Release Notes Instant Travel Expert 2.2.5

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Release Notes Instant Travel Expert 2.2.5



    This document lists the improvements and resolved support cases available in version 2.2.5 of Instant Travel Expert

    for Sabre Red Workspace. The update has been made available on ZoomAndGos update server. For those Travel

    Companies that have been configured for automatic updates this update will be applied the next time the agent

    restarts their computer.

    For other Travel Companies the installer can be downloaded from the following link and applied via your regular


    To verify that that the software has been installed, launch the map and look for the version number, ver 2.2.5, on

    the bottom left.

  • NEW FEATURES AND CAPABILITIES The following new capabilities have been added to Instant Travel Expert

    Title Returns all rates when checking the detailed rates

    Description When Sabre returns more than 60 rates when checking a hotels availability, it is previously possible that Instant Travel Expert will not see rates above 50. This feature now returns all the rates and displays them within the rates page of Instant Travel Expert

    Application Note Due to an internal issue with Sabre Web Services, it is possible that the return of the rates can take 30 seconds or more. To that end, this capability is turned off by default. Should you wish to turn it on please contact your support representative.

    SUPPORT CASES The following support cases have been addressed

    Title Rates do not show on the rates page

    Description When requesting the rates for a hotel on a given date the rates page will be displayed but the rates will not return

    Resolution The issue was a resulted from a communication time out between the browser, gateway service and Sabre.

    Cases 1100171, 1100172, 1100174, 1100176, 1100190, 1100192, 1100193, 1100195, 1100186, 1100166

    Title Rates display in Sabre differed from Instant Travel Expert

    Description On occasion it was possible that the rates seen on the blues screen differed from those displayed in the rates page of Instant Travel Expert

    Resolution The issue was resolved through web services API

    Cases 1100169

    Title Currency displayed differently in Sabre and Instant Travel Expert

    Description It is possible for Hong Kong to display currency in Instant Travel Expert as Chinese Yuan while Sabre correctly shows Hong Kong Dollars

    Resolution The mapping of currency was adjusted to fix the issue

    Cases 1100160

    Title Message Instant Travel Expert by ZoomAndGo is now connected can interfere with commands

    Description When the Sabre Binary Token expires and is renewed, it was possible that this message could be displayed and interrupt a command on the desktop

    Resolution The message is only displayed at the initial connection and not renewal of the Sabre Binary Token

    Cases 1100149, 1100154

  • Title Hotel in Sabre is shown as available and sold out in Instant Travel Expert

    Description On occasion it was possible that Instant Travel Expert would show a hotel as sold out when in fact it was available.

    Resolution The sold out logic was adjusted to prevent this from happening

    Cases 1100147, 1100185

    Title Client properties not populated for a PNR

    Description When a specific traveler was selected the PNR contained an incorrect DK field.

    Resolution The appropriate DK was assigned

    Cases 1100187, 1100183

    Title SI Field not populated in the booking page

    Description When the SI field is listed in the PNR, it is possible that the SI field would not be displayed in the booking page

    Resolution The logic to parse the PNR was adjusted

    Cases 1100157

    Title Government Rates not shown

    Description When the Government Rates were selected they were not being returned to Instant Travel Expert properly

    Resolution The software was adjusted to return Government Rates

    Cases 1100155


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