0 PROPOSAL OPENING AND EVALUATION
8.1 Presentation by Bidders & opening of the Bid
8.2 Evaluation Process
8.3 Clarification of proposals
8.4 Bid Evaluation and selection process
8.4.1 Proposal Submission Guidelines
8.4.1.1 Technical Proposal
8.4.1.2 Commercial Proposal
8.4.2 Bid Evaluation
8.4.2.1 Technical Evaluation
8.4.2.2 Commercial Evaluation
8.4.2.3 Calculation of Final Score
8.4.3 Proposed Timelines for selection process
9.0 AWARD OF CONTRACT
9.1 Criteria for award of contract
9.2 SSC NASSCOM’s right to vary requirements at time of award
9.3 Signing of the contract
9.4 Contract Finalization
9.5 Order of Precedence
10.0 Disclaimer
11.0 Documents
Annexure A
Form 1: Covering letter with the Proposal in response to RFP Notice
Form 2: Relevant Project Experience
Form 3: Resource Profiles
Form 4: Details of the responding organization
Form 5: Approach, Methodology, and Work Plan
Form 6: Commercial Bid format
1.0 ADMINISTRATIVE DETAILS
1.1 Confidentiality
All reports/frameworks designed and developed w.r.t. the design, development of evaluation and ranking framework and the implementation of the same w.r.t. Trainers, Training Providers and Assessment Agencies operating in IT-ITeS sector in conjunction with IT-ITeS Sector Skills Council NASSCOM (SSC NASSCOM) .and all frameworks , processes data and outcomes will be the sole property/IP of IT-ITeS Sector Skills Council NASSCOM (SSC NASSCOM). Confidentiality of all deliverables will be maintained by the ‘Bidder’ concerned
1.2 RFP procedure
1.2.1 Response delivery
Response is to be forwarded as soft copy via an email with mention of the ‘Reference Number: “SSC NASSCOM 001/Nov/2018” mentioned in the subject line of the email. Please refer to section 7.0 for details.
1.2.2 Contacts
Forward the filled in RFP response to: Ishvinder Singh Email: [email protected] Mobile: +91-9911264795 For questions/queries regarding RFP details, contact: Dr Sandhya Chintala [email protected] Mobile: +91-9849312168
1.2.3 Critical Information
Submission of the proposal in response to this RFP shall be deemed to have been done after careful study and examination of this document with full understanding of its terms, conditions and implications.
1.2.4 Contents of Solicited Documents
Proposal must address services for the requirement in toto. Proposals addressing only part of the requirement mentioned in the RFP will be rejected. Bidder is expected to examine all corresponding instructions, forms, terms and specifications contained in the solicited documents. Failure to comply with these documents will be at the Bidder’s risk and may affect the evaluation of the Proposal.
1.3 Schedule of Events
The following table provides a schedule of events relating to this RFP.
Event Target Date
RFP issued / published on the website 15th November 2018
Last date of submission of proposal with solicited documents 31st December 2018
Shortlist bidders basis their ‘Technical’ proposals 2nd January 2019 Selection of the finalist basis their ‘Technical’ presentation to the Project Board + by financial evaluation
8th January 2019
Award of contract to the finalist by SSC NASSCOM 11th January 2019
Commencement of implementation of project post the signing of the ‘Agreement’
14th January 2019
Note: 1. The dates furnished above are subject to revision 2. This Document is not transferable
1.4 Abbreviations:
NSDC National Skills Development Corporation
SSC Sector Skills Council
SSC NASSCOM IT-ITeS Sector Skills Council NASSCOM
QP Qualification Pack
NOS National Occupational Standards
OS Occupational Standards
RFP Request for Proposal
TP Training Providers
AAP Authorized Assessment Provider / Assessment Agency
2.0 GENERAL INFORMATION
IT-ITeS Sector Skills Council NASSCOM (SSC NASSCOM), the ‘Skills Standard Setting and
Assessment Body’ of the IT-BPM Industry, is the education & skill development initiative of
NASSCOM; works with its industry members and select academic and skill development institutions
to help improve the quality and quantity of the employable workforce available to this industry.
SSC NASSCOM invites the submission of proposals for “Design, Development and execution of a
Framework for Evaluation & Ranking of Trainers, Training Providers and Assessment
Agencies operating in IT-ITeS sector in conjunction with IT-ITeS Sector Skills Council
NASSCOM outcomes ”
SSC NASSCOM, through this RFP, seeks to select partner (referred as Bidder in the rest of the
document) with relevant experience and capabilities to design, develop and implement a framework
for evaluation and ranking of Trainers, Training Providers and Assessment Agencies operating in IT-
ITeS sector in conjunction with IT-ITeS Sector Skills Council NASSCOM. This Request for Proposal
(RFP) contains the details regarding scope, eligibility for participation, evaluation methodology, project
timelines, Terms & Conditions and other relevant details.
2.1 Introduction
2.1.1 Overview of NSDC
National Skill Development Corporation (NSDC) has been instituted to address the compelling
need to strategize and operationalize a world-class skill development solution pertinent to the
Indian context, to effectively drive the speedy development of skills essential to sustain the
country’s growing economy present and future. NSDC is a first-of-its-kind Public-Private
Partnership (PPP) model in India with a focus toward skill development. NSDC’s objective is to
contribute significantly to the overall target of skilling / up skilling of 500 million people i.e. 150
million (about 30 per cent) in India by 2022.
2.1.2 Introduction about Issuer
SSC NASSCOM, the skill standard setting body of the IT-BPM Industry, is the education & skill development initiative of NASSCOM. It is an integral part of NASSCOM but operates as a separate division established under the aegis NSDC, MSDE (Ministry of Skill development and Entrepreneurship)
Vision:
Create a sustainable industry ready talent pipeline by scaling quality capacity. Enhance employ ability at all levels, leveraging technology and our experience in large scale skill development, in a sustainable manner across skill sectors. Nurture diversity and inclusive growth to stimulate economic activity relevant to the local ecosystem.
Mission:
SSC NASSCOM, an industry driven body set up under the aegis of the NSDC would work on the following mission in a mission mode:
Develop a future skills platform to address cross function requirements of Nextgen
technologies
Develop occupational standards for the industry
Develop Workforce Management Information System (WFMIS) offering a single portal for
all related activities
Conduct faculty development and subsequent student training
Promote employability assessments, standardize ‘Occupational Standards’. QP/NOS
assessments and certification
Develop foundation and specialization courses across industry verticals
Develop quality assurance, accreditation norms and processes for occupational standards
& related certifications, relevant programs / courses, training institutions
Recommendations on standardization of affiliation and accreditation process in
collaboration with relevant stakeholders
2.1.3 Purpose (What SSC NASSCOM is looking to achieve?)
SSC NASSCOM aims to develop a framework for ranking of Trainers, Training Providers and Assessment Agencies operating in IT-ITeS sector in conjunction with IT-ITeS Sector Skills Council NASSCOM. As Quality assurance in IT-ITeS skilling ecosystem of country is the apex priority of SSC NASSCOM, in order to ensure standardized quality in terms of trainings; infrastructure and training outcomes a framework to rate & rank various key stakeholders is required. Framework should address:
a. Various master trainers & trainers (including E-mentors) imparting trainings on SSC NASSCOM Qualification Packs (QPs) and National Occupational Standards (NOS) defined in all sub-sectors of IT-ITeS industry
b. Training Providers providing trainings (both online & offline) in various SSC NASSCOM QP/NOS under various schemes including PMKVY & Non-PMKVY
c. Assessment Agencies empaneled by SSC NASSCOM for various QP & Non-QP (NAC & NAC-Tech) based assessments
SSC NASSCOM will primarily use the outcomes of this project to ensure competitive
environment is established between various stakeholders of skilling ecosystem in this sector
with national and regional relevance.
The purpose of this RFP is to shortlist qualified agencies to research, design, develop and
execute a framework for evaluation & ranking of Trainers, Training Providers and Assessment
Agencies operating in IT-ITeS sector and the execution of the same in conjunction with IT-ITeS
Sector Skills Council NASSCOM.
3.0 STATEMENT OF WORK
The scope of this project shall include (but not be limited to) designing, development and execution of a framework for ranking of Trainers, Training Providers and Assessment Agencies operating in IT-ITeS sector in conjunction with IT-ITeS Sector Skills Council NASSCOM. Framework will address:
a. Various master trainers & trainers (including E-mentors) imparting trainings on SSC NASSCOM
Qualification Packs (QPs) defined in all sub-sectors of IT-ITeS industry
b. Training Providers providing trainings (both online & offline) in various SSC NASSCOM
QP/NOS operating under various schemes including PMKVY & Non-PMKVY
c. Assessment Agencies empaneled by SSC NASSCOM for various QP & Non-QP (NAC & NAC-
Tech) based assessments
The critical success factors w.r.t. the above tasks to be addressed are:
As-is assessment and consultation with key stakeholders operating in IT-ITeS stakeholders including
(but not limited to) industry members, policy makers, regulators, NSDC, Training Providers, and
Trainers;
Design and Development of the robust framework to rate and rank of Trainers, Training Providers
and Assessment Agencies in alignment with International standards like ISO 17024 & ISO 17021
Validation of the developed framework with key stakeholders operating in IT-ITeS stakeholders
including (but not limited to) industry members, policy makers, regulators, NSDC, Training Providers,
and Trainers;
Testing of the framework by releasing rating & ranking of Trainers, Training Providers and
Assessment Agencies basis the parameters identified during development of the framework.
Design & Development of the framework will include (but not limited to)
Design of the Questionnaire/Survey template for key stakeholders
Analysis and Analytics of response received
Mechanism to validate & cross authenticate the validation
Detailed parameters of the rating and ranking framework which will be the key to evaluation process
Detailed process flow to execute to evaluate, rate & rank trainers, training providers and
assessments agencies operating in IT-ITeS sector
Execution will include analysis of the population operating as trainers, training providers and
assessment agencies in IT-ITeS sector in conjunction with SSC NASSCOM
Post evaluation to rate and rank trainers, training providers and assessment agencies, the identified
agency will forward information with supporting documents to SSC NASSCOM to issue certificate
to the concerned stakeholder.
3.1 Project Deliverables and Timelines
S. No. Activity Indicative Timeline*
1 Secondary research and inception report including activity time schedule presented and validated with a detailed work plan One week
2
As-is assessment and consultation with key stakeholders operating in IT-ITeS stakeholders including (but not limited to) industry members, policy makers, regulators, NSDC, Training Providers, and Trainers;
Four weeks
3 Development of the framework to rate and rank Trainers operating in IT-ITeS sector
5 Development of the framework to rate and rank Training Providers operating in IT-ITeS sector
6 Development of the framework to rate and rank Assessment Agency affiliated to SSC NASSCOM operating in IT-ITeS sector
7
Testing of the framework by releasing as is ranking of Trainers, Training
Providers and Assessment Agencies basis the parameters identified
during development of the framework.
Four weeks 8 Sign-off on final deliverables by SSC NASSCOM leadership
*timelines can be further compressed post discussion at the time of
presentation/award
* NOTE:
1. Review Meeting with SSC NASSCOM will be held weekly from the
commencement of the project or increase the frequency as and when
required.
2. Final Report will be validated by the team of experts and stakeholders
and the bidder would be required to update it accordingly for a
minimum period of 2 months from the date of submission i.e. post
implementation review and sign-off on the deliverables. 4.0 PROJECT METHODOLOGY AND REVIEW
4.1 Project Management and Methodology
The methodologies used must follow formal management practice that will ensure that schedules, scope and costs are strictly adhered to, including a methodology to ensure that SSC NASSCOM is informed on an ongoing basis regarding project slippage, progress/ performance reporting, change requests, and potential risks and issues, and a record of all industry stakeholders contacted or consulted with w.r.t. their inputs and feedback.
4.2 Project Review and Reporting
Review to be as per the activity charts. In addition, mid-term review may be organized as per requirement;
Expenses for travel, boarding and other logistics for carrying out project outcomes would be borne by the bidder and should be included in the quoted amount;
5.0 INSTRUCTIONS TO THE BIDDER
5.1 Required Qualifications Competencies and Eligibility of the Bidder
Permanent Account Number (PAN) and GST registration certificate of Proposer/each consortium
member (in case of consortium) should be available;
Any legal entity duly incorporated under law can participate in the bidding process;
The bidder/consultancy firm hired should have demonstrated project management capacity with
team members who possess excellent relevant qualifications and experience;
Understanding and exposure to SSCs & skilling ecosystem in India and / or similar bodies
internationally;
Ability to communicate effectively to a wide range of audiences, interact and facilitate
communication between partners and industry members and understand causal relationships
between enablers and results/outcomes ;
SSC NASSCOM/NASSCOM reserves the right to carry out the capability assessment of the
Bidder/Consultancy Firm and the decision of SSC NASSCOM/NASSCOM shall be final in this
regard. Acceptance certificate towards this clause must be submitted;
5.2 Completeness of Response
Bidders are advised to study all instructions, forms, terms, requirements and other information in the
RFP document carefully. Submission of the bid shall be deemed to have been done after careful
study and examination of the RFP document with full understanding of its implications;
Response to this RFP should be full and complete in all respects. Failure to furnish all information
required by the RFP documents or submission of a proposal not substantially responsive to the RFP
documents in every respect will be at the Bidder's risk and may result in rejection of its Proposal.
5.3 Proposal Preparation Costs
Bidder is responsible for all costs incurred in connection with participation in this process, including,
but not limited to, costs incurred in conduct of informative and other diligence activities, participation
in meetings/discussions/presentations, preparation of proposal, in providing any additional
information required by SSC NASSCOM/NASSCOM to facilitate the evaluation process, and in
negotiating a definitive ‘Contract’/Agreement’ or all such activities related to the bid process. SSC
NASSCOM/NASSCOM will not be responsible or liable for those costs, regardless of the conduct
or outcome of the bidding process;
This RFP does not commit SSC NASSCOM/NASSCOM to award a contract or to engage in
negotiations. Further, no reimbursable cost may be incurred in anticipation of award or for preparing
this bid;
All materials submitted by the bidder become the property of SSC NASSCOM and may be returned
completely at SSC NASSCOM’s sole discretion;
Any relevant research or studies conducted NASSCOM/SSC NASSCOM will be shared post
identification of the finalist;
5.4 Signing of Communication to the SSC NASSCOM/NASSCOM
All the communication to SSC NASSCOM/NASSCOM including the proposal and the bid documents
shall be initialed on each page by the authorized representative of the bidder and authority
letter/power of attorney should be attached with the bid.
5.5 Bidders’ inquiries and SSC NASSCOM’s responses
All enquiries / clarifications from the bidders related to this RFP must be directed in writing exclusively to the contact person notified in this RFP document.
All enquires / clarifications will be collated by SSC NASSCOM/NASSCOM and responded to over a
conference calls / face to face meetings if required at bidders convenience and cost;
However, SSC NASSCOM/NASSCOM makes no representation or warranty as to the completeness of any response posed by bidders;
5.6 Submission of Responses to SSC NASSCOM
Bidders should submit their responses as per details articulated in this document via an email
Bid proposal would be in two parts:
o Technical
o Commercial
Any corrections in the proposal must be initialed by the person (or persons) who sign(s) the proposals;
All pages of the proposal must be sequentially numbered and shall be initialed by the Authorized
Representative of the bidder;
The technical part of the ‘Proposal’ should not contain any pricing information whatsoever on the
services offered. Pricing information shall be separated and only contained in the ‘Commercial
Proposal’;
All references to descriptive material and brochures should be included in the appropriate response
paragraph, though material/documents themselves may be provided as annexure to the
Proposal/response;
Information which the Bidder considers proprietary, if any, should be clearly marked “proprietary” next
to the relevant part of the text and it will then be treated as such accordingly;
5.7 Bid submission Format
The entire proposal shall be strictly as per the format specified in this RFP and any deviation from the formats shall be rejected.
5.8 Deadline for submission
Proposals must be received on the designated email id as indicated below by 31st of December, 2018
by the authorized representative mentioned in the document;
Any proposal received by SSC NASSCOM/NASSCOM after the above deadline shall be rejected
and will not be considered for evaluation;
SSC NASSCOM/NASSCOM reserves the right to modify and amend any of the above-stipulated
condition/criterion depending upon project priorities vis-à-vis urgent commitments;
Email id: [email protected]
6.0 RIGHTS OF SSC NASSCOM
6.1 Amendment of SSC NASSCOM/NASSCOM Document
At any time prior to the last date for receipt of bids, SSC NASSCOM/NASSCOM may, for any reason,
whether at its own initiative or in response to a clarification requested by a prospective Bidder, modify
the RFP Document by an amendment;
In order to afford prospective Bidders reasonable time in which to take the amendment into account
in preparing their bids, SSC NASSCOM/NASSCOM may, at its discretion, extend the last date for
the receipt of bids;
Bidders are allowed to resubmit their bid- if required, after such amendments;
6.2 Supplemental information to the RFP
If SSC NASSCOM/NASSCOM deems it appropriate to revise any part of this RFP or to issue
additional data to clarify an interpretation of provisions of this RFP, it may issue supplements to this
RFP. Any such corrigendum shall be deemed to be incorporated by this reference into this RFP.
6.3 SSC NASSCOM/NASSCOM’s right to modify submission deadline
SSC NASSCOM/NASSCOM may, in exceptional circumstances and at its discretion, extend the
deadline for submission of proposals by issuing a corrigendum through email to all confirmed
proposers, in which case all rights and obligations of the project and the bidders previously subject
to the original deadline will thereafter be subject to the deadline as extended.
6.4 SSC NASSCOM’s right to terminate the process
SSC NASSCOM/NASSCOM may terminate the RFP process at any time and without assigning any
reason. SSC NASSCOM/NASSCOM makes no commitments, express or implied, that this process
will result in a business transaction with anyone;
This RFP may not be construed to constitute an offer by SSC NASSCOM/NASSCOM. Bidder's
participation in this process may or may not result in SSC NASSCOM/NASSCOM short listing the
bidder and awarding the contract;
6.5 SSC NASSCOM Rights to accept / Reject any or all Proposals
SSC NASSCOM reserves the right to accept or reject any proposal, and to annul the shortlisting
process and reject all responses at any time without thereby incurring any liability to the affected
Bidder or Bidders or any obligation to inform the affected bidder or bidders of the grounds for SSC
NASSCOM/NASSCOM’s action
6.6 Short listing Criteria
SSC NASSCOM will shortlist bidding organizations that meet the short-listing criteria mentioned in
the RFP document and sub-clauses within;
Any attempt by a Bidder to influence its bid evaluation process may result in the rejection of the their
bid;
7.0 GENERAL INSTRUCTIONS FOR PROPOSAL SUBMISSION
7.1 Preparation of Proposals
7.1.1 Mandatory Proposal Requirements
All proposals submitted must meet the following mandatory requirements in order to be considered and suitable for further evaluation
Completed Form 4 : Details of responding organization (Ref. Annexure);
Permanent Account Number (PAN) and GST registration certificate of Proposer/each
consortium member (in case of consortium) should be available;
Bidder’s legal name and any other name under which it carries on business as well as its
business number, and whether the Bidder is an individual or incorporated entity;
Bidder’s contact information including address, telephone and fax numbers, and email
address;
7.2 Proposal Content Guidelines
In order to facilitate the evaluation by SSC NASSCOM/NASSCOM evaluation committee and to
ensure each proposal receives full consideration, proposals should be accompanied by the
documents as listed below. The proposals may be organized in a format at the discretion of the
Proposer:
Proposal submission letter along with the following
o Table of Contents
o Executive Summary
o Vendor Profile – Use Form 4
o Proposer/Bidder needs to follow the terms and conditions envisaged in the RFP and should
submit an undertaking to the said effect as per the format in Form 1.
o Proposals, to be considered responsive, must also contain the following certification:
“We certify that all statements made with regard to the education and the experience of
individuals proposed for completing the subject work are accurate and factual, and we are aware
that the SSC NASSCOM reserves the right to verify any information provided in this regard and
that untrue statements may result in the proposal being declared non-responsive or in other
action which the SSC NASSCOM/NASSCOM may consider appropriate.”
Technical proposal which includes
o Approach Paper with details on methodology, tasks with timelines (ref. clause 3.1)
o Deliverables of ‘Interim Report’
o Deliverables of ‘Final Report’
Bidder’s / Proposer’s proposal should effectively communicate their solution in their ‘Approach Paper’ and
be presented in the specified formats requested for by SSC NASSCOM/NASSCOM.
Commercial Proposal
The Schedule of Prices should be presented and mentioned as per Form 6. Ref. Clause 7.4 for details for preparing Commercial Proposal.
7.3 Proposed methodology
This section guides the demonstration of the Bidder’s responsiveness to specifications by identifying the specific components proposed and addressing the requirements to meet or exceed the identified specifications.
The description below briefly describes the proposed methodology. The selected vendor may suggest changes/ additions/ modification for more effective achievement of the objective by:
A. Referring to research studies which have already been conducted so as to have an overall understanding of the Human Resource structure in IT-BPM industry segments.
B. Sampling of key stakeholders representing the identified industry verticals based on pre-defined criteria.
C. As-is assessment and consultation with key stakeholders operating in IT-ITeS stakeholders including
(but not limited to) industry members, policy makers, regulators, NSDC, Training Providers, and Trainers;
D. Design and Development of the robust framework to rate and rank of Trainers, Training Providers and
Assessment Agencies in alignment with international standards being laid by international agencies
like ISO 17024 & ISO 17021.
E. Validation of the developed framework with key stakeholders operating in IT-ITeS stakeholders
including (but not limited to) industry members, policy makers, regulators, NSDC, Training Providers,
and Trainers;
H. Benchmarking Framework of similar rating & ranking frameworks in other countries (atleast 3-4)
I. Testing and validating the framework required as per current parameters and projected parameters impacting & incorporating potential education and training needs in the future to fill in the skills gap by the trainers, training providers & assessment agencies.
J. Execution of the framework and releasing ranking of Trainers, Training Providers and
Assessment Agencies basis the parameters identified during development of the framework and
executing the framework as a complete delivery cycle.
7.4 Commercial Proposal
Bidder/Proposer shall indicate the commercials for services it proposes to provide under the Contract/Agreement via this proposal.
All financials shall be inclusive of all taxes, duties, charges and levies of State or Central
Governments, as applicable on the date of signing the Agreement/Contract and subject to deduction
of all statutory deductions applicable, if any. The benefits realized by Bidder due to lower rates of
taxes, duties, charges and levies shall be passed on by Bidder to SSC NASSCOM/NASSCOM. In
case of upward revision to duties and taxes the Bidder will be responsible to incur the additional cost.
Bidder has to include all costs like Travel, Lodging & Boarding etc to be incurred during the
implementation; SSC NASSCOM/NASSCOM will not bear any additional costs on these thereafter.
Terms of payment indicated in the RFP shall be final and binding on the Bidder and no alternate
terms and conditions proposed in the Proposal shall be considered unless considered by SSC
NASSCOM/NASSCOM Project Board. The Bidder must also furnish separately in the Commercial
Proposal the recurring / revenue expenditure, if any.
7.5 Language of the proposal
Proposal prepared by the Bidder and all correspondence and documents relating to the Proposal exchanged by the Bidder shall be in English.
7.6 Proposal currencies
All financials shall be quoted in Indian Rupees (INR).
7.7 Period of validity of proposals
Proposals shall remain valid for Ninety (90) days after the date of Proposal submission prescribed
by SSC NASSCOM/NASSCOM, pursuant to the deadline clause unless revised by SSC
NASSCOM/NASSCOM. Any ‘Proposal’ valid for a shorter period may be rejected by SSC
NASSCOM/NASSCOM on the grounds that it is non-responsive. In exceptional circumstances, SSC
NASSCOM may solicit the Bidder’s consent to an extension of the period of validity. The request and
the responses thereto shall be made in writing. A Bidder granting the request will not be required nor
permitted to modify their ‘Proposal’.
7.8 Format, signing and submission of proposals
Bidder shall prepare the proposal as defined in the Clause 7.2 above. Each page of the proposal
must be initialed by the person authorized to sign the document and scan copy of the proposal must
be submitted strictly as per the timeline defined in clause 7.9.
7.9 Deadline for submission of proposals
Proposals must be received in inbox of the SSC NASSCOM/NASSCOM authorized representative
at the designated email id specified no later than 31st of December 2018.
7.10 Late Proposals
Any Proposal received by SSC NASSCOM after the deadline for submission of proposals, pursuant
to clause Deadline for the submission of proposals, will be rejected.
7.11 Modification and withdrawal of Proposals
Bidder may withdraw their ‘Proposal’ after submission, provided that written notice of the withdrawal is received by SSC NASSCOM/NASSCOM prior to the deadline prescribed for submission of Proposals.
Bidder’s withdrawal notice shall be prepared, marked, and mailed in accordance with the provisions of clause Deadline for Submission of Proposals. No Proposal may be modified subsequent to the deadline for submission of proposals.
No Proposal may be withdrawn in the interval between the deadline for submission of proposals and the expiration of the period of proposal validity specified by the Bidder on the Proposal Submission Form.
7.12 Payment Terms and Conditions
Agreement/ Contract(s) signed with the successful Bidder/Proposer/Consultant(s) will be a fixed price
contract. Any travel by consultants must be included within this contract limit and not separated out
for budgeting or invoicing;
In consideration of the Bidder/Proposer/Consultant satisfactorily completing all of its obligations under
this contract, the Bidder/Proposer/Consultant(s) shall be paid a firm price based on deliverables. No
increase in the total price would be considered unless it is resulting from any design changes,
modifications or interpretations of the specifications at the behest of written request by authorized
person from SSC NASSCOM/NASSCOM;
Payments shall be made within 30 days by SSC NASSCOM after submission of the invoice or claim
by the Bidder/Proposer/Consultant(s) and upon verification and certification by the concerned official
and if all the deliverables in place are approved in writing by SSC NASSCOM. SSC NASSCOM
representative or its nominated committee shall certify corresponding milestones agreed and
achieved;
Payments shall be made in Indian Rupees/ INR;
Amount payable to the Bidder/Proposer/Consultant as stated in the Contract/Agreement shall
remain non-negotiable and fixed during the tenure of the Contract/Agreement ;
It is proposed to enter into a post approval deliverables-based payment (after SSC NASSCOM
approval on final deliverables submitted) with the Bidder/Proposer/Consultant selected to conduct
this exercise.
8.0 PROPOSAL OPENING AND EVALUATION
SSC NASSCOM/NASSCOM has constituted a Proposal Evaluation Committee/ Research Project Board (SSC NASSCOM officials and Industry Partners) to evaluate the responses of the bidders to the RFP.
8.1 Presentation by Bidders & Opening of the Bid
Shortlisted Bidder’s would be required to make a presentation to the Proposal Evaluation Committee (as per the Evaluation criteria listed in 8.4)
8.2 Evaluation Process
Proposal Evaluation Committee (Committee) constituted by SSC NASSCOM/NASSCOM shall
evaluate the responses to the RFP and all supporting documents / documentary evidence. Inability
to submit requisite supporting documents / documentary evidence shall be rejected;
The decision of the Proposal Evaluation Committee in the evaluation of responses to the Proposal
/Expression of Interestw.r.t. RFP shall be final. No correspondence will be entertained outside the
process of negotiation/ discussion with the Committee;
Bidder/s need to comply with the short listing / pre-qualification criteria as defined in the RFP to qualify
for subsequent submission of proposal to the RFP for selection of the Bidder/Proposer/Consultant;
Each of the responses shall be evaluated to validate compliance of the Bidder/Proposer/Consultant according to the following criteria as per format and supporting documents mentioned against each clause;
8.3 Clarification of proposals
To assist in the examination, evaluation and comparison of Proposals, SSC NASSCOM/NASSCOM
may at its discretion, ask the Bidder for clarification of its Proposal.
SSC NASSCOM/NASSCOM will examine the Proposal to determine whether it is complete, whether
any computational errors have been made, whether the documents have been properly signed, and
whether the Proposal is generally in order;
Arithmetical errors will be rectified on the following basis: If there is a discrepancy between the unit
price and the total price that is obtained by multiplying the unit price and quantity, the unit price shall
prevail and the total price shall be corrected. If the Bidder does not accept the correction of errors, its
Proposal will be rejected;
Prior to the detailed evaluation, SSC NASSCOM/NASSCOM will determine the substantial
responsiveness of each Proposal to the Request for Proposals (RFP). For purposes of these
Clauses, a substantially responsive Proposal is one which conforms to all the terms and conditions
of the RFP without material deviations. SSC NASSCOM/NASSCOM’s determination of a Proposal’s
responsiveness is based on the contents of the Proposal itself without recourse to extrinsic evidence;
Proposal determined as not substantially responsive will be rejected by SSC NASSCOM/NASSCOM
and may not subsequently be made responsive by the Bidder by correction of the non-conformity;
8.4 Bid Evaluation and Selection Process
Overall evaluation of the bids will be done in three stages namely Pre-qualification, Technical and
Commercial evaluation based on Quality & Cost Based Selection (QCBS). Only at the end, the short-
listed bidders may be informed of the result and called for a presentation and the subsequent final selection.
The final awarding of the contract will be done based on a QCBS procedure.
8.4.1 Proposal submission guidelines
8.4.1.1 Technical Proposal
The Technical Proposal should be submitted as a softcopy and emailed to [email protected] (Tel: +91-9911264795)
8.4.1.2 Commercial Proposal
The Commercial Proposal should be signed by the authorized signatory and scan should be
submitted on an different email from the Technical proposal. Hardcopies are not permissible.
The Commercial Proposal must adhere to the following guidelines:
The bidders should submit the Commercial proposal as per the format in Form 6 in
Annexure-A;
A single, all-inclusive price quote;
GST would be additional and as per actual ;
Commercial Proposal must be received by the due date and addressed mentioned
in this RFP ;
8.4.2 Bid Evaluation
After the bidders submit their Technical and Commercial bids according to the instructions
provided in the sections below, the bids will be evaluated through a two-stage process as
described below:
a) Technical Evaluation (80% weightage ): Phase I qualifier
b) Commercial Evaluation (20% weightage ) : Phase II post shortlisting in Phase I
- Calculation of Final Score (Phase I + II Score)
8.4.2.1 Technical Evaluation
As the first step, the Technical bid will be evaluated based on the “Technical
Evaluation Methodology” provided in the subsequent section. Only those
Technical Proposals that qualify will be considered.
8.4.2.2 Commercial Evaluation
Commercial Proposals, only for shortlisted bidders who’s Technical Proposals
qualify will be considered. Commercial Proposals of the other bidders who were
not shortlisted will be rejected .
Of the Commercial proposals opened, the lowest “Project-Cost” will be designated
as “L1” and awarded a score of 100. For the other qualifying bidders, their
Commercial-Score will be calculated according to the formula: Commercial-Score
= (Project-Cost of “L1”) / (Project-Cost of Bidder)*100
8.4.2.3 Calculation of Final Score
The “Final-Score” of each qualifying bidder will be calculated as indicated below.
Final-Score = 0.8*(Technical-Score) + 0.2*(Commercial-Score)
Three/four Bidders in the top level w.r.t. Final-Score will be invited for a
presentation and an interview. Post that, the finalist will be called for the contract
negotiation. In case of a tie in the Final-Score, the bidder with the higher Technical-
Score post the presentation and the interview will be first invited for the contract
negotiation.
Evaluation Criteria for the Technical Proposal:
S. No.
Evaluation Criteria
Definition Point Score
1. Capability and
Technical ability
Understanding of the project and knowledge of issues relating to
the development of a framework for ranking of Trainers, Training
Providers and Assessment Agencies operating in IT-ITeS sector in
conjunction with IT-ITeS Sector Skills Council NASSCOM
15
2. Regional/Field
Presence
Span of spread of Operations, of the Organization across States/
Regions 10
3. Methodology of
Execution
Description of the project management methodology work plan
describing processes, key activities, approach to the research,
consultation, and development process, detailed work breakdown
structure, understanding of major deliverables and control
systems to be used to efficiently manage the project
25
4. Timelines for
Execution
Capacity to achieve milestones and complete the project
timelines as defined in the RFP 10
5.
Prior Experience of
having Worked in
the IT-ITeS Sector
Preference to be given for IT-ITeS sector work 10
6.
Experience on work
related to QP-NOS
for any SSC
Prior experience of developing any ranking framework wrt
training ecosystem for any Sector Skills
Council/NSDC/DGET/MSDE, etc
20
7.
Profile of the
Consultants/ Senior
people managing
the project at the
Regional or Zonal
level
Minimum 3 senior level person including the Head of
Department of which minimum one person should have the
relevant industry experience
10
TOTAL POINTS 100
The contract will be awarded to the Bidder/Proposer/Consultant based on the assessment of the
Proposal Evaluation Committee/Research Project Board of SSC NASSCOM. The decision of the
Evaluation Committee in the evaluation of proposals shall be final. No correspondence will be
entertained outside the process of negotiation / discussion with the Committee.
8.4.3 Proposed Timelines for selection process
Bidders may be invited for presentations and/or team interviews as part of the evaluation process.
Details will be provided at a later date. For the proposed timelines for the bid process refer table
1.3
9.0 AWARD OF CONTRACT
9.1 Criteria for award of contract
SSC NASSCOM/NASSCOM reserves the right to accept or reject any Proposal and to annul the
solicitation process and reject all Proposals at any time prior to award of contract, without thereby
incurring any liability to the affected Bidder or any obligation to inform the affected Bidder(s) of the
grounds for SSC NASSCOM/NASSCOM’s action prior to expiration of the period of proposal validity.
SSC NASSCOM/NASSCOM will award the contract to the qualified Bidder whose Proposal after
being evaluated is considered to be the most responsive to the needs of the organization and activity
concerned.
9.2 SSC NASSCOM’s right to vary requirements at time of award
SSC NASSCOM reserves the right at the time of award of contract to vary the quantity of services
and goods specified in the RFP without any change in price or other terms and conditions on
grounds of mutual consensus .
9.3 Signing of the contract
Within 2 days of receipt of the contract the successful Bidder shall sign and date the contract and
return it to the Purchaser.
SSC NASSCOM/NASSCOM reserves the right to:
Reject any or all proposals received;
Enter into negotiations with one or more applicant on any aspects of the proposal;
Accept any proposal in whole or in part;
Award or negotiate one or more consultancy agreements;
Verify any or all information provided in the proposal;
The selected Bidder/Proposer/Consultant will be notified in writing by SSC
NASSCOM/NASSCOM. As noted earlier in this document, this date is subject to change at the
sole discretion of SSC NASSCOM/NASSCOM. The signing of a Contract/Agreement between
SSC NASSCOM and the Bidder/Proposer/Consultant is subject to the approval of the SSC
NASSCOM’s Funding Partner.
9.4 Contract Finalization
The Contract/Agreement to be entered into between the selected vendor and SSC NASSCOM
/NASSCOM will be finalized with the Bidder/Proposer/Consultant by SSC NASSCOM and will contain
SSC NASSCOM/NASSCOM standard terms and conditions. If, in the opinion of SSC NASSCOM, it
appears that a contract will not be finalized with the selected Bidder/Proposer/Consultant within three
(3) days, negotiations with other Bidder/Proposer/Consultant submitting responsive proposals may
be undertaken.
9.5 Order of Precedence
SSC NASSCOM/NASSCOM being the major stakeholder, the assigned employee/s shall
manage proposals, funds, access monitoring & analytic information and generate reports and
maintain data on the following:
Manage Proposal details;
Fund approval;
Fund disbursement;
Compliance tracking and monitoring;
View scanned reports and documents;
Generate Reports;
Ad-hoc querying;
10 Disclaimer
The information provided herein in RFPs belongs solely to the SSC NASSCOM/NASSCOM. The
Project profile is an indication of the proposed work based on current information of the sector. There
could be some variation in the figures indicated and this should be taken as indicative figures. The
preparation of QP-NOS/OS and all related information requested for has to be as per the Industry
requirements and procedures laid down by National Skill Development Agency (NSDA) and National
Skill Development Corporation National Skill Development Corporation (NSDC).
The Bidder/Proposer/Consultant will have to abide by the changes made in this at any point in time
till clearance of these by National Skill Qualifications Committee (NSQC). This RFP is not an
agreement and is neither an offer nor invitation by India Post to the prospective Applicants or any other
person. The purpose of this RFP is to provide interested parties with information that may be useful to
them in the formulation of their Proposals pursuant to this RFP.
National Skill Development Corporation (NSDC) is no way related to these RFPs and/or corrigendum
(if any) .
All information in this RFP and/or corrigendum (if any) is provided "as is", with no guarantee of
completeness, accuracy, timeliness or of the results obtained from the use of this information, and
without warranty of any kind, express or implied, including, but not limited to warranties of performance,
merchantability and fitness for a particular purpose. In no event will any other stakeholder be liable
for any decision made or action taken in reliance on the information in this RFP and/or corrigendum (if
any) or for any consequential, special or similar damages.
11. Documents
The following set of documents needs to be submitted to qualify for the evaluation process. These
documents are:
Annexure A
Form 1: Covering letter with the Proposal in response to this RFP ;
Form 2: Relevant project experience;
Form 3: Resource profiles;
Form 4: Details of the responding organization;
Form 5: Approach, Methodology, and Work Plan;
Form 6: Commercial bid format;
The formats for each of the above documents are included below. Bidder/Proposer/Consultant need’s to
submit the all the above documents with the proposed solutions for the problem statements and scope of
work mentioned in this RFP.
ANNEXURE A
Form 1: Covering letter with the Proposal in response to RFP notice
(To be submitted on the Letterhead of the responding firm)
{Place}
{Date}
To
CEO,
SSC NASSCOM
NOIDA
Ref: RFP Notification no <xxxx> dated <dd/mm/yy>
Subject: Submission of proposal in response to the RFP for “Designing, developing and validating a
framework for rating & ranking of Trainers, Training Providers and Assessment Agencies operating in IT-
ITeS sector in conjunction with IT-ITeS Sector Skills Council NASSCOM international, national and regional
relevance”.
Dear Sir,
1. Having examined the RFP document, we, the undersigned, herewith submit our proposal in
response to your RFP dated <dd/mm/yy> for w.r.t. the subject concerned in full conformity with the
said RFP document.
2. We attach our technical response and our commercial quotation; the technical response as a
softcopy and the commercial response in a separate sealed cover as requested, both of which
together constitutes our proposal, in full conformity with the said RFP.
3. We undertake, if our proposal is accepted, to adhere to assign a team dedicated to the successful
completion of this project.
4. We have read the provisions of RFP and confirm that these are acceptable to us. We further declare
that additional conditions, variations, deviations, if any, found in our proposal shall not be given
effect to.
5. We undertake, if our proposal is accepted, to adhere to the scope of engagement or such a modified
plan as may subsequently be mutually agreed between us and SSC NASSCOM or its appointed
representatives.
6. We agree to unconditionally accept all the terms and conditions set out in the RFP document.
7. We affirm that the information contained in this proposal or any part thereof, including its exhibits,
schedules, and other documents and instruments delivered or to be delivered to through this
proposal is true, accurate, and complete.
8. This proposal includes all information necessary to ensure that the statements therein do not in
whole or in part mislead the SSC NASSCOM/NASSCOM as to any material fact. We agree that
SSC NASSCOM is not bound to accept the lowest or any bid response you may receive. We also
agree that you reserve the right in absolute sense to reject all or any of the products/ services
specified in the bid response without assigning any reason whatsoever.
It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company/
firm/organization and empowered to sign this document as well as such other documents, which
may be required in this connection.
Dated this Day of 2018
(Signature) (In the capacity of)
Duly authorized to sign the Bid Response for and on behalf of:
(Name and Address of Company) Seal/Stamp of bidder
Form 2: Relevant Project Experience
Part 1: Project Experience Summary
S No Name of the
Project/Engagement
Client name Duration(Period) Value
Part 2: Project Profile Template
For each of the projects cited above, provide a brief project profile using the format given below. The profile
for each project must be provided in less than 1 page.
SNo Item Details
1 Project title
2 Name of the Client
3 Name of the contact person from the client organization
who can act as a reference with contact details:
Name
Designation
Address
Phone Number
Mobile Number
Email ID
4 Duration (Start Date and End Date)
5 Current Status
6 Number of personnel deployed (Peak team size)
7 Value of the engagement
8 Narrative description of project: (Highlight the components
/ services involved in the project that are of similar nature to
the project for which this RFP is floated.
9 Description of actual services provided by the responding
firm within the project and their relevance to the envisaged
components / services involved in the project for which this
RFP is floated.
10 Description of the key areas where significant contributions
are made for the success of the project.
Form-3: Resource Profiles
Using the format provided below, please provide the summary information on the team you propose for the
project.
Resource Summary
S. No Proposed Role Number of
Resources
Area of Expertise Key
Responsibilities
Form 4: Details of responding organization Bidder/Proposer/Consultant
S. No. Particulars Details to be furnished
1. Details of responding Company
Name
Address
Telephone Fax
E-mail - Website
2. Information about responding Company
Status of Company (Public Ltd. / Pvt. Ltd etc.)
Details of Registration (Ref e.g. ROC Ref #) Date
Ref #
Details of GST Registration
Date
Ref #
2.1 Number of professionals /
technically qualified personnel
(on the rolls of the Company as
on Marc 1st, 2018) providing
technical consulting services
(excluding temporary staff)
2.2 Profit in last three(3) financial
Years (FY 15-16, 16-17, FY 17-
18) as revealed by Audited
Accounts/ certified balance
sheet
2.3 Turnover ( Rs Crores) from
Research, Standards,
Qualification Pack, NOS/OS
and Model Curriculum
Development etc
3. Company Profile (Operations in
India)
3.1 Average turnover from Indian
Operations from consulting
services in last 3 years w.r.t
research and working with
various SSCs and Government
Department towards definition
of Job Standards/Qualification
Pack, NOS/OS, Model
Curriculum, definition, future
technologies, impact and Skills
Requirement articulation
(Turnover in Rs Crores)
3.2 Full-time professional staff
engaged for various projects of
SSCs and Government
Department towards definition
of Job Standards/Qualification
Pack, NOS/OS, Model
Curriculum, definition, future
technologies, impact and Skills
Requirement articulation
( Number of Staff)
3.4 Extent of operations in India
(national spread) i.e. number of
offices in India (client specific /
project specific offices should
not be taken into account)
( Number of Offices in
different cities/towns and
their address)
4. Company Experience
4.1 Experience of working for
related projects
(Number of Projects and their
brief description*)
* Detailed project description to
be provided in form 2 for the
projects listed above. The
corresponding page number
where the project is described as
per Form-2 may be indicated
besides the brief description of
the project.
4.2 Experience of working for
related projects
(Number of Projects and their
brief description*)
* Detailed project description to
be provided in form 2 for the
projects listed above. The
corresponding page number
where the project is described as
per Form-2 may be indicated
besides the brief description of
the project.
4.3 Experience of working on
Technical Specifications similar
to deliverables articulated in
this RFP
(Number of Projects and their
brief description*)
* Detailed project description to
be provided in form 2 for the
projects listed above. The
corresponding page number
where the project is described as
per Form-2 may be indicated
besides the brief description of
the project.
5 Relevant Certifications
Provide a copy
* Detailed project description and the role to be provided in form 2 for the projects listed above.
The corresponding page number where the project is described as per Form-2 may be indicated
besides the brief description of the project.
Form 5: Approach, Methodology and Work Plan
1. Approach and Methodology
The Bidder/Proposer/Consultant’s firm needs to submit a step-by-step implementation methodology and
project plan, which depicts the firm’s approach to fulfill the scope of the work envisaged in the assignment.
This should, inter alia, cover the timelines for the various activities, clarity in meeting the objectives and
methodology, objectivity in plans, quality of resources proposed to be deployed during implementation, the
deliverables envisaged in various parts and the control and evaluation mechanism suggested.
Bidder/Proposer/Consultant firm must showcase any value addition, innovation, or technology
advancement/integration that it proposes and feels will help SSC NASSCOM to have both tangible and
intangible benefits from implementing the assignment.
2. Work Plan
In this section the responding Company should propose the main activities of the assignment, their content
and duration, phasing and interrelations including resource planning to be deployed and delivery dates.
The proposed work plan should be consistent with the approach and methodology, showing understanding
of the scope of services, deliverables as given in scope of work and ability to translate them into a feasible
working plan. The work plan should be consistent with the Work Schedule.
The responding form is to describe the work schedule for different tasks which the responding Company
plans to start and accomplish as part of the project, using the following format:
N° Activity Months
1 2 N
1
2
n
The work schedule should reflect how and by when the responding Company/ Bidder/Proposer/Consultant
is expected to complete the assignment for each of the components, as per the major deliverable in the
scope of work of the Vendor and the timelines of achieving the same as mentioned in the RFP.
Form 6: Commercial Bid format
(To be submitted by the bidder as per the format given below in a separate sealed cover)
S No Value in INR Taxes and
other
charges
Total value in INR
Total amount (in words):
Reference : Project Deliverables, Commercials and Timelines
S. No. Activity Indicative Timeline*
1 Secondary research and inception report including activity time schedule presented and validated with a detailed work plan One week
2
As-is assessment and consultation with key stakeholders operating in IT-ITeS stakeholders including (but not limited to) industry members, policy makers, regulators, NSDC, Training Providers, and Trainers;
Four weeks 3 Development of the framework to rate and rank Trainers operating in IT-ITeS sector
5 Development of the framework to rate and rank Training Providers operating in IT-ITeS sector
6 Development of the framework to rate and rank Assessment Agency affiliated to SSC NASSCOM operating in IT-ITeS sector
7
Testing of the framework by releasing as is ranking of Trainers, Training Providers and
Assessment Agencies basis the parameters identified during development of the
framework.
Two weeks 8 Sign-off on final deliverables by SSC NASSCOM leadership
Dated this [date / month / year]
Authorized Signatory (in full and initials):
Name and title of signatory:
Duly authorized to sign this Proposal for and on behalf of [Name of Vendors]
Name of Firm:
Address:
***
