REPORT BLENDED LEARNING COURSE ON TRADE IN SERVICES STATISTICS 2019 · Report on blended learning course on Trade in Services Statistics 2019 Page 6 of 69 For both, online course

REPORT

BLENDED LEARNING COURSE ON

TRADE IN SERVICES STATISTICS 2019

• Organized by the World Trade Organization, United Nations Statistics Division and

UNCTAD

• Online course from 21st October to 29th November 2019

• Face-to-face workshop from 2nd to 6th December 2019

Report on blended learning course on Trade in Services Statistics 2019 Page 2 of 69

Table of contents

Summary .................................................................................................................................... 3

Background ................................................................................................................................ 3

Objectives ................................................................................................................................... 4

Pedagogical material .................................................................................................................. 5

Delivery of the course ................................................................................................................. 5

Participants ................................................................................................................................. 6

Course results ............................................................................................................................. 6

Online course evaluation ............................................................................................................ 7

Face-to-face workshop evaluation............................................................................................ 12

Conclusions .............................................................................................................................. 13

Annex 1: Detailed objectives of the course .............................................................................. 15

Annex 2: Agenda of the online course ..................................................................................... 17

Annex 3: Agenda of the face-to-face workshop ....................................................................... 18

Annex 4. Participants of the online course ............................................................................... 21

Annex 5: Participants in the face-to-face workshop ................................................................ 24

Annex 6: Detailed feedback for the online course ................................................................... 27

Annex 7: WTO face-to-face workshop assessment ................................................................. 52

Annex 8: Detailed feedback for the face-to-face workshop ..................................................... 61


Summary

The distance learning course on Trade in Services Statistics was successfully organized by the

UNCTAD, the World Trade Organization and the UN Statistics Division. It was delivered from

21st October to 29th November 2019, in response to demands for technical assistance in the

compilation of trade-in-services statistics. The face-to-face follow-up was organized from 2nd

to 6th December 2019 in WTO, in Geneva, Switzerland.

The course addresses the aims of Goal 17 of Agenda 2030 for Sustainable Development.

Registration and participation to the online course was free of charge. The total of 704

representatives (444 women – 63%) from 126 countries registered to the course (see Figure 1

below). Among these, 588 participants started the course and 527 successfully completed it and

received an electronic certificate. Overall satisfaction rate for the final opinion questionnaire

for the online course was 77%.

Figure 1. The map showing participants that registered to the online course.1

Twenty-nine participants were pre-selected and funded by the WTO for the face-to-face

workshop. Three were unable to attend. The remaining 26 participants finished the whole

workshop and received the certificate for successful completion at the end of the workshop.

The satisfaction rate of the participants for the face-to-face workshop final opinion

questionnaire was 98%.

Background

The development of a sound statistical system is key to the implementation of evidence-based

policies and to the emergence of an open and unbiased dialogue between stakeholders and

1 The map presented is used for illustration purposes and is not based on the official map of the United Nations.


policy makers. Therefore, it is an essential tool of both economic performance and social

cohesion.

This is especially true when trade negotiations are under way and when countries understand

and precisely assess their offensive and defensive interests in this context. In such a situation,

public authorities must define a global strategy and to translate this approach into specific

negotiating positions. Statistics are a key tool in this process. They allow the sharing of a

diagnostic of the current situation between all national stakeholders and a clear understanding

of the national interests.

While internationally agreed statistical definitions, concepts and methodologies for trade in

goods statistics are long established and generally well implemented around the world, the same

cannot be said for trade in services statistics. Although internationally agreed statistical

definitions, concepts and methodologies for trade in services statistics now exist, these are still

relatively new, and their global implementation is uneven. Now, services represent a key

component of the economic activity in every country and a fast-growing component of

international trade, now account for 1/5th of all international trade by value measured only on

a Balance of Payments basis. In addition, they are the subject of multilateral, regional and

bilateral negotiations all over the world. Hence the acute necessity to develop the corresponding

statistics on a sound and harmonized basis.

UNCTAD is the United Nations’ focal point for the integrated treatment of trade and

development and the interrelated issues in the areas of finance, technology, investment and

sustainable development, UNCTAD compiles, validates and processes a wide range of data

collected from national and international sources.

This course response to several demands for technical assistance in the compilation of trade-in-

services statistics and addresses directly the aims of Goal 17 of Agenda 2030 for Sustainable

Development. This course has been developed and produced jointly by UNCTAD, the World

Trade Organization and the UN Statistics Division. It has also benefited from the close

collaboration of the Inter-Agency Task Force on ‘Statistics of International Trade and Services’.

Objectives

The main objectives of the course on Trade in Services Statistics are to improve and enhance

statisticians' ability to do their work, and to help them better understand the user manual on

Statistics of International Trade in Services (MSITS 2010).

The global objective of the e-learning course is to provide smoother accessibility and complete

training material for those involved in the collection, compilation and dissemination of

statistical data. Although the focus of the course is primarily on services trade statistics, it is

also placed in a broader context of SNA2008 and BPM6 (2016) frameworks. For the detailed

information regarding objectives for particular module of the online course, please refer to

Annex 1: Detailed objectives of the course.


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Pedagogical material

The training package consists of 6 modules designed to be used in a blended learning approach.

Each module includes interactive materials and communication tools to learn and participate

through the distance-learning platform. Every module includes a participant’s manual with a

video helping to understand the manual’s contents, a discussion forum, tests and opinion

questionnaires. In order to facilitate the access to the training material through different devises

(smartphones, tablets, computers, or e-readers), an EPUB (e-book, electronic publication file)

was issued for each module. Participants were invited to dedicate between three to four hours

per week to study the material and participate in the forums and to complete the assessment.

For the face-to-face workshop the participants listened to and discussed various topics presented

by speakers from WTO, UNSD, UNCTAD, Banque de France, Banca d’Italia, ITC, and

participant from Costa Rica. Additionally, participants worked on hands-on exercises focusing

on general understanding of the concepts related to trade in services and case studies on related

thematic areas as for example travel/tourism and construction presented by Banca d’Italia, and

transport services by Banque de France.

Delivery of the course

The online course was delivered through the TrainForTrade distance learning platform, using

TrainForTrade’s methodology under the guidance of UNCTAD’s TrainForTrade team. Ms.

Nancy Snyder and Mr. Vysaul Nyirongo from UNSD replied to specific questions asked by

participants on the online fora with some input from Ms. Barbara D’Andrea from WTO. Mr.

Markie Muryawan from UNSD and Mr. Dominique Chantrel with help from Mr. Tomasz

Kulaga, both from UNCTAD/TrainForTrade moderated the discussions on the fora.

UNSD sent the invitation letters to member countries and associated members to participate in the

distance learning course. Registration and course participation were free of charge. Registered

trainees were accepted and provided with the online platform user guide and the credentials to

log-on to TrainForTrade’s distance learning platform.

The online course was conducted according to the established schedule (see Annex 2: Agenda

of the online course). During the six weeks period, participants had the opportunity to learn

through various multimedia means available in the e-learning platform (manuals and videos)

and to interact with other participants from different countries, facilitators and experts in the

discussion fora. Trainees had the flexibility to study and participate in the forums of the different

modules of the course, generating enriching discussions and allowing the exchange of

information, ideas and experiences. At the end of every week and for each module, participants

were evaluated through an on-line test and invited to complete an opinion questionnaire for the

module.

The face-to-face workshop was conducted according to the agenda contained in the Annex (see

Annex 3: Agenda of the face-to-face workshop). Participants were engaged in thematic talks

and presentations covering various aspects of trade in services domain. They also participated

in various exercises, activities and case-studies making it a very useful and hands-on

experience.


For both, online course and face-to-face workshop, participants had the opportunity to comment

on specific modules or workshop sessions and give their overall feedback for the course. This

information will be used to improve the training material and organization of the course in the

future (for more information, refer to sections Online course evaluation and Face-to-face

workshop evaluation).

Participants

The target population for the course was:

A. Compilers and producers of data (Statistics on International trade in services, Balance

of Payments (BoP), Business statistics, etc.): BoP Statisticians (from Central Banks or

National Statistical Institutes); Statistical Officers in Trade and Services; National

Accountants; Business statisticians

B. Data users: Ministries (Tourism, Trade, Economy, Finance); Other industry players

(economists, lawyers, etc.)

The total of 704 candidates from the public and private sector; specialists in statistics, research,

economy, etc. were proposed by their organization and selected by UNCTAD to participate in

the training course. Out of the total of 704 registered and accepted candidates, 588 participants

initiated the course and 527 successfully completed it. The main reason for withdrawal from

course participation was related to unexpected workload of participants.

From 29 participants invited to the face-to-face workshop 26 have attended it in person. All of

participants have completed all the activities and received the certificate of completion.

Both, the distance-learning course and the face-to-face workshop contributed to gender equality

and empowerment of women through ICT. For the online course, out of the 704 registered

people, 444 (62%) were women and out of 527 successful participants who received the

electronic certificate, 342 (65%) were women. For the workshop, among 26 participants that

attended the workshop, 13 (50%) were women.

For detailed information about participants, with breakdown by gender and countries, please

refer to Annex 4. Participants of the online course and Annex 5: Participants in the face-to-face

workshop

Course results

At the end of each module, participants were invited to evaluate their knowledge through a quiz

consisting of closed multiple-choice questions (with one or more answers possible). The

average grade for specific modules varied between 72 and 89 percent (see Figure 2 below).


Figure 2. Average scores (%) for quizzes for specific modules (M1-M6) for the online course

in years 2017-2019.

One can see the improvement trend in scores obtained by participants in recent years, with

generally the lowest scores for the second module and highest scores for the last, sixth module.

The final average score for all six modules for participants who completed all modules was

ranging from 50 to 100 percent with the averages of 81 percent. The completion rate for specific

quizzes was declining from 83 to 75 percent from the first to the sixth module respectively.

Out of 588 participants of the online course, who completed at least one quiz, only 61 did not

finish the whole course. In this sense, the dropout rate of 10 percent is extremely low as

comparing to general distance learning courses.

For the face-to-face workshop, from 29 invited participants, 26 were able to come physically to

the meeting. All of them successfully completed the whole workshop and received the

certificate of completion at the end of it.

Online course evaluation

The evaluation of the modules and course have been designed to assess the learning process of

the participants, the accuracy of the training material and the organization of the course, taking

into account different aspects such as: quality of the training material, organization of the

module, module subjects, etc.

For the online part, each week participants were asked to complete the opinion questionnaire

about specific module. The satisfaction rate for specific modules ranged from 68 to 82 percent

(see Figure 3 below) with a completion rate falling from 79 to 60 percent from the first to the

sixth module respectively.

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M1 M2 M3 M4 M5 M6

Average scores (%) for specific moduesin recent years

2017

2018

2019


Figure 3. Satisfaction rages (%) for specific modules (M1-M6) for the online course in years

2017-2019.

One can see, that across the years the most appreciated module was the last, sixth one on

Dissemination and Analysis. Over the years, the satisfaction rate after initial improvement from

2017 to 2018, significantly dropped in 2019. According to the comments received, the main

reason for this situation might include:

• Lack of PowerPoint presentations that could be downloaded or some equivalent form of

brief summary of the course manuals. Such a summary could improve the overall usability

of the learning material, as going back to find some specific information is quite challenging

for such a comprehensive package.2

At the end of the online course participants were also asked to fill in the final opinion

questionnaire and the golden book. The overall satisfaction rate for the whole course was at 77

percent (see Figure 4 below) based on responses from 68 percent of active participants.

2 In the previous years the presentations were available for participants. But this year, although participants asked

for it, the presentations were not available anymore. The reason for this was that the videos showing the

summary of the manuals and which were based on the presentations were updated but in a video production

mode, making it very difficult to export the presentations and also making the previous presentations out-of-date.

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20

40

60

80

100

M1 M2 M3 M4 M5 M6

Satisfaction rate (%) for specific modulesin recent years

2017

2018

2019


Figure 4. Final opinion questionnaire for the online course.

The most favorable aspects of the course were the course organization and the coverage of

subjects discussed, with the biggest criticism on the clarity and accuracy of training materials,

and the quality of written material (manual) and visual aids (slides and videos).

Suggestions for improvements

Apart from a very positive feedback for the course, the section below summarizes general

suggestions and feedback received from the participants on course improvements.

It could be investigated if specific opinion questionnaire could be tailored to each of the

modules asking only related and targeted questions. Some questions might have not much sense

in specific circumstances. For example, asking semi-closed questions on which section(s) did

participant like the most or the least could help come up with an easy summary showing which

parts are good and which needs improvement. This might be relevant especially for courses

with big number of participants.

There should be a decision taken if the quiz questions should all appear at once or be displayed

one by one. Each approach has its pros and cons. All at once allow to save time for participants

with slow internet connection which has some importance, as the quizzes are timed. Displaying

all questions at once may cause a potential time-out issue when trying to submit the answers at

the end of the quiz.

The following summarize generic comments for the specific modules and final opinion

questionnaire:

• To use as simple language as possible to explain given phenomena. It is quite important in


the context of broad audience with different level of English fluency.

• The text of the manuals was quite lengthy and, in some parts, repetitive. It was suggested

to include more graphics, diagrams, examples (with references as available, e.g. for

different online databases), glossary and acronyms explanation to help understand the

contents. Some modules, it too long and heavy, could be potentially split into more parts.

• When possible, examples should be made diverse, possibly covering all regions of the

world. This would allow participants to better relate themselves to examples. Examples of

how countries are doing that are more advanced in these statistical issues of trade in services

would be beneficial (for example, sources used and how these sources are used and finally

what data they use).

• PDF manuals layout might be improved (some figures overlap with the text; some figures

are of bad resolution; some charts seem to be missing).

• Course videos could be improved (presenter was not fully synchronized with the slides

displayed in the screen and was at times blocking the contents of the slide; in some cases,

the presenter was reading the text from slides or sometimes straight from the manual,

making it unattractive to participants; videos could have subtitles added; there could be

more short videos instead of a long one; videos could have some pause moments, when user

is required to click the next button once he/she understood the slide/part – this would be

especially useful for slides with a lot of contents; blank slides without a commentary might

be avoided; videos could present some practical cases instead of making a

summary/excerpts of the manual).

• Some no-need-to-submit-the-answer review questions or instructions could be included in

the middle and at the end of the section/manual or presentation to help understand the topics

discussed.

• In the quizzes, it should be clearly noted if there are more than one answer possible for a

given question. Answers could provide more informative feedback with relevant references

to course manuals. Different answers were at times very similar to each other, even with

one-word difference – although it looked at times as an English language test, maybe it was

actually necessary to highlight some subtle differences.

Module 1 specific comments

• The manual stated that Mode 3 is primarily covered by FATS, in the video it was said that

Mode 3 is mostly covered by FATS, but in the quiz the right answer was that it is exclusively

covered by FATS. It should be clarified as “primarily”, “mostly” and “exclusively” have

different meanings.

• The page footer on 27, 28 sites is broken.

• In the module description it was written that the manual has 21 pages and in fact it was 40

pages long.

• To provide a comparative table between SNA 2008 and BPM6 and a diagram that explains

interrelations between MSITS, SNA 2008, BOP and GATS to make it easier to understand.

• The graphs in the manuals and the explanations appear to be misplaced and should follow

the relevant text and not be placed in awkward paragraphs… Compare with Caution! Box

on item 5.8 and Graph 6.

• The relationship of the different organizations involved with ITS statistics is a bit confusing.

To present the relationships in a more graphic way (diagrams, maps), as presented in modes

of supply section.



• The sections about New Zealand probably need an update. It was stated New Zealand

collects and outputs modes of supply - that was correct but that hasn't occurred since 2011.

Section 6.2 in the manual discusses the use of tax data. This is true for other survey such as

Retail Trade, but not for Services - while the BR and tax data is used to create the sample

frame, outputs are primarily based on survey data.

• Apart from the mentioned databases on ITSS, also the Eurostat database has to be included

as countries disseminate a reporting questionnaire T3 according to EBOPS, by the partner

countries. And in terms of trade negotiations, this database is a must to be disseminated.

• UNCTAD Database. It shows outdated data (6 years back). The explanations are backdated.

It would have been more useful if a recent database could be compared/analysed.

• Business registers, establishing a frame is missing a part explaining how to prepare SBR.


• Looks like the image on the top right of page 5 of the pdf is partially blocking some of the

text, or at the very least making the paragraph look obscured.

• If the detailed information is necessary, e.g. module 4 is useful which consist of 59 pages

this could be divided in to two modules in order to cover all the provided information.

• Need numerical examples for FISIM.


• Reading materials was exhausting because there were no visuals of any kind, except UCI

table example. I would for example draw 3 circles, biggest one FDI, inside smaller one

FATS, inside smaller one Mode 3, so that it would visually be immediately understood who

is subset of who? In the same way, I would create SmartArt to show connections between

statistical unit, institutional unit, corporation, SPE etc. Without visual image, no one can

easily draw it in their brain, which is already crowded with immense amount of text. Mind

maps, that's what this education is lacking :) That is why people fail at tests or decide to not

pursue a career in certain field, because they didn't get the image behind the text.


• Section 6 - somewhat vague, nothing about the costs or complexities of developing these

IT tools.

• Examples of dissemination materials used by countries can be incorporated. Links on

samples of data dissemination are quite interesting.

• Give more examples especially about the index, how it is used and its implication to the

daily work.

Golden book

The following summarizes selected comments from the golden book:

• This program is very useful for me. I take the TrainForTrade programme not only IMTS

but also SITS. My responsibility is mainly IMTS, but I am responsible for to publish the

SITS data in our Statistical Yearbook. So, I am sure that I get the experience for this program

for my current job.

• The topic was very relevant for my job and also enhanced my knowledge of the compilation

of trade in services, from the SITS perspective and not just from a familiar BOP Perspective.


• My experience with the Foreign Trade in Services workshop was very appropriate for the

good development of my work skills, especially when in Colombia we are designing and

analyzing the improvements in the statistics of the Quarterly Sample of Foreign Trade in

MTCES Services. Therefore, I consider these spaces as something enriching within the

construction of appropriate conceptual frameworks for the proper development of the

implicit processes in the production of statistics.

• My overall opinion is that the course modules were clears and the exercises were

appropriate. According to capacity building, the training has increased my knowledge in a

non-well-covered aspect of the international trade in our (developing) country. I'm now able

the improve it by producing some data on international trade in services, when it's possible.

For more details, please refer to Annex 6: Detailed feedback for the online course.

Face-to-face workshop evaluation

During the face-to-face workshop, participants were asked to auto-evaluate their knowledge

and confidence in the area of trade in services statistics using a color dots in a graph. The same

graph was used at the end of the course, but with different color of the dots, to see the knowledge

transfer done during the meeting. It is summarized in the 2 graphs bellow.

Additionally, throughout the meeting and at the end of the meeting WTO and UNCTAD asked

participants to give detailed feedback using online tools regarding specific sessions and days

and overall opinion about the workshop. The feedback was extremely positive, with over 95

percent satisfaction rate. Participants were very satisfied with all aspects of the workshop,

including appropriate number of participants, course organization and effective methodology.

They suggested that the meeting could take longer, or some sessions could have more time

allocated to cover certain topics in more details. The best assessed sessions were interactive

recap session on concepts and definitions, exercises on travel and construction, and sessions on

Foreign Affiliates Statistics and on measuring trade in services by GATS mode of supply.

Participants enjoyed very communicative, knowledgeable, professional, motivated and open to

discussion instructors. They found all of the examples and hands-on exercises very informative

and useful, also suggested having more of them if possible. Participants would also welcome if


presentation materials could be shared more promptly allowing them to review the contents the

next day the latest.

Golden book

The following summarizes selected comments from the golden book:

• Valuable experience, very related to my work. Many thanks to everyone who share in this

course.

• It was terrific! I have learned a lot. In a comprehensive point of view the face to face activity

was very interesting and useful.

• The scope of the course is comprehensive and broad, and related to my work areas. All

speakers have very deep knowledge on the topics discussed. Participants were actively

participating by raising questions and comments. Overall, a very good training experience.

We will be further studying about the nowcast methodology and consider its possible uses

during our compilations; study on the possibility on disaggregating future data according to

the EBOPS classification.

All the details of these assessments can be found in Annex 7: WTO face-to-face workshop

assessment and Annex 8: Detailed feedback for the face-to-face workshop.

Conclusions

The implementation of the online learning course on Statistics on International Trade in

Services strengthened the knowledge and skills of 527 participants that successfully completed

the on-line course. Further 26 participants who successfully completed the face-to-face

workshop had the opportunity to interact and exchange information and experiences with

experts and professionals from different countries and backgrounds.

The analysis of the feedback shared by participants reveals that the methodology used to deliver

the course was very efficient and much appreciated. The ICT tools and resources provided

through the distance learning platform were user-friendly, which can be still improved by

sharing concise summaries in a form of a presentation or other of the quite heavy material.

Participants especially appreciated the possibility of the immediate implementation and

application of skills and knowledge in their jobs. Furthermore, the contribution that participants

made with comments and suggestions to improve the course will help to refine future deliveries

of similar courses.

The delivery of the blended learning course has also contributed to strengthen the synergies

between the organizations that developed the course.



Annex 1: Detailed objectives of the course

The following list detailed objectives related to each of six online learning modules of Trade in

Services Statistics course;

Module 1 - Importance of Statistics on International Trade in Services &

main concepts

At the end of this module, participants should be able to:

• Recognize the scope of international trade statistics in general and trade in services

specifically

• Distinguish between goods and services, develop awareness of main services items

within EBOPS, understand concepts of modes of supply

• Describe various uses of Statistics on International Trade in Services

• Get familiar with MSITS 2010

Module 2 - Setting up pre-requisites for data collection and compilation


• Evaluate data needs

• Compare existing statistics with the needs recognized

• Develop a sustainable system for SITS compilation and dissemination

• Organize responsibilities at a national level

Module 3 - Data sources and collection


• Identify and analyze the use of data sources

• Recognize limits in existing data sources

• Explore and evaluate other potential sources

• Acquire knowledge of data collection tools

• Extend existing data collection to improve quality and detail

Module 4 – Data Compilation (BOP STIS)


• Recognize EBOPS concepts/definitions

• Define services items based on data collected

• Classify transactions by item, partner and mode of supply

• Compile services items that require specific approaches


Module 5 - Data Compilation (FATS)


• Discriminate FATS and FDI concepts

• Define FATS variables

• Relate FATS to statistics on the international supply of services

• Classify variables by product, activity and country

• Compile specific variables

Module 6 - Dissemination and Analysis


• Publish trade data timely

• Analyze statistics on the international supply of services

• Relate data to modes of supply

• Disseminate relevant metadata

• Implement an effective and user-friendly dissemination platform

• Advocate the development and promote the use of Statistics on the international supply

of services


Annex 2: Agenda of the online course

1

DISTANCE LEARNING COURSE ON TRADE IN SERVICES STATISTICS

21 October to 29 November 2019 Please find below a recommended progress schedule

Week Module Activities

Week 1 21-25 October

1: Importance of Statistics on International Trade in Services & main concepts

Read the manual of Module 1 (21 pages) (PDF or EPUB)

Watch the video M1 (34 slides) 31”

Run quiz M1

Give your feedback on module 1 (Opinion questionnaire)

Week 2 28 October 1st Nov.

2: Setting up pre-requisites for data collection and compilation


Watch the video M2 Part 1 & Part 2 (66slides) 21”30’ + 21”

Run quiz M2

Give your feedback on M2 (Opinion questionnaire)

Week 3 04-08 November

3: Data sources and collection


Watch the video M3 Part 1 & Part 2 (61 slides) 23” + 19”

Run quiz M3



4:Data Compilation (BOP STIS)



Run Quiz M4



5:Data Compilation (FATS)


Watch the video M5 Part 1 & Part 2 (44 slides) 23” + 20”

Run Quiz M5



6:Dissemination and Analysis



Run Quiz M6


Week 7 1–6 December

Revision week and feedback

Revise all the modules

Give your overall feedback on this course (Final opinion questionnaire)


Annex 3: Agenda of the face-to-face workshop

WTO-UNCTAD Course on Trade in Services Statistics

Preceded by an online segment from 21 October to 29 November 2019 in cooperation with UNSD

2-6 December 2019, WTO, room E

Agenda

Day 1: Monday 2 December 9:00-10:15 Course Opening

Welcome remarks Andreas Maurer, Chief, International Trade Statistics Section, ERSD-WTO Jorge Castro, Chief, Course Design and Training Section, Institute for Training and Technical Cooperation (ITTC), WTO Mark Assaf, Chief, Human Resources Development, TrainForTrade, UNCTAD

Introduction & Expectations

Barbara D'Andrea, Senior Statistician, ERSD-WTO Logistics and administrative remarks Franziska Kirschke, Training Officer, ITTC- WTO

Break and administrative matters

11:00-12:00 Feedback on the UNCTAD-UNSD-WTO e-learning course on Trade in Services Statistics Dominique Chantrel, Programme Management Officer, TrainForTrade, UNCTAD Tomasz Kulaga, Associate Information Systems Officer, TrainForTrade, UNCTAD Barbara D'Andrea, ERSD-WTO

Lunch break

13:30-15:30 Interactive recap session on concepts and definitions in statistics of international trade in services Barbara D'Andrea, ERSD-WTO

Break

15:45-17:30 Prerequisites of BOP surveys: France's experience in measuring trade in services Cécile Golfier, Head of FDI and Firms’ Cross-Border Trade in Services Unit, Banque de France


Day 2: Tuesday 3 December

9:00-10:15 Overview of the WTO General Agreement on Trade in Services (GATS) Martin Roy, Counsellor, Trade in Services and Investment Division, WTO

Break

10:30-12:40 Transport: collection and compilation recommendations

Cécile Golfier, Banque de France

Lunch break Group photo

14:15-15:25 Data dissemination on international trade in services: hands-on session on the WTO Data portal Alejandra Barajas Barbosa, Statistician, ERSD-WTO Kathryn Lundquist, Statistician, ERSD-WTO

Break

15:40-16:30 The Statistical Business Register and its links (in videoconference from New York) Nancy Snyder, Statistician, Economic Statistics Branch, United Nations Statistics Division (UNSD)

16:30-17:30 Travel: collection and compilation recommendations Andrea Carboni, Advisor, Statistical Data Collection and Processing Department, External Statistics, Banca d'Italia

Day 3: Wednesday 4 December

9:00-9:15 Interactive summary of Day 2

9:15-9:45 Travel: Italy's experience in data collection Andrea Carboni, Banca d'Italia

9:45-10:30 Exercise on Travel Andrea Carboni, Banca d'Italia Barbara D'Andrea, ERSD-WTO

Break

10:45-11:30 Exercise on Travel (continued) Andrea Carboni, Banca d'Italia Barbara D'Andrea, ERSD-WTO

11:30-12:30 Estimating the export potential in services Julia Seiermann, Market Analyst, Division of Market Development, ITC

Lunch break

14:00-15:40 Construction: collection and compilation recommendations and Italy's experience Andrea Carboni, Banca d'Italia

16:00-17:30 Exercise on Construction Andrea Carboni, Banca d'Italia Barbara D'Andrea, ERSD-WTO


Day 4: Thursday 5 December

9:00-9:10 Interactive summary of Day 3

9:10-11:00 Other business services: international recommendations and Italy's experience in data collection Andrea Carboni, Banca d'Italia

Break

11:15-12:30 The role of services in trade and global value chains – A trade in value added approach Christophe Degain, Senior Statistician, ERSD-WTO

Lunch break

14.00-14:45 Trade-in-services statistics capacity building in UEMOA member states Onno Hoffmeister, Chief, Statistics Production, Development Statistics and Information Branch, UNCTAD

14:45-15:30 The UNCTAD Services Trade Nowcast Fernando Cantu-Bazaldua, Senior Statistician, UNCTAD

Break

15.45-16:15 The WTO Services Trade Barometer Coleman Nee, Senior Economist, ERSD-WTO Ali Abdul Raheem, Young Professional, ERSD-WTO

16:15-17:30 Foreign Affiliates Statistics (FATS) Joscelyn Magdeleine, Economic Affairs Officer, Trade in Service and Investment Division, WTO

Day 5: Friday 6 December

9:00 - 9:10 Interactive summary of Day 4

9:10-10:40 Measuring trade in services by GATS mode of supply - The Trade in Services by Mode of Supply dataset (TISMOS) Andreas Maurer, ERSD-WTO

Break

11:00-11:30 Measuring digital trade Joscelyn Magdeleine, Trade in Services and Investment Division -WTO

11:30-12:30 Measuring trade in ICT-enabled services and e-commerce Scarlett Fondeur Gil, Economic Affairs Officer, ICT Policy Section, UNCTAD Rigoberto Torres Mora, Chief of International Accounts, Macroeconomic Statistics Department, Central Bank of Costa Rica

Lunch break

14:00-15:00 Measuring trade in creative services Carlos Razo, Chief, Office of the Director, Division on International Trade and Commodities, UNCTAD

15:00-15:45 Course evaluation Franziska Kirschke, ITTC- WTO, Barbara D'Andrea, ERSD-WTO, Dominique Chantrel, UNCTAD, Tomasz Kulaga, UNCTAD

Break

16:00-17:00 Awards of certificates


Annex 4. Participants of the online course

The following table summarizes participants and certified participants of the online course with

the breakdown of participants’ country of residence and gender.

Country3 Participants Certificates

Total M W Total M W

Albania 3 0 3 3 0 3

Andorra 1 1 0 1 1 0

Angola 3 2 1 1 1 0

Anguilla 1 0 1 1 0 1

Antigua and Barbuda 1 0 1 1 0 1

Armenia 3 0 3 3 0 3

Aruba 1 0 1 1 0 1

Australia 8 2 6 6 1 5

Azerbaijan 6 1 5 5 1 4

Bahamas 8 3 5 8 3 5

Bangladesh 2 2 0 2 2 0

Barbados 1 0 1 1 0 1

Belarus 2 1 1 1 0 1

Belgium 2 2 0 2 2 0

Belize 2 2 0 2 2 0

Bermuda 5 2 3 4 2 2

Bolivia (Plurinational State of) 1 0 1 1 0 1

Bosnia and Herzegovina 1 0 1 1 0 1

Botswana 22 7 15 19 6 13

Brazil 2 2 0 2 2 0

Brunei Darussalam 7 2 5 7 2 5

Bulgaria 2 0 2 2 0 2

Burkina Faso 2 2 0 2 2 0

Cabo Verde 6 3 3 2 1 1

Cambodia 3 2 1 1 1 0

Central African Republic 1 1 0 1 1 0

Chile 6 2 4 4 1 3

China 12 2 10 6 1 5

China, Hong Kong SAR 6 5 1 6 5 1

China, Macao SAR 2 2 0 2 2 0

Colombia 6 0 6 6 0 6

Congo 1 0 1 1 0 1

Costa Rica 8 3 5 8 3 5

Côte d'Ivoire 1 0 1 1 0 1

Croatia 4 2 2 3 2 1

Cyprus 2 0 2 2 0 2

Czechia 5 2 3 3 1 2

Denmark 3 1 2 0 0 0

Dominica 2 0 2 2 0 2

Ecuador 3 1 2 2 1 1

3 United Nations country designations.



Total M W Total M W

Egypt 3 2 1 3 2 1

El Salvador 2 1 1 2 1 1

Estonia 3 1 2 3 1 2

Fiji 10 4 6 8 4 4

France 1 1 0 1 1 0

Gabon 1 1 0 1 1 0

Georgia 2 0 2 2 0 2

Germany 1 0 1 1 0 1

Grenada 6 0 6 6 0 6

Guyana 2 0 2 2 0 2

Honduras 1 0 1 1 0 1

Hungary 3 1 2 3 1 2

Iceland 4 2 2 3 2 1

India 1 1 0 0 0 0

Indonesia 200 66 134 140 42 98

Iran (Islamic Republic of) 1 0 1 1 0 1

Israel 2 0 2 2 0 2

Jamaica 1 1 0 1 1 0

Jordan 3 2 1 3 2 1

Kazakhstan 2 0 2 1 0 1

Kenya 4 2 2 2 1 1

Lao People's Democratic Republic 2 2 0 2 2 0

Latvia 3 1 2 3 1 2

Lesotho 5 2 3 1 0 1

Lithuania 3 2 1 0 0 0

Luxembourg 1 0 1 1 0 1

Madagascar 5 2 3 2 0 2

Malawi 2 1 1 1 1 0

Malaysia 2 0 2 2 0 2

Maldives 10 7 3 3 2 1

Mauritania 1 1 0 0 0 0

Mauritius 8 3 5 8 3 5

Mexico 14 7 7 12 5 7

Mongolia 4 2 2 1 1 0

Montenegro 1 0 1 1 0 1

Morocco 9 4 5 7 3 4

Mozambique 2 2 0 1 1 0

Myanmar 30 4 26 27 3 24

Namibia 6 1 5 3 1 2

Nepal 4 3 1 3 3 0

New Zealand 4 1 3 3 1 2

North Macedonia 3 0 3 3 0 3

Pakistan 5 4 1 3 2 1

Palau 1 0 1 0 0 0

Peru 1 1 0 1 1 0

Philippines 26 6 20 25 6 19

Poland 2 1 1 2 1 1

Portugal 3 1 2 3 1 2



Total M W Total M W

Republic of Moldova 4 2 2 4 2 2

Russian Federation 4 1 3 3 1 2

Rwanda 1 1 0 1 1 0

Saint Helena 1 1 0 1 1 0

Saint Lucia 3 1 2 2 0 2

Saint Vincent and the Grenadines 1 0 1 1 0 1

Samoa 5 0 5 2 0 2

Saudi Arabia 1 1 0 1 1 0

Senegal 1 1 0 0 0 0

Serbia 5 1 4 5 1 4

Seychelles 6 3 3 3 1 2

Singapore 9 4 5 8 3 5

Slovakia 1 0 1 1 0 1

Solomon Islands 1 1 0 1 1 0

Somalia 1 1 0 1 1 0

Spain 1 0 1 1 0 1

Sri Lanka 6 1 5 4 0 4

State of Palestine 4 3 1 4 3 1

Sudan 1 1 0 1 1 0

Suriname 10 3 7 7 2 5

Swaziland 1 1 0 1 1 0

Sweden 8 4 4 6 4 2

Switzerland 5 1 4 3 0 3

Syrian Arab Republic 1 1 0 0 0 0

Thailand 2 1 1 2 1 1

Timor-Leste 2 2 0 2 2 0

Trinidad and Tobago 4 1 3 4 1 3

Tunisia 5 2 3 4 2 2

Turkey 2 1 1 0 0 0

Uganda 3 1 2 3 1 2

Ukraine 4 1 3 4 1 3

United Republic of Tanzania 12 10 2 6 5 1

United States of America 6 3 3 5 3 2

Uruguay 2 1 1 2 1 1

Vanuatu 3 0 3 2 0 2

Venezuela (Bolivarian Republic of) 6 2 4 0 0 0

Viet Nam 2 0 2 0 0 0

Zambia 3 2 1 2 1 1

Total 704 260 444 527 185 342


Annex 5: Participants in the face-to-face workshop

The following shows pictures of participants that successfully completed the face-to-face

workshop. It is further supplemented with a table with country information.



The following table summarizes successful participants of the face-to-face workshop with the

breakdown of participants’ country of residence and gender.

Country4 Participants

Total M W

Albania 1 0 1

Bahamas 1 0 1

Belarus 1 0 1

Brazil 1 1 0

Cambodia 1 1 0

China 1 1 0

China, Macao SAR 1 1 0

Costa Rica 1 1 0

Ecuador 2 1 1

Egypt 1 0 1

Georgia 1 0 1

Guyana 1 0 1

Honduras 1 0 1

Indonesia 1 1 0

Jamaica 1 1 0

Kenya 1 0 1

Lao People's Democratic Republic 1 1 0

Mauritius 1 0 1

Mexico 2 2 0

Montenegro 1 0 1

Republic of Moldova 1 1 0

Saint Vincent and the Grenadines 1 0 1

Sri Lanka 1 0 1

Uruguay 1 1 0

Total 26 13 13

4 United Nations country designations.


Annex 6: Detailed feedback for the online course

The following annex presents summaries and detailed, unedited comments shared by

participants to specific modules, final opinion questionnaire and golden book related to the

online course.

Opinion Questionnaire Module 1



Overall opinions of the module (content, instructors, manual, exercises, tests, power

points, etc.): (selection) • 11 x Good

• 2 x More Graphics and diagrams

• The typesetting and the layout of the module 1 PDF (Module1.Feb05) show some figures overlapping with

text.

• Some PowerPoint slides did not match with the speaker, the speaker was ahead the PowerPoint display

• It was fare but yet the reading materials were too long.

• It is a little bit difficult to understand the topic since the manual was full of text, I think it will be easy to

understand if there are images or diagrams in it

• I would like to see more practical examples of the attitude to a particular service according to the classification

by statistics

• The module on the importance of such statistics met all my expectations. In this regard, it is treated the

necessity of compilation of ITSS not only as integrated part of balance of payments statistics, but also the

compilation by modes of supply as target to be achieved. A key point is the correspondence mapping between

the different statistical classifications. This may help the compilers, from BoP statistics and national accounts

statistics to reconcile into different data production.

• The first unit was very relevant to my job, it was put in a way easy to comprehend

• The test is a bit tricky but so far it is been good.

• The Manual is quite didactic, however somewhat lengthy and repetitive in some parts. It gets a bit confusing

sometimes. I believe that, since it is an introduction to the subject, it is necessary to repeat and introduce so

many definitions and correlations.

• The module content was very interesting, enjoy the classification of EBOP, the importance of services statistic.

• Some MCQs (simple quiz) could be included in the presentation to test the knowledge acquired as and when

we are viewing the presentation.

• it provide clear explanation except one thing that make me confuse. regarding mode of supply 3 (Mode 3), in

the module stated that Mode 3 primarily covered by FATS, while in the power point stated that Mode 3 mostly

covered by FATS. But, in the exercise told me that the right answer is Mode 3 exclusively covered by FATS.



• Give more practical/applied/illustrative examples with different cases/scenario to easily visualize/comprehend

some topics in this module. my suggestion can also be applied to other modules. Thank you very much

• The module was sophisticated and well-prepared by the organizers. The objectives of the module have been

met with strong competencies and a clear explanation.

• The module is comprehensive and organised so that learners could follow up easily. Moreover, important

points from international manuals such as MSITS2010 and SNA 2008 were extracted so we could save time

from reading the lengthy international manuals.

• At the moment, video and document have been understandable and useful.

• The manual is not user friendly because it is too much and the text is too small

• I suggest that this learning makes powerpoint (*ppt) for us, so we can learn easily, not form of video. I never

learn about this subject of training so it's difficult to understand the module just in 5 days.

Which section of the module did you like most? Why? • Characteristics of services and their difference from goods, they are the first principle we have to understand

in order to proceed further.

• All is the same importance for my current work

• I liked learning about the different classifications because this area is of great interest to me because of the

daily work that I do now.

• Characteristics of MSITS 2010 are interesting.

• MSITS 2010 and BPM6 Because the MSITS provides the level of details in BPM6.

• Classifications as it compared different classifications and is the items that i deal with on daily basis

• section 5: introduction to MSITS/EBOPS main items because the details given in this section is clear and

specific, it is well-understanding for daily statistics

• CPC because like KBLI in my job. Modes of supply there is the essential to understand, short and clear in

addition the graph helps to summarize

• International Standards and Related Economic Statistics. I head the Department of Macroeconomic Statistics

and therefore it is crucial to understand the inter-relations between Manuals and International Standards.

• Annex 1 -EBOPS 2010 because was practice-oriented and well structured.

• The quiz…This help me to understand many of the concepts and definitions… by saying it simplifier…Then

I was able to make connections in my mind as to what was being explained

• All modules were useful as I am a statistician. This is the first section. It is introductory, I hope there will be

further information on each type of service. But I hope to see descriptions of the practical mistakes that are

most common in countries in statistics. As well as transitional calculations between statistics and balance of

payments

• Breakdown of services in accordance with BPM6 methodology - since it's the heartbeat of module 1 and

provides clear guidance for me as a BOP compiler.

• I liked the visualisation of the theory in Modes of services section.

• I like Introduction To MSITS/ EBOPS MAIN ITEMS section from there 5.2 Maintenance and repair services,

5.3 Transport and 5.4 Travel are I like most. Because I want to use this section practically. Eg- Travel, Tour

and transportation-Express.

Which section of the module did you like least? Why? • 48 x None

• Some International Standards. I am not familiar with some of them.

• Too many theories inside,

• Section 5 about MSITS or EBOPS. That section is a new thing for me so it's more difficult to understand.

• BPM6 because i don't know

• Section 7: related economic statistics the contents here is a little bit puzzling and the aim of this section is not

clear.

• Introduction to MSITS/EBOPS main items. not clearly elaborated. Need to develop a module for this section

only.

• Connection between each term like BPM6, BOP, CPC, SNA, MSITS, EBOPS. I understand some, but this

subject (economy) isn't my major so it took me a while to understand the big picture of this subject

• The topic on statistics on international trade in services for policy analysis and trade negotiations was a little



bit of a challenge

• Government goods and services Because of good and services need to all of government in countries.

• Understanding the interconnections between various classifications (ISIC Rev. 4, BPM6, CPC, etc.) for me is

very complicated.

• Statistics on international trade in services for policy analysis and trade negotiations, the module was not clear

How could the module be delivered more effectively? • Material should be more clear and shorter.

• With a good reading, making a pdf more practical and entertainment

• shorten the study material, or benchmark with other training institutions.

• by adding subtitles (in English)

• Cite more examples of realistic scenarios of application on trade in services statistics in trade negotiations and

the particular services outcomes with great impacts. The Graphs in the manuals and the explanations appear

to be misplaced…I think they should follow the relevant text and not be placed in awkward paragraphs…Case

in point Caution on item 5.8 and Graph 6

• The module be delivered more effectively by expressing more transactions in real terms with real examples

and met with real obstacles.

• The module delivery was good because if you do not understand on the text you might listen the clip which is

more summarized.

• Translate with Indonesian language.

• Details about something will be given in the following modules. It could be mentioned exactly which one

module(s), document(s), page(s).

• It could be useful to have the content of the module in different languages in order to facilitate the work.

• I think if the number of pages per module is small, it will be easy to understand within a week

• Give more introduction for a new material and more explanation. Give more example and compared by the

fact in world. Describe the condition in the true economic so we can imagine the true and false about the

economic in our country.

• Maybe more examples would be useful. On international trade in services, there are many transactions and

some of them are very complex and confuse to a person who is gone classified them, and that it is the most

important part -for me-, that is the key, to start a reliable statistic.

• Actually, I thought that the module was delivered very effectively. The reading material was a very good

overview from the MSITS manual. The video presentation also highlighted the most important issues from

the manual.

• it can be divided into a simpler version, for non-English speaker, reading one thick module could be very

wearying and time consuming. I suggest the module is divided into smaller part, like maximum 10 pages or

so.

• Nothing to comment on this, because the contents were made available on the site in advance.





points, etc.): • 45 x Good and useful

• 9 x Very lengthy module but very enriching as well.

• 4 x More complicated than module 1

• 4 x some questions in the test are linguistically tricky. Perhaps more emphasize should be given to the content

of the Module.

• 3 x Hard to understand, content is a little complex to read clearly

• 2 x the summary is quite complete. The videos are very useful to understand the scope of the module.

• My overall opinion of the module is that the module contained much information in the manual that may not

have made explicitly clear in the PowerPoint presentation. The exclusion of sound on certain slides presented

some confusion regarding the significance of the information for me.

• The sections about New Zealand probably need an update. It was stated we collect and output modes of supply

- that was correct but that hasn't occurred since 2011. Also, section 6.2 in the manual discusses the use of tax

data. This is true for other survey such as Retail Trade, but not for Services - while the BR and tax data is used

to create the sample frame, outputs are primarily based on survey data.

• The manual sometimes is repetitive and lacks examples, as well as the video. Slides in the video sometimes

are passed too quickly, remaining just a couple of seconds in the screen. There are some formatting errors that

make reading more confusing, such as dots/points being used to list something within a section, and in the

next paragraph being used to introduce the title of a new subsection. Also, some subsection titles are not

highlighted with dots/points or bold letters, they just appear as a regular paragraph. Some graphs are in very

low-quality images, in which reading the subtitles is not possible.

• This module was overload with the information. It would be better to split the module into 2 parts. Apart from

the mentioned databases on ITSS, also the Eurostat database has to be included as countries disseminate a

reporting questionnaire T3 according to EBOPS, by the partner countries. And in terms of trade negotiations,

this database is a must to be disseminated.

• This module was long. The content was not as clear since it had a bit of technical aspects that were not clear



on how they can be practically implemented. However, it gave insights on what to look out for and assess the

current country set-up to begin/continue administering ITS.

• The section layout of the PDF course content could be improved, eg page 24 “comparison of data sources….

on government goods and services nie” seems to be a section/subsection rather than a bullet point.

• The contents, instructors, manual, exercises, tests and power points of module 2 were appropriate to the course,

gave to learn a lot and interact with students from other countries.

• Answers in the test are very similar, sometimes only one word change the meaning and if you are not native

English speaker this is very difficult to choose the correct answer. this is look like english language test not

the statistics test!

Which section of the module did you like most? Why? • 4 x Nil

• 7 x all

• 9 x SBR - related to list of traders for statistical base register

• 2 x Recommendations of MSITS 2010 - to know what statistics are required.

• the growth of international trade in services for the past 33 years

• I liked the whole module because it covers the data sources very well

• I like Roles of the SBR. We can learn how to maintain and keep the way of the changes of statistical units and

their characteristics due to real life events.

• I liked the “good cooperation between users and compilers”

• Read the module. Because I love reading.

• Legal and Institutional Framework. It was very relatable, especially in view of the amendments to the

Statistics Act in the country. However, it also revealed a possible conflict in the framing of the various Acts,

especially on the issue of data confidentiality. The importance of reviewing the current MOUs with data

providers also came to the fore… The Possibilities of compiling resident-non-resident, FATS and presence

of natural persons also made for an interesting read.

• The section of the module I like the most is the part of BPM6 classification and ITRS.

• 3 x Section 5. Because the details and examples given in the manuals are helpful for the daily statistics job.

Besides, the advantages and drawbacks listed for each method are clear and instructive.

• I like section 1.1.2 because I can relate more to the growth of exports and imports.

• Learning about the recommendations of MSITS 2010.

• Possibilities for collecting and compiling. It was quite interesting, and I learned a lot. I also have seen the link

between IMTS and SITS.

• Available statistics on international trade in services. It helped me to explore the available statistics for my

country Zambia and how it is been performing in services trade.


• 2 x Section 1

• UNCTAD Database. It shows outdated data (6 years back). The explanations are backdated. It would have

been more useful if a recent database could been compared/analysed. However, the past trends and information

were well explained in the manual.

• Statistical Business Registers (SBR)…. The Governance Structure of the SBR was not exactly

interesting……I'd not envisioned such an elaborate process of an SBR including having independent

oversight?

• 2 x Quiz. Because I'm nervous.

• 2 x section 7 about match statistics and gaps. this section should give more explanation and example

• Institutional arrangements part was a bit confusing in terms of organization of text presented in Module 2

Manual.

• 6.2 New Zeeland and tax records. Not really related to my job as we mostly are focusing on contacts with EU.

• The section of “Match Statistics and Gaps” was considered least for me since I cannot relate more on the

• Section 8: Statistical business registers and survey frame because it was not easy to understand especially, I

am not familiar with surveys since CBE depends mainly on ITRS

• Available statistics of international trade in services, services sector importance, existing data and gaps. With



all due respect, this section was useless. I mean that it would have been more picturesque to just show the

databases in question. With images, links, or embedded tables. That would have been clearer, and less pages

on the PDF. No one is going to remember the list of the variables available in each database.

How could the module be delivered more effectively? • 7 x good

• 5 x PowerPoint available

• More examples may be of some benefit, especially for those who are new in the subject.

• Add a mind map as a conclusion or maybe in the opening of module

• More country examples

• Reduce the volume of the module

• I think with numerical and real examples

• UNSD have questionnaires countries by methodologic. In addition, assessments are made of the methodology

of countries in terms of foreign trade in services and the balance of payments. After analyzing these materials,

you can understand what problem in practice most countries are more interested in. Such topics would be

better presented with most practical examples.

• The lectures should seek to make the reading material simpler… and not just regurgitate what is already in

the manual

• With follow up questions to boost understanding of each section before one can do quiz summary of each

module to emphasize on very important issues to be grasped in the long run

• Manuel in Spanish

• Manuel in Indonesian

• Presentations should be more insightful as opposed to them containing almost what is contained in the

manual…. word-for-word... Cite more diverse examples to illustrate the collaboration amongst institutions …

• Used simple English, break down complicated words into very simple words. Used pictures/graphics to

explain. Give some example from all regions of the world (eg: Pacific Ocean) because participants are from

different regions of the world. If examples are given from my region (Pacific Ocean), I can be able to relate it

to my country and be able to understand well.

• With more exercises and less details. There is too much unnecessary information that overfill the course. The

power of an online course is that it allows interactiveness, I would like learning by doing with question after

each section. The summary of the PDF is not interactive. Each link points to the cover of the document.

• There is an English subtitle in the video 2. The design of the module should be changed. It is better if there a

lot of good picture (not blur) and a lot of shapes.





points, etc.): • 32 x Good

• Some of the comparison tables are not legible

• Overall, the module contents in module 3 is clear and detailed. It adds some knowledge about data source and

data collection.

• Although the materials are getting harder, it seems that the explanations are fulfilling to give clear guidance

to students.

• They are very helpful. Exercises help to evaluate your understanding of the topic

• Data sources and collection is the most difficult part for me. Facing the difficulties to get the data of services

transactions, therefore it is really need best practices from other country who already sustain carry out the

SITS survey, especially from the similar characteristic’s country with Indonesia.

• I can understand the material easily. it's more understandable than modul 2.

• Module is good and will be helpful in the compilation of Trade in Services (Detailed)

• About the test, it was not specified that some questions had multiple answers. I chose the one that best fitted,

I did not know I could answer more than one :(

• The module introduced new concepts on data sources and collection methods used to compile trade in services

statistics. It was quite interesting, especially the introduction of SDMX.

• Manual for this module was okay, but regarding comparison of data sources for compiling statistics on mode

4 movements, the table 3.8 didn't include any data regarding burdens of reporting and processing, but the

question regarding this issue appeared in the quiz.

• The tables with the comparison of data sources for compiling statistics was very useful.

• Mirror data that was asked in the exercise was not explain and cannot be found in the reading module.

• This module was relevant to my job. learnt more about the CPC version 2 and its links to other classifications.

• The content is very clear but the way the quizzed is structured is very confusing if not somewhat

misleading…but then again it could just be my lack of understanding

This module was quite relevant to my regular work and shed additional insights that should be considered

when compiling international supply of services statistics from (largely) administrative and survey of



enterprises. More emphasis is needed for compiling mode 4 supply of services as well as FATS.

Which section of the module did you like most? Why? • 5 x Good

• The section detailing analysis of administrative records as sources of information for different types of services

was quite insightful.

• The comparison of data advantage and drawback of data sources for each component of EBOPS

• section 4 - Enterprises and establishments surveys. I am now more aware of each survey needed for the

compilation of statistics data

• Defining Services, Comparing and evaluating data sources, Other Data Sources. Defining services more

explain the detail of services and compare it with the CPC Understanding of different data sources

• Learning from the forum

• Comparing and evaluating data sources. It`s very appropriate to my job. Tables are one of the best ways to

present complex information. In addition, data sources were presented by main articles of services statistics.

• 4 x “Big Data” section because it was very innovative.

• all of them, since having a fair background knowledge of the trade in services will need to understand the

concept very well in order to be able to produce the country's expected outputs.

• Defining services, usual main sources of information, comparing and evaluating data sources.

• Different data sources for the Modes of supply because is something that must be taken into account in a

country such as Mexico.

• Section 3 Comparison and evaluation of data sources. It gave me the necessary insight on the available sources

and how and when to choose what source.

• The comparisons of data sources for different type of services, Big data and linked micro data. Very

understanding and able me to better understand the different data sources.


• administrative records, because that source is more complicated to produce in reality.

• attempting exercise

• About supply and demand because it too much

• The other part of data sources are the classical ones. And most challenging data sources are the other data

sources, in this globalizing and digital on going world.

• The slides are too fast especially those not narrated

• The Administrative Records and Transport services because it wasn't in-depth enough.

• The text in table or image is not really can be red. I think it should be on better resolution or quality.

• Addressing data quality. For more understanding of subject, there are should be some examples and/or case

studies (may be some links, if someone publishes some info related to data quality).

• 4 x The DEFINING SERVICES: EBOPS DETAILS section can be summarized to a table

• 2x Metadata section.

• 3 x the quiz.

• Exemplifications of a correspondence table between both classifications EBOPS 2010 and CPC, Version 2 in

my opinion is not necessary to show all details. It is very specific knowledge. It could be useful as additional

not compulsory source of information on course. In my opinion better is give one example how it looks, and

rest provide in additionally link.

• The handbook section was wordy, repetitive, and covered information we already went over.

• 2x the correspondence between CPC and EBOPS because I don't think I will be using it and it was way yoo

detailed.

• Watching the video

How could the module be delivered more effectively? • 3x more examples, small quizzes in between , more examples to concrete points

• It’s a lot of reading in addition to our normal workload. Maybe it should be streamlined a bit to prepare for

the questions that follows. It is overall very interesting.

• More time be given in attempting questions



• the way they are sending it seems very good

• the design of the outline module should be changed in attractive way

• The correspondence table between EBOPS and CPC - would like to know more.

• Please provide a-mind-map to make it easier to understand the classification.

• The module has a lot of repetitions between one section and another on the manual.

• I want to get power points and some gits to learn quickly.

• more presentation and summary of the reading

• by including illustrations such as Diagrams to explain concepts

• Indicate more examples. For one who is new on the topic, it is really hard to grasped the modules.

• Downloadable video plus the pdf version of the slides.

• This module will be more affective if a specific(country) example of data reporting/classification addressed.

• It would be important to present some examples of how countries are doing that are more advanced in these

statistical issues of trade in services. For example, sources used and how these sources these sources and

finally what data they use

• Module is translated into various types of languages.

• I realized watching this third set of videos that it could be helpful if the video program operated slightly

different. If possible, it would be nice if the video paused whenever the presenter stopped speaking so that it

was clear that the slide needs to be read and would only resume when the listener was ready/pressed on a

button to advance the lecture.

• Not more than 50 pages to read within one week is preferable

• Upon completion of the online module, regional workshops must be conducted.

• Give some practical examples of current situations in the world. Define complicated words to simple words

easy to understand

• Maybe it could become two modules since it was too long.

• The examples are not very clear because of the use of pictures. It would help if the comparisons were typed

afresh instead of pictures for clarity.

• Make it simpler and easier to read and understand. It can be in the form of table or matrix, for example in

comparing the EBOPS and SITS component.

• The graph is blurry, please upload better picture.





points, etc.): • 10 x Great job presenting the materials, very explicative notes, very interesting module

• It was heavily loaded

• Exercise is confusing at points, eg. question “The major data sources that can be used for the production of

statistics on international trade in services by mode of supply include: [select one]” On there was both: -

international migrations statistics - tourism statistics Both of which are covered in the manual and the video

as options. I picked the migration statistics as it was mentioned first in the video, but only got a part mark for

that one, was told tourism statistics was right but not why.

• Module 4 just as module 3 has quite a lot of information Module 4 has been quite informative

• Great module. Useful knowledge.

• I realized that the course is not for beginners, you should be at least on the intermediate level in terms of

understanding the National Accounts.

• The content of the Module IV in its PDF version has some issues on the visibility on the information, due

there are some figures that are above the text.

• Tests are very tricky. You need to analyze first before answering but powerful enough as a review.

• The quiz is short and quite easier compared to the quizzes of the other modules. By doing the quizzes, it helps

me to understand this module and the other modules. But again, simple words could be used in places were

complicated words are used to help me in understanding better. Otherwise I like this module because it is

helpful to my work. The time of doing the quiz is enough.

• the video is too long, it will be easier if the video divide into 2-4 part

• The content was a repeat of what was covered in prior sessions and the manual was too detailed. I feel that

this session was a waste of time. The content here could be more easily provided as additional resources by

type of service for those who want to dig deeper.

• This was a very interesting module to me since I work in the BOP division. I liked the fact that a simplistic

approach to measure services by module was presented. That is a very practical first approach. I also enjoyed

the examples showed at the end. And the video was a very good summary of the manual.

• The module guide was very complete



• Absolute brain cracker of a module. The power points were not helpful at all. There was more brain work, but

it was good. 6 questions took mi me about 25 minutes to complete.

• Definitions and coverage of categories were to some extent complex

• This was a very practical guide especially on the estimation methods. It is good to have some theoretical

background to how some of the estimates used were original derived.

• This particular teaching manual had some issues as some of the pictures included block the words. It also

contains a lot of information that was a bit of overwhelming. Nevertheless. I like the examples and the case

studies given. These were helpful.

• this module is very interesting, even though it is getting harder to understand due to its classification.

• In the video, some of the slideshows were not accord to the presentation, I suggest that it could be improved.

• Great case studies shared on the methodologies used by other NSOs

• The module was created emphasis on the classification of services as outlined in Modules 1 and 3. Therefore,

this deepened understanding, including of some borderline cases. The presentation was also specific and

targeted.

Which section of the module did you like most? Why? • Conversion of statistics collected to the compilation of international trade in services was very practical in

helping compilers capture the transactions correctly.

• The insurance services module

• Testing Compilation Quality. The approach to quality is similar to that of compiling IMTS.

• I like the video most as it summarizes then entire module

• Converting data collection to statistics on international trade in services by mode , because this section is a

very useful tool in my work environment.

• The section about Travel Services since it is part of my daily work. Learning more about it was valuable.

• All the sections were very informative and well-presented, so it is difficult to isolate the best out of a good

package

• The quiz always tests my knowledge and ground in what was being taught

• All are relevant for my job, mostly classifying services which needs more attention especially to the fact that

misclassification becomes an issue

• 4 Good examples of combinations of modes

• Section 1: Classifying Services, especially for financial services (FISIM part)

• Converting data collected on Trade in services statistics by mode. good explanations given

• All are nice and useful but FISIM I like most which is very new to me.

• The valuation of construction as it has always been the most difficult to understand, especially on the issue of

residency of the construction company

• The examples section. It's so interesting to see what other countries are doing in practice. Not even large

countries like the US or Germany have the chance to measure everything directly. Estimations are pretty

common but have to be applied in a creative way.

• I liked section 2 the most because it speaks about data compilation and how important it is in trade statistics.


• Relating EBOPS items with CPC. We had already done that in a previous module.

• In the video, there are some slides that the instructor does not go over but it would be best if the slides could

be printed to enable participants to read on their own

• The finance part, because of it is confusing

• The part where the International trade on supply because it didn't express enough information for me to

process.

• Quiz. because I'm nervous.

• Insurance service

• Discussion of how individual countries solve their issues, rather bits and pieces.

• Estimation In estimating it is possible to have a higher or lower statistical value in imports/exports.

• FISIM... I'm yet to grasp this concept of FISIM -how to capture the components that inform its computation

practically.



• 3: Could be part of Module Section 5

• In the pdf, the pictures cover some of the words and made it difficult to comprehend what was being read

How could the module be delivered more effectively? • 5 x the module was delivered effectively.

• Upon completion of this online course, conduct a regional training.

• I need more ppt.

• Translated into Bahasa

• More module is recommended, If the detailed information is necessary, e.g. module 4 is useful which consist

of 59 pages this could be divided in to two modules in order to cover all the provided information.

• Provides questions and answers as examples in the training materials

• I wish there were more examples in the other modules. This was a really good one. I enjoyed it.

• the module is efficient but if you could devote more time

• Looks like the image on the top right of page 5 of the pdf is partially blocking some of the text. or at the very

least making the paragraph look obscured.

• no comment, the M4 is quite good!

• The module has a lot of information from theoretical point of view and from experiences cases. It would be

better to split the content of the module into two modules.

• More quiz and MCQ questions to test knowledge as and when one part of the questionnaire is covered.

• 3 x Through summary of presentation and provide more examples.

• To reduce the size of the manual!

• Be given more time for attempting of questions

• Conduct the same training every year. By repetition, we may understand better. Use examples from all regions

of the world (so participant of each region) can know how its been applied to their country in that region. If

there is no example, its ok.

• As well as includes the practical examples or case studies





points, etc.): • 30 x It was good and very informative

• Please make it more interactive so reading the module will be a lot of fun

• The manual was cleared than in the previous modules.

• It was interesting to study a topic I'm not familiar with since I work with BOP statistics only.

• 7 x the module is well-displayed and organized for the liking of the viewer. They have covered thoroughly on

their objectives.

• Great module, very informative and interesting. The test was challenging.

• Very insightful with respect to classifying the enterprises.

• I learned a lot especially we do not produce FATS statistics in Egypt yet.

• Module content is clear although it is huge, the exercise and the tests were awesome. I like the module content.

• Exercises, power points, manual, instructors, tests and content are all up to the required feedback

• Module was, in general, great. Thank you for this great education. I wish I could work for UN :) :) :)

• Good coverage of challenges faced with compiling FATS statistics especially the challenges encountered in

identifying UCI and the issue of very few or even single enterprise represents an entire category (unmasking

of respondents) the guidance on suppression was useful. Overall a useful theoretical introduction to FATS.

• Module 5 has a lot of content to be covered in a short space of time. General information was informative

• This module was clear enough. The PowerPoint presentation was excellent, and the quiz was good.

• The module is quite informative on how to go about compiling statistics related to FATS. The challenge is in

understanding/gathering information on the chain of ownership of foreign affiliates…whether the respondents

will be willing to divulge all the information necessary to identify populations for FATS. The manual is also

quite detailed. The presentation highlights the key areas/definitions.

• The use of schemes is welcome to better understand of the materials in question.

Which section of the module did you like most? Why? • 10x all sections

• I like how definitions were explained. I understand now, more than before, certain views and possibilities. I



liked most 2.4. Definition of UCI because it had a visual - table - with explanations, as well as experiences of

USA & Austria.

• 10x identifying FDI and FATS populations

• 5x Determining the UCI and the data sources for core and additional variables sought in FATS.

• The case study of Austria and Vietnam are very useful, instead the case of Fats Statistics in USA is very

complex and difficult for small economies to apply.

• The quiz because it lets me know if I understand what I have read

• The extended part which was clearly explaining the difference between FATS and FDI as well as the part

where figures with examples on % holding were really helpful.

• I will always like the videos; it makes it all interesting in summary.

Which section of the module did you like least? Why? • 43x none

• I don't like the slides that flashes by and the presenter says nothing… He should at least comment a little on

the slide

• 2x FATS - country examples because it was too specific and related to the country level.

• 4x UCI

• classifying FATS by activity, product and country

• the exam questions were very confusing

• The answer feedback on the quiz makes it easy to revise especially on those that were wrongly

answered…unless it's available at the end of the course.

How could the module be delivered more effectively? • 5x None

• Interactive class

• Translated in Indonesian language

• Translated into Bahasa

• With more examples

• I am creative type. Reading materials was exhausting because there were no visuals of any kind, except UCI

table example. I would for example draw 3 circles, biggest one FDI, inside smaller one FATS, inside smaller

one Mode 3, so that it would visually be immediately understood who is subject of who. In the same way, I

would create SmartArt to show connections between statistical unit, institutional unit, corporation, SPE etc.

Without visual image, no one can easily draw it in their brain, which is already crowded with immense amount

of text. Mind maps, that's what this education is lacking :) That is why people fail at tests or decide to not

pursue a career in certain field, because they didn't get the image behind the text.

• Using quiz questions in between to highlight major points

• keep making it as simple as possible, plus give some mind map to make it easier to understand

• Provide working sheets and templates on the actual structure of the tables or indicators

• The way it is prepared, presented and sent is appropriate.

• Provide summary for each module through ppt.

• maybe errors made by countries can be mention and examined to allow us to learn from their errors to better

record compilation of statistics

• Interactive ppt





points, etc.): • 40x good

• The tables of how this data can be laid out were nice. It would be good to have links to more visuals.

• the module was very useful and organized

• It was interesting to look into the various components that make for effective dissemination of statistical

information for the data to be relevant in informing policy and decision making. The presentation was useful

in highlighting some key concepts and issues to consider… Overall, the module was very relevant.

• Modules too lengthy. Points can be repeated from previous chapter for some chapters. Would be useful to

provide summary of the chapter and important points video would be good with detail explanation than

reading off the slides.

• The module is quite interesting in the aspect of measuring the metadata and the single database.

• All the material was very good! It is very useful for the activities that we elaborate at work.

• I thought more emphasis would have been placed on analyzing trade in services country data at the BOP level.

For example, looking at the data through a surplus or a deficit etc.

• very constructive module, which is easy to follow through and understand.

• The module was quite clear and straight forward, and not as confusing as the previous ones where key concepts

keep kept popping up for different modules

• Very informative module, it connects the provider and user of statistics.

• I still believe that the module 6 content was still a lot to cover during the week. Some of the slides went a bit

too quickly.

• Overall, the module is good, it contains detailed information and clear.

• The module is good, but It will be better if an example of analysis and dissemination is added

• Module 6 is good and can easily understand the idea of data dissemination.

• This was a very interesting module and a good way to conclude the course.

• the importance of data dissemination was emphasized, this was very good.

• The content and video are very useful. Again, the explanations are sometimes hard to understand but by doing

the quiz, I am able to understand the content of the module.



• I think the combination of the manual, video presentation and tests were all very useful in helping to

understand the module. I think this is one of the modules that was not was very manageable compared to

others which contained too much information to fully understand.

Which section of the module did you like most? Why? • 15x All. It is very informative and helpful to my work.

• Disseminating detailed data by modes of supply

• 2x Section 4. Analysing statistics - It provided very useful formulas which can be used for analysis

• Section 1.2 Factors to be considered in the dissemination of data and metadata on the international supply of

services

• I liked the video presentation the most. I thought it was clear and summarized the material very well.

• Importance of effective dissemination platforms

• Since the world is moving towards IT, the part where it discusses electronic data collection was most useful

and interesting.

• The use of indicators in the analysis of relations between services trade and domestic production

• Factors advocating the use of technology to provide data to users

• Regarding data confidentiality, because it is kind of tricky, where at one hand we need to disseminate the data,

but at the other hand, we need to ensure its confidentiality as part to gain trust.

• The factors to be considered during dissemination of statistics on international supply of services are a pointer

to some of the area compilers should put more emphasis based on country experiences.

• Good Practices regarding data dissemination

• Last part with formulas and examples.

• The indicators calculated for analyzing asymmetries it was very useful. Also, the use of ICT in the process of

dissemination of trade in services.

• 2x Data reporting using SDMX-BOP; The use of Trade in Value Added statistics in the analysis of

international trade in services.

• Dissemination of information. This is the topic that most statistical offices need to improve and can be one

means of advocating for resources

Which section of the module did you like least? Why? • 38x None

• I liked all sections, above all, of the dissemination of information.

• Disseminating detailed data by mode of supply because the issue was more complex, so consequently more

difficult for me to read.

• The last one. I guess I was already aware of most of it.

• Section 6 - somewhat vague, nothing about the costs or complexities of developing these IT tools.

• The section of the module that I like least is the effective dissemination policy as it wasn't as detailed as I was

expected it to be.

• Advocating the development and promoting the use of statistics on the international supply of services

• Data dissemination

• 2x Data reporting using SMDX-BOP.

How could the module be delivered more effectively? • 10x all good.

• Video should be saved and downloaded easily.

• The time allotted for the quiz could be lengthened.

• 2x Organize regional training's upon completion of the online course.

• Give more actual example; different concerns and issues accompanied with recommendation and solution,

this can be applied to all module. Moreover, use visuals or infographics to easily visualize/comprehend some

technical topics in this exercise. thank you very much.

• More quizzes

• 2x translated to Indonesian language

• Examples of dissemination materials used by countries can be incorporated. Links on samples of data

dissemination are quite interesting.



• at the end of the module give a summary

• please make interactive slides or just summary, so it's easier to read and what thing to be remembered is

pointed.

• give more sample especially about the index, how it is used and its implication to the daily work

• Provision of the slides in PP format might ease the reading of the manual.

• The content would be greatly improved if more numerical examples and country studies were included

Final Opinion Questionnaire



Comments regarding the course content and/or organization • 15x Good. The course covered very well all aspects of the trade in services domain.

• 2x the content is very detail and it can cover the most important thing of basic trade services

• Lack of visual materials (tables, charts, graphs) and practical cases which simplify the perception of the

material.

• The manual for the course could be less confusing and it should avoid repeating some parts through the

modules. Video presentations should be more in line with the most important issues of each module as they

are presented in the manual.

• On some written materials, there are pictures and figures that hide the text.

• The course duration could probably be extended by giving a timeline within which participants should have

gone through the manuals/presentations and any other materials before they can be invited to the face-to-face

session… This was not necessarily the case for this particular course, and it was a bit strenuous to balance

regular work and ensure that you had gone through the necessary manuals/presentations/quizzes/opinion

questionnaires. By the time you are done, you have to follow up on the travel arrangements.

• The time allocated is more than 4 hours a week, reading material (manual module) for some module take more

than 4 hours.

• It was interesting to look into the various components of statistics of international trade in services that make

for effective dissemination and compilation this kind of statistics.

• Course content and organization was clear except that the participants manual had a lot of notes/material

• The forums were a good idea.

• This course is very good, and it helps me a lot in my current job. I work as a new GDP compiler by Production

approach and I also looks after Trades Statistics. We do not compile Trades by services (only goods) in

Vanuatu National Statistics Office but this is left to the Central Bank of Vanuatu. Services is a component of

GDP and by doing this course, it helps me to understand trades in services a lot better. By doing the quizzes,

it helps me to understand the modules better.

• This course is delivered for compilers of statistics who are full time employees and engaged in compilation

of trade in service statistics. However relevant the training is, the material was quite adequate if not a lot,

needed a lot of time to go through for someone who is working. Organisation was quite smooth and weekly

notifications helped us get back to focus, thumbs up to facilitators for regular updates.



• Numerical examples are required for certain topics for example FISIM

• Course content was good… there was need at time in the presentation for explanation involving examples to

be given to clear up any ambiguities or misinterpretation of the recommendation so that participants could

clearly understand what was required for the given recommendation

• The course is very well organised and if you want to commit more time, beside everyday obligation you would

really benefit from the course. Regarding the content, it was quite difficult, but it depends on the qualifications

and knowledge of each participants. For me, as a very beginner in this issue it was quite difficult to understand

some economic issues, terminology and so on, and at a general remark I think that this manual is a good base

but for more advanced statistician who regularly work on SITS. Also, some sentences were too long, and

sometimes hard to understand.

• We need to evaluate the possible opportunities for Latin America Countries, and we need real examples.

• The manual was quite dense, and sometimes the way that formatting was used was a bit confusing, and hard

to follow. Also, sometimes the grammar didn't quite flow (to my NZ English ears). Some more detailed notes:

- acronyms were sometimes used before they were defined, eg ITRS - the modes were often referred to by

numbers (eg Mode 3) after first introduction. Given that the mapping of the numbering to each type is basically

arbitrary, a brief reminder when a mode number is first used in each module would have been useful,

e.g. Mode 4 - presence of natural persons.

• I work with foreign trade of goods, but several times close to the sector of BOP and National Accounts. the

course was very relevant to me brought very much new thing opened my eyes on the complexity of foreign

trade service, so there are some aspects that I need to deepen, and I believe that with the material provided I

can get there.

• In my opinion, this is a well-structured and organized course. The information contained is very valuable and

open many new possibilities for trade in services statistics. However, I was a bit in a hurry to complete the

material on time, especially during our compilation and publication of Mexico´s balance of payments.

• The materials provided to participants exemplifies the depth of knowledge and expertise of the organization

on the subject matter. The online training, especially the manuals, provided general to very detailed

information on Trade-in-Services. It was helpful especially in the practical portion of the compilation of the

Services account and the Balance of Payments as a whole.

Other suggestions / recommendations: • As this is increasingly becoming an important statistical area, this course should be maybe twice a year via,

for example, the eDX platform which the IMF uses (which allows you to download the module videos which

can be then used as reference material in the future). This is because courses can be offered, for example bi-

annually, this is important as this course was offered at a critical juncture in the year which meant it was

difficult to fully appreciate it. Thankfully the materials were well written so we can use those as reference

materials in the future. The country examples were useful, but the course could have benefited from sample

data collection instruments (the questionnaires themselves). this would have allowed for us to compare to the

current instruments we are using and determining the areas of improvement. overall a wonderful course.

• Power point presentation will be better in PDF format not only video presentation

• While we all enjoy this online course, this course should also be complemented with a face-to-face course.

This is important for better interactions with peers and also learn from their experiences.

• more examples and questions in the current quizzes must be taken up from the current lectures.

• The time allocation needs to be revised. We need more time as we do the course while working at the same

time.

• Either to reduce the manual size or to add more module, so as to make it easy to go through it.

• More quizzes in between the video presentation will be a good mean to test the learners' knowledge as and

when they are watching the course.

• Better to make like a summary for each session in form of points, or short tables, can be copied from the e

learning course. So we get the point for the session.

• It should be more interactive motion graph/ videos.

• For future courses consider following the same order of topics as they appear in the Manual as in the video

presentation. At times it was difficult to follow the video presentation because topics were not arranged as in

the manual. The manual to simplify what is in the Compilers Guide or the MSITS 2010 instead of repeating

as it was the case with the manual. Although I registered for the course, my country is not compiling Trade in

Services Statistics and it was difficult to grasp some issues.



• Give more actual examples; different concerns and issues accompanied with recommendation and solution;

this can be applied to all modules. Moreover, use visuals or infographics to easily visualize/comprehend some

technical topics in this exercise. Thank you very much. God Bless

• You should translate the module to several language that cover all participant

• I would revise the manual to add more greater spacing, more examples, and to cover less material but provide

alternative links for those who wish to explore specific topics in depth. I would combine materials in modules

4 and 5 into the prior modules and shorten the course overall.

• Initially, I'd like to suggest a more well-organized in certain parts of the modules. Next, I would like to see a

more active presentation from the representative. Finally, I would recommend adding more illustrations that

are a vital part of visual learning and would perhaps, make for a more intriguing module.

• The course should be more spaced out and gradual to enable participants go through the material without

having the timelines so tight…Preferably a self-paced course with a caveat that only successful candidates

will stand an opportunity for a face-to-face session. This will be enough motivation. The presentations should

be more engaging/interactive. The mode of presentation should be able to catch and maintain the attention of

the reader/trainee.

• Design empty standard template that each participant could fill his-her country information in, as an example

to assets the countries and participants data sources and methodologies ask the participants to provide the links

of NSDP and ARC related trade in services, to ensure better understanding

• The training is highly recommended especially those who are engaged in the compilation of Balance of

Payments accounts. even though it is centered on Services, other concepts such as the dissemination of data

is applicable to other statistical publications.

Golden Book


Golden Book

Write a comment of your experience with the UNCTAD/TrainForTrade Programme. • It is very usefull for us as Employment Government at Statistics - Indonesia.

• This is a good exercise for my work who is devoted to the compilation of trade-in-goods. It helps me in

understanding the differences between trade-in-goods and trade-in-services.

• This program is very useful for me. When I learned this course, I faced difficult to answer with my first

experience. I raised awareness of Trade in services. I will share my knowledge setting up pre-requisites for

data collection and compilation from this course.

• UNCTAD/TrainForTrade Programme has broadened my awareness and enhanced my compilation knowledge

and skills of Statistics for International Trade in Services (SITS). This has prepared me to commence the

implementation process of recommendations of the manual on Statistics of International Trade in Services

(MSITS 2010) in Botswana. The solid foundation laid by this course will also go a long in helping me to

further explore this area.

• This course allowed me to learn a little more about international services. In particular, how I can obtain or

supplement the information or the data of some services that in my country registers.

• Information was useful. Will be used in undertaking analysis of the balance of payments

• This e-Learning course is comprehensive and thorough, which definitely provides a broad understanding of

the subject matter related to Trade in Services Statistics. The sharing of several countries' experiences also

provides insights and models that can be referred to when facing similar situations. Overall, the course has

both the breadth and depth required for explaining the key points and challenges present in the processing of

the Trade in Services Statistics.

• This course is very useful especially for me who are learning more about official statistics. I need more

concentration to understand material that is new to me.

• The course was well organized and very informative. I work in the Balance of Payments unit at the Central

Bank of the Bahamas and it was interesting to see the differences between trade in services and balance of

payments statistics.

• Indeed, a very good experience! I am a statistician, in particular dealing with the national accounts and related

statistics. The knowledge gained in this course will definitely be useful in improving my work, especially the

expenditure side of measuring GDP. The notion learnt on FISIM, big data initiatives, metadata, revision

policy, etc. will be beneficial to us. At the level of Statistics Mauritius, we are trying to develop trade in

services statistics since quite a long time. The skills learnt in this course will help us in this end.

• I truly enjoyed this course and would recommend it to my colleagues.

• Nowadays no country can live in autarky. Also, it allows different countries to have comparative advantages

in the production of goods and services. Trade is therefore important for the global economy, both because it

allows us to obtain products and services that we can not produce at home and because it allows each country

to make the most of his abilities. This course allowed me to know the nomenclature of services and how to

evaluate the international trade of services.

• This was an interesting course giving an insight into the data collected for services trade that goes much

broader than just the type of service and the partner country. I found it informative for my role as a National

Accountant.

• This course provides great resources and guidance to the compilation of SITS. It has also facilitated my

understanding of various concepts such as mode of supply.

• It was very nice experience for me that a depth knowledge was provided about the subject on which we are

working. The whole online training is very useful for me and my team in Pakistan.

• It was a very good experience to participate in this online course in international trade in services and it will

be very useful for my work since I work at the National Institute of Statistics of Peru, in the area of National

Accounts and analyze foreign trade.

• It was a very interesting lesson. This course has been very useful for my career and I would like to continue

to learn more. We would also like to suggest that the students of Myanmar be brought together.

• This course, it really means something to me since there's no any kind of offline course like this in my city

(beacuse I am in a rural area). And I would like to say thank you to my institusion, Statistics Indonesia to

share this information to me.

• Our sector is new, and we needed the detailed information about international trade and services. So, this

course was very interesting and helpful for our job.

Golden Book


• I got many new information that I can apply or include in our revised ITRS.

• My experience with the Foreign Trade in Services workshop was very appropriate for the good development

of my work skills, especially when in Colombia we are designing and analyzing the improvements in the

statistics of the Quarterly Sample of Foreign Trade in MTCES Services. Therefore, I consider these spaces as

something enriching within the construction of appropriate conceptual frameworks for the proper development

of the implicit processes in the production of statistics.

• As a compiler, the training made me appreciate how to compile statistics on international trade and services.

Prior this training, I have no idea on what exactly its scope is, how it is compiled, etc. (Note: I am handling

portfolio investments). On a broader scope, the training also covered data sources. Same with the example,

our organization uses ITRS for services, while for trade, we use a report provided by another statistics

organization. This made me think that perhaps, to improve how we capture data, we could review and exploit

all possible sources.

• The program helps me to convey information to my colleagues at work ، and develop statistics according to

what I have learned. This is done through a video and books that can be used when needed.

• The course was very informative and relevant to my job as a balance of payments compiler. We do not compile

FATS statistics but have introduced some of the variables on our private capital survey, which we carry out

annually for the primary income account, financial account and the international investment position. Our

intention is to produce FATS in the near future therefore the course came in handy, explaining FATS and its

compilation. The entire BOP team took part in the course and discussed some of the material as we progressed.

We will continue to refer to the material and use it to improve our services data collection and compilation.

• Currently, I am working as a compiler for trade data (export/import) or our economy. I sounded familiar with

the Trade in services concepts as some of the reports I am working on had been related to Goods and Services

account in the BOP. I didn't experience enough of the trade in service concepts until I took this course and

start practicing with our BOP. It is a great opportunity for me to take this course. Course modules and slide

presentations was very helpful for me.

• At the end of this course, I have knowledge enough to contribute with my teamwork and the whole department

of international statistic. The content was satisfactory, and with the material on hand I have an easy source of

information to consult if necessary. Thanks for the opportunity; I hope that this kind of courses would continue

to bring the information and capacitation for improve the statistics.

• The course is of great benefit to me especially in terms of Services as part of the BOP compilation. I manage

to learn and gain more understanding on how the treatment [export & import of services] is taken into account.

• I am responsible for statistics on foreign trade in Mozambique, I attended the IMTS course on this platform

and the SITS course is the second course. UNCTAD courses are very important for professionals in the field,

the materials are well taught and by highly experienced staff. The fact that they are online allows us to go to

them without harming the normal course of our activities. The prompt assistance in each of difficulties is

exceptional. Congratulations Force go on. The main constrain is the language the course is delivered only in

English. at list if it is possible to translate the manual form other language like Portuguese.

• This course will help our agency in producing quality statistics on trade-in-services for the Philippines since

our division is responsible for the preparation of technical plans and programs of trade-in-services.

• Most topics covered were relevant and very helpful regarding my job duties (since I work in the external sector

-Statistical Committee). I am now better equipped with more and better knowledge which will now be used

to help enhance data quality.

• The module was a very big help to those compiling and even those interested on statistics on trade in services.

The knowledge gained on this course introduced me to something new, in demand yet not as established

statistics as IMTS but an equally important statistics to be studied and generated.

• It is cost effective and as value added to our knowledge especially to our works. Moreover, this type of training

boosts our confidence especially when we conduct an outreaching programme for statistics awareness to

government agencies and relevant stakeholders.

• My job is at Statistics Indonesia. Trade in services statistics is new division that will be formed. So, this course

is very important to me to understand this course.

• The programme was insightful but very intense. The topic was very relevant for my job and also enhanced

my knowledge of the compilation of trade in services, from the SITS perspective and not just from a familiar

BOP Perspective. The organizers should consider breaking this course for more in-depth look at specific

topics and increase the frequency of offering the course. The diverse pool of participants is also very welcome.

• UNCTAD played a great role in my Trade Statistics job at the Rwanda Statistics Office with the last two

Online Training about Merchandise Trade and Trade in Services. The two training courses made clear

Golden Book


particular aspects of data dissemination considerations so that it helped me improve practices to disseminate

Monthly merchandise Trade reports. in addition to this, Trade in Services Training materials will help me

improve statistical procedures for the RWANDA Trade in Services Surveys.

• The programme will be very useful for our country. Our services statistics include BOP flows only. We do

not have a country or mode disaggregation nor FATS variables. The course has given me a panoramic view

of what he has to work for and why it is important. Hopefully, in some years, I will come back to show you

our improved statistics.

• Coming from National Accounts and Enterprise Statistics Division with several tasks, I had always entrusted

my colleagues with issues relating to trade in service statistics, and never really understood much as I was

concentrating on other things. I must admit that the online training has been an eye opener for me, particularly

beneficial is the training material which I will continually refer to should I come across certain challenges.

• This course is very effective for my work because I am working at the foreign trade section, Central Statistical

Organization, Myanmar. However, we still can't compile and publish the trade in services statistics. We can

only publish and compile trade in goods. So, we can learn trade in services from this course and we will try

to compile and publish the services.

• I think this course is very useful for me, because in my office, we will start to build the International Trade

Price Index, so this course helps me and the team to have some knowledge about trade statistics, especially

for services, because as we know that services is something that is still a little bit difficult to capture, especially

in Indonesia. So, by following this course makes me have some knowledge and experience about trade in

services statistics.

• It has been an enriching experience that has allowed me to acquire some useful knowledge for my workplace.

The course has allowed me to resolve doubts about the collection and treatment of the information necessary

for the elaboration of statistics of international trade in services.

• The experience was an enjoyable one as I learned about several concepts relating to the BOP compilation and

got a breakdown of the EBOPS components. I enjoyed the course and I will apply the concepts learned to my

role here at the Central Bank of Belize

• Sometime along the way I got the impression that I, as a compiler, SHOULD do this MSITS-approach. But

that’s not up to me to decide. I work as a statistician at Statistics Sweden and “compile” statistics (or produce

statistics with quite sophisticated statistical methods, since the data to compile doesn't always exist)). The

ITSS production is since long time ago based on BPM6. In order to change to MSITS there would be a need

for (a) a new legislation and (b) more money from the taxpayers. I think it would be clarifying to, somewhere

in the course material, comment on this.

• Learning SITS from this course is something amazing for me. Currently, I am working on a regional branch

of national statistical office in Seram Bagian Timur Regency, Maluku Province. This is the eastern zone of

Indonesia which has a limited source of study. This online training helps people like me, who has some

restricted condition to improve my knowledge. I hope this program could be spread widely especially for

people who have high motivation to study but currently in remote areas like me.

• The contents of each module specified both for trade in goods and trade in services is a great bonus and a great

opportunity that has become real this year for me. The lecturers to each course module were great, though it

seemed difficult to find time to read and at the same time trying to catch up with workloads, it was very

rewarding to have come to the end of each module. and gained the wealth of knowledge that will be profitable

to my existing job. The most exciting part of this course is in Module 3 on Balance of payments. It encourages

me to compile the Balance of Payments from the Trade-in goods dataset.

• I hope Indonesia especially can build statistics data and metadata about services that will be usefull for

Indonesia development.

• This is a very good venue or platform to disseminate information relating to SITS for SITS compiler/non-

compilers/with high-interest on SITS.

• My boss recommended me and two other staff from our office to do this online course. I learn a lot from this

course.

• Thank you for the rich, voluminous and interesting topics of this seminar. Many organizations engaged in

foreign trade in services invite only the National Bank. The National Bank draws up the balance of payments

of the country. In Ukraine, statistics have a lot of questions in this topic. And it’s good that there are such

seminars.

• This experience was very interesting for me and will help me in my duty to assist member states countries of

my organization to set up a national and regional system on statistics of trade in services

• It will help us to improve our statistics and our measurement on our national account system relate to the

Golden Book


international trade of services.

• I work on statistics government official. This module is useful for me because the topic can relate with my

job. I can improve my knowledge about trade in services. I would learn more about this so I can do research

for my paper soon.

• It is an honor for me to have an experience of enjoying UNCTAD/TrainForTrade Programme. It is my first e-

course and I get it very useful. Not only for supporting me in my job but also for increasing my knowledge

from the new materials that I'd never had before, the material that strongly related to my job is the last material

about data dissemination. As the staff of Badan Pusat Statistik I have to know not only about how to collect

data, to analyze data, but also, I have to know how to disseminate data efficiently. Overall, the materials from

those six modules are very useful for me.

Annex 7: WTO face-to-face workshop assessment



WTO-UNCTAD Course on Trade in Services StatisticsGeneva, 2-6 December 2019

Evaluation report

65%

27%

73%

27%

69%

27%

4%8%

How would you rate the quality of the course content?

Extent to which the course met your expectations?

15%12%

4%

46%

31%

8%

69%

8%8%

At the beginning of this course, your knowledge of the subject matter was?

At the end of this course, your knowledge of the subject matter is?

35%

50%

15%

38%

50%

12%

31%

46%

15%

54%

46%

8%

73%

23%

4%

62%

38%

73%

27%

65%

31%

4%

62%

35%

4% 8%

62%

23%

15%

54%

46%

65%

19%15%

69%

23%

Speakers presented the topic at an appropriate pace

Speakers were able to communicate the messages effectively

The teaching methods used helped you learn effectively

Usefulness of case studies, exercises and other practical examples



23%

73%

23%

4%

77%

23% 27%19%

77%

4%

15%12%

50%

73%62%

23%15%

Your satisfaction with your travel arrangements by WTO

Your satisfaction with your accommodation arrangements by WTO

27%

73%

100%

69%

27%

4%

42%42%

15% 15%

46%

38%

Feedback on the UNCTAD-UNSD-WTO e-learning course on Trade in Services Statistics

Interactive recap session on concepts and definitions in statistics of international trade in services

Prerequisites of BOP surveys: France's experience in measuring trade in services

46%

4%

42%

54%

35%

46%

12%

46%50%

4%

58%

4%

15%

42%

8%

35%

Overview of the WTO General Agreement on Trade in Services (GATS)

Transport: collection and compilation recommendations

Data dissemination on international trade in services: hands-on session on the WTO Data portal

The Statistical Business Register and its links (in videoconference from New York)

Travel: collection and compilation recommendations



4%

54%

42%

4%

35%

42%

23%

12%4%

69%

27% 27%

46%

54%58%

23%

4%

73%

Construction: collection and compilation recommendations and Italy's experience

50%

42%

8%

35%

46%

19%23%

35%

50%

12%

4%

50%

38%

12%8%

69%

62%

38%

12%

65%

23%

Other business services: international recommendations and Italy's experience in data collection

The role of services in trade and global value chains – A trade in value added approach

Trade-in-services statistics capacity building in UEMOA member states

65%

35%38%38%

23%

8%

46%50%

4%

35%

46%

8%

38%

54%

12%

Measuring trade in services by GATS mode of supply - The Trade in Services by Mode of Supply dataset (TISMOS)

Measuring trade in ICT-enabled services and e-commerce



WTO-UNCTAD Course on Trade in Services Statistics 2-6

December 2019 - Comments by participants

13. Which three sessions did you find the most valuable?

6 x FATS, Travel Construction Digital trade,

All

All of them was very good, but FATs and TISMOS are my favorite and measuring digital services.

the GATS, because it gives basic point of view on how trade in services is regulated by the WTO and its member countries

The sessions in day1 - day3. Because it is related to my work directly.

Overview of the WTO General Agreement on Trade in Services (GATS); Estimating the export potential in services; The UNCTAD Services Trade Nowcast

Interactive recap session on concepts and definitions in statistics of international trade in services. Overview of the WTO General Agreement on Trade in Services. Measuring trade in services by GATS mode of supply.

Value chains

Services in GVC, TISMOS, FATS

Statistical Business Register; Construction: Collection and compilation recommendations and exercise; Measuring trade in services by GATS modes of supply. Nowcasting, FATS, Value-added approach

The FATS Session (end of day 4), the session on construction services (especially the exercise), and the session on travel services.

The travel: Italy's experience in data collection; The role of services in trade and global value chains; Foreign Affiliates Statistics

The Statistical Business Register and its links Foreign Affiliates Statistics (FATS); Measuring digital trade

2 x Transport: collection and compilation recommendations; Travel: Italy's experience in data collection; Measuring trade in services by GATS mode of supply

France experience in measuring trade in services - delivered by Cecile Golfier; Transport: collection and compilation recommendations; Foreign Affiliates statistics - FATS

Compilation and practical exercises on Travel Services and Construction Foreign Affiliate Trade Statistics; The importance of the SBR

The UNCTAD Services Trade Nowcast; sessions related to Travel; sessions related to Construction



SBR; Mode of supply Nowcast

France experiences on transport services; Italy experiences in Travel, Construction and Other business Services FATS recommendations for measure

Hands-on session on the WTO data portal; estimating the export potential in services; global value chains.

14. Are there any particular topics which you felt were not addressed sufficiently

2 x FAT´s, I insist that will be appropriate to incorporate more practical sessions.

3 x FATS, because of time limit, more the time should be allocated

-Foreign Affiliates Statistics (FATS)

I would have loved to know more about "Measuring trade in services by GATS mode of supply"; However, since the resources are on the web, I will study them.

Not really, the course exceeded my expectations.

intellectual services

FATS, EPI, Barometer

Perhaps more time could have been spent on ICT related services.

3 x No

FATS and Travel - would like to have more time for these topics

Foreign Affiliate Trade Statistics; Compilation on Trade in Value Added and Global Value Chains Compilation of the Export Potential--Ease component

I think you should have done more practical exercises... doing & learning

FATS on practical point of view, as from country perspective; Digital trade and creative services from a bop compiler perspective

15. Which session(s), if any, would you remove from the programme to allow more time for other

topics?

10 x No session

I would not remove any of the topics addressed. All of them were very useful and interesting.

Creative services.

WTO services trade barometer



The WTO Services Trade Barometer should be removed to allow more time for other topics.

I would remove the WTO Trade services barometer and spend more time on FATS, although the FATS session was indeed excellent, it's a topic of particular interest to me. Also, more detail in creative services since that is also very relevant to my country experience.

3 x Trade in services capacity building in UEMOA member states

The session on the WTO Services Trade Barometer

I would not necessarily remove topics in order to allow for convergence among the users and producers of statistics on trade in services. However, A PHASED APPROACH to the course would be ideal. Deliver the content in small manageable bits since the content this week was a LOT to handle within 5 days. Either have fewer topics which participants can really dissect and address issues that compilers have particular issues with, and which largely affect across board.

I would not remove any subject, but I would add study cases.

Global value chains

WTO barometer; Creative services

16. To what extent and how will this course be relevant for you to conduct WTO-related work?

2 x Very relevant

if I may say, from 1 (not relevant) to 10 (very relevant), I would say around 5, because basically I am in charge for trade in goods, and as user of statistic data for trade in goods. but, since I get additional responsibility to handle e-commerce and digital service, that part of training has become more relevant for me.

In my country, some of the most important constraints to conduct some of the topics treated in the course are related to the lack of resources and political support. This is the case for implement FATS and also the classification of services by mode of supply. However, this course represents a support in order to develop these topics in my country.

It's very relevant to my current position, as it helped me understand GATS, services new trends and new tools to measure it.

It will be incredibly useful. Not only did I understand the importance of improving our statistics for WTO-related work, I also got plenty of ideas of how to do it. I'm actually very excited about going back home and start working on our trade in services statistics.

The production of FATS data. The partner country details.

The service trade course has been excellent for me and my country, because with this new information, the people who keep international trade statistics, we can build the basic information to have good statistics and that these are comparative at the level international

Very relevant and I would suggest that the existing databases would be more disseminated among WTO countries and policymakers



Since I am both a data collector and Compiler of the BOP some aspects of this course will now allow me to make adjustments to current surveys to capture relevant data as it relates to WTO (Statistical Business Register, Trade in services by modes of supply).

Starting to compile/compile FATS is the first priority of my current job, and I think I can use the Census and the Business Registration data or even the Business structure survey we've already have to do that. Like Jocelyn said after class, it's better doing something than nothing.

It is most relevant in the area of FATS since my country needs to gain additional coverage in this area to have more relevant policies in the area of foreign investment. Currently my government encourages foreign investment into service industries where i suspect the benefits are exaggerated.

I will extend the knowledge to the National Statistics Office in Mexico. The content of the course is an important input for strengthening the cooperation for the compilation of Trade in Services.

It is so important to have this course because it will help our country to start thinking about the services collection and compilation for economic development.

It has served to enhance my knowledge and put me in a better position to compile more accurate TISS. I have gained a better understanding of how to compile FATS and the data sources that can be used to compile these statistics

In our country trade in services statistics are compiled based on sample surveys. Lectures on Italian and France experience provided a vast knowledge in compilation of trade statistics. With much accurate data we will maintain quality of data

In compilation of trade in services statistics according to MBP6

We plan to start separate survey on trade in services statistics from the next year, so this course and all the topics are very important for my job

As a first step, begin to compile Trade in Services Statistics based on the SITS not just on a BPM6 basis. Exploit what synergies are available in my country to begin to compile FATs, for main services at least. Knowledge transfer/capacity building to fellow compilers.

Very useful because in the organization that I work for, we generate all the statistics regarding goods and services trade, FDI and financial transactions with the rest of the world.

After the course, we would be evaluating on the possibility of further detailing BOP data according to EBOPS; studying on the possibility of using nowcast methodologies on surveys and other indicators.

Can't say right at this moment but I will forward the information to the respective persons

This will facilitate our discussion with our Ministries in the context of trade liberalization. And a close cooperation with Institute of Statistics in regard to produce jointly statistics by mode of supply and FATS.



This course helped me better understand trade in services data collection and compilation processes, gave an opportunity to practice the use of different data sources and learn more about different methods to measure trade. It was a great chance to improve my expertise in trade in services data interpretation and analysis. This knowledge can be applied in the process of my countries’ accession to the WTO, since my unit is responsible for negotiating specific commitments.

17. Recommendations / suggested changes / other comments (if you want to qualify some of your

answers, to be more specific about an element of the programme or a trainer)

Thanks a lot for your support. You are always eager to help us!

going forward, please use interactive power point for online training, where we should click a picture and then there is a popped up window appears along with the explanation we have to read, and we are not able to go to the next slide unless all the explanation is already read, and please also provide a mind-map to summarize the concepts and classifications.

It is would be better if speaker can give more example on their presentation it that would be better understood.

I think the course was very complete and useful. In my country, we do not have many opportunities to participate in this kind of trainings, therefore I think it represents a very valuable opportunity. In addition, this course represented a great opportunity to exchange experiences among different countries who participate. I would like to thank Barbara and all the course organizers for their excellent work and support all over the course.

I would skip the creative services sessions. I didn't really get why it is important to have such a measurement and there isn't even a definition of what is meant by that. There are lots of concrete things to work on before starting to think about a concept that is not clear.

Maybe for the lecturer, more sufficient time will be needed, and to translate the more technical part in a more easy-understanding way. But it was truly a fruitful course and thank you again for giving me the chance to join this course, many thanks.

I would recommend even more exercises, although this format was still good (and may have been ideal for some), this is a more personal preference as exercises make the material more concrete in my mind.

Everything was perfectly organizated. The presentations and content were cellar and interesting.

No

To deliver a presentation about financial services (FISIM)

To allocate more time for the course on trade in services statistics as trade in services become a most important part of the world/s trade.

The course should be rolled out for a longer duration, at least for the bulk of content being delivered. This would also give participants (especially first-time attendees an opportunity to explore Geneva and in turn contribute to the BOP of Switzerland.



This course was very fruitful and a lot off detail to take in for one week. Therefore, I will suggest during the last day off course you should dismiss early so the first-time people had an opportunity to explore your country.

As our countries disseminate statistics to IMF and Eurostat, I would suggest a participation of an expert from IMF or Eurostat if possible, as they know very well our country capacities to produce such statistics in a very harmonized way.

I would like to have more exercises, since it helps to order the information presented. Also it would be great to have a presentation published before a sessions begins, since I find it more convenient to view it on the laptop during the session.

Annex 8: Detailed feedback for the face-to-face workshop



The following annex presents summaries and detailed, unedited comments shared by

participants for particular days, final opinion questionnaire and golden book of to the face-to-

face workshop.

Feedback (day 1) – Satisfaction rate 95.8%


points, etc.):

• Instructors were very communicative and open to questions. They clarified important

concepts about statistics of international trade in services.

• The agenda of day 1 was well organized combining lectures and exercises. The module has

a lot of interaction between participants themselves. The session on surveys was very

comprehensive and full of information needed especially for countries that are in transition

from ITRS to direct reporting.

• Well organised, professional and motivated lectures interested and useful tests to recall key

issues of TSS

• The day's sessions were to introduce us to the facilitators and finally meet the entire team

in person. The interactions with participants was very welcome and offered insights into

the stages of implementation of trade in services for different countries as well as the

expectations of the course.

• We are satisfied with all modules.

• All the topics developed are very useful.

• The module content was very plenty and useful for my work. Also, the tests and exercises

helpful

• it was really interesting, especially the recap session

• the training day 1 is fun, the game was really eye opening, and it also gives so much fun

and refreshing at the same time, and the presentation is not only one-way presentation,

because the speaker gives us the chance to ask during presentation.

• Today’s session was excellent. I found it all interesting and dynamic. Great way to start the

course!



Which section of the module did you like most? Why?

• all

• The last section, presentation by Cecile on France experience in measuring trade in

services. It was very detailed and comprehensive, very useful as Georgia plans to start new

survey on trade in services. There were presented all steps from creating sampling till the

grossing up data.

• my most favorite section is recap game, because it is so fun and I can refresh the material

I had read previously, and it also makes me realize how smart my teammate is.

• ITRS, case of France

• 4x the interactive recap session was fun. A sort of edutainment with participants split in

teams, questions posed, answers sought in record time and reminders/explanations on the

content of the particular question. This is an effective method of engaging the participants

and ensuring they are attentive.

• I enjoyed the interactive review on concepts and definitions in SITS. It gave us the

opportunity to share knowledge with other participants.

• The exercise oriented to review questions of the online course

• I like most of the sections given in this course, but I prefer the section relevant to the mode

of service sector (4 modes). I need more time to be explained precisely on this section.

• Interactive recap session, as it helped to recall all the key aspects and issues of the ITS.

Also, the French's experience in measuring trade in services to compare it with our

experience

• The recap game, it was fun, useful to remember some concepts and to break the ice. And

we even got chocolates!

Which section of the module did you like least? Why?

• 5 x NA

• Reviewing the main online questions

• Nope. everything is fun, I don't feel bored at all, just a bit tired but still enjoy the training

• I wish the presentation by Bank of France lasted a little bit longer. We had lots of questions,

so she had to rush in the end. A bit of a shame because it was so interesting.

How could the module be delivered more effectively?

• 2 x this was OK

• More interactive method would be great to make the ambiance more enjoyable.

• Everything was delivered on an effective manner

• Lecturers should have more time to focus in detail on the explanation of the key variables

relating the service statistics.

• Everything was delivered on an effective way

• No need for change.

• Just dividing the presentation into two sessions. Apart from that it was really excellent.





points, etc.):

• The whole module was very useful and very comprehensive including exercises

• Great

• Generally, Day 2 course was well organized with good arrangement of the organizers.

• The module covered transport services, SBR, WTO database on services and some part of

travel services. All the issues are very important in compilation trade in services statistics

and for BOP

• overall, I enjoy the presentation of the 2nd day training, even though in some part I still have

to learn a bit more, since it is already very technical in which I never deal with before. The

subject about GATS gives me an enlightenment on how trade in services are agreed between

countries.

• This module has been excellent as well. The sessions are so interesting. The group asks a

lot of questions, which enriches the sessions. Can't get better than this.

• Everything is going perfect. Thank you!

• Day 2 was interesting to listen to topics ranged from GATS and the operations around the

schedules of commitments by WTO Member countries, Transport Services and practical

examples from the Bank of France as well as a recap on the structure of the Statistical

Business Register and a bit on travel services. The presenters helped by shedding light on

the country practices and this was very welcome.


• I like the GATS and the presentation about WTO data base. because both subjects are the

most relevant one with my daily job.

• It's a hard question today. Maybe Martin's session because it helped me understand the

importance of statistics on services for trade negotiators.

• The Review of the General Agreement on Trade in Services is core basic understanding that

enable us to catch up other lessons relating the trade in services statistics. However, the



section of Transport, Travel services and Statistical Business Register are further necessity

for statistician to fulfill their job.

• transportation, because I used to responsible of the data compiling and analysing of the

transportation part in Taiwan, and it was very useful to me

• Travel services and SBR. As tourist services is the most important and growing part in our

country, was very interesting and helpful to get in details. Georgian SBR is assessed as the

one of the good BR by the assessment mission, but steel there are some weaknesses to pay

attention. WTO database on trade in services is very useful for our work

• I particularly liked the presentation on the Statistical Business Register (SBR). At the

Statistical Office in my country we are currently in the process of upgrading our SBR. There

was much useful information to assist in the upgrading of the SBR to ensure completeness

as we embark on this exercise.

• Frances' experience in the compilation of transport services and the various steps towards

adjusting for Insurance and Freight as well as the various data sources. The exercises

pertaining to transport and travel services were also quite interesting. The sessions were

interactive.

• As transport services is the biggest part of the services and the data are mostly derived from

the customs database, it is very interesting to have full and detailed overview of this section

• The sessions about transport services experience in France, since We at the NSO are

exploring the methodology for improving the compilation on this.


• None, they were all great and I really mean it.

• 3 x NA

• The section of Data dissemination on International Trade in Service is little bit complicated

for me but it is really useful for us to have new data source for collecting and compiling .

• the debit credit part (BoP), because I barely ever deal with that, and it is confusing too.

• The Statistical Business Register and its construct… Some of the content was not

immediately clear and it would be important to revisit the topic by referring to both manual

and presentation and applying this to the context of individual countries.


• The module was delivered in an efficient way

• actually, the module was delivered well, the speaker is communicative, and the power point

is also clear. keep up the good work!

• This response is not necessarily pertaining to the module but some of the opinion questions

here are generic…The participant is required to give an opinion as to the use of teaching

aids even in areas where these were not applicable. The opinion questionnaires should not

be applied equally across all the modules since some questions are not necessarily relevant.

• Everything was very clear and delivered in an effective manner

• no comment right now

• 1- The Review of the WTO General Agreement on Trade in Services (GATS): making me

understand well about the basic trade in services; 2-Transport Service ( Collection &

Compilation Recommendation: made me Understand about the transaction and activities

relating Transportation services that could distinguish from the products when they were

traded cross border; 3-Travel service: it made me understand well about the travel products



and products traded which is the data source the statistician of BOP have to know.



points, etc.):

• It was very clear and good. But we need more explanation over the exercises, which is more

practical to the presentation.

• the EPI part is a little bit too fast for me, but it is truly useful and interesting

• I completely understand his tie presentation about travel and construction services

• Ver y useful for my Job, actually I had many doubts about the correct treatment on

construction services and I could clarify most of them.

• Another great day where we had the chance to go into the details of travel and construction.

The face to face part of the course is so well organized. We are learning a lot.

• Day 3 is getting harder, it gets more technical, but I learn new things, especially on how to

input the data into BoP. the exercise also helps me to better understand the concept and how

it is implemented

• The examples and exercises are very useful for consolidating what has been discussed.

• I like specially de exercises. If it is possible, I want to have access to the solution of travel-

tourism exercise.


• The estimating potential export in service but it should give more time to the presenter to

further elaborate over the practical experience has done so that participants could catch up

the technique to collect and compile the data. the Travel and construction exercises were

important. Presenter should elaborate more detail over the step leading to solve these

exercises. However, lecture did clearly on his materials.

• I liked the example of construction, because that is better understood the service

• The construction part because I didn't know all the nuances of the measurement. The

exercise was especially helpful.

• all module, travel and construction.



• construction

• Exercises

• I enjoyed exercises for construction and travel, because they help me to understand theory

in a more practical way.


• 3 x none

• None, I keep learning a lot in every session.

• all the three modules delivered on the Day 3 were very important for statistician to work on

effectively over their job.


• All modules as far were delivered effectively. It would be more effective if lecturer could

provide material in hard copy with formula, which would be easier for participant to work

on the exercise because some of participants could not catch up all what were delivered.

• maybe divide the EPI to 2 parts

• It would be great if the PowerPoints of the presentations could be made available on the

next day

• 2 x Keep up the good job!

• the exercise given is very useful, moreover it is done by group, where I can discuss it with

my group team



points, etc.):

• I think the course is very fruitful, so it makes our times seems not enough, some technical

presentations need more time for lecturers to introduce deeper and slower, and for attendees

to learn and digest.



• The whole day was very interesting, active and most useful for my daily work

• Generally, the modules presented today were good acceptable.

• The best day, extremely interesting, useful and attractive module. Many topics, wonderful

presenters and Barbara so nice as always

• We had some great presentations yesterday. It was a really good day. It really is a shame

we did not have enough time for the FATS session.

• day 4 was awesome, I enjoyed it so much, especially the FATS part, even though the time

was so limited.

• The instructors and topics were excellent.

• Explanations on research & development were detailed; we would be further studying about

the nowcast methodology and consider its possible uses during our compilations; FATS

presentation was lively and very interesting, wish there could be more time devoted for that

topic.


• The FATS was amazing, very interesting and useful from the practical point of view.

Despite the fact that this session was at the end of the day, it went very energetic and clear.

100 score to the presenter.

• The FATS session. It was fun, dynamic and interesting. And it encouraged us to start

measuring with the information we already have, which is actually exciting.

• The ones about the role of services in trade and global chains; and also the one about foreign

affiliates statistics. They both were very dynamic; however, the last one was very important

to have a clear idea of the extent of mode 3 in negotiations processes and its importance.

• I liked every module very much, but especially other services, nowcast and FATS. Other

services are directly connected to my daily work. Nowcast was very new issue and

interesting one. FATS is a bit challenging but was delivered by presenter in a simple and

clear way.

• 1- FATS 2- Experience sharing of the Project undertaken by UNCTAD to the UEMOA'

member state, 3- Italy's experience in data collection,

• most of all, but my most favorite was the FATS and UEMOA.

• FATS is the most interesting session

• I prefer the FATS and the Nowcasting sections, the things that nowcasting do is very useful,

not only help us to fill out the missing value but also help us to analyse deeper from what

we've already have, interesting!

• FATs


• 6 x NA

• I have enjoyed every section so far.

• other business service part, because it is still confusing

• Value chains. I'm not that familiar with the topic so I guess I needed some further

background.


• We needed more time for the last session. I know it is difficult to keep to schedule because

we sometimes have a lot of questions. However, it was a shame we had to rush at the end.



• I have no recommendations in this section

• Everything was delivered in a best way

• may be a little exercise will be great to make the module easier to understand

• better time distribution

• Hardly can imagine the better delivery

• Lecturer should emphasize on explanation of some key words and phrase because these

words and phrase used more often in their presentation. The power point should be clearer

readable from the table of the participants.

• courses today were more technical than before, however, we don't have enough time here,

maybe in the future, you can divide the technical part into 2 or even 3 sections.



points, etc.):

• Will further study about the recommendations on how to measure digital trade. Compilation

of trade in creative services poses challenges.

• Most of the lectures of last day were on theoretical point of view. The presentation of

measuring trade in services by mode of supply was clear and useful combined very well

with exercises. The experience from Costa Rica colleague was impressive and a guide

practically how we can compile ICT services. The creative service was a new topic very

interesting and well presented.

• The presentation was very interesting. But measuring the creativity in service is not use in

my country. I wish we had more time to this FATS section off the presentation.

• I have mixed feelings about this module. I really liked the sessions on TISMOS and digital

trade. However, I don't think the sessions on measuring trade in ICT-enabled services or

creative services were very useful.

• All modules are well organized. It will be hard to collect and compile for the digital and

creative services. I hope these modules should be held again in depth so that statistician



would understand well about arrangement of recording trade in digital and creative services.

• Very good!


• Measuring digital services (ICT enable services) and trade in creative services.

• digital trade and creative services

• Statistical business Register,

• Digital and Creative services.

• Digital services was a good presenter. He really lets you understand why a topic is

important. He encourages to improve your statistics even if you don't have all the resources.

He is great!


• 2 x NA

• Creative services. We have so many things to measure, why bother about something that is

not even clearly defined?


• It should be organized in loner period for deep understanding of Participants.

• Incorporating more practical sections.

Golden Book

Write a comment of your experience with the UNCTAD/TrainForTrade Programme.

• Actually this is my first experience with the UNCTAD/TrainForTrade Program, I find that

it is a very good program, even though some parts are a bit boring, and difficult to

understand, may be it is because of its wide scope, but overall, I enjoy the course, both

online and face to face, and I believe that I can bring back the knowledge I have got to be

shared with my office team in my country.

• I am sure that it was an excellent experience, I am very constructive days for me, because I

assimilated a lot of knowledge, the same that I will implement in my trade statistics I would

like these courses to apply to Latin American economies

• Valuable experience, very related to my work. Many thanks to everyone who share in this

course.

• It was terrific! I have learned a lot. In a comprehensive point of view the face to face activity

was very interesting and useful.

• The scope of the course is comprehensive and broad, and related to my work areas. All

speakers have very deep knowledge on the topics discussed. Participants were actively

participating by raising questions and comments. Overall, a very good training experience.

We will be further studying about the nowcast methodology and consider its possible uses

during our compilations; study on the possibility on disaggregating future data according to

the EBOPS classification.

• I learned a lot at the course and I'm ready to start applying it in Mexico's statistics. I think

we can do it in two stages: our first priority should be to improve coverage. Our second

could be having a breakdown by country and by mode. The course gave me the skills needed

to think about new sources and improve the statistics. Thanks for everything!

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