Reports & Inquires Guide - Citibank · All the reports you have run in the past 24 hours are listed on the View Reports tab of the selected report. The current status, date/time and

Reports & Inquires Guide

May 2013

Table of Contents

1 Overview 4

A. Report vs. Inquiry 6

B. Additional Resources 8

Online Help 9

CitiDirect Customer Support 9

2 Setting Preferences for Reports and Inquiries 10

3 Reports 12

A. Accessing Reports 14

B. Viewing the List of Available Reports 16

C. The Report Summary Form 19

The View Reports Tab 21

The Criteria Tab 21

Common Report Criteria 23

D. Running Reports 24

Viewing Report Output in DHTML Format 26

Viewing Detailed Information 28

Using the Table of Contents 30

Viewing Report Outputs in Different Formats 32

E. Creating and Saving Reports 34

The Save/Save As Dialog Box 39

F. Specifying Common Report Criteria 40

Report Formats 41

Additional Report Format Run Options 43

Printing or Saving PDF Reports 45

Sharing Reports 47

Selecting Date Criteria for Your Report 48

Deleting Page Breaks 50

G. Deleting Reports 52

Deleting Report Output 53

Deleting and Resetting Report Criteria 54

H. Automating Reports 56

Automatic Printing and Saving Reports to Local Directories/Drives 57

I. The Report Assistant 59

The Favorite Reports Tab 61

The Viewable Reports Tab 62

J. Adding a Report to Your Favorite Reports List 64

From the Report Summary Form 65

From the Edit Criteria Form 66

5 Inquiries 70

A. Submitting an Inquiry 72

Table of Contents Components of the Criteria Tab 74

Viewing Your Inquiry Results Summary 75

Viewing the Details of Selected Summary Records 76

Viewing Your Inquiry in Split View 77

1 Overview

Overview

This guide describes Reports and Inquiries categories which allow you to run reports and submit inquiries regarding your accounts and transactions. You can choose to run a report or submit an inquiry based on your business needs. Both can display the same information in different ways. All account and transaction-related information needed for reports and inquiries is available through CitiDirect. The reports and inquiries that are available to you and the information you can access are determined by the entitlements in your access profile. The CitiDirect Reporting functionality enables you to

Select from a variety of customizable reports and view real-time information.

Customize reports to retrieve the information you need.

Save your customized reports to run as often as needed.

View your reports in a separate browser window in a format you specify.

Print report output and save the output file on your system.

Deliver reports to a secure server location via a secure HTTPS internet connection.

Deliver reports to an e-mail address via encrypted e-mail.

Use Automated File and Report Delivery (AFRD) to save time and improve efficiency.

The CitiDirect Inquiry functionality enables you to:

Gain immediate access to information for a specific point in time.

View information displayed on your screen while you are signed on to CitiDirect.

Print inquiry results, which are less detailed than report printouts.

Note: Inquiries do not allow you to save criteria or results. Once an inquiry is closed, the information is no longer available.

1

A. Report vs. Inquiry

Report vs. Inquiry

CitiDirect Reports provide you with real-time information to support your decision-making processes. When a report is printed, the end result is a formal document that includes all of the information you need.

All reports can be printed in their entirety, on a page-by-page basis, or as a range of pages.

In addition to printing a report, you can elect to send it to a secure server location using an HTTPS internet

connection or to an e-mail address using encrypted e-mail. Typically, a CitiDirect Inquiry is run for real-time reporting, when you prefer to view the information on your screen. An inquiry is generally faster than a report and is usually chosen when you want a crucial piece of information immediately.

B. Additional Resources

Additional Resources

Online Help For general questions while working in CitiDirect® Online Banking, you can use Online Help. Online Help, a comprehensive self-service capability, contains detailed information and descriptions of terms for all functionality and services offered through CitiDirect.

You can access Online Help by pressing F1 on your keyboard or by clicking the Help button at the bottom of the CitiDirect navigation bar. For help with your current task, click anywhere on the CitiDirect form displayed in your workspace to ensure that it is active, and then access Online Help.

CitiDirect Customer Support In addition to Online Help, the following CitiDirect customer support resources are available to you:

www.citidirect.com — our website contains FAQs addressing both the use of the application and the

website. The website also features the Learning Center section, where you can access training support

materials anytime.

Customer Service Centers — You can contact our CitiDirect® Online Banking Service Representatives,

who are available to support your technical needs, as well as to assist you with general CitiDirect

questions. For a list of representatives in your area, go to the Contacts section of www.citidirect.com.

2 Setting Preferences for Reports and Inquiries

Setting Preferences for Reports and Inquiries

Based on the entitlements in your access profile, CitiDirect® Online Banking reports and inquiries return information on all possible values for details such as branch number, account number, currency, etc. CitiDirect provides a My Preferences feature to allow you to specify your preferences for the information you need most often. This one-time-only setting eliminates the need for selecting criteria every time you run a report or submit an inquiry. Setting your preferences saves time and allows you to work more efficiently.

Notes:

If you do not set your preferences, you may see an “Invalid Criteria” status or an error message when attempting to run certain

reports without setting required fields prior to running the report.

For detailed information on setting your preferences, refer to the CitiDirect Basics: Setting Your Preferences guide available in the

Learning Center at www.citidirect.com.

3 Reports

Reports

To meet your information needs, CitiDirect® Online Banking offers you the capability to create customized reports in a wide variety of formats.

You benefit by having real-time access to balances, end-of-day and intra-day account statements, and

transaction details from anywhere in the world.

You can generate transaction summaries by account, value date, type and currency.

You can view report output in a separate browser window in a format you specify.

You can deliver your reports through a secure HTTPS internet connection or through encrypted e-mail.

You can save time and improve managerial efficiency by using the CitiDirect® Online Banking Automated

File and Report Delivery (AFRD) feature to run unattended reports. Once scheduled, these events take

place outside of an online CitiDirect session.

A. Accessing Reports

Accessing Reports

Click on CitiDirect Services on the CitiDirect BE

SM Home Page. CitiDirect will open in a separate window.

Holding the cursor over “Reports” on the menu bar will open drop down in which you will be able to view the hyperlinks of your entitled reports..

Two types of reports can be found in a CitiDirect:

Base reports contain CitiDirect-defined default criteria, reflecting the information you are most likely to

require in the report. Base reports are available to the entitled users through CitiDirect® Online Banking.

Your assigned access profile determines which base reports are available to you.

User-defined reports are new reports you create by modifying existing reports to meet your specific

business needs. User-defined reports that you create are available for your use only, unless you choose to

share them with other users in your organization.

B. Viewing the List of Available Reports

Viewing the List of Available Reports

View the list of the reports you are entitled to run by following these steps:

1. On the CitiDirect menu, placing the cursor on Reports will show the list of your entitled reports.

2. You can click on any of the reports and the Report Summary form appears.

Viewing the List of Available Reports (Cont’d)

All available base reports and any reports that you have created and saved under that category are listed in the Report Summary list box on the left side of the form.

Click the plus sign to the left of a service class name to ensure that you see all available reports.

If a category or a report that you require does not appear on your CitiDirect navigation bar, check with your Security Manager, who can verify if you are entitled to access that report and can add it to your profile. Descriptions of all the reports can be viewed in the Online Help by searching for the name of the report. Click the Online Help button on

top of the screen to access CitiDirect Online Help.

C. The Report Summary Form

The Report Summary Form

The Report Summary form is your starting point for selecting, running, editing and viewing reports.

There are two tabs on the right side of the Report Summary form: Criteria and View Reports.

When you access this form, the View Reports tab is active. The functions of both tabs are described in the

“Running Reports” section of this guide.

The elements of the Report Summary form are identified in the table below.

Element Description

1 Report service classes

2 Base reports

3 User-defined reports (i.e., reports you have edited and saved)

4 List of reports run in the past 24 hours

5 Buttons for viewing and editing reports

Notes

Click the plus sign to the left of a service class name to ensure that you see all available reports.

If a category or a report that you require does not appear on your CitiDirect navigation bar, check with your Security Manager, who

can verify if you are entitled to access that report and can add it to your profile.

The Report Summary Form (Cont’d)

The View Reports Tab All the reports you have run in the past 24 hours are listed on the View Reports tab of the selected report. The current status, date/time and name of each report are provided.

Below are the possible status values that are assigned to reports you have run:

Status Description

Waiting Indicates that the system is requesting the report. This is the initial status that occurs immediately after you click the Run button.

Running Indicates that the system has successfully initiated the request and is gathering the data for the report.

Available Indicates that the report completed successfully, and the data is now available for you to view.

No Data Found Indicates that the report request executed properly, but there was no data that met the report criteria.

Failed Indicates that the system is unable to generate the report.

Invalid Criteria Indicates that not all required report criteria have been defined for the report. Ensure that you have set your preferences or edit the report content and specify the required criteria. For detailed information on setting your preferences, refer to the CitiDirect Basics: Setting Your Preferences guide available in the Learning Center at www.citidirect.com.

The Criteria Tab The Criteria tab displays all criteria that are currently used to retrieve information when a report is run. After selecting a report from the Report Summary list box, click the Criteria tab to see what information the report will retrieve before you run it.

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Notes:

The Criteria tab allows you to view the report criteria only. You cannot change criteria on this tab. You must click the Edit Report

button to change report criteria.

For information on specifying report criteria, refer to the “Creating and Saving Reports” section of this guide.

Common Report Criteria The criteria you specify when editing the reports available to you differ based on the content of the report you choose to edit. Examples of criteria common to many reports are listed below.

Criterion Description

Format Enables you to specify the format in which the report appears once you run and view it.

DHTML and PDF files are examples of the formats available for CitiDirect reports.

Share Enables you to specify whether or not others will be able to run a report that you

have customized.

Favorite Enables you to add the report to your Favorite Reports list. Once added to this list, you

can navigate directly to the report in the Report Assistant. For more information, refer to “The Report Assistant” section of this guide.

Branch Enables you to specify which branches will be included in your report. You can select

any branch to which you are entitled through your access profile. For many reports, you can use My Preferences to select your preferred branch, and your report criteria will

automatically default to that branch. For detailed information on setting your preferences, refer to the CitiDirect Basics: Setting Your Preferences guide available in the Learning Center at www.citidirect.com.

Customer Enables you to select which customer names will be included in your report. You can

select the customer name and customer number of any customer to which you are entitled through your access profile.

Currency Enables you to include data in your report based on the type of currency used. For

many reports, you can use My Preferences to select your preferred base currency, and your report criteria will automatically default to that base currency.

Account Enables you to select which accounts will be included in your report. You can select

any account to which you are entitled through your access profile. For many reports, you can use My Preferences to select your preferred account number, and your report

criteria will automatically default to that account number.

Transaction Date Enables you to select relative dates (a range of dates relative to the current date) or an

absolute date or date range (specific dates) for the information that will be included in your report. CitiDirect reports offer different types of date fields such as Statement

Date, Value Date, Deposit Date, Issue Date, etc. All dates are selected in a similar manner.

Note: For information on how to specify all types of report criteria, refer to the “Specifying Common Report Criteria” section of this guide.

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D. Running Reports

Running Reports

When you select a CitiDirect® Online Banking report service class, all base reports that you are entitled to run and any customized reports that you have edited and saved are listed in the Report Summary list box. The procedures for selecting and running reports are the same for all reports. Run any report without editing its criteria by following these steps: 1. On the CitiDirect menu bar, click on the intended report link from the drop down under Reports.

2. In the Report Summary list box, click the name of the report you want to run.

Running Reports (Cont’d)

3. Click the Run button. The report is run and listed on the View Reports tab. After a brief period, the report

status will change from Waiting to Running to Available. You cannot view a report until its status is

Available. See “The View Reports Tab” section of this guide for a list of all possible report statuses.

Viewing Report Output in DHTML Format Below is an example of a report in DHTML format, one of the formats in which report output can be viewed.


The window provides components for convenient navigation: Zoom Dropdown Button

This dropdown button allows you to select a size that is best for you to view. Navigation Buttons

These buttons enable you to quickly navigate through the report. The Table of Contents button opens a pane on the left side of the window that displays an outline of the report. For more information, refer to the “Using the Table of Contents” section of this guide. The last page of the report displays the report selection criteria.


Print/Save Report Button

The Print/Save Report button allows you to print and/or save your report output. For more information, refer to the “Printing or Saving PDF Reports” section of this guide. Go to Page Field

This field allows you to immediately go to a specific page in the report. Enter the page number in the field and press the Enter key. This component also displays the total number of pages in the report.

Viewing Detailed Information Most summary level reports contain hyperlinks that enable you to drill down to more detailed information.


Click a hyperlink to open a new window with additional detail information.


Using the Table of Contents From your report, you can use the Table of Contents feature to easily navigate through report output information by following the steps below. 1. Run and view the desired report.

2. At the bottom of the screen, click the Table of Contents button.


3. The screen is split, displaying a data hierarchy list in the left pane and the report information in the

right pane.


4. Click the arrows to the left of each item to expand the list and display more levels of detail. Each item in

the list is linked to its related data.

5. Click any hyperlink in the Table of Contents. The page in the report containing that information appears in

the right pane.

Viewing Report Outputs in Different Formats PDF is the CitiDirect-defined default format for most reports; however, it is possible to run a report in the following formats:

DHTML

Microsoft® Excel (.xls)

Comma Separated Values (.csv) Note: DHTML format is not available for standalone reports.


Regardless of the format you select for your report, the procedures for viewing all reports follow the same initial steps: 1. On the View Reports tab, select a report with an Available status.

2. Click the View Report button. The Report Summary dialog box appears.

3. Click OK button to view the report output. The report appears in a separate browser window in the

application associated with the specified format, where it can be printed and/or saved. In the example,

PDF was chosen for the report format.

Note: For information on selecting a specific format for your report, refer to the “Specifying Common Report Criteria” section of this guide.

E. Creating and Saving Reports

Creating and Saving Reports

To meet your information needs, CitiDirect® Online Banking gives you the ability to create customized reports in a wide variety of formats. Create and save a report by following these steps: 1. On the CitiDirect menu bar, click Reports.

2. Only the entitled Report categories will be displayed as part of the menu.

3. Click on the category of report you want to use. For example Cash Balances Report

The Report Summary form appears. All entitled reports available in the selected report category are listed under the Report Summary list box. 4. In the Report Summary list box, click the report you want to edit, and then click the Edit Report button.

Creating and Saving Reports (Cont’d)

The Edit Criteria form appears. 5. In the Fields list box, click the field you want to edit.


A dialog box appears.

6. Select the value you want to include in your report and click the OK button. Your selection appears in the

Report Content list box.

7. Repeat steps 4 and 5 until all necessary criteria are selected. It is important to note that red asterisks (*)

identify required criteria. To ensure that your report will run, you must specify criteria for any data element

listed in the Fields list box that displays red asterisks.

As you build your report by selecting and specifying criteria, it appears in the Report Content list box. Note: Some criteria fields allow you to select multiple values. To do this, hold down the Control key on your keyboard while selecting the desired values.


8. Review the Report Content list box for accuracy.

9. Click the Run button to run the report immediately, without saving the selected criteria.

The report appears on the Report Summary list and the View Reports tab with the notation “Unsaved” appearing before its corresponding CitiDirect base report name. When its status is Available, you can view it in a separate browser window. Note: If you elected to edit a public report, a warning message appears.

10. Click the Save button to save the report to run it at a later time. The Save/Save As dialog box appears.

Once saved, the report name appears under its corresponding CitiDirect base report in the Report

Summary list.


11. Click the Save and Run button to save the report and then run it immediately. The Save/Save As dialog

box appears. The report is saved and it appears on the Report Summary list and the View Reports tab.

When its status is Available, you can view it in a separate browser window.

12. Click the Print button to print the report criteria.

13. Click the Schedule button to access the Automated File and Report Delivery service to automate the

running of this report. For more information, refer to the “Automating Reports” section of this guide.

14. Click the Return to Summary button to return to the Report Summary form, without saving or running

this report.

The Save/Save As Dialog Box Save your report for future use by following these steps: 1. At the bottom right of the Edit Criteria form, click either the Save or Save and Run button. The Save/Save

As dialog box appears.

2. In the Report Name field, enter a name for your report.

Note: If you are editing a report that you created and saved, the name of the report appears in the Report Name field. It is important to

note that saving a report without changing the name will overwrite the report you edited. If you want to keep both the previous version and the updated version, enter a new name in the Report Name field.

3. Click the OK button.

F. Specifying Common Report Criteria

Specifying Common Report Criteria

This section presents procedures for specifying common criteria found in most CitiDirect reports. The Edit Criteria form, which is described in the “Creating and Saving Reports” section of this guide, is used to specify criteria for reports. All procedures presented in the section are performed on the Edit Criteria form.

Report Formats CitiDirect® Online Banking allows you to view report output in several different formats:

• The CitiDirect-defined default format for most reports is PDF.

• Not all formats are available for all reports.

Format Description

DHTML Uses the Hypertext Markup Language (DHTML) standard to create documents viewable

in any web browser with dynamic hyperlinks to enable you to drill down to

detail information.

PDF The report output is generated in a PDF file, which can be viewed in any web browser using a

plug-in such as the Adobe Acrobat Reader plug-in.

Microsoft® Excel (.xls) The report output is converted into an XLS file, which is a Microsoft Excel

File. The report appears in a spreadsheet that enables you to create formulas and perform

calculations with the information included in the report.

Comma Separated

Values (.csv)

The report data is converted into a CSV file, which is a text file that uses commas to separate

field values. Comma Separated Values documents can easily be imported into spreadsheet

programs such as Microsoft Excel, and databases such as Microsoft Access. If the Comma Separated Values format is available for a report, additional .csv options can be specified at the bottom of the Run Options dialog box.

Specify the output format for your report by following these steps 1. On the Edit Criteria form, in the Fields list box, click the Format criterion.

Specifying Common Report Criteria (Cont’d)

The Run Options dialog box appears.

2. Select an available format in the Report Format field.


3. Click the OK button. The Report Content list box now indicates the format selected for this report.

Additional Report Format Run Options In addition to selecting the report format, you can specify other options in the Run Options dialog box. Available run options vary based on the report format you select. All run options are described in the table below.



Option Description

Delivery Options Select a delivery option to send the report via secure e-mail to an e-mail address or

to an HTTPS secure server location via a secure internet transfer. Delivery options are defined and stored in the Delivery Options library. See your Security Manager

for more information.

This option is NOT available for DHTML format.

Sign with Citibank

Certificate

Select this checkbox to use a digital signature from Citibank to authenticate the

report. If you plan to automate the running of this report through Automated File and Report Delivery, this may be required.

For more information, refer to the Automated File and Report Delivery

Guide, available in the Learning Center at www.citidirect.com.

Compress with WinZip® Select the checkbox to create the report file in the format you selected and to save it

as a compressed WinZip archive.

This option is NOT available for DHTML format.

Multi-Language support

requires MS Word 2000

or higher

Select this checkbox to display multiple fonts and languages in a single report. The

Multi-Language support requires Microsoft Word 2000 or higher to be installed on

your computer.

CSV Options If Comma Separated Values (.csv) is the selected report format, use these additional fields to specify the output format.

Printing or Saving PDF Reports Print or save a PDF file containing your report output by following these steps 1. Run and view the report in DHTML format.

2. At the bottom of the window, click the Print/Save Report button. The Print and/or Save Report Document

dialog box appears.

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3. Select the Page Range. You can select All, Current Page or Pages. If you select Pages, you must specify

the page range.

4. Select the Generate the Report in PDF Format option.

5. Click the OK button to generate the PDF report.

The report opens in a separate window. 6. Proceed with one of the following steps

Click the Print icon to print the report.

Click the Save a Copy icon to save the report. Note:

The exact procedures for printing and saving a PDF file depend on the version of Adobe Acrobat Reader that you are using. Refer to that application’s help files for specific instructions.

The report can be run after the selecting the Format as PDF in the Edit Criteria field. In this case the report will be available in

PDF format.


Sharing Reports The reports that you create and save are available for your use only; however, you can allow others to select and run reports that you have created and saved. Share your reports by following the steps below 1. On the Edit Criteria form, in the Fields list box, click the Share criterion.

The Details dialog box appears. The CitiDirect default designation is Private and the Designated Owner field displays the name of the signed-on user (typically your name).

2. Select the Public checkbox.

3. In the Designated Owner field, click the Library Look Up button if you want to designate another user as

the owner of this report. A Library Look Up Dialog box appears.


4. Select the name of the person you want to own the report and click the OK button. The selected name

appears in the Designated Owner field on the Details dialog box.

5. Click the OK button. The report is saved as a public report.

Notes

Only the designated owner can modify or delete the report.

Once the changes are saved, you will lose ownership rights to the report if you have designated someone else as the owner.

Only the newly designated owner may entitle you to resume ownership of the report.

Selecting Date Criteria for Your Report CitiDirect allows you to edit reports so that they cover a specific date or date range. The reports can include information for different types of dates, such as statement date, value date, deposit date, issue date, etc. All dates are selected in a similar manner. When specifying date criteria for your report, you can select absolute or relative dates. Absolute Date—An absolute date or date range indicates specific dates, such as 11/15/20XX to 11/17/20XX. If you define the date criteria as absolute, your report will include the exact same information whenever it is run. If you want to specify a single day, enter the same date in both fields. Relative Date—A relative date or date range indicates that the dates are related to the current date. If you select -1 to 0 as the date range, your report will retrieve information for the previous day. If you define date criteria as relative, the report will retrieve information relative to the date it is run; different information will appear if you run the report on different days. To eliminate the need for specifying criteria each time you run the same report, specify relative dates and date ranges. Select the date criteria for your report by following the steps below 1. In the Fields list box, select the date field you want to specify.


2. Proceed with one of the following steps

Click the Absolute tab and select the date range. If you want to specify one date, select the same date for

both fields. You can also type the date into each field.

Click the Relative tab and enter the number of days relative to the current date. For example, -2 refer to

two days ago and 0 refers to today. You can change the date using the date spinner, or by typing the

number into each field.


3. Click the OK button. The date criteria appear in the Report Content list box.

Note: The Business Days checkbox limits report data to business days only. If you do not want your report to include data from non-business days, select this checkbox.

Deleting Page Breaks Most CitiDirect Online Banking reports include page breaks, which generally occur between accounts. Deleting page breaks enables you to print reports on fewer pages. Delete page breaks from reports by following these steps 1. On the Edit Criteria form, in the Fields list box, select the Page Breaks criterion.

The Value Lookup – Page Breaks dialog box appears.


2. Click No to eliminate page breaks and then click the OK button. The Report Content list box now indicates

there will be no page breaks in the report.

Note: Some reports offer additional criteria. To find a list of the criteria for a report, search for the name of the report name in Online Help. Click the Help button to access CitiDirect Online Help.

G. Deleting Reports

Deleting Reports

You can delete only reports that you have created and saved. You cannot delete CitiDirect base reports. Delete a report that you created and saved by following these steps 1. In the Report Summary list box, select the report you want to delete.

2. Click the Delete Report button. The Report Summary dialog box appears.

3. Click the Yes button to delete the report. The report is removed from the Report Summary list box and is

no longer available to run.

Deleting Report Output The View Reports tab lists each instance of a report that was run. When you delete report output (the instance of the report run) from this tab, the actual report is not deleted. You have only removed it from the list of reports run on the View Reports tab. The report remains in the Report Summary list box, where it can be selected and run in the future. Note: When you delete a report that you have created and saved, you remove the report from the Report Summary list. Once deleted, the report is no longer available.

Delete report output by following these steps

Deleting Reports (Cont’d)

1. In the Report Summary list box, click the name of the report. Any instances of the running of the selected

report are listed on the View Reports tab.

2. On the View Reports tab, select the report you want to delete.

3. Click the Other Options button and then select Delete Output. A Report Summary confirmation message

appears.

4. Click the Yes button to delete the report. The report is deleted, but the report template remains in the

Report Summary list box. The report is still available to run again when needed.

Deleting and Resetting Report Criteria If a report does not return the information you need, you can review its content and delete or reset the criteria included in that report. Delete or reset the values currently listed in the Report Content list box by following the steps below. 1. From the Report Summary list box, select the report you want to modify.

2. Click the Edit Report button to access the Edit Criteria form.

Deleting Reports (Cont’d)

3. In the Report Content list box, select the criterion you want to delete or reset.

4. Proceed with one of the following steps.

Click the Delete button to delete the selected criterion from the report content.

Click the Reset button to reset the value of the selected criterion to the value that existed the last time this

report was saved.

Click the Reset to Defaults button to reset all selected criteria to the CitiDirect defined values for the base

report. Note: To run a report successfully, all criteria identified with red asterisks (*) must be included in the Report Content lis t.

H. Automating Reports

Automating Reports

The Automated File and Report Delivery (AFRD) service available through CitiDirect allows you to schedule reports to run at any time, even when you are not signed on to CitiDirect. For example, you can schedule a report to run early in the morning so that it is completed and available to select and view from the View Reports tab when you arrive at work. Automating reports saves time and improves efficiency.

You can access the AFRD service by clicking the Schedule button in the lower-right portion of the Edit

Criteria form, or by selecting it from the CitiDirect menu.

Automatic Printing and Saving Reports to Local Directories/Drives You can print and save reports to your personal computer or local area network (LAN) directly on the Auto Print/Save tab.

Automating Reports (Cont’d)

If you select the Auto Print ON checkbox, your PDF report is automatically printed.

If you select the Auto Save ON checkbox, your PDF report is saved locally to your computer. The file

name is the same as the schedule name with the current date. To specify a directory and file name for

your report, click the browse link.

Note: For more information on AFRD and Delivery Options, refer to the Automated File and Report Delivery: Auto Print and Auto Save Features guide, available in the Learning Center at www.citidirect.com.

I. The Report Assistant

The Report Assistant

The Report Assistant available in CitiDirect allows you to efficiently manage the reports you have designated as favorites, and to quickly access any report that you have run in the last 24 hours and any scheduled reports. The Favorite Reports feature allows you to make a list of your favorite reports, reducing the number of clicks and speeding up access to those reports. Once a report is identified as a favorite, it appears in the Report Assistant. There are two ways to access the Report Assistant

Click the Favorite Reports link on the top right hand corner under the menu bar.

Press the Alt + R keys on your keyboard anywhere in CitiDirect.

The Report Assistant has two tabs

The Report Assistant (Cont’d)

Favorite Reports — Displays all reports that you have identified as favorites. This tab is active when you access the Report Assistant. Viewable Reports — Displays a list of all reports that have been run in the last 24 hours, including reports that are currently running and any report scheduled to run in the future. Note: While the Report Assistant is open, CitiDirect is disabled and you are prevented from performing any other actions except those in the pop-up window.

The Favorite Reports Tab The Favorite Reports tab lists all reports you have identified as favorites. The report name and its corresponding base report are displayed.


Once you select a report from the list, you can perform these actions: Button Action

Run and View Report Run the selected report and display the results in the Report Viewer when the report has

completed successfully.

Run Report Run the selected report.

Go To Report Go to the Report Summary form. The report you selected in the Report Assistant is also selected

in the Report Summary list box, and the View Reports tab is active.

Remove as Favorite Remove the selected report from your Favorite Reports list.

Note: For procedures on adding reports to your Favorite Reports list, refer to the “Adding a Report to Your Favorite Reports List” section of this guide.

The Viewable Reports Tab The Viewable Reports tab displays a list of all reports that have been run in the last 24 hours, including reports that are currently running and any scheduled reports. The Viewable Reports tab contains four columns: Report Name, Date/Time, Status and Base Report.

Viewable reports are sorted by Date/Time, with the most recent listed first.

Click a column heading to change the sort order.


Once you select a report, these actions are available:

Button Action

View Report Display the output of the selected report.

Go To Report Go to the Report Summary form. The report you selected in the Report Assistant is also selected in

the Report Summary form and the View Reports tab is active.

Delete Output Delete the selected report output from the Viewable Reports list.

Update Screen Update the Viewable Reports list, reflecting any changes in report status, all new reports and any

reports deleted.

Details Display details of a selected report in Failed/Timeout status.

J. Adding a Report to Your Favorite Reports List

Adding a Report to Your Favorite Reports List

If you run a report frequently, you can add it to your list of Favorite Reports for easy access. Reports can be added to the Favorite Reports list from the Report Summary form when you are running a report or from the Edit Criteria form when you are creating a report.

From the Report Summary Form Add a report to your Favorite Reports list by following these steps 1. On the CitiDirect menu bar, click Reports.

2. Click the report category containing the report you want to add as a favorite.

The Report Summary form appears. All reports available in the selected service class are listed. 3. In the Report Summary list box, select the report.

Adding a Report to Your Favorite Reports List (Cont’d)

4. Click the Add to Favorites button. A Report Summary dialog box appears.

5. Click the OK button to clear the message. Once the report is included on your list, it appears on the

Favorite Reports tab in the Report Assistant.

Notes:

Press the ALT + R keys on your keyboard anywhere in CitiDirect to access the Report Assistant. If you want to remove a report from the Favorite Reports list, select the report and click the Remove as Favorite button.

From the Edit Criteria Form When you are using the Edit Criteria form to edit report content, you may want to add that report to your Favorite Reports list at the same time. Add a report to your Favorite Reports list from the Edit Criteria form by following the steps below.

1. On the CitiDirect menu bar, click Reports.

2. Click the report category containing the report you want to add to your Favorite Reports list.


The Report Summary form appears. All reports available in the selected service class are listed.


3. From the Report Summary list, click the report you want to edit.

4. Click the Edit Report button. The Edit Criteria form appears.

5. In the Fields list box, click Favorite. The Favorite Report dialog box appears.

6. Select the Favorite (Include this report on my Favorite Report List) checkbox.

7. Click the OK button. The Report Content list box now indicates that this report is a Favorite.


Notes:

You must save the changes to the Report Content for it to take effect.

Once the report is included in your Favorite Reports list, it appears on the Favorite Reports tab in the Report Assistant.

Press Alt + R on your keyboard anywhere in CitiDirect to access the Report Assistant.4 Inquiries

5 Inquiries

Inquiries

The Inquiries category on the CitiDirect® Online Banking navigation bar contains service classes that group individual inquiries by their specific business purpose. Based on criteria you specify, inquiries provide a snapshot of information as of the current point in time. Timestamps for the date and time the report was run appear on the bottom Inquiry screens showing when the inquiry was run. Typically, CitiDirect inquiries are run for real-time reporting when you prefer to view the information on your screen. An inquiry is generally faster than a report and is usually submitted when you want a crucial piece of information immediately.

A. Submitting an Inquiry

Submitting an Inquiry

1. On the CitiDirect menu, click Inquiries & Searches. A list of available inquiries appears. Your assigned

access profile determines which inquiries you can access.

2. Click the inquiry category containing the inquiry you want to run.

3. Click the inquiry you want to run.

An inquiry form appears. This form provides tabs for entering criteria and viewing results at different levels of detail. Most inquiries provide Criteria, Summary and Details tabs; however, some may have more than one Summary or Detail tab.

Submitting an Inquiry (Cont’d)

4. Click the Criteria tab and specify search criteria.

Notes:

You must enter information into at least one field. Red asterisks (*) identify a required field.

The more criteria you specify, the more specific the results of your inquiry will be.

The Branch Number and Account Number fields will automatically populate with your preferences. (For detailed information on

setting your preferences, refer to the CitiDirect Basics: Setting Your Preferences guide available in the Learning Center at

www.citidirect.com) Click the Submit button. The results appear on the Summary tab.

For procedures for viewing the details of specific records, refer to the “Viewing the Details of Selected Summary Records” section of this guide.

Components of the Criteria Tab CitiDirect provides components on inquiry forms that enable you to find the data you need.


Component Description

1 Dropdown arrows allow you to select from a list of available options. For example, you can select operators,

such as “starts with,” “equals,” “is not equal,” etc.

2 Library lookup buttons allow you to select data from a CitiDirect library.

3 Date fields allow you to select specific dates or date ranges for the information you want to retrieve.

4 Text boxes allow you to enter data for your criteria.

5 Action buttons allow you to submit your inquiry, clear the fields on the Criteria tab, print the information

displayed or view your inquiry in split view.

Notes: For more information, refer to the CitiDirect Basics: General Navigation guide, available in the Learning Center at www.citidirect.com.

Viewing Your Inquiry Results Summary The Summary tab displays the list of records that match the criteria you submitted from the Criteria tab. Select records and view detailed information by clicking on the summary tab, selecting one or more records, and performing one or more of the steps below

Click the Update Screen button to update the summary list with the most recent information.

Click the Print Details button to print the details of all selected records, without having to go to the Details

tab.

Click the Go to Details button. The details of the first selected record appear on the Details tab. For more

information, refer to the “Viewing the Details of Selected Summary Records” section of this guide.

Click the Print button to print a summary list of the selected records, including column headings.


Click the Split View button to split the form and see the Criteria and Summary tabs on one screen. For

more information, see the “Viewing Your Inquiry in Split View” section of this guide.

Click the Export button to save the results of the inquiry to a comma separated value (CSV) file. The

Export button is next to the Print button, with an icon of a cylinder, a monitor, and two green arrows.

Note: You can change the way information is displayed on the Summary tab. For information on performing these tasks, refer to the “Summary Level Forms” section of the CitiDirect Basics: General Navigation guide, available in the Learning Center at www.citidirect.com.

Viewing the Details of Selected Summary Records When you select records on the Summary tab and you click the Go to Details button, the details of the first selected record appear on the Details tab.

Use the scroll bars to view the details displayed on the form and then proceed with one of the following steps.

Click the Return to Summary button to go back to the Summary tab.

Click the Criteria button to go back to the Criteria tab.

Click the Previous button to view the details of the last record displayed on the Details tab.

Click the Next button to view the details of the next record selected on the Summary tab.

Click the Print button to print the details of the record currently displayed on the form. Notes:

If a field value has more than one line of text, click in the field and it expands to allow you to view all of the text.

Some CitiDirect inquiries provide additional levels of detail.

Clicking the Previous button while on the first record or Next while on the last record will return you to the Summary tab.


Viewing Your Inquiry in Split View CitiDirect inquiries provide a Split View feature that enables you to view the Criteria and Summary tabs together in a single screen. Split View is available from both tabs. View both Criteria and Summary information on one screen by following these steps: 1. From the Criteria or Summary tab, click the Split View button.

The inquiry form displays the Criteria and Summary tabs on one screen.

2. To return to viewing the Criteria and Summary on separate tabs, click the Page View button.

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Documents

Reports & Inquires Guide - Citibank · All the reports you have run in the past 24 hours are listed on the View Reports tab of the selected report. The current status, date/time and