Regulated SecuritySolutions

Customer Focus – Expertise – Performance – Best People – Collaboration & Teamwork

Addressing Attentiveness & Sustaining Positive Human

Performance

Areas addressed

• Best People• Policy & Procedures• Technology• Automated Measures &

Business Intelligence

Best People & World Class Leaders

Best People: Delivering world class officers backed by an in depth, tiered professional development program and career path support. World Class Leaders:A new paradigm in leadership training has been created within the RSS model. Our leaders receive hundreds of hours of cutting edge and continual training and assessment through the year to measure their capabilities and ensure proper development in line with RSS’s ability.

Best People

Phase 3 – Within 8 months after completion of Phase 1

All Security First Line Supervisors

Attend and pass LDC* and CSS 1

Status Maintained

Dropped back to Security Officer or Released

Phase 4 – Within 12 months after completion of Phase 1

All Security Upper Level Supervisors

Attend and pass ALDC** and CSS 1

Status Maintained

All Security OfficersAttend and pass PDC and CREC

Phase 2 – within 4 months after completion of Phase 1

Status Maintained

Released

YES

NO

YES

NO

YES

NO

Formally Assess PersonnelEvaluate based on assessment results and/or hiring criteria

Hired Under RSS

Demoted or Released

YES

NO

Project ManagerAttend and pass Project Manager Fundamentals

Status Maintained

Released

YES

NO

Phase 1

Phase 5 – Within 12 months after completion of Phase 1

Dropped back to First Line Supervisor or Released

*Note: LDC contains review of PDC and CREC subjects Note: ALDC contains review of PDC, CREC, and LDC

Policies & Procedures

• Enhanced Pre-Hiring Screening Policies

• CBOP Training

• Annual Supervisor Reviews

• Shift CBOP Assessments

• Enhanced FFD Processes

• Post Rotations

• Communications Strategies

• Additional Stimuli Provided through Enhanced Policies

• Open Culture and Questioning Environment

RSS - Technology

Technology Integrators:

Advanced Security Assistant – ASA 200• Primary functions: attentiveness aids

(motion) and weapons accountability (RFID)

• Incident tracking (real time)• Event logging (local and remote)• Post inspections• Linkage to Keystone for tracking and

trending• Auto-notifications of critical events to

management• Tertiary communications device• GPS capable

Automated Measures and Business Intelligence

Continuous Quality Improvement: Recognizing the critical role of process in sustaining a continuous quality improvement culture RSS has dedicated not only technology but assets to develop and monitor organizational processes and programs to ensure only superior solutions are delivered.

Equaling Optimum Performance: Inline with our continuous quality improvement culture, optimum performance is achieved through measuring and analyzing the impact of actions on performance and sustainable quality.

Measure - Track & Trend – Analyze – Corrective Actions – Leverage - Measure

Automated Measures and Business Intelligence Continuous Quality Improvement: Keystone