Regulatory investigations – Introduction
The aim of this note is to give practical guidance on the conduct
of investigations instituted by the FCA. Reference will also be
made to the investigatory
powers of the PRA where relevant.
The starting point for a firm finding itself under - or assisting
in an - investigation by the FCA will be whether it should
institute its own investigation into the
same facts. Often this is the most sensible course. Reasons why the
firm may wish to do so include:
The application of the Principles may well lead the firm to the
conclusion that it should conduct its own review notwithstanding
the
regulator ’s interest, since the firm’s own review can usually be
conducted much more quickly - which will generally be in the
interests
of employees and customers.
If there are concerns about whether individuals have breached their
duties to the firm/remain fit and proper, the firm will wish to
consider
for itself whether it needs to suspend staff and/or institute
disciplinary proceedings.
If the investigation highlights an area in which business may not
be being conducted in accordance with the rules/the firm’s
own
standards and procedures, it will wish to establish as quickly as
possible whether this is the case and implement a remedial
programme
and mitigate any further breaches or losses.
It will enable the firm to be better informed of the issues and
thus able to deal with the investigation more quickly and
effectively. It may also
be that the FCA can be persuaded to modify the scope of its
investigation depending on the outcome of the firm’s own
work.
The firm will be much better placed to make representations to the
regulator about concerns which the regulator may raise during
the
investigation or at its conclusion.
If disciplinary proceedings follow, it will be sure that it has
considered not only the issues which the FCA thought relevant, but
any
surrounding facts and circumstances which may provide useful
context and mitigation.
The factors which may make an internal investigation unattractive
for a firm, but will rarely point to the conclusion that it should
not be undertaken, include:
The firm’s own work may well not be privileged, and the FCA would
expect to receive copies of anything relevant - including often the
final
report. This can put the FCA further up the learning curve than it
would otherwise have been - albeit often only in terms of
timing.
It may add to the overall expense in terms of cost and management
time.
This note includes practical guidance for a firm conducting an
internal investigation - and this material is equally applicable to
an internal investigation which
is run in parallel to a regulatory investigation.
2
1 Informal requests for information
Both the FCA and the PRA may request the production of documents or
information without issuing an information request. This process is
often called
voluntary production.
There is little that the appropriate regulator cannot ask a firm
for even where there is no exercise of compulsory or formal powers.
Both the PRA and FCA
will expect a high level of co-operation. It is not easy to
challenge such requests and often counterproductive to do so.
The FCA has said that it will not normally seek to request
voluntary production of material which it would not have had a
right to obtain through use of its
compulsory powers. Both regulators are obliged to maintain
confidentiality in any information provided to them
voluntarily.
It is not always clear when the matter is being handed from
supervision to enforcement (though if a member of the supervision
team becomes part of the
investigation team, the firm would expect to be told). And note
that the firm must permit the FCA to have access to the firm’s
premises during ordinary
working hours with or without notice (though the FCA has said that
it will usually aim to give notice).
In the past, the FSA has said that its standard practice is to use
its statutory powers for the production of documents, the provision
of information and
interviews. This is for reasons of fairness, transparency and
efficiency.
Should the firm request that a formal
request for production be made?
The duty of co-operation in Principle 11 is broadly drafted and
both regulators will rely on it to secure the
production of information and documents in the early stages of many
matters - some of which may develop into
full scale investigations, others of which will not.
Even if the decision is reached that a firm wants a formal
production request issued, care should be taken to
ensure that there is no suggestion that the firm is refusing to
co-operate with the requests for voluntary
production. The appropriate regulator should be told why this
stance is being taken.
Reasons why a firm might wish to ask for a formal production
request include:
To avoid any suggestion that the firm had breached confidentiality
in providing the documents to the
regulator. NB though often the terms agreed with clients provide
for the firm to be able to provide
information without breaching confidentiality where the firm
believes that to do so would achieve
compliance with its regulatory duties. This encompasses providing
documents on the basis of Principle
11.
To gain greater certainty about the scope of the request. The
benefit in this regard may not be significant.
Where there are serious concerns that the provision of a document
may put a firm in breach of data
protection legislation (either in the UK or abroad).
If duties of confidentiality are the main concern, it may be
appropriate to deal with the requests for information
3
effectively on a voluntary basis but to request from the
appropriate regulator a formal production notice for any
documents about which there is a confidentiality concern, once
those documents have been identified by the firm.
The appropriate regulator should clearly be told about the basis
for this request. This approach may also be
effective where a firm is concerned about its obligations under
data protection legislation.
The duties on a firm The FCA expects to request meetings with
employees and access to business premises and to the firm’s
documents. In order to comply with Principle 11 a firm should (SUP
2.3.3G):
Make itself readily available for meetings with the appropriate
regulator as reasonably requested.
Give the appropriate regulator reasonable access to any records,
tapes, files, computer systems, which
are in the firm’s possession or control and provide any facilities
the representatives or appointees may
reasonably request.
Produce specified documents, files etc. as are in the firm’s
possession or control and as are reasonably
requested.
Print information from the firm’s computer systems and render it
into legible format.
Permit the appropriate regulator to copy documents or other
material at the firm’s premises and at the
firm’s expense.
Answer truthfully, fully and promptly, questions put to it by the
appropriate regulator.
Also to comply with Principle 11, the firm should take reasonable
steps to ensure that employees, agents and
appointed representatives do the same.
Disciplinary proceedings will not usually follow from a failure to
comply with requests for voluntary production or
interviews, but such failures would be viewed in their
context.
The duties imposed on individual
employees
The firm may be asked to take reasonable steps to ensure the
compliance of its employees with the appropriate
regulator’s requests.
Employees who are approved persons owe their own duty of
co-operation under Principle 4 - “an Approved
Person must deal with the FCA and the PRA and any other regulators
in an open and co-operative way and must
disclose appropriately any information of which the FCA or PRA
could reasonably expect notice.”
The FSA maintained that no disciplinary proceedings would be
brought simply because someone chose not to
attend a voluntary interview or to answer particular questions. But
an adverse inference could be drawn from
such a failure.
4
Employees who are not approved persons do not owe a duty to the FCA
or PRA to co-operate. But:
They owe duties to the firm as their employer which may be breached
if they refuse to comply with the
firm’s direction.
In a serious case there may be fitness and propriety issues.
The firm itself is under a duty to take reasonable steps to ensure
that employees comply.
Suppliers under material outsourcing
arrangements
A firm must take reasonable steps to ensure that each of its
suppliers under material outsourcing arrangements
deals in an open and co-operative manner with its regulators in the
discharge of their functions in relation to the
firm.
5
Information requests
Section 165
The FCA and PRA can require authorised persons to provide
information or documents that are “reasonably
required” in connection with the exercise by either regulator of
its statutory powers.
“Documents” means any way of recording information - anything
readable, plus tapes, films, recordings
etc.
“Information” is not defined, but the FSA relied on this provision
to include replies to oral and written
questions.
There does not need to be a formal investigation instituted. Nor
does there need to be a regulatory concern
about the firm asked to provide information.
Documents protected from production Documents and information in
respect of which duties of banking confidentiality are owed are not
required to be
produced unless:
The person to whom the request is made is the person, or a member
of the group of the person, under
investigation;
The person to whom the duty of confidentiality is owed is the
person under investigation or a member of
that person’s group;
The person to whom the duty is owed consents; or
The requirement is specifically authorised by the investigating
authority - section 175(5) FSMA.
AND: Documents which are protected under section 413 FSMA, and
arguably those which would otherwise be
privileged, are not required to be produced - see separate guidance
on privilege.
How the power is exercised The appropriate regulator may exercise
these information gathering powers by notice in writing or by
sending an
authorised officer to collect the information or documents.
A reasonable period of time is allowed for compliance with a
written notice. Information and documents must be
provided “without delay” if an authorised officer attends to
collect them.
Failure to comply Failure to comply without reasonable excuse may
be treated by the Court as a contempt of Court punishable by
an unlimited fine and/or a prison term.
Intentionally destroying/concealing/falsifying documents which are
or are suspected to be relevant to the
investigation is an offence under FSMA carrying a prison term
and/or fines.
6
Deliberately or recklessly providing information in response to an
information requirement which is false or
misleading in a material particular is an offence under FSMA
carrying a prison term and/or fines.
7
3 Practical issues in responding to information requests
Can the request be challenged? Practically speaking the answer is
generally “no.” The FCA and PRA are only obliged to conclude that
the
documents or information are “reasonably required” in connection
with the exercise of their statutory functions.
This is very broad and the firm would in all likelihood lack the
information necessary to consider the issue in its
entirety.
The firm would in any event wish to give very careful thought to
any challenge and how it would be viewed by the
regulator.
If the question is whether the request can be challenged in
relation to one or more identified documents, matters
become somewhat easier.
information or documents?
Any person who is, or was, an authorised person.
Any person who is connected with an authorised person - “A” - which
means any person who is or has been:
A member of A’s group.
A controller of A.
Any other member of a partnership of which A is a member.
In relation to A, a person who is or has been an officer or manager
of A or an agent of A or of a parent
undertaking of A.
Yes - people can be expected to answer questions from memory.
Whether the power under section 165 extends to conducting
interviews is open to debate - although both the FCA
and PRA clearly have other powers to conduct interviews. In any
event, the difference between a discussion with
either regulator in which questions are put and answered and an
interview may not be great.
There may be occasions on which the firm, or individual, wishes to
see the interview conducted under the
appropriate regulator’s compulsory powers rather than on a
voluntary basis. Reasons for this include possible
concerns about confidentiality and clarity of scope, but more
importantly so far as individuals are concerned, the
right not to have answers which were given under the use of
compulsory powers used in criminal proceedings or
market abuse cases.
NB approved persons’ duty to co-operate under Principle 4.
Can the regulator ask the firm or its It is difficult to be
definitive.
8
or facts?
The appropriate regulator should be using these powers to ascertain
facts. Generally a distinction is drawn
between opinions and facts. However, there may be circumstances in
which an opinion is relevant to the events
which have happened.
If there is concern about producing opinions to the appropriate
regulator, it may be worthwhile asking for
clarification of their basis for concluding that the opinion is
relevant.
NB privileged material does not have to be provided and great care
should be taken in reaching the conclusion in
a particular case that it should be and then only under an
agreement as to limited waiver of privilege.
A document contains both privileged
material and relevant non-privileged
material
Consider whether the entire document is in fact privileged by
reason of the inclusion of privileged material - does
it fulfil the “dominant purpose” test?
If not, the privileged material can be redacted and the
non-privileged material only disclosed.
Relevance Where it is clear that a document is a collection of
separate items or entries - a diary, minutes - then it may
well
be possible to agree with the regulator that material which is on
any view irrelevant should not be provided. A
redacted copy can be prepared and produced to the regulator.
It should always be clear whether or not a document has been
redacted.
Material stored electronically Has to be produced in “legible
form.”
Documents held by third parties Both regulators have the power to
require the production of the material by the third party.
If the material is such that the firm has control over it - i.e.
can require its production to the firm, the firm will be
expected to get it from the third party and make it
available.
NB the firm has an obligation to state where any documents are
which would fall within a requirement for
production but which are not in fact produced.
There may be an argument about whether documents which are on the
firm’s premises are within its possession
or control - the test for production in a regulatory context - even
if they belong to an employee. In any case of
doubt or difficulty, the appropriate response if a firm is not able
to produce particular documents is to inform the
regulator of this fact and the reasons why. An open and candid
approach to the regulator in relation to any
difficulties in the production of documentation or information is
best and should help to avoid any suggestion that
the firm has tried to mislead the regulator or failed to comply
with its obligations.
Documents held by former employees If the documentation would fall
within a request for production made by a regulator, they should be
consulted as
to their views/told about the approach that the firm has taken. It
is important not to give the impression that a
9
request for production is complete if it is known/suspected that
there is relevant information which belongs to the
firm which the firm has been unable to access and produce.
Information held outside the jurisdiction In general terms, the
Principle 11 duty of co-operation means that attempts should be
made to obtain information
from group companies even if it is held outside the jurisdiction.
The specific circumstances should be considered.
If there are concerns about confidentiality, which may be more of
an issue under the law of the place where the
information is held than they are in the UK, the point should be
discussed with the appropriate regulator and a
pragmatic solution is often found.
The firm will wish to consider the potential discoverability of
documents in any actual or contemplated litigation in
the UK in the context of bringing additional documentation into the
jurisdiction.
Information which would have fallen
within the request has been destroyed
If relevant, the regulator will need to be told what is known about
the destruction.
Care needs to be taken not to give the impression that any document
production exercise is complete if
the destroyed material would have fallen within its terms.
Destroying documents (or causing or permitting them to be
destroyed) which are known to be relevant to
an ongoing FCA or PRA investigation/one likely to be commenced,
with the intention of concealing facts
or providing false or misleading information is a criminal
offence.
10
Section 176 FSMA
The FCA and PRA need a search warrant to enter premises by force.
This is similar to what is known colloquially
as a “dawn raid.”
Note, however, that a firm must allow the FCA to enter its premises
with or without notice during ordinary
business hours. That said, the FCA normally expects to give notice
of its visits.
So the FCA can, and does, attend at premises and ask that
information be provided without a search warrant.
This section deals solely with search warrants. It is important
that staff knows that there are two procedures, the
difference between them and what they should do in the event that
the FCA or PRA invokes either of them.
The FCA or PRA may apply to a justice of the peace for a warrant to
enter premises where documents are held.
The FCA or PRA can apply for a search warrant where:
A person on whom an information requirement has been imposed fails
to comply with it in whole or in
part.
There are reasonable grounds for believing that were an information
requirement to be imposed, relevant
material would be destroyed, removed or tampered with.
There is a memorandum of understanding between the FSA and the
police which covers search and seizure
warrants; it does not impose requirements but does set out best
practice. This has been retained on the FCA
website.
The warrant must specify, amongst other technical details, the name
of the person who applied for it, the
premises to be searched and as far as practicable the items sought.
The warrant has to be provided to the
occupier at the start of the search.
It is important that all relevant staff knows what procedures to
follow in the event that a search warrant is obtained
and executed. Appropriate training should be given and kept up to
date.
A warrant entitles a police officer to:
Enter the premises.
Search the premises and take possession of any documents or
information that appear to be of the kind
in respect of which the warrant was issued.
Take steps to preserve or prevent interference with the relevant
documents or information.
11
Take copies of relevant documents or information.
Require any person on the premises to provide an explanation of any
document or information that
appears to be relevant or to state where it might be found.
Use such force as is reasonably necessary.
An investigator may accompany the police officer and if he is so
accompanied, the investigator may exercise the
powers referred to above, provided that he is under the supervision
of the constable.
NB that neither regulator is able to obtain by search warrant
information that it is not able to obtain under its other
information gathering powers. So privileged material may not be
taken and the limitations in relation to material
covered by banking confidentiality apply.
Material taken under a search warrant must be returned within three
months unless criminal proceedings are
instituted.
Intentionally obstructing the execution of a search warrant is an
offence - carrying three months’ imprisonment, or
a fine of up to £5,000 or both.
Other bodies having the power to apply
for search warrants
Include HMRC and the Competition authorities. The principles are
similar.
12
5 Practical issues in dealing with search warrants
Generally Ensure that there is clear, concise internal guidance on
the procedures to be followed.
Guidance needs to be available to all those who may have to deal
with search warrants, including, importantly,
reception or security staff as they are often the first to
encounter the officers.
There should be a readily available contact list of people, both
internally and externally, who need to be
telephoned immediately in the event of a search warrant being
executed.
The “Golden Rules” Make it clear that the firm’s stance is to be
co-operative.
Do not be hostile or obstruct the investigation. Be polite.
Do not be overly compliant. The investigators’ powers are carefully
defined/limited.
Do not do anything which could compromise your or the firm’s
position (e.g. do not destroy documents or
alert third parties about the raid). Make sure all your team/staff
know this.
All communications with the Investigators must be honest and
truthful. Deliberately misleading the
Investigators may be an offence and/or have serious regulatory
consequences. Misleading can include
half-truths and incomplete statements which deliberately leave the
Investigators with an inaccurate
impression.
Accompany each Investigator at all times.
Keep a copy of all documents copied or removed by
Investigators.
Obtain a signed receipt for all items copied or removed by the
Investigators. Ensure that items in the
receipt are clearly identified.
Keep a full note of everything that happens (where the
Investigators go, all questions and answers, which
documents they look at, points of dispute, timing).
Seek immediate legal advice if at any stage you are uncertain as to
your rights and responsibilities.
On the arrival of the Investigators Verify the authority of those
present - check the warrant for any obvious errors or
omissions.
Copy the warrant.
Ask the officers to wait whilst a responsible person is contacted.
If at all possible, show the officers into a
separate room away from staff/clients.
13
Internal and external lawyers should be contacted
immediately.
The officers should be asked to wait for the arrival of legal
advisers (internal or external). They may do so; but if
they decline to wait, there is practically speaking nothing which
can be done. The fact of the request and the fact
of the refusal should be noted.
The officers should not be left unaccompanied on the firm’s
premises. A member of staff should accompany them
throughout.
Ensure that the firm appoints one single point of contact for
dealing with the officers and co-ordinating the team.
This will make communications easier and clearer and will mean that
there is less danger of wires becoming
crossed.
recordings of telephone calls. Get together:
A team of potential shadowers (members of the internal/external
legal teams).
Administrative staff - who can photocopy material.
A senior executive with a good knowledge of the firm.
An IT specialist - who knows how the systems work.
Consider emailing all the firm’s employees. This will not be
appropriate in all cases.
Consider suspending internal/external email (generally or for
individuals or groups). This will not be appropriate
in every case.
Set a room aside for the investigators. They should not be left
unaccompanied. Ask the investigators to wear
badges so that they are readily identifiable.
Set up a dedicated internal and external email distribution
list.
Circulate contact details of the internal and external team.
Get in touch with PR consultants/in-house PR advisers. Ask them to
develop a holding statement if required.
Let senior management know.
At the start of the investigation Meet the team of shadowers and
ensure that they understand their role.
Ensure that the IT specialist understands what he/she is to
do.
Ensure that the shadowers and IT specialist know to seek advice
whenever they are unsure and that they know
14
to whom to turn for advice.
Try to work out where privileged material is likely to be held
and/or a list of in-house counsel whose
communications may be privileged.
Manner of shadowing.
Photocopying procedures.
Confidentiality.
Shadowing the investigators Do not obstruct the investigators. Aim
for mutual respect. Recognise that each person is just doing
their
respective jobs.
The investigators should be accompanied at all times (within
reason) until they leave the premises. That said,
care needs to be taken not to irritate them.
An index should be prepared of everything done by the investigators
noting:
Documents requested, not produced, examined, confidentiality
asserted, copied and/or retained and
where privilege or relevance is disputed.
Keywords used in searching.
Questions asked and answers given.
Any procedural defects in the investigation.
Any informal comments made by the Investigators.
Any other matter raised during the investigation.
No subjective comments should be recorded on this list in case it
becomes disclosable.
At least two copies should be made of everything copied by the
investigators. If the investigators ascribe
reference numbers to documents, a note should be made of these. It
is important that copies are made of any
original material taken.
documents
These should be specified in the search warrant - sometimes in
quite general or comprehensive terms.
The investigators can take originals. Wherever possible, the firm
should keep copies. Objections to the
production of documents:
If it is clear that the material falls outside the scope of the
search warrant.
If the material is privileged.
Banking confidentiality. Documents subject to banking
confidentiality may still be subject to production -
advice should be taken.
Note that the ownership of documents is generally not a basis for
objection to their production - i.e. provided that
the documents fall within the scope of the warrant, it is
irrelevant whether they belong to the firm/some other
person.
Practicalities of raising an objection on the basis of
relevance:
In reality, either it will be clear from the face of the search
warrant that particular documents are not
covered by it or it will be very difficult to raise an objection on
the basis of relevance.
If a point is raised and it is not possible to resolve it, the firm
may be able to secure the agreement of the
officers to put the disputed documents into a sealed envelope/box
for the issue to be further debated later.
Practicalities of raising an objection on the basis of
privilege:
Identify whether it is likely that particular files will contain
privileged material - eg the subject matter of the
files, or their owner, may indicate that it is likely that
privileged material is included.
If it is likely that there is privileged material, tell the
investigators this and give brief details why - “File
consists of correspondence with external counsel in relation to
project X” etc.
Suggest that the firm be allowed to examine the files and produce
only non-privileged material - either
while the investigators wait or subsequently. The investigators may
be more likely to agree to this if a
named individual in in-house legal or external counsel undertake to
be responsible for the task.
If the officers will not wait, ask that the files which may contain
privileged material be placed in sealed
envelopes/boxes so that their treatment can be considered further
later.
If all else fails, which it may, simply record the fact of the
request/discussion and the outcome.
Make a note of any objections raised.
16
Computers Provided that it is clear that the search warrant covers
it, the investigators may take computers/hard
drives/laptops/hand held devices.
If these are likely to contain privileged material, make this point
and try to agree a method for identifying
and protecting privileged communications.
This may in practice mean simply securing the investigators’
agreement not to interrogate or examine any
computer until a method has been agreed for the identification of
privileged material. It will not usually
prevent the investigators from taking equipment with them.
It may be that the investigators can be persuaded to agree that the
firm will conduct searches for
particular documents and/or this may be all that the search warrant
extends to. If so, the firm’s contact
person for the execution of the warrant should agree a sensible
plan for doing so.
Do not give the investigators log-on information. If relevant,
explain that the firm’s policy is not to provide this, but
that the firm is still anxious to co-operate. If need be, an
employee will need to log on to the computer and then
assist the investigators in any search.
If data is encrypted, the duty to co-operate would extend to
providing the “key” to encrypted material.
Power to ask questions The investigators have the power to require
anyone on the premises to provide an explanation in relation to
any
document or piece of information which they come across.
Consider who will answer questions if raised and try to encourage
the investigators to deal with this solely
through the central point of contact.
Take notes of any exchange.
The line between questions and an interview is not always easy to
draw. Generally, however, the interview power
is only exercised after a search warrant has been executed - often
some time later.
Material which is out of the office but
which would be covered by the warrant
if it was in the office
Strictly: The warrant is specific to premises. The firm’s duty is
to co-operate with the execution of the warrant, but
this does not extend to bringing property within its scope which is
not already there at the time of the execution of
the warrant.
As a matter of practice: The firm will want to consider whether
documents which are not currently on its premises
(e.g. because they are at an employee’s home) should be provided.
It may be that it is the right thing to do so.
NB that where the warrant has been issued on the application of
either regulator, the firm will also need to bear
Principle 11 in mind.
Care must be taken in any representation made to the investigators
about the completeness of any documents or
17
information, provided where it is known that there is relevant
material which is not on site.
Copies A receipt should be given for all information and
documentation and equipment removed from the premises.
Check it is accurate.
The firm should be allowed to keep copies of anything removed. Ask
for this and record any exchange.
Arrangements may need to be made to photocopy/download material
quickly.
If necessary, prioritise what should be copied.
Tell the investigators if there are particular reasons for needing
to keep copies - over and above the relevance of
the material to the firm’s own investigation (e.g. needed for
ongoing business).
Make arrangements to receive copies of anything taken away which
was not copied before.
Power of arrest The police have their usual powers of arrest and
will use them as they see fit.
Power of search The investigators can use force to enter premises,
though this should not be necessary as access should be
afforded them.
They can also exercise powers of search, although the firm is
obliged to co-operate - e.g. open filing cabinets,
direct the officers to where material will be found. The aim should
be to eliminate the need to search for material.
Generally the investigators will want to see material in
situ.
At the end of the day The investigators may want to hold a de-brief
meeting.
Try to resolve any “brown envelope” issues.
Reserve the right to raise further issues about privilege or
confidentiality later.
Obtain a copy of the list of material the investigators have taken
and cross check it to the firm’s list.
Hold a de-brief meeting with the internal/external team.
Review the (copies of the) documents taken.
Consider whether the firm needs to commence its own internal
investigation.
Update the PR team.
18
Section 166
The FCA or PRA can require a person to provide it with a report on
any matter in relation to which it could have
required information or documents under section 165 - ie anything
reasonably required in connection with the
exercise of either regulators’ statutory functions.
The skilled person can be appointed by the firm or the FCA/PRA
directly. In either case, the firm bears the cost.
There are various provisions required to be included in the
contract between the skilled person and the firm.
NB any person who has provided similar services to the firm is
obliged to provide reasonable assistance to the
skilled person - usually this is relevant to auditors.
The firm is required to provide all reasonable assistance to the
skilled person - this includes:
Giving access to the firm’s systems and records; and
Providing explanations.
7 Practical issues in dealing with skilled person reports
Agreeing the scope of the report It may well be possible to narrow
the scope of the report in discussion with the appropriate
regulator. Clearly this
needs to be determined at the outset, and care should be taken to
consider the matter within the firm and then
discuss with the appropriate regulator what would best meet their
concerns and needs. For example:
Could the work be done in stages?
Can the terms be narrowed so that the work is likely to be more
focused?
Is any aspect of the work already covered by the firm’s own work
and could the regulator be persuaded to
use this?
Does the regulator sufficiently understand the underlying issues to
be able to determine appropriately
what is required? Would further discussions with them help in
clarifying the particular part of the business
so that they could revise the proposed scope of the skilled person
report?
The regulator should be made aware of any difficulties which the
firm is likely to face in providing the
necessary resources for the project. This may lead to revising the
scope of the report and even if it does
not, it is likely to minimise difficulties later, or suggestions
that the firm is not co-operating, if the problem
has been flagged early on.
Creating new material New documents which are created for the
purpose of assisting the skilled person are unlikely to be
privileged.
Care needs to be taken if there is any risk of associated civil
litigation (although for the documents to be subject
to production, they would of course still have to be relevant to
the issues in the civil claim).
Commenting on the report The firm should have an opportunity to
comment on drafts of the report, although for obvious reasons it
has no
editorial control.
A parallel report? In some circumstances the firm may wish to
consider obtaining its “own” report so that if there are issues
-
particularly issues of judgement or opinion - with which it wishes
to take issue when the skilled person reports, it
has some basis for doing so.
Even if such a report did not cover the full field to be addressed
by the skilled person, there may be one or more
defined issues where it would be appropriate.
Such an exercise would be privileged if it consisted of legal
advice to the firm. However, this will not always be
the case. Moreover, if the intended use is to counter conclusions
which the skilled person has reached, privilege
20
might need to be waived in due course in any event.
The report Will not be a privileged document and so is subject to
production in any civil litigation to which it is relevant.
There is very little which can be done about this.
21
8 The Appointment of Investigators
Investigations into general and specific concerns - sections 167
and 168 FSMA.
Investigators may be appointed if it appears to the FCA or PRA that
there is good reason to do so in relation to any aspect of an
authorised firm’s business
or its ownership and control.
Investigators may also be appointed if it appears to either
regulator that there are circumstances to suggest that a regulatory
offence or breach, or money
laundering or market abuse has been committed, or there is a lack
of fitness and propriety on the part of one or more
individuals.
Document production Any person may be required to produce specified
documents.
The documents have to be relevant to the purposes of the
investigation.
Since there is a relevance test, a request which simply refers to
documents by date or author (rather than subject
matter) may well be objectionable in that by definition it would
include irrelevant material.
Interviews For an investigation under section 167, interviews may
be conducted with the person under investigation or any
connected person - thus this power extends to those who are or have
been partners, managers, employees,
appointed representatives, agents, auditors, solicitors, bankers
and actuaries of the firm.
Requirements for third parties to provide
information
Unconnected third parties may be required to produce
documents.
There is no power to interview third parties in an investigation
under section 167.
In an investigation under section 168(1) and (4) - certain criminal
and regulatory offences - the power to interview
extends to unconnected third parties as well.
Where the investigator requires a third party to produce
information, the information must be relevant to the
investigation and it must be “necessary or expedient” for the
regulator to obtain it from the third party rather than
from the subject of the investigation.
In an investigation under section 168(2) - insider dealing, market
abuse, breach of the general prohibition and
breach of the rules on financial promotion - the investigator may
require any person whom he considers may be
able to give relevant information which is or may be relevant to
the investigation to provide it: by producing
documents, attending for interview or otherwise giving all
assistance which he is reasonably able to give.
22
9 Investigations at the request of an overseas regulator
The FCA and PRA’s view is that Principle 11 of the Principles for
Businesses requires a firm to comply with requests from overseas
regulators for the
provision of information.
Section 169
The FCA and the PRA can appoint an investigator to investigate any
matter, or require a firm to provide
information or documents at the request of an overseas
regulator.
An overseas regulator is an authority in a country outside the UK
which is a home state regulator or which
exercises any function corresponding to any function of either the
FCA or the PRA under FSMA.
Both regulators have discretion whether to use their information
gathering powers or to appoint investigators at
the request of an overseas regulator. It has been suggested that
the FSA paid insufficient attention to the nature
of such requests, which it effectively passed on from overseas
regulators, and that the scope of these requests
should have been carefully considered and were in principle
susceptible to challenge - at least where the request
was made of a third party.
The powers are the same as those under section 168(1) - document
production from the firm and unconnected
third parties; and interviews of the subject of the investigation
and unconnected third parties where it is necessary
or expedient to do so. Representatives of the overseas regulator
can - at the appropriate regulator’s discretion -
attend and participate in the interviews.
23
Identify why the firm objects to the
investigation
No regulatory investigation is welcome. But if the firm is
considering objecting to the institution of the
investigation, it is important to identify exactly what that
objection is based on.
Often the only forceful objection is that there is associated civil
litigation which the regulatory investigation might
prejudice, though even this is not easy to substantiate as a valid
objection.
There is very little point in objecting to an investigation unless
there are good prospects of the objection being
upheld - to do so will only aggravate the regulator unnecessarily
which is ultimately unhelpful to everyone.
Consider informal methods first Is there scope for suggesting that
the firm should investigate first? The results of the firm’s
investigation will have
to be provided to the appropriate regulator, but this still gives
the firm more control over the procedure and timing.
The appropriate regulator is more likely to be amenable to this if
the firm involves external advisers to
conduct the investigation.
Is the appropriate regulator amenable to a discussion about the
scope of their investigation? Can it be narrowed?
Can it be given more focus?
There are downsides to challenging the
decision to investigate - even if such a
challenge is successful
Consider the impact on the long-term relationship between the firm
and the FCA/PRA.
Will the firm look as if it is addressing matters of concern
promptly and with the seriousness they deserve? What
impression will this leave the FCA/PRA with as to the firm’s
approach?
There are adverse public relations considerations to challenging
the ability or decision of a regulator to
investigate a firm.
The FCA/PRA’s own procedures There is no appeal procedure in
relation to the decision to investigate.
Simply refusing to comply with the FCA/PRA’s requirements is a
high-risk strategy and one which does not
ultimately resolve the question of who is right and who wrong. It
is not recommended.
Both regulators operate a complaints procedure. But where the issue
is whether the appropriate regulator was
right to investigate at all, rather than some question about the
methods of investigation, invoking the complaints
procedure is unlikely to resolve the issue. It also leaves the firm
potentially in breach of its obligations - to comply
with the investigation - whilst the question is resolved.
Judicial review of the decision to
investigate
This is not easy.
Essence of the application is that the decision to investigate
was:
24
Irrational or so unreasonable that no reasonable regulator could
have reached it; or
Procedurally improper.
Given the low threshold that has to be met for starting an
investigation, these grounds are hard to make out. The
Courts are likely to be disinclined to second-guess the decisions
of the FCA or PRA, particularly in the current
climate.
25
the investigation
The investigation is formally commenced by the appointment of
investigators.
The appropriate regulator is required to notify the person who is
the subject of the investigation.
BUT: the subject of an investigation into insider dealing, market
abuse, breach of the general prohibition or
breach of the rules on financial promotion (section 168(2)) does
not have to be notified at the outset - it may not
even be clear at the start who is responsible for the relevant
conduct. Normally, the subject will be told once it is
clear who they are, but this will not be done if it would prejudice
the appropriate regulator’s powers to run the
investigation effectively.
AND the subject of an investigation under section 168(1) or (4)
does not have to be notified if to do so would be
likely to result in the investigation being frustrated.
The notification does not have to include details of the scope of
the investigation, but the reason for it is given.
Usually neither the PRA nor the FCA will publicise the fact that it
has started an investigation.
Who should be told about the
investigation?
Within the firm, notification of the fact of the investigation
should be on a “need to know” basis.
The same points apply as arise in the course of an internal
investigation - for which see above notes.
Are there restrictions on who can be
told about the investigation?
The appropriate regulator may ask that the firm not notify
particular individuals if it believes that to do so would be
likely to result in the investigation being frustrated.
In any case of doubt, the views of the appropriate regulator should
be sought.
Separate representation for individuals
of investigation may request separate
representation
If the employee has been dismissed already, then he should usually
be left to organise his own representation.
At this point, trying to encourage co-operation between the
individual and the firm and its lawyers may be hard.
If the individual remains employed and the firm believes that he
was not in breach of his duties, it may in fact be
unhelpful, both to the individual and to the firm, to arrange for
separate representation. It is a pretty clear signal
to the appropriate regulator - however it is presented - that the
individual’s and the firm’s interests are not aligned
- or that the firm thinks they may not be. This may encourage a
view on the part of the regulator that the firm
thinks the individual is guilty of some misconduct.
It will inevitably result in some loss of control over the
investigation so far as the firm is concerned and will
mean that the firm is less well informed about that individual’s
contribution to the investigation than would
otherwise be the case.
26
Attempts should be made to agree with those representing the
individual what will be done about sharing
information, drafts of statements and representations etc. If the
individual remains employed, he remains
under a duty of co-operation with the firm which should include
reasonable co-operation in these
respects.
In any event, both presentationally and substantively, consider
whether if one employee is offered
separate representation the same should be done for all.
Any decision depends on the facts of the case and should be
prompted by what is in the best interests of the firm.
But as a general rule, if it becomes clear that there is a
divergence of interests between the firm and the
individual, but the individual remains employed, many firms would
wish to offer that individual separate
representation.
In any decision to arrange separate representation for an
individual, the basis on which the individual will work
with the firm and its advisers should be agreed. A common interest
privilege agreement should be drawn up.
Thought needs to be given to whether and to what extent the firm’s
and the individual’s interests are or remain
aligned as the matter progresses.
Can the firm pay for separate
representation for individuals?
Check whether the D&O insurance policy offers coverage for
costs in investigations - often it will.
The same principles apply as arise in the case of an internal
investigation - for which see above notes.
General stance in the investigation The firm should co-operate
fully and be clear in its communications with the regulator that
that is what it is doing.
NB that the commencement of an investigation does not alter the
firm’s obligations under Principle 11 or the
individuals’ duties under Principle 4.
The firm should instruct its employees, where relevant, to
co-operate with the investigation.
It is perfectly acceptable for the firm to communicate through its
external lawyers.
27
12 Regulatory investigations - document production
Document production There will usually be a scoping discussion at
the start of an investigation which will permit issues to be
raised
about practical difficulties in collating documents. This is
intended to be the start of an ongoing dialogue.
Often document requests are sent in draft first and the firm is
encouraged to comment on what is achievable and
in what timeframe.
Attempt to refine the request. From what is known of the scope of
the investigation, is it right that the documents
requested are relevant?
Simply identifying documents by reference to a particular author,
or date, for example, will by definition
produce both relevant and irrelevant material.
Can the appropriate regulator be persuaded to take information in
stages?
Agree a sensible timetable for production - not everything may need
to be done at once. It is important to
manage expectations about what will be available when.
Tell the appropriate regulator as soon as it becomes apparent that
there are problems in complying with
the request in whole or in part. Are documents hard to
identify/locate? Managing expectations is key.
List all documents to be provided and keep a copy set of what has
been provided. It is critical that the
firm is able to identify what has been provided.
Be clear about any deficiencies to avoid any suggestion that the
firm has been less than candid in its
response.
Review the documents for privilege, relevance and confidentiality
prior to production.
28
13 Regulatory investigations – interviews
The power to interview The FCA and PRA has power to compel any
person whom they consider is able to give information which is
or
may be relevant to an investigation to attend and give
evidence.
Consequences of failure to attend Punishable as a contempt of Court
- on an application to Court by the appropriate regulator.
NB also Principle 11 of the Principles for Businesses and Principle
4 of the Principles for Approved Persons -
duties to co-operate.
A firm employing an individual who failed to attend without
reasonable excuse would wish to consider disciplinary
proceedings against that employee.
to attend for interview?
If the appropriate regulator wishes to interview an individual,
there is generally not much that can be done to
dissuade them from seeing that person.
However, the firm should consider whether the appropriate regulator
has not asked to see someone whose
evidence might be helpful to the firm and/or that regulator in
terms of putting the issues into context. Volunteering
someone for an interview with a regulator should only be done with
their consent and the usual view is that no
one should be pressurised into agreeing to this. It is usually only
appropriate with senior staff. It may also be that
the relevant information can, at least in the first place, be
communicated to the appropriate regulator in writing.
Preparation for the interview It is essential that all interviewees
are properly prepared for interview. Not only will the quality of
their evidence
be better substantively, they will also be more
self-confident.
The relevant regulator should be asked for a list of questions the
interviewee is likely to be asked. In
practice, the most which can usually be hoped for is a list of
broad topics. Even then the interviewee
should be told that there is no guarantee that the regulator will
stick to this list.
Relevant documents should be identified - often the relevant
regulator will provide a bundle of the material
which they wish to question the interviewee about.
The interviewee should be taken through the file of documents to
which the regulator has referred, and
any additional documents which have been produced to the regulator
and which seem relevant to the firm
and its advisers given the likely scope of the interview.
The interviewee should be asked open questions about the documents
with the intention of allowing him
to refresh his memory. Clearly the interviewee should not be
led.
29
It is not only wrong, but unhelpful, to try to suggest that the
interviewee should try to explore any form of
“case theory” in his interview.
Similarly, care must be taken in the preparation sessions not to
give the interviewee information which he
did not already have.
It is usually very unhelpful - and may be inappropriate - for the
interviewee to be told that his evidence is
out of kilter with that of others.
The interviewee should be given time to reflect on the documents
and the preparation session and if
appropriate another session arranged prior to the formal
interview.
The interviewee should be given a list of tips to reflect on prior
to the interview. The interviewee should
take this away and reflect on it again immediately prior to the
interview.
Who should accompany the
interviewee?
Generally, both the FCA and the PRA will allow the interviewee to
have a legal adviser present at the interview.
If the interviewee has separate representation, it is often
possible to agree that the firm’s legal adviser
should also be present.
It is well worth requesting that an observer be present to
represent the firm. This should be someone who
is not associated with the underlying issues - and need not be a
lawyer. It could be a senior individual
within the firm. The aim is to gain an overview of what the
relevant regulator has been told and to provide
continuity.
The regulator should be reassured that this person’s attendance is
on the basis that they will not contribute to the
interview/interrupt the proceedings.
Procedure at interview The interviewee should be told prior to the
interview that the relevant regulator gives the same formal
warnings to
all interviewees about the consequences of giving inaccurate
information and so on. Not to do so risks the
interviewee being more nervous than he needs to be as a result of
the fairly stark warnings which are
administered. He also needs to be told that the interview will be
taped and that he will be asked to sign the seals
on one set of tapes. Again, this level of formality can unsettle
interviewees if they are not forewarned.
The privilege against self-incrimination does not apply - so the
interviewee may not decline to answer a question
on the basis that to do so would tend to incriminate him.
It will usually antagonise the regulator concerned, and not help
the interviewee, for external lawyers present (or
representatives of the firm) to interrupt the questioning. However,
sometimes it is clear that the interviewee is
confused by the question/the question could be broken up into
parts/the interviewee cannot sensibly answer
30
without sight of the document being referred to and so on. These
essentially practical points can be raised, but it
is better if the interviewee is sufficiently prepared that he is in
a position to do so himself.
Objecting to questions on the grounds that - for example - they
call for speculation or an opinion is a very difficult
exercise and generally counter-productive. Moreover, those
conducting the interviews are often not lawyers and
not in a position to argue such points on the basis of the
legality. Again, the best method of dealing with
questions which call for speculation or asking the interviewee what
he imagines someone else thought of a
particular point is to ensure that the interviewee is alive to such
issues and can take the objection for himself.
Procedure following the interview The transcript is provided to the
interviewee/firm. Sometimes it is suggested that the firm should
not take
possession of the transcript in order to avoid disclosure in civil
litigation. This is often unrealistic. Even if it avoids
disclosure - which may not be a certainty - it is at the expense of
doing the best job possible in considering and
correcting the transcript (this work would need to be done at the
regulator’s offices - it still has to be done).
Transcripts The final versions of the transcripts need to be
kept.
© Linklaters LLP. All Rights reserved
We currently hold your contact details, which we use to send you
newsletters such as this and for other marketing and business
communications. We use your contact details for our own
internal
purposes only. This information is available to our offices
worldwide and to those of our associated firms. If any of your
details are incorrect, or if you no longer wish to receive this
newsletter or
other marketing communications, please let us know by emailing us
at
[email protected].
Linklaters LLP (www.linklaters.com) is a limited liability
partnership registered in England and Wales with registered number
OC326345. It is a law firm authorised and regulated by the
Solicitors
Regulation Authority (www.sra.org.uk). The term partner in relation
to Linklaters LLP is used to refer to a member of Linklaters LLP or
an employee or consultant of Linklaters LLP or any of its
affiliated firms or entities with equivalent standing and
qualifications.
A list of the names of the members of Linklaters LLP together with
a list of those non-members who are designated as partners and
their professional qualifications, may be inspected at our
registered office, One Silk Street, London EC2Y 8HQ or on
www.linklaters.com. Please refer to www.linklaters.com for
important information on our regulatory position.