Embed Size (px)
Citation preview
Registration Tutorial Frequently Asked Questions and Answers
Trouble Shooting Tips
Before registering make certain your licensing representative has your contact e-mail address correctly entered into CLASS (Child-Care Licensing Automated Support System).
If you have AOL… Be sure to add [email protected] to your address book before registering.
If you have Certain E-mail addresses… We are experiencing problems with certain e-mail addresses and are working to fix the problem. These include: RoadRunner, Grandecom.net, Comcast, SBCGlobal.net and some other smaller
independent services.)
If you do not receive the e-mail confirmation when registering, you might try another e-mail address such as a free Yahoo.com account.
If you have Hotmail …Check your “junk” mailbox. You will need to specify that CLASS e-mail is “Not Junk”.
Getting Started
Suggestion for child care centers: Set up the background e-mail address in an account related to the operation rather thanan individual person. (People come and go and they do not always share the information needed to get into the account.)
This allows another designated person to access the account if the primary is out ill or on vacation.
http://www.dfps.state.tx.us/Child_care/Search_Texas_child_care/
Non-personal
*See trouble shooting if Forgotten.
123456Laugh & Learn Daycare
CLICK here
Non-personal
Laugh & Learn Daycare
123456
Review
Laugh & Learn Daycare
123456
Confirm
When the Background check request has been received, youwill either get “date submitted” (successful) or “Error”.Error means the gender or date of birth does not match what is in the CLASS records. Contact your Licensing Repto verify which information is correct.
Laugh & Learn Daycare
123456
Shortcut to History
Change Password
Q. I forgot my User ID or Password. How do I get a new one?
A. You can request the information from the Login page. There is a link “Click here if you forgot your User ID or Password.” They will be sent to you. (Note: the User ID does not change.)
Once you receive the new password, it is better to “copy and paste“ (making sure there are no extra characters on either end) than to type it. As soon as you get in, be sure to immediately go to the “change your password” link on that page and “paste” the password that is still in memory (on your curser), into the “current password” field. Then you can create your own new password. More….
Q. Why do I receive cleared background check result e-mails without being registered?
A. If a contact e-mail address is entered into CLASS, you will receive the clearedbackground checks. You will not however be able to use the online services until you complete the registration procesess.
FAQ’s
Q. When I registered, I received a message: “You have successfully submitted a registration request. Please see the e-mail message sent to you to complete your registration.” But it never came.
A. You are not registered until you respond to the e-mail. See Trouble Shooting tips.
If you have additional questions, please contact your licensing representative.
Q. I am a faith-based operation and have not received the confirmation e-mail.
A. Often the security at a faith-based operation, such as a church, is higher and will sometimes filter out bulk e-mail (like ours). Speak with your organization’s securitydepartment to see if our address can be added as an exception. Otherwise you may need to set up another e-mail address such as Yahoo for the background checks.
FAQ’s
Q. I am going on vacation and will be gone for two weeks. The e-mail address for the center is in my personal account and I don’t want anyone using it. Will the licensing representative cite for not completing the background checks until I return?
A. If you have set up the background checks to be sent to a personal account, (not recommended), it would be advisable to set up the account specifically for background checks. By doing this, any designated person can enter and receive background checks in your absence. The operation will be in violation if time frames are missed.
To change your email, notify your licensing representative of the new “contact” e-mail address. The change will go into effect one day after the information is entered into the CLASS system. You do not have to re-register or change your password.
Back to beginning
Before registering make certain your licensing representative has your contact e-mail address correctly entered into CLASS (Child-Care Licensing Automated Support System).
If you have AOL… Be sure to add [email protected] to your address book before registering.
If you have Certain E-mail addresses… We are experiencing problems with certain e-mail addresses and are working to fix the problem. These include: RoadRunner, Grandecom.net, Comcast, SBCGlobal.net and some other smaller
independent services.)
If you do not receive the email confirmation when registering, try another e-mail address such as a free Yahoo.com account.
If you have Hotmail …Check your “junk” mailbox. You will need to specify that CLASS e-mail is “Not Junk”.
Trouble Shooting Tips
Suggestion for child care centers: Set up the background e-mail address in an account related to the operation rather thanan individual person. (People come and go and they do not always share the information needed to get into the account.)
This allows another designated person to access the account if the primary is out ill or on vacation.
Back to beginning
