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Reliance Toll Free Service – Self Care Portal
User Guide
Confidential Slide 2
SECTION SLIDE NUMBERPROFILE MANAGEMENT 5
TERMINATING NUMBER DIRECTORY 17
FEATURE ACTIVATION 25
DEFAULT NUMBER CHANGE 31
REROUTE FEATURE 35
CALL DISTRIBUTION HUNTING 48
CALL DISTRIBUTION CRITERIA 59
TIME DEPENDENT ROUTING 66
ORIGIN DEPENDENT ROUTING 91
PIN MANAGEMENT 103
EXCEPTION LIST 112
CALL RECORDS 137
LOGS 145
Self Care Portal - CNM
INDEX
Confidential Slide 3
The self care tool will empower the customer to ensure that the toll free service
is available without interruption and managing the change without any loss in
business productivity.
Portal provides an option to
Change the Default & Rerouting Number
Change Call Distribution Criteria (Load Balancing)
Change Origin Dependent Routing
Change the Time Based Routing
Allow or Restrict calls from specific callers/locations
Authenticate the caller through PIN Management
Change Call Distribution Hunting
Create Sub-administrator
View Online CDRs
View the activity logs
Self Care Portal
Confidential Slide 4
Step 1 : Enter User ID,
Password & CAN details.
Step 2 : Click on login button
Confidential Slide 5
Profile Management
Confidential Slide 6
Profile Management
Profile Management – This functionality provides flexibility to the
Enterprise administrator to create multiple users of CNM portal and provide access rights.
Option to create 3 types of users
– Technical Group
– Sub Admin Group
– Commercial Group.
Flexibility to assign access rights to every user to change the routing configuration and view the CDRs.
Confidential Slide 7
Profile Creation
Step 2 : Click on Profile tab
Step 1 : Click on Profile link
Confidential Slide 8
Profile Creation
Step 2 : Click on ‘Add Profile’ tab
Step 5 : Click on Submit
button.
Step 3 : Enter the email ID
and information in other fields.
Step 4 : Select the user group
Confidential Slide 9
Confirmation Message
Confidential Slide 10
Manage Profile
Step 1 : Click on Manage Profile tab
Step 3 : Click on Search
button.
Step 2 : Select Criteria
Confidential Slide 11
Manage Profile
New user ID created
Disable button will make
the profile Inactive.
Step 1 : Select the user ID
to change the access rights
Step 2 : Click on login profile
Confidential Slide 12
Manage Profile
Step 1 : Change the user
profile
Step 2 : Click on Submit
button.
Make the user Active or
Inactive
Confidential Slide 13
Confirmation Message
Confidential Slide 14
Access Profile
Step 1 : Select the user ID
to change the access rights
Step 2 : Click on Access profile
Confidential Slide 15
Assign Rights to User
Step 1 : Select the feature for
which access rights to be
given to the user.
Step 2 : Click on Submit
button.
Confidential Slide 16
Confirmation Message
Confidential Slide 17
Terminating Numbers Directory
Confidential Slide 18
Terminating Numbers Directory
Terminating Numbers Directory – This is the database of all of
Customer’s phone numbers where the call can be possibly routed.
Directory creation is an one time activity.
Only Reliance landline and mobile numbers can be added in the directory. The portal shall restrict entry of international & other service provider numbers.
Numbers entered in this directory shall reflect under the dropdown list of routing configuration.
For changing the default/rerouting number or any other routing configuration, user can select only the terminating numbers which are stored in the directory.
Calls to mobile terminating number shall get barred if the number created in the directory subsequently gets port out to other service provider.
Note : To add international numbers in the directory, please contact your Reliance relationship manager.
Confidential Slide 19
Service Type Selection
Select the service type – ‘RON’
Confidential Slide 20
Subscriber ID / Toll Free Number Selection
Step 2 : Click on ‘Add
Terminating Numbers’ tab.
Step 1 : Select the service
wherein terminating numbers
have to be added.
Confidential Slide 21
Routing Configuration > Add Terminating Numbers
Step 1 : Click on ‘Add Terminating Numbers’ tab.
Step 2 : Click on Add button
Step 3 : Enter terminating
number Step 4 : Add new row to
insert multiple numbers.
Step 5 : Click on
Submit button
Step 6 : Click on
OK button
Confidential Slide 22
Terminating Numbers Status
All the numbers created under this
directory will get reflected under
‘Routing Configuration’ tab
International & Off net numbers shall
not be allowed to be entered in the
terminating numbers database.
Confidential Slide 23
Edit Terminating Numbers
Step 4 : Modify the terminating
number
Step 1 : Click on ‘Add Terminating Numbers’ tab.
Step 2 : Click on Edit button
Step 3 : Select the
terminating number
Step 5 : Click on
Submit button
Step 6 : Click on
OK button
Confidential Slide 24
Delete Terminating Numbers
Step 1 : Click on ‘Add Terminating Numbers’ tab.
Step 2 : Click on Delete button
Step 3 : Select the
terminating number
Step 4 : Click on
Submit button
Step 5 : Click on
OK button
Confidential Slide 25
Feature Activation
Confidential Slide 26
Feature Activation
Feature Activation – This functionality provides flexibility to activate or
deactivate the Rerouting, Exception list, PIN Management & Conditional Routing feature.
User will not be able to configure rerouting number till the time rerouting feature is activated.
User will not be able to configure load balancing, call hunting, time based routing & origin dependent routing condition till the time conditional routing feature is activated.
Rerouting feature, PIN Management, Time based routing & Call Distribution Criteria feature is available on Domestic Toll Free Number (1800), Universal Access Number (1860) service & International Toll Free service.
Origin Dependent Routing, Call Hunting & Exception list feature cannot be configured on International Toll Free service, same can be configured only on Domestic Toll Free & Universal Access Number.
Confidential Slide 27
Subscriber ID / Toll Free Number Selection
Step 1 : Select the service to
activate rerouting feature.
Step 2 : Click on ‘Feature
Activation’ tab.
Confidential Slide 28
Feature Activation
Step 2 : Select the
feature.
Step 4: Click on OK button.
Step 1 : Click on Feature
Activation tab.
Step 3 : Click on Activate
button.
Confidential Slide 29
Confirmation Message
Confidential Slide 30
Routing Configuration
Confidential Slide 31
Default Number Change
Default Number Change – This functionality provides flexibility to change
the default routing number of toll free service immediately, hence managing the change without any loss in business productivity.
User can select only one number from the directory and change the default routing number.
Routing shall be changed immediately and there will not be any impact on the live calls.
While changing the default number, user has to ensure that there are enough channels available to handle the traffic; else it will result in congestion.
Confidential Slide 32
Subscriber ID / Toll Free Number Selection
Step 1 : Select the service to
change the default routing number.
Step 2 : Click on ‘Routing
Configuration’ tab.
Confidential Slide 33
Default Routing Number - EDIT
Step 3 : Click on submit
button.
Step 2: Select one terminating
number from the list.
All the numbers will get
populated from the directory
created by user under ‘Add
Terminating Number’ tab.
Step 1 : Click on Change
default routing number.
Confidential Slide 34
Confirmation Message
Confidential Slide 35
Rerouting Feature
Rerouting Feature (Disaster Recovery Tool) – This functionality
provides flexibility to change the rerouting number immediately by using “On Busy” , “No answer” and “Route Failure” conditions.
While changing the rerouting number, user has to ensure that there are enough channels available to handle the traffic; else it will result in congestion.
Incase of ‘No Answer’ scenario, calls will be diverted to the alternate number after 5 rings / 10 seconds.
Incase of ‘On Busy’ scenario, calls will be diverted to the alternate number only if call waiting feature is not activated on the primary number.
Incase of ‘Route Failure’ scenario, calls will be diverted to alternate number when the ISDN PRI link is down at customer premise.
Confidential Slide 36
Subscriber ID / Toll Free Number Selection
Step 1: Select the service to
configure rerouting number.
Step 2 : Click on ‘Routing
Configuration’ tab.
Confidential Slide 37
Rerouting Feature – On Busy Scenario
Step 1 : Select the rerouting
feature tab.
Step 6 : Click on Submit
button.
Step 4 : Select the rerouting
condition.
Step 5 : Select the rerouting
number.
Step 3 : Select the Modify
option
Step 2 : Select
the reroute on
default number
option.
Confidential Slide 38
Rerouting Feature – No Answer Scenario
Step 1 : Select the rerouting
feature tab.
Step 6 : Click on Submit
button.
Step 4 : Select the rerouting
condition.
Step 5 : Select the rerouting
number.
Step 3 : Select the Modify
option
Step 2 : Select
the reroute on
default number
option.
Confidential Slide 39
Confirmation Message
Confidential Slide 40
Rerouting Feature – Delete Functionality
Step 1 : Select the rerouting
feature tab.
Step 5 : Click on Submit
button.
Step 4 : Select the rerouting
condition.
Step 6 : Click on OK
Step 3 : Select the Delete
option
Step 2 : Select
the reroute on
default number
option.
Confidential Slide 41
Confirmation Message
Confidential Slide 42
Rerouting Feature – ADD
Step 1 : Select the rerouting
feature tab.
Step 5 : Click on Submit
button.
Step 4 : Select the Terminating
number & rerouting condition.
Step 6 : Click on OK
Step 3 : Select the Add option
Step 2 : Select the reroute on
Terminating number option.
Confidential Slide 43
Confirmation Message
Confidential Slide 44
Rerouting Feature – EDIT
Step 1 : Select the rerouting
feature tab.
Step 5 : Click on Submit
button.
Step 4 : Select the Terminating
number & modify the configuration.
Step 6 : Click on OK
Step 3 : Select the Edit option
Step 2 : Select the reroute on
Terminating number option.
Confidential Slide 45
Confirmation Message
Confidential Slide 46
Rerouting Feature – DELETE
Step 1 : Select the rerouting
feature tab.
Step 5 : Click on Submit
button.
Step 4 : Select the
Terminating number
against which
configuration to be
deleted.
Step 6 : Click on OK
Step 3 : Select the Delete option
Step 2 : Select the reroute on
Terminating number option.
Confidential Slide 47
Confirmation Message
Confidential Slide 48
Conditional Routing
Confidential Slide 49
Conditional Routing
Call Distribution Criteria (Load Balancing) – This feature provides
flexibility to distribute the calls on the toll free number among different destination numbers in proportion to the call handling capacity of each destination.
Origin Dependent Routing (ODR) - This feature enable the calls on the toll
free number get terminated on different destinations based on the circle/state of the originating call.
ODR CDC
Confidential Slide 50
Conditional Routing
Time Based Routing – This feature enables to route the calls to different
destination numbers based on the time of the call. Calls can be routed based on
Time-of-the-day [TOD]
Day-of-the-week [DOW]
Date-of-the-year [DOY]
Call Distribution Hunting (CDH) – This feature allows processing of a high
volume of calls to a single phone number by distributing the incoming calls to multiple users according to a hunting policy.
TOD , DOW & DOY CDH
Based on the chosen policy,
an incoming call hunts for an
idle user in the group to
terminate the call to that user.
Confidential Slide 51
Call Distribution Hunting
Step 1 : Select the Conditional
Routing tab.
Step 3 : Click on Submit
button.
Step 2 : Select Call Distribution Hunting
Confidential Slide 52
Call Distribution Hunting
Step 1 : Select ADD option
Step 6 : Select the overflow
condition
Step 2 : Select Hunting Policy
Step 3 : Select the duration the
call should ring at each extension
Step 4 : Add terminating number
in hunting group
Step 7 : Click on submit button
Step 5 : Add new row to insert
extensions in hunting group
Step 8 : Click on OK button
Confidential Slide 53
Confirmation Message
Confidential Slide 54
Call Distribution Hunting - Edit
Step 1 : Select the ‘Edit’ option
Step 3 : Click on Submit
button.
Step 2 : Select the CDH
set to be modified
Confidential Slide 55
Call Distribution Hunting - Edit
Step 1 : Modify the Hunting
policy or Terminating DN.
Step 2 : Click on Submit
button.
Step 3 : Click on OK button.
Confidential Slide 56
Confirmation Message
Confidential Slide 57
Call Distribution Hunting - Delete
Step 1 : Select the ‘Delete’
option
Step 3 : Click on Submit
button.
Step 2 : Select the CDH
set to be deleted
Step 4: Click on OK button.
Confidential Slide 58
Confirmation Message
Confidential Slide 59
Call Distribution Criteria
Step 1 : Select the Conditional
Routing tab.
Step 3 : Click on Submit
button.
Step 2 : Select Call Distribution Criteria
Confidential Slide 60
Call Distribution Criteria - Add
Step 6 : Click on Submit
button.
Step 2 : Select next criteria
Step 3 : Select next condition
Step 4 : Insert new row
Step 5 : Select the percentage calls to be
routed and ensure that the summation is
100%
Step 1 : Select the percentage
calls to be routed
Confidential Slide 61
Confirmation Message
Confidential Slide 62
Call Distribution Criteria - Edit
Step 1 : Select the ‘Edit’ option
Step 3 : Click on Submit
button.
Step 2 : Select the CDC
set to be modified
Confidential Slide 63
Call Distribution Criteria
Step 1 : Modify the routing
percentage or Terminating DN
Step 2 : Click on Submit
button.
Confidential Slide 64
Call Distribution Criteria - Delete
Step 1 : Select the ‘Delete’ option
Step 3 : Click on Submit
button.
Step 4 : Click on ‘OK’ button
Step 2 : Select the CDC
set to be deleted
Confidential Slide 65
Confirmation Message
Confidential Slide 66
Time of Day Routing
Step 1 : Select the Conditional
Routing tab.
Step 3 : Click on Submit
button.
Step 2 : Select Time of Day Routing
Confidential Slide 67
Time of Day Routing - Add
Step 1 : Select the Conditional
Routing tab.
Step 5 : Click on Submit
button.
Step 2 : Select Add option
Step 3 : Enter the start &
end time
Step 4 : Insert new row to
configure new time slot.
Step 6 : Click on OK button.
Confidential Slide 68
Confirmation Message
Confidential Slide 69
Time of Day Routing - Edit
Step 1 : Select the Conditional
Routing tab.
Step 4 : Click on Submit
button.
Step 2 : Select Edit option
Step 3 : Select the set
to be modified
Confidential Slide 70
Time of Day Routing - Edit
Step 1 : Select the Conditional
Routing tab.
Step 4 : Click on Submit
button.
Step 2 : Select Edit option
Step 3 : Modify the
configuration
Step 5 : Click on OK button.
Confidential Slide 71
Confirmation Message
Confidential Slide 72
Time of Day Routing - Delete
Step 1 : Select the Conditional
Routing tab.
Step 4 : Click on Submit
button.
Step 2 : Select Delete option
Step 3 : Select the set
to be deleted
Step 5 : Click on OK button.
Confidential Slide 73
Confirmation Message
Confidential Slide 74
Day of Week Routing
Step 1 : Select the Conditional
Routing tab.
Step 3 : Click on Submit
button.
Step 2 : Select Day of Week Routing
Confidential Slide 75
Day of Week Routing - Add
Step 1 : Select the Conditional
Routing tab.
Step 2 : Select Add option
Step 3 : Configure the
day of the week
Step 4 : Add row to
configure new slot.
Confidential Slide 76
Day of Week Routing - Add
Step 1 : Select the Conditional
Routing tab.
Step 5 : Click on Submit
button.
Step 2 : Select Add option
Step 3 : Configure day of
the week
Step 6 : Click on OK button.
Confidential Slide 77
Confirmation Message
Confidential Slide 78
Day of Week Routing - Edit
Step 1 : Select the Conditional
Routing tab.
Step 4 : Click on Submit
button.
Step 2 : Select Edit option
Step 3 : Select the set
to be modified
Confidential Slide 79
Day of Week Routing - Edit
Step 1 : Select the Conditional
Routing tab.
Step 4 : Click on Submit
button.
Step 2 : Select Edit option
Step 3 : Modify the
configuration
Step 5 : Click on OK button.
Confidential Slide 80
Confirmation Message
Confidential Slide 81
Day of Week Routing - Delete
Step 1 : Select the Conditional
Routing tab.
Step 4 : Click on Submit
button.
Step 2 : Select Delete option
Step 3 : Select the set
to be deleted
Step 5 : Click on OK button.
Confidential Slide 82
Confirmation Message
Confidential Slide 83
Date of Year Routing
Step 1 : Select the Conditional
Routing tab.
Step 3 : Click on Submit
button.
Step 2 : Select Date of Year Routing
Confidential Slide 84
Date of Year Routing - Add
Step 1 : Select the Conditional
Routing tab.
Step 2 : Select Add option
Step 3 : Configure the
date of year
Step 4 : Insert new row to
do configuration.
Step 5 : Click on Submit
button.
Step 6 : Click on OK button.
Confidential Slide 85
Confirmation Message
Confidential Slide 86
Date of Year Routing - Edit
Step 1 : Select the Conditional
Routing tab.
Step 4 : Click on Submit
button.
Step 2 : Select Edit option
Step 3 : Select the set
to be modified
Confidential Slide 87
Date of Year Routing - Edit
Step 1 : Select the Conditional
Routing tab.
Step 4 : Click on Submit
button.
Step 2 : Select Edit option
Step 3 : Modify the
configuration
Step 5 : Click on OK button.
Confidential Slide 88
Confirmation Message
Confidential Slide 89
Date of Year Routing - Delete
Step 1 : Select the Conditional
Routing tab.
Step 4 : Click on Submit
button.
Step 2 : Select Delete option
Step 3 : Select the set
to be deleted
Step 5 : Click on OK button.
Confidential Slide 90
Confirmation Message
Confidential Slide 91
Origin Dependent Routing
Step 1 : Select the Conditional
Routing tab.
Step 3 : Click on Submit
button.
Step 2 : Select Origin
Dependent Routing
Confidential Slide 92
Origin Dependent Routing
Step 1 : Click on Add button
Step 2 : Select Originating
Number
Confidential Slide 93
Origin Dependent Routing
Step 3 : Select Originating State
Confidential Slide 94
Origin Dependent Routing
Step 5 : Select Next Criteria
Step 4 : Select Originating City,
Press Ctrl key to select
multiple cities simultaneously.
Confidential Slide 95
Origin Dependent Routing
Step 6 : Select Next Condition
– Terminating DN
Confidential Slide 96
Origin Dependent Routing
Step 7 : Add New Row
Step 9 : Click on Submit
button.
Step 8 : Select
Originating Number
and insert data in other
fields.
Step 10 : Click on OK
Confidential Slide 97
Origin Dependent Routing
Confidential Slide 98
Origin Dependent Routing
Step 2 : Select the
entry to be modified
Step 1 : Click on Edit button
Confidential Slide 99
Origin Dependent Routing
Step 2 : Click on Submit
button.
Step 1 : Select the
Terminating DN to be
modified
Confidential Slide 100
Confirmation Message
Confidential Slide 101
Origin Dependent Routing
Step 3 : Click on Delete
button.Step 4 : Click on OK button.
Step 2 : Select the entry
to be deleted
Step 1 : Click on Delete button
Confidential Slide 102
Origin Dependent Routing
Confidential Slide 103
PIN Management
Confidential Slide 104
PIN Management
PIN Management – This feature allows the customer to authenticate the
caller before connecting the call on toll free number.
Reduce the traffic of unwanted calls.
Dedicated service to premium customers/stake holders
Flexibility of having multiple PINs for one tollfree number
PIN Feature
Reliance NLD Network
with IN Platform
Contact Center of ABC Ltd.
agent receives call.
Employee of ABC Ltd. dials Toll
Free 18001008378 followed by 6
digit PIN - 123456
Channel Partner of ABC Ltd.
dials Toll Free 18001008378
followed by 6 digit PIN -
222444
Confidential Slide 105
PIN Management – Assign Length
Step 1 : Select the PIN
Management tab.
Step 3 : Click on Generate
PIN button.
Step 2 : Select Length of PIN (one time activity)
Confidential Slide 106
PIN Management – Generate PIN
Step 1 : Enter the number of
PINs to be generated
Step 2: Click on Generate
PIN button.
Step 3 : Click on OK
Confidential Slide 107
Confirmation Message
Confidential Slide 108
PIN Management – View PIN
Step 1 : Select the PIN
Management tab.
Step 2 : Click on View PIN button.
Confidential Slide 109
PIN Management – View PIN
Step 1 : Select the View option
button
Step 2 : Click on Export to Excel
button
Step 3 : Download the list in Excel
format
Confidential Slide 110
PIN Management – Delete PIN
Step 1 : Select the Delete
option button
Step 2 : Select the PINs to be
deleted
Step 4 : Click on OK button
Step 3 : Click on delete button
Confidential Slide 111
Confirmation Message
Confidential Slide 112
Exception List
Confidential Slide 113
Exception List
Exception List – This feature allow or restrict specific calls to the Toll Free
Number, the calls can be categorized into White, Black and Grey List.
Allows calls to be blocked from areas where the toll free subscriber doesn’t have business operations, this ensures optimization of the telecom expenses.
Example :
Black List – Kerala & Punjab
Grey List – Kochi & Amritsar
White List – Rest of India
Calls from Kerala & Punjab shall be
blocked except from Kochi & Amritsar.
Calls from rest of India will be allowed.
Confidential Slide 114
Exception List - State
Step 1 : Click on Exception List tab
Step 2 : Select the Black/White/Grey feature
Step 3 : Select the State
option
Step 4 : Click on Submit
Note : Either Black or White list feature can be configured at a time, both the features cannot be configured on same Subscriber ID/Tollfree number.
Confidential Slide 115
Black List – Add State
Step 1 : Click on Add option
Step 2 : Select the
originating number
option.
Step 3 : Select the State
Step 4 : Select the cities
to be blocked. Press Ctrl
key to select multiple cities.
Step 5 : Insert new row to
configure other states.
Step 6 : Click on Submit
Step 7 : Click on OK
Confidential Slide 116
Confirmation Message
Confidential Slide 117
Black List – Edit State
Step 1 : Click on Edit option
Step 2 : Select the field to
be modified.
Step 3 : Click on Submit
Step 4 : Click on OK
Confidential Slide 118
Confirmation Message
Confidential Slide 119
Black List – Delete State
Step 1 : Click on Delete option
Step 2 : Select the field to
be deleted.
Step 3 : Click on Submit
Step 4 : Click on OK
Confidential Slide 120
Confirmation Message
Confidential Slide 121
Exception List – Individual Number
Step 1 : Click on Exception List tab
Step 2 : Select the Black/White/Grey feature
Step 3 : Select the
Individual Number option
Step 4 : Click on Submit
Note : Either Black or White list feature can be configured at a time, both the features cannot be configured on same Subscriber ID/Tollfree number.
Confidential Slide 122
Black List – Add Individual Number
Step 1 : Click on Add option
Step 2 : Select the Number type
Step 3 : Enter the 10 digit
number to be blocked.
Step 4: Insert new row to
configure other numbers.
Step 5 : Click on Submit
Step 6 : Click on OK
Confidential Slide 123
Confirmation Message
Confidential Slide 124
Add Individual Number via Bulk Upload
Step 1 : Click on Add option
Step 2 : Click on Bulk
Upload
Step 3 : Download the bulk
upload template
Step 4 : Upload the CSV
file
Confidential Slide 125
Bulk Upload – Confirmation Message
Export the file in Excel to make
corrections in the database.Only 10 digit number will be
accepted.Create the list of mobile & landline
numbers to be blocked/allowed
and upload the CSV on portal.
Confidential Slide 126
Black List – Edit Individual Number
Step 1 : Click on Edit option
Step 2 : Select the field to
be modified.
Step 3 : Click on Submit
Step 4 : Click on OK
Confidential Slide 127
Confirmation Message
Confidential Slide 128
Black List – Delete Individual Number
Step 1 : Click on Delete option
Step 2 : Select the field to
be deleted.
Step 3 : Click on Submit
Step 4 : Click on OK
Confidential Slide 129
Confirmation Message
Confidential Slide 130
Exception List - Range
Step 1 : Click on Exception List tab
Step 2 : Select the Black/White/Grey feature
Step 3 : Select the Range option
Step 4 : Click on Submit
Note : Either Black or White list feature can be configured at a time, both the features cannot be configured on same Subscriber ID/Tollfree number.
Confidential Slide 131
Black List – Add Range
Step 1 : Click on Add option
Step 2 : Select the Number type
Step 3 : Enter the number
range to be blocked.
Step 5 : Click on SubmitStep 6 : Click on OK
Confidential Slide 132
Confirmation Message
Confidential Slide 133
Black List – Edit Range
Step 1 : Click on Edit option
Step 2 : Select the field to
be modified.
Step 3 : Click on Submit
Step 4 : Click on OK
Confidential Slide 134
Confirmation Message
Confidential Slide 135
Black List – Delete Range
Step 1 : Click on Delete option
Step 2 : Select the field to
be deleted.
Step 3 : Click on Submit Step 4 : Click on OK
Confidential Slide 136
Confirmation Message
Confidential Slide 137
CDR Reports
Confidential Slide 138
CDR Reports
CDR Reports – This functionality provides option to view & download the call
records of all the answered & unanswered toll free calls.
Benefits
– Missed calls are lost business, with this functionality user can get in touch with these callers to address their need.
– Reason for unsuccessful call is mentioned against each un-answered call. It will help customer to augment his trunks in case calls are getting failed because of congestion.
– Track the usage on Tollfree against each PIN/Project.
Query the CDR details (There are 3 Options available to query CDR details)
1. View online CDRs
2. Submit the Request for offline CDRs.
3. Download the CSV CDR files.
Confidential Slide 139
Subscriber ID / Toll Free Number Selection
Step 1: Select the service to
view CDRs
Step 2 : Click on ‘View CDRs’
link.
Confidential Slide 140
Query CDR Details
Step 1 : Select the Start & End date.
Step 2: Click on View option.
Step 3 : Click on Submit button.
Note : CDR data of only last 60 days is
maintained on CNM portal.
Atleast once in a month, pls. download
the CDRs on your local server
Confidential Slide 141
View of CDRs
Click to export the data in CSV
Confidential Slide 142
Submit the Request for Download
Step 1 : Select the Start & End date.
Step 2: Click on Submit Request option.
Step 3 : Click on Submit button.
Confidential Slide 143
Download File
Step 1: Click on ‘Request for Download’.
Step 2 : Click on Submit button.
Confidential Slide 144
View Recent Saved Files
Step 1 : Click on Save button
Step 2 : Click on Open button
Confidential Slide 145
View Logs
Confidential Slide 146
View Logs
Logs – This functionality provides the option to view the changes done by the
users/sub-administrators across all the features.
Benefits
– Provide exact date & time stamp of the activity
– Track the activity of all the users with their user ID
– Logs of last 6 months activity available on portal
Confidential Slide 147
View Logs
Step 1: Select the service to
view logs
Step 2 : Click on ‘View Logs’ link.
Confidential Slide 148
Logs – Select Date Range
Step 2: Click on submit button
Step 1 : Select the date range
Confidential Slide 149
View Logs
Thank You