RemoteWare 4.3 SP4 Release Notes - SAP Help Portal · RemoteWare 4.3 SP4 Release Notes Page 6 3 What’s New in RemoteWare 4.3 SP4 This release includes fixed issues and the following

RemoteWare 4.3 SP4 Release Notes

Version Control

Version Date Change

RemoteWare 4.3 SP4

September 2013 RemoteWare 4.3 SP4 becomes generally available.

RemoteWare 4.3 SP4 February 2014 RemoteWare System Recommendations sections have been updated to include Server 2012 support for Remoteware Server and Data Drive

RemoteWare 4.3 SP4 June 2014 RemoteWare System Recommendations sections have been updated to include SQL Server 2012 support.

RemoteWare 4.3 SP4 July 2016 RemoteWare System Advisories sections have been updated to include SQL Server 2008 EOL information


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TABLE OF CONTENTS

1 REMOTEWARE® 4.3 SP4 RELEASE NOTES ................................................................. 5

2 TECHNICAL SUPPORT ................................................................................................... 5

3 WHAT’S NEW IN REMOTEWARE 4.3 SP4 ..................................................................... 6

4 SUPPORTED ENVIRONMENTS AND PLATFORM CONSIDERATIONS ........................ 7

4.1 Supported Environments ....................................................................................... 7

4.1.1 RemoteWare Server............................................................................................ 8

4.1.2 RemoteWare Workstation ................................................................................... 8

4.1.3 RemoteWare Portable ......................................................................................... 9

4.1.4 RemoteWare Virtualized Server ........................................................................ 10

4.1.5 RemoteWare Database ..................................................................................... 10

4.1.6 RemoteWare Data Drive ................................................................................... 10

4.1.7 Terminal Services ............................................................................................. 11

4.1.8 RemoteWare Basic Clients................................................................................ 11

4.2 Windows Vista and Later Environments and RemoteWare ................................. 13

5 SYSTEM RECOMMENDATIONS ................................................................................... 14

5.1 Recommended Server Specifications .................................................................. 14

5.1.1 RemoteWare Server.......................................................................................... 14

5.1.2 RemoteWare Server data drive ......................................................................... 15

5.1.3 RemoteWare Workstation ................................................................................. 15

5.1.4 RemoteWare Portable ....................................................................................... 16

5.2 Recommended Server Component Specifications .............................................. 16

5.2.1 RemoteWare Multicast ...................................................................................... 16

5.2.2 RemoteWare Developer Kit ............................................................................... 16

5.3 Recommended Client Specifications ................................................................... 17

5.3.1 Windows Embedded for Point of Service (WePOS) Client ................................ 17

5.3.2 Windows Client ................................................................................................. 17

5.3.3 DOS Client ........................................................................................................ 18

5.3.4 IBM OS/2 Warp Client ....................................................................................... 18

5.3.5 IBM 4690 POS Client ........................................................................................ 18


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5.3.6 SCO OpenServer Client .................................................................................... 18

5.3.7 SCO UnixWare (AT&T) Client ........................................................................... 19

5.3.8 OpenVMS Client ............................................................................................... 19

5.3.9 IBM AIX Client ................................................................................................... 19

5.3.10 HP-UX Client ..................................................................................................... 19

5.3.11 Linux Client ....................................................................................................... 20

5.4 Recommended Client Component Specifications ................................................ 20

5.4.1 RemoteWare Multicast Client ............................................................................ 20

6 INSTALLING AND UPGRADING REMOTEWARE ........................................................ 20

6.1 Upgrade Paths .................................................................................................... 20

6.2 Installation and Upgrade Advisories .................................................................... 21

6.2.1 Installing with SQL Server 2012 ........................................................................ 22

6.2.1.1 Installing RemoteWare Server .................................................................... 22

6.2.1.2 Installing RemoteWare Workstation ........................................................... 22

7 REMOTE CONTROL NETOP DISTRIBUTION AND UPDATE ....................................... 22

7.1 Upgrading to NetOp Host 11.0 ............................................................................ 23

8 REMOTEWARE 4.3 SP4 FIXED ISSUES ....................................................................... 23

8.1 RemoteWare individual fixes ............................................................................... 23

8.2 RemoteWare 4.3 SP3 fixes ................................................................................. 24

8.3 RemoteWare 4.2 fixes ......................................................................................... 25

9 REMOTEWARE KNOWN ISSUES ................................................................................. 26

9.1 RemoteWare 4.3SP4 Known issues .................................................................... 26

9.2 RemoteWare 4.3SP3 Known issues .................................................................... 26


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LAST REVISED: July 2016

Copyright © 2013 by SAP AG or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the

express permission of SAP AG. The information contained herein may be changed without prior notice.

Some software products marketed by SAP AG and its distributors contain proprietary software components

of other software vendors. National product specifications may vary.

These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational

purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors

or omissions with respect to the materials. The only warranties for SAP Group products and services are

those that are set forth in the express warranty statements accompanying such products and services, if

any. Nothing herein should be construed as constituting an additional warranty.

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trademarks or registered trademarks of SAP AG in Germany and other countries. Please see

http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information

and notices.


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1 RemoteWare® 4.3 SP4 Release Notes

These release notes include information about SAP RemoteWare product and are subject to change. This

information is not contained in other documentation. Register with product support site to receive the latest

information on your RemoteWare version.

Methods for reviewing known issues:

Review by release level – use the Contents navigation feature to review issues, as organized by

the release level that introduced the issue.

Review by issue type – use the Index navigation feature to review issues, as organized by issue

type.

Search by text string – use the Search navigation feature to search for topics that contain an exact

match of your text string. Enclose string in quotation marks if it includes one or more spaces.

Documentation convention for known issues:

Known issue items are prefixed with notation [Fixed in n.n] to indicate the release version that either fixes

an item or renders an item obsolete.

2 Technical Support

SAP provides industry-leading support and a variety of downloads to help you get the most out of your

Sybase products and solutions.

If you are a current Sybase customer please use the following sites:

1. For information about Sybase Customer Service and Support, visit www.sybase.com/support.

2. If you have a technical support contract, you can locate your local technical support center at

www.sybase.com/contactus/support.

3. For RemoteWare customers with a maintenance agreement, visit METS at

http://frontline.sybase.com/support

If you are a current or new SAP Customer and need to:

1. Log a technical support case.

2. Get updates on a current case.

3. Download the latest RemoteWare enhancements.

4. Get access to the RemoteWare knowledgebase.

Please visit the SAP SERVICE MARKETPLACE at https://websmp230.sap-ag.de.

http://www.sybase.com/support

http://www.sybase.com/support

http://www.sybase.com/contactus/support

http://frontline.sybase.com/support

https://websmp230.sap-ag.de/


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3 What’s New in RemoteWare 4.3 SP4

This release includes fixed issues and the following enhancements:

Improved stability and performance enhancements for the Server.

Optimization of Scheduler functions improves speed and performance of scheduler.

New Worklist events and options.

o MOVE event – A new MOVE event is introduced in this Service pack that allows moving of

files easily between folders.

o FOLDER SYNC event – This event replicates Server folder structure on the client. The Sync

happens one way from Server to the client and is available for Windows and Linux clients.

o THROTTLE BANDWIDTH event for all client types – This event allows you to limit the

bandwidth used sending data to the client to either a given rate of bits per seconds or to a

given percentage. There are also other options to not limit the throughput at all or change the

current throughput. These throttle values are in effect for the session or until another throttle

bandwidth event is executed.

o Unassign event enhancements – Ability to now unassign clients from existing client groups

from within a workobject.

o Recursive option for Remove Directory – Ability to delete subfolders recursively.

o Recursive option for Delete files – Ability to delete files in entire directory tree recursively.

RemoteWare Administrator – Added ability to remove orphaned Admin accounts from RemoteWare Administrator.

Enhanced Security for Execution Server – The security for Execution has been enhanced by limiting access to the named pipe used by Execution server by including a username/password credentials.

EOL of Messaging, Subscriber, Workshop, Inventory Manager, Software Manager and Client Basic Scripting.

SPX/NetBIOS protocols are no longer supported. These would now be allocated as TCPIP ports.

Log Viewer Default Views for Server Message logs now include the Username, OS code and OS message to comply with PCI standards.

The Client Kernel right-click now displays Start/Stop RW service instead of Load/Unload kernel for all client running as a service.

Interactive Session and ECFs – Xpress Transfer option in Interactive session and ECFs

The OS field in Client Profile will now have a common entry for all Windows clients instead of specific OS lists.

New option in the Data Sources tab in Administrator to allow changing of the Database server or Database name. The Database name or Database server will need to be changed on each server/workstation in the cluster.


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The maximum file size that can be transferred has been increased from 2GB to 4GB.

As of SP4, NetOp binaries and supporting files will not be a part of RemoteWare installs or downloads. NetOp can be downloaded from the Support website as a separate Install or can be obtained from Danware’s website.

Support for Microsoft Windows 8 64-bit and Server 2012 – RemoteWare now supports these operating systems on these components:

o RemoteWare Workstation

o RemoteWare Portable

o RemoteWare Windows Client

Support for SQL2008 R2SP2 and SQL2008 SP3.

4 Supported Environments and Platform Considerations

Operate RemoteWare only on supported platforms and environments. Review environments and

considerations:

4.1 Supported Environments

This document outlines the most recent versions of supported operating systems and service pack levels

for running the following RemoteWare components:

Advisories

Windows Vista and later OS - See Windows Vista and Later and RemoteWare (Section 4.2).

Windows 98 Second Edition - RemoteWare Multicast does not support Windows 98/98 2nd Edition

Clients.

Advanced features of Microsoft SQL Server 2012, 2008 and 2005, such as fault tolerance and DB

mirroring, were not exercised as part of Microsoft SQL Server certification.

SQL Server 2012 and 2008 - See Installing with SQL Server 2008. In compliance with SQL Server

2008 Mainstream support EOL date of July 8, 2014, no additional certifications for any service

packs are planned at this time.


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4.1.1 RemoteWare Server

Operating System Version/Service Pack (SP)

Windows Server 2012

(see advisories)

R2 Standard

Windows Server 2008

(see advisories)

R2 Enterprise SP1

R2 Standard SP1

Enterprise SP2

Standard SP2

Windows Server 2003

(see advisories)

R2 Enterprise SP2

R2 Standard SP2

Enterprise SP1, SP2

Standard SP1, SP2

4.1.2 RemoteWare Workstation


Windows Server 2012 (see advisories)

R2 Standard

Windows Server 2008

(see advisories)

R2 Enterprise SP1

R2 Standard SP1

Enterprise SP2

Standard SP2

Windows Server 2003

(see advisories)

R2 Enterprise SP2

R2 Standard SP2

Enterprise SP1, SP2

Standard SP1, SP2

Windows 8 (see advisories) Enterprise 64-bit

Windows 7 (see advisories) Enterprise 64-bit SP1


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Windows Vista (see advisories) Enterprise Edition SP2 64-bit

Enterprise Edition SP2

Windows XP Professional SP3

4.1.3 RemoteWare Portable


Windows Server 2012

(see advisories)

R2 Standard

Windows Server 2008

(see advisories)

R2 Enterprise SP1

R2 Standard SP1

Enterprise SP2

Standard SP2

Windows Server 2003 (see

advisories)

R2 Enterprise SP2

R2 Standard SP2

Enterprise SP1, SP2

Standard SP1, SP2




Enterprise Edition SP2

Windows XP Professional SP3


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4.1.4 RemoteWare Virtualized Server


VMware ESX Server 5.1.0

4.1.5 RemoteWare Database

See installation advisories for an advisory about a database string-length restriction in the RemoteWare

setup program.

Database Version/Service Pack (SP)

Microsoft SQL Server 2012 (see advisories) R2 Enterprise

R2 Standard

Microsoft SQL Server 2008 (see advisories

for R2 SP3 information)

R2 Enterprise (SP2)

R2 Standard (SP2)

R2 Express (SP2)

Enterprise (SP3)

Standard (SP3)

Express (SP3)

Microsoft SQL Server 2005 Enterprise SP4

Standard SP4

Express SP4

4.1.6 RemoteWare Data Drive


Windows Server 2012

(see advisories)

R2 Standard


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Windows Server 2008 (see advisories) R2 Enterprise SP1

R2 Standard SP1

Enterprise SP2

Standard SP2


R2 Standard SP2

Enterprise SP1, SP2

Standard SP1, SP2

Novell Netware 6.0

4.1.7 Terminal Services

For Windows Server 2008 on servers and clients, using corresponding versions of Microsoft Remote

Desktop for Administration for RemoteWare operations is supported.

4.1.8 RemoteWare Basic Clients


Windows Server 2012 (see advisories) R2 Standard



Enterprise 32-bit


Enterprise SP2


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R2 Standard SP1

Enterprise SP2

Standard SP2


R2 Standard SP2

Enterprise SP1, SP2

Standard SP1, SP2

Windows XP Professional SP3 (32 bit)

SP3 (64 bit)

Windows Embedded for Point of Service

(WePOS) (see advisories)

SP2

MS-DOS 6.0

IBM-DOS 6.0

IBM 4690 POS Client 5.0

SCO UnixWare (AT&T) 7.1.3

SCO OpenServer 5.0.7

IBM AIX 5.3

HP-UX (32- and 64-bit) 10.20 (plus latest updates), 11.00

Open VMS Alpha 7.1.2

Open VMS/VAX 5.5-2 (plus 6.0 libraries update)

IBM OS/2 Warp 3.0 fp34, 4.0


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Linux Red Hat Enterprise — Fedora 7 kernel¹

SUSE Enterprise Server — 10.2 kernel²

1. Support is extended to Red Hat Enterprise Linux versions that use the Fedora 7 kernel. For

example, Red Hat Enterprise Linux 4 is based on the Fedora 7 kernel infrastructure.

2. Support is extended to SUSE Enterprise Server Linux versions that use the 10.2 kernel. For

example, SUSE Linux Enterprise Server 9 SP 3 and SUSE Linux Enterprise Server 10 are based

on the 10.2 kernel infrastructure.

4.2 Windows Vista and Later Environments and RemoteWare

Consider the following items concerning RemoteWare environments running on Vista, Windows 7, or

Windows Server 2012 or Windows Server 2008:

The "Real-Time Protection" setting in Windows Defender for Windows 8 can negatively affect the performance of the RemoteWare Workstation. Disabling this setting will allow Workstation to function as expected.

Installing RemoteWare Workstation, Portable, or Windows Client — RemoteWare operations require that the RemoteWare service have administrative rights and the logged on user have both access to the registry and the rights to create operating system global objects. Therefore, you must install the RemoteWare component while logged in as a standard user using "run as" local administrator context to execute the setup program.

RemoteWare operations, user rights for standard users — An administrator must grant users the following rights:

o Access to the RemoteWare data drive

o User Access Control (UAC) local policy rights

Ability to create global objects — enabled

Administrator approval elevated without prompting — enabled

Detect application installations and prompt for elevation — disabled

RemoteWare Client as a service, system tray control —RemoteWare Clients running as a service runs the system tray icon for all logged on users by default. To disable the system tray icon, delete the following registry key.

o Path — HKLM\Software\Microsoft\Windows\CurrentVersion\Run


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o Name — RWCTraynnn

o Type — REG_SZ

o Value — "<ClientInstall>\nodesys\RWCTray.exe"

RemoteWare Client as a service, uninstall client — End all processes before attempting to uninstall the client.

Remote Control NetOp — NetOp 11.0 is now supported with RemoteWare but will not distributed with RemoteWare SP4. It will need to be downloaded separately.

Multicast — Operating Multicast with Windows Vista or later is not supported at this time.

5 System Recommendations

5.1 Recommended Server Specifications

Recommendations for RAM and drive space are stated independently from any requirements of the

operating system or other applications for the following:

5.1.1 RemoteWare Server

Server model 16U 32U 64U

Max concurrent sessions 16 32 64

Max Clients 17000

Processor speed 2.8 GHz

RAM 1GB 4 GB

Drive space (see notes) 5 – 20 GB

Monitor resolution 800 x 600 or greater

Database Must have access to the RemoteWare database


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RemoteWare Server advisories

Running Internet Information Server (IIS) on a RemoteWare Server is not a supported configuration.

RemoteWare Server notes

Drive space — Specifications define execution drive space requirements that include logging. Logging space requirements can vary greatly by installation and are highly dependent on several factors. Increase to, or high levels of, any of the following factors increases logging space requirements:

o Frequency of sessions

o Database access latency

o Number of Clients

o Number of events per session

5.1.2 RemoteWare Server data drive


RAM 720 MB

Drive space 5 - 20 GB

RAID Highly recommended for efficient I/O performance

Additional software Do not install any additional applications on this drive.

5.1.3 RemoteWare Workstation


RAM 512 MB

Drive space 100 MB


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Data drive Must have access to RemoteWare Server's data drive

Database Must have access to the RemoteWare logging database

NOTE: Running Internet Information Server (IIS) on a RemoteWare Workstation is not a supported

configuration.

5.1.4 RemoteWare Portable


RAM 512 MB

Drive space 100 MB

5.2 Recommended Server Component Specifications

The RemoteWare solution includes the following Server components:

5.2.1 RemoteWare Multicast

Client types RemoteWare Multicast supports the following Client types:

Windows XP Professional

Windows 2003

Network Network must be configured for Multicast IP communications

5.2.2 RemoteWare Developer Kit

The RemoteWare Developer Kit offers the following API types:

Server

32-bit OS/2 Client

DOS Client


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32-bit Windows Client

Win32 COM Object Client

32-bit Windows Client ActiveX Control

Install the RemoteWare Developer Kit on a machine that is separate from the RemoteWare Server. Use

the following compiler types:

Use an IBM Visual Age 3.0 compiler for the 32-bit OS/2 Client API type.

Use a C++ compiler that corresponds with the API type of interest for all other API types.

5.3 Recommended Client Specifications


operating system or other applications for the following:

5.3.1 Windows Embedded for Point of Service (WePOS) Client

Processor Pentium III

RAM 128 MB

Drive space 750 MB

5.3.2 Windows Client

The Windows Client can run on 32-bit and 64-bit operating systems.

Processor Intel-compatible

RAM 32 MB

Drive space 16 MB

Please read all items cited in Windows Vista and Later and RemoteWare section.


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5.3.3 DOS Client

Client type DOS Client DOS IP Client

Network interface Asynchronous modem or NetBIOS Wollongong TCP/IP stack


RAM, kernel 104 KB

RAM, UI 64 KB

Drive space 8 MB

5.3.4 IBM OS/2 Warp Client


RAM 32 MB

Drive space 10 MB

5.3.5 IBM 4690 POS Client


RAM 8 MB

Drive space 4 MB

5.3.6 SCO OpenServer Client


RAM 4 MB

Drive space 4 MB


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5.3.7 SCO UnixWare (AT&T) Client


RAM 4 MB

Drive space 4 MB

5.3.8 OpenVMS Client

Client type Open VMS Alpha Open VMS Alpha

TCP/IP

Open VMS/VAX

Processor Alpha Alpha VAX

RAM 4 KB

Drive space 4 MB

5.3.9 IBM AIX Client

Processor RS/6000

RAM 4 MB

Drive space 4 MB

5.3.10 HP-UX Client

Processor HP 9000

RAM 4 MB

Drive space 4 MB


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5.3.11 Linux Client


RAM 4 MB

Drive space 4 MB

5.4 Recommended Client Component Specifications

The RemoteWare Multicast Client is available for Windows Clients.


operating system or other applications.

Please read all items cited in Windows Vista and Later and RemoteWare section.

5.4.1 RemoteWare Multicast Client


RAM 16 MB

Drive space 20 MB, plus space to accommodate twice the size of your largest Multicast transfer

Network Network must be configured for Multicast IP communications

6 Installing and Upgrading RemoteWare

Consider the following items when you install this release:

6.1 Upgrade Paths

RemoteWare 4.3 SP4 can be installed on its own and also supports upgrading from any RemoteWare 4.3

configuration:

RemoteWare 4.3 SP4

RemoteWare 4.3 RemoteWare 4.3 SP4


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RemoteWare 4.3 SP1 RemoteWare 4.3 SP4



NOTE: If you have any of the managed components installed (Messaging, Inventory Manager, Software Manager, Subscriber, Workshop, Directory Manager), you will have to un-install these components manually before upgrading to RW4.3SP4. It is recommended that you also disable or delete any remaining Workobjects for these components after the uninstall.

6.2 Installation and Upgrade Advisories

Consider the following advisories that concern the installation and upgrade process:

It is important to shut down and upgrade all RemoteWare components to the same version at the same time. Do not operate a RemoteWare environment with different RemoteWare versions.

You must reboot the RemoteWare Server between installations if you install RemoteWare 4.3 SP4 immediately after installing any previous RemoteWare 4.3 versions.

You must uninstall Messaging, Subscriber, Workshop, Software Manager, Inventory Manager before upgrading to 4.3SP4. After the uninstall, it is recommended to delete any remaining workobjects for any of these components that have been uninstalled before upgrading to 4.3SP4. Reboot after the upgrade process.

Database string width restriction in setup program — the length for the Select a SQL Server field is limited by the width of the data entry field. The field syntax is:

<SQLServerMachineName>\<InstanceName> for a database that is a named instance and

<SQLServerMachineName> for a database that is the default instance.

Therefore, for all SQL Server versions, it is recommended that you install your database as the default, unnamed instance to avoid exceeding the length restriction. Additional techniques for shortening the data entry width include using lower-case letters or an IP address.

Client backup — unlike prior releases, Clients you upgrade to the new version can no longer communicate to an earlier-release RemoteWare Server after upgrading to 4.3SP2. In the event of an unsuccessful upgrade and Server rollback, you may lose connectivity with the Server. Therefore, it is strongly recommended that you back up Client files before upgrading so that you can roll back to the pre-upgraded state if necessary.

Linux (Intel) Client upgrade — RW4.3SP2 release introduces new file libsbgse2.so. Copy it to the /nodesys path and your shared library path. If you are storing your shared library files in the /usr/lib path, then you are required to take no further action. If you are using another path, you must take the following actions.


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o Update the Client's shared library environment path to recognize the shared library

location.

o Restart the kernel.

o Refer to your operating system documentation for more information about setting your

shared library environment path.

Registry keys — RemoteWare creates registry keys differently for 32-bit and 64-bit operating systems:

64-bit — HKLM\Software\Wow6432node\RemoteWare

32-bit — HKLM\Software\RemoteWare

DOS IP customers — DOS IP files are now located in path <RWSServerInstall>\System. See file list.

Installing RemoteWare Workstation, Portable, or Windows Client on Windows Vista — See Windows Vista and RemoteWare.

6.2.1 Installing with SQL Server 2012

RemoteWare integration with SQL Server 2012 supported database editions require that you install the

RemoteWare Server and RemoteWare Workstation from a command line with specific parameters.

6.2.1.1 Installing RemoteWare Server

1. Open a command-line window. 2. Navigate the RemoteWare installation media to open the Server folder. 3. Launch file "serversetup.exe" with required parameters: ServerSetup.exe -IgnoreVersionInfo

6.2.1.2 Installing RemoteWare Workstation

1. Open a command-line window. 2. Navigate the RemoteWare installation media to open the Server folder. 3. Launch file "serversetup.exe" with required parameters: ServerSetup.exe -IgnoreVersionInfo -w

7 Remote Control NetOp Distribution and Update

This release does not include any NetOp files. It is recommended that new NetOp licenses now be acquired

directly from Danware. RemoteWare will continue to function with NetOp as before. Previous installations

of NetOp can be upgraded to NetOp 11.0 after upgrading to RemoteWare 4.3 SP4. The NetOp 11.0 is

available for download from the Downloads page for SAP. This topic applies only to those customers who

are upgrading from RemoteWare 4.3 and already have Remote Control NetOp Host installed on their

RemoteWare Clients. If you do not already have the host installed, then using RemoteWare Remote Control

NetOp Guide for your installation procedure, as written, will install the upgraded host.


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7.1 Upgrading to NetOp Host 11.0

1. Use the Work Object Editor to update your Remote Control NetOp Host worklist.

a. Open the Events page and delete the contents.

b. Import the updated sample worklist:

<NetOpInstallSample.evf>

c. Save the event page changes and enable the work object.

2. Run a Remote Control NetOp Host session with your RemoteWare Client NetOp Hosts.

NOTE: When the kernel starts up it now checks to see whether NetOp is installed and whether the NetOp

service and host are running. If the NetOp service is not running the kernel starts it, then if the NetOp host

is not running the kernel starts it. The NetOp host requires the NetOp service to be running before it starts.

The kernel remembers which of these it started. When the kernel shuts down it stops the NetOp service or

host it started.

A registry key has been added to allow disabling the kernel starting and stopping NetOp. At startup the

kernel looks for a DWORD value named "NetOpStrategy" under the client key:

HKEY_LOCAL_MACHINE\software\remoteware\client\<clientname>

If the value is there and is nonzero, the Remoteware kernel won't start or stop NetOp for IP connections.

8 RemoteWare 4.3 SP4 Fixed Issues

8.1 RemoteWare individual fixes

RemoteWare Server installation does not allow use of Windows Authentication when “Configure All” option at the “Database Settings” screen is used. [33403]

There is no Xpress Transfer keyword to enable Xpress Transfer via Session ECFs. [32688]

Using a % sign in a work object name will cause the genswo.ecf file to hang and not finish processing or creating the work objects [36398]

Execute events running a batch file on clients that takes uses the > logfile parameter to log the results to a log file and it takes the batch file longer than 2 minutes causing timeouts [39396]


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Trying to update timezone in Client Profile on Windows7 and Server Windows 2008 R2 64-bit. systems will allow to change the value but will not allow to save it. [49188]

The "Install Level" and "Install Source" values for the RW 4.3 GA release registry key, "RemoteWare Setup" is incorrect and contains old release information. [16260]

When an Alternate Path for the ECF directory is specified, files are still placed in the default ECF path, <System install>\ECF. [1758]

NetOp 9.5 Host, using the Windows Installer package (.msi) and Transform File (.mst) file provided with RemoteWare does not work properly for TCP/IP Windows7 (x86) Clients. It could be only loaded manually as it was running in Session ID=1. [36667]

Document in Server Reference manual that we do not support Shift and AltGr with Remote Console. [16635]

8.2 RemoteWare 4.3 SP3 fixes

This release includes the following hot fixes from RemoteWare 4.3 SP3 :

RW43SP3Fx001

RW43SP3Fx002 [rolled into Fx018]

RW43SP3Fx003

RW43SP3Fx004

RW43SP3Fx005


RW43SP3Fx007

RW43SP3Fx008

RW43SP3Fx009




RW43SP3Fx013

RW43SP3Fx014


RW43SP3Fx016

RW43SP3Fx017


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RW43SP3Fx020

RW43SP3Fx021

RW43SP3Fx022


RW43SP3Fx024

RW43SP3Fx025



RW43SP3Fx028

RW43SP3Fx029


RW43SP3Fx031

RW43SP3Fx032


RW43SP3Fx034

RW43SP3Fx035


RW43SP3Fx037

RW43SP3Fx038

RW43SP3Fx039

RW43SP3Fx040

RW43SP3Fx041

8.3 RemoteWare 4.2 fixes

RW42Fx40

RW42Fx41


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9 RemoteWare Known Issues

9.1 RemoteWare 4.3SP4 Known issues

The following issues exist in this release :-

When using their large database (80+gig) and attempting to pull a report for Session Event Log on Completed Sessions, the report is not generated and the Report Manager UI closes.[26854]

Issues with the Server Profile "Extension Not to Compress" option and ecf files. If you add a "period" before the extension in the UI, the gensys.ecf will contain the "." and will not re-process and add the extension to a new system. [39102]

CHECK FILE EVENT: When using the CHECK FILE event, set as a critical event with retries enabled on the event and session, the session does not resume after the server is rebooted during retries to check for the flag file. Session status shows as critical and the next scheduled time for the channel to run is the next day at the scheduled start time.[36050]

Customer has csv files generated by a time sheet program. If the get file is done in a workobject which is assigned directly to the client it errors on the rename of the file from the temp format or on generating the file with no safe transfer. It generates an 1162 error as well as debug errors in the server message log. If you unassign the client from the workobject, and assign it to a session instead and run that, it works perfectly.[36049]

On an upgrade from previous versions to SP4, NETBIOS and SPX clients have an undefined resource instead of TCP/IP and the port groups are also not changed to TCP/IP port groups unless TCPIP is defined appropriately before upgrade. [43913]

Sync Folder event does not have the Checkpoint Restart option available when the Safe Transfer option is checked. In order to implement Checkpoint Restart, the CheckUpdates only checkbox must be checked but it is disabled in SP4 for this event. [49919]

The duration in session details for Sync Folder event is incorrect.[45879]

Using the Move event (Client) where the source file or the source directory does not exist, fails with unknown error.[50003]

Move command does not work when moving a folder to another folder destination that does not exist on a Linux client. [50406]

When the sync folder path contains a drive that doesn't exist on the RWClient, it gives an unrelated error -- An attempt was made to move the file pointer before the beginning of the file.[50411]

Send event with BLD option enabled and Check Updates option disabled, causes send to timeout during a session [50335]

Bandwidth throttling if used for a send event and a get event simultaneously with the same throttling event, only works for the first event set in that Work Object. In order to honor both events, each event has to be set in a separate Bandwidth Throttling WO even though the UI would allow to set both events in same Workobject.

9.2 RemoteWare 4.3SP3 Known issues

The following issues exist in 4.3SP3:


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[Fixed in 4.3 SP4] Information message dialogs are not painting correctly running 4.3 sp3 on Windows 2008 R2. [REF 32311]

[Fixed in 4.3 SP4] A lengthy VBScript executed on client during a session will cause client to be unresponsive until script finishes. [REF 19672]

[Fixed in 4.3 SP4] DOC-RW 4.2 on 4.3 install splash screen and "XcelleNet" and logo on subsequent splash screens. [REF 12303]

When using XpressGet event and loosing network connectivity on the client side, Session Log status would show the session as COMPLETED. [REF 33997]

[Fixed in 4.3SP3Fx002 and 4.3SP4] When removing a member from a group that is assigned to a dependent session, the associate dependent session counts are not automatically updated. [REF 33609]

After copying or deleting a session, the session list in session editor does not refresh immediately if the RemoteWare server is a Windows Server 2008 system until Session Editor was closed and reopened. [REF 28407]

[Fixed in 4.3 SP4] GetVariables and SendVariables don't work recursive. [REF 33995]

If the RemoteWare Server(s) are Windows 2003 or later, the RemoteWare Database popup alarm has been changed to use Microsoft's newer message command (MSG) that will be displayed only on XP or later Operating systems. If the RemoteWare Server(s) is Windows 2000, the popup alarm would be displayed only on older operating systems up until Windows 2003(RemoteWare used netsend commands in the past for this). [REF 32489]

When using a RWClient that is using Multi-Protocol (RW-defined modems and TCP/IP) and trying to connect NetOp Guest 9.5 (running on Windows Server 2008) to NetOp Host 9.5 (running on 32 bit Vista or later Operating systems) using ASYNC the first connection would fail, but after waiting about 4 min the connection between Guest and Host would be successful. NOTE: TAPI modems are NOT supported with NetOp 9.5 at this time) [REF 34575]

On lost network connection for Linux client when Xpress Get is in progress, UI gets overwritten with error message strings [REF 33469]

[Fixed in 4.3 SP4] Information message dialogs are not painting correctly on Windows 2008 R2 [REF 32311]

If licensed for clients 4690 and Linux and not installed prior to installing SP3, the SP3 install creates the client specific folders and support files will be copied to these folders on the data drive. [REF 34340]

Documents

RemoteWare 4.3 SP4 Release Notes - SAP Help Portal · RemoteWare 4.3 SP4 Release Notes Page 6 3 What’s New in RemoteWare 4.3 SP4 This release includes fixed issues and the following