Report

INSURANCE BUSINESS ASSOCIATION

HOW IS IT POSSIBLE TO RESOLVE MORE THAN 140 MILLION UNFORESEEN EVENTS EVERY YEAR?

It is thanks to complex machinery that combines people and resources to offer solutions. This entire task can be measured because data is the basis of

insurance. Find out how many people the industry has attended, where, why and how many resources have been dedicated to provide service to insureds. Just a few pages to highlight a whole year of work that shows that insurance makes you feel safe. Estamos Seguros.

3

INTRODUCTION 3

01. INSURANCE ID 6-7

02. CORPORATE RESPONSIBILITY AND SUSTAINABILITY IN INSURANCE 8-9

03. INSURANCE IN SPANISH HOUSEHOLDS 10-11

04. LIFE INSURANCE 12-13

05. MOTOR, A WORLD OF SERVICES 14-15

06. TAKING CARE OF THE MOST VALUABLE THING: HEALTH 16-17

07. PROTECTING HOMES AND BUSINESSES 18-19

08. WHEN SADNESS INVADES EVERYTHING 20-21

09. AN INSTITUTIONAL INVESTOR WHO FINANCES THE COMMON GOOD 22

10. SOLVENCY, THE INVISIBLE GUARANTEE 23

11. HALF A MILLION PROVIDERS WORKING FOR YOU 24-25

12. LEADERS OF QUALITY EMPLOYMENT 26-27

13. MEDIATION, THE ADDED VALUE OF INSURANCE 28-29

14. BEFORE YOU GO... 10 KEY POINTS OF INSURANCE IN 2018 30-31

TABLE OF CONTENTS

5

Assistance

222

Suretyship

14

Legal assistance

25

Damage to homes and other properties

1,457

Medical Care

12,348

Transport

7

Pecuniary losses

16

General public liability

86

Burial insurance

20

Traffic accidents and other damage to vehicles

1,069Deaths compensated by life insurance

7

LIFE INSURANCE PAYMENTS ACCOUNT FOR 3% OF DISPOSABLE

HOUSEHOLD INCOME

Running

Basic training

Music & Story R

unning

Select Route

Connect H

eart Rate

Source: Own calculations of Estamos Seguros based on data from the Dirección General de Seguros y Fondos de Pensiones (DGSFP).

WHILE YOU GO ON A ONE HOUR

RUN, INSURANCE RESOLVES ALL THESE ISSUES

DID YOU KNOW THAT...

INSURANCE GENERATES SAVINGS OF

EVERY HOUR€600,000

01.INSURANCE ID

T he purpose of insurance is to make insureds and savers feel calm by being present when things go wrong, compensating the damages

incurred or providing the necessary service to repair them. As such, every hour, insurance returns 5.4 million euros to the more than 15,000 customers who have had an unexpected problem in those 60 minutes alone. Insurance takes care of breakdowns,

accidents, various business problems; and protects people's lives from start to finish. From an economic point of view, the insurance activity is 5.3% of the Spanish GDP, but, in reality, it is much more. The trust it brings is essential for consumption and investment.

76

ESTIMATE OF INVESTMENT IN ESG

CORPORATE RESPONSIBILITY

Cultural patronage€26.4 million

Social action€25.9 million

Road safety€12.3 million

Amateur sports sponsorship€10 millionOther€37.4 million

3,615 insurance workers with established career plans

7 million euros in aid to train 12,000 employees

6,594 people

hired throughtalent

programmes

More than432,000 hours

invested in morethan 900 volunteer

actions

Source: 2018-2019 Estamos Seguros Corporate Responsibility Survey.

PROFESSIONAL DEVELOPMENT

VOLUNTEERING

EQUALITY

WORKERSDRIVERS OF CHANGE

02.CORPORATE RESPONSIBILITY AND SUSTAINABILITY IN INSURANCE

Insurance is aware of its social responsibility and this is something that the numbers show by themselves. 85% of insurers have structured Environmental,

Social and Governance (ESG) corporate responsibility policies through which they contribute 112 million euros to projects for the improvement of society.

But there's more. Responsible social management begins with oneself and, therefore, many of their efforts are devoted to taking care of their workers who, in turn, devote part of their time to volunteer work.

98

Asturias

4.32 %

3% 3.5% 4% 4.5% 5% 5.5%

Galicia

4.43 %

Castile & León3.91 %

Castile-La Mancha4.23 %

Extremadura

4.20 %

Andalusia

3.93 % Murcia

3.80 %

Ceuta

3.25 %

Canary Islands

4.25 % Melilla

3.25 %

Community of Valencia4.20 %

Balearic Islands4.94 %

Cantabria

4.31 %

La Rioja

3.70 %

Basque Country4.37 %

Navarre3.35 %

Aragón

3.80 %

Madrid

4.69 %

Catalonia4.72 %

0% 20% 40% 60% 80% 100%

ANDALUSIA

ARAGÓN

ASTURIAS

BALEARIC ISLANDS

CANARY ISLANDS

CANTABRIA

CASTILE & LEÓN

CASTILE-LA MANCHA

CATALONIA

COMMUNITY OF VALENCIA

EXTREMADURA

GALICIA

MADRID

MURCIA

NAVARRE

BASQUE COUNTRY

LA RIOJA

CEUTA

MELILLA

SPAINOwn calculations of Estamos Seguros based on the Household Budget Survey (EPF) compiled by INE.

PERCENTAGE OF HOUSEHOLDS CONTRACTING INSURANCE,BY REGIONS

Main Residence

66.20 % 79.61 % 25.43 % 63.98 % 12.23 % 12.99 %

74.64 % 75.26 % 23.62 % 32.41 % 4.09 % 3.68 %

75.84 % 74.94 % 13.98 % 58.39 % 3.24 % 4.25 %

62.55 % 84.06 % 41.57 % 36.65 % 10.62 % 10.76 %

49.30 % 80.70 % 30.50 % 62.60 % 13.00 % 13.70 %

80.05 % 80.18 % 20.73 % 42.76 % 5.22 % 5.87 %

76.64 % 80.36 % 15.23 % 37.42 % 3.65 % 4.55 %

64.46 % 81.94 % 23.24 % 53.68 % 9.78 % 13.29 %

73.43 % 76.57 % 34.64 % 37.08 % 5.63 % 6.26 %

75.38 % 80.88 % 17.72 % 47.78 % 0.58 % 1.29 %

62.36 % 79.96 % 19.43 % 66.84 % 10.89 % 12.00 %

64.01 % 82.74 % 18.51 % 47.18 % 6.29 % 6.88 %

74.26 % 74.38 % 36.02 % 38.60 % 4.81 % 3.97 %

73.85 % 84.31 % 24.41 % 60.62 % 15.18 % 15.08 %

85.92 % 81.23 % 12.60 % 27.21 % 4.42 % 5.76 %

88.01 % 75.84 % 26.74 % 43.57 % 9.13 % 9.22 %

79.34 % 79.34 % 22.04 % 33.61 % 10.06 % 10.33 %

49.15 % 72.88 % 28.81 % 42.37 % 13.56 % 13.56 %

41.13 % 78.23 % 21.77 % 24.19 % 10.48 % 10.48 %

72.19 % 79.10 % 24.61 % 46.99 % 7.53 % 8.13 %

Motor Health Burial insurance

Travel assistance

Civil Liability

Source: Household Budget Survey.

PERCENTAGE OF FAMILY BUDGET ALLOCATED TO INSURANCE

SPAIN: 4.32 %

03.INSURANCE IN SPANISH HOUSEHOLDS

The most popular insurance policies are present in 97% of households. Only one in every 33 households in Spain has no insurance. Spanish

people invest €4.50 of every €100 euros they earn to protect themselves, their homes,

their vehicles, etc. The most common combination taken out by families is motor and home insurance, but this varies a great deal according to region.

1110

Insured properties with mortgage:3,797,209

SPANIARDS SAVINGS IN 2018PRODUCT SAVINGS UNDER MANAGEMENT INSUREDSRETIREMENT SAVINGS THROUGH ASSURED SAVINGS PLANS (PPA)

GUARANTEED LUMP SUM

ANNUITIES

SYSTEMATIC INDIVIDUAL SAVINGS PLAN (PIAS)

LONG-TERM INDIVIDUAL SAVINGS PLAN (SIALP)

€12.52 billion€44.38 billion€63.69 billion

€13.16 billion€3.77 billion

959,9412,833,4881,597,163

1,679,890608,826

UNIT LINKED

OCCUPATIONAL PENSIONS THROUGH INSURANCE

GROUP INSURANCE

TOTAL

€12.22 billion€26.88 billion

€8.68 billion€185.29 billion

670,434848,635353,247

9,551,624

BASIC LIFE INSURANCE FIGURES IN 2018

INSUREDS BENEFITSINDIVIDUALGROUPTOTAL

14,842,851 5,485,300 20,328,151

€702,369,050 €511,058,481

€1,213,427,531

AVERAGE PAYMENT FOR DEATH IN

MORTGAGE-RELATED INSURANCE

ACCORDING TO THE AGE OF THE DECEASED

THE ROLE OF LIFE INSURANCE IN MORTGAGES

Uninsured properties with mortgage:1,405,373

AGE PAYMENT

Up to 35 years old

Between 36 and 45

Between 46 and 55

€42,286

€49,024

€46,500

Between 56 and 65

Over 65 years old

€40,056

€40,345

Source: ICEA

Source: Own calculations made by Estamos Seguros based on insurer, EPF and EPA data.

Source: Own calculations made by Estamos Seguros

Source: ICEA

04.LIFE INSURANCE

Life insurance helps us to build our future with savings products adjusted to our needs and, at the same time, takes care of us when we are faced

with unexpected situations in life. More than 9 million Spaniards have already entrusted to life insurance 180 billion euros, which are the hope of their future. Meanwhile, more than 60,000 families who

suffer the tragedy of an unexpected death every year balance their economic situation thanks to life insurance. Of these, around 4,700 are families that are not subject to the risk of losing their home because they still have an outstanding mortgage. Insurance compensation makes it possible to pay for the loan.

1312

20184,274,015 2017

4,053,022

20163,752,020

20153,976,390

ESTIMATE OF VEHICLES REPAIRED BY INSURERS EVERY YEAR

MOTOR CLAIMSRESOLVED EVERY DAY BY INSURANCE IN SPAIN

Source: Own calculations made by Estamos Seguros

11,629Travel

assistance

6,652Own

damages

557Legal

assistance

27Fire

3,869Glass

148Liable driver

251Damages

claim

4Driver's license

revocation

381Theft

5,629Third party

liability, material damages

1,500Third party liability, bodily injuries

05.MOTOR, A WORLD OF SERVICES

Having a private vehicle has many advantages in terms of mobility but also causes many headaches when something goes wrong.

Luckily, motor insurance today is a large scale raft of services and proven efficacy. It

aims to address the consequences of road traffic incidents on people, vehicles and objects. Given the number of vehicles on the road, it is an activity that never stops.

1514

PRESENCE OF HEALTH INSURANCEBY REGIONS

DISTRIBUTION OF PEOPLE WITH HEALTH INSURANCE ACCORDING TO AGETRANCHE

INSUREDSFROM 0 TO 5 YEARS OLDFROM 6 TO 10 YEARS OLD

647,854577,881

976,559994,588

1,689,3752,020,2531,556,8771,032,763

525,714208,640

37,501

FROM 11 TO 20 YEARS OLDFROM 21 TO 30 YEARS OLDFROM 31 TO 40 YEARS OLDFROM 41 TO 50 YEARS OLDFROM 51 TO 60 YEARS OLDFROM 61 TO 70 YEARS OLDFROM 71 TO 80 YEARS OLDFROM 81 TO 90 YEARS OLD91 YEARS OLD OR OVER

0% 10% 20% 30% 40%

Asturias

14.81 %

Galicia

15.66 %

Castile & León

16.55 %

Castile-La Mancha

14.32 %

Extremadura12.73 %

Andalusia

18.90 % Murcia

11.91 %

Ceuta

3.25 %

Canary islands

18.94 % Melilla

3.25 %

Community of Valencia

16.24 %

Balearic islands

29.23 %

Cantabria

6.19 %

La Rioja

16.46 %

Basque country

21.75 %

Navarre9.33 %

Aragón

20.24 %

Madrid

34.34 %

Catalonia31.11 %

Source: Own calculations made by Estamos Seguros with data from ICEA and the National Statistics Institute.

Source: Own calculations made by Estamos Seguros.

SPAIN: 21.97 %

06.TAKING CARE OF THE MOST VALUABLE THING, HEALTH

Health matters a lot to us, and this is clearly reflected in Spain's health insurance data. This insurance is increasingly widespread in our

society and currently serves 12 million customers. 10 million of these have health services. Therefore, one in five people has

healthcare insurance brought by individual or group policies. What's more, more and more companies offer this type of insurance as a social benefit for their workers.

1716

977,936Repair services.

1EVERY 3

2seconds

INCIDENTS THAT OCCURRED IN HOMES

INCIDENTS THAT OCCURRED IN INDUSTRIES

2,295,647Water leaks

1EVERY 1

4seconds

1,158,546Windows and glass

1EVERY 2

7seconds

687,724Electricaldamage

1EVERY 46seconds

99,310Legal

assistance

470,371Damages

caused by weather1 EVERY 1 MINUTES AND 7seconds383,464

Burglary ordamage caused byburglary

1 EVERY 1 MINUTES AND 22seconds

93,467Fire

1 CADA 5 MINUTES AND 37seconds

120,625 Dwellers' liability

1 EVERY 4

MINUTES AND 21

seconds

52,565Water leaks

1 EVERY 10 MINUTES

46,561Damages to glass1 EVERY 11 MINUTES AND

17 SECONDS

618Repair services

1 EVERY 14 HOURS, 10 MINUTES AND 29 SECONDS

1 EVERY 5 MINUTES AND

18seconds

Source: Own calculations made by

Estamos Seguros based on ICEA data.

26,662Electrical damage1 EVERY 19 MINUTES AND

43 SECONDS

37,428Damages caused

by weather1 EVERY 14 MINUTES AND

3 SECONDS

27,089Burglary or damage

from burglary1 EVERY 19 MINUTES AND

24 SECONDS

34,507Liability

1 EVERY 15 MINUTES AND 14 SECONDS

5,905Legal assistance

1 EVERY HOUR, 29 MINUTESAND 1 SECOND

6,761Fire

1 EVERY HOUR, 17 MINUTESAND 44 SECOND

Source: Own calculations made by Estamos Seguros based on ICEA data

Source: Own calculations made by Estamos Seguros based on ICEA data

AVERAGE COST OF BURGLARY IN BUSINESSES

SEGOVIA €2,465

VALLADOLID €2,081

HUESCA €1,962

ORENSE €802

SARAGOSSA €740

AVERAGE COST OF FIRE IN INDUSTRY, HOMES AND BUSINESSES

HUESCA €6,862

LÉRIDA €5,269

CIUDAD REAL

S. C. DE TENERIFE €5,128

ALBACETE €902

SALAMANCA €786

SPAIN €1,314 SPAIN €1,929

€882 CORUNNA €933

07.PROTECTING HOMES AND BUSINESSES

Every day of the year, just a few seconds pass between each mishap that occurs in a home, an industry, a business, etc. And property insurance

is there to resolve it. The so-called multi-risk insurances cover a wide range of risks, for both damages and civil liability. Of all the incidents that a property goes through,

the most frequent are leaks (one every 14 seconds). But it's not the only one or the most expensive. By means of service capacity, property insurance provides certainty to families in their homes, and to companies in their headquarters and facilities.

1918

PRESENCE OF BURIAL INSURANCE AMONG TOTAL DEATHS EACH YEAR

INSURED

2016: 250,962

2017: 255,934

2018: 275,160

UNINSURED

2016: 159,649

2017: 168,589

2018: 177,608

Source: Own calculations made by Estamos Seguros based on INE data. Source: Own calculations made by Estamos Seguros based on INE data.

PRESENCE OF BURIAL INSURANCE BY PROVINCES

PROVINCE % OF THE POPULATION PROVINCE % OF THE POPULATION

GERONA 25.21%GRANADA 48.88%GUADALAJARA 31.38%GUIPÚZCOA 42.30%HUELVA 65.77%HUESCA 20.76%JAÉN 62.29%CORUNNA 48.57%LA RIOJA 29.18%LAS PALMAS 61.51%LEÓN 47.92%LÉRIDA 25.11%LUGO 27.61%MADRID 39.67%MÁLAGA 58.99%MELILLA 16.32%MURCIA 57.94%

NAVARRE 23.49%ORENSE 42.09%

ÁLAVA 30.90%ALBACETE 60.64%ALICANTE 48.47%ALMERÍA 46.13%ASTURIAS 63.96%ÁVILA 77.74%BADAJOZ 72.21%BALEARIC ISLANDS 22.16%BARCELONA 35.08%

BURGOS 28.21%CÁCERES 65.45%CÁDIZ 78.89%CANTABRIA 48.02%CASTELLÓN 35.23%CEUTA 34.89%CIUDAD REAL 68.33%

CUENCA 26.71%CÓRDOBA 57.20%

PALENCIA 32.40%PONTEVEDRA 54.42%S. C. TENERIFE 49.40%SALAMANCA 52.35%SEGOVIA 44.84%SEVILLE 62.12%SORIA 17.91%TARRAGONA 38.12%TERUEL 21.46%TOLEDO 56.02%

VALLADOLID 35.06%BISCAY 42.89%

SARAGOSSA 39.22%ZAMORA 32.88%

VALENCIA 47.54%

08.WHEN SADNESS INVADES EVERYTHING

Burial services insurance has a deep-rooted history in Spain. Almost half the Spanish people have this insurance. Around three out of every

five funeral services that take place in Spain are taken care of by insurance. An insurance

that provides the relief of not having to deal with paperwork and negotiations at a time when sadness invades everything. An insurance that knows to be there when it is needed the most and that took care of more than 275,000 burials this year.

2120

PAID TAXES

€3.16 BILLION

TOTAL COLLECTED TAXES

€3.93 BILLION

TOTAL TAX CONTRIBUTION

€7.09 BILLION

THE INSURANCE INVESTMENT PORTFOLIO IN BILLIONS OF €

SPANISH PUBLIC DEBTSPANISH CORPORATE DEBT

€129.00

€23.14

€36.61

€26.87

€12.74

SPAIN €292.37

€5.73

FOREIGN PUBLIC DEBT

SPANISH SECURITIES

€10.18 SPANISH FUNDS

FOREIGN CORPORATE DEBT

FOREIGN SECURITIES

€13.11

€10.64 PROPERTYFOREIGN FUNDS

COLEGIO

TAXES PAID AND COLLECTED BY INSURANCE

Source: General Directorate of Insurance and Pension Funds.

THE PROVISIONS OF SPANISH INSURANCE

2017

2018

Life

€187.08 billion

€11.51 billion

€2.25 billion

€6.92billion

€15.22billion

€191.23 billion

€11.71 billion

€3.32 billion

€7.28billion

€15.54billion

Motor Health Multi-risk Other

2.37

2018

THE SOLVENCY RATIO OF SPANISH INSURANCEREQUIRED MARGIN COVERAGEEXCESS RESOURCES

2018

€23.35 billion

2018

€32.06 billion

*AS OF SEPTEMBER 2018

*AS OF SEPTEMBER 2018

09. 10.AN INSTITUTIONAL INVESTOR WHO FINANCES THE COMMON GOOD

SOLVENCY,THE INVISIBLE GUARANTEE

In addition to paying benefits to claimants, insurance is a first level institutional investor. As an investor, its unequivocal vocation is for the long-term and highly

rated issuers, which makes it a source of financing for the most efficient and necessary players of the economy. In fact,

insurance, as an investor, has a very special appetite for an investment that is benefitial for all: public debt. Every day, every hour, insurance finances infrastructures, schools, hospitals and other public expenditure items. Insurance invests for the benefit of all.

Solvency is a topic never or rarely talked about. However, without it, the insurance guarantee, especially for long-term products, would not exist.

Solvency is the hidden, or solient force used by insurance companies to ensure that they fulfil their commitments. Insurance clients not only want their insurer to be solid and capable now, but to remain so in the future,

when they continue to have needs that must be fulfilled by their insurance. Insurance solvency is what guarantees that stability over time, that present and future solidity. Solvency is the guarantee that shows that what works today will continue to work within three days, three months, or 30 years.

2322

ESTIMATED INCOME

VEHICLES PER AUTO-REPAIR WORKSHOP

Balearic Islands €86,436

98 Community of Valencia €67,032

76

Murcia€59,094

67

Andalusia

€73,206

83 Canary Islands

€70,560

80

EQUIVALENT INDUCED EMPLOYMENTDERIVING FROM ATTENDED INSURANCE CLAIMS

Source: Own calculations of Estamos Seguros, with data from the CICOS System and from the statistical exploitation of the DIRCE. Source: Own calculations made by Estamos Seguros.

AVERAGE NUMBER OF VEHICLES REPAIRED AT AUTO WORKSHOPS DUE TO TRAFFIC ACCIDENTS COVERED BY INSURANCE COMPANIES

Cantabria€86,436

98 Asturias€61,740

70

Galicia€58,212

66

Castile & León€59,094

67

Castile-La Mancha €45,864

52Extremadura

€48,510

55

Basque country€68,796

78

Navarre€63,504

72 Aragón€54,684

62

La Rioja€59,976

68

Madrid€82,026

93

Catalonia€68,796

78

UP TO €50,000 €60,000 €70,000 €80,000

AUTO REPAIR WORKSHOPS

REPAIRS FUNERAL SERVICES

HEALTH SECTOR (HEALTH INSURANCE)

HEALTH SECTOR(TRAFFIC ACCIDENTS)

100,0

00

50,00

0

0

100,0

00

200,0

00

50,00

0

0

100,0

00

50,00

0

0

100,0

00

50,00

0

0

100,0

00

200,0

00

50,00

0

0

11.HALF A MILLION PROVIDERS WORKING FOR YOU

The role played by insurance when claims happen give rise to a large amount of services assumed by different professionals. Through

this, insurance generates work to many of them. It is estimated that services provided

by insurance to their clients sustain around 580,000 job posts. Through this activity, the insurance industry becomes a source that generates work for many of them. Demand for insurance-related services is estimated to create around 580,000 jobs.

2524

PUBLIC ADMINISTRATION, EDUCATION AND HEALTHCARE

15.6 years

INSURANCE

13.5 years

EMPLOYMENTAVERAGE SENIORITY OF EMPLOYEES, BY INDUSTRIES

COMMERCE ANDHOSPITALITY

10.3 years

CONSTRUCTION

10.2 years

TOTA

L ECON

OMY

12.1 y

ears

AGRICULTURE,LIVESTOCK FARMING AND FISHING

12.6 years

PERMANENT CONTRACTS 95.93%

TEMPORARY CONTRACTS 4.07%Source: ICEA Source: ICEASource: Estamos Seguros own calculations with data from ICEA and EPA.

EMPLOYEES WITH DISABILITIES IN THE INSURANCE INDUSTRY

SPECIAL EMPLOYMENT CENTRES: 774DIRECT JOBS: 559

SPONSORSHIPS: 49Source: 2018-2019 Estamos Seguros

Corporate Responsibility Survey.

AVERAGE WAGE COST BY INDUSTRY

INDUSTRY COST

FINANCIAL SERVICES, EXCLUDING INSURANCE AND PENSION FUNDSSUPPLY OF ELECTRICITY, GAS, STEAM AND AIR CONDITIONING

€3,825

€3,623

€2,873

€3,545

€2,821

COKE AND REFINED PETROLEUM PRODUCTS

AIR TRANSPORTTELECOMS

€2,642

MANUFACTURE OF OTHER TRANSPORT MATERIALINSURANCE, REINSURANCE AND PENSION FUNDS, EXCLUDING SOCIAL SECURITY OBLIGATIONS

PROGRAMMING, CONSULTATION AND OTHER IT-RELATED ACTIVITIESMANUFACTURE OF PHARMACEUTICAL PRODUCTS

EDITING

TECHNICAL ARCHITECTURE AND ENGINEERING SERVICES: TECHNICAL TESTS AND ANALYSESRESEARCH AND DEVELOPMENT

CHEMICAL INDUSTRY

€2,595

€2,569 €2,418

€2,363

€2,301 €2,296 €2,290

12.LEADERS OF QUALITY EMPLOYMENT

The insurance industry provides some of the highest quality jobs. This is demonstrated in the sta-bility of its contracts, high payroll,

equality policies, commitment to people

with disabilities, etc. The insurance indus-try is increasingly committed to an egali-tarian and sustainable society and, there-fore, generates policies that favour the welfare of its workers.

2726

THE COMMERCIAL CAPILLARITY OF INSURANCES

DISTRIBUTION OF THE SPANISH INSURANCE BUSINESS,ACCORDING TO WHO SELLS IT

MEDIATION IN THE INSURANCE INDUSTRYTYPE NUMBER

EXCLUSIVE AGENTS, NATURAL PERSONS 61,999EXCLUSIVE AGENTS, LEGAL PERSONS 11,783NON-EXCLUSIVE AGENT, NATURAL PERSON 181NON-EXCLUSIVE AGENT, LEGAL PERSON 325EXCLUSIVE BANCASSURANCE OPERATOR 14NON-EXCLUSIVE BANCASSURANCE OPERATOR 37BROKERS, NATURAL PERSON 1,533BROKERS, LEGAL PERSON 3,606REINSURANCE BROKERS, LEGAL PERSON 61

Source: See the DGSFP Database (September 2018).

HUESCA 2.35LUGO 2.29LA RIOJA 2.23CÁCERES 2.21GRANADA 2.21SEGOVIA 2.21CÓRDOBA 2.18SALAMANCA 2.18ALBACETE 2.17LÉRIDA 2.16PONTEVEDRA 2.12BADAJOZ 2.11CORUNNA 2.09TARRAGONA 2.09MÁLAGA 2.08PALENCIA 2.08ALMERÍA 2.05

SPAIN 1.83ASTURIAS 1.82

SORIAORENSE 3.06TERUEL 2.62

3.11

CUENCA 2.54JAÉN 2.44LEÓN 2.43CIUDAD REAL 2.42HUELVA 2.39ZAMORA 2.37

TOLEDO 2.04ALICANTE 1.99BURGOS 1.96ÁVILA 1.95VALENCIA 1.91SEVILLE 1.88GERONA 1.85

VALLADOLID 1.84SARAGOSSA 1.85

CASTELLÓN 1.79MURCIA 1.79NAVARRE 1.74CANTABRIA 1.72BALEARIC ISLANDS 1.70

CÁDIZ 1.59S. C. TENERIFE 1.63

BARCELONA 1.57GUADALAJARA 1.55GUIPÚZCOA 1.51MADRID 1.49

ÁLAVA 1.31LAS PALMAS 1.29

BISCAY 1.49

Source: Own calculations made by Estamos Seguros based on Bank of Spain and ICEA data.

25.20 %16.01 %

14.45 %

40.28 %

BANK

BANCO

INTERNETINSURANCE AGENT

INSURANCE BROKER

OTHER CHANNELS

3.15 %0.89 %

INSURER

ASEGURADORA

NUMBER OF MEDIATORS FOR EVERY 1,000 INHABITANTS

NUMBER OF MEDIATORS FOR EVERY 1,000 INHABITANTSPROVINCE PROVINCE

13.MEDIATION, THE ADDED VALUE OF INSURANCE

The capacity of the industry to create employment is not something that is limited to the direct workers of insurance companies.

There is also a significant volume of indirect employment related to insurance distribution. This distribution is very broad and can be done through different channels.

There are insurance mediators, which may have an exclusive relationship with an undertaking (exclusive agents) or not (associated agents), insurance brokers, bancassurance operators, internet, etc. In short, insurance reaches everywhere and does so thanks to a large network of professionals.

2928

DID YOU KNOW THAT…97% OF SPANISH HOUSEHOLDS HAVE AT LEAST ONE OF THE MOST COMMON TYPES OF INSURANCE.

INSURANCE INVESTS MORE THAN 100 MILLION EUROS PER YEAR IN CORPORATE ENVIRONMENTAL, SOCIAL AND GOVERNANCE POLICIES.

INSURANCE WORKERS DEVOTE 432,000 HOURS TO MORE THAN 900 VOLUNTEER PROGRAMMES.

1INSURANCE SOLVES 16,000 PROBLEMS FOR ITS CLIENTS EVERY HOUR, ALL DAY, EVERY DAY OF THE YEAR.

INSURANCE INVESTS MORE THAN 130 BILLION EUROS, WHICH GO TO BUILDING ROADS, SCHOOLS, HOSPITALS AND FINANCING THE COMMON GOOD.

THE FINANCIAL SOLIDITY OF SPANISH INSURANCE IS ALMOST TWO AND HALF TIMES THAT REQUIRED BY LAW.

500,000 PEOPLE HAVE A JOB THANKS TO INSURANCE.

INSURANCE MANAGES 180 BILLION EUROS OF ITS CLIENTS' SAVINGS.

HEALTH INSURANCE PROVIDES SERVICE TO MORETHAN 12 MILLION PEOPLE.

LIFE INSURANCE ATTENDS TO 60,000 FAMILIES EVERY YEAR WHO ARE HIT BY THE DEATH OF A LOVED-ONE; AND 275,000 FAMILIES ARE ATTENDED TO BY BURIAL INSURANCE.

2

3

4

5

6

7

8

9

10

14.BEFORE YOU GO... 10 KEY POINTS OF INSURANCE IN 2018

3130

See the

extended version of

this report at

www.unespa.es

or

www.estamos-seguros.es

UNESPA. Business Insurance Association

Núñez de Balboa, 101. 28006 Madrid. SpainTel. (+34) 9 1 7 4 5 1 5 3 0comunicacion@unespa.es