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ACKNOWLEDGEMENT First and foremost, we would like to say Alhamdulillah and thanks to Allah the most kindness and merciful for blessing us with strength, opportunity and guidance to finish our group assignment given by our lecturer. Other than that we also wants to thank our parents who gave us support just to build the confidence, patience and most important of all – the courage to endure any hardship we might encounter in life. We also would like to extend our highly appreciation to Mohd Hafiz Bin Ramlan, Technical Manager of Ocean Triangle Sdn. Bhd. (OTSB) for enlightening us on the inner workings of the company and putting up with all our whims and fancies during our interview there. He has undoubtedly enriched our understanding of the finer management concepts instituted in her division. Last but not least we would like to grant our appreciation to Madam Rosnizza Binti Ramlan for her guidance and advice during the course of our studies during the production of our report. Through her timely suggestions, constructive ideas and insightful comments given during the 1

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ACKNOWLEDGEMENT

First and foremost, we would like to say Alhamdulillah and thanks to Allah the most kindness

and merciful for blessing us with strength, opportunity and guidance to finish our group

assignment given by our lecturer. Other than that we also wants to thank our parents who gave us

support just to build the confidence, patience and most important of all – the courage to endure

any hardship we might encounter in life. We also would like to extend our highly appreciation to

Mohd Hafiz Bin Ramlan, Technical Manager of Ocean Triangle Sdn. Bhd. (OTSB) for

enlightening us on the inner workings of the company and putting up with all our whims and

fancies during our interview there. He has undoubtedly enriched our understanding of the finer

management concepts instituted in her division. Last but not least we would like to grant our

appreciation to Madam Rosnizza Binti Ramlan for her guidance and advice during the course of

our studies during the production of our report. Through her timely suggestions, constructive

ideas and insightful comments given during the writing of the report are definitely invaluable and

have helped us generate an improved overall report.

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EXECUTIVE SUMMARY

For this assignment, we have been ask to visit any established company in order to do

research regarding problem analysis, SWOT analysis and at the end we have to define the

problems solution for the chosen company. We are very lucky to be given the chance to visit the

OTSB private wings.

In this assignment, we will brief about the company backgrounds including what the

company deliver to costumer, the company management process, how the company organized

and last but not least the company vision and mission. The well – known 6W’s is define as what,

who, why, where, when, and way/how. Then we will have SWOT analysis which used to be one

of element to have good problems solution where a good solution will contribute to improve the

organization strength and opportunities beside to reduce or eliminate weakness and threats.

Then after analyzing the problem and connect them with the SWOT analysis, we have

recommendation on how to solve those problems and again 6W’s is apply.

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INTRODUCTION

Name of Company

OCEAN TRIANGLE SDN BHD (OTSB)

Background Company

Ocean Triangle Sdn Bhd (OTSB) is an established company founded in October 2000. A

main business are Biomedical, Facility Engineering and Services, supply of equipment &

accessories, disposable and consumable and was one of Electrical contractors in Suruhanjaya

Tenaga. It's specialized in marketing, calibration and maintenance of laboratory equipments and

parts.

Was awarded Biomedical service contract at the initial inception of the company from

Jabatan Kesihatan Negeri (JKNS ) Selangor and since then enhanced our services (Biomedical &

Facilities) to JKN Negeri Sembilan, Melaka, Kelantan, Johor, Kedah, Perlis, Pahang,

Terengganu and Sabah (9 states ).

OTSB Expand their services to University Hospitals and Clinics such as Universiti Putra

Malaysia,Universiti Teknologi Mara,Hospital Universiti Sains Malaysia,Dewan Bandaraya

Kuala Lumpur,Kolej Jururawat and Universiti Kebangsaan Malaysia, for the government sector

and since year 2009 awarded services with private hospitals such as Wijaya International

Medical Centre.

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OTSB has expanded into healthcare products catering for private, government clinics and

hospitals and medical suppliers. Products like ECG electrodes, ECG recording chart papers,

Medical cables and Sp02 sensors, Video printer papers, Thermal papers, Thermometer sleeves

and etc.

Mission

The company mission is:

"SUCCESS THROUGH CUSTOMER'S SATISFACTION"

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Organization Chart

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Management

OTSB management team is comprised of individuals whose background consists of 20 years

of corporate development with major organizations and 15 years of administrative position in

the services and public sector.

The management team details are as follow.

Management and Support Department

Zulkarnain Kamarudin

Majoring in Business Studies

More than 12 years experience in Logistic, Material and Contract in three (3) multi-nationals

and one (1) local company such as Hitachi, Motorola, Philips and Radicare (M) Sdn. Bhd.

With the vast experience, has substantially contributed to the growth of the company with all

the traders domestically and internationally. Certified as ISO auditor.

Operation/Maintenance Department

Mohd Hafiz Bin Ramlan

Majoring in Mechanical & Electrical Engineering

Distinguished more than 2 years career of progressive responsible experience being engineer

and wireman that do a maintenance, process and equipment engineering. Combines excellent

technical qualifications, and experience with electrical act , follows Suruhanjaya Tenaga and

JKR specification, and also being by having the brilliant vast experience can enhance the

capability to communicate and delegate with others.

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Abdul Razak Mohd Nor

Majoring in Mechanical Engineering

Distinguished more than 20 years experience in Manufacturing, Procurement and Planning in

various multinational companies such as National Semiconductor, Motorola, NXP and

Philips. Has vast experience in handling project domestic and internationally. Appointed as

project a leader to enhance company growth at Germany, Netherland and Philippine.

OCEAN TRIANGLE GROUP OF COMPANIES

• ALPHA ONE SDN. BHD.

• LIFESCIENCE TRIANGLE SDN. BHD.

• UAAD SDN. BHD.

• MA MEGA JAYA ENT.

• SRI PAROI ENT.

• PAKAR DINGIN ENT.

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NATURE OF BUSINESS

Service Provided

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Biomedical Engineering Maintenance Services (BEMS)

Asset Management

Comprehensive onsite review of all public Health Clinics / Hospital

equipments. Developed a web – based Asset management system.

Planned Preventive Maintenance (PPM)

Provision of a comprehensive range of report, including asset / equipment

details, PPM service and monitoring and equipment maintenance history.

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B.E.M.S

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Biomedical Equipment Maintenance and Repair Services (BEMS)

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Facilities Engineering Maintenance Services (FEMS)

Planned Preventive Maintenance of:

Split unit

AHU system

AHU chiller system

All types of Freezers (front load and top loading)

All types of Autoclaves

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Electrical Engineering

• Main Switch Board and Low Voltage Components Servicing

• Single phase & three phase wiring

• Distribution of Low Voltage Servicing

• Underground Cables

• Overhead Cables

• Electrical Appliances

• Electrical Tester & Calibration

• U.P.S System

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Electrical Engineering

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Mechanical Engineering (Air – Conditioner)

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Mechanical Engineering (Sewage)

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Mechanical Engineering (Fire Alarm System)

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Civil Engineering

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Calibration Services

Mass (weight)

Standard weight and balance

Temperature

Mercury thermometer, Ear digital thermometer, Min-Max thermometer, Infrared thermometer and Digital probe thermometer.

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Temperature

Type of thermometer calibrated at OTSB LAB

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Mass

Type of Scales machine verified/calibrated at OTSB LAB

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Trading Product

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Trading Product (Disposable)

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Trading Product (Equipment)

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Distributor of

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Trading Product (Accessory)

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Number of employees

The number of employees for this OTSB Company is 25 employees.

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Company track record

Job Experience

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Facility Engineering Services History

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NO WORK DESCRIPTION DATE LO NO. OWNER PROJECT

AMOUNT

1 SERVIS PERALATAN SPLIT UNIT AIR-

COND DI KK PEDAS & KK ASTANA RAJA

3/12/2008 P10396 PEJABAT KESIHATAN

DAERAH REMBAU

6,070.00

2 MENYELENGGARA PERALATAN

AIRCOND:POWER SUPPLY POINT & 2HP

DI PKD REMBAU

25/2/2009 PEJABAT KESIHATAN

DAERAH REMBAU

1,320.00

3 MENYELENGGARA & MEMBAIKI

PERALATAN AIRCOND JENAMA

YORK 1.5 - KK REMBAU

25/2/2009 T10038 PEJABAT KESIHATAN

DAERAH REMBAU

1,480.00

4 MENYELENGGARA & MEMBAIKI

PERALATAN AIRCOND JENAMA

YORK 2.5HP-KK REMBAU

25/2/2009 T10039 PEJABAT KESIHATAN

DAERAH REMBAU

5,200.00

5 MENYELENGGARA CHILLER

23/3/2009 T69 PEJABAT KESIHATAN

DAERAH KUALA

SELANGOR

11,580.00

6 PENYELENGGARAAN & VERIFIKASI SPLIT AIRCOND-KK PEDAS

& KK REMBAU

17/7/2009 P10000187 PEJABAT KESIHATAN

DAERAH REMBAU

2,400.00

7 SERVICE AIRCOND IN KK REMBAU

28/10/2009 T10648 PEJABAT KESIHATAN

7,250.00

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DAERAH REMBAU

8 KERJA-KERJA MEMBAIKI SISTEM PENYAMAN UDARA

DI BILIK KESIHATAN PORT DICKSON

1/12/2009 IRISMA MULTIPLE

5,075.00

9 SERVICE AIRCOND 1.5HP,BRAND:YORK

17/12/2009 ZAMER CYBERCAFE

70.00

10 NORMAL SERVICE-SPLIT AIR-COND

1.0HP-2.0HP

22/12/2009 E2054 PEJABAT KESIHATAN

DAERAH PORT

DICKSON

8,782.00

11 NORMAL SERVICE-SPLIT AIR-COND

1.0HP-2.0HP

22/12/2009 E2055 PEJABAT KESIHATAN

DAERAH PORT

DICKSON

11,218.00

12 PENYELENGGARAAN PERALATAN 2 SPLIT UNIT HAWA DINGIN

DI KLINIK KESIHATAN PEDAS

29/4/2010 PEJABAT KESIHATAN

DAERAH REMBAU

2,200.00

13 PENYELENGGARAAN & MEMBAIKI AIR-

COND DI KK REMBAU

29/4/2010 PEJABAT KESIHATAN

DAERAH REMBAU

3,270.00

14 PENYELENGGARAAN PERALATAN HAWA

DINGIN DI KK ASTANA RAJA

29/4/2010 PEJABAT KESIHATAN

DAERAH REMBAU

3,810.00

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15 PENYELENGGARAAN PERALATAN HAWA DINGIN DI PEJABAT PENTADBIRAN PKD

REMBAU

7/6/2010 PEJABAT KESIHATAN

DAERAH REMBAU

1,040.00

16 PENYELENGGARAAN DAN MEMBAIKI

ALAT HAWA DINGIN-KK PEDAS

23/6/2010 P10000187 PEJABAT KESIHATAN

DAERAH REMBAU

2,400.00

17 KERJA-KERJA MENAIKTARAF

PENGHAWA DINGIN DAN REWIRING

SEMULA DI KLINIK KESIHATAN

REMBAU

26/8/2010 IRISMA MULTIPLE SDN BHD

49,290.00

18 KERJA-KERJA PEMBAIKAN SISTEM

ELEKTRIK & PENYAMAN UDARA

DI KK PORT DICKSON

7/9/2010 UNITED AAD SDN

BHD

49,717.20

19 KERJA-KERJA PEMASANGAN &

PENDAWAIAN LETRIK KE STOR

PUKAL BHGN FARMASI, PKD

REMBAU

20/10/2010 YNA ELECTRIC

45,000.00

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PROBLEM ANALYSIS

Problems that occurred in the company organization were divided into two categories which

are technical problem and employee behavior.

TECHNICAL PROBLEM:

What is actually the problem? (Problem statement)

Since the company specialize in animation and graphic design, they are

responsible to take charge in their equipment of handling the server and all the IT session

which involving every detail of their work. As we know Les Copaque nowadays had built

their name as a big animation company in Malaysia but to reach it they have to facing a lot of

problem. One of it is about limitation on technology which the technology in our country did

not same like Europe or American country because technology in their country was more

advance than our country so this company should using a software or equipment that only

have in our country so they have limitation for their work. Besides, the server that they are

using are also have some error on it because of not enough memory to carry data and other

problem related to the server. On the other hand , the PC that they are using are also not

suitable with the operation working because they are not using standard PC for animation

design like some country so many thing cannot be done on it.

Who is the individuals / contributed / caused the problem?

IT department plays very important roles because they are the one who are facing

the server most frequently. When this problem happen among them so it will effect the other

department because they cannot perform their job nicely and every job will be late to be

finish. But if, the qualities of server are always maintain down and below the pas of

satisfaction, the company reputation will drop and this will lead the company.

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Why this problem occurs?

There are many reasons why this problem occurs in this company and they must be

able to recognize every detail that contribute to this problem. First of all, why they have

limitation on technology are because this company doesn’t reach world global as a

competitor in animation design but they just represent Malaysia as the most successfully

animation company. So in this situation we can take note that they did not have enough

financial to buy all the equipment or technology that may help them to get their job more

easily and smoothly. Server and software that involve in animation design are also have their

standard and in this company the standard of that particular are still not reach into among the

best server or software and that’s why this problem occurs and they should facing some

limitation on their works.

Where that problem occurs?

The problem occurs in every department that using high quality of server and

software and most of it come from IT department which they are the one who run every

program on each department which have link among them.

When did the problem occur?

The problems usually occur when they are too many of software are running in the

same time and the server will get jammed.

How the problem occurs?

The problem occurs because of server cannot run smoothly and the main point how it

happen are because of window clash among the server.

HUMAN BEHAVIOR:

What is actually the problem?

As a biomedical services company specialist, Ocean Triangle has their own

strategy to take care of their equipment and client. Client satisfaction is a priority for them in

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achieving their goal to be the greatest biomedical services company. They must make sure

all their biomedical equipment in good condition because their client satisfaction is

depending on how good they can serve their client. Therefore, the company will assign their

employee to do equipment services at government clinic. At this moment, government clinic

is one of their biggest clients in biomedical services. The company assigned four persons to

handle the services and divided them into two teams which mean two persons in one team

and the company target is to complete services of 285 unit of biomedical machine per month.

However, the target always cannot be achieved as desired due to the employee behavior that

has been assigned to complete the task. The company commonly facing same problem which

is employee didn’t come to work and do their job because of some reason. In fact, Ocean

Triangle provides allowance to them including RM100 Hotel allowance if the place is far

away, car maintenance and diesel and meal allowance. If the time of services is delayed, the

company also has to enhance their expenses or budget.

Who is the individual/s who contributed /caused the problem?

The individuals that caused the problem are company’s employee that has been

assigned to make biomedical preventive services at government clinic.

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Problem occurs because company assume that the employees that has been

assigned can do their job properly without provide any extra standby employee in case of

emergency. When one of the employees was on leave or on MC, they cannot assign or

replace with another employee to do the job because other employee doesn’t have enough

experience and qualification to do biomedical preventive services.

Where - which part/section/unit of the organization that problem occurs?

This problem occurs in Bio Medical Engineering Maintenance & Services

Department.

When did the problem occur?

Preventive or corrective services will be done every day. It means that the service is

running 12 month a year. The problem occurs several times in a year without predicted.

How the problem occurs?

For preventive or corrective services, the company has estimate the number of

employees, the number of equipment to make services, the company’s budget and the

suitable schedule. Therefore, if one person was on leave or on MC, it will affect to

company’s budget and time schedule.

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SWOT ANALYSIS

STRENGTH

Strength in SWOT analysis is attributes of the organization that are helpful to

achieving the objective. Strength is the internal origin in the organization. The internal origin

that help company to achieve target or goal in the company organization and will help

company to stabilize based on work and tender.

Based on our analysis and research, this unit strength is based on the profit that they

produce from the project. This company has a good point of view. For every worker that

managed to get new project and have finished up their work, they will get benefits from the

company. The company will give them 3% incentive from the project profitability for every 3

months. The company will collect all the profits from each project for 3 months and give

them their incentives. Therefore, from this benefit, in every work that they have done they

have to do orderly and full of specification and the requirement from customer which mean

people who watch their product of animation and merchandise. Thus, this will help them to

produce high quality works and will get more profits from their project.

Besides that, they will get the belief from the company that they apply because of the

good record from previous project like movie and selling product. This kind of strength need

to be used to help company to build the strength and also can support the company in

achieving the mission and vision of the company. The benefits that are being offered by the

company will somehow motivate the workers to work harder and find more projects. The job

that they have done make a good job of prospect that help on finding profitable tender.

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The other unit strength is this company has become as a benchmark for local

animation. Either than that, as we know also this company also gain some profit from selling

their product or merchandise. Besides that, they have a good relationship with their customer

especially children below 12 years old and they also have their own strategy which they make

some event in every state so that all they can be closed with people and easy to get direct

feedback.. The good communication can help them to get good relationship.

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WEAKNESS

Weakness in SWOT analysis affects the organization in order to achieve the

objectives of the company. Weakness is also the one of the internal origin that analyzes on

the weakness of the organization and how to overcome the weakness to become strength. The

relation of weakness and strength can effect on the organization. Therefore, to improve the

strengths we need to overcome the weaknesses.

Based on our analysis and observation, this company and unit is having problem on

the system. Most of the work cannot be done according to plan. The company is having

problem regarding delay in most of the works because of they does not have an advanced

system to make their job more easily and fast to be handle. Until now, they still facing this

problem and when server down many works cannot be done on that time and it will be delay..

So, this is causing to delay and in producing every work from each department to the other

department. Because of this old fashioned system, the company is having problem to do their

work in a couple of time.

The other problem they are facing is about the lack of workers in the company.

Because of that, the works are being delayed and thus cannot be completed in the period of

time planned. This brings problem to the workers, company and also the customers. The

company needs to hire new worker so that most of the job can be finished in the period of

time planned. Therefore, they need to add more workers in each unit. So the dividing of the

jobs can be done easily and the problem regarding lack of man power cannot be happened

again. If the unit does not hire new workers, the existence workers need to do two jobs at the

one time. This will be difficult for the workers to do lots of job and one time and to finish

their task according to the period of time given.

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OPPORTUNITIES

After discussion about the internal environment, now we continue discussing on the

external environment. As we can see, opportunities are one example of external environment

which mean opportunities that help the company to achieve the main objective. According to

the researches that have been made, this company manage to get budget from the government

to produce new animation movie because their product had been sell to other country such

like Indonesia, Singapore, and some European country.. Lastly, one of the advantages of the

company is the CEO of the company, Haji Burhanuddin is master in marketing so this will

somehow add the company’s opportunity to get bigger projects.

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THREATS

Threats are one of the examples of external environment. Based on the company that

we have visited, the main threat that they are facing is they facing a problem on developing

story which as the best animation company in Malaysia , they should maintain their good

product so that people are not getting bored on every movie that they produced. So they must

have a good story line and to make this situation more complicated , our local people are little

bit sensitive so the company always make their story line are related with the environment

but some people cannot accept what have they produce.

Another threat to this company is there was a group of worker that low in

communication skill in the organization and it can gives big impact to the company. From our

interview that we have made, this group of staff still cannot do a talk even in a 10 minutes of

presentation and this was not a good situation because as you reach to the working time , you

must be able to have a good communication skill.

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RECOMMENDATIONS

The company should give bonuses to the best worker in terms of discipline,

achievement of working and so on. As a result, the workers of the company will

somehow feel motivated to work harder for the company. Thus the quality of works

will be maintained and so the company achievement will be greater.

To overcome their weakness, the company should create the own system. So that, the

work will be completed faster and there will be no delay. As a result, they manage to

produce new movie in a short time.

The company should increase the number of workers especially professional workers.

By doing this, dividing of the jobs can be made easily and the problem regarding lack

man power cannot be happened again. If the unit does not hire new workers, basically

the existence workers need to do more jobs at one time. This will be difficult for the

workers to do lots of job and one time and to finish their task according to the period

of time given.

In the future, we think that the company can manage to get new and big project

according to their experiences they had before. Based on our observation, their dream

to enlarge the branches until global and it can be true based on their high experience

on this field. This can somehow, add the profits to company and make the company to

be a well-known company throughout Malaysia.

To compete with their competitors, the company needs to have a good story line in

their movie so that people will be attract with their product and it will help them to be

a successful company.

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SOLUTION

TECHNICAL:

For technical parts, the company will sends some of their workers to look after the

equipments. They will send higher skill workers to fix the equipment if the equipments

cannot be fixed by the normal workers. We think the operation team needs to hire high skill

workers that are expert to handle this kind of machine. The workers need to learn about the

installation of the machine and how to repair the machine when the machines need to be

troubleshot. But at the same time, the Ocean Triangle will do research to find a good and

suitable filter from other vendor in Malaysia. So they no need to find the vendor outside the

country. However, if the problem at the machine cannot be repaired by the workers, they will

send the equipment to the vendor which in China. Some of the machines are still under

warranty so that whenever the machine needs to be repaired, Ocean Triangle just needs to

contact the distributor to send their technicians to fix the machine back

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Referring to the 6 W’s, the problem solving can be stated as below?

What is the solution of the problem?

In our opinion, the company should send some of their workers to China where the

machine is being made to improve their skill and knowledge.

How this solution can be implemented?

When the company takes a step in sending their employee to get better knowledge and

skill about biomedical product and equipment, they need to make a bond agreement between

them and employee. The purpose of making a bond agreement is to ensure the employee that

has been sent to learn something whether about product or technical skill is not quit from the

company once they have completed the training.

Why this solution is considered as the best solution?

This solution is the best solution because they can increase the quality of services.

Eventually, the problem can be solving faster and effectively.

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HUMAN BEHAVIOR:

As we seek and ask about the human problem in this company, the solution that has

been made by Ocean Triangle Company was they hired some of the practical student as their

temporary workers. This is the best solution because normally the practical students are easy

to be controlled. Plus they like to try something new in the working environment as they are

new and fresh to this field. Rather than experience workers, some of them have ego

characteristics and this could lead to a problem for the manager to control the schedule of

work that has been given. In economical point of view, hired the practical students to

encounter the problem regarding lack of employees problem seems to be logic enough as it

can save on the company cost regarding payment of the wages for the staffs. Normally, the

basic pay for the technician would be RM 1000 and above. But for these practical students,

the company only needs to pay about RM 500 and below for their monthly allowance.

Besides that, some of these practical students that may have potential in their knowledge and

skill can be trained as permanent workers in the company. The supervisor that has been in-

charge of conducting these practical students may recommend them to the top manager so

that they can be absorbed as permanent worker. So it is so much easier for the process of

hiring new worker to solving the human problem

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Referring to the 6 W’s, the problem solving can be stated as below?

What is the solution of the problem?

Hired some of the practical student especially from Institute Kemahiran Mara( IKM ),

Institute Latihan Perindustrian ( ILP ) and Politeknik as their temporary workers.

How this solution can be implemented?

Currently, Ocean Triangle has their own training centre. This solution can be

implemented by sending all practical students to the centre in certain period.

Why this solution is considered as the best solution?

This is considered as the best solution because student from IKM, ILP and Politeknik

has better skill in practical applying. Besides, their studies level and qualification is suitable

to be a technician and their scope of work was more on technical task. Compared to practical

degree student, their level and qualification is suitable to be an engineer that more focuses on

the research, implementation and management.

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CONCLUSION

In organization, good management will influence company performance either to be

an extraordinary organization or just an average organization. Management has been

described as a social process involving responsibility for economical and effective planning

& regulation of operation of an enterprise in the fulfillment of given purposes. It is a dynamic

process consisting of various elements and activities. These activities are different from

operative functions like marketing, finance, purchase etc. Rather these activities are common

to each and every manager irrespective of his level or status. A great management is one with

the ability and the desire to realize a company's potential, much like expert card players make

the most of the hands they're dealt. Great managers recognize the power of competitive

advantage, and are fanatics in protecting and even improving their advantages.

Organization must consider that they are moving towards to more team-based

environment. If they have a group of people who work together as a team with passion, the

impossible outcome becomes possible, the team efficiency is pushed to the next level and the

team work with incredible enjoy. To build a great teamwork in organization, they need to

create a positive environment to encourage better relationship within their team members

who have different characters, experiences and expertise.

In the corporate world today, it is impossible for an individual employee to

accomplish the company organization goals alone. It needs a group of people who are willing

to work together to ensure the project or organization operates smoothly. If there is a worker

who is not committed to the group, the group performance may be affected. As consequence

the organization may probably not be able to achieve its fullest potential.

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Even though Ocean Triangle must compete with other biomedical company such as

Radicare, Antah Sri Radin, Pantai Medivest and Faber Medi Serve, they still have their own

ability and strength in biomedical field. Their company’s CEO was master in marketing.

Therefore they always find out and grab any business opportunity for the company

advantages. They do not just expand their business in biomedical field but also in other field

especially in civil engineering, electrical engineering and mechanical engineering. They have

very responsible managers that are able to take an exam and license in other field like in

electrical engineering in order to be a contractor in that particular field.

Normally, in any organization, problem that related to employees attitude is more

complicated than technical problems. An effective solution and strategy must been taken by

management because employees attitude affected company’s performances. In career field,

we must knowledge in emotional intelligent because this is the best skill for handling our

emotion in any situation.

If we are involved in management team, we must understand and apply the key to

motivating a diverse workforce, understanding employee and be an innovative group to

achieve company vision and mission.

Last but not least, by doing this company visit assignment, we know what is the

problem they are facing and learn how they solve it as soon as possible. If not, the problem

will affect all the production line. We think that the visit to the company is worth the efforts

because we have managed to learn a lot from them.

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REFERENCES

Note given by Madam Rosniza Binti Ramlan

Mohd Hafiz Bin Ramlan (Technical Manager of OTSB)

Company Profile

Information from internet Company Product

http://www.ot-sb.com/chart_papers.html

http://www.ot-sb.com/autoclave.html

http://www.ot-sb.com/services.html

APPENDICES52

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ONE OF THE BOARD DIRECTORS OF THE COMPANY

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