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Request for Proposal-Airport Ground Handling, Passenger Services, and Passenger Mobility Assistance (Wheelchair) Services Management (RFP 2016-09-001)

Orlando Melbourne International Airport


REQUEST FOR PROPOSAL For

AIRPORT GROUND HANDLING, PASSENGER SERVICES, and PASSENGER MOBILITY ASSISTANCE (WHEELCHAIR)

SERVICES MANAGEMENT

RFP 2016-09-001

September 2, 2016

RFP 2016-09-001


Orlando Melbourne International Airport Page 1 of 21

PROSPECTIVE PROPOSERS WHO DOWNLOAD THESE DOCUMENTS FROM DEMANDSTAR MUST

EMAIL KAREN SCHLOTTACH at [email protected] or CALL 321-723-6227 EXTENSION 241.

FAILURE TO DO SO MAY RESULT IN THE PROSPECTIVE PROPOSER NOT RECEIVING ANY

ADDENDUMS THAT MAY BE ISSUED.

mailto:[email protected]

RFP 2016-09-001



CITY OF MELBOURNE AIRPORT AUTHORITY

AIRPORT GROUND HANDLING, PASSENGER SERVICES, and PASSENGER MOBILITY ASSISTANCE (WHEELCHAIR) SERVICES MANAGEMENT

REQUEST FOR PROPOSAL 2016-09-001

Date of Proposal: September 2, 2016

Estimated Award Date: October 26, 2016

BACKGROUND INFORMATION

Orlando Melbourne International Airport (MLB) is a modern commercial, full service airport located on the Atlantic coast of Central Florida and boasts tenants such as aviation giants Harris Corporation, Embraer, Northrop Grumman, and Rockwell Collins. The City of Melbourne Airport Authority operates and maintains the airport. Approximately an hour’s drive from Orlando, it is the closest airport to Port Canaveral, Kennedy Space Center/NASA, and the surfing capital of Cocoa Beach.

Four commercial airlines currently serve the airport. Delta Air Lines and American Airlines offer daily, nonstop flights to their respective hubs in Atlanta and Charlotte, and one-stop service to nearly anywhere in the world. Toronto-based Porter Airlines provides premium service scheduled nonstop flights between Toronto's Billy Bishop Airport and Orlando Melbourne International Airport. Elite Airways provides scheduled nonstop service from its Melbourne, Florida hub to Portland, Maine, Naples, Florida, and Long Island (Islip), New York, in addition to charter flight services. They are joined by Baer Air, which offers private aircraft charter to destinations throughout the contiguous Unites States, Canada, the Caribbean, and Central America, as well as limited scheduled service.

The airport consists of a 200,000 square-foot terminal, which can accommodate two million travelers annually (approximately 475,100 in 2015), a 40,000 square-foot fully outfitted customs facility, eight gates, and seven jet bridges. It is part of Foreign Trade Zone (FTZ) #136. The airport has three runways; the main runway, associated taxiways, and ramp can accommodate Boeing 747 wide-body commercial jets, as well as large cargo aircraft such as the C-5, C-17, Antonov 124, and Antonov 225.

The Melbourne Airport Authority (Authority) is issuing this Request for Proposal (RFP) for Ground Handling, Passenger Services, and Passenger Mobility (Wheelchair) Assistance Services Management (the Work) at Orlando Melbourne International Airport (MLB). The Work will be governed by a contract, a draft of which is attached hereto as Appendix E to this RFP.

RFP 2016-09-001



GENERAL INSTRUCTIONS AND REQUIREMENTS These instructions, requirements, and any special instructions contained in the specifications are a part of the terms and conditions of the proposal. Any exceptions/deviation to/from these instructions/requirements or specifications must be specified and submitted with the proposal. Failure to indicate any exceptions/deviations will be regarded as full acceptance of these requirements and instructions. 1. EXAMINATION BY PROPOSERS. All proposers must examine the specifications, schedules, special

instructions, and these general requirements prior to submitting a proposal. Failure to examine this RFP in its entirety is at the proposer’s own risk.

2. SUBMISSION OF FORMS. All proposals must be submitted and completed in ink or typewritten, in

the form provided by the City of Melbourne Airport Authority. The individual signing the proposal must initial any erasures or other changes. Proposals will not be considered unless the Proposer or an authorized agent signs the proposer response sheet. Failure to execute the RFP documents properly may result in rejection of the proposal.

3. DESCRIPTIVE TERMS. Unless the term “no substitute” is used, the use of brand name, manufacturer,

make, or catalogue designation in describing an item does not necessarily restrict Proposers to that particular brand name, etc. The term is simply to indicate the type, character, quality, and/or performance equivalence of the item desired. However, the proposed substitution item must be of such character, quality and/or performance equivalence as that indicated in the specifications. A proposed substitute item must include complete data as to the manufacturer’s name, type, model number, any descriptive bulletins and specifications.

4. EXCEPTIONS. Any deviations to these instructions or specifications must be submitted in writing in the

proposal. Failure to indicate any deviations will be regarded as full compliance with these requirements, specifications, and instructions and will be construed to mean that the Proposer offers to furnish the exact commodity described in the specifications/requirements.

5. UNIT PRICES. A unit price of each unit proposal must be shown and include packaging and/or packing,

if any, unless otherwise specified. If the quantity is an estimate, the unit price only shall be listed. On items where a quantity is specified, a total shall be entered in the appropriate column of the proposal schedule. If an error is made in extension of the price, the unit price shall prevail. Items or estimated quantity will be awarded on a “no guarantee” basis. Prices shall be extended in decimals, not fractions, and shall include transportation and delivery charges, prepaid by the Proposer to the destination specified in the special instruction of the specifications.

6. EXEMPTION FROM TAXES. The purchase of equipment, materials, and/or services by the City of

Melbourne Airport Authority is exempt from the payment of excise, transportation, and sales tax imposed by the federal, state and/or other city governments. Such taxes must not be included in the proposal prices. Upon request, applicable federal excise exemption certificates will be furnished. In the case of leases, where tangible taxes are required, the Authority will pay those taxes.

7. PAYMENTS AND DISCOUNTS. Payment for the materials, supplies, or equipment as specified in the

contract shall be processed promptly after completion of delivery of items and after receipt of properly prepared invoice(s). Discounts for prompt payment will not be considered in proposal evaluations, unless otherwise specified. Offered discounts, however, will be taken if payment is made within the discount period. Late charges may be assessed against the Authority when payment is not made before the due date (forty-five (45) days after receipt of proper invoice).

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8. DELIVERY. All prices shall be based on delivery F.O.B. Melbourne, Florida or to any points located within the municipal corporate limits (unless otherwise stated in the special instructions) with all charges prepaid to the actual point of delivery. Proposals must show the number of days required for delivery under normal conditions. Unrealistically short or long delivery promises may cause proposals to be rejected. A successful Proposer is required to keep the Authority advised concerning the status of the order at all times. All materials, supplies, equipment, and/or service shall be delivered within thirty-(30) days from the date of the award of contract, unless specified otherwise.

Inspection and acceptance will be at destination unless otherwise stipulated. Title and risk of loss of damage to all items shall be the responsibility of the shipper (vendor) until accepted by the using department of the City of Melbourne Airport Authority.

9. AWARD OF CONTRACT(S). The contracting entity reserves the right to award by item, groups of

items, or all items of the proposal; to reject any or all proposals in whole or in part; and, waive technical defects, irregularities, and/or omissions. The Authority reserves the right to request clarification of information from any Proposer. The Authority also reserves the right to waive minor irregularities in proposals, or to reject any and all proposals when to do so is in the best interest of the City of Melbourne Airport Authority. Proposal awards are subject to the Conflict of Interest provisions of Chapter 112, Florida Statutes.

10. EEO STATEMENT. Vendors must ensure that employees and applicants for employment are not

discriminated against for reasons of race, color, age, religion, sex, national origin, or handicapped status. Minority and female-owned businesses are encouraged to participate. The Authority is an Equal Opportunity/Veterans’ Preference employer.

11. DISAVANTAGED BUSINESS ENTERPRISES. Disadvantaged Business Enterprises (DBEs) are

encouraged to respond to this solicitation. The goal is to provide a good faith effort for DBE participation.

12. BID/PROPOSAL BONDS. If required by the specifications, a bid bond (or a certified check or cashier’s check) in the required amount must accompany the proposal. This bond may be retained by the contracting entity, as liquidated damages should the successful Proposer fail to comply with the terms of this proposal. The Authority will return all bonds or deposits to unsuccessful Proposers after the contract has been awarded.

13. PERFORMANCE BONDS. If required by the specifications, the successful Proposer must post a

performance bond in the amount required prior to award of contract. The bid bond or deposit may be returned to the successful Proposer upon the posting of the performance bond.

14. COMPLIANCE WITH APPLICABLE LAW. Federal, state, county, and local laws, ordinances, rules,

and regulations that in any manner affect the item(s) covered herein apply. Lack of knowledge by Proposer shall in no way be cause for relief from responsibility.

15. TEXTING AND DRIVING. The vendor must promote policies and initiatives for employees and other

work personnel that decrease crashes by distracted drivers, including policies to ban text messaging while driving.

16. PUBLIC ENTITY CRIME INFORMATION STATEMENT. A statement may or may not be required

as part of the proposal submittal; however, Proposers are subject to the provisions of Section 287.133, Florida Statutes, whereby the State maintains a convicted vendor listing that excludes those suppliers from proposal submittal for a period of thirty-six (36) months.

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17. LIABILITY. The vendor shall hold and save the City of Melbourne Airport Authority, its officers, agents, and employees harmless from liability of any kind in the performance of or fulfilling the requirements of a purchase order that may result from the proposal.

NOTE: ANY AND ALL SPECIAL CONDITIONS ATTACHED HERETO THAT VARY FROM THE ABOVE SHALL HAVE PRECEDENCE.

DRUG-FREE WORKPLACE CERTIFICATION (Identical Tie Proposals) In accordance with Section 287.087, Florida Statutes, preference shall be given to businesses with drug-free workplace programs. Whenever two or more proposals are equal with respect to price, quality, and service are received by the State or by any political subdivision for the procurement of commodities or contractual services, a proposal received from a business that certifies that it has implemented a drug-free workplace program shall be given preference in the award process. Established procedures for processing tie proposals will be followed if none of the tied vendors has a drug-free workplace program. In order to have a drug-free program, a business shall:

(1) Publish a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition.

(2) Inform employees about the dangers of drug abuse in the workplace, the business’s policy of maintaining a drug-free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations.

(3) Give each employee engaged in providing the commodities or contractual services that are under proposal a copy of the statement specified in Subsection 1.

(4) In the statement specified in Subsection 1, notify the employees that, as a condition of working on the commodities or contractual services that are under proposal, the employee will abide by the terms of the statement, and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of Chapter 893 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace.

(5) Impose a sanction on, or require the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee’s community, by any employee who is so convicted.

(6) Make a good faith effort to continue to maintain a drug-free workplace through implementation of this section.

RFP 2016-09-001



REQUEST FOR PROPOSAL 2016-09-001

AIRPORT GROUND HANDLING, PASSENGER SERVICES, AND PASSENGER MOBILITY ASSISTANCE (WHEELCHAIR) SERVICES MANAGEMENT

ORLANDO MELBOURNE INTERNATIONAL AIRPORT, MELBOURNE, FLORIDA

The City of Melbourne Airport Authority (Authority) is seeking competitive proposals from experienced Ground Handling, Passenger Services, and Passenger Mobility Assistance Services Management firms interested in providing superior customer service for all commercial air carriers operating at the Orlando Melbourne International Airport (hereinafter referred to as “Airport”). The Authority shall be the Successful Proposer’s Customer for Ground Handling (Ramp) Operations, Ticket/Gate Agent Services (Passenger Services), and Mobility Assistance Agent Services (Wheelchair) Services Management. The Successful Proposer shall support multiple airlines and their specific safety, security, and operational requirements each day, in addition to any ad hoc operation requirements. All Successful Proposer employees shall be trained and qualified to support each airline providing air service to the Airport. The required services include staffing the appropriate number of personnel to perform the following: • Ground Handling (Ramp) Operations:

o Aircraft Loading/Unloading Accurately/carefully handle baggage and freight during aircraft upload, download, and transport May load and unload containers of food, beverages, and dishes for in-flight meal services Lift, load, and unload customer baggage up to seventy (70) pounds, and one hundred (100) pounds

occasionally, from aircraft baggage compartment and/or and baggage system Load/unload baggage, cargo (small packages, pets, human remains, etc.), and mail Assist customers as needed; boarding/deplaning of physically-challenged passengers Position/remove boarding platforms/Jet Bridges to unload/load aircraft passengers Operate airline computer system or baggage scanners as required Transfer loads from aircraft to facilities and vice-versa Use tow truck with luggage carts or other means Assemble loads in baggage make-up areas Properly load/unload batteries and battery-powered equipment in compliance with all federal

regulations o Aircraft Marshaling Using hand or light signals or drive light truck with guiding sign, direct aircraft near terminal

and/or to/from aircraft parking locations assisting pilots maneuvering aircraft on ground Secure aircraft in parking position with blocks, stakes, and/or tie downs Direct, tow, and park aircraft

o Aircraft Quick Turnaround/Remain Overnight (RON) Cleaning Prepare aircraft cabin for departure or RON status: may include cleaning seats, seat pockets, floor,

galleys, and lavatories using brushes, rags, cleaning solutions, and vacuum Clean aircraft interior in accordance with Air Carrier requirements/timelines Remove waste and refresh/replace waste system chemicals Replenish Potable water

o Ground Service Equipment Utilization/Maintenance Properly operate, clean, and maintain the following Ground Service Equipment/vehicles:

- Engine starting units - Ground power unit - Lavatory truck - Luggage cart tow vehicles - Aircraft tow vehicles - Other equipment/vehicles as required

o Attend and successfully complete required training for current/future airlines o Comply with safety procedures as designated by Air Carriers, Station, and other entities o Carry/operate handheld radio as required; communicate with proper radio etiquette

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o Responsible for a safe and secure ramp environment at all times o Other duties as assigned

• Passenger Services Agent - Ticketing/Gate Agent Services include:

o Ticketing/Reservations/Terminal/Gate Check-in Inspect and verify passenger documentation Make public address announcements as required Process tickets, check baggage, monitor carryon baggage for size and quantity, and assign seats Provide information on arrival/departure times, boarding, carryon regulations, seat assignments Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations Operate equipment; computer keyboards, and carrier-specific reservation/ticketing software Handle denied boarding situations, solicit volunteers, re-accommodate customers, provide hotel,

meal, taxi vouchers when appropriate Greet arriving passengers; handle VIPs Must be people oriented, highly motivated with a professional, positive, and friendly attitude Assist passengers as needed through arrival/check-in processes including passengers with special

needs; unaccompanied minors (UM), VIPs and passengers needing mobility device assistance Adhere to uniform standards

o Provide special passenger assistance Assist customers with special needs, i.e., customers who need assistance in boarding Direct passengers through Customs, Immigration, as required Baggage processing Manage passenger baggage processing including handling and fee calculation if applicable Monitor baggage carousel for unclaimed baggage Track replaced, damaged, and miss-loaded baggage Meet arriving flights at baggage carousel to ensure proper handling of bags Provide consequential expenses to applicable customers when there is a delayed bag Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats,

strollers, etc. Handle delayed baggage issues, completes report, follows up with customers until bag is located Tell customers of Air Carrier policies/procedures on lost, damaged, replacement baggage,

pilferage claims; store unclaimed bags in Baggage Service Office until claimed o Jet way operation o Complaint Resolution Officer (CRO) must be on staff to comply with the Air Carrier Access Act o Produce all required, work related documentation; complete required reports o Ensure compliance with FAA, Air Carrier, airport regulations; enforce safety/security measures and

monitor sensitive safety zones o Comply with all federal, state, municipal, airport authority, carrier security requirements and policies o Assist peers to ensure mobility devices, strollers, and gate-checked bags (cleared through security)

are made available for loading upon departure and delivery to passengers upon arrival o Attend and successfully complete required training for current/future airlines o Ground Security Coordinator o Other duties as assigned

• Passenger Mobility Assistance Services Agent Services include:

o Inform passenger of transport procedure o Push mobility device passengers to and from gates o Follow all safety rules and dispatcher gate orders o Notify dispatch upon completion of each assignment o Complete any necessary mobility device or incident reports o Assist passengers with any problems, questions, or concerns o Roll customer-occupied mobility device safely down the jet bridge

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o Respond to Dispatch request for passenger or airline assistance o May escort passenger in mobility device through security checkpoints o Stock needed supplies including, but not limited to, baggage tubs o Pull unclaimed luggage from baggage belts and ensure its security o Demonstrate a professional attitude and respect toward the passengers o Examine mobility devices daily for any required repairs, needed maintenance o Observe/report unsafe/hazardous conditions to Manager or other authority o Inspect/check mobility device seat, back, wheels, brakes, handgrips and footrests; reports any required

maintenance or needed repairs to Manager o Provide physical assistance to seat and transport passengers to their destinations o Daily, evaluate overall cleanliness of mobility devices; clean/disinfect between uses o Ensure wheel brakes in place prior to allowing passengers to exit the mobility device o Assist passengers with checked/claimed luggage; carry passengers’ carry-on o Safely/comfortably lift disabled passengers with mobility devices to/from aircraft seat o Attend and successfully complete required training for current/future airlines o Perform other duties as assigned based on Manager’s needs or airline activity o Properly handle batteries and battery–powered equipment

Appendix C contains samples of arrivals and departures covering a two-month period. Proposer should base proposed number of Full-Time Equivalents (FTEs) on the following forecasted activities:

Additionally, by the nature of the Airport’s tenant base, there will be frequent ad hoc operations the Proposer must sufficiently staff and equip to support. Ad hoc operations may include diverted flights, cargo flights, emergency landings, and/or mid-day full/turn grooming, etc. The Authority will coordinate with the Proposer to ensure as much advance notification as possible for these ad hoc operations and understands, at times, there may be a premium associated with working these operations. Currently Ground Handling (Ramp) Operations, Ticketing/Gate Agent, and Passenger Mobility Assistance Services are provided under a single Contract Labor contract. Current estimated staffing levels presented in the following chart are for informational purposes only.

* These roles are performed as an additional duty by additionally trained Ramp Agents.

Calendar Year Passengers Cargo (lbs.) Aircraft Operations

2016 499,404 297,278 133,100 2017 526,972 313,131 138,651 2018 556,061 329,830 144,434 2019 586,756 347,420 150,459 2020 619,146 365,947 156,734 2021 653,324 385,463 160,853 2022 689,388 406,019 165,081 2023 727,443 427,671 169,419 2024 767,598 450,479 173,871 2025 809,970 474,502 178,441 2026 854,682 499,807 183,203

Forecasted Activity

Labor Category Number of FTEsGround Services Shift Manager 2Ground Services Shift Supervisor 3Training/Safety Coordinator 1Cargo Agent* 2Ramp Agent 32Ticket/Gate Agent 10Passenger Mobility Service Agent 12

Total 62

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Authority reserves the right to award any proposal received, required or alternative pricing, which is deemed the best value to the Authority. Authority reserves the right to reject any Proposer who, in the Authority’s sole discretion, does not meet the qualifications. The Authority reserves the right to waive minor irregularities and informalities, and to negotiate with any responding party relative to its proposal. Authority will not consider more than one proposal by any party for the organization. The Authority will reject one or all proposals if there is a reason for believing that collusion exists among Proposers. 1. SCHEDULE OF EVENTS

Timeframes for proposal selection activities are as follows:

• Issue RFP September 2, 2016 • Pre-Proposal Conference September 14, 2016, 1PM • RFP Questions Submission NLT 2PM September 16, 2016, no later than 2PM • Answers to RFP/Questions September 23, 2016 • Proposals Submission Deadline October 7, 2016, no later than 2PM • Interviews (if necessary) October 13-14, 2016 • Select Best-Value Proposal October 19, 2016 • Present to MAA Board October 26, 2016 • Negotiate/Execute New Contract No later than November 4, 2016 • New Contract/90 Day Transition Start On or About November 9, 2016 • Full Operations Begin On or About February 6, 2017

2. PRE-PROPOSAL CONFERENCE

The Authority will conduct a mandatory Pre-Proposal Conference to discuss this RFP and these documents September 14, 2016 at 1:00 PM in the Airport Board Room at Orlando Melbourne International Airport. The Authority recommends a representative for each potential proposer attend this conference in person. However, should any proposer not be able to travel to the Airport, the Authority will provide a virtual teleconference. Any Proposer who will not physically attend this conference must notify Karen Schlottach, Procurement Manager at [email protected], in order to receive the teleconference number and instructions. The purpose of this conference will be to discuss the requirements and objectives of the RFP and provide a review of the equipment, and tour operational and office space. Airport representatives will be available to address comments received and follow-up with responses in writing. Any questions and answers generated from the Pre-Proposal Conference will be responded to in writing and distributed to all identified Proposers in the form of an addendum to the RFP to be issued no later than 4:00 PM on September 23, 2016. The Authority will not respond to comments or questions received after 4:00 PM on September 23, 2016.

3. TERM OF CONTRACT A. Base Term: Successful Proposer will enter into a four (4) year Base Term Contract commencing on

or about November 9, 2016 and terminating in 2020.

B. Option Terms: In addition to the Base Term identified above, two three (3) year Option Terms will be included in the Contract to be exercisable upon mutual consent of the parties.

C. Authority may, at its discretion, not exercise the Option Term provisions of the Contract should it not be in the Authority’s best interest or should the Contractor be in material breach of any terms of the Contract and have been provided written notice and a reasonable cure period with such cure not being

mailto:[email protected]

RFP 2016-09-001



completed. The parties agree that to properly exercise any Option Term provided by the Contract, they must strictly comply with the provisions of the Contract regarding notification and exercise of an Option Term, including without limitation the timeframes and deadlines established thereby. If Option Terms are not exercised in the timeframes identified, this Contract will terminate on the date identified with no further obligation on the part of either party beyond the Base Term termination date.

A draft of the Ground Handling, Passenger Services, and Passenger Mobility Assistance Services Management Contract is attached as Appendix E for review and written comment as part of the RFP submission. Any exceptions to the Draft Contract must be addressed during the question and comment period or overtly stated within the proposal.

4. CONTRACT AREAS Orlando Melbourne International Airport (MLB) is a modern commercial full service airport located on the Atlantic coast of Central Florida. The Airport’s Ground Handling, Passenger Services, and Passenger Mobility Assistance Services Management are currently managed and operated by Airport employees and contract personnel.

5. STAFF SELECTION CONSIDERATION A. The Authority has one Representative that will be the Ground Handling, Passenger Services, and

Passenger Mobility Assistance Services Management day-to-day liaison between the Successful Proposer and the Authority.

B. For the rights and privileges set forth in the Contract, the Successful Proposer shall, to the extent reasonable, solicit interest when hiring personnel from the incumbent contractor employees who at the time of selection are working at the Airport. The solicitation will be at the sole discretion of the Successful Proposer.

C. The Proposer’s Local Site Manager, Ground Services Shift Manager(s), and Shift Supervisors are Key Personnel. Authority shall be involved in the hiring/selection of the local manager and shall have the opportunity to interview potential candidates. Any Key Personnel staff substitutions must have the prior approval of the Authority.

D. Contractor employees must pass a drug screening, a required FAA security background investigation, and must attend an FAA Security Standards Class and successfully pass a test with a minimum score of 70.

E. Proposer shall include in its proposal the minimum starting hourly pay rate for each labor category proposed; labor category descriptions are contained in Appendix D.

F. Proposer shall provide a guaranteed minimum $10/hour starting pay rate for any labor category that does not customarily receive tips for services performed.

G. Proposer shall include in its proposal a description of any employee performance and/or salary review policies, employee incentive and/or recognition programs, etc.

H. Ticket/Gate Agent employees support multiple air carriers, often on the same day. As such, employees may be required to wear/maintain multiple uniforms. Uniforms must adhere to each air carrier’s specific dress requirements. The Authority will work with the Successful Proposer regarding Mobility Assistance Service Agent Uniforms.

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6. EQUIPMENT Proposer will use and maintain current MAA equipment (reference Appendix A) in proper safe/working order to support all current and future air service, cargo services, and ad hoc operations. Any equipment at its end of useful life shall be phased out of service and replaced as deemed necessary by the Successful Proposer over the Term of the Contract. The Successful Proposer shall be responsible for procuring any necessary parts, oil, lubricants, etc. to maintain equipment. The Authority will provide fuel. The Successful Proposer shall own any equipment purchased by the Successful Proposer over the Term of this Contract. All equipment, as appropriate, shall be compliant with the Americans with Disabilities Act (ADA). The Successful Proposer shall provide the Authority its equipment phase-out/replacement plan with its Annual Budget each year, no later than April 1, for inclusion in the Authority’s following fiscal year budget estimate. The cost for any equipment provided by the Successful Proposer during the Term of this Contract shall be reimbursable as a “pass-through” only; the Proposer shall not apply fee to equipment costs.

Proposer shall maintain all equipment in a clean and operational status. The Authority shall have discretion in determining “clean”. The Authority will establish a parking standard for non-operating equipment.

7. FACILITIES

The Airport will provide Successful Proposer space for its staff. Space includes office space, a training room, and a maintenance facility. The combined office/training room space is 830 square feet. The maintenance facility is 1,800 square feet; refer to photos in Appendix H. Space for the Ticket/Gate and Mobility Assistance Services Agents includes back office and breakroom space. The Proposer is responsible for its internet access, telephone, etc. Proposer will be responsible for daily housekeeping of provided space.

8. FINANCIAL CONSIDERATIONS TO THE SUCCESSFUL PROPOSER (PAYMENT TERMS) For the rights and privileges set forth in the Contract, the Authority shall pay the successful Proposer any approved expenses, other fees, or expenses agreed upon by both parties. Proposer shall invoice monthly no later than the 10th of the month following the month in which the services were provided. Payment terms shall be NET fifteen (15) days from the date Authority receives a proper invoice and all supporting documentation.

9. SERVICE LEVEL AGREEMENT The Authority proposes to enter into a Service Level Agreement (SLA) with the Successful Proposer to provide an additional financial incentive that is intended to emphasize our commitment to the partnership and to assist in helping to ensure local staff is operating a safe, secure, on-time operation at all times. Upon contract award, the Authority will collaborate with the Successful Proposer on the approach and criteria to be eligible to receive the incentive, which will be included as an Exhibit to the Contract.

10. PROPOSAL EVALUATION Proposals will be reviewed for responsiveness to this RFP. In order for a proposal to be considered responsive, it must conform to all the substantial material terms and conditions required by the RFP. A proposal that does not conform to all the substantial material terms and conditions in the RFP will be deemed non-responsive and will not be further evaluated.

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The next step of the evaluation process involves scoring the proposal Technical Requirements, followed by the scoring of the Cost Proposal. The possible points allowed in this RFP are distributed as indicated in the Scoring Breakdown table.

The following Scoring Scale (0-5) will be used to rate each proposal on the criteria listed in the Technical Proposal Evaluation table.

In the proposal evaluation step, Authority rates the technical proposals based on the following listed criteria and the weight assigned to each criterion.

The Management Capability evaluation includes the following: • Letter of Introduction • Qualification Data-Similar Experience • Organizational Chart • Resumes • Licenses

Criteria Maximum Allowable PointsProposal Technical Requirements 70Proposal Cost 30Total 100

Scoring Breakdown

SCORING SCALERATING POINTS

Greatly Exceeds-Propsal significantly exceeds objectives/expectations in ways that provide tangible benefits or meets objectives/expectations and contains at least one enhancing feature providing significant benefits.

5

Strong-Proposal exceeds objectives/expectations in ways that are beneficial to the Airport and meets objectives/expectations and contains at least one enhancing feature that provides some benefit to the Airport. Weakensses are minor and are more than offset by the enhancing feature.

4

Meets-Proposal genreally meets the objectives/expectations.

3

Moderate-Proposal meets most requirements, and any weaknesses or deviations from requirements are minor, acceptable and may be readily corrected or minimized in terms of material impact.

2

Weak-Response was poor related to meeting the objectives/expectations.

1

Does Not Meet-Proposal does not comply substantially with requirements.

0

Criterion Weight Rating (0-5) Extended ScoreManagement Capability 4.0Staffing Plan 3.4Transition Plan 3.2Management Plan 2.4Disadvantaged Business Enterprise Status 1.0

Technical Proposal Evaluation

Total Technical Score

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• References • Litigation • Safety • Insurance • Business Structure • Non-Collusion Affidavit • Conflict of Interest Disclosure • Debarment Certification

The remaining categories do not have evaluation sub-categories. Cost Proposal points will be calculated after the Proposer’s total technical points are determined, using the following method: Cost points = (lowest Proposer’s cost/Proposer’s cost) X Maximum Allowable Cost Points as indicated in the “Scoring Breakdown” table. The value is provided in the Scoring Breakdown table. “Cost” = Total Proposed Cost as identified in the Proposer’s proposal. In this method, the lowest cost proposed will receive the maximum allowable points. The number of points assigned to the cost evaluation will be prorated, with the lowest accepted Cost Proposal given the maximum number of points possible for this criterion. Other acceptable Cost Proposals will be scored as the ratio of the lowest Cost Proposal to the Proposal being scored, multiplied by the maximum number of points possible for this criterion. An example for calculating cost points, where Maximum Allowable Cost Points Value = 60 points, is the scenario where Proposer X proposed a cost of $100, Proposer Y proposed $110, and Proposer Z proposed $120. Proposer X having the lowest cost would get the maximum 60 points. Proposer Y’s cost points would be calculated as $100 (Proposer X’s cost) divided by $110 (Proposer Y’s cost) equals 0.909 multiplied by 60 maximum points, for a total of 54.5 points. Proposer Z’s cost points would be calculated as $100 (Proposers X’s cost) divided by $120 (Proposer Z’s cost) equals 0.833, multiplied by 60 maximum points, for a total of 50 points. The Proposer with the highest point total form all phases of the evaluation (Technical Points + Cost Points) will be deemed the successful offer and presented to the Board for approval to award the contract. A six (6)-member committee inclusive of Authority senior staff members and the Authority Representative will evaluate each proposal. The proposal selected for award will be chosen based on the best value to the Authority.

11. INTERVIEWS

The Authority reserves the right to determine whether interviews will be necessary. All Proposers reasonably susceptible to being selected based on criteria set forth in this RFP may be given an opportunity to make a presentation and/or interview with the evaluation committee. The purpose of an interview is to further document the Proposer’s ability to provide the required services, and to impart to the committee an understanding of how specific services will be furnished. This interview will be evaluated using the same evaluation criteria listed above based on whether the interview substantiates the characteristics and attributes claimed by the Proposer in its written response to the RFP, and any other information requested by the committee prior to the interview. However, the Authority, at its sole discretion, may award a contract without interviews, based solely on information supplied in the proposal response.

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12. FILING PROPOSALS Without exception, proposals must be submitted in sufficient time to be received by Authority on or before the specified due date and time. Any proposal received after the date and time specified is late and will not be considered.

Submission of a proposal shall constitute a valid offer that may be accepted by the Authority as submitted for a period of one hundred eighty (180) days following the due date specified for proposal submission. Proposers may withdraw previously submitted proposals up to the filing deadline, without penalty.

13. PROPOSAL ELEMENTS/FORMAT/SUBMISSION REQUIREMENTS The Authority requires comprehensive responses to every section within this RFP. To facilitate the review of responses, Proposers shall follow the described proposal format. The intent of the proposal format requirements is to expedite review and evaluation. It is not intended to constrain Proposers with regard to the content, but to assure the specific requirements set forth in this RFP are addressed in a uniform manner amenable to review and evaluation. Proposals that do not provide all the information requested below may be deemed non-responsive. Your response must concisely contain sufficient information to assure the Authority of its accuracy and any additional information necessary to summarize the overall benefit of the response to the City of Melbourne Airport Authority. THE FOLLOWING INFORMATION MUST BE INCLUDED IN THE ORDER LISTED: TAB 1: General Information/Table of Contents/Appendices F & G

Provide general information of the Firm leading this project including Principal, contact person, address, phone, facsimile, and email. Include the Appendix F-Acknowledgement Form and Appendix G-Proposer Checklist.

TAB 2: Letter of Introduction (not to exceed two single-sided pages per Firm)

A brief profile of the Firm (or Firms if more than one listed on the Proposal), including a brief history of the company which clearly identify the following in a tabular or bullet format: 1. Principal or Corporate office location; 2. Role or responsibility this Firm has in the overall project; 3. Lead contact for the Firm; 4. Length of time Firm(s) have been in business under the same name; 5. Former names of the company and the years in business under each; 6. Location of office which will be responsible for implementation of this Contract; 7. Location of other offices from which resources may be drawn; 8. State if the Firm is a corporation, partnership, individual, joint venture, or other; 9. State the date of incorporation or date of organization; 10. Name the corporate officers or general partners; 11. State the average annual amount of work performed during the past five years

TAB 3: Qualification Data – Similar Experience

Proposers must demonstrate they have or are successfully performing similar work at airports of similar size within the past five years. List the experience in descending order with the most recent first. Provide the following information for each: 1. Name and location of the contract; 2. Nature of the Firm’s responsibility for this contract; 3. Customer’s representative name, address, and current phone number and email; 4. Size of contract (number of personnel per discipline, etc.); 5. Any other data the Firm deems appropriate to demonstrate its capabilities

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TAB 4: Organizational Chart Provide an organizational chart as it relates to this contract. Describe how your Firm will meet its current contract obligations and this contract, if selected. Identify any key personnel on these contracts that will be assigned to this contract, their current obligations, and how they plan to transition over to this contract.

TAB 5: Methodology

Describe your Firm’s methodology for managing this contract by providing the following: 1. Management Plan specific to this contract/airport 2. Staffing Plan: Include as much detail as possible on how your Firm will staff the various

operations each day of the week (include the number of Full Time Equivalents (FTEs) staffed for each labor category proposed)

3. Transition Plan: a) Include how your Firm will ensure adequate coverage for all operations to include

airline-specific training and corporate-specific training for any new-hire personnel (There is the potential of a 2-month delay in scheduling Passenger Services Agent personnel for training. Some training is three-weeks long. Personnel cannot work until successfully completing training.)

b) Include how your Firm will transition its equipment to ensure adequate coverage in maintaining all operations.

4. Monthly Report Template 5. Annual Fiscal Year (Oct-Sep) Report Template 6. Annual Contract Year Report Template 7. Operations Manual: Due no later than 30 days prior to Contract start date

TAB 6: Resumes

List resumes (limited to two pages per person) of key personnel to be involved with various aspects of the contract and an explanation of each individual’s contract role from the Shift Supervisors on up. For each individual listed, provide the following information: 1. Name of individual 2. Years with current firm 3. Total years in the industry 4. Current title with firm 5. Any licenses, credentials, certifications, or significant accomplishments relative to their

role on this contract 6. Role assigned on this contract 7. Past experience with current firm within the past five years 8. Past experience with other firms within the past five years and their role of responsibility 9. Qualifications to effectively manage this contract 10. Skills directly related to the labor category requirements to which personnel are proposed

TAB 7: Licenses

Include a copy of the Firm’s Business License and any/all applicable Professional Registrations from the appropriate governing board. A Firm must be properly registered at the time of its submittal to practice their profession in the State of Florida. Provide evidence that the Firm and all sub-consultants/subcontractors are licensed to conduct business in the State of Florida. Proposer shall be properly registered to practice in the State of Florida.

TAB 8: References

Provide a minimum of three reference letters from different customer representatives for different contracts that your Firm has provided or is providing services similar in scope to this RFP. Reference letters shall be current, dated within three years of this solicitation. The reference from the customer representative must be from different customers, provided on

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their letterhead, and include details regarding your Firm’s role on their contract. Letters from Orlando Melbourne International Airport Authority staff shall not be considered.

If applicable, provide up to two reference letters from different subcontractor or vendors from different contracts your firm has worked within the last three years if this solicitation. References from subcontractors/vendors must be from different contracts, provided on their letterhead.

TAB 9: Litigation

Identify all litigation or arbitration and/or pending litigation or arbitration your firm or has been a party to, legal action (including arbitration, administrative proceedings, etc.), or lawsuits during the last five years involving a client, contractor, or subcontractor for claims. Include a brief legal description of the dispute and its status. Describe the particular circumstances giving rise to the dispute and the actions which you firm took to attempt to settle the matter prior to and after suit being filed. Identify if you firm has ever been removed or relieved from a contract or duties on a contract. Identify if your firm has ever defaulted on a contract or had a bond recalled. Identify if your firm has ever been assessed liquidated damages. Identify any dispute or claim in which your firm has been a party to that was resolved without legal action during the last five years. Identify the value of any monetary settlements reached out of any of the above. The Authority reserves the right to disqualify any Proposer who, during the last five (5) years, has had an agreement or contract cancelled by a public agency for Cause including either failure to perform or illegal activity.

TAB 10: Safety

Submit a statement on each firm’s corporate position on safety as well as a list of any OSHA Recordable safety violations or incidents recorded and non-recorded that have occurred within the last five years. Provide copies of the OSHA 300A (Summary of Work Related Injuries and Illnesses) form for the last three years. Identify if your firm has a drug-free workplace policy.

TAB 11: Insurance

Provide proof of Comprehensive General Liability, Automobile Liability, Worker’s Compensation and Employer’s Liability, Umbrella Liability, and in accordance with the following:

• Comprehensive General Liability: Two Million Dollars ($2,000,000) combined single

limit per occurrence including, but not limited to, broad form property damage, personal injury, contractual, independent contractors, underground explosion and collapse hazard, and premises/operations.

a. The policy must provide coverage for bodily injury, property damage, liability

arising from premises and operations, independent contractors, products-completed operations, liability assumed under an insured contract (including tort liability of another assumed in an agreement) and hangar keeper’s liability. The Proposer shall require its vendors, vendees and subcontractors, to maintain a similar commercial

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general liability insurance policy with the same coverages for bodily injury and property damage, and that names the Authority as an additional insureds.

• Automobile Liability: Two Million Dollars ($2,000,000) combined single limit per

accident for any auto, hired autos, and non-owned autos for bodily injury and property damage.

• Workers’ Compensation and Employers’ Liability: Workers’ Compensation and

Employers’ Liability insurance as required by the statutes of the State of Florida. a. Employer’s Liability

- $ 1,000,000 bodily injury by accident for each person - $ 1,000,000 bodily injury by disease for each person - $ 1,000,000 bodily injury by disease, policy limit

• Fire Insurance: The Proposer shall obtain and maintain at all times during the Term of

the Agreement a fire insurance policy with coverage in the amount of at least One Million Dollars ($1,000,000) annually. The fire insurance policy shall name the Authority as an additional insureds.

• Umbrella Liability: Ten Million Dollars ($10,000,000) excess policy per occurrence

combined limit for bodily injury and property damage that follows form and applies in excess of the primary liability coverages required hereinabove.

The insurance companies shall have an A.M. Best's rating and financial size of at least A- and shall be licensed, admitted, and authorized to do business in the State of Florida. The Proposer shall waive all rights of subrogation against Authority, its respective officers, elected, or appointed officials and employees for the recovery of damages to the extent that these damages are covered by any of the insurance policies required by this Agreement. Certificates of insurance coverage, additional insured endorsements, waiver of subrogation endorsements and notice of cancellation or termination endorsements must be provided to the Airport's Executive Director. Required insurance coverage shall be primary insurance and any insurance or self-insurance maintained by the Orlando Melbourne International Airport shall be excess of and non-contributory with vendors insurance.

TAB 12: Business Structure

Submit a copy of State of Florida Department of State records indicating when the corporation organized, corporation number, and date and status of most recent annual report. Proposers submitting as joint ventures shall submit a copy of their joint venture agreement. Provide a copy of the teaming agreement with all firms identifying their roles and responsibilities.

TAB 13: Non-Collusion Affidavit

Complete the non-collusion affidavit form included in this package. TAB 14: Public Entity Crimes

Complete the sworn statement on public entity crimes form included in this package.

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TAB 15: Conflict of Interest Disclosure Form Complete the conflict of interest form included in this package.

TAB 16: Certificate Regarding Debarment

Complete the certification regarding debarment included in this package. TAB 17: Proposer Response Form

The Proposer shall submit on the form provided, or an exact copy of the form furnished with these documents. All blank spaces shall be filled in accurately. All attachments referenced in the Proposal shall be provided. Partially completed items shall be cause for rejection of the proposal.

TAB 18: Proposal Bond

Proposal shall be accompanied by either a Proposal Bond executed by a surety company meeting the qualifications satisfactory to the Authority for surety companies or by cash, money order, certified check, cashier’s check, irrevocable letter of credit, treasurer’s check or bank draft of any National or State Bank (United States), in the amount of $20,000, payable to the Orlando Melbourne International Airport Authority and conditioned upon the successful Proposer executing the Contract and providing the evidence of insurance within 30 calendar days of Award of Contract.

A personal check or a company check of a Proposer shall not be deemed a valid Proposal Guarantee. Non-conforming proposal guarantees shall be cause for rejections of the proposal. Guarantee of the successful Proposer shall be forfeited to the Authority, not as a penalty, but as liquidated damages for the cost and expense incurred should said Proper fail to provide the required Certificate of Insurance or fail to comply with any other requirements set forth herein or fails to enter into a negotiated Contract. Proposal guarantees of the unsuccessful Proposers will be returned after Award of Contract.

TAB 19: Financial Statement

The Proposing Firm shall submit, in a separate sealed envelope, an updated financial statement for the Firm, prepared within the last 90 days, itemizing present financial resources, liabilities, and capital equipment. The Authority’s Senior Director of Finance and Administration will open and review this package for the selected firm only. All financial statements will be held until the Contract is awarded, at which time the unopened statements will be shredded. If a Proposing firm requests their financial statement be returned unopened, provide a self-addressed, stamped envelope for its return.

TAB 20: Annual Operating Budget

Proposer shall provide a total estimated annual operating cost for each year of the contract in the Sample Budget Form(s) provided in Appendix B and submit it with your response. If/as necessary, Proposers may use additional pages to explain pricing methodology. Use the Sample Budget Forms for the final roll-up pricing. Include any additional expenses necessary to accomplish the tasks to produce the deliverables of the contract. Be certain to clearly explain all pricing and/or potential efficiencies realized. Proposer must include a staffing plan (in the appropriate Tab) directly tied to the priced version of its proposal. Emphasis is on the proposed employee pay structure and associated costs and all other reimbursable operating expenses. PROPOSER SHALL INCLUDE ITS STARTING HOURLY PAY RATE FOR EACH LABOR CATEGORY PROPOSED. Proposer shall state in its proposal that all employer related taxes, withholdings, and other amounts due are the responsibility of the Proposer.

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14. EXCEPTIONS Proposers must submit written requests for exceptions to any specification/conditions with their proposal response.

15. EXPENSES

The Authority shall not reimburse any Proposer for any costs associated with the preparation, submission, or request for clarification of any proposal. Any and all expenses incurred by the Proposer in preparing its response to this RFP shall be borne solely by the Proposer.

16. NO BIDS FROM DEFAULTED CONTRACTOR Proposals will not be accepted from any Proposer or related entity of Proposer that is in arrears or is in default to the Authority upon any debt or contract, or that is or was a defaulter as surety or otherwise, upon any obligation to the Authority, or has failed to perform faithfully any previous contract with the Authority, or has refused to enter into an agreement/contract with the Authority after having been awarded same within the last five (5) years.

17. FACILITIES/UTILITIES The Authority shall provide successful Proposer space for its staff. Space includes office space, a training room, and a maintenance facility. The office/training room space is 830 square feet. The maintenance facility is 1,800 square feet; refer to the photos in Appendix H. Space for the Ticket/Gate and Mobility Assistance Services Agents includes back office and breakroom space. Proposer will be responsible for daily housekeeping of all provided space. Contractor is responsible for providing telephone and internet service in Contractor’s office space and any other communication system necessary to perform the obligations of the Contract as determined by the Authority. Payment Card Industry (PCI) Data Security: Contractor agrees to comply with the Payment Card Industry (PCI) Data Security Standard (DSS) requirements for its systems and networks and/or Authority provided systems and networks under this Contract, which store, process, and/or transmit cardholder data as defined by the PCI Security Standard Council (Cardholder Data). Contractor shall be responsible for the security of cardholder data handled by the Contractor and agrees to indemnify and hold Authority harmless from any liability and/or damages related to or resulting from Contractor’s failure to comply with this section. The Authority and Contractor shall meet to identify the specific systems and networks that store, process, and/or transmit Cardholder Data to determine the desired actions and identify responsibilities as applicable to the PCI DSS requirement areas. Contractor shall pay for long distance charges assigned to Contractor’s system due and payable upon demand.

18. CONFLICT IN LANGUAGE

In the event of any discrepancy between this RFP and the Contract, the terms of the Contract shall prevail. The Authority reserves the right to modify and/or amend the attached Contract (Appendix E) prior to final execution.

19. OBLIGATIONS OF THE SELECTED PROPOSER

In the performance of its service at the Airport, the Contractor will maintain a high degree and standard of professionalism. In particular, the Contractor will comply strictly with the following conditions and requirements: • Maintain Ground Handling, Passenger Services, and Passenger Mobility Services efficient operation

for approximately twenty-four (24) hours per day, seven (7) days per week, including holidays or any alternative timeframe as may be required by the Authority

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• Pay for any permits, licenses, or other authorizations required by authority of law in connection with the operation of its business at the Airport. Such items shall be made part of the successful Proposer’s pricing

• Comply with all applicable federal regulations, state/local laws, regulations, and ordinances, including the rules and regulations governing the use and operation of the Airport and the Americans with Disabilities Act

• Conduct operations so as not to annoy, disturb, or offend Airport customers, patrons, employees, or tenants

• Pay all taxes assessed against Proposer-owned furnishings, equipment, earnings, property, supplies, etc.

• Provide/maintain sufficient personnel, materials, supplies, and equipment • Provide proof of insurance as required in Appendix E-Ground Handling, Passenger Services, and

Passenger Mobility Assistance Services Management Contract • Maintain accurate records on site to submit monthly/annual reports established in the Contract • Operate the Ground Handling, Passenger Services, and Passenger Mobility Services in accordance

with the highest standards and practices • Employ trained personnel, who shall be clean, courteous, efficient, and neat in appearance • Contractor employees shall wear clean Authority-approved uniforms at all times • Provide bonding against theft and fraud for all employees performing on this Contract • Provide and maintain a Storm Water Pollution Prevention Plan/Permit (SWPPP)

20. PROPOSAL SUBMISSION Submit seven (7) hard copies, one of which will be marked original, and one electronic copy (USB Drive), in accordance with the requirements of this RFP prior to the deadline to the following address: City of Melbourne Airport Authority Ground Handling, Passenger Services, and Passenger Mobility Assistance Services Management RFP 2016-09-001 One Air Terminal Pkwy, Suite 220 Melbourne, FL 32901 Failure of the Proposer to provide any information requested in the RFP may result in rejection of the proposal. Material submitted regarding the RFP becomes the property of the Authority and shall only be returned to the Proposer at the Authority’s option. Any person may review responses after final selection and award. Absence of the timely submission of the documents as required by the RFP will be grounds for automatic disqualification from the process.

21. INFORMATION Prior to the Pre-Proposal Conference, direct any questions or comments relative to the understanding of this RFP process to Karen Schlottach, Procurement Manager at 321-723-6227 extension 241 or by email to [email protected] (preferred). Questions that may affect Proposers’ proposals will be answered in an addendum that will be distributed to all potential Proposers who received a copy of the original RFP. The terms of the Draft Contract (Appendix E), included as part of the proposal documents, are analogous to the proposal specifications. The Contract will be binding upon the City of Melbourne Airport Authority Board approval and execution by the Director of Aviation (Executive Director). The transition from the existing Ground Handling, Passenger Services, and Passenger Mobility Assistance Services Management contract to the new contractor shall be coordinated with Authority staff.

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NON-COLLUSION AFFIDAVIT

By signing this offer, the Proposer certifies that this offer is made independently and free from collusion. Proposer shall disclose below, to the best of his or her knowledge, any Melbourne Airport Authority officer or employee, or any relative of any such officer or employee as defined in Section 112.3135(1), Florida Statutes, who is an officer or director, of, or has a material interest in the Proposer's business and who is in a position to influence this procurement. Any Melbourne Airport Authority officer or employee who has any input into the writing of specifications or requirements, solicitation of offers, presumed, for purposes hereof, to be in a position to influence this procurement. For purposes hereof, a person has a material interest if he or she directly or indirectly owns more than 5 percent of the total assets or capital stock of any business entity, or if he or she otherwise stands to personally gain if the contract is awarded to this proposer.

Failure of a Proposer to disclose any relationship described herein shall be reason for disqualification and/or termination in accordance with the provisions of the Melbourne Airport Authority.

NAME RELATIONSHIPS

If the Proposer does not indicate any relationship by leaving the above section blank, it shall be deemed an affirmation by the Proposer that no such relationship exists.

SIGNATURE COMPANY NAME

PRINT NAME OF CERTIFYING OFFICIAL BUSINESS ADDRESS

CITY, STATE, ZIP CODE

TAB 12

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SWORN STATEMENT PURSUANT TO SECTION 287.133(3) (a), FLORIDA STATUTES, ON PUBLIC ENTITY CRIMES

THIS FORM MUST BE SIGNED AND SWORN TO IN THE PRESENCE OF A NOTARY OR OTHER OFFICIAL AUTHORIZED TO ADMINISTER OATHS. 1. This sworn statement is submitted to

(Print name of the public entity) by (Print individual’s name and title) for (Print name of entity submitting sworn statement)

whose business address is:

________________________________________________________________________________

and (if applicable) its Federal Employer Identification Number (FEIN) is ______________________ (If the entity has no FEIN, include the Social Security Number of the Individual signing this sworn statement: __________________________________.)

2. I understand that a “public entity crime” as defined” in Paragraph 287.133(1)(g), Florida Statutes, means a violation of any state or federal law by a person with respect to and directly related to the transaction of business with any public entity or with an agency or political subdivision of any other state or of the United States, including, but not limited to, any bid or contract for goods or services to be provided to any public entity or an agency or political subdivision of any other state or of the United States and involving antitrust, fraud, theft, bribery, collusion, racketeering, conspiracy, or material misrepresentation.

3. I understand that “convicted” or conviction” as defined in Paragraph 287.133(1) (b), Florida

Statutes, means a finding of guilt or a conviction of a public entity crime, with or without an adjudication of guilt, in any federal or state trial court of record relating to charges brought by indictment or information after July 1, 1989, as a result of a jury verdict, non-jury trial, or entry of a plea of guilty or nolo contendere.

4. I understand that an “affiliate” as defined in Paragraph 287.133(1)(a), Florida Statutes, means:

1. A predecessor or successor of a person convicted of a public entity crime; or 2. An entity under the control of any natural person who is active in the management of the

entity and who has been convicted of a public entity crime. The term “affiliate” includes those officers, directors, executives, partners, shareholders, employees, members, and agents who are active in the management of an affiliate. The ownership by one person of shares constituting a controlling interest in another person, or a pooling of equipment or income among persons when not for fair market value under an arm’s length agreement, shall be a prima facie case that one person controls another person. A person who knowingly enters into a joint venture with a person who has been convicted of a public entity crime in Florida during the preceding 36 months shall be considered an affiliate.

5. I understand that a “person” as defined in Paragraph 287.133(1) (c), Florida Statutes, means any natural person or entity organized under the laws of any state or of the United States with the legal power to enter into a binding contract and which bids or applies to bid on contracts for the provision of goods or services let by a public entity, or which otherwise transacts or applies to

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transact business with a public entity. The term “person” includes those officers, directors, executives, partners, shareholders, employees, members, and agents who are active in management of an entity.

6. Based on information and belief, the statement that I have marked below is true in relation to the

entity submitting this sworn statement. (Indicate which statement applies.)

_________Neither the entity submitting this sworn statement nor any of its officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity, nor any affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July 1, 1989. _________The entity submitting this sworn statement, or one or more of its officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity, or an affiliate of the entity, has been charged with and convicted of a public entity crime subsequent to July 1, 1989. _________The entity submitting this sworn statement, or one or more of its officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity or an affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July 1, 1989. However, there has been a subsequent proceeding before a Hearing Officer of the State of Florida Division of Administrative Hearings and the Final Order entered by the Hearing Officer determined that it was not in the public interest to place the entity submitting this sworn statement on the convicted vendor list (attach a copy of the final order).

I UNDERSTAND THAT THE SUBMISSION OF THIS FORM TO THE CONTRACTING OFFICER FOR THE PUBLIC ENTITY IDENTIFIED IN PARAGRAPH 1 (ONE) ABOVE IS FOR THAT PUBLIC ENTITY ONLY AND, THAT THIS FORM IS VALID THROUGH DECEMBER 31 OF THE CALENDAR YEAR IN WHICH IT IS FILED. I ALSO UNDERSTAND THAT I AM REQUIRED TO INFORM THE PUBLIC ENTITY PRIOR TO ENTERING INTO A CONTRACT IN EXCESS OF THE THRESHOLD AMOUNT PROVIDED IN SECION 287.017, FLORIDA STATUTES FOR CATEGORY TWO OF ANY CHANGE IN THE INFORMATION CONTAINED IN THIS FORM. ____________________________________________ (Signature) Sworn to and subscribed before me this _____________day of ________________________, 20_________

Personally known ______________________________ ________________________________________

Or Produced identification _______________________ Notary Public – State of ____________________ _____________________________________________ My Commission Expires ____________________ (Type of identification)

_________________________________________ (Printed typed or stamped commissioned name of notary public)

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CONFLICT OF INTEREST CERTIFICATE

RFP No._____________________________ Bidder must execute either Section I or Section II hereunder relative to Florida Statute 112.313(12). Failure to execute either section may result in rejection of this bid proposal.

SECTION I

I hereby certify that no official or employee of the City or independent agency requiring the goods or services described in these specifications has a material financial interest in this company.

___________________________________ __________________________________ Signature Company Name __________________________________ __________________________________ Name of Official (type or print) Business Address

__________________________________ City, State, Zip Code

SECTION II

I hereby certify that the following named City official(s) and employee(s) having material financial interest(s) (in excess of 5%) in this company have filed Conflict of Interest Statements with the Supervisor of Elections prior to bid opening.

Name Title or Position Date of Filing

___________________________ _____________________________ ____________________

___________________________ _____________________________ ____________________ ___________________________________ __________________________________________________ Signature Company Name ___________________________________ __________________________________________________ Print Name of Certifying Official Business Address

__________________________________________________ City, State, Zip Code

PUBLIC OFFICIAL DISCLOSURE

Section 126.111 of the Purchasing Code requires that a public official who has a financial interest in a bid or contract make a disclosure at the time that the bid or contract is submitted or at the time, that the public official acquires a financial interest in the bid or contract. Please provide disclosure, if applicable, with bid.

Public Official___________________________________________________ Position Held ___________________________________________________ Position or Relationship with Bidder __________________________________

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CERTIFICATION REGARDING DEBARMENT, SUSPENSION, AND OTHER RESPONSIBILITY MATTERS

Applicants should refer to the regulations cited below to determine the certification to which they are required to attest. Applicants should also review the instructions for certification included in the regulations before completing this form. Signature of this form provides for compliance with certification requirements under the applicable CFR covering New Restrictions on Government-wide Debarment and Suspension (Non-procurement). The certification shall be treated as a material representation of fact upon which reliance will be placed when the Agency determines to award the covered transaction or cooperative agreement.

As required by Executive Order 12549, Debarment and Suspension, and implemented under the applicable CFR, for prospective participants in covered transactions, as defined in the applicable CFR§215.13.

A. The applicant certifies that it and its principals:

(a) Are not presently debarred, suspended, proposed for debarment, declared ineligible, sentenced to a

denial of Federal benefits by a State or Federal court, or voluntarily excluded from covered transactions by any Federal department or agency;

(b) Have not within a three-year period preceding this application been convicted of or had a civil judgment

rendered against them for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a public (Federal, State, or local) transaction or contract under a public transaction; violation of Federal or State antitrust statutes or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property;

(c) Are not presently indicted for or otherwise criminally or civilly charged by a government entity (Federal State or local) with commission of any of these offenses enumerated in paragraph (1) (b) of this certification; and

(d) Have not within a three-year period preceding this application had one or more public transactions

(Federal, State or local) terminated for cause or default; and

B. Where the applicant is unable to certify to any of the statements in this certification, he or she shall attach an explanation to this application.

Company Name:___________________________________________________________________ Contract/Project:___________________________________________________________________

__________________________________

Contractor’s Signature (or Supplier) Address:____________________________ ______________________________________ ____________________________

Printed or Typed Name __________________________________________ ________________________________

Title

TAB 15

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PROPOSER RESPONSE SHEET This sheet must be signed and returned with your proposal response ACKNOWLEDGEMENT OF RFP NO: 2016-09-001 Ground Handling, Passenger Services, and Passenger

Mobility Assistance Services Management

The undersigned hereby acknowledge the receipt of the following documents: (Mark all applicable forms)

(a) _____ Request for Proposal Cover Sheet

(b) _____ General Instructions and Requirements

(c) _____ Proposer Response Sheet (must be completed, signed and returned with proposal)

(d) _____ Request for Proposal Form (if provided, must be completed and returned with proposal)

(e) _____ Specifications (if provided)

(f) _____ Specific Instructions (if provided)

(g) _____ Drawings (if provided)

(h) _____Other Documents (if provided) ___________________________________________________

(i) Addenda (if provided) Addendum No:___________ Dated:____________

Addendum No:___________ Dated:____________



PROPOSER’S CERTIFICATION:

The signed proposer certifies that he/she has read and thoroughly understands the terms, conditions, and specifications contained in this RFP, and that the items of material or services offered in its proposal meets the required minimum specifications. It is understood that any item offered as an alternate not meeting specifications might be rejected.

Proposer further certifies that all information contained in this proposal is truthful to the best of proposer’s knowledge and belief and that he/she is duly authorized to submit the proposal on behalf of the vendor/contractor and that the vendor/contractor is ready, willing, and able to perform if awarded a contract.

Proposer offers and agrees to furnish the goods and/or services specified in the RFP at the prices or rates quoted in its proposal, including the following:

Delivery or completion: _______ calendar days after receipt of purchase order.

Prices are firm for reorders for _______ months after award of contract.

The proposer certifies, by submission and signature of this proposal that the proposer complies fully with the drug-free workplace certificate on page 6. Please indicate below, whether proposer’s company meets the drug-free workplace certification:

[ ] Does meet Drug-free Workplace Certification [ ] Does not meet Drug-free Workplace Certification Taxpayer ID, Federal Employer ID, or SSN

Area Code Phone

Fax

Company Name Authorized Officer Signature (manual)

Mailing Address

Typed/Printed Name

City-State-Zip

Title

Email Address

Date

TAB 16

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Orlando Melbourne International Airport A-1

APPENDIX A VEHICLE & EQUIPMENT LIST

Vehicle # Asset # Description Mfg Year

Mileage/

Hours Date Aquired

Purchase Cost

New / Used

Freq of Use

Maint Cost - Parts only

Mechanical Condition Exterior Condition

G311 103166 Belt Loader - Cochran Airport Systems 1996 4,820.9 7/7/2006 $ 2,433.28 Used Daily $ 7,434.50 Poor, outdated Carb, engine issues

Heavy Rust, Needs Tires, Paint poor

G314 103185 Air Start - Stewart Stevenson T-mac 1990 543.3 7/31/2006 $ 72,850.00 Used Weekly $ 5,333.06 Engine ok, operating system unknown

G323 103165 Belt Loader 1996 7,372.2 7/7/2006 $ 2,433.28 Used Daily $ 4,978.74 ok, operationalG324 22775 Suburban 1997 61,838.0 5/23/1997 $ 24,936.98 Used Daily $ 3,639.38 high hours Needs Paint, body damage

G337 103158 Tug - TUG 1,666.8 7/7/2006 $ 4,511.73 Used Daily $ 9,108.11 transmission issuesModerate Rust, Body Solid, needs rear tires

G338 103159 Tug 7/7/2006 $ 2,027.73 Used Daily $ 3,212.75 OOS @ repair shop for previous year

G339 103160 Tug 7/7/2006 $ 3,457.73 Used Daily $ 8,397.75 Operational rust, good tiresG340 103161 Tug 1,426.7 7/7/2006 $ 2,027.73 Used Daily $ 3,748.48 fuel injection issues Heavy Rust, Needs paintG342 103157 Push Truck Stewart Stevenson Nov-84 2,202.0 7/7/2006 $ 2,703.64 Used Daily $ 9,051.99 Engine tired, smokes Heavy Rust , needs paint

G345 103162 Tug - Clark 1,965.3 7/7/2006 $ 3,457.73 Used Daily $ 4,164.19 Ok, runs and operatesHeavy Rust, Body Damage, Tires ok

G346 103163 Tug - TUG 0 4,225.9 7/7/2006 $ 2,027.73 Used Daily $ 3,910.38 ok, runs and operates Moderate Rust, Body DamageG348 Tow BarG350 22776 F250 4x4 Lav Truck 1997 72,210.2 1/1/1997 $ 21,589.00 New Daily $ 19,526.60 High hours

G351 103156 Push Truck - Tug MJ80 Feb-94 695.5 7/7/2006 $ 2,703.64 Used Daily $ 11,861.71 High Engine hours, smokesHeavy Rust, Body Damage, tires ok

G352 103164 Air start Mar-87 529.2 7/7/2006 $ 1,351.82 Used Weekly $ 7,262.32 Works, needs rehabHeavy Rust, Body Damage, tires ok

G354 Golf Cart - Club Car Jan-86 $ 117.00 G355 Tow Bar $ 243.96 G358 103961 250g potable Water Cart - Phoenix Aug-07 8/17/2007 $ 9,800.00 New Weekly $ 142.04 ok, operational Good - tires okG359 103959 Catering Truck - International 1993 18,683.3 9/4/2007 $ 51,641.21 Used Yearly $ 226.66 Unknown - RunsG360 103999 Tug Oct-88 3,846.7 9/17/2007 $ 15,650.00 Used Daily $ 12,198.21 ok

G363 104001 A/C Unit Air-A-Plane 2006 No Meter 9/25/2007 $ 63,595.00 Used Inoperable $ 4,448.69 INOP Needs repairs in excess of $5000.00

G364 104120 Chevy C3500 Stair truck 2000 107,342.0 10/18/2007 $ 61,220.03 Used Weekly $ 1,886.19 Ok, runs and operates - Outdated

G365 104002 GPU - Trilectron Sep-98 5,464.4 9/25/2007 $ 38,500.00 Used Daily $ 3,441.23 works, high hours Minor Rust, good condition

G366 104708 Belt Loader - TUG Mar-94 4,049.0 5/4/2009 $ 10,000.00 Used Daily $ 5,910.26 ok, operationalBody Damage, Needs Paint, Miinor Rust, tires ok

G367 104879 A/C Unit TLD 1999 1/18/2010 $ 42,000.00 Used Yearly $ 4,148.25 OOS at repair facility in Orlando

G368 104402 767 Towbar 2008 7/31/2008 $ 3,224.00 New YearlyG369 103929 777 Towbar $ 3,000.00 Used YearlyG370 104880 MD-80 Tow Bar 2009 12/23/2009 $ 2,232.00 New Daily okG371 104873 Tow Bar okG372 104877 Tronair CRJ 700/900 head 2009 12/21/2009 $ 4,546.52 New Daily ok Rust, needs tiresG373 105107 Push Truck - TUG Aug-12 765.3 9/1/2012 $112,938.00 New Daily $ 846.96 Excellent Minor Rust, Tires good

G375 104899 A/C Unit TLD 2,901.5 5/5/2010 $ 42,000.00 Used Yearly $ 7,068.58 OOS @ repair shopMinor Rust, Solid body, needs paint

G377 104170 737 Tow Bar Heavy Rust

G378 105108 Belt Loader - TUG 660 Aug-12 1,980.9 9/1/2012 $ 43,551.50 New Daily $ 2,273.40 ExcellentMinor Rust, Body solid, Paint ok, Tires ok

G379 105109 Tug - TUG Aug-12 678.5 9/1/2012 $ 33,603.50 New Daily $ 894.70 ExcellentG381 103623 Golf Cart - Green 2004 12/6/2006 $ 2,664.00 Used Daily $ 1,115.72 G382 190 Tow Bar 2012 Nov-12 $ 3,450.00 New DailyG385 8237 Golf Cart 1989 2/25/1993 $ 1,995.00 Used DailyG386 Golf Cart 2004G387 Golf Cart 2009 $ 138.04 G388 105266 Lav Cart - Phoenix LC60/40LP 2014 9/29/2014 $ 6,276.00 New Weekly $ 643.42 ExcellentG390 102982 Golf Cart - Green 12/29/2006 $ 2,824.00 Used Daily $ 1,072.11 G391 Portable GPU - Porter Airways 2016 207.9 2/1/2016 Used Weekly Good conditionG392 103620 Golf Cart EZ Go Blue 2004 12/11/2006 $ 2,864.00 Used DailyG393 None Clyde 737 107342 2015 8/28/2015 $ 4,284.00 New Yearly Excellent ExcellentG301 Cart 6/27/2007 Used DailyG302 Cart 6/27/2007 Used DailyG303 Cart 6/27/2007 Used DailyG305 Cart 6/27/2007 Used DailyG307 Cart 6/27/2007 Used DailyG308 Cart 6/27/2007 Used DailyG309 Cart 6/27/2007 Used DailyG310 Cart 6/27/2007 Used DailyG312 Cart 6/27/2007 Used DailyG313 Cart 6/27/2007 Used DailyG315 Cart 6/27/2007 Used DailyG316 Cart 6/27/2007 Used DailyG317 Cart 6/27/2007 Used DailyG318 Cart 6/27/2007 Used DailyG319 Cart 6/27/2007 Used DailyG320 Cart 6/27/2007 Used DailyG321 Cart 6/27/2007 Used DailyG322 Cart 6/27/2007 Used DailyG325 Cart 6/27/2007 Used DailyG326 Cart 6/27/2007 Used DailyG327 Cart 6/27/2007 Used DailyG329 Cart 6/27/2007 Used DailyG330 Cart 6/27/2007 Used DailyG332 Cart 6/27/2007 Used DailyG335 Cart 6/27/2007 Used DailyG336 Cart 6/27/2007 Used DailyG343 Cart 6/27/2007 Used Daily

RFP 2016-09-001


Orlando Melbourne International Airport Page B1

APPENDIX B-ANNUAL OPERATING BUDGET

Base the Annual Operating Budget on estimated annual costs to provide Ground Handling, Passenger Services, and Passenger Mobility Assistance Services Management. Please provide sufficient detail for the proposed costs. Add additional categories or attach additional sheets if required.

Salary/Wages and Benefits: $$ Contract Management Salaries (identify hourly or salary) Ground Services Managers (identify hourly or salary) Ground Services Supervisors (identify hourly by position in staff plan) Training/Safety Coordinator Salaries Cargo Agent Salaries Ramp Agent Salaries Ticket/Gate/Mobility Assistance Service Agent Manager Ticket/Gate Agent Supervisor Salaries Ticket/Gate Agent Salaries Mobility Assistance Service Agent Salaries Others Salaries (Specify) Federal/State Taxes Unemployment Insurance Other Benefits (Specify) Sub-total Other Expenses: Transition/Start-Up Costs Supplies Uniforms & ID Badges Equipment Maintenance Small Tools Vehicle Expenses Insurance (Specify) Equipment Rental Miscellaneous (Specify) Sub-total Fee Percentage (X%) GRAND TOTAL

TAB 20

RFP 2016-09-001


Orlando Melbourne International Airport Page C1 of 4

Appendix C-Sample Arrivals/Departures Schedule

Arrivals

SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY1 2 3 4 5 6

9:15am Elite Airways 10:33am Delta 1856(B717) 10:33am Delta 1856(B717) 10:33am Delta 1856(B717) 10:33am Delta 1856(B717) 10:31am Delta 1856(B717)10:33am Delta 1856(B717) 1:24pm AA 5132(CRJ) 1:24pm AA 5132(CRJ) 1:24pm AA 5132(CRJ) 1:24pm AA 5132(CRJ) 1:18pm AA 5132(CR9)1:24pm AA 5132(CRJ) 1:33pm Delta 2213(B717) 1:33pm Delta 2213(B717) 1:33pm Delta 2213(B717) 1:33pm Delta 2213(B717) 3:15pm Delta 2213(B717)1:33pm Delta 2213(B717) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7)4:28pm AA 5302(CR7) 4:42pm Delta 2195(B717) 4:42pm Delta 2195(B717) 4:42pm Delta 2195(B717) 4:42pm Delta 2195(B717) 10:06pm AA 5141(CRJ)4:42pm Delta 2195(B717) 10:06pm AA 5141(CRJ) 10:06pm AA 5141(CRJ) 7:41pm Delta 5376(CRJ) 5:00pm Elite Airways 11:18pm Delta 1756(MD88)5:00pm Elite Airways 11:20pm Delta 1756(MD88) 11:20pm Delta 1756(MD88) 10:06pm AA 5141(CRJ) 7:15pm Elite Airways7:41pm Delta 5376(CRJ) 11:20pm Delta 1756(MD88) 7:41pm Delta 5376(CRJ)10:06pm AA 5141(CRJ) 10:06pm AA 5141(CR7)11:20pm Delta 1756(MD88) 11:20pm Delta 1756(MD88)

7 8 9 10 11 12 1310:33am Delta 1856(B717) 9:15am Elite Airways 10:33am Delta 1856(B717) 10:33am Delta 1856(B717) 10:33am Delta 1856(B717) 10:33am Delta 1856(B717) 10:31am Delta 1856(B717)1:24pm AA 5132(CRJ) 10:33am Delta 1856(B717) 1:24pm AA 5132(CRJ) 1:24pm AA 5132(CRJ) 1:24pm AA 5132(CRJ) 1:24pm AA 5132(CRJ) 1:18pm AA 5132(CR9)1:33pm Delta 2213(B717) 1:24pm AA 5132(CRJ) 1:33pm Delta 2213(B717) 1:33pm Delta 2213(B717) 1:33pm Delta 2213(B717) 1:33pm Delta 2213(B717) 3:15pm Delta 2213(B717)4:28pm AA 5302(CR7) 1:33pm Delta 2213(B717) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7)4:42pm Delta 2195(B717) 4:28pm AA 5302(CR7) 4:42pm Delta 2195(B717) 4:42pm Delta 2195(B717) 4:42pm Delta 2195(B717) 4:42pm Delta 2195(B717) 10:06pm AA 5141(CRJ)7:15pm Elite Airways 4:42pm Delta 2195(B717) 10:06pm AA 5141(CRJ) 10:06pm AA 5141(CRJ) 7:41pm Delta 5376(CRJ) 5:00pm Elite Airways 11:18pm Delta 1756(MD88)7:41pm Delta 5376(CRJ) 5:00pm Elite Airways 11:20pm Delta 1756(MD88) 11:20pm Delta 1756(MD88) 10:06pm AA 5141(CRJ) 7:15pm Elite Airways10:06pm AA 5141(CRJ) 7:41pm Delta 5376(CRJ) 11:20pm Delta 1756(MD88) 7:41pm Delta 5376(CRJ)11:20pm Delta 1756(MD88) 10:06pm AA 5141(CRJ) 10:06pm AA 5141(CRJ)

11:20pm Delta 1756(MD88) 11:20pm Delta 1756(MD88)14 15 16 17 18 19 20

10:33am Delta 1856(B717) 9:15am Elite Airways 10:33am Delta 1856(B717) 10:33am Delta 1856(B717) 10:33am Delta 1856(B717) 10:33am Delta 1856(B717) 10:31am Delta 1856(B717)1:24pm AA 5132(CRJ) 10:33am Delta 1856(B717) 1:24pm AA 5132(CRJ) 1:24pm AA 5132(CRJ) 1:24pm AA 5132(CRJ) 1:24pm AA 5132(CRJ) 1:18pm AA 5132(CR9)1:33pm Delta 2213(B717) 1:24pm AA 5132(CRJ) 1:33pm Delta 2213(B717) 1:33pm Delta 2213(B717) 1:33pm Delta 2213(B717) 1:33pm Delta 2213(B717) 3:15pm Delta 2213(B717)4:28pm AA 5302(CR7) 1:33pm Delta 2213(B717) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7)4:42pm Delta 2195(B717) 4:28pm AA 5302(CR7) 4:42pm Delta 2195(B717) 4:42pm Delta 2195(B717) 4:42pm Delta 2195(B717) 4:42pm Delta 2195(B717) 10:06pm AA 5141(CRJ)7:15pm Elite Airways 4:42pm Delta 2195(B717) 10:06pm AA 5141(CRJ) 10:06pm AA 5141(CRJ) 10:06pm AA 5141(CRJ) 5:00pm Elite Airways 11:18pm Delta 1756(MD88)7:41pm Delta 5376(CRJ) 5:00pm Elite Airways 11:20pm Delta 1756(MD88) 11:20pm Delta 1756(MD88) 11:20pm Delta 1756(MD88) 7:15pm Elite Airways10:06pm AA 5141(CRJ) 10:06pm AA 5141(CRJ) 10:06pm AA 5141(CRJ)11:20pm Delta 1756(MD88) 11:20pm Delta 1756(MD88) 11:20pm Delta 1756(MD88)

21 22 23 24 25 26 2710:33am Delta 1856(B717) 9:15am Elite Airways 10:33am Delta 1856(B717) 10:33am Delta 1856(B717) 10:33am Delta 1856(B717) 10:33am Delta 1856(B717) 10:36am Delta 1856(MD88)1:24pm AA 5132(CRJ) 10:33am Delta 1856(B717) 1:19pm AA 5132(CRJ) 1:19pm AA 5132(CRJ) 1:19pm AA 5132(CRJ) 1:19pm AA 5132(CRJ) 1:17pm AA 5132(CR9)1:33pm Delta 2213(B717) 1:24pm AA 5132(CRJ) 1:33pm Delta 2213(B717) 1:33pm Delta 2213(B717) 1:33pm Delta 2213(B717) 1:33pm Delta 2213(B717) 3:09pm Delta 0542(MD90)4:28pm AA 5302(CR7) 1:33pm Delta 2213(B717) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7)4:42pm Delta 2195(B717) 4:28pm AA 5302(CR7) 4:42pm Delta 2195(B717) 4:42pm Delta 2195(B717) 4:42pm Delta 2195(B717) 4:42pm Delta 2195(B717) 9:58pm AA 5141(CRJ)7:15pm Elite Airways 4:42pm Delta 2195(B717) 9:58pm AA 5141(CRJ) 9:58pm AA 5141(CRJ) 9:58pm AA 5141(CRJ) 5:00pm Elite Airways 10:51pm Delta 1756(MD90)10:06pm AA 5141(CRJ) 5:00pm Elite Airways 11:20pm Delta 1756(MD88) 11:20pm Delta 1756(MD88) 11:20pm Delta 1756(MD88) 7:15pm Elite Airways11:20pm Delta 1756(MD88) 10:06pm AA 5141(CRJ) 9:58pm AA 5141(CRJ)

11:20pm Delta 1756(MD88) 11:20pm Delta 1756(MD88)28 29 30 31

10:38am Delta 1856(MD88) 9:15am Elite Airways 10:38am Delta 1856(MD88) 10:38am Delta 1856(MD88)1:19pm AA 5132(CRJ) 10:38am Delta 1856(MD88) 1:19pm AA 5132(CRJ) 1:19pm AA 5132(CRJ)1:33pm Delta 2213(MD90) 1:19pm AA 5132(CRJ) 1:33pm Delta 2213(MD90) 1:33pm Delta 2213(MD90)4:28pm AA 5302(CR7) 1:33pm Delta 2213(MD90) 4:28pm AA 5302(CR7) 4:28pm AA 5302(CR7)5:02pm Delta 2195(MD90) 4:28pm AA 5302(CR7) 5:02pm Delta 2195(MD90) 5:02pm Delta 2195(MD90)7:15pm Elite Airways 5:02pm Delta 2195(MD90) 9:58pm AA 5141(CRJ) 9:58pm AA 5141(CRJ)9:39pm AA 5141(CRJ) 5:00pm Elite Airways 10:53pm Delta 1756(MD90) 10:53pm Delta 1756(MD90)10:53pm Delta 1756(MD90) 9:58pm AA 5141(CRJ)

10:53pm Delta 1756(MD90) Arrivals

Flight ScheduleAugust 2016

RFP 2016-09-001



SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY1 2 3

10:38am Delta 1856(MD88) 9:30am Elite Airways 10:36am Delta 1856(MD88)1:19pm AA 5132(CRJ) 10:38am Delta 1856(MD88) 1:17pm AA 5132(CR9)1:33pm Delta 2213(MD90) 1:19pm AA 5132(CRJ) 4:28pm AA 5302(CR9)4:28pm AA 5302(CR7) 1:33pm Delta 2213(MD90) 8:39pm Delta 1756(MD88)5:02pm Delta 2195(MD90) 4:28pm AA 5302(CR7) 9:58pm AA 5141(CRJ)9:58pm AA 5141(CRJ) 5:00pm Elite Airways10:53pm Delta 1756(MD90) 5:02pm Delta 2195(MD90)

7:15pm Elite Airways9:58pm AA 5141(CRJ)10:53pm Delta 1756(MD90)

4 5 6 7 8 9 101:19pm AA 5132(CRJ) 9:30am Elite Airways 10:38am Delta 1856(MD88) 10:38am Delta 1856(MD88) 10:38am Delta 1856(MD88) 9:30am Elite Airways 10:36am Delta 1856(MD88)1:31pm Delta 2213(MD90) 10:38am Delta 1856(MD88) 1:19pm AA 5132(CRJ) 1:13pm AA 5132(CRJ) 1:13pm AA 5132(CRJ) 10:38am Delta 1856(MD88) 1:13pm AA 5132(CRJ)4:28pm AA 5302(CR7) 1:17pm AA 5132(CR7) 1:33pm Delta 2213(MD90) 4:30pm AA 5302(CR7) 4:30pm AA 5302(CR7) 1:13pm AA 5132(CRJ) 4:30pm AA 5302(CR7)7:15pm Elite Airways 1:33pm Delta 2213(MD90) 4:28pm AA 5302(CR7) 5:02pm Delta 2195(MD90) 5:02pm Delta 2195(MD90) 4:30pm AA 5302(CR7) 6:28pm AA 5141(CRJ)8:39pm Delta 1756(MD90) 4:28pm AA 5302(CR7) 5:02pm Delta 2195(MD90) 10:03pm AA 5141(CRJ) 10:03pm AA 5141(CRJ) 5:00pm Elite Airways 8:39pm Delta 1756(MD88)9:39pm AA 5141(CRJ) 5:00pm Elite Airways 9:58pm AA 5141(CRJ) 10:53pm Delta 1756(MD90) 10:53pm Delta 1756(MD90) 5:02pm Delta 2195(MD90)

5:02pm Delta 2195(MD90) 10:53pm Delta 1756(MD90) 7:15pm Elite Airways9:58pm AA 5141(CRJ) 10:03pm AA 5141(CRJ)10:53pm Delta 1756(MD90) 10:53pm Delta 1756(MD90)

11 12 13 14 15 16 1710:38am Delta 1856(MD88) 9:30am Elite Airways 10:38am Delta 1856(MD88) 10:38am Delta 1856(MD88) 10:38am Delta 1856(MD88) 9:30am Elite Airways 10:36am Delta 1856(MD88)1:13pm AA 5132(CRJ) 10:38am Delta 1856(MD88) 1:13pm AA 5132(CRJ) 1:13pm AA 5132(CRJ) 1:13pm AA 5132(CRJ) 10:38am Delta 1856(MD88) 1:13pm AA 5132(CRJ)1:33pm Delta 2213(MD90) 1:13pm AA 5132(CRJ) 1:33pm Delta 2213(MD90) 1:33pm Delta 2213(MD90) 1:33pm Delta 2213(MD90) 1:13pm AA 5132(CRJ) 3:09pm Delta 0542(MD90)4:30pm AA 5302(CR7) 1:33pm Delta 2213(MD90) 4:30pm AA 5302(CR7) 4:30pm AA 5302(CR7) 4:30pm AA 5302(CR7) 1:33pm Delta 2213(MD90) 4:30pm AA 5302(CR7)5:02pm Delta 2195(MD90) 4:30pm AA 5302(CR7) 5:02pm Delta 2195(MD90) 5:02pm Delta 2195(MD90) 5:02pm Delta 2195(MD90) 4:30pm AA 5302(CR7) 6:28pm AA 5141(CRJ)7:15pm Elite Airways 5:00pm Elite Airways 10:03pm AA 5141(CRJ) 10:03pm AA 5141(CRJ) 10:03pm AA 5141(CRJ) 5:00pm Elite Airways 10:51pm Delta 1756(MD90)9:44pm AA 5141(CRJ) 5:02pm Delta 2195(MD90) 10:53pm Delta 1756(MD90) 10:53pm Delta 1756(MD90) 10:53pm Delta 1756(MD90) 5:02pm Delta 2195(MD90)10:53pm Delta 1756(MD90) 10:03pm AA 5141(CRJ) 7:15pm Elite Airways

10:53pm Delta 1756(MD90) 10:03pm AA 5141(CRJ)10:53pm Delta 1756(MD90)

18 19 20 21 22 23 2410:38am Delta 1856(MD88) 9:30am Elite Airways 10:38am Delta 1856(MD88) 10:38am Delta 1856(MD88) 10:38am Delta 1856(MD88) 9:30am Elite Airways 10:36am Delta 1856(MD88)11:40pm SunCtry 8135(737) 10:38am Delta 1856(MD88) 1:13pm AA 5132(CRJ) 1:13pm AA 5132(CRJ) 1:13pm AA 5132(CRJ) 10:38am Delta 1856(MD88) 1:13pm AA 5132(CRJ)1:13pm AA 5132(CRJ) 1:13pm AA 5132(CRJ) 1:33pm Delta 2213(MD90) 1:33pm Delta 2213(MD90) 1:33pm Delta 2213(MD90) 1:13pm AA 5132(CRJ) 3:09pm Delta 0542(MD90)1:33pm Delta 2213(MD90) 1:33pm Delta 2213(MD90) 4:30pm AA 5302(CR7) 4:30pm AA 5302(CR7) 4:30pm AA 5302(CR7) 1:33pm Delta 2213(MD90) 4:30pm AA 5302(CR7)4:30pm AA 5302(CR7) 4:30pm AA 5302(CR7) 5:02pm Delta 2195(MD90) 5:02pm Delta 2195(MD90) 5:02pm Delta 2195(MD90) 4:30pm AA 5302(CR7) 6:28pm AA 5141(CRJ)5:02pm Delta 2195(MD90) 5:00pm Elite Airways 10:03pm AA 5141(CRJ) 10:03pm AA 5141(CRJ) 10:03pm AA 5141(CRJ) 5:00pm Elite Airways 10:51pm Delta 1756(MD90)9:44pm AA 5141(CRJ) 5:02pm Delta 2195(MD90) 10:53pm Delta 1756(MD90) 10:53pm Delta 1756(MD90) 10:53pm Delta 1756(MD90) 5:02pm Delta 2195(MD90)10:53pm Delta 1756(MD90) 6:45pm Elite Airways 7:15pm Elite Airways

10:03pm AA 5141(CRJ) 10:03pm AA 5141(CRJ)10:53pm Delta 1756(MD90) 10:53pm Delta 1756(MD90)

25 26 27 28 29 3010:38am Delta 1856(MD88) 9:30am Elite Airways 10:38am Delta 1856(MD88) 10:38am Delta 1856(MD88) 10:38am Delta 1856(MD88) 9:30am Elite Airways1:13pm AA 5132(CRJ) 10:38am Delta 1856(MD88) 1:13pm AA 5132(CRJ) 1:13pm AA 5132(CRJ) 1:13pm AA 5132(CRJ) 10:38am Delta 1856(MD88)1:33pm Delta 2213(MD90) 1:13pm AA 5132(CRJ) 1:33pm Delta 2213(MD90) 1:33pm Delta 2213(MD90) 1:33pm Delta 2213(MD90) 1:13pm AA 5132(CRJ)4:30pm AA 5302(CR7) 1:33pm Delta 2213(MD90) 4:30pm AA 5302(CR7) 4:30pm AA 5302(CR7) 4:30pm AA 5302(CR7) 1:33pm Delta 2213(MD90)5:02pm Delta 2195(MD90) 4:30pm AA 5302(CR7) 5:02pm Delta 2195(MD90) 5:02pm Delta 2195(MD90) 5:02pm Delta 2195(MD90) 4:30pm AA 5302(CR7)9:44pm AA 5141(CRJ) 5:00pm Elite Airways 10:03pm AA 5141(CRJ) 10:03pm AA 5141(CRJ) 10:03pm AA 5141(CRJ) 5:00pm Elite Airways10:53pm Delta 1756(MD90) 5:02pm Delta 2195(MD90) 10:53pm Delta 1756(MD90) 10:53pm Delta 1756(MD90) 10:53pm Delta 1756(MD90) 5:02pm Delta 2195(MD90)

6:45pm Elite Airways 7:15pm Elite Airways10:03pm AA 5141(CRJ) 10:03pm AA 5141(CRJ)10:53pm Delta 1756(MD90) 10:53pm Delta 1756(MD90)

Flight ScheduleSeptember 2016

Arrivals

RFP 2016-09-001



Departures

SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY1 2 3 4 5 6

5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:40am Delta 2640(MD88)8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:00am Elite Airways 7:00am AA 5175(CRJ)10:00am Elite Airways 11:12am Delta 1856(B717) 11:12am Delta 1856(B717) 11:12am Delta 1856(B717) 8:25am AA 5175(CRJ) 11:12am Delta 1856(B717)11:12am Delta 1856(B717) 1:49pm AA 5132(CRJ) 1:49pm AA 5132(CRJ) 1:49pm AA 5132(CRJ) 10:00am Elite Airways 1:49pm AA 5132(CR9)1:49pm AA 5132(CRJ) 2:08pm Delta 2213( B717) 2:08pm Delta 2213( B717) 2:08pm Delta 2213( B717) 11:12am Delta 1856(B717) 4:05pm Delta 2213(B717)2:08pm Delta 2213( B717) 5:00pm AA 5256(CR7) 5:00pm AA 5256(CR7) 5:00pm AA 5256(CR7) 1:49pm AA 5132(CRJ) 5:00pm AA 5409(CR7)5:00pm AA 5256(CR7) 5:20pm Delta 2195(B717) 5:20pm Delta 2195(B717) 5:20pm Delta 2195(B717) 2:08pm Delta 2213( B717)5:20pm Delta 2195(B717) 8:06pm Delta 5376(CRJ) 5:00pm AA 5454(CR7)5:30pm Elite Airways 5:20pm Delta 2195(B717)8:06pm Delta 5376(CRJ) 5:30pm Elite Airways

8:06pm Delta 5376(CRJ)7 8 9 10 11 12 13

5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:40am Delta 2640(MD88)7:00am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:00am Elite Airways 7:00am AA 5175(CRJ)8:00am Elite Airways 10:00am Elite Airways 11:12am Delta 1856(B717) 11:12am Delta 1856(B717) 11:12am Delta 1856(B717) 8:25am AA 5175(CRJ) 11:12am Delta 1856(B717)11:12am Delta 1856(B717) 11:12am Delta 1856(B717) 1:49pm AA 5132(CRJ) 1:49pm AA 5132(CRJ) 1:49pm AA 5132(CRJ) 10:00am Elite Airways 1:49pm AA 5132(CR9)1:49pm AA 5132(CRJ) 1:49pm AA 5132(CRJ) 2:08pm Delta 2213( B717) 2:08pm Delta 2213( B717) 2:08pm Delta 2213( B717) 11:12am Delta 1856(B717) 4:05pm Delta 2213(B717)2:08pm Delta 2213( B717) 2:08pm Delta 2213( B717) 5:00pm AA 5454(CR7) 5:00pm AA 5454(CR7) 5:00pm AA 5454(CR7) 1:49pm AA 5132(CRJ) 5:00pm AA 5409(CR7)5:00pm AA 5454(CR7) 5:00pm AA 5454(CR7) 5:20pm Delta 2195(B717) 5:20pm Delta 2195(B717) 5:20pm Delta 2195(B717) 2:08pm Delta 2213( B717)5:20pm Delta 2195(B717) 5:20pm Delta 2195(B717) 8:06pm Delta 5376(CRJ) 5:00pm AA 5454(CR7)8:06pm Delta 5376(CRJ) 5:30pm Elite Airways 5:20pm Delta 2195(B717)

8:06pm Delta 5376(CRJ) 5:30pm Elite Airways8:06pm Delta 5376(CRJ)

14 15 16 17 18 19 205:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:40am Delta 2640(MD88)7:00am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 7:00am AA 5175(CRJ) 8:00am Elite Airways 7:00am AA 5175(CRJ)8:00am Elite Airways 10:00am Elite Airways 11:12am Delta 1856(B717) 11:19am Delta 1856(B717) 11:12am Delta 1856(B717) 8:25am AA 5175(CRJ) 11:12am Delta 1856(B717)11:12am Delta 1856(B717) 11:12am Delta 1856(B717) 1:49pm AA 5132(CRJ) 1:49pm AA 5132(CRJ) 1:49pm AA 5132(CRJ) 10:00am Elite Airways 1:49pm AA 5132(CR9)1:49pm AA 5132(CRJ) 1:49pm AA 5132(CRJ) 2:08pm Delta 2213( B717) 2:08pm Delta 2213( B717) 2:08pm Delta 2213( B717) 11:12am Delta 1856(B717) 4:05pm Delta 2213(B717)2:08pm Delta 2213( B717) 2:08pm Delta 2213( B717) 5:00pm AA 5454(CR7) 5:00pm AA 5454(CR7) 5:00pm AA 5454(CR7) 1:49pm AA 5132(CRJ) 5:00pm AA 5409(CR7)5:00pm AA 5454(CR7) 5:00pm AA 5454(CR7) 5:20pm Delta 2195(B717) 5:16pm Delta 2195(B717) 5:20pm Delta 2195(B717) 2:08pm Delta 2213( B717)5:20pm Delta 2195(B717) 5:20pm Delta 2195(B717) 5:00pm AA 5454(CR7)8:06pm Delta 5376(CRJ) 5:30pm Elite Airways 5:20pm Delta 2195(B717)

5:30pm Elite Airways21 22 23 24 25 26 27

5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 5:25am Delta 2640(MD88) 6:00am Delta 2640(MD90)7:00am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 7:00am AA 5175(CRJ) 8:00am Elite Airways 7:00am AA 5175(CRJ)8:00am Elite Airways 10:00am Elite Airways 11:12am Delta 1856(B717) 11:12am Delta 1856(B717) 11:12am Delta 1856(B717) 8:25am AA 5175(CRJ) 11:18am Delta 1856(MD88)11:12am Delta 1856(B717) 11:12am Delta 1856(B717) 1:45pm AA 5132(CRJ) 1:45pm AA 5132(CRJ) 1:45pm AA 5132(CRJ) 10:00am Elite Airways 1:49pm AA 5132(CR9)1:49pm AA 5132(CRJ) 1:49pm AA 5132(CRJ) 2:08pm Delta 2213( B717) 2:08pm Delta 2213( B717) 2:08pm Delta 2213( B717) 11:12am Delta 1856(B717) 4:05pm Delta 0719(MD90)2:08pm Delta 2213( B717) 2:08pm Delta 2213( B717) 5:00pm AA 5454(CR7) 5:00pm AA 5454(CR7) 5:00pm AA 5454(CR7) 1:45pm AA 5132(CRJ) 5:00pm AA 5112(CR7)5:00pm AA 5454(CR7) 5:00pm AA 5454(CR7) 5:20pm Delta 2195(B717) 5:20pm Delta 2195(B717) 5:20pm Delta 2195(B717) 2:08pm Delta 2213( B717)5:20pm Delta 2195(B717) 5:20pm Delta 2195(B717) 5:00pm AA 5454(CR7)

5:30pm Elite Airways 5:20pm Delta 2195(B717)5:30pm Elite Airways

28 29 30 316:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90)7:00am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ)8:00am Elite Airways 10:00am Elite Airways 11:18am Delta 1856(MD88) 11:18am Delta 1856(MD88)11:18am Delta 1856(MD88) 11:18am Delta 1856(MD88) 1:45pm AA 5132(CRJ) 1:45pm AA 5132(CRJ)1:45pm AA 5132(CRJ) 1:45pm AA 5132(CRJ) 2:13pm Delta 2213(MD90) 2:13pm Delta 2213(MD90)2:13pm Delta 2213(MD90) 2:13pm Delta 2213(MD90) 5:00pm AA 5454(CR7) 5:00pm AA 5454(CR7)5:00pm AA 5454(CR7) 5:00pm AA 5454(CR7) 5:50pm Delta 2195(MD90) 5:50pm Delta 2195(MD90)5:50pm Delta 2195(MD90) 5:50pm Delta 2195(MD90)

5:30pm Elite Airways

Flight ScheduleAugust 2016Departures

RFP 2016-09-001



SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY1 2 3

6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90)8:25am AA 5175(CRJ) 8:00am Elite Airways 8:25am AA 5175(CRJ)11:18am Delta 1856(MD88) 8:25am AA 5175(CRJ) 1:49pm AA 5132(CR9)1:45pm AA 5132(CRJ) 10:00am Elite Airways 4:05pm Delta 0719(MD88)2:13pm Delta 2213(MD90) 11:18am Delta 1856(MD88) 5:00pm AA 5112(CR9)5:00pm AA 5454(CR7) 1:45pm AA 5132(CRJ)5:50pm Delta 2195(MD90) 2:13pm Delta 2213(MD90)

5:00pm AA 5454(CR7)5:30pm Elite Airways5:50pm Delta 2195(MD90)

4 5 6 7 8 9 108:25am AA 5175(CRJ) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90)8:00am Elite Airways 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:00am Elite Airways 8:25am AA 5175(CRJ)11:18am Delta 1856(MD88) 10:00am Elite Airways 11:18am Delta 1856(MD88) 11:18am Delta 1856(MD88) 11:18am Delta 1856(MD88) 8:25am AA 5175(CRJ) 1:39pm AA 5132(CRJ)1:45pm AA 5132(CRJ) 11:18am Delta 1856(MD88) 1:45pm AA 5132(CRJ) 1:39pm AA 5132(CRJ) 1:39pm AA 5132(CRJ) 10:00am Elite Airways 4:05pm Delta 0719(MD88)2:13pm Delta 2213(MD90) 1:47pm AA 5132(CR7) 2:13pm Delta 2213(MD90) 5:00pm AA 5189(CR7) 5:00pm AA 5189(CR7) 11:18am Delta 1856(MD88) 5:00pm AA 5189(CR7)5:00pm AA 5454(CR7) 2:13pm Delta 2213(MD90) 5:00pm AA 5454(CR7) 5:50pm Delta 2195(MD90) 5:50pm Delta 2195(MD90) 1:39pm AA 5132(CRJ)

5:00pm AA 5454(CR7) 5:50pm Delta 2195(MD90) 5:00pm AA 5189(CR7)5:30pm Elite Airways 5:30pm Elite Airways5:50pm Delta 2195(MD90) 5:50pm Delta 2195(MD90)

11 12 13 14 15 16 176:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90)8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:00am Elite Airways 8:25am AA 5175(CRJ)8:00am Elite Airways 10:00am Elite Airways 11:18am Delta 1856(MD88) 11:18am Delta 1856(MD88) 11:18am Delta 1856(MD88) 8:25am AA 5175(CRJ) 11:18am Delta 1856(MD88)11:18am Delta 1856(MD88) 11:18am Delta 1856(MD88) 1:39pm AA 5132(CRJ) 1:39pm AA 5132(CRJ) 1:3pm SunCtry 8119(737) 10:00am Elite Airways 1:39pm AA 5132(CRJ)1:39pm AA 5229(CRJ) 1:39pm AA 5132(CRJ) 2:13pm Delta 2213(MD90) 2:13pm Delta 2213(MD90) 1:39pm AA 5132(CRJ) 11:18am Delta 1856(MD88) 4:05pm Delta 0719(MD90)2:13pm Delta 2213(MD90) 2:13pm Delta 2213(MD90) 5:00pm AA 5189(CR7) 5:00pm AA 5189(CR7) 2:13pm Delta 2213(MD90) 1:39pm AA 5132(CRJ) 5:00pm AA 5189(CR7)5:00pm AA 5189(CR7) 5:00pm AA 5189(CR7) 5:50pm Delta 2195(MD90) 5:50pm Delta 2195(MD90) 5:00pm AA 5189(CR7) 2:13pm Delta 2213(MD90)5:50pm Delta 2195(MD90) 5:30pm Elite Airways 5:50pm Delta 2195(MD90) 5:00pm AA 5189(CR7)

5:50pm Delta 2195(MD90) 5:30pm Elite Airways5:50pm Delta 2195(MD90)

18 19 20 21 22 23 246:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90)8:25am AA 5175(CRJ) 8:00am Elite Airways 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:00am Elite Airways 8:25am AA 5175(CRJ)11:18am Delta 1856(MD88) 8:25am AA 5175(CRJ) 11:18am Delta 1856(MD88) 11:18am Delta 1856(MD88) 11:18am Delta 1856(MD88) 8:25am AA 5175(CRJ) 11:18am Delta 1856(MD88)1:39pm AA 5229(CRJ) 10:00am Elite Airways 1:39pm AA 5132(CRJ) 1:39pm AA 5132(CRJ) 1:39pm AA 5132(CRJ) 10:00am Elite Airways 1:39pm AA 5132(CRJ)2:13pm Delta 2213(MD90) 11:18am Delta 1856(MD88) 2:13pm Delta 2213(MD90) 2:13pm Delta 2213(MD90) 2:13pm Delta 2213(MD90) 11:18am Delta 1856(MD88) 4:05pm Delta 0719(MD90)5:00pm AA 5189(CR7) 1:39pm AA 5132(CRJ) 5:00pm AA 5189(CR7) 5:00pm AA 5189(CR7) 5:00pm AA 5189(CR7) 1:39pm AA 5132(CRJ) 5:00pm AA 5189(CR7)5:50pm Delta 2195(MD90) 2:13pm Delta 2213(MD90) 5:50pm Delta 2195(MD90) 5:50pm Delta 2195(MD90) 5:50pm Delta 2195(MD90) 2:13pm Delta 2213(MD90)

5:00pm AA 5189(CR7) 5:00pm AA 5189(CR7)5:30pm Elite Airways 5:30pm Elite Airways5:50pm Delta 2195(MD90) 5:50pm Delta 2195(MD90)

25 26 27 28 29 306:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90) 6:00am Delta 2640(MD90)8:25am AA 5175(CRJ) 8:00am Elite Airways 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:25am AA 5175(CRJ) 8:00am Elite Airways11:18am Delta 1856(MD88) 8:25am AA 5175(CRJ) 11:18am Delta 1856(MD88) 11:18am Delta 1856(MD88) 11:18am Delta 1856(MD88) 8:25am AA 5175(CRJ)1:39pm AA 5229(CRJ) 10:00am Elite Airways 1:39pm AA 5132(CRJ) 1:39pm AA 5132(CRJ) 1:39pm AA 5132(CRJ) 10:00am Elite Airways2:13pm Delta 2213(MD90) 11:18am Delta 1856(MD88) 2:13pm Delta 2213(MD90) 2:13pm Delta 2213(MD90) 2:13pm Delta 2213(MD90) 11:18am Delta 1856(MD88)5:00pm AA 5189(CR7) 1:39pm AA 5132(CRJ) 5:00pm AA 5189(CR7) 5:00pm AA 5189(CR7) 5:00pm AA 5189(CR7) 1:39pm AA 5132(CRJ)5:50pm Delta 2195(MD90) 2:13pm Delta 2213(MD90) 5:50pm Delta 2195(MD90) 5:50pm Delta 2195(MD90) 5:50pm Delta 2195(MD90) 2:13pm Delta 2213(MD90)

5:00pm AA 5189(CR7) 5:00pm AA 5189(CR7)5:30pm Elite Airways 5:30pm Elite Airways5:50pm Delta 2195(MD90) 5:50pm Delta 2195(MD90)

Flight ScheduleSeptember 2016

Departures

RFP 2016-09-001


Orlando Melbourne International Airport Page D1 of 12

APPENDIX D-LABOR CATEGORIES/DESCRIPTIONS

GROUND SERVICES SHIFT MANAGER

Job Summary: Self-motivated and highly dependable. Capable of managing, supervising, and providing a safe and secure work environment under stressful conditions and rigid time constraints. Ensure all Ground Service functions are provided in a safe, secure, and timely manner in compliance with all applicable rules, regulations, policies, and procedures. Minimum Qualifications: • Be at least 18 years of age • High School Graduate or Equivalent • Basic computer skills to include word processing and data entry • Minimum 4 years progressive commercial aircraft ramp experience • Must be able to read, write and speak the English language proficiently • Authorized to work in the United States as defined in the Immigration Act of 1986 • Possess a valid Driver’s License; Florida Driver’s License or able to obtain one prior to start • Successfully complete a ten (10) year background investigation including criminal history, FBI

fingerprinting, and pre-contract start drug screening Requirements: • Ability to operate all ground handling equipment safely, responsibly, and efficiently • Able to attend and successfully complete required training for current/future airlines • Capable of climbing, bending, kneeling, crawling, and stooping often • Required to work flexible shifts, weekends, and holidays as needed • Able to perform under pressure and within fixed time constraints • English language proficiency to include reading and writing • Able to lift, push, and pull up to 70 pounds comfortably • Non-Movement area vehicle and equipment operations • Able to work in all types of weather conditions • Ability to stand for prolonged periods of time • Industry job certifications, such as ALIS • Ability to lead in a team environment • Friendly and courteous demeanor • Effective communication skills • Ability to multi-task Duties and Responsibilities: • Ability to perform all duties and responsibilities of the Ground Services Shift Supervisor • Knowledge of, and compliance with rules, regulations, policies, and procedures related to the health

and safety of all ground services personnel • Ensure proper recordkeeping; submit daily pre-operation maintenance inspections and checks • Serves as the Training Coordinator responsible for training new personnel and disseminating new

procedures and revisions to standard operating procedures. As such, the Shift Manager will participate in contracted Air Carriers’ “Trainer” training when offered and applicable

• Ensure proper accounting for personnel time worked in the contractor’s timekeeping system • Report irregularities with passengers and/or baggage handling to Ground Services Manager

RFP 2016-09-001



• Report accidents, incidents, or spills to Ground Services Manager; take appropriate actions • Ensure all ground services personnel receive operational and safety training necessary for safe, lawful,

and competent performance of all ground services, to include any specialized training provided, or required, by contracted Air Carriers or their affiliates

• Ensure all ground services personnel are trained in, supplied with, and appropriately utilizing, all personal protective equipment

• Create, manage, and schedule shifts to ensure adequate personnel coverage • Document and maintain documentation of all training and exercises • Oversee the general performance of ground services • Monitor weather and advisories as necessary • Complete daily flight reports This description is intended to provide guidelines for job expectations and the contract personnel's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Particular functions, tasks, and requirements may vary or be added depending upon operational requirements.

RFP 2016-09-001



GROUND SERVICES SHIFT SUPERVISOR

Job Summary: Self-motivated and highly dependable. Capable of supervising and providing a safe and secure work environment under stressful conditions and rigid time constraints. Ensure all Ground Service functions are provided in a safe, secure, and timely manner. Ground Service functions include: pre-arrival briefings; direction of all arriving and departing aircraft to and away from the gate; loading, unloading, and transport of baggage and freight; servicing aircraft; proper use and maintenance of ground service equipment; aircraft visual inspections; ramp FOD checks; and other assigned duties.

Minimum Qualifications: • Be at least 18 years of age • High School Graduate or Equivalent • Minimum 2 years progressive commercial aircraft ramp experience • Must be able to read, write and speak the English language proficiently • Authorized to work in the United States as defined in the Immigration Act of 1986 • Possess a valid Driver’s License; Florida Driver’s license or able to obtain one prior to start • Successfully complete a ten (10) year background investigation including criminal history, FBI

fingerprinting, and pre-contract start drug screening Requirements: • Currently possess or ability to obtain required industry job certifications such as ALIS • Ability to operate all ground handling equipment safely, responsibly, and efficiently • Capable of climbing, bending, kneeling, crawling, and stooping often • Able to perform under pressure and within fixed time constraints • English language proficiency to include reading and writing • Able to attend and successfully complete required training for current/future airlines • Required to work flexible shifts, weekends, and holidays • Able to lift, push, and pull up to 70 pounds comfortably • Non-Movement area vehicle and equipment operations • Able to work in all types of weather conditions • Ability to stand for prolonged periods of time • Ability to lead in a team environment • Friendly and courteous demeanor • Effective communication skills • Ability to multi-task Duties and Responsibilities: • Ability to perform all duties and responsibilities of the Ramp Agent • Ensure all services are performed in a professional/timely manner, in full compliance with contracted

Air Carrier’s Ground Operations Manual, Environmental Programs Manual, and Standard Operating Procedures when available

• In the absence of an Air Carrier’s Ground Operations Manual, Environmental Programs Manual and Standard Operating Procedures, ensures all services are performed in compliance with standard industry practices

• Ensure Air Carrier-specific policies and procedures are followed for loading, stowing, securing of all loads, to include special cargo (e.g. perishables, live animals, dangerous goods, etc.)

• Enforce compliance with safety procedures as designated by Air Carriers, Station, et al

RFP 2016-09-001



• Continued communication with Operations, Flight Crews, Passenger Service • Ensure daily GSE pre-operation preventative maintenance inspections/checks completed • Enforce compliance with all applicable airport, airline, FAA, CBP, and TSA rules and regulations • Comply with confidentiality and non-disclosure practices of Air Carrier’s proprietary information • Accurately/carefully handle baggage and fright during aircraft upload, download, and transport • Carry/operate handheld radio as required; communicate effectively with proper radio etiquette • Ensure performance of aircraft cleaning for all RON aircraft; perform quality control checks • Enforce compliance with weight and balance requirements to ensure proper aircraft loading • Ensure contractor employees are properly and professionally attired and groomed • Responsible for maintaining a safe and secure ramp environment at all times • Service aircraft as needed; cabin grooming, lavatories, and potable water • Provide effective leadership for, and supervision of Ramp Agents • Responsible for a safe and secure ramp environment at all times • Marshal all aircraft on the ramp; direct, tow, and park aircraft • Informs all interested parties concerning aircraft movement • Ensure proper use of ground services equipment This description is intended to provide guidelines for job expectations and the contract employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Particular functions, tasks, and requirements may vary or be added depending upon operational requirements.

RFP 2016-09-001



RAMP AGENT

Job Summary: Provides the necessary services on the ground to expedite the arrival and departure processes of aircraft, with respect to loading, unloading, cleaning, and general servicing requirements. Responsible for the safe and secure direction of all arriving and departing aircraft to and away from gates.

Minimum Qualifications: • Be at least 18 years of age • High School Graduate or Equivalent • Basic computer skills to include word processing and data entry • Must be able to read, write and speak the English language proficiently • Authorized to work in the United States as defined in the Immigration Act of 1986 • Possess a valid Driver’s License; Florida Driver’s License or able to obtain one prior to start • Successfully complete a ten (10) year background investigation including criminal history, FBI

fingerprinting, and pre-contract start drug screening

Requirements: • Capable of climbing, bending, kneeling, crawling, and stooping often • Able to perform under pressure and within fixed time constraints • Able to attend and successfully complete required training for current/future airlines • Required to work flexible shifts, weekends, and holidays • Able to work in dependently and in a team environment • Able to lift, push, and pull up to 70 pounds comfortably • Able to work in all types of weather conditions • Friendly and courteous demeanor • Effective communication skills

Duties and Responsibilities: • Aircraft Loading/Unloading

o Accurately/carefully handle baggage and freight during aircraft upload, download, and transport o May load and unload containers of food, beverages, and dishes for in-flight meal services o Lift, load, and unload customer baggage up to seventy (70) pounds, and one hundred (100) pounds

occasionally from aircraft baggage compartment and/or and baggage system o Load/unload baggage, cargo (small packages, pets, human remains, etc.), and mail o Assist customers as needed; boarding/deplaning of physically-challenged passengers o Position/remove boarding platforms/Jet Bridges to unload/load aircraft passengers o Operate airline computer system or baggage scanners as required o Transfer loads from aircraft to facilities and vice-versa o Use tow truck with luggage carts or other means o Assemble loads in baggage make-up areas

• Aircraft Marshaling o Using hand or light signals or drive light truck with guiding sign, direct aircraft near terminal and/or

to/from aircraft parking locations assisting pilots maneuvering aircraft on ground o Secure aircraft in parking position with blocks, stakes, and/or tie downs o Direct, tow, and park aircraft

RFP 2016-09-001



• Aircraft Quick Turnaround/Remain Overnight (RON) Cleaning o Prepare aircraft cabin for departure or RON status: may include cleaning seats, seat pockets, floor,

galleys, and lavatories using brushes, rags, cleaning solutions, and vacuum o Clean aircraft interior in accordance with Air Carrier requirements/timelines o Remove waste and refresh/replace waste system chemicals

• Ground Service Equipment Utilization/Maintenance o Properly operate Ground Service Equipment/vehicles: Engine starting units Ground power unit Lavatory truck Luggage cart tow vehicles Aircraft tow vehicles Other equipment/vehicles as required

o Properly clean/maintain Ground Service Equipment/Vehicles according to policies and schedules • Continued communication with Operations, Flight Crews, Passenger Service and other duties • Comply with all safety procedures as designated by Air Carriers, Station, and other entities • Carry/operate handheld radio as required; communicate effectively with proper radio etiquette • Responsible for a safe and secure ramp environment at all times • Other duties as assigned

This description is intended to provide guidelines for job expectations and the contract employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Particular functions, tasks, and requirements may vary or be added depending upon operational requirements.

RFP 2016-09-001



CARGO AGENT Job Summary: Expedite and route movement of incoming and outgoing cargo and freight shipments. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs. Load and unload cargo from aircraft. Minimum Qualifications: • Be at least 18 years of age • High School Graduate or Equivalent • Basic computer skills to include word processing and data entry • Must be able to read, write and speak the English language proficiently • Authorized to work in the United States as defined in the Immigration Act of 1986 • Possess a valid Driver’s License; Florida Driver’s License or able to obtain one prior to start • Successfully complete a ten (10) year background investigation including criminal history, FBI


Requirements: • Effective communication skills • Friendly and courteous demeanor • Able to work in all types of weather conditions • Able to work in dependently and in a team environment • Able to lift, push, and pull up to 70 pounds comfortably • Certification in dangerous goods awareness/acceptance • Required to work flexible shifts, weekends, and holidays • Able to attend and successfully complete required training for current/future airlines • Able to perform under pressure and within fixed time constraints • Capable of climbing, bending, kneeling, crawling, and stooping often • Familiarity with computers and ability to use airline-specific software are required

Duties and Responsibilities: • Prepare airline and customs documentation • Examines manifest, bills of lading, and air waybill to determine work procedures for releasing cargo • Deals directly with customers either by telephone or in person • Assists customers in tracking their shipments • Compiles documents on import or export cargo shipments • Complies with Standard Operating Procedures (SOP) and policies • Ensure paperwork is prepared timely and accurately • Ensures paperwork related to the cargo is correct before release • Assures proper compliance with local and international laws and regulations • Notifies consignee or representative concerning arrival dates of shipment, and customs clearance

requirements • Authorizes final approval for cargo release • Prepares invoices for charges, airline clients, and management regarding freight • Works with government agencies to clear shipments for import • Meets flights in order to exchange documents • Recognizes dangerous goods upon receiving • Follow Dangerous Good Requirements and Regulation

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• Operate a forklift, tug and pallet jack • Process customer paperwork and shipping information • Load/unload air cargo from/to vehicles/trucks • Prepare, palletize, and/or breakdown cargo as needed • Make sure paperwork related to the cargo is accurate • Assure proper handling and delivery of cargo • Maintain safe operation of warehouse vehicles and equipment • Follow Hazmat and Security Requirements and Regulations • All other duties as assigned by supervisor/management


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PASSENGER SERVICES AGENT - TICKETING/GATE Job Summary: The first to greet customers, guide, and assist them with the ticketing and baggage check-in process. Responsible for providing customer service to all customers, including scheduled or charter services. Customer Service agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures. To provide all necessary and required passenger/customer services to include but not be limited to: • Reservations • Ticketing • Baggage processing • Terminal/gate check-in • Jet way operation • Greeting arriving passengers • Handling of VIPs • Provide special passenger assistance • Handle customer complaints • Other duties as assigned Minimum Qualifications: • Be at least 18 years of age • High School Graduate or Equivalent • Must possess excellent customer service skills • Basic computer skills to include word processing and data entry • Authorized to work in the United States as defined in the Immigration Act of 1986 • Possess a valid Driver’s License; Florida Driver’s License or able to obtain one prior to start • Successfully complete a ten (10) year background investigation including criminal history, FBI

fingerprinting, and pre-contract start drug screening • Excellent communication skills; must be able to read, write, speak English language proficiently;

additional languages desirable Requirements: • May have to pass a physical agility test • Willingness to work in inclement weather • Self-motivated and able to work independently • Ability to work efficiently under time constraints • Able to attend and successfully complete required training for current/future airlines • Must be well groomed and adhere to the dress code policy • Passionate about customer service and must have relevant work experience • Ability to follow processes and procedures and apply flexible approach when required • Must have keyboarding skills; able to learn airline-specific reservation/ ticketing software • Ability to wear Personal Protective Equipment (High Visibility clothing, Ear protection, etc.) • Must be able to frequently lift bags or items weighing up to 50 pounds from the floor to waist level or

higher; occasionally lifting bags or items weighing up to 70 pounds • Ability to work flexible hours; nights, weekends, holidays, long hours during irregular operations • Must have physical dexterity sufficient to perform repetitive tasks/motions, including bending at the

waist and knees, squatting, kneeling, crawling, twisting for extended amounts of time

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Responsibilities: • Inspect and verify passenger documentation • Make public address announcements as required • Direct passengers through Customs, Immigration, as required • Must be people oriented, highly motivated with a positive and friendly attitude • Assist Customers with special needs, i.e., Customers who need assistance in boarding • Manage passenger baggage processing including handling and fee calculation if applicable • Process tickets, check baggage, monitor carryon baggage for size and quantity, and assign seats • Provide information on arrival/departure times, boarding, carryon regulations, seat assignments • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations • Operate computer keyboards, carrier-specific reservation/ticketing software • Safely operate jet ways to place them in position prior to aircraft arrival and the lifting, opening, closing,

and securing aircraft doors • Assist passengers as needed through arrival and check-in processes including passengers with special

needs; unaccompanied minors (UM), VIPs, and passengers needing mobility device assistance • Produce all required, work related documentation; complete required reports • Ensure compliance with FAA, Air Carrier, airport regulations; enforce safety/security measures and

monitor sensitive safety zones • Comply with federal, state, municipal, Authority, and carrier security requirements and policies • Assist Ramp Service Agents to ensure that mobility devices, strollers, and gate-checked bags (cleared

through security) are available for loading upon departure and delivery to passengers upon arrival • Handle denied boarding situations, solicit volunteers, re-accommodate customers, provide hotel, meal,

taxi vouchers when appropriate • Monitors baggage carousel for unclaimed baggage • Track replaced, damaged, and miss-loaded baggage • Meets arriving flights at baggage carousel to ensure proper handling of bags • Provides consequential expenses to applicable customers when there is a delayed bag • Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags • Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers,

etc. • Handle delayed baggage issues, complete report, follow=up with customers until bag is located • Tell customers of Air Carrier policies/procedures on lost, damaged, replacement baggage, pilferage

claims • Stores unclaimed bags in Baggage Service Office until claimed or sent to Baggage Services • Other duties as assigned This description is intended to provide guidelines for job expectations and the contract employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Particular functions, tasks, and requirements may vary or be added depending upon operational requirements.

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PASSENGER MOBILITY ASSISTANCE (WHEELCHAIR) SERVICES AGENT

Job Summary: Provide safe and courteous mobility device services to various airline passengers with disabilities, while complying with the Air Carrier Access Act, airport policies, airline procedures, FAA regulations, and U.S. Customs procedures. Provides physical assistance to passengers requiring aid getting in and out of mobility device. Required to transport passengers safely to their destination making sure passenger is as comfortable as possible. Provides needed assistance with passenger baggage from the baggage carousels and to their final destinations. Examines mobility devices daily for needed repairs and maintenance. Minimum Qualifications: • Be at least 18 years of age • High School Graduate or Equivalent • Must possess excellent customer service skills • Authorized to work in the United States as defined in the Immigration Act of 1986 • Possess a valid Driver’s License; Florida Driver’s License or able to obtain one prior to start • Must be able to read, write, speak English language proficiently; additional languages desirable • Successfully complete a ten (10) year background investigation including criminal history, FBI


Requirements: • Ability to continuously stand and walk for 6-8 hours • Able to attend and successfully complete required training for current/future airlines • Ability to follow safety guidelines for transporting the physically challenged • Ability to lift a minimum of 75 pounds and push a mobility device with an adult in it • Ability to bend, stretch, twist, squat, and reach out with the body, arms, and/or legs • Ability to work flexible hours; nights, weekends, holidays, long hours during irregular operations • Ability to deal with problems involving several concrete variables in standardized situations • Ability to read/interpret safety rules, operating/maintenance instructions, and procedure manuals

Ability to hear/respond to the spoken voice and audible alarms generated by terminal environment • Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form

Duties and Responsibilities: • Follows all safety rules and dispatcher gate orders • Assist passengers with checked and claimed luggage; carry passengers’ carry-on luggage • Remains with passenger until released • Informs passenger of transport procedure • Evaluates overall cleanliness of mobility device; cleans/disinfects mobility device between uses • Inspects mobility device seat, back, and wheels; checks mobility device brakes, handgrips and footrests;

reports any required maintenance or needed repairs to Manager • Push mobility device passengers to and from gates • Notifies dispatch upon completion of each assignment • Complete any necessary mobility device or incident reports • Assist passengers with any problems, questions, or concerns • Roll customer-occupied mobility device safely down the jet bridge • Responds to Dispatch request for passenger or airline assistance • May escort passenger in mobility device through security checkpoints • Demonstrates a professional attitude and respect toward the passenger

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• Provides physical assistance to seat and transport passengers to their destinations • Ensure wheel brakes are in place prior to allowing passengers to exit the mobility device • Safely/comfortably lift disabled passengers with mobility device assistance to or from aircraft seat • Examines mobility devices daily for any required repairs, needed maintenance and level of cleanliness • Observes and reports any unsafe/hazardous conditions immediately to Manager or proper authority • May be requested to perform other duties as assigned based on Manager’s needs or airline activity • Maintain professional working relationships with peers/supervisors/1managers/airline

employees/airport authorities This description is intended to provide guidelines for job expectations and the contract employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Particular functions, tasks, and requirements may vary or be added depending upon operational requirements.



APPENDIX E-DRAFT CONTRACT

ORLANDO MELBOURNE INTERNATIONAL AIRPORT

AIRPORT GROUND HANDLING, PASSENGER SERVICES, AND

PASSENGER MOBILITY ASSISTANCE (WHEELCHAIR) SERVICES MANAGEMENT CONTRACT

Between

City of Melbourne Airport Authority

And

Successful Offeror

DRAFT

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Table of Contents RECITALS .................................................................................................................................... 3 ARTICLE 1-SCOPE OF CONTRACT ...................................................................................... 3 ARTICLE 2-DEFINITIONS ....................................................................................................... 4 ARTICLE 3-CONTRACT TERM/VALUE/FUNDING ........................................................... 5 ARTICLE 4-PREMISES ............................................................................................................. 7 ARTICLE 5-RIGHTS GRANTED AND OBLIGATIONS UNDERTAKEN ......................... 7 ARTICLE 6-FINANCIAL CONSIDERATION & OPERATING EXPENSE REIMBURSEMENT .................................................................................................................... 8 ARTICLE 7-GROUND HANDLING, PASSENGER SERVICES, AND PASSENGER MOBILITY ASSISTANCE SERVICES MANAGEMENT ................................................... 12 ARTICLE 8-BOOKS, RECORDS, ACCOUNTING, AND AUDIT ...................................... 18 ARTICLE 9-AUTHORITY’S RESPONSIBILITIES ............................................................. 21 ARTICLE 10-CONTRACTOR PERSONNEL ........................................................................ 21 ARTICLE 11-INSURANCE AND INDEMNIFICATION ..................................................... 26 ARTICLE 12-TERMINATION ................................................................................................ 29 ARTICLE 13-ASSIGNMENT OR SUBCONTRACT ............................................................ 32 ARTICLE 14-SUBSEQUENT CONTRACT ........................................................................... 32 ARTICLE 15-OTHER PROVISIONS ...................................................................................... 33 EXHIBIT A-VEHICLE/EQUIPMENT LIST .......................................................................... 40 EXHIBIT B-ANNUAL OPERATING BUDGET .................................................................... 41 EXHIBIT C-LABOR CATEGORY DESCRIPTIONS ........................................................... 42 EXHIBIT D-STAFFING PLAN ................................................................................................ 54 EXHIBIT E-TRANSITION PLAN ........................................................................................... 55 EXHIBIT F-MONTHLY REPORT TEMPLATE .................................................................. 56 EXHIBIT G-ANNUAL FISCAL YEAR REPORT TEMPLATE .......................................... 57 EXHIBIT H-ANNUAL CONTRACT YEAR REPORT TEMPLATE ................................. 58 EXHIBIT I-OPERATIONS MANUAL .................................................................................... 59 EXHIBIT J-SERVICE LEVEL AGREEMENT (SLA) .......................................................... 60

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GROUND HANDLING, PASSENGER SERVICES, AND PASSENGER MOBILITY ASSISTANCE SERVICES MANAGEMENT CONTRACT

THIS CONTRACT made this XX day of November, 2016, by and between the City of

Melbourne Airport Authority, having an office and place of business at Orlando Melbourne

International Airport, One Air Terminal Parkway, Suite 220, Melbourne, Florida 32901 ("Authority"),

and XXXXXXXX, incorporated in the State of and authorized to do business in

the State of Florida, maintaining its principal office and place of business at

(“Contractor”).

RECITALS WHEREAS, Authority is the authority responsible for oversight of the Orlando Melbourne

International Airport (“Airport”); and,

WHEREAS, Authority determined it is in Authority’s best interest to contract with a third party

Contractor with sufficient experience and competence in Ground Handling, Passenger Services, and Passenger

Mobility Assistance Services Management; and

WHEREAS, Authority has determined that selecting a Contractor through a Request for Proposal

(“RFP”) process is in the best interest of Authority; and

WHEREAS, Authority has determined that is

the successful proposer for the obligation to staff, manage, and operate Ground Handling, Passenger Services,

and Passenger Mobility Services, as determined by Authority during the term of this Contract at the Airport.

NOW THEREFORE, in consideration for occupancy of the Premises and of the charges, fees,

covenants, rights, and obligations contained herein, the parties agree to all conditions as follows:

ARTICLE 1-SCOPE OF CONTRACT

The Contractor must perform all obligations, conduct all activities, and comply with all statements and

representations made in its response to the RFP, including any refinement submitted in response to Authority’s

solicitation of proposals for the rights granted under this Contract, as finally accepted by Authority. This

includes all documents generated in the solicitation, competition, and award of this Contract, including, but

not limited to, the RFP, all addendums, and clarifications, the Contractor’s Proposal, and all other documents

required by the RFP and this Contract, along with any supporting documentation. In the event of conflicts, the

Terms of this Contract shall control.

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ARTICLE 2-DEFINITIONS

The following definitions apply to this Contract:

Airport: The real property and facilities of the Orlando Melbourne International Airport, as they exist on the

date of the commencement of this Contract, and as may be altered from time-to-time.

Automobile: A wheeled, self-propelled vehicle in which any person or property may be licensed for use upon

a public road or highway.

Base Term: Four (4) years commencing on or about November 9, 2016 and terminating on or about November

8, 2020.

Commencement Date: The performance start date of this Contract is on or about November 9, 2016.

Contract: This Ground Handling, Passenger Services, and Passenger Mobility Assistance Services

Management Contract, inclusive of the exhibits, and all amendments, the successful proposal in response to

the RFP and all other attachments and exhibits thereto, and all future amendments or supplements that may be

executed by the parties to this Contract from time-to-time.

Contract Term and Option Term Periods: Subject to the early termination provisions set out in this

Contract, the Base Term of this Contract shall be for a period of four (4) years commencing on or about

November 9, 2016 and terminating on or about November 8, 2020 with two three (3) year Option Term Periods

exercisable by mutual consent in writing signed by the parties. If properly and timely exercised with mutual

agreement of the parties and subject to any other provisions and limitations herein or in the RFP or any

associated documents, the first Option Term Period shall commence November 9, 2020 and terminate on

November 8, 2023. Then, if properly and timely exercised with mutual agreement of the parties and subject

to any other provisions and limitations herein or in the RFP or any associated documents, the second Option

Term Period shall commence November 9, 2023 and terminate on November 8, 2026. If the parties mutually

agree to exercise one or both Option Term Periods, the parties must exercise an Option Term Period in writing

on or before the last day of the current Contract period or this Contract will terminate as called for in this

Contract and the Option Terms will no longer be exercisable regardless of any party’s compliance with all

other provisions of this Contract. Any term period of this Contract, whether the Base Term or either of the

Option Terms, may be referred to as Term.

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Director of Aviation/Executive Director (Director): The senior executive manager or his/her designee of

the City of Melbourne Airport Authority. This term may be used interchangeably with the term “Authority”

in executing provisions of this Contract unless specifically excluded.

Effective Date: This Contract is effective on or about November 9, 2016.

Fiscal Year: The Authority’s fiscal year begins on October 1 and ends September 30 of any given year.

Ground Handling Services: The activity of servicing aircraft while on the ground, such as loading/unloading

baggage/cargo, cleaning/grooming the cabin, and marshalling aircraft at the Airport.

Operations Manual: Written instructions, rules, and conditions detailing operation and management of the

Ground Handling, Passenger Services, and Passenger Mobility Assistance Services Management required

under Article 7 (Ground Handling, Passenger Services, and Passenger Mobility Assistance Services

Management) and attached as Exhibit C and made part of this Contract.

Option Term: The Term may be extended following the end of the Base Term as defined in the Terms of this

Contract for 2 three (3) year Option Terms upon mutual agreement.

Premises: This term includes all areas identified as office space, Ground Handling Ramp, Passenger Services,

and Passenger Mobility Services areas, and/or the other areas designated by Authority during the Contract

Term for Contractor’s use and benefit, which may be amended from time-to-time. Space Authority provides

within the Airport to the Contractor under this Contract at no charge for use in support of the management of

Ground Handling, Passenger Services, and Passenger Mobility Services. Any space required in addition to the

Space provided may be assessed rent at the applicable rate.

ARTICLE 3-CONTRACT TERM/VALUE/FUNDING

This Contract is effective on or about November 9, 2016. Authority grants Contractor the rights listed in

Article 5 (Rights Granted and Obligations Undertaken) for a term of four (4) years beginning on or about

November 9, 2016 and terminating on or about November 8, 2020, unless terminated earlier per this Contract

or extended by mutual, proper, and timely exercise of any options provided herein.

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A 90-day transition period shall commence on or about November 9, 2016 and end on or about February 5,

2017. The Contractor shall be operational effective on or about February 6, 2017, unless granted an extension

via formal contract amendment.

This Contract shall be funded via Purchase Orders issued at Contract award, each Authority Fiscal Year, and

the beginning of each Contract Term start date. The parties may extend this Contract for up to two (2) three

year Option Term Periods beyond the end of the Base Term. No earlier than one hundred eighty (180) days

prior to the expiration of the Base Term or the first Option Term Period (if applicable) and no later than one

hundred twenty (120) days prior to the expiration of the Base Term or the first Option Term Period (if

applicable), Contractor may request an extension Option Term Period of this Contract subject to the financial

terms being adjusted at the discretion of Authority, which may be granted upon mutual consent of the parties

as evidenced by a writing signed by both parties. Parties must execute the written extension on or before

MONTH XX, 2020 for the first Option Term Period and on or before MONTH XX, 2023 for the second

Option Term Period (if applicable).

If the Contract is extended as herein above, Contractor agrees to perform during the exercised Option Term

Period(s) in accordance with the terms and conditions herein, as may be modified with regard to financial

consideration as agreed to by the parties and without further negotiation of the remaining terms and conditions

of this Contract.

Contract Year Period of Performance Purchase Order Number Value Funded Value Exercised1 11/7/2016-9/30/2017 17XXXXXX-XX $XXX,XXX $XXX,XXX Exercised1 10/1/2017-11/6/2017 18XXXXXX-XX $XXX,XXX $0 Exercised2 11/7/2017-9/30/2018 18XXXXXX-XX $XXX,XXX $0 Exercised2 10/1/2018-11/6/2018 19XXXXXX-XX $XXX,XXX $0 Exercised3 11/7/2018-9/30/2019 19XXXXXX-XX $XXX,XXX $0 Exercised3 10/1/2019-11/6/2019 20XXXXXX-XX $XXX,XXX $0 Exercised4 11/7/2019-9/30/2020 20XXXXXX-XX $XXX,XXX $0 Exercised4 10/1/2020-11/6/2020 21XXXXXX-XX $XXX,XXX $0 Exercised5 11/7/2020-9/30/2021 21XXXXXX-XX $XXX,XXX $0 No5 10/1/2021-11/6/2021 22XXXXXX-XX $XXX,XXX $0 No6 11/7/2021-9/30/2022 22XXXXXX-XX $XXX,XXX $0 No6 10/1/2022-11/6/2022 23XXXXXX-XX $XXX,XXX $0 No7 11/7/2022-9/30/2023 23XXXXXX-XX $XXX,XXX $0 No7 10/1/2023-11/6/2023 24XXXXXX-XX $XXX,XXX $0 No8 11/7/2023-9/30/2024 24XXXXXX-XX $XXX,XXX $0 No8 10/1/2024-11/6/2024 25XXXXXX-XX $XXX,XXX $0 No9 11/7/2024-9/30/2025 25XXXXXX-XX $XXX,XXX $0 No9 10/1/2025-11/6/2025 26XXXXXX-XX $XXX,XXX $0 No10 11/7/2025-9/30/2026 26XXXXXX-XX $XXX,XXX $0 No10 10/1/2026-11/6/2026 27XXXXXX-XX $XXX,XXX $0 No

$XX,XXX,XXX $XXX,XXXGrand Total

Option Term 1

Term 1

Term 2

Term 3

Option Term 2

Term 1

Term 2

Term 3

Contract Period

Base

Term 1

Term 2

Term 3

Term 4

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In order to avoid any service interruption and to facilitate the fair and orderly selection of and transition to any

successor contractor, Authority may, by written notice to Contractor provided not less than one hundred twenty

(120) days before the end of the Base Term or Option Term Period, require Contractor to continue to perform

Ground Handling, Passenger Services, and Passenger Mobility Assistance Services Management as set forth

in this Contract beyond the end of the Base Term (if an Option Term Period is not granted) under this Article

3 or the first Option Term Period. This “holding over” term will not exceed one hundred twenty (120) days.

The fee, terms and conditions will be the same as if Authority had exercised the Option Term, prorated on a

daily basis, and paid monthly. Authority will give sixty (60) days written notice of cancellation of partial term.

ARTICLE 4-PREMISES Authority will deliver the Premises, as defined above, to Contractor on the Commencement Date of this

Contract. Contractor accepts the Premises in their present condition and “as is/where is.” Contractor

acknowledges that Authority’s obligation is initially making the Premises available to Contractor for its use.

Authority, by its officers, employees, agents, representatives, and contractors, has the right of access to the

Premises at all times for the purpose of using, temporarily or permanently, such portions necessary for making

improvements and repairs to the Premises and other Airport facilities.

Authority reserves the right to adjust the Contract staffing when considering the necessary number of required

positions. Authority may exercise such rights at any time during the Base Term or Option Terms, if exercised,

of this Contract by giving Contractor no less than ninety (90) days written notice of Authority’s intention.

ARTICLE 5-RIGHTS GRANTED AND OBLIGATIONS UNDERTAKEN

Authority grants Contractor the authority to exercise the following rights subject to the obligations under this

Contract:

A. Contractor Rights and Obligations:

The right and obligation, under the terms of this Contract and subject to direction by Authority, to manage

and operate the Ground Handling, Passenger Services, and Passenger Mobility Services in an efficient

manner, to ensure quality, timely services and effective control, in connection with the management and

operation of the Orlando Melbourne International Airport Ground Handling, Passenger Services, and

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Passenger Mobility Services. These rights and obligations are to be performed in an efficient manner to

ensure quality service. Although these obligations will not diminish during the Contract Term, the specific

areas to which they apply might, in Authority’s sole discretion, diminish, or expand as provided for in this

Contract with an increase or decrease in staffing requirements.

B. General Rights:

The right of ingress and egress and to occupy the Premises by Contractor, its personnel, suppliers, and

service personnel, for the specific purposes set forth herein, subject to the Airport’s regulations and

policies.

The right to limit any subcontract or joint venture role in the administration of the contract is subject to

prior written consent of Authority. Such subcontract or joint venture agreement must require, at a

minimum, strict compliance with the provisions of this Contract. Contractor agrees that it is responsible

for the operational and financial performance of its subcontractors and joint venture partners under this

Contract. Contractor agrees to initiate and take all corrective action should a subcontract or joint venture

partner fail to comply with its contract with the Contractor or any provision of this Contract. The failure

of a subcontractor or joint venture partner to comply with the provisions of this Contract shall constitute

a default by Contractor under this Contract entitling Authority to terminate in accordance with the

provisions herein.

C. Reservations and Prohibitions:

Contractor will not sell any service or product not described in this Contract without the advance written

consent of Authority, which shall be granted at the sole discretion of Authority.

ARTICLE 6-FINANCIAL CONSIDERATION & OPERATING EXPENSE REIMBURSEMENT A. Fee:

As compensation for managing and operating the Ground Handling, Passenger Services, and Passenger

Mobility Services, Authority will pay Contractor a fee. The fee shall be based on X percentage (X%) of

the Contractor’s cost to perform under this Contract; exclusive of equipment costs which will be

reimbursed at cost without fee. The fee will be reduced by any charge or liquidated damages stipulated in

this Contract and assessed by Authority. Authority will pay the fee, which shall be included in each

monthly invoice, within fifteen (15) days of receiving a proper invoice and Monthly Activity Report for

the month in which services are rendered.

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B. Operating Expense Reimbursement Report:

By April 1 of each successive year during the Term of this Contract, Contractor shall submit to the Airport

Procurement Manager, a detailed budget for the following fiscal year. Authority shall have thirty (30)

days to review and approve in writing the authorized budget for the year.

Contractor will be authorized to pay all costs as approved in the Budget connected with the management

of the Ground Handling, Passenger Services, and Passenger Mobility Assistance Services per this Contract

when due. Costs in excess of the approved budgeted amount will not be reimbursable without prior written

consent of the Director.

Contractor shall submit a written report to Authority by the tenth (10th) calendar day of each month

following the month in which services are performed listing all costs authorized in accordance with

Sections C and D of this Article that were incurred in the operation and management of the Ground

Handling, Passenger Services, and Passenger Mobility Services.

Authority will process and pay approved costs within fifteen (15) days after Authority receives a proper

invoice. Authority reserves the right to dispute and exclude from payment any costs that Authority believes

are not authorized under this Contract. The parties will resolve any disputes in an expedited manner,

Authority will pay any interest rate equal to the highest rate allowed by the City of Melbourne on

delinquent payment, and Authority has not remedied delinquent payment within the thirty (30) days of

notification.

C. Annual Budgets:

Contractor will prepare and submit to Authority for written approval, a detailed annual budget a minimum

of twenty (20) days prior to the commencement of the Contract and by April 1 for each succeeding year

under the Term of this Contract covering Contractor’s anticipated Ground Handling, Passenger Services,

and Passenger Mobility Assistance Services Management costs including those listed under Article 7

(Ground Handling, Passenger Services, and Passenger Mobility Assistance Services Management).

The annual operating Budget will include all eligible direct costs for which the Contractor seeks

authorization and the negotiated fee for the normal operation and management of Ground Handling,

Passenger Services, and Passenger Mobility Assistance Services Management, and will be based on

staffing levels approved by Authority. Contractor will submit a staffing plan for Authority approval with

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each annual budget. Authority reserves the right to amend the staffing plan and required staffing hours at

its sole discretion with thirty (30) days written notice to Contractor.

The Annual Operating Budget shall include all direct operating costs required under the terms of this

Contract to operate the Ground Handling, Passenger Services, and Passenger Mobility Services according

to the specifications provided. Contractor shall specifically identify the following additional items, which

Contractor will provide at its direct cost:

1. All licenses, permits, fees, and business taxes necessary to conduct business.

2. Headquarters (Contractor’s home office) costs and expenses of legal, administrative,

bookkeeping, executive personnel, and company officials.

3. The cost of insurance and bond coverage (excluding Workers’ Compensation insurance and

insurance costs for surveillance of personnel) required by this Contract, including insurance

deductibles.

4. Travel and direct travel related expenses for employees authorized under this Contract.

The following costs shall be EXCLUDED from any reimbursement from Authority and shall be at the

sole cost of the Contractor:

1. Cost of repair for damages caused by negligence or omissions of Contractor or its employees shall

be at the sole cost of Contractor.

2. Professional memberships for Contractor or its employees.

3. Charitable and political contributions.

4. Any liquidated damages allowed to Authority under this Contract.

D. Tracking and Penalties:

1. Contractor will maintain reports, and other source documents to standards approved by Authority in

writing and contained in the Operations Manual. Authority has the right to audit operations during the

Term of this Contract and for a period of two (2) years following the termination of the Contract.

If Authority finds that Contractor has not complied with the terms of this Contract and any approved

operating standards and such failures are not remedied following written notice and a cure period not to

exceed ten (10) calendar days as provided for herein, Contractor will pay liquidated damages of fifty

dollars ($50.00) per day, for the first three calendar days, for each day it takes to bring the records into

compliance. After the first three calendar days of noncompliance, Contractor will pay liquidated damages

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of two hundred fifty dollars ($250.00) per day for each day it takes to bring the records into compliance.

If at the end of the fifth (5th) calendar day, the source document cannot be located, it will be declared lost.

The total cost for a lost source document will be the sum of the five-day liquidated damages, six hundred

fifty dollars ($650.00).

Neither the assessment by Authority nor the payment by Contractor of liquidated damages will release

Contractor from the full actual damages to Authority for any failure to maintain required documentation.

Liquidated Damages are due and payable upon demand and failure to pay shall be considered a default

under this Contract.

2. Contractor will pay Authority any monies lost due to negligence, audit adjustments, theft, or unaccounted

for as addressed in Subsection 3 below. Additionally, Contractor will pay interest as called for in this

Contract on these amounts from the time they are due until the time they are collected. The interest charged

will be the then-current legal rate established for post-judgement interest allowed by the City of

Melbourne.

3. Contractor will pay liquidated damages as provided in this Article 6 for any material violation of this

Contract without reimbursement from Authority following written notice and a cure period not to exceed

ten (10) calendar days as provided for herein. Payment of said liquidated damages will not release

Contractor from the full actual damages to Authority related to any violation of this Contract.

Contractor and Authority stipulate that if there are three (3) violations and written notices within any

twelve (12) month period during any Term of the Contract, Authority reserves the right to terminate this

Contract without liability with thirty (30) days written notice. Authority reserves the right to withhold the

Liquidated Damages from Contractor’s expense reimbursement under this Article 6 if not paid upon

demand.

4. Before assessing liquidated damages under this Contract, Authority shall provide Contractor with written

notice of the failure to comply with the Contract that is subject to the assessment of liquidated damages.

For the purposes of this Section, the required written notice may be either hand delivered or emailed to

Contractor’s on-site manager.

With the exception of staffing failures, if the failure to comply does not pose a safety or liability risk to

Authority, the Airport, the public, or employees at the Airport, Contractor will have forty-eight (48) hours

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upon receipt of notice to remedy the noted violation. If such a violation is not remedied or reasonable

action taken to cause such a remedy to Authority’s satisfaction within the forty-eight (48) hour period, or

in all cases if the violation poses a safety or liability risk to Authority, the Authority shall be entitled to

liquidated damages from the time the violation began through the time the violation is cured. If Contractor

can demonstrate that a violation does not pose a safety or liability risk as described above or cannot be

remedied with the forty-eight (48) hour period, Contractor may submit a schedule to remedy the violation

with a written request for an extension of time. Authority must receive the written request prior to the

deadline. Authority will review the request and, in its reasonable discretion, decide whether to reduce or

eliminate liquidated damages during an extended period for cure.

E. Reimbursement Limitations:

Cumulative annual reimbursements of expenses for equipment, supplies, and services will not exceed

Authority approved annual authorized budget for each category of equipment, supplies, and services

unless prior written approval is received from Authority.

F. Subsidies and Grants:

Any subsidy or monetary grant Contractor receives from a governmental agency for participating in a

government-sponsored program for persons employed by Contractor or programs operated in conjunction

with this Contract will be deducted from the annual budget and not eligible for reimbursement.

G. Supporting Documentation:

Authority has the right to request data from Contractor to support any budget item(s) and to require

modifications to the budget. A budget will be considered adopted upon written approval from Authority

and formal contract amendment. Authority reserves the right to adjust approved budgets at its sole

discretion at any time during the contract year.

ARTICLE 7-GROUND HANDLING, PASSENGER SERVICES, AND PASSENGER MOBILITY ASSISTANCE SERVICES MANAGEMENT

Contractor will do the following:

A. Quality of Service:

In the performance of its service at the Airport, Contractor will maintain a high degree and standard of

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professionalism. In particular, Contractor will comply strictly with the following conditions and

requirements:

1. Operate Ground Handling, Passenger Services, and Passenger Mobility Assistance Services Management

in accordance with the highest standards and practices of the trade in the region;

2. Conduct its operation in an orderly and courteous manner, so as to not annoy, disturb, or offend customers,

users, employees, or tenants of the Airport;

3. Provide and maintain sufficient staff, materials, supplies, and equipment to ensure a high standard of

Ground Handling service;

4. Maintain the Ground Handling, Passenger Services, and Passenger Mobility Assistance Services

Management operation for twenty-four (24) hours per day (as necessary), seven (7) days per week

including all holidays.

B. Maintenance and Operations:

Contractor shall provide for the maintenance and operation functions described as follows:

1. General Operations:

a. Contractor will safeguard all equipment and furnishings provided by Authority and return them

to Authority in good working condition, normal wear and tear excepted, upon termination of this

Contract. If damage or destruction to equipment is caused by Contractor’s negligence, and is not

covered by insurance, Contractor will pay all direct and indirect costs of repair or replacement.

Such costs incurred by Contractor are not reimbursable under this Contract and are due and

payable upon demand.

b. Authority may replace equipment or perform other capital improvements on the Premises during

the Term of this Contract. Contractor agrees to cooperate with Authority in the coordination of

any such improvements and to use its best efforts to minimize the effects of the improvements on

the ongoing operation.

c. Contractor will respond to an emergency by following adopted emergency procedures as directed

by Authority. If any emergency arises for which there is no written procedure, Contractor will

exercise the judgement of a prudent Ground Handling, Passenger Services, and Passenger

Mobility Assistance Services Management Contractor, keeping in mind the best interest of

Authority and the public. Subsequent to the exercise of judgment due to an emergency, Contractor

shall immediately notify the Director of Aviation verbally and follow up in writing the nature of

the emergency and judgment. Subsequent to the notice, Contractor will endeavor to work with

Authority to create a standard operating procedure for similar future instances.

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d. Contractor will inspect the Premises on an agreed to schedule and inform Authority in writing in

a timely manner of any needed maintenance or repairs required for which Authority is responsible.

e. Contractor will notify Authority in writing prior to applying for any government subsidy or money

grant related to Contractor’s management or operation of the Ground Handling, Passenger

Services, and Passenger Mobility Assistance Services Management.

f. This Contract neither grants Contractor the right to provide nor to perform any other business or

commercial activity at the Airport or related business off Airport that compete with the on Airport

contract nor does it grant Contractor the right to use the trademarks, symbols, trade names, or

name of the Airport, either directly or indirectly, in connection with any production, promotion,

service, or publication without the prior written consent of Authority.

2. Maintenance and Repair:

Any expenses anticipated in order to comply with the provisions of this Section shall be included in

Contractor’s annual budget submission.

a. The Premises will be maintained in a clean, safe, sanitary condition. Areas will be cleaned on a

daily frequency commensurate with traffic and assigned functions. Authority will dispose of

rubbish in a clean and sanitary manner. Contractor will have use of the existing trash receptacles

and will notify Authority if additional or replacement trash receptacles if needed.

b. Contractor will use its best efforts to keep all structures occupied by Contractor on the Premises

free from rodent infestations. Where rodents are found, Contractor will notify Authority

immediately and Authority will promptly request extermination services be performed by

approved processes that will not be injurious to human health. After treatment, proper precautions

will be taken to keep from future re-infestations. In the event infestation is caused by the

negligence of Contractor, the cost of treating the infestation will be charged to Contractor and due

and payable upon demand.

c. Contractor will replace any burned out light bulbs in the assigned office space. Authority will

replace all lightbulbs that are intended to provide public lighting. Contractor will notify Authority

of any damaged light poles and fixtures in the assigned areas. The disposal of light bulbs will be

coordinated with Airport Maintenance.

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d. Contractor will pick up FOD, loose rubbish, litter, debris, or garbage from around work areas

daily, and dispose of it in accordance with all Airport, local, City, and federal regulations.

e. Authority will maintain and replace, when necessary, a communication system to enable

communications between the Contractor and Airport personnel.

f. Contractor shall immediately report to Authority any structural damage in the Premises.

g. Contractor will provide and pay for its telephone system and internet access in Contractor’s office

space, and any other communication system necessary to perform the obligations of this Contract.

The telephone service will include any local connections required to perform the tasks identified

in this Contract, such as credit/debit card processing, and any other computer services used by

Contractor.

Payment Card Industry (PCI) Data Security: Contractor agrees to comply with the Payment

Card Industry (PCI) Data Security Standard (DSS) requirements for its systems and networks

and/or Authority provided systems and networks under this Agreement; which store, process,

and/or transmit cardholder data as defined by the PCI Security Standard Council (Cardholder

Data). Contractor acknowledges it is responsible for the security of cardholder data handled by

the Contractor and agrees to indemnify and hold Authority harmless from any liability and/or

damages related to Contractor’s failure to comply with this section. The Authority and Contractor

shall meet to identify the specific systems and networks that store, process, and/or transmit

Cardholder Data to determine the desired actions and identify responsibilities as applicable to the

PCI DSS requirement areas. Contractor shall pay for long distance charges assigned to

Contractor’s system due and payable upon demand.

h. The right to construct and install fixtures, equipment, and other improvements necessary to

manage the Ground Handling, Passenger Services, and Passenger Mobility Services as authorized

and required under this Contract is subject to prior written approval of the Director.

3. Office Space and Equipment:

Any expenses anticipated in order to comply with the provisions of this Section shall be included in

Contractor’s annual budget submission.

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a. Contractor is responsible for maintaining the interior surface of the Premises made available for

Contractor’s use in this Contract. Authority will paint the interior of the Premises, as it deems

necessary during the Term of this Contract. Timing shall be coordinated with Contractor and

Authority.

b. Authority is responsible for maintaining and repairing the flooring in the Premises and when

needed as determined by Authority.

c. Contractor is responsible for maintaining, repairing, and replacing any Contractor-owned light

bulbs, fixtures, and lamps in the office space, excluding the electrical systems as indicated herein

as an Authority responsibility.

d. Contractor is responsible for daily housekeeping for any Authority-provided appliances

(microwave, refrigerators, etc.) in the Premises as needed. Appliances provided are not eligible

for reimbursement.

e. Authority is responsible for maintaining, repairing, and replacing all locks for the Premises as

needed.

f. Authority is responsible for maintaining, repairing, and if necessary, replacing (at Authority

discretion) any furniture in the Premises as deemed necessary by Authority.

g. Contractor will immediately report any problems or potential problems with the HVAC,

plumbing, or electrical systems to Authority in its assigned Premises.

h. Contractor will ensure continuous operation of all equipment and maintain personnel levels

necessary to ensure sufficient service levels. Personnel requirements are described in Exhibit C

and will be included in the Operations Manual. In the event of any equipment malfunction,

Contractor shall increase staffing as needed and continue services to the best of its ability.

C. Equipment/Equipment Phase-Out/Replacement Plan:

Contactor will use and maintain Authority equipment (reference Appendix A) in proper safe/working

order to support current, ad hoc, and future air or cargo services. The Contractor shall phase any equipment

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at its end of useful life out of service and replace, as deemed necessary by the Contractor, over the Term

of the Contract. The Plan shall provide a detailed equipment list, phase-out date for each item, estimated

disposal and/or replacement costs (to be included in annual budget projections), and estimated arrival of

replacement equipment. The equipment phase-out shall not negatively affect daily operations.

The Contractor shall be responsible for procuring any necessary parts, oil, lubricants, etc. to maintain all

equipment. The Authority will provide fuel. The Contractor shall own any equipment it purchases over

the Term of this Contract. All equipment, as appropriate, shall be compliant with the Americans with

Disabilities Act (ADA).

The Contractor shall provide the Authority its equipment phase-out/replacement plan with its Annual

Budget each year for inclusion in the Authority’s following fiscal year budget estimate. The cost for any

equipment provided by the Contractor during the Term of this Contract shall be reimbursable as a “pass-

through” only; the Contractor shall not apply fee to equipment costs.

Proposer shall maintain all equipment in a clean and operational status. The Authority shall have discretion

in determining “clean”. The Authority will establish a parking standard for non-operating equipment.

D. Operations Manual:

No later than thirty (30) days after the start of the Base Term of this Contract, Contractor will submit an

Operations Manual regarding the day-to-day operations specific to the Ground Handling, Passenger

Services, and Passenger Mobility Assistance Services Management operation at the Orlando Melbourne

International Airport for Authority review and approval in writing. The final approved Operations Manual

shall be incorporated into this contract via a formal contract amendment.

Authority reserves the right to amend the Operations Manual at its sole discretion throughout the Contract

Term, if any unilateral changes will not modify this Contract or cause Contractor to incur expenses not

reimbursed by Authority. Authority has the right to approve, reject, or modify any Operations Manual to

be used in connection with the day-to-day operations for the Ground Handling, Passenger Services, and

Passenger Mobility Assistance Services Management. It is intended to be a dynamic document, reviewed,

and revised regularly to reflect changing situations.

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Contractor will operate the Ground Handling, Passenger Services, and Passenger Mobility Assistance

Services Management in accordance with this Contract and the Operations Manual approved by Authority

and shall keep an updated copy in the Contractor’s manager’s office. The Operations Manual shall include,

at a minimum, the following:

• Hours of Operation

• Employee Schedules

• Emergency Procedures

• Employee Training Guide

• Customer Service Policies

• Employee Job Descriptions

• Company Personnel Policies

• Equipment/Vehicle Maintenance Schedules

• General Operating and Management Policies

• Manager’s Office Location, Mobile and Home Phone Numbers

• Procedures to Address Customer Claims for Bodily Injury and/or Property Damage

The Director of Aviation shall have the sole discretion to determine Contractor’s compliance with any

Operations Manual used. If there are any inconsistencies between the Operations Manual and this

Contract, the provisions of this Contract govern unless agreed to in writing by the Director of Aviation.

E. Health and Safety:

Contractor is responsible for reporting all health and safety issues to Authority affecting its operations

and/or that come to its attention.

ARTICLE 8-BOOKS, RECORDS, ACCOUNTING, AND AUDIT

A. Maintenance of Books and Records:

Contractor will keep full and accurate books and records that show all costs of operation and management

of Ground Handling, Passenger Services, and Passenger Mobility Assistance Services Management. All

books and records will be kept in accordance with Generally Accepted Accounting Principles (GAAP),

acceptable to Authority, and in accordance with the Operations Manual approved by Authority in a

location agreed to by Authority.

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Contractor’s books and records must, in the determination of Authority, enable the Contractor to

accurately report, and Authority to easily check, payments due Contractor and/or Authority under this

Contract. The maintenance of these books and records described in this Article shall be reimbursed by

Authority and shall be included in the proposed annual budget submitted by Contractor.

1. As used in this Contract, “books and records” include, without limitation, daily or periodic summary

reports, daily, monthly, and annual reports, reports to federal, state, and local agencies and contracts

with third parties (including subcontractors and joint venture partners) on the Airport that contract for

services with Contractor. Authority, or its designee(s), shall have access to the above referenced

records at all times regardless of the media in which the information is stored.

2. Contractor will keep and maintain records in a separate set of books devoted exclusively to

Contractor’s operations at the Orlando Melbourne International Airport. Such books and records will

be and remains the property of Authority and will be open to inspection of Authority within three (3)

working days upon demand. Contractor shall retain all “books and records” in accordance with

applicable Florida record retention laws, which may be amended from time to time.

3. The entire Contractor’s “books and records” required by this Article must be submitted in terms of

the United States of America currency.

Reports:

1. Monthly: Contractor must submit to Authority by the 10th calendar day of each month a Monthly

Activity Report. Each report must reflect a summary of the following:

• Management and Operating expenses (current month and cumulative to date) and an invoice

for the amount to be reimbursed (current expenses should match invoice)

• Contract Funds Status by Purchase Order Number (Funding total, amount expended, amount

remaining)-demonstrate (numerically and graphically) expenditures (current month and

cumulative to date) on/off track with current funding

• Report separately Regular and Overtime hours expended by labor category (current month

and cumulative to date)

• Personnel training activities (Specify courses and number of personnel completing each

course)

• Funding forecasted estimate at completion of Contract Term

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• Staffing changes with explanations

• Personnel certification activities/status

• Ramp Activity Report

2. Annually:

• Fiscal Year Annual Report: Within sixty (60) days after the end of each Authority fiscal

year (September 30), Contractor shall submit an Annual Report reflecting all of Contractor’s

business/activities in connection with the operation of the Ground Handling, Passenger

Services, and Passenger Mobility Assistance Services Management beginning from the

previous October 1. The Annual Report shall include cumulative fiscal data and activities’

totals from the previous October 1 through September 30.

• Contract Term Annual Report: Within sixty (60) days after the end of a Term, Contractor

shall submit an Annual Report reflecting all of Contractor’s business/activities in connection

with the operation of the Ground Handling, Passenger Services, and Passenger Mobility

Assistance Services Management from contract inception through current period end date.

The Annual Report shall include cumulative fiscal data and activities’ totals from contract

inception through current Term end date.

• All budgets, invoices, activity reports, etc. will be delivered or mailed to the Airport

Procurement Manager, Orlando Melbourne International Airport, One Air Terminal Parkway,

Suite 220, Melbourne, FL 32901.

B. Additional Information: Authority may require and Contractor must comply with requests for additional

reports and records that are not specifically required by this Article.

C. Audit: Contractor’s books and records must enable Contractor to accurately report, and Authority to easily

verify, expenses to be reimbursed by Authority. All books, ledgers, journals, accounts, and records will

be open for examination, audit, and copying by Authority, during ordinary business hours. Authority will

have the option of having the necessary books and records transported to a location on the Airport for

examination, audit, or copying and delivering the records to Authority. Authority reserves the right to

conduct an audit at any time during a Term.

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ARTICLE 9-AUTHORITY’S RESPONSIBILITIES

Authority will do the following:

A. Provide and maintain in good order and condition all lighting fixtures, and furnish electricity for lighting

of Ramp and Ground Handling, Passenger Services, and Passenger Mobility Assistance Services

Management facilities/areas.

B. Maintain the Ramp surfaces (including painting and striping) and other fixed facilities necessary to

Ground Handling, Passenger Services, and Passenger Mobility Services operations.

C. Provide office/training space on the Airport for use by Contractor.

D. Provide Ground Services Equipment (Appendix A) as requested to supplement Contactor-owned

equipment.

ARTICLE 10-CONTRACTOR PERSONNEL Contractor will employ and provide sufficient personnel to maintain the quality of service required by Article

7 (Ground Handling, Passenger Services, and Passenger Mobility Assistance Services Management) during

the entire term of this Contract. The Director of Aviation has the sole discretion to determine whether sufficient

personnel are provided. Number and categories of personnel employed and employee benefits paid (i.e.,

holiday, vacation, health insurance, etc.) by Contractor will be subject to approval of Authority and is subject

to adjustment at the sole discretion of Authority. Contractor shall provide a summary of all positions by

title; labor rates paid, and benefit programs and costs as part of the annual budget submission.

Contractor will provide:

A. Program Manager

1. The Contractor shall have a Program Manager assigned to this Contract who shall be responsible to

ensure the following:

a. Management of the Airport’s Ground Handling, Passenger Services, and Passenger Mobility

Assistance Services Management Contract and will serve as the primary point of contact with the

Director of Aviation or designee.

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b. When Program Manager is not working, a qualified substitute must be identified and available.

c. Contractor shall provide Authority with written notice within thirty (30) days of the

Commencement Date indicating the name; business, home, and mobile phone numbers; and

business address of such Program Manager.

d. Prior to appointment of the Program Manager during the Term of this Contract, Contractor shall

make the candidate available to Airport management for an interview prior to assignment to the

contract. Contractor will take into account the feedback of airport management in the final

selection of the Program Manager candidate.

B. Ground Services Shift Manager (Key Personnel):

Contractor shall, at all times during the Contract Term, retain qualified, competent, and experienced

Ground Services Shift Managers (“Manager”) of its operations for the Ground Handling Services

authorized under this Contract.

The Contractor shall have a Manager assigned to each shift who shall be responsible to ensure, in addition

to the Duties and Responsibilities contained in Exhibit C, the following: (i) maintain the Premises at the

Airport in neat and orderly condition; and (ii) shall be on-site at the Airport during his/her scheduled hours

excluding vacation and sickness.

Contractor shall provide Authority with written notice within thirty (30) days of the Commencement Date

indicating the name, home, and mobile phone numbers of such Managers.

Managers will have no other duties beyond management/supervision of the Airport’s Ground Handling

Services and will serve as the primary points of contact with the Airport Ground Services Manager or

designee. At all times a Manager is not on duty, a qualified subordinate must be identified and available

on the Premises.

Prior to appointment of Managers during the Term of this Contract, Contractor shall make the candidate

available to airport management for an interview prior to assignment to the contract. Contractor will take

into account the feedback of airport management in the final selection of the Manager candidates.

Managers designated by Contractor shall be the Managers for a minimum of one (1) year from the

Commencement Date of this Contract, unless terminated (voluntarily or involuntarily) or removed as

provided for in this Contract or in accordance with Contractor’s personnel policies.

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The Manager shall have no other assigned responsibilities to Contractor other than to act in the capacity

as Manager herein unless prior written approval is received from Authority. After serving one (1) year,

the Contractor may replace Managers with 30-day written notice to Authority. As stated above, Contractor

shall make the candidate available to airport management for an interview prior to assignment to the

Contract. Contractor will take into account the feedback of airport management in the final selection of

the Manager candidates.

If Authority is not satisfied with Contractor’s selected Manager’s performance or a replacement

Manager’s performance, Authority shall notify Contractor in writing setting forth the Authority’s position.

Within twenty (20) days of receipt of such notice, Contractor shall respond in writing, detailing the

corrective action taken to resolve Authority’s concerns.

If during the Contract Term, Contractor desires to change its Manager, it may do so only after 30-day

written notice to Authority. The notice shall include the name; business, home, and mobile phone numbers;

and business address of the replacement Manager and effective date of the appointment following the

recruitment process outlined above.

C. Ground Services Shift Supervisor (Key Personnel):

Contractor shall at all times during the Contract Term retain qualified, competent, and experienced Ground

Services Shift Supervisors (“Supervisors”) of its operations for the Ground Handling Services

authorized under this Contract.

The Contractor shall have Supervisors assigned to each shift who shall be responsible to ensure, in addition

to the Duties and Responsibilities contained in Exhibit D, the following: (i) maintain the Premises at the

Airport in neat and orderly condition; and (ii) shall be on-site at the Airport during his/her scheduled hours

excluding vacation and sickness.

Supervisors will have no other duties beyond the Airport’s Ground Handling Services. Prior to

appointment of Supervisors during a Term of this Contract, Contractor shall make the candidate available

to the Airport Ground Services Manager for an interview prior to assignment to the Contract. Contractor

will take into account the feedback of the Airport Ground Services Manager in the final selection of the

Supervisor candidates.

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Supervisors designated by Contractor shall be Supervisors for a minimum of six (6) months from the

Commencement Date of this Contract, unless terminated (voluntarily or involuntarily) or removed as

provided for in this Contract or in accordance with Contractor’s personnel policies. Supervisors shall have

no other assigned responsibilities to Contractor other than to act in the capacity as Supervisor herein unless

prior written approval is received from Authority. After serving six (6) months, the Contractor may replace

Supervisors with 30-day written notice to Authority.

D. Training/Safety Coordinator:

Contractor shall, at all times during a Contract Term, retain qualified and competent Training/Safety

Coordinators authorized under this Contract. The Contractor shall have an appropriate number of

Coordinators assigned to each shift who shall be responsible to ensure, in addition to the Duties and

Responsibilities contained in Exhibit C, the following: (i) maintain the Premises at the Airport in neat and

orderly condition; and (ii) shall be on-site at the Airport during his/her scheduled hours excluding vacation

and sickness.

E. Cargo Agent:

Contractor shall at all times during a Contract Term retain qualified and competent Cargo Agents

(“Agents”) authorized under this Contract. The Contractor shall have an appropriate number of Agents

assigned to each shift who shall be responsible to ensure, in addition to the Duties and Responsibilities

contained in Exhibit D, the following: (i) maintain the Premises at the Airport in neat and orderly

condition; and (ii) shall be on-site at the Airport during his/her scheduled hours excluding vacation and

sickness.

F. Ramp Agent:

Contractor shall at all times during a Contract Term retain qualified and competent Ramp Agents

(“Agents”) of its operations for the Ground Handling Services authorized under this Contract. The

Contractor shall have an appropriate number of Agents assigned to each shift who shall be responsible to

ensure, in addition to the Duties and Responsibilities contained in Exhibit D, the following: (i) maintain

the Premises at the Airport in neat and orderly condition; and (ii) shall be on-site at the Airport during

his/her scheduled hours excluding vacation and sickness.

G. Passenger Services Agent-Ticket/Gate:

Contractor shall at all times during a Contract Term retain qualified and competent Ticket/Gate Agents

(“Agents”) authorized under this Contract. The Contractor shall have an appropriate number of Agents

assigned to each shift who shall be responsible to ensure, in addition to the Duties and Responsibilities

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contained in Exhibit D, the following: (i) maintain the Premises at the Airport in neat and orderly

condition; and (ii) shall be on-site at the Airport during his/her scheduled hours excluding vacation and

sickness.

H. Mobility Assistance Services Agent:

Contractor shall at all times during a Contract Term retain qualified and competent Mobility Assistance

Agents (“Agents”) authorized under this Contract. The Contractor shall have an appropriate number of

Agents assigned to each shift who shall be responsible to ensure, in addition to the Duties and

Responsibilities contained in Exhibit D, the following: (i) maintain the Premises at the Airport in neat and

orderly condition; and (ii) shall be on-site at the Airport during his/her scheduled hours excluding vacation

and sickness.

I. Office Personnel: Contractor will provide sufficient office and accounting personnel to ensure the proper

and efficient conduct of the business in accordance with this Contract.

Contractor will control the conduct, demeanor, and appearance of its personnel. It is Contractor’s

responsibility to maintain close supervision over such employees to ensure the highest standard of service.

Contractor will train its employees to render a high level of courteous and efficient service. Authority

must approve the training program in writing prior to the commencement of service.

Contractor will require all of its employees to be dressed in neat, clean, identifiable uniforms when on

duty on the Airport. The uniforms used will be subject to the written approval of the Director of Aviation.

Contractor will also require all on-duty personnel to wear identification badges approved by the Director

of Aviation.

Contractor will not knowingly employ any person in connection with the work authorized under this

Contract who has been convicted in a court of competent jurisdiction for theft or misappropriation of

funds. Contractor will perform appropriate background investigations on potential employees to comply

with this section at its sole expense. Findings of the investigations will be kept by Contractor in the

employee’s personnel file and made available to Authority upon demand.

Contractor will pay its employees at a level not less than the general prevailing rate of wages for like work

performed in central Florida. Contractor will provide Authority its starting pay rate for each labor

category.

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ARTICLE 11-INSURANCE AND INDEMNIFICATION

A. Insurance: Contractor will maintain the following insurance at all times during the term of this Contract,

in the amounts not less than those specified below. Authority, during any and all Terms of this Contract,

in its sole discretion, may increase the minimum amounts for the insurance required hereunder upon sixty

(60) days’ written notice to Contractor.

1. Minimum Limits of Insurance: Contractor shall maintain coverage limits of no less than:

• Comprehensive General Liability: Two Million Dollars ($2,000,000) combined single limit per

occurrence including, but not limited to, broad form property damage, personal injury,

contractual, independent contractors, underground explosion and collapse hazard, and

premises/operations.

a. The policy must provide coverage for bodily injury, property damage, and liability arising

from premises and operations, independent contractors, products-completed operations,

liability assumed under an insured contract (including tort liability of another assumed in an

agreement) and hangar keeper’s liability. The Proposer shall require its vendors, vendees, and

subcontractors to maintain a similar commercial general liability insurance policy with the

same coverages for bodily injury and property damage, and that names the Authority as an

additional insured.

• Automobile Liability: Two Million Dollars ($2,000,000) combined single limit per accident for

any auto, hired autos, and non-owned autos for bodily injury and property damage.

• Workers’ Compensation and Employers’ Liability: Workers’ Compensation and Employers’

Liability insurance as required by the statutes of the State of Florida.

a. Employer’s Liability:

- $ 1,000,000 bodily injury by accident for each person

- $ 1,000,000 bodily injury by disease for each person

- $ 1,000,000 bodily injury by disease, policy limit

• Fire Insurance: Contractor shall obtain and maintain at all times during any Term of the Contract

a fire insurance policy with coverage in the amount of at least One Million Dollars ($1,000,000)

annually. The fire insurance policy shall name the Authority as an additional insured.

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• Umbrella Liability: Ten Million Dollars ($10,000,000) excess policy per occurrence combined

limit for bodily injury and property damage that follows form and applies in excess of the primary

liability coverages required hereinabove.

2. Deductibles and Self-insured Retentions: Any deductibles or self-insured retentions must be

declared to and approved by Authority. At the option of Authority, either (a) the insurer shall reduce

or eliminate such deductibles or self-insured retentions with respect to Authority and its employees,

or (b) Contractor shall procure a bond guaranteeing payment of losses and related investigations,

claims administration, and defense expenses in amounts specified by Authority.

3. Acceptability of Insurers: The insurance companies shall have an A.M. Best's rating and financial

size of at least A- and shall be licensed, admitted, and authorized to do business in the State of Florida.

4. Proof of Coverage: Concurrent with the execution of this Contract, Contractor shall provide proof

of insurance coverage by providing a certificate of Contractor’s insurance coverage, a copy of the

declarations page of the insurance policy, and a copy of all endorsements. The certificates of

insurance, or endorsements thereto, shall provide that (a) insurance coverage shall not be cancelled,

changed, or reduced in limits without at least thirty (30) days prior written notice to Authority, (b)

City of Melbourne Airport Authority is named as an additional insured, (c) the policy shall be

considered primary as regards to any other insurance coverage Authority may possess, including any

self-insured retention or deductible Authority may have, and any other insurance coverage Authority

may possess shall be considered excess insurance of and non-contributory with Contractor’s

insurance, (d) the limits of liability required therein are on an occurrence basis, (e) the policy shall

be endorsed with a severability of interest or cross liability endorsement providing that the coverage

shall act for each insured and additional insured as though a separate policy had been written for each

insured or additional insured; however, nothing contained therein shall act to increase the limits of

liability to the insurance company, and (f) the policy must include a waiver of subrogation in favor

of Authority with respect to Workers’ Compensation and Employers’ Liability insurance.

The Contractor shall waive all rights of subrogation against Authority, its respective officers, elected,

or appointed officials and employees for the recovery of damages to the extent that these damages are

covered by any of the insurance policies required by this Contract.

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Certificates of insurance coverage, additional insured endorsements, waiver of subrogation

endorsements and notice of cancellation or termination endorsements must be provided to the

Airport’s Executive Director.

5. Change of Coverage or Cancellation: If the insurance coverage required herein is cancelled,

changed, or reduced in limits, within fifteen (15) days of receipt of notice, but in no event later than

ten (10) days prior to the effective date of cancellation, change, or reduction, Contractor shall provide

to the Authority a certificate showing that insurance coverage has been reinstated or provided through

another insurance company. Upon failure to provide such certification, Authority, without further

notice and at its option, may either (a) exercise Authority’s rights as provided in the default

provisions of this Contract, or (b) procure insurance coverage at Contractor’s expense whereupon

Contractor promptly shall reimburse Authority for such expense.

Indemnification:

Contractor (“Indemnitor”) shall fully indemnify, defend, save, and hold harmless Authority, its

officers, agents, representatives, and employees (collectively, “Indemnitees”) from and against

any and all liability, loss, damages, claims, demands, suits, and causes of action of any nature

whatsoever asserted against or recovered from Authority on account of injury or damage to person

including, without limitation foregoing, premises defects, workers’ compensation and death

claims, or property loss or damage of any other kind whatsoever, to the extent any injury, damage,

or loss may be incident to, arise out of, be caused by, or be in any way connected with, either

proximately or remotely, wholly or in part: (i) Contractor’s performance under the Contract; (ii)

Contractor’s occupancy of the Premises and any and all activities associated with Contractor’s use

of the Premises; (iii) the violation by Contractor, its officers, employees agents, contractors,

subcontractors, or representatives of any law, rule, regulation, ordinance, or government order of

any kind pertaining, directly or indirectly, to the Contract; (iv) the exercise of rights under this

Contract; or (v) a negligent or willful act or omission on the part of Contractor, its employees,

agents, contractors, subcontractors, or representatives pertaining to the Contract, regardless of

whether the injury, damage, loss, violation, exercise of rights, act, or omission is caused or is claimed

to be caused by the contributing or concurrent negligence of Indemnitees, or any of them, unmixed

with the fault of any other person or entity, including all expenses if litigation, court costs, and

attorneys’ fees, which arise, or are claimed to arise, out of or in connection with the asserted or

recovered incident. Contractor covenants and agrees that, if any of the Indemnitees is made a party

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to any litigation against Contractor or in any litigation commenced by any party, other than

Contractor relating to the Contract, Contractor shall, upon receipt of reasonable notice regarding

commencement of litigation, at its own expense, investigate all claims and demands, attend to their

settlement or other disposition, defend any of the Indemnitees in all actions based thereon with legal

counsel satisfactory to Authority and Authority’s legal counsel, and pay all charges of attorneys’

fees and all other costs and expenses of any kind whatsoever arising from any liability, injury

damage, loss, demand, claim, or action.

ARTICLE 12-TERMINATION A. Termination:

1. Authority has the right to terminate this Contract in its entirety and recover possession of the Premises,

upon written notice to Contractor, if any of the following events occur:

a. The occurrence of any act or omission on the part of Contractor that deprives it of the rights,

powers, licenses, permits, and authorizations necessary for the lawful and proper conduct and

operation of the services and activities authorized under this Contract;

b. The filing by or against Contractor of any bankruptcy petition, either voluntarily or involuntarily,

or making by Contractor of any assignment for the benefit of creditors, either of which actions

will terminate this Contract and bar the passing hereunder of any benefits to creditors, assignees,

or transferees of Contractor.

c. The abandonment, discontinuance, or assignment by Contractor, without written consent of

Authority, of any or all of the operations and/or services permitted or required by this Contract,

except as provided in this Contract;

d. Failure of Contractor to comply with Authority approved Operations Manual or perform any

obligation of this Contract within a ten (10) calendar day cure period unless the cure period is

otherwise specified in this Contract;

e. Deterioration of services for a period, which in the sole determination of Authority, materially

and adversely affects the operation of the public service required to be performed by Contractor

under this Contract; provided however, that Authority will notify Contractor in writing of the

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services or operations requiring remedy and give ten (10) calendar days in which to correct the

problem or to enact such corrective actions if correction of the problem will take more than ten

(10) calendar days, in which event such corrective actions must be pursued diligently and

consistently and must be completed within a reasonable period of time as determined by Authority

in its sole discretion.

2. Upon termination by Authority, all rights, powers, privileges, and authority granted to Contractor

under this Contract will cease immediately and Contractor agrees to vacate the Premises used or

occupied by it in connection with its operation under this Contract and to leave the space in its original

condition, normal wear and tear excepted. Authority will provide any repairs required to return the

space to that condition and the cost of such repair plus a fifteen percent (15%) administrative fee will

be invoiced to Contractor and due and payable upon demand. Termination of the Contract will not

represent a waiver of this requirement.

3. If this Contract is terminated prior to the end of the Base Term other than for reasons of default and

under the provision of this Contract, Authority shall reimburse Contractor for performance completed

through the termination date.

4. The exercise by Authority of the remedies and rights provided in this Contract will not be exclusive

but will be cumulative and will not affect any other legal rights or remedies available to Authority.

B. Authority’s Right of Re-entry: As an additional remedy, upon giving written notice of cancellation or

termination, Authority has the right to re-enter any part of the Premises on the effective date of cancellation

or termination without further notice of any kind, remove all persons, and regain and resume possession

with or without the institution of summary or legal proceedings or otherwise. Any re-entry, regaining, or

resumption of possession, however, will not in any manner affect, alter, or diminish any of the obligations

of Contractor under this Contract.

C. Termination by Contractor:

Contractor may terminate this Contract and all of its obligations under this Contract at any time if one of

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the following events occur, provided that only the entire Contract and not merely a portion hereof, may

be terminated:

1. The refusal of any governmental agency having jurisdiction over the flight operations of Airport

to grant or permit all carriers operating from the Airport the right to regularly operate into and

from Airport, for a period exceeding ninety (90) days because of the condition, maintenance, or

inadequacy of the Airport; or

2. The breach by Authority of, or its failure to perform, any of the covenants or agreements contained

in this Contract, and the failure of Authority to remedy or to commence corrective action to

remedy any such breach for a period of thirty (30) days after receipt from Contractor of a written

notice of breach.

D. Vacation of Premises by Contractor: Contractor will yield and peaceably deliver possession of the

Premises to Authority on the date of the cessation of this Contract, whether cessation be by termination,

expiration, or otherwise. The Premises will be delivered promptly and in a condition similar to that which

existed at the commencement of the Base Term of this Contract except reasonable wear and tear arising

from use of the Premises to the extent permitted elsewhere in this Contract.

E. Transition at Termination, Cancellation, or Expiration:

1. Authority and Contractor mutually agree that on the termination, cancellation, or expiration of this

Contract, Authority has the right to award any subsequent Contract to the most favorable proposer by

any legal means available to Authority.

2. Contractor agrees that it is not practical or predictable exactly what the transition schedule or

procedures should be to best serve the needs of the traveling public and Authority when this Contract

terminates, is cancelled or expires. Therefore, Contractor agrees that Authority has the right to

determine what the transition schedule and procedures will be so that the needs of the traveling public

and Authority are best served.

3. Contractor agrees to cooperate and to diligently execute the transition plan as determined by

Authority, to abide by the time schedule, and to cooperate completely with Authority and the

succeeding Contractor in carrying out the transition plan.

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ARTICLE 13-ASSIGNMENT OR SUBCONTRACT

A. Contractor will not mortgage, hypothecate, or otherwise encumber or assign the rights granted under this

Contract, nor will Contractor subcontract, in whole or in part, without the prior written consent of

Authority. Any attempted assignment, mortgage, hypothecation, subcontract, or encumbrance of the

rights, or other violations of the provisions of this article will be null and void and confer no right, title,

or interest in or to this Contract nor right of occupancy of the whole or any part of the Premises upon any

such assignee, mortgagee, encumbrance, pledge or other lien holder, subcontractor, successor, or

purchaser.

B. Any proposed assignment or subcontract must be submitted to Authority in three copies, each bearing

original signatures of all parties. All covenants and provisions of this Contract extend to and bind the legal

representatives, successors, and assigns of the parties.

C. Authority will not unreasonably withhold its consent to an assignment of this Contract by Contractor to a

corporation resulting from a merger, consolidation with, or reorganization of Contractor, to a corporation

purchasing all or substantially all of the assets of Contractor, or to any corporation that controls or is

controlled by or is under common control with Contractor.

For purposes of this subsection, “control” of any corporation will be deemed to be vested in the person or

person owning more than fifty percent (50%) of the voting power for the election of the board of directors

of the corporation.

ARTICLE 14-SUBSEQUENT CONTRACT

A. Subsequent Contract Award: Contractor acknowledges that on the expiration or cancellation of this

Contract, Authority may award any subsequent Ground Handling, Passenger Services, and Passenger

Mobility Assistance Services Management contract by any legal means then available to Authority.

B. Transition Schedule at Expiration or Operation Termination: Contractor understands that it is neither

practical nor possible for Authority to predict the exact transition schedule and procedure to best serve the

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needs of the traveling public and Authority at the expiration or Contractor cancellation of this Contract. It

is agreed that:

1. Authority will provide Contractor a written notice of the transition plan determined by Authority to

best serve the needs of the traveling public and Authority at least thirty (30) days prior to transition to

a replacement Contractor.

2. Contractor will cooperate and diligently execute the transition plan determined by Authority, abide

by its time schedule, and cooperate with Authority and the replacement Contractor in carrying out the

transition plan. In any dispute between Contractor and replacement Contractor during the transition

period, Contractor will abide by the decision of Authority.

3. At the expiration of this Contract, Contractor will either remove its personal property from the

Premises or sell them to the replacement Contractor as directed by Authority. If Contractor neither

sells nor removes these items within five (5) calendar days following termination, Authority may

remove, sell, modify, or destroy these items at its sole discretion. Contractor will reimburse Authority

for any cost Authority incurs in removal and disposal of Contractor’s personal property plus a fifteen

percent (15%) administrative fee due and payable upon demand.

ARTICLE 15-OTHER PROVISIONS

A. Reasonableness and Good Faith: Whenever this Contract grants Authority or Contractor the right to

take action, exercise discretion, establish rules and regulations, make allocations, or other determinations,

or otherwise exercise rights or fulfill obligations, Authority and Contractor shall act reasonably and in

good faith and take no action that might result in the frustration of the reasonable expectations of a

sophisticated Authority and sophisticated Contractor concerning the benefits to be enjoyed under this

Contract.

B. Force Majeure: Except as provided below, any prevention, delay or stoppage attributable to strikes,

lockouts, labor disputes, acts of God, civil commotion, fire or other casualty, and other causes beyond the

reasonable control of the party obligated to perform (collectively, the Force Majeure) will excuse the

performance of that party for a period equal to the duration of the prevention, delay or stoppage. The

foregoing provisions of this Section will not apply to (i) Contractor’s obligations with regard to any

charges Contractor must pay in accordance with the terms of this Contract, or (ii) Authority’s obligations

to pay any amount becoming due to Contractor under the terms of this Contract.

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C. Headings: All headings used in this Contract are solely for convenience of reference and shall not

constitute a part of this Contract, nor shall they affect its meaning, construction, or effect.

D. Binding Effect: The terms, conditions, and obligations of this Contract shall inure to the benefit of and

be binding upon the parties hereto and their respective successors and assigns. This provision shall not

constitute a waiver of any conditions prohibiting assignment or subletting.

E. Federal Subordination: This Contract is subordinate to the provisions of any existing or future

agreements between Authority and the United States of America relative to the operation and maintenance

of the Airport, the execution of which has been or may be required as a condition precedent to the

expenditure of Federal funds for the development of the Airport. All provisions of this Contract are

subordinate to the right of the United States of America to lease or otherwise assume control over the

Airport, or any part thereof, during time of war or national emergency for military or naval use. Any

provisions of this Contract inconsistent with the provisions of any lease to, or assumption of control by,

the United States of America shall be suspended.

F. Rights Reserved: Rights not specifically granted Contractor by this Contract are reserved to Authority.

G. No Waiver: There shall be no waiver of the right of either party to demand strict performance of any of

the provisions of this Contract, nor shall there be any waiver of any breach, default, or non-performance

hereof by either party, unless the waiving party explicitly makes such waiver in writing. No previous

waiver or course of dealing shall affect the right of either party to demand strict performance of the

provisions, terms, and covenants of this Contract with respect to any subsequent event or occurrence or

any subsequent breach, default or nonperformance hereof by the other party.

H. Severability: If any provision of this Contract or the application thereof to either party to this Contract

is held invalid by a court of competent jurisdiction, such invalidity shall not affect any other provision of

this Contract that can be given effect without the invalid provision, and to this end, the provisions of this

Contract are severable.

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I. Interpretation of Contract: This Contract is the result of negotiation between the parties hereto and has

been typed/printed by one party for the convenience of both parties, and the parties agree that this Contract

shall not be construed in favor of or against any of the parties hereto.

J. Rights Non-Exclusive: Notwithstanding anything herein contained that may be or appear to the contrary,

the rights and privileges granted under this Contract, except in the Premises, are "nonexclusive" and

Authority reserves the right to grant similar privileges to other persons, firms or corporations.

K. Jurisdiction and Venue: The laws of the State of Florida hereunder shall govern This Contract and all

rights and obligations. Any suit, action or legal proceeding arising out of or relating to this Contract, shall

be brought exclusively in the Circuit Court in and for Brevard County, Florida or the Federal District

Court for the Middle District of Florida.

L. Entirety of Contract: The parties agree that this Contract sets forth the entire agreement between the

parties, and there are no promises or understandings other than those stated herein. No provision of this

Contract may be added to, modified, or superseded, except as may be specifically authorized herein or by

written instrument executed by the parties hereto. If any provision or covenant of this Contract is declared

invalid by a court of competent jurisdiction, the remaining covenants and provisions will continue in force.

M. Affirmative Action: Contractor will undertake any affirmative action program required by 14 C.F.R.,

Part 152, Subpart E to insure that Contractor will not exclude any person from participating in any

reemployment activity covered by 14 C.F.R., Part 152, Subpart E on the grounds of race, creed, color,

national origin, or sex. Contractor will not exclude any person on these grounds from the participation in

or the receipt of the service or benefit if any program or activity covered by the subpart. Contractor further

understands that it will require its covered sub-organizations to provide assurances to Authority that they

will also undertake affirmative action programs and require assurances from their sub-organizations, as

required by 14 C.F.R., Part 152, Subpart E.

N. Approval by Authority: Authority will not unreasonably withhold any approval required under this

Contract.

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O. Proposal Documents: It is expressly understood and agreed that the Request for Proposals, Instructions

to Proposers, the Proposal, Proposer’s Affidavit, proposal deposit, and any addenda, are a part of this

Contract, and each of the parties does expressly covenant and agree to carry out and fully perform all of

the provisions in each document.

P. Conflicts: If there is a conflict between Contractor and any other tenant, lessee, or Contractor on the

Airport as to services to be provided by respective tenants, concessionaires, or lessees, Authority will

decide which services may be provided by each tenant, concessionaire, or lessee. Contractor agrees to be

bound by any decision, subject to any rights Contractor may have to seek administrative or judicial relief.

Q. Disadvantaged Business Enterprises: Contractor will provide Authority with any and all information

required under 49 C.F.R. Part 23, pertaining to Airport Concessionaire Disadvantage Business Enterprises

(ACDBE).

R. Discrimination: Contractor covenants and agrees that discrimination on the grounds of race, color,

religion, national origin, ancestry, age, disability, or sex will not permitted against any patron, employee,

applicant for employment, or other person or group of persons in any manner prohibited by federal, State,

or local laws. Contractor recognizes the right of Authority to take any action necessary to enforce this

covenant, including actions required pursuant to any federal, State, or local law.

S. Execution by Authority: This Contract is not effective until it has been approved by the City of

Melbourne Airport Authority Board, signed by the Director of Aviation, and a notice to proceed has been

issued.

T. Holding Over: Contractor has no right to holdover after this Contract expires. If with the express or

implied consent of Authority the Contractor does hold over after this Contract expires, the holding over

does not operate as a renewal or extension of the rights granted under this Contract, but only creates a

month-to-month tenancy, regardless of any payment accepted by Authority. Contractor’s right to perform

under this Contract will continue until Authority terminates the month-to-month tenancy. Authority may

terminate the tenancy at any time by giving Contractor at least ten (10) calendar day’s written notice.

Unless otherwise mutually agreed by both parties, payment of fee shall remain at the same rate as

prevailing rate for each lot when the holdover commences.

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U. Interrelationship of Provisions: All provisions of this Contract and the associated proposal documents

are essential parts of this Contract and are intended to be cooperative to provide for the use of the Airport,

and to describe the respective rights and obligations of the parties to this Contract.

V. Notices: All notice periods begin on the date the notice is mailed, sent via email, or facsimile. Any and

all notices or other communications required or permitted to be given pursuant to this Contract shall be in

writing and shall be considered as properly given if sent by email or facsimile transmission and sent via

any nationally recognized overnight courier service, and addressed as follows:

When to Authority: When to Contractor:

City of Melbourne Airport Authority

Attn: Director of Aviation/Executive Director


One Air Terminal Pkwy, Suite 220

Melbourne, FL 32901

Email: [email protected]

Fax No. 321-723-1194

W. Restrictions and Regulations:

1. All of Contractor’s operations and activities under this Contract will be subject to:

a. Any order, direction, or condition issues, given, or imposed by the Director of Aviation with

respect to use of Airport roadways, driveways, curbs, sidewalks, or parking areas, and public

areas; and

b. Any applicable ordinance, statue, rule, regulation, or order of any governmental authority lawfully

exercising authority over the Airport or Contractor’s business or other activities under this

Contract.

2. Authority will not be liable to Contractor for any diminishing or deprivation of its rights under this

Contract due to the exercise of any such authority as provided above, nor will Contractor be entitled

to terminate the whole or any portion of this Contract by reason thereof unless the exercise of such

authority will so interfere with Contractor’s operation of the Ground Handling, Passenger Services,

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and Passenger Mobility Assistance Services Management in whole or in part of this Contract by

operation of law in accordance with the laws of the State of Florida.

X. Order of Precedence: In the event of any discrepancy between this Contract and associated Purchase

Order Terms and Conditions, the terms of the Contract shall prevail.

Y. Authority’s Right of Access and Inspection:

1. Authority, by its officers, employees, agents, representatives, and contractors, has the right to enter

upon the Premises at any reasonable time to inspect them, to observe Contractor’s performance of its

obligations under this Contract, and to do anything that Authority may be obligation or have the right

to do under this Contract, or otherwise.

2. Authority, by its officers, employees, agents, representatives, and contractors has the right, for the

benefit of Contractor or for the benefit of others at Airport, to maintain and operate existing and future

utility systems, in, on, or under the Premises and to enter upon said Premises at any time to make

repairs, alterations, and replacements deemed necessary or advisable by Authority. Authority will

provide Contractor with sufficient advance notice before any such repairs, alterations, and

replacements are undertaken or commenced.

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IN WITNESS WHEREOF, the parties hereto have set their hands and seals the date and year first above

written.

Signed, Sealed, and Delivered AUTHORITY:

in the presence of: CITY OF MELBOURNE AIRPORT AUTHORITY

By:

Witness Greg Donovan, AAE

DIRECTOR OF AVIATION

Attest:

Witness Karen D. Schlottach, MBA, CPCM

P

(Corporate seal)

CONTRACTOR:

{CONTRACTOR NAME}

By:

Witness

Printed Name:

Printed Title:

Attest:

Witness (corporate seal)

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EXHIBIT A-VEHICLE/EQUIPMENT LIST

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EXHIBIT B-ANNUAL OPERATING BUDGET Base the Annual Operating Budget on estimated annual costs to provide Ground Handling, Passenger Services, and Passenger Mobility Assistance Services Management. Please provide sufficient detail for the proposed costs. Add additional categories or attach additional sheets if required.

Salary/Wages and Benefits: $$ Contract Management Salaries (identify hourly or salary) Ground Services Managers (identify hourly or salary) Ground Services Supervisors (identify hourly by position in staff plan) Training/Safety Coordinator Salaries Cargo Agent Salaries Ramp Agent Salaries Ticket/Gate/Mobility Assistance Service Agent Manager Ticket/Gate Agent Supervisor Salaries Ticket/Gate Agent Salaries Mobility Assistance Service Agent Salaries Others Salaries (Specify) Federal/State Taxes Unemployment Insurance Other Benefits (Specify) Sub-total Other Expenses: Transition/Start-Up Costs Supplies Uniforms & ID Badges Equipment Maintenance Small Tools Vehicle Expenses Insurance (Specify) Equipment Rental Miscellaneous (Specify) Sub-total Fee Percentage (X%) GRAND TOTAL

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EXHIBIT C-LABOR CATEGORY DESCRIPTIONS

GROUND SERVICES SHIFT MANAGER

Job Summary: Self-motivated and highly dependable. Capable of managing, supervising, and providing a safe and secure work environment under stressful conditions and rigid time constraints. Ensure all Ground Service functions are provided in a safe, secure, and timely manner in compliance with all applicable rules, regulations, policies, and procedures. Minimum Qualifications: • Be at least 18 years of age

• High School Graduate or Equivalent

• Basic computer skills to include word processing and data entry

• Minimum 4 years progressive commercial aircraft ramp experience

• Must be able to read, write and speak the English language proficiently

• Authorized to work in the United States as defined in the Immigration Act of 1986

• Possess a valid Driver’s License; Florida Driver’s License or able to obtain one prior to start

• Successfully complete a ten (10) year background investigation including criminal history, FBI fingerprinting, and pre-contract start drug screening

Requirements: • Ability to operate all ground handling equipment safely, responsibly, and efficiently

• Capable of climbing, bending, kneeling, crawling, and stooping often

• Required to work flexible shifts, weekends, and holidays as needed

• Able to perform under pressure and within fixed time constraints

• English language proficiency to include reading and writing

• Able to attend and successfully complete required training • Able to lift, push, and pull up to 70 pounds comfortably

• Non-Movement area vehicle and equipment operations

• Able to work in all types of weather conditions

• Ability to stand for prolonged periods of time

• Industry job certifications, such as ALIS

• Ability to lead in a team environment

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• Friendly and courteous demeanor

• Effective communication skills

• Ability to multi-task

Duties and Responsibilities: • Ability to perform all duties and responsibilities of the Ground Services Shift Supervisor

• Knowledge of, and compliance with rules, regulations, policies, and procedures related to the health and safety of all ground services personnel

• Ensure proper recordkeeping; submit daily pre-operation maintenance inspections and checks

• Serves as the Training Coordinator responsible for training new personnel and disseminating new procedures and revisions to standard operating procedures. As such, the Shift Manager will participate in contracted Air Carriers’ “Trainer” training when offered and applicable

• Ensure proper accounting for personnel time worked in the contractor’s timekeeping system

• Report irregularities with passengers and/or baggage handling to Ground Services Manager

• Report accidents, incidents, or spills to Ground Services Manager; take appropriate actions

• Ensure all ground services personnel receive operational and safety training necessary for safe, lawful, and competent performance of all ground services, to include any specialized training provided, or required, by contracted Air Carriers or their affiliates

• Ensure all ground services personnel are trained in, supplied with, and appropriately utilizing, all personal protective equipment

• Create, manage, and schedule shifts to ensure adequate personnel coverage

• Document and maintain documentation of all training and exercises

• Oversee the general performance of ground services

• Monitor weather and advisories as necessary

• Complete daily flight reports

This description is intended to provide guidelines for job expectations and the contract personnel's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Particular functions, tasks, and requirements may vary or be added depending upon operational requirements.

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GROUND SERVICES SHIFT SUPERVISOR

Job Summary: Self-motivated and highly dependable. Capable of supervising and providing a safe and secure work environment under stressful conditions and rigid time constraints. Ensure all Ground Service functions are provided in a safe, secure, and timely manner. Ground Service functions include: pre-arrival briefings; direction of all arriving and departing aircraft to and away from the gate; loading, unloading, and transport of baggage and freight; servicing aircraft; proper use and maintenance of ground service equipment; aircraft visual inspections; ramp FOD checks; and other assigned duties.

Minimum Qualifications: • Be at least 18 years of age


• Minimum 2 years progressive commercial aircraft ramp experience



• Possess a valid Driver’s License; Florida Driver’s license or able to obtain one prior to start


Requirements: • Currently possess or ability to obtain required industry job certifications such as ALIS

• Ability to operate all ground handling equipment safely, responsibly, and efficiently



• English language proficiency to include reading and writing

• Able to attend and successfully complete required training • Required to work flexible shifts, weekends, and holidays

• Able to lift, push, and pull up to 70 pounds comfortably

• Non-Movement area vehicle and equipment operations

• Able to work in all types of weather conditions and ability to stand for prolonged periods of time

• Ability to lead in a team environment



• Ability to multi-task

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Duties and Responsibilities: • Ability to perform all duties and responsibilities of the Ramp Agent

• Ensure all services are performed in a professional/timely manner, in full compliance with contracted Air Carrier’s Ground Operations Manual, Environmental Programs Manual, and Standard Operating Procedures when available

• In the absence of an Air Carrier’s Ground Operations Manual, Environmental Programs Manual and Standard Operating Procedures, ensures all services are performed in compliance with standard industry practices

• Ensure Air Carrier-specific policies and procedures are followed for loading, stowing, securing of all loads, to include special cargo (e.g. perishables, live animals, dangerous goods, etc.)

• Enforce compliance with safety procedures as designated by Air Carriers, Station, et al

• Continued communication with Operations, Flight Crews, Passenger Service

• Ensure daily GSE pre-operation preventative maintenance inspections/checks completed

• Enforce compliance with all applicable airport, airline, FAA, CBP, and TSA rules and regulations

• Comply with confidentiality and non-disclosure practices of Air Carrier’s proprietary information

• Accurately/carefully handle baggage and fright during aircraft upload, download, and transport

• Carry/operate handheld radio as required; communicate effectively with proper radio etiquette

• Ensure performance of aircraft cleaning for all RON aircraft; perform quality control checks

• Enforce compliance with weight and balance requirements to ensure proper aircraft loading

• Ensure contractor employees are properly and professionally attired and groomed

• Responsible for maintaining a safe and secure ramp environment at all times

• Service aircraft as needed; cabin grooming, lavatories, and potable water

• Provide effective leadership for, and supervision of Ramp Agents

• Responsible for a safe and secure ramp environment at all times

• Marshal all aircraft on the ramp; direct, tow, and park aircraft

• Informs all interested parties concerning aircraft movement

• Ensure proper use of ground services equipment


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RAMP AGENT

Job Summary: Provides the necessary services on the ground to expedite the arrival and departure processes of aircraft, with respect to loading, unloading, cleaning, and general servicing requirements. Responsible for the safe and secure direction of all arriving and departing aircraft to and away from gates.

Minimum Qualifications: • Be at least 18 years of age







Requirements: • Capable of climbing, bending, kneeling, crawling, and stooping often


• Able to attend and successfully complete required training • Required to work flexible shifts, weekends, and holidays

• Able to work in dependently and in a team environment





Duties and Responsibilities: • Aircraft Loading/Unloading

o Accurately/carefully handle baggage and freight during aircraft upload, download, and transport o May load and unload containers of food, beverages, and dishes for in-flight meal services o Lift, load, and unload customer baggage up to seventy (70) pounds, and one hundred (100) pounds

occasionally from aircraft baggage compartment and/or and baggage system o Load/unload baggage, cargo (small packages, pets, human remains, etc.), and mail o Assist customers as needed; boarding/deplaning of physically-challenged passengers o Position/remove boarding platforms/Jet Bridges to unload/load aircraft passengers

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o Operate airline computer system or baggage scanners as required o Transfer loads from aircraft to facilities and vice-versa o Use tow truck with luggage carts or other means o Assemble loads in baggage make-up areas

• Aircraft Marshaling

o Use hand or light signals or drive light truck with guiding sign, direct aircraft near terminal and/or to/from aircraft parking locations assisting pilots maneuvering aircraft on ground

o Secure aircraft in parking position with blocks, stakes, and/or tie downs o Direct, tow, and park aircraft

• Aircraft Quick Turnaround/Remain Overnight (RON) Cleaning

o Prepare aircraft cabin for departure or RON status: may include cleaning seats, seat pockets, floor, galleys, and lavatories using brushes, rags, cleaning solutions, and vacuum

o Clean aircraft interior in accordance with Air Carrier requirements/timelines o Remove waste and refresh/replace waste system chemicals

• Ground Service Equipment Utilization/Maintenance

o Properly operate Ground Service Equipment/vehicles: Engine starting units Ground power unit Lavatory truck Luggage cart tow vehicles Aircraft tow vehicles Other equipment/vehicles as required

o Properly clean/maintain Ground Service Equipment/Vehicles according to policies and schedules • Continued communication with Operations, Flight Crews, Passenger Service and other duties

• Comply with all safety procedures as designated by Air Carriers, Station, and other entities

• Carry/operate handheld radio as required; communicate effectively with proper radio etiquette

• Responsible for a safe and secure ramp environment at all times

• Other duties as assigned


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CARGO AGENT Job Summary: Expedite and route movement of incoming and outgoing cargo and freight shipments. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs. Load and unload cargo from aircraft. Minimum Qualifications: • Be at least 18 years of age







Requirements: • Effective communication skills



• Able to work in dependently and in a team environment


• Certification in dangerous goods awareness/acceptance

• Required to work flexible shifts, weekends, and holidays

• Able to attend and successfully complete required training • Able to perform under pressure and within fixed time constraints


• Familiarity with computers and ability to use airline-specific software are required

Duties and Responsibilities: • Prepare airline and customs documentation

• Examine manifest, bills of lading, and air waybill to determine work procedures for releasing cargo

• Deal directly with customers either by telephone or in person

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• Assist customers in tracking their shipments

• Compile documents on import or export cargo shipments

• Compile with Standard Operating Procedures (SOP) and policies

• Ensure paperwork is prepared timely and accurately

• Ensure paperwork related to the cargo is correct before release

• Assure proper compliance with local and international laws and regulations

• Notify consignee or representative concerning arrival dates of shipment, and customs clearance requirements

• Authorize final approval for cargo release

• Prepare invoices for charges, airline clients, and management regarding freight

• Work with government agencies to clear shipments for import

• Meet flights in order to exchange documents

• Recognize dangerous goods upon receiving

• Follow Dangerous Good Requirements and Regulation

• Operate a forklift, tug and pallet jack

• Process customer paperwork and shipping information

• Load/unload air cargo from/to vehicles/trucks

• Prepare, palletize, and/or breakdown cargo as needed

• Make sure paperwork related to the cargo is accurate

• Assure proper handling and delivery of cargo

• Maintain safe operation of warehouse vehicles and equipment

• Follow Hazmat and Security Requirements and Regulations

• All other duties as assigned by supervisor/management


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PASSENGER SERVICES AGENT - TICKETING/GATE Job Summary: The first to greet customers, guide, and assist them with the ticketing and baggage check-in process. Responsible for providing customer service to all customers, including scheduled or charter services. Customer Service agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures. To provide all necessary and required passenger/customer services to include but not be limited to: • Reservations • Ticketing • Baggage processing • Terminal/gate check-in • Jet way operation • Greeting arriving passengers • Handling of VIPs • Provide special passenger assistance • Handle customer complaints • Other duties as assigned Minimum Qualifications: • Be at least 18 years of age • High School Graduate or Equivalent • Must possess excellent customer service skills • Basic computer skills to include word processing and data entry • Authorized to work in the United States as defined in the Immigration Act of 1986 • Possess a valid Driver’s License; Florida Driver’s License or able to obtain one prior to start • Successfully complete a ten (10) year background investigation including criminal history, FBI

fingerprinting, and pre-contract start drug screening • Excellent communication skills; must be able to read, write, speak English language proficiently;

additional languages desirable Requirements: • May have to pass a physical agility test • Willingness to work in inclement weather • Self-motivated and able to work independently • Ability to work efficiently under time constraints • Able to attend and successfully complete required training • Must be well groomed and adhere to the dress code policy • Passionate about customer service and must have relevant work experience • Ability to follow processes and procedures and apply flexible approach when required • Must have keyboarding skills; able to learn airline-specific reservation/ ticketing software • Ability to wear Personal Protective Equipment (High Visibility clothing, Ear protection, etc.) • Must be able to frequently lift bags or items weighing up to 50 pounds from the floor to waist level or

higher; occasionally lifting bags or items weighing up to 70 pounds

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• Ability to work flexible hours; nights, weekends, holidays, long hours during irregular operations • Must have physical dexterity sufficient to perform repetitive tasks/motions, including bending at the waist

and knees, squatting, kneeling, crawling, twisting for extended amounts of time Responsibilities: • Inspect and verify passenger documentation • Make public address announcements as required • Direct passengers through Customs, Immigration, as required • Must be people oriented, highly motivated with a positive and friendly attitude • Assist Customers with special needs, i.e., Customers who need assistance in boarding • Manage passenger baggage processing including handling and fee calculation if applicable • Process tickets, check baggage, monitor carryon baggage for size and quantity, and assign seats • Provide information on arrival/departure times, boarding, carryon regulations, seat assignments • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations • Operate computer keyboards, carrier-specific reservation/ticketing software • Safely operate jet ways to place them in position prior to aircraft arrival and the lifting, opening, closing,

and securing aircraft doors • Assist passengers as needed through arrival and check-in processes including passengers with special

needs; unaccompanied minors (UM), VIPs, and passengers needing mobility device assistance • Produce all required, work related documentation; complete required reports • Ensure compliance with FAA, Air Carrier, airport regulations; enforce safety/security measures and

monitor sensitive safety zones • Comply with federal, state, municipal, Authority, and carrier security requirements and policies • Assist Ramp Service Agents to ensure that mobility devices, strollers, and gate-checked bags (cleared

through security) are available for loading upon departure and delivery to passengers upon arrival • Handle denied boarding situations, solicit volunteers, re-accommodate customers, provide hotel, meal,

taxi vouchers when appropriate • Monitors baggage carousel for unclaimed baggage • Track replaced, damaged, and miss-loaded baggage • Meets arriving flights at baggage carousel to ensure proper handling of bags • Provides consequential expenses to applicable customers when there is a delayed bag • Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags • Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc. • Handle delayed baggage issues, complete report, follow=up with customers until bag is located • Tell customers of Air Carrier policies/procedures on lost, damaged, replacement baggage, pilferage claims • Store unclaimed bags in Baggage Service Office until claimed or sent to Baggage Services • Other duties as assigned This description is intended to provide guidelines for job expectations and the contract employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Particular functions, tasks, and requirements may vary or be added depending upon operational requirements.

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PASSENGER MOBILITY ASSISTANCE (WHEELCHAIR) SERVICES AGENT

Job Summary: Provide safe and courteous mobility device services to various airline passengers with disabilities, while complying with the Air Carrier Access Act, airport policies, airline procedures, FAA regulations, and U.S. Customs procedures. Provides physical assistance to passengers requiring aid getting in and out of mobility device. Required to safely transport passengers to their destination making sure passenger is as comfortable as possible. Provides needed assistance with passenger baggage from the baggage carousels and to their final destinations. Examines mobility devices daily for needed repairs and maintenance. Minimum Qualifications: • Be at least 18 years of age • High School Graduate or Equivalent • Must possess excellent customer service skills • Authorized to work in the United States as defined in the Immigration Act of 1986 • Possess a valid Driver’s License; Florida Driver’s License or able to obtain one prior to start • Must be able to read, write, speak English language proficiently; additional languages desirable • Successfully complete a ten (10) year background investigation including criminal history, FBI


Requirements: • Ability to continuously stand and walk for 6-8 hours • Able to attend and successfully complete required training • Ability to follow safety guidelines for transporting the physically challenged • Ability to lift a minimum of 75 pounds and push a mobility device with an adult in it • Ability to bend, stretch, twist, squat, and reach out with the body, arms, and/or legs • Ability to work flexible hours; nights, weekends, holidays, long hours during irregular operations • Ability to deal with problems involving several concrete variables in standardized situations • Ability to read/interpret safety rules, operating/maintenance instructions, and procedure manuals Ability

to hear/respond to the spoken voice and audible alarms generated by terminal environment • Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form

Duties and Responsibilities: • Follow all safety rules and dispatcher gate orders • Assist passengers with checked and claimed luggage; carry passengers’ carry-on luggage • Remain with passenger until released • Inform passenger of transport procedure • Evaluate overall cleanliness of mobility device; cleans/disinfects mobility device between uses • Inspect mobility device seat, back, and wheels; checks mobility device brakes, handgrips and footrests;

reports any required maintenance or needed repairs to Manager • Push mobility device passengers to and from gates • Notify dispatch upon completion of each assignment • Complete any necessary mobility device or incident reports • Assist passengers with any problems, questions, or concerns • Roll customer-occupied mobility device safely down the jet bridge • Respond to Dispatch request for passenger or airline assistance

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• May escort passenger in mobility device through security checkpoints • Demonstrate a professional attitude and respect toward the passenger • Provide physical assistance to seat and transport passengers to their destinations • Ensure wheel brakes are in place prior to allowing passengers to exit the mobility device • Safely/comfortably lift disabled passengers with mobility device assistance to or from aircraft seat • Examine mobility devices daily for any required repairs, needed maintenance and level of cleanliness • Observe and reports any unsafe/hazardous conditions immediately to Manager or proper authority • May be requested to perform other duties as assigned based on Manager’s needs or airline activity • Maintain professional working relationships with peers/supervisors/1managers/airline employees/airport

authorities This description is intended to provide guidelines for job expectations and the contract employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Particular functions, tasks, and requirements may vary or be added depending upon operational requirements.

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EXHIBIT D-STAFFING PLAN

Placeholder for proposed Staffing Plan.

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EXHIBIT E-TRANSITION PLAN

Placeholder for proposed Transition Plan.

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EXHIBIT F-MONTHLY REPORT TEMPLATE

Placeholder for proposed Monthly Report Template.

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EXHIBIT G-ANNUAL FISCAL YEAR REPORT TEMPLATE

Placeholder for proposed Annual Fiscal Year Report Template.

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EXHIBIT H-ANNUAL CONTRACT YEAR REPORT TEMPLATE

Placeholder for proposed Annual Contract Year Report Template.

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EXHIBIT I-OPERATIONS MANUAL

Placeholder for proposed Operations Manual.

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EXHIBIT J-SERVICE LEVEL AGREEMENT (SLA) (Placeholder for negotiated SLA)

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APPENDIX F-ACKNOWLEDGMENT

The undersigned, having carefully read and considered the Request for Proposals Orlando Melbourne International Airport 2016-09-001, Ground Handling, Passenger Services, and Passenger Mobility Assistance Services Management, does hereby offer to manage and perform such services on behalf of the Authority, in the manner described and subject to the terms and conditions set forth in the attached Request for Proposals.

The undersigned gives permission for Authority to contact business references provided in this proposal, and any others for whom the undersigned has performed work.

The undersigned further states that this proposal is made in good faith and is not founded on, or in consequence of, any collusion, anti-competitive agreement, or other type of anti-competitive activities between themselves and any other interested party, in restraint of free competition.

Business Name Phone

Address

Authorized Representative Signature

Authorized Representative Name & Title (print below)

Email Address

Date

TAB 1

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APPENDIX G – PROPOSER CHECKLIST

Please mark each item that is included in your proposal package.

( ) Tab 1-General Information, Table of Contents, Appendix F-Acknowledgement, Appendix G-Proposer Checklist

( ) Tab 2-Letter of Introduction

( ) Tab 3-Qualification Data-Similar Experience

( ) Tab 4-Organizational Chart

( ) Tab 5-Methodology: ( ) Management Plan ( ) Staffing Plan ( ) Transition Plan ( ) Monthly Report Template ( ) Annual Fiscal Year (Oct-Sep) Report Template ( ) Annual Contract Year Report Template

( ) Tab 6-Resumes

( ) Tab 7-Licenses

( ) Tab 8-References

( ) Tab 9-Litigation

( ) Tab 10-Safety

( ) Tab 11-Insurance

( ) Tab 12-Business Structure

( ) Tab 13-Non-Collusion Affidavit

( ) Tab 14-Public Entity Crimes

( ) Tab 15-Conflict of Interest Disclosure

( ) Tab 16-Certification Regarding Debarment

( ) Tab 17-Proposer Response Form

( ) Tab 18-Proposal Bond

( ) Tab 19-Financial Statement

( ) Tab 20-Annual Operating Budget TAB 1

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APPENDIX H – FACILITY PHOTOS

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