Remote AccessProviding Services with Fewer Resources

Northwest Michigan Works!Janie McNabb, Chief Operating Officer

Kathy Taylor, Operations Manager

Talent Development SystemIn transitionTen key elements requested by Governor

SnyderIncrease access points for hard to serve

customers

NorthwestLarge region – 10 counties – geography is the

same size as the state of ConnecticutFour primary population centers, lots of small

communities throughoutTransportation is inefficient due to bodies of

waterJuly 1, 2013 – down to two full-time and two

satellite service centers

Strategies for Increasing AccessKiosksCareer ConnectionsCareer Café WebsiteCareer Counseling by EmailSkype

KiosksSelf-ServeTouch-screenSigns, materials

CareerCafe.orgAll resources available onlineCategorized as a “menu” of servicesAccessible anywhere, also used in Resource

Rooms and on kiosks

Career ConnectionsLibraries, Chambers, SchoolsTwo-hour workshopContent:

Learn – attendees learn about a specific topic i.e. resumes, interviewing, networking

Connect – attendees connect with staff and other job seekers

Career ConnectionsMarketing

Consistent Brand, titlePersonal – get to know the staffSuper-Localized – work with local media such

as weekly papers to market locally, emphasize services in their community

Web site: www.nwm.org/careerconnection Repetition

Email Career CounselingSingle email for all Career FacilitatorsWork with client over emailMeet in person only when necessary

SkypeSkype in Job Search

Career ConnectionsWeb Cam on computers

Skype Career Counseling

What is Your Region Doing?