Release Notes for Cisco Unified Contact Center Enterprise & HostedRelease 10.5(2)First Published: July 07, 2015Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000 800 553-NETS (6387)Fax: 408 527-0883 2015 Cisco Systems, Inc. All rights reserved.C ONT E NT SC H A P T E R 1 Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2) 1Introduction to Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2) 1Maintenance Release Installation 1New and Updated Features 2New Features 2Updated Features 2Caveats 2Resolved Caveats 2Open Caveats 8Documentation Changes 9Related Documentation 9Documentation Feedback 9Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)iii Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)ivContentsC HAP T E R 1Release Notes for Cisco Unified Contact CenterEnterprise & Hosted Release 10.5(2) Introduction to Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2), page 1 Maintenance Release Installation, page 1 New and Updated Features, page 2 Caveats, page 2 Documentation Changes, page 9Introduction to Cisco Unified Contact Center Enterprise & HostedRelease 10.5(2)These release notes describe newfeatures and changes for Release 10.5(2) of Unified Contact Center Enterprise& Hosted (Unified CCE) software.Maintenance Release Installation1 Plan and schedule the maintenance period.2 Review all applicable documentation.3 Download the maintenance release.4 Stop all ICM services.5 Uninstall any ES that are installed on the servers.6 Double-click the maintenance release file to begin the installation.Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)1New and Updated FeaturesNew FeaturesSQL SP3 SupportSQL Service Pack 3 with Microsoft SQL Server 2008 R2 is now supported.Updated FeaturesOutbound CPA Support with Cisco UBEYou may use Call Progress Analysis (CPA) in Outbound Option deployments configured with a Cisco UnifiedBorder Element (Cisco UBE).To identify the compatible IOS images, refer the Compatibility Matrix at http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_10.5(x).For configuration guidelines, refer the Outbound Option Guide for Cisco Unified Contact Center Enterpriseand Hosted at http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/tsd-products-support-series-home.html.Java Version UpdatedThe version of Java is updated from 1.6.0_30 to 1.6.0_85.OpenSSL UpgradedOpenSSL is upgraded to openssl-0.9.8zf.AACC 6.4 SupportAvaya Aura Contact Center (AACC) 6.4 is now supported.The Automated Administrator for Symposium(AAS) feature is no longer supported starting Cisco UnifiedCCE 10.5(2) because AACC 6.4 does not support SEI (Symposium Event Interface) lite.NoteCaveatsResolved CaveatsThis section contains a list of resolved caveats (those that have been fixed since the last maintenance release). Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)2Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)New and Updated FeaturesHeadline Component Severity IdentifierINCRPNic crashes router 1 CSCuo63478Dialer Stuck Port handling sometimescauses Dialer exitoutbound 2 CSCup13112Script Ed crashes for PQ configurationwhen reload config button clickedscripteditor 2 CSCuu33626SIP throttle dialer crash observed duringoutbound load with PCBoutbound 2 CSCup33683HistLogger process asserts due to emptyhistorical tables on startupdb.logger 2 CSCur19587Acmi pim crash is seen when childcg iscycled in the bcwrdcomp Testingpg.acmi 2 CSCut97983Memory leak observed in the SIP Dialerduring 300 campaign load.outbound 2 CSCuq80813IVR--Live Customer record is update as21 instead of 10 in Dialer Detailoutbound 2 CSCup61126UCCE Dialer Crashes after agentdisconnects preview reservation calloutbound 2 CSCup96363Dialer timing issue causes issues withwrap-upoutbound 2 CSCup34977BA Import process exit due to exception outbound 2 CSCuo78834OPC Assigns PQ Steps To Agent EvenThough Login Failedpg.cucm 2 CSCur72097Call variables are not evaluated correctlywhen executing steps for PQrouter 2 CSCup44715Events armed for TransRouteToVRUevenif RC doesn't support armingrouter 2 CSCuq43349Congestion Ctrl Params sent inconfigurePGResp when disabledrouter 2 CSCus12776Evaluation of CVE-2014-3566 on UCCE scripteditor 2 CSCur46573Websetup does not work on ES patchuninstallationinstall 2 CSCuq14764Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)3Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)Resolved CaveatsHeadline Component Severity IdentifierAgent login fails after CUCM upgrade to10.5.2 in UCCE 10.5.1pg.cucm.jtapi 2 CSCuq74011Db worker crashing install 2 CSCup92282Authorization Server option is notdisplayed in UCCEwebsetup for HCS12kweb.setup 2 CSCup54910Unable to set the trace level for the dialerusing CCEADMINweb.config.ui 3 CSCuu10757Tomcat7 Memory Leak on HDS-DDSonlyweb.config.api 2 CSCur36838UCCE OVA Default SCSI ControllerChangeinstall 3 CSCur18470CAD Agent PG OVA images should notbe valid in 10.0install 3 CSCup58912Campaign Manager Exception afterImportoutbound 3 CSCuo78811Outbound Dialer can only point to IP forGateway/Sip Proxyoutbound 3 CSCuq78796CampaignManager exception during diallist import (Q185294)outbound 3 CSCuq85972Dialer retries PCB record with call result25outbound 3 CSCup86899Dialer sends ClearConncection requestprematurelyoutbound 3 CSCuq41366SIP 487 result code with PSTN cause 16logged as Result Type 2outbound 3 CSCus49974PIM Disconnects updating AgentAttributespg.cucm 3 CSCup97335Agent Attr removed when an AgentPeripheral Number (AgentID) is modifiedpg.cucm 3 CSCur17662OPC removes media skill group afterreskillingpg.opc 3 CSCus21408Agent Desktops greys out pg.opc 3 CSCun94928 Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)4Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)Resolved CaveatsHeadline Component Severity IdentifierCall Duration is not taking intoconsideration NetQTimepg.opc 3 CSCuo40554Digits Dialed showing NULL after warmtransfer in Child TCDpg.opc 3 CSCup45473OPC overrides the calling number oncethe 2nd transfer to Queuepg.opc 3 CSCup77765Agent_Event_Detail info is being sent 1second prior to the intervalpg.opc 3 CSCuq96397Wrong reason code after 2nd internal callwhen wrap-up enabled.pg.cucm 3 CSCuq57042Router Call Key Changes during CTIPostRoutepg.tdm 3 CSCus26570CCE Agent receives call when exitingwrap-up state placing a callpg.cucm 3 CSCuq02801Talking Agent Count in Portico notshowing accurate numbercg.ctiserver 3 CSCuq35086Duplicate party in aCALL_CONFERENCED_EVENTcg.ctiserver 3 CSCuq76674NodeManager not able to restart hung CGprocess scenariocg.ctiserver 3 CSCur61189Agent stuck in Talking on CTIOS desktopwhen blind transfer from CTIOSpg.cucm 3 CSCur41319Agent data doesn't reflect on FinesseSupervisorcg.ctiserver 3 CSCur08077Persistent variables not retained afterexit_routerdb.logger 3 CSCuq22502Termination_Call_DetailStartDateTimeUTC column is local timenot UTCdb.logger 3 CSCuq22838ICMdba sync fails when Logger'shostname is 15 or more charachters longdb.logger 3 CSCus56011Schedule Purge not taking effect properlyfor Skill_Group_Intervaldb.logger 3 CSCut61964Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)5Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)Resolved CaveatsHeadline Component Severity IdentifierController_Time is not updating properly reporting 3 CSCus06886Fail: NetWrkCIC: fatal error in receivethreadrouter 3 CSCur86152UCCE chooses duplicate Agent ID whenauto generating the Agent IDaw.tools 3 CSCur48689Incorrect values for ServiceLevelTo5 realtime field for Precision Queuerouter 3 CSCup27350ServiceLevelTo5 field in Skill Group RTtable does not reset to 0router 3 CSCup44276Calls abandoned on ICMscript in AppGWnode isn't marked as abandonedrouter 3 CSCup66422DialerSkillGroup reg key needs to bedisabled - Causes RTC to crashaw.tools 3 CSCur89705Requery Reason '3' calls increment"CallsOffered" but not "RouterError"router 3 CSCut34360DBLookup Fails when column DataTypeis set to ncharrouter 3 CSCut61810Cmsjserver process didnt restart post deadlock situationaw.conapi 3 CSCuq35267Delay when updating Supervisor SGafterlaunching configuration manageraw.tools 3 CSCuo79971Incorrect Avaya PIM state received inSNMPserviceability.snmp 3 CSCuq44979Record CPA Not Working for CUBEOutbound Calls (Early Update Call Flow)outbound 3 CSCup66801Supervisor Assist request Timeout whenSupervisor Agent not availablepg.cucm 3 CSCuq54519Precision Queue not routing appropriatelybecause agent is not part of PQrouter 3 CSCun42350OPC logs in agent in skill groups whichwere removed from configurationpg.opc 3 CSCup40044CallHeldEvent Not Received pg.cucm 3 CSCup55756 Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)6Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)Resolved CaveatsHeadline Component Severity IdentifierAgent can't stay ready after RNA timeoutfrom CVPpg.cucm 3 CSCuq74727Registry upgrade fails if MR patch isselected along with main installerinstall 3 CSCur64063Agent state event report NOT_READYwith RONA(32767) reason codepg.cucm 3 CSCut80185Desktop should go NOT READY whencall fails to ring phone with Requerypg.cucm 3 CSCuu22151OPC not clearing theINTERRUPT_ADVISORY statepg.opc 3 CSCsz74968Route Request timeout with no route endfrom OPCpg.opc 3 CSCut95594AllTrunksBusyToHalf fromNetwork_Trunk_Group_Half_Hourincorrectpg.opc 3 CSCuu24392Direct PreviewOutbound Agents stuck inreserve state intermittentlyoutbound 3 CSCut63863CICM not clearing queued call eventhough call is cleared at NAM levelrouter 3 CSCuq20928Router does not log when CTSG recordsexceed maximum supported limitrouter 3 CSCuq36098DbLookUp fails if the column is empty. router 3 CSCut95709WebSetup will fail on UCCE componentselectionweb.setup 3 CSCuu63942Config tool crash seen in admin client aw.tools 3 CSCuo89679eapim has memory leak under load pg.cucm 3 CSCup13485TalkInTimeTo5 is not updating inPrecision_Q_Real_Time Tablereporting 3 CSCuq56726"CallRoutedToday" Field is not updatedin PeripheralRealTime tablerouter 3 CSCur10642Dialer asserts when you execute theprocmon command in badialer processoutbound 3 CSCur98371Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)7Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)Resolved CaveatsHeadline Component Severity IdentifierIncorrect agent skill group limit checkduring agent configurationrouter 3 CSCus38433TCD is not cutting in proper order andcreating problem in reportingpg.tdm 3 CSCuu68501Many PCBrecords for logout agent causesdialer to stop dialingoutbound 3 CSCup80791CCE logger process creating obsoleteDB-Lib registry key on start updb.logger 3 CSCuu52473PGSetup shows ICM version as 10.5(1) install 4 CSCuu34936"Modify Security" button should beremoved from Script Editorscripteditor 4 CSCur97003ICMCCNextStep window appears afterevery restartinstall 4 CSCut89102JANUARYand MARCH2015 OpenSSLVulnerabilitiesrouter 4 CSCut45829PIM logs Device Target IP address asDNFpg.cucm 5 CSCup05045Administrative Script Schedule FrequencyDisplayed Incorrectlyscripteditor 5 CSCut36502Warning After Applying CCE 10_5_1ES9aw.tools 5 CSCut73649DBW(DBWorker) process asserts due toissue with external SQL Data baserouter 6 CSCuu08961Open CaveatsThis section contains a list of all defects that are currently pending in Unified CCE Release 10.5(2).Headline Component Severity IdentifierCRSP nic crash was seen in multiple NCT scenariosin bckwrd Comp Testingrouter 3 CSCuu21708Recovery table registry key fails to update db.logger 3 CSCuu26777 Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)8Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)Open CaveatsHeadline Component Severity IdentifierOPC process: Invalid ServiceLevelType 0 errordisplayedpg.opc 3 CSCuu45699SIP Dialer Memory Leak outbound 3 CSCuu63563Documentation ChangesRelated DocumentationThe following information relates to product documentation for Cisco Unified Contact Center Enterprise.Obtaining Documentation, Support, and Security GuidelinesFor information about obtaining documentation, obtaining support, providing documentation feedback,obtaining security guidelines, and also recommendations for aliases and general Cisco documents, see themonthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technicaldocumentation.For Additional InformationSee these sources for Unified CCE product documentation: Latest version of these release notes Unified CCE documentation index on Cisco.comDocumentation for these products can be found at the Unified CCE documentation index: Cisco Agent Desktop (CAD) Cisco CTI Object Server (CTI OS) Cisco Unified Contact Center Management Portal (Unified CCMP)See this source for Cisco Finesse documentation on Cisco.com.Documentation FeedbackYou can provide comments about this document by sending an email to the following address:mailto:contactcenterproducts_docfeedback@cisco.comWe appreciate your comments.Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)9Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)Documentation Changes Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)10Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)Documentation Feedback