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SKILLS// Photoshop // Illustrator // InDesign // Acrobat // HTML5 // CSS3 // Bootstrap // Microsoft Office Suite // Project Management // SEO // Google Analytics
RELEVANT EXPERIENCEPROJECT COORDINATOR //Amazingmail Inc.Phoenix, AZ - June 2018 to Present
• Design graphics for Direct Mail campaigns, Personal greeting cards and postcards• Conceptualize and design weekly eblasts and social posts in Hubspot• Edit, resize, prepare and quality check artwork for 4 color press printing using Adobe CC• Create promotional artwork and graphic design for company marketing goals• Manage several incoming projects at once and act as a main point of contact• Clean and upload mailing lists using Excel• Provide graphics consultation, customer service, tech support and inbound sales support via phone, online chat, and email
CUSTOMER ACCOUNT MANAGER //Retailer Web ServicesScottsdale, AZ - November 2015 to May 2018
• Designed web banners, web graphics and web pages using Adobe CC, HTML & CSS• Provided website content management via HTML5, CSS3, and proprietary web code• Troubleshoot and problem solve general website and technical issues• Trusted advisor to clients on white hat website best practices• Deliver sound advice and reporting of website analytics & SEO via Google Analytics• Act as the main point of contact for a large book of clients and their e-commerce websites• Train customers on how to use the company’s proprietary tools
STORE MANAGER //Martys Trophies and AwardsChandler, AZ - August 2013 to October 2015
• Created plaques, trophies, & awards with various computer graphics applications, laser engravers,heat sublimators & diamond-drag engraving machines• Updated company website using HTML• Lead daily operations in a deadline driven environment by overseeing customer requests & delegating tasks• Provided excellent customer service through email, phone, fax & in-person• Maintained inventory & coordinated the order of supplies through various outside vendors• Provided administrative support by proofreading & invoicing customer orders, developing quotes with Quickbooks, and providing quality assurance on all customer requests
EDUCATIONGRAPHIC INFORMATION TECHNOLOGY //Arizona State UniversityPhoenix, AZ - 2016 to 2018 //Masters of Science in Technology
WEB AND GRAPHIC DESIGN //South Mountain Community CollegePhoenix, AZ - 2011 to 2012 //Certificate of Completion
DIGITAL ANIMATION //University of Advancing TechnologyTempe, AZ - 2006 to 2010 //Bachelor of Arts
