REQUEST FOR PROPOSAL for the Engagement of … · REQUEST FOR PROPOSAL for the . Engagement of Agency/Service Providers/Vendors to manage the Wellness Program including Annual Health

Page 1 of 24

REQUEST FOR PROPOSAL for the

Engagement of Agency/Service Providers/Vendors to manage the Wellness Program including Annual Health Check Up & Health

Risk Assessment for Reserve Bank of India

RESERVE BANK OF INDIA Human Resource Management Department

Central Office 20thFloor, Central Office Building Shahid Bhagat Singh Marg, Fort

Mumbai 400 001, India

Page 2 of 24

This document is the property of Reserve Bank of India (RBI). It may not be copied, distributed or recorded on any medium, electronic or otherwise, without the RBI’s written permission thereforor. The use of the contents of this document, even by the authorized personnel / agencies for any purpose other than the purpose specified herein, is strictly prohibited and shall amount to copyright violation and thus, shall be punishable under the Indian Law.

Disclaimer This Request for Proposal (RFP) is not an offer by the Bank, but an invitation to receive response from eligible interested bidders for engagement of agency/service provider/vendor. No contractual obligation whatsoever shall arise from the RFP process unless and until a formal contract is signed and executed by the Bank with the bidders. This document should be read in its entirety.

Page 3 of 24

TABLE OF CONTENTS

Section I Introduction & Instructions for proposal Section II Eligibility of Firms Section III Scope of Work Section IV Assessment Criteria Section V Annex & Declaration

Page 4 of 24

SECTION I: INTRODUCTION & INSTRUCTIONS FOR PROPOSALS This is an e-procurement event of Human Resource Management Department, Central Office, Reserve Bank of India. The e-procurement service provider is MSTC Limited. You are requested to read and understand the Notice Inviting Tender (NIT) and subsequent Corrigendum, if any, before submitting on-line bid. Tenderers who do not comply with the conditions pertaining to documentary proof (wherever required) will not qualify in the Tender for opening of Commercial Bid. Introduction 1. The Reserve Bank of India hereafter referred to as (the Bank) is the Central Bank of the

country with Central Office at Mumbai. It has Offices across the country at 31 centres with total of around 15,000 employees. About 11,000 spouses would also to be included in total number of lives

2. The Bank invites on-line proposals from companies registered in India for engagement of Agency/Service provider/vendor (hereafter referred to as agency) for managing its Wellness Program including Annual Health Check-up (AHC) and Health Risk Assessment (HRA).

3. Only well established and reputed firms with relevant experience in the area of wellness are eligible for engagement under contract.

4. All entries in proposal should be entered in on-line Technical and Commercial Bid formats without any ambiguity.

5. Technical Bid will be opened on-line on specified date and time as given in NIT. Top five bidders on the basis of score in Technical Bid calculated off-line will be invited for presentation. Commercial Bid of only those bidders will be opened on-line who will qualify through above process on the basis of technical bids and presentation.

6. Bidders are instructed to use “Upload Documents” link in “My Menu” to upload documents in Document Library. Multiple documents can be uploaded. Maximum size of single document for uploading is 5MB. Once documents are uploaded in the library, bidders can attach them through Attach Document link against the particular tender. Please note that if documents are not attached to a tender, the same cannot be downloaded by Employee Health Section (EHS), HRMD, RBI and it will be deemed that the vendor has not submitted the documents. For further assistance follow instructions of vendor guide.

7. All notices and correspondence to the bidder/s shall be sent by email only, till finalization of tender takes place by EHS, HRMD, RBI as well as by MSTC. Hence, the bidders are required to ensure that email address provided by them is valid and updated with MSTC. Bidders are also requested to ensure validity of their Digital Signature Certificate (DSC).

8. At any time, prior to deadline for submission of proposal, the Bank may for any reason, modify the RFP. Please note that there is no provision to take out list of parties downloading the RFP/ tender document from the portal mentioned in NIT. As such bidders are requested to see the portal once again before the due date of opening to ensure that they have not missed any corrigendum uploaded against the said RFP after downloading the document. The responsibility of downloading the related corrigendum, if any, will be of the bidder only. No separate intimation in respect of corrigendum to this NIT (if any) will be sent to tenderer/s who have downloaded the documents from the portal. Please see portal

Page 5 of 24

www.mstcecommerce.com/eprochome/rbi of MSTC Limited. 9. The Bank reserves the right to accept any or reject any or all the proposals in whole or part

without assigning any reasons. 10. E-tender cannot be accessed after the due date and time mentioned in NIT. Bidding in e-Tender 1. Bidder/s need to submit necessary transaction fees to MSTC for the e-Tender which is non-

refundable. 2. The process involves Electronic Bidding for submission of Technical Bid as well as

Commercial Bid. 3. Only those bidder/s who have submitted the above fees can submit their Technical Bid and

Commercial Bid on-line in MSTC portal www.mstcecommerce.com – e-procurement PSU/Govt. Depts RBI Login My Menu Auction Floor Manager Live Event Selection of Live Event Technical Bid.

4. In all cases bidders should use their own ID and password along with Digital Signature at the time of submission of their bid.

5. During the entire e-Tender process, the bidders will remain completely anonymous to one another and also to everybody else.

6. The e-Tender floor shall remain open from the pre-announced date and time till as much duration as mentioned above.

7. All electronic bids submitted, using valid DSC, during the e-Tender process shall be legally binding on the bidder. A bid will be considered as the valid bid offered by the concerned bidder and the acceptance of the same by EHS, HRMD, RBI (Buyer) will form a binding contract between Buyer and Bidder for execution of work. Such successful tenderer will thereafter be called Vendor.

8. It is mandatory that all the bids are submitted with DSC otherwise the same will not be accepted by the system.

9. Bank reserves the right to cancel or reject or accept or withdraw or extend tender in full or part as the case may be without assigning any reason thereof.

10. No deviation of the terms and conditions of the tender document is acceptable. Submission of bid in the e-Tender floor by any bidder confirms his acceptance of terms and conditions for the tender.

11. Unit of Measure (UOM) is indicated in the e-Tender Floor. Rate to be quoted should be in India Rupees as per UOM indicated in the e-Tender Floor/ tender document.

12. The selection of the Vendor resulting from this open e-Tender shall be governed by the terms and conditions mentioned therein.

13. No deviation to the technical and commercial terms and conditions is allowed. 14. EHS, HRMD, RBI has the right to cancel this e-Tender or extend the due date of receipt of

bids without assigning any reason therefor. 15. The on-line tender should be submitted strictly as per terms and conditions and procedures

laid down on the portal www.mstcecommerce.com/eprochome/rbi of MSTC Limited. 16. The bidders must upload all the documents required as per terms of NIT. Any other

document uploaded which is not required as per terms of NIT shall not be considered. 17. The bid will be evaluated based on the filled-in technical and commercial formats. 18. The documents uploaded by bidder/s will be scrutinized. In case any of the information

furnished by the bidder is found to be false during scrutiny, punitive action may be taken against defaulting bidder.

19. The Bank intends to select only one bidder by issue of Request for Proposal, under contract. 20. During pre-qualification and evaluation of e-Tender, the Bank may, at its discretion, ask

https://www.mstcecommerce.com/eprochome/rbi

https://www.mstcecommerce.com/

https://www.mstcecommerce.com/eprochome/rbi

Page 6 of 24

respondents for clarifications on their proposal. The respondents are required to respond within the time frame prescribed by the Bank.

21. The proposal may be uploaded along with the covering letter about the proposal accompanied by the information/ documents indicated in the Annex and the declaration signed by the authorized signatory with Seal of the Company. All the pages are required to be signed.

22. The tenure of the contract would initially be for one calendar year (2019) and may be renewed thereafter for maximum period of two years, one year at a time, subject to review and satisfactory performance.

Contact Persons Shri Chetan Balwir Deputy General Manager Phone: +91-22, 22610329, - 22602454, Fax: +91-22-22661892 Email: [email protected] Smt. Navjot Kaur Assistant General Manager Phone: +91 -22 22610367, 22602472, Fax 91 22 22661892 Email: [email protected]

mailto:[email protected]

mailto:[email protected]

Page 7 of 24

SECTION II: ELIGIBILITY OF FIRMS

The firm has to satisfy the following pre-qualification criteria to apply for engagement. Respondents satisfying the following criteria only are eligible to submit the Proposal for RFP. (a) This invitation to respond to the RFP is open only to reputed and well established registered

companies that are incorporated or registered under the Indian Companies Act, 1956. (b) The agency should have been offering wellness services including Annual Health Check-up

for at least three years during last five years. (c) The agency should have the paid up capital of minimum `50 lakh and revenue of minimum

`1 crore during last three years. (d) The agency should have a direct employee base (excluding contract and sub-contract

employees) of more than 50 employees, with exclusive team under Health and Wellness in India.

(e) The agency should be presently handling similar wellness program for at least one corporate client with coverage of at least 10,000 members (off-site check-up covering at least 85% tests indicated in the Annex 4).

(f) The agency should have pan India presence with offices in six centres, preferably at the four metro cities in India viz. Mumbai, Kolkata, Chennai and Delhi.

Disqualifications: Bank may at its sole discretion and at any time during the evaluation of proposal, disqualify any respondent, if the respondent (i) Made misleading or false representations in the forms, statements and attachments

submitted in proof of the eligibility requirements; (ii) Failed to provide related clarifications, when sought; (iii) Declared ineligible by the Government of India/State/UT Government for corrupt and

fraudulent practices or blacklisted.

Page 8 of 24

SECTION III: SCOPE OF WORK 1. Strategy & Design

(a) Planning and designing Wellness Program including AHC & HRA for RBI Employees & their spouses at various centres of the Bank. (Annex 3 shows region-wise approximate number of employees & spouses to be covered as also DCs/hospitals enlisted under present program, Annex 4 shows the list of tests to be covered).

(b) Making arrangements with various diagnostic centers/hospitals at centres where Bank has its regional offices. A list of diagnostic centres/hospitals as per choices of regional offices of the Bank will be made available along with the Letter of Intent. Successful vendor may provide diagnostic centres/ hospitals of own choice over and above the choices of the Bank.

(c) The diagnostic centers/hospitals should have the facility to conduct all the tests specified in the Annex 4 within own premises.

(d) Communication to all employees should be made sufficiently in advance and detail, informing the complete health check-up plan, process etc. and branding of wellness activities.

(e) Designing support services viz. centralised dedicated helpdesk for scheduling appointment, grievance redressal process, communication with Bank’s nodal officers, tracking by web-based MIS etc.

(f) Initiatives to be taken such as health talks, promotional sms messages to increase employee engagement in the wellness program.

2. Integrated Services

Providing integrated health risk management services for employees of the Bank. These services combine the following.

(a) Serving as single point of contact and facilitating annual health check up of all eligible

employees and their spouses including fixing up appointments as per request made by employees, ensuring efficient service by the designated diagnostic centers/ hospital, delivering soft and hard copy of reports etc.

(b) Serving as single point of contact to facilitate payments and also escalations. RBI will release payments as per actual number of health check-ups undergone at the end of every month against submission of an invoice/bill giving details of the employees/spouses covered during the month.

(c) Sharing consolidated data of status of health check-up done (utilization) in every month showing status for the previous month.

(d) Providing employee-wise health profile in the format and frequency to be decided later. (e) Health Risk Assessment – Categorisation of employees into various risk categories

based on the assessment using an appropriate software provided tool details of which may be provided in this RFP.

3. Reporting

(a) Facilitating comprehensive reporting on a monthly and ad-hoc basis (b) Utilization MIS and summary sharing (c) Collating feedback for the services

Page 9 of 24

4. Data Management & Analysis

(a) Preparing corporate Health Risk profile of the Banks Employees for the client (b) Providing vital insights for improved decision making for wellness programs and health

results (c) Using data from multiple sources to identify health risks.

5. Scope of Wellness Program/Add-on benefits

A. Online Health Risk assessment and Annual Health Check –up Programme -

i. Making arrangements with various diagnostic centers/hospital at all locations of RBI to conduct the annual health check up of its employees/spouses. The agency will be expected to have designated diagnostic centers as per the number mentioned in Annex 3 (Number of diagnostic centers presently empanelled with RBI) which will be spread over entire city. (region-wise number of employees to be covered as per Annex 3 and lists of tests to be covered under the Annual health check programme are given in Annex 4)

ii. The diagnostic centers/hospitals should have the facility to conduct all the tests specified in the Annex 4 within the same diagnostic center/hospital.

iii. Communication to all employees informing the complete health check-up plan, process etc. /branding of wellness activities.

iv. Designing support services viz. dedicated helpdesk for scheduling appointment, grievance redressal process, tracking by web-based MIS etc.

v. Serving as single point of contact and facilitating annual health check up of all eligible employees including fixing up appointments as per request made by employees, ensuring efficient service by the designated diagnostic centers/hospital, delivering soft and hard copy of reports etc.

vi. Serving as single point of contact to facilitate payments and also escalations. RBI will release payments as per actual number of health check-ups undergone at the end of every month against submission of an invoice/bill giving details of the employees covered during the month.

vii. Sharing consolidated data of status of health check-up done at frequency to be decided viii. Providing employee-wise health profile in the format and frequency to be decided.

B. Employee support & well being

Name Description Duration Coverage Health Management program

On the basis of the health check-up results and HRA, the employees to be categorised on various risk levels. The Mid to High risk employees to be extended telephonic and in person access to qualified nutritionist, fitness experts and guided by Health Coach for management of lifestyle, clinical nutrition, weight management, Diabetes, Women’s health . The program should enable the employees to improve their health parameters,

One Year Employee

Page 10 of 24

Name Description Duration Coverage thus reducing the risk of critical illnesses and the trauma associated with it.

Emergency Medical Assistance

a 24x7 service to provide ground medical transportation along with 24x7 tele health service to avail consultations and recommendations for routine health issues over the phone by a qualified doctor.

One year Employee + Dependants

Medical Second opinion

An online doctor consultation platform to connect to healthcare experts to help employees make informed decisions about the treatment that they are receiving in any hospital or from any doctor.


Employee assistance program

Employee can reach out to a professional expert for issues related to emotional worries (Anonymous)


Onsite activities: Flu vaccination

To be administered at official and residential premises (Limited Camps)

Once in a year

Employee

Eye/Dental examination camp

• Auto Refractometer and prescription for glasses or contact lenses • Far & Near Vision • Colour Vision Test • Basic Dental Examination by Dentist at official and residential premises (Limited Camps)

Once in a year

Employee + Spouse

Yoga Sessions To be conducted at official premises by experts ( Limited Sessions)

Fortnightly Employee

Marathon Training One month program by fitness expert (Limited Sessions)

Twice a year Employee

First Aid Sessions Session on Principles of First aid covering emergency action plan, CPR, BLS etc.

One 6hrs session at all locations

Employee

C. Health Portal & Electronic Health Records - A central repository of information for employees. The portal to give access to HRA, appointment booking, reports upload, blogs on various medical conditions, discounted access to pharmacy, 24x7 tele health.

Page 11 of 24

SECTION IV - ASSESSMENT CRITERIA

(A) Proposal Requirements 1. You may note that for the purpose of the engagement of the agency, a two -stage bidding

process will be followed. The response to the present tender will be submitted over MSTC portal in two parts, i.e., the Technical Bid and the Commercial Bid. The Technical Bid will contain the exhaustive and comprehensive Technical details indicated in Annex 1, and Commercial Bid will contain the Pricing information as indicated in Annex 2. The Technical Bid shall NOT contain any pricing or commercial information at all and if the Technical Bid is found to be containing any price related information, the specific Technical Bid would be disqualified and would NOT be processed further.

2. Your response should be organized into the following sections:

Section 1 Executive Summary / Introduction Section 2 Proposal Compliance Letter

A letter signed by an authorized officer of your agency signifying your proposal’s complete compliance with the RFP specifications except as specifically noted in the appropriate sections.

Section 3 Technical Bid (as per Annex 1 to this RFP) Section 4 Commercial bid (as per Annex 2 to this RFP)

Cost per employee to be quoted. Section 5 Items included with Proposal

3. All proposals received will be opened online in front of an internal committee constituted for this

purpose in RBI in the presence of representatives of agency if they choose to remain present. Top five companies from the qualified agencies will be called for the presentation to the Evaluation Committee constituted for the purpose. In case of tie all agencies in the fifth place, will be called for presentation.

4. The presentation should cover all aspects included in the scope of work detailed at Section III

of this RFP. Bidders may include specific value propositions/additions that they wish to provide. Bidders may also give complete details of their organizational structure, number of offices in India, experience in handling similar programs for including those of PSUs which will be considered by the committee for evaluation. The presentation should also cover all the aspects mentioned at item III (Details of Capabilities) in Annex I.

5. The Commercial Bids of the successful agencies will be opened online in front of the internal

committee formed for the purpose. A final decision on the successful bidder will be taken on techno commercial evaluation in which the technical parameters, presentation and Commercial bids would be given weightage of 20%, 40% & 40% respectively.

(B) Important Terms

Quotes: The rates quoted must be final Terms: Your proposal must not include “Cancellation” clause.

Page 12 of 24

(C) Process to be adopted for Evaluation of the Bids 1. As mentioned above the evaluation of the bids received will be made on the basis of a

techno commercial evaluation which will be done with 60% weightage for the technical component (technical parameters and presentation) and 40% weightage for commercial component.

2. The technical evaluation would be done in two stages. In the first stage, only the ‘Technical Bids’ will be opened in the presence of an internal bid opening committee and Technical Bids in respect of only those bidders who fulfill the eligibility criteria indicated in the Section II of this RFP will be considered for technical evaluation. The eligible technical Bids will be evaluated on the basis of Technical details and the points to be awarded as per following table:-

Evaluation criteria for Technical Bids

Sr. No. Criterion Points Total

1 Number of Years in Wellness business 10 Between 3 to 5 Years 4 Above 5 and up to 7 years 6 Above 7 and up to 9 years 8 Above 9 Years 10 2 Paid up capital (` in Lakhs) as on 31/03/2018 10 Between 50 to 65 4 Above 65 Lakhs to 80 Lakhs 6 Above 80 Lakhs to 1 crore 8 Above 1 crore 10 3 Annual Revenue (` In Crore) as on 31/03/2018 10 Between 1 Crore to 5 Crore 4 Above 5 Crore to 10 Crore 6 Above 10 Crore to 15 Crore 8 Above. 15 Crore 10 4 Number of employees 10 Between 50 to 75 4 More than 75 and up to 100 6 More than 100 and up to 150 8 More than 150 10 5 Overall presence in locations * 30 Up to 10 10 More than 10 and up to 15 15 More than 15 and up to 25 25 More than 25 30

6. Number of corporate clients covered under similar wellness program (No. of people at each client actually served during the last one year should be minimum 10000. Further these people should have undergone health check-up at diagnostic centers)

30

Page 13 of 24

Sr. No. Criterion Points Total One (1) client 10 Two (2) clients 15 Three (3) clients 25 Four (4) clients or more 30

* Locations where RBI has its offices will be considered. (Annex 3). Resources of sister concerns/partners will not be considered.

3. Bids will be ranked on the basis of the Technical scores. 4. In the second stage of technical evaluation the top 5 bids will be selected for further

evaluation. The successful bidders will be invited to make a presentation to an internal Committee constituted for the purpose. In case of tie in the fifth rank, agencies at fifth rank will be invited to make the presentation. The internal committee will rank the presentations.

5. The Commercial evaluation would be done by opening the Commercial Bids of those bidders, who have qualified through the above process on the basis of evaluation of their Technical Bids. The commercial component would have 40% weightage and commercial bidder quoting the lowest rate per person would be treated as CLOW. The commercial bid score would be arrived at by applying the formula (CLOW/C)*40. For the purpose of calculation of CLOW, the grand total indicated in Annex 2 will be considered.

6. A final decision will be taken on techno commercial evaluation in which the technical parameters, presentation and Commercial bids would be given weightage of 20%, 40% & 40% respectively.

(D) Reserve Bank of India reserves the right to Reject any or all responses received in response to the RFP without assigning any

reason whatsoever. Cancel the RFP / Tender at any stage, without assigning any reason whatsoever. Waive or Change any formalities, irregularities, or inconsistencies in this proposal

(format and delivery). Such a change / waiver would be duly and publicly notified in the Bank's website before the closure of the bid date.

Extend the time for submission of all proposals and such an extension would be duly communicated to all the companies.

Select the next most responsive bidder if the first most responsive bidder evaluated for selection fails to result in an agreement within a specified time frame.

Select the bidder even if a single bid is received as response. Share the information / clarifications provided in response to RFP by any bidder, with all

other bidder(s) / others, in the same form as clarified to the bidder raising the query. (E) Bid Submission Technical as well as Commercial Bid would be submitted on MSTC portal. Part 1 – Technical Bid to be on-line.

Part 2 – Commercial Bid to be on-line

Page 14 of 24

(F) RFP Terms and Conditions Following additional terms and conditions shall apply to the evaluation process:

(a) Bidder warranties - By submitting a Response, Bidder represents and warrants to RBI that, as at the date of submission:

(i) the Bidder has fully disclosed to RBI in its Responses all information

which could reasonably be regarded as affecting in any way RBI’s evaluation of the Response;

(ii) all information contained in the Bidder’s Response is true, accurate and complete

(iii) and not misleading in any way; (iv) no litigation, arbitration or administrative proceeding is presently taking place,

pending or to the knowledge of the Bidder threatened against or otherwise involving the Bidder which could have an adverse effect on its business, assets or Commercial condition or upon RBI’s reputation if the Response is successful;

(v) the Bidder will immediately notify RBI of the occurrence of any event, fact or circumstance which may cause a material adverse effect on the Bidder’s business, assets or Commercial condition, or RBI reputation or render the Bidder unable to perform its obligations under the RBI agreement, if any or have a material adverse effect on the evaluation of the responses by RBI; and

(vi) the Bidder has not and will not seek to influence any decisions of RBI during the evaluation process or engage in any uncompetitive behavior or other practice which may deny legitimate business opportunities to other Bidders.

(b) Confidentiality - Bidder must keep confidential any information received from or about

RBI as a result of or in connection with the submission of the Response. All information contained in the Response, or in subsequent communications shall be deemed confidential and may be used only in connection with the preparation of Bidder’s Response. Unless expressly agreed in writing prior to submissions, Responses are not confidential and may be used by RBI in whole or part. RBI however, will not disclose the information provided by Bidder in a Response other than to its affiliates or to its professional advisors, unless required otherwise by any provisions of law. Additionally and at any point of the evaluation and selection process, RBI may require the Bidder to execute an NDA if the Bidder has not executed an NDA with RBI previously.

(c) Disclaimer- Whilst all reasonable care has been taken in compiling this Response

document, the figures, documents and details are presented in good faith; and no warranty or guarantee (express or implied) is given by RBI as to the completeness or accuracy of the Response or any information provided in or in connection with it. To the maximum extent permitted by law:

(i) RBI, its officers, employees and agents will not be liable in any way whatsoever for any loss, damage, cost or expense (including without limitation any liability arising from any fault or negligence on their part) arising from the evaluation process; and

(ii) each Bidder releases and indemnifies RBI from all claims, suits, demands, proceedings, actions, liabilities, damages and costs which may arise under

Page 15 of 24

statute, law, equity or otherwise arising form, whether directly or indirectly, or in connection with the evaluation and selection process.

(d) This RFP is not an offer to contract, nor should it be construed as such; it is a definition of specific RBI requirements and an invitation to recipients to submit a responsive proposal addressing such requirements. RBI reserves the right to make no selection and enter into no agreement as a result of this RFP. Only the execution of a written agreement between RBI and agency will obligate RBI in accordance with the terms and conditions contained in such agreement.

(e) It should be understood that your response to this RFP constitutes an offer to do business on the terms stated in your response and that, should a contract be awarded to you, RBI may, at its option, incorporate all or any part of your response to this RFP in the contract. RBI reserves the right to accept your offer without further discussions and without any additional opportunity for you to amend, supplement or revise your submitted offer.

(f) RBI’s right to verify - RBI reserves the right to conduct a site survey or obtain other evidence of facilities, resources, and managerial, Commercial and Bidder performance abilities prior to announcing the successful Bidder or awarding an agreement under this evaluation process.

(g) Commercial documents- RBI may request additional Commercial/ business information from the Bidder at its discretion.

(h) Selection criteria - The selection criteria, inquiries, questions or information put forth in the Response are meant to be provided on the aforesaid and established through the details submitted by the bidder in the Technical Bid.

(i) Termination/or suspension of evaluation process - RBI reserves the right to suspend or terminate the Bidder evaluation process (in whole or in part) at any time in its absolute discretion and without liability to the Bidder or any third party. Bidders will be notified if any suspension or termination occurs, but RBI is not obliged to provide any reasons.

(j) Other Rights - Without limiting its rights under any other clause of this evaluation process or at law, and without liability to the Bidder or any third party, RBI may at any stage of the evaluation process: Require additional information from a Bidder; Change the structure and timing of the evaluation process; Terminate further participation in the evaluation process by a Bidder; Negotiate with more than one Bidder; Terminate negotiations being conducted with a Bidder; Vary or extend the timetable and evaluation process; Accept any non-complying Response; or Vary the terms and conditions of the evaluation process, the RFP or specifications or requirements at any time.

(k) Responsibility for Costs - Bidder is responsible for all costs, expenses or liabilities incurred by them or on their behalf in relation to the evaluation process (including in relation to providing RBI with the response, the revised response or any additional information).

(l) Non-Reliance by Bidder - Bidder, by submitting a Response, acknowledges that:

it does not rely on any information, representation or warranty, whether oral or in writing or arising from other conduct, other than that specified in this RFP or otherwise provided by RBI in writing; it has made its own inquiries as to regarding the risks, contingencies and other circumstances that may have an effect on the Bidder’s Response as well as the accuracy, currency or completeness of such information; and

Page 16 of 24

Information provided in its Responses are based on historical trends does not constitute a representation that such trends will continue into the future or occur again and nothing contained in its Response can be relied upon as a commitment, guarantee or representation regarding future events or performance.

(m) RBI‘s right to vary - RBI reserves the right to vary any aspect of this valuation process, RFP without liability to Bidder. Where RBI varies any aspect of this evaluation process or the agreement, RBI shall notify the Bidder of that variation.

(n) Incorporation of Responses into agreement - The successful Bidder as concluded by RBI shall sign a RBI agreement. RBI may, at its sole discretion, incorporate any portion of any successful Response of a successful Bidder in to the final RBI agreement. RBI may require a successful Bidder to submit, before negotiation of the RBI agreement, details of issues which may affect their ability to act as a Bidder.

(o) Precedence of Documents - If there is any inconsistency between the terms of this RFP and any of its appendices, schedules or attachments then, unless the contrary is explicitly stated in this RFP, the terms of the RFP will prevail to the extent of any inconsistency.

(p) Governing Laws & Dispute Resolution-The RFP and selection process shall be governed by and construed in accordance with the laws of India. Any dispute arising out of the RFP process shall be referred to arbitration under the Arbitration & Conciliation Act, 1996. The arbitral tribunal shall consist of three arbitrators - one each to be appointed by RBI and Bidder and the two appointed arbitrators then appointing an umpire. The venue of arbitration shall be Mumbai.

(q) The evaluation process as communicated earlier shall continue without any changes. (r) In the event that you elect not to respond to this RFP, then the restrictions shall continue

to apply to the use or disclosure of the information. Additionally, Bidders must immediately return this document and certify in writing to RBI, that all copies have been returned to RBI, or destroyed.

Page 17 of 24

SECTION V – ANNEX & DECLARATION Annex 1

Part 1 - Technical Bid for engagement of Agency/Service Providers/vendors to manage the Wellness Program includingAnnual Health Check Up & Health Risk Assessment The Technical bid comprises of the following :

(I) Commercial and other parameters of the company (II) Statement of requirements (III) Details of capabilities

(I) Commercial and other parameters of the company Sr. No.

Particulars Answers Documents required in support of the requirement

1 Name of the company Copy of Certificate under Companies Act

2 Registered office address

3 Name and contact details of person making the submission

Name Designation Address Telephone E-mail address Company website

4 Number of years in Wellness business in India

5 Paid up Capital (in Crore)

Submit the copy of audited balance sheet for the Commercial year 2017-18

6 Reserves & Surplus (in Crore)

Submit the copy of audited balance sheet for the Commercial year 2017-18

7 Revenues (in Crore) Submit the copy of audited balance sheet for the Commercial year 2017-18

2017-18 2016-17 2015-16

8 Direct Employee Strength (excluding contract and sub-contract employees)

Auditor’s Certified Copy

9 No. of Offices (list of offices to be given)


Page 18 of 24

Sr. No.

Particulars Answers Documents required in support of the requirement

10 No. of Corporate Clients Auditor’s Certified Copy 11 Out of above No. of

corporate clients having coverage of more the 10,000 people (Details to be given) $


12 Experience in Health Risk Management Services

13 Details of Public Sector Companies if any being served as your client


$(Details of number of people served under wellness to be given) (II) STATEMENT OF REQUIREMENTS Organizational Overview A list of directors and key management executives together with their management responsibilities and background. Please include details of Relationship Manager/Key Account Manager

Name Designation Experience in this field (Yrs)

References : Provide at least TWO references from your existing clientele.

Organization Name Contact Person Designation Tel & Fax Number

Page 19 of 24

III DETAILS OF CAPABILITIES

1. Diagnostic Centre Quality & Reach Please provide the list of existing diagnostic centres your company has a tie-up. Also, please share the empanelment process of diagnostic centres.

2. Scope of services Please detail the scope of services for the health check and the wellness program. Your response must specify:

• Integration of approach – How will you ensure that the test readings are used to create actionable and personalized wellness plans, given the objective is to upgrade from a health check to a wellness program ?

• Influencing health behavior – How will you ensure that employees are given the necessary level of sensitization and counseling to help them make relevant changes in health behavior ?

• Measurement of risk profile – How will you demonstrate that a comprehensive risk profile of the entire Bank has been carried out? Also details to show the medical validity of the same – please detail the clinical validity of your risk scoring tool.

• Operational rigor - What controls over quality do you maintain to ensure that ‘false positives’ are identified and the necessary tests repeated to ensure that employees are not subjected to unnecessary ‘health-scares’?

3. Process Flow Chart Please provide a high level process flow chart of the activity that will be carried out as per

Bank’s requirements and expectations 4. Data security/confidentiality

Please provide a detailed write up on the measures that would be taken for the data security/confidentiality

5. Resource Qualification Details Please provide your estimated deployment plans and also mention the minimum

qualification that your deployed resources would be having. Please detail the account management team and specify whether the resources are dedicated to our account or not. Also provide a list of activities and project plan for operationalizing.

6. Volume handling capacity Please provide your current volume handling capacity and also mention your scalability that you would offer during spikes in volumes

7. Compliance related documents Please provide copy of the Proprietary/Constitutional documents along with PAN/Service Tax/VAT No. as applicable

8. Organizational Chart/Escalation Matrix Please provide your Organizational Chart and details of the Account Management team, including escalation matrix.

Page 20 of 24

Annex 2

Part 2 - Commercial Bid for engagement of Agency/Service Providers/vendors to manage the Wellness Program including Annual Health Check Up & Health Risk Assessment

Rates in Indian Rupees (`)

Package Age Group DC Hospital Below 40

Nos. Rate Amount Rate Amount Base Male (3519) Base Female (3258)

40 & Above Base + DBD Male (9517) Base + DBD Female (9237) Base + Sono-Mammography Female (9237) Base + DBD + Sono-Mammography Female (9237) Total Grand Total

Total in words : Rupees _________________________________________________________ _______________________________________________________. Note: 1. The quantum of lives is 15,000 employees and 11,000 spouses and it may vary minimally

during the life of the AHC program based on reasons such as recruitment, retirement, death, marriages etc. It is clarified that past trends indicate 75% of employees /spouses had undergone the annual health check-up.

2. Rates in all the rows must be filled by the tenderer, amounts calculated w.r.t. number of staff shown for DC and hospitals. Also totals for DC and hospital as also the grand total must be mentioned in the format on-line. Grand total must be also be written in word. The amount in words would be taken as correct and final (if there is a mismatch between amount in figures and amount in words).

Page 21 of 24

DECLARATION CERTIFICATE

I/We do hereby declare that_____________________________________________________ (name of agency/ service provider/ vendor) there is no case pending with the Police/ Court/ IRDA/ SEBI/ Regulatory Authorities/ against the proprietor/ firm/ partner/ employee. Also I / We have not been suspended / delisted / blacklisted by any other Ministry of Government/ Department/ Public Sector Undertaking / IRDA/ SEBI/ Autonomous Body / Financial Institution / Court. We certify that neither our firm nor any of the partners are involved in any scam or disciplinary proceedings settled or pending adjudication. We hereby undertake and confirm that we have understood the scope of work properly and shall carry out the work as mentioned in this RFP. Signature of the Authorised Signatory with Seal

Page 22 of 24

Annex 3

Centre Emp Spouse Grand Total M F M F

AGAR 12 3 7 22 AHME 476 119 66 383 1044 AIZA 5 3 1 4 13 BANG 426 217 124 328 1095 BELA 237 57 31 206 531 BHOP 298 66 19 213 596 BHUB 347 54 9 248 658 CHAN 327 109 51 244 731 CHEN 582 310 164 477 1533 DEHR 24 6 1 16 47 GANG 11 4 7 22 GUWA 358 81 22 287 748 HYDE 414 171 76 310 971 IMPH 15 3 9 27 JAIP 396 81 34 324 835 JAMM 184 36 13 127 360 KANP 472 93 24 389 978 KOCH 40 41 28 35 144 KOLK 893 201 79 738 1911 LUCK 298 55 9 214 576 MUMB 3213 1329 812 2544 7898 NAGP 460 120 54 371 1005 NEWD 594 266 161 492 1513 PANA 24 9 3 12 48 PATN 401 78 13 320 812 PUNE 104 49 19 96 268 RAIP 34 12 4 20 70 RANC 41 8 3 24 76 RBSC 67 28 20 51 166 SHIL 23 3 1 11 38 SHIM 26 5 1 15 47 THIR 297 139 89 216 741 Grand Total 11099 3756 1931 8738 25524

.

Page 23 of 24

Annex 4

Below 40 (Base Package) Male Female

Complete blood count with Hb Complete blood count with Hb BP, Pulse, Height, Weight BP, Pulse, Height, Weight ESR ESR Diabetic Profile (HBA1C) Diabetic Profile (HBA1C) Urine Routine (Physical, Chemical & Microscopic examination)

Urine Routine (Physical, Chemical & Microscopic examination)

Stool Test Stool Test Lipid Profile (Total Cholesterol, LDL, HDL, Triglycerides, Cholesterol : HDL Ratio)

Lipid Profile (Total Cholesterol, LDL, HDL, Triglycerides, Cholesterol : HDL Ratio)

Renal Profile (Uric Acid, BUN : Blood Urea Nitrogen, Serum Creatinine)


Liver Profile (Total Bilirubin, Direct/Indirect, SGOT, SGPT, Total Proteins, Alkaline Phosphate, GGT)


X Ray Chest (PA) X Ray Chest (PA) Tread Mill Test (TMT)/ 2D Echo (*) Tread Mill Test (TMT)/ 2D Echo (*) Thyroid Stimulating Hormone (TSH) Thyroid Stimulating Hormone (TSH) USG – Whole abdomen USG – Whole abdomen & Pelvis Vitamin B12 Vitamin B12 ECG ECG

Age 40 & Above (Base Package)

Male Female Complete blood count with Hb Complete blood count with Hb BP, Pulse, Height, Weight BP, Pulse, Height, Weight ESR ESR Diabetic Profile (HBA1C) Diabetic Profile (HBA1C) Urine Routine (Physical, Chemical & Microscopic examination)

Urine Routine (Physical, Chemical & Microscopic examination)

Stool Test Stool Test Lipid Profile (Total Cholesterol, LDL, HDL, Triglycerides, Cholesterol : HDL Ratio)

Lipid Profile (Total Cholesterol, LDL, HDL, Triglycerides, Cholesterol : HDL Ratio)





X Ray Chest (PA) X Ray Chest (PA) Tread Mill Test (TMT)/ 2D Echo (*) Tread Mill Test (TMT)/ 2D Echo (*) Thyroid Stimulating Hormone (TSH) Thyroid Stimulating Hormone (TSH) USG – Whole abdomen USG – Whole abdomen & Pelvis Vitamin B12 Vitamin B12 ECG ECG Prostate Specific Antigen PAP Smear

Page 24 of 24

Optional Tests (Only for age 40 & above) Dexa Bone Densitometry (For male & female) Sono-Mammography (for female) General (*) 2D Echo test in place of TMT would be permitted only for those with physical disability, severe respiratory or cardiac or such issues.

-----------------------