Registration and Navigation - HSBC · Registration and Navigation Published: September 2017 4 HSBCnet registration follows a sequence of three steps. When completing each step note

User Guide

Registration and Navigation

September 2017


Published: September 2017 i

Disclaimer

This document is issued by HSBC Bank plc (‘HSBC’). HSBC Bank Plc is authorised by the Prudential

Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation

Authority (Registration Number 114216). This document is for information purposes only and does not

constitute or form any part of (i) any invitation or inducement to engage in investment activity, or (ii) any

offer, solicitation or invitation by HSBC or any of the HSBC Group for the sale or purchase of any products,

services and/or any investments.

HSBC provides this document to the recipient on an ‘as is’ basis and except as provided herein, does not

warrant that the contents of this document is accurate, sufficient or relevant for the recipient’s purposes.

HSBC may have obtained information in this document from sources including from third party suppliers,

it believes to be reliable but which have not been independently verified. In relation to information on

products and/or services supplied by a third party supplier, the recipient should obtain further information

on these products and/or services directly from the supplier.

Please note that this document may contain hypertext links to websites operated by other members of the

HSBC group and third parties respectively. In relation to hypertext links to websites operated by members

of the HSBC group, please read the terms and conditions of the linked website. In relation to hypertext

links to websites operated by third parties, please note that: (1) the recipient should read the terms and

conditions of the website; and (2) HSBC does not have any control whatsoever over these websites and

shall not be liable for the recipient’s use of them.

HSBC will use its reasonable endeavours to ensure that the contents of this document are current at the

date of its first publication. HSBC gives no undertaking and is under no obligation to provide the recipient

with access to any additional information or to update all or any part of the contents of this document or

to correct any inaccuracies in it which may become apparent.

HSBC is not responsible for providing the recipient with any legal, tax or other advice regarding the

contents of this document and the recipient should make its own arrangements in respect of this

accordingly. This document has not been prepared to address the specific requirements or objectives of

any particular client. The recipient is solely responsible for making its own independent appraisal of an

investigation into the products, services and other content referred to in this document.

This document should be kept confidential and shall be used for internal business purposes only by the

recipient to whom it is provided and its officers, employees and agents. This document should be read in

its entirety and shall not be photocopied, reproduced, distributed or disclosed in whole or in part to any

other person without the prior written consent of the relevant HSBC Group member. This document is

proprietary to HSBC and the recipient agrees on request to return or, if requested, to destroy this

document and all other materials received relating to the information contained herein.

Except in the case of fraudulent misrepresentation and/or breach of these terms, no liability is accepted

whatsoever by HSBC and the HSBC Group for any direct, indirect or consequential loss arising from the

use of this document.

Please contact your local HSBC representative for further information on the availability of products and/or

services discussed herein in your region.

© Copyright. HSBC Bank plc 2017 ALL RIGHTS RESERVED.


Published: September 2017 ii

Contents Disclaimer ........................................................................................................................... i

About HSBCnet .................................................................................................................. 1

Types of Users ............................................................................................................... 1

Registering with HSBCnet ............................................................................................ 1

Registration steps....................................................................................................................... 3

Accessing HSBCnet .......................................................................................................... 8

Security Devices ................................................................................................................ 9

HSBCnet security levels ............................................................................................................. 9

HSBCnet security guidelines .................................................................................................... 11

Logging on and off HSBCnet ..................................................................................... 12

Session Timeout .......................................................................................................... 13

Checking logon activity .............................................................................................. 14

Using HSBCnet Online banking services ..................................................................... 15

Service commands and options ................................................................................ 15

Design elements .......................................................................................................... 15

Searching for information ......................................................................................................... 18

Creating favourite lists .............................................................................................................. 19

Using filters .............................................................................................................................. 19

Personalising your HSBCnet workspace ...................................................................... 21

Managing tabs .............................................................................................................. 22

Adding tabs .............................................................................................................................. 22

Renaming tabs ......................................................................................................................... 23

Organising tabs ........................................................................................................................ 24

Deleting tabs ............................................................................................................................ 24

Managing services on a tab ........................................................................................ 24

Adding services to a tab ........................................................................................................... 24

Renaming services ................................................................................................................... 25

Organising services on a tab .................................................................................................... 26

Deleting services ...................................................................................................................... 26

Saving your changes ................................................................................................................ 27

Editing your HSBCnet profile ......................................................................................... 28


Published: September 2017 iii

Updating profile details ............................................................................................... 28

Personal Information ................................................................................................................ 29

Address Details ........................................................................................................................ 29

Company Information ............................................................................................................... 29

Main Banking Contact .............................................................................................................. 29

Personal Preferences ............................................................................................................... 30

Updating security details ............................................................................................ 30

Password Reset ....................................................................................................................... 31

Memorable Data Reset ............................................................................................................ 31

Security Information Reset Questions ...................................................................................... 31


Published: September 2017 1

About HSBCnet

The Registration and Navigation Guide is intended for corporate and commercial banking clients.

HSBCnet provides secure, real-time access to an online suite of services covering the Group’s global

markets, cash management, investment banking, trade services, securities, and commercial banking

business lines.

User Registration involves the setting up and entitlement of new users by an HSBCnet System

Administrator based on their (User’s) role and duties in the organisation/company. It includes all the

steps the User needs to complete in providing personal and corporate information, selecting a name and

security credentials.

Using a single, secure log on, registered and authorised HSBCnet customers can access information

and transactional services using a suite of services located on the personal page.

To meet your unique online banking needs, you can personalise your HSBCnet online banking services

according to your individual preferences.

Types of Users

HSBCnet Users can be classified into two categories:

Global Market Users

Transaction Banking Users

Global Market Users are all of the same type while Transaction Banking Users are of the following

three types:

Initial System Administrators (ISA) - These Users are the new customer’s original signatories named

on the application form submitted to HSBC when first subscribing to HSBCnet’s services.

System Administrators (SA) - These Users are new System Administrators subsequently set up by

the Initial System Administrators with entitlements to perform Administrative functions on HSBCnet.

End Users (EU) - These Users are set up with entitlements to perform specific functions depending on

their role in their organisation. They are usually not entitled to perform Administrative functions on

HSBCnet.

Registering with HSBCnet

To register as a User with HSBCnet, you are required to complete some mandatory steps depending on

your User status or the Bank unit your company primarily deals with. The following workflows provide an

overview of the registration process.



User Registration Workflow for Users with Customer ID

This workflow is applicable to new System Administrators and End Users of Transaction Banking

customers.

Your HSBCnet System Administrator sets up, authorises, and administers your HSBCnet account,

including the online banking services that you have access to and your levels of entitlements.

Once your company profile is set up, you will receive a welcome e-mail from your System Administrator.

Use the link provided in the New User Invitation e-mail to register with HSBCnet. If you do not register

using this link your username will not be associated to your company’s customer ID, requiring you to re-

register.

User Registration workflow for Users without Customer ID

This workflow is applicable to Initial System Administrators. If you are an Initial System Administrator,

you do not need a New User Invitation e-mail to register. Select the Register for HSBCnet link in the

drop down window on the HSBCnet home page and complete the registration steps as explained below.



Initial System Administrator User Registration link

Registration steps

The following workflow provides a high-level overview of the steps involved in the registration process.

Registration steps workflow



HSBCnet registration follows a sequence of three steps. When completing each step note the following

points:

Mandatory fields are marked with an asterisk (*) and must be completed to proceed to the

next step.

If information in any registration step is incomplete, a message identifies the information that

needs to be re-entered. Select Next Step when you complete each step.

If available, select the help icon next to the field for further information on completing that

field.

1. Personal Information: Complete all mandatory fields and any optional fields in Step 1. When

completing this step note the following points:

Your option to select the preferred language is not available if your company’s preferred

language is set up as Shariah English (for Islamic Banking).

When completing your Date of Birth, type in the date or use the calendar icon and make your

selection.

When confirming your e-mail address, you must enter it (not copy/paste) again. This e-mail

address will be used to send information about your account once your application is

processed.

It is recommended that you complete optional fields to have an up-to-date HSBCnet profile.



User Registration Step 1

2. Logon Information: Complete all mandatory fields and any optional fields in Step 2. Refer to the

on-screen instructions when completing this step.


3. Security Information: Complete all mandatory fields and any optional fields in Step 3. Refer to

the on-screen instructions when completing this step.




4. Review: Review and confirm all information entered, choose Continue to proceed


5. Terms and Conditions: Carefully read the policy and select Accept and Submit to proceed.



HSBC Privacy and Data Protection Statement

6. An acknowledgement confirming your successful registration appears. Select Close to complete

the registration process.

Successful registration

7. Your System Administrators will see the pending action, User Setup—Awaiting, in the User

Authorisation Summary allowing them to authorise your registration.

Note: You will not be able to log on without approval of your pending status which may include

entitlements setup and Security Device allocation.



Accessing HSBCnet

As an existing user you can access the HSBCnet Home Page at www.hsbcnet.com.

Select Log on to go to the security credentials page. You can access your HSBCnet personal page after

you have successfully authenticated yourself.

HSBCnet Home Page Log on screen

Note: If you have recently registered on HSBCnet, you cannot access the HSBCnet services and

functions until your System Administrator has completed your setup and entitled you to the service. (For

more information refer to Registering with HSBCnet).



Security Devices

Depending on your User status, entitlements or the task you are about to perform, you may be required

to authenticate your username by providing a security code or personal identification number (PIN) using

a Security Device.

For detailed information refer to the User Authentication User Guide.

PIN-protected Security Device

HSBCnet security levels

In order to protect your banking information, HSBCnet provides the following levels of security:

Initial log on: At this security level, you must enter your username, memorable answer and the three

requested characters of your password. For Security Device Users, the memorable and password is

only required during the initial log on.

Session validation: Depending on your Security Device type, you must enter either:

A security code or one-time password (OTP) that is generated by your PIN-protected

Security Device, OR

The combination of your memorable answer and three requested characters of your

current password.

PIN-protected Security Device Memorable answer and requested password

characters

Authorising transactions and administrative changes: At this security level, you must enter a

security code that is generated by your PIN-protected Security Device PIN. Examples of HSBCnet User

services requiring re-authentication are:

HSBCnet log on

http://www.hsbcnet.com/learningcentre/attachments/user-guide/ug_user_auth.pdf



Payment creation and authorisation

Administrative setup and change approval

File Upload

Internet Trade Services (ITS)

e-Securities (Transaction Entry)



HSBCnet security guidelines

User-level Security guidelines

Basic common sense and adherence to the following security guidelines can help ensure that your

information remains safe and secure.

Keep your password, memorable answer, security answers and PIN secure and secret

at all times

Never write or otherwise record these credentials or reveal them to anyone else

Promptly destroy any PIN advice from the Bank or other parties

Avoid passwords, PIN or memorable question and answer combinations that may be easy

for others to guess

Never record passwords, memorable answer, security answers or Security Device PIN

on any software that can store it automatically (for example, computer screen prompts or

save password features on internet browsers)

Ensure that others are unable to read your screen or that you are not being monitored by

closed circuit TV while logging on to the system

Change your initial PIN upon receipt. Change your password and PIN on a regular basis.

Do not alternate between the same pair of passwords

Never disclose your password, memorable answer or PIN to HSBC staff. Be cautious of

any correspondence or communication requesting the disclosure of your passwords or

any bank account details. Report any suspicious correspondence or communication to

HSBC

Never leave your Security Device unattended. Always keep it securely locked up when

not in use

Never share your authentication device with your colleagues

Customer-level Security guidelines

Another important piece of the security programme involves customer education. Even if a customer

does not want to implement any of our interim controls they should be reminded of the following best

practices:

1. Enhance the security of your computer and networks to protect against malicious software.

Minimize the number of, and restrict the functions for, computer workstations and laptops that are used

for online banking and payments. A workstation used for online banking should not be used for general

web browsing, e-mailing, and social networking. Conduct online banking and payments activity from at

least one dedicated computer that is not used for other online activity.

2. Install and maintain real-time anti-virus and anti-spyware desktop firewall and malware

detection and removal software.

Use these services regularly to scan your computer. Allow for automatic updates and scheduled scans.

Install security updates to operating systems and all applications, as they become

available. These updates may appear as weekly, monthly, or even daily for zero-day

attacks.

Block pop-ups.



Keep operating systems, browsers, and all other software and hardware up-to-date.

Do not use public Internet access points (e.g., Internet cafes, public Wi-Fi hotspots

(airports), etc.) to access accounts or personal information. If using such an access point,

employ a Virtual Private Network (VPN).

3. Enhance the security of your corporate banking processes and protocols

Initiate payments under dual control using two separate computers. For example: one person authorizes

the creation of the payment file and a second person authorizes the release of the file from a different

computer system.

4. Monitor and reconcile accounts at least once a day

Reviewing accounts regularly enhances the ability to quickly detect unauthorized activity and allows the

business

5. Note any changes in the performance of your computer such as:

A dramatic loss of speed.

Changes in the way things appear.

Computer locks up so the user is unable to perform any functions.

Unexpected rebooting or restarting of your computer.

An unexpected request for a one time password (or token) in the middle of an online

session.

Unusual pop-up messages.

New or unexpected toolbars and/or icons.

Logging on and off HSBCnet

To log on to www.hsbcnet.com, enter your username, and select Log on. Authenticate your security

information as requested to access HSBCnet. For more information on security information

authentication, refer to the User Authentication User Guide.

To log off HSBCnet, select Logoff on the top-right corner of the personal page and then select Confirm.

Depending on which page you are currently viewing, you may need to close that window and navigate

to the main personal page to access the Logoff link.

To protect against unauthorised access, the system may automatically log you off after a period of

inactivity. If this occurs, you will need to close all the windows, open a new browser window and log back

on to HSBCnet.




My HSBCnet Personal Page

My HSBCnet Personal Page

SECTION PERSONAL PAGE INFORMATION

Menu bar area The menu tabs that you have been authorised and entitled to use can be personalised. You can also access your personal profile information.

Important Information banner

Important announcements and notices that may affect HSBCnet customers are updated here on a regular basis. These include messages regarding service enhancements, upgrades, outages, hints and tips, and useful links that are dynamically generated depending on your user group.

Customisable workspace

Customisable workspace to display entitled or embedded services

Session Timeout

If your HSBCnet session has been inactive for some time, a session time-out message appears giving

you the option to continue your session by selecting Yes or logging out by selecting No. You have 60

seconds to make this decision indicated by the timer.



Checking logon activity

To check your recent logon activity, in the HSBCnet menu bar, select Last login. The Recent Activity

window appears and shows your recent logon details.

Last Login link

Recent Logon Activity



Using HSBCnet Online banking services

HSBCnet offers a wide array of preconfigured services and templates. Your HSBCnet personal page

provides access to the set of HSBCnet services that you are entitled and authorised to use.

Related HSBCnet services are arranged in tab views. Each HSBCnet service operates independently

and is designed to perform a single function. For information on rearranging or reorganising your tabs,

refer to the section on personalising your HSBCnet workspace in this guide.

Service commands and options

Many HSBCnet services provide a sampling of information with the option to view a more complete list.

Typically, a summary view is the information you see when your personal page appears. The service

displays the first few records. To view more records, select Open more. In addition, you can select a

link from a service menu to show a summary listing that often includes additional capabilities associated

with the service.

Named service

Design elements

The following table lists commonly used design elements and describes how elements are used in

HSBCnet:

ACTIONS, COMMANDS, AND OPTIONS WHAT THEY DO

Attachments button

Actions allow activity depending on entitlement, status, and other information.

Apply saves modifications to groups of settings.

Arrows or hyperlinks trigger actions or navigate to other pages.

Browse allows Users to search for files on their own system




The Calendar service provides easier date selection.

Cancel dismisses changes.

Confirm saves modifications and expedites information for further processing.

Copy from existing data such as entitlements, account signature limits

Select Close to close the current window - appears on the top right corner of the window

Delete causes current information to be deleted.

Edit allows you to specify which columns appear on screen and in print. These settings will be saved as your default view.

View the report or statement, Download as PDF or in MS Excel Format, or Print the statement

Lookup provides you with a list of valid suggestions to choose from an available list

Maintain favourite accounts/Manage favourites displays customised User selections such as favourite accounts.

Open more displays a summary list.




Page navigation displays information on previous and subsequent pages.

Option buttons allow a single choice.

Check boxes allow multiple choices. Select and clear check boxes individually or by using Select All or Clear All commands.

Help displays online User assistance.

Ordering arrows allow ranking or repositioning of items.

Go or Proceed submits prerequisite information in order to proceed.

Continue exits a sub-step, such as Search or Help, and returns to the main activity.

Submit or Submit selected sends completed forms for processing.

Save selected entry and go to a specific entry by entering a numerical value

Save the selected entry and go to the next page

Quick search is used for querying specific information from a category.

Search locates information for context.

Search criteria allows you to enter specific parameters to narrow down




Search result displays a list of data based on the Search Criteria entered in the Search filter.

Select all chooses all options in a list of information. Clear all removes all selected choices.

Select Account Group allows you to select a specific account group from a list of groups you have created earlier

Selection displays information for the option selected.

Show or hide details associated with an object.

Sorting arrows allow sequencing and reverse sequencing of lists.

Save your current work as incomplete to continue working on it later

Searching for information

Search commands initiate data queries, and return a set of information that fit the query criteria. As

shown in the example, the Search User function finds Users with details that match the search category

(in this case, last name) and the entered value. To search by this category, you must also enter the first

few letters of a User’s last name.

Search criteria example



Creating favourite lists

Some HSBCnet services like Account Information or Payments allow you to maintain favourite accounts,

to help you access frequently used accounts. From the Search results, select the accounts you use

often. Your list of favourite accounts applies to all related services in the current tab view.

Favourite account summary

The method of creating a list of favourite accounts may vary, depending on your tab view.

1. Use the Maintain Favourites command to display and select the desired accounts.

2. Search for the accounts using the search criteria.

3. In Search results, select the accounts that you want to mark as your favourites.

4. By selecting the grey arrows, move the accounts to the Selected accounts column.

5. Select Apply selected to save your selections.

6. Review your updated list in Favourite Account Summary; you may need to refresh the page.

Using filters

Most HSBCnet services provide a Quick Filter utility to help you create different views of your online

banking information. Quick Filter also helps you to quickly locate accounts, reports or other banking

information in the current service. You are either required to make a selection in the field or enter

information before selecting Search. Using Quick Filter is optional.



Quick Filter example

In some cases, you can expand or collapse the Quick Filter by selecting Show details or Hide details.

In many services, your selection to show or hide the Quick Filter is maintained over subsequent pages

by the system.



Personalising your HSBCnet workspace

HSBCnet enables you to customise the appearance of tabs and services on your HSBCnet personal

page.

To personalise your HSBCnet workspace, select Personalise. The Edit My Workspace page appears.

Personalise Link

The Edit My Workspace window allows you to arrange, add, rename, and delete tabs in your work area.

This service has two main sections: a list of available services and a high-level view of your personal

page.

Edit My Workspace



Managing tabs

You can switch tabs by selecting them. The displayed services will update to reflect the services currently

placed on that tab.

Adding tabs

You can add a new tab by selecting the Add a new tab button.

Adding a new tab

Enter a name and select OK to save the name and create the tab. You can select Cancel to delete the

new tab without renaming it.



Renaming tabs

You can rename a tab by double-selecting on the existing name. You are then allowed to enter a new

name for the tab. Select OK to apply the new name to the tab. Select Reset if you want to reinstate the

default tab name.

Renaming tabs



Organising tabs

You can reorganise your tabs by dragging the tab to a new location. The order of the tabs is updated

when you complete the action.

Organising tabs

Deleting tabs

You can delete a tab by selecting the 'x' next to the tab name. Select OK to confirm the deletion.

Tab deletion warning

All services on the tab will be removed from your personal page.

Managing services on a tab

At the top of the Edit My Workspace service you will find a list of available services. Each of these

services can be dragged onto any tab in the section below.

Adding services to a tab

You can add services by dragging them to the desired location on any tab. You can drag services to

more than one tab or even place the service on the same tab more than once.



Adding a service to a tab

Renaming services

All services have a default name that is displayed as the title of the service when you are using your

HSBCnet personal page. You can rename a service by double-selecting the existing name. You will then

be able to enter a new name for the service.

Renaming a service

Select OK after entering the new name to apply it to the service. The new name is displayed on the title

bar of the service on your personal page. Select Reset to reinstate the default service name. Select

Cancel to cancel any changes and stop editing the service name.



Organising services on a tab

You can organise services on a tab by dragging them to a new location on a tab.

Organising services on a tab

Personal pages can have either a one or two-column layout. If you place all your services in one of the

columns on a tab using Edit My Workspace, they will display in a single column on that tab when you

use your personal page on HSBCnet. You can also arrange services in two columns.

Deleting services

You can delete a service from a tab by selecting the ‘x’ beside its name.

Deleting a service from a tab

You will be prompted to confirm your selection. Select OK to delete the service.

Confirm selection window



Saving your changes

You can save the changes by selecting the Submit button. If you do not wish to save your changes,

select Reset to revert to the current personal page configuration and start over. Select Cancel to close

the Edit My Workspace service without saving your changes.

Submit, Reset and Cancel options

You will be prompted to confirm your selection. Select OK to apply the changes.

Confirmation prompt



Editing your HSBCnet profile

Your HSBCnet profile contains your personal and security information that you entered when you first

registered. To access your HSBCnet profile, select your name.

HSBCnet profile link

You can update your profile information as necessary under the Profile Details tab or Security details

tab. Select Submit to apply the changes.

Note: Updating your Profile details and Security details are independent procedures, each requiring their

own authentication.

Updating profile details

To update your profile details, complete the following steps. Mandatory fields are marked with an

asterisk(*)

1. After you select the Profile link on your HSBCnet Personal page, the Edit My Profile page

appears displaying the Profile details tab. To update any item of your personal information, select

the relevant check-box to view additional fields or simply update the information.



Profile details

Personal Information

Under the Personal Information section, you are permitted to change your Title, Last name, and First

name (mandatory fields). Certain information such as your birth date, current e-mail address and

telephone numbers are partially masked for security reasons. To update this information select the

relevant checkbox. Additional fields appear allowing you to enter new information.

Address Details

You can update the current address of your business by re-entering the details. To update the location

of your business, contact your local HSBC representative or call centre.

Company Information

You can update your company’s location of incorporation and the Bank business unit with which you

primarily deal with. To change your company’s name, contact your local HSBC representative or call

centre.

Main Banking Contact

Enter the name of your HSBC Bank Relationship Manager. Updating this information is optional



Personal Preferences

Optionally, update your preferred time zone and/or preferred language. Some services support fewer

language options. Your option to select a preferred language is not available if your company’s preferred

language is set up as Shariah English (for Islamic Banking).

2. To update your profile details select Submit when finished. You are required to authenticate the

changes

3. Using a Security Device, follow the on-screen instructions to generate and provide a security

code. When finished, select Continue to proceed.

Security Device – Authenticate Profile Changes

Security Device authentication

4. An acknowledgement confirms that your profile has been successfully updated.

Note: If you do not remember your current password, you can reset it by answering your security

questions and providing your memorable answer. Refer to the User Authentication User Guide in the

Help Centre for an overview of how to reset your password.

Updating security details

To update your security details, complete the following steps. Mandatory fields are marked with an

asterisk(*)

1. After you select the Profile link on your HSBCnet Personal page, the Edit My Profile page

appears displaying the Profile details tab. To change your password and/or security information,

select the Security details tab.




Profile—Security Details

Password Reset

Enter a password between 8 and 30 characters avoiding reference to your name or any company name

(for security reasons). Confirm the password by entering it once again.

Memorable Data Reset

Your current memorable question is displayed in this section. To change your current memorable

question and answer, enter new ones that are memorable to you, but difficult for others to guess. The

memorable question must be between 1 and 76 characters long. The memorable answer must be

between 6 and 30 characters long. Re-enter your memorable answer a second time to confirm.

Security Information Reset Questions

Your current security questions are displayed in this section. If you forget your password or your

memorable answer, you will need to answer two further questions to access your HSBCnet Personal

page. Choose each security question from the available list. Make sure your answers are difficult for

others to guess but memorable to you. Re-enter each answer to confirm.

2. To update your security details, select Submit when finished. You are required to authenticate

the changes.

3. Generate and submit a security code using your Security Device. When finished, select Continue

to proceed.



Security Device – Authenticate Profile Changes

4. An acknowledgement confirms that your profile has been successfully updated.

Edit my profile—acknowledgement


Issued by HSBC Bank plc

© HSBC Bank plc 2017. All rights reserved.

Documents

Registration and Navigation - HSBC · Registration and Navigation Published: September 2017 4 HSBCnet registration follows a sequence of three steps. When completing each step note