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Reliance FM

Facility Management Capability

Reliance FM Facility Management Capability

Introduction

Reliance Facilities Management & Consultancy

specializes in providing property and facility

management solutions for residential, commercial,

corporate and industrial properties. We provide

solutions to infrastructure management of any

Organisation. We understand that the requirements of

each of our clients are unique and as such

personalize the solutions offered.

We have a holistic approach to FM, where RFM gets

involved right from design stage of a project through

to the project management stage and then manages

the transition during the completion stage. In these

stages we provide FM Consultancy to Clients to

ensure projects are not only useable but also

sustainable.

After Completion we take over the project for full

operations, where we are act as the point of contact

to our clients offering a myriad of services from

Cleaning, Security, MEP Maintenance, Pest Control,

Landscaping, Front Office Management, Waste

Management, Health and safety Management, etc.

services which assist the client to concentrate on

core business.

History

Reliance FM was founded in 2003, in the then

booming Dubai Market. In its past 12 years of

operations, it has spread into other countries with

offices in UAE, Qatar, Kuwait, London and Nigeria

offering services from Consulting to Operations.

Its group companies have been operating in

Middle East for more than 30 years in various

business interests such as trading and

manufacturing

Key facts People: 500 Location: UAE, Qatar, Kuwait, London, Nigeria Services: Cleaning, Security, MEP, Pest Control, Landscaping, etc. Market leaders: Corporate FM / FM Consultancy

Reliance FM Facility management capability

The Services We Offer

Facilities Management Consulting Reliance Facilities Management Consultancy is a special skills group which is a part of

the Reliance FM team, dedicated to the provision of advice, right from design,

execution and eventually to the operations of the buildings. We provide strategic and hands on consultancy services to clients from all business

sectors. We support our design engineers with our knowledge and experience of how

design can directly influence costs and reliability in the ongoing operation of buildings.

FM at Design Stage

• Sustainability of Design • MEP Design Review • Energy Efficiency • Service Charge

Evaluation • Security (Access and Ingress) & Landscaped & Soft Services review • Space

Analysis & Occupant Efficiency • Fire and Life Safety Systems • Environmental review

(Noise, Light and Air Supply) • Finishes and Operational Implications Review • life Cycle

costing Analysis

FM at Construction & Commission Stage

• Tender evaluation • Testing and Commissioning • Budgeting and Costing • SOPs &

KPIs • Review construction process as per design recommendations • SLAs • Asset

Management Plan • Contract Administration • Equipment reliability and Assessment • Pre Qualification of Vendors

FM at Completion and Post Completion Stage

• Close Out Documentation • Process Implementation • Fit out Guidelines • Snagging •

Post Occupancy Reviews • Occupant Handbook • Defect Liability Reporting • Operations

Plan • Training for various stakeholders • EHS Plan

“We are an ISO “Adherence to strict

18001, 14001 & 9001:2008 certified

standards of the

company” Quality Management

“Shortlisted for FM Systems”

Consultancy for 3 Years”

“Our Contacts in the

building services

industry is immense,

thus helping our clients

leverage discounts on

all such services”

Reliance FM facility management capability


Facility Management Software

Reliance Facilities Management uses a facility management software developed in

partnership with EMQube that brings about systemised management of the assets of our

clients. The features of the Easy Service FM software include the following:

Breakdown Maintenance Planned Preventive Maintenance • Log Call • Call Console

Asset Management • Add, modify asset register

Set Up • Set up • Users • Category/

Products• Location• System

Set up• Suppliers

“We help in the installation and

application of simple, economical

and ready to use Facility

Management Software’s which

help in maintaining your property

at optimum efficiency levels”

• Set Planned Preventive Maintenance

Schedule • Service Console • Assign PPM

• PPM Schedule

Reports

• Breakdown Call Report • PPM Report • Asset

History • Call Analysis • Call Summary Report

It is a simple and user friendly software, which

is easy to understand and usable by the

operators and generates analytical reports for

troubleshooting operational issues and gives

analytical data to the client.

Software Capability 1) Speedier Data analysis. 2) Boost efficiency. 3) Enhance Planning. 4) Improves response time. 5) Better departmental

communication.



Facilities Management Operations

Facilities Management principles help to ensure that all physical assets within a defined

preview are operating at an optimal level. It integrates, people, process and Technology to

enhance Service levels, maximize your investment and cater to the changing needs of the

client.

The Services are categorized into the following:

Hard Services Soft Services Risk Management Administrative Services

Hard Services

Mechanical, Electrical and Plumbing Services

We establish the basis of service contractors for all services including:

• Building Management System • Air-conditioning Systems • Sewerage • Electrical Installation including back up supply • Plumbing Apparatus, Pumps, Sanitary units etc. •

Street Lighting system• Water & Effluent Treatment Plant • Fire Fighting – both

suppression and detection system • Car-park System for the Estate

We ensure that service contracts are complied with and check that the necessary work has

been carried out correctly. The main focus of Reliance Facilities management’s mechanical

and electrical maintenance is on predictive and preventive maintenance. Reliance Facilities

Management establishes the servicing and preventative maintenance with life cycle

approach to assets maintenance management programs for all routine maintenance by well

qualified technicians and supervises the implementation of these works. We prepare a

schedule of spare parts to be held by the owner, arrange for their purchase and proper

storage within the premises.



Soft Services

Cleaning Services

The level of cleaning services to be provided is to be of the highest standard without

compromise to complement each development’s / estates design and finishes.

Reliance Facilities Management will appoint a cleaning company to carry out housekeeping

services in accordance with the international specifications and will enforce the best

housekeeping practices anywhere in the world.

We would prepare a comprehensive cleaning schedule for the entire development we

manage showing items to be attended to daily, weekly, monthly, etc; and impose strict

supervision on a daily basis of the successful contractor.

Pest Control

Periodical pest control measures including general disinfestations would be adopted for

flying insects as well as rodents. Operations would be carried out on a scheduled basis and

utmost care would be taken to ensure international standards. Reliance Facilities

management has strict quality controls and ensures that only eco-friendly and bio-

degradable chemicals are used.

Landscaping

All landscaping maintenance and upkeep would be carried out to exacting standards

utilizing original designer’s specifications and briefs. We offer indoor & and outdoor plants

maintenance, and garden & landscape maintenance.

Waste Management

All solid waste coming out of buildings has to be collected and disposed off at the

municipality defined designated areas, RFM ensures that they assign this collection to an

authorized waste collection company and maintains the process to ensure environment

friendly disposal.

In few regions, where there is no central collection sewage system for liquid waste, RFM

puts in a process to locally collect the waste and dispose it off through their specialized

vendors.



Risk Management

Safety & Security Safety of the buildings, its assets and its occupants is of utmost importance to Reliance

Facilities Management. Both these services go hand in hand and are not exclusive from

each other. We initiate and implement a suitable security program for the building, employ a

competent security team, monitor its performance and ensure well trained personnel of a

suitable caliber is available at all times. Security is not just the presence of guards at

vulnerable parts of a building. It is a service to monitor safety and occupant traffic, assist in

all areas of management and to generally be the eyes and ears of the building.

Insurance Management We provide advice on the insurance of the Estate including perils to be covered and

arrange cover as required at a competitive premium level. Reliance Facilities Management

has a vast knowledge of insurance policies and benchmarking available in the global

market and advises its clients accordingly to safeguard its valuable assets.

Disaster Management Reliance Facilities Management has formulated action plans and fixed procedures to be

followed in the event of unforeseen disasters. These disaster management plans are based

on in depth case studies and would be customized to suit each client’s needs. These

include evacuation plans for fire, bomb threats, accidents, etc.

Reserve/Sinking Fund We undertake detailed surveys and life expectancy analysis for items requiring periodic

expenditure on maintenance and set up and administer a reserve fund account to allow for

these items in accordance with the owning body's procedures. Knowledge of future capital

expenditure requirements is prudent and assists greatly in formation of yearly business

budgets and profit projections. These funds also help in covering any unforeseen

expenditures brought about by disasters.



Administrative Services

Tennant-Owner Relations Managing effectively the Estate’s occupiers contributes in large part towards creating a

successful development. Occupiers require their environment to be clean, safe, and

convenient and attractive. We foster and maintain good and close relations with tenants

and occupiers to ensure continued satisfaction. Centralized policies and procedures co-exist alongside regular meetings held with building

users. Strict Control of fit-out and alterations is undertaken to ensure that the quality of the

Estate is not affected. A detailed fit-out guide is prepared for occupiers to follow under our

supervision. An Occupant handbook is prepared to define the policies and procedures in the

building. Planning and Budgeting Reliance Facilities Management would assist the owners by preparing annual budget

forecasts of management expenses, for approval by the client to ensure that there are no

unexpected outgoings for the property which also serve as a cross check to service

payment requests. Yearly operational budgets, including pre and post occupancy, would be

projected over a period of two to three years. We will review all AMC’s entered into and

advice clients on renewals to ensure best rates are achieved. Mail Management To ensure security of data and accurate logistics, Reliance facilities management has tailor-

made mail management solutions to ensure efficient handling of an organization’s couriers

and mail. Contract Management Reliance Facilities Management is able to leverage discounts on both business and

personal products and services, whether this is cleaning services, security provision,

mechanical and electrical services or travel arrangements. These products are provided by

vendors which have been carefully screened by the internal quality management team at

Reliance Facilities Management for product quality and service excellence.

“We at RFM prepare

budgets for our clients

property, forecasting any

maintenance needs ,

reviewing Annual

maintenance Contracts

for high valued

machinery etc”



The front desk is the first point of contact of any organization. Reliance Facilities Management has set standards for telephone answering and visitor handling. Front office

services are provided keeping in mind the client’s corporate image and utmost importance

is given to ensure that the staff manning the front desk are trained to project this image to

the public whether by phone or in person. Space Planning and Management Through the implementation of benchmarked standards Reliance Facilities Management

helps organisations optimize space utilization. Reliance has the capability to assist

corporations in renovation of their facilities and providing consultancy to increase the

usable space without having to invest in real estate. Inventory Management Reliance Facilities Management has systems in place to keep track of all materials utilised

in an organisation. This ensures that optimal levels of stock are maintained and also

prevents misuse of materials. Catering Management Catering management not only looks into the daily management of the canteen and pantry

facilities but also ensures that the quality of the food and the operations comply with the

organization’s environmental, health and safety policies. We manage this through

specialized catering vendors. Travel Management Reliance Facilities Management has systems and formats to support the travel needs of an

organization. Whether the requirement is for air, sea or road transport, we ensure that

accurate information is provided and travel requirements are met in the simplest of ways.

We have a stringent procedure for short listing the agencies that would provide the travel

requirements of an organization.

Front Office Management


Reliance FM –

Your Partner to the Top

Our

Achievements

ISO 9001:2008 Certified, 18001 & 14001.

RFM was awarded the Green FM Company of the year 2010

Our CEO sits on the Founding Board of MEFMA (Middle East

Facility Management Association) Associated with Dubai Real Estate Institute on FM/AM Training

RFM awarded “Sustainable Initiative of the Year 2012” at Asian Facilities Management Award

The only FM Company in the region to be nominated for Lloyds Business Awards.

We are in tie up with Heriot Watt

University, Dubai with a cross

training program for our

employees & we support

internships for upcoming

scholars in the Building

Management Segment




Our Leadership Dilip Khatwani – Chief Executive

Dilip is currently the Chief Executive of Reliance FM and has held this position since

2003. Reliance FM is a Facility management and consultancy company operating in

Middle East. Previous to this Dilip worked for CB Richard Ellis as the Country Manager for Facilities

Management covering South Asia. He brings 25 years experience of managing assets

for various infrastructure projects ranging from Banks, corporate, townships, hotels,

commercial and residential projects.

Dilip holds a Bachelor of Technology in Marine Engineering along with a second

engineers part A&B and chief engineer’s part A qualifications. He is on the Industrial Board of International College of Engineering and Management in Muscat, Oman, which

provides a Facility Management 5 year degree courses in affiliation to UCLAN in the UK.

Dilip is widely recognized as a trained lecturer on facilities management, with many years

of experience on the subject. He is a regular speaker in FM conferences across Asia and

the Middle East. He teaches MSC program for FM at the Herriot Watt University in Dubai

and is a skilled trainer for the Government of Dubai’s courses on facility and Association

Management.

PRASAD UNNIKRISHNAN – OPERATIONS MANAGER, UAE

A competent professional with over 21 years of extensive experience in General

Management, Employee Relationship, Facilities Management & Security Operations

along with expertise in contributing towards organizational solutions; and is currently

responsible for the FM side of Reliance Group of Companies.

Expert in handling general administrative operations such as Guest Relation

Management, Travel arrangements, Mailroom Ops, Transportation, Logistics, CAFM etc.

Possess the talent to recognize opportunities to create social impact while supporting

business objectives coupled with the ability to understand the core business & the social

issues seeking to impact.

HARI SANKAR SHARMA– FACILITY MANAGER, UAE

A Post Graduate in Design Engineering with a BE in Mechanical Engineering and has

worked in the field of engineering, project management and infrastructure works. He has

a total experience of over 34 years in various fields and has objective of being invaluable

to the employers by working with dedication, hard work and integrity.

TAYO OLA – Business Development Manager, UAE

Tayo Ola is currently the Business Development Manager for RFM. He obtained his

MSc. in Facilities Management from Heriot Watt University with 5 years of experience

from Operations to Business Development. He is an effective communicator with strong

people management skills, coordination, relationship management and analytical skills

Location: Technology Park,Dubai

Property and Description: 3 million sq ft of Office, warehouse, workshop, laboratory cum training center

Account Manager: Jeremy Ramos

Scope of Work: Integrated FM

Unique Activity: This is Baker Hughes largest facility in the Eastern Hemisphere. We provide Cleaning, MEP, Pest Control, Waste Management, FM Software, FM Supervision and Management services.

Baker Hughes

Location: Jebel Ali Free Zone, Dubai

Property and Description: 3B + G + 6P + 47F , 2.4 million Square Feet

Account Manager: Mr. Christopher Villanueva

Scope of Work: FM Supervision, Cleaning, Security, EHS and management services

Unique Activity: This is a large production, warehouse and office facility for GE-Water and is the Headquarters for Middle East and Africa.

GE Water & Process Technologies

Location: Internet City, Dubai

Property and Description: 3B + G + 6P + 47F , 2.4 million Square Feet

Account Manager: Mr. Dean Quanne

Scope of Work: Integrated Facilities Management

Unique Activity: Reliance Facilities Management provides integrated facility management like, security, janitorial services, handyman services, front office, pest control, tenant coordination, etc. to the iconic commercial towers in Media City. Reliance Facilities Management assisted in the identification & completion of project snags. A dedicated Facility Manager operates from the site and is available on call 24/7 for any emergencies.

Business Central Towers

Our ClientsReliance FM facility management capability

Our Clients

Location: Dubai Convention Center

Property and Description: 60,000 Square Feet, 3 floors

Account Manager: Ms. Ophelia Dorato

Scope of Work: Facility Management of the Office and Front Office Management

Unique Activity: Reliance Facilities Management provides Office boy services and front office management. Management of the pantry services, stationeries and mails as well as coordinating with the owners of the building are also handled by the staff deputed.

Schlumberger Global

Location: Internet City, Dubai

Property and Description: 100,000 sq ft Commercial Tower

Account Manager: Mr. Grum Petros Mamo

Scope of Work: Cleaning, Security and Supervisory Services

Unique Activity: It is a multi Occupant Commercial Tower, housing many international multinational companies.

Global Capital Partners

Location: Jebel Ali, Dubai

Property and Description: 200,000 sq ft corporate office cum warehouse

Account Manager: Roxy Terrance

Scope of Work: FM and Cleaning services

Unique Activity: It is a large MNC logistics company and this is their Middle East headquarters.

Anixter


Our Clients

Location: : Al Tayer - Qatar/Kuwait/Bahrain

Property and Description: Al Tayer Stores - Villagio Mall and Landmark

Account Manager: Wasif Chaudhry/Shehab Matar

Scope of Work: Facility Management

Unique Activity: Cleaning, MEP, Specialized services (alarm, CCTV)

Al Tayer Group

Location: Business Bay, Dubai

Property and Description: It is a 35 floor office tower, area of 500,000 sq ft

Account Manager: Dilip Khatwani

Scope of Work: FM design Consultancy

Unique Activity: RFM Consultancy Team has review the project from a FM Design perspective in the following areas:MEP Design Review, Energy Efficiency Review, Space analysis, Finishes Review, Service Charge Evaluation

Prime Towers

Location: Doha, Qatar

Property and Description: Complete RAS GAS FM operations

Account Manager: Jabeer Sheikh, B Bhaskar

Scope of Work: FM Performance Measure System for 25 FM related Services

Unique Activity: RFM Consultancy Team was involved in the designing and implementing the FMPMS Program: • Mapping of business processes, drafting of performance measures and documentation and analysis of final PM system. • Design of Data Collection and reporting formats. • The implementation of PM system and collation of performance measurement data. • Analysis and development of FM section KPIs.

RAS GAS


Our Clients

Location: Kuwait

Property and Description: 1Million sq ft of office space

Account Manager: Tony

Scope of Work: Process Implementation

Unique Activity: RFM Consultancy team was involved in taking over the project and implement all necessary processes for the smooth operations of the building: Implementing SOPs for all services , Implementing Asset handover process, Implementing all check list and Schedules for all services, Implementing a data collection process.

Kuwait Petroleum

Location: Kuwait

Property and Description: 1076390 square feet of office space

Account Manager: Mr. Shahab Matar

Scope of Work: Facility Management Services

Unique Activity: RFM Consultancy team was involved in taking over the project and implement all necessary processes for the smooth operations of the building: Facility Management Services, Technical Supervision.

State Audit Bureau

Location: Malta

Property and Description: It is a 1100 apartment residential Complex in St Julian, on of the biggest projects in Malta

Account Manager: Sameer Ahmed

Scope of Work: FM Design, Project and transition Consultancy

Unique Activity: RFM is involved in this project right from the Design stage where it has give input with regards to MEP Design review, Space analysis, Energy efficiency, soft services review and finishes review.

Mistra Heights

It would be involved in Construction and transition FM Consultancy, and thereby go about managing the project operationally.


Our Clients

Location: Doha, Qatar

Property and Description: 500,000 sq ft

Account Manager: Rino Gopalan

Scope of Work: Integrated FM

Unique Activity: This is an office, workshop cum warehouse facility. RFM provides a single stop solution for the complete facility, right from Security, Cleaning, MEP, Landscaping, Pest Control with Facility Management Supervision and services.

Baker Hughes

Location: Cornice, Doha, Qatar

Property and Description: It is a 27 floor office tower, area of 350,000 sq ft

Account Manager: Jonas Ravelo

Scope of Work: FM Consultancy

Unique Activity: RFM Consultancy Team was involved in the project takeover:

MEP testing and Commissioning, Move Management, Process Implementation, Management of Building Commissioning, FM Strategy

RAS GAS, DANA Tower

Location: Abu Dhabi

Property and Description: 72 floors, 5 Basement

Levels, Height of tower – 330 meters. The tower

include offices, shops, restaurants, a sky garden,

penthouses. The total built up area is 205,000 square

meters.

Scope of Work: Complete Facility Management

services, includes Cleaning, Security, Front office

Administration , Help Desk and Pest control.

LANDMARK TOWER


DUBAI QATAR 603, Opal Tower 10 Al Kinana St., Burj Khalifa Blvd Al Sadd District Business Bay P.O. Box 112938 P.O.Box 31487, Dubai, U.A.E Doha, Qatar Tel: +971 4-5538696 Tel +974 44020100 Fax: +971 4-5538697 Fax +974 44020111 Email: [email protected] Email: [email protected]

KUWAIT 71954, Kifan

P.O. Box 13385 Kuwait

P O Box: 112938 Tel: +965-22457268

Fax: 0+965-22472583 Email: [email protected]

ABU DHABI 104, Moon Tower,

Zayed the 1st street, Al

Khalidiya

P.O.Box 114936,

Abu Dhabi, UAE

Tel +971 26673226 Fax +971 26673977

Email:[email protected]

NIGERIA

LONDON 20, Broadwick Street,

London, UK

Tel: +44203137635

NIGERIA 13th floor, Western house

8/10 Broad Street

Lagos Island,

Lagos, Nigeria

Tel: +234 1-2772245

www.reliancefm.com

London

Reliance-FM Reliance-FM

Documents

Reliance FM - rfmglobal.com · Reliance FM was founded in 2003, in the then booming ... Knowledge of future capital ... Planning and Budgeting