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Legal services for the leisure and hospitality industry

Innovate in

Employment issues including

recruitment disputes

a fast pacedenvironment

communication channels &

Leverage new

technology

of the sharing economy Take advantage

Appeal to ever changingtastes and demands

(the rising importance of Generation Y)

talent

and Attract

manage Gain & maintaincustomer loyalty

Boyes Turner has a long standing reputation supporting hospitality businesses with an expertise in terms of legal issues affecting the hospitality and tourism industry. Their specialist teams are ranked amongst the best in the UK and we are delighted to have Boyes Turner on board as a business partner.Sergey Shishkin, British Hospitality Association

…well regarded for her tenacity.…a first class business resource.…an expert and leader in her field.…highly regarded employment lawyer

with a cutting-edge mediation practice.…provides superb and pragmatic advice.

Chambers Guide to the UK Legal Profession said of Helen:

Meet Helen Goss

Services for the leisure and hospitality industry

Sale and purchase of property

Leases

Management of

property portfolios

Property finance

and investment

Property

Mergers and acquisitions

Directors’ duties

Company formation

Financing

Corporate Insolvency

Restructuring

Bankruptcy and recovery

Business Support

and Insolvency

Commercial contracts

and risk management

Franchising

On-going commercial relationships

Brand management

Data protection

IT procurement

E-commerce

Media and advertising

(including social media)

Outsourcing

Consumer rights

International growth

Agency, distribution and supply

Labelling and packaging

Commercial

Contract disputes

Trading standards

Debt recovery

Retention of title claims

Commercial agent claims

Intellectual Property disputes

Dispute Resolution

Advice and representation in tribunals

Reorganisations

Redundancy programmes

TUPE – outsourcing and sale/purchase

Change management

Managing sickness and poor performance

Data protection issues

Contract and policy reviews

Advising on equal opportunities and discrimination

including bullying and harassment

Disciplinaries and grievances

Collective consultation obligations

Flexible working requests and family friendly issues

Holiday pay including variable pay

Working Time Regulations

Issues around bonuses

Mediation and executive/leadership coaching

Negotiations and issues relating to unions

Restrictive covenants

Breach of confidentiality

Policy toolkits

Webinars

Training

Business immigration

Whistleblowing

Employment

Clients include: hotels • restaurants • coffee shops • spas • sports facilities • cruise ships

golf clubs • historic homes and palaces • caterers • visitor attractions • pubs and bars hospitality companies • contract catering • suppliers of the industry

Services for the leisure and hospitality industry

Sale and purchase of property

Leases

Management of

property portfolios

Property finance

and investment

Property

Mergers and acquisitions

Directors’ duties

Company formation

Financing

Corporate Insolvency

Restructuring

Bankruptcy and recovery

Business Support

and Insolvency

Commercial contracts

and risk management

Franchising

On-going commercial relationships

Brand management

Data protection

IT procurement

E-commerce

Media and advertising

(including social media)

Outsourcing

Consumer rights

International growth

Agency, distribution and supply

Labelling and packaging

Commercial

Contract disputes

Trading standards

Debt recovery

Retention of title claims

Commercial agent claims

Intellectual Property disputes

Dispute Resolution

Advice and representation in tribunals

Reorganisations

Redundancy programmes

TUPE – outsourcing and sale/purchase

Change management

Managing sickness and poor performance

Data protection issues

Contract and policy reviews

Advising on equal opportunities and discrimination

including bullying and harassment

Disciplinaries and grievances

Collective consultation obligations

Flexible working requests and family friendly issues

Holiday pay including variable pay

Working Time Regulations

Issues around bonuses

Mediation and executive/leadership coaching

Negotiations and issues relating to unions

Restrictive covenants

Breach of confidentiality

Policy toolkits

Webinars

Training

Business immigration

Whistleblowing

Employment

We have worked with Boyes Turner for 8 years and we know we can always rely on their sensible advice that works for us.Wentworth

• IT systems procurement• Franchising• Consumer rights law• Data protection and data security • E-commerce • Software licensing and other technology agreements • Modern Slavery Act 2015 – impact on the supply chain

boyesturner.com/our-expertise/ leisure-hospitality-1

Commercial/ Corporate

Gaining the trust and loyalty of customers is essential for long-term success and drives high customer service levels across the industry. On a business-to-business level it is key for suppliers who depend on repeat business. It is also at the heart of the relationship between the hospitality and leisure business and their customers – it fuels word-of-mouth, more important than ever in the digital era.

How we can helpAdvertising Many strategies around customer loyalty involve targeted campaigns focussed on specific individuals – we can help you make sure that you don’t fall foul of legislation during the process.

Commercial contract support and drafting We can help you when drafting customer loyalty programmes; in negotiating your day-to-day contracts with suppliers and customers; and we are on hand to help you put your ideas into practice.

Data protection You want to be able to use your customer information to increase loyalty. We can help you to understand how to collect, share and commercialise personal data safely to be able to do just that!

Franchising Brand strength comes in to its own with customer loyalty. Customers see a name they recognise and know the level of service they can expect, driving a decision to buy. If your business has a strong brand you can use this to accelerate growth and expand. We can help you create a franchise model that will help you grow your business to the next level.

Boyes Turner is solutions focussed. They really understand us and the issues facing our industry.Royal Caribbean Cruises

Gain and maintaincustomer loyalty

How we can helpEmployment We will make sure that you are kept up-to-date with changes as they happen. We can make sure your systems and policies work for you and for your employees.

Tips have always been an important part of pay in the industry, however dealt with. The management of service charges and the code of practice are under scrutiny and review and things may change.

Tips and tronc schemes

Sales and marketing

HRprofessionals

How we can helpEmployment Day-to-day employment issues as well as advice on major reorganisations due to business growth and development.

Recruitment disputes, investing in careers, taking on apprentices, the living wage, zero-hours contracts, managing absences, holiday pay, social media issues – the life of an HR professional is not easy these days; but we can help guide you through the maze of employment law.

We can provide you and your staff with the right training to manage these issues. This can include help with drafting contracts and tool kits to make sure that your terms are attractive to staff and competitive. If problems arise we can help you deal with these and support you in tribunal or with mediation.

We know that attracting, nurturing and keeping the right people within your business is at the heart of the leisure and hospitality industry.

Appeal to ever changing tastes and demands (the rising importance of Generation Y)

• Managing absence• Holiday pay• Zero-hours contracts and exclusivity• National minimum wage and national living wage• Agency workers • Social media • Apprenticeships

boyesturner.com/our-expertise/ leisure-hospitality-1

Employment

How we can helpIntellectual property, branding and advertising Adopting a new brand is exciting. Creating and establishing that brand can be expensive and requires proper care and protection.

It is important that the chosen brand can be legally protected and that it does not infringe a third party’s rights. If this occurs, it can result in the withdrawal of the brand, the necessary development of a new brand and even expensive and drawn out litigation. We can help you protect your brand to ensure that this doesn’t happen.

Corporate As businesses include new services and products and expand into new areas, they may find that rather than growing organically they turn to acquisition. Our mergers & acquisitions team can help you whether you are looking to buy or sell your business.

Our corporate team can help you navigate your duties as a director, with the legal side involved in investing in businesses, and with continuing support around corporate issues and funding.

Retention of title claims The ability for a seller of goods to retain title in them is rising in importance for the leisure and hospitality industry as restaurants and hotels increasingly sell more tangible products. We can help you understand how to retain title until a number of conditions are met (usually payment) by the buyer and we can help you enforce this when things go wrong.

Generation Y (or the Millennials) are having an impact both on the leadership of organisations – as they rise through the ranks in the workplace – as well as on traditional business models and service offerings, as their buying power increases.

Millennials are impatient. They want a bespoke offering. They want to be able to buy directly and compare offerings quickly. They have come to expect high standards and for advances in one industry to be quickly brought across into others. Adapting to these changing tastes and demands is necessary to appeal to this increasingly important market.

Business strategy

Attract and manage talent

HRprofessionals

Your team understand that we operate in a customer service industry, which is fast paced. You adapt your guidance to support this, and more importantly you provide a great customer service to your clients.Westbury Street Holdings

The environment in which we operate is constantly changing – disruptive technologies, new business models, increasingly demanding customers and employees, and soaring real estate prices, are just a few. Success depends on being one step ahead and being able to respond and adapt to what is thrown at you.

How we can helpCommercial relationships

Innovation doesn’t happen in a vacuum and is often produced as a result of partnerships, new supply chains or changing the terms of existing contracts. We can make sure that your relationships work, whether this is through setting up joint ventures or partnerships or drafting new supply contracts. We can act as quickly as you need – we understand that time is of the essence.

Innovate in what is already such a fast paced environment

They really speak our language.L’Ortolan, Michelin starred restaurant

Leverage new communication channels and technology

How we can helpCommercial contract support and drafting

Our leading IT team can help you buy the software and systems necessary for you to do business in this increasingly digital world. With the ever increasing use of e-commerce in most leisure and hospitality businesses, our specialist technical knowledge will help you avoid pitfalls.

Technology has transformed the way we all do business. It has changed customers’ expectations. Having a digital media strategy is no longer a ‘nice thing to have’. All leisure and hospitality businesses need to leverage technology to stay ahead of their competitors and in favour with their customers. This ranges from use of social media, to providing wifi for guests/customers, to the creation of apps and embracing new software.

• Business tenants and security of tenure• Retail leases and concession arrangements• Serviced and mixed use residential developments• Change of use• Planning limitations including restrictions on hours of trade

boyesturner.com/our-expertise/ leisure-hospitality-1

Property

ITprofessionals

Business strategy

To have an initial consultation with the leisure and hospitality team, call +44 (0)118 952 7254 or email leisure&hosp@boyesturner.comtwitter @BTLeisureHosp

Boyes Turner

Abbots House Abbey Street Reading RG1 3BD United Kingdom Tel +44 (0)118 959 7711 Fax +44 (0)118 957 3257

www.boyesturner.com

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