REGIONAL MEETING TO DESIGN CURRICULUM FOR EAST AFRICA

TELECENTRE ACADEMY

ODEL CENTRE KYAMBOGO UNIVERSITY-KAMPALA

18th -19th MayPresented by Paul BARERA

Sharing experience on challenges faced by Telecentre and Telecenetre

managers – Case of NYAMATA TELECENTRE

Basic fact:Nyamata Telecentre

• Established in 2004 with the support of USAID• Located in semi-urban area• Run on Entrepreneurial basis.• Proving diversified services,ICT as the core

business • Employing 15 staff

Capacity building as a challenge to Development of Telecentres in

Rwanda and Nyamata Telecentre in particular

• Lack of strong educational background for Telecentre operator is affecting Telecentres managers in their daily duties(University level)

• Growing competition in ICT business is challenging Telecentre managers to be good at what they do.

• Lack of strategic thinking(strategic management) is affecting long term sustainability of Telecentres

Capacity building as a challenge to Development of Telecentre in Rwanda and Nyamata Telecentre in particular• Lack of Technical skills in ICT is increasing the

cost of running Telecentre(Maintenance of PCs)

• Lack of Managerial skills such as Financial management,Marketing… is Killing daily performance of Telecentre

• Lack of Entreprenual spirit and skills is affecting financial sustainability of Telecentre

Way forward; What to do…

• University level not a prerequisite to TC managers, but strong managerial and technical skills are MUST for successful running a TC

THKS