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REMINDER

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How to Fix a Broken Process

Prepared by:Ed McDonoughDirector, Solution DeliveryAvout

Session ID#: 10365

#Avoutcorp

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Presenter BackgroundEd McDonoughDirector, Solution Delivery Avout Corporation

20+ Years Implementing Oracle Solutions 15 Years’ Experience in Distribution & Manufacturing Project Methodology and Re-Engineering Designer Oracle Community Education & Development

Contributor Oracle Accelerator

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Agenda

The Nature of Process Change Process Methodology Review Assemble Cross Functional Team Diagram Steps Eliminate “Non-Value-Added” Steps Assess Change Management Components Enable Process Change Implement Process Change Summary Questions

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The Nature of Process Change

Change is Difficult Fixing something requires change People are naturally resistant to change Why should I change? Change is undesirable Especially at workplace Is this necessary for my job?Change makes people uncomfortable Sometimes can be emotional Increases stress levels Some jobs require consistency and change is

counterintuitive

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Process Methodology Review

Different tools may result in process changes Lean Manufacturing – Elimination of waste “Muda” TQM - Total Quality Management Kaizan – Continual process improvement 5 S – Work space efficiency – Sort, straighten, shine,

standardize and sustain Six Sigma – Quality measurements QOS – Quality of Service Theory of Constraints Best Practices

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Assemble Cross Functional Team

Assembling the team is key! Accounting Operations Maintenance Executive All departments that have a stake or part of the processThe great melting pot Different disciplines have different ways of looking at

things Hidden agendas may come to light Interpretations of existing process may vary “We do it that way?”

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Diagram Steps

Get a white board and draw boxes Connect the boxes Agreement on what is actually happening Engage the teamDocument WHAT is actually done There may be disagreement on how process is done Make sure every team member agrees Challenge the teamConducting the session can be an art Qualify the person running the session Fine balance between challenging and producing

unnecessary stress Take lots of breaks

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Eliminate “Non-Value-Added” Steps

Review the overall process flows “non-value” is another word for waste, redundancy Can a step be automated? Is a step necessary? Keep asking WHY!Examples of “non-value” types Notifications to nowhere Redundant steps Combinable steps No business value

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Assess Change Management

Ramifications of Process Change Some changes are “no brainers” Other changes are major impact to people Changes can affect organization policies Internal vs External, Intra vs InterStrategizing for Success Need to view things from a high level Do all changes need to implemented right away? Identify the key players that may need to make

decisions Identify who is NOT on board with changes

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Enable Process Change

Management sponsorship Engage the management team Champions vs Detractors Strategize on how to approachThis may be the BIGGEST challenge of process change You will need help Consultants may be needed – External opinion Change management team Human resources Marketing campaign

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Implement Process Change

Timing of the change Small changes may be able to happen immediately Bigger changes may take months or yearsConsiderations for implementing Change management team Education and training Culture shock and resistance Incentives to change

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Summary

Fixing processes involves CHANGE Engage the change agents early on Consider getting outside help Assemble the right peopleMapping Processes Map the “As Is” Eliminate “no-value added” stepsEnable Change Find out who can help you Understand the ramifications of change Identify timeline based on need

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About Avout

Avout is structured to quickly source exactly what an organization needs—no more, no less—via its vast network built over 25 years in the technology space. Avout’s principals and recruiters have run Oracle business units for companies like Oracle, Accenture, and Capgemini, and have sold and delivered hundreds of millions of dollars of Oracle services.

Recently, we joined forces with Pacific Crest Technology® to meet the broader needs of our clients. Our Oracle expertise is now supplemented with a global project management office skilled in solution delivery, and CIO-level strategic advisement in high-growth industry verticals.

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