Department of Business StudiesDiploma in Business AdministrationTitle: Ossoto Spa Company

January 20114 Semester COML 201D Business LawGroup 5 AssignmentLecturer:

Student NameStudent ID

Chai Jian Heng1230140-DBA

Teoh Su Hua1230139-DBA

Kong Siew Jing1230104-DBA

Bryan Lim Tze Yang1230103-DBA

Tan Wei Jie1230098-DBA

Marks:Remarks:

ContentsNO.ComponentPages

1.Introduction

2.The Ossoto Spa

3.Our Service

4.Facility & Equipment

5.Price & Promotion

6.Competitive Advantage

7.Contact Us

8.Conclusion

IntroductionOssoto SPA has created a very good surrounding environment to provide our customers with a good air ventilation and quiet place. We do provide customers with a comfortable spa bath area; independent beauty treatment rooms, equipped with professional masseurs, Chinese medicine practitioner etc.And the well trained beauty therapist; to ensure our customers can enjoy the beauty therapy services with international professional standards. In Ossoto SPA, we offers full body or parts massages, aromatherapy, Chinese medicine therapy, fitness room, other leisure, food and beverages as well as providing customers with face, hair, nail care; with dedicated and individuals use of personal care products for each of the customer.We look forward to making your stay both comfortable and memorable by providing personalized service exceeding the quality of our facilities.Soul for SPASPA, a word from the Greek Solus Par Aqua abbreviation, which means healthy is from the water. You could find SPA as a casual beauty way from a very old history. During 15th century, a small valley called SPAU in Belgium, Europe has a mineral-rich hot springs and recuperation areas and attracted many nobles come here on vacation and convalescence, this is the original form of the SPA. Water, is the soul for SPA. Each aspect are inseparable from the water, start from shower to the cleaning. In fact, SPA isnt using any ordinary plane water, Therefore, Ossoto SPA imported high-tech filtered water machines from U.S, it can efficiently filtration of water impurities and harmful heavy metals, organics, and completely remove the color, smell, and with strong cell hydration and detoxification function, rich in minerals and negative ions, anti-oxidation, anti-aging functions.

THE OSSOTO SPAOssoto Recreation Hub has created a very good surrounding environment to provide our customers with a good air ventilation and quiet place.Our duty is provide the best and the top service to keep our consumer very relax and royal service.We provide the new generation of spa, in the 5 to 10 year ago, most of the spa is only provide for man, but we has create the spa man and woman, and we are keep on increasing the facility.We also provide 1 stop shop, any facility or service we have provided.The first Ossoto spa opened at Guangzhou, China.The second Ossoto spa is open at Malaysia and operated on 11 June 2012.

The entrance fees of the Comfortable spa bath area which includes: Jacuzzi, sauna, steam room, bathroom and fish spa Mini gym room Small cinema Internet caf Ping pong and Chess room Resting room Breakfast, lunch, dinner, supper buffet CafOur ServicesFull body massage package1. Traditional Massage Through traditional acupuncture points, meridian massage based. With soft, pull, press, point, pinch and variety of massages giving the surface of the human body and stimulate the body meridians through acupuncture points to achieve comfortable and assist blood circulation, eliminate fatigue to give your body fitness always.2. Thai Massage Stems from the Thai ancient technique, make use of the strong penetration of palm pressure, shiatsu, pull, press, and pinch to the body parts and joints, to help body meridians, muscles, joints to achieve effective relaxation.3. Hong Kong Style massage With the fourteen meridians massage to full body with oil based through acupuncture points, meridians, nerve stimulation, and penetration of back stepping to removed meridians obstruction, balance of yin and yang as well as recuperation of blood.4. Ossoto Aromatherapy oil massage Ossoto Ossotos Aromatherapy Essential Oils are modulated of base oil and vegetable oil. Through comfortable, soft push oil practices to allow aromatherapy penetrate into the meridians to removed meridians obstruction, relieve fatigue and relaxation of mind.Chinese medicinetreatmentsChinese medicine practitioners will use traditional Chinese medicine and massage techniques direct or indirectly to apply on external organs of the human body, meridians, acupuncture points with variety of techniques. Through finger penetration will pass to organs, outside the limbs, so as to effectively regulate the body the physiology of the internal organs, limbs. Pathological features, to prevent and cure diseases, health care, rehabilitation, improve myocardial oxygen supply function.

CuppingWith use of hot cupping, its suitable for cold, high humidity body, abdominal pain, chest tightness, indigestion, back pain, blood recuperation, and dampness of cold, blood circulation & pain relief use.Scrape Measles (Scrapping)Use of Jade ware, porcelain, scraping plates with vegetable oil, baby oil or menthol ointment applied on human discomforts parts for the treatment of the epidemics, regulating yin and yang, dampness detoxification, remove cold, colds, beauty and other effects.Foot care massageFoot relaxingRelieve leg pain, leg strain, and enhance muscle function.Aromatherapy Foot careBy reciprocating push, pull, soft, rub massage to stimulate absorption of essential oils into tender skin and enhance of lower limb blood circulation, lymphatic drainage, and relieve fatigue.Mineral Salt foot careIt contains rich of sodium, potassium, magnesium, calcium and mineral ions and 38 types of beneficial to human body micro elements. Mineral salt Foot care is by foot reflexology, deep clean the skin, moisturizing, sterilization antipruritic, relieving rigidity of muscles and activating collaterals, relieve fatigue, therapy hyperlipidemia and adiposity.Premium Foot CareThe premium foot massage could remove meridians obstruction, enhance lower limb blood circulation, improve immunity, improve quality of sleep, reduce fatigue, with hot salt pack rolling joints and other parts simultaneously, as well as an anti-inflammatory, bactericidal, fend off the cold dehumidification, prevention of rheumatism.Partial parts massage & Special careHead & shoulder massageRelieve dizziness, headache, insomnia, mind relaxation and relieve nervous fatigue and release shoulder eliminate fatigue, relieve shoulder pain and muscle strain Symptoms.Premium Head & Shoulder MassageEar CleaningClean ear wax, stimulation of the ear canal nerve, acupoints, to prevent otitis media and regulate visceral functionality.PedicureTrimmed foot skin, removed cocoon, exfoliate and prevent foot paronychia.

Facility & Equipment

5th Floor Lobby Locker Area Water Relaxing Hub 2nd Charging Area4th Floor Ladies Privilege Lounge Ladies Sleeping Area Restaurant Massage Area Internet Caf Smoking Lounge Hair Salon

3th Floor Massage Area Beauty Salon Coffee Bar Chess Area Table Tennis Room Gym Room Theatre Room VIP Multifunction Room Gents Sleeping Room

Price RM

Gents88

Ladies68

Children38

* (Below 90cm is FREE)

Promotion Midnight walk in 10% discount Monthly 10% discount on 22nd Membership Card 15% discount with VIP Service

Contact UsAddress: 5th Floor, Wisma Mirama, Jalan Wisma Putra, 50460 Kuala Lumpur, Wilayah Persekutuan.Malaysia. Tel: 03-2145 1122 Web: www.ossoto.comTrain: HangTuah LRT Station & Mahalajelela Monorail Station (10mins walking distance)Parking:On-site parking, fee: * Valet parking, fee:

Competitive Advantage

E 2 Spa club San boon Ossoto Spa

Basic technology machineBasic technology machineHigh technology machine

Self serviceProvide nice serviceProvide excellent , Quality and professional royal service

Good managementGood managementGood management

Basic on own riskAddition fee for the locker and basic on own risk High security system

Provide 20 hour for a customer Provide 24 hour for a customerProvide 24 hour for a customer

Only for man Man and Women Man and Women

ConclusionOur Ossoto Spa Company is a best choice for customer stay up to 24hour. Our duty is: 1. Provide excellent, Quality and professional service.2. Ensure customer get value for money services.3. Long term business through satisfied loyal customers.4. Creating more and new services.

We provide the best service such as free delivery, unlimited of all meal, 24 hour of friendly worker service, and we also provide high quality of facility and equipment to let the customer feel like A Comfort Place Away From Home. At the end, it is a good place for a family day, couple day, or friends day to spend in KL.

Constant and never ending improvements on facilities and services are our philosophy and principles.