Remote Desktop Services Guide - Europa · Remote Desktop Services Guide 1.5 12 June 2017 Page 17/18 Remote Desktop Services - Mac OS X 14 After configuration is complete a new Desktop

DG ITEC ESIO - STANDARDS

Remote Desktop Services Guide

Mac OS X

Remote Desktop Services Guide 1.5 12 June 2017

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Table of Contents

Table of Contents ................................................................................................ 2

Introduction ........................................................................................................ 3

1 Download and Install Citrix Receiver .......................................................... 3

2 Installing Citrix Receiver ............................................................................. 8

3 Security Authentication .............................................................................. 12

4 Access and use the Remote Desktop .......................................................... 15

5 Quitting and logging off .............................................................................. 17


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Introduction

This document explains how to install Citrix receiver and how to use it to remotely connect

to your European Parliament standard configuration desktop environment. This will allow

you to work is the same environment as in the office from any device anywhere in world

with an internet connection. Giving you access to all the files and software that you can

normally use only in the office.

In this guide you will learn how to install Citrix Receiver and how to use it to remotely

access your work desktop on an Apple Mac (OS X).

Please note

You must only perform steps 1 and 2 the first time you use Remote Desktop Services. The

next time you must repeat only steps 3 to 5.

Install and connect with Android

To be able to use Citrix Receiver to remotely connect to your work desktop you need:

- An Internet connection

- An RSA key

- You must be a member of the Remote Desktop Services group

1 Download and Install Citrix Receiver Open your browser and go to :

http://www.europarl.europa.eu/portalep/Main.html

Click on the Location closer to where you work. If you are somewhere else either location will do.




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Click on the Download Link on the menu


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Click on the Download Link

on the menu and then click

on "Go to Citrix Website".

This will take you here.

Click on "Download

Receiver for Mac".


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Follow instructions on

website or from browser to

download Citrix Receiver.

Note that the process may

vary depending on the

Internet Browser used.


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You should now have Citrix

Receiver. If prompted to

"run" by the browser do it.

Otherwise locate it on the

Hard drive and double click

to start the installation

process.


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2 Installing Citrix Receiver

Browse your hard drive to

find the downloaded file

named

CitrixReceiverWeb.dmg

(or CitrixReceiver.dmg) and

run it.

Click on "Install Citrix

Receiver".

Click on "Continue".


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Click on "Install".

If asked, enter your

password to authorize the

installation.

Then click on "Install

Software".


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Wait for Citrix Receiver to

install.

Click Continue


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At the end of the

installation process, click on

"Close".

IMPORTANT NOTE

Note that you will not have to run Citrix Receiver yourself. The program needs to be

installed to be accessed by online applications. To connect to your work desktop remotely

follow to steps 3, 4 and 5.

3 Security Authentication

If you are connected to an internet network within a European Parliament

building go straight to step 4. If you are connected to the internet from anywhere else

you must be allowed through the European Parliament firewall.

IMPORTANT NOTE

Once this process is done, you will have 6 minutes to complete step 4.


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Go to the RDS Portal Website:

http://www.europarl.europa.eu

/portalep/Main.html

Select the Location of the Server

you wish to connect to.

For better performance choose

the server closest to your

location. (e.g. if at home in

Brussels select the Brussels

server).

If one of the servers is down you

can always connect with the

other one regardless of your

location.

If neither in Luxembourg or

Brussels select any of the two.

You are now in the portal for

Remote Desktop Services.

You must complete a two-step

login process.

Click on "1. Security Access".




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A new window will appear.

Input your EP user name and

click on "Submit"

Input your password.

Click on "submit".

These should have been given to

you by your Local System

Administrator (LSA)

If you do not have a personal

pin-code or an RSA key you may

not have access to the remote

desktop service. Ask your LSA

for more information.


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4 Access and use the Remote Desktop Return to the RDS portal website.

Click on "2. Remote Desktop Login".

A new window will appear.

Enter you European

Parliament username and

password. These are the

same you use at every day

at the office. Then click on

"Log on".


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Click on EP 7 Desktop.

Citrix Receiver is starting

the application.

A new window will open

on your desktop. You will

have to wait while CITRIX

configures your remote

desktop.


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Remote Desktop Services -

Mac OS X

14

After configuration is

complete a new Desktop

with the same

configuration, files,

programs and access

rights as your office PC

desktop will appear.

Note that the remote

desktop is embedded

within your actual

desktop. You can easily

switch back and forth if

you need to work on both

simultaneously.

You can maximise the size

of the Remote desktop by

clicking on the maximise

button (the green button

on top left corner).

5 Quitting and logging off

IMPORTANT NOTE

After using Remote Desktop Services it is important that you quit and log off. Failure to do

this is a security risk. This is particularly important if you are using RDS somewhere

outside the EP.

Note that if the RDS session is left inactive for more than one hour it will

automatically log off and you will lose any unsaved work.


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To properly exit an RDS

session you must (1)

open the Start menu and

then (2) click on "log off".

Then you must go to the

web portal where you

started the RDS session

and click on "Log Off" on

the top right corner.

Logging off will take you

to this website. It will ask

you to exit the browser

tab for security reasons.

Do it.

You have now fully quit

and logged off your RDS

session.

Documents

Remote Desktop Services Guide - Europa · Remote Desktop Services Guide 1.5 12 June 2017 Page 17/18 Remote Desktop Services - Mac OS X 14 After configuration is complete a new Desktop