Dreammaker Troubleshooting Guide - RS101 System System Voltage: 120V REPORTED PROBLEM: SYSTEM VOLTAGE: • 120V PROBABLE CAUSES: • Faulty pump. • The system pack’s circuit board may have a blown fuse (F2). • Faulty circuit board in the system pack. TROUBLE SHOOTING STRATEGY: • Verify voltage at the system pack’s terminal block. • Verify voltage at the GFCI (Ground Fault Circuit Interrupter). • Verify the fuse (F2) is good on the system pack’s circuit board. • Verify the pump is connected properly to the system pack’s circuit board at J23. • Put the system in Priming Mode, and verify voltage at the pump connector (J23) on the system pack’s circuit board. The system is in Priming Mode when the topside panel displays “Pr.” IMPORTANT TROUBLESHOOTING CONCEPTS: • T roubleshoot the pump while the system is in Priming Mode. Priming Mode lasts approximately 4-6 minutes. Why does the system need to be in Priming Mode? The spa technician knows how the system behaves while in Priming Mode, making troubleshooting easier. • Set the volt meter to AC voltage before measuring voltage. “AC” stands for alternating current. • Voltage measurements that vary plus or minus 10% are accurate. For example, if a 120V component is measured between 108V - 132V, the reading is accurate. The pump does not run. Pump

REPORTED PROBLEM: The pump does not run

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Dreammaker Troubleshooting Guide - RS101 SystemSystem Voltage: 120V

REPORTED PROBLEM:

SYSTEM VOLTAGE:

• 120V

PROBABLE CAUSES:

• Faultypump.• Thesystempack’scircuitboardmayhaveablownfuse(F2).• Faultycircuitboardinthesystempack.

TROUBLE SHOOTING STRATEGY:

• Verifyvoltageatthesystempack’sterminalblock.• VerifyvoltageattheGFCI(GroundFaultCircuitInterrupter).• Verifythefuse(F2)isgoodonthesystempack’scircuitboard.• Verifythepumpisconnectedproperlytothesystempack’scircuit boardatJ23.• PutthesysteminPrimingMode,andverifyvoltageatthepump connector(J23)onthesystempack’scircuitboard.Thesystemisin PrimingModewhenthetopsidepaneldisplays“Pr.”

IMPORTANT TROUBLESHOOTING CONCEPTS:

• TroubleshootthepumpwhilethesystemisinPrimingMode. PrimingModelastsapproximately4-6minutes.Whydoesthe systemneedtobeinPrimingMode?Thespatechnicianknowshow thesystembehaveswhileinPrimingMode,making troubleshootingeasier.• SetthevoltmetertoACvoltagebeforemeasuringvoltage. “AC”standsforalternatingcurrent.•Voltagemeasurementsthatvaryplusorminus10%areaccurate. Forexample,ifa120Vcomponentismeasuredbetween 108V-132V,thereadingisaccurate.

Thepumpdoesnotrun.Pump

Page 2: REPORTED PROBLEM: The pump does not run

Dreammaker Troubleshooting Guide - RS101 SystemSystem Voltage: 120V

STEP 1

Useavoltmetertoverifyvoltage attheterminalblock.

SetthevoltmetertoACvoltage.“AC”standsforalternatingcurrent.

Terminal Block

Page 3: REPORTED PROBLEM: The pump does not run

Dreammaker Troubleshooting Guide - RS101 SystemSystem Voltage: 120V

STEP 1

Voltagemeasurementsthatvaryplusorminus10%areaccurate.Forexample,ifa120Vcomponentismeasuredbetween108V-132V,thereading isaccurate.

Measurements1and2shouldbe120V.

Iftheyare120V,gotostep2.

Iftheyarenot120V,theremaybeproblemswiththeGFCIcordorelectricaloutlet.Gotostep3.

Measurement1

120V(108V-132V)

Measurement2

120V(108V-132V)

Page 4: REPORTED PROBLEM: The pump does not run

Dreammaker Troubleshooting Guide - RS101 SystemSystem Voltage: 120V

STEP 2

Measurement1

120V(108V-132V)

Measurement2

120V(108V-132V)

Verifythefuse(F2)isgoodbymeasuringvoltagebetweentheterminalblockandthefuse.SetthevoltmetertoACvoltage.Measurevoltageonbothsides ofthefuse.

Measurement 1 Thisdeterminesifvoltageisflowingfromtheterminalblock tothefuse.

Measurement 2 Thisdeterminesifthefuse isgood.

Ifmeasurement2isapproximatelyzerovolts,thefuseisbad.Replaceit.

Ifmeasurement2is120V,thefuseisgood,butthesystempackisbad.Replacethe systempack.

Side 2

Fuse (F2)

Side 1

Page 5: REPORTED PROBLEM: The pump does not run

Dreammaker Troubleshooting Guide - RS101 SystemSystem Voltage: 120V

STEP 3

GFCI cord

RemoveGFCIfromtheoutlet,andverifythevoltage.

Ifthevoltageisnot120V,theelectricalserviceisfaulty. Callanelectrician.

Ifthevoltageis120V,theGFCIcordisbad.ReplacetheGFCIcord.

120V(108V-132V)

Page 6: REPORTED PROBLEM: The pump does not run

Dreammaker Troubleshooting Guide - RS101 SystemSystem Voltage: 120V

Makesurethevoltmeterprobecontactsthemetalconnectorpinwhenmeasuringvoltage.

STEP 4

VerifyvoltageattheJ23pumpconnectoronthesystem pack’scircuitboard.

J23 Pump Connector

Metal Connector Pin Volt Meter Probe

Page 7: REPORTED PROBLEM: The pump does not run

Dreammaker Troubleshooting Guide - RS101 SystemSystem Voltage: 120V

STEP 4

B-WhilethesystemisinPrimingMode,turnonthelowspeedpumpbypressingthepumpbuttononthetopsidepanel.WhenthelowspeedpumpisON,measurevoltagebetweentheblackandwhitewiresontheJ23pumpconnector.Ifthevoltagemeasurementis120V,thepumpisbad.Replace thepump.

C-WhilethesystemisinPrimingMode,turnonthehighspeedpumpbypressingthepumpbuttononthetopsidepanel.WhenthehighspeedpumpisON,measurethevoltagebetweentheredandwhitewiresontheJ23pumpconnector.Ifthevoltagemeasurementis120V,thepumpisbad.Replace thepump.

Measurement1

120V(108V-132V)

Measurement2

120V(108V-132V)

A-PutthesystemintoPrimingMode.ThisisdonebypoweringOFFthesystemandthenpoweringONthesystemagainattheGFCI.PrimingModelastsapproximately4-6minutes.“Pr”appearsonthetopsidedisplaywhenthesystemisinPrimingMode.

Pump Button

PowerOFFthesystembyunpluggingtheGFCIcordfromthewalloutlet.

PowerONthesystembypluggingtheGFCIcordintothewalloutlet.