Regional User Conference Day 2Presented by Anita Luce

Why are we all here?

Discovering program efficiencies by utilizing MoversSuite features and capturing Industry Best Practices. Improving communications between Coordinators and Dispatch.

Day Two ItineraryMorning: 8:00 Open and Introductions

Question and AnswerTopics from Day 1Local Dispatch Module

Lunch: 12:00 to 1:00 Afternoon: 1:00 Dispatch Center

SafetyLong Distance DispatchAdvancesQ&A5:00 Close

House Rules Turn off cell phone

Be courteousBe respectful of others timeAvoid side conversations

Day 1 Highlights

Data Entered a Single TimeData OwnershipData PushbackIndustry Best PracticesSecurity

Data OwnershipThe first user to come into contact with the information owns it and it is their responsibility to get it into MoversSuite.

Data PushbackThe practice of Data Pushback implies if the information provided is not adequate, then a request for correction is sent to the data owner. The correction should be made by the data owner to clarify the information and provide training.

Industry Best Practices

Utilizing Industry Best Practices may involve changing current practices.

Don’t be a Work Place Zombie!

Work-A-Rounds Can Take on a Life of Their Own

Why are monsters created?Not wanting to changeNot taking the time to researchIgnoring the potential benefitsUnaware of the benefits

SecuritySecurity in MoversSuite provides visibility while controlling access.

Features Under Utilized by OperationsDispatch StatusConnect imports to and from the van lineProcess standardizationMoversSuite training resourcesDocument ManagementNotesEmail Options

New MoversSuite Releases Include

Release Notes With New FeaturesKnown IssuesRelease System Requirements

New Features of MoversSuiteTelephone NumbersShipment StatusMoversSuite Administration ToolMoversSuite Help

Not So New But Still GreatDispatch StatusEmail OptionsMilitary/Government TabDocument ManagementSITQuotes

Operations and Coordinator Communication

It is vital that the communications between coordinators and operations is clear and concise. This increases efficiencies and effectiveness.

Local Dispatch ModuleModule DesignSingle Center for Multiple BranchesDay NotesService RequestEmail OptionsProcessing Service Requests

Lunch Break – See you back at 1:00 pm

Local Dispatch Center ContinuedDispatch Status as Communication Tool Grid FeaturesDispatch StatusCrew and Equipment AvailabilityAdvances

SafetyPersonnel Safety

Personnel Safety Items Personnel Safety Events Personnel Safety Reports

Equipment Safety Equipment Safety Items Equipment Safety Events Equipment Safety Reports

Local Operations Reports

Reporting ServicesMicrosoft Word Documents

Bookmarking

Long Distance Dispatch

Grid FeaturesDriver Assignments

Advances

Driver AdvancesAdvance Processing

Long Distance Operations Reports

Reporting ServicesMicrosoft Word Documents

Bookmarking

Question and Answer Period

Goodbye and Thank You!