Jabra– Knowledge workers

August 2012

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August 2012

Objectives

• Get an understanding of current communication behaviour, including

• Current usage and perception of communication tools

• Get input to a new platform for UC headsets, including

• Usage of headsets

• Perception of headsets

• Importance of features

Objective

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August 2012

Data collection

• Web survey using global panels

Discussion guide

• The discussion guide was elaborated by Lindberg International in cooperation

with Jabra based on the findings from two focus groups in Chicago

Languages

• American/English

• French

• German

• Russian

• Japanese

• Chinese

Method

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August 2012

Readers guide

In the report statistically significant differences between groups are marked by the

below symbols. Significant differences are those that did not just happen by chance,

but differences that can be perceived to be real with 95% certainty.

• Headset users vs. non-users

• Users of web browser based phone vs. non-users

• Type of headset: corded office wireless office

corded mobile wireless mobile

Negative differences are marked by symbols with a red outline

Significant differences within a graph itself are marked with circles: green

for the highest value(s) and red for the lowest value(s)

C-O

C-M W-M

W-O

+ H - H

+ W - W

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August 2012

The distribution of countries in the sample live up to the quotas set prior to data collection.

Question: Country

(n=3002)

C-OC-O

C-M

C-MC-M

W-MW-M

C-MC-M

W-MW-M

C-OC-O

C-MC-M

+ H+ H

- H- H

+ W+ W

- H- H

- H- H

+ H+ H

- W- W

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August 2012

There is an almost even distribution between regions.

Question: Region

(n=3002)

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August 2012

There is an almost even split between gender.

Question: What is your gender?

(n=3002)

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August 2012

A majority of the respondents are between 26 and 45 years old (avg: 36 years).

(n=3002)

Question: What is your age?

C-MC-M

+ H+ H

- H- H

+ H+ H

- H- H

+ W+ W

- W- W

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August 2012

As requested all respondents are office workers.

Question: Do you consider yourself an office worker, i.e. more than half of your working day is spent at one or

more offices (including a home office)?

(n=3002)

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There is a good spread in the size of company where the respondents are employed (avg: 902 employees).

Question: How many people does your company employ?

(n=3002)

C-OC-O

C-MC-M

- H- H

+ H+ H

+ H+ H+ W+ W

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August 2012

Most of the respondents have an associates or bachelors degree or higher.

Question: What is your educational level?

(n=3002)

- H- H

+ H+ H

- H- H

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August 2012

More than half feel that colleagues interrupting is the mainchallenge impacting their productivity. This is followed by colleagues talking to each other or on the phone nearby.

Question: What are your main challenges impacting your productivity? (multiple choice)

(n=3002)

+ H+ H - H- H

- W- W

+ H+ H + H+ H + H+ H

+ W+ W+ W+ W + W+ W