Replacement Guide for the HN9000 Satellite Modem

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Replacement Guide for the HN9000 Satellite Modem

1039046-0001 Revision A March 11, 2011

Disconnect the old modem

Figure 1 – Disconnecting cables from the old modem

CAUTIONUnplug the power plug from the surge protector or power outlet This is to avoid static electricity discharges that could shock you and/or damage the modem.

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Unplug all cables marked with an arrow.

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Old modemrear panel

Surge protector

Power outlet

LAN cable connected to

your computer

Loosen the SAT. IN and SAT. OUT cables by hand. However, if necessary, you

7can use a /16 inch wrench.

Set the old modem aside.(Panels 6 and 7 explain how you return the old modem to Hughes.)

Note: The modem does not have a power (off-on) switch.

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Connect and power up the new modem1

Make sure the SAT. IN and SAT. OUT cable connectors are their threads will fit together. Securely hand tighten these connectors; do not use a wrench.

properly aligned so

NOTICE

Connect the DC power cord to the DC IN socket on the modem rear panel. (See Figure 2.)

Plug the AC power cord into the surge protector or power outlet.

Refer to Figure 2 and c OUT

Check the tape labels you applied to the SAT. IN and SAT. OUT cables to make sure you connect them to the correct connectors.

onnect the LAN, SAT. IN, and SAT. cables.

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Figure 2 Connecting cables to the new modem–

Hand tighten the SAT. IN and SAT. OUT cables. Do not use a wrench.

These labels appear on the modem rear panel.

New modemrear panel

Surge protector

Power outlet

LAN cable

DC power cord

AC power cord

Plug in AC power plug last.

LAN

DC IN

SAT. IN

SAT. OUT

When you plug in the power cord, the new modem begins an automatic installation process. Some of the blue indicator lights on the modem’s front panel blink on and off.

Wait for the modem to become operational

Wait 45 minutes for installation to complete.

During this time you will not be able to use the modem.

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Do not unplug the modem power cord during installation.

NOTICE

This section explains how to make sure the new modem is ready to use. Make sure you have waited 45 minutes since you plugged in the power cord.

Use a browser such as Internet Explorer to go to any Internet web site.

If you see the web page, the new modem is ready to use, and you can skip the remaining steps in this section.

Check modem operation

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Figure 3 Green System Status on System Control Center home page (partial view)–

Launch an Internet browser.

Type www.systemcontrolcenter.com in the browser address bar, and press Enter.

The System Control Center home page opens, as shown in Figure 3.

If the System Status button is green, the modem is operating normally, and you should be able to access the Internet.

Try again to open an Internet web page.

If you can open a web page, the modem is ready to use.

If you cannot access a web site...

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(Continued on panel 5)



Important: Pay special attention to any information

indicated by or .CAUTION NOTICE

Follow these instructions to replace an HN9000 satellite modem with a new one. In these instructions, old modem refers to the satellite modem that needs to be replaced, and new modem refers to the replacement modem.

You have 10 days from the date the new modem is shipped to you to replace the old modem. This is because Hughes Customer Care authorizes and enables the replacement over the satellite network, and this authorization expires after 10 days.

7You will need some tape you can write on, and you may need a /16 inch wrench (as explained in Figure 1).

Unpack the new modem.

Important—Keep the following items:

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Using a piece of tape, the cable that is connected to the SAT. IN connector on the modem’s rear panel. Label this cable SAT. IN.

label

Label the cable that is connected to the modem’s SAT. OUT connector SAT. OUT.

Preparing to replace your satellite modem1

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SAT. IN

SAT. OUT

● Box and packing material to return the old modem to Hughes.

● FedEx return label for pre-paid shipment of the old modem back to Hughes.

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Why is text for several steps in 1 text frame, but in other places it’s 1 step per frame? Usually it’s continuous unless you need to insert something like a NOTICE or if a graphic requires nonstandard spacing. (Usually best if continuous so spacing between paragraphs is uniform.)

Spacing - Heading to line below. (But spacing below the doc title is more.)



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Copyright © 2011 Hughes Network Systems, LLC

All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Trademarks

Hughes, HughesNet, and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. All other trademarks are the property of their respective owners.

1039046-0001 Revision A March 11, 2011

Track the return packageYou can track the return shipment online at if you recorded the tracking number.

www.fedex.com/us/

Ship the packageTo ship the equipment, take the box to any staffed FedEx location or call FedEx at 800-463-3339 to request a free pickup at your home or business.

If you call to request a pickup, a recording asks what you are calling about. Say “package return.” Be prepared to give the first 7 digits of the FedEx tracking number. (See Figure 5 for the tracking number location.)

You can find FedEx locations online at www.fedex.com/us/. The following are general instructions. See the web site for specific instructions.

To find a FedEx location at www.fedex.com/us/:

1. Click Find Locations.

2. Enter your address.

3. Select the type of location you want to search for. Staffed FedEx locations include those designated as:

• FedEx staffed

• FedEx Office (formerly FedEx Kinko’s)

• FedEx Authorized Ship Center locations

Do not take the box to a drop-off-only or self-service location.

Check return shipment statusYou can check the status of your return shipment online at http://rmastatus.hughesnet.com. You will need your site account number (SAN) or RMA number. The RMA number appears on the return label, as shown in Figure 5.

If you need assistance

● RMA number from the FedEx return label.

● Your site account number (SAN) from your HughesNet bill or statement.

● Serial number of the new modem. (See Figure 4.)

(See Figure 4.)

If you have a question or need assistance, call HughesNet Customer Care, toll-free, at 1-866-347-3292. Please read these instructions before you call.

If you cannot complete the replacement procedure, it may be that the replacement was not authorized or that the 10-day authorization period has expired.

If you call for assistance, tell the Customer Care representative that you are installing an HN9000 replacement modem and the problem you are having (for example, I cannot open an Internet web page.) Please have the following information ready:

New modemrear panel

Figure 4 Serial number location–

Serial number(All numbers that follow SN)

Check modem operation—Continued

If you have followed these instructions and you cannot open an Internet web page or you cannot open the System Control Center, call Customer Care for assistance. See the next section for details.

5 If you still cannot access a web site, reboot your computer.



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Not actual size

Your RMA number appears here (9 digits).

FedEx tracking number

Note: You will need it for any inquiry. Also record the tracking number if you want to track the return shipment to Hughes. The RMA number and tracking number both appear on the FedEx return label, as shown in Figure 5.

Record your return material authorization (RMA) number.

Figure 5 - Rthe RMA number and tracking number

eturn label example showing

Pack the old modem to return it to Hughes

Pack the old modem, power supply, and cables in thethat the new modem was shipped in.

Tightly seal the box with packaging tape. (Use only packaging tape.)

Place the FedEx return label (to Hughes Network Systems) on the box so it covers the old label with your address on it.

packing material and box

To avoid being charged for unreturned equipment, return the old modem to Hughes within 20 days from the date you received the new modem. Please return your old modem, old power supply, and any cables you are not using.

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Why is text for several steps in 1 text frame, but in other places it’s 1 step per frame? Usually it’s continuous unless you need to insert something like a NOTICE or if a graphic requires nonstandard spacing. (Usually best if continuous so spacing between paragraphs is uniform.)

Spacing - Heading to line below. (But spacing below the doc title is more.)



Documents

Replacement Guide for the HN9000 Satellite Modem