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STATE BANK OF INDIA CORPORATE CENTRE STATE BANK BHAVAN
MADAME CAMA ROAD, MUMBAI- 400 021
REQUEST FOR PROPOSAL (RFP)
Request for proposal from Air Travel Agencies to provide Self
Booking portal services for online booking of Air Tickets (Domestic
& International) for the officials of the Bank across
India
RFP No: LD/2020-21/ 2 Dated 05/09/2020
Address for communication: Chief Liaison Officer State Bank of
India Corporate Centre State Bank Bhavan Liaison Department
Mezzanine Floor, Madame Cama Road, Mumbai- 400 021 Phone No: 022-
22740050 Email Id: [email protected] Fax No 022-22740060
mailto:[email protected]
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SCHEDULE OF BIDS
1 Date of commencement of Bidding Process (Posting of RFP
Document on Web Site / Publication of Tender)
Date: 05/09/2020 Saturday Time:1000 hrs
2 Pre-Bid Meeting (Virtual) Date: 14/09/2020 Monday Time:1200
hrs 3 Last Date and Time for Bid
Submission Date: 25/09/2020 Friday Time:1700 hrs
4 Date and Time of Technical Bid Opening (Virtual)
Date: 28/09/2020 Monday Time:1200 hrs
5 Presentation of Product of successful bidders in Technical
Bid
Date: 30/09/2020, 01/10/2020 and 03/10/2020 (From 1100 hrs
onwards on all three days)
6 Date of Commercial Bid Opening (Virtual)
Date: 07/10/2020 Wednesday Time:1100 hrs
7 Venue of opening of all Bids & Pre Bid meeting
10th Floor Conference Hall, SBI Bhavan, Corporate Centre,
Mumbai
8 Contact Official of the Bank Name: Mr. Jogesh Raval Chief
Liaison Officer Contact Number: 022-22740050 Fax: 022-22740060
Email: [email protected]
9 Address for communication (Bank).
State Bank of India Corporate Centre, State Bank Bhavan, Liaison
Department, Mezzanine Floor, Madame Cama Road, Mumbai – 400 021
Link for virtual bid meeting will be shared by e-mail. Please
write on [email protected] to join the meeting.
mailto:[email protected]
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1. Overview: 1.1 The State Bank of India (SBI or the Bank) is
India’s largest Bank with a network of over
21000 branches spread across India. The Bank has its Corporate
Centre at State Bank Bhavan, Madame Cama Road, Nariman Point,
Mumbai- 400 021. The Bank is also having its various other offices
at Mumbai and other places. There are approximately 1,05,800
officials working in the Bank in its Branches/ offices across
India.
2. Purpose: 2.1 The State Bank of India proposes to avail the
services of reputed qualified and experienced
Air Travel agencies who can provide the service of booking of
Air Tickets (Domestic & International) for its officials,
posted across India through a secured online Self Booking portal
Self Booking portal in accordance with the details prescribed in
this RFP.
2.2 The purpose of the Bank behind this RFP is to seek a
detailed technical and commercial proposal for services of the Air
Travel agencies for booking of Air tickets (Domestic &
International) online for officials of the SBI across India.
3. Invitation:
3.1 The bidders desirous to provide the above services to SBI as
per the terms and condition in the RFP are invited to submit their
technical and commercial proposal as stated in this RFP. The
criteria and the actual process of evaluation of the responses to
this RFP and subsequent selection of the successful bidder will be
as mentioned in this RFP and any modification or changes to their
terms and conditions mentioned in this RFP will be entirely at
discretion of the Bank. This RFP seeks proposal from Bidders who
have the necessary qualifications, experience, capability and
expertise to provide services of online booking of air tickets for
Bank officials adhering to the Bank’s requirement outlined in this
RFP.
3.2 This RFP is not an offer by the Bank but an invitation to
receive responses from the eligible bidders. No contractual
obligation whatsoever shall arise from the RFP process unless and
until a formal contract is signed and executed by the Bank with the
selected Bidder.
4. RFP Terminology:
Definitions: Throughout this RFP, unless inconsistent with the
subject matter or context, the following words or phrases have the
meaning respectively mentioned against such words/ phrases.
4.1 Online Booking- Booking of Air Tickets (Domestic &
International) through dedicated Self Booking portal of service
provider made available to officers of Bank through Banks Intranet/
Mobile Application/ over telephone.
4.2 Bidder- an eligible entity/ firm submitting a proposal/ bid
in response to this RFP.
4.3 Bank or SBI- Reference to “the Bank”, “Bank” or “SBI” shall
mean the State Bank of India through its Corporate Centre at State
Bank Bhavan, Madame Cama Road, Nariman Point, Mumbai.
4.4 Proposal/ Bid- Bidder’s written reply or submission in
response to this RFP.
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4.5 RFP-The Request For Proposal (this document) in its
entirety, inclusive of any addenda that may be issued by the
Bank.
4.6 Services- “Services” means all services, scope of work and
deliverables to be provided by the successful Bidder (s) as per
this RFP.
5. Eligibility Criteria:
5.1In addition to the eligibility conditions mentioned in other
clauses of this RFP, the bidder has to fulfill the eligibility
criteria as mentioned in Schedule- I. The bidders have to certify
along with supporting documents that they fulfill all the
eligibility criteria.
6. Scope of Work/ service:
6.1 The scope of work/ service expected from the selected bidder
(service provider) is to provide the following services to the
officials of SBI across India on real time basis air tickets
booking on SBT (Self Booking Portal) for domestic/ international
flights at their desktop, laptop, Mobile application & over
telephone with the following features:
Should be able to provide dedicated server in physical form to
the Bank for booking of airlines tickets.
Should be able to provide 24 hours dedicated helpline/ helpdesk/
call centers for queries / booking / cancellation request for SBI
officials.
Should be able to book multi sector bookings in domestic and
international sectors through ONLINE Self Booking portal, however,
the service provider should also be able to book OFFLINE tickets in
certain circumstances, if the Bank so requires.
Should be able to see all flights availability seats, cost and
timing, more particularly with SBI Corporate fares.
Should be able to suggest, recommend the lowest fare within the
desire time +/ - 2 hours before booking of the tickets.
Should be able to centralize and streamline the entire process
of travel, approval, booking, billing settlement/ statement, MIS
reports & expenses. All reports should be available online.
Should be able to do booking at preferred rates with corporate
deal code so that the Bank gets the advantage of corporate deal
rates. Corporate deal code will be provided by the Bank and that is
to be exclusively used for SBI official’s air tickets booking only
and not otherwise.
Should be able to enforce the corporate travel policies and
offering a wider choice while ensuring bookings at the lowest
rates.
Should be able to provide admin rights on the Self-Booking
ticketing to the designated Bank officer of the concerned cost
centers / sub cost centers to download the MIS and all reports,
add, delete and make changes in data base of the Bank
Officials.
Do real time monitoring off all travel management activity along
with logs of booking and audit trail.
Any time anywhere access by internet, intranet of the Bank and
on mobile apps. Eliminate delays, sanction and unnecessary paper
work should be able to implement/
introduce cost cutting measures, across the enterprise in the
least amount of time.
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In built arrangements in the software to customize the travel
policy of the Bank and subsequent changes in it from time to
time.
The entire arrangement should be real time and the view to the
airline option should display corporate fares and availability of
seats etc.
The Self-Booking portal should be able to display all flights,
availability of seats, fares in all RBDs, cost and time, able to
suggest / recommend the lowest fares within the desired time of +/-
2 hours. If the lowest price option is not chosen the Self-Booking
ticketing portal should be able to track missed savings real
time.
Software should have the capacity to create 50 to 60 cost
centers / sub-cost centers for PAN India booking, billing and
payments. These cost centers are region based.
Review of the application software will be conducted by Bank’s
IS Department, GITC, Corporate Centre for Information security
purpose.
The major scope of review is: 1) Secure network Architecture
review. 2) Application security review. 3) Configuration review. 4)
Process Review. 5) Source code review. 6) API Review. 7) Compliance
review.
If required, access to the software (Self Booking portal/ site)
should be made available to employees through Bank’s HRMS Self
Booking portal. Should be able to interface with Bank’s HRMS system
on SAP.
Should be on CTA (Central Travel Account) platform and able to
interface with SBI Cards/ Online payment and other online modes of
payment for personal bookings.
Should be able to incorporate the benefits of the Corporate Deal
entered by the Bank with the airlines by using the allotted promo
codes.
Should be able to assist the employees for VISA requirement on
call and personally if required.
A dedicated team of accounts department required to take care of
the submission of the invoices / bills and reconciliation of
account. All the bills to be submitted every week to the all cost
centers. Pending payment if any, after reconciliation will be made
within 15-30 days of bill submission.
6.2 The Service provider should have the facility to ensure the
fares displayed in the Self-Booking ticketing portal are correct
and accurate. Such fares should be at the lowest selling rate of
tickets available as per the applicable rules/ guidelines of the
respective airline companies. Bank will be making regular and
random verification fares displayed in the Self-Booking ticketing
and contravention if any will be viewed seriously and the Bank will
be entitled to initiate appropriate legal actions, in addition to
termination of the agreement, Bank will recover extra fares so
charged.
6.3 In respect of the officials of the Bank who are not able to
make use of the online facility or the online facility is not
accessible for any reasons, the service provider should be able to
book the tickets based on the telephonic request of the officials,
after ensuring the authenticity of such telephonic request/s.
Special care to be taken that corporate fares are always available
on the Self-Booking portal.
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6.4 The selected bidder will not have any monopoly for booking
tickets for the Bank of its officials. The Bank will be entitled to
avail the same or similar services from any other service
provider(s).
6.5 The Bank will be entitled to engage more than one service
provider based on the exercise herein.
6.6 MIS and Monitoring- The Self-Booking ticketing portal should
provide real time monitoring all travel management activity in a
single window so that the admin person is aware of all bookings,
cancellation/ charges for their circle and a super user will be
monitoring enterprise vide travel activity through a single
dashboard. Various MIS reports with details of booking date, online
approval date, ticketing date invoice date reports with details of
fare break up, sectors, approvers, cost centers, cost codes etc.
should be available in real time, cancellation and credit note
should be available in real time & can be viewed by the user
and the admin team. MIS reports should highlight deviations in all
workflows. The Self -Booking portal should maintain the employee
data in a secure environment and the data exchange should be in
electronically form managed by directly communicating with Banks
HRMS system. The data exchange should be in encrypted format and at
no time should the data be exchanged or shared with outside entity.
Bank will provide Data Dump extracted from Banks HRMS system
through secured encrypted format.
7 Disclaimer:
7.1 The information contained in this Request for Proposal (RFP)
document of information provided subsequently to Bidder(s) or
applicants whether verbally or in documentary form/ email by or on
behalf of Sate Bank of India (Bank), is subject to the terms and
conditions set out in this RFP document and all other terms and
conditions subject to which such information is provided.
7.2 This RFP is neither an agreement nor an offer and is only an
invitation by the Bank to the interested parties for submission of
bids. The purpose of this RFP is to provide the Bidder(s) with
information to assist the formulation of their proposals. This RFP
does not claim to contain all the information each Bidder may
require. Each Bidder should conduct its own investigations and
analysis and should check the accuracy, reliability and
completeness of the information in this RFP and where necessary
obtain independent advices/ clarifications. The Bank may in its
absolute discretion but without being under any obligation to do
so, update, amend or supplement the information in this RFP. No
contractual obligation whatsoever shall arise from the RFP process
until a formal contract is signed and executed by duly authorized
officers of the Bank with the selected Bidder.
7.3 The Bank, its employees and advisors make no representation
or warranty and shall have no liability to any person, including
any applicant or bidder under any law, statute, rules or
regulations or tort, principles of restitution or unjust enrichment
or otherwise for any loss, damages cost or expense which may arise
from or be incurred or suffered on account of anything contained in
this RFP or otherwise, including the accuracy, adequacy,
correctness, completeness or reliability of the RFP and any
assessment, assumption, statement or information contained therein
or deemed to form part of this RFP or arising in any way for
participation in this Bid Stage.
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7.4 The Bank also accepts no liability of any nature whether
resulting from negligence or otherwise, howsoever caused arising
from reliance of any Bidder upon the statements contained in this
RFP.
7.5 The issue of this RFP does not imply that the Bank is bound
to select a Bidder for the service and the Bank reserves the right
to reject or any of the Bidders or Bids without assigning any
reason whatsoever.
7.6 Selection of Bidders as per RFP shall not give any and
vested right on the service provide for any minimum ticket booking
through such service provider. There is no assured minimum sum of
air tickets business volume. Just as a reference, the total volume
of the tickets booked for last financial year is approx. Rs.80.00
Crore which consist 80% on domestic and 20% on international
tickets. The Bank reserves the right to avail the service from any
of the selected bidders or any other service provider, empaneled or
not with the Bank. The Bank also reserves the right to issue
separate RFP for similar services with separate or similar terms
and conditions. There is no assured minimum guarantee for business
volumes to any of selected agency.
7.7 The Bidder shall bear all its costs associated with or
relating to the preparation and submission of its bid including but
not limited to preparation, copying, postage, delivery fees,
expenses associated with any demonstrations or presentations which
may be required by the Bank or any other costs incurred in
connection with or relating to its bid. All such costs and expenses
will remain with the bidder and the Bank shall not be liable in any
manner whatsoever for the same or for any other costs or other
expenses incurred by a bidder in preparation or submission of the
bid, regardless of the conduct or outcome of the bidding
process.
8. Earnest Money Deposit (E M D):
8.1 The Bidder should submit an EMD of Rs.5,00,000/- (Rupees
Five Lacs only) as Bid Security in the form of Demand Draft in
favour of State Bank of India payable at Mumbai. The EMD may be
forfeited in the event of withdrawal of bid during the period of
bid validity or if successful bidder fails to sign the contract in
accordance with the terms & conditions and other requirements
specified in RFP or any act of bidder not in line with contract
obligations. As per Govt. guidelines registered MSMEs will be
exempted from EMD requirement, as applicable.
8.2 EMD (Demand Draft) should be kept in the envelope containing
technical Bid. Any bid not accompanied with the requisite EMD shall
be treated as non-responsive and is liable to be rejected.
8.3 The EMD of the unsuccessful bidders will be returned within
3 weeks’ time from opening of financial bids.
8.4 Successful Bidder’s EMD will be returned upon the Bidder
signing the contract and
submitting the required Performance Bank Guarantee from
scheduled Commercial Banks within 30 days of signing of the
agreement.
8.5 If guarantee is invoked for any reason, the concerned bidder
will be debarred from further participation in future RFPs floated
by the Bank, as per sole discretion of the Bank.
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9.0 Performance Bank Guarantee (B G):
The selected bidder would be required to submit a Performance
Bank Guarantee to the Bank for an amount equivalent to EMD within
30 days of agreement. The Bank agreement will be valid for period
of 36 months subject to review of every six months and such other
extended period as the Bank may decide for due performance of the
project obligations.
The Bank Guarantee should be issued by any Scheduled Commercial
Bank in a format made available or approved by the Bank.
The Performance Bank Guarantee is required to protect the
interest of Bank against the risk of non-performance of the
successful bidder in respect of successful completion of the
contract which may warrant the invoking of Bank Guarantee (BG),
also if any act of the agency results in imposition of Liquidated
Damages then the Bank reserves the right to invoke the submitted
Performance Bank Guarantee.
10.0 Cost of Bidding Document:
10.1 The Bidder shall bear all costs associated with the
preparation and submission of its bid including cost of
presentations etc. Bank will not be responsible or liable for these
costs, regardless of the conduct of the bidding process.
10.1.2 The Bidder is expected to examine all instructions,
statements, terms and specifications in the bidding document.
Failure to furnish all information required by the bidding
documents or submission of bid not responsive to the bidding
documents in every respect will be at the Bidder’s risk and may
result in rejection of its bid. While SBI has made considerable
effort
to ensure that accurate information is contained in this RFP and
is supplied solely as guidelines for Bidders. Furthermore, during
the RFP process, SBI has disclosed or will disclose in the RFP and
corrigendum/ addenda, available information relevant to the scope
of work to the extent, detail and accuracy allowed by prevailing
circumstances. Nothing in this RFP or any addenda is intended to
relieve Bidders from forming their own opinions and conclusions in
respect of the matters addresses in this RFP or any addenda.
11.0 Clarifications & Amendments:
11.1 If deemed necessary the Bank may seek clarifications or any
aspect from the bidder. However, that would not entitle the bidder
to change or cause any change in the substances of the bid already
submitted or the price quoted. The bidder may be asked to give
presentation for the purpose of clarification of the bid.
11.2 The bidder requiring any clarification of the bidding
documents should submit written queries on or before the Pre-bid
meeting specified in the bid dates at the beginning of the RFP.
11.3 At any time prior to the deadline for submission of bids,
SBI may modify the bidding documents by amendment.
11.4 Any clarification issued by SBI will be in the form of an
addendum/ corrigendum and will be available in SBI’s website
(www.sbi.co.in or www.statebankofindia.com). The amendment will be
binding on all bidders. SBI, at its discretion may extend the
deadline for submission of bids in order to allow prospective
bidders a reasonable time to take the
http://www.sbi.co.in/http://www.statebankofindia.com/
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amendment into account. SBI also reserve its right to cancel
this RFP if it deems so at any stage.
12.0 Bidding Process:
12.1 The bids shall be submitted in two sealed envelopes, one
containing Technical Bid and other Commercial Bid, both to be
submitted together in one envelope. All details with the relevant
information/ documents/ acceptance of all terms and conditions
strictly as described in this RFP will have to be submitted. In the
first stage, only Technical Bid will be opened and evaluated.
Bidders satisfying eligibility criteria and agree to comply with
all terms and conditions specified in this document will be
evaluated for technical specifications. Those bids that have
qualified for Technical Bid evaluations shall be considered for
commercial bid opening and further process.
13.0 Preparation and submission of Bids:
13.1 Bid shall be submitted in separate sealed envelopes, duly
super scribed as below:
a) Part I – Technical Bid for empanelment of Air Travel Agencies
for online booking of Air Ticket for the officials of SBI across
India.
b) Part II- Price/ Commercial/ Financial Bid for empanelment of
Air Travel Agencies for online booking of Air Tickets for officials
of SBI across India. (Price/ Commercial/ Financial Bid should
contain only price bid.)
13.2 Part I- Technical Bid shall contain the following
a) Bid Covering Letter – Part I / F-I b) Bid Submission- Part I/
F- II c) Agency’s general details, information as per Format – Part
I/ F- III d) Letter of Authority Part I/ F-IV. e) Documents
relating to agencies eligibility criteria- Part I/ F-V f)
Compliance statement Part I/ F-VI g) Self-attested true copies of
the supporting documents in respect of the above, wherever
applicable as per the RFP. h) Duly countersigned Schedule- 1
confirming the eligibility criteria. i) EMD of Rs.5.00 Lakhs only
by way of Bank Draft/ Pay Order/ Banker’s cheque from Scheduled
Commercial Bank payable at Mumbai. 13.3 Part II- Price Bid:
Part II- The price bid/ commercial quote shall contain service
charges to be levied for each ticket for both domestic and
international sector along with the percent of discount offered per
ticket to the Bank on account of passing of the discount received
from Airlines. Price bid strictly as per the stipulated format duly
filled, signed and stamped on each page may be submitted in a
separate sealed envelope super scribing as above and written
therein “Price- Bid- Do not open”. Any correction in the bid should
be duly authenticated under full signature and seal of the
agencies/ companies authorized signatory. The cover containing
technical bid and price bid should be put in another sealed cover,
super scribed “RFP for empanelment of travel agencies for providing
services for online booking of Air Ticket”. Each page of bid
documents needs to be stamped with office seal and full signatures
of authorised signatory.
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Conditional Price Bid will not be accepted.
13.4 Revealing of Prices:
The rates and / or prices in any form or for any reasons should
not be disclosed in the technical or other parts of the bid except
in the commercial bid, failure to do so will make the bid liable to
be rejected. Before opening of commercial bid, if price revision is
envisaged by the Bank, revised commercial bid may be required to be
submitted in a separate sealed envelope.
13.5 Pre Bid Meeting:
SBI may at its sole discretion, organize online pre-bid meeting,
to resolve any queries, bidder may have. If any intending bidder
wish to join the pre-bid meeting may ask the link through e mail on
[email protected] well in advance to the scheduled pre-bid
meeting date. Any further information will be provided to all
bidders on SBI website as corrigendum or through e-mails to those
who attend the pre-bid meeting. The date of pre-bid meeting is as
mentioned in the Bid Dates at the beginning of this document. Any
change in the date of pre-bid meeting will be posted on the SBI
website.
13.6 Validity of Bids:
Bid shall remain valid for 180 days from the last date for
submission of bids mentioned at the clause Bid dates. A bid valid
for shorter period is liable to be rejected. The bidder may require
to give consent for the extension of the period of validity of the
bid beyond initial 180 days, if so desired by the Bank in writing
or by fax. Refusal to grant such consent would result in rejection
of bid without forfeiture of the EMD. However, any extension of
validity of bids will not entitle the bidder to revise/ modify the
bid document.
13.7 Bid Integrity:
Willful misrepresentation of any fact within the Bid will lead
to the cancellation of the contract without prejudice to other
actions that Bank may take. All the submission, including any
accompanying documents, will become property of SBI. The Bidder
shall be deemed to license and grant all rights to SBI to reproduce
the whole or any portion of their solution for the purpose of
evaluation, to disclose the contents of submission to other bidders
and to disclose and/ or use the contents of submission as the basis
for RFP process.
13.8 Format & Signing of Bid:
13.8.1 The bidder should prepare and submit the bid document
strictly as per the requirements mentioned in this RFP.
13.8.2 All pages of the Bid document should be serially numbered
and shall be signed by the authorized person (s) only. The
person(s) signing the bid shall sign all pages of the bid and
rubber stamp should be affixed on each page except for an
un-amended printed literature. The bidder should submit a copy of
board resolution or power of attorney or any other sufficient
documentary proof showing that the signatory has been duly
authorized to sign the bid document.
13.8.3 Any interlineations, erasures or overwriting shall be
valid only if the person(s) signing the bid counter sign(s)
them.
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13.8.4 Bid should be typed and submitted on A4 size paper font
‘Time New Roman’ font
Size- 12, spirally bound securely and in serial order. Bidders
responding to this RFP shall submit covering letter included with
the bid and compliance certification statement required for
submission of a proposal.
13.9 Last date of receipt of Bids:
The Bid documents should be submitted to Chief Liaison Officer,
Liaison Department, State Bank of India, Corporate Centre, Mumbai
on or before the last date and time mentioned in the Bid dates at
the beginning of this RFP.
In the event of the target date for the receipt of bids being
declared as holiday for the Bank, the bids will be received till
the target time on the next working day. The Bank may at its
discretion extend the bid submission date. In such case, the
modified target date and time will be notified on the web site of
the Bank.
13.10 Bid Currency:
Price shall be expressed in Indian National Rupees only.
13.11 Late Submission of Bids:
Any bid received by the Bank after target date and time
prescribed date and time at Bid dates may be rejected and/ or
returned unopened to the bidder. Bidders are advised to ensure that
the submission of bids are made well within the time specified for
the same as any delay will be at the risk and responsibility of the
person(s) who make such delayed submission.
13.12 Modification and withdrawal of Bids:
No Bid may be withdrawn in the interval between the deadline for
submission of bids and the expiration of period of bid
validity.
14 Opening and evaluation of Bids:
14.1 Opening of Technical Bid
All the bids will be opened at the date, time and locations
mentioned under the clause Bid dates or any subsequent date and
time advised by the Bank. If any bidder wish to join the opening of
technical bid meeting, may ask the link through e mail on
[email protected] well in advance to the scheduled date for
opening of technical bid. Bids will be opened even in the absence
of representatives of Bidders as scheduled.
14.2 Evaluation Process:
14.2.1 Preliminary Examination
The bids will be examined by the Bank to determine whether they
are complete and whether required bid EMD has been furnished. A bid
determined as not substantially responsive will be rejected. The
Bank may at its discretion waive any minor nonconformity or
irregularity in a bid which does not constitute a material
deviation. Bids will first be examined to check on their
eligibility. Technical bids will be preliminary examined as per the
documents, RFP and eligibility mentioned in Schedule -I.
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After opening of the technical bids and preliminary
examinations, qualified bidders will be asked to make presentation
of the product/ services offered by them. The suitability,
acceptability, eligibility and features of the product/ services of
each bidder will be evaluated based on the presentation and bid
documents as per the broad criteria mentioned in Annexure “A” and
the marks will be awarded to each sub-categories mentioned
therein.
Any effort on the part of bidder to influence bid evaluation
process or award of contract may result in the rejection of the
bid.
14.2.2 Technical Evaluation Process:
Detailed technical evaluation will include scrutiny of minimum
eligibility criteria (as mentioned in Schedule I and Clause 6
above) and technical information submitted as per Technical Bid
Documents and responsiveness to the RFP including presentation to
the Bank as specified. Bidders satisfying eligibility criteria and
agree to comply with all terms and conditions, specified in this
document may be invited for technical presentation to display their
capabilities, approach and methodology.
Criteria, Sub-criteria and point system for technical evaluation
to be followed as based on the RFP response and the presentation
made by the bidder to satisfy the requirement under Schedule -I and
clause 6 above. The main categories for such evaluation is as
indicated in Annexure A and the Bank will have the right to add/
amend/ modify the criteria mentioned in the said Annexure.
Only those bids meeting the eligibility criteria and having
complied with the requirements of bid submission and also having
obtained a minimum eligibility marks as mentioned in the
sub-categories of Annexure A and scored aggregate 60% marks in the
technical evaluation as above shall only be considered as qualified
for financial bid opening & evaluation.
14.2.3 Financial Evaluation:
The Financial Bid will be opened only for those bidders who have
obtained a minimum score of 60% in the technical evaluation. The
format for quoting financial bid is set out in Part II. The
financial bid evaluation will be done on the basis of the following
parameters:
The bidder has to quote the service charges and percentage of
discount offered for booking of each ticket per person in domestic
and international sector(s):
i) The above quoted service charge will be applicable for each
transaction of booking, cancellation or rescheduling of ticket.
Please note that Bank will pay the cancellation charges if levied
by the airlines as Bank’s is enjoying the NIL cancellation charges
from almost all airlines in its Corporate Deal.
ii) The service tax/ GST, if any applicable to the service
charges as per the prevailing statutory provisions will be paid by
the Bank. No other taxes or charges will be borne by the Bank.
iii) The bidders have to quote the percentage of discounts (b)
that will be offered to the bank on each valid booking of
tickets.
iv) The ranking of the Financial bid will be as per the formula
(a-70b). v) For the purpose of calculation and ranking of Combined
Techno- Financial
Evaluation, any value of 0 (zero) or a negative number as per
the above formula, will be converted into a notional positive
figure.
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vi) The ranking arrived as above will be considered as Financial
Bid value for Compared Techno Financial Evaluation as mentioned in
clause 13.3.
14.3 Combined Techno Financial Evaluation:
i. Bids will be evaluated as per combined Quality cum Cost Based
system. The Technical bids will be allotted weightage of 60% while
financial Bids will be allotted weightage of 40%.
ii. A combined score “Score (S) will be arrived at after
considering the nominal financial quote and the marks obtained in
technical evaluation while relative weights of 40% for Financial
Bid and 60% for Technical bid according to the following
formula:
Tech Score of A Lowest Financial Bid
Combined Score of A = 60 X {------------------------------} + 40
{-----------------------}
Highest Tech Score Financial Bid of A
The bidder obtaining the highest total combined score in
evaluation of technical and financial as per aforesaid evaluation
will be ranked H- 1 followed by proposal securing lesser marks as
H-2, H-3 etc. Bidder securing highest combined marks and ranked H-1
shall be recommended for award of contract. Bank will follow the
internal procedure for necessary approvals and thereafter proceed
with notification of award of contract.
Sl
No
Bidder Technical Evaluation Marks
Nominal Financial Bid
Weighted Technical Score
Weighted Financial Score
Score ‘S’
out of 100
(t) (f) =(t)/ t highest* 60
=f lowest/ f*40
1 A 90 60 90/90*60=60 50/60* 40=33.33 93.33
2 B 80 70 80/90*60=53.33 50/70*40=28.57 81.90
3 C 70 50 70/90*60=46.67 50/50*40=40 86.67
In the above example ‘A’ with the highest score becomes
successful bidder (L-1) and ‘C’ will be L- 2.
Evaluation of bid will be done by the Bank. Above example is
given for reference only. Bidders have to quote only service
charges and discount offered (%) per ticket.
15 Award & Signing of Contract:
15.1 Bank will empanel two agencies based on the quotes received
from the bidders, provided L-2 matches the rates with L-1. If L-2
bidder does not match the rates with L-1, Bank reserves the right
to transfer the offer to the L-3, L-4 etc. The selected bidder
other than L-1 should give letter for agreeing L-1 rates within 24
hours. (In case L-1 back out, the EMD of L-I bidder will be
forfeited and Bank may offer to the next lowest eligible agency in
succession or to reinitiate the exercise as per the discretion of
the Bank).
15.2 Bank will empanel two agencies and the Self -Booking
portals of all empaneled agencies will be made available to the
Bank’s officials across India.
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14
15.3 The Bank reserves the right to empanel more than two
agencies, if it is found to be appropriate.
15.4 The Bank reserves the rights to engage an agency to cater
to a particular geographical region.
15.5 SBI will notify successful bidders in writing that its bid
has been accepted. The selected bidder has to return the duplicate
copy of this letter to the Bank within 2 working days duly
accepted, stamped and signed by authorized signatory in token of
acceptance.
15.6 The successful bidder shall be required to enter into a
contract agreement as per format approved by the Bank, within 15
days of the award of the tender or within such extended period as
may be decided by the Bank along with the letter of acceptance and
other terms and conditions as may be determined by the Bank to be
necessary for the due performance of the work in accordance with
the Bid and acceptance thereof.
16. Subcontracting:
16.1 No subcontracting will be permitted. Based on the scope of
this RFP, subcontracting is explicitly prohibited.
17. Inspection, Quality Control & Audit:
17.1 The Bank may, at its discretion, get the office and
services of the selected bidder(s) inspected by the officers of the
Bank.
18. Conflict of Interest:
18.1 The bidder shall not have a conflict of interest (the
“Conflict of Interest”) that affects the
Bidding Process. Any bidder found to have a Conflict of Interest
shall be disqualified. In the event of disqualification wherein the
bidder is responsible for any suppression of material facts, the
Bank shall be entitled to forfeit and appropriate the Bid amount,
as a genuine estimated loss and damage likely to be suffered and
incurred by the Bank and not by way of penalty for, inter alia, the
time, cost and effort of the Bank, including consideration of such
Bidder’s proposal (the ‘Damages’). Without prejudice to any other
right or remedy that may
be available to the Bank under the Bidding Documents and / or
the Concession Agreement or otherwise. Without limiting the
generality of the above, a Bidder shall be deemed to have a
Conflict of Interest affecting the Bidding Process, if:
(a) the Bidder , its Member or Associate (or any constituent
thereof) and any other Bidder, its Member or any Associate thereof
(or any constituent thereof) have common controlling shareholders
or other ownership interest; providing that this disqualification
shall not apply in cases where the direct or indirect shareholding
of a Bidder, its Member or an Associate thereof (or any shareholder
thereof having a shareholding of more than 5% (five percent) of the
paid up and subscribed share capital of such Bidder, Member or
Associate, as the case may be) in the other Bidder, its Member or
Associate, has less than 5% (five percent) of subscribed and paid
up equity share capital thereof: provided further that this
disqualification shall not apply to any ownership by a Bank,
insurance company, pension fund or a public financial institution
referred to in Section 2 Clause 72 of the Companies Act, 2013. For
the purposes of this Clause, indirect shareholding held through one
or more intermediate persons shall be computed as follows:
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15
(i) where any intermediary is controlled by a person through
management control or otherwise, the entire shareholding held by
such controlled intermediary in any other person (the ”Subject
Person”)shall be taken into account for computing the shareholding
of such
controlling person in the Subject Person; and
(ii) subject always to sub-clause (i) above, where a person does
not exercise control over an intermediary, which has shareholding
in the Subject Person, the computation of indirect shareholding of
such person in the Subject Person shall be undertaken on a
proportionate basis; provided, however, that no such shareholding
shall be reckoned under this sub-clause if the shareholding of such
person in the intermediary is less that 26% of the subscribed and
paid up equity shareholding of such intermediary; or
b) a constituent of such Bidder is also a constituent of another
Bidder: or
c) such Bidder, its Member or any Associate thereof receives or
has received any direct or indirect subsidy, grant, concessional
loan or subordinated debt from any other Bidder, its Member or
Associate, or has provided any such subsidy, grant, concessional
loan or subordinated debt to any other Bidder, its Member or any
Associate thereof: or
d) Such Bidder has the same legal representative for purposes of
this Bid as any other Bidder; or
e) such Bidder, or any Associate thereof, has a relationship
with another Bidder, or any Associate thereof, directly or through
common third party/ parties, that puts either or both of them in a
position to have access to each other’s information about, or to
influence the Bid of either or each other; or
f) Such Bidder or any Associate thereof has participated as a
consultant to the Bank in the preparation of any documents, design
or technical specifications of the Project.
g) It is also clarified that the Bidder having any banking
relationship with the SBI or any of its subsidiary banks shall not
be treated as a conflict of interest unless the account of the
bidder is classified as a Non Performing Assets as per the
applicable guidelines in the matter.
19. Fraud & Corrupt Practices:
19.1 The bidder and respective officers, employees, agents and
advisers shall observe the highest standard of ethics during the
Bidding Process. Notwithstanding anything to the contrary contained
herein, the Bank shall reject an application without being liable
in any manner whatsoever to the Bidder if it determines that the
Bidder has, directly or indirectly or through an agent, engaged in
corrupt/ fraudulent/ coercive/ undesirable or restrictive practices
in the Bidding Process.
19.2 If a Bidder is found by the Bank to have directly or
indirectly or through an agent, engaged or indulged in any corrupt/
fraudulent/ coercive/ undesirable or restrictive practices during
the Bidding Process, such Bidder shall not be eligible to
participate in any EOI/RFP issued by the Bank during a period of 2
(two) years from the date if such Bidder is found by the Bank to
have directly or indirectly or through an agent, engaged or
indulged in any corrupt/ fraudulent/ coercive/ undesirable or
restrictive practices, as the case may be.
19.3 For the purposes of this clause, the following terms shall
have the meaning hereinafter, respectively assigned to them:
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16
(a) “Corrupt Practices” means (i) the offering, giving,
receiving or soliciting, directly or indirectly, of anything of
value to influence the actions of any person connected with the
Bidding Process (for avoidance of doubt, offering of employment to
or employing or engaging in any manner whatsoever, directly or
indirectly, any official of the Bank who is or has been associated
in any manner, directly or indirectly with the Bidding Process or
the Letter of Authority or has dealt with matters concerning the
Concession Agreement or arising there from, before or after the
execution thereof, at any time prior to the expiry of one year from
the date such official resigns or retires from or otherwise cases
to be in the service of the Bank, shall be deemed to constitute
influencing the actions of a person connected with the Bidding
Processes); or (ii) engaging in any manner whatsoever, whether
during the Bidding Process or after the issue of the Letter of
Authority or after the execution of the Agreement, as the case may
be, any person in respect of any matter relating to the Project or
the Letter of Authority or the Agreement, who at any time has been
or is a legal financial or technical adviser of the Bank in
relation to any matter concerning the Project.
(b) “Fraudulent Practices” means a misrepresentation or omission
of facts or suppression of
facts or disclosure of incomplete facts, in order to influence
the Bidding Process;
(c) “Coercive Practice” means impairing or harming or
threatening to impair or harm, directly
or indirectly, any person or property to influence any person’s
participation or action in the Bidding Process;
(d) “Undesirable Practice” means (i) establishing contact with
any person connected with or
employed or engaged by the Bank with the objective of
canvassing, lobbying or in any manner influencing or attempting to
influence the Bidding Process; or (ii) having a Conflict of
Interest; and
(e) “Restrictive Practice” means forming a cartel or arriving at
any understanding or
arrangement among Bidders with the objective or restricting or
manipulating a full and fair competition in the Bidding
Process.
20. Cancellation of Contract:
The Bank shall have the right to cancel the contract with the
selected bidder at any time during the contract period, by giving a
written notice of at least 1 (one) month, for any valid reason
including but not limited to the following reasons:
(i) Excessive delay in execution of orders placed by the Bank.
(ii) Discrepancies/ deviations in the agreed processes and/ or
products. (iii) Violation of terms & conditions stipulated in
this RFP. (iv) Use of SBI Corporate deal codes of respective
airlines for booking of air tickets other
than for SBI officials. (v) Unsatisfactory or inefficient
service to the Bank. (vi) The termination or cancellation of the
contract under any of the circumstances
mentioned in the RFP or otherwise will not entitle the service
provider to claim any compensation or damage from the Bank.
However, on termination, Bank will pay to the service provider the
entire amount due as on the contract for the services already
provided to the Bank before such termination.
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21. Delays in providing the services:
21.1 The efficient and timely rendering of services in
accordance with the Terms & Conditions specified in the RFP is
important. Any delay in performing the obligation / defect in
performance by the service provider may result in imposition of
liquidated damages, invoking of guarantee and/ or termination of
contract.
22. Liquidated Damages:
22.1 If agency fails to perform services within stipulated time
schedule or any loss is suffered by the Bank due to Acts
attributable to the Service Provider, the Bank shall, without
prejudice to its other remedies under the contract; SBI may
consider termination of Contract pursuant to the conditions of
contract.
22.2 The Bank will make regular and random verification of the
amount for which each ticket is booked by the selected bidder with
the market rate available with the respective Airlines or other
acceptable sources. If it is found that the rates of ticket booked
by the selected bidder is higher than the available market rate,
the Bank shall take suitable steps for termination of agreement,
removal/ blacklisting of service provider from panel and/ or
forfeiture of EMD/ Security Deposit and recover such excess fares
charged to the Bank.
23. Force Majeure:
23.1 Any failure or delay by bidder or Bank in performance of
its obligation, to the extent due to any failure or delay caused by
fire, flood, earthquake or similar elements of nature, or acts of
God, war, terrorism, riots, civil disorders, rebellions or
revolutions, acts of government authorities or other events beyond
the reasonable control of non-performing party, is not a default or
a ground for termination.
23.2 If Force Majeure situation arises, the agency shall
promptly notify the Bank in writing of such conditions and the
cause thereof. Unless otherwise agreed by SBI in writing, the
agency shall continue to perform its obligations under the contract
as far as is reasonably practical and shall seek all reasonable
alternative means for performance not prevented by the Force
Majeure event.
24. Termination for Insolvency:
24.1 SBI may at any time terminate the contract by giving
written notice to the agency, if the agency becomes bankrupt or
otherwise insolvent.
25. Governing Law and Dispute Resolution (applicable in case of
Successful Bidder only):
25.1 All disputes or differences whatsoever arising between the
parties in connection with this contract or in discharge of any
obligation arising out of the Contract (whether during the progress
of work or after completion of such work and whether before or
after the termination of this contract, abandonment or breach of
this contract), shall be settled amicably. If however, the parties
are not able to solve them amicably, party (SBI or the agency),
give written notice to other party clearly setting out there in
specific dispute(s) and / or difference(s) and shall be referred to
a sole arbitrator mutually agreed upon, and the award made in
pursuance thereof shall be binding on the parties. In the absence
of consensus about the appointment of a sole arbitrator, the
dispute may be referred to a tribunal of three arbitrators; one
each to be
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18
nominated by each party and the said arbitrators shall jointly
nominate a presiding arbitrator. The arbitration shall be settled
in accordance with the applicable Indian Laws. Any appeal will be
subject to the exclusive jurisdiction of courts in Mumbai.
25.2 The agency shall continue work under the Contract during
the arbitration proceedings unless otherwise directed by the Bank
or unless the matter is such that the work cannot possibly be
continued until the decision of the arbitrator is obtained.
25.3 Arbitration proceeding shall be held in Mumbai, India and
the language of the arbitration proceedings and that of all
documents and communications between the parties shall be in
English.
26. Governing Language:
26.1 The contract and all correspondence/ communications and
other documents pertaining to the contract, shall be written in
English.
27. Governing Law:
27.1 The RFP and the contract shall be interpreted in accordance
with the laws of India.
28. Notices:
28.1 Any notice given by one party to the other pursuant to the
contract shall be sent to other party in writing by speed-post.
However advance copy thereof may be sent through e-mail on official
e mail IDs. For the purpose of all notices, the following shall be
current address of the Bank:
Chief Liaison Officer State Bank of India Corporate Centre State
Bank Bhavan Liaison Department Mezzanine Floor Madame Cama Road
Mumbai- 400 021 (e-mail ID: [email protected]) 28.2 The notice
shall be effective when delivered or on the notice’s effective date
whichever
is later. 29. Taxes & Duties: 29.1 The Agency shall be
entirely responsible for all taxes, duties, license fees, other
taxes, etc., other than the service tax/ GST payable on service
charges. 29.2 If any taxes other than the Service tax / GST are to
be paid by the Bank, same should be mentioned explicitly in the
commercial bid and suitable loading factor will be added for the
evaluation of commercial bids for finding out the L-1 bidder based
on such taxes, if any attributed to the Bank. As per extent
instructions, TDS if applicable will be recovered by the Bank.
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30. Agency’s Obligation:
(i) The Agency is obliged to work closely with SBI’s staff, act
within its own authority and abide by directives issued by SBI from
time to time to render effective service to the Bank as per the
requirement in this RFP.
(ii) The Agency is responsible for managing the activities of
its personnel and will hold itself responsible for any misdemeanors
on the part of its personnel.
(iii) The Agency will treat as confidential all data and
information about SBI, obtained in the process of executing its
responsibilities, in strict confidence and will not reveal such
information to any other party without prior written approval of
SBI. The Agency should also be agreeable to execute non-disclosure
agreement as stated in Annexure “B”.
(iv) The Agency has to maintain an account with any SBI Branch
for receiving all payments and also carrying out other transactions
with SBI.
(v) Implant services will be required at initial stage till all
process are streamlined and well established. 31. Terms &
Conditions: 31.1 Language of Bid: All Bids and supporting
documentation shall be submitted in English. 31.2 SBI reserves the
right to accept or reject any or all Bids without assigning any
reason thereof and Bank’s decision in this regard will be treated
as final. Bids may be accepted or rejected in total or any part or
items thereof. No contractual obligation whatsoever shall arise
from the RFP process unless and until a formal contract is signed
and executed by duly authorized officials of the Bank and the
bidder. However, until a formal contract is prepared and executed,
this RFP together with Bank’s written acceptance & notification
of award shall
constitute a binding contract with the agency. 31.3 Any Bid not
containing sufficient information, in view of SBI, to permit a
thorough analysis may be rejected. 31.4 The Bank shall have the
right to reject the bids not submitted in the prescribed format or
incomplete in any manner. 31.5 SBI is not responsible for
non-receipt of bids within the specified date and time due to any
reason including postal delays or holidays. 31.6 The Bank also
reserves the right to alter/ modify any/ some/ all of the
requirements, as it may deem necessary and notify the same on its
website www.sbi.co.in before the last date for submission of
response under this RFP. The Bidders should be agreeable for the
same. 31.7 Bids not confirming to the requirements of the RFP may
not be considered by SBI. However, SBI reserves the right, at any
time, to waive any of the requirements of the RFP, if in the sole
discretion of SBI, the best interest of SBI be served by such
waiver. 31.8 Bidders who do not met the technical criteria
stipulated by the Bank will not be considered for further
evaluation.
http://www.sbi.co.in/
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20
31.9 SBI shall have the right to cancel the RFP process at any
time prior to award of contract without thereby incurring any
liabilities to the affected Bidder(s). Reasons for cancellation, as
determined by SBI in its sole discretion include but are not
limited to, the following: (i) Service contemplated are no longer
required. (ii) Scope of work were not adequately or clearly defined
due to unforeseen circumstance and/ or factors and/ or new
developments. (iii) Proposed prices are unacceptable to the Work.
(iv) The proposal is not in the best interest of SBI. (v) Any other
reason. 31.10 Pre-bid meeting, if any, will be held to brief the
intending bidders about the requirements of the Bank and to furnish
clarifications on any points/ queries received from them. No
separate communication will be sent for this meeting. Link for
virtual pre-bid meeting will be send only to those who have
requested for it well in advance, such request may please be sent
by e-mail to [email protected]. 31.11 SBI reserves the right
to verify the validity of bid information and to reject any bid
where the contents appear to be incorrect, inaccurate or
inappropriate at any time during the process of RFP or even after
award of contract. 31.12 SBI reserves the right to re-negotiate the
price in the event of changes in the market conditions and/or
technology etc.
31.13 All pages of RFP should be stamped and signed by
Authorized Signatory of the Bidder.
31.14 Bank may choose to take an undertaking from Agency
employees to maintain the confidentiality of the Bank’s
information/ documents etc. Bank may seek details/
confirmation on background verification of Agency’s employee
worked/ working on Bank’s
project as may have been undertaken/ executed by the Agency.
Agency should be agreeable for any such undertaking/
verification.
31.15 Any effort on the part of bidder to influence bid
evaluation process or award of contract may result in the rejection
of the bid.
Chief Liaison Officer For State Bank of India Liaison Department
Corporate Centre
State Bank Bhavan Mezzanine Floor
Mumbai- 400 021
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Schedule “1”
Eligibility Criteria
Bidders have to fulfill the following eligibility criteria. If
the Bid is not accompanied by all the required documents supporting
eligibility criteria, the same would be rejected. Bidder has to
countersign copy of these eligibility criteria, confirming their
eligibility as per these criteria and to be submitted along with
the Bid submission: 1. Eligibility Criteria /
Pre-Qualification:
a) The bidder should not have been blacklisted or removed by any
Government/ PSU/ Bank
or by Reserve Bank of India/ IBA for corrupt or fraudulent
practices or non-delivery or non-performance; during the last three
years as on date of issuance of RFP. If the status is blacklisted
as on date of RFP, it will be construed as disqualified. (An
undertaking in this regard is to be submitted on bidder’s letter
head.)
b) The bidder should be duly registered under the Shop &
Establishment Act. (Copy of registration certificate to be
attached.)
c) The bidder should be registered for the purpose of GST as
applicable. (Such registration number along with supporting
document to be provided.)
d) The bidder should be an assesse of Income Tax and should have
valid PAN Number. (Copy of PAN Card to be provided.)
e) The agency/ company should be a member of IATA (Copy of valid
membership
certificate to be provided). f) The agency/ bidder should have
experience of 5 (five) years of handling and executing
the ticketing (domestic/ international) services through Self
Booking portal as Self-booking tool (exclusive of B2B) as on the
date of submission of bid. (Supporting documents to be
submitted).
g) The agency/ company office should have at least one local
office in Mumbai (Registration
certificate under Shop & License Act along with GST
registration certificate to be provided for verification of
address.)
h) The annual turnover of the bidder from airline ticketing
service should not be less than 24
Crore annually, as per the audited balance sheets of the each
financial year i.e. 2015-16, 2016-17, 2018-2019 (copy of audited
balance sheet to be submitted). Provisional Balance sheet for the
year 2019-20 with Agency’s/ Company’s statutory auditor’s letter
for maximum variation of 5% shall also be provided. If annual
turnover is not mentioned in Audited financial statement, it may be
certified by same auditor who has audited the financial statements
of the said concern, on its letterhead with office seal.
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i) The company/ agency should have certificate of “Safe Site”
from a reputed agency such as VeriSign or equivalent.
j) The agency/ bidders should have a proven track record at
least one year of having
provided such Self Booking portal services with three reputed
public sector (PSU) companies / reputed Public limited companies or
with Government agency, certificate or such sufficient proof to be
attached with the tender documents. (In case it is not possible on
letter head due to pandemic, the copy of official e mail received
from the company’s authorised official with name, designation,
contact number and office address can be submitted with the tender
document. However the Bank reserve the right to call it on
letterhead, if it deems so).
k) The agency should be able to provide dedicated physical
server for Bank. l) The Software/ operating system of the agency
should be compatible with the Bank’s SAP
system and the onus of making it compatible with Bank’s system
will be solely on the bidder. Cost involved in development of such
Soft wares / operating systems will have to be borne by the
shortlisted respective agencies.
m) The server of the system of the bidder should be able to bear
simultaneous access of not
less than 2500-3000 logins at any given point of time. n) The
system/ Self Booking portal should also qualify other technical
criteria such as able
to withstand any virus/ hacking, state of art security features,
user friendly features, compatible with Bank’s requirements as per
RFP, etc. During the presentation, which is
part of the technical evaluation, the bidders should be able to
demonstrate all these features.
o) The bidder should be able to provide dedicated 24*7 call
center / helpdesk facility to the
Bank or officials of the Bank in respect of the services as per
the RFP. p) The agency/ bidder shall be working on CTA (Corporate
Travel Account) platform as the
Bank proposes to make all the payment through SBI Corporate Visa
Credit Card. Any applicable MDR charges will be borne by the
agency.
q) The agency/ bidder shall have payment aggregator service
which may be used for making
payment while booking personal tickets (other than official
ticket booking).
r) The agency/ bidder should have secure data storage and server
hosting capabilities and in house (on the Service Provider’s
payroll) IT Development & Management team to handle
SBI’s business transactions without any system outage to ensure
SBI’s business continuity.
In case of any incidence of system outage/ cyber-attack, Service
Provider should ensure that the data and the application is
restored to the last healthy configuration within 24 hours.
Further, Service Provider should submit a report to the Bank
covering attack description and methodology, extent of compromise,
loss of data, if any, mitigation and counter measures to prevent
future attacks.
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s) It will be in Service Provider’s scope to conduct
Vulnerability Assessment Penetration Testing (VAPT) and Web
Application Penetration Testing (WAPT) at least once in a year by
Bank’s empanelled security auditing firms on its own cost. All
critical vulnerabilities should be closed within 24 hours and High
vulnerabilities within 3 days. VPAT should cover Operating System,
Data Base, Web Server, App server, Application level (WAPT) as well
as Network and Security Solutions. The report should be submitted
to SBI. VAPT/WAPT should also be repeated before roll-out of a
major upgrade. t) The agency/ bidder should have the capabilities
to maintain system audit logs which can track every transaction and
produce the audit log which can track every transaction and produce
the audit log in the format as required by SBI. u) The Self-Booking
portal should be able to show different tabs for official and
personal booking options at the very initial stage of booking. v)
Visa service/ Travel Insurance services to the Bank staff whenever
so required. The bidder shall be disqualified if any of these
criteria are not fulfilled or the documents submitted are found to
be not correct or satisfactory. The Bank reserves the right to
modify or amend the eligibility criteria. The Bank’s decision in
any matter related to this bid shall be
final and binding to the all concerned. Documentary evidences
must be furnished against each of the above criteria along with an
index. All documents must be signed with office seal by the
authorized signatory of the bidder. Relevant portions, in the
documents submitted in pursuance of eligibility criteria, should be
highlighted. Signature Seal of Company (Signature and seal of
company to be put on each page)
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Part I/ F-A
Bid Covering Letter: To be submitted by the bidder along with
Bid Documents
The State Bank of India Corporate Centre Liaison Department
Mezzanine Floor Madame Cama Road Mumbai- 400 021 Sir, Ref: Our Bid
in response to the request for proposal from Air Travel Agencies to
provide Self Booking portal services for online booking of Air
Tickets (Domestic / International) for the officials of the Bank
across India (RFP No: LD/2020-21/ 2 Dated 05/09/2020) With
reference to the above we submit our Bid Document herewith, we
understand that: 1. The Bank is not bound to accept the lowest or
any bid received by the Bank and the Bank is entitled to reject all
or any bid without assigning any reason or giving any explanation
whatsoever. 2. Bank may follow close or open bidding process; open
or limited tender as per requirement of the Bank. 3. If our Bid is
accepted, we undertake to enter into and execute at our cost, when
called upon by the Bank to do so, a contract in the prescribed
form. 4. If our Bid is accepted, we are to be jointly and severally
responsible for the due performance of the contract. 5. You may
accept or entrust the entire wok to one agency or divide the work
to more than one agency without assigning any reason or giving any
explanation whatsoever. 6. Agency means the bidder who is decided
and declared so after examination of commercial bids. 7. The
name(s) of successful bidder to whom the contract is finally
awarded after the completion of commercial bid shall be displayed
on the website of the Bank and/or communicated to successful
bidder(s). 8. We agree to be bound by the terms and conditions of
RFP and all applicable CVC guidelines/ instructions applicable in
the matter. 9. We agree to maintain absolute confidentiality in
respect of any details of the Bank or its constituents or employees
passed to us during the bidding process or contractual period.
Yours faithfully For: Signature: Name:
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Part-1/F-II BID SUBMISSION FORM
The State Bank of India, Corporate Centre, Liaison Department
Mezzanine Floor Madame Cama Road Mumbai- 400 021 Dear Sir, Ref: THE
REQUEST FOR PROPOSAL FROM AIR TRAVEL AGENCIES TO PROVIDE SELF
BOOKING PORTAL SERVICES FOR ONLINE BOOKING OF AIR TICKETS
(DOMESTIC/ INTERNATIONAL) FOR THE OFFICIALS OF THE BANK ACROSS
INDIA (RFP NO: LD/2020-21/ 2 DATED 05/09/2020) After examining the
above referred RFP documents including all terms and conditions,
annexure and schedules therein the receipt of which are hereby duly
acknowledged, we, the undersigned, please to offer to execute the
whole of the job and in conformity with, the said Bid Documents. We
confirm that this bid is valid for a period of 180 days from the
last date fixed for submission of bid in the RFP, and it shall
remain binding upon us and may be accepted by any time before
expiration of that period. Until a final Agreement is prepared and
executed, the bid together with your written acceptance thereof in
your notification of award shall constitute a binding agreement
between us. We understand that Bid document is not exhaustive and
any action and activity not mentioned in Bid Documents but may be
inferred to be included to meet the intend of the Bid Documents
shall be deemed to be mentioned in Bid Documents unless otherwise
specifically excluded and we confirm to perform for fulfillment of
Agreement and completeness of the Service in all respects within
the time frame and agreed price. We understand that you are not
bound to accept the lowest priced or any bid that you may receive.
We also confirm that as per the applicable law, we are authorized
and competent to provide the service sought by the Bank in bid
documents. Signature of authorized person with seal Date: Duly
authorized to sign bid for and on behalf of…………………….….. (Signature
of witness) Witness Name: Address:
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26
Part 1/F III AGENCY’S GENERAL DETAILS/ INFORMATION
(On Company letterhead) The State Bank of India, Corporate
Centre, Liaison Department Mezzanine Floor Madame Cama Road Mumbai-
400 021 Ref: THE REQUEST FOR PROPOSAL FROM AIR TRAVEL AGENCIES TO
PROVIDE SELF BOOKING PORTAL SERVICES FOR ONLINE BOOKING OF AIR
TICKETS (DOMESTIC/ INTERNATIONAL) FOR THE OFFICIALS OF THE BANK
ACROSS INDIA (RFP NO: LD/2020-21/2 DATED 05/09/2020)
Name of the Agency/ Company
Constitution of the Bidder
Number of years in operation
Registered Address
Office address if different from above
Names & Addresses of the Directors/ Promoters:
Telephone Number
Email Id & Website address
Telefax Number
Contact Person particulars
1.Name of the Company
2.Name of Contact Person
3.Mailing address with Pin Code
4.Telephone number & Fax Number
5.Mobile Number
6.E mail
(Signature of Authorized Person with Seal)
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27
Part 1/ F-IV LETTER OF AUTHORITY
PROFORMA FOR LETTER OF AUTHORITY FOR ATTENDING AND SUBSEQUENT
NEGOTIATIONS/ CONFERENCES NO: Date: The State Bank of India,
Corporate Centre, Liaison Department Mezzanine Floor Madame Cama
Road Mumbai- 400 021 Ref: THE REQUEST FOR PROPOSAL FROM AIR TRAVEL
AGENCIES TO PROVIDE SELF BOOKING PORTAL SERVICES FOR ONLINE BOOKING
OF AIR TICKETS (DOMESTIC/ INTERNATIONAL) FOR THE OFFICIALS OF THE
BANK ACROSS INDIA (RFP NO: LD/2020-21/ 2 DATED 05/09/2020)
We……………………………………………………………………..hereby authorize
following representative(s) to attend technical bid opening,
price bid opening, for any other correspondence and communication
against above Bidding Document: 1) Name & Designation ………………….
Signature……………….
2) Name & Designation …………………. Signature……………….
We confirm that we shall be bound by all commitments made by
aforementioned authorized representatives. Yours faithfully,
Signature Name & Designation Note: This letter of authority
should be on the letterhead of the Agency/ Company and should be
signed by a person competent and having the power of attorney to
bind the Agency/ Company. Not more than two persons are permitted
to attend virtual technical Bid and price bid opening.
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Part 1/ F-V DOCUMENTS RELATING TO AGENCY’S ELIGIBILITY
CRITERIA
THE REQUEST FOR PROPOSAL FROM AIR TRAVEL AGENCIES TO PROVIDE
SELF BOOKING
PORTAL SERVICES FOR ONLINE BOOKING OF AIR TICKETS (DOMESTIC/
INTERNATIONAL) FOR
THE OFFICIALS OF THE BANK ACROSS INDIA (RFP NO: LD/2020-21/2
DATED 05/09/2020)
A. AGENCY IS REQUESTED TO FILL THIS CHECK LIST AND ENSURE THAT
ALL DETAILS/
DOCUMENTS HAVE BEEN FURNISHED ALONG WITH ITS OFFER
Documents Required Agency to indicate (Yes/ No)
1. Documents to establish that the agency/ company should have
been in the business of SBT Air ticketing services for 5 years
2. Xerox copy IATA license
3.Undertaking to be submitted on company’s letter head that
company has not been blacklisted by any PSU/ Govt./ Bank
4. Certificate from three Govt. / PSU companies with whom
empaneled for good track record.
5. For MSME, please submit Govt. registration certificate to
claim EMD exemption.
B. ANNUAL TURNOVER STATEMENT
The agency/ company shall indicate here the turnover and income
from Air Ticketing for 3
years base on the audited Balance Sheets and Profit & Loss
account statement / copy of
Audited Balance Sheet including profit & loss account.
Three Financial Years Total Annual Turnover (in Rs.)
2016-17
2017-18
2018-19
C.GST REGISTRATION DETAILS
GST Registration Number
Place & Registration Authority
D. EMD Details (Not applicable to Govt. registered MSME
unit)
Bank Draft/ Bankers Cheque No
Dated
Drawn on
PAN No of the agency/ company
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29
Part 1/ F- VI Compliance Statement
The State Bank of India, Corporate Centre, Liaison Department
Mezzanine Floor Madame Cama Road Mumbai- 400 021 Ref: THE REQUEST
FOR PROPOSAL FROM AIR TRAVEL AGENCIES TO PROVIDE SELF BOOKING
PORTAL SERVICES FOR ONLINE BOOKING OF AIR TICKETS (DOMESTIC/
INTERNATIONAL) FOR THE OFFICIALS OF THE BANK ACROSS INDIA (RFP NO:
LD/2020-21/ 2 DATED 05/09/2020)
DECLARATION We hereby undertake and agree to abide by all the
terms and conditions stipulated by the Bank in the RFP document. We
declare that we are not in contravention of conflict of interest
obligation mentioned in this RFP. We certify that we have not made
any changes from the contents of RFP document read with its
amendments/ clarifications provided by the Bank submitted by us in
our Bid document. It is further certified that the contents of our
bid are factually correct. We also accept that in the event of any
information/ data/ particulars proving to be incorrect, the Bank
will have the right to disqualify us from the bid. We hereby
certify that our name (i.e. Name of the bidding entity or any of
its promoters or partners or proprietors) do not appear in any
“Caution” list of RBI/ IBA/Government or any other regulatory/
statutory authority. We certify that the items offered by us in
response to the bid conform to the technical specifications
stipulated in the bid with the following deviations: 1) 2) (Please
give the deviations, if any. If no deviation, please mention ‘NIL’,
If left blank, it will
be construed that there is no deviation from the specification
given above.) Signature Seal of the Agency/ Company
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PART- II COMMERCIAL / PRICE BID- TO BE SUBMITTED IN A SEPARATE
SEALED
COVER The State Bank of India, Corporate Centre, Liaison
Department Mezzanine Floor Madame Cama Road Mumbai- 400 021 Ref:
THE REQUEST FOR PROPOSAL FROM AIR TRAVEL AGENCIES TO PROVIDE SELF
BOOKING PORTAL SERVICES FOR ONLINE BOOKING OF AIR TICKETS
(DOMESTIC/ INTERNATIONAL) FOR THE OFFICIALS OF THE BANK ACROSS
INDIA (RFP NO: LD/2020-21/ 2 DATED 05/09/2020) Our offer on the
service charge to be charged from the Bank and percentage of
discount that will be offered to the booking of each ticket for
domestic & international sector will be as under: Description
Quote of the bidder
Service Charge per Domestic & International ticket booking
per sector
(a)
Rs.
Percentage of discount that will be offered to the Bank, per
ticket
(b) %
Scoring for evaluation (a- 70b) -----FOR BANK USE ONLY----
Note: 1. Service charge quoted by the bidder shall be applicable
for each transaction. 2. The GST tax, if any applicable to service
charges as per the prevailing statutory provisions will be paid by
the Bank. No other taxes or charges will be borne by the Bank. 3.
Discount to be offered will be applicable on the gross invoice
value excluding taxes, if any of, for which valid ticket booking
made for the Bank. 4. For the purpose of calculation and ranking of
Combined Techno- Financial Evaluation, any value of 0 (Zero) or a
negative number as per the above formula (a-70b), will be converted
into a notional positive figure. Signature, Name & Seal of
Authorized Signatory Date:
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31
Annexure “A”
PARAMETERS FOR EVALUATION OF TECHNICAL BIDS SUBMITTED BY AGENCY/
COMPANIES FOR ONLINE BOOKING
Sr No
Parameters Maximum Marks
Minimum Eligibility Marks *
Marks Scored
1 Capability of the software to operate “PAN INDIA” as per
requirement of the Bank
(coverage up to Branches)
5 5
2 Whether the bidder is ready to make its software compatible
with Bank’s existing
software SAP etc., data base of the Bank with HRMS
5 5
3 Operation of the software on real time basis i.e. availability
of seat, display of fares, coverage of airlines etc. (Sources of
getting/ display of information and reliability of information)
10 3
4 Flexibility available in the software to accommodate regular/
periodic change in the Bank’s requirement
10 5
5 Security of the Bank’s data provided by the Bank to the
agency/ company
10 10
6 MIS saved by its software and extant of MIS that can be saved
and made available to the Bank (MIS related to booking and travel
policy of the Bank)
10 5
7 Whether the offered software to the Bank is owned by the
company. (on rental or lease)
5 3
8 Infrastructure available with the company/ agency to operate
i.e. office/ network, tech staff/ arrangements
10 3
9 Whether the bidder is ready and willing to provide 24 * 7 call
center/ helpline facility
10 6
10 Whether the bidder will be able to provide mobile app for the
booking of the tickets and the features proposed for such app.
5 5
11 Committee’s overall assessment/ overall suitability/
experience with the service provider, if any.
20 10
Total 100 60
* A bidder not scoring the minimum eligibility marks in the
sub-categories mentioned above and not scoring aggregate 60% marks
will not be considered for commercial evaluation.
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SCORING FOR EVALUATION (a-70b) (For illustration purpose
only)
Sr Agency
Agencies offered Service Charges/ Discount offered
Technical Score
Commercial Score
Final Commercial Score
Weighted commercial Score
Final Score
Final Score Rank
Service Charge Discount A
B (as per formula in RFP (a-70b)
C final Commercial
Score i.e. col B +
difference between
highest and lowest of B
D= (A/max (A))*60
E = (lowest (c )/ c) *
40 F= D +
E
1 Bidder 'A' 0.00 2.25 80.00 -157.50 101.00 50.00 40.00 90.00
1
2 Bidder 'B' 0.00 1.50 94.00 -105.00 153.00 58.75 26.41 85.16
2
3 Bidder 'C' 0.00 0.00 79.00 0.00 258.00 49.38 15.66 65.03 7
4 Bidder 'D' 0.00 0.50 71.00 -35.00 223.00 44.38 18.12 62.49
8
5 Bidder 'E' 100.00 0.00 81.00 100.00 358.00 50.63 11.28 61.91
10
6 Bidder 'F' 0.00 0.91 66.00 -63.70 194.00 41.25 20.82 62.07
9
7 Bidder 'G' 0.00 1.10 88.00 -77.00 181.00 55.00 22.32 77.32
3
8 Bidder 'H' 100.00 1.00 95.00 30.00 288.00 59.38 14.03 73.40
4
9 Bidder 'I' 7.00 0.00 71.00 7.00 265.00 44.38 15.25 59.62
11
10 Bidder 'J' 0.00 1.00 78.00 -70.00 188.00 48.75 21.49 70.24
6
11 Bidder 'K' 50.00 0.00 96.00 50.00 308.00 60.00 13.12 73.12
5
Y
Lowest Figure in column B
-157.50
X
Highest Figure in column B 100.00
Z= (X- Y)
Difference between Highest and lowest figure 257.50
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33
Frequently asked questions (FAQs)
Q. 1. Annual spent on Air travel for last financial year.
Ans. There is no assured minimum guarantee for business volume.
However, for reference, the
business volume for the last year is approx. Rs.80 Crore (80%
Domestic and 20% International air
travel).
Q. 2. Please elaborate on “dedicated server” requirements
Ans. As per guidelines from the ISD dept. of Bank, dedicated
physical server instead of mere cloud based server is required.
Q. 3. What will be business allocation in between successful
bidders?
Ans. On successful complying with technical formalities for
introduction of services, both empanelled vendors options will be
available to all eligible Bank Officials, respective Bank officials
will book tickets as per their choice of service provider depending
upon the connectivity, and ease of booking tickets. There is no
assured minimum guarantee of business / allocation to either of the
vendor.
Q.4. During current pandemic situation, obtaining an experience
cum feedback certificate on letter head may not be possible as most
of companies are working from home, would appreciate if the soft
copy doc / e mail from the said company will be entertained.
Ans. Email from authorized person's official email id will
suffice, however, it shall contain his/ her name, designation,
contact number and office address. However, Bank reserve the right
to call it on letterhead later, if it deems so.
Q. 5. SAP INTEGRATION: - Kindly explain process of SAP
Integration and enable us to understand the process/system. We also
would like to clarify that any cost/expenses related to System
Infrastructure, SAP/System Implementation, SAP/System Development
& system Integration required at SBI end will be borne by SBI
only.
Ans. Self-Booking Portal is to be provided by the successful
bidder and any cost involved in the process of its development has
to be borne by the successful bidder only. However, it will not be
integrated with Bank's SAP System. However only Data Dump extracted
from HRMS will be shared in secured encrypted format.
Q. 6. ELIGIBILITY CRITERIA / PRE-QUALIFICATION: In reference to
the various points regarding eligibility Criteria, kindly confirm
that the submission of Self-declaration on the company letter head
duly signed with competent authority will suffice the purpose of
documentary evidence wherein submission of document proof is not
possible like Point No. L, M, N, O, P, Q, R, S, U mentioned on
mentioned on page No. 21. Ans. For the purpose of bid submission
Self-declaration on the letterhead to of the company duly signed
with competent authority will be accepted. However all points will
be vetted in product demonstration / security review. Bank reserves
the rights to disqualify if it deems to be unsatisfactory.
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34
Q. 7. 13.8.2 The bidder should submit a copy of board resolution
or power of attorney or any other sufficient documentary proof
showing that the signatory has been duly authorized to sign the bid
document.
Ans. In this regard, please refer Format Part 1 / F- IV of RFP
document.
Q. 8. Is there any set format for experience cum feedback
certificate to be obtained from user Govt. / PSU Company?
Ans. There is no specific format for certificate. However, it
should mention empanelment period and also their feedback on
quality as to your services as of current date.
Q. 9. At what stage, Bank Guarantee should be submitted.
Ans. Yes, it is to be submitted by successful bidders only at
later stage as per format prescribed by the Bank.
Q. 10. At what stage Non-disclosure agreement as stated in
Annexure “B” is to be submitted / executed.
Ans. It will be the part of main agreement, to be executed by
the successful bidder with the Bank.
Q. 11. Under CTA Platform, payment settlement will be T+1?
Ans. Yes T + 1 means from date of booking.
Q. 12. Termination clause seems unilateral and under Force
Majeure clause inability to provide services.
Ans. Termination clause and Force Majeure clause to remain
unchanged as detailed in RFP.
Q. 13. Type of proof of local establishment.
Ans. License under Shop and establishment Act along with GST
registration certificate.
Q. 14. Whether CTA platform is mandatory.
Ans. Yes it is mandatory with SBI Cards VISA Services.
Q.15. If one office is not in Mumbai.
Ans. It is a mandatory requirement to have at least one local
office in Mumbai.
Q. 16. Cost centers will be based on region or states?
Ans. Cost centers / sub-cost centers will be region based.
Q. 17 In case employee leaves or retire from the organization,
whether he should have access to
the portal.
Ans. No, the access will be terminated in such conditions.
Q. 18. Any approval system required in portal.
Ans. Tickets can be booked in anticipation of approval.
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35
Q. 19. Please disclose the percentage of GDS and Non GDS
tickets.
Ans. At present we don’t have percentage wise data in this
regard. As of now choice of airline is optional to official.
Q. 20. Due to working from home in this pandemic situation,
whether all pages of RFP document with digital signature is
acceptable to the Bank.
Ans. No. All pages of document should be affixed with office
seal and authorised signature.
Q. 21. Whether hard copies of invoices to be submitted to cost
center despite settle of funds through CTA platform.
Ans. Invariably, Agency has to submit hard copies of bills every
15 days to respective Cost Centre / sub-cost centers.
Q. 22. Though there is continuity of online air ticketing
business, now online ticketing business is being operated in
another name of the company.
Ans. No, continuity of business shall be in-force in single
unchanged name.
Q. 23. When air ticketing business will be given to new
empanelled agencies.
Ans. Immediately after completion of bid process subject to
clearance of security compliance by Bank’s ISD department.
Q. 24. The basis of discount offering.
Ans. It will be on ticket to ticket basis.
