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Center for Urban Policy and the EnvironmentIndiana University School of Public and Environmental Affairs
January 2013
Indiana Advisory Commission on Intergovernmental Relations334 North Senate Avenue
Indianapolis, IN 46204-1708
Report to the Indiana General Assembly
2012 PSAP Operations Survey Results
Updated 7/1/12
Indiana Advisory Commission on Intergovernmental Relations
REPRESENTING THE INDIANA GENERAL ASSEMBLY Chair
Representative Michael Karickhoff (R) Kokomo
Vice-Chair Senator James Smith (R)
Charlestown Senator Richard Young (D)
Milltown Representative Sheila J. Klinker (D)
Lafayette Senator Lonnie Randolph (D)
East Chicago Representative Tom Saunders (R)
Lewisville Senator Randy Head (R)
Logansport
Representative Terri Austin (D) Anderson
REPRESENTING MUNICIPAL, COUNTY, TOWNSHIP, AND REGIONAL GOVERNMENT
Terry Seitz Mayor, City of Jasper
Norm Yoder Mayor, City of Auburn
Nicholas Jarrett Clerk-Treasurer, Town of Hagerstown
Jon Craig Mayor, City of Petersburg
Ken Paust Commissioner, Wayne County.
Larry Hesson Council Member, Hendricks County
Meredith Carter Council Member, Hamilton County
Therese Brown Commissioner, Allen County
Fred Barkes Trustee, Columbus Township (Bartholomew Co.)
Jean Lushin Trustee, Center Township (Howard Co.)
Susan A. Craig Director, Southeast Regional Planning Commission
REPRESENTING CITIZENS/INTERGOVERNMENTAL EXPERTISE
Mark Lawrance Indianapolis
G. Michael Schopmeyer Evansville
STATE OFFICIALS
Governor Mitchell E. Daniels, Jr. State of Indiana
Lieut. Governor Rebecca S. Skillman State of Indiana
Adam Horst Director, Indiana State Budget Agency
ALTERNATES
Cristopher Johnston Alternate for Governor
Danielle Chrysler Alternate for Lt. Governor
Ann Kaiser Alternate for State Budget Agency
STAFF
John L. Krauss Director
Jamie L. Palmer Associate Director
IACIR is staffed by Indiana University Center for Urban Policy and the Environment, a part of the Indiana University Public Policy Institute
John L. Krauss, Director Indiana Advisory Commission on Intergovernmental Relations
334 North Senate Avenue Indianapolis, Indiana 46204-1708
317-261-3006 or [email protected] www.iacir.spea.iupui.edu/
Director,Indiana Advisory Commission on Intergovernmental Relations
John L. Krauss
The Indiana Advisory Commission on Intergovernmental Relations would like to acknowledge the support and research assistance in developing this commission
study provided by:
The Center for Urban Policy and the Environment
Research TeamJamie Palmer
Zachary MulhollandDebbie Wyeth
Markie Rexroat
2012 PSAP Operations Survey Results January 2013 12-C46
List of Tables.......................................................................................................................................................... ii Introduction .......................................................................................................................................................... 1 Survey Methodology .............................................................................................................................................. 1
Survey Development ........................................................................................................................................ 1 Respondent Contact Information ........................................................................................................................ 1 Survey Administration ...................................................................................................................................... 1 Coding and Analysis ......................................................................................................................................... 2
Response Rate ...................................................................................................................................................... 2 Survey Results ...................................................................................................................................................... 4
Basic PSAP Information (Q1) ...................................................................................................................... 4 Decisionmaking/Management Structure (Q2) .............................................................................................. 5 Provision of Service (Q3) ........................................................................................................................... 5 Emergency Dispatch (Q3 and Q4) ............................................................................................................... 6 Revenue and Expenses (Q5 and Q6) ........................................................................................................... 8
Appendix A PSAP Questionnaire ............................................................................................................................. 11 Appendix B Indiana PSAPs .................................................................................................................................... 23 Appendix C County and Municipal PSAP Data Question 1 Population Served, Staffing, CAD Systems ............................... 29 Appendix D County and Municipal PSAP Data Question 2 Decisionmaking and Management Structure ............................. 35 Appendix E County and Municipal PSAP Data Question 3 Agencies Served CAD Events .................................................. 39 Appendix F County and Municipal Data Question 4 Dispatch Calls .............................................................................. 67 Appendix G County and Municipal Data Question 5 Expenditures ............................................................................... 77 Appendix H County and Municipal Data Question 6 Revenues .................................................................................. 103 Appendix I Other PSAP Data ................................................................................................................................ 117
Indiana Advisory Commission on Intergovernmental Relations c/o Center for Urban Policy and the Environment, Indiana University Public Policy Institute School of Public and Environmental Affairs 334 North Senate Avenue, 3rd Floor, Indianapolis, Indiana 46204 (phone) 317.261.3000 (fax) 317.261.3050 www.iacir.spea.iupui.edu Email: [email protected]
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List of Tables Table 1: Response rates ......................................................................................................................................... 2 Table 2: County and municipal respondent PSAPs by county ....................................................................................... 3 Table 3: PSAP size by population served (Q1) ........................................................................................................... 5 Table 4: PSAP size by staffing (Q1) ......................................................................................................................... 5 Table 5: Management structure by PSAP population size (Q2) ..................................................................................... 5 Table 6: Management structure by PSAP staff size (Q2) ............................................................................................. 5 Table 7: Agencies served by PSAP population size (Q3) .............................................................................................. 6 Table 8: Agencies served by PSAP staff size (Q3) ...................................................................................................... 6 Table 9: Core and non-core agencies served by PSAP population size (Q3) .................................................................... 6 Table 10: Core and non-core agencies served by PSAP staff size (Q3) ........................................................................... 6 Table 11: CAD events by PSAP population size (Q3) ................................................................................................. 7 Table 12: CAD events by PSAP staff size (Q3) ........................................................................................................... 7 Table 13: 911 calls by PSAP p opulation size (Q4) .................................................................................................... 8 Table 14: 911 Calls by PSAP staff size (Q4) ............................................................................................................. 8 Table B1: Indiana PSAPs ....................................................................................................................................... 25 Table C1: Population served and total staffing (Q1).................................................................................................. 31 Table C2: CAD system utilized (Q1) ....................................................................................................................... 32 Table D1: PSAP management (Q2) ........................................................................................................................ 37 Table E1: Core and non-core agencies served by PSAP (Q3) ...................................................................................... 41 Table E2: Agencies served (Q3) ............................................................................................................................. 43 Table E3: Total CAD events by year (Q3) ................................................................................................................ 64 Table F1: Dispatch calls by type, 2012 (Jan. 1 - Jun. 30) (Q4) ................................................................................. 69 Table F2: Dispatch calls by type, 2011 (Q4) ........................................................................................................... 71 Table F3: Dispatch calls by type, 2010 (Q4) ........................................................................................................... 73 Table F4: Dispatch calls by type, 2009 (Q4) ........................................................................................................... 75 Table G1: Expenses, 2012 (Jan. 1 – Jun. 30) (Q5) ................................................................................................ 79 Table G2: Expenses, 2011 (Q5) ........................................................................................................................... 85 Table G3: Expenses, 2010 (Q5) ........................................................................................................................... 91 Table G4: Expenses, 2009 (Q5) ........................................................................................................................... 96 Table H1: Revenue, 2012 (Jan. 1 – Jun. 30) (Q6) .............................................................................................. 105 Table H2: Revenue, 2011 (Q6) .......................................................................................................................... 108 Table H3: Revenue, 2010 (Q6) .......................................................................................................................... 111
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Introduction During the 2012 legislative session, the Indiana General Assembly considered the system for funding public safety answering points (PSAPs). The resulting legislation was Senate Enrolled Act 345. One of the issues that was not fully resolved in the discussions that led to SEA 345 was the establishment of formal responsibilities among state and local governments currently providing 911. Toward this end, SEA 345 directed the Indiana Advisory Commission on Intergovernmental Relations (IACIR) to “study the appropriate roles and responsibilities of the state, counties, municipalities, townships, and other political subdivisions in providing 911 and enhanced 911 [E911] services in Indiana.” As part of the IACIR’s efforts to study responsibilities for 911 and E911 (and by inference the distribution of funding based on those responsibilities), staff conducted the 2012 PSAP Operations Survey. PSAPs across the state were asked to provide information about the emergency dispatch operations, responsibilities, and budgets. The survey was administered between September 20, 2012 and November 30, 2012. Preliminary results were presented to the IACIR in fall 2012 as they deliberated their recommendations. The IACIR issued a final report including recommendations on appropriate roles and responsibilities and a number of other issues on November 1, 2012. This report documents the results of the 2012 PSAP Operations Survey. A description of the methodology used and the data collected from respondent PSAPs is provided below.
Survey Methodology The survey process involved four steps: developing the questionnaire, obtaining contact information for PSAPs, administering the survey, and coding and analyzing the results.
Survey Development The questionnaire included six questions with several sub-questions for each. The questions were designed to collect information about the following: 1) basic identifying information; 2) management and decisionmaking structure; 3) agencies served and services provided, and annual computer-aided dispatch (CAD) events; 4) annual call volume by type and source; 5) operations expenses by category; and 6) operations revenue by source. The draft questionnaire was reviewed by practitioners to ensure that it would be understandable and elicit the desired information. A copy of the questionnaire is provided in Appendix A.
Respondent Contact Information Contact persons and addresses for PSAPs were obtained from a directory of state PSAPs provided by the Statewide 911 Board. This list contains 156 counties, municipalities, airports, universities, and hospitals that provide 911 and E911 services in Indiana. A list of all PSAPs that were sent the survey is provided in Appendix B.
Survey Administration IACIR staff administered the survey by mail and email. Each PSAP was mailed an individualized cover letter, questionnaire, and business reply envelope on September 20, 2012. For PSAPs with available emails, an email was sent that included an explanation of the effort and an electronic copy of the questionnaire on
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September 24, 2012. Between September 20, 2012 and November 30, 2012, the IACIR staff, the Indiana State Board of Accounts, Indiana Statewide 911 Board, commission members, and other interested parties sent reminders and made direct contact in some cases to encourage PSAPs to complete the questionnaire. Respondents were given the option of returning their completed questionnaires either by mail or by email.
Coding and Analysis Completed questionnaires were sent to the IU Public Policy Institute and entered by staff into an electronic database. Questionnaires submitted by November 30, 2012 are included in this analysis. Basic computations and analysis were conducted using Excel. Some surveys responses were adjusted based on follow-up communication by staff with respondent agencies. In some cases, population figures provided by the PSAPs were adjusted based on 2010 U.S. Census Bureau population data or to account for the presence of municipal PSAPs within a county.
Response Rate The survey was mailed to 156 PSAPs in Indiana, including those serving counties, municipalities, airports, universities, and hospitals. As mentioned above, a complete list of PSAPs is provided in Appendix B.
The survey was sent to 146 county and municipal (city and town) PSAPs. Sixty-nine (69) surveys were returned. The effective aggregated response rate for county and municipal PSAPs was 46 percent (67 out of 146) (Table 1). Among these survey respondents, 52 were from county PSAPs and 15 were municipal PSAPs. PSAPs are classified as county PSAPs if they serve the unincorporated area in the county. Table 2 shows the county and municipal respondent agencies that completed surveys.
The survey was sent to ten airport, university, or hospital PSAPs. Two non-county/non-municipal PSAPs, Ball State University Department of Public Safety (Delaware County) and the Indianapolis International Airport-Airport Operations Center (Marion County), submitted completed surveys. These agencies are listed in Table 1 as Other. Because these agencies are anomalous, their data are not included in the analysis that follows. For reference, the completed questionnaires for Ball State University and the Indianapolis International Airport are provided in Appendix I.
Table 1: Response rates Governmental unit type Sent Received Response rate Municipality 55 15 27% County 91* 52 57% Other 10 2 20% Total 156 69 44% *Fountain and Warren counties have a consolidated PSAP. Marion County/Indianapolis is counted among the counties and not as a municipality.
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Table 2: County and municipal respondent PSAPs by county (n=67)
County PSAP Adams Adams County Sheriff Department Allen Consolidated Communications Partnership of Fort Wayne/Allen County Bartholomew Bartholomew County Emergency 911 Center Benton Benton County Sheriff Department Boone Boone County Communication Center Brown Brown County Communications Carroll Carroll County E911 Cass Cass County Central Dispatch
Clark Charlestown Police Department Clark County 911
Clinton Clinton County Central Dispatch Daviess Washington Police Department
Decatur Decatur County Sheriff’s Department Greensburg Police Department
DeKalb DeKalb County Central Communications Dubois Dubois County Communications Center
Elkhart Elkhart City Communications Elkhart County 911
Franklin Franklin County 911 Gibson Gibson County Sheriff's Office Grant Grant County Sheriff's Department
Greene Greene County Sheriff’s Department Linton Police Department
Hamilton Hamilton County Public Safety Hancock Hancock County Emergency Operations Center Harrison Harrison County Emergency Management Hendricks Hendricks County Communications Center Howard Howard County (Kokomo) Communications
Jackson Jackson County Sheriff Department Seymour City Police Department
Jay Jay County Sheriff’s Office
Jefferson Jefferson County 911 Madison Police Department (Communications & 911)
Johnson Edinburgh Police Department Franklin City
Knox Knox County Central Dispatch Kosciusko Kosciusko 911 Communications LaPorte LaPorte County E911 LaGrange LaGrange County Communications
Lake
Cedar Lake Police Department Dyer Police Department Highland Police Department St. John Police Department
Marion Marion County Sheriff's 911 Communications Marshall Marshall County Sheriff's Department Miami Miami County RDC Monroe Monroe County Central Emergency Dispatch Center Newton Newton County Sheriff's Department Noble Noble County Communications
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Table 2: County and municipal respondent PSAPs by county (n=67) (continued)
County PSAP Ohio Ohio County Communications Parke Parke County Emergency Management Porter Porter County Central Communications Putnam Putnam County 911 Ripley Ripley County 911 Communications Center Shelby Shelby County Criminal Justice Center Steuben Steuben County Communications Tipton Tipton County Communications Union Union County 911 Vigo Vigo County Central Dispatch
Wabash North Manchester Police Department Wabash County 911 Central Dispatch Center
Wayne Wayne County Emergency Communications Wells Bluffton Dispatch (Bluffton Police Department) White White County Communications/E911
Whitley Columbia City Communications Whitley County Sheriff Department
Survey Results For context, PSAP data throughout this report are summarized by population served and by staff size. The categories for population served are: small (< 19,000), medium (19,000-99,999), large (100,000-140,000), or extra-large (140,001+).1 The categories for staff size are: small (less than 16), medium (16-75), or large (76+). The high, low, and mean figures are reported in each size category. The tables below summarize the data provided by respondents. For reference, survey responses for each PSAP are included in the corresponding appendices. To account for non-responses to specific questions, the number of responses is provided with the table or figure for each question. Several questions allowed for further explanation of responses. These additional comments are included in the appendices that follow the body of the report.
Basic PSAP Information (Q1) The survey asked respondents to provide basic information about their PSAP, including location, contact information, population served, CAD system utilized, and total staff. Aggregate results for population served and total staff are shown in Tables 3 and 4, respectively. Survey responses reflect total PSAP staff and do not distinguish between administrative, managerial, and dispatch staff, or full-time and part-time employees. Individual survey responses for population served, total staff, and CAD system can be found in Appendix C. Full responses to Question 1, including PSAP contact information, are available, but not included in this report.
1 The size categories used here were chosen based on research conducted on PSAP staffing. The population categories were
documented in PSAP Staffing Guidelines as Commissioned by NENA SWAT Operations Team (2003), completed by L. Robert Kimball & Associates and 911 SME Consulting. The staffing categories were established by the Commission on Accreditation for Law Enforcement Centers, Inc., and were used in Staffing and Retention in Public Safety Communication Centers: Technical Report (2005), written by Veronica Gardner at the University of Denver Research Center.
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Table 3: PSAP size by population served (Q1; n=67)
Low Mean High Small (<19,000) (n=18) 4,543 11,234 18,283 Medium (19,000–99,999) (n=39) 20,155 39,953 82,752 Large (100,00–140,000) (n=5) 107,848 120,027 137,974 X-large (140,001+) (n=5) 145,448 375,260 903,393
Decisionmaking/Management Structure (Q2) Respondents were asked to document the official or entity responsible for making decisions regarding the operation of the PSAP. Space was provided to allow for a description of the management structure of the PSAP. Tables 5 and 6 show the decisionmaking/management structure by PSAP size. Individual responses to Question 2 are found in Appendix D.
Table 5: Management structure by PSAP population size (Q2; n=66)
Sheriff/Chief of Police Director Board Small (n=17) 13 3 1 Medium (n=39)* 16 17 7 Large (n=5) -- 3 2 X-large (n=5) 1 3 1 *At Whitley County Sheriff’s Department, the Sheriff oversees the policies and personnel of the 911 Communications Center and the 911 Director manages the equipment and technology. Therefore, it is counted twice in this question, under both Sheriff/Chief of Police and Director.
Table 6: Management structure by PSAP staff size (Q2; n=66)
Sheriff/Chief of Police Director Board Small (n=43)* 27 13 4 Medium (n=21) 2 13 6 Large (n=2) 1 -- 1 *At Whitley County Sheriff’s Department the Sheriff oversees the policies and personnel of the 911 Communications Center and the 911 Director manages the equipment and technology. Therefore, it is counted twice in this question, under both Sheriff/Chief of Police and Director.
Provision of Service (Q3) Respondents were asked to list each agency for which they provide dispatch services and any additional services. Tables 7 and 8 summarize these data. The definition of agency was determined by the respondents. No attempt was made to ensure that all the agencies reported were defined consistently across PSAPs, so any comparisons across PSAPs should be made with caution. A complete list of agencies served by each PSAP is available in Appendix E.
Table 4: PSAP size by staffing (Q1; n=67)
Low Mean High Small (0–15) (n=44) 6 10.6 15 Medium (16–75) (n=21) 16 27.1 56 Large (76+) (n=2) 80 * 162 *Because only two large PSAPs reported staffing data, no mean is shown.
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Because of limited space, the specific services listed for each agency in addition to dispatch are not listed here, but are available in the database. IACIR staff have grouped agencies by “core” and “non-core” functions instead. “Core” functions include dispatching for police, fire, EMS, EMT, and any agency within the scope of emergency services. “Non-core” functions include all other functions. These activities vary greatly, but generally involve after-hours and administrative calls for municipal agencies. Tables 9 and 10 summarize these data.
Table 7: Agencies served by PSAP population size (Q3; n=66)
Low Mean High Small (n=17) 1 6.7 21 Medium (n=39) 1 18.2 37 Large (n=5) 13 22 36 X-large (n=5) 3 18.6 28
Table 8: Agencies served by PSAP staff size (Q3; n=66)
Low Mean High Small (n=43) 1 13.1 30 Medium (n=21) 3 21 37 Large (n=2) 3 * 21 *Because only two large PSAPs reported agency data, no mean is shown.
Table 9: Core and non-core agencies served by PSAP population size (Q3; n=66)
Core agencies Non-core agencies
Low Mean High Low Mean High Small (n=17) 1 4.5 13 0 2.2 15 Medium (n=39) 1 16 35 0 2.4 12 Large (n=5 13 21 33 0 1.8 4 X-large (n=5) 3 17.8 27 0 0.8 3
Table 10: Core and non-core agencies served by PSAP staff size (Q3; n=66)
Core agencies Non-core agencies
Low Mean High Low Mean High Small (n=43) 1 10.9 25 0 2.3 15 Medium (n=21) 3 19.2 35 0 2 9 Large (n=2) 3 * 18 0 * 3
*Because only two large PSAPs reported agency data, no means are shown.
Emergency Dispatch (Q3 and Q4) Respondents were asked to provide the total annual number of computer-aided-dispatch (CAD) events/reports by agency for 2009 to June 30, 2012. The CAD totals reported below and in Appendix E are aggregated annual totals for all agencies served by each PSAP. Annual CAD events by agency are available in the database.
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Although not every PSAP utilizes a CAD system, for those that do, these data can be used to analyze the number of emergency events handled and dispatched through the PSAP. However, unlike 911 call data, CAD systems generally combine calls from a unique event (i.e. automobile accident) so that multiple calls related to the same emergency are only counted as a single contact. Tables 11 and 12 below show the range of CAD events by PSAP size and year. Annual CAD totals are shown in Appendix E.
Table 11: CAD events by PSAP population size (Q3)
2011 (n=51) Low Mean High Small (n=13) 3,742 11,238 18,740 Medium (n=29) 8,089 39,142 108,385 Large (n=4) 37,692 106,471 154,794 X-large (n=5) 167,950 325,099 802,266
2010 (n=49) Low Mean High Small (n=11) 4,109 11,561 20,471 Medium (n=29) 7,878 37,264 107,378 Large (n=4) 41,087 104,886 141,714 X-large (n=5) 134,974 303,688 767,540
2009 (n=45) Low Mean High Small (n=11) 4,191 11,765 21,079 Medium (n=27) 7,457 38,006 105,088 Large (n=4) 39,177 104,878 139,837 X-large (n=3) 150,191 366,931 766,473
Table 12: CAD events by PSAP staff size (Q3)
2011 (n=51) Low Mean High Small (n=30) 3,742 17,658 42,017 Medium (n=19) 15,655 89,534 179,178 Large (n=2)* 298,679 * 802,266
2010 (n=49) Low Mean High Small (n=30) 4,109 17,272 42,760 Medium (n=17) 15,993 93,479 180,333 Large (n=2)* 270,972 * 767,540
2009 (n=45) Low Mean High Small (n=28) 4,191 17,293 42,947 Medium (n=16) 14,398 89,076 184,129 Large (n=1)* 766,473 * -- *Because of sample size, no means are shown.
Respondents reported total calls, 911 calls, administrative calls, calls by wireline, calls by wireless, and abandoned calls annually for 2009 – June 30, 2012 (Q4). For the sake of consistent comparisons in this analysis, only 911 calls are included in the analysis below. While total calls ideally might be more indicative of the volume of calls handled by dispatch, technological and definitional limitations compromise the usefulness of this measure. The composition of the total call data varies by PSAP and computer system. Some totals include both incoming and outgoing calls, as well as disconnects and transfers. Using 911 calls
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provides a more consistent measure. Tables 13 and 14 summarize 911 calls to PSAPs by size and year. Complete dispatch call data by year is available in Appendix F.
Table 13: 911 calls by PSAP population size (Q4)
2011 (n=45) Low Mean High Small (n=9) 772 3,377 7,084 Medium (n=28) 1,685 18,159 60,677 Large (n=5) 60,916 71,510 92,863 X-large (n=3) 47,409 * 938,366
2010 (n=41) Low Mean High Small (n=8) 615 3,403 7,615 Medium (n=25) 1,732 17,488 48,735 Large (n=5) 54,162 66,709 86,561 X-large (n=3) 49,423 * 879,479
2009 (n=41) Low Mean High Small (n=9) 600 4,683 14,398 Medium (n=24) 1,794 15,884 44,084 Large (n=5) 57,792 66,247 81,888 X-large (n=3) 21,915 * 877,786 *Because only three extra large PSAPs reported call data, no means are shown.
Table 14: 911 Calls by PSAP staff size (Q4)
2011 (n=45) Low Mean High Small (n=27) 772 8,916 23,669 Medium (n=16) 11,429 43,944 92,863 Large (n=2) 202,140 * 938,366
2010 (n=41) Low Mean High Small (n=25) 615 8,648 25,632 Medium (n=14) 13,584 45,086 86,561 Large (n=2) 186,690 * 879,479
2009 (n=41) Low Mean High Small (n=25) 600 8,311 25,507 Medium (n=14) 13,678 40,623 81,888 Large (n=2) 163,939 * 877,786 *Because only two large PSAPs reported call data, no means are shown.
Revenue and Expenses (Q5 and Q6) Respondents were asked to provide annual financial information regarding PSAP operations, including expense (Q5) and revenue data (Q6) for 2009 to June 30, 2012. This section of the survey was most often left incomplete. Even when completed, comparisons of PSAP expenditures often are difficult due to the unique financial circumstances of each PSAP. The expenses associated with upgrading communications and radio equipment are irregular and vary greatly based on the financing associated with these purchases. Some equipment purchases may be made from separate accounts and therefore not be included in the
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PSAP budget, while others are included in the expenses as one-time payments or lease payments over a period of years. Furthermore, as many PSAPs are co-located with other agencies, their facility costs, including utilities, insurance, and maintenance, may be shared with or paid by another unit of government. Due to the limitations of these data, a summary of expenses and revenue has not been included here. However, full expense and revenue data has been provided in Appendices G and H.
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Appendix A PSAP Questionnaire
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2012 PSAP Operations Survey
This survey is conducted on behalf of the Indiana Advisory Commission on Intergovernmental Relations (IACIR) and will provide crucial data on public safety answering points (PSAP) operations statewide. Following the passage of Senate Bill 345 by the Indiana General Assembly, the IACIR has been assigned the task of reviewing the operations and responsibilities of Indiana PSAPs.
Completion of the survey is voluntary. However, responses are important to ensure that the data collected represents the varied circumstances among PSAPs. Respondents have the option to write or type in responses. Respondents may return the survey in the business reply envelopes that accompanied the survey in the mail or return by email at [email protected].
1. Please provide the following information regarding name, location, contact information, etc., for your PSAP.
PSAP Name:
County:
Website:
Email:
Phone number:
Director’s Name:
Respondent (if other than director):
Population Served (#):
CAD System (if applicable):
Total Staff:
2. What official or entity makes decisions regarding the operation of the PSAP? Please use the space below to describe the management of the PSAP. For example, the PSAP may be managed by the Sheriff, Chief of Police, or by a board.
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3. Please list the local unit(s) of government served by the PSAP. In table a, please include services in addition to emergency 911 dispatch services that are provided by the PSAP. In table b, list the number of yearly CAD events or CAD reports by agency.
Agency(ies) Served by PSAP a. Services provided in addition to 911
Agency 1
Agency 2
Agency 3
Agency 4
Agency 5
Agency 6
Agency 7
Agency 8
Agency 9
Agency 10
Agency 11
Agency 12
Agency 13
Agency 14
Agency 15
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Please use the space below if more than 15 units of local government are served by the PSAP.
Agency(s) Served by PSAP a. Services provided in addition to 911
Agency 16
Agency 17
Agency 18
Agency 19
Agency 20
Agency 21
Agency 22
Agency 23
Agency 24
Agency 25
Agency 26
Agency 27
Agency 28
Agency 29
Agency 30
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Please list the number of yearly CAD events by agency or unit of local government.
Agency(s) Served by PSAP
b. CAD Events / Computer Aided Dispatch Reports
2012 (Jan. 1 – June
30) 2011 2010 2009
Agency 1
Agency 2
Agency 3
Agency 4
Agency 5
Agency 6
Agency 7
Agency 8
Agency 9
Agency 10
Agency 11
Agency 12
Agency 13
Agency 14
Agency 15
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Please use the space below if more than 15 units of local government are served by the PSAP.
Agency(s) Served by PSAP
b. CAD Events / Computer Aided Dispatch Reports
2012 (Jan. 1 – June
30) 2011 2010 2009
Agency 16
Agency 17
Agency 18
Agency 19
Agency 20
Agency 21
Agency 22
Agency 23
Agency 24
Agency 25
Agency 26
Agency 27
Agency 28
Agency 29
Agency 30
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4. Please provide aggregated call data for the PSAP for Jan 1 – Jun 30, 2012, CY 2011, CY 2010, and CY 2009.
a. Dispatch Calls (2009, 2010 , 2011 , 2012 (Jan. 1 – June 30))
Total Calls
911 Administrative Wireline Wireless Abandoned
PSAP Totals for 2012 (Jan. 1 – June 30)
PSAP Totals for 2011
PSAP Totals for 2010
PSAP Totals for 2009
b. Please use this space for comments or related additional information that would be helpful in understanding Dispatch Call data provided above. For example, if some call data is not included for a specific year or if the PSAP increased the number of agencies served for a given period, please explain these occurrences here.
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5. Please complete the table below describing PSAP expenditures. If budget items do not conform to the categories available below, please list the nonconforming items as Other and use the space below the table to provide additional information to explain these expenses. If there are expenses related to PSAP operations that are paid by the host government (or other source), please include them in the space provided.
a. Expenses
2012
(Jan 1 – June 30) 2011 2010 2009
Total Expenses:
Salary/Benefits:
Communications Equipment Total (hardware and software):
a. 9-1-1 Answering Equipment:
b. Radio Equipment:
Facility Costs (rent, lease, bond, etc.):
Related Operations Costs (utilities, maintenance, etc.):
Other (please identify ________________):
Other (please identify ________________):
c. Are there any expenses that are paid by the host government that do not appear above? For
example, the electric bill for the dispatch center is paid from the budget of another department.
d. Use the space below to provide additional information for understanding operation
expenses.
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6. Please complete the table below describing PSAP revenue. If a revenue source requires further explanation, please use the space below the table to provide additional information to explain these sources. Please indicate the source of the revenues.
a. Revenue (with Source)
2012
(Jan 1 – June 30)
2011 2010 2009
Total Revenue:
Landline surcharges:
Wireless surcharges:
Contributions from host local government:
Contributions from participating local government (Please identify________________________):
Contributions from participating local government (Please identify________________________):
Contributions from participating local government (Please identify________________________):
Contributions from participating local government (Please identify________________________):
Contributions from participating local government (Please identify________________________):
Contributions from participating local government (Please identify________________________):
Other (please identify ___________________):
Other (please identify ___________________):
b. Use the space below to provide additional information for understanding operations revenue.
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Please return the survey by email to the address below or return using the enclosed postage paid envelope.
Your participation in this survey is greatly appreciated.
If you have any questions or comments, please contact:
Jamie Palmer, Associate Director
Indiana Advisory Commission on Intergovernmental Affairs
334 N. Senate Avenue, Suite 300
Indianapolis, IN 46204-1708
317/261-3046
317/261-3050
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Appendix B Indiana PSAPs
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Table B1: Indiana PSAPs County PSAP Adams Adams County Sheriff Department Allen
Consolidated Communications Partnership New Haven Police Department Three Rivers Ambulance Authority
Bartholomew Bartholomew County Emergency Operations Center Benton Benton County Jail/Sheriff's Office Blackford Blackford County Central Dispatch Boone Boone County Sheriff's Office Brown Brown County Sheriff's Department Carroll Carroll County E911 Cass Cass County E911
Clark
Clark County 911 Center Charlestown Police Department Clarksville Police Department Clark County Sheriff's Department Jeffersonville Police Department Sellersburg Police Department
Clay Clay County Justice Center Clinton Clinton County Central Dispatch Crawford Crawford County Central Dispatch
Daviess Daviess County 911 Washington Police Department
Dearborn Dearborn County Communications
Decatur Decatur County Sheriff's Department Greensburg Police Communications Center
DeKalb DeKalb County Sheriff's Department
Delaware Delaware County Emergency Communications Center Ball State University Police Department
Dubois Dubois County Communications Center Jasper Police Department
Elkhart Elkhart City Police Department Elkhart County Public Safety Communications Center
Fayette Fayette County Communications
Floyd Floyd County Sheriff's Department New Albany City Dispatch
Fountain/Warren Fountain/Warren County Regional Dispatch Center Franklin Franklin County Communications E911 Fulton Fulton County Communications Gibson Gibson County Sheriff's Department
Grant Grant County Sheriff's Department Marion Police Department
Greene Greene County Sheriff's Office Linton Police Department
Hamilton Hamilton County Sheriff's Office Dispatch Hancock Hancock County Emergency Operations Center Harrison Harrison County Central Dispatch Hendricks Hendricks County Communications Center
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Table B1: Indiana PSAPs (continued) County PSAP Henry Henry County Emergency Services 911 Howard Howard County Sheriff Department
Huntington Huntington County Sheriff's Office Huntington Police Department
Jackson Jackson County 911 Seymour Police Department
Jasper Jasper County Sheriff's Office Jay Jay County Sheriff Department
Jefferson Jefferson County 911 Madison Police Department
Jennings Jennings County 911
Johnson
Edinburgh Police Department Johnson County Sheriff's Department Franklin Police Department Greenwood Police Department New Whiteland Police Department
Knox Knox County Dispatch Office Vincennes Police Department Vincennes University Police Department
Kosciusko Kosciusko Communications Center LaGrange LaGrange County Communications
Lake
Cedar Lake Police Department Lake County Sheriff's Department Crown Point Police Department Dyer Police Department East Chicago Police Department Gary Police Department Griffith Police Department Hammond Police Department Highland Police Department Hobart Police Department New Chicago Police Department Lake Station Police Department Lowell Police Department Merrillville Police Department Munster Police Department Schererville Police Department St. John Police Department Whiting Police Department
LaPorte LaPorte County 911 Regional Dispatch Center
Lawrence Lawrence County Sheriff's Office Bedford Police Department Mitchell Police Department
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Table B1: Indiana PSAPs (continued) County PSAP Name
Madison Anderson Police Department Madison County Sheriff's Office
Marion
Indianapolis-Marion County Sheriff's Department Indianapolis Airport Authority Speedway Police Indiana University Purdue University - Indianapolis
Marshall Marshall County Police Department Martin Martin County Sheriff's Department Miami Miami County 911 Central Dispatch
Monroe Monroe County Central Dispatch Indiana University Police
Montgomery Montgomery County Central Communications Center
Morgan Morgan County 911 Martinsville Police Department Mooresville Police Department
Newton Newton County 911
Noble Noble County Sheriff's Department Kendallville Police Department
Ohio Ohio County Communications Orange Orange County Sheriff's Department Owen Owen County Sheriff's Office Parke Parke County Sheriff's Office Perry Perry County 911 Communications Pike Pike County Sheriff's Office
Porter Porter County Sheriff's Office Valparaiso Police Department
Posey Posey County E911 Regional Dispatch Center Pulaski Pulaski County Sheriff's Office Putnam Putnam County 911 Randolph Randolph County Communications
Ripley Batesville Police Department Ripley County E911 Communications
Rush Rush County Sheriff's Department Rushville Police Department
Saint Joseph
Mishawaka City Dispatch South Bend City 911 Dispatch St Joseph County Police Department St Joseph County Fire Dispatch Center Walkerton Police Department Notre Dame Security Police Department
Scott Scott County Emergency Communications
Shelby Shelby County Sheriff's Department Shelbyville Police Department
Spencer Spencer County 911 Starke Starke County Sheriff's Office Steuben Steuben County 911
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Table B1: Indiana PSAPs (continued) County PSAP Name Sullivan Sullivan County 911 Switzerland Switzerland County Communications
Tippecanoe Tippecanoe County Sheriff's Office Lafayette Police Department Purdue University Police Department
Tipton Tipton County E911 Union Union County 911 Vanderburgh Vanderburgh County Central Dispatch
Vermillion Clinton Police Department Vermillion County Sheriff's Office
Vigo Vigo County Central 911 Indiana State University Police Department
Wabash Wabash County Central Dispatch North Manchester Police Department
Warrick Warrick County Sheriff's Office Washington Washington County Sherriff's Office Wayne Wayne County Emergency Communications Department Wells Bluffton Police Department White White County Communications Center
Whitley Whitley County Communications Center Columbia City Communication Department
Source: Indiana Statewide 911 Board
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Appendix C County and Municipal PSAP Data
Question 1
Population Served, Staffing,
CAD Systems
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Table C1: Population served and total staffing (Q1)
County PSAP Population served Total staff Adams Adams County Sheriff Department 34,387 11 Allen Consolidated Communications Partnership of Fort Wayne/Allen County 355,329 80 Bartholomew Bartholomew County Emergency 911 Center 76,794 25 Benton Benton County Sheriff Department 8,854 8 Boone Boone County Communication Center 56,640 21 Brown Brown County Communications 15,242 9 Carroll Carroll County E911 20,155 15 Cass Cass County Central Dispatch 38,966 16
Clark Charlestown Police Department 7,678 8 Clark County 911 110,232 24
Clinton Clinton County Central Dispatch 33,224 19 Daviess Washington Police Department 28,262 7 Dearborn Dearborn County Communications 50,047 13
Decatur Decatur County Sheriff’s Department 25,740 12 Greensburg Police Department 11,581 15
DeKalb DeKalb County Central Communications 42,223 15 Dubois Dubois County Communications Center 41,889 13
Elkhart Elkhart City Communications 51,320 18 Elkhart County 911 197,559 27
Franklin Franklin County 911 23,087 12 Gibson Gibson County Sheriff's Office 33,503 11 Grant Grant County Sheriff's Department 70,061 13
Greene Greene County Sheriff’s Department 33,165 12 Linton Police Department 5,369 8
Hamilton Hamilton County Public Safety 274,569 56 Hancock Hancock County Emergency Operations Center 70,002 20 Harrison Harrison County Emergency Management 39,364 13 Hendricks Hendricks County Communications Center 145,448 48 Howard Howard County (Kokomo) Communications 82,752 25
Jackson Jackson County Sheriff Department 24,873 12 Seymour City Police Department 18,283 10
Jay Jay County Sheriff’s Office 21,253 11
Jefferson Jefferson County 911 20,526 11 Madison Police Department (Communications & 911) 11,902 6
Johnson Edinburgh Police Department 4,543 8 Franklin City 23,712 10
Knox Knox County Central Dispatch 38,440 14 Kosciusko Kosciusko 911 Communications 77,358 17 LaPorte LaPorte County E911 111,467 41 LaGrange LaGrange County Communications 37,128 12
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Table C1: Population served and total staffing (Q1) (continued)
County PSAP Population served Total staff
Lake
Cedar Lake Police Department 11,560 8 Dyer Police Department 16,376 8 Highland Police Department 23,727 9 St. John Police Department 14,839 7
Marion Marion County Sheriff's 911 Communications 903,393 162 Marshall Marshall County Sheriff's Department 47,051 13 Miami Miami County Regional Dispatch Center 36,903 13 Monroe Monroe County Central Emergency Dispatch Center 137,974 25 Newton Newton County Sheriff's Department 14,244 12 Noble Noble County Communications 37,674 20 Ohio Ohio County Communications 6128 9 Parke Parke County Emergency Management 17,339 8 Porter Porter County Central Communications 132,613 52 Putnam Putnam County 911 37,963 18 Ripley Ripley County 911 Communications Center 28,818 10 Shelby Shelby County Criminal Justice Center 44,436 8 Steuben Steuben County Communications 34,185 14 Tipton Tipton County Communications 15,936 19 Union Union County 911 7,516 7 Vigo Vigo County Central Dispatch 107,848 32
Wabash North Manchester Police Department 6,068 7 Wabash County 911 Central Dispatch Center 26,820 17
Wayne Wayne County Emergency Communications 68,917 30 Wells Bluffton Dispatch (Bluffton Police Department) 27,636 12 White White County Communications/E911 24643 10
Whitley Columbia City Communications 8750 8 Whitley County Sheriff Department 24,542 13
Table C2: CAD system utilized (Q1)
County PSAP CAD system Adams Adams County Sheriff Department OSSI Sungard Allen Consolidated Communications Partnership of Fort Wayne/Allen County Spillman Bartholomew Bartholomew County Emergency 911 Center OSSI Sungard Benton Benton County Sheriff Department -- Boone Boone County Communication Center Cisco Brown Brown County Communications -- Carroll Carroll County E911 Crimestar Cass Cass County Central Dispatch J2SS / Formerly Cushing
Clark Charlestown Police Department Filemaker (home- designed CAD) Clark County 911 Valor/Cisco
Clinton Clinton County Central Dispatch Spillman Daviess Washington Police Department -- Dearborn Dearborn County Communications Emergitech
Decatur Decatur County Sheriff’s Department -- Greensburg Police Department K&K‘s Magic Runtime
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Table C2: CAD system utilized (Q1) (continued)
County PSAP CAD system DeKalb DeKalb County Central Communications Spillman Dubois Dubois County Communications Center New World Systems
Elkhart Elkhart City Communications InterAct Elkhart County 911 OSSI Sungard
Franklin Franklin County 911 Visionair/TriTech Gibson Gibson County Sheriff's Office Spillman Grant Grant County Sheriff's Department OSSI
Greene Greene County Sheriff’s Department Cushing/J2 Linton Police Department DataTrax (upgrading to Spillman)
Hamilton Hamilton County Public Safety IntelliFroce 7 (K&K Solutions) Hancock Hancock County Emergency Operations Center New World & OSSI Harrison Harrison County Emergency Management Sungard HTE Hendricks Hendricks County Communications Center CISCO Howard Howard County (Kokomo) Communications Tiburon
Jackson Jackson County Sheriff Department CISCO Public Safety Seymour City Police Department Spillman
Jay Jay County Sheriff’s Office Spillman
Jefferson Jefferson County 911 Spillman Madison Police Department (Communications & 911) Emergitech InterCAD
Johnson Edinburgh Police Department Emergitech InterCAD Franklin City Spillman
Knox Knox County Central Dispatch Summit/Spillman Kosciusko Kosciusko 911 Communications Transitioning to InterAct LaPorte LaPorte County E911 OSSI Sungard LaGrange LaGrange County Communications Cisco (switching to InterAct)
Lake
Cedar Lake Police Department OSSI Dyer Police Department Spillman Highland Police Department Spillman St. John Police Department Spillman
Marion Marion County Sheriff's 911 Communications Spillman Marshall Marshall County Sheriff's Department Tiburon Miami Miami County Regional Dispatch Center Sungard OSSI Monroe Monroe County Central Emergency Dispatch Center Cisco Newton Newton County Sheriff's Department Logistic System Noble Noble County Communications PSIMS by J2 Software Solutions Ohio Ohio County Communications Vision Parke Parke County Emergency Management Emergitech Porter Porter County Central Communications Tiburon Putnam Putnam County 911 Tiburon IQ CAD Ripley Ripley County 911 Communications Center -- Shelby Shelby County Criminal Justice Center Cisco (switching to InterAct) Steuben Steuben County Communications Spillman Tipton Tipton County Communications OSSI Union Union County 911 --
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Table C2: CAD system utilized (Q1) (continued)
County PSAP CAD system Vigo Vigo County Central Dispatch Cisco-PS
Wabash North Manchester Police Department Arms Wabash County 911 Central Dispatch Center J2 Solutions (formerly Cushing Technologies)
Wayne Wayne County Emergency Communications Vision Air Wells Bluffton Dispatch (Bluffton Police Department) Spillman White White County Communications/E911 J2Solutions
Whitley Columbia City Communications Cisco Whitley County Sheriff Department Cisco
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Appendix D County and Municipal PSAP Data
Question 2
Decisionmaking and Management Structure
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Table D1: PSAP management (Q2) County PSAP Management entity Adams Adams County Sheriff Department Sheriff Allen Consolidated Communications Partnership of Fort Wayne/Allen County Board Bartholomew Bartholomew County Emergency 911 Center Director Benton Benton County Sheriff Department Sheriff Boone Boone County Communication Center Sheriff Brown Brown County Communications Sheriff Carroll Carroll County E911 Director Cass Cass County Central Dispatch Director
Clark Charlestown Police Department Chief of Police Clark County 911 Board
Clinton Clinton County Central Dispatch Director Daviess Washington Police Department Chief of Police Dearborn Dearborn County Communications Director
Decatur Decatur County Sheriff’s Department Sheriff Greensburg Police Department Board
DeKalb DeKalb County Central Communications Director Dubois Dubois County Communications Center Director
Elkhart Elkhart City Communications Director Elkhart County 911 Director
Franklin Franklin County 911 Director Gibson Gibson County Sheriff's Office Sheriff Grant Grant County Sheriff's Department Sheriff
Greene Greene County Sheriff’s Department Sheriff Linton Police Department Chief of Police
Hamilton Hamilton County Public Safety Director Hancock Hancock County Emergency Operations Center Director Harrison Harrison County Emergency Management Board Hendricks Hendricks County Communications Center Director Howard Howard County (Kokomo) Communications Sheriff
Jackson Jackson County Sheriff Department Sheriff Seymour City Police Department Chief of Police
Jay Jay County Sheriff’s Office Director
Jefferson Jefferson County 911 Sheriff Madison Police Department (Communications & 911) Chief of Police
Johnson Edinburgh Police Department Chief of Police Franklin City Chief of Police
Knox Knox County Central Dispatch Director Kosciusko Kosciusko 911 Communications Board LaPorte LaPorte County E911 Director LaGrange LaGrange County Communications Sheriff
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Table D1: PSAP management (Q2) (continued) County PSAP Management entity
Lake
Cedar Lake Police Department Chief of Police Dyer Police Department Chief of Police Highland Police Department Chief of Police St. John Police Department Chief of Police
Marion Marion County Sheriff's 911 Communications Sheriff Marshall Marshall County Sheriff's Department Sheriff Miami Miami County RDC Board Monroe Monroe County Central Emergency Dispatch Center Board Newton Newton County Sheriff's Department Sheriff Noble Noble County Communications Board Ohio Ohio County Communications Director Parke Parke County Emergency Management Director Porter Porter County Central Communications Director Putnam Putnam County 911 Director Ripley Ripley County 911 Communications Center Director Shelby Shelby County Criminal Justice Center Sheriff Steuben Steuben County Communications Board Tipton Tipton County Communications Director Union Union County 911 -no response- Vigo Vigo County Central Dispatch Director
Wabash North Manchester Police Department Chief of Police Wabash County 911 Central Dispatch Center Board
Wayne Wayne County Emergency Communications Board Wells Bluffton Dispatch (Bluffton Police DepartmentE911) Director White White County Communications/E911 Director
Whitley Columbia City Communications Chief of Police Whitley County Sheriff Department Sheriff/911 Director
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Appendix E County and Municipal PSAP Data
Question 3
Agencies Served CAD Events
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Table E1: Core and non-core agencies served by PSAP (Q3)
County PSAP Total
agencies served
Core agencies
Non-core agencies
Adams Adams County Sheriff Department 11 11 0 Allen Consolidated Communications Partnership of Fort Wayne/Allen County 21 18 3 Bartholomew Bartholomew County Emergency 911 Center 17 14 3 Benton Benton County Sheriff Department 14 13 1 Boone Boone County Communication Center 17 17 0 Brown Brown County Communications 4 3 1 Carroll Carroll County E911 15 13 2 Cass Cass County Central Dispatch 22 21 1
Clark Charlestown Police Department 1 1 0 Clark County 911 13 13 0
Clinton Clinton County Central Dispatch 21 21 0 Daviess Washington Police Department 1 1 0 Dearborn Dearborn County Communications 23 22 1
Decatur Decatur County Sheriff’s Department 15 15 0 Greensburg Police Department 3 3 0
DeKalb DeKalb County Central Communications 30 18 12 Dubois Dubois County Communications Center 24 22 2
Elkhart Elkhart City Communications 3 3 0 Elkhart County 911 28 27 1
Franklin Franklin County 911 30 19 11 Gibson Gibson County Sheriff's Office 10 10 0 Grant Grant County Sheriff's Department 19 19 0
Greene Greene County Sheriff’s Department 28 25 3 Linton Police Department 3 2 1
Hamilton Hamilton County Public Safety 18 18 0 Hancock Hancock County Emergency Operations Center 18 18 0 Harrison Harrison County Emergency Management 20 17 3 Hendricks Hendricks County Communications Center 23 23 0 Howard Howard County (Kokomo) Communications 13 13 5
Jackson Jackson County Sheriff Department 15 15 0 Seymour City Police Department 1 1 0
Jay Jay County Sheriff’s Office 12 12 0
Jefferson Jefferson County 911 12 10 2 Madison Police Department (Communications & 911) 2 2 0
Johnson Edinburgh Police Department 4 3 1 Franklin City 2 2 0
Knox Knox County Central Dispatch 22 21 1 Kosciusko Kosciusko 911 Communications 37 35 2 LaPorte LaPorte County E911 29 28 1 LaGrange LaGrange County Communications 15 13 2
Lake
Cedar Lake Police Department 3 3 0 Dyer Police Department 1 1 0 Highland Police Department 1 1 0 St. John Police Department 5 3 2
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Table E1: Core and non-core agencies served by PSAP (Q3) (continued)
County PSAP Total agencies
served Core agencies Non-core agencies
Marion Marion County Sheriff's 911 Communications 3 3 0 Marshall Marshall County Sheriff's Department 20 19 1 Miami Miami County Regional Dispatch Center 21 16 5 Monroe Monroe County Central Emergency Dispatch Center 13 13 0 Newton Newton County Sheriff's Department 14 14 0 Noble Noble County Communications 14 13 1 Ohio Ohio County Communications 10 6 4 Parke Parke County Emergency Management* -- -- -- Porter Porter County Central Communications 36 33 3 Putnam Putnam County 911 32 24 8 Ripley Ripley County 911 Communications Center 22 22 0 Shelby Shelby County Criminal Justice Center 11 11 0 Steuben Steuben County Communications 30 23 7 Tipton Tipton County Communications 13 7 6 Union Union County 911 20 6 14 Vigo Vigo County Central Dispatch 19 19 0
Wabash North Manchester Police Department 3 3 0 Wabash County 911 Central Dispatch Center 16 15 1
Wayne Wayne County Emergency Communications 34 31 3 Wells Bluffton Dispatch (Bluffton Police Department) 16 14 2 White White County Communications/E911 31 21 10
Whitley Columbia City Communications 7 3 4 Whitley County Sheriff Department 13 13 0
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Table E2: Agencies served (Q3) County PSAP Core agencies Non-core agencies
Adams Adams County Sheriff Department
Adams County Emergency Medical Services (EMS)
Adams County Sheriff Department Berne Fire Department Berne Police Department Decatur Fire Department Decatur Police Department Geneva Fire Department Geneva Police Department Monroe Fire Department Monroe Police Department Preble Fire Department
Allen Consolidated Communications Partnership of Fort Wayne/Allen County
Aboite Township Fire Department Allen County Emergency Management
Agency (EMA) Allen County Fast Team Allen County Sheriff's Office Arcola Township Fire Department Fort Wayne Fire Department Fort Wayne Police Hoagland Fire Department Huntertown Fire and EMS Monroeville Fire and EMS New Haven Fire and EMS North East Fire and EMS Poe Township Fire and EMS South West Fire and EMS St. Joe Township Fire and EMS Washington Township Fire and EMS Woodburn Fire and EMS
Allen County Coroner’s Office Indiana Air National Guard Fort Wayne Park and Animal Control
Bartholomew Bartholomew County Emergency 911 Center
Bartholomew County Sheriff Clay Township Fire Department Clifford Fire Department Columbus Fire Department Columbus Police Department Columbus Township Volunteer Fire Elizabethtown Fire Department German Township Fire Department Harrison Township Fire Department Hartsville Fire Department Hope Police Department Hope Volunteer Fire Department Jonesville Fire Department Southwest Volunteer Fire Department
Bartholomew County Animal Control Columbus City Animal Control Columbus City Street Department
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Benton Benton County Sheriff Department
Ambia/Hickory Grove Fire Department Benton County Ambulance Service Benton County Emergency Management Benton County Sheriff Department Boswell Police Department Boswell/Grant Fire Department Earl Park/Richland Fire Department Fowler Police Department Fowler/Center Township Fire Otterbein Police Department Otterbein/Bolivia Township Fire Department Oxford Police Department Oxford/Oak Grove Fire Department
Town of Fowler Street & Water Department
Boone Boone County Communication Center
Advance Fire Department Advance Police Department Boone County EMS Boone County Sheriff’s Department Center Township Fire Department Indiana State Police Department Jamestown Fire Department Jamestown Police Department Kirklin Fire Department* Lebanon Fire Department Lebanon Police Department Lizton Fire Department* Perry Township Fire Department Sheridan Fire Department* Thorntown Fire Department Thorntown Police Department Whitestown Fire Department Whitestown Police Department Zionsville Fire Department Zionsville Police Department *not directly dispatched by BCCC
Brown Brown County Communications Brown County Sheriff’s Department Indiana State Police Department Nashville Town Police Department
Indiana Department of Natural Resources
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Carroll Carroll County E911
Burlington Fire Department Burlington Police Department Camden Fire Department Camden Police Department Carroll County EMS Ambulances Carroll County Sheriff's Office Carroll County SWCD Cutler Fire Department Delphi City Police Department Delphi Fire Department Flora City Police Department Flora Fire Department Liberty Township Fire Department Rock Creek Township Fire Department
Carroll County Highway Carroll County Jail
Cass Cass County Central Dispatch
Cass County District 1 Fire Department Cass County EMS Cass County EMS Cass County Sheriff's Office Clymers Volunteer Fire Department Galveston EMS Galveston Town Marshals Galveston Volunteer Fire Department Galveston Volunteer Fire Department Georgetown Volunteer Fire Department Harrison Township Volunteer Fire
Department Logansport City Police Department Logansport Fire Department New Waverly Volunteer Fire Department Royal Center Town Marshals Royal Center Volunteer Fire Department Twelve Mile Volunteer Fire Department Walton Town Marshals Walton Volunteer Fire Department Young America Volunteer Fire Department
Cass County Animal Control
Clark
Charlestown Police Department Charlestown Police Department
Clark County 911
Borden Fire Department Charlestown Fire Department Clark County Sheriff's Office Clarksville Fire Department Jeffersonville Fire Department McCulloch Fire Department Monroe Township Fire Department New Washington Fire Department Rural Metro EMS Sellersburg Fire Department Utica Fire Department Utica/New Chapel EMS Yellow EMS
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Clinton Clinton County Central Dispatch
Clinton County EMS Clinton County Sheriff's Office Colfax Ambulance Colfax Police Department Forest Fire Department Frankfort Fire Department Frankfort Police Department Johnson Township Fire Department Kirklin Ambulance Service Kirklin Fire Department Kirklin Police Department Madison Township Fire Department Michigan Township Fire Department Michigantown Police Department Mulberry Ambulance Services Mulberry Police Department Northeast Ambulance Perry Township Fire Department Rossville Ambulance Services Rossville Fire Department Rossville Police Department
Daviess Washington Police Department Washington Police Department
Dearborn Dearborn County Communications
Aurora Fire Department & EMS Aurora Police Department Bright Fire Department & EMS Dearborn County Sheriff Dillsboro Fire Department & EMS Dillsboro Police Department Greendale Fire Department & EMS Greendale Police Department Harrison Fire Department & EMS Hidden Valley Rangers Hogan Township Fire Department Lawrenceburg Fire Department & EMS Lawrenceburg Police Department Manchester Fire Department & EMS Miller-York Fire Department Moores Hill Fire Department & EMS Moores Hill Police Department New Trenton Fire Department St. Leon Fire Department & EMS St. Leon Police Department Sunman Fire Department & EMS West Harrison Police Department
Indiana Department of Natural Resources Conservation Officers
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Decatur
Decatur County Sheriff’s Department
Adams Volunteer Fire Department Burney Volunteer Fire Department Clarksburg Volunteer Fire Department Decatur County EMS Decatur County Sheriff’s Department Greensburg Fire Department Letts Volunteer Fire Department Millhousen Volunteer Fire Department Napoleon Volunteer Fire Department New Point Police Department New Point Volunteer Fire Department St. Paul Police Department St. Paul Volunteer Fire Department Westport Police Department Westport Volunteer Fire Department
Greensburg Police Department Decatur County EMS Greensburg Fire Department Greensburg Police Department
DeKalb DeKalb County Central Communications
Ashley Fire Department Auburn City Fire Department Butler City Fire Department Butler Police Department City of Auburn Police Department Concord Township Fire Department Corunna Fire Department DeKalb County EMA DeKalb County EMS DeKalb County Sheriff’s Department Garrett City Fire Department Garrett Police Department Hamilton Fire Department Jackson Township Fire Department LaOtto Fire Department Spencerville Fire Department Waterloo Fire Department Waterloo Marshall’s Office
Auburn City Utilities Department Butler City Court DeKalb County Community Corrections DeKalb County Coroner’s Office DeKalb County Court House and Annex DeKalb County Courts DeKalb County Highway Department DeKalb County Humane Society DeKalb County Probation Department DeKalb County Prosecutor’s Office DeKalb County Welfare Department Garrett City Utilities
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Dubois Dubois County Communications Center
Birdseye Fire Department Birdseye Town Marshal Celestine Fire Department Dubois County Sheriff's Department Dubois EMS Dubois Fire Department Ferdinand EMS Ferdinand Fire Department Ferdinand Police Department Haysville Fire Department Holland Fire Department Holland Town Marshal Huntingburg EMS Huntingburg Fire Department Huntingburg Police Department Ireland Fire Department Jasper first responders and EMS Schnellville Fire Department St. Anthony Fire Department St. Henry Fire Department
Dubois County Coroner Indiana Department of Natural Resources
Conservation Officers
Elkhart
Elkhart City Communications Elkhart Emergency Support Services Elkhart Fire Department Elkhart Police Department
Elkhart County 911
Baugo Township Fire/EMS Benton Township Fire Department Bristol Fire/EMS Bristol Police Department Cleveland Township Police Department Clinton Township Fire Department Concord Township Fire/EMS Elkhart County EMA Elkhart County Sheriff Elkhart Township Fire Department Foraker Township Fire Department Goshen Fire Department Goshen Police Department Harrison Township Fire Department Jackson Township Fire/EMS Jefferson Township Fire/EMS Middlebury EMS Middlebury Fire Department Middlebury Police Department Millersburg Police Department Nappanee EMS Nappanee Fire Department Nappanee Police Department Osolo EMS Osolo Township Police Department Wakarusa Fire/EMS Wakarusa Police Department
Elkhart County Highway
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Franklin Franklin County 911
Blooming Grove Fire Department Brookville Fire Department Brookville Police Department Cedar Grove Fire Department Drewersburg Fire Department Franklin County EMS Franklin County Security Center Franklin County Sherriff Department Indiana Department of Homeland Security
(Fire Marshal) Indiana Department of Natural Resources
Conservation Officers Laurel Fire Department Laurel Police Department Metamora Fire Department Mt. Carmel Police Department New Trenton Fire Department Oldenburg Fire Department Oldenburg Police Department
Army Corps Brookville City Parks Franklin County Coroner Franklin County Highway Franklin County Parks Franklin County Schools Franklin County Small Animal Control Franklin County Transfer Station Franklin County Water Works Indiana Department of Natural Resources Indiana State Highway
Gibson Gibson County Sheriff's Office
Fort Branch Police Department Francisco Town Marshal Gibson County EMS Gibson County Fire Department Gibson County Sheriff's Office Haubstadt Police Department Oakland Police Department Owensville Police Department Patoka Town Marshal Princeton Police Department
Grant Grant County Sheriff's Department
Center Fire Department Converse Fire Department Converse Police Department Fairmount Fire Department Fairmount Police Department Grant County Sheriff Department Green Fire Department Marion General Hospital Marion Police Department Matthews Fire Department Matthews Police Department Mill Fire Department Pleasant Fire Department Swayzee Fire Department Swayzee Police Department Sweetser Police Department Upland Fire Department Van Buren Fire Department Van Buren Police Department
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Greene Greene County Sheriff’s Department
Bloomfield Fire Department Bloomfield Police Department Center Fire Department Eastern Fire Department Greene County Ambulance Service Greene County EMA Greene County Sheriff’s Department Highland Fire Department Jasonville Fire Department Jasonville Police Department Linton Fire Department Linton Police Department Loogootee Fire Department Lyons Fire Department Lyons Police Department Newberry Fire Department Odon Fire Department Owensburg Fire Department Richland Fire Department Richland-Taylor Fire Department Sandborn Fire Department Switz City Fire Department Worthington Fire Department Worthington Police Department Wright Fire Department
Greene County Probation Department* Greene County Prosecutor’s Office* Indiana Department of Natural Resources
Conservation Officers *Indiana Data and Communications System
(IDACS) reports
Linton Police Department Linton Fire Department Linton Police Department
Linton Utilities
Hamilton Hamilton County Public Safety
Arcadia Police Department Atlanta Police Department Carmel Fire Department Carmel Police Department Cicero Fire Department Cicero Police Department Fishers Fire Department Fishers Police Department Hamilton County Sheriff Jackson Township Fire Department Noblesville Fire Department Noblesville Police Department Sheridan Fire Department Sheridan Police Department Wayne Township Fire Department Westfield Fire Department Westfield Police Department White River Fire Department
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Hancock Hancock County Emergency Operations Center
Buck Creek Fire Department Charlottesville Fire Department Cumberland Police Department Fortville Fire Department Fortville Police Department Fountaintown Fire Department Green Township Fire Department Greenfield Fire Department Greenfield Police Department Hancock County Sheriff’s Department McCordsville Fire Department McCordsville Police Department New Palestine Police Department Shirley Fire Department Shirley Police Department Sugar Creek Fire Department Wilkinson Fire Department Wilkinson Police Department
Harrison Harrison County Emergency Management
Emergency Management Fire departments (9) Harrison County EMS Harrison County Sheriff’s Department Indiana State Police Department Town marshals (4)
Harrison County Health Department Harrison County Small Animal Control Indiana Department of Natural Resources
Hendricks Hendricks County Communications Center
Amo Police Department Avon Police Department Avon/Washington Township Fire Brownsburg Fire Territory Brownsburg Police Department Clayton Police Department Coatesville Police Department Danville Police Department Danville/Center/Marion Township Fire Hendricks County Sheriff’s Department Liberty Township Volunteer Fire Department Lizton Police Department Mill Creek Volunteer Fire Department North Salem Police Department North Salem/Eel River Volunteer Fire Pittsboro Police Department Pittsboro/Middle Township Fire Territory Plainfield Fire Territory Plainfield Police Department Stilesville Police Department Union Township Volunteer Fire Department
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Howard Howard County (Kokomo) Communications
Burlington Fire/EMS Converse Fire/EMS Galveston Fire/EMS Greentown Fire/EMS Greentown Police Department Harrison Township Fire/EMS Howard County Sheriff Department Kokomo Fire Department Kokomo Police Department Russiaville Fire/EMS Russiaville Police Department Taylor Township Fire/EMS Young America Fire/EMS
Greentown Police Department * Howard County Sheriff Department* Kokomo Fire Department * Kokomo Police Department * Russiaville Police Department * *Also handles all non-emergency calls after normal business hours and during holidays and weekends.
Jackson Jackson County Sheriff Department
Brownstown Fire Department Brownstown Police Department Carr Township Fire Department Crothersville Police Department Driftwood Fire Department Grassy Fork Fire Department Hamilton Fire Department Jackson County EMS Jackson County Sheriff's Department Jackson/Washington Fire Department Medora Police Department Owen Fire Department Pershing Fire Department Redding Fire Department Vernon Township Fire Department
Seymour City Police Department Seymour City Police Department
Jay Jay County Sheriff’s Office
Bryant Fire Department Dunkirk Fire Department Dunkirk Police Department Jay County EMS Jay County Sheriff’s Office Pennville Fire Department Pennville Police Department Portland Fire Department Portland Police Department Redkey Fire Department Redkey Police Department Salamonia Fire Department
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Jefferson Jefferson County 911
Canaan Fire Department Deputy Fire Department Dupont–Lancaster Township Fire Department Hanover Police Department Hanover Township Fire Department Jefferson County Sheriff’s Department Kent Township Fire Department Madison Township Fire Department Milton Township Fire Department Rykers Ridge Fire Department
Jefferson County Animal Control Jefferson County Coroner
Madison Police Department (Communications & 911)
Madison Fire Companies (6) Madison Police Department
Johnson Edinburgh Police Department Edinburgh Fire Department/EMS
Edinburgh Police Department Edinburgh Utility Office*
*After hours only
Franklin City Franklin City Fire Department Franklin City Police Department
Knox Knox County Central Dispatch
Bicknell Fire Department Bicknell Police Department Decker Township Fire Department Edwardsport Fire Department Freelandville Fire Department Harrison Township Fire Department Indiana State Police Department Johnson Township Fire Department Knox County EMA Knox County EMS Knox County Sheriff's Department Oaktown Fire Department Palmyra Town Fire Department Sandborn Fire Department Steen Town Fire Department Vigo Township Fire Department Vincennes Fire Department Vincennes Police Department Vincennes Township Fire Department Vincennes University Police Department Washington Town Fire Department
Knox County Probation
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Kosciusko Kosciusko 911 Communications
Akron Fire Department Atwood Fire Department Burket Fire Department Claypool Fire Department Claypool Police Department Etna Green Fire Department Indiana State Police Department Kosciusko County Sheriff's Department Leesburg Fire Department Life Med EMS Mentone EMS Mentone Fire Department Mentone Police Department Milford Fire Department Milford Police Department Multi-township EMS Nappanee EMS Nappanee Fire Department Nappanee Police Department North Webster EMS North Webster Fire Department North Webster Police Department Pierceton Fire Department Pierceton Police Department Sidney Fire Department Silver Lake Fire Department Silver Lake Police Department Squad 70 Arson Team Syracuse EMS Syracuse Fire Department Syracuse Police Department Warsaw Fire Department Warsaw Police Department Winona Lake Fire Department Winona Lake Police Department
Indiana Department of Natural Resources Kosciusko County Animal Control
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
LaPorte LaPorte County E911
Cass Clinton Volunteer Fire Department Center Township Volunteer Fire Department Coolspring Township Volunteer Fire Department Hana Township Volunteer Fire Department Kankakee Township Volunteer Fire Department Kingsbury Marshals Kingsbury Township Volunteer Fire Department Kingsford Heights Marshals Kingsford Union Township Volunteer Fire
Department La Porte City Fire Department La Porte City Police Department Lacrosse Township Volunteer Fire Department LaPorte County EMA LaPorte County EMS LaPorte County Hazmat LaPorte County Sheriff’s Department Lincoln Township Volunteer Fire Department Long Beach Township Volunteer Fire Department Michiana Shores Township Volunteer Fire
Department Michigan City Fire Department Michigan City Police Department Noble Township Volunteer Fire Department Pleasant Township Volunteer Fire Department Scipio Township Volunteer Fire Department Springfield Township Volunteer Fire Department Trail Creek Marshals Westville Marshals Westville Township Volunteer Fire Department
LaPorte County Coroner
LaGrange LaGrange County Communications
Howe Fire Department LaGrange County Rural Electric Membership
Cooperative LaGrange County Sheriff's Department LaGrange Fire Department LaGrange Police Department Mongo Fire Department Shipshewana Fire Department Shipshewana Police Department Stroh Fire Department Topeka Fire Department Topeka Police Department Wolcottville Fire Department Wolcottville Police Department
Indiana Department of Natural Resources LaGrange County Animal Control
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Lake
Cedar Lake Police Department Cedar Lake EMS Cedar Lake Fire Department Cedar Lake Police Department
Dyer Police Department Dyer Police Department Highland Police Department Highland Police Department
St. John Police Department Lake Hills Fire Department St. John Fire Department St. John Police Department
St. John Animal Control St. John Department of Public Works
Marion Marion County Sheriff's 911 Communications Beech Grove Police Department Indianapolis Metropolitan Police Department Marion County Sheriff’s Department
Marshall Marshall County Sheriff's Department
Argos EMS Argos Fire Department Argos Police Department Bourbon EMS Bourbon Fire Department Bourbon Police Department Bremen EMS Bremen Fire Department Bremen Police Department Culver EMS Culver Fire Department Culver Police Department La Paz Fire Department Lakeville-La Paz EMS Marshall County EMA Marshall County Sheriff’s Department Plymouth Fire/EMS Plymouth Police Department Polk Township Fire Department Tippecanoe Fire Department
Indiana Department of Natural Resources
Miami Miami County Regional Dispatch Center
Akron Fire Department Amboy Fire Department Converse Fire Department Denver Fire Department Miami County Emergency Management
Agency (EMA) Galveston Fire Department Grissom Fire Department Macy Fire Department Mexico Fire Department Miami County EMS Miami County Sheriff’s Department New Waverly Fire Department Peru City Fire Department Peru Police Department Pipe Creek Fire Department Roann Fire Department
Indiana Department of Natural Resources Miami County Animal Control Miami County Probation Department Miami County Prosecutor’s Office Peru City Animal Control
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Monroe Monroe County Central Emergency Dispatch
Center
Bean Blossom Fire Department Benton Township Fire Department Bloomington City Fire Department Bloomington Police Department Bloomington Township Fire Department Ellettsville Fire Department Ellettsville Police Department Indian Creek Fire Department IU Health Bloomington Hospital Ambulance Monroe County Sheriff’s Department Perry Clear Creek Fire Department Stinesville Town Marshal Van Buren Fire Department
Newton Newton County Sheriff's Department
Brook Fire Department Brook Police Department Goodland Police Department Goodland/Grant Fire Department Kentland Police Department Kentland/Jefferson Fire Department Lake Township Fire Department Lincoln Fire Department Morocco Police Department Morocco/Beaver Fire Department Newton County EMA Newton County EMS Newton County Sheriff's Department
Noble Noble County Communications
Albion Fire Department Albion Police Department Avilla Fire Department Cromwell Police Department LaOtto Fire Department Ligonier Police Department Noble County EMS Noble County Sheriff’s Department Noble Township Fire Department Orange Township Fire Department Rome City Police Department Sparta Township Fire Department
Noble County Probation
Ohio Ohio County Communications
Bear Branch Volunteer Fire Department East Enterprise Fire Department Ohio County EMS Ohio County Sheriff’s Department Rising Sun Police Department Rising Sun Volunteer Fire Department
Ohio County Highway Rising Star Casino Gaming Commission Rising Sun Street Department Rising Sun Utilities
Parke Parke County Emergency Management -no information provided-
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Porter Porter County Central Communications
ArcelorMittal Fire Department Beverly Shores Fire Department Beverly Shores Police Department Boone Grove Fire Department Burns Harbor Fire Department Burns Harbor Police Department Chesterton Fire Department Hebron Fire Department Hebron Police Department Indiana Dunes National Lakeshore Fire
Department Kouts Fire Department Kouts Police Department Lakes of the Four Seasons Fire Department Liberty Township Fire Department Morgan Township Fire Department Ogden Dunes Fire Department Ogden Dunes Police Department Pine Township Fire Department Portage Fire Department Portage Police Department Porter County Emergency Management Porter County Fire Investigation Team Porter County HAZMAT Team Porter County Sheriff’s Department Porter County Tech Rescue Team Porter Regional Hospital EMS South Haven Fire Department Town of Porter Fire Department Union Township Fire Department Valparaiso Fire Department Valparaiso Police Department Washington Township Fire Department Westville Fire Department
Indiana Department of Natural Resources Porter County Animal Control Portage Animal Control
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Putnam Putnam County 911
Bainbridge Fire Department Bainbridge Town Marshal Clinton Town Fire Department Cloverdale Fire Department Cloverdale Town Marshal DePauw University Safety and Security Fillmore Fire Department Fillmore Town Marshal Floyd Town Fire Department Greencastle Fire Department Greencastle Police Department Indiana State Farm Fire Jefferson Town Fire Department Madison Town Fire Department Operation Life Ambulance PMN Ambulance Putnam County Emergency Management Putnam County Sheriff’s Department Roachdale Fire Department Roachdale Town Marshal Russell Town Fire Department Russellville Town Marshal Washington Town Fire Department
Indiana Department of Natural Resources Conservation Officers
Putnam County Circuit Court Putnam County Community Corrections Putnam County Coroner Putnam County Court Putnam County Highway Putnam County Probation Putnam County Prosecutor
Ripley Ripley County 911 Communications Center
Indiana Department of Natural Resources Delaware Fire Department Ripley County Emergency Management Emergency medical services (3) Friendship Fire Department Holton Fire Department Holton Police Department Milan Fire Department Milan Police Department Morris Fire Department Napoleon Fire Department New Marion Fire Department Osgood Fire Department Osgood Police Department Paramedic service Ripley County Sheriff's Department Sunman Fire Department Sunman Police Department Versailles Fire Department Versailles Police Department
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Shelby Shelby County Criminal Justice Center
Fairland Fire Department Fountaintown Fire Department Manilla Fire Department Marietta Fire Department Moral Township Fire Department Morristown Marshal/Fire Department Shelby County Sheriff Shelbyville Fire Department Shelbyville Police Department St. Paul Marshal/Fire Department Waldron Fire Department
Steuben Steuben County Communications
Angola Fire Department Angola Police Department Ashley Fire Department Ashley Police Department Clear Lake Police Department Fremont Fire Department Fremont Police Department Hamilton Fire Department Hamilton Police Department Helmer Fire Department Hudson Fire Department Hudson Police Department Indiana State Police Department Metz Fire Department Orland Fire Department Orland Police Department Pleasant Lake Fire Department Salem Fire Department Steuben County Emergency Management Steuben County EMS Steuben County Rural Electric Membership
Corporation Steuben County Sheriff's Department
Indiana Department of Natural Resources Steuben County Community Corrections Steuben County Coroner's Office Steuben County Courts Steuben County Highway Department Steuben County Humane Shelter Steuben County Prosecutor’s Office
Tipton Tipton County Communications
Tipton County Emergency Medical Services (SEALS)
Kokomo Police Department Sharpsville Police Department Tipton County Sheriff's Department Tipton Police Department Volunteer fire departments (6 stations) Windfall Police Department
Tipton City Electric Tipton City Street Department Tipton City Utilities Tipton City Waste Water Tipton City Water Tipton County Highway
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Table E2: Agencies served (Q3) (continued)
County PSAP Core agencies Non-core agencies
Union Union County 911
College Corner Fire Department Liberty Fire Department Liberty Police Department MEDICS Union County EMA Union County Sheriff's Department
Brookville Lake Resort Heritage Hills Campground Indian Hills Campground Indiana Department of Natural Resources Union County Animal Control Union County Area Planning Union County Commissioners Union County Community Corrections Union County Courts Union County Highway Department Union County Probation Union County School Corporation Union County Street Department White Water State Park
Vigo Vigo County Central Dispatch
Care Ambulance Service Honey Creek Fire Department Linton Township Fire Department Nevins Township Fire Department New Goshen Fire Department Otter Creek Fire Department Pierson Fire Department Prarieton Fire Department Riley Fire Department Sandford Fire Department Seelyville Fire Department Seelyville Town Marshal Sugar Creek Fire Department Terre Haute Fire Department Terre Haute Police Department Transcare Ambulance Service Vigo County Emergency Management Vigo County Sheriff’s Office West Terre Haute Police Department
Wabash
North Manchester Police Department Life Med Ambulance Service North Manchester Fire Department North Manchester Police Department
Wabash County 911 Central Dispatch Center
Chester Township Volunteer Fire Department Converse Fire Department/EMS LaFontaine Town Marshal LaFontaine–Liberty Township Vol. Fire
Department Lagro Volunteer Fire Department Lincolnville Volunteer Fire Department Noble Township Volunteer Fire Department Pleasant Township Volunteer Fire Department Roann Volunteer Fire Department Urbana Volunteer Fire Department Wabash City Fire Department Wabash City Police Department Wabash County Sheriff’s Department Wabash Fire Department/EMS Wabash County EMA/Homeland Security
Wabash County Animal Shelter
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
Wayne Wayne County Emergency Communications
Abington Fire Department Boston Fire Department Cambridge City Fire Department Cambridge City Police Department Centerville Fire Department Centerville Police Department Culberson Ambulance Dublin Ambulance Services Dublin Fire Department Dublin Police Department Earlham College Security Economy Fire Department Fountain City Fire Department Fountain City Police Department Greens Fork Fire Department Greens Fork Police Department Hagerstown Fire Department Hagerstown Police Department Hollandsburg Fire Department Indiana State Police Department Indiana University East Police Department Losantville Fire Department Milton Fire Department Milton Police Department Richmond Fire Department/EMS Richmond Police Department Rural-Metro Ambulance Wayne County Emergency Management Wayne County Sheriff's Department Webster Fire Department Williamsburg Fire Department
Indiana Department of Natural Resources Wayne County Coroner’s Office Wayne County Health Department
Wells Bluffton Dispatch (Bluffton Police Department)
Bluffton Fire Department Bluffton Police Department Chester Fire Department Liberty Township Fire Department Markle Fire Department Nottingham Township Fire Department Ossian Fire Department Ossian Police Department Poneto Fire Department Southwest Fire Department Uniondale Fire Department Wells County EMS Wells County Sheriff’s Department Zanesville Police Department
Bluffton Utilities Bluffton/Wells County Animal Shelter
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Table E2: Agencies served (Q3) (continued) County PSAP Core agencies Non-core agencies
White White County Communications/E911
Brookston Fire Department Brookston Police Department Brookston/Chalmers first responders Buffalo Fire Department/first responders Burnettsville Fire Department/first
responders Burnettsville Police Department Chalmers Fire Department Chalmers Police Department Idaville Fire Department/first responders Indiana State Police Department Monon Fire Department/first responders Monon Police Department Monticello Fire Department/Ambulance
Services Monticello Police Department Reynolds Fire Department/first responders Reynolds Police Department White County EMA White County Sheriff’s Department Wolcott Ambulance Services Wolcott Fire Department Wolcott Police Department
Indiana Department of Natural Resources Conservation Officers
White County Animal Control White County Circuit Court White County Community Corrections White County Coroner White County Environmental Office White County Jail White County Probation White County Prosecutor White County Superior Court
Whitley
Columbia City Communications Columbia City Fire Department Columbia City Police Department Whitley County Sheriff (backup)
Columbia City Electric Department Columbia City Park Department Columbia City Street Department Columbia City Water Department
Whitley County Sheriff Department
Churubusco Fire Department Churubusco Police Department Cleveland Township Fire Department Columbia City Fire Department Columbia Township Fire Department Jefferson Township Fire Department Richland Township Fire Department South Whitley Police Department Thorncreek Township Fire Department Union Township Fire Department Washington Township Fire Department Whitley County EMS Whitley County Sheriff’s Department
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Table E3: Total CAD events by year (Q3)
County PSAP CAD Events
2012 (Jan 1 – Jun 30) 2011 2010 2009
Adams Adams County Sheriff Department 11,108 23,177 20,771 23,236
Allen Consolidated Communications Partnership of Fort Wayne/Allen County
145,019 298,679 270,972 --
Bartholomew Bartholomew County Emergency 911 Center 59,987 99,102 98,793 95,754 Benton Benton County Sheriff Department -- -- -- -- Boone Boone County Communication Center 35,835 70,383 66,924 67,767 Brown Brown County Communications -- -- -- -- Carroll Carroll County E911 6,434 10,334 10,978 11,296 Cass Cass County Central Dispatch 20,622 41,471 40,525 35,555
Clark Charlestown Police Department 5,059 9,813 10,797 12,241 Clark County 911 18,129 37,692 41,087 39,177
Clinton Clinton County Central Dispatch 14,185 29,288 -- -- Daviess Washington Police Department -- -- -- -- Dearborn Dearborn County Communications 14,032 27,905 28,044 26,751
Decatur Decatur County Sheriff’s Department 5,034 9,278 8,180 7,457 Greensburg Police Department 8,990 17,195 15,406 14,599
DeKalb DeKalb County Central Communications -- -- -- -- Dubois Dubois County Communications Center -- -- -- --
Elkhart Elkhart City Communications 51,479 105,855 100,052 93,450 Elkhart County 911 81,746 177,423 164,621 150,191
Franklin Franklin County 911 8,557 14,719 13,041 13,663 Gibson Gibson County Sheriff's Office 17,909 31,404 28,563 27,543 Grant Grant County Sheriff's Department -- -- -- --
Greene Greene County Sheriff’s Department -- -- -- -- Linton Police Department -- -- -- --
Hamilton Hamilton County Public Safety 93,842 179,178 180,333 184,129 Hancock Hancock County Emergency Operations Center 36,622 77,944 81,245 85,177 Harrison Harrison County Emergency Management -- -- -- -- Hendricks Hendricks County Communications Center 79,910 167,950 134,974 -- Howard Howard County (Kokomo) Communications 20,451 108,385 107,378 105,088
Jackson Jackson County Sheriff Department 8,583 16,242 15,626 14,615 Seymour City Police Department 7,195 14,533 14,656 13,876
Jay Jay County Sheriff’s Office 4,218 8,089 7,878 7,677
Jefferson Jefferson County 911* 11,308 21,854 16,215 17,557 Madison Police Department (Communications & 911)* 6,721 9,357 -- --
Johnson Edinburgh Police Department 3,570 7,358 7,717 7,473 Franklin City 11,881 23,678 23,766 24,641
Knox Knox County Central Dispatch -- -- -- -- Kosciusko Kosciusko 911 Communications 39,025 78,631 78,982 75,974 LaPorte LaPorte County E911 71,958 132,316 132,140 135,621 LaGrange LaGrange County Communications 12,536 23,883 26,493 24,459
Lake
Cedar Lake Police Department 2,998 6,789 6,865 6,639 Dyer Police Department 4,812 10,664 10,846 9,199 Highland Police Department 5,460 11,624 11,861 12,409 St. John Police Department 4,154 8,190 8,114 8,337
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Table E3: Total CAD events by year (Q3) (continued)
County PSAP CAD Events
2012 (Jan 1 – Jun 30)
2011 2010 2009
Marion Marion County Sheriff's 911 Communications 414,151 802,266 767,540 766,473 Marshall Marshall County Sheriff's Department 19,416 34,742 34,038 34,033 Miami Miami County Regional Dispatch Center 19,599 39,162 41,050 37,297 Monroe Monroe County Central Emergency Dispatch Center 55,428 105,261 108,848 108,710 Newton Newton County Sheriff's Department 7,079 14,698 -- -- Noble Noble County Communications -- -- -- -- Ohio Ohio County Communications 2,873 3,742 4,109 4,191 Parke Parke County Emergency Management -- -- -- -- Porter Porter County Central Communications 81,662 154,794 141,714 139,837 Putnam Putnam County 911 15,925 29,384 27,047 29,149 Ripley Ripley County 911 Communications Center 6,896 11,925 13,097 11,647 Shelby Shelby County Criminal Justice Center 20,923 42,017 42,760 42,947 Steuben Steuben County Communications 6,601 11,636 12,152 11,771 Tipton Tipton County Communications 6,136 15,655 15,993 14,398 Union Union County 911 -- -- -- -- Vigo Vigo County Central Dispatch 51,809 -- -- --
Wabash North Manchester Police Department 8,797 18,740 20,471 21,079 Wabash County 911 Central Dispatch Center 12,151 23,372 -- --
Wayne Wayne County Emergency Communications 42,897 71,248 72,737 69,074 Wells Bluffton Dispatch (Bluffton Police Department) 8,337 15,023 15,203 -- White White County Communications/E911 18,672 36,806 17,038** --
Whitley Columbia City Communications 8,689 9,363 12,193 17,386 Whitley County Sheriff Department 10,565 21,106 20,231 20,171
*CAD totals for Jefferson County PSAPs do not include CAD events for fire departments as they are not tracked in CAD in a reportable manner. **Total is for partial year, July through December
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Appendix F County and Municipal Data
Question 4
Dispatch Calls
Table F1: Dispatch calls by type - 2012 (Jan. 1 - Jun. 30) (Q4; n=67)
County PSAP Call type
Comments Total 911 Administrative Wireline Wireless Abandoned
Adams Adams County Sheriff Department -- 5,486 * 1,671 3,430 -- *We have no method to count the total administrative calls received.
Allen Consolidated Communications Partnership of Fort Wayne/Allen County 330,060 101,064 228,996 26,959 63,866 6,273
Bartholomew Bartholomew County Emergency 911 Center* 75,134 17,391 57,743 60,864 15,116 --
*Since the implementation of the OSSI CAD Sungard systems in July of 2009, the number of administrative calls has decreased as officers, firefighters and EMS personnel now have reports generated to their patrol cars and fire stations. This saves time and allows the dispatchers to answer the incoming 911 calls which have shown a steady increase over the years.
Benton Benton County Sheriff Department 24,198* * 9,330* 14,736** * 132* *Our phone system does not separate 911 or wireless calls, only total calls, incoming, wireline, and abandoned. Total calls include both outgoing and transfers. **System failure resulted in lost data for 2012. The problem has been fixed, but the first six months of 2012 is based on averages from previous years.
Boone Boone County Communication Center 73,422* 11,649 47,655 52,335 9,268 239 *Total calls represents only incoming calls. System call totals didn't exactly comport with the survey categories. Total calls may not include "service" calls such as transfers to other agencies and complaint calls.
Brown Brown County Communications 3,584* 3,584 -- 923 2,017 232 *All calls are recorded manually and there is no way to separate calls beyond total calls. Carroll Carroll County E911* -- -- 18,051 -- -- -- *Our AT&T database crashed and all call stats were lost. Call stats from April of 2012 acquired from INdigital.
Cass Cass County Central Dispatch -- 7,059 * 1,550 5,509 -- *This agency does not track calls coming in on the administrative lines – we take roll over calls from several phone numbers and our administrative phone system is used by all county departments and offices. The estimate is between 14,000 and 18,000 administrative calls per month. The totals listed are for 911 calls only.
Clark Charlestown Police Department -- -- -- -- -- --
Clark County 911 63,354 52,816 10,538* 10,842 41,974 4,631 *We do not have stats for "administrative calls." We have used this space to show call counts for seven digit emergency line calls. In March 2012 we began dispatching and taking seven digit line emergency calls for Clark County Sheriff's Office.
Clinton Clinton County Central Dispatch 34,245 7,529 26,716 28,596 4,837 812 Daviess Washington Police Department 1,024 876 -- 42 21 85 Dearborn Dearborn County Communications 78,162 9,480 68,682 4,296 5,184 * *Unknown number of abandoned calls
Decatur
Decatur County Sheriff’s Department -- 791* 2,585 499 3,178 -- *The numbers for 911 reflect actual 911 calls that resulted in call for service or where some action was taken. The numbers for Administrative reflect actual administrative calls that resulted in calls for service or where some action was taken.
Greensburg Police Department 19,302 1,675 -- 488 1,187* -- *All wireless calls go to Decatur County and then they transfer calls in the city to our PSAP. We only get wireline and wireless emergency calls on 911, all other lines go through our regular phone system. Our total calls for 911 each year are exact, but total calls represented everything that came through dispatch including outgoing and transfers.
DeKalb DeKalb County Central Communications* -- -- -- -- -- --
*Dispatch call data is not available. Our PSAP consolidated on June 19, 2012. Prior to that there were three Dispatch Centers in DeKalb County and each had its own records. One agency did not record or track any call counts so I would not know how to formulate the requested numbers.
Dubois Dubois County Communications Center * -- -- -- -- -- *We normally dispatch around 32,000 calls per year. We do not make a log of each and every cell call reporting the same incident. We received a lot more cell calls than calls from landlines.
Elkhart Elkhart City Communications 51,479 8,428 17,694 3,568 4,856 182* *There are times that the caller disconnects. For example, when the accused left, the phone went dead, child playing on the phone, etc. We try to
establish contact or send officer to check welfare. Elkhart County 911 84,493 -- -- -- --
Franklin Franklin County 911 7,302* 1,836 -- -- -- 500 *Total calls include non-emergency line calls, officer initiated radio contacts, as well as walk-ins. The 911 call totals were pulled from the CAD entries for emergency calls only.
Gibson Gibson County Sheriff's Office -- 7,794 * 1,681 6,113 -- *We do not have a way to track the number of administrative phone calls. Grant Grant County Sheriff's Department 82,440 14,569 67,871 42,441 11,409 1,441
Greene Greene County Sheriff’s Department -- 6,228 * 1,125 4,409 694 *Administrative calls are not counted by the 911 system so total calls cannot be figured. Linton Police Department -- -- -- -- -- --
Hamilton Hamilton County Public Safety 70,386 24,137 46,249 52,946 17,440 --
Hancock Hancock County Emergency Operations Center
65,097* 13,154 36,493 39,576 10,054 1,994 *Total calls include all incoming and outgoing calls to dispatch.
Harrison Harrison County Emergency Management
42,996 10,064 32,932 2,210 4,554 1,074
Table F1: Dispatch calls by type - 2012 (Jan. 1 - Jun. 30) (Q4; n=67) (continued)
County PSAP Call type
Comments Total 911 Administrative Wireline Wireless Abandoned
Hendricks Hendricks County Communications Center 83,076 -- -- 62,903 17,059 3,114
Howard Howard County (Kokomo) Communications 162,586* 44,575* 118,011* 23,017* 21,558* 2,612* *Data is year-to-date totals through September 26, 2012.
Jackson Jackson County Sheriff Department 8,583* 7,232 -- -- -- -- *Total calls include transfer calls. Seymour City Police Department 49,972 1,989 47,983 * * * *We are unable to break our calls down by administrative, wireline and wireless calls, or abandoned calls.
Jay Jay County Sheriff’s Office -- 2,407 * 301 2,106 * *Administrative calls and abandoned calls are not tracked. All totals since September 2010 are taken from INdigital Telecom’s PSAP Toolkit.
Jefferson Jefferson County 911* -- -- -- -- -- -- *No historical data on file. We average around 900 wireless 911 calls per month, all answered by Jefferson County. Some of these are city calls and get
transferred to them. Madison Police Department (Communications & 911)* -- -- -- -- -- -- *No historical data on file.
Johnson Edinburgh Police Department -- -- -- -- -- -- Franklin City* -- -- -- -- -- -- *Could not retrieve call data.
Knox Knox County Central Dispatch 36,946 -- -- -- -- -- Kosciusko Kosciusko 911 Communications -- 14,185 * 4,514 9,671 -- *We do not currently have a means of keeping track of how many administrative calls we take, but will have this feature in the near future. La Porte La Porte County E-911 93,209 30,175 33,052 7,921 22,254 3,262 Total calls include intercom calls and extension calls transferred from the Sheriff's Post Command. LaGrange LaGrange County Communications 13,466 -- -- -- -- --
Lake
Cedar Lake Police Department 2,960 2,139 821 551 1,434 2 Dyer Police Department 4,094 -- -- 952 3,142 -- Highland Police Department 9,111 8,502 609 1,403 6,649 24
St. John Police Department 3,668* 2,803 865 1,031 1,844 3 *Numbers are provided by the 911 coordinator for Lake County and reflect calls that are routed to the Patriot system. It does not reflect calls that come directly to the Town of St. John through direct line access through the town telephone system or officer initiated events.
Marion Marion County Sheriff's 911 Communications
1,034,732* 495,881 183,284 -- 336,857 18,710 *Total calls include non-emergency transfers that the center gets. Wireless calls are double-counted as they are listed separately under “wireless” and included in the 911 call total.
Marshall Marshall County Sheriff's Department 20,830* 6,910 6,143 3,601 3,309 -- *Total calls include self-initiated contacts, which could be by radio, from traffic stops, etc. CAD events and calls are synonymous and therefore totals calls also include incoming calls for service. Calls listed as 911 or Administrative are calls that they "did something with".
Miami Miami County RDC 46,486 6,249 36,155 37,397 4,519 623
Monroe Monroe County Central Emergency Dispatch Center
117,310 30,893 86,417 65,697 20,894 3,696
Newton Newton County Sheriff's Department 7,079* 2,436 3 576 1,860 205 *Total represents calls received on 911 lines only. Totals for 911 calls do not include transfers or other administrative calls. Noble Noble County Communications -- -- -- -- -- -- Ohio Ohio County Communications 17,246* 1,137 16,109 392 745 66 *Total calls are high in relation to the county population because the dispatch center handles all after-hour calls for the county.
Parke Parke County Emergency Management -- 50%* 50%* -- -- -- *Calls to our Sheriff’s department that come through the 911 center are checked routinely and are generally fifty percent administrative and fifty percent 911 calls.
Porter Porter County Central Communications 121,566 30,073 91,493 95,443 25,052 2,442 Putnam Putnam County 911* 60,176 18,134 42,042 3,964 14,170 74 *IDACS transactions were not included.
Ripley Ripley County 911 Communications Center 6,896 3,561 -- -- -- --
Shelby Shelby County Criminal Justice Center 66,717 10,010 56,707 -- -- 2,175
Steuben Steuben County Communications 26,438* 13,983 12,455 1,541 12,442 423 *When there are multiple calls for one incident, they are not included. Other agencies, such as REMC, Emergency Management, Humane Shelter, etc. are not added.
Tipton Tipton County Communications 6,136 * * * * * *Do not have tracking software for types of calls. Union Union County 911 6000+ 3,600 -- 2,000 1,600 -- Vigo Vigo County Central Dispatch 165,048 37,453 90,145 12,744 24,706 --
Table F1: Dispatch calls by type - 2012 (Jan. 1 - Jun. 30) (Q4; n=67) (continued)
County PSAP Call type
Comments Total 911 Administrative Wireline Wireless Abandoned
Wabash North Manchester Police Department* 8,091 345 -- -- -- --
*In 2011, the Wabash County Central Dispatch took over the operation of the 911 call centers. North Manchester still receives 911 calls that are wireline and some that are wireless, but we do not have those numbers separated. We also do not track abandoned calls. Our Dispatch Center handles any phone call, walk-in report, fax request for dispatch, 911 call or radio call that is initiated by the officer.
Wabash County 9-1-1 Central Dispatch Center 9,491 4,255 5,236* 1,044 2,639 572 *Administrative calls for 2012 are estimated. The current administrative call system does not designate incoming or outgoing calls.
Wayne Wayne County Emergency Communications
92,071 21,446 69,986 4,638 12,822 2,397
Wells Bluffton Dispatch (Bluffton PD) 23,305 3,885* 19,151 989* 2,896* 269 *Only 911 calls can be broken down by wireline and wireless. White White County Communications/E911* 43,920 5,402 38,518 1,389 4,013 -- *The numbers provided are somewhat below the actual number of calls, but are the best available data at this time.
Whitley
Columbia City Communications 19,216 749 -- -- -- --
Whitley County Sheriff Department 10,565* 2,147* 8,418* ** 3703** 94 *Totals are for calls that generated a CAD entry for ‘Calls for Service’ and do not indicate total call volume received in the dispatch center. **Call data does not differentiate between wireline and wireless calls. Data for total wireless calls received in the dispatch center provided by INdigital Telecom.
Table F2: Dispatch calls by type - 2011 (Q4; n=67)
County PSAP Call type
Comments Total 911 Administrative Wireline Wireless Abandoned
Adams Adams County Sheriff Department -- -- -- -- 9,193* -- *Data for 2011 was provided by INdigital.
Allen Consolidated Communications Partnership of Fort Wayne/Allen County
683,544 202,140 481,404 58,505 132,118 11,517
Bartholomew Bartholomew County Emergency 911 Center 160,333 38,404 121,929* ** ** --
*Since the implementation of the OSSI CAD Sungard systems in July of 2009, the number of administrative calls has decreased due to the officers, firefighters and EMS personnel have reports generated to their patrol cars and fire stations. This saves time and allows the dispatchers to answer the incoming 911 calls which have shown a steady increase over the years. **Prior to upgrading our AT&T system in 2011 we were unable to determine the breakdown of wireline and wireless data.
Benton Benton County Sheriff Department 45,275* ** 17,608 27,462 ** 205 *System failure resulted in lost data for the last three months of 2011. Totals were figured based on the average of previous years. Total calls include both outgoing and transfers. **Our phone system does not separate 911 or wireless calls, only total calls, incoming, wireline, and abandoned.
Boone Boone County Communication Center 155,655* 23,788 100,658 109,199 18,425 482 *Total calls represents only incoming calls. System call totals didn't exactly comport with the survey categories. Total calls may not include "service" calls such as transfers to other agencies and complaint calls.
Brown Brown County Communications 7,084* 7,084 -- 2,084 3,739 552 *All calls are recorded manually and there is no way to separate calls beyond total calls. Carroll Carroll County E911* -- -- -- -- -- -- *Our AT&T database crashed and all call stats were lost.
Cass Cass County Central Dispatch -- 14,547 * 3,915 10,632 -- *This agency does not track calls coming in on the administrative lines – we take roll over calls from several phone numbers and our administrative phone system is used by all county departments and offices. The estimate is between 14,000 and 18,000 administrative calls per month. The totals listed are for 911 calls only.
Clark Charlestown Police Department -- -- -- -- -- -- Clark County 911 108,650 92,863 15,787* 20,760 72,103 8,212 *We do not have stats for "administrative calls." We have used this space to show call counts for seven digit emergency line calls.
Clinton Clinton County Central Dispatch 76,052 15,767 59,584 64,688 9,859 1,505 Daviess Washington Police Department 2,750 2,351 -- 114 57 228 Dearborn Dearborn County Communications 167,051 19,019 148,032 9,132 9,876 * *Unknown number of abandoned calls.
Table F2: Dispatch calls by type - 2011 (Q4; n=67) (continued)
County PSAP Call type
Comments Total 911 Administrative Wireline Wireless Abandoned
Decatur
Decatur County Sheriff’s Department -- 1,685* 4,881 -- 9,132 -- *The numbers for 911 reflect actual 911 calls that resulted in call for service or where some action was taken. The numbers for Administrative reflect actual administrative calls that resulted in calls for service or where some action was taken.
Greensburg Police Department 39,499* 2,703 -- ** ** -- *Our total calls for 911 each year are exact, but total calls represented everything that came through dispatch including outgoing and transfers. **We do not have any way to distinguish between wireline and wireless calls before 2012. All wireless calls go to Decatur County and then they transfer calls in the city to our PSAP. We only get wireline and wireless emergency calls on 911, all other lines go through our regular phone system.
DeKalb DeKalb County Central Communications*
-- -- -- -- -- -- *Dispatch call data is not available. Our PSAP consolidated on June 19, 2012. Prior to that there were three Dispatch Centers in DeKalb County and each had its own records. One agency did not record or track any call counts so I would not know how to formulate the requested numbers.
Dubois Dubois County Communications Center * -- -- -- -- -- *We normally dispatch around 32,000 calls per year. We do not make a log of each and every cell call reporting the same incident. We received a lot more cell calls than calls from landlines.
Elkhart Elkhart City Communications -- -- -- -- -- -- Elkhart County 911 165,207 -- -- -- -- --
Franklin Franklin County 911 13,095* 3,041** -- -- -- 998 *Total calls include non-emergency line calls, officer initiated radio contacts, as well as walk-ins. **The 911 call totals were pulled from the CAD entries for emergency calls only.
Gibson Gibson County Sheriff's Office -- 15,362 * 3,534 11,828 -- *We do not have a way to track the number of administrative phone calls. Grant Grant County Sheriff's Department 160,871 23,669 137,202 85,796 21,335 3,111
Greene Greene County Sheriff’s Department -- 13,032 * 2,445 8,812 1,775 *Administrative calls are not counted by the 911 system so total calls cannot be figured. Linton Police Department -- -- -- -- -- --
Hamilton Hamilton County Public Safety 143,467 47,409 96,058 62,110 33,948 --
Hancock Hancock County Emergency Operations Center 134,959* 26,074 78,126 85,009 19,191 3,935 *Total calls include all incoming and outgoing calls to dispatch.
Harrison Harrison County Emergency Management 87,537 19,999 67,538 5,384 2,435 63
Hendricks Hendricks County Communications Center 167,572* -- -- 128,123 33,228 6,221 *In 2011, outgoing calls totaled 49,878.
Howard Howard County (Kokomo) Communications 230,312 60,677 169,635 33,541 27,136 3,289
Jackson Jackson County Sheriff Department 16,242* 14,869 -- -- -- -- *Total calls include transfer calls. Seymour City Police Department 107,435 4,563 102,872* -- -- -- *We are unable to break our calls down by administrative, wireline and wireless calls, or abandoned calls.
Jay Jay County Sheriff’s Office -- 7,113 * 2,305 4,808 * *Administrative calls and abandoned calls are not tracked. All totals since September 2010 are taken from INdigital Telecom’s PSAP Toolkit.
Jefferson Jefferson County 911* -- -- -- -- ** -- *No historical data on file.
**We average around 900 wireless 911 calls per month, all answered by Jefferson County. Some of these are city calls and get transferred to them. Madison Police Department (Communications & 911)*
-- -- -- -- -- -- *No historical data on file.
Johnson Edinburgh Police Department -- -- -- -- -- -- Franklin City* -- -- -- -- -- -- *Could not retrieve call data.
Knox Knox County Central Dispatch 71,788 -- -- -- -- -- Kosciusko Kosciusko 911 Communications -- 25,389 * 6,924 18,465 -- *We do not currently have a means of keeping track of how many administrative calls we take, but will have this feature in the near future. La Porte La Porte County E-911 199,609* 64,003 75,513 17,969 46,034 5,780 *Total calls include intercom calls and extension calls transferred from the Sheriff's Post Command. LaGrange LaGrange County Communications 25,783 -- -- -- -- --
Lake
Cedar Lake Police Department 4,225 2,684 1,361 702 1,923 2 Dyer Police Department 6,065 -- -- 1,724 4,341 -- Highland Police Department 11,070 10,563 507 2,201 7,786 92
St. John Police Department* 5,069 3,875 1,194 987 2,607 3 *Numbers are provided by the 911 coordinator for Lake County and reflect calls that are routed to the Patriot system. It does not reflect calls that come directly to the Town of St. John through direct line access through the town telephone system or officer initiated events.
Table F2: Dispatch calls by type - 2011 (Q4; n=67) (continued)
County PSAP Call type
Comments Total 911 Administrative Wireline Wireless Abandoned
Marion Marion County Sheriff's 911 Communications 1,953,529* 938,366 378,648 -- 612,285** 24,230
*Total calls include non-emergency transfers that the center gets. **Wireless calls are double-counted as they are listed separately under “wireless” and included in the 911 call total.
Marshall Marshall County Sheriff's Department 37,509* 14,429 12,496 8,013 6,416 -- *Total calls include self-initiated contacts, which could be by radio, from traffic stops, etc. CAD events and calls are synonymous and therefore totals calls also include incoming calls for service. Calls listed as 911 or Administrative are calls that they "did something with".
Miami Miami County RDC 92,780 13,801 78,121 82,231 9,691 * *Phone system was upgraded in June 2011; no data for abandoned calls was recorded before that date.
Monroe Monroe County Central Emergency Dispatch Center 231,240 60,916 170,324 129,758 40,581 5,596
Newton Newton County Sheriff's Department 14,698* 5,177 16 1,484 3,693 526 *Total represents calls received on 911 lines only. Totals for 911 calls do not include transfers or other administrative calls. Noble Noble County Communications -- -- -- -- -- -- Ohio Ohio County Communications 35,978* 2,062 33,916 814 1,248 129 *Total calls are high in relation to the county population because the dispatch center handles all after-hour calls for the county.
Parke Parke County Emergency Management -- 50%* 50%* -- -- -- *Calls to our Sheriff’s department that come through the 911 center are checked routinely and are generally fifty percent administrative and fifty percent 911 calls.
Porter Porter County Central Communications 182,447 + * 45,877 + 17,274* 136,570 + * 141,205 + * 38,714 + * 3,740 + 752 *Switched phone systems in 2011. Do not have break down of Total Calls, Administrative Calls, Wireline & Wireless from old system. First set of numbers indicates Patriot system stats. Second set of numbers (after “+” sign) indicate old system numbers.
Putnam Putnam County 911* 125,459 37,771 87,688 12,782 24,989 124 *IDACS transactions were not included. For 2011 we conducted 96,108 IDACS transactions.
Ripley Ripley County 911 Communications Center 11,925 6,854 -- 2,814 4,040 --
Shelby Shelby County Criminal Justice Center 39,600* 5,930* 33,670* -- -- 1,266* *Dispatch center server crashed and all data was lost prior to September 9, 2011. Totals are for the last three months of 2011.
Steuben Steuben County Communications 47,322* 22,418 24,904 2,442 19,976 827 *When there are multiple calls for one incident, they are not included. Other agencies, such as REMC, Emergency Management, Humane Shelter, etc. are not added.
Tipton Tipton County Communications 15,655 * * * * * *Do not have tracking software for types of calls. Union Union County 911 10,050 -- -- -- -- -- Vigo Vigo County Central Dispatch -- 76,616 -- 19,476 57,140 --
Wabash North Manchester Police Department 1,718 772 -- * * --
*In 2011, the Wabash County Central Dispatch took over the operation of the 911 call centers. North Manchester still receives 911 calls that are wireline and some that are wireless, but we do not have those numbers separated. We also do not track abandoned calls. Our Dispatch Center handles any phone call, walk-in report, fax request for dispatch, 911 call or radio call that is initiated by the officer.
Wabash County 9-1-1 Central Dispatch Center
21,954 11,429 10,525* 2,796 5,679 2,954 *Administrative calls for 2011 are estimated. The current administrative call system does not designate incoming or outgoing calls.
Wayne Wayne County Emergency Communications 180,466 44,296 135,172 10,380 24,250 8,668
Wells Bluffton Dispatch (Bluffton PD) 44,014 6,899* 36,515 2,069* 4,830* 600 *Only 911 calls can be broken down by wireline and wireless. White White County Communications/E911 93,772* 11,096 82,676 3,058 8,038 -- *The numbers provided are somewhat below the actual number of calls, but are the best available data at this time.
Whitley
Columbia City Communications 37,956 1,476 -- -- -- --
Whitley County Sheriff Department 21,106* 4,123* 16,983* ** 6739** 317 *Totals are for calls that generated a CAD entry for ‘Calls for Service’ and do not indicate total call volume received in the dispatch center. **Call data does not differentiate between wireline and wireless calls. Data for total wireless calls received in the dispatch center provided by INdigital Telecom.
Table F3: Dispatch calls by type - 2010 (Q4; n=67)
County PSAP Call type
Comments Total 911 Administrative Wireline Wireless Abandoned
Adams Adams County Sheriff Department -- -- * -- 8,679** -- *We have no method to count the total administrative calls received. **Data for 2010 was provided by INdigital.
Allen Consolidated Communications Partnership of Fort Wayne/Allen County
535,518 186,690 348,828 61,211 125,479 8,942
Bartholomew Bartholomew County Emergency 911 Center 161,752 36,825 124,927* ** ** --
*Since the implementation of the OSSI CAD Sungard systems in July of 2009, the number of administrative calls has decreased due to the officers, firefighters and EMS personnel have reports generated to their patrol cars and fire stations. This saves time and allows the dispatchers to answer the incoming 911 calls which have shown a steady increase over the years. **Prior to upgrading our AT&T system in 2011 we were unable to determine the breakdown of wireline and wireless data.
Benton Benton County Sheriff Department 47,750* ** 17,692 29,746 ** 312 *Total calls include both outgoing and transfers. **Our phone system does not separate 911 or wireless calls, only total calls, incoming, wireline, and abandoned.
Boone Boone County Communication Center 164,662* 23,810 107,326 118,485 16,462 160 *Total calls represents only incoming calls. System call totals didn't exactly comport with the survey categories. Total calls may not include "service" calls such as transfers to other agencies and complaint calls.
Brown Brown County Communications 7,615* 7,615 2,401 3,790 547 *All calls are recorded manually and there is no way to separate calls beyond total calls. Carroll Carroll County E911* -- -- -- -- -- -- *Our AT&T database crashed and all call stats were lost.
Cass Cass County Central Dispatch -- 13,584 * 4,449 9,135 -- *This agency does not track calls coming in on the administrative lines – we take roll over calls from several phone numbers and our administrative phone system is used by all county departments and offices. The estimate is between 14,000 and 18,000 administrative calls per month.
Clark Charlestown Police Department -- -- -- -- -- -- Clark County 911 101,595 86,561 15,034* 22,737 63,824 7,948 *We do not have stats for administrative calls. We have used this space to show call counts for seven digit emergency line calls.
Clinton Clinton County Central Dispatch* -- -- -- -- -- -- *The dispatch center consolidated on January 1, 2011. Daviess Washington Police Department 2,244 2,056 -- 82 41 165 Dearborn Dearborn County Communications 172,799 18,683 154,116 8,964 7,692 * *Unknown number of abandoned calls.
Decatur
Decatur County Sheriff’s Department -- 1,861* 4,071** -- 6,478 -- *The numbers for 911 reflect actual 911 calls that resulted in call for service or where some action was taken. **The numbers for Administrative reflect actual administrative calls that resulted in calls for service or where some action was taken.
Greensburg Police Department 39,233* 2,585 -- ** ** -- *Our total calls for 911 each year are exact, but total calls represented everything that came through dispatch including outgoing and transfers. **We do not have any way to distinguish between wireline and wireless calls before 2012. All wireless calls go to Decatur County and then they transfer calls in the city to our PSAP. We only get wireline and wireless emergency calls on 911, all other lines go through our regular phone system.
DeKalb DeKalb County Central Communications* -- -- -- -- -- --
*Dispatch call data is not available. Our PSAP consolidated on June 19, 2012. Prior to that there were three Dispatch Centers in DeKalb County and each had its own records. One agency did not record or track any call counts so I would not know how to formulate the requested numbers.
Dubois Dubois County Communications Center * -- -- -- -- -- *We normally dispatch around 32,000 calls per year. We do not make a log of each and every cell call reporting the same incident. We received a lot more cell calls than calls from landlines.
Elkhart Elkhart City Communications -- -- -- -- -- -- Elkhart County 911 160,575 -- -- -- -- --
Franklin Franklin County 911 12,276* 1,732** -- -- -- 841 *Total calls include non-emergency line calls, officer initiated radio contacts, as well as walk-ins. **The 911 call totals were pulled from the CAD entries for emergency calls only.
Gibson Gibson County Sheriff's Office -- 15,145 * 3,923 11,222 -- *We do not have a way to track the number of administrative phone calls. Grant Grant County Sheriff's Department 159,406 25,632 133,774 88,646 19,145 2,705
Greene Greene County Sheriff’s Department * 11,998 * 2,707 7,806 1,485 *Administrative calls are not counted by the 911 system so total calls cannot be figured. Linton Police Department -- -- -- -- -- --
Hamilton Hamilton County Public Safety 152,266 49,423 104,843 71,665 33,178 --
Hancock Hancock County Emergency Operations Center 137,470* 24,940 79,909 86,954 17,913 4,095 *Total calls include all incoming and outgoing calls to dispatch.
Harrison Harrison County Emergency Management -- -- -- -- -- --
Hendricks Hendricks County Communications Center 173,811* -- -- 135,670 32,077 6,064 *In 2010, outgoing calls totaled 54,021.
Table F3: Dispatch calls by type - 2010 (Q4; n=67) (continued)
County PSAP Call type
Comments Total 911 Administrative Wireline Wireless Abandoned
Howard Howard County (Kokomo) Communications 256,284 48,735 207,549 25,036 23,699 3,322
Jackson
Jackson County Sheriff Department 15,626* 13,251 -- -- -- -- *Total calls include transfer calls.
Seymour City Police Department 41,706* 4,206* 37,500* ** ** ** *Totals from August 19th to December 31, 2010. No PSAP totals for 2010 prior to August 2010 as they were lost due to a lightning strike to the system. **We are unable to break our calls down by wireline call, wireless call, or abandoned call.
Jay Jay County Sheriff’s Office -- 6,123* ** 2,638* 3,485* ** *All totals since September 2010 are taken from INdigital Telecom’s PSAP Toolkit. **Administrative calls and abandoned calls are not tracked.
Jefferson Jefferson County 911 -- -- -- -- -- -- No historical data on file. We average around 900 wireless 911 calls per month, all answered by Jefferson County. Some of these are city calls and get
transferred to them. Madison Police Department (Communications & 911)*
-- -- -- -- -- -- *No historical data on file.
Johnson Edinburgh Police Department -- -- -- -- -- -- Franklin City* -- -- -- -- -- -- *Could not retrieve call data.
Knox Knox County Central Dispatch 47,568 -- -- -- -- -- Kosciusko Kosciusko 911 Communications -- 27,864 * 9,208 18,656 -- *We do not currently have a means of keeping track of how many administrative calls we take, but will have this feature in the near future. La Porte La Porte County E-911 190,570* 62,062 66,868 19,237 42,825 5,279 *Total calls include intercom calls and extension calls transferred from the Sheriff's Post Command. LaGrange LaGrange County Communications 28,307 -- -- -- -- --
Lake
Cedar Lake Police Department 4,339 2,834 1,505 985 1,780 7 Dyer Police Department 6,059 -- -- 1,682 4,377 -- Highland Police Department 11,407 10,761 646 2,597 7,916 134
St. John Police Department* 4,892 3,929 963 1,142 2,731 0 *Numbers are provided by the 911 coordinator for Lake County and reflect calls that are routed to the Patriot system. It does not reflect calls that come directly to the Town of St. John through direct line access through the town telephone system or officer initiated events.
Marion Marion County Sheriff's 911 Communications 1,813,095* 879,479 382,892 -- 526,586** 24,138 *Total calls include non-emergency transfers that the center gets.
**Wireless calls are double-counted as they are listed separately under “wireless” and included in the 911 call total.
Marshall Marshall County Sheriff's Department 37,085* 14,438** 12,486** 9,433 5,005 -- *Total calls include self-initiated contacts, which could be by radio, from traffic stops, etc. CAD events and calls are synonymous and therefore totals calls also include incoming calls for service. **Calls listed as 911 or Administrative are calls that they "did something with".
Miami Miami County RDC 94,264 12,471 81,793 86,999 7,265 * *Phone system was upgraded in June 2011; no data for abandoned calls was recorded before that date.
Monroe Monroe County Central Emergency Dispatch Center 234,599 58,501 176,098 133,783 38,297 6,353
Newton Newton County Sheriff's Department -- 4,752* 7 1,602 3,150 500 *Total represents calls received on 911 lines only. Totals for 911 calls do not include transfers or other administrative calls. Noble Noble County Communications -- -- -- -- -- -- Ohio Ohio County Communications 35,257* 2,118 33,139 1,020 1,098 185 *Total calls are high in relation to the county population because the dispatch center handles all after-hour calls for the county.
Parke Parke County Emergency Management -- * * -- -- -- *Calls to our Sheriff’s department that come through the 911 center are checked routinely and are generally fifty percent administrative and fifty percent 911 calls.
Porter Porter County Central Communications * 54,162 * * * 1,659 *Do not have total calls, administrative calls, wireline or wireless breakdown for 2010. Putnam Putnam County 911* 119,180 35,876 83,304 11,023 24,853 114 *IDACS transactions are not included.
Ripley Ripley County 911 Communications Center
13,097 7,310 -- 3,330 3,980 --
Shelby Shelby County Criminal Justice Center* -- -- -- -- -- -- *Dispatch center server crashed and all data was lost for 2010.
Steuben Steuben County Communications 50,493* 25,361 25,132 3,041 22,320 574 *When there are multiple calls for one incident, they are not included. Other agencies, such as REMC, Emergency Management, Humane Shelter, etc. are not added.
Tipton Tipton County Communications 15,993 * * * * * *Do not have tracking software for types of calls. Union Union County 911 9,500 -- -- -- -- -- Vigo Vigo County Central Dispatch -- 72,261 -- 22,854 49,407 --
Table F3: Dispatch calls by type - 2010 (Q4; n=67) (continued)
County PSAP Call type
Comments Total 911 Administrative Wireline Wireless Abandoned
Wabash North Manchester Police Department 18,429 615 -- * * *
*In 2011, the Wabash County Central Dispatch took over the operation of the 911 call centers. North Manchester still receives 911 calls that are wireline and some that are wireless, but we do not have those numbers separated. We also do not track abandoned calls. Our Dispatch Center handles any phone call, walk-in report, fax request for dispatch, 911 call or radio call that is initiated by the officer.
Wabash County 9-1-1 Central Dispatch Center* -- -- -- -- -- -- *The PSAP did not begin operation until October 1, 2010. Data for the last quarter of 2010 is unreliable. Records from the Wabash Police and Wabash
County Sheriff are also not available.
Wayne Wayne County Emergency Communications
170,253 36,601 98,711 * * * *Due to change in recording and reporting systems, unable to access the full breakdown of wireline/wireless/abandoned.
Wells Bluffton Dispatch (Bluffton PD) 45,574 6,615* 38,959 3,308* 3,307* 400 *Only 911 calls can be broken down by wireline and wireless.
White White County Communications/E911 95,338* 11,749* 83,589* ** ** -- *The numbers provided are somewhat below the actual number of calls, but are the best available data at this time. **Wireless and wireline data for 2010 is unavailable.
Whitley
Columbia City Communications 41,387 2,775 -- -- -- --
Whitley County Sheriff Department 20,231* 3,784* 16,447* ** 6,053** 257 *Totals are for calls that generated a CAD entry for ‘Calls for Service’ and do not indicate total call volume received in the dispatch center. **Call data does not differentiate between wireline and wireless calls. Data for total wireless calls received in the dispatch center provided by INdigital Telecom.
Table F4: Dispatch calls by type - 2009 (Q4; n=67)
County PSAP Call type
Comments Total 911 Administrative Wireline Wireless Abandoned
Adams Adams County Sheriff Department -- -- -- -- 8,619* -- *Data for 2009 was provided by INdigital.
Allen Consolidated Communications Partnership of Fort Wayne/Allen County
478,052 163,939 314,113 60,083 103,856 6,704
Bartholomew Bartholomew County Emergency 911 Center 172,885 33,777 139,108* ** ** --
*Since the implementation of the OSSI CAD Sungard systems in July of 2009, the number of administrative calls has decreased due to the officers, firefighters and EMS personnel have reports generated to their patrol cars and fire stations. This saves time and allows the dispatchers to answer the incoming 911 calls which have shown a steady increase over the years. **Prior to upgrading our AT&T system in 2011 we were unable to determine the breakdown of wireline and wireless data.
Benton Benton County Sheriff Department 52,154* ** 20,690 31,202 ** 262 *Total calls include both outgoing and transfers. **Our phone system does not separate 911 or wireless calls, only total calls, incoming, wireline, and abandoned.
Boone Boone County Communication Center 166,789* 22,987 109,529 122,243 15,942 305 Total calls represents only incoming calls. System call totals didn't exactly comport with the survey categories. Total calls may not include "service" calls such as transfers to other agencies and complaint calls.
Brown Brown County Communications 7,425* 7,425 -- 2,542 3,336 622 *All calls are recorded manually and there is no way to separate calls beyond total calls. Carroll Carroll County E911* -- -- -- -- -- -- *Our AT&T database crashed and all call stats were lost.
Cass Cass County Central Dispatch -- 13,678 * 4,999 8,679 -- *This agency does not track calls coming in on the administrative lines – we take roll over calls from several phone numbers and our administrative phone system is used by all county departments and offices. The estimate is between 14,000 and 18,000 administrative calls per month. The totals listed are for 911 calls only.
Clark Charlestown Police Department -- -- -- -- -- -- Clark County 911 97,105 81,888 15,217* 25,136 56,752 7,986 *We do not have stats for administrative calls. We have used this space to show call counts for seven digit emergency line calls.
Clinton Clinton County Central Dispatch* -- -- -- -- -- -- *The dispatch center consolidated on January 1, 2011. Daviess Washington Police Department 2,427 1,971 -- 195 23 238 Dearborn Dearborn County Communications 197,496 19,152 178,344 10,308 8,604 * *Unknown number of abandoned calls.
Table F4: Dispatch calls by type - 2009 (Q4; n=67) (continued)
County PSAP Call type
Comments Total 911 Administrative Wireline Wireless Abandoned
Decatur
Decatur County Sheriff’s Department -- 1,849* 3,474** -- 5,573 -- *The numbers for 911 reflect actual 911 calls that resulted in call for service or where some action was taken. **The numbers for Administrative reflect actual administrative calls that resulted in calls for service or where some action was taken.
Greensburg Police Department 39,542* 2,526 -- ** ** -- *Our total calls for 911 each year are exact, but total calls represented everything that came through dispatch including outgoing and transfers. **We do not have any way to distinguish between wireline and wireless calls before 2012. All wireless calls go to Decatur County and then they transfer calls in the city to our PSAP. We only get wireline and wireless emergency calls on 911, all other lines go through our regular phone system.
DeKalb DeKalb County Central Communications*
-- -- -- -- -- -- *Dispatch call data is not available. PSAP consolidated on June 19, 2012. Prior to that there were three Dispatch Centers in DeKalb County and each had its own records. One agency did not record or track any call counts so I would not know how to formulate the requested numbers.
Dubois Dubois County Communications Center * -- -- -- -- -- *We normally dispatch around 32,000 calls per year. We do not make a log of each and every cell call reporting the same incident. We received a lot more cell calls than calls from landlines.
Elkhart Elkhart City Communications -- -- -- -- -- -- Elkhart County 911 157,973 -- -- -- -- --
Franklin Franklin County 911 12,631* 1,794** -- -- -- 929 *Total calls include non-emergency line calls, officer initiated radio contacts, as well as walk-ins. **The 911 call totals were pulled from the CAD entries for emergency calls only.
Gibson Gibson County Sheriff's Office -- 14,569 * 4,028 10,541 -- *We do not have a way to track the number of administrative phone calls. Grant Grant County Sheriff's Department 168,375 24,374 144,001 96,146 17,514 2,603
Greene Greene County Sheriff’s Department -- 11,239 * 2,774 6,839 1,626 *Administrative calls are not counted by the 911 system so total calls cannot be figured. Linton Police Department -- -- -- -- -- --
Hamilton Hamilton County Public Safety 159,725 21,915 137,810 106,779 31,031 --
Hancock Hancock County Emergency Operations Center 150,548* 24,446 89,904 97,430 16,713 4,334 *Total calls include all incoming and outgoing calls to dispatch.
Harrison Harrison County Emergency Management -- -- -- -- -- --
Hendricks Hendricks County Communications Center 187,823* -- -- -- -- -- *In 2009, outgoing calls totaled 61,038.
Howard Howard County (Kokomo) Communications 269,908 44,084 225,824 22,533 21,551 4,376
Jackson Jackson County Sheriff Department 14,615* 12,192 -- -- -- -- *Total calls include transfer calls.
Seymour City Police Department * 3,777 -- ** ** ** *No PSAP totals for 2009 as they were lost due to a lightning strike to the system. **We are unable to break our calls down by wireline call, wireless call, or abandoned call.
Jay Jay County Sheriff’s Office -- 5,306 * 2,055 3,251 * *Administrative calls and abandoned calls are not tracked.
Jefferson Jefferson County 911* -- -- -- -- -- -- *No historical data on file. We average around 900 wireless 911 calls per month, all answered by Jefferson County. Some of these are city calls and get
transferred to them. Madison Police Department (Communications & 911)* -- -- -- -- -- -- *No historical data on file.
Johnson Edinburgh Police Department Franklin City* -- -- -- -- -- -- *Could not retrieve call data.
Knox Knox County Central Dispatch 43,274 -- -- -- -- -- Kosciusko Kosciusko 911 Communications* -- -- -- -- -- -- *No call data for 2009. La Porte La Porte County E-911 185,754* 58,651 64,371 20,493 38,158 3,910 *Total calls include intercom calls and extension calls transferred from the Sheriff's Post Command. LaGrange LaGrange County Communications 25,766 -- -- -- -- --
Table F4: Dispatch calls by type - 2009 (Q4; n=67) (continued)
County PSAP Call type
Comments Total 911 Administrative Wireline Wireless Abandoned
Lake
Cedar Lake Police Department 2,681* 2,005* 856* 817* 1,145* 9* *Data for 2009 is only for a partial year as there was a system change over. Dyer Police Department 522 -- -- 173 349 -- Highland Police Department 8,350 7,790 560 2,279 5,271 130
St. John Police Department** 4,614* 3,591* 1,023* 1,124* 2,417* 0* *Data for 2009 is partial due to a transfer to a new 911 system. **Numbers are provided by the 911 coordinator for Lake County and reflect calls that are routed to the Patriot system. It does not reflect calls that come directly to the Town of St. John through direct line access through the town telephone system or officer initiated events.
Marion Marion County Sheriff's 911 Communications
1,784,348* 877,786 384,376 -- 507,157** 18,029 *Total calls include non-emergency transfers that the center gets. **Wireless calls are double-counted as they are listed separately under “wireless” and included in the 911 call total.
Marshall Marshall County Sheriff's Department 37,928* 14,197** 12,531** 11,333 2,864 *Total calls include self-initiated contacts, which could be by radio, from traffic stops, etc. CAD events and calls are synonymous and therefore totals calls also include incoming calls for service. **Calls listed as 911 or Administrative are calls that they "did something with".
Miami Miami County RDC 103,428 12,601 90,827 96,125 7,303 * *Phone system was upgraded in June 2011; no data for abandoned calls was recorded before that date.
Monroe Monroe County Central Emergency Dispatch Center
231,280 57,884 173,395 133,068 34,842 6,676
Newton Newton County Sheriff's Department * 4,840* 3 1,564 3,276 369 *Total represents calls received on 911 lines only. Totals for 911 calls do not include transfers or other administrative calls. Noble Noble County Communications -- -- -- -- -- -- Ohio Ohio County Communications* -- -- -- -- -- -- *Recording hardware was replaced in 2009 and all data for that year was lost..
Parke Parke County Emergency Management -- * * -- -- -- *Calls to our Sheriff’s department that come through the 911 center are checked routinely and are generally fifty percent administrative and fifty percent 911 calls.
Porter Porter County Central Communications * 57,792 * * * 2,005 *Switched phone systems in 2011. Do not have Total calls, Admin calls, wireline or wireless breakdown for 2009. Putnam Putnam County 911 114,260 34,288 79,972 9,856 24,432 130
Ripley Ripley County 911 Communications Center 11,647 6,518 -- 3,329 3,189 --
Shelby Shelby County Criminal Justice Center* -- -- -- -- -- -- *Dispatch center server crashed and all data was lost for 2009.
Steuben Steuben County Communications 50,460* 25,507 24,953 3,372 22,135 439 *When there are multiple calls for one incident, they are not included. Other agencies, such as REMC, Emergency Management, Humane Shelter, etc. are not added.
Tipton Tipton County Communications -- 14,398 * * * * *Do not have tracking software for types of calls. Union Union County 911 9,350 -- -- -- -- -- Vigo Vigo County Central Dispatch -- 75,018 -- 30,044 44,974 --
Wabash North Manchester Police Department 19,244 600 -- * * -- *Wireline and wireless calls cannot be separated and listed. We also do not track abandoned calls. Our Dispatch Center handles any phone call, walk-in
report, fax request for dispatch, 911 call or radio call that is initiated by the officer. Wabash County 9-1-1 Central Dispatch Center -- -- -- -- -- -- The PSAP did not begin operation until October 1, 2010. Data for 2009 are not available for the entire year as the Wabash County Sheriff discarded
records from 2009.
Wayne Wayne County Emergency Communications
157,740 27,920 84,432 * * * *Due to change in recording and reporting systems, unable to access the full breakdown of wireline/wireless/abandoned.
Wells Bluffton Dispatch (Bluffton PD) 49,251 6,592* 42,659 4,615* 1,977* 375 *Only 911 calls can be broken down by wireline and wireless.
White White County Communications/E911 95,343* 10,921 84,422 ** ** -- *The numbers provided are somewhat below the actual number of calls, but are the best available data. **Do not have wireless and wireline data for 2009.
Whitley
Columbia City Communications 29,802 2,983 -- -- -- --
Whitley County Sheriff Department 20,171* 3,454* 16,717* ** 5,751** 269* *Totals are for calls that generated a CAD entry for ‘Calls for Service’ and do not indicate total call volume received in the dispatch center. **Call data does not differentiate between wireline and wireless calls. Data for total wireless calls received in the dispatch center provided by INdigital Telecom.
State of Indiana Indiana Advisory Commission on Intergovernmental Relations
77
Appendix G County and Municipal Data
Question 5
Expenditures
Table G1: Expenses - 2012 (Jan. 1 – Jun. 30) (Q5; n=67)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Adams Adams County Sheriff Department* $207,956 $113,764 911 Answering Equipment: $94,192 ** ** -- *The Center is currently experiencing a budget crisis and utilizing savings from prior year’s revenue surpluses to cover operational costs.
**All facility costs and related operations costs are paid out of the jail account by the county.
Allen Consolidated Communications Partnership of Fort Wayne/Allen County
$3,215,339 $2,773,228 911 Answering Equipment: $284,319
Radio Equipment: $37,981
* $102,946 Insurance: $54,845 *Facility costs will begin in 2013.
Bartholomew Bartholomew County Emergency 911 Center $733,188 $575,840
Total: $97,600*
911 Answering Equipment: $88,600 ** Repairs: $29,714 Remodel Dispatch Floor:
$11,000 *The old phone system was replaced and the county saved $186,000 by upgrading ahead of schedule. **All of the electric bills and insurance are paid by the Auditor’s office from the General County Fund.
Benton Benton County Sheriff Department $87,714 $59,961 Total: $27,754 * * -- *Dispatch center is co-located with Sheriff Department and all building costs and utilities are paid from County General funds.
Boone Boone County Communication Center $765,640 -- * $15,000*/** * --
*An initial investment of $6.1 million in 2006 covered the systems and equipment, supplies, facility, etc. **Facilities maintenance agreement; total for fiscal year 2012.
Brown Brown County Communications -- -- -- -- -- --
Carroll Carroll County E911 $114,267 $106,983* 911 Answering Equipment: $5,774
Radio Equipment: $1,510
** ** --
*In 2013, center will absorb another three dispatchers that were previously paid out of the Sheriff's budget, as well as adding another full time position. **Center is co-located with the Sheriff's Office and shares space with jail division. Dispatch center does not pay for any of the utilities or building maintenance. These costs are paid from the Sheriff’s Department budget.
Cass Cass County Central Dispatch $403,479 $332,037* -- $5,283** $66,159*** -- *Retirement (PERF) is deducted by the Auditor’s Office directly and not included though it comes out of the center’s budget. **Rent to the county was started in 2012 to create a maintenance fund for the building. ***Utilities are paid by Probation Department and building maintenance is paid by County Commissioners.
Clark Charlestown Police Department -- -- -- -- -- --
Clark County 911 $857,234 $622,758* 911 Answering Equipment: $150,000 -- $84,475 -- *Salary costs rose in 2012 due to consolidation of Sheriff’s Office dispatch.
Clinton Clinton County Central Dispatch $1,156,803* $562,618*
Total: $167,941
911 Answering Equipment: $144,000
Radio Equipment: Included in Facility Costs for Lease
$370,679** $24,365
Training, Meals, Mileage, Lodging, Seminars:
$11,000
Telco Costs, Service Agreements, Dues,
Memberships, Subscriptions: $20,200
*The listed figures are budgeted for 2012. **After building the new dispatch center, the lease payment combined all new radio infrastructure as well as covering the construction costs.
Daviess Washington Police Department * -- -- -- -- -- *Operating expenditures are taken out of the WPD budget.
Dearborn Dearborn County Communications $469,882 $386,111 Total: $1,800 * $75,171 Office Exp. Training:
$6,800 *All facility costs, electricity, water, etc., are paid from the County Commissioner's budget.
Decatur
Decatur County Sheriff’s Department $229,826 $117,363 Radio Equipment: $23,607 -- $86,148* Training: $2,708 *Equipment repair, maintenance and 911 telephone connection for 911 services. The electric, phones and other utilities are paid by the host
government. The county also pays insurance for five dispatchers.
Greensburg Police Department -- $146,738*
Total: $6,445
911 Answering Equipment: Paid by Decatur County
$102,500** -- -- *Includes only the salary for part-time dispatchers and 911 Coordinator. **The dispatch center is located inside the police department and budgeted as part of the police department budget. The listed cost is the total cost for the facility. The building lease is paid from the police department budget.
DeKalb DeKalb County Central Communications -- -- -- -- -- --
Table G1: Expenses - 2012 (Jan. 1 – Jun. 30) (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Dubois Dubois County Communications Center
-- -- * ** ** -- *$130,000 is budgeted to cover on-going 911 and mapping costs. When equipment needs to be replaced, an additional appropriation must be received from the county. An amount is set aside each year for equipment needs countywide. **All building and property costs (electric, water, etc.) are paid by the county.
Elkhart Elkhart City Communications -- -- -- -- -- -- Elkhart County 911 $956,000 $700,000* Total: $256,000* -- -- -- *Listed figures are estimates.
Franklin Franklin County 911 -- $158,745* -- -- ** Ripley County 911 Agreement: $14,000***
*Salary only covers dispatchers and part-time help. Sheriff and Director are paid from a different budget. **Franklin County Sheriff’s Department pays all utilities and CAD services for Franklin County dispatch. ***Franklin County pays $14,000 to Ripley County for the Batesville dispatch of Franklin County residents living near Batesville.
Gibson Gibson County Sheriff's Office
$256,432* $144,932
Total: $72,500**
911 Answering Equipment: $60,000
Radio Equipment: $12,500
Paid by County Paid by County OSSI Software Maintenance: $39,000
*Utilities and 7 of 9 full-time 911 employees are paid from the county general fund, the other two being paid from the E911 fund. **Telephone bills (Frontier 911 connectivity and routing) are paid for by Sheriff’s Office budget. Normal phone bills (long distance, standard rates, etc.) are paid for from the county general fund.
Grant Grant County Sheriff's Department*
-- -- -- -- -- -- *The daily operations of the Grant County Dispatch Center are part of the Sheriff's Department budget. The only expenditures that are paid from the 911 account are the lease on the 911 equipment, recording system, radio system, etc.
Greene Greene County Sheriff’s Department
$156,017 $142,441* 911 Answering Equipment: $7,000 -- $176**
***
Cell Phones: $2,875
Telco expenses: $3,701
*Only six dispatchers are paid out of 911 funds, the other six are paid from county general funds. **The dispatch center is housed in the Sheriff’s Department so all utilities are paid by county general funds. ***All office supply expenses and uniforms are paid with Sheriff Department funds. The equipment lease was paid off in 2009; new equipment is now needed and being paid on monthly agreement until ordered.
Linton Police Department -- -- -- -- -- --
Hamilton Hamilton County Public Safety -- -- -- -- -- --
Hancock Hancock County Emergency Operations Center $613,068 $518,669
Total: $38,125*
Radio Equipment: $20,358 Bond: $62,733 $12,517
Phones: $18,035
Office supplies, Cleaning person: $2,090
*The 911 answering equipment was paid for with a bond in 2001. A new contract is needed and will cost $1,151,500. This will be paid for with a bond after installation in November of 2012.
Harrison Harrison County Emergency Management -- -- -- -- -- --
Hendricks Hendricks County Communications Center $2,617,666 $1,069,614
Total: $1,175,188
911 Answering Equipment: $224,566
Radio Equipment: $950,622
$143,202* $229,662** --
*Total based on Public Safety Building bond payment times a utilization factor of 40% ($385,105 x .40). **The current location of the PSAP shares space with the Plainfield Police and the Plainfield Town Court. The cost of the utilities and maintenance of the building is shared as follows: HCCC at 40%, Plainfield Police at 40%, and the Plainfield Town Court at 20%. These costs are included in the amounts listed.
Howard Howard County (Kokomo) Communications $774,622 $447,975
Total: $297,628
911 Answering Equipment: $159,947
Radio Equipment: $137,681
-- $23,575* Travel & Training: $5,444 *The PSAP is located at the Criminal Justice Center and therefore the Sheriff’s Department budget covers all costs related to utilities, etc.
Jackson
Jackson County Sheriff Department -- $104,063* Radio Equipment: $33,450 -- $110,588** Training/Supplies/etc.:
$7,244
*For Director salary paid from 911 account. Salaries and benefits for dispatchers are paid for out of Sheriff’s Department budget. In 2012, the 911 fund paid $100,000 towards dispatch salaries, $50,000 to Jackson County Sheriff Department and $50,000 to Seymour Police Department. **Related Operations Costs include ongoing contracts to run PSAP operations (e.g., Verizon).
Seymour City Police Department -- -- -- -- -- --
Table G1: Expenses - 2012 (Jan. 1 – Jun. 30) (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Jay Jay County Sheriff’s Office $158,247 $82,441 911 Answering Equipment: $18,124 -- $57,682* -- *Utilities are paid from the jail budget.
Jefferson
Jefferson County 911 * $204,000**
Total: $225,972***
911 Answering Equipment: $155,616
Radio Equipment: $70,356
-- $20,300****
Training/Memberships/etc.: $3,688
Travel: $500
*Totals are for all of 2012. **Salary/benefits include Jefferson County Sheriff's dispatchers from the budget. The salaries for the director and administrative assistant are included in that budget so are not reflected here. ***Communication equipment is paid from 911 funds for the County PSAP. The Jefferson County 911 office manages the 911 revenue. It is a separate entity from the two PSAPs and has its own budget. ****Amount reflects 50% of the total costs for both PSAPs.
Madison Police Department (Communications & 911) -- $255,853*
Total: $11,000**
911 Answering Equipment: $6,700
Radio Equipment: $4,300
-- $20,300*** Training: $3,688
Misc.: $500
*Salary and benefits are paid by the City of Madison from the police budget. The salaries for the director and administrative assistant are included in that budget so are not reflected here. **Communications equipment includes the line items for communications equipment and IDACS/NCIC from Madison Police Department. ***Utilities and maintenance for all equipment are paid from Jefferson County 911 funds. The Jefferson County 911 office manages the 911 revenue. It is a separate entity from the two PSAPs and has its own budget. Amount reflects 50% of the total costs for both PSAPs.
Johnson Edinburgh Police Department -- $67,947 /
$23,269* -- -- ** -- *Full-time and part-time dispatcher pay and benefits are funded from the police department budget. **Dispatch is located at the police station and all electric, telephone, and other bills are paid for from the police department’s budget. Electric bills average $1,200 per month. Telephone bills average between $700 and $800 per month.
Franklin City * $294,744 ** -- -- -- *The expense of the center is embedded in the larger city budget/Sheriff's Department budget. **Equipment is paid for from county 911 funds, but has no ongoing expense associated with them.
Knox Knox County Central Dispatch
-- -- -- -- -- --
Kosciusko Kosciusko 911 Communications
$581,792 $507,272
Total: $72,585
911 Answering Equipment: $31,128
Radio Equipment: $41,457*
-- ** Uniforms: $675
Training: $1,260
*Total for fiscal year 2012. **Dispatch Center is located in the basement of the justice building; therefore related operating costs for items like utilities and maintenance are not available.
La Porte La Porte County E-911 $933,598 $549,239
Total: $174,247
911 Answering Equipment: $160,175
Radio Equipment: $14,072
-- $31,645*
Benefits: $98,713
Travel and Training: $2,404
Uniforms: $127
*The electric bill is paid for by the county and not from 911 funds.
LaGrange LaGrange County Communications
-- $272,187 -- -- -- --
Lake
Cedar Lake Police Department -- $145,467* Radio Equipment: $1,097** $14,750 *
Service Contract: $3,756
Lake County Circuit: $3,541
*Health insurance, utilities (gas and electric), generator system maintenance, and facility cleaning are paid from the council budget. **Funds for equipment must be requested from the county for a specific project.
Dyer Police Department $214,537 * Total: $32,000**
Radio Equipment: $2,000
-- $32,624
Clothing Allowance: $1,600
Part-time Dispatch
Salaries: $16,800***
*Four full-time staff at $49,757 and four part-time at $14.00/hour. **All 911 equipment comes from Lake County. ***6-month total.
Highland Police Department * $205,486 Radio Equipment: $3,600 -- -- -- *All costs associated with dispatchers are embedded in the police department budget.
St. John Police Department $112,500 -- -- -- $4,000* -- *The PSAP is located in the Municipal Public Safety Facility with the police and fire departments. Utility costs not directly related to PSAP operations are paid by the town. Most maintenance for computers, radios, and dispatch consoles is handled in-house by staff for the police and IT staff for the town.
Table G1: Expenses - 2012 (Jan. 1 – Jun. 30) (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Marion Marion County Sheriff's 911 Communications -- -- -- -- -- --
Marshall Marshall County Sheriff's Department
$1,970,761* $650,261** Total: $103,500 $1,217,000*** -- -- *Totals are for all of 2012.The county general fund pays for everything not covered by the 911 surcharge funds. **Total for salary only. Does not include benefits. ***Includes all of the bond payments for the recently constructed Sheriff Department and jail complex.
Miami Miami County RDC $292,693 $185,193*
Total: $95,250
911 Answering Equipment: $84,750
Radio Equipment: $10,500
--
Equipment Repair, Building
Maintenance: $5,000**
CAD Maintenance/Training:
$5,000
Director and Asst. Cell/Office Supplies:
$2,250
*All employee benefits are paid out of the county general fund. **The dispatch center is housed in the county annex building with other county offices and the county pays for all utilities and cleaning services.
Monroe Monroe County Central Emergency Dispatch Center
$1,700,000*
Total: $593,644**
County: $285,975 City: $307,669
Total: $282,738
911 Answering Equipment: $252,738
Radio Equipment: $30,000
-- *** CAD Administrator Salary: $24,124****
*Estimated yearly operational expenses. **Total does not include benefits. Both the county and the city pay for salaries from the 911 wireless funds. ***Utilities are paid from the Bloomington Police Department budget, where the dispatch center is located. ****The CAD Administrator’s salary is paid from the city general fund.
Newton Newton County Sheriff's Department $95,532* $62,726** -- -- $1,312
Education Programs, Uniforms: $2,500
Contracts: $28,994***
*The county pays for seven full-time dispatchers, electric, phone, internet, AVL, IDACS, mapping, facility supplies, and 911 answering equipment out of the jail fund from the county general fund. **The coordinator, one full-time, and two part-time dispatchers are paid from the 911 funds. ***Contracts are mostly for the phone systems.
Noble Noble County Communications
* $135,300 Total: $80,000 -- ** -- *Some operation costs are covered by the Sheriff’s Department. **A secondary PSAP maintained at the Kendallville Police Department costs $70,000 to operate.
Ohio Ohio County Communications
* --
Total: $19,147
911 Answering Equipment: $9,463
Radio Equipment: $4,324
$8,812 -- Overtime/Part-time: $10,432
*Dispatch center is funded with 911 funds plus a portion of Riverboat Funds from both city and county (1% each).
Parke Parke County Emergency Management
* -- -- -- -- -- *Parke County Emergency Management receives all 911 surcharge revenue from the county. The county general fund pays for three of the full-time dispatchers’ salaries and the dispatch supervisor’s salary. The 911 fund pays the remaining three full-time dispatchers’ salaries and a portion of the director’s salary.
Porter Porter County Central Communications $1,592,943 $1,341,634 Radio Equipment: $985,520* ** ** -- *County-wide fire simulcast radio system purchased using the interest money from the sale of the county hospital five years ago.
**Share space with the Sheriff’s Department. Porter County pays all building expenses out of a separate budget.
Putnam Putnam County 911 $618,607* $232,028
Total: $14,311
911 Answering Equipment: $9,600
Radio Equipment: $4,711
$252,924 $19,656
Telephone Network: $33,932
CAD & Computer:
$65,756
*County pays for insurance (liability and equipment), generator fuel & maintenance, battery/UPS maintenance, furniture, dispatcher training, and office supplies.
Ripley Ripley County 911 Communications Center $202,836* $140,796
Total: $61,040
911 Answering Equipment: $53,000 -- -- Training: $1,000
*Ripley County pays for salary and benefits for five employees, IDACS equipment, and radio equipment and maintenance. As of January 1, 2012, the county also pays for utilities, furniture, postage, office supplies, uniforms, liability insurance, and office equipment. All contributions from Ripley County come from the county general fund.
Shelby Shelby County Criminal Justice Center -- $54,372
Total: $59,876
911 Answering Equipment: $40,575
Radio Equipment: $19,301
-- $5,546 --
Table G1: Expenses - 2012 (Jan. 1 – Jun. 30) (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Steuben Steuben County Communications $1,020,546* $560,341
Total: $407,205**
911 Answering Equipment: $72,000
Radio Equipment: $335,205
-- **
Radio Fund/ Tower: $50,000
Tower Rental: $3,000
*Figures are for all of 2012. **The county pays for maintenance and insurance on the facility, electric, gas, some equipment, and for costs related to tower sites (electric, generators, rental, etc.).The county also used Major Moves money to upgrade the radio system that is currently being implemented and will use 911 Funding to partially pay that fund back.
Tipton Tipton County Communications
$370,000 $160,500
Total: $96,000
911 Answering Equipment: $6,000
Radio Equipment: $25,000
-- $5,000
Misc.: $5,000
Other Benefits: $103,500
Union Union County 911 -- -- -- -- -- --
Vigo Vigo County Central Dispatch $348,649 $132,411 Total: $9,762 * $9,124
Training: $8,957
Contractual Services: $188,395
*All utilities and facility costs are covered by the county.
Wabash
North Manchester Police Department
$154,561 $103,309 Radio Equipment: $35,300* $1,814 ** -- *The cost for the 911 computers and phones are paid for by Central Dispatch of Wabash County. **Dispatch is located in a facility that also houses the police and fire departments and therefore facility costs are part of the overall cost for maintaining the building.
Wabash County 9-1-1 Central Dispatch Center $466,275
$232,656 / $77,779
Total: $142,628
911 Answering Equipment: $56,726
Radio Equipment: $53,204*
$6,000 $1,477 -- *Radio equipment is on a five year lease-purchase plan ending in late 2015.
Wayne Wayne County Emergency Communications $685,890 $568,606 911 Answering Equipment: $83,914 -- $30,142
Office Supplies, Travel, Training: $3,228
Wells Bluffton Dispatch (Bluffton PD)
$374,032* $303,668**
Total: $67,864
911 Answering Equipment: $53,400
Radio Equipment: $14,464
-- -- Training: $2,500 *The City of Bluffton pays for all utilities, building maintenance, insurance (building), office supplies, administrative telephone lines, and any expenses not covered by Wells County or the surcharge. **The city pays for five dispatchers, the surcharge pays for four, and the Wells County general fund reimburses the city for one.
White White County Communications/E911 * $284,066 Total: $30,000 -- ** Maintenance:
$25,000***
*The 911 surcharge covers less than half of the operation costs and the remaining costs are covered by license and excise taxes and property taxes levied by the county. **All building maintenance and electricity costs are paid for by the county as part of the Sheriff’s Department budget as the dispatch center is located inside the same building as the jail. ***Maintenance by our 911 phone provider is $12,549 and maintenance by our radio vendor is $9,900.
Whitley
Columbia City Communications
-- $188,624 Total: $1,750*
Radio Equipment: $1,000
** ** -- *Whitley County and Columbia City are on one system, but have PSAPs at both locations. Whitley County provides the 911 equipment. **Building costs and utilities are paid through from the city budget.
Whitley County Sheriff Department $430,997* $349,669* 911 Answering Equipment: $4,544 ** $63,145**
Training: $2,811
Columbia City Contract: $10,828
*More than half the employees’ salaries (7) and the entire benefit portion (FICA, Medical, PERF, and Insurance) for all dispatchers (11) and directors (2) are paid out of the County General Fund. **All utilities, repairs and maintenance, a portion of the radio expenses, furniture, and most supplies are paid out of the Sheriff’s Department budget.
Table G2: Expenses - 2011 (Q5; n=67)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Adams Adams County Sheriff Department $531,000* $342,200** 911 Answering Equipment: $187,820 *** ***
Supplies: $3,000
Training: $6,000
Non-coded Appropriations: $53,000
*Dispatch has been covering budget shortfalls with savings from the 911 fund from prior year's surpluses. By using these funds for operational costs, they are not available for needed equipment upgrades. Revenue peaked in 2005 and has been declining since 2008. **$204,500 for salary, $30,700 for the Chief Dispatcher (paid from Jail Account), $5,000 for a part-time dispatcher, and $102,000 in benefits. ***All facility costs and related operations costs are paid out of the jail account by the county.
Allen Consolidated Communications Partnership of Fort Wayne/Allen County
$6,722,663* $1,847,888 911 Answering Equipment: $205,395
Radio Equipment: $20,859
** $141,643 -- *Center consolidated in August of 2011, total is estimated annualized expense total. **Facility costs will begin in 2013.
Bartholomew Bartholomew County Emergency 911 Center $1,404,974 $1,185,515* 911 Answering Equipment: $177,200 -- Repairs: $23,032** -- *The center was short on manpower for most of 2011 which lowered the total for salary and benefits.
**All of the electric bills and insurance are paid by the Auditor’s office from the General County Fund.
Benton Benton County Sheriff Department
$178,131 $120,054 Total: $55,507
911 Answering Equipment: $2,569
* * -- *Dispatch center is co-located with Sheriff Department and all building costs and utilities are paid from County General funds.
Boone Boone County Communication Center $765,000 -- * $15,000*/** * -- *An initial investment of $6.1 million in 2006 covered the systems and equipment, supplies, facility, etc.
**Facilities maintenance agreement.
Brown Brown County Communications -- -- -- -- -- --
Carroll Carroll County E911 $201,546 $186,388 911 Answering Equipment: $12,829
Radio Equipment: $2,329
* * -- *Center is co-located with the Sheriff's Office and shares space with jail division. Dispatch center does not pay for any of the utilities or building maintenance, as these are paid from the Sheriff’s Department budget.
Cass Cass County Central Dispatch $848,737 $712,418* -- ** $136,319** -- *Retirement (PERF) is deducted by the Auditor’s Office directly and not included though it comes out of the center’s budget. **Utilities are paid by Probation Department and building maintenance is paid by County Commissioners.
Clark
Charlestown Police Department -- -- -- -- -- --
Clark County 911 $1,461,121 $811,566 911 Answering Equipment: $300,000
Radio Equipment: $250,000*
-- $99,555 -- *Radio upgrade costs in 2011 due to consolidation of Sheriff’s Office dispatch.
Clinton Clinton County Central Dispatch $1,175,360 $583,000
Total: $167,941
911 Answering Equipment: $144,000
Radio Equipment: Included in Facility Costs for Lease
$370,679* $20,365
Training, Meals, Mileage, Lodging, Seminars:
$11,000
Telco Costs, Service Agreements, Dues,
Memberships, Subscriptions: $22,375
*After building the new dispatch center, the lease payment combined all new radio infrastructure as well as covering the construction costs.
Daviess Washington Police Department
* -- -- -- -- -- *Operating expenditures are taken out of the WPD budget.
Dearborn Dearborn County Communications $933,821 $762,071 Total: $4,500 * $154,750
Office Exp. Training: $12,500 *All facility costs, electricity, water, etc., are paid from the County Commissioner's budget.
Decatur
Decatur County Sheriff’s Department $318,613 $205,369*
Total: $57,155
911 Answering Equipment: $33,548
Radio Equipment: $23,607
-- $53,291*/** Training: $2,798 *The electric, phones and other utilities are paid by the host government. The county also pays insurance for five dispatchers. *Equipment repair, maintenance and 911 telephone connection for 911 service.
Greensburg Police Department -- $292,984*
Total: $15,098
911 Answering Equipment: Paid by Decatur County
$203,000** -- -- *Includes only the salary for part-time dispatchers and 911 Coordinator. **The dispatch center is located inside the police department and budgeted as part of the police department budget. The listed cost is the total cost for the facility. The building lease is paid from the police department budget.
Table G2: Expenses - 2011 (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
DeKalb DeKalb County Central Communications -- -- -- -- -- --
Dubois Dubois County Communications Center -- -- * ** ** --
*$130,000 is budgeted to cover on-going 911 and mapping costs. When equipment needs to be replaced, an additional appropriation must be received from the county. An amount is set aside each year for equipment needs countywide. **All building and property costs (electric, water, etc.) are paid by the county.
Elkhart Elkhart City Communications -- -- -- -- -- -- Elkhart County 911 $2,200,000* $1,353,000* Total: $607,000* -- -- -- *Listed figures are estimates.
Franklin Franklin County 911 $298,045 $240,911*
Total: $43,134
911 Answering Equipment: $16,815
Radio Equipment: $26,319
-- ** Ripley County 911
Agreement: $14,000***
*Salary only covers dispatchers and part-time help. Sheriff and Director are paid from a different budget. **Franklin County Sheriff’s Department pays all utilities and CAD services for Franklin County dispatch. ***Franklin County pays $14,000 to Ripley County for the Batesville dispatch of Franklin County residents living near Batesville.
Gibson Gibson County Sheriff's Office
$645,265 $277,265*
Total: $145,000**
911 Answering Equipment: $120,000
Radio Equipment: $25,000
paid by county * OSSI Software Maintenance: $78,000
*Utilities and 7 of 9 full-time 911 employees are paid from the county general fund, the other two being paid from the E911 fund. **Telephone bills (Frontier 911 connectivity and routing) are paid for by Sheriff’s Office budget. Normal phone bills (long distance, standard rates, etc.) are paid for from the county general fund.
Grant Grant County Sheriff's Department * -- -- -- -- -- *The daily operations of the Grant County Dispatch Center are part of the Sheriff's Department budget. The only expenditures that are paid
from the 911 account are the lease on the 911 equipment, recording system, radio system, etc.
Greene Greene County Sheriff’s Department
$237,436 $222,279* Radio Equipment: $1,659** -- $1,413***
Cell Phones: $4,985
Telco Expenses: $7,101
****
*Only six dispatchers are paid out of 911 funds, the other six are paid from county general funds. **The equipment lease was paid off in 2009; new equipment is now needed and being paid on monthly agreement until ordered. ***The dispatch center is housed in the Sheriff’s Department so all utilities are paid by county general funds. ****All office supply expenses and uniforms are paid with Sheriff Department funds.
Linton Police Department -- -- -- -- -- --
Hamilton Hamilton County Public Safety -- -- -- -- -- --
Hancock Hancock County Emergency Operations Center $1,271,019 $1,066,268
Total: $79,226
Radio Equipment: $50,673 $102,067 $27,284
Phones: $35,424
Office supplies, Cleaning person: $6,190
Harrison Harrison County Emergency Management -- -- -- -- -- --
Hendricks Hendricks County Communications Center
$3,986,197 $2,106,806
Total: $1,083,100
911 Answering Equipment: $224,566
Radio Equipment: $858,534
$143,202* $653,089** --
*Total based on Public Safety Building bond payment times a utilization factor of 40% ($385,105 x .40). **The current location of the PSAP shares space with the Plainfield Police and the Plainfield Town Court. The cost of the utilities and maintenance of the building is shared as follows: HCCC at 40%, Plainfield Police at 40%, and the Plainfield Town Court at 20%. These costs are included in the amounts listed.
Howard Howard County (Kokomo) Communications $1,297,977* $1,057,249
Total: $166,989
911 Answering Equipment: $159,947
Radio Equipment: $7,042
-- $67,954** Travel & Training: $5,781
*2011 was the first year of consolidation. **The PSAP is located at the Criminal Justice Center and therefore the Sheriff’s Department budget covers all costs related to utilities, etc.
Table G2: Expenses - 2011 (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Jackson
Jackson County Sheriff Department -- $107,679* Radio Equipment: $278,667 -- $150,952** Training, Supplies, Etc.:
$10,688
*For director salary paid from 911 account. Salaries and benefits for dispatchers are paid for out of Sheriff’s Department budget. In 2011, the 911 fund paid $100,000 towards dispatch salaries, $50,000 to Jackson County Sheriff Department and $50,000 to Seymour Police Department. **Related Operations Costs include ongoing contracts to run PSAP operations (e.g., Verizon). The ROC numbers are included in the Radio Equipment total given.
Seymour City Police Department -- -- -- -- -- --
Jay Jay County Sheriff’s Office $348,511 $222,279 Radio Equipment: $10,599 -- $115,633* -- *Utilities are paid from the jail budget.
Jefferson
Jefferson County 911 -- $203,758*
Total: $162,552**
911 Answering Equipment: $118,521
Radio Equipment: $44,031
-- $17,486***
Training, Memberships, Etc.: $6,934
Travel: $400
*Salary/benefits include Jefferson County Sheriff's dispatchers from the budget. The salaries for the director and administrative assistant are included in that budget so are not reflected here. **Communication equipment is paid from 911 funds for the County PSAP. The Jefferson County 911 office manages the 911 revenue. It is a separate entity from the two PSAPs and has its own budget. ***Amount reflects 50% of the total costs for both PSAPs.
Madison Police Department (Communications & 911) -- $255,853*
Total: $10,871**
911 Answering Equipment: $6,602
Radio Equipment: $4,269
-- $17,486*** Training: $6,934
Misc.: $400
*Salary and benefits are paid by the City of Madison from the police budget. The salaries for the director and administrative assistant are included in that budget so are not reflected here. **Communications equipment includes the line items for communications equipment and IDACS/NCIC from Madison Police Department. ***Utilities and maintenance for all equipment are paid from Jefferson County 911 funds. The Jefferson County 911 office manages the 911 revenue. It is a separate entity from the two PSAPs and has its own budget. Amount reflects 50% of the total costs for both PSAPs
Johnson Edinburgh Police Department -- $131,766 /
$44,580* -- -- ** -- *Full-time and part-time dispatcher pay and benefits are funded from the police department budget. **Dispatch is located at the police station and all electric, telephone, and other bills are paid for from the police department’s budget. Electric bills average $1,200 per month. Telephone bills average between $700 and $800 per month.
Franklin City * $543,010 ** -- -- -- *The expense of the center is embedded in the larger city budget/Sheriff's Department budget. **Equipment is paid for from county 911 funds, but has no ongoing expense associated with them.
Knox Knox County Central Dispatch -- -- -- -- -- --
Kosciusko Kosciusko 911 Communications $1,173,948 $994,191
Total: $173,732
911 Answering Equipment: $132,275
Radio Equipment: $41,457
-- * Uniforms: $2,411
Training: $3,614
*Dispatch Center is located in the basement of the justice building; therefore related operating costs for items like utilities and maintenance are not available.
La Porte La Porte County E-911 $2,381,314* $1,272,622
Total: $339,376
911 Answering Equipment: $328,960
Radio Equipment: $10,416
-- $68,171**
Benefits: $116,702
Travel and Training: $18,438
Office Equipment:
$15,285
Uniforms: $6,137
*The wireless funds were not utilized in 2009 and 2010, instead sitting in an account unused. They were then paid out in 2011, which is why expenses are higher for this year. **The electric bill is paid for by the county and not from 911 funds.
LaGrange LaGrange County Communications -- $494,143 -- -- -- --
Table G2: Expenses - 2011 (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Lake
Cedar Lake Police Department -- $290,713* ** $28,000 *
Service Contract: $3,756
Lake County Circuit: $3,798
*Health insurance, utilities (gas and electric), generator system maintenance, and facility cleaning are paid from the council budget. **Funds for equipment must be requested from the county for a specific project.
Dyer Police Department $269,651 * ** -- $32,624
Clothing Allowance: $1,600
Dispatch Salaries:
$36,400
*Four full-time staff at $49,757 and four part-time at $14.00/hour. **All 911 equipment comes from Lake County.
Highland Police Department * $194,768 Radio Equipment: $3,468 -- -- -- *All costs associated with dispatchers are embedded in the police department budget.
St. John Police Department $225,000 -- Radio Equipment: $75,000 -- $4,000* -- *The PSAP is located in the Municipal Public Safety Facility with the police and fire departments. Utility costs not directly related to PSAP operations are paid by the town. Most maintenance for computers, radios, and dispatch consoles is handled in-house by staff for the police and IT staff for the town.
Marion Marion County Sheriff's 911 Communications -- -- -- -- -- --
Marshall Marshall County Sheriff's Department $1,926,962* $603,462** Total: $106,500 $1,217,000*** -- --
*The county general fund pays for everything not covered by the 911 surcharge funds. **Total for salary only. Does not include benefits. ***Includes all of the bond payments for the recently constructed Sheriff Department and jail complex.
Miami Miami County RDC $591,386 $376,386*
Total: $190,500
911 Answering Equipment: $169,500
Radio Equipment: $21,000
-- $10,000**
CAD Maintenance, Training: $10,000
Director and Assistant Cell Phones, Office Supplies:
$4,500
*All employee benefits are paid out of the county general fund. **The dispatch center is housed in the county annex building with other county offices and the county pays for all utilities and cleaning services.
Monroe Monroe County Central Emergency Dispatch Center $1,390,267
$1,059,992*
County: $390,716 City: $669,276
Total: $282,738
911 Answering Equipment: $252,738
Radio Equipment: $30,000
-- ** Salary for CAD Administrator: $47,536***
*Total does not include benefits. Both the county and the city pay for salaries from the 911 wireless funds. **Utilities are paid from the Bloomington Police Department budget, where the dispatch center is located. ***The CAD Administrator’s salary is paid from the city general fund.
Newton Newton County Sheriff's Department
$180,069* $128,280** Total: $1,660 -- $1,999
Education Programs, Uniforms: $7,127
Contracts: $41,004***
*The county pays for seven full-time dispatchers, electric, phone, internet, AVL, IDACS, mapping, facility supplies, and 911 answering equipment out of the jail fund from the county general fund. **The coordinator, one full-time, and two part-time dispatchers are paid from the 911 funds. ***Contracts are mostly for the phone systems.
Noble Noble County Communications * $270,600 Total: $130,000 -- ** -- *Some operation costs are covered by the Sheriff’s Department.
**A secondary PSAP maintained at the Kendallville Police Department costs $70,000 to operate.
Ohio Ohio County Communications $236,856* $175,000*
Total: $19,146
911 Answering Equipment: $9,462
Radio Equipment: $4,324
$17,625 -- Overtime and Part-time: $25,085
*Dispatch center is funded with 911 funds plus a portion of Riverboat Funds from both city and county (1% each). **Estimate.
Parke Parke County Emergency Management -- * -- -- -- --
*Parke County Emergency Management receives all 911 surcharge revenue from the county. The county general fund pays for three of the full-time dispatchers’ salaries and the dispatch supervisor’s salary. The 911 fund pays the remaining three full-time dispatchers’ salaries and a portion of the director’s salary.
Porter Porter County Central Communications $2,847,950 $2,370,169 -- * * -- *Share space with the Sheriff’s Department. Porter County pays all building expenses out of a separate budget.
Table G2: Expenses - 2011 (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Putnam Putnam County 911 $1,114,322 $481,066*
Total: $31,415
911 Answering Equipment: $21,080
Radio Equipment: $10,335
$321,715 $61,189*
Telephone Network: $74,545
CAD & Computer:
$144,451
*County pays for insurance (liability and equipment), generator fuel & maintenance, battery/UPS maintenance, furniture, dispatcher training, and office supplies.
Ripley Ripley County 911 Communications Center
$408,900 $276,185* Total: $119,815
911 Answering Equipment: $106,000
-- $4,800
Chairs, Postage, Pamphlets, Office Supplies: $6,100
Training: $2,000
*Ripley County pays for salary and benefits for five employees, IDACS equipment, and radio equipment and maintenance. All contributions from Ripley County come from the County General.
Shelby Shelby County Criminal Justice Center -- $103,911
Total: $91,771
911 Answering Equipment: $89,987
Radio Equipment: $1,784
-- $11,275 --
Steuben Steuben County Communications $1,130,567 $556,341
Total: $670,362
911 Answering Equipment: $72,000
Radio Equipment: $335,205
-- *
Radio Fund/Tower: $50,000
Tower Rental: $3,000
*The county pays for maintenance and insurance on the facility, electric, gas, some equipment, and for costs related to tower sites (electric, generators, rental, etc.).
Tipton Tipton County Communications
$650,000 $321,000
Total: $186,000
911 Answering Equipment: $6,000
Radio Equipment: $30,000
-- $7,000 Misc.: $3,000
Other Benefits: $48,000
Union Union County 911 -- -- -- -- -- --
Vigo Vigo County Central Dispatch $602,991 $213,307 Total: $89,046 * $8,504
Training: $15,120
Contractual Services: $277,014
*All utilities and facility costs are covered by the county.
Wabash
North Manchester Police Department $250,736 $178,792 Radio Equipment: $54,490 $3,781* -- -- *Dispatch is located in a facility that also houses the police and fire departments and therefore facility costs are part of the overall cost for
maintaining the building. The cost for the 911 computers and phones are paid for by Central Dispatch of Wabash County.
Wabash County 9-1-1 Central Dispatch Center $700,863 $404,400 /
$146,397
Total: $268,577
911 Answering Equipment: $113,452
Radio Equipment: $106,408*
$12,000 $4,685 -- *Radio equipment is on a five year lease-purchase plan ending in late 2015.
Wayne Wayne County Emergency Communications $1,371,777 $1,150,317
Total: $170,325
911 Answering Equipment: $143,312
Radio Equipment: $27,013
-- $44,107 Office Supplies, Travel, Training: $7,029
Wells Bluffton Dispatch (Bluffton PD)
$729,137 $607,337*
Total: $116,800
911 Answering Equipment: $106,800
Radio Equipment: $10,000
** ** Training: $5,000 *The city pays for five dispatchers, the surcharge pays for four, and the Wells County general fund reimburses the city for one. **The City of Bluffton pays for all utilities, building maintenance, insurance (building), office supplies, administrative telephone lines, and any expenses not covered by Wells County or the surcharge.
Table G2: Expenses - 2011 (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
White White County Communications/E911 * $537,337 Total: $60,000 -- ** Maintenance:
$25,000***
*The 911 surcharge covers less than half of the operation costs and the remaining costs are covered by license and excise taxes and property taxes levied by the county. **All building maintenance and electricity costs are paid for by the county as part of the Sheriff’s Department budget as the dispatch center is located inside the same building as the jail. ***Maintenance by our 911 phone provider is $12,549 and maintenance by our radio vendor is $9,900.
Whitley
Columbia City Communications -- $377,249
Total: $2,500*
Radio Equipment: $2,000 ** ** -- *Whitley County and Columbia City are on one system, but have PSAPs at both locations. Whitley County provides the 911 equipment.
**Building costs and utilities are paid from the city budget.
Whitley County Sheriff Department
$808,953* $645,944*
Total: $28,277
911 Answering Equipment: $12,821
Radio Equipment: $15,456
** $123,114**
Training: $897
Columbia City Contract: $10,721
*More than half the employees’ salaries (7) and the entire benefit portion (FICA, Medical, PERF, and Insurance) for all dispatchers (11) and directors (2) are paid out of the County General Fund. **All utilities, repairs and maintenance, a portion of the radio expenses, furniture, and most supplies are paid out of the Sheriff’s Department budget.
Table G3: Expenses - 2010 (Q5; n=67)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Adams Adams County Sheriff Department $478,396 $228,802 911 Answering Equipment: $164,373 * * -- *All facility costs and related operations costs are paid out of the jail account by the county.
Allen Consolidated Communications Partnership of Fort Wayne/Allen County
-- -- -- -- -- -- Center consolidated in 2011.
Bartholomew Bartholomew County Emergency 911 Center $1,318,732 $1,208,248 911 Answering Equipment: $177,200 -- Repairs: $29,150* -- *All of the electric bills and insurance are paid by the Auditor’s office from the General County Fund.
Benton Benton County Sheriff Department
$176,288 $110,136 Total: $55,507
911 Answering Equipment: $10,645
* * -- *Dispatch center is co-located with Sheriff Department and all building costs and utilities are paid from County General funds.
Boone Boone County Communication Center $765,000 -- * $15,000*/** * * *An initial investment of $6.1 million in 2006 covered the systems and equipment, supplies, facility, etc.
**Facilities maintenance agreement.
Brown Brown County Communications -- -- -- -- -- --
Carroll Carroll County E911 $174,991 $174,991 -- * * -- *Center is co-located with the Sheriff's Office and shares space with jail division. Dispatch center does not pay for any of the utilities or building maintenance, as these are paid from the Sheriff’s Department budget.
Cass Cass County Central Dispatch $920,911 $775,110* -- -- $145,801** -- *Retirement (PERF) is deducted by the Auditor’s Office directly and not included though it comes out of the center’s budget. **Utilities are paid by Probation Department and building maintenance is paid by County Commissioners.
Clark Charlestown Police Department -- -- -- -- -- --
Clark County 911 $1,211,121 $811,566 911 Answering Equipment: $300,000 -- $99,555 --
Clinton Clinton County Central Dispatch -- -- -- -- -- --
Daviess Washington Police Department * -- -- -- -- -- *Operating expenditures are taken out of the WPD budget.
Dearborn Dearborn County Communications $926,727 $757,227 Total: $6,000 * $151,000* Office Exp. Training:
$12,500 *All facility costs, electricity, water, etc., are paid from the County Commissioner's budget.
Table G3: Expenses - 2010 (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Decatur
Decatur County Sheriff’s Department $537,363 $199,471*
Total: $101,800
911 Answering Equipment: $78,193
Radio Equipment: $23,607
-- $233,636**/*** Training: $3,062 *The county pays insurance for five dispatchers. **The electric, phones and other utilities are paid by the host government. ***Equipment repair, maintenance and 911 telephone connection for 911 services.
Greensburg Police Department -- $269,605*
Total: $79,300
Radio Equipment: $58,850** $100,500*** -- --
*Includes only the salary for part-time dispatchers and 911 Coordinator. **For a camera monitoring system at the dispatch center and courthouse. ***The dispatch center is located inside the police department and budgeted as part of the police department budget. The listed cost is the total cost for the facility. The building lease is paid from the police department budget.
DeKalb DeKalb County Central Communications -- -- -- -- -- --
Dubois Dubois County Communications Center
-- -- * ** ** -- *$130,000 is budgeted to cover on-going 911 and mapping costs. When equipment needs to be replaced, an additional appropriation must be received from the county. An amount is set aside each year for equipment needs countywide. **All building and property costs (electric, water, etc.) are paid by the county.
Elkhart Elkhart City Communications -- -- -- -- -- -- Elkhart County 911 -- -- -- -- -- --
Franklin Franklin County 911 $448,302 $379,801*
Total: $54,501
911 Answering Equipment: $9,207
Radio Equipment: $45,294
-- ** Ripley County 911 Agreement: $14,000***
*Salary only covers dispatchers and part-time help. Sheriff and Director are paid from a different budget. **Franklin County Sheriff’s Department pays all utilities and CAD services for Franklin County dispatch. ***Franklin County pays $14,000 to Ripley County for the Batesville dispatch of Franklin County residents living near Batesville.
Gibson Gibson County Sheriff's Office $645,265 $277,265*
Total: $145,000**
911 Answering Equipment: $120,000
Radio Equipment: $25,000
Paid by county * OSSI Software
Maintenance: $78,000
*Utilities and 7 of 9 full-time 911 employees are paid from the county general fund, the other two being paid from the E911 fund. **Telephone bills (Frontier 911 connectivity and routing) are paid for by Sheriff’s Office budget. Normal phone bills (long distance, standard rates, etc.) are paid for from the county general fund.
Grant Grant County Sheriff's Department * -- -- -- -- --
*The daily operations of the Grant County Dispatch Center are part of the Sheriff's Department budget. The only expenditures that are paid from the 911 account are the lease on the 911 equipment, recording system, radio system, etc.
Greene Greene County Sheriff’s Department
$278,286 $260,403* Radio Equipment: $5,000
**
-- $2,748***
Cell Phones: $2,169
Telco Expenses: $7,966
****
*Only six dispatchers are paid out of 911 funds, the other six are paid from county general funds. **The equipment lease was paid off in 2009; new equipment is now needed and being paid on monthly agreement until ordered. ***The dispatch center is housed in the Sheriff’s Department so all utilities are paid by county general funds. ****All office supply expenses and uniforms are paid with Sheriff Department funds.
Linton Police Department -- -- -- -- -- --
Hamilton Hamilton County Public Safety -- -- -- -- -- --
Hancock Hancock County Emergency Operations Center $1,223,169 $1,037,338
Total: $72,206
Radio Equipment: $44,292 $250,528 $27,259
Phones: $33,633
Office supplies, Cleaning person: $1,031
Harrison Harrison County Emergency Management
-- -- -- -- -- --
Hendricks Hendricks County Communications Center
$4,158,378 $2,274,478
Total: $1,083,100
911 Answering Equipment: $224,566
Radio Equipment: $858,534
$143,202* $657,598** --
*Total based on Public Safety Building bond payment times a utilization factor of 40% ($385,105 x .40). **The current location of the PSAP shares space with the Plainfield Police and the Plainfield Town Court. The cost of the utilities and maintenance of the building is shared as follows: HCCC at 40%, Plainfield Police at 40%, and the Plainfield Town Court at 20%. These costs are included in the amounts listed.
Table G3: Expenses - 2010 (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Howard Howard County (Kokomo) Communications * -- -- -- -- -- -- *Did not consolidate until 2011.
Jackson
Jackson County Sheriff Department -- $107,549* Radio Equipment: $391,507 -- $161,657** Training, Supplies, Etc.:
$15,875
*For Director salary paid from 911 account. Salaries and benefits for dispatchers are paid for out of Sheriff’s Department budget. In 2010, the 911 fund paid $100,000 towards dispatch salaries, $50,000 to Jackson County Sheriff Department and $50,000 to Seymour Police Department. **Related Operations Costs include ongoing contracts to run PSAP operations (e.g., Verizon). The ROC numbers are included in the Radio Equipment total given.
Seymour City Police Department -- -- * -- -- -- *Seymour and Jackson County are not consolidated, but when Seymour upgraded their system in 2010, this was paid for with 911 funds.
Jay Jay County Sheriff’s Office $331,008 $224,823 -- -- $107,000* -- *Utilities are paid from the jail budget.
Jefferson
Jefferson County 911 -- $203,000*
Total: $83,262**
911 Answering Equipment: $68,105
Radio Equipment: $15,157
-- $20,680***
Training, Memberships, Etc.: $8,176
Travel: $500
*Salary/benefits include Jefferson County Sheriff's dispatchers from the budget. The salaries for the director and administrative assistant are included in that budget so are not reflected here. **Communication equipment is paid from 911 funds for the County PSAP. The Jefferson County 911 office manages the 911 revenue. It is a separate entity from the two PSAPs and has its own budget. ***Amount reflects 50% of the total costs for both PSAPs.
Madison Police Department (Communications & 911) -- $250,000*
Total: $10,852**
911 Answering Equipment: $5,657
Radio Equipment: $5,195
-- $20,680*** Training: $8,176
Misc.: $500
*Salary and benefits are paid by the City of Madison from the police budget. The salaries for the director and administrative assistant are included in that budget so are not reflected here. **Communications equipment includes the line items for communications equipment and IDACS/NCIC from Madison Police Department. ***Utilities and maintenance for all equipment are paid from Jefferson County 911 funds. The Jefferson County 911 office manages the 911 revenue. It is a separate entity from the two PSAPs and has its own budget. Amount reflects 50% of the total costs for both PSAPs.
Johnson Edinburgh Police Department -- $132,550 /
$44,500* -- -- ** --
*Full-time and part-time dispatcher pay and benefits are funded from the police department budget. **Dispatch is located at the police station and all electric, telephone, and other bills are paid for from the police department’s budget. Electric bills average $1,200 per month. Telephone bills average between $700 and $800 per month.
Franklin City * $515,256 ** -- -- -- *The expense of the center is embedded in the larger city budget/Sheriff's Department budget. **Equipment is paid for from county 911 funds, but has no ongoing expense associated with them.
Knox Knox County Central Dispatch -- -- -- -- -- --
Kosciusko Kosciusko 911 Communications $1,106,301 $978,308
Total: $124,045
911 Answering Equipment: $82,588
Radio Equipment: $41,457
-- * Uniforms: $640
Training: $3,308
*Dispatch Center is located in the basement of the justice building; therefore related operating costs for items like utilities and maintenance are not available.
La Porte La Porte County E-911 $1,761,537* $1,291,945
Total: $331,364
911 Answering Equipment: $313,076
Radio Equipment: $18,288
-- $25,146**
Benefits: $213,721
Travel and Training: $8,411
*Wireless funds were not utilized in 2010. **The electric bill is paid for by the county and not from 911 funds.
LaGrange LaGrange County Communications
-- $513,972 -- -- -- --
Table G3: Expenses - 2010 (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Lake
Cedar Lake Police Department -- $278,100* Radio Equipment: $1,867** $29,500 *
Service Contract: $3,756
Lake County Circuit: $3,774
*Health insurance, utilities (gas and electric), generator system maintenance, and facility cleaning are paid from the council budget. **Funds for equipment must be requested from the county for a specific project.
Dyer Police Department $269,651 * ** -- $32,624
Clothing Allowance: $1,600
Dispatch Salaries:
$36,400
*Four full-time staff at $49,757 and four part-time at $14.00/hour. **All 911 equipment comes from Lake County.
Highland Police Department * $183,789 Radio Equipment: $3,396 -- -- -- *All costs associated with dispatchers are embedded in the police department budget.
St. John Police Department $225,000 -- -- * $4,000* -- *The PSAP is located in the Municipal Public Safety Facility with the police and fire departments. Utility costs not directly related to PSAP operations are paid by the town. Most maintenance for computers, radios, and dispatch consoles is handled in-house by staff for the police and IT staff for the town.
Marion Marion County Sheriff's 911 Communications -- -- -- -- -- --
Marshall Marshall County Sheriff's Department $1,921,462* $603,462** Total: $101,000 $1,217,000*** -- --
*The county general fund pays for everything not covered by the 911 surcharge funds. **Total for salary only. Does not include benefits. ***Includes all of the bond payments for the recently constructed Sheriff Department and jail complex.
Miami Miami County RDC $589,386 $374,386*
Total: $190,500
911 Answering Equipment: $169,500
Radio Equipment: $21,000
-- $10,000**
CAD Maintenance, Training: $10,000
Director and Assistant Cell Phones, Office Supplies:
$4,500
*All employee benefits are paid out of the county general fund. **The dispatch center is housed in the county annex building with other county offices and the county pays for all utilities and cleaning services.
Monroe Monroe County Central Emergency Dispatch Center $1,314,608
$1,036,670*
County: $405,256 City: $631,414
Total: $277,938
911 Answering Equipment: $252,738
Radio Equipment: $25,200
-- ** -- *Total does not include benefits. Both the county and the city pay for salaries from the 911 wireless funds. **Utilities are paid from the Bloomington Police Department budget, where the dispatch center is located.
Newton Newton County Sheriff's Department
$177,739* $126,795** Total: $251 -- $1,952
Education Programs, Uniforms: $3,377
Contracts: $45,357***
*The county pays for seven full-time dispatchers, electric, phone, internet, AVL, IDACS, mapping, facility supplies, and 911 answering equipment out of the jail fund from the county general fund. In 2010, the I.T. Department took over computer and software expenses. **The coordinator, one full-time, and two part-time dispatchers are paid from the 911 funds. ***Contracts are mostly for the phone systems.
Noble Noble County Communications -- -- -- -- -- --
Ohio Ohio County Communications $235,044* $175,000**
Total: $18,604
911 Answering Equipment: $8,920
Radio Equipment: $4,324
$17,625 -- Overtime and Part-time: $23,815
*Dispatch center is funded with 911 funds plus a portion of Riverboat Funds from both city and county (1% each). **Estimate.
Parke Parke County Emergency Management -- * -- -- -- --
*Parke County Emergency Management receives all 911 surcharge revenue from the county. The county general fund pays for three of the full-time dispatchers’ salaries and the dispatch supervisor’s salary. The 911 fund pays the remaining three full-time dispatchers’ salaries and a portion of the director’s salary.
Porter Porter County Central Communications $2,652,837 $2,105,180 911 Answering Equipment: $1,040,000* ** ** --
*New Patriot Phone system, go live was early 2011.Totals reflect money from General Fund, Wireless Fund, Landline Fund and Rainy Day Fund combined. **Share space with the Sheriff’s Department. Porter County pays all building expenses out of a separate budget.
Table G3: Expenses - 2010 (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Putnam Putnam County 911 $1,022,819 $497,296
Total: $21,785
911 Answering Equipment: $14,618
Radio Equipment: $7,167
$313,923 $37,950*
Telephone Network: $51,694
CAD & Computer:
$100,171
*County pays for insurance (liability and equipment), generator fuel & maintenance, battery/UPS maintenance, furniture, dispatcher training, and office supplies.
Ripley Ripley County 911 Communications Center
$451,773 $306,748* Total: $131,425*
911 Answering Equipment: $116,350
-- $4,800
Chairs, Postage, Pamphlets, Office Supplies: $6,900
Training: $1,900
*Ripley County pays for salary and benefits for five employees, IDACS equipment, and radio equipment and maintenance. All contributions from Ripley County come from the County General.
Shelby Shelby County Criminal Justice Center -- $99,469
Total: $469,784
911 Answering Equipment: $89,241
Radio Equipment: $380,543
-- $10,259 --
Steuben Steuben County Communications $1,221,678 $530,773
Total: $690,905
911 Answering Equipment: $72,000
Radio Equipment: $335,205
-- *
Radio Fund/Tower: $50,000
Tower Rental: $3,000
*The county pays for maintenance and insurance on the facility, electric, gas, some equipment, and for costs related to tower sites (electric, generators, rental, etc.).
Tipton Tipton County Communications $675,000 $319,000 Total: $175,000 * * *Missing records for 2010.
Union Union County 911 -- -- -- -- -- --
Vigo Vigo County Central Dispatch $738,237 $107,300 Total: $291,342 * *
Training: $13,601
Contractual Services: $325,994
*All utilities and facility costs are covered by the county.
Wabash
North Manchester Police Department $241,167 $213,795 Radio Equipment: $8,643* $4,292** ** --
*The cost for the 911 computers and phones are paid for by Central Dispatch of Wabash County. **Dispatch is located in a facility that also houses the police and fire departments and therefore facility costs are part of the overall cost for maintaining the building.
Wabash County 9-1-1 Central Dispatch Center
-- -- -- * * -- *Provided by the Sheriff’s Department.
Wayne Wayne County Emergency Communications
$1,453,644 $1,109,979
Total: $301,276
911 Answering Equipment: $240,518
Radio Equipment: $60,757
-- $22,578 Office Supplies, Travel, Training: $19,812
Wells Bluffton Dispatch (Bluffton PD) $728,187 $607,337*
Total: $115,900
911 Answering Equipment: $106,800
Radio Equipment: $9,100
** ** Training: $4,950 *The city pays for five dispatchers, the surcharge pays for four, and the Wells County general fund reimburses the city for one. **The City of Bluffton pays for all utilities, building maintenance, insurance (building), office supplies, administrative telephone lines, and any expenses not covered by Wells County or the surcharge.
White White County Communications/E911 -- -- -- -- -- --
Table G3: Expenses - 2010 (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Whitley
Columbia City Communications
-- $364,000 Total: $2,500*
Radio Equipment: $2,000
** ** -- *Whitley County and Columbia City are on one system, but have PSAPs at both locations. Whitley County provides the 911 equipment. **Building costs and utilities are paid through from the city budget.
Whitley County Sheriff Department $797,029* $622,605*
Total: $10,776
911 Answering Equipment: $8,124
Radio Equipment: $2,652
** $150,378**
Training: $2,655
Columbia City Contract: $10,615
*More than half the employees’ salaries (7) and the entire benefit portion (FICA, Medical, PERF, and Insurance) for all dispatchers (11) and directors (2) are paid out of the County General Fund. **All utilities, repairs and maintenance, a portion of the radio expenses, furniture, and most supplies are paid out of the Sheriff’s Department budget.
Table G4: Expenses - 2009 (Q5; n=67)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Adams Adams County Sheriff Department
$336,967 $200,574 911 Answering Equipment: $136,393 * * -- *All facility costs and related operations costs are paid out of the jail account by the county.
Allen
Consolidated Communications Partnership of Fort Wayne/Allen County*
-- -- -- -- -- -- *Center consolidated in 2011.
Bartholomew Bartholomew County Emergency 911 Center $1,307,197 $1,129,102 911 Answering Equipment: $150,000 -- Repairs: $29,127* -- *All of the electric bills and insurance are paid by the Auditor’s office from the General County Fund.
Benton Benton County Sheriff Department $189,420 $128,058 Total: $61,362 * * -- *Dispatch center is co-located with Sheriff Department and all building costs and utilities are paid from County General funds.
Boone Boone County Communication Center $771,372 -- * $15,000*/** * * *An initial investment of $6.1 million in 2006 covered the systems and equipment, supplies, facility, etc.
**Facilities maintenance agreement.
Brown Brown County Communications
-- -- -- -- -- --
Carroll Carroll County E911 -- -- -- * * -- *Center is co-located with the Sheriff's Office and shares space with jail division. Dispatch center does not pay for any of the utilities or building maintenance.
Cass Cass County Central Dispatch -- * -- -- ** --
*Retirement (PERF) is deducted by the Auditor’s Office directly and not included though it comes out of the center’s budget. **Utilities are paid by Probation Department and building maintenance is paid by County Commissioners.
Clark Charlestown Police Department -- -- -- -- -- --
Clark County 911 $1,211,121 $811,566 911 Answering Equipment: $300,000 -- $99,555 --
Clinton Clinton County Central Dispatch -- -- -- -- -- --
Daviess Washington Police Department * -- -- -- -- -- *Operating expenditures are taken out of the WPD budget.
Dearborn Dearborn County Communications $909,741 $729,141 Radio Equipment: $10,000 * $149,600 Office Exp. Training: $11,000 *All facility costs, electricity, water, etc., are paid from the County Commissioner's budget.
Table G4: Expenses - 2009 (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Decatur
Decatur County Sheriff’s Department
$383,200 $204,352* Radio Equipment: $23,607 -- $152,065**/*** Training: $3,176 *The county pays insurance for five dispatchers. **The electric, phones and other utilities are paid by the host government. ***Equipment repair, maintenance and 911 telephone connection for 911 services.
Greensburg Police Department * $297,301**
Total: $1,916
911 Answering Equipment: Paid by Decatur County
-- -- -- *The dispatch center is located inside the police department and budgeted as part of the police department budget. **Includes only the salary for part-time dispatchers and 911 Coordinator.
DeKalb DeKalb County Central Communications -- -- -- -- -- --
Dubois Dubois County Communications Center
-- -- * ** ** -- *$130,000 is budgeted to cover on-going 911 and mapping costs. When equipment needs to be replaced, an additional appropriation must be received from the county. An amount is set aside each year for equipment needs countywide. **All building and property costs (electric, water, etc.) are paid by the county.
Elkhart Elkhart City Communications -- -- -- -- -- --
Elkhart County 911 -- -- -- -- -- --
Franklin Franklin County 911 $307,243 $251,842*
Total: $41,401
911 Answering Equipment: $650
Radio Equipment: $40,751
-- ** Ripley County 911 Agreement: $14,000***
*Salary only covers dispatchers and part-time help. Sheriff and Director are paid from a different budget. **Franklin County Sheriff’s Department pays all utilities and CAD services for Franklin County dispatch. ***Franklin County pays $14,000 to Ripley County for the Batesville dispatch of Franklin County residents living near Batesville.
Gibson Gibson County Sheriff's Office $645,265 $277,265*
Total: $145,000**
911 Answering Equipment: $120,000
Radio Equipment: $25,000
Paid by county * OSSI Software Maintenance: $78,000 *Utilities and 7 of 9 full-time 911 employees are paid from the county general fund, the other two being paid from the E911 fund. **Telephone bills (Frontier 911 connectivity and routing) are paid for by Sheriff’s Office budget. Normal phone bills (long distance, standard rates, etc.) are paid for from the county general fund.
Grant Grant County Sheriff's Department * -- -- -- -- -- *The daily operations of the Grant County Dispatch Center are part of the Sheriff's Department budget. The only expenditures that are
paid from the 911 account are the lease on the 911 equipment, recording system, radio system, etc.
Greene Greene County Sheriff’s Department $352,764 $255,308*
Total: $85,107
911 Answering Equipment: $83,867
Radio Equipment: $1,239
-- $925** Cell Phones: $4,316
Telco Expenses: $7,108
*Only six dispatchers are paid out of 911 funds, the other six are paid from county general funds. **The dispatch center is housed in the Sheriff’s Department so all utilities are paid by county general funds. All office supply expenses and uniforms are paid with Sheriff Department funds.
Linton Police Department -- -- -- -- -- --
Hamilton Hamilton County Public Safety
-- -- -- -- -- --
Hancock Hancock County Emergency Operations Center
-- -- -- -- -- --
Harrison Harrison County Emergency Management -- -- -- -- -- --
Hendricks Hendricks County Communications Center $4,141,867 $2,267,085
Total: $1,083,100
911 Answering Equipment: $224,566
Radio Equipment: $858,534
$143,202* $648,480** --
*Total based on Public Safety Building bond payment times a utilization factor of 40% ($385,105 x .40). **The current location of the PSAP shares space with the Plainfield Police and the Plainfield Town Court. The cost of the utilities and maintenance of the building is shared as follows: HCCC at 40%, Plainfield Police at 40%, and the Plainfield Town Court at 20%. These costs are included in the amounts listed.
Howard Howard County (Kokomo) Communications* -- -- -- -- -- -- *Center consolidated in 2011.
Table G4: Expenses - 2009 (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Jackson
Jackson County Sheriff Department -- $7,420* Radio Equipment: $37,652 -- $151,171** Training, Supplies, Etc.: $17,300 *For Director salary paid from 911 account. Salaries and benefits for dispatchers are paid for out of Sheriff’s Department budget.
**Related Operations Costs include ongoing contracts to run PSAP operations (e.g., Verizon). Seymour City Police Department -- -- -- -- -- --
Jay Jay County Sheriff’s Office $363,899 $218,756 911 Answering Equipment: $36,000 -- $109,142* -- *Utilities are paid from the jail budget.
Jefferson
Jefferson County 911 -- $202,000*
Total: $83,326**
911 Answering Equipment: $71,845
Radio Equipment: $11,481
-- $16,614* Training, Memberships, Etc.: $8,785
Travel: $750
*Salary/benefits include Jefferson County Sheriff's dispatchers from the budget. The salaries for the director and administrative assistant are included in that budget so are not reflected here. **Communication equipment is paid from 911 funds for the County PSAP. The Jefferson County 911 office manages the 911 revenue. It is a separate entity from the two PSAPs and has its own budget. ***Amount reflects 50% of the total costs for both PSAPs.
Madison Police Department (Communications & 911) -- $250,000*
Total: $8,141**
911 Answering Equipment: $4,163
Radio Equipment: $3,978
-- $16,614*** Training: $8,785
Misc.: $750
*Salary and benefits are paid by the City of Madison from the police budget. The salaries for the director and administrative assistant are included in that budget so are not reflected here. **Communications equipment includes the line items for communications equipment and IDACS/NCIC from Madison Police Department. ***Utilities and maintenance for all equipment are paid from Jefferson County 911 funds. The Jefferson County 911 office manages the 911 revenue. It is a separate entity from the two PSAPs and has its own budget. Amount reflects 50% of the total costs for both PSAPs
Johnson
Edinburgh Police Department -- $136,418 /
$46,429* -- -- ** -- *Full-time and part-time dispatcher pay and benefits are funded from the police department budget. **Dispatch is located at the police station and all electric, telephone, and other bills are paid for from the police department’s budget. Electric bills average $1,200 per month. Telephone bills average between $700 and $800 per month.
Franklin City * $506,066 ** -- -- -- *The expense of the center is embedded in the larger city budget/Sheriff's Department budget. **Equipment is paid for from county 911 funds, but has no ongoing expense associated with them.
Knox Knox County Central Dispatch -- -- -- -- -- --
Kosciusko Kosciusko 911 Communications $1,112,490 $946,331
Total: $158,354
911 Answering Equipment: $116,897
Radio Equipment: $41,457
-- * Uniforms: $4,065
Training: $3,741
*Dispatch Center is located in the basement of the justice building; therefore related operating costs for items like utilities and maintenance are not available.
La Porte La Porte County E-911 $1,756,853* $1,334,893
Total: $325,879
911 Answering Equipment: $310,592
Radio Equipment: $15,287
-- $20,175**
Benefits: $232,168
Travel and Training: $12,608
Office Equipment: $2,382
*The wireless funds were not utilized in 2009. **The electric bill is paid for by the county and not from 911 funds.
LaGrange LaGrange County Communications -- $504,652 -- -- -- --
Lake
Cedar Lake Police Department -- $280,014* Radio Equipment: $348** $28,000 *
Service Contract: $3,756
Lake County Circuit: $4,127
*Health insurance, utilities (gas and electric), generator system maintenance, and facility cleaning are paid from the council budget. **Funds for equipment must be requested from the county for a specific project.
Dyer Police Department $269,651 * ** -- $32,624 Clothing Allowance: $1,600
Dispatch Salaries: $36,400
*Four full-time staff at $49,757 and four part-time at $14.00/hour. **All 911 equipment comes from Lake County.
Highland Police Department * $210,976 Radio Equipment: $3,396 -- -- -- *All costs associated with dispatchers are embedded in the police department budget.
St. John Police Department $225,000 -- Radio Equipment: $6,000 -- $4,000* -- *The PSAP is located in the Municipal Public Safety Facility with the police and fire departments. Utility costs not directly related to PSAP operations are paid by the town. Most maintenance for computers, radios, and dispatch consoles is handled in-house by staff for the police and IT staff for the town.
Marion Marion County Sheriff's 911 Communications -- -- -- -- -- --
Table G4: Expenses - 2009 (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Marshall Marshall County Sheriff's Department -- -- -- $1,217,000* -- -- *Includes all of the bond payments for the recently constructed Sheriff Department and jail complex.
Miami Miami County RDC $587,134 $372,134*
Total: $190,500
911 Answering Equipment: $169,500
Radio Equipment: $21,000
** $10,000**
CAD Maintenance, Training: $10,000
Director and Assistant Cell Phone, Office Supplies: $4,500
*All employee benefits are paid out of the county general fund. **The dispatch center is housed in the county annex building with other county offices and the county pays for all utilities and cleaning services.
Monroe Monroe County Central Emergency Dispatch Center $1,286,790
$958,137*
County: $342,112 City: $616,025
Total: $282,738
911 Answering Equipment: $252,738
Radio Equipment: $30,000
-- ** Salary for CAD Administrator:
$45,915***
*Total does not include benefits. Both the county and the city pay for salaries from the 911 wireless funds. **Utilities are paid from the Bloomington Police Department budget, where the dispatch center is located. ***The CAD Administrator’s salary is paid from the city general fund.
Newton Newton County Sheriff's Department $180,513* $123,235** Total: $706 -- $4,455
Education Programs, Uniforms: $5,486
Contracts: $46,632***
*The county pays for seven full-time dispatchers, electric, phone, internet, AVL, IDACS, mapping, facility supplies, and 911 answering equipment out of the jail fund from the county general fund. **The coordinator, one full-time, and two part-time dispatchers are paid from the 911 funds. ***Contracts are mostly for the phone systems.
Noble Noble County Communications -- -- -- -- -- --
Ohio Ohio County Communications $210,927* $170,000**
Total: $18,302
911 Answering Equipment: $8,618
Radio Equipment: $4,324
$17,625 -- -- *Dispatch center is funded with 911 funds plus a portion of Riverboat Funds from both city and county (1% each). **Estimate.
Parke Parke County Emergency Management -- -- -- -- -- --
Parke County Emergency Management receives all 911 surcharge revenue from the county. The county general fund pays for three of the full-time dispatchers’ salaries and the dispatch supervisor’s salary. The 911 fund pays the remaining three full-time dispatchers’ salaries and a portion of the director’s salary.
Porter Porter County Central Communications $2,174,961 $1,514,693 -- * * -- *Share space with the Sheriff’s Department. Porter County pays all building expenses out of a separate budget.
Putnam Putnam County 911 $1,063,967* $508,799
Total: $19,645
911 Answering Equipment: $13,182
Radio Equipment: $6,463
$345,237 $53,339 Telephone Network: $46,616
CAD & Computer: $90,331
*County pays for insurance (liability and equipment), generator fuel & maintenance, battery/UPS maintenance, furniture, dispatcher training, and office supplies.
Ripley Ripley County 911 Communications Center $397,309 $257,284*
Total: $126,425
911 Answering Equipment: $116,350 -- $4,800
Chairs, Postage, Pamphlets, Office Supplies: $6,900
Training: $1,900
*Ripley County pays for salary and benefits for five employees, IDACS equipment, and radio equipment and maintenance. All contributions from Ripley County come from the County General.
Shelby Shelby County Criminal Justice Center -- $97,934
Total: $496,539
911 Answering Equipment: $108,911
Radio Equipment: $387,628
-- $6,618 --
Steuben Steuben County Communications $1,195,423 $458,439
Total: $736,984
911 Answering Equipment: $72,000
Radio Equipment: $4,164,795*
-- -- Radio Fund/Tower: $50,000
Tower Rental: $3,000
*2009 expenditure on radio equipment is not included in totals. **The county pays for maintenance and insurance on the facility, electric, gas, some equipment, and for costs related to tower sites (electric, generators, rental, etc.).The county also used Major Moves money to upgrade the radio system that is currently being implemented and will use 911 Funding to partially pay that fund back.
Table G4: Expenses - 2009 (Q5; n=67) (continued)
County PSAP Total expenses Salary/benefits Communications equipment (hardware and software)
Facility costs (rent, lease, bond, etc.)
Related operations costs (utilities,
maintenance, etc.) Other Comments
Tipton Tipton County Communications $675,000 $315,000 Total: $175,000 * * -- *Records missing for 2009.
Union Union County 911 -- -- -- -- -- --
Vigo Vigo County Central Dispatch $455,979 $87,387 Total: $68,983 * *
Training: $8,304
Office Supplies: $1,072
Contractual Services: $290,232
*All utilities and facility costs are covered by the county.
Wabash
North Manchester Police Department $300,218 $202,862 Radio Equipment: $77,567 $5,279 * --
*Dispatch is located in a facility that also houses the police and fire departments and therefore facility costs are part of the overall cost for maintaining the building. The cost for the 911 computers and phones are paid for by Central Dispatch of Wabash County.
Wabash County 9-1-1 Central Dispatch Center -- -- -- * * -- *Provided by the Sheriff’s Department.
Wayne Wayne County Emergency Communications $1,433,398 $1,084,087
Total: $221,770
911 Answering Equipment: $194,091
Radio Equipment: $27,679
-- $11,746 Office Supplies, Travel, & Training:
$15,796
Wells Bluffton Dispatch (Bluffton PD)
$709,041 $589,116*
Total: $115,200
911 Answering Equipment: $106,800
Radio Equipment: $8,400
-- ** Training: $4,725 *The city pays for five dispatchers, the surcharge pays for four, and the Wells County general fund reimburses the city for one. **The City of Bluffton pays for all utilities, building maintenance, insurance (building), office supplies, administrative telephone lines, and any expenses not covered by Wells County or the surcharge.
White White County Communications/E911 -- -- -- -- -- --
Whitley
Columbia City Communications -- $352,312
Total: $2,500*
Radio Equipment: $2,000 ** ** --
*Whitley County and Columbia City are on one system, but have PSAPs at both locations. Whitley County provides the 911 equipment. **Building costs and utilities are paid through from the city budget.
Whitley County Sheriff Department $824,522* $638,430*
Total: $26,858
911 Answering Equipment: $23,745
Radio Equipment: $3,113
** $148,077** Training: $647
Columbia City Contract: $10,510
*More than half the employees’ salaries (7) and the entire benefit portion (FICA, Medical, PERF, and Insurance) for all dispatchers (11) and directors (2) are paid out of the County General Fund. **All utilities, repairs and maintenance, a portion of the radio expenses, furniture, and most supplies are paid out of the Sheriff’s Department budget.
State of Indiana Indiana Advisory Commission on Intergovernmental Relations
103
Appendix H County and Municipal Data
Question 6 Revenues
Table H: Revenue - 2012 (Jan. 1 – June 30) (Q6; n=67)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Adams Adams County Sheriff Department $169,109 $111,455 $57,654 -- -- --
Allen Consolidated Communications Partnership of Fort Wayne/Allen County
$2,935,818* $868,942 $6,240 $1,597,565 $461,569
911 Tapes Fees: $1,156
Interest Income: $345
*Revenue split is 80/20, with Fort Wayne contributing 80% and Allen County contributing 20%.
Bartholomew Bartholomew County Emergency 911 Center $601,136* ** *** $118,977 City of Columbus: $181,437 --
*Total includes money provided by the City of Columbus to assist with budget shortfall. **Surcharge of $1.84 ***Surcharge of $.50
Benton Benton County Sheriff Department* $61,000 $22,510 $38,491 -- -- -- *Recent changes to the surcharge amount will likely result in the underfunding of PSAP operations. The budget does not presently receive any funds from the
county general fund or from any participating local governments.
Boone Boone County Communication Center* -- -- -- -- -- -- *A $6.1 million initial investment in 2006 covered the systems and equipment, supplies, facility, etc.
Brown Brown County Communications*
-- -- -- -- -- -- *Will need to contact Auditor's Office for revenue data.
Carroll Carroll County E911* $112,860 $62,860 -- -- City of Delphi: $50,000 -- *Carroll County took over the dispatch duties for the City of Delphi in 2009 for an offered $50,000 per year. This revenue may be lost in 2014 due to disagreement over whether Delphi should be required to contribute to the PSAP budget.
Cass Cass County Central Dispatch $424,841 $272,619 $52,222 $50,000 City of Logansport: $50,000 --
Clark Charlestown Police Department
-- -- -- -- -- --
Clark County 911 $784,290 $293,485 $160,920 $329,885 -- --
Clinton Clinton County Central Dispatch $1,011,587 $526,538 $55,143 -- Public Safety LOIT: $447,906 Frankfort City Light
& Power: $18,000
Daviess Washington Police Department
-- -- -- -- -- --
Dearborn Dearborn County Communications $471,657 $229,170 $85,685 $156,802 -- --
Decatur
Decatur County Sheriff’s Department $229,018 $98,127 $46,852 $84,039* -- -- *Contribution from host local government pays for five full-time dispatchers.
Greensburg Police Department $8,839 -- -- * Decatur County: $8,839 -- *Decatur County collects all revenue from 911 surcharges. They pay our 911 coordinator’s salary, part of our part-time employee’s salary, and for 911
equipment and upkeep.
DeKalb DeKalb County Central Communications -- -- -- -- -- --
Dubois Dubois County Communications Center
$842,020 $393,545 $154,235 $288,140* -- Appropriations for
Equipment: $6,100*
*From county general fund.
Elkhart Elkhart City Communications -- $41,195 * -- -- -- *An inter-local agreement with the county provides 35% of the monthly wireless revenue. Elkhart County 911 -- -- -- -- -- --
Franklin Franklin County 911 $117,284* -- -- -- Brookville Town: $16,600** -- *Revenue comes from 911 surcharges and county general funds. **Brookville pays 20% of the salaries of dispatchers. The Sheriff and Director are paid from a different budget.
Gibson Gibson County Sheriff's Office
-- -- -- -- -- --
Grant Grant County Sheriff's Department -- * -- -- -- -- *Prior to recent legislative changes, landline charge had always been $.54. No contributions from other government agencies are received.
Greene Greene County Sheriff’s Department $156,533 $90,751 $65,782 -- -- --
Linton Police Department -- -- -- -- -- --
Table H: Revenue - 2012 (Jan. 1 – June 30) (Q6; n=67) (continued)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Hamilton Hamilton County Public Safety -- -- -- -- -- --
Hancock Hancock County Emergency Operations Center $446,080 $339,886 $106,194 -- -- --
Harrison Harrison County Emergency Management
$750,000* $225,000 - $235,000
-- $515,000 – $525,000
-- -- *Revenue comes from wireline/wireless surcharges and County General funds. Total revenue is an estimated budget.
Hendricks Hendricks County Communications Center
$4,804,264* $1,180,000* $430,000*
Plainfield Police General Fund: $526,890**
Plainfield Fire
Territory Operating Fund: $148,610**
Hendricks County Sheriff General Fund: $771,050**
Brownsburg Police - General Fund: $300,000**
Brownsburg Fire Territory Operating Fund: $133,750**
Avon Police - General/EDIT Funds: $111,875**
Avon/Washington Township Fire Operating Fund: $160,000**
Danville Police - EDIT Fund: $238,500**
Pittsboro/Middle Township Fire Territory - Fire Operating Fund:
$13,400**
Pittsboro Police - General Fund: $7,912**
Coatesville Police General Fund: $4,570**
North Salem Police General Fund: $4,847**
Liberty Township Trustee: $17,560**
Eel River Township Trustee: $3,000**
Hendricks County Auditor – 911
Surplus After Debt Payments: $750,000
Interest Earned: $2,300 (est.)
*Totals are estimated for the entire fiscal year of 2012. **The Center did not start collecting FY '12 contributions until after June 30, 2012. The amounts in this column reflect each unit's commitment to be paid during FY 2012.
Howard Howard County (Kokomo) Communications $281,508* $157,657 $123,851 -- -- -- *Revenue from 911 surcharges pay for all operating costs while city and county pay for personnel costs. All 911 funds are committed to operating costs first;
any remaining costs are split between the city (70%) and the county (30%).
Jackson
Jackson County Sheriff Department
$129,646 $66,674 $32,972 -- -- --
Seymour City Police Department -- -- -- -- -- --
Jay Jay County Sheriff’s Office $221,778 $101,920 $40,003 $79,855 -- --
Jefferson Jefferson County 911* $137,487 $82,478 $55,009 -- -- -- *Revenue is not collected by the PSAP. The revenue is collected by Jefferson County and managed by the Jefferson County 911 Office, a separate entity. Madison Police Department (Communications & 911)* -- -- -- -- -- -- *Revenue is not collected by the PSAP. The revenue is collected by Jefferson County and managed by the Jefferson County 911 Office, a separate entity.
Table H: Revenue - 2012 (Jan. 1 – June 30) (Q6; n=67) (continued)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Johnson Edinburgh Police Department -- -- -- -- -- -- Franklin City -- -- -- -- -- --
Knox Knox County Central Dispatch
-- -- -- -- -- --
Kosciusko Kosciusko 911 Communications $581,792 $123,566 $171,484 $286,742 -- --
La Porte La Porte County E-911 $623,820 * ** $323,982*** -- -- *Surcharge of $2.21 **Surcharge of $.50 ***Host local government contributions are from the County General Fund, while other revenue comes from the landline surcharge.
LaGrange LaGrange County Communications
-- -- -- -- -- --
Lake
Cedar Lake Police Department -- -- -- -- -- * *County funds are available for equipment, but have to be specifically requested for a given project.
Dyer Police Department -- * * -- -- -- *Lake County receives and then distributes landline and wireless surcharges. Highland Police Department -- -- -- -- -- -- St. John Police Department -- -- -- -- -- --
Marion Marion County Sheriff's 911 Communications -- -- -- -- -- --
Marshall Marshall County Sheriff's Department
* $146,976 -- -- ** --
*The county general fund pays for everything not covered by the 911 surcharge funds. **In the process of completing an inter-local agreement that will go into effect in 2014. Upon agreement, Argos, Bourbon, and Culver will resume contributing to the central dispatch operation budget. Central Dispatch Center will also include Plymouth, who will contribute to the budget. Argos, Bourbon and Culver were not billed this year.
Miami Miami County RDC $224,575 $103,390 $61,185 $30,000 City of Peru: $30,000 --
Monroe Monroe County Central Emergency Dispatch Center $252,231 $115,722 $124,509 --
County Training: $4,000 City Training: $8,000 *
*The center is located in the Bloomington Police Department facility. Therefore, the city pays for utilities, janitorial staff, CAD administration, IT support, and facility upkeep.
Newton Newton County Sheriff's Department * -- -- -- -- -- *The Coordinator, a full-time and two part-time dispatchers are paid from the 911 funds; everyone else is paid from the jail fund (county general fund).
Noble Noble County Communications * -- -- -- -- -- *Need to get monetary figures from Noble County Auditor
Ohio Ohio County Communications * -- -- -- -- -- *Revenue comes from 911 funds plus a portion of Riverboat Funds from both city and county (1% each).
Parke Parke County Emergency Management * -- -- -- -- --
*All of the 911 surcharge revenue coming to Parke County comes to Parke County Emergency Management. The county general fund pays for three of the full-time dispatchers’ salaries and the dispatch supervisor’s salary. The 911 fund pays the other three full-time dispatchers’ salaries and a portion of the director's salary.
Porter Porter County Central Communications* $1,594,468 $624,369 $292,622 $156,239 --
Rainy Day Fund: $521,237**
*The Communications Center broke away from the Sheriff’s Department in 2003 and has never had a general fund budget. Everything is purchased with 911 funds. **Rainy Day fund budgeted for entire year of 2012 is $1,925,318. Money listed is money used out of the Rainy Day fund for all of 2011 and half of 2012. After 2012 there will be approximately $3,000,000+ in the Rainy Day Fund.
Putnam Putnam County 911 $756,096 $220,625 $62,951 $472,520* -- -- *HAZMAT Fund: $395,924; General Fund: $76,569
Ripley Ripley County 911 Communications Center $362,813 $183,498 $49,711 $122,404* Franklin County: $7,200 -- *Ripley County contributions come from the County General Fund.
Shelby Shelby County Criminal Justice Center $241,367 $169,591 $71,777 -- -- --
Steuben Steuben County Communications -- -- -- -- -- --
Tipton Tipton County Communications
-- -- -- -- -- --
Table H: Revenue - 2012 (Jan. 1 – June 30) (Q6; n=67) (continued)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Union Union County 911 -- -- -- -- -- --
Vigo Vigo County Central Dispatch $352,505 $144,294 $157,390 -- -- Encumbered Money
& Refunds: $50,821
Wabash
North Manchester Police Department
$154,561* -- -- $154,561 -- -- *Prior to 2010, the Town of North Manchester received a portion of the e911 funds from Wabash County. In 2010, Wabash County Central Dispatch was created and these funds were no longer received. Since 2010 the complete funding for North Manchester has come from the Town’s General Fund.
Wabash County 9-1-1 Central Dispatch Center $406,576 $121,356 $55,890 $143,078 City of Wabash: $86,252 --
Wayne Wayne County Emergency Communications $858,161 $202,015 $104,524 $383,391 City of Richmond: $168,231 --
Wells Bluffton Dispatch (Bluffton PD) $188,435 $114,606 $48,829 * Wells County General Fund:
$25,000 -- *The balance of funds for the operation of the PSAP comes from the City of Bluffton.
White White County Communications/E911 $380,347* $110,013 $44,416 $225,918 -- -- *Revenue from 911 surcharges cover less than half of the operation costs and the rest are covered by license and excise taxes and property taxes levied by
the county.
Whitley
Columbia City Communications * -- -- -- -- -- *All money is collected through Whitley County Sheriff.
Whitley County Sheriff Department $173,236 $117,346 $55,890 -- -- --
Table H: Revenue - 2011 (Q6; n=67)
County PSAP Total revenue Landline
surcharges Wireless
surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Adams Adams County Sheriff Department
$398,179 $269,712 $128,467 -- -- --
Allen
Consolidated Communications Partnership of Fort Wayne/Allen County*
$2,599,573** -- -- $1,581,670 Fort Wayne: $1,017,388 911 Tapes Fees: $515
*Revenue split is 80/20, with Fort Wayne contributing 80% and Allen County contributing 20%. **Consolidated in August of 2011, so totals will not reflect annualized budget totals.
Bartholomew Bartholomew County Emergency 911 Center $1,245,001* ** *** $130,447 City of Columbus: $336,409 --
*Total includes money provided by the City of Columbus to assist with a budget shortfall. **Surcharge of $1.84 ***Surcharge of $.50
Benton Benton County Sheriff Department
$146,895* $26,868 $120,027 -- -- -- *Recent changes to the surcharge amount will likely result in the underfunding of PSAP operations. The budget does not presently receive any funds from the county general fund or from any participating local governments.
Boone Boone County Communication Center*
-- -- -- -- -- -- *A $6.1 million initial investment in 2006 covered the systems and equipment, supplies, facility, etc.
Brown Brown County Communications* -- -- -- -- -- -- *Will need to contact Auditor's Office for revenue data.
Carroll Carroll County E911 $238,976 $188,976 -- -- City of Delphi: $50,000* -- *Carroll County took over the dispatch duties for the City of Delphi in 2009 for an offered $50,000 per year. This revenue may be lost in 2014 due to disagreement over whether Delphi should be required to contribute to the PSAP budget.
Cass Cass County Central Dispatch $853,023 $609,309 $143,714 $50,000 City of Logansport: $50,000 --
Clark Charlestown Police Department -- -- -- -- -- --
Clark County 911 $1,681,034 $598,161 $362,873 $450,000 -- --
Table H: Revenue - 2011 (Q6; n=67) (continued)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Clinton Clinton County Central Dispatch $1,260,062 $430,905 $125,905 -- Public Safety LOIT: $704,129
Frankfort City Light & Power: $36,000
Daviess Washington Police Department -- -- -- -- -- --
Dearborn Dearborn County Communications $904,521 $430,371 $165,985 $308,165 -- --
Decatur
Decatur County Sheriff’s Department $478,788 $218,755 $103,598 $156,435* -- -- *Contribution from host local government pays for five full-time dispatchers.
Greensburg Police Department
$31,515 -- -- -- Decatur County: $31,515* -- *Decatur County collects all revenue from 911 surcharges. They pay our 911 coordinator’s salary, part of our part-time employee’s salary, and for 911 equipment and upkeep.
DeKalb DeKalb County Central Communications -- -- -- -- -- --
Dubois Dubois County Communications Center $888,489 $400,480 $130,000 $279,840* --
Appropriations for Equipment: $78,169*
*From county general fund
Elkhart Elkhart City Communications -- $86,909 * -- -- -- *An inter-local agreement with the county provides 35% of the monthly wireless revenue. Elkhart County 911 -- -- -- -- -- --
Franklin Franklin County 911 $219,450* -- -- -- Brookville Town: $37,792** -- *Revenue comes from 911 surcharges and county general funds. **Brookville pays 20% of the salaries of dispatchers. The Sheriff and Director are paid from a different budget.
Gibson Gibson County Sheriff's Office $487,776 $149,820 $126,261 $211,694 -- --
Grant Grant County Sheriff's Department -- * -- -- -- -- *Prior to recent legislative changes, landline surcharge had always been $.54. No contributions from other government agencies are received.
Greene Greene County Sheriff’s Department $345,531 $220,212 $125,319 -- -- --
Linton Police Department -- -- -- -- -- --
Hamilton Hamilton County Public Safety -- -- -- -- -- --
Hancock Hancock County Emergency Operations Center $1,508,810 $648,610 $230,200 $250,000 City of Greenfield: $380,000 --
Harrison Harrison County Emergency Management
* -- -- -- -- -- *Revenue comes from wireline/wireless surcharges and County General funds.
Table H: Revenue - 2011 (Q6; n=67) (continued)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Hendricks Hendricks County Communications Center $3,973,204 $1,220,571 $446,039
Plainfield Police General Fund:
$341,600
Plainfield Fire Territory Operating Fund: $209,400
Hendricks County Sheriff General Fund: $718,600
Brownsburg Police General Fund: $410,000
Brownsburg Fire Territory Operating Fund: $181,125
Avon Police - General/EDIT Funds: $77,750
Avon/Washington Township Fire Operating Fund: $50,000
Danville Police - EDIT Fund: $275,000
Pittsboro/Middle Township Fire Territory Operating Fund:
$13,038
Pittsboro Police General Fund: $7,912
Coatesville Police General Fund: $1,583
North Salem Police General Fund: $1,494
Town of Amo Police: $750
Town of Clayton Police: $2,236
Town of Stilesville Police: $1,600
Union Township Trustee: $2,000
Clay Township Trustee: $3,300
Franklin Township Trustee: $3,487
Eel River Township Trustee: $2,984
Interest Earned: $2,735
Howard Howard County (Kokomo) Communications $1,297,977* $329,825 $278,347 --
Howard County: $206,942
City of Kokomo: $482,864 -- *Revenue from 911 surcharges pay for all operating costs while city and county pay for personnel costs. All 911 funds are committed to operating costs first;
any remaining costs are split between the city (70%) and the county (30%).
Jackson
Jackson County Sheriff Department $316,701 $171,073 $145,627 -- -- --
Seymour City Police Department -- -- -- -- -- --
Jay Jay County Sheriff’s Office $396,457 $195,488 $80,077 $120,892 -- --
Table H: Revenue - 2011 (Q6; n=67) (continued)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Jefferson Jefferson County 911 $276,664* $154,481 $122,183 -- -- -- *Revenue is not collected by the PSAP. The revenue is collected by Jefferson County and managed by the Jefferson County 911 Office, a separate entity. Madison Police Department (Communications & 911)
* -- -- -- -- -- *Revenue is not collected by the PSAP. The revenue is collected by Jefferson County and managed by the Jefferson County 911 Office, a separate entity.
Johnson Edinburgh Police Department -- -- -- -- -- -- Franklin City -- -- -- -- -- --
Knox Knox County Central Dispatch -- -- -- -- -- --
Kosciusko Kosciusko 911 Communications $1,173,948 $263,771 $352,676 $557,501 -- --
La Porte La Porte County E-911 $1,280,620 * ** $428,026*** -- -- *Surcharge of $2.21 **Surcharge of $.50 ***Host local government contributions are from the County General Fund, while other revenue comes from the landline surcharge.
LaGrange LaGrange County Communications -- -- -- -- -- --
Lake
Cedar Lake Police Department -- -- -- -- -- * *County funds are available for equipment, but have to be specifically requested for a given project.
Dyer Police Department -- * * -- -- -- *Lake County receives and then distributes landline and wireless surcharges. Highland Police Department -- -- -- -- -- -- St. John Police Department -- -- -- -- -- --
Marion Marion County Sheriff's 911 Communications -- -- -- -- -- --
Marshall Marshall County Sheriff's Department $417,918* $309,928 $95,990 --
Argos Police Department: $4,000
Bourbon Police Department: $4,000
Culver Police Department: $4,000
-- *The county general fund pays for everything not covered by the 911 surcharge funds.
Miami Miami County RDC $510,955 $277,164 $113,791 $60,000 City of Peru: $60,000 ---
Monroe Monroe County Central Emergency Dispatch Center $481,286 $251,130 $218,156 *
County training: $4,000 City training: $8,000 --
*The center is located in the Bloomington Police Department facility. Therefore, the city pays for utilities, janitorial staff, CAD administration, IT support, and facility upkeep.
Newton Newton County Sheriff's Department $127,652* $125,027 $2,625 -- -- -- The Coordinator, a full-time and two part-time dispatchers are paid from the 911 funds; everyone else is paid from the jail fund (county general fund).
Noble Noble County Communications* -- -- -- -- -- -- *Need to get monetary figures from Noble County Auditor
Ohio Ohio County Communications $91,136* $47,759 $43,377 -- -- -- *Revenue comes from 911 funds plus a portion of Riverboat Funds from both city and county (1% each).
Parke Parke County Emergency Management * -- -- -- -- --
*All of the 911 surcharge revenue coming to Parke County comes to Parke County Emergency Management. The county general fund pays for three of the full-time dispatchers’ salaries and the dispatch supervisor’s salary. The 911 fund pays the other three full-time dispatchers’ salaries and a portion of the director's salary.
Porter Porter County Central Communications* $2,144,866 $1,071,088 $515,526 -- -- Rainy Day Fund:
$558,252 *The Communications Center broke away from the Sheriff’s Department in 2003 and has never had a general fund budget. Everything was purchased with 911 funds.
Putnam Putnam County 911 $1,058,495 $462,523 $89,702 $506,241* -- -- *HAZMAT Fund: $321,715; General Fund: $184,525
Ripley Ripley County 911 Communications Center $514,860 $223,359 $110,227 $166,874* Franklin County: $14,400 -- *Ripley County contributions come from the County General Fund.
Shelby Shelby County Criminal Justice Center $521,280 $361,505 $159,775 -- -- --
Table H: Revenue - 2011 (Q6; n=67) (continued)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Steuben Steuben County Communications $1,031,771 $414,381 $128,463 $444,700 --
REMC: $2,000
Tower Rental/School Rental: $42,228
Tipton Tipton County Communications -- -- -- -- -- --
Union Union County 911 -- -- -- -- -- --
Vigo Vigo County Central Dispatch $658,994 $286,393 $351,473 -- -- Encumbered Money
& Refunds: $21,127
Wabash
North Manchester Police Department
$250,736* -- -- $250,736 -- -- *Prior to 2010, the Town of North Manchester received a portion of the e911 funds from Wabash County. In 2010, Wabash County Central Dispatch was created and these funds were no longer received. Since 2010 the complete funding for North Manchester has come from the Town’s General Fund.
Wabash County 9-1-1 Central Dispatch Center $747,261 $279,485 $125,790 $174,433 City of Wabash: $167,553 --
Wayne Wayne County Emergency Communications $1,792,964 $426,598 $251,401 $764,991 City of Richmond: $349,974 --
Wells Bluffton Dispatch (Bluffton PD) $454,122 $245,230 $108,892 * Wells County General Fund:
$100,000 -- *The balance of funds for the operation of the PSAP comes from the City of Bluffton.
White White County Communications/E911 $943,087* $548,098 $99,727 $295,262 -- -- *Revenue from 911 surcharges cover less than half of the operation costs and the rest are covered by license and excise taxes and property taxes levied by
the county.
Whitley
Columbia City Communications * -- -- -- -- -- *All money is collected through Whitley County Sheriff.
Whitley County Sheriff Department $342,710 $200,688 $142,023 -- -- --
Table H: Revenue - 2010 (Q6; n=67)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Adams Adams County Sheriff Department $425,844 $285,640 $140,204 -- -- --
Allen
Consolidated Communications Partnership of Fort Wayne/Allen County*
-- -- -- -- -- -- *2010 was prior to consolidation.
Bartholomew Bartholomew County Emergency 911 Center $1,509,806 * ** $400,625*** City of Columbus: $154,682 --
*Surcharge of $1.84 **Surcharge of $.50 ***County approved money from CEDT monies to cover undetermined county shortfall due to loss of revenues.
Benton Benton County Sheriff Department $153,782 $21,679 $132,103 * * -- *The budget does not presently receive any funds from the county general fund or from any participating local governments.
Boone Boone County Communication Center* -- -- -- -- -- -- *A $6.1 million initial investment in 2006 covered the systems and equipment, supplies, facility, etc.
Brown Brown County Communications* -- -- -- -- -- -- *Will need to contact Auditor's Office for revenue data.
Table H: Revenue - 2010 (Q6; n=67) (continued)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Carroll Carroll County E911 $259,271 $209,271 -- -- City of Delphi: $50,000* -- *Carroll County took over the dispatch duties for the City of Delphi in 2009 for an offered $50,000 per year. This revenue may be lost in 2014 due to disagreement over whether Delphi should be required to contribute to the PSAP budget.
Cass Cass County Central Dispatch $849,805 $584,611 $165,194 $50,000 City of Logansport: $50,000 --
Clark Charlestown Police Department -- -- -- -- -- --
Clark County 911 $1,345,187 $767,872 $327,315 $250,000 -- --
Clinton Clinton County Central Dispatch -- -- -- -- -- --
Daviess Washington Police Department -- -- -- -- -- --
Dearborn Dearborn County Communications $882,939 $444,728 $150,554 $287,657 -- --
Decatur
Decatur County Sheriff’s Department $503,877 $239,495 $110,011 $154,371* -- -- *Contribution from host local government pays for five full-time dispatchers.
Greensburg Police Department
* -- -- -- Decatur County: $56,047 -- *Decatur County collects all revenue from 911 surcharges. They pay our 911 coordinator’s salary, part of our part-time employee’s salary, and for 911 equipment and upkeep.
DeKalb DeKalb County Central Communications -- -- -- -- -- --
Dubois Dubois County Communications Center $844,283 $393,218 $130,000 $276,840* --
Appropriations for Equipment: $44,225*
*From county general fund
Elkhart Elkhart City Communications $98,973 $98,973 * -- -- -- *An inter-local agreement with the county provides 35% of the monthly wireless revenue. Elkhart County 911 -- -- -- -- -- --
Franklin Franklin County 911 $240,389* -- -- -- Brookville Town: $48,224** -- *Revenue comes from 911 surcharges and county general funds. **Brookville pays 20% of the salaries of dispatchers. The Sheriff and Director are paid from a different budget.
Gibson Gibson County Sheriff's Office $526,365 $184,932 $136,040 $205,394 -- --
Grant Grant County Sheriff's Department -- * -- -- -- -- *Prior to recent legislative changes, landline charge had always been $.54. No contributions from other government agencies are received.
Greene Greene County Sheriff’s Department $364,552 $221,856 $142,696 -- -- --
Linton Police Department -- -- -- -- -- --
Hamilton Hamilton County Public Safety -- -- -- -- -- --
Hancock Hancock County Emergency Operations Center $1,543,120 $697,944 $215,176 $250,000 City of Greenfield: $380,000 --
Harrison Harrison County Emergency Management * -- -- -- -- -- *Revenue comes from wireline/wireless surcharges and County General funds.
Table H: Revenue - 2010 (Q6; n=67) (continued)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Hendricks Hendricks County Communications Center $6,773,913 $1,274,971 $381,781 $756,500
Hendricks County Sheriff - General Fund: $1,077,900
Brownsburg Police General Fund: $615,000
Brownsburg Fire Territory Operating Fund: $120,750
Avon Police - General/EDIT Funds: $86,625
Avon/Washington Township Fire Operating Fund: $28,875
Danville Police - EDIT Fund: $275,000
Pittsboro/Middle Township Fire Territory Operating Fund:
$4,138
Pittsboro Police General Fund: $8,573
Town of Coatesville Police: $3,167
Lizton Police – General Fund: $1,800
Liberty Township Trustee: $7,410
Hendricks County Auditor - Surplus
from 911 Fees After Debt Payments: $2,124,434
Interest Earned:
$3,324
Miscellaneous Reimbursements:
$3,665
Howard Howard County (Kokomo) Communications* $669,396 $352,175 $317,222 -- -- -- *Center was not consolidated In 2010.
Jackson
Jackson County Sheriff Department
$409,345 $207,833 $201,512 -- -- --
Seymour City Police Department -- -- -- -- -- --
Jay Jay County Sheriff’s Office $396,482 $151,191* $126,529 $118,762 -- -- *Jay County’s surcharge was raised from $1.75 to $2.78 in November of 2010.
Jefferson Jefferson County 911 $314,595* $181,713 $132,882 -- -- -- *Revenue is not collected by the PSAP. The revenue is collected by Jefferson County and managed by the Jefferson County 911 Office, a separate entity. Madison Police Department (Communications & 911)* -- -- -- -- -- -- *Revenue is not collected by the PSAP. The revenue is collected by Jefferson County and managed by the Jefferson County 911 Office, a separate entity.
Johnson Edinburgh Police Department -- -- -- -- -- -- Franklin City -- -- -- -- -- --
Knox Knox County Central Dispatch -- -- -- -- -- --
Kosciusko Kosciusko 911 Communications $1,106,301 $298,814 $371,649 $435,838 -- --
La Porte La Porte County E-911* $1,585,539 ** *** $498,960**** -- --
*Wireless funds were not utilized in 2010, instead sitting in an account unused. They were then paid out in 2011. **Surcharge of $2.21. ***Surcharge of $.50. ****Host local government contributions are from the County General Fund, while other revenue comes from the landline surcharge.
Table H: Revenue - 2010 (Q6; n=67) (continued)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
LaGrange LaGrange County Communications -- -- -- -- -- --
Lake
Cedar Lake Police Department -- -- -- -- -- * *County funds are available for equipment, but have to be specifically requested for a given project. Dyer Police Department -- * * -- -- -- *Lake County receives and then distributes landline and wireless surcharges. Highland Police Department -- -- -- -- -- -- St. John Police Department -- -- -- -- -- --
Marion Marion County Sheriff's 911 Communications -- -- -- -- -- --
Marshall Marshall County Sheriff's Department $517,926* $326,473 $179,453 --
Argos Police Department: $4,000 Bourbon Police Department:
$4,000 Culver Police Department:
$4,000
-- *The county general fund pays for everything not covered by the 911 surcharge funds.
Miami Miami County RDC $503,612 $247,601 $136,011 $60,000 City of Peru: $60,000 ---
Monroe Monroe County Central Emergency Dispatch Center
$484,561 $252,756 $219,805 * County training: $4,000 City training: $8,000
-- *The center is located in the Bloomington Police Department facility. Therefore, the city pays for utilities, janitorial staff, CAD administration, IT support, and facility upkeep.
Newton Newton County Sheriff's Department $140,256* $137,145 $3,112 -- -- -- *The Coordinator, a full-time and two part-time dispatchers are paid from the 911 funds; everyone else is paid from the jail fund (county general fund).
Noble Noble County Communications* -- -- -- -- -- -- *Need to get monetary figures from Noble County Auditor
Ohio Ohio County Communications $95,265* $50,821 $44,444 -- -- -- *Revenue comes from 911 funds plus a portion of Riverboat Funds from both city and county (1% each).
Parke Parke County Emergency Management * -- -- -- -- --
*All of the 911 surcharge revenue coming to Parke County comes to Parke County Emergency Management. The county general fund pays for three of the full-time dispatchers’ salaries and the dispatch supervisor’s salary. The 911 fund pays the other three full-time dispatchers’ salaries and a portion of the director's salary.
Porter Porter County Central Communications* $1,644,246 $1,116,685 $527,560 -- -- -- *The Communications Center broke away from the Sheriff’s Department in 2003 and has never had a general fund budget. Everything is purchased with
911 funds. Putnam Putnam County 911 $1,107,536 $434,264 $148,535 $524,738* -- -- *HAZMAT Fund: $313,923; General Fund: $210,515
Ripley Ripley County 911 Communications Center $554,247 $258,742 $117,296 $163,809* Franklin County: $14,400 -- *Ripley County contributions come from the County General Fund.
Shelby Shelby County Criminal Justice Center $704,450 $478,488 $225,961 -- -- --
Steuben Steuben County Communications $997,720 $448,999 $140,204 $364,289 --
REMC: $2,000 Tower Rental/School
Rental: $42,228
Tipton Tipton County Communications -- -- -- -- -- --
Union Union County 911 -- -- -- -- -- --
Vigo Vigo County Central Dispatch $840,483 $240,453 $388,029 -- --
Investments: $201,000
Encumbered Money & Refunds: $11,002
Wabash
North Manchester Police Department* $241,167 $63,750 -- $177,417 -- --
*Prior to 2010, the Town of North Manchester received a portion of the e911 funds from Wabash County. In 2010, Wabash County Central Dispatch was created and these funds were no longer received.
Wabash County 9-1-1 Central Dispatch Center $492,606 $348,237 $144,369 -- -- --
Table H: Revenue - 2010 (Q6; n=67) (continued)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Wayne Wayne County Emergency Communications $1,833,267 $470,525 $275,670 $724,702 City of Richmond: $362,370 --
Wells Bluffton Dispatch (Bluffton PD) $481,854 $262,475 $119,379 * Wells County General Fund:
$100,000 -- *The balance of funds for the operation of the PSAP comes from the City of Bluffton.
White White County Communications/E911
$904,990* $268,562 $113,131 $523,297 -- -- *Revenue from 911 surcharges cover less than half of the operation costs and the rest are covered by license and excise taxes and property taxes levied by the county.
Whitley
Columbia City Communications * -- -- -- -- -- *All money is collected through Whitley County Sheriff.
Whitley County Sheriff Department $374,167 $242,293 $131,874 -- -- --
Table H: Revenue - 2009 (Q6; n=67)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Adams Adams County Sheriff Department $387,477 $315,533 $71,944 -- -- --
Allen Consolidated Communications Partnership of Fort Wayne/Allen County*
-- -- -- -- -- -- *Not consolidated in 2009.
Bartholomew Bartholomew County Emergency 911 Center $960,978* ** *** $12,500 City of Columbus: $82,673 --
*Center was within budget in 2009. **Surcharge of $1.84. ***Surcharge of $.50.
Benton Benton County Sheriff Department
$126,482 $19,906 $106,576 * * -- *The budget does not receive any funds from the county general fund or from any participating local governments.
Boone Boone County Communication Center
-- -- -- -- -- * *A $6.1 million initial investment in 2006 covered the systems and equipment, supplies, facility, etc.
Brown Brown County Communications* -- -- -- -- -- -- *Will need to contact Auditor's Office for revenue data.
Carroll Carroll County E911 $270,356 $220,356 -- -- City of Delphi: $50,000* -- *Carroll County took over the dispatch duties for the City of Delphi in 2009 for an offered $50,000 per year. This revenue may be lost in 2014 due to disagreement over whether Delphi should be required to contribute to the PSAP budget.
Cass Cass County Central Dispatch $830,030 $681,914 $148,116 -- -- --
Clark Charlestown Police Department -- -- -- -- -- -- Clark County 911 $1,160,822 $841,493 $319,329 -- -- --
Clinton Clinton County Central Dispatch -- -- -- -- -- -- Daviess Washington Police Department -- -- -- -- -- --
Dearborn Dearborn County Communications
$933,219 $817,822 * $115,397 -- -- *Wireless surcharge revenue combined with landline total.
Decatur
Decatur County Sheriff’s Department
$447,986 $238,435 $57,463 $152,089* -- -- *Contribution from host local government pays for five full-time dispatchers.
Greensburg Police Department * -- -- -- Decatur County: $39,465 -- *Decatur County collects all revenue from 911 surcharges. They pay our 911 coordinator’s salary, part of our part-time employee’s salary, and for 911 equipment and upkeep.
DeKalb DeKalb County Central Communications -- -- -- -- -- --
Table H: Revenue - 2009 (Q6; n=67) (continued)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Dubois Dubois County Communications Center
$895,383 $576,218* -- $276,740** -- Appropriations for
Equipment: $42,425**
*Combined revenue from landline and wireless surcharges. **From county general fund.
Elkhart Elkhart City Communications $112,745 $112,745 * -- -- -- *An inter-local agreement with the county provides 35% of the monthly wireless revenue. Elkhart County 911 -- -- -- -- -- --
Franklin Franklin County 911 $283,099* -- -- -- Brookville Town: $58,347** -- *Revenue comes from 911 surcharges and county general funds. **Brookville pays 20% of the salaries of dispatchers. The Sheriff and Director are paid from a different budget.
Gibson Gibson County Sheriff's Office $527,036 $199,667 $121,975 $205,394 -- --
Grant Grant County Sheriff's Department -- * -- -- -- -- *Prior to recent legislative changes, landline charge had always been $.54. No contributions from other government agencies are received.
Greene Greene County Sheriff’s Department $378,939 $248,125 $130,814 -- -- --
Linton Police Department -- -- -- -- -- -- Hamilton Hamilton County Public Safety -- -- -- -- -- --
Hancock Hancock County Emergency Operations Center $1,552,506 $729,575 $192,931 $250,000 City of Greenfield: $380,000 --
Harrison Harrison County Emergency Management * -- -- -- -- -- *Revenue comes from wireline/wireless surcharges and County General funds.
Hendricks Hendricks County Communications Center
$3,333,896 $1,353,337 $342,312 $635,500
Hendricks County Sheriff General Fund: $359,300
Brownsburg Police General Fund: $205,000
Brownsburg Fire Territory Operating Fund: $60,375
Avon Police - General/EDIT Funds: $28,875
Avon/Washington Township Fire Operating Fund: $57,750
Danville Police - EDIT Fund: $275,000
Pittsboro/Middle Township Fire Territory Operating Fund: $8,726
Coatesville Police General Fund: $3,167
Interest Earned: $1,554
Miscellaneous
Reimbursements: $3,000
Howard Howard County (Kokomo) Communications* $667,799 $383,072 $284,427 -- -- -- *In 2009 the operation was not consolidated.
Jackson
Jackson County Sheriff Department $429,316 $241,663 $187,653 -- -- --
Seymour City Police Department
-- -- -- -- -- --
Jay Jay County Sheriff’s Office $372,121 $165,470 $82,522 $124,129 -- --
Table H: Revenue - 2009 (Q6; n=67) (continued)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Jefferson Jefferson County 911 $291,190* $169,407 $121,783 -- -- -- *Revenue is not collected by the PSAP. The revenue is collected by Jefferson County and managed by the Jefferson County 911 Office, a separate entity. Madison Police Department (Communications & 911) * -- -- -- -- -- *Revenue is not collected by the PSAP. The revenue is collected by Jefferson County and managed by the Jefferson County 911 Office, a separate entity.
Johnson Edinburgh Police Department -- -- -- -- -- -- Franklin City -- -- -- -- -- --
Knox Knox County Central Dispatch -- -- -- -- -- --
Kosciusko Kosciusko 911 Communications $1,112,490 $336,489 $295,157 $480,843 -- --
La Porte La Porte County E-911* $1,529,549 ** *** $496,132**** -- --
*Wireless funds were not utilized in 2009 and 2010, instead sitting in an account unused. They were then paid out in 2011. **Surcharge of $2.21. ***Surcharge of $.50. ****Host local government contributions are from the County General Fund, while other revenue comes from the landline surcharge.
LaGrange LaGrange County Communications -- -- -- -- -- --
Lake
Cedar Lake Police Department -- -- -- -- -- * *County funds are available for equipment, but have to be specifically requested for a given project. Dyer Police Department -- * * -- -- -- *Lake County receives and then distributes landline and wireless surcharges. Highland Police Department -- -- -- -- -- -- St. John Police Department -- -- -- -- -- --
Marion Marion County Sheriff's 911 Communications -- -- -- -- -- --
Marshall Marshall County Sheriff's Department $513,563* $345,094 $162,669 --
Argos Police Department: $2,000 Bourbon Police Department:
$1,800 Culver Police Department:
$2,000
-- *The county general fund pays for everything not covered by the 911 surcharge funds.
Miami Miami County RDC $576,446 $323,268 $133,178 $60,000 City of Peru: $60,000 --
Monroe Monroe County Central Emergency Dispatch Center $498,966 $290,327 $196,639 *
County Training: $4,000
City Training: $8,000 -- *The center is located in the Bloomington Police Department facility. Therefore, the city pays for utilities, janitorial staff, CAD administration, IT support, and
facility upkeep.
Newton Newton County Sheriff's Department * -- -- -- -- -- *The Coordinator, a full-time and two part-time dispatchers are paid from the 911 funds; everyone else is paid from the jail fund (county general fund).
Noble Noble County Communications*
-- -- -- -- -- -- *Need to get monetary figures from Noble County Auditor
Ohio Ohio County Communications * -- -- -- -- -- *Revenue comes from 911 funds plus a portion of Riverboat Funds from both city and county (1% each).
Parke Parke County Emergency Management
* -- -- -- -- -- *All of the 911 surcharge revenue coming to Parke County comes to Parke County Emergency Management. The county general fund pays for three of the full-time dispatchers’ salaries and the dispatch supervisor’s salary. The 911 fund pays the other three full-time dispatchers’ salaries and a portion of the director's salary.
Porter Porter County Central Communications* $1,681,237 $1,208,218 $473,020 -- -- -- *The Communications Center broke away from the Sheriff’s Department in 2003 and has never had a general fund budget. Everything is purchased with
911 funds. Putnam Putnam County 911 $1,116,663 $415,979 $133,179 $567,505* -- -- *Rainy Day Fund: $130,000; HAZMAT Fund: $345,237; General Fund: $92,268
Ripley Ripley County 911 Communications Center $548,301 $259,392 $114,156 $160,353* Franklin County: $14,400 -- *Ripley County contributions come from the County General Fund.
Shelby Shelby County Criminal Justice Center $577,211 $8,995* $568,216* -- -- -- *For 2009, the Landline and Wireless accounts were combined until December and were then split. The Landline surcharge shown is only for the month of
December.
Steuben Steuben County Communications
$999,463 $475,871 $125,710 $353,654 -- REMC: $2,000
Tower Rental/School Rental: $42,228
Table H: Revenue - 2009 (Q6; n=67) (continued)
County PSAP Total revenue Landline surcharges
Wireless surcharges
Contributions from host
government
Contributions from participating local
government Other Comments
Tipton Tipton County Communications -- -- -- -- -- -- Union Union County 911 -- -- -- -- -- --
Vigo Vigo County Central Dispatch $644,275 $247,321 $349,794 -- -- Encumbered Money
& Refunds: $47,160
Wabash
North Manchester Police Department $300,218 $120,416* -- $179,802 -- -- *Prior to 2010, the Town of North Manchester received a portion of the e911 funds from Wabash County. In 2010, Wabash County Central Dispatch was
created and these funds were no longer received. Wabash County 9-1-1 Central Dispatch Center $446,750 $317,306 $129,444 -- -- --
Wayne Wayne County Emergency Communications
$1,975,406 $384,843 $333,941 $862,575 City of Richmond: $394,046 --
Wells Bluffton Dispatch (Bluffton PD) $443,510 $241,811 $101,699 * Wells County General Fund:
$100,000 -- *The balance of funds for the operation of the PSAP comes from the City of Bluffton.
White White County Communications/E911 $417,009* $322,699 $42,310 $52,000 -- --
*Revenue from 911 surcharges cover less than half of the operation costs and the rest are covered by license and excise taxes and property taxes levied by the county.
Whitley Columbia City Communications * -- -- -- -- -- *All money is collected through Whitley County Sheriff. Whitley County Sheriff Department $377,130 $258,890 $118,241 -- -- --
State of Indiana Indiana Advisory Commission on Intergovernmental Relations
117
Appendix I Other PSAP Data
IACIR Page 1
2012 PSAP Operations Survey
This survey is conducted on behalf of the Indiana Advisory Commission on Intergovernmental Relations (IACIR) and will provide crucial data on public safety answering points (PSAP) operations statewide. Following the passage of Senate Bill 345 by the Indiana General Assembly, the IACIR has been assigned the task of reviewing the operations and responsibilities of Indiana PSAPs.
Completion of the survey is voluntary. However, responses are important to ensure that the data collected represents the varied circumstances among PSAPs. Respondents have the option to write or type in responses. Respondents may return the survey in the business reply envelopes that accompanied the survey in the mail or return by email at [email protected].
1. Please provide the following information regarding name, location, contact information, etc., for your PSAP.
PSAP Name: Ball State University Department of Public Safety
County: Delaware
Website: Communications/dispatch does not have its own website. The BSU police
division of public safety has a website. It is http://cms.bsu.edu/About/AdministrativeOffices/Police.aspx
Email: Communications/dispatch does not have its own e-mail address. My e-mail
address is [email protected]
Phone number: (765) 285-1111
Director’s Name: Gene B. Burton
Respondent (if other than director):
Asst. Chief Robert C. Fey
Population Served (#):
CAD System (if applicable): New World Systems
Total Staff: Five dispatchers
IACIR Page 2
2. What official or entity makes decisions regarding the operation of the PSAP? Please use the space below to describe the management of the PSAP. For example, the PSAP may be managed by the Sheriff, Chief of Police, or by a board.
IACIR Page 3
3. Please list the local unit(s) of government served by the PSAP. In table a, please include services in addition to emergency 911 dispatch services that are provided by the PSAP. In table b, list the number of yearly CAD events or CAD reports by agency.
Agency(ies) Served by PSAP a. Services provided in addition to 911
Ball State University
Agency 2
Agency 3
Agency 4
Agency 5
Agency 6
Agency 7
Agency 8
Agency 9
Agency 10
Agency 11
Agency 12
Agency 13
Agency 14
Agency 15
IACIR Page 4
Please list the number of yearly CAD events by agency or unit of local government.
Agency(s) Served by PSAP
b. CAD Events / Computer Aided Dispatch Reports
2012 (Jan. 1 – June
30) 2011 2010 2009
Ball State University
Agency 2
Agency 3
Agency 4
Agency 5
Agency 6
Agency 7
Agency 8
Agency 9
Agency 10
Agency 11
Agency 12
Agency 13
Agency 14
Agency 15
IACIR Page 5
4. Please provide aggregated call data for the PSAP for Jan 1 – Jun 30, 2012, CY 2011, CY 2010, and CY 2009.
a. Dispatch Calls (2009, 2010 , 2011 , 2012 (Jan. 1 – June 30))
Total Calls
911 Administrative Wireline Wireless Abandoned
PSAP Totals for 2012 (Jan. 1 – June 30)
8,001
PSAP Totals for 2011 16,423
PSAP Totals for 2010 15,541
PSAP Totals for 2009 15,439
b. Please use this space for comments or related additional information that would be helpful in understanding Dispatch Call data provided above. For example, if some call data is not included for a specific year or if the PSAP increased the number of agencies served for a given period, please explain these occurrences here.
IACIR Page 6
5. Please complete the table below describing PSAP expenditures. If budget items do not conform to the categories available below, please list the nonconforming items as Other and use the space below the table to provide additional information to explain these expenses.
If there are expenses related to PSAP operations that are paid by the host government (or other source), please include them in the space provided.
a. Expenses
2012 (Jan 1 – June 30)
2011 2010 2009
Total Expenses:
Salary/Benefits:
Communications Equipment Total (hardware and software):
a. 9-1-1 Answering Equipment:
b. Radio Equipment:
Facility Costs (rent, lease, bond, etc.):
Related Operations Costs (utilities, maintenance, etc.):
Other (please identify ________________):
Other (please identify ________________):
c. Are there any expenses that are paid by the host government that do not appear above? For example, the electric bill for the dispatch center is paid from the budget of another department.
d. Use the space below to provide additional information for understanding operation expenses.
IACIR Page 7
6. Please complete the table below describing PSAP revenue. If a revenue source requires further explanation, please use the space below the table to provide additional information to explain these sources. Please indicate the source of the revenues.
a. Revenue (with Source)
2012 (Jan 1 – June 30)
2011 2010 2009
Total Revenue:
Landline surcharges:
Wireless surcharges:
Contributions from host local government:
Contributions from participating local government (Please identify): ________________________
Contributions from participating local government (Please identify): ________________________
Contributions from participating local government (Please identify): ________________________
Contributions from participating local government (Please identify): ________________________
Contributions from participating local government (Please identify): ________________________
Contributions from participating local government (Please identify): ________________________
Contributions from participating local government (Please identify): ________________________
Contributions from participating local government (Please identify): ________________________
Other (please identify): ___________________
Other (please identify): ___________________
b. Use the space below to provide additional information for understanding operations revenue.
IACIR Page 8
Please return the survey by email to the address below or return using the enclosed postage paid envelope.
Your participation in this survey is greatly appreciated. If you have any questions or comments, please contact:
Jamie Palmer, Associate Director
Indiana Advisory Commission on Intergovernmental Affairs 334 N. Senate Avenue, Suite 300
Indianapolis, IN 46204-1708 317/261-3046 317/261-3050
IACIR Page 1
2012 PSAP Operations Survey
This survey is conducted on behalf of the Indiana Advisory Commission on Intergovernmental Relations (IACIR) and will provide crucial data on public safety answering points (PSAP) operations statewide. Following the passage of Senate Bill 345 by the Indiana General Assembly, the IACIR has been assigned the task of reviewing the operations and responsibilities of Indiana PSAPs.
Completion of the survey is voluntary. However, responses are important to ensure that the data collected represents the varied circumstances among PSAPs. Respondents have the option to write or type in responses. Respondents may return the survey in the business reply envelopes that accompanied the survey in the mail or return by email at [email protected].
1. Please provide the following information regarding name, location, contact information, etc., for your PSAP.
PSAP Name: Indianapolis International Airport – Airport Operations Center
County: Marion
Website: www.indianapolisairprort.com
Email: [email protected]
Phone number: 317-487-5397
Director’s Name: Andrew Burnett
Respondent (if other than director):
Population Served (#):
CAD System (if applicable): Tiburon
Total Staff: 20
IACIR Page 2
2. What official or entity makes decisions regarding the operation of the PSAP? Please use the space below to describe the management of the PSAP. For example, the PSAP may be managed by the Sheriff, Chief of Police, or by a board.
The PSAP Manager reports to the Director of Airport Security
IACIR Page 3
3. Please list the local unit(s) of government served by the PSAP. In table a, please include services in addition to emergency 911 dispatch services that are provided by the PSAP. In table b, list the number of yearly CAD events or CAD reports by agency.
Agency(ies) Served by PSAP a. Services provided in addition to 911
Indianapolis Airport Authority Police Dept.
Indianapolis Airport Authority Fire Dept.
Direct emergency coordination with Air Traffic Control for ARFF Response
Indianapolis Airport Authority
Central Station Monitoring, Management/Monitoring of Airport-wide Access Control and CCTV Systems, Dispatch for Maintenance, Parking and Terminal Services, Airfield Operations and Ground Transportation
Departments
Agency 4
Agency 5
Agency 6
Agency 7
Agency 8
Agency 9
Agency 10
Agency 11
Agency 12
Agency 13
Agency 14
Agency 15
IACIR Page 4
Please list the number of yearly CAD events by agency or unit of local government.
Agency(s) Served by PSAP
b. CAD Events / Computer Aided Dispatch Reports
2012 (Jan. 1 – June
30) 2011 2010 2009
Indianapolis Airport Authority Police Dept.
29673 41462 44098 37353
Indianapolis Airport Authority Fire Dept.
544 1014 1095 1278
Agency 3
Agency 4
Agency 5
Agency 6
Agency 7
Agency 8
Agency 9
Agency 10
Agency 11
Agency 12
Agency 13
Agency 14
Agency 15
IACIR Page 5
4. Please provide aggregated call data for the PSAP for Jan 1 – Jun 30, 2012, CY 2011, CY 2010, and CY 2009.
a. Dispatch Calls (2009, 2010 , 2011 , 2012 (Jan. 1 – June 30))
Total Calls
911 Administrative Wireline Wireless Abandoned
PSAP Totals for 2012 (Jan. 1 – June 30)
23,083 1,533 21,550
PSAP Totals for 2011 24,002 1,625 22,377
PSAP Totals for 2010
PSAP Totals for 2009
b. Please use this space for comments or related additional information that would be helpful in understanding Dispatch Call data provided above. For example, if some call data is not included for a specific year or if the PSAP increased the number of agencies served for a given period, please explain these occurrences here. - Due to an ATT hardware failure pre-2011 call records were unavailable. In addition, beginning in 2012 the PSAP has absorbed additional call center responsibilities which are the reason for the greatly increased call volume.
IACIR Page 6
5. Please complete the table below describing PSAP expenditures. If budget items do not conform to the categories available below, please list the nonconforming items as Other and use the space below the table to provide additional information to explain these expenses.
If there are expenses related to PSAP operations that are paid by the host government (or other source), please include them in the space provided.
a. Expenses
2012 (Jan 1 – June 30)
2011 2010 2009
Total Expenses:
Salary/Benefits: $570,200 $1,088,500 See Below See Below
Communications Equipment Total (hardware and software):
a. 9-1-1 Answering Equipment:
b. Radio Equipment:
Facility Costs (rent, lease, bond, etc.):
Related Operations Costs (utilities, maintenance, etc.):
$680,150 $1,274,300 See Below See Below
Other (please identify ________________):
Other (please identify ________________):
c. Are there any expenses that are paid by the host government that do not appear above? For example, the electric bill for the dispatch center is paid from the budget of another department.
d. Use the space below to provide additional information for understanding operation expenses.
• Prior to 2011 Dispatch Services were included within a budget line responsible for other services/functions as well.
• Infrastructure funding and approximately 30% of the total radio maintenance costs are covered through an Interlocal agreement with Division of Public Safety Communications
IACIR Page 7
6. Please complete the table below describing PSAP revenue. If a revenue source requires further explanation, please use the space below the table to provide additional information to explain these sources. Please indicate the source of the revenues.
a. Revenue (with Source)
2012 (Jan 1 – June 30)
2011 2010 2009
Total Revenue:
Landline surcharges:
Wireless surcharges:
Contributions from host local government:
Contributions from participating local government (Please identify): ________________________
Contributions from participating local government (Please identify): ________________________
Contributions from participating local government (Please identify): ________________________
Contributions from participating local government (Please identify): ________________________
Contributions from participating local government (Please identify): ________________________
Contributions from participating local government (Please identify): ________________________
Contributions from participating local government (Please identify): ________________________
Contributions from participating local government (Please identify): ________________________
Other (please identify): ___________________
Other (please identify): ___________________
b. Use the space below to provide additional information for understanding operations revenue.
IACIR Page 8
Please return the survey by email to the address below or return using the enclosed postage paid envelope.
Your participation in this survey is greatly appreciated. If you have any questions or comments, please contact:
Jamie Palmer, Associate Director
Indiana Advisory Commission on Intergovernmental Affairs 334 N. Senate Avenue, Suite 300
Indianapolis, IN 46204-1708 317/261-3046 317/261-3050
Indiana Advisory Commission on Intergovernmental Relations334 North Senate Avenue
Indianapolis, IN 46204-1708ph. 317/261-3000fax 317/261-3050
Web: iacir.spea.iupui.eduEmail: [email protected]