Reliance’s perspectives on Responsible Financing – What

incentives are needed?

Presentation by Baboucarr Khan

Agenda

Value proposition for the microfinance clients

Current & Recommended Microfinance practices – two schools of thought

Responsible Microfinance practices Lessons learnt Reflection

Value Proposition

Working capital loans Consumer credit Savings Retail foreign exchange Money transfer services

Current practices

Recommended approach

Responsible MicrofinancePractices – The Reliance Way Start relationship with Savings not Loans Establish a pattern of banking history to determine cash

flow generation capacity Conduct the personal character check and business

reference with key contacts and business partners Visit business to verify loan purpose, prepare proxy

financials as well as family to establish size and circumstances

Limit loan amounts to 50% of net worth of business venture

Gauge loan repayment between the range of 60% and 70% of net income after family expenses

Be transparent with loan covenants and terms Conduct site visits to ensure amount disbursed was used

in line with loan purpose Continuous monitoring is key to ensuring business

continuity or provide early warnings of any potential issues

Lessons Learnt – Reliance experience Low level of literacy on part of clients Information asymmetry Lack of trust of MFIs and Tax man Methodology suited for trading enterprises Monitoring and reminders are critical Diversion of funds is always a risk Absence of permanent addresses –

business & residential Risk of collusion between loan officers and

clients to access larger loan amounts

Lessons Learnt – Reliance experience Women higher risk of loan proceeds being

transferred to husband Majority of micro-entrepreneurs are

migrants with limited assets & proof on ownership

Burden of caring for an ill member of the family, ceremonies & burials

Planning for the education of children Islamic vs conventional banking – interest Need to maintain a diversified portfolio

Lesson learnt -Diversified Portfolio

Lesson learnt - Transparency & Reporting to stakeholders Set Social Performance Indicators and

measure and report accordingly i.e. GRI; CGAP standards

Establish clearly the vision and mission of company

Instil the mindset of responsible financing amongst employees, managers & directors

Product portfolio and service offerings to take into account interest of clients

Influence government and regulators to promulgate legislation that seeks to address unfair practices.

Reflection

"If we stop thinking of the poor as victims or as a burden and start recognizing them as resilient and creative entrepreneurs and value-conscious consumers, a whole new world of opportunity will open up."

Mr. C.J. Prahalad – Fortune at the bottom of the economic pyramid