Request for Proposal documentChennai with required Support contracts from OEMs and software vendors and ... (Android and iOS based). Figure 1: AD setup and connectivity I n te rn e

Page 1 of 42

Request for Proposal document

RFP Name Annual Maintenance Contract of Email setup of SEBI

RFP No. SEBI/GSD/ITD/RFP/2018/12/01

RFP Issue date

December 07, 2018

Last Date of response submission

January 15, 2019 before 3:00 pm

Page 2 of 42

TABLE OF CONTENTS

S/N Sub S/N

Topic / Heading Page No

List of Abbreviations 4

1 Introduction to Securities and Exchange Board of India (SEBI)

5

2 Purpose of RFP 5 3 Current Setup 6

a Hardware setup of PDC and DR 8

b Software setup of PDC and DR 8 c Onsite helpdesk of email solution 8

d Facilities Management Services by existing AMC vendor

9

e Business Continuity and Disaster Recovery 10 f Service Level Agreement terms 10

4 Scope of work 11

a Maintain Existing Hardware setup of email system

11

b Maintain existing software / application setup of email system

11

c Maintain existing helpdesk and FMS setup of email system

11

d Maintain Existing Business Continuity and Disaster Recovery

12

e Revised SLA terms 12 f Readiness to provide CAL licenses from

Microsoft 14

5 Vendor Eligibility 15

a General vendor eligibility 15 b Vendor eligibility for hardware support 17

c Vendor Eligibility for software support 17 d Vendor eligibility for helpdesk, FMS and SLA

management 18

6 Payment Terms 18

Page 3 of 42

7 Deliverables 19

8 Two – bid tender process 19 a Technical Bid 19

b Commercial bid 21 9 Terms and conditions of responding to this RFP 21

10 Earnest Money Deposit 24

11 Important dates 25 12 Bid evaluation process 25

a Technical Evaluation 25 b Commercial Evaluation 27

13 Annexure A – Hardware and Software Bill of material

28

14 Annexure B – Checklist for Technical bid 35 15 Annexure C – Cover form for Technical bid 36

16 Annexure D – Format for Commercial bid 38 17 Annexure E – Help Desk qualified resources 41

18 Annexure F – Format for Statement of Understanding

42

Page 4 of 42

List of Abbreviations ToC↑

Abbreviations used in this document, unless explicitly mentioned as otherwise in

any section of this document, should be interpreted as follows:

Acronym Full Form BoM Bill of Material

DR Disaster Recovery

EoL End of Life EoS End of Support

FMS Facilities Management Service HP Hewlett Packard

MAF Manufacturer’s Authorization Form

PDC Primary Data Centre PO Purchase Order

RE Resource Engineer SEBI Securities and Exchange Board of India

SLA Service Level Agreement SMG Symantec Mail Gateway

SMTP Simple Mail Transfer Protocol

TMG Threat Management Gateway WO Work Order

Page 5 of 42

1. Introduction to Securities and Exchange Board of India (SEBI) ToC↑

Securities and Exchange Board of India (hereinafter referred as SEBI) was

established under an Act of Parliament, to protect the interests of investors in

securities and to promote the development of, and to regulate, the securities

market and for matters connected therewith or incidental thereto.

Detailed information on the functions of SEBI is provided on the website,

www.sebi.gov.in.

2. Purpose of RFP ToC↑

SEBI invites proposal for Annual Maintenance Contract of its existing Enterprise

wide electronic Email System. The bidding entities will be selected after the

evaluation of technical and financial bids. The selected bidder will work with

SEBI in maintaining the current infrastructure of Enterprise Email setup within

SEBI for a maximum period of 1 (one) year.

The scope of the contract includes maintenance and support of Email system at

Primary Data Center (PDC) in Mumbai and Disaster Recovery (DR) Site in

Chennai with required Support contracts from OEMs and software vendors and

maintaining a crew of Resource Engineers for facilities management and

helpdesk services. As part of maintenance and support takeover of the existing

setup, selected bidder should ensure that no changes are made to the existing

functionalities of the Email Setup.

This RFP contains SEBI’s requirements and expectations for maintenance and

support of the existing Enterprise wide Email System. Bidders are requested to

go through this document carefully and submit their responses which in their

opinion are the most appropriate to meet SEBI’s requirements. To gain any

further understanding of SEBI’s requirements bidders are encouraged to review

the existing setup in person, by technically competent representatives of the

bidding entity.

http://www.sebi.gov.in/

Page 6 of 42

3. Current Setup ToC↑

The current email setup of SEBI is distributed across its PDC site in Mumbai

and DR site in Chennai. The PDC is hosting the active instance of Exchange

server application along with its peripheral support and security applications.

The DR site hosts a reduced capacity implementation of PDC setup, running

in passive mode, with a near real time synching frequency. There are over

800 users in the domain and the user base may increase in the next one year.

The mail is accessible through Outlook email client, over the browser in LAN,

over internet VPN of SEBI and mobile phones (Android and iOS based).

Figure 1: AD setup and connectivity

Internet

Main Data Center

Regional

Office

Firewall

Backup Site

Firewall

Inte

rne

t

Windows 2008 Active

Directory

Windows 2008 Active

Directory

Regional

Office

Regional

Office Branch

Branch

Branch

Branch

Branch

Branch

Page 7 of 42

The main components of the mailing solution are as follows:

I. Messaging server

II. Directory server

III. Messaging clients (Web, Outlook, Mobiles)

IV. Enterprise Calendar server

V. Contacts

In addition to the above front-end functional component, back-end

components like :

I. Load Balancers

II. Anti-Spam system

III. Threat management gateway

IV. Archival system and

V. DHCP

Figure 2: Representation layout for email setup – one site

Page 8 of 42

a. Hardware setup of PDC and DR ToC↑

The OEMs of hardware the infrastructure on which the email setup is

hosted are as follows:

i. Hewlett Packard enterprise India Pvt. Ltd.

ii. Dell Enterprise Ltd.

iii. Fortinet Inc. USA

iv. Riverbed Technology Inc. USA

v. Array Networks Inc. USA

The detailed bill of material is enclosed at Annexure A – HW / SW

BOM

b. Software setup of PDC and DR ToC↑

The software manufacturers / licensors of the software applications

that constitute the email setup of SEBI are as follows:

i. Microsoft Inc, USA.

ii. Hewlett Packard enterprise India Pvt. Ltd.

iii. GFI Software, Aurea SMB Solutions, USA iv. Symantec Inc. USA

The detailed bill of material is enclosed at Annexure A – HW / SW

BOM

c. Onsite helpdesk of email solution ToC↑

As per current arrangement, a helpdesk services is provided to SEBI by

the existing AMC vendor. Help desk is be responsible for resolving

issues in the software, network and hardware in the current setup.

i. All interactions with user will be assigned a ticket number and

the number are be given to the user along with the

identification of the agent.

ii. Helpdesk have qualified engineers to handle

proposed applications/systems.

Page 9 of 42

iii. All interactions are noted on system. The transactions are also

be monitored – on a statistically appropriate sampling basis to

assess service level as well as delivery effectiveness and for

providing training/ feedback to help desk personal.

iv. All the SLA monitoring and tracking are done by Helpdesk

v. All complaints/ grievances of user are recorded and followed up

for resolution, if necessary, in coordination with departments.

The user is kept informed of the progress of resolution and the

final resolution.

vi. Helpdesk working window: 08:00 A.M to 07:00 P.M [Monday to

Sunday]. A Team of 4 to 5 personnel currently constitute the

Helpdesk.

vii. Other important activities include but not limit to:

a) Troubleshooting and management of Exchange server

Application

b) Support to MS Outlook Client Applications on user

desktops

c) Support for Email client on mobile phones of users.

d) Management of peripheral applications like TMG, AD, GFI

achiever etc.

e) Ensuring backup of all systems and data as per existing

scope, schedule and procedures.

f) Troubleshooting and management of hardware including,

servers, network and security devices and storage devices.

g) Facilitate in conducting DR drills for the email setup, two

times in a year.

d. Facilities Management Services by existing AMC vendor ToC↑

Vendor maintains FMS effectively to address the user level issues and

technical level issues, and also guarantee at least 99.9% up-time of the

system from 12.00 AM to 12.00PM from Monday to Sunday (24x7).

Page 10 of 42

e. Business Continuity and Disaster Recovery ToC↑

DR drills are conducted four times a year to ensure DR readiness and

effectiveness of BCP in case of disruptions. Existing vendor provides

necessary support and services onsite at PDC and DR during such drills

and local presence of the vendor ensures seamless service at both

locations.

f. Service Level Agreement terms ToC↑

Existing SLA management framework is based upon multiple

parameters as follows:

i. SLA for Application/Component Availability

ii. SLA for Integrated Solution

iii. SLA for performance management

iv. SLA for the Security Services

v. SLA for Manpower Availability

vi. SLA for Backup

vii. SLA for Incident Management

viii. SLA for Problem Management

Page 11 of 42

4. Scope of work ToC↑

Selected bidder is required to provide end-to-end comprehensive Annual

Maintenance Contract (AMC) of existing Email setup of SEBI. This would

include:

a. Maintain Existing Hardware setup of email system ToC↑

All existing hardware, which includes servers, storages, network

equipment, security equipment, tape library etc. as mentioned in

Annexure A – Hardware and Software BOM, should be

comprehensively covered under AMC, with back to back support

contracts from the OEMs, valid for a period of one year, extendable up

to a period of next six months.

b. Maintain Existing software/application setup of email system ToC↑

The software / applications that constitute the email setup of SEBI,

which include Mail server applications, Client applications, Security

applications and associated / supporting applications, as mentioned in

Annexure A – Hardware and Software BOM, should be

comprehensively covered under AMC, with back to back support

contracts existing from the software seller, IPR holder or licensor, valid

for a period of one year, extendable up to a period of next six months.

c. Maintain Existing helpdesk and FMS setup of email system ToC↑

The exact structure and operations for support services should be

maintained by the selected bidder as part of the comprehensive AMC.

This includes the helpdesk and FMS operations. Onsite Helpdesk of

same strength of qualified professionals should be maintained at PDC.

In case of disaster, when operations are to be shifted to DR site in

Page 12 of 42

Chennai, resources have to be deployed within a time span of 3 hours

or less. Similarly, FMS services have to be maintained 27 X 7 and

adherence to SLA terms as mentioned in section 4.d is of utmost

importance.

d. Maintain Existing Business Continuity and Disaster Recovery ToC↑

DR drills are to be conducted four times a year and reports are to be

submitted to SEBI, to ensure DR readiness and effectiveness of BCP in

case of disruptions. Chosen vendor should provides necessary support

and services onsite at PDC and DR during such drills and ensure local

presence for seamless service at both locations. There should be an

approximate gap of 75 to 80 days between consecutive DR drills.

e. Revised SLA terms ToC↑

Scheduled and pre-approved downtimes will not be included in

calculation of SLA penalties. Such downtime should be limited to a

maximum of 4 hours in a quarter. The revised Service Level Agreement

terms during the AMC period is as follows:

I. Server / device / application downtime

Table 1: SLA matrix for server device/application

Component

Availability

Downtime / resolution time Penalty

All devices and

application

software

For any incident reported on

or before 11:00 am of a day,

the same should be resolved

by close of business that

day. An incident reported

after 11:00 am of a day the

same should get resolved

before 11:00am next day.

Breach in

resolution time

would attract

1% penalty on

the quarterly

AMC charges

corresponding

Page 13 of 42

to that device

or application.

Vender is required to provide monthly report against this SLA.

II. Unavailability of support services and escalation

Vendor is required to submit day wise attendance report for helpdesk,

on a monthly basis with in and out time of each helpdesk staff

Table 2: SLA matrix for support services

Component

Availability

Unavailability / non-

responsive ness

Penalty

Availability of

helpdesk

resources

(team of 5

members )

Vendor is required to

maintain a minimum of 80%

man hour presence for all

working days of the month

(32 man hours per day for 5

people assuming 8 hour shift)

and 20% man hour presence

for all non-working days of

the month (8 man hours per

day assuming 8 hours shift for

5 person)

Breach in the

minimum required

availability of

helpdesk would

attract a 1% penalty

on the quarterly

amount for helpdesk

and FMS, for each

month. FMS

operations

Replacement resource from vendor, to avoid helpdesk SLA breach, is

permitted, provided, the replacement resource is well qualified for

the role and the cumulative days of replacement resource should not

Page 14 of 42

be more than 10 man-days in a month or 10 man days at a stretch

(consecutive-days)

Escalation should result in email communication from OEM /

software licensor that ticket is raised and is worked upon.

f. Readiness to provide CAL licenses from Microsoft ToC↑

While there are currently sufficient CAL licenses to cover the

operations of email setup of SEBI, the near future requirement may

suddenly increase with newer requirements arising from user

departments. To cover such requirements, CAL licenses from M/s

Microsoft Inc. will be required, so vide this section of RFP, such

provisions are made. The bidder is required to quote for 200 (Two

Hundred) CAL licenses in the commercial bid. SEBI reserves the right

to procure these 200 CAL licenses or a part of it, at its discretion. It

may also happen that these 200 CAL licenses are not required during

the whole AMC period and may not be procured.

Bidder will make a distinct line item for these 200 CAL licenses in the

commercial bid and quoted rates will be binding on bidder if selected,

for the whole period of AMC. The quoted amount of these 200 CAL

licenses should be included in the total amount of commercial bid and

will be considered in commercial evaluation.

If SEBI procures these 200 CAL licenses or a part of it, the vendor will

raise bills for the actual procurement at the end of the quarter when

such procurement is done from SEBI at the quoted rates.

Page 15 of 42

5. Vendor Eligibility ToC↑

Following are the list of mandatory criteria that are to be fulfilled by the

vendor to bid in response to this RFP:

a. General vendor eligibility ToC↑

Criteria head

Requirement Documents / Submissions required

Bo

na

fid

e b

idd

er’

s id

en

tity

Bidding entity should be a company or group of sister companies (hereafter referred as the bidding company or bidder) registered by the Ministry of Corporate Affairs (MoCA)

Bidder is required to provide a legible copy of i its certificate of

incorporation AND

ii Its PAN details AND

iii Its GST details (from wherever it proposes to carry out billing)

as proof to qualify this eligibility criteria

Fin

anci

al w

ort

h o

f B

idd

er

The net worth of the company should be Rs. 10 Crores or more for the two financial years out of last three financial years or Rs. 10 Crores or more for three financial years out of last five financial years.

The bidder is required to submit the copies of its audited annual balance sheet of the i. 3 financial years

OR ii. 5 financial years for which, company is meeting the criteria.

Page 16 of 42

Pas

t re

leva

nt

exp

erie

nce

of

bid

der

At least two projects of similar nature in which 1. both of AMC type, with

implementation done by a different vendor. OR

2. both of Email setup implementation and management OR

3. one of AMC type with implementation from separate vendor and one of email implementation and management

In all of the above cases, the WO, PO or contract should be for a duration of 2 years or more and the total value of AMC in all WO / PO/Contract should be Rs. 25 Lakh or more. If AMC is not part of scope of work in PO, the total value of PO/WO/contract should be Rs. 50 Lakhs or more.

In all the cases documentary proof of awarding of order and proof of successful completion of projects have to be submitted.

Page 17 of 42

b. Vendor eligibility for hardware support ToC↑

Criteria head


Bid

der

’s c

apab

ility

to

su

pp

ort

an

d

mai

nta

in h

ard

war

e

Bo

M it

em

s

Bidding entity should demonstrate reliable proof that the hardware items will be maintained properly by the bidder, if it is selected. For this, the bidder is required to have support contracts with all OEMs of the items in the BoM.

Bidder is required to provide documentary proof that it has a MAF from least one OEM (preferably HP – the OEM of major part of H/w BoM)

c. Vendor Eligibility for software support ToC↑

Criteria head


Bid

der

’s c

apab

ility

to

su

pp

ort

an

d m

ain

tain

so

ftw

are

Bo

M

ite

ms

Bidding entity should demonstrate reliable proof that the hardware items will be maintained properly by the bidder, if it is selected. For this, the bidder is required to have support contracts with all Software licensors / IPR holders of the items in the BoM.

Bidder is required to provide documentary proof that it is a certified partner of at least one Software licensors / IPR holders (preferably Microsoft – the Software licensors of major part of S/w BoM)

Page 18 of 42

d. Vendor eligibility for helpdesk, FMS and SLA management ToC↑

Criteria head


Bid

der

’s c

apab

ility

to

su

pp

ort

an

d m

ain

tain

FM

S SL

A r

equ

ire

men

ts

Bidding entity is required to assure capability on-site services to meet the helpdesk and FMS SLA requirements

Bidder is required to provide documentary proof that bidder is having office at both Mumbai and Chennai locations to provide on-site support at both PDC and DR locations.

6. Payment Terms ToC↑

a. Billing will only start from –

i. May 01, 2019

OR

ii. Date of acceptance of AMC and Support Services

whichever is later. For Acceptance of AMC and support services, it is

required that selected bidder (hereafter known as – vendor) should

submit documentary proof of back-to-back support contracts made by

the vendor with each OEMs and Software licensors / IPR holders of

items mentioned in the BoM, on behalf of SEBI. Additionally, a PBG of

20% value of the contract should be submitted to cover damages due

to delay and non-performance.

b. Billing should be done on quarterly arrear basis. Bills should be

accompanied with SLA compliance matrix for that quarter.

Page 19 of 42

7. Deliverables ToC↑

Following deliverables have to be submitted to SEBI as part of the acceptance

process -

a. Performance Bank Guarantee (PBG) amounting to 20% base value

(without taxes) of the contract.

b. Documentary proof of back-to-back support contracts made by the

vendor with each OEMs and Software licensors / IPR holders of items

mentioned in the BoM, on behalf of SEBI. In case OEM / software

licensor has discontinued support for any item in the BoM, Vendor is

required to provide documentary proof of discontinuation of support

for each such line item. In such a case, support for such line items

should be provided by the vendor on best effort basis.

c. Escalation matrix with names of personnel, their roles, their contact

details and the timeline by which they should be contacted, in case of

any incident.

8. Two – bid tender process ToC↑

This RFP requires a response in form of two part bids - One Technical and

One Commercial.

a. Technical Bid ToC↑

The Technical bid should be sealed in a separate envelope and clearly

marked "Technical bid for Annual Maintenance Contract for Email

setup of SEBI- RFP No. SEBI/GSD/ITD/RFP/2018/12/01". The Technical

bid should be addressed to:

Page 20 of 42

GM-ITD

SECURITIES & EXCHANGE BOARD of INDIA

SEBI BHAVAN - Plot No C4 A, 'G' Block

BANDRA-KURLA COMPLEX, BANDRA(E)

MUMBAI- 400051

The technical bid envelope should contain:

i. All submissions except any price related information of any of

the deliverables of the bid. Refer Annexure C – Checklist for

Technical Bid

ii. The technical bid envelope should contain the Earnest money

deposit Bank draft / banker's cheque on top, along with a

cover letter on company letter head that details the single

point of contact (email id, phone and fax number) of the

bidding company for all communications related to this RFP

and the evaluation process.

iii. The technical bid envelope should be sealed with bidder

company's official stamp and seal at all seams, signed by an

authorized signatory of the company.

iv. The envelope should be dated with the submission date of the

two-part bid. The envelope should clearly show the bidding

company's name and logo. All pages of the technical bid

should be initialed and stamped by the authorized signatory

of the bidding company.

v. Two more separate envelopes marked "Technical Bids for

Annual Maintenance Contract and IT Services - COPIES - RFP

No. SEBI/GSD/ITD/RFP/2018/12/01" that contains the

photocopies of all contents of the technical bid envelope

should be provided. These envelopes should be sealed in the

same manner as Technical bid envelope.

vi. Masked commercial bid

Page 21 of 42

b. Commercial bid ToC↑

The Commercial bid should be enclosed in a separate envelope that

should be marked "Commercial bid for Annual Maintenance Contract

and IT Services - RFP No. SEBI/GSD/ITD/RFP/2018/12/01".

Following may be noted and adhered to while submitting the

commercial bid:

i. The commercial bid should contain itemized list of deliverables

with unit price for one year and total price of the item for one

years, preferably in the format mentioned in Section 16 of this

RFP.

ii. The total price of the bid for services for a period of one year

should be clearly written in figure and words.

iii. All pages of the commercial bid should be on the bidding

company letterhead, duly stamped with the bidding company

seal, and signed on all pages with date by an authorized

signatory of the bidding company.

iv. The commercial bid envelope should be sealed with bidder

company's official stamp and seal at all seams, signed by an

authorized signatory of the company. The envelope should be

dated with the submission date of the two-part bid.

v. The envelope should clearly show the bidding company's name

and logo. NO ADDITIONAL COPIES OF THE COMMERCIAL BIDS

SHOULD BE SUBMITTED.

9. Terms and conditions of responding to this RFP ToC↑

a. Clarifications to the RFP: The Bidder shall carefully examine and

understand the existing enterprise mail and messaging setup of

SEBI to ensure that they have understood all

Page 22 of 42

specifications/conditions of RFP. Written requests

understanding the existing setup may be submitted to SEBI

before 10 days from last date of response submission, to the

email id - [email protected] along with the bidder

credentials/profile as given in eligibility criteria. The Bidder’s Bid

should not carry any sections like clarifications, 'as orally told',

‘to be discussed’, interpretations and assumptions. With the

submission of the Bid, the Bidder acknowledges that he/she has

carefully studied and understood the RFP in complete.

b. Bogus or misleading information submitted in the bid: If any

information provided as part of the bid submission is bogus or

identified as misleading, SEBI reserves the right to disqualify the

bids of the bidding company. In that case, the Earnest Money

Deposit submitted by the bidder may not be returned.

c. Bids that do not contain Earnest Money Deposit: Technical bids

that do not contain the earnest money deposit in form of Bank

draft or Banker's Cheque of Rs.1,00,000/- (Rupees One Lakh

Only) payable to "SECURITIES AND EXCHANGE BOARD of

INDIA"; will be summarily rejected.

d. Resolution of disparity in quoted prices in the bid: If the

itemized prices in the commercial bid do not add up to the total

price of the bid, the total price of the bid will only be considered

for commercial bid evaluation and the lesser of the itemized

price total and the mentioned total will only be the payable

price for SEBI. In case there is a disparity in the total price

mentioned in figure and in words, the price mentioned in words

will only be used for evaluation and the lower of the total price

mentioned in figures and that mentioned in words will be

payable by SEBI.

Page 23 of 42

e. If the best bidder refuses to accept the contract: In case the

selected bidder refuses to accept the contract, the full earnest

money deposit of that bidder will be deemed non-refundable.

f. Quality of service: Bona fide service providers will be engaged

to provide services mentioned in the contract. The period of

contract for such services will be ONE year.

g. In case the final price in the commercial bid is not clearly

mentioned: In case the final price in the commercial bid is not

clearly mentioned for a total of one year, or the prices are

subjected to terms and conditions that may change the price

value of the contract, then the commercial bid will be rejected.

h. Incomplete Technical or Commercial bids: Incomplete Technical

or Commercial bids will be summarily rejected and the earnest

money deposit will not be returned. A bid will be considered

incomplete if any of the documents mentioned for submission

as part of the technical or commercial bid is not available in the

submitted envelope. In case, such a submission is in form of a

declaration on company letter-head, it may be noted that for

each declaration that the bidding company has to submit as part

of the bid, separate letters may be prepared and submitted. It

is advised that each letter contain due reference to pertinent

sections of the RFP, for which the letter is provided.

i. Prices: All prices mentioned in the commercial bids should be in

Indian Rupees (INR). Taxes will be payable extra as actuals.

j. In case equipment (Software/Hardware) goes out of

warranty/support: In case equipment (Software/Hardware)

goes out of warranty/support and gets upgraded during the

contract period, vendor is expected to provide support for the

equipment on best effort basis at no additional cost to SEBI.

Page 24 of 42

k. Additional On-site resources: Service provider must be able to

provide additional on-site engineers, at the price quoted, during

the contract term, in case SEBI desires so.

l. Bidder should not be a black-listed entity: The Bidder should not

have been debarred/ blacklisted for corrupt and fraudulent

practices by the Govt. of India / State Governments / Regulatory

Agencies / PSU/other institutions.

m. Reduction of line-items from BoM: SEBI reserves the right to

remove line items from the BoM or AMC support. Accordingly

the cost incurred due to the reduced BoM will only be payable

by SEBI.

10. Earnest Money Deposit ToC↑

Bidder is required to submit an Earnest Money Deposit in the form of a

demand draft / banker's cheque of Rs.1,00,000/- (Rupees One Lakh Only),

payable to "Securities And Exchange Board of India" with a validity of at

least 3 months from the date of submission of the bid. EMD will be used for

covering damages under the following conditions:

a. If the selected bidder fails to provide the services, either by not

entering into contract with SEBI or otherwise,

b. If the selected bidder has not submitted PBG of the required value.

SEBI reserves the right to deduct liquidated damages /penalty incurred due

to non-availability of service, from EMD amount of the selected bidder.

EMD amounts of bidders who are not selected in the selection process, will

be returned to those bidders shortly after the declaration of selected bidder.

Page 25 of 42

11. Important dates ToC↑

Following timelines have been set for the tender process:

S/N Milestones Date of Completion

1. Request for Proposal (RFP) release date 07 December 2018

2. Last date for bidder to request visit of

technical representative 04 January 2019

3. Last date for submission of response to

RFP (tender closure)

15 January 2019

3:00 PM

4. Opening of technical bids 15 January 2019

4:00 PM

5.

Finalization of technical evaluation and

declaration of technically qualified

bidder

31 January 2019

6. Commercial bid opening and declaration

of successful bidder 08 February 2019

12. Bid evaluation process ToC↑

Response to this RFP would be evaluated in two phases. Initially technical

bids will be opened and evaluated. Those bidders who satisfy the technical

requirements of the solution, as per the requirements/specifications and

the terms and conditions of this RFP, shall be short-listed. Commercial bids

shall be opened only for the short-listed bidders who have qualified in the

technical bid.

a. Technical Evaluation ToC↑

The proposals will be technically evaluated using a evaluation grid

based on various components. Each response to the RFP from each

bidder will be validated against the RFP requirements. The decision of

SEBI will be final and binding upon all bidders in this case. The scoring

process will be based on following components:

Page 26 of 42

S.No. Criteria Condition

1. Valid identity documents (Cert. of

registration, PAN and GST)

All 3 documents are

mandatory

2.

Financial worth of Bidder Mandatory to fulfill any

1 condition out of 2 as

per section 5.a above

3.

Past relevant experience of bidder Mandatory to fulfill any

1 condition out of 3 as

per section 5.a above

4.

Bidder’s capability to support and

maintain hardware BoM items

Mandatory to provide

MAF from one OEM

(preferable HP – the

OEM for major part of

H/w BoM)

5.


maintain software BoM items


partnership certificate

from Software licensors

/ IPR holders (preferably

Microsoft Gold partners)

6.


maintain FMS SLA requirements


documentary evidence

that the bidder is having

offices in Mumbai and

Chennai

Only the bidders who fulfill all the above conditions will be considered

technically qualified and considered for commercial evaluation.

The bidder shall provide along with the technical proposal a copy of

masked price bid so as to enable SEBI to understand the line items

included in the proposal.

Page 27 of 42

b. Commercial Evaluation ToC↑

The shortlisted bidder whose commercial bid quotes the least total

cost of the contract for a period of one year, will be deemed winner of

the bid. Please refer to terms and conditions of the RFP for details

(Refer Section 9).

Page 28 of 42

13. Annexure A – Hardware and software Bill of material ToC↑

Primary Data Center - Hardware Sr. No

Sub no.

Items Head Classifications Descriptions Qty

1 Hardware components

1.1

Server AD (messaging server ,Directory servers and etc components)

Processor Proposed Processor Expandable up to Memory Proposed Memory Expandable upto Load balancing Active-active Load balancing Licensing OS TPC-H Ratings

HP DL380G7 2 CPU 2 CPU 4 GB 192 GB Y Y Windows/Linux 73,974 QphH

2

1.2

Exchange Messaging Server


HP DL380G7 2 CPU 2 CPU 40 GB 192 GB y y Windows/Linux 73,974 QphH

2

1.3

OCS Server



2

1.4

TMG/External DNS Server



2

1.5

SQL Server



1

Page 29 of 42

1.6

Server Backup Server



3

1.7

Server

Processor Proposed Processor Expandable up to Memory Proposed Memory Expandable Load balancing Active Cluster Licensing Concurrent User Expandable to OS

HP DL380G7 2 CPU 2 CPU 8 GB 192 GB N N Windows/Linux 73,974 QphH

3

1.8

Server for Application

Processor Proposed Processor Expandable up to Memory Proposed Memory Expandable upto Load balancing Active-active Load balancing Licensing TPC-H Ratings

HP DL 580 G7 2 CPU 4 CPU 8 GB 1TB N N 121345 QphH

2

1.9

Server for Application

Processor Proposed Processor Expandable up to Memory Proposed Memory Expandable upto Load balancing Active-active Load balancing Licensing TPC-H Ratings Hard disk network card

HP DL 580 G7 2 CPU 4 CPU 8 GB 1TB N N 121345 QphH 3 x 146GB Dual network card

2

1.10

Server for Portal application

Processor Proposed Processor Expandable up to Memory Proposed Memory Expandable upto Load balancing Active-active Load balancing hard disk OS Others

HP Integrity Blade server 860i2 Itaniam 1.46 GHz (boot frequency) quadcore CPU 96 GB (DDR3-1333 Mhz) 2x300 GB SAS HDD hp unix 11i v3 operating system 4 port onboard Gigabit ethernet port 1 RAID controller Card 2 dual port 8GB/s FC HBA

2

Page 30 of 42

2 Storage, backup and archival solutions

2.1

Server

Usable Disk Space Total Storage Capacity usable Fiber channel – Disk Type No. of Disks Raid Type Disk Array

EVA 6400 5TB 5TB 5TB 600GB FC Raid 5 FC

1

2.2

SAN switch

no of SAN switches No of ports in each switch Ports expandable upto

2 Nos 24Ports 24 ports

2

2.3

Backup device

2 X LTO Gen 5 FC Drive (with fully loaded tapes/catridges) 2 x 15 Mtrs LC-LC FC Cable

HP MSL 4048 FC Interface Tape Library

1

3 Security Solution

3.1 Symantec Brightmail 8380 Appliance Symantec Brightmail 8380 Appliance Support

2

3.2 IPS/Firewall UTM Fortinet, 200B 2

4 Networking and Racks Solution

4.1 Router HP MSR 50-40 2

4.2 Switches(Layer 3) HP A5800-48G 4

4.3 WAN optimization devices Riverbed Steelhead 2050 2

4.4 Racks (Perforated, double door, Black color, Power sockets with sufficient redundancy

HP 4

4.5

IP KVM (Switch, TFT monitor etc)

HP 2 x 1E x 16 KVM IP console switch G2 : AF621A 1 Nos PS2/USB Virtual media Adapter :AF624A 25 Nos 263474-B23 KVM UTP CAT5e Cable 12' 8 pack : 2 Nos AZ884A HP TFT7600 RKM INTL 1 Nos

2

4.6 Load Balancers Array APV 1600 2

4.7 Link load balancer Array 1600 2

4.8 Additional Router HP MSR 50-40 1

4.9 Additional Switches HP A5800-48G 2

4.10 Switches (Layer 3) HP A5800-48G 1

Page 31 of 42

4.11

IP KVM

HP 2 x 1E x 16 KVM IP console switch G2 : AF621A 1 Nos PS2/USB Virtual media Adapter :AF624A 25 Nos 263474-B23 KVM UTP CAT5e Cable 12' 8 pack : 2 Nos AZ884A HP TFT7600 RKM INTL 1 Nos

1

Primary Data Center - Software Sr. No

Sub no.

Items Head Classifications Descriptions Qty

1 Software components

1.1 Mail and Messaging system ( Email, Calendar, contacts, mobile access, IM, audio, video, web, conferencing)

Exchange Server 2010 Ent 4

1.2 Email, calendar, contacts Exchange CALs 2010 Std 1000

1.3 Mobile collaboration(support for push mail, mail/calendar/contacts synchronization with mobiles)

MS Outlook 2010 1000

1.4 Microsoft Threat Management Gateway 2010 MS TMG licenses 2

1.5 Microsoft SQL Server 2008 Microsoft SQL Server 2008 R2 Std

2

1.6 Windows Server 2008 Windows Server 2008 R2 12

1.7 Windows Client Access licenses Windows CALs 200

1.8 Windows Software assurance Windows S/w assurance license

1000

1.9 Performance monitoring and tuning tool HP NNMi HP NNMi 50

1.10 HP Performance monitoring and tuning tool and modules HP Sitescope with exchange & AD template

500

1.11 HP Reporting software required for various reports( Email log , ant spam/antivirus, and etc)

HP Service Manager 5

1.12 GFI Archival software GFI archival software 1000

1.13

Backup software

Name of the software Os supported support for online backup of databases other specifications

Netbackup7 Windows/linux 1

1

1.14 Symantec Brightmail Gateway Content Encryption 9.0 Symantec Brightmail Gateway Content Encryption 9.0 – 1 year support

1

1.15 Symantec Protection Suite EE 3.0 BNDL Promo Symantec Protection Suite EE 3.0 BNDL Promo – 1 year support

1465

Page 32 of 42

Disaster Recovery Data Center - Hardware 1 Hardware components

1.1

Server (messaging server ,Directory servers and etc components)



2

1.2

Server Exchange Messaging Server


HP DL380G7 2 CPU 2 CPU 40 GB 192 GB Y N Windows/Linux 73,974 QphH

2

1.3

Server OCS Server



2

1.4

Server TMG/External DNS Server



2

Page 33 of 42

1.5

Server SQL Server



1

1.6

Server for portal application

Processor Proposed Processor Expandable up to Memory Proposed Memory Expandable upto Load balancing Active-active Load balancing hard disk OS Others

HP Integrity Blade server 860i2 Itaniam 1.46 GHz (boot frequency) quadcore CPU 96 GB (DDR3-1333 Mhz) 2x300 GB SAS HDD hp unix 11i v3 operating system 4 port onboard Gigabit ethernet port 1 RAID controller Card 2 dual port 8GB/s FC HBA

1


2.1

Storage server

Usable Disk Space Total Storage Capacity usable Fiber channel – Disk Type No. of Disks Raid Type Disk Array Storage Scalable up to (usable 50TB) 50TB on the day of implementation Agents for EMC Networker backup software)

EVA 6400 5TB 5TB 5TB FC Raid 5 FC Y N

1

2.2

SAN switch

no of SAN switches No of ports in each switch Ports expandable upto other specifications of SAN switch

Y 1 Nos 24Ports 24 ports

1

2.3

Backup device

1 X LTO Gen 5 FC Drive(with fully loaded tapes/catridges) 1 x 15 Mtrs LC-LC FC Cable

HP MSL 2024 FC Interface Tape Library

1

3 Security Solution

3.1 Symantec Brightmail 8380 Appliance Symantec Brightmail 8380 1





4.3 WAN optimization devices Riverbed Steelhead 1050 1

Page 34 of 42


HP 2

4.5

IP KVM

HP 2 x 1E x 16 KVM IP console switch G2 : AF621A 1 Nos AZ884A HP TFT7600 RKM INTL 1 Nos 263474-B23 KVM UTP CAT5e Cable 12' 8 pack : 2 Nos

2

4.6 other Network Equipment Array APV 1600 1

Disaster Recovery Data Center - Software 1 Software Components

1.1 Mail and Messaging system ( Email, Calendar ,contacts, mobile access, IM, audio, video, web, conferencing)

Exchange Server 2010 Ent 2

1.2 Microsoft Threat Management Gateway 2010 MS TMG License 1


1

1.4 Windows Server 2008 Windows Server 2008 R2 7

Page 35 of 42

14. Annexure B – Checklist for Technical bid ToC↑

S.No. Criteria Remark

1.

Earnest Money Deposit along with Cover Letter DD or Bankers

Cheque valid for

3 months

2. Copy of Certificate of registration

The copy should

be attested by

authorized

signatory and

stamped

3. Copy of Permanent Account Number (PAN)

Document

4. Copy of Goods and Services Tax Registration

Document

5. Documents proving Financial worth of Bidder

to fulfill requirements in Section 5.a

6. Documents providing Past relevant experience

of bidder to fulfill requirements in Section 5.a

7.

MAF from OEM of majority of hardware items

in BoM

8. Proof of being Gold partner of Licensor of

majority of software items in BoM

9. Address proof of Bidder having office in

Mumbai

The copy should

be attested /

signed by

authorized

signatory and

stamped

10. Address proof of Bidder having office in

Chennai

11. Statement of understanding

12. Masked commercial bid (No price information)

Page 36 of 42

15. Annexure C – Format for Technical bid cover form ToC↑

To,

GM-ITD

SECURITIES & EXCHANGE BOARD of INDIA

SEBI BHAVAN - Plot No C4 A, 'G' Block;

BANDRA-KURLA COMPLEX, BANDRA(E)

MUMBAI- 400051.

Dear Sir;

As per the requirements of RFP no. SEBI/ITD/RFP/2018/12/01, we have

compiled the technical response to the RFP and the verification of the same is

done vide checklist below:

S.No. Criteria Verified Document

Provided

and fulfilling

requirement

(Yes / No)

Section /

flag at

which the

document

is provided

1.

Earnest Money Deposit along

with Cover Letter

DD or

Bankers

Cheque

valid for 3

months

2.

Copy of Certificate of

registration The copy

should be

attested by

authorized

signatory

3. Copy of Permanent Account

Number (PAN) Document

4. Copy of Goods and Services Tax

Registration Document

Page 37 of 42

5.

Documents proving Financial

worth of Bidder to fulfill

requirements in Section 5.a

and

stamped

6.

Documents providing Past

relevant experience of bidder

to fulfill requirements in

Section 5.a

7.

MAF from OEM of majority of

hardware items in BoM

8.

Proof of being Gold partner of

Licensor of majority of software

items in BoM

9. Address proof of Bidder having

office in Mumbai

The copy

should be

attested /

signed by

authorized

signatory

and

stamped

10. Address proof of Bidder having

office in Chennai

11.

Statement of understanding

12. Masked Commercial bid

I confirm that I have personally verified the above and it is complete to the

best of my knowledge.

I further certify that our organization / company is not a black listed entity.

Sign : ______________________________

Name of Authorized signatory:

(place for company seal)

Designation: Place:

Date:

Page 38 of 42

16. Annexure D – Format for Commercial bid ToC↑

Sr. No

Sub no.

Items Head Classifications Descriptions Qty (A)

Unit price Rs. (B)

Total Price for

1 year Rs. (C = A*B)

Primary Data Center - HW

1 Hardware components

1.1 Support AMC for Server HP DL380G7 15


1.3

Support AMC for Server for Portal application HP Integrity Blade server 860i2

2


2.1 Support AMC for Server EVA 6400 1

2.2 Support AMC for SAN switch 24 ports 2

2.3 Support AMC for Backup device HP MSL 4048 FC 1

3 Security Solution

3.1 Support AMC for Symantec Brightmail 8380

Appliance

Symantec Brightmail 8380 Appliance Support

2

3.2 Support AMC for IPS/Firewall UTM Fortinet, 200B 2


4.1 Support AMC for Router HP MSR 50-40 2

4.2 Support AMC for Switches(Layer 3) HP A5800-48G 4

4.3 Support AMC for WAN optimization devices Riverbed Steelhead 2050

2

4.4

Support AMC for IP KVM (Switch, TFT monitor

etc)

HP 2 x 1E x 16 KVM IP console switch

2

4.5 Support AMC for Load Balancers Array APV 1600 2

4.6 Support AMC for Link load balancer Array 1600 2

4.7 Support AMC for Additional Router HP MSR 50-40 1

4.8 Support AMC for Switches (Layer 3) HP A5800-48G 3

4.9

Support AMC for HP IP KVM

HP 2 x 1E x 16 KVM IP console switch

1

Primary Data Center – HW Sub Total 1

Disaster Recovery Data Center-HW 5 Hardware components


5.2 Support AMC for Server HP Integrity Blade server 860i2

1


6.1 Support AMC for Storage server EVA 6400 1

Page 39 of 42

6.2 Support AMC for HP SAN switch 24Ports 1

6.3 Backup device HP MSL 2024 FC Interface Tape Library

1

7 Security Solution

7.1 Symantec Brightmail 8380 Appliance Symantec Brightmail 8380

1





8.3 WAN optimization devices Riverbed Steelhead 1050

1


HP 2

8.5 IP KVM HP 2 x 1E x 16 KVM IP console switch

2

8.6 other Network Equipment Array APV 1600 1

Disaster Recovery Data Center – HW Sub Total 2

Primary Data Center - SW 9 Software components

9.1 MS Exchange Server 2010 Exchange Server 2010 Ent

4

9.2 Email, calendar, contacts Exchange CALs 2010 Std

1000

9.3 Mobile collaboration support MS Outlook 2010 1000

9.4 Microsoft Threat Management Gateway 2010 MS TMG licenses 2


2

9.6 Windows Server 2008 Windows Server 2008 R2

12


9.8 Windows Software assurance Windows S/w assurance license

1000

9.9 Performance monitoring and tuning tool HP NNMi

HP NNMi 50

9.10 HP Performance monitoring and tuning tool and modules

HP Sitescope with exchange & AD template

500

9.11 HP Reporting software HP Service Manager

5

9.12 GFI Archival software GFI archival software

1000

9.13 Backup software

Netbackup7 Windows/linux 1

1

Page 40 of 42

9.14 Symantec Brightmail Gateway Content Encryption 9.0

Symantec Brightmail Gateway Content Encryption 9.0 – 1 year support

1

9.15 Symantec Protection Suite EE 3.0 BNDL Promo

Symantec Protection Suite EE 3.0 BNDL Promo – 1 year support

1465

Primary Data Center – SW Sub Total 3

Disaster Recovery Data Center - SW 10 Software Components

10.1 Mail and Messaging system ( Email, Calendar ,contacts, mobile access, IM, audio, video, web, conferencing)

Exchange Server 2010 Ent

2

10.2 Microsoft Threat Management Gateway 2010 MS TMG License 1


1

10.4 Windows Server 2008 Windows Server 2008 R2

7

Disaster Recovery Data Center – SW Sub Total 4

Additional Services

11 Support services


11.2 Facilities management (PDC and DR) services and Helpdesk as per annexure E (PDC)

FMS and Helpdesk

12 month

Support services Sub Total 5

GRAND TOTAL (1+2+3+4+5)

Total cost of AMC for 1 (one) year is Rupees ______________________________

__________________________________________________ Only.

Taxes will be payable extra, as actuals.

Page 41 of 42

17. Annexure E – Help Desk qualified resources ToC↑

S/N Resource person

Prescribed qualification Remarks

1 Resource Person 1

Designing and Deploying Microsoft Exchange Server 2016 – certification qualified (this exam is part of MCSE and MCP requirement

Waiver will be granted if resource has experience of more than 3 years in management of exchange server

2 Resource Person 2

3 Resource Person 3

Designing and Deploying Microsoft Exchange Server 2016 – certification qualified (this exam is part of MCSE and MCP requirement OR CCNA in Routing and Switching

Waiver will be granted if resource has experience of more than 3 years in management of exchange server or routers / firewalls

4 Resource Person 4

CCNA in Routing and Switching Waiver will be granted if resource has experience of more than 3 years in management of routers / firewalls

5 Resource Person 5

CCNA in Routing and Switching

Page 42 of 42

18. Annexure F – Format of Statement of understanding ToC↑

To GM-ITD SECURITIES & EXCHANGE BOARD of INDIA SEBI BHAVAN - Plot No C4 A, 'G' Block BANDRA-KURLA COMPLEX, BANDRA(E) MUMBAI- 400051

Numbered:___________

Subject: Declaration of Understanding of Scope of work of RFP no.

SEBI/GSD/ITD/RFP/2018/12/01and confirmation to adhere to terms of the

said RFP.

Dear Sir;

We, M/s _____________________________, have clearly understood the

Enterprise mail and messaging setup of SEBI and the scope of work of RFP

no. SEBI/GSD/ITD/RFP/2018/12/01 and find ourselves eligible to bid in

response to the said RFP.

We further confirm that we accept the terms and conditions of the said

RFP and abide by it.

Regards

Sign : ______________________________

Name of Authorized signatory:

(place for company seal)

Designation:

Place:

Date: