Release Notes for Arc Premium Version 6.0 - arcftp.com Notes for Arc Premium Version 6.0.0 Released: July 28, ... • Support for CUCM 6.x, ... CUPS Server Cisco Presence Server Plug-in.exe

Release Notes for

Arc Premium

Version 6.0.0

Released: July 28, 2015

Release Note Version: 1.1.13

These release notes describe the new features and caveats for Arc Premium version

6.0.0

You can access the most current Arc Premium documentation at this URL:

http://www.arcsolutions.com/uk/services/technicaldocumententerprise.aspx

http://www.arcsolutions.com/europe/services/technicaldocumententerprise.aspx

http://www.arcsolutions.com/asia_pacific/services/technicaldocumententerprise.aspx

http://www.arcsolutions.com/north_america/services/technicaldocumententerprise.aspx

You can access the Arc Solutions website via:

http://www.arcsolutions.com

Join the Arc Solutions Forum at:

http://forum.arcsolutions.com

Registered partners can access the Arc Solutions Extranet via

www.arcsolutions.com/extranet

http://www.arcsolutions.com/uk/services/technicaldocumententerprise.aspx

http://www.arcsolutions.com/europe/services/technicaldocumententerprise.aspx

http://www.arcsolutions.com/asia_pacific/services/technicaldocumententerprise.aspx

http://www.arcsolutions.com/north_america/services/technicaldocumententerprise.aspx

http://www.arcsolutions.com/

http://forum.arcsolutions.com/

http://www.arcsolutions.com/extranet

Release Note for Arc Enterprise Premium Version 6.0.0 2

R/N. Version: 1.1.13 (July 28, 2015)

Supporting Material

To get the best from Arc Premium version 6.0.0, this document should be read in

conjunction with the following material:

Arc Solutions Design Guide January 2013

Compatibility and performance with Arc Premium, version 6.0.0

New features

The Arc Premium version 6.0.0 introduces some significant new features, including:

• Multiple CUCM cluster support

• Busy Lamp display and call handling across cluster (Number of clusters

supported from one server will depend on testing results and will not exceed

10)

• Reduction in servers required and management overheads

• Overlapping Dial Plan support in the directory

• Better support multi-tenant or managed solutions where tenants, sites or

clusters want to have their own extension number ranges

• Reduction in servers required and management overheads

• Update to Voice Connect to support the new Cisco Media Driver

• Essential uplift to allow us to support CUCM 9.x

• Number of concurrent Voice Connect sessions expected to rise from 255 on

one cluster to up to 1000 across multiple clusters

• Increase Arc server-centric scalability for queuing and call handling activities

• Uplift to Server Resilience model

• Improvements to the resilience model to reduce server restarts

• Slightly simplified management of the secondary server

• Supervisor reports will now synchronize automatically from publisher to

subscriber server

– Whether in Primary or failover mode, reporting will still work

– Reporting data from the subscriber server will also be propagated to

the publisher, so one report on either server will show call activity on

both servers

– Some additional configuration will be required on the secondary

server to support this

• Changes to operator, agent and queue configuration on the publisher server

will now automatically populate to the subscriber server

– With the exception of CTI settings which are unique per server


R/N. Version: 1.1.13 (July 28, 2015)

– The secondary server will still need to be rebooted in some

circumstances.

– It will not possible to update the subscriber in failover mode – changes

propagate one way only.

– if you make a change to the subscriber server in the publisher server’s

Administrator, it will still be necessary to restart the subscriber server

– In failover mode, changes to console client preferences cannot be

saved, as they are server based in v6

• System Devices acquired using Super Provider.

– There is no longer the requirement to assign all systems devices to the

TSP user used by Arc Premium.

– Only the CTI reference device is required to be assigned to the TSP

user for Super Provider to work.

– Operators and Agent can log in using any device on the cluster they

are assigned to.

• Line Blind Transfer methodology used for routing calls.

– Allows for CSS of the device to be used when routing calls instead of

the CSS of the Gateway device.

– Gives administrators better ability to lock down their CUCMs by

allowing better CCS and Partition management.

Multiple improvements to the console application behavior and features:

• Directory display updates

• New column drag and drop (no need to go into preferences)

• New separate column configuration per Personal Directory Group

(configurable)

• Display of Cluster/Dial Plan column for multi-site solutions

• New Dual Line directory contact display (configurable)

• Updated alternate directory contact icon behavior (green =

alternative number set, blue = alternative contact set, red = assistant

set)

• Shows more information fields at-a-glance, less mouse/keyboard steps

• Use of color and larger icons allows easy identification of status,

contact info

• Updates to Personal Directory Groups behavior and scalability including

increase the present 9 limit to 20+

• Directory search behavior updates including the option to remember the

last search even once the last call has been transferred

• New Directory Contact Preview pane (configurable)

• Shows all current contact’s information fields in preview format

• Resizable to allow space for large notes text or absence text

• Updated Call Park behavior and display (configurable)

• Shows more information per parked call (who parked it, caller details)


R/N. Version: 1.1.13 (July 28, 2015)

• New option for operators to retrieve calls parked by other operators

(configurable)

• Server based client preferences: the console preferences are now stored on

the server and follow the operator’s log in.

• Support for duplicating a console operator’s directory, behavior and screen

settings to another operator or operators via the Administration utility

Temporarily Removed

The following component products have been removed from this release so that

development resources can be allocated to key software development. They will be

reintroduced in a later version.

Arc Presence (XML and HTML)

XML Call Centre Agent

Limitations

The following features are capable of support for only one Cisco UCM cluster in this

version:

• Lync Presence: only one connection will be supported.

• Support for Microsoft Lync 2013 is not currently available, but will be supported in

late 2013.

• Cisco Unified Presence: only one connection will be supported

• Telrex and Verint call recording: only one call recording server can be connected

to the Arc server

Permanently Removed

The following features have been permamanenty removed from Arc Premium:

• Static Busy Lamp Monitoring. Arc's dynamic BLF engine (using Cisco's TAPI Super-

provider and AXL technologies) is the only method of monitoring BLF.

• The classic attendant console single-line directory view. This has been replaced by

the new, richer, dual line directory view.

• Support for CUCM 6.x, 7.1.1, 7.1.2 and 7.1.3.

• Whisper Paging (XML).

Supportability & Interoperability Updates

• 64-bit TSP support (Win 2008 R2 onwards) (*TSP driver (Arc’s Computer Telephony

driver) will run in native 64bit mode. 64bit SQL supported. Some server apps will run

in WOW64 mode including the CT Server and Admin applications.)

• Keeps our platform up to date with today’s operating systems (32bit is no

longer available!)


R/N. Version: 1.1.13 (July 28, 2015)

• G.729 codec support (in addition to G.711)

• Low-bandwidth voice codec commonly used on wide area networks

• G729 licenses must be purchased by the partner/customer and are not the

responsibility of Arc/Enghouse Interactive.

• Cisco UCM 9.0(1) and 9.1(1) support

• Current support for 6.1 – 7.1.3 removed.

• Supported versions 7.1.5 - 9.1(1)

• IVT pass 9.0 (1) Jan 2013

• VMware ESXi 5.1 compatibility

• We currently support 4.x – updating to 5.x for industry compatibility

• Vmotion support

• Citrix XenApp server & client support

• Tested with Wyse, Igel and Cisco Thin & Zero clients

• Xen Desktop support

• Xen App Server support

Upgrades

• Upgrades will be supported within the Arc v6 software from the following versions:

– Arc Premium 5.1(4)

– Arc Premium 5.2(0)

• Upgrades from any other version of Arc will need to upgrade to one of the above

versions before being able to upgrade to v6

Localisation Support

Arc Premium version 6.0.0 supports Arabic (Saudi Arabia), Catalan, Chinese (Hong Kong

SAR), Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French,

German, Hebrew, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish,

Turkish and Swedish.

See Arc Solutions Design Guide January 2013 which provides further information regarding

Operating System Locale, which will impact on the deployment of the software in

locations where languages other than English are used.


R/N. Version: 1.1.13 (July 28, 2015)

Build Table

The following table outlines the product components and the respective file and version

numbers. Products highlighted in bold signify a version increase since the previous release.

Product Name File Name Version

Admin ICDConfig.exe 6.0.0.553

Server CTSS.exe

CTSSMGR.exe

CallRex.dll

6.0.0.807

6.0.0.807

1.0.0.813

CT Driver ASTAPI2x.dll 1.0.2.227

LDAP Server ArcLDAPServer.exe

ArcLDAPManager.exe

6.0.0.259

6.0.0.259

CTI server CTI Server.exe

CTI Server Manager.exe

AsCUCMAXL.dll

1.0.3.1144

6.0.0.76

1.0.0.794

CUPS Server Cisco Presence Server Plug-in.exe

Cisco Presence Server Plug-in Manager.exe

CupsPresence.dll

6.0.0.64

6.0.0.26

6.0.0.64

DB Upgrade Tool TransferData.exe 1.0.0.71

Database Script ICD Files Revision 49

Phonetics MetaphoneCOM.dll

XPMetaphone.dll

StemmingLib.dll

1.0.0.0

1.0.0.614

1.0.0.611

Voice Server vsrs.exe

vsrsmgr.exe

6.0.0.93

6.0.0.93

OCS Server OCSPresenceServer.exe

Microsoft OCS Server Plug-in Manager.exe

UCMAConnector.dll

UtilEP.exe

UIUtilEP.exe

1.0.0.15

6.0.0.19

1.0.0.15

1.0.0.15

1.0.0.15

Arc Console

Operator

Operator.exe

Redemption.dll

ASPLCS.dll

6.0.0.2766

5.4.0.2922

5.1.0.9

Arc Connect Agent Arcagent.exe 6.0.00.109

Arc Connect

Supervisor

Suprvise.exe 6.0.0.402

Arc Supervisor

Reports

6.0.0.70

Arc Connect

Wallboard

WallBrd.exe 6.0.0.80

Arc Desk Manager DeskManager.exe 6.0.0.34

Accessibility Scripts Revision 034


R/N. Version: 1.1.13 (July 28, 2015)

Resolved Issues

The following table outlines fixes that have been resolved since the 5.1.3 release. They

include issues that have arisen during internal review as well as generic fixes that have

been reported via testing and customer support calls.

Log Number Issue description

CT Server

ARC2198 Call cannot be answered by Operators (user states call is stuck)

ARC2151 CLI filters not working.

ARC2108 Operators were not able to login to the primary ARC server “Server

Unreachable

ARC1870 Arc Supervisor error "invalid device number" when connecting to phone

ARC1824 Arc Supervisor Cannot amend call filter (DDI exact) after changing Queue

name via Supervisor

ARC1800 Calls going to No Operator Overflow

ARCl791 Operator Login Device Selection screen does not show Device Description

information

ARC1786 Calls intermittently goes to "Default destination"

ARC1539 Unable to Play lnQueue Message

ARC1531 Unable to answer a call presented to an Operator

ARC1494 Remote agent cannot login to Arc server

ARC1418 Operator Calls reverting back from hold to another Location

ARC865 Heavy load on driver at the time of CTI Server crash due to CT link got

suspended and then immediately restored

ARC1349 Resilience Status – Publisher/Subscriber Failover Unknown

TP 32011 Queues are left in break mode when the server clocks moves forward in

time.

TP 32066 In queue messaging is not applied to a call due to call wrap up.

TP 32494 Unable to update break hours in the supervisor due to database user

locale.

TP 32847 Server is unable to recover from failover if devices are OOS for more than

30 seconds.

TP 32856 CallRex integration does not work due to server being unable to load the

DLL.

ARC372 Voice issue

ARC472 Desk Manager not compatible with V6

ARC345 CT Server "Not registered" following a reboot (CT & Voice server set to Auto

Start)

TP 32936 Arc console crashed


R/N. Version: 1.1.13 (July 28, 2015)


ARC462 Calls intermittently gets stuck on Arc Pre CT Device.

ARC720 CTI server not monitoring all System devices when CT server starts up

ARC1038 DTMF not working in V6

ARC1138 Arc v6 over the top patcing using v6 installer

Agent

ARC1821 ACD agent "use existing device details" check box

ARC1494 Remote agent cannot login to Arc server

Admin

ARC2396 Excel import not working

ARC2245 Prompted to save/abandon changes in Resource Repository Groups / CTI

Tab without making any changes

ARC2218 Admin-Call Filters: The lower case "t" for CT is not capital in the info

message when ading a call filter

ARC2215 Prompted to save/abandon changes in CT Driver Tab without making any

changes

ARC2140 Discrepancy in the number of queues assigned to an Operator

ARC1957 Admin Arc configuration report takes a long time to complete and data is

also duplicated multiple times. Report then outputs to 26K pages


ARC1852 Cannot start Arc Voice server on Arc Subscriber

ARC1841 Secondary inter-server channel showing as Unknown after over the top

install

ARC1838 Replication Cannot be installed on SQLServer named instance

ARC1839 Install issue with Arc 6.0.1 and SQL Instance

ARC1828 Inconsistent behavior when updating a Console call filter

ARC1540 Admin > Voice Connect-Invalid message is displayed while connecting to

device

ARC1537 Agent Queues are shown in Voice Connect where it should only show

Voice sessions

ARC1536 If we apply DTMF in key options of Decision box it is not shown in Admin.

ARC1334 Admin memory increase during Excel Import/Export

TP 31990 Application hangs on exporting contact directory to excel file.

TP 31925 Community configuration corrupts agents associated skills.

PDD 28901 Service Queue not added to operator on creation.

TP 32494 Cannot update/create break hours in Admin & Supervisor.


R/N. Version: 1.1.13 (July 28, 2015)


TP 31895 Console connect queues appear to be removed from their assigned

operators.

TP 32681 Unable to update break hours via the administrator.

TP 32642 Unable to purge the databases due to invalid SQL.

PDD 29888 Unable to manually enter a destination device for an action when

creating a DTMF capture script.

PDD 29591 Unable to uninstall resilience on publisher due to insufficient access rights

to the snapshot folder.

TP 32753 Unable to update queue filter due to resilience installation.

TP 32863 Admin shows inconsistent device configuration due to non-existent server

devices.

TP 32859 Documentation on resilience installation does inform user to restart

services.

TP 33025 Arc V6 GA release DBUpgrade or Admin issue where DBs cannot be

opened

TP 33011 Arc v6 Admin issue

ARC313 Admin cannot connect to a device to playback/record message

TP 32843 Community Element issue

ARC342 Arc V6.0.0 Voice session oveflow

TP 32904 Supervisor unable to increase wrap up time but able to perfom change in

Admin

ARC343 Arc agent v6.0.0 .86 Completion code selection

ARC470 OPR cannot connect to Database v6

Arc475 Supervisor 6.0.0.116 or 6.0.0.124 cannot connect to Database for reporting,

however they can use Supervisor for on-line updates

TP 33025 Arc V6 GA release DBUpgrade or Admin issue where DBs cannot be

opened

CTI Server

ARC2285 ARC CTIS Crash

ARC2170 Operator received an error when logging in "Failed to make the operator

available. Call processing will not be available. The following error was

returned: Invalid state."

ARC2136 ARC operators unable to login to console

ARC2130 Call cannot be answered via Console and stays stuck on screen

ARC2126 Call cannot be transferred and then stuck as talking on Console screen

ARC2096 Arc Publisher CTI server going into Partial mode

ARC2053 Voice server Auto Attendant digit option do not take effect until the

message is complete


R/N. Version: 1.1.13 (July 28, 2015)


ARC1872 Arc CTI server DRM unavailable

ARC1848 BLF Subscription blocked if F2 is left open during load balancing

ARC1801 Multiple BLF issues

ARC1701 Queue is set to Forced Delivery and Operator is available , however the

call sits in Queued Call area and is not presented to the Operator

ARC1686 Arc Operator Consoles are getting "CT Error" message

ARC1180 CTI Server Service Stopped


ARC1006/481 Issues with CTI server exception handling

ARC-841 CTI Server failure

ARC-865 Heavy load on driver at the time of CTI Server crash due to CT link got

suspended and then immediately restored

ARC-852 Recording issue in Admin>Voice Connect

ARC1321 Calls not routing to Arc

PDD 29150 Operator is unable to see the presence configuration in its preferences

window if site is running on the evaluation license for presence features.

PDD 27787 CTSS memory leak (DB Error handling).

TP 32326 Issue with BLF status within console when using EM extensions.

TP 32362 No BLF as CTI Manager and corresponding SCVHOST.exe consume

memory.

TP 32857 Operator unable to log in when DRM determines that device has an EM

profile logged in on it.

TP 32922 DRM requests appear to be timing out. Also see TP 32362.

TP 32362 No BLF as CTI Manager and corresponding SCVHOST.exe consume

memory

TP 32618/ TP

32947

Sporadically does not display line status for any device.

Arc347 Arc v 6.0: VS script doesn't complete and take follow on action

ARC481 CTI server has been crashing a few times this morning.

ARC617 Intermittent issues with call delivery following Arc IVR routing to Queue

ARC336 OPR v6.0.0.1046 getting "Not routed" & "CT error" message during call

control

ARC720 CTI server not monitoring all System devices when CT server starts up

ARC810 OPR issue if logging in with +0442074121309

ARC1033 Unable to set the logging level to "Full" through the GUI

AR-724 OPR cannot connect to Database v6 - CTIS


R/N. Version: 1.1.13 (July 28, 2015)


ARC1038 DTMF not working in V6

Mbus

ARC1387 Publisher Server power off causes failover to work incorrectly

CTI Server Manager

ARCl728 CTI Server > Preference > Logging > Lines Per Files inconsistent behavior

ARC1533 CTIS logging cannot be set more than 100 no of files

CT Driver

ARC2014 Operator is unable to answer call and gives CT Error


ARC1789 Arc failures - Customers called complaining of device out of service

ARC1785 Both Arc CTI Servers crashing on a regular basis

ARC1513 ARC CTI service stopping abnormally

TP 32191 Better failure handling whilst attempting to monitor a device.

TP 32043 Driver attempts to monitor devices twice thus causing duplicate events for

connected clients.

PDD 27566 Implement Cisco fix for TSP Memory leak due to heavy extension mobility

usage.

TP 32901 Server is not receiving events from CT Driver due to corruption in internal

device lists.

Operator Console

ARC2135 Call cannot be answered

ARC2109

Operators reported no one can login and the operators already login

could not take any calls.

ARC2089 Operator Failover & Failback behaviour inconsistent

ARC2083 Queues panel increase in size automatically

ARC2075 Console screen issue (reverse text)

ARC1930 VMail icon greys out when trying to transfer from OPR

ARC1901 Window Size Issue - Application not saving changes

ARC1818 BLF shows incorrect status after logging out and back in on a EM device


ARC1717 Contact BLF does not get refreshed with correct status

ARC1582 VMail icon greys out when trying to transfer from OPR.

ARC1712 New call info required in Screen pop api v6.0.0

ARC1577 Console call issues with duplicate directory numbers across sites


R/N. Version: 1.1.13 (July 28, 2015)


ARC1570 Since upgrading from 5.1 .0 to 6.0 there is a different behaviour in how the

Keyword search results are displayed.

ARC1562 Manual dials from console operator with overlapping dial plans are not

selecting the correct contact

ARC1531 Unable to answer a call presented to an operator

ARC1357 Opr Transfer Issues following upgrade to V6

ARC1046 Unable to answer a call presented to an operator

ARC1611 Console conference icon not available if device does not have BLF status

ARC1675 Unable to call speed dials while running on subscriber

ARC1673 Operator will not be able to retrieve the call back by using the keyboard.

for some unknown reason. the retrieval icon goes grey


ARC1357 OPR Transfer Issues following upgrade to v6

TP 32296

Display tab option 'Sort queues alphabetically’ is not displaying in when

running in Spanish.

PDD 27542 Problems obtaining Free\Busy calendar information from Exchange 2010.

TP 31575 CSCtw72622: Attendant Console does not pop up when second call

arrives.

TP 31638 Having a '&' symbol in company name truncates the subject on an email.

TP 31852 Operator application pops when configured not to whilst working in

another application.

TP 31604 Resizing settings are not kept after restart of Console.

TP 31740 Calendar integration causing issues with console.

TP 31745 Calendar status not displaying due to communication with outlook.

TP 31756 Unable to launch Outlook due to Console Calendar integration.

TP 31904 Contacts current ‘Do not disturb’ status is blank on opening the device

status window.

TP 31875 Console "All Queues" Flag colour is not persistent after logging out and

back in again.

PDD 27889 Add the ability for a console user to turn off the display of the servers

contact matching results for an incoming call.

PDD 27515 Unable to display the correct CUP status for multiple contacts in the

directory that are using the same CUP ID.

TP 31811 Application no longer displays error messages for requests made by a third

party application connected by the Screen Pop API.

TP 32465 BLF status not displaying on a lateral search.

TP 32578 Windows DPI setting causes ARC GUI to display text setting incorrectly.


R/N. Version: 1.1.13 (July 28, 2015)


TP 32337 Blind transfers are slow and console appears to freeze due to high network

latency.

TP 32600 Arc Failover and recovery using Screen Pop API.

TP 32601 Application freezing due to searching for a contacts details.

TP 32698 Mapping the contact property User_Profile allows the console to still edit

that field.

TP 32326 Issue with BLF status within console when using EM extensions.

TP 32766 Calendar status on contacts slow to update.

TP 32687 Transfer to voicemail option not becoming enabled.

TP 32750 No contacts displayed whilst logging on to an Arc Subscriber server.

TP 32663 Application fault whilst loading the redemption component.

TP 32662 Database connection causing the application to freeze.

PDD 29820 The setting “All directory groups use the same settings” sometimes fails to

be applied to a user profile.

PDD 29901 Performing transfers across clusters using the keyboard can produce

different results as to when using the mouse and the right click contact

menu.

PDD 29858 The console can fail to login successfully and as a result can freeze the

application.

TP 32705 Operator randomly does not get its custom directory tabs in the operator

client

ARC472 Desk Manager not compatible with V6

ARC457 CLONE - Alternates details show no data if only icon fields are chosen

ARC466 CLONE - Irrelevant message displays on configuring Alternate Numbers

preferences

ARC486 CLONE - status of device donot change automatically when user logs out

from EM Device

ARC772 BLF does not display until requested by pressing F2

ARC831 Unable to obtain control of some extensions

ARC1144 'Send Email' button in contextual menu for contacts does not work

ARC961 Calendar Presence delays in showing status

ARC1479 The BLF status monitoring is stopped after Load Test executed with 3000+

contacts

Supervisor

ARC2318 Arc Supervisor hangs when accessing Community configuration

ARC2296 Arc Supervisor error when accessing Community Configuration

ARC2260 'Device not found' error when connecting to Voice Connect


R/N. Version: 1.1.13 (July 28, 2015)


ARC2204 Able to add multiple DDIs of the same number

ARC2203 DDI Filters can be added in Supervisor even though they do not exist in the

configuration

ARC2163 Supervisor Client receives server reconnection notifications on a regular

basis

ARC2151 CLI filters not working.

ARC2113 Supervisor error when adding new INQ script message


ARC1778 Filters in Administrator don't match filters in Supervisor V6.0

ARC1797 Supervisor v6.0.0.179 not connecting to phone, error "Device not found"

ARC1145 Supervisor not responding and application ghosted.

ARC1143 Supervisor message "Unknown request. The following reason was returned.

You do not have the correct authority

ARC1565 CS04 report doesn't match with daily report;affected data:TIME LIMIT after

5 seconds.

TP 32488 Service level report ‘CS12’ showing results for all queues, not just the

selected one.

TP 31496 Unable to delete a skill from a skill template.

TP 31764 User activity does not always show the correct call status.

TP 31589 Unable to manage Voice Sessions.

TP 31891 Third party component window is displayed and stops the user from

opening monitor templates.

PDD 28902 Service Queue not added to operator on creation

TP 32904 Supervisor unable to increase wrap up time but able to perfom change in

Admin

ARC365 Cannot Update Call filter tags via Arc Supervisor application

ARC598 Cannot add new Call filter tags via Arc Supervisor application

ARC597 Supervisor crashing on ONLINE Updates (Voice connect) (RQST146436 )

ARC483 Supervisor QR20 Report displays incorrect information

ARC833 issue related to deletion of filter items in call and console connect

ARC1042 Supervisor not displaying "Invalid Password" Information Window

ARC1041 Supervisor unable to login on first attempt after restart of CT Server

ARC840 Arc v6 Supervisor does not save template

DB Upgrade Tool

TP 31855 Unable to perform a DBU bulk copy if upgrading from v5.1.2sr1 or earlier to

v5.1.4.


R/N. Version: 1.1.13 (July 28, 2015)


TP 32858 LDAP Sources do not get changed from static BLF monitoring to dynamic

BLF Monitoring.

Supervisor Reports

TP 31913 Exporting report CN03 to excel results in the output file being corrupt.

TP 32248 Exporting report CO06 to excel results in the output file being corrupt.

TP 32111 Reports CO01 to CO08 can have incorrect ordering of their results.

TP 32430 Report AR04 is showing incorrect results due to calls being transferred back

to the queue by an agent.

TP 31538 Report CS03 does not take care of all Redirected or Completed and all

Overflow types.

TP 31605 Report CO01 does not load correctly due to report selection criteria.

TP 32487 Reports CS05 - Overflow calls by time not in order

ARC483 Supervisor QR20 Report displays incorrect information

ARC1005 CN05 Abandoned Calls Overview by Date

Screen Pop API

ARC1712 New call info required in Screen pop API v6.0.0

TP 31779 Console indicates there are 0 calls but the API notifies a new connection

that there is one due to an error in the XML engine.

TP 31830 A third party application is making a request to clear an active call via the

Screen Pop API, when the call does not actually exist due to an error in the

XML engine.

CUPs Server

TP 31531 A Cisco Presence user’s information field does not always show in the

Console.

TP 31382 Cisco Presence does not display if the User ID is in UPN format.

Wallboard

ARC1466 Wallboard crashes showing “invalid pointer” exception on exiting.

TP 32286 Editing an existing template by adding more operator users to it and then

saving and reopening that template causes display issue.

ARC-762 6.0.0.10_6.0.0.64_GA Wallboard Alarm - The flashing on warning is not

consistent

Voice Server

ARC1 410 Arc V6 Voice server application prompt to be STOPPED when user logs off

from Arc server PC

ARC 1416 Callers do not hear messages when routed to Arc Voice Server (Auto

Attendant)

PDD 25522 If a new voice port is added then the voice server service is required to be

restarted.


R/N. Version: 1.1.13 (July 28, 2015)


TP 32764 Phrases and Messages appearing to duplicate in Admin and Supervisor.

ARC784 Arc v6 Voice server cannot start using FQDN issue

ARC952 Following a reboot, 1 static voice port does not monitor

DB Component

ARC1840 Replication Failing on Subscriber - Off Box SOL

ARC1838 Replication Cannot be installed on SOLServer named instance

ARC1 620 SOL Memory increases until the SOL Services stops

LDAP Server

ARC2004 Duplicate users in Arc directory

ARC1597 iplanet-Change notifications are not recieved after restarting iplanet

directory server V6.0

TP 32553 LDAP synch times not matching what's in Admin tool

ARC351 AD updates via change notification feature not picking up changes

during the day

ARC843 Clone -Change notifications not working on Iplanet in LDAP Server

ARC858 LDAP synch modes (only works with Online mode in V6)

Desk Manager

Arc472 Desk Manager not compatible with V6

Installer

ARC-1138 Arc v6 over the top patching using v6 installer causing ActiveMQ not to

start

Documentation

ARC2429 Question marks in compatibilty guide

ARC2148 Call cannot be transferred and then stuck as talking on Console screen

ARC1413 Requirements for SQL permissions in ARC

ARC1557 Supportability of Arc server with NIC teaming


R/N. Version: 1.1.13 (July 28, 2015)

Open Issues


CTI Server

PDD 30117 Using the Legacy Wave Driver, disconnecting from a static voice port whilst

playing a phrase does not end the playback.

PDD 30121 After restart of Voice Server during the recording of a new phrase the menu

prompts are not played to the call.

N/A With systems that have In Queue messaging enabled, CTI Server memory

usage increases over time in small increments.

ARC594 Issues with BLF after patching latest v5.1.4 and new DLL drom TP 32362

(RQST146230 - Finnings)

Supervisor Reports

N/A Reports (including Graphical) have several layout/display issues that are to

be resolved and contain some inconsistencies as well as inaccuracies

Operator Console

TP 32786 Console appears to lose all call information after clearing a call from the F5

area.

TP 32289 Console intermittently hangs.

PDD 30285 The device selection screen is displayed during server switching whilst

failover occurs.

PDD 30301 Presence window line status does not show campon icon if a call is currently

camped on.

PDD 30294 The checkbox when removing call forward in device features fails to allow

you to apply the changes; instead you manually have to remove the

forward destination.

PDD 30293 BLF is not displayed in the directory list when selecting a forward destination.

CT Driver

TP 31962 Lower Case Letters MAC in Device Name breaks

Supervisor

ARC2006 DDIE/DDIM filters do not get displayed properly

TP 32904 Unable to amend wrap up times against queues.

CUPs

TP 32031 ‘Info’ field from Cisco Presence is not always populating with accurate

data.

Voice Server

PDD 29942 Stopping the Voice Server can sometimes cause the service to crash.

CT Server


R/N. Version: 1.1.13 (July 28, 2015)


1627 Specific transfer scenario generates incorrect name associated with DN in

operator client

MBus

ARC1387 Publisher Server power off causes failover to work incorrectly


R/N. Version: 1.1.13 (July 28, 2015)

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