Upload
others
View
1
Download
0
Embed Size (px)
Citation preview
REMOTE WORK GUIDES AND RESOURCES
OFFICE OF THE CHIEF TECHNOLOGY OFFICER
OCTO
The Office of the Chief Technology’s mission is to empower DC government through technology by providing valued services, advising agencies, and collaboratively governing IT. The purpose of this document is to support employees and teams in the District successfully and securely work remotely.
Please use the DC Government Remote Work site, available at remote.dc.gov, to securely connect to the DC Government network.
P U R P O S E
S U P P O R T
R E S O U R C E S I N T H I S G U I D E
1. Virtual Private Network FAQ
2. Getting Ready to Work Remotely• Call Forward Guide
3. Meeting Solutions• WebEx Set Up Instructions• Teams Conference Calling Quick Guide
4. Supporting Documents• List of Agency CIO/IT Leads• Office 365 Quick Guides• Anit-Virus Resources• Agency Telecom Coordinator List
March 19, 2020
If you need help, please contact your Agency CIO/IT Lead.
OCTOhelps, our Technology Support Services team, provides 24x7x365 support for OCTO-supported applications and hardware across the District, even when you work remote. OCTOhelps (202) 671-1566
VIRTUAL PRIVATE NETWORK (VPN)
FREQUENTLY ASKEDQUESTIONS
WHAT IS A VIRTUAL PRIVATE NETWORK (VPN)?A VPN, or Virtual Private Network, is a secure way for District workforce to connect to enterprise applications over the Internet from home or any other remote location ensuring the highest security for our users and the data residing on the network
The District’s Enterprise Remote Access VPN is an encrypted secure tunnel that provides a way to remotely connect your Government issued laptops to the District’s network over the Internet. It uses an encrypted tunnel to protect your District’s data as it traverses the Internet.
How do I submit a request for VPN access?
Contact your Agency CIO, IT lead or the Agency Telecom Coordinator (ATC) to request VPN access. The list of ATC’s is also provided in the back of this document.
How do I install the VPN Client?
The VPN client software has been pushed and pre-installed on all OCTO managed laptops. If the VPN client software is not installed when you attempt to connect to vpn.cdc.gov , you will be prompted to install the software which requires administrative privileges. For immediate installation of VPN contact your agency IT team.
What resources will I be able to access while connected to Desktop VPN?
While connected to VPN you will be able to access all enterprise services that you normally access from your work computer. (Ex. PASS, PeopleSoft, SOAR, BlueZone, fileshares)
In addition to the enterprise applications, your Agency IT lead determines what resources should be available when connected to VPN based on the application sensitivity and regulatory requirements.
Can I use VPN from my personal home computer?The District discourages use of personal computers to connect to VPN.If you need to work remotely and need access to basic internal resources like PASS, Peoplesoft you can access them using remote work site remote.dc.gov
How long can I stay connected to VPN?
You can stay connected for 8 hours at a time and will require to reauthenticate. There will be a 2-hour inactivity timer that will disconnect you from the VPN.
Why can I not get to all of my fileshares?There might be a security or a regulatory requirement preventing general access to the fileshare If you are unable to access a given file share, please contact your agency IT.
Who should I contact if I need help or have a question regarding VPN?
For technical support with VPN, please contact OCTOHelps using the information provided below.
Submit a ticket: OCTOHelps Service DeskEmail: [email protected]: 202-671-1566
GETTING READY TO WORK REMOTELY
REMOTE WORK GUIDANCE
• Pease test your ability to access the DC Government network remotely using your work or personal device (based on your agency guidance) and report any issues to your agency IT lead.
• Please continue working safely online, especially remotely. Check out ready.dc.gov/cyber for further information.
• The same acceptable use policy applies when connected to the DC Government network from home, when creating, accessing and saving DC Government data from home – whether you are using your work or personal device.
Prior to Going Remote
• Network access and technical support for employees using personal devices without using the VPN Service will be limited if available at all.
Personal Device Guidance
• Technical issues with personal devices will not be supported by OCTOhelps Helpdesk.
• You are responsible for your personal devices up-to-date antivirus software (for Windows | for Mac) be installed to enable the VPN. The lists of approved antivirus software is also available in the supporting documents section.
• Personal devices will have access to a limited set of District applications and systems.
• Access to sensitive data from personal devices is restricted.
You must have an up-to-date anti-virus in order to connect to the Desktop VPN and Client VPN. Reach out to your Agency CIO/IT Lead for assistance updating your antivirus on your DC Government owned device.
If you do not have a VPN account, please contact your Agency CIO/IT Lead.
CALL FORWARDING
Avaya – All Phone Types• To activate call forwarding from your Avaya desk
phone:• Dial *22 followed by 9 and the 10-digit phone
number of the destination. You will hear a confirmation tone.
• To deactivate call forwarding from your Avaya desk phone:
• Dial #22. You will hear a confirmation tone.
Cisco 7000 Series IP Phones – Forward All• Press Forward All.• Dial 9 and the 10-digit phone number of the
destination. The phone display updates to show that the call is forwarded.
• To cancel call forwarding, press Forward Off.
Cisco 8000 Series IP Phones – Forward All Calls• Press the CFwdAll soft key. You will hear a
confirmation beep.• Dial 9 and the 10-digit phone number of the
destination. The phone display updates updated to show that the call is forwarded.
• Press the pound key (#) or the EndCall soft key.• To cancel call forwarding, press the CFwdAll soft
key.
Never miss a call when you are working remote.
If you did not have a chance to forward your phone before beginning remote work, please reach out to your Agency CIO/IT lead. If you don't have an Agency CIO/IT lead call OCTOhelps at 202-671-1566.
MEETINGSOLUTIONS
Consider Video:Video makes all the difference to working together on a project and maintaining that face-to-face feeling. Sharing ideas can still happen in an instant, and meeting with external stakeholders happens with the click of a button
Record:Record meetings for people who can't attend or for those who want to refer-back to what was discussed. Your recordings can either be saved to the cloud or your computer as a local recording
Transcripts:You can choose to transcribe automatically the audio of all Cisco Webex and Teams meetings and events sessions that you record. The transcript displays when you play the recording. You can search for text in the transcript and verify what was said when.
TIPS FOR MEETING REMOTE
Virtual Meeting Best Practices:
• Let people know in advance when setting up an online meeting so everyone allots the appropriate amount of time to log-in to the screen-sharing system and become familiar with its functionality.
• When possible use the VOIP, or call-through-computer option to alleviate service carrier capacity limitations.
• Schedule virtual screen-sharing practice sessions for novice users 15 minutes prior to a scheduled call.
• Monitor the group chat during the virtual meeting.
• Remember to dial-in remote teammates when meeting face-to-face with other attendees.
• Use the phone mute button to eliminate disrupting background noise.
OCTO supports Cisco WebEx and Microsoft Teams Meeting tools. The following instructions will teach you how to schedule meetings, as well as sign up for a conference line if needed.
WEBEX QUICK GUIDE
Getting a Webex account1. Contact your Agency Telecommunications Coordinator (ATC) and request the Web Conferencing
(Webex) service. If you do not know who your ATC is refer to the ATC list in this document or contact the OCTO Telecom Governance team at 202-727-8566.
2. Once your request is processed, you will receive an email with instructions to set up your account.
Signing into Cisco Webex and Setting Your Profile PIN1. Open a web browser and enter https://dcnet.webex.com/2. On the Cisco Webex Welcome page, select Sign In.3. Enter your username and password, and then select Log In.4. When prompted to set your Profile PIN for your Cisco Unified MeetingPlace Audio Conferencing
account:5. In the New Profile PIN field, enter a numeric PIN.6. In the Confirm Profile PIN, re-enter the numeric PIN.7. Select Submit.
Schedule an Instant Meeting1. Sign into your Cisco Webex Meeting Center.2. Select the Meetings tab. On the navigation bar select Host a Meeting > Schedule a Meeting.3. Enter a meeting topic and add your meeting invitees.4. Select Start Meeting.
Schedule a Future Meeting1. Sign into your Cisco Webex Meeting Center.2. Select the Meetings tab. On the navigation bar select Host a Meeting > Schedule a Meeting.3. Enter a meeting topic, date, and time, and add your meeting invitees.4. Select Schedule Meeting.
Join a Webex Meeting from an Email Invitation1. From your email application, open the meeting invitation.2. Select the Meeting URL link to join the meeting.3. FOR MEETING HOST ONLY: If prompted, sign in with your profile information. If you are the meeting
host, your meeting will start after you sign in.4. If required, enter the meeting password and click Join.5. Once you are placed in the web meeting room, you can join the audio by:6. Requesting the system call you at the number specified in the Audio Conference window. Then
answer your phone and follow the audible prompts, or7. Dialing the call-in number on the Meeting Info tab and following the audible prompts.
For troubleshooting assistance, contact the DC-Net HelpDesk at 202-715-3733.
All new Webex user accounts will be free for the duration the COVID-19 response.
For additional information about using Webex Meetings: ebooks.cisco.com
Schedule a meeting in Teams
There are several ways to schedule a meeting in Teams:
1. If you want to have a meeting with people you are in a chat with: Select the add meeting icon below the box where you type a new message to book a meeting:
2. Go to Calendar on the left side of the app and select New meeting in the top right corner.
3. Or by selecting a range of time in your calendar. The scheduling form will pop open.
The scheduling form is where you'll give your meeting a title, invite people, and add meeting details.
TEAMS MEETING INSTRUCTIONS
Use the Scheduling Assistant to find a time that works for everyone.
Once you're done filling out the details, select Save. This will close the scheduling form and send an invite to everyone's Outlook inbox.
TEAMS MEETING INSTRUCTIONS
Make it a channel meeting
1. Select New meeting.2. Type the name of one or more channels where it says Add
channel (under the time and date fields).
Channels can't be edited or added once the invite is sent. You'll need to send a new invite with the updated channels.
Note: When you have a meeting in a channel, everyone in the team will be able to see it and join it in that channel.
Once you've added the people you want, select Scheduling Assistant to find the best time.
How to Invite people outside your organization
Teams lets you invite people outside your organization, including those who don't have a Teams license. You'll need their full email address to invite them.
1. Go to where it says Add required attendees. If anyone is an optional attendee, select Optional instead.
2. Type the person's full email address (ex: [email protected]).3. Select Invite. They'll receive an email with a link to the meeting.
ABOUT TEAMS CONFERENCE CALLING
What is Microsoft Teams Conference Calling?
Everyone is familiar with conference calling. Calls are easy to schedule instantly and do not require any advanced technology. Here are some major advantages of using Microsoft Teams Conference Calling:
1. Easy Integration - The Teams Meeting add-in is automatically installed for users who have Microsoft Teams and Microsoft Office (Windows, Mac, OWA, and Outlook mobile).
2. Connection quality. Audio calls can travel over slow, erratic lines without any noticeable drop in quality. Video conferencing requires that you have a high-speed, reliable connection and is difficult to manage without a high-speed connection. It can be very unnatural to try to talk people while the conversation is lagging.
3. People may be out in the field unable to access a video device – With audio conference call it can be taken anywhere, even when traveling. While video conferencing means that someone needs to stay in a single place.
4. Technical difficulties could prevent connecting to the right platform - An audio conference can be joined on virtually any phone and with any technological platform.
5. Ability to join the audio portion of a meeting by phone - In Microsoft Teams, the Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible. Users get the audio portion of the meeting through their cell phone or land line and the content portion of the meeting—such when another meeting participant shares their screen or plays a video—through their computer.
Do you need a conference call line?
As part of OCTO’s COVID-19 response, OCTO is pleased to offer Office 365 Microsoft Teams Conference Calling until June 1st, 2020.
Agencies that would like to use Microsoft Teams Conference Calling past June 1st, 2020, will need to purchase the required licenses.
TEAMS CONFERENCE CALLING QUICK GUIDE
–
You now have Audio Conferencing for Microsoft Teams or Skype for Business Online – Here is your dial-in information and PIN
1. Fill out the form below for users within your agency that require the Microsoft Teams Conference Calling feature while teleworking.
Teams Audio Conferencing Enablement Form
2. Once the form is completed with their email address, OCTO Citywide Messaging group will license them within one hour and they will receive the following email with your new conference number:
3. Download the Teams desktop app from https://teams.microsoft.com/ or use the Teams Web App.
4. Login using the same credentials for Office 365 mailbox.
SUPPORTING DOCUMNETS
AGENCY CIO/IT LEADSIf you do not see your Agency or Department listed, please call OCTOhelps at 202-671-1566:
AGENCY/ DEPARTMENT BY CLUSTER CIO NAME CHIEF INFORMATION OFFICER (CIO) EMAIL
DC Commission on the Arts and Humanities Patrick Realiza [email protected]
Department of Small and Local Business Development Marcia Harris [email protected]
OPERATIONS AND INFRASTRUCTURE
District Department of Transportation John Thomas [email protected]
Department of Public Works Terrence Goines [email protected]
Department of For Hire Vehicles Eric Fidler [email protected]
District Department of Energy and Environment Brian Robinson [email protected]
Department of Motor Vehicles Amit Vora [email protected]
Department of Insurance, Securities, and Banking Shankar Vaidyanathan [email protected]
EDUCATION
DC Public Schools Cyrus Verrani [email protected]
Office of the State Superintendent of Education Don Davis [email protected]
Department of Parks and Recreation Andrew Acquardo [email protected]
Department of Employment Services Tom Fontenot [email protected]
HEALTH AND HUMAN SERVICES
Department of Health Andersen Andrews [email protected]
Department of Aging and Community Living Yolanda Lyles [email protected]
Department of Human Services Madan Mohan [email protected]
Child & Family Services Agency Marina Havan [email protected]
Department on Disability Services Srinivas Bheem [email protected]
Department of Behavioral Health Steward Beckham [email protected]
Department of Health Care Finance Fredalyn Bardaje [email protected]
INTERNAL SERVICES
Department of General Services Paula Tatum [email protected]
Office of Contracting and Procurement Donald Lovett [email protected]
Department of Human Resources Jamaal Holland [email protected]
AGENCY CIO/IT LEADS, cont’
AGENCY/ DEPARTMENT BY CLUSTER CIO NAME CHIEF INFORMATION OFFICER (CIO) EMAIL
PUBLIC SAFETY
Metropolitan Police Department David Clow [email protected]
Fire and Emergency Medical Services Department Melanie Baisley [email protected]
Homeland Security and Emergency Management Agency Jerica Shackelford [email protected]
Department of Corrections Baron Hsu [email protected]
Department of Forensic Sciences Tracy Walraven [email protected]
Office of Unified Communications Teddy Kavaleri [email protected]
Office of the Chief Medical Examiner Michael Coleman [email protected]
Office of Victim Service and Justice Grants Imran Chaudhry [email protected]
Office of Human Rights Josephine Ansah-Brew [email protected]
Department of Youth Rehabilitation Services Aki Damme [email protected]
INDEPENDENT
Office of the Inspector General Towanda Mitchell [email protected]
Office of the Attorney General Chris Tonjes [email protected]
Office of the Chief Financial Officer Alok Chadda [email protected]
Office of the ANCs Simon Gottlieb [email protected]
DC Council Chris Warren [email protected]
Alcoholic Beverage Regulation Administration Simone Andrews [email protected]
DC Public Library Lami Aromire [email protected]
Office of the Tenant Advocate Tamela Tolton [email protected]
DC Retirement Board Peter Dewar [email protected]
Health Benefit Exchange Authority Jason Sparks [email protected]
Office of Administrative Hearings Rodney Colbert [email protected]
Office of Employee Appeals Gabrielle Smith-Barrow [email protected]
Office of Zoning Ndifon Abung [email protected]
Real Property Tax Appeals Commission Donald Freeman [email protected]
State Board of Education John-Paul Hayworth [email protected]
Public Service Commission Paul Martinez [email protected]
If you do not see your Agency or Department listed, please call OCTOhelps at 202-671-1566:
HOW TO UPDATE MCAFEE ON YOUR WORK DEVICE
1. Select Update Now in the top right hand corner.2. When all packages are downloaded and applied the menu will state the update is
complete and give you the option to select Close.3. Reboot your device.
Some updates may require a system reboot to finish applying all necessary changes to McAfee.
On machines that have not had McAfee updated or used VPN for an extended period or has been recently re-installed it may take more than one successive reboot to comply with network security standards.
There are numerous issues that can hamper a customer’s VPN connectivity.Here are a few simple troubleshooting steps you should try:
To run a basic update to McAfee, Right click the McAfee icon in the system tray and select McAfee Endpoint Security.
Another tip to try is updating McAfee is performing a scan.
WINDOWS ANTI-VIRUS District Government supports the following anti-virus software for Windows devices. The status of your antivirus software is typically displayed in Windows Security Center.
1. Open Security Center by clicking the Start button , clicking Control Panel, clicking Security, and then clicking Security Center.
2. Click Malware protection. Make sure you have one of the following anti-virus softwares listed below. If you do not have anti-virus program on your device then you will not be able to access the Remote Work Portal. You are responsible for installing and maintaing an anti-virus on your personal device. Avast avast.com/en-us
Avast Business Security (10.x, 12.x, 17.x, 18.x, 19.x, 6.x, 7.x) avast! Endpoint Protection (8.x) (Plus, Suite, Suite Plus) avast! File Server Security (7.x) avast! Free Antivirus (10.x, 11.x, 12.x, 17.x, 18.x, 19.x, 2014.x, 2015.x) avast! Internet Security (7.x, 8.x, 9.x, 10.x, 11.x, 12.x, 17.x, 18.x, 19.x) avast! Premier (12.x, 17.x) avast! Pro Antivirus (4.x, 7.x, 8.x, 9.x, 10.x) AVG avg.com AVG Anti-Spyware (7.x) AVG Internet Security (16.x) AVG AntiVirus (7.x, 8.x, 9.x,10.x, 15.x, 16.x, 18.x, 19.x, 2013.x, 2014.x, 2015.x, 2016.x) AVG Internet Security (15.x,16.x, 17.x, 18.x, 19.x, 2013.x, 2014.x) AVG Internet Security Business Edition (13.x, 16.x)
AVG Premium Security (2013.x, 2014.x, 2015.x) AVG AntiVirus Business Edition (16.x) AVG AntiVirus Free (17.x, 18.x, 19.x,) AVG CloudCare (16.x, 2013.x, 2014.x, 2015.x, 2016.x, 3.x) AVG File Server Edition (13.x) AVIRA antivirus.avira.com Avira AntiVir Personal - Free Antivirus (10.x) Avira AntiVir Windows Workstation (7.x) Avira Antivirus Premium (13.x) Avira Antivirus Pro (7.x, 8.x, 9.x,10.x, 11.x,12.x, 13.x, 14.x,15.x) Avira Antivirus Suite (14.x) Avira Endpoint Security (2.x,13.x) Avira Family Protection Suite (14.x) Avira Free Antivirus (13.x, 14.x,15.x) Avira Internet Security (13.x, 14.x) Avira Internet Security Suite (12.x, 13.x, 14.x) Avira Management Console Agent (2.x) Avira Premium Security Suite (10.x) Avira Professional Security (13.x, 14.x) Avira Server Security (13.x, 14.x) Avira Ultimate Protection Suite (14.x) BitDefender bitdefender.com BitDefender Antivirus Pro (14.x) BitDefender Security for File Servers (3.x) BitSecure Antivirus System (9.x) Bitdefender 60-Second Virus Scanner (1.x) Bitdefender Antivirus Free Edition (1.x) Bitdefender Antivirus Plus (8.x, 9.x, 10.x, 11.x,12.x, 13.x, 14.x,15.x, 16.x, 17.x,18.x, 19.x, 20.x,
21.x, 22.x, 23.x) Bitdefender Business Client (3.x) Bitdefender Endpoint Security (5.x, 6.x) Bitdefender Endpoint Security Tools (6.x) Bitdefender Internet Security (9.x, 10.x, 11.x,12.x, 13.x, 14.x,15.x, 16.x, 17.x,18.x, 19.x, 20.x, 21.x, 22.x, 23.x) Bitdefender Internet Security (9.x) Bitdefender Total Security (2014,15.x,16.x, 17.x, 18.x,19.x, 20.x, 21.x, 22.x, 23.x) Bitdefender Windows 8 Security (16.x) Cisco cisco.com Cisco Advanced Malware Protection for Endpoints (5.x, 6.x) Malwarebytes malwarebytes.com Malwarebytes Anti-Malware (1.8.x, 2.0.x, 2.1.x, 2.2.x, 3.0.x) Malwarebytes Anti-Malware Premium (1.0.x),1.8.x, 2.0.x, 2.2.x, 3.1.x) Malwarebytes Anti-Malware for Business (1.8.x) Malwarebytes Endpoint Agent (1.x) McAfee mcafee.com McAfee All Access (12.x, 16.x, 17.x, 20.x, 21.x) McAfee AntiVirus (14.x, 8.x) McAfee AntiVirus Plus (10.x, 11.x,12.x, 13.x, 14.x,15.x, 16.x, 17.x,18.x, 19.x, 20.x, 21.x, 22.x) McAfee CloudAV (100.x) McAfee Endpoint Security (10.x) McAfee Free Antivirus (0.x) McAfee Internet Security (14.x,16.x)
McAfee LiveSafe – Internet Security (13.x, 14.x,15.x, 16.x, 17.x) McAfee Security-as-a-Service (6.x) McAfee Small Business - PC Security (16.x) McAfee Total Protection (12.x,14.x,16.x) McAfee VirusScan Enterprise (8.x) Microsoft microsoft.com Microsoft Forefront Client Security (1.x) Microsoft Forefront Endpoint Protection (2010, 4.x) Microsoft Intune Endpoint Protection (4.x) Microsoft Security Essentials (1.x, 2.x, 4.x) Sophos cdw.com Sophos Cloud Endpoint (1.x, 2.x) Sophos Endpoint Security and Control (1.x, 10.x, 11.x, 9.x) Sophos Home (1.x, 2.x) Symantec Endpoint Protection (11.0.x, 12.1.x, 14.0.x,14.2.x) Symantec Endpoint Protection Cloud (22.1.x, 22.8.x, 22.9.x) Symantec Hosted Endpoint Protection (2.x, 3.x, 5.x) Norton norton.com Norton 360 (20.x, 21.x, 22.x, 6.x) Norton AntiVirus (19.x, 20.x, 21.x, 22.x) Norton Internet Security (12.x) Norton Internet Security (6.x, 7.x, 8.x, 19.x, 20.x, 21.x, 22.x) Norton Security (22.x) Norton Security Scan (4.x)
Norton Security Suite (22.x) Norton Security with Backup (22.x) Trend Micro trendmicro.com Trend Micro Apex One Security Agent (13.x) Trend Micro Deep Security Agent (8.x, 9.x) Trend Micro OfficeScan Client (10.5.x, 10.6.x, 11.0.x, 12.0.x, 13.9.x) Trend Micro Safe Lock (1.x) Trend Micro Titanium (3.x, 4.x, 5.x, 6.x, 7.x 8.x) Trend Micro Titanium Antivirus+ (10.x, 11.x, 12.x, 15.x, 6.x, 7.x) Trend Micro Titanium Internet Security (10.x, 11.x, 12.x, 15.x, 6.x, 7.x, 8.x) Trend Micro Titanium Maximum Security (10.x,11.x, 12.x, 15.x, 6.x,7.x, 8.x, 9.x) Trend Micro VirusBuster (12.x) Trend Micro Worry-Free Business Security Agent (18.x, 19.x, 20.x, 5.x, 6.x)
APPLE ANTI-VIRUS District Government supports the following anti-virus software for Apple devices. To see if you have an antivirus software you will need to look in your Applications folder.
1. Click "Finder" and select "Applications" from the sidebar. 2. Review the list of installed applications for antivirus.
Make sure you have one of the following anti-virus softwares listed below. If you do not have anti-virus program on your device then you will not be able to access the Remote Work Portal. You are responsible for installing and maintaing an anti-virus on your personal device. Avast avast.com/en-us
Avast Business Antivirus (13.x) Avast Mac Security (7.x 10.x, 11.x, 12.x, 13.x) Avast Business Security (12.x) AVG avg.com AVG AntiVirus (1, 17.x, 18.x,2015.x) AVIRA antivirus.avira.com Avira Mac Security (0.x, 1.x, 2.x, 3.x)
BitDefender bitdefender.com Bitdefender Antivirus for Mac (4.x, 5.x, 6.x, 7.x) Bitdefender Endpoint Security for Mac (4.x) Bitdefender Virus Scanner (3.x) Bitdefender Virus Scanner Plus (3.x) Cisco cisco.com Cisco Advanced Malware Protection for Endpoints (1.x) Malwarebytes malwarebytes.com Malwarebytes (3.x) Malwarebytes Anti-Malware (1.0.x, 1.2.x, 3.0.x) Malwarebytes Endpoint Agent (1.x) McAfee mcafee.com McAfee All Access - Internet Security (3.x, 4.x) McAfee AntiVirus Plus (4.x) McAfee Endpoint Protection for Mac (2.x) McAfee Endpoint Security for Mac (10.x) McAfee Internet Security (1.x, 4.x) McAfee LiveSafe™ (4.x) McAfee Security (1.x) McAfee Total Protection (4.x) Mcafee Multi Access - Internet Security (4.x)
Panda panadasecurity.com Panda Antivirus (1.x) Sophos cdw.com Sophos Anti-Virus (8.x, 9.x) Sophos Home (1.x, 2.x) Symantec Symantec AntiVirus (10.x) Symantec Endpoint Protection (1.0.x, 12.1.x, 14.0.x, 14.2.x, 6.2.x) Symantec Endpoint Protection Cloud (8.0.x) Norton norton.com Norton AntiVirus (12.x) Norton Internet Security (5.x, 7.x) Norton Security (7.x, 8.x) Trend Micro trendmicro.com Trend Micro Internet Security (5.x, 6.x, 7.x, 8.x, 9.x) Trend Micro Security (2.x, 3.x) Trend Micro VirusBuster (8.x)
MICROSOFT TEAMS ADDITIONAL RESOURCES
For additional information regarding Microsoft Teams, please review the links below:
Microsoft Teams Audio Conferencing Common Questionsdocs.microsoft.com/en-us/microsoftteams/audio-conferencing-common-questions
Teams Plan for Microsoft 365 Government - GCC deployments – Please review for most current available feature set for Teamsdocs.microsoft.com/en-us/microsoftteams/plan-for-government-gcc
• PSTN services are not included under E1/E3 licensing terms• Guest Access is disabled for DC.GOV
End user Training for Microsoft Teamsdocs.microsoft.com/en-us/microsoftteams/enduser-training
Microsoft Teams Blogtechcommunity.microsoft.com/t5/Microsoft-Teams-Blog/bg-p/MicrosoftTeamsBlog
Overview of Teams and Channels in Microsoft Teamsdocs.microsoft.com/en-us/microsoftteams/teams-channels-overview
Best Practices for Organizing Teams in Microsoft Teamsdocs.microsoft.com/en-us/microsoftteams/best-practices-organizing
Meetings:
Record and Transcribe Meetings.https://support.microsoft.com/en-us/office/edit-the-transcript-of-a-meeting-recording-in-teams-2f461386-e39a-4444-b9e2-5787da1da11b?ui=en-us&rs=en-us&ad=us
Schedule a Teams meeting from Outlookhttps://support.office.com/en-us/article/schedule-a-teams-meeting-from-outlook-883cc15c-580f-441a-92ea-0992c00a9b0f
Quick Start GuideDo more wherever you are with secure access, sharing, and file storage. Sign-in to your Office 365 subscription and select OneDrive from the app launcher.
This guide covers OneDrive for business or school, but most of the functionality is the same for home subscribers.
Open
Open and edit a file online or
in a desktop app.
Share
Share files directly from
OneDrive. Files are private
until shared.
Copy link
Get a link to the selected
file to insert in an IM,
email, or site.
Shared
View and sort files with date
shared, activity, or who they
are shared with.
Sharing status
See which files are being
shared and who they’re
shared with.
Download
Download a copy of a file
to work offline on a device.
Manage access
See who can access a file,
and manage what people
can do with it.
*Powered by Microsoft Graph Discover View does not change any permissions. Your private documents
are not visible to others and you can view only those documents that you have been given access to.
Shared libraries
Navigate to shared libraries
on Microsoft Teams,
SharePoint sites, or Office
365 Groups.
Move to/Copy to
Move or copy to another
destination in your OneDrive
or any SharePoint site.
Flow
Create and manage
automated workflows.
Activity
See the sharing, viewing,
and editing activity for a
file.
Information Pane
See file information, recent
activity, and manage access
permissions to the file.
OneDrive
Search
Find your content throughout
OneDrive, SharePoint sites,
and Microsoft Teams.
Recycle bin
Recover files you’ve
accidentally deleted up to
93 days.
Discover*
View trending content in your
organization and content
relevant to your work.
OneDrive MobileThe OneDrive app supports both OneDrive personal and organization accounts across iOS, Android, and Windows and can be downloaded from the app stores.
The above screens represent OneDrive for business accounts in iOS. Android users will have similar experience except the file activity functionality.
*Files and folders need to be taken from offline to online before they are synced to the cloud.
See files shared with
you and discover
content trending
around you.
Send a copy of the
file instead of
sharing.
See details such as
who the file is
shared with.
Make files and
folders available
offline. *
Recover deleted
files.
Access your files
and folders on
OneDrive.
Access your
SharePoint sites.
See all the files you
have taken offline.
OneDrive
See your most
recent active files.
Edit a file on the
web or in client
view.
See and manage
multiple accounts.
See trend views and an
activity chart.
See and manage all
your accounts.
Capture whiteboards &
scan or single or multiple
page documents.
Search all of
OneDrive for files,
folders, shared
content.
Copy the sharing link,
email it in Outlook, or
choose an app to send
it with.
Share a file
internally or externally
with access controls.
Create or upload files and folders
You can create New files and folders and upload existing files and folders
from your device. In OneDrive, select Upload > Files. Or select location in OneDrive and drag and drop files or folders from your device.
Copy Link
You can also share a file by copying the link and pasting it in email, IM, a webpage,
or a OneNote page. In OneDrive, select a file and then select Copy link. Copy the link and then paste it in the destination.
Save and Open files in Office apps (Requires Office 365, 2019, or 2016)
You can save or open Office documents in OneDrive from the Office apps.
In any Office document, select File > Save As, choose your OneDrive, and
then pick the folder where you want to save the file. To open a file stored on
OneDrive, select File > Open, choose your OneDrive, and then select the file.
Share files
The files and folders you store in OneDrive are private until you decide to share
them. You can stop sharing at any time. You can grant Edit or View permissions
for recipients and set time limitations on a file to specify when it will no longer be accessible. In OneDrive, select a file and then select Share.
Based on admin settings, sharing levels are:
Anyone – people inside and outside your
org can access. Links can be forwarded.
People <organization> – everyone in
your org can access.
People with existing access – create a link
to be used by people who already have
access.
Specific people – specify email addresses
of the people you want to give access to.
OneDrive
OneDrive
OneDrive Files On-DemandWith OneDrive Files On-Demand, you can set files and folders always to be
available locally on your device or save space by making files online only.
In the taskbar, select OneDrive icon, and select More > Settings. Then, on the
Settings tab, select Save space and download files as you use them.
Next steps with OneDriveFind help
Explore the help and training for OneDrive and other Office apps.
Visit https://go.microsoft.com/fwlink/?linkid=871124 for more information.
Learn about OneDrive Files On-Demand
Access all your files in the cloud without having to download them.
Visit https://go.microsoft.com/fwlink/?linkid=871126.
Get free Office training, tutorials, and videos
Ready to dig in the capabilities that OneDrive has to offer?
Visit https://go.microsoft.com/fwlink/?linkid=871128 to explore free training.
View sync activityYou can view sync activity from the OneDrive activity center. Click the OneDrive
icon in the Windows taskbar. If you click the folder icon, you can go directly to the OneDrive web view. Users on Mac have a similar experience.
Sync files and foldersSync your files and folders in OneDrive to your computer, so you can access them even
when you’re offline. When you are back online, changes you or anyone else make will
sync automatically. In Windows 10, select Start, type OneDrive, and sign-in to OneDrive
on your PC. In other versions of Windows or Mac, get the OneDrive sync app from onedrive.com/download.
Files you open are
downloaded to your
device and available
offline.
Online only
files/folders do not use
space on your device.
Mark files/folders to be
always available, even
offline.
Change file/folders to
be online only.
Manage accounts,
synced folders and
network limitation
settings.
Check the status of
the synced files in File
Explorer
SharePoint Online
Quick Start GuideDo more wherever you are with secure access, sharing, and file storage. Sign in to your Office 365 subscription and select SharePoint from the App launcher.
Check out featured content
• News from sites highlights updates
from sites you follow or visit often.
• Frequent sites shows sites you like
to go to and recent activity in them.
• Suggested sites* (not shown)
appear based on searches you've
done and recommendations from
Microsoft Graph.
• Microsoft Graph must be enabled by
your admin to see Featured links
and Suggested sites on your
SharePoint homepage.
Find your sites
• Following displays sites you follow,
like your team's site or a site from
another group you work with.
• Recent shows any site you've gone
to recently.
• Featured links* displays sites your
company wants to showcase.
Search
Find Sites, People, or Files.Create a site or news post
SharePoint Online
Work with filesSelect a site from the SharePoint homepage or enter its URL into your browser. Then select Documents in the left navigation pane.
Open
Open and edit a file online
or in a desktop app.
Sharing status
See which files are being
shared and who they’re
shared with.
Version history
View a file’s version history
and restore a file to a
previous version.
Share
Share files directly from
SharePoint. Files are private
until shared.
Copy link
Get a link to the selected file
to insert in an IM, email, or
site.
Move to/Copy to
Move or copy to another
destination in your OneDrive
or any SharePoint site.
.
Details Pane
See file information, a
thumbnail, recent activity,
manage access permissions,
and edit file properties.
Document
View and work with the files
stored on a SharePoint site.
Pin to top
Pin important folders or
documents to the top of the
list for easy viewing.
Flow
Automate common tasks
between SharePoint and
other Office 365 and third
party services.
Download
Download a copy of a file to
work offline that takes local
device space.
SharePoint Online
Create or upload files and foldersYou can create New files and folders and upload existing files and folders from your
device. In SharePoint, select Upload > Files. Or select a location in SharePoint and drag
and drop files or folders from your device.
Copy linkYou can also share a file by copying the link and pasting it in email, IM, a webpage, or a
OneNote page. In SharePoint, select a file and then select Copy link. Copy the link and then paste it in the destination.
Sync SharePoint files and folders with OneDriveSync your files and folders in SharePoint to your computer, so you can access them
even when you’re offline. From a document library on the SharePoint site that you
want to sync files from, select Sync, and sign in with your work or school account.
Share filesSelect a file and then select Share. You can grant Edit or View permissions for
recipients and set time limitations on a file to specify when it will no longer be
accessible.
Based on admin settings, the three levels of
sharing are:
Anyone – people inside and outside your org
can access. Receive links directly or forwarded.
People in your org – everyone in your org can
access.
Specific people – specify email addresses of
the people you want to give access to.
SharePoint Online
Create a siteSelect + Create site on the SharePoint homepage to create a new SharePoint site.
Select a Team or Communication site, and enter a title, description, owners, and
members. You can also select to make the group private and change the group email
name. (If you select a Team site, an Office 365 Group is also created.)
Add a pageSelect + New > Page in your new site, name your page, and then select Publish.
Add a document library or listSelect + New in your new website to add a library or list.
Add web partsIn your news post or page, select the plus sign . You can add text, images, files,
video, dynamic content and by using the corresponding web parts.
SharePoint Online
Mobile SharePoint access Mobile SharePoint a new way to reach intranet content on your phone or tablet and is available in the app store for iOS, Android, and Windows. You can get to sites, people, and files, search and browse SharePoint, stay up-to-date with news, and view your content. and more.
The above screens represent SharePoint accounts in iOS. Android users will have similar experience except the file activity functionality.
Use search to find and discover
important content.
Tap on a user to get to their
contact card and see who
they work with and what they
are working on.
Access your personalized view
of team sites, communication
sites, and news posts
Browse your sites, files,
people and more to get
back to what you were
working on.
View news posts on the go and
share your updates, reports, status,
and experiences with your team
SharePoint Online
Files On-DemandFiles On-Demand helps you access all your files in SharePoint through OneDrive without
having to download all of them and use storage space on your computer. In the taskbar,
select the OneDrive icon, select More > Settings. On the Settings tab, select the Save
space and download files as you use them box.
Next steps with SharePoint
Find help
Explore the help and training for SharePoint and other Office apps.
Visit https://go.microsoft.com/fwlink/?linkid=871131 for more information.
Get free Office training, tutorials, and videos
Ready to dig in the capabilities that SharePoint has to offer?
Visit https://go.microsoft.com/fwlink/?linkid=871134 to explore our free training.
Get the SharePoint mobile app
Get the mobile app to reach your intranet content on your phone or tablet.
Visit https://aka.ms/getspmobile
Select files and folders to syncYou can choose the folders and files to sync to your computer. In the taskbar, select the OneDrive icon, select More > Settings > Choose folders.
Online files/folders -
Take no space on
your computer.
When you double-
click the cloud icon,
files/folders can be
made available on
your computer.
Make files/folders
accessible without an
internet connection.
Return the files/folder
to online state.
Get other Quick Start GuidesTo download our free Quick Start Guides for your other favorite apps, go to
https://go.microsoft.com/fwlink/?linkid=2008317.
Quick Start GuideNew to Microsoft Teams? Use this guide to learn the basics.
Microsoft Teams
Manage your team
Add or remove members,
create a new channel, or
get a link to the team.Add files
Let people view a file or
work on it together.
Compose a message
Type and format it here. Add a
file, emoji, GIF, or sticker to
liven it up!
Reply
Your message is attached
to a specific conversation.
Manage profile settings
Change app settings,
change your pic, or
download the mobile app.
Use the command box
Search for specific items or
people, take quick actions,
and launch apps.
Start a new chat
Launch a one-on-one
or small group
conversation.
View and organize teams
Click to see your teams. In
the teams list, drag a team
name to reorder it.
Add tabs
Highlight apps, services,
and files at the top of a
channel.
Every team has channels
Click one to see the files and
conversations about that
topic, department, or project.
Move around Teams
Use these buttons to switch
between Activity Feed, Chat,
your Teams, Calendar & Files.
Join or create a team
Find the team you’re
looking for, join with a code,
or make one of your own.
Find personal apps
Click to find and manage
your personal apps.
Add apps
Launch Apps to browse or
search apps you can add to
Teams.
PowerPoint 2016
Sign inIn Windows, click Start > Microsoft Teams.
On Mac, go to the Applications folder and click Microsoft Teams.
On mobile, tap the Teams icon. Then sign in with your Office 365 username and
password. (If you’re using Teams free, sign in with that username and password.)
Pick a team and channelA team is a collection of people, conversations, files, and tools—all in one place.
A channel is a discussion in a team, dedicated to a department, project, or topic.
Click Teams and select a team. Pick a channel to explore the Conversations,
Files, and other tabs.
Start a conversationWith the whole team... Click Teams , pick a team and channel, write your
message, and click Send .
With a person or group... Click New chat , type the name of the person or group
in the To field, write your message, and click Send .
Microsoft Teams
Start a meetingClick Meet now under the area where you type a message to start a meeting
in a channel. (If you click Reply, then Meet now , the meeting is based on that
conversation.) Enter a name for the meeting, then start inviting people.
Add an emoji, meme, or GIFClick Sticker under the box where you type your message, then pick a meme
or sticker from one of the categories. There are also buttons for adding an emoji
or GIF.
@mention someoneTo get someone’s attention, type @, then their name (or pick them from the list
that appears). Type @team to message everyone in a team or @channel to
notify everyone who favorited that channel.
PowerPoint 2016Microsoft Teams
Make video and audio callsClick Video call or Audio call to call someone from a chat. To dial a
number, click Calls on the left and enter a phone number. View your call
history and voicemail in the same area.
Reply to a conversationChannel conversations are organized by date and then threaded. Find the
thread you want to reply to, then click Reply. Add your thoughts and click
Send .
Work with filesClick Files on the left to see all files shared across all of your teams.
Click Files at the top of a channel to see all files shared in that channel.
Click More options ... next to a file to see what you can do with it.
In a channel, you can instantly turn a file into a tab at the top!
Add a tab in a channelClick by the tabs at the top of the channel, click the app you want, and then
follow the prompts. Use Search if you don’t see the app you want.
PowerPoint 2016Microsoft Teams
Stay on top of thingsClick Activity on the left. The Feed shows you all your notifications and
everything that's happened lately in the channels you follow.
Share a fileClick Attach under the box where you type messages, select the file location
and then the file you want. Depending on the location of the file, you’ll get
options for uploading a copy, sharing a link, or other ways to share.
Search for stuffType a phrase in the command box at the top of the app and press Enter. Then
select the Messages, People, or Files tab. Select an item or click Filter to
refine your search results.
Get other Quick Start GuidesTo download our free Quick Start Guides for your other favorite apps, go to
https://go.microsoft.com/fwlink/?linkid=2008317.
Next steps with Microsoft TeamsSee what’s new in Office
Explore the new and improved features in Microsoft Teams and the other Office
apps. Visit https://go.microsoft.com/fwlink/?linkid=871117 for more
information.
Get free training, tutorials, and videos for Microsoft Teams
Ready to dig deeper into the capabilities that Microsoft Teams has to offer?
Visit https://go.microsoft.com/fwlink/?linkid=2008318 to explore our free
training options.
Send us your feedback
Love Microsoft Teams? Got an idea for improvement to share with us? On the
left side of the app, click Help > Give feedback. Thank you!
Microsoft Teams
Find your personal appsClick More added apps to see your personal apps. You can open or uninstall
them here. Add more apps under Apps .
Add appsClick Apps on the left. Here, you can select apps you want to use in Teams,
choose the appropriate settings, and Add.
1
Updated 5/30/19
Agency Name ATC Telephone # Email Address Sirah Turner 202-478-9252 [email protected] Colbert 202-671-4470 [email protected]
Advisory Neighborhood Commission, Office of Gottlieb Simon 202-727-9945 [email protected] Lyles 202-727-0354 [email protected] Wudineh 202-727-3684 [email protected] Robinson 202-442-4356 [email protected] Richardson 202-442-4446 [email protected]
Arts & Humanities, Commission on Carolyn Parker 202-724-2135 [email protected] & Pacific Islander Affairs Quoquina Hall 202-741-8549 [email protected]
Tracy Smothers (Child Enforcement) 202-724-2124 [email protected] Lovett 202-741-7654 [email protected]
Auditor, DC Waddah Kittab 202-724-0312 [email protected] Robinson 202-671-0386 [email protected] Boateng 202-673-7514 [email protected]
Board of Elections Arlin Budoo 202-727-5704 [email protected] Peterson 202-481-3409 [email protected] Dow 202-481-3411 [email protected] Williams 202-671-0541 [email protected] Journiette 202-671-0543 [email protected] Scanlon 202-442-6493 [email protected] Austin 202-442-7022 [email protected] Bekele 202-478-9242 [email protected] Coleman 202-698-9060 [email protected] Contee 202-698-9072 [email protected]
Behavioral Health, Department of
Board of Ethics and Government Accountability (BEGA)
Campaign Finance, Office of
Chief Financial Officer, Ofc of the
Chief Medical Examiner
Administrative Hearings, Office of
Aging and Community Living, Department of
Agency Telecom Coordinators
Alcohol Beverage Regulation Administration
Attorney General, Ofc of the
2
Agency Name ATC Telephone # Email Address Maria Leon-Hill (Landline) 202-727-2298 [email protected] Tarrance (Cellular) 202-727-2927 [email protected] Richards 202-727-2666 [email protected] Dixon 202-727-7493 [email protected]
City Administrator, Ofc of the Tia Williams 202-741-8549 [email protected] West 202-724-1300 [email protected] Cooper 202-724-7889 [email protected] Ronald Smith 202-442-8343 [email protected] Strohman 202-442-8352 [email protected]
Contract Appeals Board Mia House-Thomas 202-727-6597 [email protected] & Procurement, Office of Shari Watson 202-724-3968 [email protected]
Larry Ware 202-523-7100 [email protected] St. Andrews 202-523-7100 [email protected] Hsu 202-523-7108 [email protected]
Credit Union Carletta Decker 202-671-1728 [email protected] Code Reform Commission Quoquina Hall 202-741-8549 [email protected] Justice Coordinating Council Tia Williams 202-741-8549 [email protected] Corrections Information Council Quoquina Hall 202-741-8549 [email protected] Court of Appeals Reginald Turner 202-879-2755 [email protected]
Monica Octave 202-442-5969 [email protected] Coleman 202-442-9022 [email protected] Thomas 202-671-4222 [email protected] Buadu 202-442-9348 [email protected]
DC Sentencing and Criminal Code Revision Commission Mia Hebb - ATC 202-727-8822 [email protected] State Athletics Association (DCSAA) Clark Ray 202-654-6115 [email protected]
Rhoma Battle 202-741-0888 [email protected] Logan 202-741-0891 [email protected]
DC Water Joseph (Joe) Taylor 202-787-2015 [email protected] Smallwood 202-535-1979 [email protected]
DC Health
DC State Board of Education
Department of Energy and Environment
Chief Technology Officer, Office of the (OCTO )
Child and Family Services Agency
City Council
Consumer & Regulatory Affairs, Dept of
Corrections, Department of
3
Agency Name ATC Telephone # Email Address Brian Robinson 202-535-1993 [email protected] Carter 202-741-0844 [email protected] Fu 202-645-9890 [email protected] Patricio 202-645-4051 [email protected]
Deputy Mayor for Health and Human Services Quoquina Hall 202-741-8549 [email protected]
Deputy Mayor for Planning & Economic Development, Ofc of the Tia Williams 202-741-8549 [email protected] Mayor for Public Safety and Justice - see Office Victim Services & Justice Grants Quoquina Hall 202-741-8549 [email protected] Mayor of Education Tia Williams 202-741-8549 [email protected] Rights Tia Williams 202-741-8549 [email protected]
Theresa Shelton 202-442-8425 [email protected] Bheem 202-730-1560 [email protected] Beidleman 202-730-1700 [email protected] Walls 202-730-1642 [email protected] Sparks 202-741-8911 [email protected]
Employee Appeals, Office of Gabrielle Smith-Barrow 202-727-0009 [email protected] Taylor 202-698-6238 [email protected] Whaley 202-698-8197 [email protected]
Events DC Lynn Alexander Anthony 202-249-3280 [email protected] Harrison 202-727-0730 [email protected] Rice 202-741-8815 [email protected]
Fire & Emergency Medical Services (FEMS) Jesse Wimbish 202-715-7782 [email protected] Science, Department of (DFS) Stephon Woodland 202-868-6558 [email protected] Services, Department of Wanda Vinson 202-727-7260 [email protected] Care Finance, Department of Crystal Adams 202-442-5966 [email protected]
Homeland Security & Emergency Management Agency (HSEMA) Nicolette Bazel 202-481-3030 [email protected] & Community Development LaVerne Law 202-442-7200 [email protected]
District of Columbia Health Benefit Exchange Authority (DCHBX)
Employment Services, Dept of
Finance & Resource Mgmt, Office of (OFRM)
Department of Energy and Environment
Department of For-Hire Vehicles
Disability Services, Dept of
4
Agency Name ATC Telephone # Email Address Housing Authority, DC Kevin Holmes 202-535-1000 [email protected]
Henry Cleveland 202-442-9679 [email protected] Williams 202-442-9698 [email protected]
Human Rights, Office of Josephine Ansah-Brew 202-727-3241 [email protected] Roberts 202-442-3218 [email protected] Anderson 202-442-3248 [email protected]
Inspector General, Office of Towanda Mitchell 202-727-8325 [email protected] Guishard 202-442-7756 [email protected] Vaidyanathan 202-442-8154 [email protected]
Judicial Disabilities & Tenure, Commission on April Jenkins 202-727-1363 [email protected] Nomination Commission Cecelia Harper 202-879-0477 [email protected] Affairs Quoquina Hall 202-741-8549 [email protected]
John Ogungbemi 202-645-8061 [email protected] Fair 202-645-9248 [email protected]
Mayor's Office Quoquina Hall 202-741-8549 [email protected]'s Office of Legal Counsel Quoquina Hall 202-741-8549 [email protected]
Amit Vora 202-729-7110 [email protected] Golden 202-729-7111 [email protected] Day 202-685-8761 [email protected] Ausbon 202-685-9680 [email protected] Hicks 202-671-0066 [email protected] Dickens 202-724-9010 [email protected]
Office of Neighborhood Safety & Engagement Quoquina Hall 202-741-8549 [email protected] of the East of The River Services Quoquina Hall 202-741-8549 [email protected] Victim Services & Justice Grants Tia Williams 202-741-8549 [email protected] & Recreation, Dept of (DPR) Quanique Manning 202-671-1805 [email protected]
Anthony Lee 202-727-3071 [email protected] Belle 202-727-3071 [email protected]
Planning, Office of Rita Poindexter 202-442-7600 [email protected]
People's Counsel, Office of the
Insurance, Securities & Banking, Dept of
Lottery & Charitable Games Control Board, DC
Motor Vehicles, Department of (DMV)
National Guard, DC
Office of Cable Television, Film, Music, and Entertainment
Human Resources, Department of
Human Services, Dept of
5
Agency Name ATC Telephone # Email Address Kimberly Ryan 202-727-7098 [email protected] Banks 202-727-7161 [email protected];Publiana Pereira 202-671-1513 [email protected] Chantel Summers 202-727-1522 [email protected] Meleatha Calhoun (BWC) 202-727-3339 [email protected] Laurent 202-727-3411 [email protected] J. Johnson 202-727-3630 [email protected]
Public Defender Service Michael Milner 202-824-2432 [email protected] Lozada 202-727-1822 [email protected] Corey White 202-727-1822 [email protected]
Public Library, DC (DCPL) Elizabeth Jackson 202-727-1163 [email protected] Ali (Cellular) 202-478-2452 [email protected] Leon-Hill 202-727-2298 [email protected]
Public Service Commission Jesse Clay 202-626-5145 [email protected] Malloy 202-671-2222 [email protected] Ndau 202-673-6892 [email protected] Freeman 202-727-2856 [email protected] Spencer 202-727-6861 [email protected] Reaves 202-343-3200 [email protected] Poku 202-343-3202 [email protected]
Risk Management, Office of Quoquina Hall 202-741-8549 [email protected] DC, Office of the Tia Williams 202-741-8549 [email protected] Advisor, Office of Tia Williams 202-741-8549 [email protected]
Anthony Lemon 202-510-7097 [email protected] Harris 202-727-3900 [email protected] Johnson 202-478-9217 [email protected] Harrell 202-724-8178 [email protected] Dingle 202-481-3484 [email protected] Sabatelli 202-719-6502 [email protected] Superintendent of Education Office of (OSSE)
Public Works, Dept of
Real Property Tax Appeal Commission
Retirement Board, DC
Small and Local Business Development, The Department of
Special Education Transportation DCPS
Police Complaints, Office of
Police Dept, Metropolitan (MPD)
Public Employee Relations Board
Public Schools, DC (DCPS)
6
Agency Name ATC Telephone # Email Address Terrell Jones 202-727-6436 [email protected]
Superior Court, DC Sherman Bunch 202-879-4753 [email protected] Advocate, Office of the Tamela Tolton 202-719-6562 [email protected]
Joel Price II 202-478-5713 [email protected] Lamont 202-741-5395 [email protected] Bharani 202-741-8525 [email protected] Dolberry 202-741-8534 [email protected]
Unified Communications, Office of (OUC) Selena MacArthur 202-373-3769 [email protected] Legal Services Sean Wallace 202-889-2196 [email protected] of the District of Columbia (UDC) Aloysius Regis 202-274-5606 [email protected] Affairs, Office of Quoquina Hall 202-741-8549 [email protected] Center For Aging Services Marie Grimes 703-940-5574 [email protected]’s Comp Quoquina Hall 202-741-8549 [email protected]
Aki Damme 202-299-3657 [email protected] Mulugeta 202-299-5017 [email protected] Quamina 202-299-3187 [email protected] Del Valle 202-576-8425 [email protected]
Zoning, Office of Ndifon Abung 202-727-5373 [email protected]
State Superintendent of Education Office of (OSSE)
Transportation, District Department of (DDOT)
Youth Rehabilitation Services